Information, reviews and public commentary for US companies

 

Cricket Communications, Inc.

Rating
0.368732
Web
http://www.mycricket.com
Related
Leap Wireless
Address
5887 Copley Dr.
San Diego, CA
92111
Contact
Stewart Hutcheson
Role
President and CEO
Phone
(858) 882-6000
Fax
(858) 882-6010
Employees
750
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Very unsatisfied, never again customer of Cricket - 2 h 40 s ago

0

Purchased two phones and service on Thursday evening (Dec. 1). Was given no assistance with how to use the phone; phone needed complete charging when we got home. I was unable to properly use one of the phones that evening. Was completely unsatisfied with purchase and using my old cell phone system, called the local Cricket store to say we changed our minds and would be returning both phones and cancelling the service the next morning. The next morning we went to the store. Manager could only refund the cost of the phones .... $119.30 is not refunded to us. The manager there had no way to help us, had no phone number to give us to call someone about returning this "service fee". BIGGEST MISTAKE EVER. DO NOT GO TO CRICKET IF YOU EXPECT ANY KIND OF DECENT SERVICE!!!!!!!!

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No name - 18 h 40 m ago

2

I ordered a phone 2 WEEKS AGO this is going to be the 3rd week and still no phone, some representatives have been very helpful, but some have been extremely useless. I have a case that was placed 1 WEEK AGO this being the 2nd week and they have said the same thing every single time I call about it, "it's still solving they will give you a call in 24 to 48 business hours." NOPE that has never happened because I have been waiting for that stupid call for like 6 days now and nope, it's just lies, lies and more lies. If I had the ability to sue I would. Never been upset with this company, now I'm furious.they take my money out of my account,and they don't send me my device, because the warehouse "Lost my order" like what is that, that is stupid and crooked, next time I'm buying my phone off Amazon, at least THEY CAN BE TRUSTED!!!!

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Anonymous - 19 h ago

I'm a customer of cricket a friend bought a phone from one of your store that was purchase in cash the phone had issues he said he would replace it now its been two wks .. And still waiting for the replacement sonie Expedia ...brand new $230.00 plus served.charger's $90.00 he haven been able to get a true service day with the phone it won't have served.out of service the store today DEC.9 at 2:39 apox...he said would be back in 45 min.I waited till 4;30 he ever came into store he drop new replace phone by back door ..of store owner told him he would take care of him he wouldn't even come in to store show his face . 7823 pines blvd. .Hollywood fl.

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Janea - 1 d ago

0

Scam scam scam, I paid some money on my account and they said I made a bridge payment I did not opt-in for a bridge payment and last I knew you had to go in and pay $17 for a bridge payment. I'm reporting them to the FCC and utilities commission and I would like to get in on any class action lawsuit taken against these crooks.

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Diane Still - 14 d 23 h ago

0

WARNING!!! NEVER purchase anything from Cricket! As of Monday, filing lawsuit against Cricket for unfair trade practices.

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Anonymous - 13 d 14 m ago

Contact me...I would like to join your (hidden)

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pissedoffcustomer - 3 d 20 h ago

scam artists..at&t should just drop that entire company

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A duck - 3 d 1 h ago

0

A duck

I AGREED

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Rob - 3 d 20 h ago

0

They lied about next day shipping to me. refuse to cancel order.

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Angry - 2 d ago

1

Same here. Ordered Nov28th. Today is Dec 8th and still no answer to where my order is, even though they have my money. I have two cases opened with them and no one has responded to either one.

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Alexis Lee - 1 d ago

0

Contact me as well I need to join this lawsuit

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Concerned Customer - 2 d ago

0

Horrible customer service scam artists! Fraud filled business! Cricket stole my money and didn't send me my phone! I purchased a Samsung Galaxy S 7 for 50% off and they shipped out my phone with UPS and then one day later they contacted UPS to ask them to send back the phone after they had charged my card! I have called every department went in person to the store and no one gives me answers! This is audacious! Cricket is a FRAUD do not do business with this company and if you already are find somewhere else immediately! They will find a way to scam you!

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Thomas Smith - 3 d 18 h ago

0

Cricket has the worlds worst Customer Service. No Americans,, can hardly understand what they are saying, they don't comprehend English and they have been granted with no power to help customers other than to send emails to departments that can help but they never respond to the emails. Supervisors Suck, they cant help. Cricket never sent the phone, a confirmation number, a tracking number, a order number but they charged my account and refuse to help me resolve this problem. How is it that they charge me for the phone and a monthly bill but don't have a order number that they can reference. Kill Cricket. .

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Angry - 2 d ago

I have the exact same problem, but I have an order number.

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Anonymous - 2 d 12 h ago

0

I want to fucking kill myself. I just reset my phone and I can not text one person out of my whole list of contacts. I have their area code saved with the contact but as soon as I try to text then a pop up comes up saying my message could not be sent. I have tried calling for hours and I literally want to shoot my fucking brains out.

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Peggy Guerrant - 4 d ago

0

Called customer service was told by the rep she could help me. But she really did not help me. Called back and the customer service rep basically said I was lieing. The supervisor basically said I was lieing can Corporate listen to the recorded calk. How the hell am I lieing when it's recorded......CRICKET SUCKS CRICKET SOCKS. CRICKET SUCKS.

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A duck - 3 d 1 h ago

0

Same here plus they sent me a text and just lied I told them this was fraud plus I told them I was calling corporate but I'm tired of their bs

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pissedoffcustomer - 3 d 20 h ago

worst customer service ! bought a "new" phone, sales rep transfered my numbers...i left not using the phone at all till the next day when i wanted toi charge it the damn charging port on the phone was broken or whatever and they blamed me for it and refuse to give me a new phone or fix it ... they want me to fork out more money to fix it or buy a whole new phone... its only now only 24 hours in my possession !!!!... customer service giave me the run around all day and they refuse to give me corporates info

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Peggy Guerrant - 4 d 17 s ago

0

CRICKET SUCKS. CRICKET SUCKS. CRICKET SUCKS. CRICKET SUCKS

REALLY REALLY SUCKS

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Pissed off - 4 d 18 h ago

0

I've been a cricket customer for awhile now, was a customer even before AT&T acquired them....never had a problem...will be switching carriers because of my experience. Won't go into detail but I've been trying to add a line since Dec 1st and you would think they would want to do everything possible to get this done as it is more money for them but now they are losing that line plus 3 more and anyone else I know who has cricket I will be recommending they cancel to before they have issues!!

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Amanda - 4 d 19 h ago

0

I paid my bill and when I got home to change my bill date, I was told that my 50 dollar was refund to me, but I never refund my cash from the store , the service number said there was nothing they could for do... will better business is going to love this. as I am pissed, they want me to go back to the store so I can get throw in jail for starting a fight in the store.

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Tony - 6 d 5 h ago

I bought a brand new iPhone from them December 1st 2016 it arrived from UPS December 2nd I opened it up at 6:30 p.m. the phone was busted I called Cricket they said there was nothing they can do I had insurance on it they told me I needed to pay $150 to replace the phone remind you I only paid a hundred for the phone because it was on sale plus they wanted me to pay 4 shipping and handling both ways which was an extra $27 the phone and my plan that I purchased I paid $175 the total would have came so the total of paying out-of-pocket I would have been almost three hundred and something dollars which is totally outrageous considering that the phone was an iPhone Apple I caught them in your factory they told me I have 14 days to return the phone that's bylaw Cricket told me I only have 7 days I've gotten nowhere with Cricket I paid all this money and I don't have a phone

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Sonya - 5 d 39 s ago

0

Just had the same thing happen to us. Please file a complaint with the Better Business Bureau

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Billie - 5 d 5 h ago

0

My phone number is (hidden). This is bullshit!!! I wish i woukda never changed my carrier. Metro pcs is soo mich better!!!! Somebosy shoulda told me bout the data. And if anyone reads this.....metro pcs has unlimted for $60 which includes hot spot. Free streaming which meams that ur hotspot doesnt take away from ur data on ur phone plan. They fail to tell you that the hot spot takes away from ur phone data which i ised up in one day and they wouldn't do shit bout it. and there service sucks bad!!!!!

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Derek shaw - 5 d 15 h ago

0

I need some one call about my service pow 5032701 asap

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