On February 25th, 2020 we, along with friends, had breakfast at the Denny's restaurant in Anthem, Arizona. It was somewhere between 9:30 a.m and 11:00 a.m that we ate. The breakfast was so-so, and the young man that waited on us was not very diligent. Others had to cover for him, such as pouring more coffee. He also declined to take my credit card and bill up to the cashier, but this may be company policy. I will point out that the restaurant did not seem very busy at the time. Ordinarily I would have just shrugged this off as a bad experience and probably not considered having breakfast at Denny's again. But what seemed to me to be over-the-top rudeness was what happened when I went to pay our bill. The cashier at the register, a woman, asked if I wanted to add anything to the bill, insinuating I should add a tip. I politely declined as I had already left a very generous tip of approximately 30% at the table (actually too generous for the service we received). She then asked me, pointedly, if I wanted to add a tip. I politely told her I had left it at the table. A friend who was standing with me was appalled that the cashier would make these suggestions.
The reason I'm posting this is because Corporate may not be aware that these sorts of things are happening and hopefully they can address them.
During the COVID19 pandemic online orders can not use AARP Discounts. This needs to be addressed as I live in Florida, retired and have AARP and can not use it online.
We miss our nights out at Denny's, but we ONLY DINE WHERE AARP DISCOUNTS ARE APPLIED.
We called our order in, forcing us to PAY INSIDE rather than use delivery due to NO WAY TO ADD THE DISCOUNT.
I'm sure, you're going to miss alot of Seniors because of this.
Iam a former dennys employee at Bangor Maine i had to quit because of my college work and I have not got my last check and its been 3 weeks like come on they said they would send it out and I still haven't got anything back.
I am a former employee of Denny's in St. Peters MO. I have been waiting 3 weeks to get paid. They were suppose to get paid this past Friday but when I called the employee said that the checks haven't came in. I have a family and bills to pay and they act like this is no big deal. I'm very upset
I've been waiting a week for my paycheck. Every day they tell me some new lie about how it is on its way and I still have not received it. Last night I quit. There are only two of us running the place at a truck stop and putting ourselves at risk for our family's, and to keep our amazing truck drivers fed. Too bad because I liked it there. At a horrible time like this they could not take care of a single mother five. I have been working for Bob Evans as a server too, and I have never had problems like this. Wow!! I'm disgusted with the treatment i have received.
I need to know what the specific email is so I can get my w-2 . I cannot have my phone at work I am not available to call your corporate office during Your business hours. I just need the email so I can start getting my w-2 can Anyone help me ?
How is it possible u still open the diner to public . It's is risky for employees to go home to families after serving ppl u don't know. Regardless customers aren't even taking the risk no money is being made for the company
MR. MILER. I APPRECIATE DENNY'S SUPPORTING THE PRESIDENTS CORONAVIRUS TASK FORCE RECOMENDATIONS. I AM 85 AND A DAILY CUSTOMER AT YOUR FRANCHISE ON SAXON BLVD IN ORANGE CITY FL. THE MANAGEMENT AND STAFF AT THIS LOCATION HAVE BEEN DOING AN OUTSTANDING JOB KEEPING THE EXPERIENCE SAFE. AND, BECAUSE OF THE LOWER VOLUME I HAVE AGRRED WITH A RECOMENDATION ON FOXNEWS TO ENHANCE THE TIP WHICH I DOUBLED. I HAVE BREAKFAST EVERY MORING AT THIS LOCATION AND HAVE FOR ALMOST TWO YEARS....DAILY WITHOUT FAIL.. I APPRECIATE YOU OFFER FOR FREE HOME DELIVERY. IF NEEDED I WILL OF COURSE AVAILE MY SELF. BUT, FOR THE IMMEDICATE FUTURE I'LL SEE AMANDA, ANN, BETTY, LANA, CRYSTAL, ETC EVERY MORNING. COL DOUG CLEMENTS USAF RET. AT TABLE #4.
By reading all these complaints ..apparently advantic the owner of Dennys.doesn't care you would think that something would be done maybe their trying to lose money for TAX reasons they need to be inspected by the health department
The one in Ocala is terrible...service even the manager wouldn't talk to me ..people standing waiting for tables that were empty because wait staff didn't want to clean them I asked to sit by the window .and she put is way out back with no menu ..I ask her if I could sit by the window she said the table is dirty ...I told her get a cloth and we would wait she said no and kept walking. I asked to talk to the manager and she left us standing there so we walked out I will keep posting complaints on every site I can find ..till something is done .its not the first time and some of the girls are good..we have had some good experiences their but not many ....everybody beware its not worth the trouble too many good places that take better care of there customers . ....34475 zip
Im writing this letter to let you know that the dennys on elpers rd in evansville ind is ruining the dennys name i have went in there for lunch just to be told that there was no cook that i should come another day i have gone in there at lunch time and where are the workers all outback smoking and when i finally got service your server/mgr girl name brittany is cusing up a storm cause she has to cook my food i was so disappointed that use to be a good family place to eat i just wanted to let you know i won't be back and i will never bring my children there to eat in fear of that girls filthy mouth im sure im not the only customer you have lost is that the new way denny runs their business sincerely your lost customer ellen mcgillem
Went to the Denny's on Brook Park Rd in Cleveland Ohio on 3-10-2020 . And our service was bad our food sat under the warming light for 10 minutes the server was sloppy and slow and very unprofessional. Then when paying the cashier charged 15 Graruity. And we feel like that restaurant and server didn't deserve a tip at all. Never will we go back or recommend that or any Denny's
411 Denny in pontoon beach Illinois
Has roaches under the seats food walls are geasey you need to send some one down to close it and deep clean it and inspected before you opened OSHA NEEDS TO GO INSIDE IT
Well actually osha wouldn't really care, I think you mean the health dept.??
So I go to Dennys in Calumet park Il. , the host tells me its going to be at least 45 mins before they can even begin to take my food order since it's a kids eat free event going on, and every kid for miles around is there. So your turning away paying customers so you can tend to the non paying ones?? Oh and let me add that as almost every adult had a small "snack" on their plates , thanks dennys for ruining my night, catering to all the section 8 freeloaders.
Shocked at the service today.
Ive been coming to Dennys for my entire 46 years. Not once tilltoday have I ever had a less than great experience.
Today was a diffent story.
Im traveling through South Florida and pulled into this local store on 441 in Hollywood Fl.
I thought it odd to see an empty Dennys at lunch time on such a busy rout.
There is twice as many staff as there are customers. It ttok over 20 minutes to be greeted, then another 10 to get my coffee.
Ive always been met by a greeting staff and coffee immediately.
40 minutes later, my server asked if I was ready to order. I said Yes Ma'am.
She returned another 10 minutes after.
An hour after that, my food was up.
It was cold, the bacon was burned on one end yet raw on the other.
Honestly, if this was my store, of which I own many, Id lock the doors for "Renovations" until this one gets tightened up. You're really asking for trouble in its current operation status.
I personally chose to forgo the food. For my own safety.
This store needs a corporate visit DESPERATELY!
Denny's #8752, St George, SC
The cashier was a very rude person. When I asked her for the manager, she said she was the manager. I asked for her name and she refused. It was obvious that I was displeased and she then kept the receipt with the Denny's contact information which, I'm assuming, she wanted to delay me giving feedback to Denny's on my experience. This location is in very bad need of an unannounced corporate visit. Many customers were complaining with no concern from the management. If this person is really the manager, some serious customer service training is needed, OR, a change in occupation is needed.
I WILL NOT return to this location. I travel extensively and frequent many Denny's locations. This is by far the bottom of the scale (based on several visits at this location).
The rating is for this location only.
I would like to no you're policy's about rude guest yell at managers and one pushed a hostess and nothing was done no manager came to assist we were told we can't ask a guest to leave are you kidding me mange just listed to this woman's yell at here about long too me wait to be seated 8 pp are they that afraid of there job??? I was there and wittiness all of it!!! Just waiting for a law suit from one of those employees concern guest from San Juan teaxas
I'm Jannette Rojas and My Husband Just call this person CEO, complaint about service on Boston Rd, Springfield Ma. And just few minutes later Hispanic supervisor in shift said" I'm tired to make this fucking white owner rich. It's going to make me a heart attack. I'm tire to make him rick, it's doesn't help my pocket at all".
We went to Denny's on Feb 29th, 2020. I was very disappointed with the new menus. Have taken several breakfast items off your menu and you have eliminated the 55+ menu. I would hope you reconsider you decision to do this. It is one of the main reasons we frequent your restaurant. We go about once a week. Sometimes more.
This company steals workers tips. They're lucky I don't work there. Keep stealing and somebody is gonna come in a Denny's and shoot you stupid motherfuckers. And would you blame them? You're fucking theiving scumbags.
Hello my name is bryan moses and I used to work for the denny's in Columbus ga I lost my job over a big miss understanding so now that I no longer work with the company I am having hard time trying to get my w2 this is crazy and I call and call all am getting is a run around I need answers fast
Still have not received my W-2 from Denny's. Former employer in 2019. Either the phone rings and rings or get hung up on after waiting on hold. This is not acceptable. I left my forwarding address with Denny's when I moved.