DELL CORPORATE - Please investigate employees and other hackers strong possibility of hacking customers computers controllers by turning white light to ORANGE. Please contact the FBI. Get these cyber criminals off the street.
I am sick reading these reviews when I went to purchase a computer for my grandson who was entering middle school and needed it for homework ect I was told this was a very good purchase 1 yr later the motherboard is shot thank god we purchased extended warranty as they were quick to tell me it was no longer under any warranty went to a computer repair he said he sees a lot of dells and they never stand behind their computers I will NEVER deal with them again and have spread the word as well
Corporate: WATCH OUT employees hacking customers services inform fbi.
The absolutely worse computer & customer service I have ever dealt with. This computer has been sent back 2 times before it was 1 year. They claimed they had fixed the problem with this computer that is only 2-1/2 years. I called and spoke to one of the technicians and he had the nerve to tell me I should have sent it back after he and his colleagues told me it was fixed and I should have no more problems. I don't know who to go to so I can get this resolved. I have had computer technicians look at my computer and they are very knowledgeable about computers and they told me they have never seen anything like the problems they see on this computer. I plan to pursue this - because it looks like I am not the only one getting scammed with these horrible computers Dell is selling.
I have the same problem! Have with computer since day 1! We should take a class action lawsuit against DELL!
TERRIBLE TECHNICAL SUPPORT. TERRIBLE COMPUTERS! ALL WE NEED A CLASS ACTION LAWSUIT AGAINST SCAMMER DELL!
Terrible customer service a bunch of liars who don't speak any English what so ever i purchased a laptop online for my daughter she never received it as today dell hold my refund i spoke to them on many occasions nothing has been done im ready to call the local media in Miami so i can get my refund back i will not recommend anyone to buy anything from dell because they are a bunch liars who tried to rob people how can a giant company like dell has a such bad reputation when it comes to customer service it a shame they should close down poor and suck.
DO NOT BUY DELL!!!!!!!!!!!! They Lie Lie Lie !!!!!!! My 10 months old computer stopped working so I sent it for repair and I asked them to back up all data. They deleted my all documents and apps! They said I gave them permit to do so. WHAT ?????? They said, "When you called us gave permission so we started to repair. And it shows you received the pc next day." HOW COULD THEY DOING IT WITHIN A DAY!!!!!!!!!!!!!!!!!!!! They had to change hard drive. So they did it before I called. And I turned out that when I called dell like 5pm, Fedex picked up it at 5pm!!!!!!!!!!!! No apologize, nothing!!!!
Very poor customer service even if you can call it that! Goes to India where you get sold a bill of goods but not computer you thought you ordered
As long as DELL provides non-English speaking technical support people who cannot be understood over the telephone, we will no longer be buying their products!
I was ready to purchase the Dell extended software support for a from Dell, was quoted a price decided to wait a couple of days called back now they won't honor the quote nor will they even let me talk to the tech that did the quote, the price went up $90 in 2 days. I was a Dell person have 4 in my house right now but I did a 180 after this treatment.
I have spent numerous hours and phone calls on the system with Dell and now I am at the escalation dept and they will not do anything except offer me a refurbished computer. I have a brand new Dell Inspirion 5488 that was bought April 5, 2018 and after spending hours with people that you cannot understand , they first replaced the mother board and the monitor. That did not fix the problem. Then I spent hours on the phone with different people from India that cannot speak English and they took over my computer and installed driver after driver and installed BIOS and reinstalled windows 10. My computer kept blacking out and going blank. I have spent many hours on the phone trying to get another person to talk to here in the USA but Sampath refuses to give me one. Now I am left with them proposing a refurbished computer that I know nothing about. I bought a brand new computer and I they could not fix it. There is a lemon law in AZ and they refuse to even try to fix it. After replacing the mother board the second time I got fed up and called the Geek Squad. It says that my computer is rare that it has an HDMI port on the back and that when my computer is going black and shutting down that it is trying to switch to HDMI mode. I paid the geek squad 50.00 to tell me what is wrong with my computer, yet you cannot get anyone there to speak to that can handle this problem. They are all idiots that not a single one knew there was an HDMI port attached on the back of my computer. What idiots?
They nred to blasted on ALL social media! Class action lawsuit needs to happen, this is plan robbery!
While still under warranty, the unit stopped charging, and was returned for diagnostics and repair . Upon return, the unit has run fine until now, and the exact same issue is once again occurring. The warranty has since expired, and Dell has advised me to return the unit, with shipping diagnostics, and repair at my expense.
I previously owned a Dell desktop unit that worked well for several years, which was why I chose to purchase a Dell laptop when it was time to upgrade. As a consumer who extensively researches big ticket items, I am extremely upset to learn that a significant amount of Dell customers has also experienced this issue, which has been reported as a weakness in the power port soldering to the mother board. The unit is not even two years old! Clearly I did not purchase this product for it to be as disposable as it now seems to be (which I fear is now Dell's intention).
The quality of this product is unacceptably poor and I will expect to hear back as to how this issue can be rectified in my favor; that is, diagnostics and repair to be at Dell's expense. Going forward, anything less than this resolution will be cause for me to search other manufacturers for my next purchase.
UPDATE: Dell has offered to issue to the "escalation team" (whatever that is)-- but I know the outcome will still be the same. Nothing.,..and I am without a working laptop, less than 2 years old.
Same thing happened to me just recently,
Dell Corp Office employees hack customers compute will take info send to you...
Don't buy extended warranty for DELL. It is a scam and they won't honor it. You will spend they day being passed around on the phone. I bought extended complete care warranty which covers accidental damage. I contacted them at the end of October to get my computer fixed under accidental damage. They told me it's out of warranty because one warranty expired Sept 2018. The accidental warranty is active till Sept 2019. But they made a mistake and they shouldn't have sold me the extra year warranty. So the accidental warranty isn't valid. They admitted their mistake but wouldn't honor their warranty. It is only a $350 repair but it's the principle of them standing by their contract. There must be thousands of people that might have this warranty issue that don't even know about it. I payed for a warranty they weren't willing to stand by. In my eyes this is fraud. If i wouldn't have needed my computer fixed they would have kept my money. They said they have had this problem with other people too. So if they knew about this problem why wouldn't they have contacted everybody they sold a product they knew wasn't valid. At least gave the people a refund or get another warranty that is valid. In my eyes this is fraud and they have the warranty contracts to go through and refund the money to possibly thousands of Dell buyers. This company doesn't care about it's customers. Being a business owner I know if I wronged my customer I would have done what ever possible to make the happy. All I asked was they honor the contract we were in according to the warranty. I was paid in full. But they behave like a small company that is open one day and gone the next. How can such a big company behave this way. Where they are willing to lose customers for life over them not honoring their $350 mistake. If they are willing to do this to me I bet they will screw over many of their future customers that don't know what they are getting into. It's stupid I have get a lawyer to deal with this issue.
LOL .. . they won't honer the initial warranty. I've been trying for four weeks to get my 7 month old computer up and running correctly since October 15. It was just six months old when I started dealing with DELL Techs who have terrible accents and make it hard to understand what they are saying. They should have just given me a replacement NEW computer. They've replaced the motherboard (probably with a used one) and now they say I need a new hard drive. If I had wanted a rebuilt computer, I would have bought one for much less money than what I paid for this malfunctioning DELL desktop. Will never purchase another DELL.
I will never purchase another Dell and its the same thing with me. They cant speak English and all they do is run you from one dept to another and now they want to send me a refurbished computer and I had to get the geek squad to tell Dell what was wrong with my computer. What idiots?