Information, reviews and public commentary for US companies

 

Dell Computer

Rating
0.810277
Web
www.dell.com
Address
1 Dell Way
Roundrock, TX
78682
Phone
(512) 338-4400
Twitter IDs
@DellCares, @Dell
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Interested in class action suit - 19 h 13 m ago

0

Does anyone have a phone number for Dell's Corporate Headquarters? The number listed above had been disconnected (hidden). I am at the end of my rope with 2 out of box failures from Dell and still no resolution...even dealing with the "Advanced Resolution Team"...what a joke...they hardly speak English or know how to address the technical issues they are responsible to address.

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sgf - 38 d 18 h ago

0

Dells customer service is absolutely terrible. I received my laptop on December 1, 2017. It's stopped working December 31, 2017. Of course after 30 days. It was sent in for repairs on January 2, 2018 after I called Dell. They replaced the mother board. I just got it back Jan 11, 2018, a Thursday. It has stopped working properly again and I had to call dell back Sunday, Jan 14, 2018. I have requested to have a replacement but they are refusing because of the 30 day policy. I have talked to customer service, tech suppprt multiple times, the warranty department and the return/exchange department. Not getting anywhere. So at what point does Dell take care of their customers and say "you have a lemon computer and we are goin to send you a new replacement". I have yet to be able to use my laptop for anything other than internet purposes. Dell strives on customer service yet I'm not seeing it. Now I have to mail my laptop on for a second time and wait even longer to be able to use it.

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Extremely Disappointed!!!! - 32 d 14 h ago

0

Disapointed! same problem with mother board, not working again now saying out of warrenty for two weeks, transferred over and over, you can pay to get it fixed I am told. The computer is 13 months old and a good paperweight. Can't get any number for complaints or money back or computer replaced, NOTHING! I want someone who speaks English to resolve these issues but it wont happen because they don't care as my money is a drop in thier bucket.

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Karen Brier - 31 d 15 h ago

0

(hidden) as I am collecting data for a class action lawsuit.

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Sylvia - 14 d 14 h ago

0

Would be interested in class action lawsuit.

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Anonymous - 6 d 17 h ago

How can I get it on the I would like to file one also

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Let's sue them - 19 h 19 m ago

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I am most interested in participating in a class action lawsuit. Since Dec 7, 2017, I have had 2 out of box failures on the Dell XPS 13" laptop, both times a motherboard/hard drive failure. I have spent over 100 hours waiting on hold and dealing with their ineffective overseas support staff. I still don't have a working system. I'm over it...let's sue them.

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Jenifer Taylor - 30 d 18 h ago

0

Have you had any luck? I bought a $900pc that had bad motherboard and two replacement later, same issue, now they are replacing with refurbished parts for a PC not two weeks old.

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Karen Brier - 31 d 15 h ago

0

Please contact me at (hidden) as I am collecting data for a class action lawsuit.

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Caitlin - 15 d 9 h ago

1

I am having a very similar problem with a brand new nonfunctional computer!

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Anonymous - 14 d 14 h ago

My email is (hidden). I am interested in this lawsuit

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Jim Forbes - 2 d ago

0

Jim Forbes CCIM Specializing in the Homes of Pipers Landing Yacht & Country Club To: Dell Corporate CC: Best Reviews Guide.com PCMag.com CNET.com Techradar.com Bestbuy.com Expertreviews.co.uk Lifewire.com Consumer Reports I am not a techie but I have been a 42-year user of primarily Dell computers. I have always been a strong advocate of Dell computers but that is in the past. They formally had good solid products and their on-line support use to be excellent. In my opinion, I think that is no longer true. For those of you that test their computers you primarily test for performance standards which is great, but the real test is in the unit that works everyday for 3 to 5 years. Every computer I have had in the last say 10 years has had the hard drive to be replaced. The time, the hassle, and the money to reinstall and repurchase programs is a real burden. I even tried programs that had mirror image capabilities, but they never worked because the operating system had become corrupt, or the drive had errors going way back so you never know when you had a good system backup. Case in point I have been fighting with this computer since I bought it and I try to buy top of the line computers when I do. This is my current Computer bought December 2016 with a 3 year total hardware, software and repair service contract. The hard drive failed I believe in the first year 210-AEYM : Inspiron 15 5000 Series (Intel (R)) - 5559 338-BHZW : 6th Generation Intel Core i7-6 500U Processor (4M Cache, up t o 3.10 GHz) 391-BCHT : 15.6 inch LED Backlit On-cell Touch Display with Truelife and FHD resolution (1920 x 1080) 451-BBMG : 40 WHr, 4-Cell Battery (removable) 370-AASU : 16GB Dual Channel DDR3L 1600MH z (8GBx2) 400-AAZU : 1TB 5400 rpm Hard Drive 619-AHCY : Windows 10 Home (64bit) English 429-AAJV : Tray load DVD Drive (Reads and Writes to DVD/CD) 555-BCIY : Intel Wireless 3160AC Card [80 2.11AC + Bluetooth 4.0, Dual B and 2.4&5 GHz, 1x1] Here are the service requests for the last two years only. Each one I spend several hours on the phone as the support agent follows his little script of what to do. Search results for Service Tag 8W3BF72 Request # Created Status 960029636 27-Jan-18 Closed 959476223 16-Jan-18 Closed 959008378 5-Jan-18 Closed 958299202 16-Dec-17 Closed 951280423 20-Jul-17 Closed 946256614 2-Apr-17 Closed 943728648 13-Feb-17 Closed 942861193 26-Jan-17 Closed 942196260 15-Jan-17 Closed 941777299 6-Jan-17 Closed 940495873 9-Dec-16 Closed 935269817 27-Aug-16 Closed 931440680 21-Jun-16 Closed 930130908 24-May-16 Closed 928078899 11-Apr-16 Closed 926765663 15-Mar-16 Closed The computer was freezing up so bad that I was having to do hard reboots 2 or more times a day losing data every time. I was supposedly escalated to tier two or higher support levels on several occasions. There only answer was to do a clean reinstall of windows and start from scratch. I have probably 30 plus programs and to do that I would have to set each one up from scratch and repurchase some of them. That's 2 weeks of work I do not have time for right now. I was finally sent to the problems resolution center and got some answers. When they sold me the machine they sold me Microsoft Office 365. But they gave me the 32 bit system for a 64 bit machine. They sold me the home version of windows when they knew I use the computer for business. The agent final told me for the first time that the cause of my locking up problems with the computer was that I was having Ghost touch. I had sent the support people videos of what was happening all along and I am just now finding out the problem. They offered me $100 off a new system. Woopee. I countered that I would buy a new computer with a solid state drive but that they had to reinstall as much of the programs as possible and give me a new 3 year service contract for all my problem. Not acceptable. I got to thinking, not Dell Support, what if I could turn off the touch screen function. I could, I did and 90% of my problems were resolved. I have had only 1 hard restart since. I still lock up for short periods, so I still want to get rid of this piece of junk. All their technical support and all those calls and none of the Supposedly Support gurus came up with a solution other than reinstall windows. I forgot to mention that all this time they could not get Cortana to work on the computer. This may not do any good but at least you people that test these things may be able to revise your testing to cover some of these Issues of short life products. Jim Forbes CPA 27 years Real Estate 15 Years

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OverEducatedConsumer - 2 d 20 h ago

0

"DELL Repair Depot Ruins Professor's Laptop: Sends It Back Without Repair, Replacement, or Regret" DELL continues to demonstrate its commitment to avoiding responsibility to repair under warranty. Worse, philosophically it appears to be grounded in a "not our problem" point of view. Recently, DELL Repair Depot took a problematic but functional new Inspiron laptop and then not only refused to repair it, they sent it back completely nonfunctional. Still, in the interest of full disclosure I should mention that the laptop backlit keyboard will glow but the computer will do nothing else. Now it's a thousand dollar doorstop. Every relevant manager at their headquarters in Round Rock, TX knows: The President, The Vice President for Customer Care, select members of the Board of Directors, and a key representative of the Advanced Resolution Team. Over the last year I have sent them 75 emails. My computer was under warranty when it needed service but DELL refused to honor the warranty. See a detailed discussion of how they dodge responsibility in earlier reviews that I wrote for all the major consumer outlets. One thing is certain: DELL, from bottom to top, simply does not care what the consumer thinks and it would prefer to lose hundreds of dollars, thousands, possibly hundreds of thousands in sales rather than honor its obligations (even if the obligation amounts to a $300 repair). I would like you to help me make them care. After you read this please send this to your circle of friends and ask that they send it to theirs with a similar request that it be sent . . . and so on. In a very short time we should have hundreds then thousands, then perhaps hundreds of thousands of posts circulating. It will be interesting to watch them try to ignore a social media campaign of that size. In your message please be sure to include all the other computer choices out there Lenovo, Microsoft, Velocity Micro, Acer, Asus, Samsung, Apple and any others you'd like to include. Thank you for your help, this is truly one of those times that I could not do it without you. Best, O.E.C.

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Fargo - 4 d 12 h ago

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Well where do I start. I ordered a Workstation and sent directly from Software and Cad company the specifications that were needed for my software to run correctly. Dell processed my credit card and even made me send my ID for verification of such as I did. And they sent the wrong workstation and forgot to install the optical drive preventing me from installing my programs, etc. And to make things worse I ordered a 43 inch monitor and when the Monitor arrived there were two. HUH! One of the sales team there illegally charged my credit card without my permission and charged me for two day shipping as well. I have been going back and forth for over a month and half and STILL do not have the computer I ordered and STILL have not received a refund to my credit card. I am currently meeting with a Attorney to draft multiple letters to their corporate office with all attached EMAILS and their complete negligence. Stay Far Away as a Business Owner that was about to place an order for 50 workstations and monitors.

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Audrey Baker - 4 d 13 h ago

Could some one from this company help me.I am extreamly tired of calling .we ordered a charger for a chromebook you sent me a battery pack,i called told you that it was wrong and you were suppose to send the right one with return label for the wrong first thing.well you did not and you also sent the wrong thing again.please send return labels for both items and take this off my credit card...very poor service.

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Natalie - 5 d 12 h ago

0

Purchased a dell intel computer 1-9-18, yesterday it completely crashed. I called tech support and the rep told me the hard drive was bad and it was a "rare" case. I then asked for a new computer since this one was defected, he denied my request because it's been a WEEK over the 30 day refund policy. I asked for corporates number and he transferred me to his manager who also would not give me the number nor help me. The only thing they offered was sending me a new hard drive that "they would try to help me install" but if that didn't work then it was "out of their training." I am so upset with the customer service. This was a waste of 500$ for one month of use.

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#Do Not buy Dell - 6 d 9 h ago

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I called Dell 1(hidden) to purchase 8 desktop/8 Monitors. Agent was really rude (who was located in Austin, TEXAS) his name was Eugene. I was asking question about pricing and he got really attitude saying i'm the only one in building and said if I wanted to buy or not more as saying take it or shove it. At the end said call Monday when we have more folks to help you and didn't care about customer. This is not how Dell I knew that treat the customers. really shame and I will not return to Dell as an customer.

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Thinker - 7 d 14 h ago

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It's official -- Dell has the ABSOLUTE WORST CUSTOMER SERVICE AND TECHNICAL SUPPORT IN THE HISTORY OF THE UNIVERSE. I have been buying and using Dell products for over 10 years, but I WILL NEVER BUY ANOTHER DELL PRODUCT.

I bought a new higher-end Dell computer and and even higher-end Dell printer/scanner/fax last fall. I thought I had also bought 4 years of Dell's high-end "Pro Support" 4 year warrant and "on-site support" for both the computer and the printer/scanner/fax, but later learned Dell changed my order to their lower "normal" 4 year extended warranty for the printer. After a few phone support sessions to fix various small problems with the computer, I called to address several printer/scanner/fax problems. Dell's printer support group instructed me to buy a USB cable (from Dell, of course) to connect the printer/scanner/fax, so I did. That did not help, so Dell's printer support tried to update my printer/scanner/fax's firmware, but that failed. During their "workaround," DELL'S PRINTER SUPPORT FRIED MY NEW DELL COMPUTER'S BIOS.

No kidding, Dell's printer tech support ruined my new Dell computer.

It took me over a month, but Dell replaced my broken computer, but the new computer didnt work either, so they finally gave me my money back for the computer. Then, Dell sent me a replacement printer/scanner/fax, but after several more tech support sessions lasting dozens of hours, Dell cannot make it scan. DELL SOLD ME A PRINTER/SCANNER/FAX THAT WON'T SCAN, AND DELL CANNOT MAKE IT SCAN.

Dell's answer is for me to "upgrade" to their Pro Support so that their smarter techs can try to make it work. I kid you not -- their answer is for me to pay them more money for them to TRY to make it work.

No thinking and knowledgeable purchaser should buy from Dell.

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Anonymous - 6 d 17 h ago

Amen I agree with you

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Anonymous - 6 d 17 h ago

I will never but from this company again I had trouble from day on with products they send you from area to area not speaking English well I had a headache each time I got off the phone with them

Do not buy from this co

Sign unhappy customer

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LJS - 10 d 14 h ago

0

Have been trying to work with Tech support on my Inspiron laptop, is that a real challenge or what. These people don't know if they are coming or going, and they for sure can't speak English. I don't remember ever having this much problem with any Company anyplace or anywhere. Listen to me Dell....we have a Dell desktop and two Dell laptops, and until now have had good results. Now that we have to deal with support, we are understanding how painful dealing with Dell can be. For goodness sake Dell at least pick foreign third world countries that can speak fluent English and have at least a 10th grade education. If this current problem doesn't get resolved it WILL be the last Dell ever purchased by me.....we can't even get in touch will a USA Dell rep.

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Jayashankar - 13 d 5 h ago

1

Must suppot for servers in high end

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Bob - 13 d 17 h ago

0

Tried to contact Dell for support. Needed a special video cable for my older XPS Gen 3 server. I got a bunch of MORONS in the Philippines to start with. Asked for U.S. support, got transferred to only god knows where, asked again to be transferred to the U.S., they asked if I wanted to be transferred to Canada, instead, they sent my call to some SHIT HOLE in India. Still trying to contact Dell for a Video cable I can only get from them. After finding a telephone number for their headquarters in Roundrock Texas, find out it's disconnected. Then found a toll free number which I called, but it rang forever before disconnecting me.

HEY DELL !!!!!! STOP USING THIRD WORLD SHIT HOLE CALL CENTERS where people can barely speak English, because they sure as hell can't understand it. ALL I WANT is a video cable to run dual monitors !!! I don't need no stinking warranty work, I know my computer is old, but I don't like dealing with REALLY DUMB ASS CSR's and you DELL ... OUGHT TO BE EMBARRASSED and ASHAMED for using third world IDIOT MORONS for your customer support !!!

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Sylvia Stallings - 14 d 14 h ago

Horrible experiences....bought Dell Inspiron on 11/3/2016....been in shop 7 times since then...motherboard replaced in March, 2017....what a nightmare...I always thought Dell was a great computer and was told by someone that they tried 2 different models and threw both in the trash...now I know why.....in shop now waiting to put in an old hard drive of ours to replace the DELL one...what a mess, plus cost of $100 to do it even though we purchased a new warranty....going to write to CEO and see if he cares.

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