Information, reviews and public commentary for US companies

 

DHL Express (USA), Inc.

Rating
1
Web
http://www.dhl-usa.com
Address
1200 S. Pine Island Rd.
Plantation, FL
33324
Phone
(954) 888-7000
Fax
(888) 221-6211
Employees
30,000
Twitter IDs
@dhlexpress
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cruizer54 - 11 d 29 m ago

0

Worst company I have ever dealt with. Dumb, ignorant employees that don't listen to you, then hang up on you. I wish somebody would put you freaks out of business because you are very unprofessional. I wouldn't refer you to a dog!

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Robin Boyd - 29 d 22 s ago

0

Absolutely the most incompetent company I have ever had the displeasure to do business with. Generally, when I see that DHL will be delivering an order, I cancel the order and look for an alternate source. It has been two days now that I have been waiting for a package. I keep getting texts that delivery was attempted. Delivery has NOT been attempted because I've been home for two days and no one has come up that driveway -- except for FedEx, UPS and USPS because they are able to deliver packages. That's their business. I don't know what DHL's business is. Not sure how they stay in business. When I try to call corporate to speak to someone, I am disconnected. It is astounding!

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Troutwhisperer - 40 d 4 h ago

0

This number for DHL is as useless as the company. After being told to stay on the line for assistance, you get an auto disconnect!

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Christine - 86 d ago

2

ILENE ID.# 1044377, I JUST WANT TO TAKE THE TIME TO RECOGNIZE HER WORK. SHE WENT ABOVE AND BEYOND HER DUTY IN HELPING ME WITH MY PACKAGES. SHE'S PROFESSIONAL , HAS A GOOD CUSTOMER SERVICE ATTITUDE , AND KNOWS HER JOB WELL .

SHE WAS THE ONLY PERSON THAT WAS ABLE TO HELP ME WITH MY NEEDS. BUT BEFORE I ISPOKE WITH HER , THERES TWO PEOPLE WHO WAS GIVING ME DIFFERENT INFORMATION THAT DIDN'T MAKE SENSE TO ME. I HAD TO CALL BACK TO BE ABLE TO GET THE RIGHT INFO IN REGARDS TO MY PACKAGES. THEY DID UTELIZE THERE SEARCH CAPABILITIES IN THE AND THEY WERE NOT ABLE TO HELP ME. BUT ID#. 1044377 WAS ABLE TO KNOW HER JOB WELL TAKING HER TIME TO SEARCH FOR MY PACKAGES. SO IAM VERY HAPPY FOR THAT. BUT THE OTHER CUSTOMER REPS. HAS TO BE RETRAIN IN DOING THERE. BECAUSE I FELT THAT THEY WERE NOT THAT HELPFUL. IF YOU HAVE ANY QUESTIONS IN REGARDS TO COMMENTS TO YOUR EMPLOYEES YOU CAN CALL ME AT. (hidden) THANK YOU AND HAVE A NICE DAY

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Christine - 86 d ago

2

ILENE ID.# 1044377, I JUST WANT TO TAKE THE TIME TO RECOGNIZE HER WORK. SHE WENT ABOVE AND BEYOND HER DUTY IN HELPING ME WITH MY PACKAGES. SHE'S PROFESSIONAL , HAS A GOOD CUSTOMER SERVICE ATTITUDE , AND KNOWS HER JOB WELL .

SHE WAS THE ONLY PERSON THAT WAS ABLE TO HELP ME WITH MY NEEDS. BUT BEFORE I ISPOKE WITH HER , THERES TWO PEOPLE WHO WAS GIVING ME DIFFERENT INFORMATION THAT DIDN'T MAKE SENSE TO ME. I HAD TO CALL BACK TO BE ABLE TO GET THE RIGHT INFO IN REGARDS TO MY PACKAGES. THEY DID UTELIZE THERE SEARCH CAPABILITIES IN THE AND THEY WERE NOT ABLE TO HELP ME. BUT ID#. 1044377 WAS ABLE TO KNOW HER JOB WELL TAKING HER TIME TO SEARCH FOR MY PACKAGES. SO IAM VERY HAPPY FOR THAT. BUT THE OTHER CUSTOMER REPS. HAS TO BE RETRAIN IN DOING THERE. BECAUSE I FELT THAT THEY WERE NOT THAT HELPFUL. IF YOU HAVE ANY QUESTIONS IN REGARDS TO COMMENTS TO YOUR EMPLOYEES YOU CAN CALL ME AT. (hidden) THANK YOU AND HAVE A NICE DAY

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Rob - 93 d 9 h ago

4

Some more phone number for DHL - http://www.couriersrus.com/business/dhl-courier-services-worldwide/dhl-courier-usa-contact-phone-numbers-2362

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Coastal Breed Music - 96 d 18 h ago

I am looking for a sponsor to help me and my community transport hundreds of gallons of water to HAITI to help them after the storm. I was referred to you by a friend, please get back to me if you are interested! Thank you in advance!

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Anonymous - 118 d 17 h ago

THE WORST EXPERIENCE OF MY LIFE!!!!!!!!

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DHL Hater - 139 d 7 h ago

0

Delivered Express Package 2 days later than promised. Caused many legal problems.

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DHL is beyond unprofessional - 141 d 17 h ago

DHL is a total joke .. they tell you they will deliver a package then not show up .. when you call they tell you that the local DHL decided not to deliver your package. when you ask to file complaint the refuse to give you the number to the local DHL an tell you there is no corporate office

DHL has no customer service , nothing but empty apologies ..

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databus23 - 4 y 151 d ago

In rage mode. @dhlexpress becomes a total joke when you miss the delivery. Since when did charge more for less" become a business model?

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Anonymous - 160 d ago

I dont like them no more i have overseas for over a year-and-a-half and never had to have this many problems with them before until now and they're giving me a run-around from one week to another been 7 days now if I don't hear something if I don't hear something soon I am calling a lawyer and have them

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Anonymous - 160 d 28 m ago

You have a package of. My oh and it is going to South Africa and it was supposed to be there on Wednesday afternoon and you guys are holding them hoes out any information I am trying to get this back to back or send it on I have email and fast what I have paid for it and my husband has paid for and shipped to it so can you please call me 217 816 8620 my name is Janet Snyder

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tsand - 4 y 151 d ago

If you ever need to send something to Bogota, Columbia, I highly recommend @dhlexpress... because @dhl is just some dude on twitter.

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PinBall_UK - 4 y 151 d ago

@dhlexpress followed my package traveling from the US to Germany to the UK over 3 days , now in the uk since August 18th and no tracker upda

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ranawayindec - 4 y 151 d ago

@dhlexpress I have gotten a problem, I sent a shipment but the address was wron, how can it be fixed?

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Convertology - 4 y 151 d ago

Use @DHLExpress at your peril. They will SPAM your mobile/cell number forever after they know it!

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kafesguatemala - 4 y 152 d ago

I love when I see @dhlexpress notifications; COFFEE DELIVERED

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misplacedrice - 4 y 152 d ago

Just got off the phone with @dhlexpress and I'm impressed. I had absolutely zero wait time and the man I spoke with was lively and sincere!

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adam_the_giant - 4 y 152 d ago

@dhlexpress @DHLExpressCan 2nd straight shipment that DHL has messed up and caused multiple phone calls. I just want my package!

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rydell - 4 y 152 d ago

@rydell I asked them about this. @dhlexpress: it's unfeasible to call everyone. So it's more feasible to waste the courier's time?

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