Information, reviews and public commentary for US companies


Cricket Communications, Inc.

Leap Wireless
5887 Copley Dr.
San Diego, CA
Stewart Hutcheson
President and CEO
(858) 882-6000
(858) 882-6010
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Jody - 1 d 18 h ago


I paid my bill of 107 at 120 am and by 2 am. Half hr later they shut my phones off. D to wait 8 hrs til office opened to get services restored. I am an Uber driver and have had no problems til the last 2 months. Shutting my service off cost me money big time!! Their compensation for this..... $3!!! Will never return to this company!

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Beth - 11 d 18 h ago


I believe this is the worst company I have ever done business with EVER!!! I bought two Cricket case for a new flip phone. It came to $42.52 on their on-line web site. However, the new flip phone an Alcatel model is not working right. I need to return the two cases because I got a new Samsung flip phone. I only had the cases for a few days. Now I called Cricket and no one will help me. THEY ARE RUDE and MEAN! They say that accessories can't be returned and this information is hard to find on their web site. The cases are in the two boxes and the outer carton which I have and are in perfect condition. I've spent 3 hours on the phone with warranty, customer "care" (who don't care) and with managers and supervisors. They refuse to help me and just leave me on hold forever. I spoke to Ally, Anne, Angel, Tracy, Robert (ID RR646M), Brenda, and Brittany. They all don't care about me. I am disabled and told them this and it does not matter. This company should not exist. You can't even call the corporate headquarters because the line is always busy. They won't give you the line to get in or anyone's name. Do Not USE the Company---they are illegal!!!

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Jim - 5 d 14 h ago


Just dispute it on your credit card. Never pay for their incredibly poor service.

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Ashley - 54 d 18 h ago

this is a terrible company to get a phone. The people don't explain the details about the phone clear. And they will hang up the phone on you. Terrible disrespectful.

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Ashley Day - 21 d 8 h ago

I absolutely agree they don't explain the plans either that having a prime core Galaxy Prime core that in fact you cannot put a $25 plan on there you have to in fact put a $30 plan on but that did not state that until you get into the store you can only put the $25 plan on a flip phone tell me that ain't bad business so disappointed

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Amie Rickles - 14 d 13 h ago

I have been with Cricket since March 2019 absolutely hate their service they offer poor customer service poor cell service and this company needs to be shut down i pay 60.00 a month for unlimited and my download speed is 0.24 mbps 0.03 mbps upload this is slower than dial up

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F - 25 d 11 h ago


I have been a faithful customer for years but recently I became very disappointed. I had added an adult son to my account in an effort to help him find a job, figuring a phone was! Within just a couple weeks, I got a text from Cricket that my son had requested my username and personal info. I had purposely not given this info. When I talked with Cricket CSR, I was told that he could in fact have that info. Got that info. Cricket doesn't keep it private.

I can't imagine any businesses with such loose privacy laws but, I will be switching to TMobile. Actually, I am sad to go but I can't trust this policy.

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Vamel - 41 d 11 h ago


The cricket store on Broad st and Glennwood Ave in Philadelphia, PA is the worst store I have ever been to. When you come in everyone is just sitting behind the counter. Nothing about them looks professional when you walk in the door. When you walk in the store it looks like a hangout rather than a place of business.

I purchased a bluetooth speaker. I thought it was one of those ball speakers. When opened it the speaker opens up. That is not what I wanted. I went back to the same Broad st location to return it and the lady at the desk said that I could not. Their system does not allow it and it is not policy. She then proceeds to tell me to look on the receipt and to check the back of my reciept. Both of them says that I can return the assories for a refund as long as it is within 7days. I have been calling for the calling customer service and every number I can find to get a hold of someone about my refund and all I am getting is the run around. This is the worse service I have ever experienced in my life. I am thinking I should switch to T-mobile or Boost. I have had both services before and I think I might look into them again. #hatecricketwireless.

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Anonymous - 45 d 7 h ago


Bad company

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Alicia - 54 d 12 h ago


Horrible customer service I had to come to this company I purchased an expensive BluVivo+1

And Boost could not use my phone they could not accept and give me service I went in there on the 3rd of the month and every month turn off my service on the 2nd of the month horrible

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Donald - 56 d 9 h ago

Hi. Why Mississippi don't have service. Been down over hour

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Devyn - 63 d 7 h ago


Albuquerque, NM

The single most garbage customer service I've ever had!

I spoke with the following people:

Jenifer - CSR

Cindy - Store Manager

Luis - District Manager

None of these guys give a rats @$$ about their customers. I just activated a phone the very same day which didn't work and it took an act of god just to get it fixed... Save yourself the trouble and go to Metro or even Verizon no contract... Anything is better than Cricket!

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Jacquelyn Pounds - 62 d 19 h ago


I agree! 5 minutes after the CSR tried filing a claim for my cracked phone, and then selling me a new phone, phone case, screen saver, and more memory, I discovered that my phone was not cracked- -only the screen saver was cracked. Don't you think that she would have known that before charging me $262.13 for a new phone? She said that she could take the phone back but none of the other items for the Samsung. My phone is a LG. I am trying to recover $90 with no success thus far.

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Anonymous - 66 d 12 h ago

Cricket clains i did nor pay them although the company was paid for my debit The lack of concern was very disturbing.I am out of time gas money and phones contacting BBB and changibg carriers

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Ashley and Brandon Draeger - 70 d 14 h ago


My husband and I have been Cricket customers for 3 to 4 years now our billing cycle is almost coming to an end and we paid the bill as usual. After paying the bill we decided to go with a different wireless provider so we called and asked if our money could be refunded because The billing cycle has started over yet so we felt that we deserve to have our money by considering we were going to another wireless provider. When my husband called to cancel his phone they were very nice about it and it decided to change my husbands area code from 336-2332 and he was on able to use his phone for two days. He was also recently in a head on collision in the breaking his neck and right now is in the bed and cannot move for a month so having a phone right now it is very important to both of us. We called back to speak with a girl named Olivia who told us after we hadSpoken on the phone to different times once with a three-way call with the bank another time to another provider who both on a recorded line agreed to give us back the four $90 refund. When we called back and ended up speaking with Olivia she told us that she would only be able to provide us with $25 of the $90 for a refund. And which she's telling us that it will cost us $65 for one day of service when we paid $90 for two lines for one day and which my husband was able to use his phone for two days so the phones were never even use that being said the $90 that should not have been a problem to be refunded. The girl Got very snotty. She refused to give us her last name so when we called to speak to somebody over her we could not give them her last name she also refused to give us the corporate number to where we could call and talk to someone else about the situation and what started all of it was that she refused to go and listen to the recording of my husband and the other two conversations. She was telling us that she felt that it was fair for my husband and I only received $25 out of the $90 that we had paid and not use their service as far as the next billing cycle had gone I will never go back to Cricket again and unfortunately for Olivia I Ended up finding the corporate number anyway and on top of that the president and CEO's name she wouldn't connect us to her boss over her it was just an all-around very rude and an adult conversation on her end.

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Get Money - 70 d 20 h ago


I have been trying to make a payment since Saturday from 10:30pm until 2 am Sunday eastern standard time. Now they want to add 20 to my account and will not work with me. When I tried to login app, website and call there was a system update and will be down for a couple of hours. If us ad customers don't know about this how are supposed to make a payment without be charged extra I spoke with 3 supervisor today and they were no help at all. The ID # I69333579 and Supervisor Samsia told me that there was not a higher supervisor above her. Just because I have a Latin name does not mean I don't have knowledge about how the supervisor chain goes. If tis is the case I will be better off going to a different carrier.

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Anonymous - 81 d 10 h ago


I am writing about Cricket Wireless in Cleveland Georgia. I have been trying to get satisfactory help from this store for 2 years. There management and sales personell a

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AARON THOMPSON - 83 d 10 h ago


I'm not receiving my phone calls, I don't make enough money working to pay all of my bills so I buy and sell and trade on the side so I can get my trading company open. Please stop blocking my calls if this is happening or I will go to another service and at least tell me you're doing it and don't waste my time so I can move onto another service. (hidden)


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Cyndi S. - 91 d 8 h ago


Cricket screwed me over by giving me false information about my online order. Charged me TWICE after claiming the first order was voided. Then a manager in customer service told me they would send a UPS truck to send it back and they would foot the bill. Even gave me a number to call. They lied. Then I had a condescending guy (another manager) say it was wrong and if I wasn't professional he was going to hang up on me. Heck no. Horrible service!

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Anonymous - 93 d 12 h ago


I went to the cricket store on Menaul across from the mall in Albuquerque, NM and the Employees there are allowed to have their children with them at work isn't this against hippa, oscha not to mention a liability

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Aj. - 94 d 17 h ago

I worked for this company only for them the screw with my check and screw me out of commission numerous times. the current district manager Named Theresa Roach is absolutely awful and gave me an attitude harshly even after I left, which doesn't look good on the cricket name. They tried to force us add things to the customers account without letting the customer know.

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Ann Enloe - 95 d 5 h ago

Good evening, to you My Name is Ann Enloe and I have A very disheartening matter to discuss with you. I'm in Chicago Illinois and The Cricket wireless store in my state has done something very criminal. TO myself and my account. When I called to get some answers. All I recieved was the run around. (hidden) and (hidden) are the New phone numbers. The old number is (hidden) . I will send an email to you Tomorrow with more Information. Sincerely Ann Enloe.

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Anonymous - 98 d 13 h ago


I worked for this company and the whole time my "manager" was having herself clocked in, clocked out, and would do so for another employee. This is why I left this company. My manager would "work from home" and allow a brand new employee who had only been there a week to work the store ALONE. The employee who was clocked in and out by the manager was only supposed to be part time, but due to being clocked in all the time and not actually being at the store, she would reach 100 hours a week. Then she would go over to the managers house and practically live with her. The manager would also use HER CREDIT CARD AND PERSONAL INFORMATION to get a sale or a new customer.

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Anonymous - 98 d 13 h ago

Oh by the way, this is at the Webb City MO store. Melissa Chambers is the manager. She is very racist, and her son who is in middle school will come to the store and call black people names and she will do it too. She fired an employee for being EXTREMELY sick EVEN THOUGH THEY HAD A DOCTORS NOTE FOR THE TIME THEY WERE GONE

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R.D. - 98 d 17 h ago

They charge me an extra 3 dollars to pay my bill.whether I pay auto or with a customer service operator.that's 36 dollars they get every year from me.I hate their service it sucks! Talked to someone their that could care less about helping you.will be finding a different phone co soon.

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