Hello I was a employee at the NM03 store I worked my ass off and did my best I came in charge of inventory I was there a month and everyone got a bonus $$$ except me the management said I would get it around Christmas well Christmas came and gone now in 2017 nothing everyone got there's but not me. I guess I must suck at my job or they just don't care about me Lol
I would like to stress my dissatisfaction with the Management of the Roseville, MI store. I arrived at the store at 9:30 am with my daughter's vehicle. She had spent four hours at the store on Dec 13. On her way to work the front end started shaking. She went I. For repair of the tire only with no shaking! I took the vehicle back this morning at 930 am and was told the front end neded balancing! IThere were several cars in the facility. I waited an additional six hours and was told after repeated asking when will the car be ready! The technician informed me after 10 minutes of looking at the front end the rim/wheel was bent! Truly disappointed wasting an additional 6 hours that should have been discovered when my daughter brought the vehicle in during her 4 hour wait time! Truly unfortunate time is not considered for each individual case! I should have n no t waited six hours for something that should have been discovered on the first visit!
I wholeheartedly agree. Fortunately, I am a Hibdons customer. But this a.m. my cousin calls from one of these stores to tell me the manager was rude and the tech had told her that the car did not work. What is the problem? she asks...This bright, young man tells her the car won't start. Did you engage the clutch, she asks him? What is a clutch?
Amazing! My 14 grandsons, ranging from 3 to 12 years if age ride gocarts and know the parts.
There seems to be a pattern of hiring untrained technicians. SOLUTION: If there is not on-the-job training then do not hire someone that just doesn't get it!
Please find out what is goung on with Mike Delong, new Manager at your Del City office. He was rude to my cousin this morning and the tech told her he couldn't get her car started...Ms. Angela ask him if he had engaged the clutch. What is a clutch, he asked. I do not have the entire story as of yet. My cousin took great pains just to get over here, ( in much physical pain), to pay for services that were performed by an unknowledgeable associate and disrespected by Mr. Delong.
Retired United States Army Veteran,
What good is Discount Tire warranties for ? I bought 4 new tires in April of 2015 with 65,000 warranty. Its now December of 2016 and I'm told my tires, all 4 of them, are measuring 3/32 and need replacing. Because my vehicle is a Toyota Venza it requires 20" tires which are expensive. I've only put just under 35,000 miles on them I thought the warranty would cover at least half their replacement cost. The local store here in Kalamazoo, Michigan offered $25.00/ each credit - thats it. When the tires cost approx. $200/each this was more of a slap in the face. What good is a warranty if they don't stand behind it. Well I guess they did as they offered $100 off my total cost for all new tires, but again what good is that when they all wore equally and obviously not my/vehicles fault ?
REBATES ARE A TOTAL SCAM TAKES OVER 35 DAYS AND THEY MAY OR MAY NOT ARRIVE!!!!!!!!!!!
Awesome, excellent service at the Round Rock, Tx. Discount Tire store on S. Interstate 35!
The staff treat customers like family!
Discount Tire is the ONLY place we buy our tires for 20+ years!
This store is one of the very best in Texas!
My name is Charlie Hilliard and I live in Beaumont Texas. I have been dealing with Discount Tires for a while now and I have always been satisfied with the service that I've received until recently. I usually would go to the store off Lucas I think that the address 4195 Eastex Fwy., however this time I went to the store on 3655 Stage Dr. I first went there on 12/8/16, the customer service there is pitiful, I stood at the counter for ten minutes before Sergio came out of the office. I informed them that I had a nail in my tire. Then one of the employee's came and told me that he had patched my tire, so I asked him why would they patch and not replace my tire. He left and went and got someone name Cody, he went on this rationalize and justify why the service there was so poor. He went on to tell me that he was doing the best that he can due to his foot and so on. I explained to him that I have one leg and it doesn't interfere with me doing my job. Well anyway he order the tire. I went back on 12/15/16 to get the tire installed, they asked me what tire, I explained to them that I didn't know that it was the one that you all patched last week. Then Sergio came to me and told me that they LIED to me on 12/8/16, because the nail was still in my tire. I'm very upset that a company like this would actually put a person life in danger, because I feel that's what they did to me. I travel on the highway every single day from Beaumont to Orange, and back. I try to ensure my safety by making sure that my tires are in good condition and for them to lie is disturbing. I just wonder how many people that this company actually lie to.
I've had my last experience with you people. I go to your store and your lawyer puppet sales personal won't sell me what I want , it's either to old to get balanced, wrong size, doesn't matter. Doesn't make a difference that I've run ten sets of tires on this truck. Won't even sell me a tire and walk out with it on my back. And we won't talk about what corner of the truck I want the tire. Your company can stick it! No more! Rockwall, Texas
Paul A. Goode
website never works
I bought a Tire from your Company 09/30/2013 for my 2009 Smart Car I bought the best tires for my car with 80,000 mile warranty after 20,000 miles I was told yesterday by one of your personal here in Salt Lake City that I need to replace them they are wore down to the point that they are almost dangers
What kind of Tire did you sell me ? the salesman told me the warranty cant be use jet I ask WHY
I AM ALMOST 80 YEARS OLD AND WITH THE WINTER THERE IS NO WAY THAT I WILL OR CAN DRIVE WITH THOSE TIRES I HAVE NEVER DRIVEN WITH DANGER'S TIRES IN MY LIFE AND NOW I AM TOLD BY YOUR SALES PERSON THAT I HAVE TO WAIT TILL THEY ARE DOWN TO A CERT-END POINT AND PUT MY LIVE IN DANGER BECAUSE YOU WONT HONER THE WARRANTY YET
JUST TO INFORM YOU I AM ALSO HANDICAP
I NEED YOUR HELP IMMEDIATE BEFORE THE SNOW STARTS