I called in to have my daughter line freeze due to her phone being stolen until I get her another phone they would not freeze her account and would not credit her and she wasn't using her phone. I would not refer a friend
So I bought a iPhone with cricket an 4 days ago. Got ready to log in my account online. I followed all the steps it said todo. Then it wouldn't let me log in. So I called 611. As I'm talking to your "Best People" explaining my problem he hangs up in the middle of the call. I called back the second person tells me he can't not help me. At this point I would love to speak with someone from Corporate because your "Best People" is no help whatsoever. I just need the code to unlock my device I paid cash for. Please and thank you. Blessed day
That's very low Reviews lol omg another zero stars from me
I've been with Cricket for less than a month. Regret switching from my original carrier even though they were more expensive (you pay for what you get). I asked the dealer for an upgrade to the phone I had. He sold me a phone that does less than the phone I had because it has less memory. When I got home & when to take it out of the box since Cricket doesn't secure the phones it went flying out & haven't been able to reach CS by phone at all. I did at one point leave a call back number and still have not received a call. I went to my local Cricket dealer in the neighbor hood & she was wonderful & helped the best she could. I tried to do online chats & was disconnected part way through the conversation. The hassle is not worth the $50 savings. Once my kids are back for school I think we are switching back to our old carrier. The monthly bill will be more but at least they have customer service that help, most things on you account can be done online so you never have to really talk to them. Good luck to anyone that switches to this service.
I've been with cricket for some years and now all of a sudden my lines have gotten switched after I make my payment. Now its been 5 weeks and my phone lines is still off. Keep in mind I did not authorize the switch and was not aware of it.
I've been with cricket for a little bit over three weeks on the six day my phone stopped working Cricket gave me the run around telling me to call customer service and to troubleshooting step long story short nothing worked I had to take the phone to Apple and Apple had to replace the phone and it was no damage or internal damage to the phone a representative from Cricket told me I was going to be compensated when I call back once I got my new phone they told me that there was a lie and They cannot compensate me and it's nothing they can do I've been with cricket for three weeks and a half with a phone that stopped working at six days this is bad customer service and that's so unfair NO corporate or someone from corporate to talk to I will never use cricket services again after this I will never recommend cricket to any friends or family members I will be posting on every site making my voice heard until someone reach out to me
I've been with cricket for a little bit over three weeks on the six day my phone stopped working Cricket gave me the run around telling me to call customer service and to troubleshooting step long story short nothing worked I had to take the phone to Apple and Apple had to replace the phone and it was no damage or internal damage to the phone a a representative from Cricket told me I was going to be compensated when I call back once I got my new phone they told me that there was a lie and They cannot compensate me and it's nothing they can do I've been with cricket for three weeks and a half with a phone that stopped working at six days this is bad customer service and that's so unfair NO corporate or someone from corporate to talk to I will never use cricket services again after this I will never recommend cricket to any friends or family members I will be posting on every site making my voice heard until someone reach out to me
Hello, I have bought moto E5 cruise on eBay locked on cricket. Is there any solution to unlock it?
Good luck I have been fighting with them for going on 3 months on a replacement phone from I had to sent an email to corporate got a call i was told they would be calling me back that was 2 weeks ago and no call n.v yet.
I purchased the service yesterday and the company did not provide a receipt. I tried calling the store to print it and put it aside because I am going on vacation and cannot get to the store. The person did not help, hung up on me, and they have not answered their phone for 7 hours. I called customer service to help, and was told, they cannot do anything. Why is there customer service if they don't do anything? Horrible service.
Well, I am sorry I called Cricket's employee a "Nazi B*****D" even if he acted like one!
From the website " Highly encourage all customers to wear a face covering" . I have an exception as allowed on page 7 section 3.5 C.of Governor Cooper's E. O. The employee asked me to wear a mask (or no service), copped an attitude and , while refusing to answer my questions , asked me questions in violation of HIPAA and ADA guidelines. No if's, ands, or buts they refused to take my payment (cash) then started to call (I presume the authorities). I work retail and ,as does half our staff , do not mask up as do (... or don't) many of my customers. I was really urinated off about my treatment, however I probably gave the employee an insult that flew over his head -so next time shall not waste it. .....Skip[
Exactly a week ago I just got new phone a LG Journey at one of your stores in West Plains Mo..Today while phone was sitting on my lap charging the charge port blew plum out causing to burn my leg pretty good can I get a new phone since I just purchased this phone last week?? When in person or by phone at our local cricket wireless dealership isn't any help at all but rather very rude and hatefully
Class action! I'm ready 5 sue how bout you?
I'm in for class action suit
5 yrs ago,I signed up for Cricket $25 unlimited txts ☎ Plan. In late 2019 early 2020 my $25 Plan was changed w/out my appvl to a $30 Plan which I did not dispute. During CV-19 effective April 2020,Cricket informed me that I only have to pay $15 on my $30 Plan because of a Promotion for CV-19. On August 12, 2020,I paid $15 to Cricket rep @Cricket store who advised me that $15 Promotion was still ongoing,then on Aug. 14 my phone was disconnected for lack of payment, my unlimited txts stopped.
I called Customer svc, spoke with several managers, senior managers,floor managers to activate my service. I was told that they can only do so if I decide to have a bridge,I told them fine just turn it on, they did&told me to pay $20.50 no later than Aug 21. On Aug 20, I offer to pay my bill but was told, I dont need to make a payment until Sept 14 2020 of $24.50. The fact that my phone was deactivated on Aug 14&I was told to make payment on Aug 21,I pd 24.50 which I was told would be credited to my Sept 14 billing through Oct 14,2020. I was hoping that my unlimited text messaging would be reactivated after said payment,not so, can someone@Cricket pl advice why my Plan is changed WITHOUT MY APPROVAL?
in that allHoty
FIRE THE CEO AND FIRE THE PROGRAMMING TEAM - BUGS ALL OVER THE APP , AND BUGS IN THE WEBSITE - YOU ARE LOOSING MILLIONS !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Horrible Horrible Horrible. CRICKET SHOULD BE BANNED
Good afternoon my name is Alisia and I was having a lot of problems with my phone. I came to the store in Greenbelt and received the BEST help that you could ask for. The young lady whose name is Racherd Jimenez assisted me gladly and didn't seemed bothered when I told her That I was not good with the technology nor did I use any social media and She smiled and said no problem I understand and she went over and beyond to get this old phone to just come on to transfer all my precious information and pictures. We laughed and talked but her beautiful attitude made my time there super wonderful. I am grateful to have had her and I want you to know that she IS an asset to the Cricket Company. Please acknowledge her for being a great worker.
This is the worst phone company, y'all cricket stores need to close down period , it takes a long time to wait for somebody to come on the phone , and when you get on the phone from explaining the problem to 20 people ,than they all tell you the are sorry and gonna fix the problem , and they never do, do us a favor and close down
This is the worst cell phone company there is!!! Purchased plan & phones for 3 lines & 2 cases, the guy who waited on us was in such a hurry (closing time) he did not activate our phones!!! Went back out the very NEXT DAY returned the phones (out if it being bs and aggravation) and the manager (who needs to be retrained) said "I can take the phones back but you will have to eat the cost of cases they are not returnable" and that was fine, HOWEVER ...they credited my credit card back for the activation & 1st month plan fee WE DISNT EVEN USE THE DAMN PHONES ect. equaling $293.xx and then turned around and charged it again for $271.xx NOBODY WILL HELP...and the Manager says "you signed a piece of paper for one month that is what it is" this is bs and it's unacceptable
I have tried a multitude of times almost two years to resolve this issue.
For some reason a Gunner Pentiluk is and has been added to the service; my 35 year old son's phone as well?
Just recently received a SMS with Gunners name on it? Upgraded "my" service to 10 gigs.
I myself spoke to a CSR when making a payment & I was upgraded; Aug 3rd.
I have my own plan for almost two years, this individual made changes on my son's phone; located in Jacksonville, Florida without his knowledge? We don't live in Florida!
I don't know why your CSR at that location allowed it?
Cricket customer service in cullman alabama is terrible they dont have a clue what they are doing and they are extremely rude and when you ask for a manager they refuse to connect you with one
Managers are worst than the reps... and completely useless
4 cricket employees hacked my phone n got in my bank n took $2000.00 I think a CLASS ACTION LAW SUIT
Nicking & dining me.....
thats bullshit and fucked up.... shaking my head how is that possible??? and im asking cause i hear alot bad about cricket my phone is the shit as far as the phone itself. this damn thing has follwed me in the shower everything lol... but what you mean when you say they got in your bank account?? do you know how? thats exactly why iv never made any.... the one i have ever made my whole life has been closed forever thank god. never again have i made one cause of that reason.