Information, reviews and public commentary for US companies

 

Discount Tire

Rating
1.5
Address
20225 N Scottsdale Rd
Scottsdale, AZ
85255-6456
County
Maricopa
Contact
Bruce Halle
Role
Chairman of the Board
Phone
(480) 606-6000
Annual Sales Est
$857,200,000
Employees
9,430
SIC Code
5531
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Anonymous - 19 h 17 m ago

0

Discount Tire in Madonna ohio is very slow have customers stand in line while there on the phone and have empty bay and poor service rating it a one very low 1

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Ron - 1 d 19 h ago

I have been buying my Michelin tires at the Bowling Green, Ky discount tire store ever since it opened several years ago. I have worked on cars and repaired hundreds of tires when I was a young man . The manager got pissed because I didn't buy my trailer tires from him, didn't want to fool with me even though I was glad to pay the $98 labor charge. Got a nail in one trailer tire, marked the location in the tread and all the employee wanted to know was " if the tire can't be fixed do I want to put on a new tire ". Do I look fricken Stupid to you I told him? The tires don't have a hundred miles on them and the nail is in the tread pattern. This is the second time I have been disrespected and The last time. Discount tire had better start hiring older guys with common sense and stop the BS!!

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Anonymous - 3 d ago

Brandon at the fishers INDIANA location was extremely rude and demeaning!!

First bad experience I had at this location! Too bad

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My time does not matter. - 7 d 5 h ago

0

The customer service at the San Ramon California location sucks! The manager, his name is Rob, is rude. America's Tire has no regard for customers or their time. I had a scheduled appointment for a tire rotation and balance. An hour later my car had not even been taken into the shop area. I requested to speak with the manager. It took him about 10 minutes to come out of his office; the young employee at the desk had a line of 4 people and the manager "is working on the schedule in the office." When Rob the manager cane out, he stated that a 4:00 appointment means that your car will be taken in in 45 minutes to an hour so it takes 1-1.5 hours for the service. I disagree. A 1pm appointment means 1pm, not 2pm. I requested my keys back and left. Coincidentally, another couple had arrived without an appointment 2 hours earlier to have a nail removed from tire and their car had not been taken in 2 hours later. They too requested their keys back. Going to America's Tire in San Ramon with a scheduled appointment is worse than going to the DMV. Completely unsatisfied.

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Anonymous - 10 d 11 h ago

0

The most horrible service received. damaged my wheels in the process of installing new tires. Refused to work with to get them fixed.

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Anonymous - 11 d 18 h ago

I've been a Discount Tire customer for over 25 years pretty much at the same location on 43rd Avenue and Bell Road in Phoenix I probably spent over $5,000 there I dropped off a simple Tire mount on a rim took them 3 hours to do it so I went home they called me said it was ready drove back up there ask them to put it on my trailer they told me it would be another hour for a two-minute job really going to make me wait another hour after I waited 3 hours just to slap a tire on a trailer that's simple two minute job just cost you a 25-year customer so sorry Costco here I come also

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Valerie M - 17 d 8 h ago

5

I have been a customer of Discount Tires in the San Marcos,, Texas location for about 4 years. I want to tell you my experience with them each and every time is GREAT.. There are a lot of people that like to complain, but I believe when you get wonderful service , this needs to noticed. I have bought 2 sets of tires for my two vehicles. and come in regular for my "rotation and balance". These gentlemen treat every customer with respect, kindness and patience. I get treated this way every time I walk through the doors/and when I am calling to make an appointment. While in waiting area I see they treat all customers this great. The store manager that works there

is the Best.

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John C - 23 d 14 h ago

1

I have been a customer of Discount Tire for over 30 years. I started doing business with them in Tucson, AZ in 1984. I am sorry to say that the first 30 years the service was awesome, but since 2015 the service sucks! I could not be more disappointed with the service and the customer service.

I use to love the attitude of the employees and the high level of customer service. I'm not sure if your hiring practices have changed, or management has changed, or if it's the millennials that now work at their stores, but the quality of service has dropped substantially.

I'm done with Discount Tire! Costco here I come.

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Larry Huntley from aurora co - 26 d 15 h ago

0

Hi. I'm from Aurora co. I was just at your store on S Havana st in Aurora today to get my two front tires fixed , they keep loosing air. Well it didn't happen because I have a plug in my rear tire and he said it looks a little squishy and my front tires are loosing air because my rear tire looks low, I checked it when I got home rear tire is good , and further more why was my left front tire completely flat when I got back from vacation during Christmas he just wanted me to buy a tire to replace the one that has plug in it which holds air and the 2 front ones loose air. I'm not f- stupid and I work on cars a lot. I'm pissed and cutting up my card for this store and I won't be back. Been buying tires and rims from guys for over 20 years but I'm not gonna buy tires when my tires are good with plenty of tread left. He just filled me up with a bunch of bullshit , telling me front tires are loosing air because my rear tire looks squishy like I'm stupid Big o tires he we come

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Screwed again - 69 d 17 h ago

If you have had a bad experience regarding Discount Tire and Synchrony Bank please enter your experience here. We are in the process of getting a class action suit started . We would love to hear from you

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Vee Vee - 28 d 14 h ago

0

Had a flat ,,,sold me a new tire,,,no need for new tire, ,just patch

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Unhappy Texan - 31 d 16 h ago

2

Called the corporate office in regard to problems with my tires I purchased from the Terrell, Texas location.

I left my name and telephone number and several hours later no call back at all.

Have had excellent service of the years but extremely upset about the managers, etc regarding the tire recommendation and the poor resolution service I have received!!

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Tim shaughnessy - 35 d 14 h ago

0

I brought my car In to discount tire in Eden prairie as my tire loses air for the past month. So they took the tire off and as I watch they pointed to a screw and then before showing it to me they deflated the tire. Then I came back to me and send the screw is kind of on the side and I need to buy a new tire. I asked to put the tire back on the car and they said it was against the law to do that. I told them to explain to me better why they deflated my tire and they could've just put it back on to the car when it was still up in the air and not off the car . I drive a sedan service and was forced to buy a new tire and felt this was bait and switch and want my $86 back

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Mark - 33 d 5 h ago

Call the better business bureau or the police. It is not illegal nor against the law. That's the old bullshit a lot of mechnic shops even tho, in order to get u to buy new brakes.

I'd contact the Attorneys General office

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David - 33 d 5 h ago

0

Store Location:

5030 Monroe St,

Toledo, OH 43623

Placed an order 6 days ago, was told it will be there within 2-3 days. Put also a deposit down. After 5 days of not hearing from them, no call, no communication from if my tires are there or not. I ended up calling them, and the guy couldn't find my order and acted confused when I place the order, he ended up putting me on hold. When he got back he said " the guy who placed ur order isn't working today " and they'll get back to me tomorrow regarding my order. Friday no call, no responds regarding my tire and neither Saturday. Mind you, I didn't receive any apologize on my initial inquiry about my order either. Its now over week.

I will ask for my deposit back, and go some place else. And will definitely contact the corporate office. Evidently this location also doesn't care about their online google reviews, since they do not even try to make an effort nor have the courtesy to explain it nor acknowledge a feedback.

Let's see if the corporate office will take care of their customers.

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Derecia Hannah - 33 d 14 h ago

1

Serviced at Discount Tire 2356 Gallatin Rd, Madison , TN Really tired of having to make TWO trips for them to provide service already paid. As a nurse, my free time is minimal & spent acquiring much needed services. I had two tires put on my Jeep 1/19/18. My pressure gauge was on and they assured me that they would check my tires & ensure it was off. When finished Chris assured me that the gauge just needed to reset. LIED!!! They DID NOT check my tires, which were all purchased here!!! I have returned today to show them what they should have already, as tire professionals, & at the expense of missing my nephew's birthday party, to show them that in their haste, did not recognize that a NAIL was in my back tire! NOW ANOTHER WAITING GAME FOR A FIX & SERVICEMEN ACT LIKE THIS IS A GAME AND I ASSURE YOU IT'S NOT FOR ME!!!! They will do anything to get your money for new tires & treat your vehicle like sh**!!!

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Greg Copeland Copeland Mechanical. - 38 d 11 h ago

0

I purchased 4 new tires 1-13-18 had them installed on my 2016 Dodge Ram 2500 4 W drive, at the 3850 Beacon Ave Fremont CA

When i picked up my truck they handed me 3 broken wheel studs, said they just broke off and do not know why! maybe defective parts from Dodge.

OK I know accidents happen but 3 broken wheel studs! hello someone is not experienced with the impact gun.

So this is what I want

I want Americas Tires to pay for my repairs on my 26K miles new truck

I had to order the studs from the dealership, so there going to do the repairs.

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Unsatsified customer - 39 d 20 h ago

0

I went to Discount tire in Tucson AZ, Ina/Thornydale, I asked for my tires to be BALANCED and rotated, I left there and my truck was shaking something terrible on the freeway! It seems that they didn't balance the tires at all. I am so unhappy with their service! While waiting for my vehicle Everyone that goes in there they tell them it will be 1-2 hour wait!

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Brandon Kovach - 41 d 7 h ago

I'm mad as hell! I just learned over date night of all times that your store TXE 03 in El Paso, Tx just sold my wife 4 brand new Tires- when they had less then 47 K mile on them. She went in for a flat tire and was told that all 4 tire had to be replaced. When she said to replace only two- the Salesman offered her " a great deal " by offering a discount on two other tire. The tire they took had a 60K warranty on them - because they were brand New TIRES on a 2015 car; your store unnecessarily took my tire. I'm pissed - I'm very tempted to return your tires in the fashion you so advertise !!!!! I have Four of them!! This is not the last you have heard from me- your store will be hearing from me first thing in the morning.

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Sherry Andrade - 42 d 15 h ago

0

Ur Killeen store are theives. They got caught and their response by the manager Carl is unbelievable and was record.via cell phone. Thank God the ASM Sly removed him and attempted the fix the situation. The fact remains I was driving around with a tire that could have blown out at any

Time!!! They were fully aware of this...because i told them plus it was evident. They didn't care, let me drive off the lot where any number of things could have happened...including death due to there stealing my tire. Its all recorded and really am ready to post this to every social media outlet. I should have called the police for theft

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Anonymous - 43 d 9 h ago

0

I tried contacting your regional office. I was told no district managers were available to speak with. I emailed customer relations, which is apparently unmanned. I've been with an unsafe used tire that's Probably caused more damage to my car and I've basically been without a car for going on four business days. I'll never deal with a company who doesn't have accessible management again. Store manager never returned my call, all district managers out and you give a generic email. I'm highly dissatisfied with your products/service.

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Luka @ West Kimberly Rd, Davenport, Ia - 48 d 10 h ago

5

I was in a situation where three tires were bad on my car. I just replaced one of my tires on 12/28, and three days later another tire was flat, on which I had the donut out on. This is new year's eve, I was getting very sick, temperatures were double digits that I was gong through stuff dealing with the tire. I stayed in bed Sat, Sun, and Mon, went to my car Tuesday afternoon, and another tire was flat. I called around you many places and they all told me they can possibly get to it Thursday, definitly by Friday. A friend told me on Facebook about Discount Tires, which i haven't had much tire work since they moved into town.

I called the store on West Kimberly Rd, Davenport, Ia.

I was helped by Luka,, who told me to get it to the store and they'd get it done that day ( still Tuesday) but towing was backed up as well. At 6:25 my tow truck finally got to my car, and took it to your store.

I told the store that I can wait until the next day to have it looked at.

Luka calls me and said both flat tires were too torn up, and gave me a quote when he asked my preferences. Before we did that though, he said the one tire that never got flat, was in bad shape, and would last a while. I asked him what it would be to add the third tire, and he said $476, which fit into my $500 limit! He conversed with me and stayed patient with me, as my voice was scratchy and quiet. Luka got my car in, it got done that afternoon, and even knew my name when I came to get it. The voice have me away. He told me where it was, but then said "let me go get it for you" and ran out the door. Luka was a big blessing to me, because of me being weak from being sick for 4 days, and he really went beyond his duty to take care of me. Luka is a winner on your team, and I will keep my business at that store. They really care.

Dawn Wooten, Davenport, Ia

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Anonymous - 50 d 16 h ago

0

Merrillville Indiana is one of the worst places that you can go to. I left thinking that my tires had been rotated only to be driving with this horrible sound coming from the left side of my car. I went to another tire place and found out that my tires were not rotated they loosen my lug nuts on my left side and never tightened them back nor did they remove my right tire and torques the locking nut down so tight that the mechanic was afraid that the stud would break off if he forced it. Terrible service. I will never go back to Discount Tire. You just lost a customer and I will tell everyone the service that comes from this company. This was after a 2.5 hour wait. NEVER again.

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Nancy @newmexwind @live.com - 50 d 17 h ago

0

I want to let you know that your location in Hobbs New Mexico is the absolute worst place to go customer service is horrible, they busted off lugs off my Jeep cherokee busted the cap then yelled at my husband this after spending over $700.00 on tires and waiting almost 2 hours to be taken care of. Always done business with Discount but will never step foot in this location again they didn't fix the stuff they broke, we will have to do that I'm a manager in retail and this is not how you treat people, I deal with people everyday in this area and I will make sure to tell everyone I come in contact with to drive to RosweRoswell or Lubbock but don't dare go to Hobbs location because they will tear your vehicle up then tell and curse you for it

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Mary Sandoval - 57 d 14 h ago

Waiting for tire free tire rotation, running over an hour late because they closed store in Oak Forest Illinois 5 minutes from my house. Told me because they weren't producing or busy enough. Ridiculous, they were packed every time i was there. Bought our last 4 sets of tires thru Discount.... they have now lost my business as they don't care about my time

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