Information, reviews and public commentary for US companies


Discover Financial Services

Diner's Club, Pulse
2500 Lake Cook Rd.
Riverwoods, IL
David Nelms
Chairman and CEO
(224) 405-0900
(800) 347-2683
Twitter IDs
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J.A.D.C. - 1 d 13 h ago






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dmortii - 5 d 5 h ago


Dear Mr. Nelms,

I am writing to you in the hopes that you can help me with my discover account. I have had a discover account since 2004. Unfortunately, I was forced to close my account in 2014 due to an enormous balance that never seems to go away. At the present time, I still owe $9250.58 with no end in sight. When i call customer service, they put me on a plan but it was still at 16.99% and made very little dent. In February they tell me it goes back up to 22.00%. I have never missed a payment, and always make more than the minimum payment. It has been 13 years of trying to pay down this debt with very little progress. I had two other cards that worked with me and they are now paid off.

According to your customer service center, they say it is a "cash advance" which incurs a higher interest rate. I don't recall taking a cash advance for that amount of money unless it was a balance transfer.After speaking to your customer service department, there was a balance transfer of $6000.00 in 2009 and they cannot find any other cash advance. To the best of my knowledge, a balance transfer does not incur the same interest as a cash advance. I tried to explain that I should be credited back the $4000.00 of interest I was charged for a cash advance that never occurred. Either way, at this point, there has to be something someone can do to rectify this and work with me on the interest until this is paid off. I am not looking to get out of paying my bill, but i have paid over $4000.00 in interest in two years, therefore, making it virtually impossible to get out from under this debt.

I am simply asking for some assistance so I can get my life back on track.

I would appreciate anything you can do to assist with this.


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Dlauk - 38 d 16 h ago

My app for discover has been hacked and cannot get back on

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Dirk - 46 d 11 h ago


I have already told you this prior to leaving US. I DO NOT want replacement cards. You claim there is suspicious activity because you did not acknowledge our previous travel information. If our credit card stops working it will be a big problem for Discover. We are a long standing customer. Keep our old cards (6011 0008 6386 4793 for Dirk & Nancy Howard) active. I notified Discover for both cards that we would be traveling the above dates. I entered the notification of travel online from home before we left the US. We should NOT be having this issue!! Please confirm new cards will NOT be sent!!!!! ================================================================= We were in Germany and Discover was told ahead that we would be there for 3 weeks. Our Discover cards were working properly. Then we were in a restaurant were asked for a pin number. The card was both scanned and the chip used. We never had a pin number for any of our cards and never had to enter one. We called support and were told we were being sent new cards and that we needed to enter a pin number. My wife logged into her account and tried to enter a pin number but could not. After a couple of hours on the computer chat session with a support person and a supervisor we got nowhere. Then on the phone with a Web Technician and a supervisor we found out that out account was switched to a new account and we could not access the account because we did not have the cars yet. Now here we are in Germany with cards that we were told would work until we got home and activated the new ones. But the rules say we have to have a pin number but cannot add one to the old account because all new transaction are going to the new account. Now we have useless cards because we cannot add a pin number which we were never required to have before. The new cards have not been mailed so we cannot activate the new account. We account wee out account transactions because they are now gong to the new account which we have not activated. Now we must do without the Discover cards and we don't know if the new cards might get used before we get home. You say that can't happen, well it has happened. Once a new credit card was stolen from our locked mailbox, activated by phone, and used. Now we have a security risk until we get home and have totally useless cards with us. WHAT GREAT CUSTOMER SERVICE!

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Wendy - 60 d 19 h ago


Discover - I had a very bad experience. I opened a Discover card to enjoy the points they offered. I also have other Visa and Mastercard cards. I paid $8,900 on 918 and they took the money out of my bank account and I had a $.0.00 balance. I then went t use the card for a purchase of $5600 and have a $10,000 line of credit. The purchase was declined and I was told the payment was on hold. I had 10 times the amount of the payment in my bank account and the money was removed from my business account but yet Discover would not honor the charge. When I called, I was transferred to four different people and finally the Fraud Department told me the payment was on "hold" and that was why my new charge did not get approved. How can a payment be on hold when they took the money out four days prior?????? I mailed my Wells Fargo payment the same day I mailed my Discover payment. The next day, Wells Fargo had a $0.00 balance for me and the card was useable. NOT the case with Discover. I had a very experience with this company to do business with. What good is a rewards card if you cannot use it four days after they receive your payment, deduct it from your checking account, show a $0.00 balance and then your card gets declined.

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A builder-BBDUC.Inc. took all my money, and did NOT build my house. I requested that a charge to him be refunded to me since this money did not pay for Goods or Services, but for the last few months they give me my money back, and then I get a letter that it was returned to the person who committed the fraud. A blind man can see that money given to Issac woods was for him. I sent a picture of the house which is only made up of a incomplete foundation. ($6,000) with interest. I am thinking about a law suit in reference to stress which was caused by this madness for months, and fighting charges, I was hospitalized for chest pains..I cannot believe Discover.

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Issac Woods- Builder-Durham, NC - 296 d 16 h ago


Issac Woods took money -did NOT build house. I sent all proof, of which I have more to validate. I paid for goods and services of which I did not receive.

A representative told me to fax proof that Issac had received the administrative fee of $25,000 dollars, which proved NO money was owed. I did, yet Discover still put charges back on my account. The world needs to know that Discover legitimized fraudulent and deceptive transactions at my expense, and your company made a mockery of me, in a reply to Issac Woods. Dispute # 393848396B and 393911930B.

I remain email address (hidden))

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Ci Ci Jenkins - 87 d 9 h ago

I hope you read this, but, I was also subjected to a fraudulent charge, 5K! Discover did absolutely nothing to help me! I provided evidence this charge was fraudulent and nothing. What they are great at is a run around scam. Connect with me and I'd totally get in on a law suit with these MoFo's

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dhp - 93 d 16 h ago


horrible customer service. tried to give them over 2 mil.treated me like dirt, including their so called exec. department. cancelled my cc as well

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Helen Robinson - 113 d 16 h ago


Discover Card are Theif. Had a dispute with Carid.Com They refused to take back bad wheels they sold me. I sent proof that they were bad to Discover. Discover ended the dispute in Carids favor even though I cant use the wheels. If they dont protect you from bad deals who will. I tell you Visa. They always ruled in my favor. NEVER USE DICOVER FOR ANY PURCHASE.

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Tinkerbelle6 - 2 y 70 d ago


I've had a Discover card for the past 32 years. Starting in May 2015, I got involved with hiring a mover from So. Florida - Miami Gardens, Delray Beach, and Margate.

One didn't have a big enough truck and I got my deposit refund quickly. The next one I got an estimate, paid deposit, and the problems started. When I saw two

charges suddenly appear on my Discover credit card, I went into motion to correct the problem. After all, these were UNAUTHORIZED CHARGES for sure.

Started calling Discover from the ground up til I couldn't go any further thinking that maybe I will hit someone who is literate enough to understand what I was

telling them, but they didn't take heed when I even gave them the answer that should have been posted in their records.

I have a final settlement document that say All States Van Lines of Margate, Florida, releases me from the charges that were authorized on July 20, 2015.

My son mailed a copy of that statement to Discover on or about July 21, 2015 -- I never received a confirmation of receipt nor did anyone say they didn't

receive it. Tomorrow I will FAX the # of emails passed back and forth on this subject, and another copy of the FINAL SETTLEMENT AND AGREEMENT.

Am canceling my credit card and found out my bank, Delta Community CU, has a great one! Beware of Discover folks!

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Michele Franklin - 1 y 239 d ago


They are really good at unauthorized charges. I have been with them since 1983 and never had problems until now. Been fighting with them for over a week now with my bank account frozen due to the dispute with discover who took payments from my checking account one on 16th one on 19th, and that was after i told them not to do it. the 16th was ok it was for march, but april not due till april. they caused over 200$ in overdraft fees and i had to go into the bank to sign a dispute for them, it is now a week later, i am told they were reversing it, and now today, it is pending. WTH. I really will be sending a letter to David Nelms, and if i were in Illinois i would show up at the door of his plush little office along with my attorney to file a class action law suit against them

, from the looks of this stream of crap all of us have endured. They need an attitude check.

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Lois Kiet - 1 y 70 d ago


I had them call me after a year of not sending me a bill, I moved and I did the forwarding change of address at the United post office , never got a bill! I called and settled on the

Amount owed , mailed

The check and wrote ion the back

Of it Cashing this check pays my account in full! ! Now they are trying to Bill

Me $500.00 for interest! That was forgiven in the final pay off !

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Angelkissed - 1 y ago


Lois, you may want to check with an atty in your state to confirm, but you can not create a limited endorsement without an agreement between the parties. Even if you write "cashing or depositing this item is considered acceptance of settlement in full", it is not binding. It may be in your best interest to contact Discover to negotiate an actual settlement of the interest they claim you owe. Also, if you and Discover agree to a lesser amount, make sure you get it in writhing so that they cannot continue to come after you with additional fees. Good luck!

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Auntie Ann - 121 d 11 h ago


Fax this from your or another attorneys office. That is the ONLY way I got charges cleared,

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Frustrated - 121 d 12 h ago


I cannot access my savings account due to a window for paperless banking that pops up when I try to log on. Customer service was of no help. The people I spoke to told me to change my browser. I use Chrome and have been using it for years. The issue isn't my browser, the problem is with Discover!

Finally after a very frustrating conversation with a manager named Zane, I contacted the corporate office. Hopefully they can correct the bank's programming issue so Chrome users can access their accounts.

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FRAG - 123 d 15 h ago

I have been unable to access my Discover Bank accounts because of a computer glitch on their part.

This has been going on for a week and it is apparent that their employees are part of the problem and they offer no solution.

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Bleakstare - 142 d 11 h ago


Colton and his supervisor Jeannette are the worst. I had a balance transfer available last month. 3 days later no more transfer available and they did nothing to help. Apparently Discover does NOT want to make money and has terrible customer service and options. David Nelms should see this and be applauded. I have been a loyal customer for since 2013 and they basically don't offer any help and treat you if you are not human and do not think like a CEO. You do not want to make money? They do not care but I am sure David Nelms would. 0 stars.

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Colleen Pohl - 154 d 17 h ago


I've been paying on my bill today I looked today my payment is $105.00 interest $48. signed up for 4.99% for the life of the balance or I could of had 0%for a year. Ive been paying 10.99% sence march. I feel that I was taken. Very up set.

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I to am a bit confused with Discover recently. I've had my Discover Card since last August 2016. My payment due date is on the 12Th each Month. This Month on May 2, 2017 I paid my Discover Card $523.14 online. My normal Monthly payments are a minimum of $35.00. I had a balance alittle over $800.00 before I made May payment. On May 7, 2017 I got Gasoline in the amount of $15.34 put it on my Discover Card. I went into my Discover online account & went to login. There was a message saying: "Sorry, you can not view your account online. Please call this number." This was for security.

I was wondering what in the world is going on here I didn't do a thing wrong with my card for this company to place my account on HOLD!

I finally called this security number. A Woman from C.S. took the call and not to me. Kind of harsh with me, like I was a criminal. I asked her why is my Discover acct online on "HOLD?" She asked me a series of personal questions like I was a bad person here. I kept asking what did I do to make you shut me out of my own account online? I pain this Month (May) more then half of my balance owed. I made one charge for gas 7 day's later. That's all I did I told her. Then my answers to all her questions satisfied her? She told me: "Now you can log back into your account online.

I said to the lady: Please wait to make sure I can get back into my acct. first. She did wait and I could get back in. Then I wrote them a message inside my account online about "Why they shut me out and place me on hold?" I went to the message center right away & wrote them a message asking why was I shut out of my account online? They wrote to me this: "Our Security Department monitors all accounts for irregular usage, which may indicate unauthorized purchases." I say to myself: "WHAT?" There's still no reason and that's not any answer for me. I wrote them back once again and asked: What exactly is: "Irregular Usage" I made or did that you see after I made this HUGH payment and only used my card one time 7 day's later and you shut me out of my account?" I told them: If I was to take a trip to see my family in another State? How will I know if I can trust Discover Card? You can shut me down for no reason at all. Because, I'm still not seeing any reason why they did this. Nothing has happened what so ever to make them suspicious of anything. Ever since I've had my Discover Card? I paid every payment each Month on time and with the payment being on the 12Th date of each Month now? I still pay my payment on my Card right away in the beginning of the Month. How will I be able to trust this company again? Has anyone else been shut out of their online account for no reason? Please let me know. Everything was going fine until this happened to me. Do you think paying a large sum of money towards your bill is the reason to be shut out of your account? I'd like to hear from anyone who went through this as well. Thank You in Advance.. ( If you want? You can also email me if this happened to you at: (hidden) Good Day to everyone! Sincerely, Christine

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Officer Robert W Mc Cann - 189 d 12 h ago


I just got off the phone with the corp office and spoke to them about a charge that was put on my account with me saying OK .

It took a number of phone calls and they today the corp office said we can see where they this company pulled a fast one and we are putting credit back on your account as this should have never be accepted from this dealer.

It was one of these deal;s if you just pay shipping the item is free yet they them are able to find out everyhing about you and then they put $97.00 on my card.

Discover was very nice to me

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Devastated Wife - 197 d 10 h ago


My husband passed away. People told me not to pay bills in his name only. I made a payment, asked if they could work with me. (Another card company stopped all fees and interest charges) Discovers response, we are turning it over to a collection agency. We don't work with the families of deceased individuals. Don't sign up with this company EVER!!!!

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Eric in Atlanta isn't happy - 219 d 9 h ago


Secured Card deposit refund? Really have been waiting 75 days since original request to refund and no one has consistent response as to the holdup! I'm being held up $1200 is my response. Calling corporate office tomorrow to get my money.

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english - 241 d 13 h ago


I have been trying to get a secure credit card for 7 day's now, and all I have to do is confirm my bank information in line. Fine, but Discover on line system for confirming my bank information is down and has been for7 day's now.

To day I spoke to who I was told was a supervisor Maria, she said she didn't even know the secure approval for the banking system was down,.

How can you run a company and not know you online system to confirm you banking system is down, so that you can get a secure credit card.

Lets get with today computer systems ASAP

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Angella - 1 y ago

This is a scam with that free credit score. This is what chase got caught doing.You ask me for my social security and still deny my score. We will report this scam

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dc - 244 d 13 h ago

where can i report a complaint??

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