Information, reviews and public commentary for US companies

 

Cricket Communications, Inc.

Rating
0.448276
Web
http://www.mycricket.com
Related
Leap Wireless
Address
5887 Copley Dr.
San Diego, CA
92111
Contact
Stewart Hutcheson
Role
President and CEO
Phone
(858) 882-6000
Fax
(858) 882-6010
Employees
750
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Anonymous - 1 d 19 h ago

0

Please contact me at (hidden)

Today I called cricket wireless operator located at 14331 Warwick Blvd, Newport News, VA\(hidden) about a situation of someone using my phone number. I was a little irritated about someone hacking my phone number so I called to see what I can do to prevent this from happening again. I talked to someone name I guess his name is Timmy or Jimmy. I tried to explained the reason I called and he was rude an overtalk me and told me that the situation didn't happen. I am pass irrate now cause he would not let me explain and he hung the phone up in my face. I called again and asked to speak with his general manager he tell me to go on the website. I stated do I need to come up there he said are you threatening me. I asked again for his name and He told me to go on the Corporate website to get his name after I asked him for a clear understanding. Really, I just wanted to get help with my account and had to deal with this. For him to be a manager he is rude and nasty. If this is the type of managers cricket wireless is hiring they will lose a lot of customers. What happened to problem solving and people skills this Jimmy or Timmy needs an awakening that his job is to help customers and not hang up on them. P. S. I have an question if he is the manager and is handling situations like what is he teaching his junior employee?......

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Anonymous - 1 d 19 h ago

0

Today I called cricket wireless operator located at 14331 Warwick Blvd, Newport News, VA\(hidden) about a situation of someone using my phone number. I was a little irritated about someone hacking my phone number so I called to see what I can do to prevent this from happening again. I talked to someone name I guess his name is Timmy or Jimmy. I tried to explained the reason I called and he was rude an overtalk me and told me that the situation didn't happen. I am pass irrate now cause he would not let me explain and he hung the phone up in my face. I called again and asked to speak with his general manager he tell me to go on the website. I stated do I need to come up there he said are you threatening me. I asked again for his name and He told me to go on the Corporate website to get his name after I asked him for a clear understanding. Really, I just wanted to get help with my account and had to deal with this. For him to be a manager he is rude and nasty. If this is the type of managers cricket wireless is hiring they will lose a lot of customers. What happened to problem solving and people skills this Jimmy or Timmy needs an awakening that his job is to help customers and not hang up on them. P. S. I have an question if he is the manager and is handling situations like what is he teaching his junior employee?......

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Anonymous - 5 d 7 s ago

0

Cricket Wireless treats their customers like shit. I hate them. I will never use their services ever again. I will never refer anyone to get a service plan with them.

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Anonymous - 5 d ago

0

Cricket Wireless are scammers. Do not get this service plan.

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nursemom90 - 5 d ago

You wouldn't want me to give Wouldn't waa re wouldn't want me to give a review on your company! Trust me! as the customer below me wrote about your crappy service well I say ditto and plus that! You didn't even contact me about my last review other than saying you would not publish it. Your service is unacceptable utterly ridiculous and bogus! You have done nothing but screw up everything from the day I purchased this phone and I cannot believe you're still in business I see you have a half a star rating I wouldn't give you one star if that were the option unfortunately I have to give you one star in order to submit this to you. I will be writing corporate to Stewart Hutcheson! And mailing it also because I'm sure you won't publish this either! You messed up in getting me my phone telling me it was on the way when the UPS never even received the Ticket that they had an item coming to receive and then give a tracking number for the customer to track. Another lie. You also told me I had to be home to sign for the phone that I received it. The UPS man threw My phone on my front step turned around and walked back to his truck and left. You have screwed up my billing because you Neglected to do your job again and include the headphones that were to come with my phone. What idiot would pack a box that supposed to have two lousy items in it and mail it?! Furthermore you wanted me to send my phone back and re-purchase another one for over $200 again out of my account and be without a phone in order to get or hope to get the earphones would be included in my package and have it packaged correctly the next time the phone came. I am an on-call nurse I cannot be without a phone for 3 to 5 days! I have three kids now to not have a phone that would be really smart wouldn't?! And then it would be over five business days in order for me to get my credit for the First phone! Hell no!! I am a new customer as of January 16 when I bought the phone you have done nothing but screw everything up when I transfer the numbers to my phone from my contacts I ended up with multiple contacts for each person you were of no help so I called Apple who eraced over half of those contacts making it so I had to re-enter them. As far as I'm concerned you are all a bunch of idiots! I had to wait on hold for over an hour and a half to either get the damn headphones sent to me which would be the most common sense and easiest thing to do or give me a credit because I sure the hell wasn't going to send my phone back! And risk that someone would do their job correctly this time. It takes real brains to do that job! And then you've screwed up my billing I had dropped calls to A new possible employee and tried to call back four times The phone said it was ringing however it never did! I asked for help on February 17 and was given a ticket number told that I would be called back on the 17th I just called back again today 2/18I never received a call from technical support. And now you're asking me to do a survey?! No again! Not worth my trouble because you wouldn't file the truth online for unsuspecting customers. I just called back and they told me it would take 3 to 5 days for someone to call me back from technical support now what the hell kind of business is that no other company does that there is always Someone in technical support to help you and I'm sure not going to stand in line at one of your crappy stores waiting for help! Not to mention the gas to drive there and waste my time! For your ratings of 1/2 star I cannot even believe you are in business anymore and I wouldn't give you any stars!! I will be writing corporate to Mr. Hutcheson and then I will mail that letter also to see if I get any kind of response which Hummm let me see and guess no one will contact me back! Pathetic imbeciles! Should've gone with AT&T it was dumb of me not to check your reviews first! I will be changing my service as soon as I can! I have a large family and group of friends, I am a nurse I treat up to 60 patients per month which I will be sharing this information with not to mention A website that serves the population of over 75,000 people that subscribe to next-door.com regarding your service. That does not bode well for you! You suck!

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Samantha - 6 d 22 h ago

0

Cricket sucks ass... I just get my phone a month ago... Now im told someone stole my info and closed my account after i just payed my monthly bill. Someone claimed i was dead and 2 hors later i call obviously not dead... This is how cricket gets their monet they close accounts and say oh well pay for reactivation AND a new month???. Yall just stole 40 dollars from me and wont make it right. Yall need to be sued

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M Pierce - 7 d 23 h ago

I don't so much have a problem with the service as I do with the sales policies with current customers. It is one thing to charge an activation fee for a new phone or a CDMA phone whereby the sales agent actually has to do something on the computer to change phones, but when a current Cricket user comes in and wants to buy a new phone it is just bad business to force the customer to have a new SIM and charge an extra 25.00 for activation what ever happened to customer loyalty it obviously flew out the window with Cricket and even AT&T for that matter because AT&T is the parent company. why should I pay 50 extra dollars or even 10 to go in and buy a new phone off your counter in which I can remove my SIM and SD cards and just put them in the other phone this is the purpose of GSM. Not only that If I have been a customer of Cricket for over a year and you charge me more money to buy another phone based on the same principals as a person who has never had a phone it is a bad business move it encourages me to look for a better business elsewhere it it just might result in that very thing.

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Charlene Paisley - 7 d ago

1

I have discovered that Cricket has been taking payments out of checking (auto pay) for a phone number that was disconnected. I changed the phone number on September 3, 2017. Not only billing for that phone number, but of course the new phone number that was active. When I called Cricket they acknowledged their mistake. They said they could not credit my account. I would have to can and submit a dispute with bank. Bank did so and refunded the money, temporarily to my account. Now Cricket is claiming they will not pay September's or October's debit card because they are past 60 days. I have tried to communicate with a supervisor, only for him to say he couldn't get into my account without the pin. They have taken money out of my account, due to one of their employee's mistakes and are refusing to pay back!!!

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ROBIN - 8 d 2 h ago

1

I CALLED CRICKET WIRELESS TODAY TO GET A MAILING ADDRESS TO SEND A PAYMENT INTO CRICKET WIRELESS AND WAS INFORMED THEY DO NOT TAKE MAIL PAYMENTS. I ASKED FOR A SUPERVISOR, SPOKE TO CHRIS AND HE CONFIRMED THIS. SAID YOU HAVE TO GO TO A STORE. THE CLOSES STORE TO ME IS 47 MILES ONE WAY AWAY. I ASKED FOR CORP ADDRESS AND HE GAVE IT TO ME AND THEN INFORMED ME THEY DO NOT HAVE THE PHONE NUMBER FOR IT...I AM A RETIRED VERIZON SUPERVISOR AND I HAVE NEVER HEARD OF THIS. MY SON WANTED CRICKET AS VERIZON DOES NOT SERVE THIS AREA. I AM VERY UPSET I AM GOING TO HAVE TO WASTE GAS TO MAKE A 60 MILE ROUND TRIP TO MAKE THIS PAYMENT. MY SUV DOES NOT RUN ON WATER AND I DO NOT GIVE MY CC NUMBER OVER THE PHONE.

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rebekah - 8 d 14 h ago

1

Rebekah I received a replacement device today and instead of getting HTC desire 510 I got a 626 and cannot use it because it didn't come with SD CARD and the one I was using doesn't work in the replacement! I have been with cricket since day one and I've been through five phones!! Warranty department needs lot's of work!!

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Heleane Deodato - 29 d 19 h ago

0

. After many phone calls. I am having a very difficult time returning a phone that was ordered, because I was told the first order did not go through. I have made many phone calls. I do not have a printer . They promised me they would mail me a label. Last call 1-18-18. Still no label. I feel I am getting the run around. Now I am stuck with a phone I can't sell, because it is not unlocked from Cricket.

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Christine Cheuvront - 22 d 14 h ago

0

I also have a complaint about an online order which didn't go through on yr end *error message read wrong address for debit card 3 times I enter what I first of all entered because it was the correct information. All three times cricket took the money from my debit card. I called customer service said it takes 5 to 7 business days for them to send the 3 payments back. This left a balance on my card of 8$. I don't get paid for 2 weeks. !!!!!!! I want to speak to someone in corporate Your supervisor in customer service would not provide me any assistance in obtaining the letter my card holder requested so they may release my funds back to me ASAP. Nor any contact information concerning someone higher up than him. I hope your company is far more professional than my experience trying to switch over to your company

Plz contact me ASAP to resolve your faulty issue @

(hidden)

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sandra hazelwood - 9 d ago

0

I have been trying for over a week to do an add a line, also to just start an account but three bank cards and two computers later I am given " wrong address for my bank card, another is my card was declined, try another card, and blah blah blah, so frustrated and I think instead of adding my brother ( 2nd line) ill let him stay with who he is with and next month we will both switch over to boost or some other . Coverage may be great with cricket ( according to map) but to keep their site up when it is not working and always being told I need to go into the cricket store ( where same deals as on line are NOT available) and buy a cell and sim card in the store.

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M - 14 d ago

0

Disgusted!!!! wrongly advertising for the elderly then hits them with extra charges!!! Disgusted with this company!!!

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Dawn and Ben Dodd 662-571-4664 - 56 d 19 h ago

0

My husband just went into a Cricket Wireless Store in Indianola, Mississippi. He took his own 6S Iphone into the store to have the service turn on. He was charged $35 for activation and $60 for his plan. A total of $95 is what he gave the salesperson. After paying, he was told his phone was locked and could not be turned on. He was told to go back to Cspire to have them unlock the phone. This is not what was initially shared. But to make a long story short, they refused to refund him his $95 . After asking why, the store manager and general manager said it was policy. Cspire immediately turned the phone on for him, but Cricket refuses to give him money back. Tiera Williams is the General Manager, Amanda Young is the store manager and Marcus Byrd is the salesperson. I did call the corporate offie and spoke with a Caleb, supervisor ID number is 30235371.

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Sam Gallo - 53 d 14 h ago

0

Read my post above. Same theory. If we could get an attorney interested, seems like Cricket is ripe for a class-action lawsuit.

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Russ - 15 d 22 h ago

I hope we can

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Jenifer n - 40 d 3 h ago

Thank you for corporate info. Jenifer n

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Kountrygirl72 - 22 d 14 h ago

May I have cricket wireless corporate phone number

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Anonymous - 21 d ago

What was corporate number

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Carlie - 15 d ago

0

Hello Cricket is refusing to give me my 50.00 credit back. I waa wonding if you could givr me croporate number?

Thank you

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Anonymous - 16 d ago

0

Cricket wireless is by far the WORST company I've ever had the unfortunate pleasure of having to attempt to deal with...... Placed an order for a phone and new plan THREE TIMES!!! Everytime we got the confirmation email only to receive a cancellation email the next day saying they can't verify information given to them.......... EVERYTHING IS AND WAS CORRECT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Talked to customer service, did the online chat and they still weren't able to help solve the issue and didn't even know what information couldn't be verified. Card number was correct, billing address was correct, shipping address matched the billing address, called our bank and they approved the funds all 3 times only for you to keep cancelling the order......... Then I try and call our local store to just go there in person which we did not want to do because this is for my job for our security officers and did not want the phone in my personal name but said screw it..... Called the store in Titusville, Fl on Garden street four times and they NEVER answered! I am shocked at your company's lack of customer service and I know we are not the only ones that have had this issue and will now be going with another carrier. No clue how your company even stays in business....... Thanks for wasting hours of our time and close to 2 weeks of having NO PHONE because of your lack of service.

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Jennabean99 - 16 d ago

0

Where do I start on Cricket?! I have had them for a few years now, but the past year... They have lost my business. I actually was an employee for a few months. Never again. The franchise people are awful to you. I was promised full time, got the flu, and was transferred to another store with my hours dropped from 32 to 15. Not to mention Cricket blacklisted my phone for no reason. For 2 weeks it was turned off 3 times a day for hours. When I asked for a credit to my bill, they gave me 5.00. They finally send a replacement which was a 29.99 phone compared to the 150.00 phone I originally had insurance on. I was told that it was Assyrian's discression. No credit on that. Then I bought a new phone to replace mine. These phones are refurbished phones they sell. This phone opened a bunch of screens whole talking, went into airplane mode on its own, Bluetooth came on on it's own, flashlight came on on its own. So I took the phone back to the store. When the csr called the manager to do a refund because she didn't know how, she had the volume up on her earpiece. That manager called me a B****, and dropped the F word I don't know how many times. Needless to say I refused most of my money. Her drawer didn't quite haveenoigh for the return. I have never returned a phone before, and that was the only claim I ever filed. They are awful, disorganized, with ridiculous policies, and terrible product. We won't even talk about mismanagement. I watched managers stealing from registers time and time again. I reported it, and was labeled a problem. Go figure. I would never recommend them as an employer or a good business ever again.

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Anonymous - 17 d 14 h ago

COMPLAINT!!! BAD CUSTOMER SERVICE FROM JOHN THE MANAGER IN INDIA....COULD NOT UNDERSTAND HIM AND HE CHARGED ME 5 DAYS AND AN ACTIVATION FEE BECAUSE OF MISCOMMUNICATION IN THEIR LANGUAGE BARRIER.

ALSO WAS TOLD THERE IS NO CORPORATE PHONE# TO COMPLAIN AND WOW HERE IT IS (858) 882-600 2 HOURS LATER ON THE PHONE...ALSO ASKED ME TO CANCEL .... ALSO WAS TOLD 2 PEOPLE WERE MANAGERS WHICH WERE NOT...BAD BAD BAD BAD BAD BAD CUSTOMER SERVICE!!!!! CRICKET OWES ME FOR 5 DAYS OF SERVICE LINE (hidden)

seems like Cricket is ripe for a class-action lawsuit.

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Kack - 43 d ago

0

I am Japanese and you will not see the #4 on any building's. Nor will you ever see 42 being used.

Sounds too close to death.

I was assigned phone number that ended in 42.

Asked rep to change it and was told NO WAY. You have to pay to have it changed.

Rude customer service rep Amy. Was told call corporate. Asked to cancel my number and was laughed at. FUCK cricket

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Anonymous - 21 d 22 s ago

Paying to change your number is normal, just saying. I don't agree with them being rude to you about it, but paying to change a number is normal.

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