Information, reviews and public commentary for US companies

 

Dick's Sporting Goods

Rating
0.975232
Web
http://www.dickssportinggoods.com
Address
345 Court St.
Coraopolis, PA
15108
Contact
Edward Stack
Role
Chairman and CEO
Phone
(724) 273-3400
Fax
(724) 227-1902
Twitter IDs
@DICKS
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Mrs. Jerry Thompson - 2 d 45 m ago

1

Dear sir , I was In one of your stores and saw a copy of a AR 15

assault rifles. I am appalled that after the Florida high school

shooting you would sell such a thing. You don't get it. I will

not be back to shop in any of your stores ever again!!!!!!!!

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Aaron S - 15 h 35 m ago

Dicks does not sell ar 15's I would know because I work in the lodge. I promise you that whatever you saw was not a "copy" and is nothing like an ar15 please do more research next time. Dicks does not sell semi auto rifles.

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Gun Guy - 2 h 43 m ago

you are not very knowledgeable about firearms. Dick's sells several semi-automatic weapons.

Semi-automatic is defined as 1 round fired for every 1 pull of the trigger. A double action revolver is actually a semi-automatic handgun.

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Mrs. Jerry Thompson - 3 h ago

1

To Aaron, the copy I saw was a air gun , your like a lot of

other dicks employees , not very well informed.

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Dicks Shopper, knowledeable legal compentant gun owner - 12 m 31 s ago

3

LOL, are you kidding me. Another emotional uninformed American, blaming the gun, not the criminal. Mrs. Thompson had good intentions, but very much clueless when it comes to firearms. With the Darwinism displayed in her post, I wouldn't want her in my store anyway, she's a liability!

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Wendy E - 1 d 12 h ago

0

Dicks is poor. I shop anywhere but there. Over priced, lots of unpopular items in stock, can't use their own damn credit card to buy nonstock items and employees have to use a kiosk to order from their own store. It was like watching a two year poke random keys on a keyboard and ask the same questions over and over. POOR!

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Derrick Haines - 4 d 18 h ago

1

To whom it may concern (Hopefully the CEO),

As I write this in the parking lot of the Dicks Sporting Goods in Wilmington NC I wonder how you all stay in business.

I came to this store a hour before they close hoping to hit a set of irons that I want to buy. They were the new TaylorMade M3s. As usual nobody was in the golf department and I stood around for about 15 minutes, while 3 employees made eye contact with me from the front of the store. This has been the second time that I have come in to your store and not even been acknowledged in the last 2 months. I tried to come in a few months ago to buy a new 3 wood and the gentleman told me that I could not test the club in the demo room for free. It was going to be a $25 charge because the store has had a problem with homeless people coming in and hanging out while they hit golf clubs. Now most of the time when I come into Dicks it's after a round of golf or before I go golfing and I am dressed in a polo and pants. The idea of paying to use the demo room is ridiculous. And if you have a problem with homeless people coming in and hanging out please keep me out of that group of people.

The experience that I have received from your golf department is why I will now be driving 1 hour away to PGA Superstore in Myrtle Beach. Maybe someone from corporate should walk into one of the Dicks and compare the service between the two because I have made up my mind. Not only do they give better service but their prices are cheaper. How is that?? It should be easy to keep the rest of your customers happy because you all just lost 1 more. I will also make sure to tell the other 473 golfers at my golf club the piss poor service that I have received over the last couple of months.

Also you all close at 7 on Sundays. As I walked in to the golf department, I guess your head pro decided it was the right thing to turn off the tv and not even say hello as he left. Real smart on your general manager to make sure all departments are staffed till close. You all saved $20 in labor but lost out in $800 sales.

Thank Youn and Good Luck,

Derrick Haines

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Unhappy customer - 3 d 50 s ago

0

Good to know because I just received horrible service yesterday and I won't be shopping there anymore either!!!!

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Rabbi Barry BLUM - 1 d 15 h ago

0

Sad You couldn't send me a reply.

I wanted a couple Eagles Super Bowl Tees to donate to a shelter.

I will not be buying items at Dicks

Rabbi Blum, Broomall. Pa. (hidden)

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Josh Allgeier - 2 d 16 h ago

5

Hello my name is Joshua allgeier. I am promoter for Heroes and Legends wrestling in Fort Wayne Indiana. We are in our 10th season here at the Fort Wayne war memorial coliseum. This is a professional wrestling event. We look for attendance to be as large as 2500 people. I am formally asking you to please sponsor our event as a presenting sponsor. This event is April 21st 2018. Please let me know what I have to do to get to the next step.

Thank you for the consideration,

Joshua M Allgeier

Heroes & Legends Wrestling

Promotor

(hidden)

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Theresa Healer - 5 d 20 h ago

0

I was hired by Dick's Sporting Goods in Santa Rosa, California to play the role of a customer service specialist (supervisor). I was assigned to be trained by a customer satisfaction specialist lead name Celena. When I arrived to the front desk to meet her, she was the most nastiest person I have ever met!! She was unfriendly and unwelcoming towards me as a new team member! She didn't introduce herself, make eye contact, or show any type of professionalism, whatsoever!

While she was training me, she was calling me out in front of customers' where she was making feel belittled, embarrassed, and very uncomfortable, I had enough and spoke to managers, Tiana and Taylor where I requested to be trained by somebody else other then Celena! Tiana called Celena back to the office and spoke to her about her abusive and unprofessional misconduct!

Later, Celena came back up to the front desk and was angry, aggressive, and very confrontational while up at the front end. Celena told that if I have an issue with her that I needed to take it up with her and not the management team because that's not how it works around here! I walked away from her and went back to the management team discussing her inappropriate, abusive, and unprofessional demeanor! I stressed to the managers that Celena has some serious mental issues and desperately needs to seek counseling services! For a young girl, she is a very angry young lady with a major chip on her shoulder!! I firsthand witnessed her being extremely nasty to the customer's at the cash register and was appalled at the way she was speaking to them. She didn't acknowledgment the customers', no smile, no eye contact, and when a customer would ask her a question, she was abrupt and told them to "have a nice day, bye!" using a sarcastic, "I don't give a damn" voice.

Jason, the Store Director needs to take action against this girl and give her a stern talking to, written reprimand in her employee record, or part ways with her!!! Seriously, Celena is mentally unstable and when I discussed her behavioral patterns with her, the management strongly agreed with me that Celena desperately counseling services! Her behavior is a flat out disgrace and poor representation of Dick's Sporting Goods.

I resigned from the company the next day because of the horrible impression she made of herself the company. It's very alarming that the Regional Manager, (Scott) District Manager, and Jason, the Store Manager allow this girl to conduct herself like this!

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Worker - 3 d 11 m ago

0

I also work at Dicks and it's completely normal to keep this kind of mental problem worker. I think they like these worker.

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Totally Disgusted - 4 d 19 h ago

0

After going online to Dick's website and attempting to purchase the Bowflex Max Trainer M3, I found out that I needed to go in-store to purchase this item because they don't have it available to order online. The site said my local store had "limited stock". So...I go to the local store to purchase it and of course they don't have any in stock they tell me they can order for me online though. I'm thinking "great they like every other retail store have an internal process for ordering items to come in on their next truck. However, this was not the case. The employee instead goes onto the exact same website I was on earlier and proceeds to tell me that she is not able to order it online. (Thank you captain obvious but I had already discovered this to be the case) But wait it gets better... she than proceeds to tell me that "they are not able to tell me when or if they will be getting anymore in stock" and "they have no idea what items will be coming in on the next truck" Instead, they suggest I just "keep checking with them every couple of days" (like I have nothing else to do with my time). I ask them to please explain how it is that they have no clue what is coming in on their trucks or when and if they will be getting an item in stock again. They were not able to provide an answer. So I go online to chat with a customer service rep. thinking maybe they have some answers (silly me!). Instead, after telling the rep. that I had just come from the local store and they don't have it and asking if there is a way she can order it for me she tells me "sure" and proceeds to ask for the sku# which I provide her with. She than tells me that she can't order it for me (surprise!) and that the website shows that my local store has limited stock and I should go there to buy it. At this point I'm actually tweaking my head in utter disbelief. I again inform her that I was just there and they said that they didn't have any even though the site is showing "limited stock" and shouldn't that mean that they have at least 1 to sell me. She tells me " yes, but they have limited stock available for those customers who physically go into the store". I give up!!!! This company is a lost cause. There is not one competent employee in the bunch. I don't know how a company expects to succeed for long in the market when their customer service is such crap!

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Richie - 5 d ago

1

What sporting good store don't carry women's metal cleats very poor management I have checked with the store in Chesapeake Va for 3 weeks and still no cleats pitiful

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Hope - 5 d 14 h ago

0

Hello...I am not sure who if anyone will read or handle this situation. My husband and I went into the Dick's Sporting Goods in Corpus Christi, TX to purchase a gun safe. We had shopped around and decided to go to Dick's for our purchase. The first time we were there, a sales associate named Ethan helped us with information regarding the safes, delivery, installation, etc. He was very nice and helpful. In fact, he was probably the reason we went back to Dick's instead of going to Academy or Tractor Supply. So we went back this evening (2/17/18) to purchase the safe. When we got there, the floor model was gone so I went to search for a sales associate for help. There was a man on a cell phone in this room behind the gun counter. I knocked on the door, he must have not heard or something because he didn't turn around or anything. I pushed the button on the counter to get assistance. He came out and offered help. We proceeded to talk about the safe we wanted (which wasn't in stock). He talked to someone on his ear piece and even helped us locate the same safe on your website. Our dilemma was with the delivery/installation. We discussed our options with him (his name was Pete). He informed us that the delivery, either online or ordered through the store, was only curbside delivery. My husband and I were discussing the installation of the safe in the space we have in front of Pete. Pete told us that up where he was from, you could just go to the local Home Depot and hire a couple of Mexicans for 10-20 bucks to do the work for you. They will paint your house or anything. Then he asked if guys just hung out in front of the Home Depot in Corpus Christi, TX looking for work. I said no, then I thanked him for his time and we left. Needless to say, we were very offended. We live in a community that is heavily Hispanic. In fact, most of my family and my children are Hispanic. It was troubling that in this day and age, someone can just so casually be so offensive against any culture, race, creed, color, etc. I am hoping that education and more education and even more education is provided to your staff. Because of this, I will not go to Dick's Sporting Goods again. I will also tell everyone I know about this incident. You claim to support America and Team USA...well some of your employees would seem to not.

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Anonymous - 5 d 15 h ago

0

I have been trying to get in touch with them about my W-2's and all i get is a message . I am to the point of reporting them , and letting the IRS know. This place is so deceptive, and sneaky. Will never work or shop there , ever..

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Mark Evans mark_evans1970@yahoo.com - 6 d ago

0

Mr Stack

I really thought Dicks supported the community, the country, and more importantly the military. My son worked for your store until this morning. He gave his supervisor notice he was leaving as he enlisted in the US Navy (enlisted 02/15/18). He gave as much notice as he could as he ships out 2/26/18. He was told to write a formal letter and brought it in to the store for his shift this morning. Now his Manager tells him he will not honor his 2 week notice and will ensure he no longer will be able to reapply to work for Dicks. This is all after he was shortened hours to about 10 a week and still stuck with you after the holidays.

It's shameful and disgusting you allow these sort of folks to be in leadership roles. I will do everything I can to inform as many veterans groups and vets about this atrocity.

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Tracy - 6 d 13 h ago

0

This is definitely not an gender equality store. My daughter and I went to the long awaited Dicks store in Roseville Ca, which replace our Sports Authority and Sports Chalet to buy my high school daughter new softball pants and was appalled to see two tiny racks of same style with belt loop softball pant that ranged in size from childs small to adult. In others no size selection at all. Yet there was 2000 sq ft of the area covered with racks upon racks of boys and mens baseball pants. Its bad enough that girl athletes get short changed in the scholarship department or that our own Del Oro High School is the only school in our league that doesn't have a scoreboard, but our girls can't get the clothes and equipment they need. Wake up DICK,'s softball is huge here. I'm a very very disappointed customers. And to think I was looking forward to getting this store in my area.

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julai - 6 d 17 h ago

5

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David - 6 d 19 h ago

0

Was just in the Columbia missouri store to purchase a rifle and like always when I come here no one to help me stood at the rifle counter for 10 min with no help and as I was leaving manager and 2 cashiers were sitting in front of store chatting not helping anyone glad to see the customer service here is so poor made my choice easy to pay more at academy sports

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Concerned Customer - 7 d 4 h ago

Does Dick's Sporting Goods or any of its offshoot stores sell AR-15 style guns?

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Not a Team Employer - 8 d 5 h ago

1

it is now Feb 15th 2018, Have been waiting to receive my W2 for 2017.Have hot received in mail. Tried to create account in their Paperless employee link ; they sent me my former user id not recognized; left their in July, Sending letter to legal and IRS next, Former employees are of lease concern to corporate, Stay away

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Anonymous - 10 d 20 h ago

0

I just left Kennesaw Georgia dicks sporting good store .... The customer service was absolutely her Renda's, they try to belittle me and make me feel like an idiot just because I did not understand their pick up in the store policy. When I started to ask questions the manager became very catty with me and I asked if I could speak to another manager and she went and got him and from the moment he came down the store he stared me down and gave me the biggest attitude because I did not understand how their pick up program worked .... I had worked at Patagonia for years and if we had ever treated our customers the way that they did, I would have been fired and I probably would've gotten an email from corporate. Think what's most disturbing is the Manager was a mail and he was so catty, I expected perhaps a teenage girl to act that way but not a grown ass man . I doubt a review is going to get this store reprimanded, but perhaps you all should give your stores a 101 on how to respect fully treat your customers because I can guarantee you I will never walk into one of the stores again and any chance I get I will tell people go to REI, REI is the best outdoor store there could possibly be and their customer service falls in line with Patagonia's customer service and that's all

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Anonymous - 9 d 5 h ago

0

Was the manager you spoke to Tony ? Chubby and barely any hair ? Yeah, hes the WORST !!

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dave f - 10 d 14 h ago

0

Went to dicks sporting goods in Petaluma CA o buy a shotgun. I get there 2.5 hr drive start paperwork sorry we can't sell you the shotgun because my CDL has a po box numbe, I say that's ok my hunting lncs had my physical address. we have to have your physical address on lncs. Its Sunday 10am are you kidding sorry it's company policy. I'm pissed leave call Pacific outfitters in Ukhia CA, yes we have that shotgun ask will my paperwork work to buy a shotgun yes. I drive 1hr 20 min, walk in buy it 15 min later done bought it. Your called dick's for a reason , find another place to buy your stuff look a BBB very low ratting.

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