Switched my daughter to metro pcs but left my other daughter on cricket. We ported my daughter's number over to metro but cricket is still charging me for her number. They keep insisting that I have two lines when I only have 1. I've tried talking to the supervisor who wad no help. This company is money hungry and does not care about their customers. Looks like we will all be metro pcs customers
Very pissed off .been with this cricket 5 years I I got to say they really don't take care of there costomers there are scammers .had a bridge payment it was 55 bucks to stay on for 7days and wen the 7th day came I had the money .try to pay but customers service was down tried on line it was down .so I couldnt pay it till the nx day so I called customers service that there system was down but they said it wasn't that I had to pay the full amount $100 bucks to turn it back on .I told them it wasn't my.problem that there system is down they didn't give a shit about me thought I was lying and they couldnt help fuck cricket so I'm goin to another provider they just lost a 5 year to long customer fucken scammers
my account got hacked someone changed the account info passwords and everything then canceled my service my wife went to the store to see why our phones were not working anyways no one had the authority to open the account to solve the problem not the guy at the store not the tech support people that that guy and my wife talked to for hours and ive wasted even more hours trying to get ahold of even a real person to talk to from tech support or whoever they call themselves to see what the hell is going on tried got absolutely no answers or help. THERE IS NO WORDS TO DESCRIBE HOW DUMBFOUNDED I AM THAT MY ACCOUNT GOT HACKED AND CANCELED IT AT OR AROUND TEN THIS MORNING I KNOW THAT CAUSE CRICKET SENT A TEXT TO ME ABOUT CHANGES TO MY ACCOUNT AND 12 HOURS LATER THEY HAVENT DONE NOTHING BUT GIVE ME THE RUN AROUND................. SECURITY PROBLEM
I would not recommend Cricket, they are horrible and their customer service is even worse. They lie, hang up in your face and overall unprofessional . No one should ever have to be treated so poorly by an unprofessional company. They are robbing people, by charging outrageous fees and then cutting off your phone. You ought to be ashamed of yourselves for this unprofessional behavior. You are going to lose customers for your nastiness .
Your service sucks, customer service is horrible and rude. I tried changing due date and was told several different lues. Corporate office is a joke they do not return phone calls. They hang up in your face. Very unprofessional and rude. Stay away from Cricket wireless, be aware they are scamming people.
I paid for service and they cut off the phone!! Hate this company.!!
Their has been heck into their account. Saying their are Illuminati... and it for Quashed Smith wedding. It not it a shamed . Their use Illuminati name to do this.... Charlene Jiles.
north verseille pittsburgh; im trying to doautomatic pay; but ron, bad communicator, fuck u then
I too was a long customer of Cricket. Over 5 years. Never had issues with them till two days ago. ZTE phone froze and locked me out of using it. Have insurance so, called Asurion insurance and they were actually nice. Filled out claim information and was told to mail locked phone back to the warranty department minus battery and SIM card. Did as instructed. Two day I got new ZTE replacement phone. But wait, it was minus the back of the phone!!! Called back right away and got the run around and being transferred crap for over an hour.. Told me I was suppose to have kept backing. Explained that I have as never told to and blame was put on me, the customer. "I should have known better" crap. Argued it was their mistake so I should get a new one from them as I pay for insurance but, only thing they could do for me was, place me on a waiting list to see if they get one in (taking up to 6months to get) This is my only cell and I a nurse with two young girls. It is my lifeline to them while I work. Phone not safe with no backing but they can care less. Very livid and disappointed!!! Contract ends Nov. 19th and guess what?? So will my time with Cricket. Going with another carrier.
Piece of shit company dont buy from them
Worst service ever. Ive never heard so much dumb ass excuses and contradictions in my life. I dont even see how cricket
got a half of one star rating.
Good morning my name is Samuel Haigler. I'm writing you about a problem I'm having with your Albany outlet. Yesterday I took my motorola G3 in to your north pearl store at 23a north pearl st. Albany ny 12207 to have it reactivated when the cleck on duty broke the connection pins for the sim card making the phone useless. I ask him to replace my phone and he give me a HTC 520 phone. Now this phone is in no way the same value as my motorola. I feel that I should be confiscated for the value of my phone. Any help you can give would be much appreciate. thank you SAMUEL HAIGLER
Why,,do U charge your customers, 15.00,to change the phone number,,,if sexualize abuse thru email,,,happens,,,if your cricket service provider can't. Send my email local then,,,no charge,,,these matter's are out of our control,, no charge
Best prices when have 5 lines, coverage is 2nd best in country behind verizon, several otr drivers are on my account so they know. Hotspot works great for them as well. But texts take long time to send and fail often. Calls drop few times per day and customer service is very bad with Sprint/Boost being the only one I had worse CS, coverage and issues with (10+ dropped calls a day with them and boost couldnt use data while talking as where others you can). If they fix the text issue and better CS woukd be best deal out with 5 lines.
I will like for somebody from your office to contact me,I bought a new phone from best buy and actiave it with my number from my HTC,I spoke to a customer care personal that I wanted to reactaive my old sim card on my HTC,The put a supervisor name Ken he told me he corrected the problem he told me to turn off the cell phone and the cell will work,after fifteen minutes the cell won't work they put me with another supervisor name Phil he told that my sim card won't work on my HTC any longer so Mr.Ken lie to me that not right could somebody could get in touch with me because I think this company is all about ripping of people so I going call my bank to canceled my payment,I never had this issue with boost mobile so I will be going back to my old company where they treat customer with respect. my email (hidden) my home #(hidden) thank you
I had to purchase another phone when AT&T bought out Cricket.....did NOT change my plan options which included INSURANCE. I recently lost my phone and called to file a claim. I was told I did not have insurance and it would not be covered. Went into the store where it was corporate center at the time and was told it was now a retail branch. After explaining my ordeal to a manager, he told me they are currently having a deal on reinstating insurance and it would cover the loss and to call in on Monday to report the loss. Did as I was instructed. Called and explained what happened and again told it was not their problem and I would have to purchase another phone. Tried again to call the store where the insurance was added and was told I would have to speak with the manager that reinstated it for resolution. Still waiting. At any point, will go to another company.....can't speak English and won't transfer without attitudes. Spoke with a person in the insurance and asked 5 times to be transferred to a supervisor and he kept cutting me off. The agent from Cricket told me he did NOT have a supervisor. Goodbye AT&T and Cricket. Will be reporting to Better Business Bureau.
This company doesn't know the first thing about customer service. All they are interested in is profit.
Cri ket sucks..I've. Bought 6 phones from em over time.had to for emergency use buy a go phone.now they tell me the insurance on my moto G LTE 4g phone is worthless the phone wudnt vet service.made so many dam trips to the store I feel like I live there.I've heard so much bull every time I go..I left Tmobil to come here for this crap..cricket is a scam operation an I'm tired of being robbed..6 phones later an I still got crap..so cricket kiss my hiney I'm going back to Tmobil an u can go suck a friken pickle buttos goooood byeeee!!!!!
Been a customer of cricket for many years and never had a problem until ATT took over. Past couple weeks(Oct 2016) lost connection while on the phone learning of a death in the family and call dropped. Very upset and still the network goes down for half a day. Have an ill mother and she needs daily care and I need better network service. Called cricket and they tell me the tower is 4.9 miles away so I may have spotty service. Why now am I losing network connection? Never have I lost service before. May have to switch carriers now. Did not offer any discounts since I have been a loyal customer for 20 years. Very disappointed and you will lose me unless I get better service
They need better communication skills I'm very upset about my bill and NOBODY NOOOBBBBOOODDDYYYY helped resolve my concern. Goodbye Cricket , hello AT&T!
AT&T bought cricket. We have a larger network and more issues. You are still giving them your money.
I have been a customer for many years never had a problem until recently my data disappears within days. This month October 2016 only have my high speed data renewed for 5 days. I was connected to a Wi-Fi connection doing the auto backup for my Google photos and the network also used all my high speed data when I called the customer service number and spoke with manager Jesus employee number 2292, he was rude and disrespectful. He saw that the info i told him was true but told me he could not reset the network. And then said the system doesnt make these issues. Well we know that is false. It has happend to me in the past and customer service fixed the issue. Because of this I will be leaving cricket. I will not refer anyone to them like i have always done for at least 3 yrs. Very unhappy. First texts and voice mails that come days late now this. Not a good product any longer. Signed, Rachael Goldberg
Had no issues with Cricket until now. Bought ZTE phone, lost calls, internet doing weird things, took back, got ALcatel it gave me butt calls and not user friendly took it back...bought Oct 4 returned Oct 11....7 days right? Nope said the 10th was the 7th day. Specifically bought the phone Oct 4 at 2:11 and returned Oct 11 prior to that time...nope, manager and sales associate at Southland Shopping Center Pleasant Hills PA were rude. Had talked to customer service the day before anticipating this issue, they said any problems call customer service. Did that from the store phone. They gave verbal authorization to return the phone for refund. Associate DJ smirked and said we don't accept verbals. That 99$ phone cost them my account...and I was getting ready to add a line...over 99$. Stupid young sales associates with no business sense. Poor English customer service reps...so DISAPPOINTED!
I've been calling the insurance clam and the female was so rude. I had to call two times and i believe they somehow someone shout my phone off before I spooked to a supervisor. So now my phone has been off for the fast ten minutes. Now I have to wait till it come back on, and call again. I enjoy the service, but I feel like there's somethings their not telling me, when asked the question i need to ask, then i get the run around,
I have an account with cricket and was trying to get my plan change and spoke to a supervisor name maria she was very rude cut me off when I was speaking told her that I wanted to speak with some one else and she told me no then called me a racist bitch I then called back an spoke to another supervisor name Rochelle and she told me that there is nothing that they can do this is the worst company ever I will be contacting the BBB and my lawyer and the cooperate office