DHL has a problem and I have a solution.
My parcel (hidden) was scheduled for delivery two weeks ago. In addition to trying to track online I spoke with customer service on several occasions. At one point I was told the case had been closed because I would receive last Wednesday. Not received.
Finally, I took the initiative of calling the 10th Avenue distribution center in NY. I spoke with a very helpful person by the name of Paul. The tracking system showed the same information from two weeks ago. He was able to find the package in the "lost and found." I was on hold for LESS THAN ONE MINUTE. Paperwork had fallen off the package.
Apparently your customer service department did not contact 10th Avenue. It has to be cheaper for DHL to find packages than to waste resources (customer service center "specialists?") and avoid the need to process claims. Lastly, this would create goodwill with your customers.
I look forward to your reply.
Difficult to use DHL as had two shipments to Pune India not get there. Customer service didn't want to "own" solving the holdups either. So these DNA gifts were returned to the store and they recommended we resend with Fedex. It should arrive tomorrow.
THIS IS THE WORST COMPANY THAT I HAVE EVER USED.. YOU GUYS NEED TO GET IT TOGETHER. OUT IN CALIFORNIA THEY WERE GREAT FOR PICKING UP AND SENDING MY GOODS. OUT HERE IN GEORGIA YOU GUYS SUCK!!!!!!!!!!!
This company in joliet il is very loud. It was built so close to houses on vetter rd. We on vetter rd were told and went to meetings. A lp filling station was suppose to be built where this dhl warehouse is. Next thing we know this warehouse gets built. The residents on vetter rd were not told about this. The noises from this place is so loud that we have to yell at each other when we are outside even though we are feet from each other. And at night the noise gets louder the sound is higher than our tvs inside our home. And it makes it very hard to sleep. I have not gotten any good sleep since this place opened
This area used to be a peaceful , quiet, and dark rural area. So we are used to the peace and quiet and darkness at night. The Illinois Pollution Control Board says that companies just can't come in and bring all the noise and lights into what was once was peaceful and dark at night area. They cannot disrupt our lives like this and deprive us of sleep especially when we are used to peace and quiet and darkness at night. I have went to the warehouse and complained and have called mars candy and wrigley gum. The two products thst are in thus warehouse. And got no where. I am ready to sue because of the noise and lights from this warehouse. Being deprived of my sleep is taking its toll on my health and I will not stand for it any longer. I have already met with my lawyer on this and are ready to sue. You at this DHL logistics cannot come in and make a the noise you want. This company knew how noisy this place was gonna be. Also the banging noise from loading the trailers up and the noise from the trucks in the yard also are loud and have gotten louder
DHL logistics needs to do something about the noise or I will sue. Or better yet GET OUT OF OUR NEIGHBORHOOD!!!!
I've worked for this company the past 10 months. I loved working in the recieving area. The company wants to hire me on but, in a department that would not be applicable for me. They would like me to sign an agreement that states I agree to work in the modulation area. Should I sign? I have till the 3rd of November to decide.
Read the reviews Will! WHY would you want to work for such a poor company??????????????
I have been waiting on medication for 1 1/5 weeks to be delivered from Stow Ohio. It;s 1 hour from here. Found out you don't deliver unless you have full pallets! With your poor service they'll never get full. This is pathetic and completely unacceptable!
I AM HIGHLY DISAPPOINTED AND DISGUSTED WITH THE SERVICE I'M RECIEVING FROM DHL. I HAVE BEEN WAITING FOR 2 DAYS FOR PACKAGES THAT WERE SHIPPED THROUGH DHL AND FOR TWO DAYS I HAVE BEEN GETTING THE RUN AROUND, THE CUSTOMER SERVICE ASSISTANT IS TELLING ME THAT MY PACKAGES WERE ATTEMPTED TO BE DELIVERED BUT YET THERE WERE NO DOOR TAGS ON MY DOOR EITHER DAY. MY APARTMENT COMPLEX IS VERY BIG BUT THE BUILDINGS ARE NUMBERED AND ALL A DRIVER WOULD HAVE TO DO TO FIND MY APARTMENT WOULD BE TO READ THE SIGNS. THAT SEEMS TO BE TOO HARD FOR THEM TO DO. I SPENT CLOSE TO $100 AND PAID FOR EXPEDITED SHIPPING THROUGH DRESLILY.COM AND THEYE SHIPPED MY PACKAGES THROUGH DHL WHO CAN'T FOLLOW SIMPLE INSTRUCTIONS AND THEN WHEN I ASKED FOR THE CORPORATE PHONE NUMBER I WAS TOLD BY WAYNE THAT HE COULD NOT PROVIDE THE NUMBER TO ME....... I HAVE NEVER BEEN MORE DISGUSTED WITH A DELIVERY SERVICE IN MY LIFE!!!!!
Yup. These guys suck the big fat one.
I am stunned as to the lack of customer service, follow up or help from the USA DHL team. I am still waiting on an update since my call to the company on Tuesday. I will never use this company again, i will use FEDEX for all of international or domestic shipping needs. I have always received timely information from FEDEX and it seems like their is a trained lack of caring coming from the top of the organization.
I totally agree with you. This is my first time using DHL and it is an horrible experience.
Worst, worst, worst FIRM to ever deal with. For years they have refused to change our City address in their system(despite claiming otherwise) and every shipment takes days to get out because of this. If you try and get ahold of the headquarters in Florida they will not even allow you to speak to an operator to be directed to the right department. You cannot get a sales representative on the phone as they never answer. So shipments do not get out in a timely manner. The utter stupidity is beyond belief that a simple address cannot be changed with thousands of dollars of business are shipped yearly at the very same address and picked up by DHL.
I am sorry to hear that DHL has such a bad service reputation. I have used them and had a wonderful experience both internationally and domestically. I know from experience prior to the merger with Airborne Express they were very customer oriented. I hope someone reads these and takes notes for improvement. They were a great reputable company up until the merger. They unfortunately for them, got rid of the people who made DHL a big success and cared about their customers and went the extra mile to please each one. I am shocked at this and only hope that they can recover the faith of customers and bring back the loyalty of the employees to go the extra mile to research and get the deliveries where they need to be and get the reputation back. I can say this however, if you incur additional charges upon the package reaching the destination it is only due to what the customs agent who inspected the package in the receiving country decides that there will be additional duty assessed, DHL, FEDEX nor UPS can do anything about that charge and they can only pass it on to the recipient of the package or back to the shipper if that is what has been set up. Customs can be a real trip to deal with depending on the commodities within the package and the countries regulations. Just be mindful with that. So I wish I could help each one of you but I do not work at DHL at the moment however if I ever do I will bring this to their attention. Good luck everyone.
Hello,i recently received a shipment for Hong Kong to kenya and it was paid for 33.63dollar but when it reached to me the main office here is asking me to pay for another 32.000...can you kindly assist and explain to me why noone is giving me the right answer.
Because customs charged DHL to get your package released. Its the duty that Kenya customs assessed to you. One never knows what the fees will be if any. Customs changes their procedures and duties daily. Sorry I know that is not what you wanted to hear.
DHL is the worst. their drunk ass driver delivered my package to the wrong address and their rude ass staff didn't do anything to try to find my package or reimburse me being that they delivered by package to the wrong address in the first place. DO NOT USE DHL ITS GHETTO AND IF THEIR DRIVERS LOSE YOUR PACKAGE THEY DONT CARE.
I agree with DHL being the worst of the worst. I had a phone I left behind at a Venice hotel and the hotel made arrangement to ship to me which unfortunately I have never received. Have continually been working with different reps from DHL to no avail. Nothing but the runaround. Last one said I had to contact the service that picked up the phone in Venice for me to get a release so that I could file a claim. They could not help me with the claim until I received a release from them. I explained I had paid directly to DHL for this shipment and it should be up to DHL to work this out, not mine. That's why I paid for the service.. That should be their problem. DHL has lost the delivery, not I. Their job to locate the shipment or file the claim. All I can say is if you don't get your delivery don't expect DHL to assist you with it. DHL looses your shipment, you are out of luck. Never again will I ever use DHL again and neither should you. Let me say this problem has started from the scheduled delivery date of July 5, 2017 to now and have yet to resolve this issue.
I am in the process of TRYING to receive a document my wife sent me from Germany. Unfortunately, while the address was correct (to California) CA was inadvertently entered into the Country code. So the document was sent to British Columbia, Canada. From the second day it was shipped I called DHL and tried to rectify the situation. I called on 4 separate days and EACH day got a different answer. Finally it arrived in CA but I was told I need a letter from the SENDER saying it was OK? I am shocked how BAD this company is. I would use Fedex or UPS even if they charged 10x the rate. How this company (DHL) exists is beyond me.
Dhl sucks i work for them they work us like slaves with no breaks and work on saturdays.
DHL is the absolute worst. Spoke 6 times to Customer service today (including 2 "managers") just trying to get some idea when my shipment would be delivered. They all kept reassuring me that it will arrive today but couldn't give me any inkling as to an approximate time or window. So after wasting my entire day waiting on them, at 8:35pm I get a text that the driver attempted to make the delivery. He must have forgotten to at least slow down as he drove by, because I never left the house all day. He never knocked or left any notice on the door that I missed him. What a bunch of worthless LIARS!!! #boycottdhl #neveragain #worstcustomerserviceever
Utter nightmare. For decades I have been an investigative reporter. I thought I had seen it all. Not quite. The people at DHL are nice enough and I suspect that to some degree some of them try, but the reality is that most of them respond to problems robotically, are incapable of creative solutions, and so accustomed to lost shipments, bureaucratic think, and passing the buck that unless a customer (ex) is relentlessly dogged, there is no hope of recovery. It is eight days since I shipped my carton which contained a computer, a manuscript, spare phone, a thousand pages of documents, my entire wardrobe of dress shirts, etc. and I have had to cancel my travel plans because without those items I am professionally dead in the water. My experience with DHL could hardly be worse: I have been deliberately hung up on (deep-sixed,) transferred a dozen times or more, put on hold for hours, and apologized to countless times without any resolution. I had to go to the president's office (quite literally) before anyone seemed to care about me, and then it was only because I let them know I was a journalist (something I hate to do.) Never use DHL without triple-checking their rules (some are unfathomably obscure) and never use DHL for anything either precious or time-sensitive. Read the comments below and you will see why DHL is in such trouble.
DO NOT SEND ANYTHING VALUABLE WITH DHL
DHL charged me $2,500 to ship a work of art from LA to Geneva, failed to deliver to recipient (who owns a bank and a townhouse and has multiple contact numbers), shipped it back to LA, promised it would go right back to Geneva, and then left it sitting a warehouse for two more weeks without bothering to contact anyone. It is now more than 6 weeks and it is still sitting here in LA. Unbelievable. Never, never, never again will I use this service.
If you take a pile of dog crap and call it a supervisor .That fact remains it is and always be dog droppings
Worse co ever to use. Supervisors are no where to be found NEVER again and if ur smart u won't use them either
I think this email to DHLs laughingly titled "Customer Service" department says it all about my experience with their third rate company:
THIS IS THE 3RD EMAIL I'VE SENT YOU, WITH 0 RESPONSES FROM YOU!!!!
I want to know why you are sending my package halfway around the World!!! Why is my package being sent from Canada to Germany before, supposedly, delivering it to Colorado Springs, USA!?!?!??? AND,....WHY is it still in Frankfurt/m, DE, and has been there since March 21 !!??!??
This is TOTALLY unacceptable!!! This package has been "In Transit" with your company for 3 WEEKS!!! I could've sent it anywhere in the WORLD via USPS by now!!
I am EXTREMELY PISSED!!!
Get back to me immediately, and explain WHY You are jerking me around and NOT preforming the service you have been PAID to provide!!!
The tracking number is: GM(hidden)03766302
I will be sending a copy of this email to your Corporate Hedquarters, and contacting the BBB to explore my avenues or recourse against your company.
Thus far, my inquiries to your Customer Service department have gone completely ignored!! At least have the decency to explain yourselves!!!
Currently, I am STILL waiting for a response and/or my package.
Do yourself a favor and choose another company,, ANY other company, for your delivery needs!
Did they blame the delivery drivers