Information, reviews and public commentary for US companies

 

Dillard's Inc

Rating
1.971963
Web
www.dillards.com
Address
1600 Cantrell Rd
Little Rock, AR
72201-1145
County
Pulaski
Contact
William T Dillard Ii
Role
CEO
Phone
(501) 376-5200
Fax
(501) 376-5917
Annual Sales Est
$2,147,483,647
Employees
53,598
SIC Code
5311
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Theresa R - 5 d 6 h ago

1

I purchased a comforter set by JQueen a few weeks ago. The regular price was $299.99 and it was on sale at 40% off. I know that reduced merchandise is sometimes reduced another 40% and I asked about it and was told it wasn't likely any time soon. A few days later Dillard's ad in our newspaper showed sale merchandise reduced again. I went back to the store with my receipt and was told it wasn't the store policy to issue refunds and when I said I would return it and repurchase it Customer Service said it woud have to be back on the floor for 24 hrs. There was no other set available. The difference would have been more than $80.00, to me a considerable amount. Since I wont be shopping there again, and would spend much more than that, it would have been better to give me a refund This was at Wiregrass Mall in Tampa and I should also mention that customer service was not nice and bordered on rude.

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Linda Mc. - 6 d 6 h ago

3

Dillards in Fairview Heights, IL unfair practices to long-time, vested employees. Recently a Lancome Customer Service Representative was discharged from her job.. This person had been with this store, at this counter for many, many years providing conscientious, attentive service to her customers. (I believe) She was discharged by a fairly new ":manager"

because of personality conflict between the two, not because she was not doing her job. She was denied accumulative vacation pay, etc... Personally I will not be going back to buy my cosmetics at this location. (As I read other posts on this page it would seem discharging long-time, faithful employees is a new standard for DIllards. Sad, very sad.

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Cindi in Paradise Valley, Arizona - 7 d 7 h ago

0

Why do you still carry Ivanka Trump brand products? There are so many ethical issues ranging from the manufacturing of her products to the her benefiting from her father's policies. I miss shopping with you but I will not spend a penny at Dillard's as long as you carry Ivanka and she is part of her father's administration. Just because you can profit off an unethical brand doesn't mean you should. Dillard's has not given me the courtesy of a response in the many times I have sent a version of this through the Dillard's website contact us link.

Flagged for review. 
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Linda E - 8 d 5 h ago

5

I must start by saying that I LOVE my local Dillard's store and am hearing some not such great news! And now I'm seeing evidence that we might be approaching a closure of our store. I do hope that you can consider keeping a Dillard's store in Salina KS - if not in the mall - maybe in a different location. Dillard's is my ONLY go-to store and I frequent the store for everything from wedding and baby gifts to clothing for my family. I really don't want to have to drive over an hour to get to the nearest store in either Manhattan, Topeka or Wichita. Please consider my plea to keep our store.

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Dorothy Senigaur - 11 d 5 h ago

To Whom This May Concern AND I Hope And Pray It Concerns Many. My Name Is Dororhy Senigaur My Phone # (hidden) I'm Writing About A Kind GENEROUS Sweet Lady Who Worked In Your Store In Central Mall Port Arthur, TX. This Lady Worked Diligently For Some 30 Years. Last Month She Was Let Go From Your Company Because Her "SALES" Were Not Up. Come On People, 30 YEARS, And You Take EVERYTHING From Her Just Like That??? This Made Me CRY As This Is A 75 YEAR OLD SINGLE WOMAN WHO PUT IN HER TIME, WORKED HARD, AND NOW HAS NOTHING TO SHOW FOR IT???? WHY COULDN'T YOU ALL OFFER HER A RETIREMENT, WHY COULDN'T YOU ALL GIVE HER THE OPTION OF RETIREMENT??? THIS WAS AWFUL, JUST WRONG. Now, All She Does Is Sit Home And Wonder What To Do. DID Y'ALL NEED HER MONEY THAT BAD? If I Have To Myself, I'm Going To Try And Get Her A LAWYER And See What Could Be Done About This. IT'S Ashame To Treat Our SENIORS Like This, The ONES Who Is ALWAYS LOYAL TO THE COMPANY AND PEOPLE THEY WORK FOR. THE WOMAN I'M TALKING ABOUT IS MISS LAURA L ROBERTS... SHE WORKED AT YOUR DILLARD STORE IN THE CENTRAL MALL IN PORT ARTHUR, TX. I Think Someone Should Call Her, Commend Her On All Her Years Of Service And Ask For Forgiveness, Cause Y'all Were Wrong. PLEASE DO SOMETHING BECAUSE I DON'T THINK SHE'S GOING TO MAKE IT. THIS HAS CAUSED HER TO BE VERY DEPRESSED. I AM WORRIED FOR MY FRIEND. SHE KEEPS SAYING, AT HER AGE NO-ONE IS GOING TO HIRE HER AND ALL HER YEARS GONE DOWN THE DRAIN, SHE DOESN'T EVEN HAVE THAT RETIREMENT SHE SO LOOKED FORWARD TO GETTING. SHE'S DEPRESSED, THANKS TO DILLARDS .

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Lois and Wendy - 12 d 13 h ago

5

My daughter and I were in the Dillard's store at Wellington Green in Florida last week. A sales person named Angelica Torres in Petite Ladies Apparel was helping us. We had never ever encountered such a competent, cheerful helpful clerk in any department store. My daughter has a hard time finding clothes that fit and Angelica brought clothes to the fitting room that were exactly what we were looking for and went way out of her way to make sure we were satisfied with our purchases. We think she should be promoted to Manager to teach other sales people how to make customers happy.

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Patricia Bennett - 13 d 15 h ago

0

I have been in Dillards at Paducah, KY twice now. What I want to know is do you train your girls to look down their noses and not fancy people? I am a country girl, jeans and t shirts! But 1 st time I was shopping for my two teenage grand daughters whom we are raising.and one of the girls actually sneared at me.I left without buying anything. Then few days ago I was there saw some perfume that I really like! We were going to buy it. But the girls attitude was horrible! She made me feel like about 2" tall! I said I don't think I'm worthy of this 94.00 perfume. Obviously the lady didn't think so. She acted like I was a bad taste in her mouth! "Pretty Woman" the movie comes to mind! It's not that I didn't have the money, we just sold our 300 acre farm to a rock quarry, it was the ladies ugly attitude and it made me think, maybe they train them to be like that!

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Halle - 19 d 14 h ago

0

I just want it to be known about the horrible experience I had encountered with a Dillard's employee. The day was August 2nd 2017 at the Belden Village Mall in Canton Ohio. My fianc, baby, and I came in and were browsing in the men's section. A very overbearing employee I believe his name was Jeremiah(not sure on spelling) would not leave our side. The employee continued to stand next to us no matter what move we made. I had clothes sitting on top of my stroller with my wallet and keys. The worker grabs the clothes off my stroller and asks if these are my yes items. No worker should be touching my stroller especially with my baby in it. The experience kept growing more uncomfortable. If anything I just wanted him away from my baby. As we are finishing our shopping in the men's section and getting ready to go to the women's section so I can do my shopping he decides to get in an argument with me because I don't want to check out my fianc's clothes or leave them in the men's section to come back and check them out. I know you have video cameras so I really hope they have audio along with it. I get that your employees they have numbers they need to reach but he didn't even help us find our purchases. Also, me having to feel uncomfortable having my daughter along ruined everything for me. My personal stuff should never be touched and an employee should never argue with me. I spend plenty or money in this establishment and never once have I had an experience quite like this. I will not be going back and I wont have anything good to say about this store either. If you do decide to review the video. I am in a purple shirt and please watch not only me but the other customers he hounded down like a dog and tell me everything he did was okay.

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Geneva Dezarn - 17 d 13 h ago

i worked for a short time for Dillards western town center before it became a outlet.I had to leave without two week notice as my nephew in California was in an accident and was killed. I had to stay out there for a while. Two later I tried to get on at the Outlet at Western Town in cincinnati Ohio but first I was hired but then they said I could not return as I did not give a two week notice. I would like very miuch to work there again I do not think a death should disqualify me. My working record is very good and please consider. Thank you

geneva dezarn (hidden)

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Dawn Dale - 23 d 9 h ago

1

I have paid in full and cancelled my card with Dillards. A employee, Victoria Thammanthy had rudely sent a letter to me that is unwarranted. We were always on time when paying and I take offense when someone does this. Along with it, she sent a copy of some other customer's information! Being rude and wrong plus being sloppy by including someone else's account information is just plain bad. I have been retired for many years but when I was employed, I was good, careful, and definitely cared about our clients. It paid off, for my company and for the clients. I don't know how employees are managed today but when you have one that hurts your business, you should fix the problem or dismiss the employee. I you want a copy of my letter to her, let me know.

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michael - 26 d 8 h ago

0

I am at the register to buy $200 but wait the card does not work .no problem I will call to get another card , they said 10 days ? really ? I told them don't even worry about it ! I will never use there cc again !

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Duanea - 28 d 8 h ago

I have been a decades-long customer of Dillards. The store in Lubbock literally makes me sick. This is very sad , especially because it's in my hometown.

The store had a major water leak problem and tried for a very long time to dry out wet carpet. Mold and or mildew has invaded the duct system.

The smell knocks you out when you enter the building. It is pervasive, even on the second floor. The past three times I have been there have given me

a headache . I have chosen not to shop there again if I can find the items I;m looking for elsewhere. PLEASE stop with small-fix ideas of how to eradicate the problem. You need all new carpet and a complete change in the duct system. Even that may not get rid of the awful smell.

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Donna O - 30 d 6 h ago

1

I was at a Houston area Dillard's store and received terrible service. I came in to buy shoes for my grandchildren. I had to ask the sales associate for help despite being the only customer in the department. She brought me two pairs of shoes then disappeared without a word to us. It took a while for us to find someone else to wait on us. I couldn't believe how hard it was to get someone to take my money. I spent close to 200$ and would have spent more if I had decent help. The brick and mortar stores wonder why they lose customers to online sales? Hello?

If you want further information, you can reach me at (hidden)

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Avamarie026@gmail.com - 33 d 11 h ago

0

William dillards has fallen for away from reputation of being honest brought to my attention month or two ago that sales associates donot have the potential of being prompt now there is another problem with racial equilty being the head not the tail cutting through the chase hiring only hispanics to be mgrs only non other race is a violation of law no only dicrimmination.

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Onery nana - 34 d 7 h ago

1

The turn around time with online shopping is bad. When you place an order it should be sent out within 24-48 hours. Ours shipped out in 4 days then about the same for postal delivery. Other stores we order from we have product in hand within 5 days.

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Rufus duplessis - 36 d 12 h ago

0

Bad store experiance myself and my wife were insulted by a employees My wife and I would not want to be city contacted by anyone in the Marion I'll store We were insult end by a employee we spend a pot of money in that store my wife told me we would shop someware else like sears we had a hundred doller budget that day which we will spend at Sears now Unless they give some insintive like a gift card she says anything under 100 roller budget would be a insult yours truely Rufus duplessis address 207 w Goodall st Marion I'll 62959

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Thesla Beck - 37 d 5 h ago

5

AMAZING CUSTOMER SERVICE!!!!! Baybrook Dillards Thank you! Yesterday I went shopping at Baybrook Mall yesterday Sunday, July 17th. I had just came from the Galleria and I regret shopping there at all! Needless to say I left frustrated, and I still needed a blouse for a casual event. I decided to go shop at your Baybrook Mall location. I went to the second floor, and immediately recognize one of your sales associates at the register; Martha. In took her seconds to recognize me from several months ago. Her giggles, and big hug eased my shopping frustrations. She even remembered my name! After greeting me, I asked her if she could help me find a blouse for the event. I told her what type of blouse I was searching for and it took her 5 minutes, if not less to find exactly what I was looking for; size, color and style! If only other stores would have sales associates like her, my closet would be overstocked! Again...thank you for making Sunday...a fun day for me! I'll be shopping at your location...second floor for sure!

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Raezhene - 41 d 4 h ago

0

My mom saw this dress that was absolutely gorgeous and asked the sales associate told her point blank she couldn't fit it however she never even tried to zip it she looked at my mom and said she couldn't fit it. The thing is my mom could actually fit a smaller dress then she purchased. Will not be coming back To The Dillards In Huelen Mall

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Tucson resdient - 124 d 12 h ago

Shocked to find Trump merchandise. Sorry, Dillards: I'll be shopping elsewhere.

Flagged for review. 
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satisfied - 119 d 7 h ago

3

I LOVE Ivanka Trump items are WONDERFUL and you need to be able to separate the designer and product from politics. Sorry, but I hope her stock and sales keep going through the roof.

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LOVE IVANKA - 111 d 7 h ago

1

I am with you!! Keep your politics to yourself. LOVE Ivanka

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Jenna - 96 d ago

It is just as much their right to not shop there, as you feel that it is your right to shop there, regardless of whether or not you agree with their reasons!

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To Love Ivanka - 95 d 4 h ago

1

Who cares if you love Ivanka! You don't speak for everyone else. Maybe you should keep your opinions to yourself and stop worrying about telling other people what they can or cannot say when airing a complaint with this store.

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Jenna - 96 d 29 m ago

It is Tucson's resident's right to protest against a store for any reason, political or otherwise. It didn't look to me like Tucson resident verbally attacked you for your opinion. Yes, lets hope her profits go through the roof while her dad is taking people's health care away.

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BB - 41 d 6 h ago

It will never happen.

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To a Tucson resident - 106 d 14 h ago

Dillard's is a business not a political arena.

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To to a Tucson resident - 95 d 5 h ago

While it is a business, it is the customers who make that business.. Customers have the right to voice their complaints regardless the reason.

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