This place is a joke. I say we all get a lawyers and ass fuck them like they did all of us
i agree with you 100%
worst customer service ever. i called to suspend service and the non speaking English guy cancelled it and i found my phone and wanted service restored and they are charging me.outrageous fees to reactivate and pay for a new month of service. amd i switched providers from Verizon to these scam artist. super unhappy . only been with them 5 days and im dealing with this bullshit
my son has been a loyal customer of theirs for 1 year, someone acting like him had his service canceled, now they are charging him out the but
someone acting like my son had his service canceled, because they the person knew all of his information, called them and was told that he would have to pay $65.00 plus $15.00 for a new sim card, my son is also on a fixed income and really needs his phone, this is the worst company I have ever dealt with.
All i asked them was to simply change my bill date from the 28 to the first of every month and they act like thats hard to do i wished i would have stayed with T-Mobile now i have to figure out something since im on a fixed income
This is absolutely the worst place to do business. I recently started business with first of January, paid cash ,gave them my card for future payment. Ii days later a charge came out greater than my monthly cost in a different city. Went to my bank to stop payment git all the paperwork, took it my local store, said nothing they can do??,What!!!
this is the same thing that happened to us except they cleaned out my wife's bank account I've got the attorney general and my lawyer on it
Do not buy cricket wireless I have a account with two lines both business line I'm the only authorized user on the account plus have 8 digit security code with security question a person was able to go into a cricket wireless store and take a line from my account and turn my phone off if this is not a FCC violation I don't know what is when I go into a store was told nothing everyone have a dumb look on their face in morning call FCC and attorney general office
That is exactly what happened to me over the weekend. where you able to get your phone back or since they changed your pin and security question then you're screwed. that's what them effers told me.
When you pay cash for your monthly phone bill with Cricket, why would the girl at the cash register ask for the answers to your security question(s)?
Is it so she can give the security information to her boyfriend in Mexico?
PIN to your account or security question is asked so they can access your account and be able to see balance required to pay on your account
I'm kind of getting a little pissed off myself and now after reading these reviews it's starting to set this shit in stone we moved over to Cricket right before Christmas from MetroPCS everything was fine for the first month and when it came time we were ready to pay our bill and they are saying that we owe an additional $45 on top of our bill that is the activation fee well when we got the phones we paid that $45 then so we wouldn't have to come Bill time then to top it off somebody got a hold of our credit card number and cleaned our bank account out so not only am I going to call the Better Business Bureau and report these facts I'm going to be calling my lawyer you've pissed off the wrong person Cricket Wireless
I have been a customer for many years now, and unfortunately today the way my issue was handled was so upsetting. I was trying to make my payment under the bridge plan which is 60.00 but systems were being updated which meant I couldn't make any payment, and because of that my phone was turned off for failed payment when yet i I called several times and the system was still down. Now i have to pay 90.00 to get it back on and folks its not about the money its fundamental. I have all the times screen shoted so the cricket employee over the phone continues to say we can't do anything other than we are sorry for that. Then I say yes you can do something you all are now charging me the whole amount which if you wanted to make the client happy you would correct it and not disconnect my phone just because you're system is down, as for the supervisor saying he can't fix it he is an asshole for lying because yes he can just charge me 60.00 and everyone is happy but NO NO. Obviously Cricket needs better careness and understanding for its clients from you're employees. I have been a mgr for a medical clinic for years and just like an any type of business we stride to make each customer comfortable and treat them fairly. Something Cricket lacks Big Time. You all should be ashamed of yourself.
Cricket took 80 dollars from me and they won't give it back
Was a customer i kept getting dropped calls when i went down to there store he said nothing i can do i am at us cellular and now i dont have any dropped calls cricket is a joke and a waste of money good bye
Yes I just want to start out by saying I've been with Cricket for going on 2 years and pretty much happy with my service. But there something I don't understand why but I don't think it's right I up my date plane and now I can't use my phone as a hotspot. To me that's not cool I pay for that date I should be able to use it how I would like. I wish someone would have told me this . So yea I'm not happy with Cricket right now after this
..thinking really hard about taking my business elsewhere ..but I'm sure they will not care if the loss a customer that has been faithfully and has had several people come over to Cricket and never got no kinda of reward..... but I guess they can do as they please..
Your Corporate office service SUCKS
I payed $35 out of 90 dollars on my visa card. Well I didn't have the other $65 dollars. Well a week and one day went by and i went to the store to pay my cricket bill. They reset my account and now I have to pay $90. I asked about the other $35 and she told me I lost it. Then I said I have to cancel a number as the phone is lost. I asked her if I would get credit. She said no. So if I pay the cricket bill I would lose $70. I even talked to the supervisor. I thought this carrier was pay by the month ahead. So why do I have to pay $90 when I only have one phone. Now I know how they stay in business. Rip people off.
They always say pay
Pay no darn attention
Keep Your Customers
They needs to value their customers
Worst customer service representative as well as supervisor agree with customer and refuse to help or transfer. Very rude unprofessional
I had the same experience.
The worst customer service I ever had
Not manager can help