Information, reviews and public commentary for US companies

 

Cricket Communications, Inc.

Rating
0.622082
Web
http://www.mycricket.com
Related
Leap Wireless
Address
5887 Copley Dr.
San Diego, CA
92111
Contact
Stewart Hutcheson
Role
President and CEO
Phone
(858) 882-6000
Fax
(858) 882-6010
Employees
750
General profile image

T. Johnson - 6 d 20 h ago

Just lost a county contract for towing vehicles for the sheriffs department due to cricket wireless. I'm an operation Iraqi freedom veteran and a local law enforcement supporter and first responder. I will be consulting with an attorney. This post from Brazil Indiana.

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Nikia Gateward nagateward03@gmail.com - 31 d 10 h ago

0

I have Been a faithful customer for cricket each payment center has they own secret prices and fee's over the automated service say what the new fee's will me going into the store if was charged the new fee's now given a incorrect receipt with out the fee's included I ask the teller to send it to my email he did not for my protection and proof I knew he was stealing my money he printed a receipt which I didn't not request a receipt in the made up receipt which I have never seen he left out the reconnect fee's which he applied now which should not be in affect until January 31st customer representative 2 tried to cover his era which I did not accept there lies them trying to explain how the system sometimes make mistakes I didn't accept by what they are saying me bing 2 days off I was still charged 15 dollars for being 2 days off he's service was rude he charged me for lines that was already disconnected stalled for no reason as if he was going to take the fees off 15 minutes to give me the made up total which does not show on my receipt he do not have the reconnect fee's on my receipt hung up on me told me to call 611 which I explained I did is where I got the correct total from calling them back 2 customer service people tried to cover his era saying my bill was over the time frame of them being right only by 2 days today the 23rd they said which they say the payment should have been received by the 20 me being a valued customer not printing a correct receipt not sending it to my email as I requested to show the main branch he refused gave me a paper receipt that did not include his reconnect fee for the 15.00 138 Gazebo Park Johnstown Pa 15901 everytime this black man waits on me he does not want to do his job I'm mixed and getting so much racial decriminalized by blacks it hurts I have light brown dark skin kids when my youngest that lots very mixed is with me the blacks give her such a hard time mean stare it's sad how Military gets no respect human beings as well people want respect today it's not enough in Johnstown with these knee high people visiting to stay we go through hell regardless the color as I said we come in 3 colors he stole from me and customer 2 workers trying to lie of not valid information.

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Troy Johnson - 6 d 20 h ago

Same thing exactly in Brazil Indiana.

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Anonymous - 15 d 18 h ago

My experience from cricket corporation I'm 63 years old he has a very very sad this point unethical don't have concerns about the consumer unprofessional employees and you're unable to talk to anybody in United States if you have a problem they don't have an estimating department if you call the 800 number you're going to talk to overseas the Philippines or Guatemala Mexico which is all right but it's very just pointing with all the money

Cricket Communications:HEADQUARTERS::+1:8:5:5:2:3:4:2:9:9:9,,,

Cricket Communications :PHONE:NUMBER:::+1:8:5:5:2:3:4:2:9:9:9,,,

Cricket Communications:HEADQUARTERS::+1:8:5:5:2:3:4:2:9:9:9,,,

Cricket Communications :PHONE:NUMBER:::+1:8:5:5:2:3:4:2:9:9:9,,,

Cricket Communications:HEADQUARTERS::+1:8:5:5:2:3:4:2:9:9:9,,,

Cricket Communications :PHONE:NUMBER:::+1:8:5:5:2:3:4:2:9:9:9,,,

Cricket Communications:HEADQUARTERS::+1:8:5:5:2:3:4:2:9:9:9,,,

Cricket Communications :PHONE:NUMBER:::+1:8:5:5:2:3:4:2:9:9:9,,,

Cricket Communications:HEADQUARTERS::+1:8:5:5:2:3:4:2:9:9:9,,,

Cricket Communications :PHONE:NUMBER:::+1:8:5:5:2:3:4:2:9:9:9,,,

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Rekha - 7 d ago

They start early in the morning and .. other quiet times. I have been a loyal T-Mobile customer for over 12 years. I pay on time and never has for a extension. I purchased many phones through T-Mobile and enjoyed the service. My friends with T- mobile are considering leaving. Because bill text reminders are needed for us. We believe anyone with a excellent payment history that, received this bill text reminders are being harassed. It places a bad mark on our creditability. It labels us as bad customers, when we are the best customers

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SWallace - 10 d 17 h ago

0

Do not use Cricket!!! I was with Cricket many years ago and loved the service I received, but I left them because I moved and could not receive service at my new address. I recently moved and went back to Cricket thinking i would have the same service. When i signed back on I signed up for automatic bill pay and went on my way. The first payment date comes along and they shut off my phone and now want to charge me extra money to turn back on. I call customer service and they might be the most unhelpful, rudest customer service I have ever dealt with. I asked to speak to a supervisor and was told no. I asked for his name and was given the name of Angel and #13308. I am sure that none of this information is accurate. It seems very apparent that this company has no regard for it's customers and while I did not have the time to go to another company this morning to get a new service and I paid their extra money, by the end of this new billing cycle I will be with another company and at this point ANY other company than Cricket.

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Samantha - 8 d 12 h ago

I just experienced the same thing for hours. It was scamming from a call center in a foreign country. -- I won't explain the long story. Just know that their payment system messed up, then customer service came on the line and admitted that it was their fault. Then they insisted on getting my credit card number. They also insisted on charging me an extra 20 in fees,....But I gave them nothing.

If my monthly payment is $80, then that's all I'm paying. Not $100, because they claim technical issues. I don't trust them to credit my $20 back.

They told me that there were NO corporate offices to contact. They said that all calls stop with them. But of course that is untrue. They just didn't want anybody complaining about their theft, this call office scam, and rude behaviors. -- Now I'm going out to find another phone service this weekend.

Cricket is not worth it. But everyone should be aware before they get into business with them.

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Anonymous - 15 d ago

David Soares of Cricket in Sierra Vista has sex with 16yr old girls by taking there numbers when connecting there phones. CRICKET you employ a child molester

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Concerned citizen - 15 d 15 h ago

0

I had the worst cricket experience ever in Valdosta Georgia! The African American male that helped me smelled horribly of marijuana and the Latin lady that was there was not much helpful! They weren't attentive and didn't act as if they are eager to help. Seems like cricket hires any and everyone. I'm never going back again.

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KIMMIE - 32 d 19 h ago

3

I just had the worst experience with cricket customer services it was a nightmare I got my son a phone for Christmas as a gift thinking we was doing a good thing by leaving boost mobile for them we port the number over anything. On Christmas day my son open his gift realize he got a new phone that we purchase on cricket website we was all smiles we try to activate the phone that work online but the sim card was not showing his number and phone said no network and we was like okay we will take it to the store and call customer service after the store couldnt help us only inform us that the phone was a defect okay she ship it back after two weeks did a warranty claim we just got the phone back on 01/08/20 after that craziness the phone came back without a note and just in the plastic send the same phone back still not working my son was very upset this morning. call once again about the phone they advise to go to the store again to see what wrong with the sim or phone i was inform at the store that the phone doesnt work and sim card is no good and had to come out of pocket for a new phone new number and activation line so we did that call customer services to see if they going to credit the bill half way at least they tell they couldn't that i can do a replacement once again after fussing with them and nothing being resolve i am now looking to port his number to a better company WORST CUSTOMER SERVICE **** AVOID CRICKET MY FAMILY AND FRIENDS ARE CLOSING ACCOUNT WITH CRICKETS AS WELL WE WILL GO TO VERIZON...

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Billy Quinlan - 19 d 9 h ago

Yeah we were lied to also. My wife had a iphone 11 and our kids had 2 iphone xrs and we were told that we could port them from sprint and that the phones were compatible with cricket and that was a lie. So we had to sell all of our phones to accommodate cricket which is bullshit. Please stay away from cricket. Especially the one in Sealy Tx.

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KIMMIE - 45 d 13 h ago

0

I just had the worst experience with cricket customer services it was a nightmare I got my son a phone for Christmas as a gift thinking we was doing a good thing by leaving boost mobile for them we port the number over anything. On Christmas day my son open his gift realize he got a new phone that we purchase on cricket website we was all smiles we try to activate the phone that work online but the sim card was not showing his number and phone said no network and we was like okay we will take it to the store and call customer service after the store couldnt help us only inform us that the phone was a defect okay she ship it back after two weeks did a warranty claim we just got the phone back on 01/08/20 after that craziness the phone came back without a note and just in the plastic send the same phone back still not working my son was very upset this morning. call once again about the phone they advise to go to the store again to see what wrong with the sim or phone i was inform at the store that the phone doesnt work and sim card is no good and had to come out of pocket for a new phone new number and activation line so we did that call customer services to see if they going to credit the bill half way at least they tell they couldn't that i can do a replacement once again after fussing with them and nothing being resolve i am now looking to port his number to a better company WORST CUSTOMER SERVICE **** AVOID CRICKET MY FAMILY AND FRIENDS ARE CLOSING ACCOUNT WITH CRICKETS AS WELL WE WILL GO TO VERIZON

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Chipp The Tripp - 33 d 7 h ago

1

I have been with Cricket for years and I have to pay high prices for new phones or upgrading but if you're not a loyal customer and you come in with a different companies phone they will give you discounts and great pricing I am so fed up with Cricket!

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Cheryl grim - 50 d 5 h ago

1

Just heard a cricket store in Wilmington n.c. was robbed tonight and the store owner told the girl who was working at the time if she didn't pay for the stolen phones she was fired.

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Anon - 45 d 12 h ago

0

How awful! They need to be fired for telling an employee such a thing like it's their fault!! Wth!

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Chipp The Tripp - 33 d 7 h ago

1

This should be reported

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Cecil byers - 38 d 8 h ago

0

Cecil byers , this is the worst service i have ever had with cricket. Im very unsatisfyed. U got people work for u that dont listen to anyone the costomers are to be right and im thinking i need to go ahead and change companies. Ill give you 24 hrs to contact me or im leaveing. I've been with this company since the day when it was 25 a mouth. So if you want to lose. These costomer service people u have u need to fire

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naala p - 62 d 18 h ago

4

(SPAM)

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Doug Taube - 62 d 12 h ago

4

My experience from cricket corporation I'm 63 years old he has a very very sad this point unethical don't have concerns about the consumer unprofessional employees and you're unable to talk to anybody in United States if you have a problem they don't have an estimating department if you call the 800 number you're going to talk to overseas the Philippines or Guatemala Mexico which is all right but it's very just pointing with all the money that we pay and then they're owned by AT&t which is a parent company and it's sad to say it's all about money for them I would not recommend them and I would check and ask people that have had problems and they need to try to get resolved and you will find you will don't know where D

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Timmie n - 58 d 13 h ago

4

IBLE COMPANY I'VE BEEN WITH FOR MANY YEARS. ALWAYS GIVEN DIFFERENT ANSWERS WITH EVERY AGENT. I AM DEFINITELY LEAVING THIS COMPANY AFTER SO MANY YEARS THEY JUST CAN'T PROVIDE GREAT CUSTOMER SERVICE. GREAT CUSTOMER SERVICE IS THE BUSINESS ONE DAY CRICKET WILL LEARN THAT. NOT KEEPING YOUR CUSTOMERS ON THE PHONE FOR 1HR 20MINS AND PROBLEM STILL ISN'T RESOLVED. NOT TO MENTION AGENTS PRETEND LIKE

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Dick - 54 d 6 h ago

5

Go yourself

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Timmie - 59 d 4 h ago

0

SUPER HORRIBLE COMPANY I'VE BEEN WITH FOR MANY YEARS. ALWAYS GIVEN DIFFERENT ANSWERS WITH EVERY AGENT. I AM DEFINITELY LEAVING THIS COMPANY AFTER SO MANY YEARS THEY JUST CAN'T PROVIDE GREAT CUSTOMER SERVICE. GREAT CUSTOMER SERVICE IS THE BUSINESS ONE DAY CRICKET WILL LEARN THAT. NOT KEEPING YOUR CUSTOMERS ON THE PHONE FOR 1HR 20MINS AND PROBLEM STILL ISN'T RESOLVED. NOT TO MENTION AGENTS PRETEND LIKE THEY ARE SUPERVISORS. NOT GOOD AT ALL!!!!

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naala p - 62 d 18 h ago

4

(SPAM)

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Doug Taube - 62 d 12 h ago

4

My experience from cricket corporation I'm 63 years old he has a very very sad this point unethical don't have concerns about the consumer unprofessional employees and you're unable to talk to anybody in United States if you have a problem they don't have an estimating department if you call the 800 number you're going to talk to overseas the Philippines or Guatemala Mexico which is all right but it's very just pointing with all the money that we pay and then they're owned by AT&t which is a parent company and it's sad to say it's all about money for them I would not recommend them and I would check and ask people that have had problems and they need to try to get resolved and you will find you will don't know where D

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Timmie n - 58 d 13 h ago

4

IBLE COMPANY I'VE BEEN WITH FOR MANY YEARS. ALWAYS GIVEN DIFFERENT ANSWERS WITH EVERY AGENT. I AM DEFINITELY LEAVING THIS COMPANY AFTER SO MANY YEARS THEY JUST CAN'T PROVIDE GREAT CUSTOMER SERVICE. GREAT CUSTOMER SERVICE IS THE BUSINESS ONE DAY CRICKET WILL LEARN THAT. NOT KEEPING YOUR CUSTOMERS ON THE PHONE FOR 1HR 20MINS AND PROBLEM STILL ISN'T RESOLVED. NOT TO MENTION AGENTS PRETEND LIKE

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Dick - 54 d 6 h ago

5

Go yourself

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Doug Taube - 62 d 12 h ago

0

My experience from cricket corporation I'm 63 years old he has a very very sad this point unethical don't have concerns about the consumer unprofessional employees and you're unable to talk to anybody in United States if you have a problem they don't have an estimating department if you call the 800 number you're going to talk to overseas the Philippines or Guatemala Mexico which is all right but it's very just pointing with all the money that we pay and then they're owned by AT&t which is a parent company and it's sad to say it's all about money for them I would not recommend them and I would check and ask people that have had problems and they need to try to get resolved and you will find you will don't know where I would give them a rating of 1 to 10 10 being excellent as a 1 or 0

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Janet J - 90 d 19 m ago

3

(SPAM)

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Anonymous - 89 d 13 h ago

1

i called that number (hidden) and it not Cricket Headquaters

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Anonymous - 87 d 4 h ago

It's a scam.

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