Information, reviews and public commentary for US companies

 

Cricket Communications, Inc.

Rating
0.496737
Web
http://www.mycricket.com
Related
Leap Wireless
Address
5887 Copley Dr.
San Diego, CA
92111
Contact
Stewart Hutcheson
Role
President and CEO
Phone
(858) 882-6000
Fax
(858) 882-6010
Employees
750
General profile image

Dom Jones - 6 d 7 h ago

5

Well you can contact them through Email

Cricket Communications, Inc. Headquarters email complaintsandhelp@ outlook.com

Contact now

General profile image

Save me - 5 d 19 h ago

4

(minutes later i was getting emails from yahoo and my bank saying that a request for a password reset was sent to the number i didnt have access too). I called customer service and was told my pin number was not correct and that my account was cancelled so I would have to go to a store and verify my identity. I drove around for almost 45 minutes before I found a store because the locations on google maps were closed or moved. I got into the store and told the woman what happened and she tried for about 30 minutes to bypass and get into my account but because I didnt know my pin (someone gained access to my account and changed my pin and cancelled my account) the person she was on the phone ended up saying that there was nothing they can do... This was the funniest part, telling a customer who lost access to their account due to an unauthorized user that they can't do anything lulz. After she spent about 30-45 minutes to bypass my account with that person on the phone, im thinking if this person is trying to port my number to another company to use my number to receive text messages to acc

General profile image

Sharonda Lacour - 3 d 7 h ago

5

I bought my son a new phone, from day one we had problems with it. The pictures wouldn't download and he couldn't send pictures plus internet would not work, then the screen would go black and I could not turn phone off or nothing. Try to get them to replace the phone they put in a new SIM card back after pictures working went back and they put in the APN number or set that and I got the internet working but still the phone still goes black and now they're telling me that since it's been 7 Days 8 days now that I have to get a new phone and when they should have just replaced it with the new one I spent $75 on a phone that I did have a problems with and probably in the seven days been in there six of them to try to have them fix it now it's I can take the phone in today and get $13 off on another phone which I shouldn't have to pay for nothing since I just spent $75 on a new phone been with this company for 4 years and they sell me a defective phone and want me to buy another phone when they should have just replaced it in the first place<<<<<

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Christopher Sifuentes - 2 d 7 h ago

4

I helped build out the Cricket Market in Az and am ashamed of the way customer service treats their customers, My wife had Cricket service for a long time but since we bought a home up in northern Az cricket service was at 0 and i work for AT&T and had have service up there she decided to switch, the day we switched to AT&T and cancelled cricket the cricket autopay went thru, we talked to a cricket customer service rep from the AT&T store she informed us no problem we will get money back to you....well today i called customer service again since we yet to see our money and their reply was they have no way to give my money back even after they said they could, their suggestion go to my bank and file a claim and get my money back that way...are you kidding they have no problem taking the money out but they wont give back. am going to try and call cricket again but this is totally wrong and after this i wish i never did autopay and now my bank is concerned if they really did stop it will they take out again. &#(@*#(*@(*@

General profile image

Christopher Sifuentes - 2 d 7 h ago

4

I helped build out the Cricket Market in Az and am ashamed of the way customer service treats their customers, My wife had Cricket service for a long time but since we bought a home up in northern Az cricket service was at 0 and i work for AT&T and had have service up there she decided to switch, the day we switched to AT&T and cancelled cricket the cricket autopay went thru, we talked to a cricket customer service rep from the AT&T store she informed us no problem we will get money back to you....well today i called customer service again since we yet to see our money and their reply was they have no way to give my money back even after they said they could, their suggestion go to my bank and file a claim and get my money back that way...are you kidding they have no problem taking the money out but they wont give back. am going to try and call cricket again but this is totally wrong and after this i wish i never did autopay and now my bank is concerned if they really did stop it will they take out again. &#(@*#(*@(*@

General profile image

Dom Jones - 6 d 7 h ago

5

Well you can contact them through Email

Cricket Communications, Inc. Headquarters email complaintsandhelp@ outlook.com

Contact now

General profile image

Save me - 5 d 19 h ago

4

(minutes later i was getting emails from yahoo and my bank saying that a request for a password reset was sent to the number i didnt have access too). I called customer service and was told my pin number was not correct and that my account was cancelled so I would have to go to a store and verify my identity. I drove around for almost 45 minutes before I found a store because the locations on google maps were closed or moved. I got into the store and told the woman what happened and she tried for about 30 minutes to bypass and get into my account but because I didnt know my pin (someone gained access to my account and changed my pin and cancelled my account) the person she was on the phone ended up saying that there was nothing they can do... This was the funniest part, telling a customer who lost access to their account due to an unauthorized user that they can't do anything lulz. After she spent about 30-45 minutes to bypass my account with that person on the phone, im thinking if this person is trying to port my number to another company to use my number to receive text messages to acc

General profile image

Sharonda Lacour - 3 d 7 h ago

5

I bought my son a new phone, from day one we had problems with it. The pictures wouldn't download and he couldn't send pictures plus internet would not work, then the screen would go black and I could not turn phone off or nothing. Try to get them to replace the phone they put in a new SIM card back after pictures working went back and they put in the APN number or set that and I got the internet working but still the phone still goes black and now they're telling me that since it's been 7 Days 8 days now that I have to get a new phone and when they should have just replaced it with the new one I spent $75 on a phone that I did have a problems with and probably in the seven days been in there six of them to try to have them fix it now it's I can take the phone in today and get $13 off on another phone which I shouldn't have to pay for nothing since I just spent $75 on a new phone been with this company for 4 years and they sell me a defective phone and want me to buy another phone when they should have just replaced it in the first place<<<<<

General profile image

Christopher Sifuentes - 2 d 7 h ago

4

I helped build out the Cricket Market in Az and am ashamed of the way customer service treats their customers, My wife had Cricket service for a long time but since we bought a home up in northern Az cricket service was at 0 and i work for AT&T and had have service up there she decided to switch, the day we switched to AT&T and cancelled cricket the cricket autopay went thru, we talked to a cricket customer service rep from the AT&T store she informed us no problem we will get money back to you....well today i called customer service again since we yet to see our money and their reply was they have no way to give my money back even after they said they could, their suggestion go to my bank and file a claim and get my money back that way...are you kidding they have no problem taking the money out but they wont give back. am going to try and call cricket again but this is totally wrong and after this i wish i never did autopay and now my bank is concerned if they really did stop it will they take out again. &#(@*#(*@(*@

General profile image

Christopher Sifuentes - 2 d 7 h ago

4

I helped build out the Cricket Market in Az and am ashamed of the way customer service treats their customers, My wife had Cricket service for a long time but since we bought a home up in northern Az cricket service was at 0 and i work for AT&T and had have service up there she decided to switch, the day we switched to AT&T and cancelled cricket the cricket autopay went thru, we talked to a cricket customer service rep from the AT&T store she informed us no problem we will get money back to you....well today i called customer service again since we yet to see our money and their reply was they have no way to give my money back even after they said they could, their suggestion go to my bank and file a claim and get my money back that way...are you kidding they have no problem taking the money out but they wont give back. am going to try and call cricket again but this is totally wrong and after this i wish i never did autopay and now my bank is concerned if they really did stop it will they take out again. &#(@*#(*@(*@

General profile image

Dom Jones - 6 d 7 h ago

5

Well you can contact them through Email

Cricket Communications, Inc. Headquarters email complaintsandhelp@ outlook.com

Contact now

General profile image

Save me - 5 d 19 h ago

4

(minutes later i was getting emails from yahoo and my bank saying that a request for a password reset was sent to the number i didnt have access too). I called customer service and was told my pin number was not correct and that my account was cancelled so I would have to go to a store and verify my identity. I drove around for almost 45 minutes before I found a store because the locations on google maps were closed or moved. I got into the store and told the woman what happened and she tried for about 30 minutes to bypass and get into my account but because I didnt know my pin (someone gained access to my account and changed my pin and cancelled my account) the person she was on the phone ended up saying that there was nothing they can do... This was the funniest part, telling a customer who lost access to their account due to an unauthorized user that they can't do anything lulz. After she spent about 30-45 minutes to bypass my account with that person on the phone, im thinking if this person is trying to port my number to another company to use my number to receive text messages to acc

General profile image

Sharonda Lacour - 3 d 7 h ago

5

I bought my son a new phone, from day one we had problems with it. The pictures wouldn't download and he couldn't send pictures plus internet would not work, then the screen would go black and I could not turn phone off or nothing. Try to get them to replace the phone they put in a new SIM card back after pictures working went back and they put in the APN number or set that and I got the internet working but still the phone still goes black and now they're telling me that since it's been 7 Days 8 days now that I have to get a new phone and when they should have just replaced it with the new one I spent $75 on a phone that I did have a problems with and probably in the seven days been in there six of them to try to have them fix it now it's I can take the phone in today and get $13 off on another phone which I shouldn't have to pay for nothing since I just spent $75 on a new phone been with this company for 4 years and they sell me a defective phone and want me to buy another phone when they should have just replaced it in the first place<<<<<

General profile image

Christopher Sifuentes - 2 d 7 h ago

4

I helped build out the Cricket Market in Az and am ashamed of the way customer service treats their customers, My wife had Cricket service for a long time but since we bought a home up in northern Az cricket service was at 0 and i work for AT&T and had have service up there she decided to switch, the day we switched to AT&T and cancelled cricket the cricket autopay went thru, we talked to a cricket customer service rep from the AT&T store she informed us no problem we will get money back to you....well today i called customer service again since we yet to see our money and their reply was they have no way to give my money back even after they said they could, their suggestion go to my bank and file a claim and get my money back that way...are you kidding they have no problem taking the money out but they wont give back. am going to try and call cricket again but this is totally wrong and after this i wish i never did autopay and now my bank is concerned if they really did stop it will they take out again. &#(@*#(*@(*@

General profile image

Christopher Sifuentes - 2 d 7 h ago

4

I helped build out the Cricket Market in Az and am ashamed of the way customer service treats their customers, My wife had Cricket service for a long time but since we bought a home up in northern Az cricket service was at 0 and i work for AT&T and had have service up there she decided to switch, the day we switched to AT&T and cancelled cricket the cricket autopay went thru, we talked to a cricket customer service rep from the AT&T store she informed us no problem we will get money back to you....well today i called customer service again since we yet to see our money and their reply was they have no way to give my money back even after they said they could, their suggestion go to my bank and file a claim and get my money back that way...are you kidding they have no problem taking the money out but they wont give back. am going to try and call cricket again but this is totally wrong and after this i wish i never did autopay and now my bank is concerned if they really did stop it will they take out again. &#(@*#(*@(*@

General profile image

Christopher Sifuentes - 3 d ago

0

I helped build out the Cricket Market in Az and am ashamed of the way customer service treats their customers, My wife had Cricket service for a long time but since we bought a home up in northern Az cricket service was at 0 and i work for AT&T and had have service up there she decided to switch, the day we switched to AT&T and cancelled cricket the cricket autopay went thru, we talked to a cricket customer service rep from the AT&T store she informed us no problem we will get money back to you....well today i called customer service again since we yet to see our money and their reply was they have no way to give my money back even after they said they could, their suggestion go to my bank and file a claim and get my money back that way...are you kidding they have no problem taking the money out but they wont give back. am going to try and call cricket again but this is totally wrong and after this i wish i never did autopay and now my bank is concerned if they really did stop it will they take out again.

General profile image

Sharonda Lacour - 4 d 3 h ago

0

I bought my son a new phone, from day one we had problems with it. The pictures wouldn't download and he couldn't send pictures plus internet would not work, then the screen would go black and I could not turn phone off or nothing. Try to get them to replace the phone they put in a new SIM card back after pictures working went back and they put in the APN number or set that and I got the internet working but still the phone still goes black and now they're telling me that since it's been 7 Days 8 days now that I have to get a new phone and when they should have just replaced it with the new one I spent $75 on a phone that I did have a problems with and probably in the seven days been in there six of them to try to have them fix it now it's I can take the phone in today and get $13 off on another phone which I shouldn't have to pay for nothing since I just spent $75 on a new phone been with this company for 4 years and they sell me a defective phone and want me to buy another phone when they should have just replaced it in the first place

General profile image

calibaby3416 - 3 d 10 h ago

1

I totally agree with you. I had my own nightmarish experience with them. If it's the staff inside the box store NOT doing what I asked FOR...or their customer service not agreeing upon what I qualify for....one day I qualify for an upgrade even with my insurance so no cost to me, a few days later...no qualify, no up grade even with insurance...will not pay for phone....I have to buy a new phone...in full!!! Why then I ask you do they consistently send me messages to upgrade and why am I paying for insurance every month if it's useless???

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Beth Larck - 3 d 15 h ago

0

Cricket has to have the worst customer service EVER! My daughter is legally blind and we pulled her SIM card from her phone and put in her tablet so she could use it during the day when no one was at home to make calls on FB and send texts. Cricket turned her service off without notice. Said they sent her a text because she was tethering her device without paying for hotspot. (Admitted they sent text AFTER they turned her off.) Turned her off 1 DAY after she paid new bill and won't turn her back on or refund her for the month of service.

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calibaby3416 - 3 d 10 h ago

2

GEEZE I can't BELIEVE they did THAT!!! Especially considering they're part of AT&T. These cell phone carriers need to realize that they are NOT only in the business of acquiring new customers but NEED to KEEP THEIR existing customers satisfied.

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GotHackedAndCricketDidNothing - 5 d 20 h ago

0

This morning my I received a text message saying my pin was changed, a few minutes later my service was cancelled (minutes later i was getting emails from yahoo and my bank saying that a request for a password reset was sent to the number i didnt have access too). I called customer service and was told my pin number was not correct and that my account was cancelled so I would have to go to a store and verify my identity. I drove around for almost 45 minutes before I found a store because the locations on google maps were closed or moved. I got into the store and told the woman what happened and she tried for about 30 minutes to bypass and get into my account but because I didnt know my pin (someone gained access to my account and changed my pin and cancelled my account) the person she was on the phone ended up saying that there was nothing they can do... This was the funniest part, telling a customer who lost access to their account due to an unauthorized user that they can't do anything lulz. After she spent about 30-45 minutes to bypass my account with that person on the phone, im thinking if this person is trying to port my number to another company to use my number to receive text messages to access my accounts. After she tells me there's nothing they can do, i ask to speak to their manager and I get connected to this new woman and she ends up submitting a request to have my account looked which is fine and dandy, but then the stupid idiot asks me for a phone number so that they can contact me when the issue is resolved. I reply by telling the woman, again for the 100th time, that my account was hacked and I don't a phone number anymore and can you guys give me a temporary number until this issue gets resolved? She replies like most idiots saying this is not possible, and this is where I start to get angry. 4 hours have gone by while I've been trying to get access into my account and all I wanted was a complimentary temporary number and your dumbass managers are too idiotic to think for themselves and see that I'm goin through a situation that isn't normal AND is not my fault. They end charing me 30 dollars for the 2gb plan so that I can have a number they can reach when they (if) resolve the issue. So here I am, 4 hours later with a new number because my account was compromised and no one I spoke to could resolve the issue.

This behavior from Cricket Wireless was unnacceptable, I'm okay with the request taking a few days but the fact that you guys were not accommodating to my problem was unbelievable. A customer comes and tells you he lost access to his account and all you do is tell him there's nothing he can do and just submit a request to have my account looked it. I feel like the people I spoke to did not understand the severity of the situation which made it more frustrating.

Once this is all over and I get (if) my number back, I will be switching to a company that actually has a software and security team that understand basic website create and security because there are no fucking protection measures for our accounts.

I told the woman at the store what happened and she said that's what you can expect with a pay as you go company like Cricket Wireless, and I told her that was not a valid answer because securing people's data and protecting their accounts should be a high priority for a company.

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Alex - 6 d ago

0

I've been with cricket off and on for 11 years and Haven had a problem until a year and a half ago. Since December of 2016 I'm on my 9th cricket phone and $700 in phones. I just bought the blade x max 2 in February and 2 weeks after I got it I had to take it in for a factory reset. On Saturday August 11th the phone completely stopped working after the 5th factory reset. I went to get a phone I was told would be $150 but when it was rang up they wanted $230. Customer service wants to keep sending me refurbished phones but after the last year nd a half of crappy phones you should give me a credit for a brand new phone and free service.

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Cricket customer service failed yet again - 6 d 20 h ago

0

2nd time I've been ripped off by cricket. I'm a returning customer, "dumb mistake"! So my service was disconnected Aug 6 made a payment of 55$ to restore line, employee at 800 number assuming she helped me did not, I wanted to disconnect a line, and restore service only to have my service disconnected Aug 12 with a full payment of 61$ for one line. Mario insisted he could not help me without full payment! Where is customer service when u need them? Why do I have to spend so much money for no service! Please help

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Anonymous - 11 d ago

I need access to old cricket account/ number and or swap back.. need assistance ASAP. Legal aid might take effect/ and BBB involvement.

(hidden)

Old number

New

(hidden)

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Scott - 11 d 3 h ago

0

My credit card was used by in (supposedly) Florida by an organization called car registration.org. Had to have card reissued and all the rest that entails. I forgot to notify Cricket. They say they sent me a text. NOT EVERYONE TEXTS! So, initially, my phone was worthless.

So, I call Cricket and I get what I affectionately call the FUCKING PHILLIPIINES. You make your money here -- Hire HERE! I'm fed up with jobs going overseas while CEOs still make millions of dollars like AT&T's CEO (who ONLY makes $29.4 MILLION a year). I'd for once like to be able to understand the person on the other end of the phone witout having to clarify what they are trying to convey.

Perhaps, in this wireless age, you could actually send a VOICE MESSAGE telling the subscriber with the credit card payment? , WHAT A FUCKING NOVEL IDEA -- VOICE. I was programming in High School in the 70s, became an IT professional, and I'm getting to the point that I would invite an inventor of one to set off a pulse weapon to wipe electronics out. THEY ARE DESTROYING OUR CULTURE.

And of course the number listed for your president and CEO of Cricket is is never not busy. Beyond reach but not reproach.

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Beth fennell - 12 d 17 h ago

0

Emergency cricket stole my money

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Anonymous - 12 d 19 h ago

0

the grade is F

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Anonymous - 17 d 19 h ago

Just left office in Blythe CA.was sold a lg entire 2 and they said they cannot activate because someone set up Google account on phone.an off duty employee then came in and left with that phone after he was given the number assigned to me outside the area code we are in.they then hard pressed me to the. Actually felt the lesser Alcatel phone with a cheap protective cover.when I left and reviewed receipt it read 51 dollars .I spent 81.I returned And they gave me the 81 dollars.i returned and sId I need a receipt that matches goods I bought they refused and offered me 20 percent refund.I want thT 30 dollars or all my money back.I will go to every Agen y stDting with the st.bkarx of accountantcy, want corporate to step in and do something now or it will get ugly. Legally.Being a AC manager of a semicolon doctor manufacturer I know what buttons to push.looming forward to hearing corporates solution soon.

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Andi - 20 d 45 m ago

1

This company is ridiculous! I had a cricket

software update alert and did it... Biggest mistake of my life! Update lost everything, every picture, business info, deleted even the factory settings so camera, sound settings, and most apps were destroyed...outsourced customer svc reading scripts cant help, ignorant store employees just pretending to try and fix meanwhile just reading your messages and THEN TELLING ME TO TAKE IT TO BEST BUY which is appalling because that company she says can have geek squad try to fix... Fyi, they cant bc its faulty cricket software...whoever runs this company should be embarrassed since they can't do their job and run a company correctly they send us to another... I wont ever purchase another thing from Cricket

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AngryMom59 - 17 d 19 h ago

0

Same thing just happened to me and i had to buy a new phone. Pretty easy way for Cricket to make money, isnt it? I will be contacting the CEO, if he's a real person, and requesting reimbursement. Unconscionable.

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Crystal - 18 d 4 s ago

2

I had a account with cricket I called to have them remove a cancellation on my account the failed to do that and my service was canceled now I'm having problems to reactivate my account I'm not a very happy customer...

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