i ordered a north face jacket online and received a New England Patriots Super bowl baseball cap. When I called customer service, i waited for over 30 minutes for resolution which was i had to go to a local Dick's and return the cap and pick up the jacket. So my major inconvenience was met with NO discount or compensation for their big mistake. Will never shop here again. Horrible resolution and horrible company
IM STILL WAITING TO MY CREDIT BACK TO CARD 106.99 NEVER RECEIVED THE ORDER ON MY ADDRESS BUT IS EASY GET MY MONEY IM STILL WAITING TO CREDIT BACK IF OVER MONTHS I CALIMA MONEY WE MY LAWYER AND SUMMIT TO THE COURT THAT PEOPLE IT SUCKS
I just have to comment on the experience that I am having with Dick's customer service. I ordered a pair of Nikes for my husband. The wrong size arrived. I called and was emailed a shipping label for return and another pair was ordered. I schlepped off to UPS (using my free time) to return the incorrect shoes. The new shoes arrived. WRONG SIZE again! I called (my free time) and off to UPS again (my free time.) The new pair of shoes arrived. You guessed it, WRONG SIZE! I called once again and was on the phone for over a half an hour. These shoes are becoming expensive! Well, after a half an hour, a supervisor decided that she would find a pair for me at a local store. So, out the door went the so called free shipping! She located a pair about twenty minuted from me and said that they would be at the front desk. We made the trip (now a lot of my free time) and what do you think happened? WRONG SIZE! If this doesn't scream incompetence and inefficiency, I don't know what does! I called again today and was on hold about a half hour. Finally, I called corporate and spoke to someone. They are checking into it for me. They said that maybe an SKU is wrong. Really how is that my problem? I order online a lot and have never experienced anything like this. Amazon is excellent. Nordstroms is superb and Zappos is awesome. The better price at dick's for these shoes has suddenly skyrocketed with the addition of my time and frustration. THINK TWICE BEFORE YOU ORDER FROM DICK'S! Now that I look, I see many negative reviews on customer service. And frankly, I really don't expect to hear back from them regarding my order.
I just watched the video of the 5th Ward Saints on Facebook. I was amazed at the contribution you made for the sports equipment they so badly needed. And I want to congratulate you for being the kind of corporate sponsor that makes a difference in children's lives.
Good for you..... and thank you so much for caring about the next generation!
We received a sale notice for our local Dicks in Manassas, VA yesterday via USPS. The sale dates were for April 2 through April 15. Obviously someone messed up and everything I wanted was gone when I called. No offers for rain checks or apologies were forthcoming. This does not endear me towards Dicks. I hope this is a one time experience since I have been shopping at Dicks for close to 50 years starting at their original store in Binghamton, NY.
DICK'S SPORTING GOOD tiene el pero customer services de todo el pais, el cliente que les provee mucho dinero los atienen mal o simplemete no los atienden, tanto dinero que he gastado ahi y ayer tuve el pero trato de mi vida con una tia de 80 years old desde las 7: 00 pm hasta las 8: 45 sin atendernos y todos los empleados riendose y conversando enla registradora el la tienda de PLANTATION FLORIDA, deberian de darles verguenza a esta juventud de ahora que no consideran ni a las personas mayors. DICK'S SPORTING GOOD has the but customer services of the whole country, the customer who provides them with a lot of money, they do not do well or simply do not attend to them, so much money that I spent there and yesterday I had the but I deal with my life with an aunt of 80 years Old from 7:00 p.m. until 8:45 p.m. without servicing us and all the employees laughing and chatting at the register at the PLANTATION FLORIDA store, should give shame to these young people now that they do not even consider the elderly 500/5000 DICK'S SPORTING GOOD has the but customer services of the whole country, the customer who provides them with a lot of money, they do not do well or simply do not attend to them, so much money that I spent there and yesterday I had the but I deal with my life with an aunt of 80 years Old from 7:00 p.m. until 8:45 p.m. without servicing us and all the employees laughing and chatting at the register at the PLANTATION FLORIDA store, should give shame to these young people now that they do not even consider the elderly
I ordered a North Face Soft shell three weeks ago (March 21st, its now April 8th). The anticipated delivery date was March 28th. The plan was to have the jacket before I leave on my vacation tomorrow. Unfortunately, the jacket was not delivered. I called customer service this week and spoke to a young lady named Brianna. Brianna assured me she would have the jacket sent overnight to arrive by Friday. It's Saturday and still no jacket. I am honestly super pissed off right now. I would like to know what Dick's is going to do for me? Are you going to send my order? Are you going to refund my money because you had no problem charging me even though I received horrible service? Are you going to send me gift cards? Is Brianna going to continue to lie to customers? Help!!!!!!!! My name is Cary Sapp and my order # is (hidden)8
I took my daughter who is 13 years old to one of your stores to get cleats for softball. I had trouble finding them since there were only 5 different types to chose from. While there must have be over 25-30 pairs for baseball. Your whole shoe department for women is horrible. Unfortunately Mcsports and Sports authority are closing or closed Or I would have gone to either one of those over your store. I will be looking for someplace else to make my sports purchases for both my daughters since your store seems to cater to men!
Please stop selling wounded worrier shirts made in china,was at the store ready to purchase one for 28.00 until I saw the label on the shirt I would never buy that shirt made there,but will be writing a check to the organization. I WILL be spreding the word about where there made and who sells them in the USA. .....thanks lou
I called your store shortly to check on an item that I put on hold earlier today I got disrespected extremely bad hung up on approximately 6times he gave me the wrong number to cooperate kept getting smart told me not to call back etc.etc
My name is Patrick Williamson I need a copy of my w-2 mailed to 526 kalamia sq Leesburg VA 20176 the store I worked for was store number 1226. Leesburg VA. My date of birth is 5/10/1968. My social is (hidden).
Your management team can contact me at (hidden) thanks. Roy J. Applewhite
Roy J. Applewhite. I visited your Lombard, Illinois store on 3/12/2017. I didn't like the setup along with other customers. I would like to help your marketing team with free advice on how to organize the store. I will be graduating on May 5, 2017 with a bachelor's degree in business administration. My concentrations are business, accounting and marketing. Your store needs to be reorganized, so that customers can distinguish between men, women, boys and girls apparel. This store is in disarray in my opinion. I would love to work with your marketing and management team to help reorganize the store better.
Do you sell Stigobike?
Worst customer service ever!! Had problems twice with orders. Customer service couldn't give us any answers.
Would Sports Authority consider a corporate sponsorship of our youth karate team?
Our success is building and we need 10 Sports Authority karate team uniforms (with your logo), jackets and some protective equipment.
We are trying to qualify for national level competitions but resources are beginning to limit us.
William Rowe, M.Ed
RT @DICKS: @amandaprice_77 Glad you liked our commercial, Amanda!
RT @DICKS: @cduffield20 Thank you, Caroline!
RT @DICKS: @KimmSalinas Thank you, Kimm! Glad you liked it.
@DICKS is now carrying rugby balls in stock. #ruggersuccess #thereisagod
@DICKS no! Thank you for inspiring athletes! #Priceless!
RT @DICKS: @Eeema_knee10 Thank you! #untouchable
RT @DICKS: @mookie_yadigg Thanks, Maurice!
@DICKS Do you guys have any USA elite socks?