Information, reviews and public commentary for US companies

 

Cricket Communications, Inc.

Rating
0.594046
Web
http://www.mycricket.com
Related
Leap Wireless
Address
5887 Copley Dr.
San Diego, CA
92111
Contact
Stewart Hutcheson
Role
President and CEO
Phone
(858) 882-6000
Fax
(858) 882-6010
Employees
750
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Anonymous - 1 d 15 h ago

SUED, CHECK OTHER S# 767 ZOEY, FORM VIOLENCE CRIME CHILD, AND OR SPELT CHARLES FIECHTNER, DUE TO DUE PROCESS NOT MEXICO , PRODUCTS WIRELESS HEAD PHONES, EAR BUDS QUICK CELL PRODUCTS, ANY WAY SPELT, L3 COMMUNICATION, INVENTHELP FOR WITNESS PHONE CALLS THREAT HOW MUCH I CAN PROVE ALL DID FINANCIAL CRIMES) STATE BAR, BUSINESS LIC , I HAD TO DUE OVER RIDE DUE TO ID) THEFT STRONG TO COVER MURDER TO PRESIDENTIAL FAMILY 18 USC 113C , 18 USC 1111, TO MAKE COMMON WHEN INVENTIONS WORTH DIDNT SELL ANY PRODUCTS, HAVE TO HAVE CONTRACT PROOF OF FINER PRINTS DNA !! ANY CIVIL CRIMIINAL'S FRAUD AIDED CAPITAL CRIMES, SODIUM PENTOTHAL ALL NEED JUST WITNESS NOT SOLI OF MY OWN PRODUCTS OTHER HAVE !!!! (hidden) NOT SOLICITATION)

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Anonymous - 1 d 15 h ago

sued charging all due to (hidden), (hidden) and any person that used royal king name, all wanted paly rat trap game with high rank official, phone dumbing, other using number (hidden), need to contact (hidden)5 us marshal law, own agency due to due life threat and health (hidden)0, (hidden), 3000, communication act 300 per day 6000 fine , under federal law safety crimes act, cr cv lawsuit due to MASS MURDER, CONTACT fcc (hidden)3 FX,158543779) LAWSUIT VIOLENCE CRIME ACT ETC.24 HR HOURS FIELD DUE TO CLONING PHONE AND COVERED WHEN TALKING!!! IA HAVE ORDER OF PROTECTION)

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Anonymous - 2 d 11 h ago

0

I brought two new Cricket cell phone in August, and add the Cellphones to my Account then later months became a report of stolen after I paid my Cellphone in

November 21, 2018

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BH - 2 d 14 h ago

0

CRICKET is the WORST provider all-time. They can't come through with their promises. No call backs by their workers like promised. I lost service due to no call back that was promised so I could pay a bill. I been a customer for almost 7-8 years. NEVER again will I go back to them.

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Offended - 7 d 12 h ago

0

I was treated very rudely by a specific cricket employee BOTH TIMES I WENT IN. Eli had a very disgusting attitude. I would call the store manager to complain but he looked just as rude as the person helping me. Manager left mid shift to go buy an energy drink. Shitty company, shitty customer service, shitty phones, never again. This store is located in Gresham, Oregon. East side part of town. Long story short my phone is in the garbage rn

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Very Angry - 8 d 31 m ago

0

I called to change a number on one of my lines. Was told there was a promotion that would save me money. It was unlimited at $25 a line. That was a few months ago. Today 12/08/18 I called to cancel a line and was told my bill would not go down more than $10. When I told the guy what it was supposed to be he talked to me like I was an idiot. He said they have never had that promotion. I've seen it in the stores. I asked to speak to a manager and he said "say you speak to a manager but we've never had that promotion." I asked 4 times to speak to a manager. Was finally put on hold. After 30 minutes on hold I hear the line come on and people laughing and talking in the background then the line goes silent again. I stayed on the line for an hour. Never heard from anyone else. Literally at the one hour mark the line was dropped and I still had service. I have never been treated so bad in my life. The customer service is a joke and I will be looking for another phone company. I will also make sure no one I know ever used cricket. I will also make sure I put a bad review on every site I can regarding cricket. You don't treat people like idiots who have been customers for years.

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Frustrated - 9 d 13 h ago

0

Do not purchase a phone from Cricket!!! I purchased a new phone and it hasn't even been a month and the phone has a noise when talking to another person. When I went back to the store I was told I had to call warranty service since my phone was still under warranty. I did as they told me to do only to find out I would receive a refurbished phone. I purchased a brand new phone not a refurbished phone. I guess I am stuck with a piece of garbage because Cricket can't be fair about the problem. We will NEVER deal with Cricket again and will pass the word around..

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Aaliyah - 10 d 10 h ago

1

i won't to report Cricket in Festa store they got a lady in Cricket in Festa store very ruled and ugly she was mean she won't to fight in Cricket store and it located in 1530 Independence Blvd, Missouri city , TX 77489 the lady in Cricket in Festa was all dirty and not clean she was high and eyes was all red like she came under the bridge nails was all dirty she was all drug up she had ugly ways

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Michelle m - 14 d 14 h ago

Hi I want info on how to become an authorized cricket dealer not a store just authorized to activate and take payments

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Pissed - 15 d 18 h ago

0

I wrote twice about a week ago under the name "Pissed". I did get my dispute settled at my credit card number in my favor. We are paid up with Cricket through mid December, which gave us time to find another wireless company, But on Nov. 27th my husband received a text from Cricket that they were suspending his phone unless we paid them $60. I was telling them to go ahead but my husband was afraid they would turn it in to the credit bureau so he went and paid them.

I will be turning them in to the Better Business Bureau and suggest you all do the same.

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THERESA RICHMOND - 16 d 14 h ago

0

SOMEONE UP HIGHER NEEDS TO BE AWARE OF CRICKETS HORRIBLE CUSTOMER SERVICE!!!! HOPEFULLY THIS IS THE LAST TIME I NEED TO CONTACT SOMEONE FOR HELP AND MAYBE SOMETHING WILL ACTUALLY BE DONE!!!!!!!!!!! CRICKET HAS GOT TO BE THE WORST WIRELESS COMPANY EVER!!!!!!! PLEASE READ THE NOTES UNDER MY ACCOUNT...MY NAME IS THERESA RICHMOND AND MY PHONE # IS (hidden) AND MY PIN # IS 1130. I HAVE BEEN TRYING TO ADD A NEW LINE FOR 3 DAYS AND FOR SOME REASON NONE OF YOUR AGENTS CAN SEEM TO HELP ME. I CAN'T BELIEVE HOW HARD IT IS TO ADD A LINE TO MY ACCOUNT. I'M TRYING TO ADD MY HUSBAND AND SO I ORDERED A SIM CARD AND WE RECEIVED IT ON MONDAY AND PUT IT INTO THE PHONE AND HAD TO CALL ONE OF YOUR AGENTS AND HE SAID IT WOULD TAKE UNTIL NOON THE NEXT DAY, AND THIS WAS AT 8:00PM AT NIGHT. OF COURSE WHEN WE CHECK AT NOON THE NEXT DAY, GUESS WHAT ??? NO SERVICE. SO I CALLED AGAIN AND THE AGENT NEEDED THE OLD SIM CARD # AGAIN...I ALREADY GAVE IT TO THE AGENT THE NIGHT BEFORE. SO I GAVE HIM THE SIM # AGAIN AND HE SAID IT WOULD TAKE UNTIL NOON THE NEXT DAY (TODAY) AND GUESS WHAT??? NO SERVICE AGAIN. THE AGENT TODAY ASKED FOR THE THE PIN # AND THE MEI # AGAIN...SERIOUSLY????? NOW I HAVE TO WAIT UNTIL I GET HOME AGAIN TO LOOK TO GET THE INFORMATION AND I GET TO EXPAIN THIS ALL TO AN AGENT ALL OVER AGAIN BECAUSE THEY CAN'T READ THE NOTES UNDER MY ACCOUNT. I LET THE ALL 4 AGENTS KNOW WE CAN JUST GET A NEW PHONE # SINCE MY HUSBAND CAN'T USE HIS OLD PHONE #. PLEASE JUST ADD THE NEW LINE....HOW HARD IS THAT . ALSO WHAT I REALLY WANTED TO DO IS THE 2 LINES FOR $80 BUT I'M SURE THE 2 OF US WILL HAVE TO DO THE GROUP PLAN AND SAVE $10 INSTEAD OF THE $30 I SHOULD BE SAVING ON THE 2 LINES FOR $80. I WOULD BE GLAD TO JUST GET A LINE ADDED. AND BY THE WAY I COULDN'T GET ANYONE ON THE PHONE ALL WEEKEND AND TWICE WHEN I WAS CHATTING WITH YOUR AGENTS THEY WENT TO CHECK ON SOMETHING AND NEVER CAME BACK....NICE!!!!!!!!

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Anonymous - 17 d 12 h ago

How do yu let one of your employees count draw while being live on Instagram..(lookin like she tryin to set up ur business to get rob) How didn't u guys catch your employees selling.. Hints to why she got fired at her old job.. And being addicted to pills yu should def look into it

Btw its upstate ny.. Troy NY

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Frances - 19 d 9 h ago

0

I am very upset because your employees still charging me for service fee and insurance I don't understand I turn the phone back within three days your receive said if we return it back within 7 days we get are refund back and your receive never said you keep the money for the service fee I don't have the phone

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Violet L - 20 d 16 h ago

0

I thought that Cricket would have better service than the company I had been with. NOPE! Out of the three months that my family and I were with them, I had to borrow phones the last two months. The service was horrible, only having 1 bar, that meant that my calls would drop, never go thru or I was constantly breaking up with the caller. I even had bought my phone outright, and I only switched to another carrier, because, I needed phone service due to my health. Cricket locked my phone, even though I had paid in full, which I just found out that they had no right to do. I have been trying to get it unlocked, and just keep getting the run-around. Come on cricket, do the right thing!

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Pissed off Customer - 22 d 12 h ago

0

Cricket in Cranberry Pennsylvania is garbage , i bought a Alexa speaker there but didnt know it was n Alexa the guy never told me nor did he tell me i needed internet to run it i went to return it n when i walked in the store all i was hearing was the F work n when i asked for a return he said we dont have returns on speakers or anything else like that , i think its bs he never told me i needed internet to use us or nor did it have a charger n he wouldnt even give me a charger , Cricket is getting worse n worse i wouldnt recommend anyone to them .

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Anonymous - 23 d 12 h ago

Cricket is horrible! False advertising, service sucks, and no one reps never know whats going on. How can you disconnect a phone that i paid cash for and Cricket twlls you you can not use your hotspot unless you pau for it! Did you buy my phone Cricket? No you did not period. I paid my bill faithfully for 2 yrs or more. If i purchase a phone with an mobile hotspot and you can not track it thats your problem. We did not sign a contract no nothing prepaid service, right??!!! You all are full of crap. I will be contacting the BBB and whoever else I can tell.

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Toni - 24 d 15 h ago

3

I would like to know why cricket never has any black friday deals for existing customers? I love the plan that I have but I would like a new phone without paying an arm and a leg. There never is good deals for customers that already have Cricket. This makes me angry and angry enough to switch to another carrier.

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George - 29 d 17 h ago

5

(SPAM)

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Sand Girl - 29 d ago

I called because my service use to be absolutely amazing and now I can't call anyone or even use the internet or listen to music. All I can do is text. I am EXTREMELY UPSET!!! This is my work phone. I fell at work and was on the ground and could not call for help. All she could do was say I can give you 18.00 credit and that the next day at 11am my phone should be working. Guess what it's still not. It has gotten worse and my husband has horrible service. I use to work for AT&T and trouble shoot phones something has to be wrong with my service. I even went And paid 250.00 last night because I thought maybe a new phone would help that didn't work either. It's crazy a new 250.00 phone I can't use. Now what?---

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SandGirl88 - 29 d 10 h ago

1

I called because my service use to be absolutely amazing and now I can't call anyone or even use the internet or listen to music. All I can do is text. I am EXTREMELY UPSET!!! This is my work phone. I fell at work and was on the ground and could not call for help. All she could do was say I can give you 18.00 credit and that the next day at 11am my phone should be working. Guess what it's still not. It has gotten worse and my husband has horrible service. I use to work for AT&T and trouble shoot phones something has to be wrong with my service. I even went And paid 250.00 last night because I thought maybe a new phone would help that didn't work either. It's crazy a new 250.00 phone I can't use. Now what?

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emily - 34 d 2 h ago

4

(SPAM)

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Amber Bentine - 36 d 11 h ago

0

My name is Amber Bentine I have been a customer for some time. I was harassed for asking why I was being forced to pay for a service I did not need by a supervisor named Alex on 11/09/18 . I was in tears when I hung up and tried to call back to speak to another supervisor. He refused to let me speak to another supervisor and harassed me again . I'm beside myself as to how he can treat people the way he did. I am seriously upset and feel this company could care less about my concerns.

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Margie - 38 d 14 h ago

0

My name is Margarita Reyna, Im so frustrated with cricket. I purchased a Phone at a Cricket store and (not sure on dates) 2 months later the phone cord burned luckily i was sitting next to it and felt something hot it the tip was beyond repair. I went to store where phone was purchased. A Cricket employee told me "i would have to contact ZTE company, because that was not Crickets fault" I told him i was not leaving without a good cord or the phone number to the Corporate office. He disconnected his charger from the wall and told me to have a great evening with an attitude. 4 months later my phone locked up and would not go pass the welcoming greeting, I called Cricket Customer service and i was told to sent my phone they would check it out and send me another phone. its been two months and 4 refurbished phones and 1 new phone later and i cant get the phone to stay connected to any WiFi i am told to sent in my phone and they will check and let me know what was the problem, I have yet to get a diagnosis. I am left without my phone for a few days and have to reset everything. I feel like im working for Cricket, because i have to let them know the phone is not working properly. I work in sales and my sales are hurting, because my phone has not done its share. Im still paying my phone every month. The new phone i received last week is doing that exact same thing, i called and they want to send me another refurbished phone, so i can once again check to see if it works. Warranty people are very rude I asked to speak to Manager and they had me on hold for 15 minutes and then transferred the call to an automated machine. I was told by Customer service that the phone does not belong to cricket that i would have to call ZTE company or Warranty and get the refurbished phone. I can not afford the run around please help me. (hidden) ZTE Blade X Max .... I purchased phone at a Cricket store, paid a Cricket employee i should not be told its not a cricket problem.

thank you for your prompt attention on this matter.

Margie 11/7/14

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Anonymous - 39 d ago

Call me anna gibson (hidden)

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Apple - 44 d 3 h ago

0

Your company not only misleads customers but is taught to lie and avoid contact with a real suppervisor at all costs! You should be ashamed! You are keeping an unlocked phone that was brought with me to your company locked for no reason except your thieves!! I want MY PHONE OWNED BY ME NOT CRICKET UNLOCKED!! You had no right to put a lock on a phone that I brought with me to your services, it's called theft! You can purchase the phone from me in the amount of $800 if you want it locked to you or give me my code! Those are your only options before I see your company for theft! Have you lawyers call or unlock my phone!!! I purchased it unlocked for $999.00 from a retail store not associated with cricket so unlock what doesn't belong to you

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Mad as hell - 40 d 12 h ago

I'm having the problem. Wont unlock a phone I paid cash for.

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