Discount Tire Odessa Tx,on 42nd St.charged me FULL PRICE for a set of tires, plus warranty on USED tires. I had a blow out on my way to work tonight on Interstate I-20 causing major damage to my car.I called Tow Masters to tow my car, he told me the car was still drive able with it being damaged and he could put my spare on for me. (80.00 dollars he charged me) , he explained to me neither tire was brand new and showed me where my NEW TIRE had been patched. I'm so upset I don't know what to do, but they will see me first thing in the morning I PROMISE YOU. I'm so upset thinking how could a suppose to be creditable business be so DISHONEST, I have done business with Discount Tire numerous times in Midland Tx and have NEVER had this issue. I am LIVID and I want this handled.
I need to talk to corporate because I m being cheated out of my warrenty I paid almost70 dollarswarrenty and road Hazzard all the tires have been nothing but trouble sense one week after I bought them when I had a rotation done the guy didn t put my stud in right and it fell into my back brake hub and destroys my breaks Ii called them immediately to date they won t replace my tires and he the manager won't pay me back for the brakes so if I don t hear from corporate I m getting a lawyer and sueing the hell out of discount tire in Bryant colledge station
I wanted to let you know what wonderful staff you have at your central and baseline store.
I made an appointment to get my tires rotated. The appointment was at 1:00 and they took my care in at 1:03 by 1:11 they were done rotating all four tires.
They do excellent work. You should be proud of the workers you have in that store. I'll tell all my friends which store they can get quick service like that. I wish all your stores was a good as they are. They are to be commended for taking such good care of the people in south Phoenix. This happened on 2-24-2017.
My son worked for Discount Tire in Centennial Colorado. He followed every policy he was given during his tenure there. He signed an agreement upon hire that he would keep his face shaved as per company policy and he did. My son is the only African-American who was employed at this location and was teased and called "The Help" by fellow co-workers. His hair was growing out and getting harder to maintain as it was longer on the top so he braided the top to keep a neat appearance. He always presented to work clean, shaved and on time, ready to work. This past Saturday, he was told that he could not work at that location with braids in his hair and that if he wanted to "express" himself in that way, he could not work there. Many other young men who work for this company have long hair, short hair, many variations of hairstyles. I have now gone to 4 locations and the only thing consistent is that they are all clean shaved. I spoke with the store manager and he further expressed that my son could not work there with braids in his hair. My son said that he has a co-worker who has come to work with his hair gelled and spiked and the manager laughed and moved on. There was no threat of losing his job, or penalty for his hair style. The manager told me that my son had to get permission to change his hairstyle before doing anything different in that store. I asked if it was company policy and could not get a straight answer. He was clear that it was his policy however. I have reached out to the corporate office via the District Manager as well as the HR department and I've received not response. This is discriminatory behavior and Discount Tire needs to address it, or the EEOC will address it.
What a nightmare! I placed an order for a set of BFGoodrich G-Force Comp 2 tires of a slightly different size than the OE tire but still with a total Load Index cushion of over 2,000 lbs. beyond the max gross weight of my car. DT canceled the order and gave me a lot of nonsensical gobbledygook about the tires being of an inadequate load rating for the vehicle (we're talking about Load Index 92 tires on a 2778 lb Porsche 944!). Of course I would never ever drive on unsafe tires! And after contacting numerous tire retailers including Tire Rack, Tire Kingdom, Goodyear & others -- they all said the Load Index of the tire I want is way beyond adequate for my vehicle and they will all be glad to sell me the tires. Shame on you DT! -- you lied to me about why you won't sell me these tires and now you've lost a customer (with 4 cars) for life.
I Have purchased several sets of tire from America / discount tire store and have been very happy with the tires and customer service. I have recommended them to my friends and family. I purchased a set of michlins for my daughters car on 2/1/2017. They offered a 70.00 mail in rebate wit t the purchase of best rated tires. I was not very keen of the offer as mail in rebates usualy a rip off dont but I thought I would take a chance as I liked dealing with discount tire. Just as I feared they emailed me claiming they cant locate my order even thought all they need is to punch in my phone. Very disappointed in their lack of honesty fair play. Ok discount win, you can keep the 70.00 bucks but you lost loyal customer. I will go to costco for my michlens from now on.
ervry time i go to discount tire im am told that they cantr do my ntires i bought from them for some reason or another i went to get a rotation and balance was told they couldt do it becouse i have a lug bolt missing well they sold them to me and put them on that way so whats the problem there iwas out one day and had a flat there was no discount tire within 80 miles so i had to have it fixedc else where so today when i went to get it fixed from a nother nail they took the tire off and said they couldnt fix it becouse i had if fixed somewhere else befor and the patcg they put in was wrong wich was not where the hole was at now what discount u lost a nother custimer
I have been a regular customer for man years but I just learned that DT gave a huge donation to the racist dictator Donald Trump. This means Discount Tire supports racism, homophobia and misogyny to name a few ghastly traits. I will be taking my business elsewhere in the future and will be urging everyone I know to do likewise. I guess you'd support Hitler if he were alive today.
Thats alright ...I just increased my order with them!! Thank goodness we have a man in the White House that isn't afraid to make decisions and move forward.
Mr Halle THANK YOU for not being a follower but being a leader !! It takes courage and principle to stand against the political winds of this country. I am certain in time America will come around and see what you see in OUR President !!!
I just wanted to say thank you to your 86 Stratford Dr. Bloomingdale IL store for the wonderful service I received today . I ordered wheels and tires from Brian the Manager from the store. The tires we ordered were too big for my truck. I had Brian remove and reinstall three types of tires to finally be satisfied with the ones I wanted. I'm extremely excited how my truck looks now . Brian went above and beyond service. I truly appreciate the fantastic customer service! Thank you so much.
A very happy customer for life.
Not happy with Georgetown, Texas store. In the past, they have offered to air up tires and check them out front. The past few times I have been in, I have been ignored. If your going to offer free tire checks and free air checks, DO IT! Don't ignore customers. I am a long standing Discount tire customer and may change my options when I need new tires. Thanks for your attention! James
I just wanted to say thank you to your Poway Ca store for the wonderful service I received last night. I arrived just as they were closing with a flat tire and their staff fixed my flat on the spot and were extremely friendly. I truly appreciate the fantastic customer service!
Ive been trying to buy wheels from your store on 84 ave store in Federal Heights Colorado .I never get a call back from anyone there on the progress of the back order. The only answer i get is someone will call you back no one calls ever!... I have always bought tires from this location with out a problem im not sure if management changed or they domt wamt my business. This is very frustrating.Bad coustomer service
Hello I was a employee at the NM03 store I worked my ass off and did my best I came in charge of inventory I was there a month and everyone got a bonus $$$ except me the management said I would get it around Christmas well Christmas came and gone now in 2017 nothing everyone got there's but not me. I guess I must suck at my job or they just don't care about me Lol
I would like to stress my dissatisfaction with the Management of the Roseville, MI store. I arrived at the store at 9:30 am with my daughter's vehicle. She had spent four hours at the store on Dec 13. On her way to work the front end started shaking. She went I. For repair of the tire only with no shaking! I took the vehicle back this morning at 930 am and was told the front end neded balancing! IThere were several cars in the facility. I waited an additional six hours and was told after repeated asking when will the car be ready! The technician informed me after 10 minutes of looking at the front end the rim/wheel was bent! Truly disappointed wasting an additional 6 hours that should have been discovered when my daughter brought the vehicle in during her 4 hour wait time! Truly unfortunate time is not considered for each individual case! I should have n no t waited six hours for something that should have been discovered on the first visit!
I wholeheartedly agree. Fortunately, I am a Hibdons customer. But this a.m. my cousin calls from one of these stores to tell me the manager was rude and the tech had told her that the car did not work. What is the problem? she asks...This bright, young man tells her the car won't start. Did you engage the clutch, she asks him? What is a clutch?
Amazing! My 14 grandsons, ranging from 3 to 12 years if age ride gocarts and know the parts.
There seems to be a pattern of hiring untrained technicians. SOLUTION: If there is not on-the-job training then do not hire someone that just doesn't get it!
Please find out what is goung on with Mike Delong, new Manager at your Del City office. He was rude to my cousin this morning and the tech told her he couldn't get her car started...Ms. Angela ask him if he had engaged the clutch. What is a clutch, he asked. I do not have the entire story as of yet. My cousin took great pains just to get over here, ( in much physical pain), to pay for services that were performed by an unknowledgeable associate and disrespected by Mr. Delong.
Retired United States Army Veteran,
What good is Discount Tire warranties for ? I bought 4 new tires in April of 2015 with 65,000 warranty. Its now December of 2016 and I'm told my tires, all 4 of them, are measuring 3/32 and need replacing. Because my vehicle is a Toyota Venza it requires 20" tires which are expensive. I've only put just under 35,000 miles on them I thought the warranty would cover at least half their replacement cost. The local store here in Kalamazoo, Michigan offered $25.00/ each credit - thats it. When the tires cost approx. $200/each this was more of a slap in the face. What good is a warranty if they don't stand behind it. Well I guess they did as they offered $100 off my total cost for all new tires, but again what good is that when they all wore equally and obviously not my/vehicles fault ?
REBATES ARE A TOTAL SCAM TAKES OVER 35 DAYS AND THEY MAY OR MAY NOT ARRIVE!!!!!!!!!!!
Awesome, excellent service at the Round Rock, Tx. Discount Tire store on S. Interstate 35!
The staff treat customers like family!
Discount Tire is the ONLY place we buy our tires for 20+ years!
This store is one of the very best in Texas!
My name is Charlie Hilliard and I live in Beaumont Texas. I have been dealing with Discount Tires for a while now and I have always been satisfied with the service that I've received until recently. I usually would go to the store off Lucas I think that the address 4195 Eastex Fwy., however this time I went to the store on 3655 Stage Dr. I first went there on 12/8/16, the customer service there is pitiful, I stood at the counter for ten minutes before Sergio came out of the office. I informed them that I had a nail in my tire. Then one of the employee's came and told me that he had patched my tire, so I asked him why would they patch and not replace my tire. He left and went and got someone name Cody, he went on this rationalize and justify why the service there was so poor. He went on to tell me that he was doing the best that he can due to his foot and so on. I explained to him that I have one leg and it doesn't interfere with me doing my job. Well anyway he order the tire. I went back on 12/15/16 to get the tire installed, they asked me what tire, I explained to them that I didn't know that it was the one that you all patched last week. Then Sergio came to me and told me that they LIED to me on 12/8/16, because the nail was still in my tire. I'm very upset that a company like this would actually put a person life in danger, because I feel that's what they did to me. I travel on the highway every single day from Beaumont to Orange, and back. I try to ensure my safety by making sure that my tires are in good condition and for them to lie is disturbing. I just wonder how many people that this company actually lie to.
I've had my last experience with you people. I go to your store and your lawyer puppet sales personal won't sell me what I want , it's either to old to get balanced, wrong size, doesn't matter. Doesn't make a difference that I've run ten sets of tires on this truck. Won't even sell me a tire and walk out with it on my back. And we won't talk about what corner of the truck I want the tire. Your company can stick it! No more! Rockwall, Texas
Paul A. Goode
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