Information, reviews and public commentary for US companies

 

Discount Tire

Rating
1.435294
Address
20225 N Scottsdale Rd
Scottsdale, AZ
85255-6456
County
Maricopa
Contact
Bruce Halle
Role
Chairman of the Board
Phone
(480) 606-6000
Annual Sales Est
$857,200,000
Employees
9,430
SIC Code
5531
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Dawn Herrera - 23 d 3 h ago

3

I purchased 4 new tires on 6/19/2019. When driving above a speed of 50mph, the car sways. We are traveling up to Colorado from El Paso, Texas. I stopped in to Discount tire in Alamogordo, NM to have them rotated and balanced for the 2nd time. Jake was professional and helped us with our service. They rotated the front tires to the back. The swaying is still present (not as bad as before) and now when breaking my car shakes. The shaking wasn't present when the tires were in the front. I feel I have received defective tires...I will take my vehicle to the Discount tire company in Denver Colorado to replace the defective tires I received.

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Danny R. - 22 d 17 h ago

0

@ Dawn Herrera,

And you gave them three stars??

* Notice: They will NOT replace the tires.

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Michele - 6 d ago

1

I'm having the same problem in Las Vegas Nevada. Maybe they are getting discount tires that are substandard??? UGG

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Anonymous - 15 d 10 h ago

I have been a costumer for years ,Ocean Bay distributing San Diego Ca. I have spent thousands of dollars. refer to invoice number 4901178 6/12/2019. Yokahama issues me a credit card ,Impossible to activate it. Spent hours trying to activate. No way to do business with me. Advise. Harvey Feinman,Coleen Obrien (hidden)

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Anonymous - 18 d 6 h ago

How does the person who receives these reviews read them? Bruce Halle died in 2018, are these really being read or is this a check in a box thing? It looks good on the company that they have a review section, but do they really read them or even care what is being said about the company. As long as the company is making $857,200,000 then why would they care about what a couple people have to say. It's not hurting them

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Anonymous - 18 d 6 h ago

1

I work for a store in Oklahoma, and it seems like if they don't like you they will do everything they can to force you out, I've asked and asked to be certified so my pay can increase and instead I get moved to clean the shop, I know how to do everything I've done it before. I was an automotive tech I have a degree in automotive technology. I thought this would be a great place to maybe build a career based on my experience and my knowledge, but I was misled from the start. I really hope not all stores are like this. I had very high hopes but I was wrong

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Craig - 59 d 13 h ago

I went to to a discount tire in Orange Park FL on blanding I had a sales associate and one of the guys working on the car come up asked me about the bent rim that they sold me and wanted to know if I wanted to keep the rim even though it's bent I told them yes I'd like to keep the rim if all you're going to do is scrap it and they told me that was fun but then when they were back in the truck out after they already put it in the back of the truck they came up and took the rim back out of the truck the fact is don't tell your customer that you're going to do something and then at the last minute take your word back I got plenty of family members that shop at discount tire and and this is the first time that this has ever happened

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Anonymous - 28 d 4 h ago

0

When for two new tires, Knocked my front end out of alignment monday. Tomball stated they can not fix it on their watch.consumer beware.man.

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Manager Jeffrey - 53 d 6 h ago

1

I brought my Audi car to a Discount tire at Eastern ave in LV Nevada to have a shaking problem resolve, I was advice my the manager by the name of Jeffrey or Jeff that I needed new wheels since the existing wheels does not seat properly on the hub because it is no not the right size.He suggested that I need a new set of wheels with correct bore so I did bought a new set of wheels which he ordered in front me on the website on 5/13/19 and will arrived on Friday 5/17/19.So agree and paid $ 778.75 thru my credit card. He said that he will call me as soon as the ordered wheels comes in.Come Friday afternoon I did not receive a call from this manager Jeff I tried to call the store no one answers my call so I have to go to the store to find out what the status of the wheels. I was told by Reese a tech that they received the wheels and they can start working on it.I have to wait for 1.30 hour before I they figured out that its not right wheels that Jeff had ordered.Jeff then came and spoke to me that He will order a new set of correct wheels and showed me different kinds of wheels in the website in which I selected one that I like. Again He said he will call me as soon as it comes in on Thursday 5/30/19. again I never got the call. I then called the store and spoke to Hip and was told that record shows that the wheels were not ordered.I was so frustrated and angry for what transfired..

How can a big company like this screw up people or hire incompetent and irresponsible manager like this guy Jeff. the king of person who will screw up this company.

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Anonymous - 28 d 4 h ago

0

When for two new tires, Knocked my front end out of alignment monday. Tomball stated they can not fix it on their watch.consumer beware.

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Aric in Tennessee - 42 d 8 h ago

5

Saturday June 8, i bought 4 new tires from DT in Smyrna, TN. I was told I didn't have all 4 TPMS sensors on my wheels. This seemed strange because I haven't had a TPMS light on at all. I was told perhaps the system had recalibrated itself. After this, I had to remind them a 3rd time to get my original tires back, the tech who finally got my old tires had to go back and get the keys he left laying in the shop, and after I left, i was called back because they had forgotten to put my lugnut lock key back in my vehicle. Fast forward to today (6/10) i went to the DT in Murfreesboro, TN on Old Fort Pkwy. The employees were great! Bobby explained what was going on and got me taken care of. It was a great experience after the problems I had in Smyrna. What started as a 2-3 star experience, immediately became a 5! Thanks for your assistance Bobby!

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Anonymous - 28 d 4 h ago

When for two new tires, Knocked my front end out of alignment monday. Tomball stated they can not fix it on their watch.

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Lisa Simmons - 49 d 17 h ago

0

On Friday, May 31, 2019 I visited your location at:

1221 FM 148

Terrell, TX 75160

(hidden)

They did not want to help me on a warranty item. The Associate Marcos tried to follow procedures to process it, but manager was too busy to completely help. Manager did not care that I was waiting from 8 am to 12:00 pm. I had to call the warranty company up to find out Discount never sent over the invoice. When I asked Discount if they fax it over I was told they don't have a fax machine, but later found they did. Then I was told to ask the warranty company to provide an email. This is me doing all the work. Manager from Discount not concerned about me at all. This was 2 hours after the warranty company had spoken to the manager and the associate, using my phone, because Discount told me they couldn't help me from the beginning, but warranty company told them they could and how to do it. After 4 hours I got my car and drove to end of parking lot and my tire pressure light came on. They didn't even check tire pressure on the tire they put on, prior to getting my car I asked them if they balance the tire & checked the pressure and was told "yes". They also lost one off my valve caps and I showed it to them. The tech was nice enough to replace all four since they now didn't match because they lost the one. Worst experience ever to go into a business for service in be the first to arrive and after about 30 customers still sitting over 4 hours and management never said a word or apologized.

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Anonymous - 28 d 4 h ago

Knocked my front end out of alignment monday.

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Bob Pickens - 32 d 12 h ago

2

Every day I drive past the location next door to the corporate office. Every day there is a line of several people standing outside waiting for the store to open at 8. People need to get to work. They are unconvinced by you not opening until 8. People don't get flats after they get to work. They wake up with the issue and need help on the way to work.

How difficult is it for the corporate people to look out the window and see that line every morning and figure out that the might want to open earlier.

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Anonymous - 32 d 12 h ago

Yesterday I went to have my tires rotated some had wear or flat spots anyway the rubber was becoming separated and attendant tall me that was not cover under the tire warranty

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Renee - 34 d ago

1

It seems that discount tire offers free air . Which I think is great. What's not so great is the wait for an employee and the lack of enthusiasm in which they do it with. After waiting 10 min and the car In front of me had been waiting when I pulled up,I finally decided to call. The employee finally emerged mumbling under his breath. Thank you discount

tire for offering such a service . You might want to

remind your employees that free or not customer service is always important.

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Mike Rowe - 42 d 13 h ago

My wife and I were traveling across Tennessee just west of Nashville last week and blew a tire on the interstate. I put the small donut tire on to get me to town. On the west side of Nashville I found a Discount Tire. When we pulled into their lot at 3:00 pm it was full. Must have been 30-35 people ahead of me. The desk guys were so helpful and pleasant. Ended up buying 4 new tires. It was a two and half hour wait but was so thankful they had the tires replacement to fit. Such a Nice group of young men running the store. Thanks Discount Tires !

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Shawn - 44 d 43 s ago

0

Took my wife's vehicle to the location in San Antonio tx. On 281 between brookhollow and thousand oaks.They put a new tire on per her warranty but 2 days later the wheel began to wobble when she pulled over and we looked at it only one lug nut was tight the rest were loose. Thankfully her and our young child were not injured. This is absolutely ridiculous. The service of this company has gone to hell and now the craftmanship has gone with it. I hope nobody ends up hurt by the carelessness of this company. it is a tire shop and yet they cannot install a tire.

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Noel young - 44 d 8 h ago

Went to get set of tires waited for 2 hours the they put 3 tires on and told me they didn't have 4 had to wait another hour for Tony to go get the 4th one. The store is in stanlevillie nc. Will never go back to Discount tire.

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jesus - 52 d 3 h ago

0

today i went to discount tire in harlingen to replace a tire service was terrible

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Donna - 52 d 13 h ago

You should take people with an appointment first then walk ins

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Laura Contreras - 54 d 13 h ago

0

First, i want Anthony the "AVP" or whatever from Corporate

called me a liar, laughing at me, AND said i have NO INTEGRITY. i told him he doesn't know how im feeling, and he said yes i do know how you feel. but you are a liar. is that how y'all talk to people from CORPORATE? i called back again and i was told i was going to get a call back to talk to the manager ABOVE HIM, and of course they didn't call back. thanks for always messing everything up discount. thanks for making me go and take my car to a shop to fix the lug nuts that you broke when fixing my car, causing me to miss a day of work bc i obviously didn't have a CAR! the man from corporate said he does not need me to come back to discount tire again, and i never need to step foot in another store, that all my info was going to be deleted, i wasn't going to have any more fixes or whatever for free, ( who gives a $%&^ they mess it up anyway) this is the worst discount tire. my family has used this company for more than 25 years for corvettes, bmws, trucks, sedans. coupes. thousands and thousands spent here. to be treated like %$@&. Corporate really? I am absolutely disgusted. There is something called word of mouth and i work in the industry where just like you..i see hundreds of people A DAY. have conversations with these people i don't know with about HALF of them. and since all i can think of is how you all called me a liar with no integrity....do you really think the people who care about me are going to let this go down? No. I now need to put a bad comment on you all because you just think, you can call me names and say im a liar. on your commercials and radio commercials you say if your not happy with your tire we are happy to take them back. DO NOT SAY YOU WILL REFUND IF YOUR NOT HAPPY. THIS IS NOT TRUE!!!!!!! EVERYONE THIS IS NOT TRUE. IM TELLING YOU THEY WILL NOT.

AND BY THE WAY when i was talking to anthony the REGIONAL MANAGER, (why is he one? i would like the answer to that) the three guys in the front counter heard me talking the whole time to him. and so did all ten people inside the store. everyone heard that he called me those names. at nd he has the audacity to say he is going to refund my money, then when i get to the store he calls my personal cell phone and starts interrogating me with questions saying he isn't going to do the return. So there you go wasting my TIME AGAIN! But now every one of those customers that was there knows what you all did which is all the public proof i NEED

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Danny - 58 d 4 h ago

0

I am here at the 6th street Tacoma Discount tire and other customers were put ahead of me because the person screwed up so that made me wait longer and I and I been dealing with discount tire for over 10 years and because of that kid with the orange hair and black glasses I won't be back to this store and I won't buy anymore tire from discount tire again

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Danny - 58 d 4 h ago

Torin is his name of the employee he poor lost my business

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