Information, reviews and public commentary for US companies

 

Denny's

Rating
0.752793
Web
http://www.dennys.com
Address
203 E. Main St.
Spartanburg, SC
29319
Contact
John Miller
Role
CEO and Director
Phone
(864) 597-8000
Fax
(864) 597-8780
Employees
10,000
Twitter IDs
@DennysDiner
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Bad Mad Employees - 15 h 11 m ago

0

I had a second bad experience at Denny's location at I20& Bonnie View Rd in Dallas, TX on December 11,2018. I went in to try it for a second time and the service was just as bas as my first experience. I went in and sat at the counter and one waitress told me another waitress was supposed to take my order. The supposed waitress walked by me and my wife several times without even acknowledging us or offering us a glass of water. Finally I got out of the place and went to a different breakfast spot. If this location can't find professional employees,then Denny's should just close the restaurant. The employees look mad and seem as if they don't want customers to be there. This is my second horrible experience at this location. Wow

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Dr. Wiese - 14 d 8 h ago

0

I am almost 70, injured in Vietnam and walks with a cane. Home town is Reno Nevada and always went to Denny's there on Plumb lane with my family. I moved up to Oregon but go back to visit my daughter who still lives there... I notice every time i went back to Reno there were more and more Mexican out in the parks, working in the restaurants. This time I find that was all that I saw out in the malls and shopping centers... OK, we are invaded by Mexico and Nevada has been taken over, however I also lived in Central America for 7 years and am quit use to how these people are. Getting back to Denny's I went there with my 96 year old mother who has a little well kept small service dog. Entering Denny's it was packed and all the servers were running around like chickens with their head off, total chaos. Immediately front desk asked if this was a service dog, and I said yes. They called the manager over who also asked if it was a service dog, I said yes... They seated us at the far table where there was a 9year old with a computer gamer blasting from behind me. Everyone around me was Mexican including this kid and father who allowed him to disrupt the environment from having any peace while eating breakfast. I got up and approached one of the service and a front desk person asking if we could be reseated, they said no and told me there were other people that need to be seated and pointed to another Mexican family. At this moment the manager again approached me but instead of taking care of my request or this kids game she again questioned me about papers for the dog. I told her I already said the dog had papers and said I have her "large Tag" that says so... I went back and got it to show her, but instead she told me why do I not have a vest on the dog instead of it being on the color. I asked her why she was not taking care of my complaint, but instead harassing me about my mom's little dog, which was under the table and under my moms legs. She got pissy with me and I said this is crap. At that moment two of the Mexican waiters got in my face about the language I used and told me to get out. When I mean in my face I mean in my face as to the point I could feel their breath on my face. I said fine but I need to get my mother and they, about five of them got behind me and said no, out now. I head out to the front desk and as I was just about to the door the one Mexican call me a swear word and shoved me from behind where I almost lost my balance... I turned and there were not about nine of them ready to come at me from turning around... A lady at the door, who was not Mexican grabbed my arm and started pulling me outside... Once outside she went in and got my mother... I waited out front and called my daughter who was on her way down. We went to Ihop for breakfast, where they were nice and served well.. However, prior to leaving Denny's a police car came driving up as they called the police. I should have been the one to fall the police and made a citizens arrest for this Mexican worker, who turned out to be the husband of the manager for putting his hands on me and assaulting me physically. I will be writing this to the their CEO at the corporate office about how I and my 96 year old mother were treated over Thanksgiving. OH, I also want to mention all the Mexican that were finished and leaving walked by me out front and either smiled or laughed... Denny's should no longer be an American Restaurant it is now little Mexico.

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anonymous - 2 d 48 m ago

Dear Dr. Wiese, I was a witness at this incident. I recall that you asked the gentleman who was asking you for your dogs papers was simply following Washoe County Health protocol and ONLY stepped in after you starting swearing at his wife. I also heard you ask the gentlemen to take things outside. To me it sounds you have a problem with Mexicans as you are "quit use to how these people are". And Mexico is not in Central America, it is part of North America, so comparing Mexicans to Central Americans is like comparing US Americans citizens to Canadians. As an anonymous witness I want to say that the employees at Dennys handled the situation of a "Racist white man that is bothered by minorities and was disturbing the peace" as best as they could have handled it.

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Lorena - 2 d ago

1

Denny's has always been my favorite spot for Sunday breakfast. I live in Marina, Ca and the nearest establishment is two blocks away from my home but I rather drive 15 minutes to the establishment in Monterey, Ca only because the one in Marina has the worst customer service I've ever encountered... if you don't believe me just look at their yelp reviews. I don't understand why they would spend so much money remodeling the place when what they really needed to do is upgrade their customer service... having to wait 15 minutes for a table when there where many spots available and another 15 minutes for someone to bring our drinks after taking our order and having to hunt for a waitress to give us a straw for our milkshake... after the waitress brought the food we never saw her again until I had to ask for the check from another waitress. Horrible service!!

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Brenda - 2 d 9 h ago

1

First let me say when we finally got our food, it was great. We ate at the Denny's in Houston at Gessner and 249. When we first walked in the main door from the parking lot, the music was so loud I could not believe it. Went into the restaurant and it was just as loud. Hostess asked for my name, had to repeat it three times because she could not hear me. Told her to turn down the music and maybe she could hear her customers. Finally seated. Placed our order. After 25 minutes asked the waitress who had a terrible attitude what happened to our food. She waved her hand and said we are crowded. Four tables had been seated after us, they had eaten and left when we had this conversation. Finally got our food. Asked to talk to the manager Dennis. He had no interest in what we were telling him. None. The booth next to us had seven young people in it and our waitress Maria, constantly brought plates of pancakes and french toast. While we were waiting, after they received their initial food, the plates kept coming, one at a time. We counted 9 additional plates of pancakes being brought to that table, but yet, none for us after 25 minutes.

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Anonymous - 2 d 10 h ago

Denny's in Penn's Grove New Jersey at the Flying J. I ordered a tilapia Ranchero they gave me a plain piece of tilapia I had to walk back into the store and ask for the manager the manager never came out the server came back out with just pico de gallo and I said well they're supposed to be avocado the manager finally came out and said there's no avocados so I got my money back because you don't send out food without the two main ingredients that go on top.

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tresa miles - 3 d 4 h ago

0

went to dennys at syracuse ny at carrier circle i have never had such bad service sassy waitress and the place was filthy there was at least 8 tables that were not cleanoff from other customers my grand daughter got sick and thru up before the womens bathroom it tool 10 minutes to get anyones attention to clean it up the manager wasno help and said he just started the job there and the people after us also complained i will never eat there again the five of us in our party.got there at 5:30 and never left until almost 8 oclock food was cold which such not have happened will not go back

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Jeffrey L Steele - 4 d 4 h ago

0

I can't seem to find the store # anywhere on-line. 224 Daniel Payne Drive North Birmingham, Alabama . My family was wanting to stop at this Denny's and get something to eat. The waitress seat us down at a table, and it seemed like a long time and no ones was waiting on us. The table behind us their waitress had taken their order and they had finished eating. I asked the cashier if she could please check to see how long our order would take. The cashier told me very nicely that I would have to check with our waitress . I told her that their wouldn't be any problem that I would wait until I saw her and would then ask her myself. I then notice our waitress walking with her purse outside of the building. She got into a car and drive of from Denny's.Now it has been over an hour since out order had been taken. My mother was upset and wanted to leave . She stood up them everyone else got up and started to leave. I went to the cashier and told her I would like to pay for the drinks that they had brought us. The cashier stated really nicely that I didn't own anything to them and stated for us to have a nice day. The tea that they served to me tasted like it was 6 or 8 days old, and the others got coffee . The stated that it was so strong that they had to put a lot of water in it. Then the coffee was cold, but them you could drink it. I felt like I was out of place at this Denny's. I was so glad to leave and get away from this place. I only hope that you never have to experience what me and my family had to experience at this Denny's. I have never experience this at any other Denny's in my life ! ! ! !

Thanks you and I hope you can make some kind of an improvement so no one else will have to experience such in their life ! ! !

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Anonymous - 4 d 11 h ago

5

Hello my husband and I are regular customers at Denny's. The one on 32st and Bell in Phoenix,Az. I found the receipt address is 3205 E Bell Rd. Phoenix Az 85032. Store # 6612. About 2 weeks ago I got very sick and I had to go to the hospital. I had to stay for a few days. Every year I always love to go to breakfast on my birthday for my free birthday slam. It is a tradition for my husband and I. Well I was In the hospital this year. I was discharged from the hospital the morning after my birthday. I was really hungry and hospital food is always gross. So we stopped at our favorite Denny's the one I mentioned earlier. The Manager was walking around asking people if they everything is ok and if they needed anything. He stopped at our table and asked if we were ok? My husband told him we had just left the hospital and mentioned that we missed my birthday breakfast yesterday. The manager I think his name is Steven. Asked me if I had my ID? I showed him and he told me Happy Birthday and that I could have my birthday slam today. It made my day so much better. Thank you so much !!

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Carol walker - 5 d 4 h ago

0

I lunch at Denny's in North Natomas it was one of my worst experiences in A very long time . The waitress was rude, the food was horrible. The hostess acted like she was the manager, The so-called Cook came out and walk by her car to see who we were. I've never been so insulted trashy people, trashy food. I called corporate offices at 4 o'clock no one is there. I will never step into that restaurant again.

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Anonymous - 7 d 13 m ago

I was told by the Denny's near me no Christmas music of decorations. It might offend someone. They know how to spoil a holiday. No fun at all.

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D. From Virginia ! - 7 d 27 s ago

0

Being an OTR truck driver, I decided to find a place to complete my 10 hours rest break, so I went to pilot on highway 57 N bound, at first I shower, then decided to have dinner, so Denny's Restaurant was convenient for me to place my order to go, so I walk into this restaurant only to find out that my presence was not of great significance... I was the only person waiting at the front counter for someone to acknowledge my presence as a paying customer...After 5 minutes of standing there waiting and looking at the waitresses looking over at me, with no one making an attempt to acknowledge my presence. While observing three waitresses disregarding my presence. They went to three different tables only to ask the Caucasian couples, are you ok here ? Is everything OK ? Then they completely walk around the back of the store, and disappeared behind the wall. So I walk out and came back again in about two minutes, the same was observed,. I ask to speak with a MGR. here she came up to register to attend to a causation customer, she replied saying to me I'll be right with you, I reply saying ok . I told her what had transpired when I walk into the restaurant and no one came to me or even say I'll be right with you... She apologized for their action and ask if there's anything she could do to seat me personally, I replied saying no I lost my appetite, there was lady who walk in, sat down and was looking at the menu, overheard the conversation between myself and the Assistant MGR."NO NAME" for legal purposes only. But I can say pilot is one of our largest fleet support for fuel, and the largest Trucking Company in North America. The address to this restaurant is Store #482. 4610 Broadway, Mt. Vernon IL. 62864 . " back in 1992 I was discriminated against at a Denny's Restaurant in Virginia, that store since then has been closed, along with every Denny's in that part of the state... The people's sometimes you take for granted, can sometimes be your worst nightmares !!!!! Signed Unhappy Services.... ! P's. I forget, my company will hear about this as well as Pilot Corporate Headquarters,, this Store will be closed and others...Enough is Enough !!!

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Un happy customer - 7 d 8 h ago

0

My husband and I went to Denny's in Hopewell Virginia for a late lunch and the service and staff were the worst experience we've had at any restaurant. We were seated and sat for 10 minutes before anyone even acknowledged us. That is when we should have gotten up and left. The staff was more worried about complaining that a table was not theirs then giving service. When I asked who our waitress was I got a blank stare with no answer. Then another waitress yelled across the counter your food will be done in a minute! The only time the staff showed concern for us was after we asked to speak with the manager.

At that time everyone was attempting to look busy. I can guarantee we will not be back and I will also make sure to inform others of the lack of respect and service this establishment gives its customers.

I do want to note that the food was good, but that in no way makes up for the service or lack of service given. Also want to note that the manager did apologize for our experience and refused payment of our food which only frustrated us more. We did not want a free meal, just wanted a nice lunch with great service, though we appriciated she was trying to make it right. This location needs to retrain there staff if they expect to stay open. We were not the only frustrated patrons in the restraunt. Literally heard a waitress state "I am not waiting on another table". Sounds to me like she does not value or appropriate having a job. This manager needs to hire people who are going to do their job and support her, not let her down because she is not standing behind them to ensure they are performing their job.

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Jerry goodman - 8 d 22 h ago

0

We have our group meetings at two different Denny's due to the meeting room schedules. Denny's #1405 located at 1001 east capitol expressway is where we had our meeting tonight. The service at this location has never been good but tonight I would have fired half the staff. It took close to an hour to get the cold food that sat on the counter while the servers spent their time talking. My wife's bacon, avocado burger did not come with avocado. When I spoke to the server about the burger not having avocado he did not give me a reason. So my wife waited to eat her dinner thinking that the server would return with some avocado. 10 minutes passed and still no avocado. A different server came into the meeting room and I asked her about the avocado.

She quickly replied that they were out of avocados. My wife had a cold burger. I ended up paying for avocado that we didn't get. Many in our group of 29 sent their food back because it was cold or not what they had ordered. The sad part was that the servers found all of the issues funny and spoke in Spanish which many in our group understood. We complained and asked to speak to the manager and was told he would be coming in, but never showed up. We never have these type of treatment at the other Denny's #7388 located at 1140 Hillsdale ave. Both Denny's are located in San Jose. I hope we never have to use the Denny's on Capitol again. I was responsible for inspecting our food service system where I work and I can tell by inspecting the ware placed out on the tables that the Capitol Denny's has additional issues in the back room. I will never order food at the Capitol location again.

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Thomas Ryan - 8 d 5 h ago

0

On December 2, 2018, my husband and I stopped at the Pilot located across the street from Denny's to refuel and then we went across the street to the Denny's located at 449 Route 315 Pittston Pennsylvania to purchase two coffee to take with us in the car.

As it was around 4:00 in the morning, the restaurant was almost empty save for a few customers and a young lady behind the counter. When we requested two coffee to go, she turned around and, instead of heading for the coffee, she proceeded to first grab a cloth and she began to slowly clean a table. Then she returned back to behind the counter, picked up a meal and proceeded to deliver it to a customer. After that, she returned again to behind the counter and began to stack up some plastic containers, all the while ignoring us completely. Finally, when there was nothing more that she could possibly come up with to do, she went over to the coffee, poured two cups and returned to us with the coffee (no spoons, no sugar, etc.) and a sulky expression on her face. My husband and I were looking at each other in astonishment at her attitude, however, we simply made our coffee with some sugar which was sitting on the counter and then tried to pay this young lady. She went to the cash register to ring up the purchase, said that the system was not working, and then walked away to the other end of the counter, leaving us standing there.

We waited at the cash as she continued to ignore us completely.

Finally my husband had had enough and asked her how much we owed for the coffee and she replied "I don't know". When we looked at her incredulously, she stated that Denny's does not serve "only coffee" so she could not give us a price (and she was smirking at us the whole time) At this point we had been in the restaurant for approximately 25 minutes attempting to get two coffee to go, so my husband simply threw a $5.00 bill on the counter beside the cash, said that this should cover the cost of the coffee and, as we were leaving, the waitress said in a sarcastic manner "Have a nice day" and then proceeded to laugh.

So, if your idea of a good time is to be semi-served by a sullen, surly and insolent waitress, go to this location in the early hours of the morning. In addition, if Denny's policy is not to serve "only coffee", then they should post a sign to that effect so other unwary customers will bother the staff.

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Thomas Ryan - 8 d 5 h ago

0

On December 2, 2018, my husband and I stopped at the Pilot located across the street from Denny's to refuel and then we went across the street to the Denny's located at 449 Route 315 Pittston Pennsylvania to purchase two coffee to take with us in the car.

As it was around 4:00 in the morning, the restaurant was almost empty save for a few customers and a young lady behind the counter. When we requested two coffee to go, she turned around and, instead of heading for the coffee, she proceeded to first grab a cloth and she began to slowly clean a table. Then she returned back to behind the counter, picked up a meal and proceeded to deliver it to a customer. After that, she returned again to behind the counter and began to stack up some plastic containers, all the while ignoring us completely. Finally, when there was nothing more that she could possibly come up with to do, she went over to the coffee, poured two cups and returned to us with the coffee (no spoons, no sugar, etc.) and a sulky expression on her face. My husband and I were looking at each other in astonishment at her attitude, however, we simply made our coffee with some sugar which was sitting on the counter and then tried to pay this young lady. She went to the cash register to ring up the purchase, said that the system was not working, and then walked away to the other end of the counter, leaving us standing there.

We waited at the cash as she continued to ignore us completely.

Finally my husband had had enough and asked her how much we owed for the coffee and she replied "I don't know". When we looked at her incredulously, she stated that Denny's does not serve "only coffee" so she could not give us a price (and she was smirking at us the whole time) At this point we had been in the restaurant for approximately 25 minutes attempting to get two coffee to go, so my husband simply threw a $5.00 bill on the counter beside the cash, said that this should cover the cost of the coffee and, as we were leaving, the waitress said in a sarcastic manner "Have a nice day" and then proceeded to laugh.

So, if your idea of a good time is to be semi-served by a sullen, surly and insolent waitress, go to this location in the early hours of the morning. In addition, if Denny's policy is not to serve "only coffee", then they should post a sign to that effect so other unwary customers will bother the staff.

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Rose - 8 d 12 h ago

3

Please bring back the all day grits !! Also My husband n I eat at Dennys alot n have no complaints normally but ate at Dennys on highway 47 in Huntley Il yesterday evening that needs your attention immediately ! we meet another couple there that we just got hooked on Dennys restuants to, Food was over cooked I asked the steak be med n it was beyond well done ! My husband ordered Tilapia n it came out with avocado slices on it totally gross when your not a lover of avacados !You need a redo for sure on the whole store n cooking !!

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Never comming back - 9 d 4 h ago

0

Order was wrong I ordered my water they decided to bring it out with my appitizar witch was cold I order regular fries gave me seasoned and my I asked to keep lettice on burger no lettixe..my side of mayo..what a waste brings a soup bowl out with mayo like dag on carneys point nj with flying j as a trucker wanting to get off the road and relaxed I m very disappointed

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Gotta do Better - 14 d 13 h ago

0

DENNYS in Wilkes Barre pa is a ridiculous work environment and a sad experience for the guests. Dirty. Disgusting. Poor hygiene. Obvious drug use. Poor management. At this point just throw the whole store away.

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Anonymous - 9 d 9 h ago

0

Sounds like my store .

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Priscilla Faye - 10 d 12 h ago

0

Hi,

I recently made an order online with you guys and paid 10.00 extra for delivery and tip. My confirmation email. Said my food would be delivered by 7:52am at 8:10 i still had no delivery so i called they said they don't know anything about their delivery an my food has been ready so i had to get my newborn baby up take her in the cold to get my food which had been sitting out for an hr now. I asled for a supervisor or anyone in charge abd corporate number they said no one is in charge and they have no corporate number. They said they do not give refunds and my food is semi cold do i want it or not and they wouldn't remake it either.

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Michael Amato - 11 d 6 h ago

3

Mr. Miller,

I recently dined at one of your locations this evening for a bowl of soup and a grilled cheese sandwich. I recieved the soup and it looked small, so I asked the server if can order me a cup also. So I finished the bowl and then took the cup of soup and poured it into the bowl. Not surprised, it is the same ladle portion for a dollar more. Being in this business for thirty five years attention to detail is everything. Even though it is a dollar difference, bagged soup doesn't cost that much, $43.00 a case depending on the brand. So for a bowl you can still yield a profit if you made it 8 oz instead of 4oz for a cup and a bowl. This was at Dennys in West Haven, ct 06516.

Thank you for your time.

Michael Amato

(hidden)

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Tammy - 13 d 22 h ago

0

I was at Denny's in North Canton Ohio today with my mother. First the chips and queso was brought to the table. Dripping in dark grease the cheese was burnt on top and old. The marinara for the mozzarella sticks was just nasty. But the wold reason I'm writing this is because I bit into a chicken finger and it was RAW have pics

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Milly K - 16 d 7 h ago

1

We are fans of Denny's - however, our local Denny's is having problems. I won't return until

it's under new management. The following are our experiences over the last several months.

One time, we waited 2 hours for breakfast to be served. Another time, no one welcomed us and

we left after several minutes. Last Saturday, we arrived at 7:30 p.m. and it was almost empty.

When the waitress saw us, I could see she made a face that there were more customers. I didn't

let on that I saw her face because she smiled afterwards. After we were seated, we waited at

first for menus. Meanwhile, the waitress was waiting on a table for approximately 10 people when she had to return the plates because food was not as ordered. I've witnessed this often at this Denny's location. After not having our order taken and it was 20 minutes by now, I decided to time two minutes to see if the waitress would take our order before we walked out. She arrived near our table as my timer went off but went to the table next to ours and asked if the gentleman wanted more coffee and never even acknowledged our presence. At this point, the three of us left disgusted. We wasted 25 minutes of our valuable time when we needed to be somewhere. Meanwhile, there were two employees chatting at the register, not working. I recommend you send a silent shopper to this location and get this straightened out because Denny's in Cocoa Beach has created a bad reputation for themselves. I'm not the only one who has noticed this. When I told a friend what happened, she said, I can't believe you even went to that Denny's. The Denny's I'm referring to is located at

1245 N. Atlantic Ave

Cocoa Beach, FL 32931

Please save our Cocoa Beach Denny's

Milly K

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Carolyn S Slaughter - 16 d 12 h ago

The Denny's in milvale ut. Puts the trash can in the booth seat. I find this very offensive unhealth for their customers. My husband will noylt eat there again. I spoke to the manager and she said well waitress would wipe the seat with sanizerbut that not the issue . It is unacceptable with customers eating while this is going on. The TA WHICH IS NEXT DOOR IS MUCH CLEANER than the DENNY'S store.

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