I JUST bought a dell inspiron and it isn't working. It IS BRAND NEW I spent HOURS on the phone with tech support and got NO WHERE. I have asked REPEATEDLY for someibrme in the U.S. and can't get anyone. I calling the BBB and EVERY ONE else I can thibk of
Did you get anyone in the US as I have been on the phone now for 10 hours trying to fix my Inspiron and getting nowhere.
I purchased a Dell Inspiron 24 3000 series in January 2017. I NEED a manual....I'm not going to repair it or take it apart....I just want to learn how to make the screen darker,
the font bigger and little things like that.
I also have been on the telephone for hours trying to find someone who can just email me a manual.....the "agents" etc. are very polite but not helpful....some have had such thick accents that it was frustrating. All I want is a manual.....can't someone just go out of their way and email me a manual for this computer...
Unfortunately in looking that these reviews I certainly made the wrong choice with this computer.
Yeah this is a complaint on a computer I bought 6 months ago a Dell laptop I bought it at Best Buy. One day it just stopped charging. Only had the factory warranty. So Best Buy sent it out to be fixed and Dell refused to fix it they said it looked like it was dropped. That laptop was never dropped what does it mean looks like. They said it would cost me $200 to fix it. So I picked up my computer not fixed. So that'll be the last time I buy anything at Best Buy.
CLASS ACTION . . ANYONE INTERESTED
BUSINESS PRACTICES OVER A NUMBER OF JURISDICTIONS WILL PROVIDE STANDING.
AG OFFICES SHOW INTEREST.
Definitely...we are so frustrated
Very interested. I purchased a Dell Computer to replace my old and tired one which had XP. This one has been nothing but problems and when they sent me a bad update (Dell) not Microsoft, My computer crashed, no rescue disk, no USB disk nothing. Called customer service in spot head land, wanted to charge me $200 to up for service,F#@K THAT. Now I sit with a computer that barely works. I used to like Dell with my previous computer but now..... I am disabled, triple bypass and need my laptop for survival, thank god for Android otherwise I'd be screwed. Thinking about suing them in California (lower court) (hidden)
My computer messed up too. And when I tried to get someone to help me I kept getting people from India..Well heck I don't understand them so me being frustrated I hang up ..Happened at least 10 times or more. Never once recived a call from Dell to check and see if I was satisfied or not.
What can I do? XPS purchased last May, randomly freezes from the start, tech sent 3 times, still defective. I've spent at least 60 hours on the phone, reloading software. The have lied over and over. Finally contacted BBB and this got their attn. After another several weeks they offer a refurbished computer. Sent me the specs on the replacement and it did not have a 512 GB SSD. They tried to tell me that the unit I bought did not have one while I'm looking at the invoice! I am convinced I could not get worse service if someone was paid to do so. Dell sucks!!
I AM INTERESTED. THERESA SAUNDERS (hidden)
interested -- (hidden)
Impossible to Deal with. I ordered an $1100.00 lap top. I was told that on February first it would be delivered. Checked again and the automated C/S said February 1st. Just to be certain, I went through the agg of calling C/S to speak with a real representative of Dell. It was almost impossible to understand the rep, and then i was told that the order had been cancelled. Order was all paid for, but it HAD been cancelled. I was never notified, nor given any sound reason as to why. i am so glad i decided to call and (try) to talk with a real person. I am SO sorry i ventured into the Dell world. It is a horrible mess. Its hard to believe they bring on people with incredibly limited language skills but worse, to cancel an order (the problem is on their end) and NOT inform the waiting customer is the worst thing for a business.
Good by Dell, never ever ever again.
Where's my Mac Pro??
FOR TWO MONTHS MY INSPIRON LAPTOP HAS BEEN IN FOR REPAIRS. THE AGENTS ARE DIFFICULT TO UNDERSTAND. THE INFORMATION IS CONFLICTING AND SOMETIMES INACCURATE WITH NO EXPLANATION. I HAVE BEEN WAITING FOR WEEKS FOR THE LCD TO BE REPAIRED. I HAVE BEEN TOLD THE PART IS THERE AND WILL BE RETURNED TO ME IN 1-2 DAYS AND THEN IT ISN'T!!!! THEN I AM TOLD REPEATEDLY TO "WAIT" BE "PATIENT" AND "I APOLOGIZE." AGAIN , I HAVE BEEN TOLD THE PART IS THERE AND MY LAPTOP IS BEING REPAIRED BUT NO INFORMATION AND WHEN IT WILL BE RETURNED TO ME. I HAVE LOST TRUST IN WHAT I AM BEING TOLD. NO ONE KNOWS THE CORPORATE OFFICE INFORMATION WHEN I ASK. YOUR AGENTS ARE LIKE ROBOTS REPEATING WORDS. THERE IS NO CARE IN THEIR CUSTOMER SERVICE. I WANT MY LAPTOP BACK!!
The worst customer service experience I have ever encountered. You get transferred from one technician to another, none of whom understands English very well. The supervisors are even worse, including the fact that they are rude and sarcastic. I was on the phone for more than four hours today still did not get the issue with my computer resolved, Then the supervisors tell me that there will be a charge if it is a software issue. It is a sad day in AMERICA when you can't get a technician in the US to answer and fix a problem.
Customer Service with this Company is non-existent
I Sandy Collier tag number 747Q682 been dealig with this for about two weeks sent my computer in the ssid the can't fix it everytime i call i getting the word unfortunately and transfers from number to number but today i call warranty dept and talk to a man Mike he said unfortunately I have two more months on this computer March 18 2017 and you all will not honor it and Mike said he was going to transfer me to the warranty Dept and i said i thought i was talking to the warranty dept and he said you are so i caugjt him in a lie now he want me to talk to a supervisor I told him i will contact Corporate and i couldn't get the phone number and he suggested supervisor a again I told him i will look it up on line
Bought Dell XPS 8900 desktop. Contacted Dell August 2015 as PC keeps freezing or will not wake from sleep mode. Dell is on with me approx once every week and still can't fix the pc will new drivers etc. Refused to replace system. They are still poking around the PC different tech people but obviously no one knows what they are doing as the system has got worse.
COME ON DELL IF YOU CAN'T FIX IT AFTER 5 MONTHS REPLACE IT OR REFUND IT
Bought a insprion 3000 in October. It's January and the WiFi adapter needs to be reconfigured. A 10 to 15 minute fix, but they don't have a software warranty, unless you pay for it. Both are more than both of our car payments the 2 years almost 300 while the 3 year is well over 300. Calling headquaters. This is piss poor customer service. Dell you suck and have lost a long time customer. 5th dell and the last.
I am furious and pissed with Dell-I have spent 80 min on my phone talking to 6 different people. I ordered and paid for a new 6 function laser mouse and multi keyboard for a Dell 8300, and they sent the wrong items. Now then want me to spend another $70.00 to try and get the right items. First of allwith all due respect, hire some people who can speak some dam ENGLISH!!!
I talked with at least 6 people and 5 of them didn't know their ass from a hole in the groundyour customer service is the worst in the history of computers. I'm a U.S. Veteran and outsourcing jobs to another country to save money and to make another $billion dollarsis total disrespect to our country's Red, White, and Blue. I will never, ever buy another product from Dell. GW
I am furious with Dell-I have spent a useless 60 min on the phone , talking to 10 different people in at least 3 departments.I had to repeat my story every time I spoke to someone else. And the upshot was I got no satisfaction !!
The gist is I had ordered a laptop in early Dec 2016 for delivery 12/21..delivery date comes and goes.
Call placed, they don't have the part to build the machine.But no one had apprised me of any changes.
They order another machine which they swear has been built and will ship by 1/5/17..No show.
A call today - the machine first is not built, then it is built ans will ship then they have discontinued the machine .
I am so angry at the run-around.
Have had Dells for years .
I would like to say thank you for your smart and practical work practices, allowing my daughter to work from home on friday the 6th of January when the roads will be dangerous gives me pride in the people she works for.Not all are smart enough or care for there work force, thank you from the bottom of my heart. Marvin mathia oklahoma city oklahoma
well I guess I'm not the only sucker, have been with dell since 2009 and did not have to many problems, but had to pay for repairs. bought a new I-17 in april 2016 with win 10, suckkie, and no role back to win 7. tech support can't even get windows update to work. 6 times with tech support and just left hanging, with no results.NO one wants to hear anything about any problem. what a waste ,still owe a small amount but now realize I was duked. DELL CORP you can be sure I will never do business with you ever again nor will I recommend any of your products or services to ANYONE. So much for being a Perferred custormer. Astalavesta babby, I won't be back. there are better products and prices out there and I hope others follow suit.
about three months ago I ordered "quicken 2016" software online using my rewards points; once the order was placed a message was displayed stating that it would be sent and I would receive the product in 3-5 days.
About 2 weeks later still had not received the software
I called and spent more than an hour on the phone being transferred back and forth between support, sale and other departments. and tried to down load to my "locker"
nothing worked. Over the next 3 months this exercise in futility was repeated at least 4 times wasting several hours of my time. Finally received an email from Sharon Mary asking me to call 1(hidden). I called and spoke to someone and she transferred the call to an automated service. It is a wonder that dell is still in business because appears that you employee many incompetent people or you have set up this way to just discourage the customer.
I was able to check on my reward points; total =0
and none were used. Should 1300 reward points
Dell corporation et all are nothing more than incompetent thieves!
Has anyone been able to contact a person at Dell who lives in the states and who cares about your issue? I purhcased a brand new computer in August that had an issue where the pressure on the left palm rest makes the mouse click. I have exchanged it once, sent it in for servicing three times, and two days ago received a new computer. But it was not new, they had sent me refurbished one with the exact same problem.
The customer service is so bad for the regular, non business customer.
I am asking for a corporate officer to respond to my complaint. I had a 1 year old Dell laptop, had never had any trouble with it until Nov 27th, when I had a problem connecting to the Wi-fi. I called Dell Technical Service, where they forced me to buy a $240 service warranty before the would help me, which I did. Since then my laptop has never worked properly again. I have spoken with Dell Techs almost everyday, I have be told the problem was at least 10 different things. Now they have completely destroyed the laptop, it won't even come on. So they refunded my service and said, too bad, you're on your own. They completely destroyed my computer and now want to tell me it's my problem. Absolutely not. I demand that my computer be replaced, Dell Techs destroyed it and Dell is going to replace it. I will be expecting a response immediately.