Information, reviews and public commentary for US companies

 

Discover Financial Services

Rating
0.5
Web
http://www.discoverfinancial.com
Related
Diner's Club, Pulse
Address
2500 Lake Cook Rd.
Riverwoods, IL
60015
Contact
David Nelms
Role
Chairman and CEO
Phone
(224) 405-0900
Fax
(800) 347-2683
Employees
11,650
Twitter IDs
@Discover
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Mark - 27 d 14 h ago

0

Do not get near these frauds. They won't even acknowledge an email, providing you can find a way to send one in an effort to expose the horrors of dealing with them. The bottom line is they don't care about you. Run don't walk, NOW. I closed my savings account after a few days and am glad I did. One word, USELESS.

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Anonymous - 29 d 11 h ago

I have experienced a very bad experience trying to open a savings account. Would like to speak with someone in an upper level position to share my experience.

Thank you

Jon Meyers

(hidden)

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CBS - 44 d 14 h ago

0

They will lower your credit with out any notice which can cause a fast score reduction even though you have never been late ore had any credit problems

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dale - 44 d 14 h ago

0

Quick to blow you off they don't take your concerns serious

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REY, JOANNA, MIRANDA - 55 d 9 h ago

0

I have the worst, worst experienced with the customer services, Rey, Joanna, then Miranda. I did have a DISPUTE OF $91.74 and $65.96, from AIRYDRESS.COM. THESE CUSTOMER SERVICE DO NOT BELIEVE ME AT ALLLLL!!!!!!!! I AM VERY, VERY MAD!!!! WHEN REY TOLD ME THAT HE IS GOING TO TAKE CARE OF THE $65.96 AND WILL EMAILED ME THAT I DID SIGN THE PACKAGE, AND JOAANA ALSO TOLD ME THAT THEY WILL EMAILED ME WITHIN 24 HOURS, WHAT ARE THEY TALKING 24 HOURS, IT IS 48 HOURS. AND REY DID CREDIT IN MY ACCOUNT THE $65.96. LISTEN, I BEEN ARGUING WITH THESE CUSTOMERS SERVICE FOR THE LONGER TIME, NOTHING HAPPENED CONCERNING MY DISPUTE OF $91.74. THEY DO NOT BELIEVE ME AT ALL!!!! , THAT IS HOW I FEEL. THIS MIRANDA, TOLD ME TO CALL THE DHL, I SAID WHATTTTTTTTTT, AND ASKING ME FOR A DOCUMENTATIONS, I DO NOT HAVE DOCUMENTATIONS MIRANDAAAAA!!!!!!!!!!! . THE EMAILED DO NOT HAVE MY SIGNATURE, WHICH THIS REY IS TRYING TO PROVE THAT I DID SIGN THE PACKAGE, BUT THEIR EMAILED DID NOT SHOW ANY SIGNATURE OF MINE. THEN, THIS MIRANDA DO NOT KNOW ANYTHING ABOUT GIVING A CUSTOMER SERVICE. I HATE THE WAY THESE REY, JOANNA, MIRANDA DOING TO ME, NOT BELIEVING ME THAT I DID NOT RECEIVE ANYTHING FROM THIS AIRYDRESS.COM. I PAID IT BY THE DISCOVER CARD, THEN THIS MRSNDA WANTS A DOCUMENTATIONS TO ME, SO I ASKED HER, DO YOU WSNT MY VEINS, MY BLOOD AS MY DOCUMENTATIONS!!!! I DO REALLY HATE THESE CUSTOMER SERVICE OF DISCOVER CARD THE WAY THEY TREATED ME AND DO NOT BELIEVE ME AT ALL!!!!!!!

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Christopher George - 69 d 10 h ago

5

Fabulous Company. Fraud charges occured. Discover called me. Took care of it all. The customer service

Reps were graciously polite and very competent. Reading all these negative harsh reviews makes one think

Maybe the problem is the customer.

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Ashutosh B. Jantrania - 73 d 6 h ago

0

Dear Mr. Nelms,

I am a Discovercard customer since 2001, with my account in good standing consistently since 2001.

This is the first time I reported a dispute which got promptly rejected by your customer service dept. I reported a dispute for @97.21 with a charge which I was not supposed to pay. Dispute case # for this is 606868670B .

I was wrongly charged this amount and was told very blatantly by your phone rep and the supervisor Ms Jessica that I need to pay this amount. When I stated that I have been a Discovercard customer for such a long time and have never reported disputes, I was rudely told that I need to prove my innocence by documentation. The offending merchant it seems has provided some documentation that I am not even aware of!

This is very disturbing and I am really upset with your customer service. Even a supervisor of your customer service was so unfriendly, unhelpful and blatantly rude. I had a completely different opinion about Discover Card customer service, which has now changed completely!!!!!

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Dr. Michael InkiaDeMontmorrency LaVelle Kent DMR. DadsGoodSon@ Sector1. USA...."3". - 75 d 14 h ago

Discover. I would like to know if you have a Secure method of communication and interpersonal skills to handle Large Major Corporate Access Accounts payable by GPS??? I am a Doctor who is in the Bio Nuclear Medical Field Operations in the D.A.D. Corporate America joined in the Injunction to process your request for a renewal for a New LTR, to have All OUR Endeavors To Be PAID IN FULL!!!

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Big Al - 80 d 9 h ago

0

Why is it I try to protect myself and you don't let me instead you cause more grief than working with me.

Try repeatedly to give new address info for my card to get sent and you find it funny to keep sending to my old address which my son steals my card and uses fruadly and allow him know o close my card to send another to my old address. I just want my card number changed and sent to my new address how hard can that be....

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J.A.D.C. - 94 d 14 h ago

0

DAVID NELMS, YOU ARE A PISS POOR EXCUSE FOR A CHAIRMAN/CEO. YOU SIT ON YOUR ASS AND DO NOTHING TO HELP THESE PEOPLE BELOW.

AS MYSELF, HAVE BEEN PAYING OFF A DISCOVER CARD THAT NEVER GOES AWAY.HIGH INTEREST RATE!! AND THE AMOUNT NEVER CHANGES MUCH.

I AM ALSO SURE THAT YOU DON'T EVEN READ THESE COMMENTS. SOME POOR SOUL OF A ANSWERING SERVICE READS THEM WHILE YOU BASK IN THE SUN USING OUR MONEY....

KARMA....ONE DAY

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dmortii - 98 d 6 h ago

0

Dear Mr. Nelms,

I am writing to you in the hopes that you can help me with my discover account. I have had a discover account since 2004. Unfortunately, I was forced to close my account in 2014 due to an enormous balance that never seems to go away. At the present time, I still owe $9250.58 with no end in sight. When i call customer service, they put me on a plan but it was still at 16.99% and made very little dent. In February they tell me it goes back up to 22.00%. I have never missed a payment, and always make more than the minimum payment. It has been 13 years of trying to pay down this debt with very little progress. I had two other cards that worked with me and they are now paid off.

According to your customer service center, they say it is a "cash advance" which incurs a higher interest rate. I don't recall taking a cash advance for that amount of money unless it was a balance transfer.After speaking to your customer service department, there was a balance transfer of $6000.00 in 2009 and they cannot find any other cash advance. To the best of my knowledge, a balance transfer does not incur the same interest as a cash advance. I tried to explain that I should be credited back the $4000.00 of interest I was charged for a cash advance that never occurred. Either way, at this point, there has to be something someone can do to rectify this and work with me on the interest until this is paid off. I am not looking to get out of paying my bill, but i have paid over $4000.00 in interest in two years, therefore, making it virtually impossible to get out from under this debt.

I am simply asking for some assistance so I can get my life back on track.

I would appreciate anything you can do to assist with this.

Sincerely,

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Dlauk - 131 d 17 h ago

My app for discover has been hacked and cannot get back on

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Dirk - 139 d 12 h ago

0

I have already told you this prior to leaving US. I DO NOT want replacement cards. You claim there is suspicious activity because you did not acknowledge our previous travel information. If our credit card stops working it will be a big problem for Discover. We are a long standing customer. Keep our old cards (6011 0008 6386 4793 for Dirk & Nancy Howard) active. I notified Discover for both cards that we would be traveling the above dates. I entered the notification of travel online from home before we left the US. We should NOT be having this issue!! Please confirm new cards will NOT be sent!!!!! ================================================================= We were in Germany and Discover was told ahead that we would be there for 3 weeks. Our Discover cards were working properly. Then we were in a restaurant were asked for a pin number. The card was both scanned and the chip used. We never had a pin number for any of our cards and never had to enter one. We called support and were told we were being sent new cards and that we needed to enter a pin number. My wife logged into her account and tried to enter a pin number but could not. After a couple of hours on the computer chat session with a support person and a supervisor we got nowhere. Then on the phone with a Web Technician and a supervisor we found out that out account was switched to a new account and we could not access the account because we did not have the cars yet. Now here we are in Germany with cards that we were told would work until we got home and activated the new ones. But the rules say we have to have a pin number but cannot add one to the old account because all new transaction are going to the new account. Now we have useless cards because we cannot add a pin number which we were never required to have before. The new cards have not been mailed so we cannot activate the new account. We account wee out account transactions because they are now gong to the new account which we have not activated. Now we must do without the Discover cards and we don't know if the new cards might get used before we get home. You say that can't happen, well it has happened. Once a new credit card was stolen from our locked mailbox, activated by phone, and used. Now we have a security risk until we get home and have totally useless cards with us. WHAT GREAT CUSTOMER SERVICE!

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Wendy - 153 d 20 h ago

0

Discover - I had a very bad experience. I opened a Discover card to enjoy the points they offered. I also have other Visa and Mastercard cards. I paid $8,900 on 918 and they took the money out of my bank account and I had a $.0.00 balance. I then went t use the card for a purchase of $5600 and have a $10,000 line of credit. The purchase was declined and I was told the payment was on hold. I had 10 times the amount of the payment in my bank account and the money was removed from my business account but yet Discover would not honor the charge. When I called, I was transferred to four different people and finally the Fraud Department told me the payment was on "hold" and that was why my new charge did not get approved. How can a payment be on hold when they took the money out four days prior?????? I mailed my Wells Fargo payment the same day I mailed my Discover payment. The next day, Wells Fargo had a $0.00 balance for me and the card was useable. NOT the case with Discover. I had a very experience with this company to do business with. What good is a rewards card if you cannot use it four days after they receive your payment, deduct it from your checking account, show a $0.00 balance and then your card gets declined.

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DISCOVER SUPPORTS FRADULENT TRANSACTION. - 1 y ago

0

A builder-BBDUC.Inc. took all my money, and did NOT build my house. I requested that a charge to him be refunded to me since this money did not pay for Goods or Services, but for the last few months they give me my money back, and then I get a letter that it was returned to the person who committed the fraud. A blind man can see that money given to Issac woods was for him. I sent a picture of the house which is only made up of a incomplete foundation. ($6,000) with interest. I am thinking about a law suit in reference to stress which was caused by this madness for months, and fighting charges, I was hospitalized for chest pains..I cannot believe Discover.

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Issac Woods- Builder-Durham, NC - 1 y ago

0

Issac Woods took money -did NOT build house. I sent all proof, of which I have more to validate. I paid for goods and services of which I did not receive.

A representative told me to fax proof that Issac had received the administrative fee of $25,000 dollars, which proved NO money was owed. I did, yet Discover still put charges back on my account. The world needs to know that Discover legitimized fraudulent and deceptive transactions at my expense, and your company made a mockery of me, in a reply to Issac Woods. Dispute # 393848396B and 393911930B.

I remain email address (hidden))

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Ci Ci Jenkins - 180 d 10 h ago

I hope you read this, but, I was also subjected to a fraudulent charge, 5K! Discover did absolutely nothing to help me! I provided evidence this charge was fraudulent and nothing. What they are great at is a run around scam. Connect with me and I'd totally get in on a law suit with these MoFo's

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dhp - 186 d 17 h ago

0

horrible customer service. tried to give them over 2 mil.treated me like dirt, including their so called exec. department. cancelled my cc as well

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Helen Robinson - 206 d 17 h ago

0

Discover Card are Theif. Had a dispute with Carid.Com They refused to take back bad wheels they sold me. I sent proof that they were bad to Discover. Discover ended the dispute in Carids favor even though I cant use the wheels. If they dont protect you from bad deals who will. I tell you Visa. They always ruled in my favor. NEVER USE DICOVER FOR ANY PURCHASE.

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Tinkerbelle6 - 2 y 163 d ago

0

I've had a Discover card for the past 32 years. Starting in May 2015, I got involved with hiring a mover from So. Florida - Miami Gardens, Delray Beach, and Margate.

One didn't have a big enough truck and I got my deposit refund quickly. The next one I got an estimate, paid deposit, and the problems started. When I saw two

charges suddenly appear on my Discover credit card, I went into motion to correct the problem. After all, these were UNAUTHORIZED CHARGES for sure.

Started calling Discover from the ground up til I couldn't go any further thinking that maybe I will hit someone who is literate enough to understand what I was

telling them, but they didn't take heed when I even gave them the answer that should have been posted in their records.

I have a final settlement document that say All States Van Lines of Margate, Florida, releases me from the charges that were authorized on July 20, 2015.

My son mailed a copy of that statement to Discover on or about July 21, 2015 -- I never received a confirmation of receipt nor did anyone say they didn't

receive it. Tomorrow I will FAX the # of emails passed back and forth on this subject, and another copy of the FINAL SETTLEMENT AND AGREEMENT.

Am canceling my credit card and found out my bank, Delta Community CU, has a great one! Beware of Discover folks!

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Michele Franklin - 2 y ago

0

They are really good at unauthorized charges. I have been with them since 1983 and never had problems until now. Been fighting with them for over a week now with my bank account frozen due to the dispute with discover who took payments from my checking account one on 16th one on 19th, and that was after i told them not to do it. the 16th was ok it was for march, but april not due till april. they caused over 200$ in overdraft fees and i had to go into the bank to sign a dispute for them, it is now a week later, i am told they were reversing it, and now today, it is pending. WTH. I really will be sending a letter to David Nelms, and if i were in Illinois i would show up at the door of his plush little office along with my attorney to file a class action law suit against them

, from the looks of this stream of crap all of us have endured. They need an attitude check.

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Lois Kiet - 1 y 164 d ago

1

I had them call me after a year of not sending me a bill, I moved and I did the forwarding change of address at the United post office , never got a bill! I called and settled on the

Amount owed , mailed

The check and wrote ion the back

Of it Cashing this check pays my account in full! ! Now they are trying to Bill

Me $500.00 for interest! That was forgiven in the final pay off !

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Angelkissed - 1 y 137 d ago

1

Lois, you may want to check with an atty in your state to confirm, but you can not create a limited endorsement without an agreement between the parties. Even if you write "cashing or depositing this item is considered acceptance of settlement in full", it is not binding. It may be in your best interest to contact Discover to negotiate an actual settlement of the interest they claim you owe. Also, if you and Discover agree to a lesser amount, make sure you get it in writhing so that they cannot continue to come after you with additional fees. Good luck!

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Auntie Ann - 214 d 12 h ago

0

Fax this from your or another attorneys office. That is the ONLY way I got charges cleared,

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Frustrated - 214 d 13 h ago

1

I cannot access my savings account due to a window for paperless banking that pops up when I try to log on. Customer service was of no help. The people I spoke to told me to change my browser. I use Chrome and have been using it for years. The issue isn't my browser, the problem is with Discover!

Finally after a very frustrating conversation with a manager named Zane, I contacted the corporate office. Hopefully they can correct the bank's programming issue so Chrome users can access their accounts.

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