Information, reviews and public commentary for US companies

 

Cricket Communications, Inc.

Rating
0.359538
Web
http://www.mycricket.com
Related
Leap Wireless
Address
5887 Copley Dr.
San Diego, CA
92111
Contact
Stewart Hutcheson
Role
President and CEO
Phone
(858) 882-6000
Fax
(858) 882-6010
Employees
750
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Edna - 20 h ago

0

I was an AIO customer before Cricket took over. I like to pay my account at the store in cash. My account is paid up until August 27. I received a text stating that a $3 fee would be charged for customers paying at the store. I went to the store to ask reference I was paid up and how did this fee work, I was told that it would be removed from my current account credit. I then went on the chat with some out of the country representative that obviously did not understand my question and he stated that it would be removed today. Well the new policy does not go into effect until April 23, how can they remove the $3 fee today...Plus I paid my account ahead of time prior to the change in policy, why am I being penalized for this new procedure? I cant get anybody at Cricket to give me a logical respond.

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Jakerria - 3 d 9 m ago

1

I have been having issues with the customer service for over a month. My power button didn't work on my phone so i did a deductible for a new one for $75. The phone came 3 days later. I sent the old phone back in, and two days later my power button didn't work on this phone. I called and tried to return it and they made me pay 190 dollars. That was on march 6 i don't have a phone still or the money back and no one will assist me. They keep telling me i have to pay another 190 and i refuse to do so. My money hasn't been released or no phone has been sent. I work and have kids. My car broke down & i couldn't even unlock the phone to call for help. I would like to speak to someone over them however no one is assisting me. Please help or i will file.

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monika - 3 d 15 h ago

0

I have been a customer for over 7 years and now my phone barely gets any text messages or phone calls and I purchased 3 phones trying to resolve this issue have been on the phone with them for over 3 hours went to two different stores and nothing is being done

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Concerned customer - 4 d 14 h ago

0

I just got over charged at a cricket store Mr s.l. at bridgeport ct and I got scammed for 60 bucks please help me

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rll1992@yahoo.com - 5 d 12 h ago

0

Wow, these are some really bad reviews and as a customer for 2 months, I agree with them all: My "new" ZTE Grand X max2 phone worked for exactly 5 weeks then screen froze on white background with cricket written across, will not boot up to android, nothing. After visiting 2 cricket stores for help and spending weeks on the phone with customer service and warranty dept and ZTE. The Cricket store on South Street in Long Beach CA where I started service and bought phone, the "Manager Slay says, the phone shows it was activated by a former employee who put phone back in box and they sold it to me as a new phone! Now Slay has offered to get me another "Brand New Phone" and open out box in front of me but my concern is my warranty rights as my receipt will not match phone he is giving me. He did not address this. Also, he says he will work with the bad phone to see if he can get my sons pictures off and my sons music concert from school. Even though phone was synced to my google account it only shows 2 pictures! But of course none of my child. I'm very upset at being sold a used, defective phone and will probably lose my family pics and sons clarinet solo. Phone stopped working March 3----purchased Jan. 18, 2017------still have no phone to this day---March 18th.

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Deeaudrey - 6 d ago

Writing Channel 9 News in Charlotte for Cricket service because I've been with them for 4 years and I'm being treated very unfairly phone is not working has 5 lines and very unappreciated

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Discrental customer - 6 d 12 h ago

0

received a message, that I was going to be charged an in-store fees, for paying my bill, how dare you shame us for doing what s right,,you might as well build a wall around your loyal customers, and charge them to get in!!!!!!

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Deborah Wilson - 6 d 17 h ago

2

Explain why I have to pay extra when I pay my Bill in store! I've had Cricket for years and support local small business by actually going into the stores. I also purchase all my accessories in store. What?!? I will soon be looking for a new provider

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Lisa Parker - 6 d 18 h ago

0

It's a very bad company decision for Cricket to charge people an upcharge or customer service fee that goes into the stores to pay their bill this needs to be cancelled immediately!!!! Most people don't want to deal with possibility of losing their identity by paying with a card online or be forced to get a debit card! Cricket will be loosing alot of customers!

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Paul Stovall - 7 d 11 h ago

0

I must admit that I'm beginning to wonder just exactly how fly by night Cricket actually is. I purchased a LG Stylos 2 a couple weeks ago from their office here in Sonora, Ca.. Granted, AT&T has never been to awfully great in my area but extremely low to no reception whatever? Then this morning I get a txt from the company (Cricket) that I'd have to pay an additional $3 dollars for 'Customer Assistant Fee' if I chose to pay my monthly bill 'in store' which was supposed to be one of my options. That veritably smacks of 'all about the bucks' and I find it discriminatory. I do NO business what ever online for a reason. I don't send my personal information out over the net. Then again, I've never had my identity stolen either. Things being as they are, I felt I had little option other than to sign up for auto pay to avoid this extra unnecessary cost which gives Cricket access to my account. To top everything off, I see Cricket related websites make it rather difficult to just send in an Email to them with these concerns. At least without having to jump through all sorts of hoops to do it. I'll share one thing with Cricket. Should I ever incur a problem with I.D. theft and/or any discrepancy dealing with my account that can be traced back to Cricket, I'll proceed to sue the living fuck out of your corporation. At least as it stands, I can take my phone and go back to Verizon. They may be higher priced but at least I never had problems with either reception or billing with them. That said, I have serious doubts I'll be a 'Cricket' customer for long. And I'll most certainly be more than willing to share with anyone who will listen just why.

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Cynthia - 9 d 8 h ago

0

I am with cricket..have been for 2 months, I had a phone from another provider (metro pcs) and because metro kept playing with my phone I decided to change my number, well first cricket said....its 15 dollars to change your number. I was NOT told this by chris when I first asked...when I asked if I could change my number he said yes..should I do it now? I said yes but um...do I get charged for this? he said yes 15 dollars before the change it made..yet he did not tell me this....so I said...for the FIRST change? he said yes...I said forget it..then I decided to get a new phone since metro was still linked to my phone. I paid for the phone and the service plan. I got the samsung alcatel streak yesterday, charged it up for 5 hours. I hardly used it except to take a picture and send it to my email and the battery died this morning not even 24 hours...then I went to charge it up and it started getting warm...as it was charging..as soon as it was charging fuller it was getting hotter...I was on the phone for 5 hours til SOMEONE finally said ok fine we will return the phone...BUT..I was hung up on before I could figure out about the replacement....so I went to a live chat.....the phone I used before cant use the new sims card...the old phone is with metro and I dont want them getting the new number....and cricket is telling me...well you need to buy a new phone as soon as possible..I was like..HEY..your phone ALMOST BURNED me and you are telling ME I need to buy another one as soon as possible?? so I have to WAIT a week for a REFUND on the phone..buy another phone..then WAIT for that phone to come to me..so basically Ill be OUT of a phone for 2 weeks and they feel they only have to cover 1 week....LOL thats considered FRAUD..I will not let this go..they will OWE me..or ELSE...BEWARE OF CRICKET!! JUST AS BAD AS STRAIGHT TALK!!!!!!!!!!!!!!!!!

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How is this acceptable Stewart Hutchison? - 7 d 12 h ago

OMGGGGG this is so sickening, i randomly choose your post based on your feeling of not letting it go. I cant even get myself to type out a post about the issue i am literally going thru this very second. I am completely mindblown based on i had absolutely no clue cricket was this shitty, not only that but just HOW THE EFF IS CRICKET STILL IN BUSINESS OR AT THE EFFING VERYYYY LEAST PLACED IN SOME TYPE OF INVESTIGSTION. I really hope the corporate office actually recieves these post, im not sure how these kind of things work, and actually i just googled cricket corporate to see if i can make a very serious complaint. That now seems like it would be meaningless, can anyone tell me if that would have any affect? Anyway my point is if anyone at cricket corporate actually views my message READ CAREFULLY IF MY LEGITIMATE ISSUE IS NOT DEALT WITH IN THE PROPER MANNER I PROMISE YOU I HAVE RESEARCHED AND GATHERED ENOUGH DATA ( YES I WAS SMART ENOUGH TO START RECORDING MY CONVERSATIONS MYSELF WITH CUSTOMER SERVICE THEY ARE ON RECORD CONTINUOUSLY LYING AND THEN CONFIRMING THEIR LIES IN ANOTHER COMPLETLEY DIFFRENT CONVERSATION) THAT I WILL FIND A COMPANY OR FREELANCE INVESTIGATION THAT WILL TAKE A LOOK INTO THIS.

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Anonymous - 8 d 21 h ago

1

I purchased cricket service a few weeks ago and have nothing but trouble. I have upgraded my service. It did not help. I feel like I am paying for nothing I have made numerous calls. No improvement.

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Victoria Sipes - 11 d 13 h ago

0

Please Help!

I have been with cricket for some years now and a good customer. I have 3 lines and just purchased 2 this past week! Well, let me just say I feel as though they don't care about their customers. I bought a phone 7 days ago and the FTM came up on the phone so I then proceed to call Cricket and they tell me to press and hold the power button and the volume down button so I did. Well that led to the volume down button to get stuck so to them that's physical damage and they cannot replace the phone so now I have to go through Asurion and pay $75.00 for a new one or I mean a refurbished one. Did I mention this was only 7 days ago that I bought this phone. I am super angry and i let them know it. The phone was obviously defective to begin with being as though i bought it 7 days ago. It was in a case the whole time. They proceeded to tell me I was wreckless with it. I was treated like i had no right to be upset and I don't feel like this was my fault and they should have replaced the phone. I could see if I had this phone for a long time but I didn't!

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A mad mf ex customer - 10 d 19 h ago

0

This is so true....

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Adriane Sanitate - 8 d ago

0

They accused me of damaging my phone as well when I was on the phone with them. I was in a cricket store, in front of a manager and two employees who looked at my phone. I didn't want a refurbished phone. I wanted credit for a New, different phone. She continued to put blame on me and insult me so I took her name and I'd Number. SHE SUSPENDED MY ACCOUNT!! wait, for this.. I called in and spoke to someone else who took the suspension off. We spoke about replacing the phone with other phones however none were comparable to what I originally purchased. I told her thank you for her help in turning my phone back on and I'd call back when I was ready. SHE CANCELLED MY SERVICE AND PUT IN THE COMPUTER THAT I HAD REQUESTED THIS TO BE DONE. When I realized after an hour that I had No Service.. My phone said FTM, I was graced by cricket to be able to dial customer service as I spoke to my THIRD AGENT IN ANOTHER COUNTRY..SHE INFORMED ME THAT IT WOULD COST ME $55.00 TO REACTIVATE MY PHONE NUMBER BECAUSE "I CANCELLED " MY LINE. MIND YOU, I HAVE A TOTAL OF 4 LINES WITH THESE PEOPLE!! OK, so I am LIVID!!! I talk to a Supervisor. She Can't ONVERIDE THE SYSTEM BECAUDETHE COMUTER SAYS "AT CUSTOMER REQUEST, CANCEL SERVICE".....BULLSHIT!!!!!! THE CORPORATE NUMBER IS BUSY AT ALL TIMES. IM CALLING THE BBB, although it probably won't mean anything to cricket wireless bc they make millions and I'm just a problem who they say "Cancelled my Service ".

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Morty - 9 d 12 h ago

0

I went to a cricket store in Kansas City, Missouri, on Holmes Road, I was having a problem with my phone (wasn't charging) and I went to the store to get it checked out. The lady told me that should buy another phone, for $10. I took out my money clip, which had more than $300.00, credit card, debit card, and other items that were clipped together. I was on my way to Iowa; hence, the reason I had everything on me. The lady then said that the place where the phone is, is currently locked. I told her I couldn't wait and to tell me where I can find another Cricket store. I left the store and after driving less than 5 minutes away, I realized I left everything (money, credit card, debit card, etc.) on the counter. When I went back to the store, I had asked the lady for my items. She said she didn't see anything. I told her that I know I left it there, but she kept saying that she didn't see it. They didn't say that anyone else came into the store, because it was on a Tuesday morning,when there is very little traffic (customers). At one point the lady said she would call the police on me, and I told her to do so. I eventually went to the police station for them to please investigate. I went back to the store, and asked them to just give me back my cards. I'm sure there has to be surveillance cameras that would show exactly what happened.

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Hiwot - 9 d 15 h ago

0

I purchased an unlocked iPhone 6+ from apple and got activated to cricket wireless in October 2015. I got a replacement iPhone 6+ in January from Apple. When Verizon offered unlimited data I cancelled my service with cricket, However when I got my phone number ported to Verizon I realized that any iPhone that I purchase through apple will be locked by cricket. Cricket is unwilling to unlock my phone completely and disassociate my phone number and account from wireless. This is unfair trade practice. I am helpless and will purchase a new iPhone 6+ from Verizon but will write to FCC. I have original receipts and data --I will continue to voice my dissatisfaction with cricket in social media too....of course you can contact me at (hidden)

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Anonymous - 9 d 18 h ago

1

I am.just following up on a request I made yesterday . Please advise. Daman Akram (hidden) or (hidden).

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A mad mf ex customer - 10 d 19 h ago

0

This is bye far the worst non American speaking unprofessional phone company I've ever seen....The corporate number does not work the managers are assholes mostly males and I hate my phone....They won't upgrade me and the phone I have is not even sold anymore.CRICKET AINT SHIT.

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andrew shontz - 11 d 15 h ago

1

I purchased a new phone and service on 3/08/2017, I just went back into the store today because half of my screen was completely gone, they told me I hit the screen with something very hard, I said no I did not, why would I ruin something I just paid 160. dollars for, that does not even make any sense. So I had to pay another 125. today to get the same phone again, and guess what, your company does not even carry a case, to protect my phone, you sure have the consumer by the short hairs. Don't tell me to go to a retail store and buy one, I know that much, but if you are going to sell a product, to consumers you should be selling a case, that we can protect if from getting damaged.

Andrew Shontz

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Horrible Service - 12 d 11 h ago

0

I've had the worst experience with Cricket! I bought a hotspot with the $70 UNLIMITED plan that people had recommended me to get went into the store the representative was like yeah this works etc now a couple months down the line they tell me I need to change to the 12G plan because the unlimited plan does not work with the hotspot. When I called customer service all they could tell me was how sorry they were and how the hotspot does not work with the unlimited plan so I believe instead of deceiving people they should train employees better not to just make a quick buck for the company. So what happens to my money that I paid to start off with Cricket? $100 times 100 people adds up.

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Chris carrier - 12 d 16 h ago

Cricket phone service has been the worst service I've ever had I'm ready to throw the fucking Cricket phone in the dumpster I've had every phone service imaginable and there's no one that can walk me through problems no customer service all that ends with his phone company

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Frustrated - 13 d 19 h ago

0

Terrible. Their voice mail set up does not work. I've spent an hour on hold waiting for a supervisor. No answer at customer service. One of their customer service numbers directs me to purchase T-Mobile instead (yes, really). What a joke!

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Goodbye Cricket - 14 d 11 h ago

0

TERRIBLE CUSTOMER SERVICE. I ordered a new cell phone and when I received it, It would not turn on or charge. Now I am being told that I have to send it back, wait for them to receive it and then wait an additional 7-10 days to receive a credit for their defective merchandise. In the meantime, I am supposed to order another phone, pay for another month of service, and wait to receive the phone. All why, the month of service that I have already paid for is being wasted. No thank you. John Dwyer, Tiffany Bachman, and George Cleveland this is pathetic. With other affordable options available everywhere, I think I will chose another carrier. BTW, I have now been transfered four times, hung upon once and I am waiting for the fifth time to speak to someone who is likely going to be unbelievably unhelpful.

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