Information, reviews and public commentary for US companies


Discover Financial Services

Diner's Club, Pulse
2500 Lake Cook Rd.
Riverwoods, IL
David Nelms
Chairman and CEO
(224) 405-0900
(800) 347-2683
Twitter IDs
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Thomas Sabiston - Panama City, Florida - 44 d 18 h ago


I purchased an item from a local vendor and the very next day discovered I had been charged double for a product I could get from several other sources for half. Vendor refused to take product back. I mailed it back to them via US Mail with signature receipt required. Discover Card refused to refund purchase price ($383) and upheld vendor's argument that they had a sign on site stating no returns. My fault for not seeing sign. Discover supported the vendor regardless of price gouging practices. vendor has product back and money! Discover Card customer service favor's Discover Card before customer or card holders.

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Angella - 57 d 11 h ago

This is a scam with that free credit score. This is what chase got caught doing.You ask me for my social security and still deny my score. We will report this scam

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Tinkerbelle6 - 1 y 85 d ago


I've had a Discover card for the past 32 years. Starting in May 2015, I got involved with hiring a mover from So. Florida - Miami Gardens, Delray Beach, and Margate.

One didn't have a big enough truck and I got my deposit refund quickly. The next one I got an estimate, paid deposit, and the problems started. When I saw two

charges suddenly appear on my Discover credit card, I went into motion to correct the problem. After all, these were UNAUTHORIZED CHARGES for sure.

Started calling Discover from the ground up til I couldn't go any further thinking that maybe I will hit someone who is literate enough to understand what I was

telling them, but they didn't take heed when I even gave them the answer that should have been posted in their records.

I have a final settlement document that say All States Van Lines of Margate, Florida, releases me from the charges that were authorized on July 20, 2015.

My son mailed a copy of that statement to Discover on or about July 21, 2015 -- I never received a confirmation of receipt nor did anyone say they didn't

receive it. Tomorrow I will FAX the # of emails passed back and forth on this subject, and another copy of the FINAL SETTLEMENT AND AGREEMENT.

Am canceling my credit card and found out my bank, Delta Community CU, has a great one! Beware of Discover folks!

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Michele Franklin - 255 d ago


They are really good at unauthorized charges. I have been with them since 1983 and never had problems until now. Been fighting with them for over a week now with my bank account frozen due to the dispute with discover who took payments from my checking account one on 16th one on 19th, and that was after i told them not to do it. the 16th was ok it was for march, but april not due till april. they caused over 200$ in overdraft fees and i had to go into the bank to sign a dispute for them, it is now a week later, i am told they were reversing it, and now today, it is pending. WTH. I really will be sending a letter to David Nelms, and if i were in Illinois i would show up at the door of his plush little office along with my attorney to file a class action law suit against them

, from the looks of this stream of crap all of us have endured. They need an attitude check.

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Lois Kiet - 86 d 4 h ago


I had them call me after a year of not sending me a bill, I moved and I did the forwarding change of address at the United post office , never got a bill! I called and settled on the

Amount owed , mailed

The check and wrote ion the back

Of it Cashing this check pays my account in full! ! Now they are trying to Bill

Me $500.00 for interest! That was forgiven in the final pay off !

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Angelkissed - 60 d 25 m ago


Lois, you may want to check with an atty in your state to confirm, but you can not create a limited endorsement without an agreement between the parties. Even if you write "cashing or depositing this item is considered acceptance of settlement in full", it is not binding. It may be in your best interest to contact Discover to negotiate an actual settlement of the interest they claim you owe. Also, if you and Discover agree to a lesser amount, make sure you get it in writhing so that they cannot continue to come after you with additional fees. Good luck!

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Power to Americans - 61 d ago


The American People are waking up to the massive corruption the Banks are doing!!


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Anonymous - 63 d 15 h ago

call me please (hidden) I been a mamber since 1994 and the employees are very rude

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PA Disappointed Customer - 76 d 27 m ago


We received an offer in the mail (Sav416A) back in May, that if you open a savings account with Discover (making a $15,000 deposit), you would receive a $100 bonus. We thought this was a good idea since our bank was paying interest rates at way below 1% plus this promised bonus. We have yet to receive this bonus and have made 8 phone calls to ask why this $100 was never posted to our account. Everyone we have spoken to has stated that it is being reviewed by the marketing dept and that we should have the money within 7-10 days. We feel we have been scammed and are disappointed with Discover. We will wait several more weeks and if nothing is done, we will pull our money out of Discover Banking. It sure seems by all the other comments below that Discover should get their act together and stop making promises and telling lies to its customers.

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T. Dryer - 78 d ago


Discover Loans has totally bankrupted me. On September 7, 2016, I paid off my loan with a payment of $11,300 on line. The next day, Discover debited my bank account for this amount. They then debited my account again twice for $11,300 for a total of over $22,000. This completely depleted both my checking and savings accounts plus I have almost $5,000 in overdrafts. I called Discover on September 10 and was assured the funds would be put back. After almost two, numerous telephone calls and even a letter to Mr. Carlos Minetti, President of Discover Banking, the funds have still not been returned. I see no alternative but to contact a lawyer.

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rory o'connor - 78 d ago


get a excellent civil rights atty..where are you? i'll find one for you..rory o'connor atty at 231 375 3369...that way you can bomb them for zillions...easy..juries always nail corps and can award. "trebel damages" which means if you sue for a hundred get 400 bucks..go this way only and call soon...hurry up too!!!!!!!!!

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Damesha King - 80 d ago


I had been a customer for about a year and had not used my card. I spoke with a Dicover rep in July 2016 and asked if the status of my account was ok and asked if they had a time limit on using the card before the account was closed for inactivity. The rep advised me that my account was in good standing. On Sept 4th my account was closed due to inactivity. I spoke with a Executive Advocate who basically was rude and disrespectful. I spoke with his manager and I am quite sure his subordinate had given him his over view of what was going on wit my account. I have hit a brick wall with this department with my request to rent open my account. There is a lots mere to this story but I need a higher up at Discover to contact me.

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Cynthia W. - 127 d ago


I have been in dispute with Discover card over a $341.33 charge to my discover card for services never rendered. This charge was made by Dell. I understand that Dell gave me credit. However, Discover credited my account then added the amount back to my account. we have been in dispute ever since. I will not pay the $341.33 ( I recently paid all other charges on my account) and now only the $341.33, plus added interest is on the account.) I am asking the CEO of Discover if this is the way Discover usually does business. If I am forced to pay the $341.33, I will close the account. And certainly not have anything to do with Discover again.

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MissD - 132 d 3 h ago


After being with Discover for numerous years never ever being late on a payment not once. When I moved and my email was changed they did not have my correct information and did not call me until after the late payment was due, they put it on my credit report so for 7 years it will show 1 late payment even though I was never ever late before and I told them they should have called me instead of trying to email me especially if the email bounces back. What a joke I fought it but they don't care. So they lost a great customer! I will NEVER do Discover anything again.

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Sdohzen - 164 d 21 h ago


I also had a horrible experience with Discover Online. My father passed away in 2014, and in 2016, I tried to close out his accounts (he had 6 accounts with them). Although I was told it would take 10 business days after I sent them a letter of instructions to transfer the funds; it took over 2 months. I also ended up having to talk with over 8 different "documentation specialists" who keep assuring me each time that they would expedite the matter and it would only take 3 business days and that had reviewed all the paperwork and someone would call me. In each instance, no one ever called me, I had to call them back and I would get a different person each time. On the day they finally closed the account, I only found out because I called, but then I was told the account was closed but everyone in that dept was busy and that someone would call me back. I had no idea where the money was as it hadn't shown up yet. I finally got a supervisor in another department who was nice enough to track the information down for me. But never, ever, open an account with them.

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Citizentp - 182 d 17 h ago


DO NOT BEGIN AN ONLINE Account with Discover Bank, a division of Discover Financial System.

I have tried to open an account online since it is an online bank. Guess what- I cannot do it with no explanation even after talking with about 20 different people including Customer Care, Web support and the Executive office.

The website tells a lie after one cannot open the account: We are experiencing technical trouble and try back later. I fell for the LIE until I finally talked with a we support person who said they were not having any trouble with the system. He could not help me- said I needed to use a PC instead of a Mac, another lie. It does not work on a PC either. Anyway, I had been able to open a few CDs online until they "improved" their system.

I am withdrawing my money and letting NEA know how disappointed I am that they chose a bank that is not really an online bank but a scam. Oh, yes, can never get back to the person to whom one has explained the difficulties.

I see only Credit Card complaints on this site but decided to add a bank complaint.


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Jana K. Ball - 194 d 18 s ago


I've been a customer with Discover Card for 15+ years, and a good one too. Rarely missed a payment, and if I did, always paid within the next week. So when times got difficult for me, taking care of my elderly father, juggling 2 jobs, plus homeschooling my 2 teenagers, do you think they could extend me some grace for missing a payment? Nope, they took that opportunity to jack up my interest rate, and even after I called and very calmly and politely talked with an associate and her supervisor, they flatly told me "NO. We cannot reduce your interest rate back to what it was." Cannot or will not? Obviously it's the latter. I have a few credit cards to pay off, and rest assured, when I do, I will NEVER do business with Discover Card again. Customer loyalty counts for nothing with this company. They are oh so happy to throw you under the bus if you make a mistake or fall on hard times.

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Richie G - 194 d 15 h ago


I received a new discover card and asked for a balance transfer from another credit card I previously had. Well the problems started . Discover entered the charge on my card before the other credit card received the funds. I know owe the money on the both cards and Discover can not seem to figure it out and Im the one suffering. I called the card the money was to be transferred from and they say no funds were ever received from Discover. Discover says they sent it......I know that they didn't as I reviewed my account just as the bank did and its not there.

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Legal Remedy - 203 d 51 m ago


Discover offers its customers who have either poor, bad or no credit, an opportunity to open an account up to $2500 credit limit referred to as "secured account". However, in doing so, Discover collects these funds and not only it does not offer the account holder an interest on their money, Discover charges up to 24% interest on balances on account holder's secured account. In a nutshell, not only you do not receive a return on your money, you are charged ludicrous and overly inflated interest for using your own money. In our law firm, we believe such practice is a violation of Truth in Lending Acts and does not comport with California Business and Professional code section 17200. Any customer of Discover who has had a secured credit card within the last 10 years should contact (hidden) to be part of a Class Action Complaint we are attempting to file. This email comes to you by a licensed attorney authorized to practice law in State of California.

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Ldaniels - 214 d ago


I do not understand how any credit card company would think it is a good idea to do a computer upgrade on Mother's day and is therefore unable to address any questions or problems that their customers are having. On top of that they cannot tell you when the system will be available for access. I have children traveling overseas and their card is not working and of course after several days of calling and logging in through email it still isn't working and today they are upgrading their computers. This is just bad judgement on the part of the managers who decided the Mother's day was a good time to do this. I am so glad that I got rid of this card years ago and that my kids have decided to do the same thing when they return to the states.

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Jeff Tolladay - 219 d 24 h ago


Not happy with this card they do not report credited correctly.They try and show 45% utilization of my card when in fact its paid off.its been that way for a month and two weeks.I will stay with capital one !!!!

General profile image - 271 d 17 h ago


How many times must I call you to tell you that my payment for my loan was taken out of my account this is the worst experience that I have ever had with any credit card company.

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FDFS services, they suck. - 275 d 19 h ago


Absolutely impossible to speak to an employee other than the "security guard". There's many different numbers, but no only voicemails. Is DFS an empty shell company? Their a crooked "company" who took $ from me, and I do not even know who they are... Fraud.

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brenda d steed - 1 y ago


I called the corporate office the bitch answering the phone wont forward my my call to a corporate supervisor. You can go to hell. I am going elsewhere to do my business and you can shove. I called the head office and this bitch hangs up on me. sheeh!!!!!!


Flagged for review. 
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Vicki - 277 d 18 h ago

Do you know know the telephone %# to head quarters for discover

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