JUST RECEIVED MY ORDER AND THE SECURITY TAGS ARE STILL ATTACHED TO THE SHOES NOW I HAVE TO BE inconvenience and RETURN THEM REALLY
Came in one more time to give them a shot. Again only 1 person at registers with long line. Prices high and absolutely no customer service and no help in store. It's the holidays and this? Odd. Saw 50% off sign stating 50% off lowest ticket price. Had 12.99 shirt, ran it at 12.99. Asked about the discount and girl said already discounted. Showed her the sign. She said the manager said cannot do anything already discounted. Completely unacceptable. I will be another lost customer after continued issues with Dicks. Not sure why they continue to run skeleton crews and high prices. Not a program for success!
Store #228 just lost a family and business for life. I work as a professional safety manager, and I'm in fort Wayne IN for several months and have not brought my shot gun or rifles and was invited to a hunt this weekend. On Thursday I went to the store to buy a shotgun I picked out the one I wanted and went to pay for it. The check out clerk said he couldn't sale it to me because I'm from Tennessee. I spoke with the manager and he said it was illegal in this state and he couldn't break state law I thanked him for the clearifaction and told him while I was in Iowa I bought about 30 long guns . He said he hated to loss the business. Today I bought a new shotgun a few blocks away at freedom firearms they said the old law went out 3 years ago and I went back to your store and spoke with the manager. He said they will keep the policy this not only cost me a hunt and job connection but it infringes on my 2 nd admendment right and cost your company thousands.
I shop online and In store at Walden Galleria, Buffalo Ny dicks very frequently. I spend over $300-$400 dollars on nike active wear every two weeks. I wouldn't expect to be followed around the store as I shop for a new winter jacket. Every time I looked over my shoulder a store worker was right behind me. I couldn't even try on my jacket in peace. Maybe because I was dressed in a sweat suit I didn't look like I as going to buy anything? Or was it because I was African American? Lol who knows? I decided on a jacket I wanted. Walked around with it to try and find some gloves to match. As I look over my shoulder another employee is right in my face. The same one. Being followed around the store with a $180 dollar jacket. Maybe they didn't know I could buy a 100 of those jackets I have no need to steal. I took my business elsewhere in the mall and bought a nice north face. I will never ever spend my money at dicks again.
Is awful how you treated by dicks they made a big mistake I received a toy in the box of a item thats 1400$ I return it was shocked what was send to me asked them to have this investigated amd get back to now I tried returning a item and my ID was flagged people war looking at me like i was a scammer like i was breaking the low even the manager am taking this to the top am getting missed treated for what somthing that dicks did one off the own am sick to my stomach
I just had the worst customer service for the last time at Dick's, I am a single mom, his farther was very athletic but died when he was only 4 years old.... leaving me to look after all his needs to include athletics. I went to Dicks looking for advice on baseball, I wandered the store repeatedly with no luck. I went back when he started football, again, this time he needed cleats that was a headache, you wander the department looking for help only to find you have t order them on line....now I am back for indoor track shoes. I was told to come have him fitted and then we could order them on line. I get there again can't find a clerk to help, when I do there are two clerks stocking socks, I can't get the senior clerk to even look at me when he tells me they don't carry them out of season.....my son is running indoor track.....this season???? I am so done with this store.... this is why the brick and mortar store is a thing of the past. I recently saw thier new TV adds and though they would focus on customer service.....ya......not I am going to find another sports store..... good luck Dick's. You know the saying you get good service you tell a friend.....you get bad service you tell Ten...
My son is in a lot of sports
BEWARE OF LEGITIMATE RETURNS!!!!
I have shopped at Dicks and made several purchases over the years. With the purchases, I have also made returns. Apparently, a third service provider, TRE (The Retail Equation) is tracking your returns for DICKS and that includes those WITH RECEIPTS. In my case I had 25 returns, all of which included receipts with the exception of 3, in a 29 month period of time. Once your magical number of returns is met, then TRE places a "Return Decline" on your account and all future purchases are denied with or without a receipt. YOU ARE NOT SENT ANY NOTIFICATION TO WARN YOU ABOUT FUTURE PURCHASES AND RETURNS. In other words, you can make all the purchases you want, but you are declined from returning them, even with receipt. It amazes me that Dicks sends me all types of marketing material via both email and postal service, but they do not send any notification that your account has been flagged for future purchase returns.
On 11/2/17, I purchased an electronic golf device that totaled $213. After thinking about my purchase overnight, I decided to return it. On 11/3/17 I went to my retail Dick location and attempted to return the UNOPENED, UNUSED gadget, WITH MY ORIGINAL RECEIPT. The return was initiated, but then was immediately declined by the computer and I was given a piece of paperwork from the register stating "RETURN DECLINED". Since that day, I have made an appeal to TRE, Dicks Customer Service and even called Dicks corporate location. All representatives stated that the policy is enforced and there is no resolution. My appeals were denied.
I am trying to spread the word so this situation does not happen to you. I understand that policies are implemented, but I would have expected some COMMUNICATION from Dicks prior to them freezing my account from future returns. Needless to say, I believe DICKS policy is "penny wise, pound foolish". I have four grown children and several grandchildren and Dicks has always been our go-to spot for any athletic gear. Yes, we have made returns, but as a family we have also made many, many purchases. Our goal will be to spread the word about your policies.
Horrible horrible company. Bought something online nov 24 and nothing sent dec 9 at all. Look
At shipping says nothing was mailed I contact dicks. It was supposedly lost. No phone call no nothing. Not getting anymore so we are out of our money for 5 business days, yet if they would have given me a refund weeks ago wouldn't be an issue and we are out of the product. Worst customer service was offered 10% off next trip. You are joking because we are not going back ever. We have always been modells shoppers and will be driving the hour and half to that store instead of 15 to this store. This store is such a joke.
So, Its Christmas time. Tried to make a black friday purchase wit a store near my children, they would not cooperate. got someone in corporate to make it happen I thought!! however, they shipment is by YRC Frieght. worthless, 1 they want someone to take off work and wait for the them 9-5. 2 they will take the product off the truck! someone has to be home to do that.
WHO DOES THAT. now since i cant have anyone take off work all day and wait. they say they are going to cancel my order, ITS CHRISTMAS! So i suggested to Dicks to have the frieght carrier deliver it to the local Dicks Store, nope can not do that, cant change a shipping address. REALLY! all the years i have done business with this company and they are grapping on kids christmas. unbelievable..
On 10/27/2017 @ 8.59 PM I placed Online Order #(hidden)8 paying with VISA xxxx-xxxx-xxxx-4655. The Order had SKU: 10468968 (COUNT - ONE ) and SKU: 18328033 (COUNT - ONE) - charged total $43.30 on my VISA xxxx-xxxx-xxxx-4655. When I received the items I did not like the Items - did not open them. I RETURNED BOTH ITEMS WITH MY PAPERWORK TO DICK'S SPORTING GOODS STORE #00326 IN FAYETTEVILLE, GA (PHONE # (hidden)) AT ABOUT 2.20 PM ON 11/12/2017. TODAY (12/8/2017) IT HAS BEEN 26 DAYS SINCE THE RETURN DATE (11/12/2017) BUT THE MONEY ($43.30) YET HAS NOT BEEN REFUNDED AND HAS NOT BEEN CREDITED TO MY VISA xxxx-xxxx-xxxx-4655. I CONTACTED THE STORE 00326 MANAGERS IN PERSON AND SHOWED THEM THE STATEMENT PRINT OUT OF MY VISA CARD ENDING IN 4655 BUT THEY TOLD ME THEY CANNOT HELP ME AND I NEED TO COMMUNICATE WITH CORPORATE OFFICE. I HUMBLY REQUEST PLEASE DO YOUR INVESTIGATION AND REFUND MY $43.30 IMMEDIATELY AS IT ALREADY HAS BEEN 26 DAYS SINCE THE RETURN. MY CONTACT INFORMATION IS IN THE ORDER# (hidden)8 PLEASE CONTACT ME VIA EMAIL ONLY. THANKS
WILL NEVER SHOP WITH DICKS EVER AGAIN!!!!!!!!! I place an order on 11/15/17 online. On 11/21 the order arrived, I opened the box and the 3 pack of socks was only 1 pair of socks. So, I called customer service on 11/22, the representative apologized , was going to apply $10 to our score card and send me the correct socks. Great! On 12/07/2017, I called again as I had not recieved the socks. I spoke to Sydney in Customer Serivce at 04:38 pm EST. The call finally ended at 4:57 pm EST! There are no socks, the first call was not documented, no money on the score card, no socks. Sydney coulndt get her computer to work, her co-workers were very loud, and bitching and complaining in the background, I asked her if they were aware other customers could hear, she said yes, ther was nothing they could do about it. She started off giving me 10%, by the time the call ended 21 MINUTES LATER!!!!, I was up to 20% and no socks. This is a 10 dollar pair of socks, not the point, who cares! Worst customer service from beginning to end! Too many other stores out there that sell the same thing, I can order from. I wont go in Dicks or order from your store for anything, EVER again! I am requesting to be taken off the mailing list and have thrown out all the stupid coupons! The original order # was (hidden)3. Someone should really listen to the call with Sydney yesterday! Can't make this stuff up!
I know customer service is declining across the board wherever one shops but maybe Dick's Sporting Goods will be one of the stores that takes its customers concerns seriously. I was in the Poughkeepsie, NY store yesterday looking for a bike helmet. There was no sales person in the area to answer my questions. I finally tracked someone down halfway across the store and that person stopped another employee who was on his way out of the store for his break. The first employee made sure he gave his food order to the second employee before he told him I needed help. Employee #2 also could not help me. He knew nothing about the differences in the helmets that I was interested in. Shouldn't the floor staff know the merchandise? Even temporary holiday employees? I chose a helmet and went to check out. There were two cashiers who both looked like they'd rather be anywhere but at work. The computer didn't immediately register my credit card and it took a very long time for the cashier to respond and fix it because he was day dreaming. I had asked for a gift receipt and reiterated my request at which point he said he had to run the sale again to get the gift receipt (translation:he forgot). There were very few people in the store. Is it too much to ask that the people that are there be treated like valued customers and not interruptions in the employees' day?
Drug test KEN EVERLING in Conklin.
I keep seeing a commercial where the president of your company give a gift that truly matters. Well all gifts matters. Not everyone can afford to shop at socks and you just lost a loyal customer.....
I always use cash. I made a purchase and lost my receipt. The store refused to give me in store credit or allow me to exchange it for something else, even though my item was unused and still had the tags! The return policy posted online states that purchases made without a receipt are provided in store credit. This apparently is not the case. I contacted customer service and was informed that its a store by store decision. This is NOT was the store policy states online. Now I am stuck with a jacket that my fiance will not wear because and I am out $160 bucks!
So I placed an online order for two Nike training shoes to give as a Christmas gift. Both items were delivered yesterday so I opened the box to make sure the shoes are the ones I ordered. Boy, my jaw dropped ones of the shoes looked like someone had used them and returned them to Dicks with dirt and mud on the bottom of them. You would think they would've at least cleaned them. I called the online order customer service and the rep. said oh sorry just return them to the nearest store and no big deal. What a joke this is, it is embracing to do this to your customers.
I will no longer purchase anything from your store. Good luck and hope you don't treat your customers this way.
I applied to dick's a couple weeks ago, I had MORE then enough experience. I called them letting them know my name and number. The next day I received a email, pretty much stating I had NO EXPERIENCE in the position at all. I applied for a Sales Associate Position. I worked in two jobs that were SALES ASSOCIATE positions. I understand if someone else was chosen. That's fine. But stating you guys won't give me a chance because I don't have the experience? Bullsh*t. I have more than enough experience. Thankfully I got another job somewhere else. But I do advise anyone who tries to get a job here, don't be shocked if you get rejected. Even if you know you are more than capable.
mr stack ken schlessman i did not give authorize any charges.....i want the credit your holland,ohio manager refused to credit happy holidays you lost thousands in sales
I challenge you to call your customer service number 1-(hidden) and enjoy the robo run away when someone needs to speak to someone with the ability to listen and resolve. Thanks (hidden) Don
Went to the Turlock California Dicks tonight. Needed cleats for my daughter. They have 27 styles for men. THREE for women! Are you kidding me?
I placed an online order and then called in to cancel it. I got a lot of runaround from customer service rep about how it couldn't be cancelled. Got hold of a supervisor who said he would cancel the order by calling the store directly and then email me that the order had been cancelled. Two days later I got an email thanking me for picking up my order! !! I was charged for a product I had cancelled and informed that I had personally picked it up. My attorney is drawing up the papers for a suit against this pathetic excuse for a legitimate business.
No wonder everyone is fleeing and using Amazon! Dicks is guilty of the worst type of marketing - the bait and switch. I am going to also be filing a complaint with the BBB and the CFPB for unethical and misleading marketing practices. I receive a coupon in the mail for 10 off 50. In tiny print it states some exclusions apply and I have to go research and find out what these exclusions are - going out of my way to determine what they are and the exclusions are fairly well hidden on the website. These same exclusions apply for the banner advertising 20 off 100. I spent well over an hour mixing and matching items trying to figure out how I can obtain this magical discount. After over an hour I called the Customer Service line - the person I spoke with couldnt care less - awful people skills. I was then told ALL Nike, Adidas, basically well over 50% of what you sell is excluded ??? Wow. I went over to JCPenney - found the same items and their online coupone took just fine. SO - if you dont want to use Amazon people - try JCPenney. I spend thousands of dollars a year a Dicks but till not spend another dime. Wasted hours of my life today
So I go to Dick's Sporting Goods in Merriam, KS today. I was on a quest for a good warm jacket or vest and a nice hoodie. I was in the store approximately 10 minutes trying on a jacket, and comparing different styles, when I observed who could only be loss prevention, a white male, salt and pepper hair, typical cop look watching me as he pretended to look at women's coats too... First mistake. When I decided to then try men's jackets since I didn't like the fit of the women's he followed eventually he disappeared and I truly could care less to pay attention, but I continued about my business. Soon every... And I mean EVERY employee in the store was literally around every corner of the store, watching me and my 17 year old son. The more I noticed the more obvious it was that they were profiling us. At one point, I was standing 50 feet from the entrance in the drive aisle, waiting on Willam to look at something, three employees stood guard at the door obviously just watching me. I shook my head and then finally told William loud enough for them to hear, that I know they are profiling us. Once I approached the registers, the two at the door then stood behind me and William. I was visibly growing upset, but I knew we weren't doing anything illegal or that would draw that sort of attention to us. All the employees were at the front of the store by this time just watching us. Finally a young lady who worked there and helped me a few minutes prior asked if I found what I needed and I told her I was looking for a specific hoodie and she helped me locate it. After that, you could visibly notice everyone back off from hovering around us. I will NEVER do business there again. Yes I made my $120 purchase, but that'll be the last time I'll ever go to Dick's. I've been in law enforcement for 14 years, and have also ran my own retail store after retiring. This is truly disgusting, as I have three sons all in sports and we use this store frequently. #Dick'sSportingGoods #notsogood
POOR CUSTOMER SERVICE: 12/03/2017 @1203 p.m.
SALES MANAGER MICHELE at Champaign, Illinois Dick's Sporting Goods needs some remedial training in how to speak to customers. I returned two shirts that I bought online and they were too small. I've bought the same brand and size for over two years, but these particular shirts must have been a different cut because they were slightly too small. The register employee was polite and everything was fine until I was told my return would be approx. $34. I explained that did not seem right and that both shirts were $99 together (Walter Hagen polos). I showed her on my phone that I paid $99 for them. She called a manager and Michele showed up. I explained the situation and she said my online purchases must have been discounted somehow and I would only receive $34. I also showed her the amount I paid for the shirts. Everything was polite and calm up until this point. Michele then stated "Sir, I'm not trying to be difficult but you definitely are". She had been talking with me for maybe 30 seconds at this point. Amazed that she just made that claim, I continued to be an adult and stated "Mam, I do not work in retail and do not understand how I am receiving less money that what I paid for an item". I then asked her exactly what did I do or say that is making this difficult? She replied "I don't want to argue with you" and I will cancel your return. She then directed me to deal with the online retailer, Amazon. The receipts I brought in directed me to make the returns in the store. I told her that I was not impressed that she stated I was being difficult and just because she was having a bad day she shouldn't take it out on me. Being the mature, professional she is, she had to reply that she was not having a bad day. I told her the $200 in gift cards that I came to buy today would be bought elsewhere.
I can only imagine how she would treat customers or employees that present actual problems. I literally asked a question about the return process and got accused of being difficult. WOW!
Dick's - You are going to lose my family of six customers over this. I hope you will reply and tell me who to contact to resolve this issue professionally.