Information, reviews and public commentary for US companies

 

DHL Express (USA), Inc.

Rating
0.5
Web
http://www.dhl-usa.com
Address
1200 S. Pine Island Rd.
Plantation, FL
33324
Phone
(954) 888-7000
Fax
(888) 221-6211
Employees
30,000
Twitter IDs
@dhlexpress
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Anonymous - 29 d ago

This company has cost me and my husband $10,000 because of a lost package we both have told them we both have emailed them and have not heard anything back from them I cannot understand why this company is still in America please go back to Germany!!!

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Frank B - 31 d 9 h ago

0

I think this email to DHLs laughingly titled "Customer Service" department says it all about my experience with their third rate company:

THIS IS THE 3RD EMAIL I'VE SENT YOU, WITH 0 RESPONSES FROM YOU!!!!

I want to know why you are sending my package halfway around the World!!! Why is my package being sent from Canada to Germany before, supposedly, delivering it to Colorado Springs, USA!?!?!??? AND,....WHY is it still in Frankfurt/m, DE, and has been there since March 21 !!??!??

This is TOTALLY unacceptable!!! This package has been "In Transit" with your company for 3 WEEKS!!! I could've sent it anywhere in the WORLD via USPS by now!!

I am EXTREMELY PISSED!!!

Get back to me immediately, and explain WHY You are jerking me around and NOT preforming the service you have been PAID to provide!!!

The tracking number is: GM(hidden)03766302

I will be sending a copy of this email to your Corporate Hedquarters, and contacting the BBB to explore my avenues or recourse against your company.

Thus far, my inquiries to your Customer Service department have gone completely ignored!! At least have the decency to explain yourselves!!!

Currently, I am STILL waiting for a response and/or my package.

Do yourself a favor and choose another company,, ANY other company, for your delivery needs!

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A, Martin - 38 d 9 h ago

0

I just received a return package, a 4x4x12 box, containing 1 US Quart of a non toxic viscous liquid. It was returned because the clients DHL account in inactive. On two sides of the box are large red arrows pointing to the top and on top are two stickers in red that say, "This Side Up". It was returned through the Savannah, GA location. The box was laying flat, on its side when I arrived home. We ship probably $6,000/Month out by FedEx and only use DHL or UPS when the client pays. Things like this are reasons we do not use DHL as a primary international shipper.

If someone is smart enough to read road signs and have a drivers license to drive for DHL why the heck can't they read symbols?

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Take it from me - 63 d 42 s ago

0

I come from long island ny ALL of the managers are useless.maybe if corprate would watch their employess have if them are sitting around on facebook???? N9 one works they station in hauppage ny is the worst i watched a manger just posting pictures on Facebook??? Do you jot watch your employess? What wasted salaries you are paying unreal i will stay with frd ex and ups at least their employess stay ofg of personal web sites on compay time

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Concerned Citizen - 56 d 5 h ago

Are you okay sir? Did you have a seizure?

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fuck you - 57 d 10 h ago

Dhl has very very very poor service the people in san francisco ca do not know what they are doing, dhl has a very incompetent service, i will never use dhl again .

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Why is DHL still in business! - 79 d 9 h ago

0

sent an iPhone to my niece in South Africa from Utica New York. I paid, printed the mailing information and brought it to this very nasty space where on a small sign say DHL. I gave them the phone and postage stuff and they said they would package it and send it. The package arrived with an old Samsung phone inside and no new iPhone! They stole it and sent an old phone in his place! Unbelievable!

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Esther maina - 96 d 8 m ago

0

Hello,i recently received a shipment for Hong Kong to kenya and it was paid for 33.63dollar but when it reached to me the main office here is asking me to pay for another 32.000...can you kindly assist and explain to me why noone is giving me the right answer.

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Al - 99 d 6 h ago

0

Had a DHL van going 75mph weaving in and out of traffic on I-285 exiting onto I-85 South in Doraville, Ga, then continuing to accelerate and weave heading down I-85 onto Atlanta. Clearly endangering the safety of the general public. How to report? No corporate phone number. Customer & safety hostile. My company will no longer do business with them.

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cruizer54 - 111 d 11 h ago

0

Worst company I have ever dealt with. Dumb, ignorant employees that don't listen to you, then hang up on you. I wish somebody would put you freaks out of business because you are very unprofessional. I wouldn't refer you to a dog!

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Robin Boyd - 129 d 8 h ago

0

Absolutely the most incompetent company I have ever had the displeasure to do business with. Generally, when I see that DHL will be delivering an order, I cancel the order and look for an alternate source. It has been two days now that I have been waiting for a package. I keep getting texts that delivery was attempted. Delivery has NOT been attempted because I've been home for two days and no one has come up that driveway -- except for FedEx, UPS and USPS because they are able to deliver packages. That's their business. I don't know what DHL's business is. Not sure how they stay in business. When I try to call corporate to speak to someone, I am disconnected. It is astounding!

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Troutwhisperer - 140 d 14 h ago

0

This number for DHL is as useless as the company. After being told to stay on the line for assistance, you get an auto disconnect!

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Christine - 186 d 12 h ago

2

ILENE ID.# 1044377, I JUST WANT TO TAKE THE TIME TO RECOGNIZE HER WORK. SHE WENT ABOVE AND BEYOND HER DUTY IN HELPING ME WITH MY PACKAGES. SHE'S PROFESSIONAL , HAS A GOOD CUSTOMER SERVICE ATTITUDE , AND KNOWS HER JOB WELL .

SHE WAS THE ONLY PERSON THAT WAS ABLE TO HELP ME WITH MY NEEDS. BUT BEFORE I ISPOKE WITH HER , THERES TWO PEOPLE WHO WAS GIVING ME DIFFERENT INFORMATION THAT DIDN'T MAKE SENSE TO ME. I HAD TO CALL BACK TO BE ABLE TO GET THE RIGHT INFO IN REGARDS TO MY PACKAGES. THEY DID UTELIZE THERE SEARCH CAPABILITIES IN THE AND THEY WERE NOT ABLE TO HELP ME. BUT ID#. 1044377 WAS ABLE TO KNOW HER JOB WELL TAKING HER TIME TO SEARCH FOR MY PACKAGES. SO IAM VERY HAPPY FOR THAT. BUT THE OTHER CUSTOMER REPS. HAS TO BE RETRAIN IN DOING THERE. BECAUSE I FELT THAT THEY WERE NOT THAT HELPFUL. IF YOU HAVE ANY QUESTIONS IN REGARDS TO COMMENTS TO YOUR EMPLOYEES YOU CAN CALL ME AT. (hidden) THANK YOU AND HAVE A NICE DAY

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Christine - 186 d 12 h ago

2

ILENE ID.# 1044377, I JUST WANT TO TAKE THE TIME TO RECOGNIZE HER WORK. SHE WENT ABOVE AND BEYOND HER DUTY IN HELPING ME WITH MY PACKAGES. SHE'S PROFESSIONAL , HAS A GOOD CUSTOMER SERVICE ATTITUDE , AND KNOWS HER JOB WELL .

SHE WAS THE ONLY PERSON THAT WAS ABLE TO HELP ME WITH MY NEEDS. BUT BEFORE I ISPOKE WITH HER , THERES TWO PEOPLE WHO WAS GIVING ME DIFFERENT INFORMATION THAT DIDN'T MAKE SENSE TO ME. I HAD TO CALL BACK TO BE ABLE TO GET THE RIGHT INFO IN REGARDS TO MY PACKAGES. THEY DID UTELIZE THERE SEARCH CAPABILITIES IN THE AND THEY WERE NOT ABLE TO HELP ME. BUT ID#. 1044377 WAS ABLE TO KNOW HER JOB WELL TAKING HER TIME TO SEARCH FOR MY PACKAGES. SO IAM VERY HAPPY FOR THAT. BUT THE OTHER CUSTOMER REPS. HAS TO BE RETRAIN IN DOING THERE. BECAUSE I FELT THAT THEY WERE NOT THAT HELPFUL. IF YOU HAVE ANY QUESTIONS IN REGARDS TO COMMENTS TO YOUR EMPLOYEES YOU CAN CALL ME AT. (hidden) THANK YOU AND HAVE A NICE DAY

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Rob - 193 d 19 h ago

4

Some more phone number for DHL - http://www.couriersrus.com/business/dhl-courier-services-worldwide/dhl-courier-usa-contact-phone-numbers-2362

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Coastal Breed Music - 197 d 4 h ago

I am looking for a sponsor to help me and my community transport hundreds of gallons of water to HAITI to help them after the storm. I was referred to you by a friend, please get back to me if you are interested! Thank you in advance!

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Anonymous - 219 d 48 m ago

THE WORST EXPERIENCE OF MY LIFE!!!!!!!!

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DHL Hater - 239 d 17 h ago

0

Delivered Express Package 2 days later than promised. Caused many legal problems.

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DHL is beyond unprofessional - 242 d ago

DHL is a total joke .. they tell you they will deliver a package then not show up .. when you call they tell you that the local DHL decided not to deliver your package. when you ask to file complaint the refuse to give you the number to the local DHL an tell you there is no corporate office

DHL has no customer service , nothing but empty apologies ..

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databus23 - 4 y 251 d ago

In rage mode. @dhlexpress becomes a total joke when you miss the delivery. Since when did charge more for less" become a business model?

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Anonymous - 260 d 13 h ago

I dont like them no more i have overseas for over a year-and-a-half and never had to have this many problems with them before until now and they're giving me a run-around from one week to another been 7 days now if I don't hear something if I don't hear something soon I am calling a lawyer and have them

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Anonymous - 260 d 13 h ago

You have a package of. My oh and it is going to South Africa and it was supposed to be there on Wednesday afternoon and you guys are holding them hoes out any information I am trying to get this back to back or send it on I have email and fast what I have paid for it and my husband has paid for and shipped to it so can you please call me 217 816 8620 my name is Janet Snyder

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tsand - 4 y 251 d ago

If you ever need to send something to Bogota, Columbia, I highly recommend @dhlexpress... because @dhl is just some dude on twitter.

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PinBall_UK - 4 y 251 d ago

@dhlexpress followed my package traveling from the US to Germany to the UK over 3 days , now in the uk since August 18th and no tracker upda

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ranawayindec - 4 y 252 d ago

@dhlexpress I have gotten a problem, I sent a shipment but the address was wron, how can it be fixed?

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