Information, reviews and public commentary for US companies

 

DHL Express (USA), Inc.

Rating
0.315789
Web
http://www.dhl-usa.com
Address
1200 S. Pine Island Rd.
Plantation, FL
33324
Phone
(954) 888-7000
Fax
(888) 221-6211
Employees
30,000
Twitter IDs
@dhlexpress
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Dick - 9 d 4 h ago

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If you take a pile of dog crap and call it a supervisor .That fact remains it is and always be dog droppings

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Anonymous - 2 d 6 h ago

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Worse co ever to use. Supervisors are no where to be found NEVER again and if ur smart u won't use them either

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Frank B - 92 d 12 h ago

0

I think this email to DHLs laughingly titled "Customer Service" department says it all about my experience with their third rate company:

THIS IS THE 3RD EMAIL I'VE SENT YOU, WITH 0 RESPONSES FROM YOU!!!!

I want to know why you are sending my package halfway around the World!!! Why is my package being sent from Canada to Germany before, supposedly, delivering it to Colorado Springs, USA!?!?!??? AND,....WHY is it still in Frankfurt/m, DE, and has been there since March 21 !!??!??

This is TOTALLY unacceptable!!! This package has been "In Transit" with your company for 3 WEEKS!!! I could've sent it anywhere in the WORLD via USPS by now!!

I am EXTREMELY PISSED!!!

Get back to me immediately, and explain WHY You are jerking me around and NOT preforming the service you have been PAID to provide!!!

The tracking number is: GM(hidden)03766302

I will be sending a copy of this email to your Corporate Hedquarters, and contacting the BBB to explore my avenues or recourse against your company.

Thus far, my inquiries to your Customer Service department have gone completely ignored!! At least have the decency to explain yourselves!!!

Currently, I am STILL waiting for a response and/or my package.

Do yourself a favor and choose another company,, ANY other company, for your delivery needs!

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Dick - 9 d 4 h ago

0

Did they blame the delivery drivers

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A victim of a parasite attact a4 - 9 d 4 h ago

Diliberate Habitchual Liers .That is a true name for the biggest group of phony management

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Tired of being talked down by a parasite that could do 1 10th the job I do - 9 d 5 h ago

0

It truley funny that dhl run a contest called the rodeo which is supposed to pick the best drivers.I find it very comical that the fact behind it is that this all about the supervisors.The rodeo is for the supervisors in a certain area has their drivers in line.The men and women who I drive safley for them selfs and not for the parasites supervisors who live off the blood and sweat of the hard working men and women who day in and out risk their lives on the streets while the.sups set in ac with their feet up on their desk.

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Angry as hell, bent on revenge - 13 d 8 h ago

0

I have never written of these in my life. People, companies make mistakes. But this time, the financial and emotional fallout is so substantial that I am outraged... think troubled marriage struggling with divorce. Twice given wrong information and then a failure to deliver when contracted. All that is bad enough, but the inexcusable part is the irreverent callous refusal of anyone take any responsibility for the mistakes. It is obvious that this is not DHL employees' first rodeo in treating customers like cattle. I would NEVER use this company for anything again! I intend to pursue legal action for emotional damages as well make slamming the company on the internet my new hobby..

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Anonymous - 15 d 11 h ago

You have to be the worst delivery company in the history of all delivery companies. Does the office in Bonn Germany know how poorly and miss managed this company is.? The absolute worst of your distribution areas is Melrose Park, IL. They received my package on June 1. Said the shipped it to Melrose Park USPS for delivery service. They handle Melrose Park ONLY. I'M 40 MILES AWAY. USPS has no idea where my package is. Neither does the company that trusted your company to get it delivered. Where is my package? (hidden)(hidden)11

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Anonymous - 34 d 11 h ago

0

Just wanted to let them know that they have a lot of bad employees working for them people come in not wanting to work telling supervisors what they not gone do and talking shit all day

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Anonymous - 37 d 12 h ago

This is the worst company in the world

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Janeesh pk - 53 d 19 h ago

0

I have bitter experience with dhl. I suggest every one not to go whith dhl for shipment..... Really useless and untrustworthy people...

I am Janeesh from cochin, India, I shifted my family to doha. And i gave my essential household items, dress materials and my childrens food items to DHL cochin to transfer it to doha on 20/04/2017. They told me it take maximum 7 Woking days.

After 15 Days, today, on 06/05/2017, The parcels are still in cochin. They send, by their mistake to another place. Still they didnt take phone also.

First, my traking no was (hidden), And now they are saying that traking no is changed.

How it will happen... ??? Still i did nt get my parcels yet ....

Please.....dont send any shipment through dhl.....

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Anonymous - 90 d 5 h ago

This company has cost me and my husband $10,000 because of a lost package we both have told them we both have emailed them and have not heard anything back from them I cannot understand why this company is still in America please go back to Germany!!!

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A, Martin - 99 d 13 h ago

0

I just received a return package, a 4x4x12 box, containing 1 US Quart of a non toxic viscous liquid. It was returned because the clients DHL account in inactive. On two sides of the box are large red arrows pointing to the top and on top are two stickers in red that say, "This Side Up". It was returned through the Savannah, GA location. The box was laying flat, on its side when I arrived home. We ship probably $6,000/Month out by FedEx and only use DHL or UPS when the client pays. Things like this are reasons we do not use DHL as a primary international shipper.

If someone is smart enough to read road signs and have a drivers license to drive for DHL why the heck can't they read symbols?

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Take it from me - 124 d 5 h ago

0

I come from long island ny ALL of the managers are useless.maybe if corprate would watch their employess have if them are sitting around on facebook???? N9 one works they station in hauppage ny is the worst i watched a manger just posting pictures on Facebook??? Do you jot watch your employess? What wasted salaries you are paying unreal i will stay with frd ex and ups at least their employess stay ofg of personal web sites on compay time

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Concerned Citizen - 117 d 8 h ago

Are you okay sir? Did you have a seizure?

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fuck you - 118 d 14 h ago

Dhl has very very very poor service the people in san francisco ca do not know what they are doing, dhl has a very incompetent service, i will never use dhl again .

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Why is DHL still in business! - 140 d 13 h ago

0

sent an iPhone to my niece in South Africa from Utica New York. I paid, printed the mailing information and brought it to this very nasty space where on a small sign say DHL. I gave them the phone and postage stuff and they said they would package it and send it. The package arrived with an old Samsung phone inside and no new iPhone! They stole it and sent an old phone in his place! Unbelievable!

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Esther maina - 157 d ago

0

Hello,i recently received a shipment for Hong Kong to kenya and it was paid for 33.63dollar but when it reached to me the main office here is asking me to pay for another 32.000...can you kindly assist and explain to me why noone is giving me the right answer.

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Al - 160 d 10 h ago

0

Had a DHL van going 75mph weaving in and out of traffic on I-285 exiting onto I-85 South in Doraville, Ga, then continuing to accelerate and weave heading down I-85 onto Atlanta. Clearly endangering the safety of the general public. How to report? No corporate phone number. Customer & safety hostile. My company will no longer do business with them.

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cruizer54 - 172 d 14 h ago

0

Worst company I have ever dealt with. Dumb, ignorant employees that don't listen to you, then hang up on you. I wish somebody would put you freaks out of business because you are very unprofessional. I wouldn't refer you to a dog!

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Robin Boyd - 190 d 12 h ago

0

Absolutely the most incompetent company I have ever had the displeasure to do business with. Generally, when I see that DHL will be delivering an order, I cancel the order and look for an alternate source. It has been two days now that I have been waiting for a package. I keep getting texts that delivery was attempted. Delivery has NOT been attempted because I've been home for two days and no one has come up that driveway -- except for FedEx, UPS and USPS because they are able to deliver packages. That's their business. I don't know what DHL's business is. Not sure how they stay in business. When I try to call corporate to speak to someone, I am disconnected. It is astounding!

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Troutwhisperer - 201 d 17 h ago

0

This number for DHL is as useless as the company. After being told to stay on the line for assistance, you get an auto disconnect!

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Christine - 247 d 15 h ago

2

ILENE ID.# 1044377, I JUST WANT TO TAKE THE TIME TO RECOGNIZE HER WORK. SHE WENT ABOVE AND BEYOND HER DUTY IN HELPING ME WITH MY PACKAGES. SHE'S PROFESSIONAL , HAS A GOOD CUSTOMER SERVICE ATTITUDE , AND KNOWS HER JOB WELL .

SHE WAS THE ONLY PERSON THAT WAS ABLE TO HELP ME WITH MY NEEDS. BUT BEFORE I ISPOKE WITH HER , THERES TWO PEOPLE WHO WAS GIVING ME DIFFERENT INFORMATION THAT DIDN'T MAKE SENSE TO ME. I HAD TO CALL BACK TO BE ABLE TO GET THE RIGHT INFO IN REGARDS TO MY PACKAGES. THEY DID UTELIZE THERE SEARCH CAPABILITIES IN THE AND THEY WERE NOT ABLE TO HELP ME. BUT ID#. 1044377 WAS ABLE TO KNOW HER JOB WELL TAKING HER TIME TO SEARCH FOR MY PACKAGES. SO IAM VERY HAPPY FOR THAT. BUT THE OTHER CUSTOMER REPS. HAS TO BE RETRAIN IN DOING THERE. BECAUSE I FELT THAT THEY WERE NOT THAT HELPFUL. IF YOU HAVE ANY QUESTIONS IN REGARDS TO COMMENTS TO YOUR EMPLOYEES YOU CAN CALL ME AT. (hidden) THANK YOU AND HAVE A NICE DAY

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Christine - 247 d 15 h ago

2

ILENE ID.# 1044377, I JUST WANT TO TAKE THE TIME TO RECOGNIZE HER WORK. SHE WENT ABOVE AND BEYOND HER DUTY IN HELPING ME WITH MY PACKAGES. SHE'S PROFESSIONAL , HAS A GOOD CUSTOMER SERVICE ATTITUDE , AND KNOWS HER JOB WELL .

SHE WAS THE ONLY PERSON THAT WAS ABLE TO HELP ME WITH MY NEEDS. BUT BEFORE I ISPOKE WITH HER , THERES TWO PEOPLE WHO WAS GIVING ME DIFFERENT INFORMATION THAT DIDN'T MAKE SENSE TO ME. I HAD TO CALL BACK TO BE ABLE TO GET THE RIGHT INFO IN REGARDS TO MY PACKAGES. THEY DID UTELIZE THERE SEARCH CAPABILITIES IN THE AND THEY WERE NOT ABLE TO HELP ME. BUT ID#. 1044377 WAS ABLE TO KNOW HER JOB WELL TAKING HER TIME TO SEARCH FOR MY PACKAGES. SO IAM VERY HAPPY FOR THAT. BUT THE OTHER CUSTOMER REPS. HAS TO BE RETRAIN IN DOING THERE. BECAUSE I FELT THAT THEY WERE NOT THAT HELPFUL. IF YOU HAVE ANY QUESTIONS IN REGARDS TO COMMENTS TO YOUR EMPLOYEES YOU CAN CALL ME AT. (hidden) THANK YOU AND HAVE A NICE DAY

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Rob - 255 d ago

4

Some more phone number for DHL - http://www.couriersrus.com/business/dhl-courier-services-worldwide/dhl-courier-usa-contact-phone-numbers-2362

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