CLASS ACTION . . ANYONE INTERESTED
BUSINESS PRACTICES OVER A NUMBER OF JURISDICTIONS WILL PROVIDE STANDING.
AG OFFICES SHOW INTEREST.
Definitely...we are so frustrated
Very interested. I purchased a Dell Computer to replace my old and tired one which had XP. This one has been nothing but problems and when they sent me a bad update (Dell) not Microsoft, My computer crashed, no rescue disk, no USB disk nothing. Called customer service in spot head land, wanted to charge me $200 to up for service,F#@K THAT. Now I sit with a computer that barely works. I used to like Dell with my previous computer but now..... I am disabled, triple bypass and need my laptop for survival, thank god for Android otherwise I'd be screwed. Thinking about suing them in California (lower court) (hidden)
My computer messed up too. And when I tried to get someone to help me I kept getting people from India..Well heck I don't understand them so me being frustrated I hang up ..Happened at least 10 times or more. Never once recived a call from Dell to check and see if I was satisfied or not.
What can I do? XPS purchased last May, randomly freezes from the start, tech sent 3 times, still defective. I've spent at least 60 hours on the phone, reloading software. The have lied over and over. Finally contacted BBB and this got their attn. After another several weeks they offer a refurbished computer. Sent me the specs on the replacement and it did not have a 512 GB SSD. They tried to tell me that the unit I bought did not have one while I'm looking at the invoice! I am convinced I could not get worse service if someone was paid to do so. Dell sucks!!
I AM INTERESTED. THERESA SAUNDERS (hidden)
interested -- (hidden)
Very interested. I am so tired with dealing with Dell. They are terrible computers.
Yes, very much!!
I thought Dell was a good computer I was wrong the service tech's are from overseas you can't understand none of them my wife has been fighting with them for almost a month and has not solve the problem it's a shame the computer is less than a year old she asked them for the corporate office number and now some one in India is playing like they are from the corporate office if anyone get this review this is not fair and I will tell anybody not to buy a Dell because you don't stand on your word. Feel free to call me at 405-819--9738
By law, you can request to speak to a representative in the United States. They cannot deny your request. Had to contact Dell a few times and when I got an overseas rep I requested one in the US and I was put through.
I got a new - not refurbished - but new - Dell laptop in February - of this year - yeah - so like 2 months ago - about 50 days in I start getting this message that it no longer recognizes the power cord....as in the one that came with the computer. I went to Fry's - where it was purchased - they said call Dell - I called Dell - they said - mail it in you might get it back in a couple of weeks.....well I have production starting in one week so this clearly is not an option. Fry's said well if you would have paid more to get our service we could help .....so clearly if you want something that works - you have to pay more - and Dell said - well if you'd bought directly from us - we would just give you a new one - but since you bought from Fry's only this terrible option is available to you. So I ask you - why buy anything from anyone other than the manufacturer first of all - making Fry's completely obsolete..and second of all - you're telling me Dell doesn't stand behind their products if they are sold through a retailer.hmmm.really?
Dear Tamara, if the machine has been dropped the battery contacts may not line up properly.
Take the battery out, put it back in, see if the machine recognizes the power cord.
I understand your pain and feel your frustration, but sometimes gremlins are not gremlins, they are just things that are loose and/ or out of alignment.
Granted, Dell SHOULD know these quirks, but hey, they don't.
Best wishes, been there and done that, Courteous
The new lap taps are a horror they do not work with any program. The customer service has wasted 6 months and very little solutions. There is nothing but frustration and torture the customers. i bought one computer for 1200 dollars and it doesn't work for 6 months so i bought another one and that doesn't work either. I have spend Days and days and days and hours and hours and NOTHING. Raj from the corporate office just hung up cause he said his supervisor does not answer calls and his answer to spend another 6 months on the phone trying to get the system to work. IT IS SO PATHETIC. #5 years ago Dell had great computer and horrible customer service and then HP beat them out with their customer service. HOW I WA S A DAMN fool not to buy HP but I have been a loyal DELL customer for over 35 years, I have over 15 Dell computers and NO MORE DOES ANY ONE In Corporate know that the hell IS GOING ON!.
i am sick of dell support i got my bank account hacked after letting a dell tech remote control my computer.Dont trust them
A few months after buying I noticed that every time I lifted the screen, using only the amount of pressure necessary to do so, the casing began to split at the base where the hinges attached. After having the laptop sent to Dell "support" I was told that I had caused the damage and it wasn't covered by their warranty. Funny though, because with some basic searching I found out that this problem is pretty rampant with the inspiron 7559 model. But of course, just because hundreds of people have the same issue and have even posted photos like mine, its still my fault and has nothing to do with a faulty design. So after refusing to pay the $160, they shipped it back and the best part is, I HAD TO RE-ATTACH THE ****ING KEYBOARD. They couldn't even be bothered to put the thing back together again properly. Don't buy a Dell. Just don't do it.
I am a 73 year old retired social worker. I used my three year old Dell laptop primarily for my volunteer work as a Guardian ad Litem for children in the child welfare system. This week my laptop keyboard died. There were over fourteen keys that no longer worked. Good gracious!! How is it possible that my new computer is useless when my 25 year old Panasonic radio and TV are still operational?
I spent an hour yesterday on the phone with a Dell technician. His recommendation was to mail my computer to Dell so they could insert a new keyboard for only $159.
I am so disappointed in a company that was recommended as the best.
This a fucked up company do not buy shit from them I hope they burn in fucking hell!!!
Boy do I wish I had seen all these reviews prior to purchasing my Inspirion all-in-one desk top for my home. Purchased the computer in December 2016. Tried to install an HP 8620 printer. It wouldn't communicate. I thought the problem might be windows 10. So I bought a new HP8710 that is windows 10 compatible. Again it doesn't work. Per the Dell computer the "drivers are unavailable" I tried everything -- called HP, they were very friendly but couldn't resolve the problem. Called Dell, after 2 hours their idiot customer service rep told me he would have to write a separate code. I hung up. I had my IT guy come in because there is no way code should need to be written. He was unable to solve the problem so he called Dell. After 45 minutes on the phone he told my guy that is was a spooler problem and that he could fix it by writing some code but it would cost me $239. He then told my IT guy if he didn't like it I should return the computer and buy a different brand. Are you kidding me!!! I was so frustrated I went online to research the problem I was having. Surprise surprise, about 10 pages into the search I found a fix for the problem. I followed the directions and the problem was solved within 2 minutes. Ironically -- the fix was put out by Dell! What the F is going on with this company. My recommendation -- DO NOT BUY ANY DELL PRODUCT.
Ordered xps8910, was told it came with graphic board GTX960. have it in writing from sales group in India. Product was shipped with GT730 a lessor graphics unit. Discussed with DELL India & Philippians several times, explained the prob and various solutions they offered, and by the time it was resolved, the 30 day expiration return date had expired. They said it was policy and couldn't deviate. I wanted to talk to mgmt. in India, Philippians, etc. but no deal, 30 days can't do it.
I am trying to talk to DELL USA, because that is where policy generates and decisions could be made. But that is not easy to do. All the numbers go back to the various world wide locations, that can't do anything because of the 30 day policy.
I am still trying to get DELL USA, I think they may be Americans and have management experience to make a decision....at least I hope. Boy, are they behind times when it comes to customer service.
What the fuck is wrong with this fucking company. Bunch of morans that you cannot understand in India. Order computer than its cancel but no one tells you what happens. They run my credit card twice. So I decided I wont deal with the morans on the phone and I order it online. Well since they had ran my credit card twice they deny it. But again no info sent to me on what happened. No I am not a racist cause I was not born in this country but this country really needs to get there shit together and bring the jobs back to people you understane.
Horrible customer support. The outsourced representative was uneducated and not customer oriented nor could she speak clear English. I will never be purchasing another Dell product. My attempts to find an American representative was impossible - constantly was looped back to India. Pitiful, pitiful support.
I tried to buy a laptop on line for my mothers birthday. Dell canceled my order stating a configuration error. Than they refused to refund my money. The customer service agent lied stating they never took my money. I had to file a fraud charge against the company which you can't contact. I strongly advice people NEVER buy a product on line from Dell. They lie take your money and refuse to refund.
One month after purchasing an Area 51 (4,500$) and I can not get my invoice. Their technicians can not deliver a simple paper. Customer service: chat and phone, they hang up when you are still talking. E-mail, day after day without solving. How to get an e-mail address or phone number to get upper managerial levels?