Information, reviews and public commentary for US companies

 

Cricket Communications, Inc.

Rating
0.567381
Web
http://www.mycricket.com
Related
Leap Wireless
Address
5887 Copley Dr.
San Diego, CA
92111
Contact
Stewart Hutcheson
Role
President and CEO
Phone
(858) 882-6000
Fax
(858) 882-6010
Employees
750
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Popluar - 9 d ago

4

Cricket Headquarters +1_786_259'0475

Cricket Headquarters +1_786_259'0475

Cricket Headquarters +1_786_259'0475

Cricket Headquarters +1_786_259'0475

Cricket Headquarters +1_786_259'0475

Cricket Headquarters +1_786_259'0475

Cricket Headquarters +1_786_259'0475

Cricket is a fraudulent company because in its customer service it has no alternative for people who pay for the service and do not receive it. to all future clients of this company, when they go to a store, they pay first for airing and activation and at the moment of receiving the service for some reason it is not possible to leave with an activated cell phone, they do not return the money and commit fraud. They take over your money and do not give you the service because their policy does not allow it. If someone has happened to you, let them know to stop this illegal and fraudule

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Paula jones - 8 d 4 h ago

4

een with crricket for. Over 2 years.... The sales tep was great but when i paid my bill i noticed we had insurance on the phones and we didn't order that so we went back to the store today 10/13 to have it removed and the woman working at 11:30 am was so rude... She tried talking me out of taking it off when i explained the insurance is 7 per month per phone and the deductable is 40 when we only paid 59 for the p phones it wasnt worth it... She got snotty and said just because you paid 59 for the phones to start your account doesnt mean thats what you would pay to replace it and if you are going to speak to me like that i can just ask you to leave. i said we didn't just activate out account and i just want you to take the ahit off my account i did,,

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Dana white - 2 d ago

2

Cricket Wireless is a Fradulent company

Reply m mm

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Dana white - 2 d ago

2

Cricket Wireless is a Fradulent company

Reply m mm

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Danny - 1 d 4 h ago

5

I paid my bill yesterday, and reset my password as I do every so often. I woke up to text messages stating my account was locked "For security reasons". I called the customer care number trying to find out what was causing this issue. First person I spoke to could barely understand the English language. It was obvious she was trying to read from an on screen script, and very poorly I must add. After several minutes I was finally able to explain why I called. She said I had to give her my pin. I informed her that I have NEVER had a pin pin, and NEVER would for "Security" reasons. This threw her off script, and for 5 minutes she just kept rambling about needing a pin nu mber to do her job. I grew tired of this and requested a supervisor. He came on, and his English was not much better. I had to re explain my situation. I told him that the issue was nothing more than a server glitch, to which he agreed stating it happens all the time. He then asked for my pin. I stated yet again that I do not now or ever will use a pin on this account. His response at this time was a simple.... "No pin? Not going to help" and just hung up. It should be noted... I have had this account for over 12 years, 4 phones, and 51 monthly payments without any issues. I have over 45 years experience in and around the computer industry. I have only called customer care once before in the history of my account. That was when AT&T took over Cricket and I was having a minor connectivity issue as I have 3 competing cell towers near me. But, this has been the only time I have been treated RUDELY when dealing with cricket. My suggestion is simple. Keep the call centers in the same country that the consumers are from. This will eliminate any language barriers.

R

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BruceP - 1 d 5 h ago

1

I paid my bill yesterday, and reset my password as I do every so often. I woke up to text messages stating my account was locked "For security reasons". I called the customer care number trying to find out what was causing this issue. First person I spoke to could barely understand the English language. It was obvious she was trying to read from an on screen script, and very poorly I must add. After several minutes I was finally able to explain why I called. She said I had to give her my pin. I informed her that I have NEVER had a pin pin, and NEVER would for "Security" reasons. This threw her off script, and for 5 minutes she just kept rambling about needing a pin nu mber to do her job. I grew tired of this and requested a supervisor. He came on, and his English was not much better. I had to re explain my situation. I told him that the issue was nothing more than a server glitch, to which he agreed stating it happens all the time. He then asked for my pin. I stated yet again that I do not now or ever will use a pin on this account. His response at this time was a simple.... "No pin? Not going to help" and just hung up. It should be noted... I have had this account for over 12 years, 4 phones, and 51 monthly payments without any issues. I have over 45 years experience in and around the computer industry. I have only called customer care once before in the history of my account. That was when AT&T took over Cricket and I was having a minor connectivity issue as I have 3 competing cell towers near me. But, this has been the only time I have been treated RUDELY when dealing with cricket. My suggestion is simple. Keep the call centers in the same country that the consumers are from. This will eliminate any language barriers.

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No - 2 d 45 s ago

0

Cricket Wireless is a Fradulent company

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Faith Kamm - 8 d 5 h ago

1

I was in the cricket store last sat ar 1757 Commerce Dr North Mankato, MN 56003 and purchased 3 phones we have been with crricket for. Over 2 years.... The sales tep was great but when i paid my bill i noticed we had insurance on the phones and we didn't order that so we went back to the store today 10/13 to have it removed and the woman working at 11:30 am was so rude... She tried talking me out of taking it off when i explained the insurance is 7 per month per phone and the deductable is 40 when we only paid 59 for the p phones it wasnt worth it... She got snotty and said just because you paid 59 for the phones to start your account doesnt mean thats what you would pay to replace it and if you are going to speak to me like that i can just ask you to leave. i said we didn't just activate out account and i just want you to take the ahit off my account i didnt order it to begin with. She then kicked me out of the psrore and refused to help me.... Talk about poor customer service!

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Popluar - 9 d ago

4

Cricket Headquarters +1_786_259'0475

Cricket Headquarters +1_786_259'0475

Cricket Headquarters +1_786_259'0475

Cricket Headquarters +1_786_259'0475

Cricket Headquarters +1_786_259'0475

Cricket Headquarters +1_786_259'0475

Cricket Headquarters +1_786_259'0475

Cricket is a fraudulent company because in its customer service it has no alternative for people who pay for the service and do not receive it. to all future clients of this company, when they go to a store, they pay first for airing and activation and at the moment of receiving the service for some reason it is not possible to leave with an activated cell phone, they do not return the money and commit fraud. They take over your money and do not give you the service because their policy does not allow it. If someone has happened to you, let them know to stop this illegal and fraudule

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PARKY - 27 d 12 h ago

4

Cricket Communications, Inc. headquarter complaintandhelp001 @gmail.com

Cricket Communications, Inc. headquarter complaintandhelp001 @gmail.com

Cricket Communications, Inc. headquarter complaintandhelp001 @gmail.com

Cricket Communications, Inc. headquarter complaintandhelp001 @gmail.com

Cricket Communications, Inc. headquarter complaintandhelp001 @gmail.com EMAIL THEM

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Gina jones - 26 d 51 m ago

I am having a problem with getting help a replacement for a deffected phone please give me acall at (hidden) gina jones

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Luhan - 25 d 51 m ago

2

Cricket is a fraudulent company because in its customer service it has no alternative for people who pay for the service and do not receive it. to all future clients of this company, when they go to a store, they pay first for airing and activation and at the moment of receiving the service for some reason it is not possible to leave with an activated cell phone, they do not return the money and commit fraud. They take over your money and do not give you the service because their policy does not allow it. If someone has happened to you, let them know to stop this illegal and fraudulent practice, which will take over money for an unfulfilled service. CRICKET IS A FRAUD

R

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sunny - 22 d 4 h ago

3

Cricket is a horrible company and has the worst customer service I have ever ran across if you plan on porting DON'T they will take advantage of you and won't help at all

Reply

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Anonymous - 13 d 4 h ago

0

I agree

The customer service is a F..currently looking for somewhere I can speak to someone that is trained and can handle the problem in a timely manager..no number for corporate and the 2 managers I spoke to John and Miguel were not at all helpful..I've wasted a hour of my dat..and they were Not helpful Highly disatissfied!!!! I AM PAYING FOR SERVICE AND NOT ABLE TO MAKE CALLS ...CALLED 611 TEN TIMES AND GALF THE TIME CALL WASN'T GOING THROUGH..I HAD A PERSONAL EMERFENCY AND COULDN'T MAKE OUTBOUND CALL!!

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Fredrick - 19 d 14 h ago

4

Cricket has the WORST customer service. No way to speak to someone who in the US. Can't understand what you explain. Gives you wrong information. NO WAY to contact anyone in corporate but here. Bet I can't even get a reply!

R

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Jack - 19 d ago

2

NO customer service at all!! Only number goes to Central or South America where they don't understand English and can't help you. No supervisor to talk to ir they hang you on you!! Called 8 times already to get no answer and to be told my order is not showing up now! A big JOKE!!

R

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fredrick - 13 d 24 h ago

3

Cricket Wireless does not explain Bridge Pay. After making an initial payment of $15 on a $40 full month cycle, I made another $15 on the 7th day and they still suspended services. Then, they wanted $25 to re-activate. The re-activation should have only been an additional $5 for a single line and they wanted $10 ... an additional $25. So, they took a partial payment of $15 on the 7th day (owed $30) and still suspended service. I paid $30 in 7 days for a $40 monthly account, and only got 7 days of service, and refused to give me back the $15. They stole this money and their managers said to contact my bank to reverse the charges, and my bank cannot. Fraudulent practices..

R

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derek - 12 d 13 h ago

3

cricket customer service is a joke. I called them do to a problem I was having and they didn't know what they was doing. then the manger gets on the phone to try and help me but instead he hung up on me.

m

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fredrick - 10 d 11 h ago

3

On September 29th I walked into Cricket to upgrade my phone as a current cricket customer. The female manager at the store convinced me to buy a screen protector- which I did. I PAID for the product. I waited for what seemed like more than 15 minutes for her to put the screen protector on (she went to the back room and kept getting multiple boxes). Ultimately, she informed me that none of the boxes had screen protectors in them and alluded to a bad batch or maybe they had been stolen. She said that she would order some more and that they would be in in 3 days in which she would give me a call. She gave me her business card and took my information down.

Fast forward to a week later and she still had not given me a call. I did not want to leave my phone unprotected, and figured that the screen protectors had not come in so I purchased one on my own and went to the Cricket store. It had now been a week. The sales person there acknowledged understanding that I had not received the product. He said he could give me one. At this point- I didn't need one I already purchased one elsewhere since Cricket failed to communicate with me. I called Cricket Customer Service who then proceeded to tell me to go back into the store. The Customer Service representative explained to the sales person that the policy of "no accessory returns" didn't apply to me situation since I NEVER RECEIVED THE PRODUCT and that I should be issued a return. Customer Service then did a three way call with a new manager (apparently the female manager had been terminated) by the name of Jose. I explained the situation as did Customer Service. I also explained that I was still within the 7 day window of returning my phone, so I was considering just returning my phone and leaving Cricket's Service- hence Cricket would be out $250 instead of the ZERO DOLLARS they would be out if they refunded me for the PRODUCT I NEVER RECEIVED. The screen protector was only $20 not a difficult decision for competent employees. Jose acknowledged that I never received the product but that he had to work through logistics of getting the money back. The sales associate said the same thing. I gave them time to solve the problem, and Jose (manager) called me around 1PM saying he was working on it. Later the sales associate called me to say he was working on "how" to get me my money back as well and that Jose (manager) would call me on Monday afternoon. It sounded like things were coming together.

Monday afternoon comes around and I did not receive a call. So I call on Tuesday and was told the manager was not in but the Sales Associate (same one I talked to previously) would tell him I called. He expressed clear surprise that the manager had not talked to me. Tuesday came and went and I did not receive a call. So I call on Wednesday- the associate (a new one) said the manager was not in but that he would tell him I called. I had to say "you didn't get my name"- as he had no idea who I was. Clearly poor customer service- I was not going to get a call back if my name wasn't taken. The day went on and I still had no received a call, so I called again. This time- a different manager- Gustavo I believe. He informed me that he would not be issuing me a refund for the PRODUCT I NEVER RECEIVED and there was nothing else he could do. He also mentioned that the previous manager (the female I originally dealt with) had been terminated for this very reason and said "she was doing a lot of shady stuff". He said "I don't even know where she got that barcode from". So now I'm being told that her transaction with me is one of the reasons she was fired but the store won't make it right? They admitted fault but won't refund $20 for product they never gave me? Ultimately the sales associate and manager said there was nothing they could do but admitted to it being a shitty situation.

Bottom line- Cricket is responsible for employing unethical employees. That's not my fault that they chose to hire a MANAGER that engaged in unethical behavior. Cricket is incompetent when it comes to logical customer service and effective communication. Cricket supports a value of misleading their customers (made me think they would refund me so they could "buy time" to get me outside of the window to return my phone). Cricket is the WORST service provider I have ever done business with- not because of the price, product selection, or service area- but purely from a standpoint of employing people who don't know how to interpret policy, use their head, or communicate.

R

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Ronie - 9 d ago

4

I'm a long time customer and I want to give a shout out to your sales associate at the Cricket store on 700 East and 2100 South in Salt Lake City Utah...

Rodrigo

Has made my Cricket experience THE BEST EVER!!!!

I have so much confidence when I have phone programing or troubleshooting issues that he will take the time to make sure I Am 100% satisfied...

It's employees like Rodrigo that make happy customers like me...

R

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Chad Kjar - 9 d 5 h ago

5

I'm a long time customer and I want to give a shout out to your sales associate at the Cricket store on 700 East and 2100 South in Salt Lake City Utah...

Rodrigo

Has made my Cricket experience THE BEST EVER!!!!

I have so much confidence when I have phone programing or troubleshooting issues that he will take the time to make sure I Am 100% satisfied...

It's employees like Rodrigo that make happy customers like me...

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Kristin - 11 d ago

0

On September 29th I walked into Cricket to upgrade my phone as a current cricket customer. The female manager at the store convinced me to buy a screen protector- which I did. I PAID for the product. I waited for what seemed like more than 15 minutes for her to put the screen protector on (she went to the back room and kept getting multiple boxes). Ultimately, she informed me that none of the boxes had screen protectors in them and alluded to a bad batch or maybe they had been stolen. She said that she would order some more and that they would be in in 3 days in which she would give me a call. She gave me her business card and took my information down.

Fast forward to a week later and she still had not given me a call. I did not want to leave my phone unprotected, and figured that the screen protectors had not come in so I purchased one on my own and went to the Cricket store. It had now been a week. The sales person there acknowledged understanding that I had not received the product. He said he could give me one. At this point- I didn't need one I already purchased one elsewhere since Cricket failed to communicate with me. I called Cricket Customer Service who then proceeded to tell me to go back into the store. The Customer Service representative explained to the sales person that the policy of "no accessory returns" didn't apply to me situation since I NEVER RECEIVED THE PRODUCT and that I should be issued a return. Customer Service then did a three way call with a new manager (apparently the female manager had been terminated) by the name of Jose. I explained the situation as did Customer Service. I also explained that I was still within the 7 day window of returning my phone, so I was considering just returning my phone and leaving Cricket's Service- hence Cricket would be out $250 instead of the ZERO DOLLARS they would be out if they refunded me for the PRODUCT I NEVER RECEIVED. The screen protector was only $20 not a difficult decision for competent employees. Jose acknowledged that I never received the product but that he had to work through logistics of getting the money back. The sales associate said the same thing. I gave them time to solve the problem, and Jose (manager) called me around 1PM saying he was working on it. Later the sales associate called me to say he was working on "how" to get me my money back as well and that Jose (manager) would call me on Monday afternoon. It sounded like things were coming together.

Monday afternoon comes around and I did not receive a call. So I call on Tuesday and was told the manager was not in but the Sales Associate (same one I talked to previously) would tell him I called. He expressed clear surprise that the manager had not talked to me. Tuesday came and went and I did not receive a call. So I call on Wednesday- the associate (a new one) said the manager was not in but that he would tell him I called. I had to say "you didn't get my name"- as he had no idea who I was. Clearly poor customer service- I was not going to get a call back if my name wasn't taken. The day went on and I still had no received a call, so I called again. This time- a different manager- Gustavo I believe. He informed me that he would not be issuing me a refund for the PRODUCT I NEVER RECEIVED and there was nothing else he could do. He also mentioned that the previous manager (the female I originally dealt with) had been terminated for this very reason and said "she was doing a lot of shady stuff". He said "I don't even know where she got that barcode from". So now I'm being told that her transaction with me is one of the reasons she was fired but the store won't make it right? They admitted fault but won't refund $20 for product they never gave me? Ultimately the sales associate and manager said there was nothing they could do but admitted to it being a shitty situation.

Bottom line- Cricket is responsible for employing unethical employees. That's not my fault that they chose to hire a MANAGER that engaged in unethical behavior. Cricket is incompetent when it comes to logical customer service and effective communication. Cricket supports a value of misleading their customers (made me think they would refund me so they could "buy time" to get me outside of the window to return my phone). Cricket is the WORST service provider I have ever done business with- not because of the price, product selection, or service area- but purely from a standpoint of employing people who don't know how to interpret policy, use their head, or communicate.

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teila peyton - 12 d 18 h ago

0

cricket customer service is a joke. I called them do to a problem I was having and they didn't know what they was doing. then the manger gets on the phone to try and help me but instead he hung up on me.

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Susan Gouin - 13 d ago

0

Cricket Wireless does not explain Bridge Pay. After making an initial payment of $15 on a $40 full month cycle, I made another $15 on the 7th day and they still suspended services. Then, they wanted $25 to re-activate. The re-activation should have only been an additional $5 for a single line and they wanted $10 ... an additional $25. So, they took a partial payment of $15 on the 7th day (owed $30) and still suspended service. I paid $30 in 7 days for a $40 monthly account, and only got 7 days of service, and refused to give me back the $15. They stole this money and their managers said to contact my bank to reverse the charges, and my bank cannot. Fraudulent practices..

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Anonymous - 13 d 4 h ago

0

The customer service is a F..currently looking for somewhere I can speak to someone that is trained and can handle the problem in a timely manager..no number for corporate and the 2 managers I spoke to John and Miguel were not at all helpful..I've wasted a hour of my dat..and they were Not helpful Highly disatissfied!!!! I AM PAYING FOR SERVICE AND NOT ABLE TO MAKE CALLS ...CALLED 611 TEN TIMES AND GALF THE TIME CALL WASN'T GOING THROUGH..I HAD A PERSONAL EMERFENCY AND COULDN'T MAKE OUTBOUND CALL!!

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