I have been a loyal customer for twenty years but no more. The Folsom California store should be closed. The shop was almost empty with only two bays working. There were as many people manning the office as there were doing the work. Four in each place. They said an hour and a half for rotating tires. Fine. But after that time they hadn't even started on my truck. This is not the first time for this. Looks like most of their service techs have quit. Walmart is as good or better on price and there's not way that the service could be worse.
I have been a loyal customer for years but after yesterday and today I am wondering WHY? I am soon to be going on a RD Trip and needed new tire and I wanted to take advantage of the "NO INTEREST" perk you have for your customers- I spent almost (2) hrs trying to get my tires AFTER I WAS APPROVED (never got them yesterday since I didn't have my cell ph with me to get some stupid # you needed- my ph was being charged so it would have been no value to you even if I had it>) Anthony my sales person work his butt off called (3) different people etc to get my tires. It was worked out that I would be texted the info and I could recover this # when I got home - NEVER HAPPENED . I went back in today and who ever Anthony was talking with was given the word I had to
start all over gain--Anthony needs to be acknowledged by your company for saving this $900.00 deal but most likely you won't give a crap - I used my own card and saving a few bucks on interest and the grief I had to go through was not worth my time. I may suggest (2) things (1) get rid of the program or higher someone who knows what they hell they are doing (3) take a look at your plan and see if you can make it work effectinet- right now its a joke.