Information, reviews and public commentary for US companies

 

Dell Computer

Rating
0.989899
Web
www.dell.com
Address
1 Dell Way
Roundrock, TX
78682
Phone
(512) 338-4400
Twitter IDs
@DellCares, @Dell
General profile image

Fingues - 10 d 48 s ago

4

Dell Headquarters +1_786_259'0475

Dell Headquarters +1_786_259'0475

Dell Headquarters +1_786_259'0475

Dell Headquarters +1_786_259'0475

Dell Headquarters +1_786_259'0475

Dell Headquarters +1_786_259'0475

he other slot is empty where the second 16GB chip should be). I contacted DELL SUPPORT and was told to go back to Best Buy. I did. Their system also states it's 16GB, but the BOX CLEARLY IS ADVERTISED AS HAVING 32GB. With the help of Best Buy, we tried to get this resolved, but customer support wanted the STORE TO SEND THEM CORPORATE BILLING INVOICES to confirm what we already know, that the system information does not match the label on the box. Every effort was made to work with DELL and their agent informed me that they will not help because

General profile image

SHILPA - 4 d 11 h ago

3

never buy a dell, i regret ever buying this pos, and dell wont help me with unless i pay extra for tech support, messed up shit

..........

General profile image

M dick Romano - 9 d 14 s ago

0

never buy a dell, i regret ever buying this pos, and dell wont help me with unless i pay extra for tech support, messed up shit

General profile image

Fingues - 10 d 48 s ago

4

Dell Headquarters +1_786_259'0475

Dell Headquarters +1_786_259'0475

Dell Headquarters +1_786_259'0475

Dell Headquarters +1_786_259'0475

Dell Headquarters +1_786_259'0475

Dell Headquarters +1_786_259'0475

he other slot is empty where the second 16GB chip should be). I contacted DELL SUPPORT and was told to go back to Best Buy. I did. Their system also states it's 16GB, but the BOX CLEARLY IS ADVERTISED AS HAVING 32GB. With the help of Best Buy, we tried to get this resolved, but customer support wanted the STORE TO SEND THEM CORPORATE BILLING INVOICES to confirm what we already know, that the system information does not match the label on the box. Every effort was made to work with DELL and their agent informed me that they will not help because

General profile image

Jordan - 13 d ago

5

Dell Computers headquarter complaintandhelp001 @gmail.com

Dell computers headquarter complaintandhelp001 @gmail.com

Dell Computers headquarter complaintandhelp001 @gmail.com

Dell computers headquarter complaintandhelp001 @gmail.com

Dell Computers headquarter complaintandhelp001 @gmail.com

Dell computers headquarter complaintandhelp001 @gmail.com

General profile image

Roger - 10 d ago

3

I purchased a DELL Inspiron 17 7786 laptop from Best Buy. On the BOX it clearly states that the laptop comes with 32GB (32-Gigabytes) of System RAM. I purchased the laptop, set it up, and discovered upon checking the laptop, and the DELL Service page, the laptop only has 16GB (only one 16GB SODIMM chip, the other slot is empty where the second 16GB chip should be). I contacted DELL SUPPORT and was told to go back to Best Buy. I did. Their system also states it's 16GB, but the BOX CLEARLY IS ADVERTISED AS HAVING 32GB. With the help of Best Buy, we tried to get this resolved, but customer support wanted the STORE TO SEND THEM CORPORATE BILLING INVOICES to confirm what we already know, that the system information does not match the label on the box. Every effort was made to work with DELL and their agent informed me that they will not help because their system shows it comes with 16GB and it has 16GB and the box is not relevant. I beg to differ. The box clearly advertises the laptop comes with 32GB and that is what the laptop should have!!

R

General profile image

Robert - 10 d 4 h ago

0

I purchased a DELL Inspiron 17 7786 laptop from Best Buy. On the BOX it clearly states that the laptop comes with 32GB (32-Gigabytes) of System RAM. I purchased the laptop, set it up, and discovered upon checking the laptop, and the DELL Service page, the laptop only has 16GB (only one 16GB SODIMM chip, the other slot is empty where the second 16GB chip should be). I contacted DELL SUPPORT and was told to go back to Best Buy. I did. Their system also states it's 16GB, but the BOX CLEARLY IS ADVERTISED AS HAVING 32GB. With the help of Best Buy, we tried to get this resolved, but customer support wanted the STORE TO SEND THEM CORPORATE BILLING INVOICES to confirm what we already know, that the system information does not match the label on the box. Every effort was made to work with DELL and their agent informed me that they will not help because their system shows it comes with 16GB and it has 16GB and the box is not relevant. I beg to differ. The box clearly advertises the laptop comes with 32GB and that is what the laptop should have!!

General profile image

sgf - 280 d 26 m ago

0

Dells customer service is absolutely terrible. I received my laptop on December 1, 2017. It's stopped working December 31, 2017. Of course after 30 days. It was sent in for repairs on January 2, 2018 after I called Dell. They replaced the mother board. I just got it back Jan 11, 2018, a Thursday. It has stopped working properly again and I had to call dell back Sunday, Jan 14, 2018. I have requested to have a replacement but they are refusing because of the 30 day policy. I have talked to customer service, tech suppprt multiple times, the warranty department and the return/exchange department. Not getting anywhere. So at what point does Dell take care of their customers and say "you have a lemon computer and we are goin to send you a new replacement". I have yet to be able to use my laptop for anything other than internet purposes. Dell strives on customer service yet I'm not seeing it. Now I have to mail my laptop on for a second time and wait even longer to be able to use it.

General profile image

Extremely Disappointed!!!! - 274 d ago

0

Disapointed! same problem with mother board, not working again now saying out of warrenty for two weeks, transferred over and over, you can pay to get it fixed I am told. The computer is 13 months old and a good paperweight. Can't get any number for complaints or money back or computer replaced, NOTHING! I want someone who speaks English to resolve these issues but it wont happen because they don't care as my money is a drop in thier bucket.

General profile image

Karen Brier - 273 d 1 h ago

0

(hidden) as I am collecting data for a class action lawsuit.

General profile image

Sylvia - 256 d ago

0

Would be interested in class action lawsuit.

General profile image

Horrible company - 241 d ago

0

so would I

General profile image

Anonymous - 172 d 22 h ago

Horrible is an understatement.

General profile image

Anonymous - 172 d 22 h ago

Yes. (hidden)

General profile image

Anonymous - 119 d 6 h ago

We would be interested in a class action lawsuit as well. Same exact problem. The computer is a lemon. Dell attempted to fix it and then had a tech come out to fix it. Computer has the same issues and Dell refuses to replace the computer. Horrible people to deal with. Never buying Dell again.

General profile image

Texas red - 112 d 3 s ago

0

ill join your suit

General profile image

Neil - 40 d ago

1

I am in ready to go for it I thought dell was a stand up company but they are not this is what went on with dell called dell for service on my sons computer it kept shutting down after 10 min they ran a test on it and they said that either the mother board or the liquid cool fan system was bad was told parts were no longe made and they could not help me this computer cost almost 5 grand they told me to scrap it and buy another one I did this for my son just for kicks I contacted a computer shop they came down checked the unit and it was the liquid fan I asked them could it be fixed they said no problem they had the unit for one day brought it back works like a champ and by the way there are parts avable dell lied I have no faith and trust in them they suck I am not done with them

General profile image

Anonymous - 248 d 3 h ago

How can I get it on the I would like to file one also

General profile image

Let's sue them - 242 d 4 h ago

0

I am most interested in participating in a class action lawsuit. Since Dec 7, 2017, I have had 2 out of box failures on the Dell XPS 13" laptop, both times a motherboard/hard drive failure. I have spent over 100 hours waiting on hold and dealing with their ineffective overseas support staff. I still don't have a working system. I'm over it...let's sue them.

General profile image

I agree - 196 d 13 s ago

Add me - I am tired of this. (hidden)

General profile image

anthony parker - 188 d ago

0

i am also interested this company is ripping people off

General profile image

Richard Tee - 200 d ago

1

I am interested in participating in a class action law suit. I have a notebook that has a warranty that is about to expire but I see no reason to renew it because their (almost can speak English ???) technical support that is transferred everywhere but in the USA. I have had technical problems with the software and was told that the software is not covered by my warranty.I purchased my notebook as a totally refurbished product with a new computer warranty. I'm totally PO'd with the Dell computer corporation.

General profile image

Carol, Tucson Arizona - 188 d 4 h ago

0

I ordered 2 student computers on March 31, 2018. They were ordered over the phone. It would have been my 4th and 5th Dells. I received an email with tracking numbers when they shipped. Each computer had a different Fedex tracking number. The day they were to be delivered, I got an email from a Helen Hernandez asking me to verify the address. I emailed back stating the address was wrong and gave Helen the correct address. One computer was delivered. The other was returned to Dell.

I phoned Dell to find out when I could expect the other computer. I was told I would have to reorder the computer and was transferred to the order department . When they took the order, I was told the special no longer was available and would have to pay $100.00 more for the same computer. I asked to speak to someone in customer service. That person was worse than the person I was ordering from - foreign - very hard to understand. I asked to speak to someone in the USA. The customer service kept telling me there was nothing anyone could do that they couldn't do. I then asked for a number to Dell's corporate office and I was told they were NOT allowed to give the number out.

I feel they are very dishonest now and they did not used to be.

General profile image

Debbie - 188 d ago

I am in on the lawsuit. My sons computer is only 8 months old and mother board along with 5 other parts have been replaced 2x and computer came back damaged 2x

General profile image

JOYCE ELLIS - 182 d 12 m ago

0

I am having a horrible time with them too. It started 4/14/18. I wanted them to set u a yahoo acct for me. They messed up my system.

They had me purchase 2,500 in debit cads saying I had to pay them . They were to deposit $300.00 into my acct and they put in $3,000.

Because they told me get Target debit cards which now I was told they couldn't use, it's costing me more money than I have, since they wiped out my checking and savings account. Now I have to wait for MY social security money to pay them before they will refund my $3,000.

I am corresponding with Alexander in INDIA of all places.

I want my money put back in it's original acct status and they won't do it.

General profile image

icenfire63 - 181 d 5 h ago

0

Karen I would like to be in that class action since I purchase a dell laptop last June and it's been back in for repairs two times I ask since the computer was within the 30 day return for a refund and I let them talk me into a new install of the OS. September and November the same. March had to send to Texas for repairs. The replaced the fan, heatsink, hard drive and OS again. I got that back April 4 2018 and on the 19th the problem of locking up started again. Got it going and after a few hours the laptop shut down and would not turn back on. Out to Texas on the 20th and the received it today the 24th.

General profile image

sean maddox - 172 d 22 h ago

0

Please add my name to your class action suit: (hidden). Twice in in two months I am being forced to send my PC back to Dell in Texas for repairs. A brand new PC. Unbelievable. My HP laptop lasted 10 years without incident. 10 YEARS. Before that, my used HP deskto0p lasted 5 years. DELL PC WORKS FOR A MONTH AT A TIME IN BETWEEN REPAIRS IN TEXAS.

General profile image

Daniel Pereyda - 153 d 18 h ago

Please put me on that list. My experience with Dell has been a laptop that doesn't really work well,freezes up, and other issues. However, that is nothing compared to the idiots that have working at their service center. Twice my computer has been at their service center, twice it came worse than when I sent; in fact, I got in back and plugged it in and nothing. They sent an out sourced tech to my home and I got to see first hand the incompetence of the Dell service center. The Dell service center fid more damage than repair to my laptop. I recommend sending written letters to the corporate office in Texas. You cannot reach them via phone or email. Write them at: Dell One Dell Way, Round Rock TX 78682. Good luck and patience.

Other Reviews & Comments

Geico Corporation
Rodrigues D. Same experience here! I have all the paperwork and original ... 

Fox News Network, LLC
To wunof2 It's okay for Shepard Smith to be a Democrat - he just need ... 

Geico Corporation
Rodrigues D Me too! Please contact me asap so I can join you in a class ... 

Fox News Network, LLC
To Sage & Kman Sage & Kman - They prove there is no cure for stupid!!

The Directv Group, Inc.
Unhappy with Directv I have two receivers. Every winter, I suspend service on on ... 

Geico Corporation
Rodrigues D Geico has hit a new low. I recently purchased a new car in  ... 

Fox News Network, LLC
Correction to Bye Bye Correction. Comments named Anonymous should have read:

Fox News Network, LLC
Anonymous If you have something constructive to offer please do so. Y ... 

Safeway, Inc.
C. dillon Store 970 in San Mateo is horrible. No checkers, no baggers ... 

Amazon
george I am a Prime card holder, and have spent some major cash ov ... 

Best Buy
sehun Episode Two of Best Butt or Worst Buy (take your choice)... ... 

The Home Depot, Inc.
Anonymous Dear sir Madame I am interested in bringing a home depot in ... 

Wal-Mart Stores, Inc.
ronnnie This is very hard to believe after talking to a Wal Mart ma ... 

Lowe's
simmi I have been going to Lowes in Gainsville florida at the 13s ... 

The Directv Group, Inc.
Anonymous Hi my name is Elise I'm a customer with DirecTV I'm praying ... 

Costco
Anonymous You dont know anything about those people or why they were  ... 

Avis Rent A Car
The moron who believes good service exists What the hell is the matter with AVIS?????? Can hardly beli ... 

The Directv Group, Inc.
sunny We spoke with the lady name Sheila st direct tv this mornin ... 

Lg Electronics USA
roger LG Electronics USA Headquarters +1_786_259'0475

Costco
Anonymous That is a third party service, not actually provided by cos ... 

AOL
ruhi your company is ill equipped to serve the public

Google Inc.
sunny So I searched google support on Sat morning and requested a ... 

Cox Communications, Inc.
frustrated john i need the due date for 15th and they will not and continue ... 

Dollar General
Nikki My Dolllar General in Upper Marlboro, Md is suffering the s ... 

Cabela's Incorporated
Don i use to like cabelas until i purchased a 500$ and has a po ... 

Albertson's LLC
Ann Migliaccio I just left our local store in Klamath Falls, Oregon. What  ... 

Dollar General
Janet Well it is very clear after reading other reviews that most ... 

Enterprise Holdings, Inc.
Kimberly Raffield I will NEVER rent from enterprise rental car again and I wi ... 

Costco
Anonymous Also, they have a million members, they dont care about you ... 

Fox News Network, LLC
Anonymous I am a fox news viewer until that Shepard Smith comes on an ... 

Google Inc.
Anonymous I just wanted to add that I shouldn't have to pay to get he ... 

The Directv Group, Inc.
Dorina We spoke with the lady name Sheila st direct tv this mornin ... 

Amazon
Pissed Off PS,...I have a Platform....my story will be heard by thousa ... 

Google Inc.
Misha S So I searched google support on Sat morning and requested a ... 

Amazon
Pissed Off I am a Prime card holder, and have spent some major cash ov ... 

Pep Boys
Anonymous Amazing way to keep passing the buck!!! If the case has bee ... 

Costco
Anonymous I dont have the costco insurance anymore bc they tend to hi ... 

Fox News Network, LLC
Sage to Kman Kman, I used to think they were blind, deaf, or dumb. Now I ... 

Kohls
NO NAME The worst horrible Customer Service in the World you call t ... 

Amazon
Ananda I worked at amazon for a little over a year as safety commi ... 

Bank of America Corporation
Denise I am experiencing a nightmare situation now with BOA. I was ... 

Sprint Nextel Corporation
David R Been a customer 15 years and I cannot believe the horrific  ... 

Discount Tire
Ralph Nagel In your Beaverton, Oregon store you have a manager named Ar ... 

Kohls
Terrie I have been trying to pay my bill for three days. I can't l ... 

Fox News Network, LLC
Ethelbert Nevin Shepherd Smith is a partisan who should be returned to Miss ... 

Fox News Network, LLC
Anonymous send him to msnbc where he belongs

Fox News Network, LLC
wunof2 yes indeed Fox news needs to get rid of Shepard Smith, he n ... 

AT&T
NC She just got off the phone with them again. 54:11 minutes.  ... 

7-Eleven, Inc.
Lenir Richardson My complaint as it follows: 1. On October 6, 2018, I visite ... 

Fox News Network, LLC
CLS Get rid of this jerk Shepard Smith. He is the worst and is  ...