Information, reviews and public commentary for US companies

 

Dick's Sporting Goods

Rating
2.591477
Web
http://www.dickssportinggoods.com
Address
345 Court St.
Coraopolis, PA
15108
Contact
Edward Stack
Role
Chairman and CEO
Phone
(724) 273-3400
Fax
(724) 227-1902
Twitter IDs
@DICKS
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Anonymous - 6 d 29 m ago

For me to say this is a bad review is an understatement. For the manager and 2 employees at the West Covina California Dicks sporting goods, you have no business working in retail. You are unprofessional, inconsiderate and rude. First of all Dicks corporate, you FALSELY advertise your 1 hour online pick up! Or at least your West Covina store does. I placed a 1 hour online pick up order purposely because I have a new born at home so going out to shop and stand in lines is difficult right now.

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Anonymous - 5 d 4 h ago

I have spent a lot of money over the years at Dick's. I went into one of their stores today and noticed that the gun racks weren't as full as they always have been and that there was a lot of trash etc. laying around.

The manager asked if he could help me.He ended up telling me that Dick's were getting rid of all their firearms, ammo and even hunting items.

I guess I'm delusional, but I thought that they used to advertise their hunting equipment, along with guns? I'm afraid that this may be the end of Dick's. The word gets around fast, as for me I've still got money on a gift card. I'll probably use it up and then I'll not step back into their stores. Adios Dick! / / / . . . .

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Don - 2 d 19 h ago

My wife still loves Dicks!

Not me so much. : (

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Anonymous - 5 d 30 m ago

I have spent a lot of money over the years at Dick's. I went into one of their stores today and noticed that the gun racks weren't as full as they always have been and that there was a lot of trash etc. laying around.

The manager asked if he could help me.He ended up telling me that Dick's were getting rid of all their firearms, ammo and even hunting items.

I guess I'm delusional, but I thought that they used to advertise their hunting equipment, along with guns? I'm afraid that this may be the end of Dick's. The word gets around fast, as fo / / / / / / / / / /

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Hutch - 5 d 11 h ago

0

I have spent a lot of money over the years at Dick's. I went into one of their stores today and noticed that the gun racks weren't as full as they always have been and that there was a lot of trash etc. laying around.

The manager asked if he could help me.He ended up telling me that Dick's were getting rid of all their firearms, ammo and even hunting items.

I guess I'm delusional, but I thought that they used to advertise their hunting equipment, along with guns? I'm afraid that this may be the end of Dick's. The word gets around fast, as for me I've still got money on a gift card. I'll probably use it up and then I'll not step back into their stores. Adios Dick!

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Javier - 5 d 15 h ago

1

Just horrible customer service. My son received a pair of shoes for his birthday worth $109.00t hat did not fit. I wanted to return them not for money just for something else. But due to me not having a receipt because it was a gift they would only give me $89.00. I could understand it they were now on clearance but the same shoes are still on the shelf for 109.00. So how can a company get away with stealing 20.00 from someone. That's shameful. I will never do business with this piece of S&!+ stealing place again.

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Disappointed - 6 d 10 h ago

0

For me to say this is a bad review is an understatement. For the manager and 2 employees at the West Covina California Dicks sporting goods, you have no business working in retail. You are unprofessional, inconsiderate and rude. First of all Dicks corporate, you FALSELY advertise your 1 hour online pick up! Or at least your West Covina store does. I placed a 1 hour online pick up order purposely because I have a new born at home so going out to shop and stand in lines is difficult right now. I placed it and waited and waited for my email saying my item was ready. Well it never came. After 1 hour and 28 minutes I went to the store. Took my newborn and all. After sending my son in with my phone to pick up our order I again waited and waited. Well I knew something was wrong when my son didn't come back as he should when something is ordered ahead of time. So I ran in and of course he is waiting. In line! I asked 1 employee where the online pick up kiosk is since that is what YOU advertise and he says it's down. So right there you have a problem because there should be a protocol of when something is down especially when it pertains to the convenience of a guest. Your employee brushed it off. I asked for your manager and well that was pointless because your manager, who was on shift tonight in West Covina has the worst management skills I've ever come across. He tried to tell me that I didn't get an email saying my item was ready because they must not have the product, when it clearly tells you if the store you pick has your item. He said this multiple times as if I was naive and didn't know how to online shop. Then he said well I didn't get an updated email because their system is not "that fast". Again Dicks that is false advertising to say 1 hour and for your manager to say I have not received a follow up email because it must not be ready. After him trying to make me think I made a mistake on my ordering and that this item most likely is not in the store, my son came over and said mom they do have it. So a different employee looking at a handheld device which is obviously how you receive online orders finds my order, turns to the manager and says did he "drop" this order which I'm assuming is your store lingo for did he take care of this and he says no. She went and got it. I have 4 teenagers all of whom play sports and have spent many working dollars at your store and after today I am disappointed to say we won't be back. You should better train employees especially someone in management authority. You should also take tips from targets online ordering and pick up because they are efficient and organized.

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Rose - 6 d 13 h ago

0

I don't know if this is in your policy to tell customers to hurry up, but Sunday January 26th 2020 at 6:58pm at the Clearwater, FL location, I walked in with my son to look for a pair of Lacrosse cleats the door were still open and as I walked in Jordan told me to hurry up because the store closes in two minutes. I looked at him and continued to the back of the store for the item I was looking for. It took me maybe 2 or 3 minutes because there were just 2 types of lacrosse cleats, the one we wanted were not in my son's size so we had to get the other one, we continued to the cashier and there were a few customers, when I asked Joseph the cashier what was the name of the guy who told me to hurry up he said that he didn't heard anything so I described the person and he hesitated before telling me "Jordan". I paid, it was 7:11pm when I was walking out of the store and heard Jordan telling a customer that the store was closed and another employee telling Jordan "it's ok I know him". I was sitting in my car and they were talking at the door when at exactly 7:15pm Jordan and the other employee let the customer go in. I just want to know why me and my son were told to "hurry up" when two other customers were allowed to enter way past the time that the store closed.

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Anonymous - 15 d 11 s ago

(SPAM)

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Anonymous - 12 d 18 h ago

I went to buy a gun safe in Conway AR. I was there five min and got to cash out for the safe and all of them where find ????!! manger came up said they had display and it has a crack on the top Conor could let it go for 100 off well of course it was hectic and they was super busy , well I went to get it and the slide it in back of my truck I unloaded it and slid it on a hard wood floor with big blanket so no damage but now that i went to get my guns and I open it and it's all messed up shelf's are un level, Concrete is all over the place , the felt is hanging down from top the center wood support is all lose where screws are laying around which means it's been dropped hard at one point at the store if I had know that I would of never bought some thing that would not protect my arms from any thing!!!!! I'm not happy with this issue and I got pics and I can send to yal or I can post else where , I want t

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Anonymous - 11 d 19 h ago

I worked for a company building bikes for Dicks Sporting goods in the Metro-Detroit area. I have over 5 years in experience in this field. Last year I started my own bike building company NY Bike Assembly. My plan is to build bikes for stores who can't depend on Nation wide companies to keep up with individual store demand. I'm pretty sure bike sales for Dicks Sporting goods is declining due to not enough bikes being built for sale. Because Dicks Sporting Goods only deals with "Nationwide" companies I can't provide stores who absolutely need bikes built any service. I was told if I contact Dicks Corporate office, I may can speak with someone who can get approval for me a local business owner the help they need without the "N

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NY Bike Assembly Tiffany Hughes - 12 d 10 m ago

5

I worked for a company building bikes for Dicks Sporting goods in the Metro-Detroit area. I have over 5 years in experience in this field. Last year I started my own bike building company NY Bike Assembly. My plan is to build bikes for stores who can't depend on Nation wide companies to keep up with individual store demand. I'm pretty sure bike sales for Dicks Sporting goods is declining due to not enough bikes being built for sale. Because Dicks Sporting Goods only deals with "Nationwide" companies I can't provide stores who absolutely need bikes built any service. I was told if I contact Dicks Corporate office, I may can speak with someone who can get approval for me a local business owner the help they need without the "Nationwide" hassle. I'm looking to ensure my local Dicks Sporting Goods has hundreds of bikes for sale each spring and summer season!! Edward Stack Please HELP!!!

Flagged for review. 
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jellybilly05 - 12 d 19 h ago

1

I went to buy a gun safe in Conway AR. I was there five min and got to cash out for the safe and all of them where find ????!! manger came up said they had display and it has a crack on the top Conor could let it go for 100 off well of course it was hectic and they was super busy , well I went to get it and the slide it in back of my truck I unloaded it and slid it on a hard wood floor with big blanket so no damage but now that i went to get my guns and I open it and it's all messed up shelf's are un level, Concrete is all over the place , the felt is hanging down from top the center wood support is all lose where screws are laying around which means it's been dropped hard at one point at the store if I had know that I would of never bought some thing that would not protect my arms from any thing!!!!! I'm not happy with this issue and I got pics and I can send to yal or I can post else where , I want this taken care of I'm disable so I don't get slot of money I saved for a few years to get that but why have dime thing that won't protect my investment for my kids and grand babies !!! Please take care of this issue. Ty Mr Hardwick

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Anonymous - 15 d ago

(SPAM)

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Anonymous - 17 d ago

I am super picky about customer service. I worked in high end restaurants and in retail in my earlier years. I remember when a customer would ask for an item and the person at the resturant or in the store would help the customer what they were looking for. But in the 10 years I have noticed a decline of customer service everywhere I've I gone with my wife and son. But I bought some shoes online but they didn't fit. So I Called around at the different stores but no one had them in the stores. I finally spoke to young guy name David at the Huntington Beach store in California on edinger. His name was David in the shoe department and he was pleasant and helpful on the phone .

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Dick's Sporting Goods:HEADQUARTERS::+1:8:5:5:2:3:4:2:9:9:9,,,

Dick's Sporting Goods :PHONE:NUMBER:::+1:8:5:5:2:3:4:2:9:9:9,,,

Dick's Sporting Goods:HEADQUARTERS::+1:8:5:5:2:3:4:2:9:9:9,,,

Dick's Sporting Goods :PHONE:NUMBER:::+1:8:5:5:2:3:4:2:9:9:9,,,

Dick's Sporting Goods:HEADQUARTERS::+1:8:5:5:2:3:4:2:9:9:9,,,

Dick's Sporting Goods :PHONE:NUMBER:::+1:8:5:5:2:3:4:2:9:9:9,,,

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Karl - 22 d 7 h ago

(SPAM)

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Jimmy - 21 d 4 h ago

I am writing to you because I feel that your store was well represented here in Canton, Ohio. I shop at Dick's Sporting Goods Store last week. I always seem to find something in your store that I need for my running passion.

I was trying on some items in your dressing room, when I lost an expensive earring that my husband purchased for our anniversary. I called today to see if by chance it was turned in.

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Anonymous - 20 d 3 h ago

I work at the DSG in Janesville Wisconsin, discontinuing Lodge Fishing, Hunting, big mistake...we do fish and hunt in Wisconsin. Last weekend i had at least 6 people tell me it was the last time in the store.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;

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Dianne - 22 d ago

5

Dear Mr. Stack,

I am writing to you because I feel that your store was well represented here in Canton, Ohio. I shop at Dick's Sporting Goods Store last week. I always seem to find something in your store that I need for my running passion.

I was trying on some items in your dressing room, when I lost an expensive earring that my husband purchased for our anniversary. I called today to see if by chance it was turned in.

Brock, a sales associate, here in Canton was so professional in helping me with this matter. He checked at the front desk and even went back to the dressing room to look again. He said he would call me if they locate it and said he was sorry.

It was so refreshing to be treated with such kindness and respect. I told Brock that I hoped my twins were as professional as he was in their daily jobs.

Flagged for review. 
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Todd Moran - 22 d 17 h ago

0

I work at the DSG in Janesville Wisconsin, discontinuing Lodge Fishing, Hunting, big mistake...we do fish and hunt in Wisconsin. Last weekend i had at least 6 people tell me it was the last time in the store.

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Karl - 22 d 15 h ago

Yeah, I'm guessing the current corporate bosses at Dick's don't shoot, hunt, or fish. They've probably never touched a gun or fishing rod.

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Jose - 27 d 9 h ago

5

Hello my name is Jose. I am super picky about customer service. I worked in high end restaurants and in retail in my earlier years. I remember when a customer would ask for an item and the person at the resturant or in the store would help the customer what they were looking for. But in the 10 years I have noticed a decline of customer service everywhere I've I gone with my wife and son. But I bought some shoes online but they didn't fit. So I Called around at the different stores but no one had them in the stores. I finally spoke to young guy name David at the Huntington Beach store in California on edinger. His name was David in the shoe department and he was pleasant and helpful on the phone . I drove to that store and helped me out and said I could return the shoes and helped me place a new order for the correct size of shoes I needed. I would definitely shop there again. I went to the register and it seems like they store seems to care and make you feel welcome and not feel like your bothering them if you ask them as question. Thank you Jose

Flagged for review. 
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Alexandra Rodriguez - 31 d 12 h ago

0

I visited the cedar park dicks sporting goods today and left very upset. My husband found on display the black and white nike football cleats (vapors) that aren't released yet (the newest cleats). We tried them on and took them to be told at checkout that they weren't able to sell them to us because the release date hasn't happened however, this is a corporate sporting goods. It was upsetting to be able to leave That store without an apology for having them out. ALL associates should be trained on customer service. Although I know mistakes take place I feel very upset knowing they did NOTHING to try to help their customers.

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Olaf - 30 d 15 h ago

My wife still loves Dicks.

Me not so much.

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marie - 34 d 12 h ago

4

Someone needs to check the website it hasn't been working for weeks.. Cant imagine how much money the company has lost.

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