First, I can't believer you're shopping Dell for computers. Was previously a relatively decent company, but completely lost their way, I stopped using them almost a decade ago because of their underhanded financing, outsourced customer service and gimmicky IT department. Run, don't walk, to the nearest exit when dealing with these guys.
I purchased a Dell 5378 2 in 1, at Costco. The first machine I got actually crashed in less than 2 weeks. I got up one morning and it just didn't turn on (sudden death). I was able to return that one to Costco because it was less than 90 days.When it went on sale again in about 2 months I purchased the same model again. In about 3-1/2 months the images on the screen started to jump around. The Helpdesk people at Dell kept me on the phone for approximately 3 days trying to fix it remotely. Finally after wasting 3 days I had to mail it back to Dell for repair. They sent it back and it was working for 2 weeks and then the number 1 on the keyboard stopped working. Someone came to my home and replaced the keyboard. About 2 weeks after that the machine was going on and off for a few hours (it could not stay on) and then it went off that day and never went on again. I requested a different model and was willing to pay the difference but they would not accomodate me. They just want to give me a 'refurbished" one of the same model after 2 having failed to function. I can't believe they put such garbage on the market and then virtually tell the customer to suffer with their miserable technology. There must be something inherently wrong for 2 of the same model to die completely within less than 3 months and the first one after 2 weeks.
If anyone has gotten any satisfaction from Dell, please tell me how. If anyone has experienced similar issues with the Dell Inspiron 5378 2 in 1, please let me know.
I doubt if I am alone with the problems I have described. Class action should be an option.
I am not sure it is worth a review. The customer service is the worst. If you send emails to (hidden) it gets to the advanced resolution group. They still apologize for your inconvenience and won't stand behind their products. They are not upset that the care department tells lies. They act like they are doing you a favor when they replace your under warranty computer with a refurbished one that doesn't work well because they can't fix yours that was new. They may have corporate offices in Texas but they don't care about their American customers. I also tweeted negative comments and I think getting out their horrible customer service on Twitter and Facebook is the only way to go.
Proud to tell anyone and everyone not to buy a Dell.
I totally agree with Sallie Durika. I have had a laptop for 2 years that has gone back to them to get fixed 3 times and they have replaced parts and now they say I need a motherboard but I am not in warranty. So it will cost me as much to get it fixed as I paid for it. All you get is robots saying the same thing over and over. They have no concern for you the customer. I could go on and on. Bottom line I am going the same route with Twitter and Facebook and QVC where I bought it and letting everyone one know their product and customer care is horrible. Bought a computer that haven't really been able to use. DON'T BUY DELL COMPUTERS
I am really think it might be worth checking into some kind of class action lawsuit against Dell for poor quality and worthless customer service.
agreed, just a horrible company
Horrible horrible service. If I would have seen these reviews I would have NEVER ordered a DELL Laptop. They are condescending and rude and just arrogant. I'm on my third laptop and they refuse to fix or replace. They denied my repeated in-home service that I paid for. Just a horrible entity. They have ALSO discriminated against us as military family on active duty. WOW i'm shocked. This is NOT the AUSTIN, TX way! Their executive resolutions can stay in India.
I have been going back and forth with forth with Dell for 10 ten month and the last time in September went I received my computer back it was worse off than when I sent it to then on 9-14-2017 to repaired. The people that you have speak with are rude all they want to do is charge me money to fix the computer even though it is under a full life time warranty with Dell. Not to mention all the foreigner that I have had to talk with in the last then months 80% them could hardly speak English. So I am taking them to small claims court because enough is enough. DO NOT BUY DELL COMPUTERS ARE YOU WILL BE SCREWED BY THE COMPANY
Let me know how that goes. Maybe we all should go that route
Boy do I feel your frustration and I have only been dealing with Dell for a little over a month. I bought both of my daughters computers. Small ones. Both ended up needing repaired. The first one went well. Keep in mind that these computers are less than 6 months old. The second one I had to send back for the same issue. Power button issue. Anyways due to the language barrier they had everything wrong from the start including my name. LOL. The person handling the repair order sent me a shipping tag to send it to the TN. facility which is for returns not repairs. I questioned him even after I had to correct him on my name. He assured me that due to the hurricanes in TX, that I had to send it to TN. So low and behold they dismantled and destroyed my daughters computer and all they wanted to send me was a certified refurbished one or else nothing at all. So it took until today when I gave them my original Dell purchase I.D. number for the tenth time that they finally realized who I was and that they were trying to give me a wrong replacement computer. So the right one is supposed to be on its way today. However I own a business and now have 5 - 6 Dell computers that I will now replace with anything else including my daughters computers just so I can never have to deal with Dell again. They are rude and inconsiderate and do not do the right thing. This was their mess up from the beginning and should have given me a brand new computer not a refurbished one.
well I have just written a letter to the corporate office but after reading these reviews, I am not sure it will do any good. I wish I would have come to this site before buying our Dell computer. The support staff is the worst ever and they have no customer service skills at all when you can understand what they are saying. It is amazing to me that there are so many unhappy customers and it seems things have not changed. I wonder if Michael Dell knows how his comapny is being run and that there are so many unhappy customers. I would think someone in upper management would do something to try and fix some of the problems, but after reading the reviews, I guess that is not the case. I certainly plan on going on Yelp and Google to also rate this horrible company selling inferior and non operating computers. Most frustrating experience ever.
Dell Command Update returns different driver update recommendations than Dell.com/support. As a Dell customer, it is very disconcerting that Dell's own update programs return different results. How are we supposed to know which, if either, is correct?
I am not happy with the inefficient way the online sales department operates. I ordered a computer. The sale was subsequently confirmed by email and a provisional delivery date given. I was then informed by email by the appropriately Orwellian named Verification Department that my order had been cancelled. On ringing the number provided a number of times and not getting a reply I did some investigating. The 'VERIFICATION Department was on a twenty-four hour holiday effective from 9am Monday to 9am Tuesday!! What international company has holidays during business hours?
Does anyone have a US based customer service numbers? Been earching and all I get is asia,
1-(hidden) is the number I called today for assistance with my hideous Dell product. - Good luck!
Try (hidden)5 or 1(hidden) that is what I am going to do tomorrow. It probably will go to India.
yes go to google and dell corp office there are a list of name like the president , vice president lots of other exce. I have emailed all of them and mailing the letter also.
Did you find one
After having my computer one year I was offered a warranty. When I did not purchase the warranty my DELL COMPUTER was shut down. None of my APPS worked. When I called I Dell support was blackmailed into paying $353.96 for a Dell warranty so they would release my computer. The charges are excessive. I am going to contact my LAW FIRM about this. There was nothing wrong with my computer until Dell attacked it. I have receipts from Dell that I paid $353.96.
I just found out that my Dell Inspirion n7010 requires that I disassemble the whole computer to replace the cmos battery. This is very dumb engineering and would not make me apt to putchase Dell in the future.
Dell has moved to india for there ordering and customer service will I bought one from them the don't speak English and don't comprehend anything dell sucks and and you can't talk to anyone in Texas just to computer and india
I get tired trying to contact Dell I get customer service from India & Philippians and they but me in hold for long time the don't help. I'm a designer and General contractor I'm doing remodel for medical office . built several cabinet for exam room with space for printer E310dw to be inside according the specs on dell website it's Dimensions (WxDxH) 10.1 in x 14.2 in x 7.2 in and when we get the printers we found it (WxDxH) 14.1 in x 14.2 in x 7.2 in and not gonna fit inside the cabinets I can't find any printer can fit this size and to replace this cabinet it will cost about $4000. dell not taking car of there customer and the customer service in India unprofessional .
Dell has failed me, promises after promises to repair my business laptop as per warranty, to no avail. After weeks working with several technical support people to no avail, I've been unable to use my business laptop for my business for three weeks. I was made yet another promise to replace my hard drive today, guess what? No show now I sit with a worthless business laptop and a warranty contract that is meaningless. I've been working with "Advanced Resolution Group"
"Big name" to no avail. Rajeev Aggarwal is the GUY that has failed me in this matter among others, Dell warranties are not really appear to a safe bet. Now I've learned Dell is not to be trusted, I now have a throw away business laptop that I payed a hefty price for with a false warranty. Shame on Dell.
Your laptops seem to stop working 3 months after the warranty runs out