Don't ever go to cricket they screw you out of your money. Their phones have no service and they will screw you around till all they will not give you a refund for all of the money that you spent on 4 phones that have no service or wifi. Please don't use cricket go somewhere else.
I am very upset with the customer service I am receiving from cricket wirless. The young lady denay ja was new. She really wasn't ready to be out of training yet. So I had to end up with her and also her manager William Cruz. They told me all I had to pay was one price. I did. Then I was told my bill was due next month. Hour later the phone was off. I went back to the store got everything straight. So I thought. Around 10p same night I get a text stating I owe more money or my phone will be turned off in two days. I am lost for words. So I return to the store today (next day) to be told it's correct I owe more money. I asked for corporate number they give me customer service number. I called customer service to be told there is no number for corporate only an address. (UNBELIEVABLE) I am in complete disbelieve. There are no decent cell service providers anymore. But I would definitely not suggest Cricket. The manager shouldn't be worse than the people under them. And they should know more also. You guys have got to do better.
After 3 trips to the store. Plus 4 phone representatives I got things straightened out. They ended up taking the money off my card. The card I used for auto pay. But I was able to get a credit added to my account for that amount. So be a little persistent. Don't talk no or sorry for an answer.
Hello!!!! Concern that cricket service want debt card to make my autopay.which my bank say its not good idea.due to frauded issue out there,could you tell me why is this so with cricket service and prefer not too.done it before through checking and routeing number before.Talk to superviser here in florida but same answer?????
Don't add a card for auto pay. They will deduct money at anytime. Pay for bill out of pocket. Trust me.
Do not go to cricket in Skiatook, Ok. Very unhelpful and unfriendly. Need to replace the girls, Dayton and Amber. Yesterday, they quoted me a different price on a replacement phone. I'm thinking there dishonest. Along with being snooty and unfriendly both days. Told me I could leave because she didn't have to listen to me. Ride. May change services if all are like this one.
MY NAME IS COMMENTHA DAVIS
E.MAIL IS (hidden)
PHONE. (hidden). I HAVE A COMPLET BUT I CANT SEEM TO GET NO HELP WHAT KIND OF CRICKET COMPANY THAT DONT HAVE A CORRUP OFFICER WE BUY YOUR PHONES BUT IF SOMETHING GO WRONG THEY DONT LET TALK TO A SUPER V ARE THE DONT HAVE NO HEAD PRESON
CAN I GET SOME HELP PLEASE
THINK YOU FOR YOUR TIME
BUT YOU HAVE A WORKER TELL ME TO GET THE HELL OUT HIS STORE WHAT HE WILL DO TO ME
AN HE OFF REED rd IT'S SOMEMORE
YOUR CUSTOM SURVIST
Class action lawsuit? They steal and dont offer service or give answers.
Let's do it!
I so agree wished I knew how to start one this company is ridiculous I've been with them for 5 years what a waste of money
They made you sign a 5 yr contract? Get out! Choose another carrier. If you don't have a contract and you stick with them, it's your fault.
They have no managers with additional information than what the original 'customer care' guy says. Their employees are trained to take payments and NOTHING else
I BOUGHT A PHONE IN MARCH (6TH) PAID 167.00 AND HAD IT FOR A COUPLE OF WEEKS AND IT STARTED SHUTTING DOWN AT ANY GIVEN TIME...I COULD BE TALKING ON IT, PLAYING MY GAMES OR IT WAS JUST SITTING THERE...SO I WAITED THINKING IT WILL MAYBE FIX IT SELF....WELL IT DIDN'T SO I CALLED CUST. SERVICE.. THE MAN WAS VERY POLITE AND SPOKE WHERE I ALMOST UNDERSTOOD EVERY WORD.. AND IMMEDIATELY SAID, HE WILL SEND GIVE ME A NUMBER AND JUST GO TO ANY UPS GIVE THEM THE PHONE AND THE CUST. # AND I WILL GET A PHONE IN A FEW DAYS.. WELL IN THE MEANTIME, I DID NOT WANT TO GO WITH OUT A PHONE.. THERE POLICY DOES NOT GIVE LOANERS OUT.. BUT THEY DID AT MY STORE, AND I GOT MY PHONE A FEW DAYS LATER... I WAS HAPPY THAT EVERYTHING WENT SMOOTH..A FEW WEEKS AFTER I GOT THE PHONE, IT STARTED WITH THE SHUTTING OFF.. NOW IT FREEZES... SO I CALLED AND SAID . I DO NOT WANT THIS PHONE ANY LONGER, WANT MY MONEY BACK AND I WANT TO GET A PHONE IN MY STORE, NOT FROM YOU GUYS AT CUST. SERVICE. OH MAME WE CAN'T DO THAT, I WILL GET A BRAND NEW ONE HERE.. NO WE DON'T DO THAT MAME.. SO NOW I AM GOING TO CALL THE HIGHEST PERSON AND BITCH.. NOT RIGHT HOW THEY CAN JUST KEEP YOUR MONEY AND SEND YOU A ( I BELIEVE A RECON PHONE)...THIS IS GETTING CRAZY,, BUT IT seems to have the best PRICES......
I purchased a S9 phone .It came with 2 items missing and the box was not sealed.
My order number is 130614650.Hopefully somebody from Cricket Wireless will response or call me.
I spoke to the customers service and their warranty department .Back and forth with each department said both kept passing the buck.
Even was referred to Samsung to confirm that the S9 comes with these items.
USB connectors and the S9 headphones.Warranty Department flied to me and said the S9 does not have these items.
Next I was asked to contact UPS.And was told after I get the claim number they would take care of it.
Called Cricket said they did not receive anything even after I gave them the claim number
I called UPS and they said they had already mailed the letter on April 24th 2018.
Spoke to Cricket Supervisor MJ and later Janice today May 17th.They said they would take care.
MJ the supervisor was supposed to call me today .No response.
Janice was suppose to be on the Conference Call to verify that the S9 came with these items.
I am really disappointed with the Cricket Wireless with their unprofessional attitude .
I hope Mr John Dwyer is aware of what is going on with his company employees.
Money issue here as well. They said I still owe 20 when I had 20 credit plus the 40 I added to it. Will be seeking my attorney tomorrow. They said the guy I spoke with only took 20 off a 40 refill card. How's that? Plus I go to my account on cricket and all the evidence is right there on their system. Yet I still owe that 20. Lawsuit for sure. Thieves.
ABSOLUTELY THE WORST CUSTOMSR SERBICE AND REPRESNTATIVES. I CALLED TO OAY A 73.00 PHONE BILL. THE LADY I WAS TALKUNG TO WHO I COUKD NOT EVEN UNDERSTAND TYPED IN 730.00. WHO IN THE HELL HAS A 730.00 DOLLAR PHONE BILL? THEY SNATCHES THE MONEY OFF MY ACCOUNT IN LIKE 2 MINUTES, BUT NOONE THERE COULD OUT IT BACK ON EVEN THOUGH IT WAS THEIR MISTAKE. AS THEY SWITCHED ME FROM PERSON TO PERSON THEY WERE LAUGHING AND SPEAKING IN SPANISH. THEN 1 FLOOR MANAGER SAID WE ARE WILLING TO GIVE YOU 1 MONTH OF FREE SERVICE. WHAT THE $@$###! ARE YOU KIDDING ME? ARE TOU SERIOUS? HOW ABOUT YOU GIVE MY 600 AND SOMETHING DOLLARS BACK YOU JUST STOLE YOU PIECES OF SHIT. TODAY WILL BE THE LAST DAY I AM A CRICKET CUSTOMER. I SUGGEST IF YOU HAVE CRICKET DUMP THEM THEY ARE A BUNCH OF THIEVES
You did get your money back right? I hope so.
That shouldn't happen at all sorry you went through that awful situation! I just switched to cricket from Metro and now I'm freaking out on all this Cricket problems ppl are having and use to have with this company . But now I know not to use my bank card! Thanks for sharing your issue I hope you find a good company with good customer service (plz do share if you do :)
Class action lawsuit? Im starting to try to put together a case.
Great u should this service suck. The customer service Department sucks no one knows how to handle anything
I will be contacting an attorney as well.
Good morning. ...have you gotten any replies back? I have had enough of their intentional fraudulent practices.
Lets get a class action lawsuit going. Failure to provide a service you have paid for is illegal
Contacting an Attorney is a waste of time, they wont take any such case. You can file your own case in small claims or state court. However, the first thing that should be done is exhaust all your legal remedy's. First file a formal complaint with the FCC, then the FTC, then the BBB, as well as the Attorney General of the state said company is going business in. DO that, will put on record with a 3rd party as to what is going on. When you file these complaints, Cricket or whoever, cannot just ignore you then because they must answer up to these companies. Get your ducks in a row before you file a case, if you file a case. Remember this.....everytime you file a formal complaint, the company must take bare minimum 1 hour of employee labor to answer up. SO file TONS of complaints if you want to cost them some money. I know its not a lot, but its better then being bent over with no Vaseline.