Information, reviews and public commentary for US companies

 

Discover Financial Services

Rating
0.547009
Web
http://www.discoverfinancial.com
Related
Diner's Club, Pulse
Address
2500 Lake Cook Rd.
Riverwoods, IL
60015
Contact
David Nelms
Role
Chairman and CEO
Phone
(224) 405-0900
Fax
(800) 347-2683
Employees
11,650
Twitter IDs
@Discover
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Www - 22 d ago

0

This is a awful company 7yrs and never was late or missed a payment also the interest rate was very high they prey on the poor if you get there card cut it up you will be better in the long run

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Marjorie W. Deane - 35 d 16 h ago

0

After 30+ years as a Discover Card holder, my account was closed for inactivity by an email that came in through spam. No effort to let me know that they would close the account if I didn't use it. Since I had a considerable credit limit on this account, it's closure affected my credit rating by almost 100 points. If Discover had offered me a good deal I would have done a balance transfer. I would have charged something on it had I known they would close it without notification for inactivity. I will never do business with Discover again. I had used a good offer from Citibank for 18 months at zero interest to get a better deal from Discover. Had Discover offered me 6-8% interest for the life of the loan, I would have moved back into it. This is why Americans don't trust big business. You earn millions every year Mr. Hochschild. Too bad you have forgotten who helped you get there.

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Www - 22 d ago

Discover did the same to me this company is awful

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Tammy Kirkland - 22 d ago

0

discover sucks. we make an overpayment on the account and unless WE do the math there is no credit no where on the statement. as i said discover card sucks

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David Nelms/CEO - 41 d 7 h ago

0

*****"To a Jew, there is only one thing of value: money.

How he gets it.... makes no difference."

- The Eternal Jew, 1940....l5

Flagged for review. 
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Anonymous - 28 d 17 h ago

thats your motto?

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Lisa Porter - 33 d 9 s ago

0

Snarky, sarcastic supervisors. Our (husband and I) first customer service rep was patient and went above and beyond trying to find the answer to our question. Our third person was a "supervisor" named Jacob. He finally had the answer to the question, but was incredibly rude and sarcastic. I have not been treated like that in years. And I am a public high school teacher! I will be cancelling both of our cards. We have far better cards, with great customer service, to tolerate that nonsense.

Discover will go under reading these horrible complaints. American Express, Citi, Capital One, and Chase far surpass Discover. Stay away from Discover.

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WILLIAM KATONA - 42 d 42 m ago

0

Sir, I always make a payment when I get my payment slip and I have to wait for it to be posted 15 days later. I sent a payment in on December 25 and still has not to be charged to my bank, you have one big problem with your billing department I have had balances of $5.000.00 to $6.000. and I paid for it in full. .

. you send me a letter telling me that I am one good customer. yet when I call no one there can help me, they tell me could be the weather, weather every month. something is wrong there, I told them to send me a new statement so I can pay for it and cancel and go to another card company., , sorry but you have a problem with your billing department and I am going to put it on facebook so all can see.did not want to do this, but when I speak to your people I get a runaround..

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PISSED MOTHER! - 46 d ago

0

The absolute WORST customer service EVER! Son't first credit card on his own. He verified everything and received his card and limit. Not even 3 months later we attempted to go online to make another payment and the account was unable to access. We called immediately and were told that his card was scheduled to CLOSE claiming that he was suppose to verify something else on the account only 2 and a half weeks ago. He received no emails or calls and nothing in the mail. We asked what was needed to verify and they could not explain. We asked for some type of one time grace or correction as he never missed a payment and there was absolutely no reason that his account should close 10 DAYS after they claimed to attempt to contact him for yet another verification. WHY WOULD YOU SEND OUT A CARD AND GIVE ACCESS TO CREDIT IF THE VERIFICATIONS WERE NOT COMPLETE????? The supervisor was unbelievably snarky saying we need to check out spam and that she is not responsible how we "live our life". WHAT!!!! This is his FIRST CREDIT CARD. SCHEDULED TO CLOSE.... DAMAGING HIS CREDIT FOR ABSOLUTELY NO REASON! He is a Freshman in College... Doing amazing and now THIS DING. WORST EXPERIENCE EVER! NEVER AGAIN! PISSED MOTHER!!!!

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William - 67 d ago

1

Worst customer service ever! Once I have this dispute rectified I will be cancelling my card after 20 years. Never missed a payment and they treat me like I am a liar. I had a fraudulent charge put on my card in May 2019. It's now November and even though Google reversed their charge and believed me that it was fraud, Discover creates more hoops for me to jump through on a daily basis and refuses to credit my card. I even conferenced Google in with Discover customer service and Google verified the charge was fraud and they verified that they sent the refund, and they still don't believe me. This is a $20 billion company and I've been fighting with them for 6 months for a $99.99 fraudulent charge refund. Disgusted with them! My credit is impeccable and we are in the midst of a re-fi on our home and this stupid $99 charge is holding up the process.

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Vicki - 104 d ago

Stop Calling me!!

I am currently receiving 3 calls a day beginning at 8:30 AM, cease and desist!

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Kurt Y - 131 d 13 h ago

0

Terrible Customer Services. I have been with Discover since 1986 and NEVER had work with Customer Services that I hate to say it, are a bunch of cowards and liars recently. We made four balance transfers from our four Discover Card accounts on August 30, 2019 to Regions Bank. Three of the four transfers made it successful on September 4/5 time frame which included emails to us telling so. We never got an email on the fourth transfer. When I called Regions Bank, and looked at my transactions as of September 11, only three made it, verified by Regions Customer Service. On September 7, a "pending" was shown on the Discover side pertaining to the fourth transfer that we are still waiting for to clear, so how can Discover say it processed on September 5 when it showed pending as of September 7 on the Discover side. We made at least four phone calls to Discover customer service including online requests to hear a bunch of lies that the transferred occurred on September 5, just because it shows that way on our account page, never researching the validity of the transfer. One supervisor finally said the other day that we have to wait until September 14 before they will do an investigation. We are requesting "stop payment" on the transfer so we could try the transfer again, hopefully then it would clear like the other three did. If this isn't handled properly I have no choice than to close all my Discover accounts that I had with Discover since 1986. Thank you.

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Ella Frumkin - 188 d ago

1

TO WHOM IT MAY CONCERN: I was seriously concerned by your decision: 04/19/2019 Transaction has been found to be valid. A decision has been reached for this investigation and we have found that this transaction is valid. You can expect to receive information on this decision to be sent to you via mail or secure message at Discover.com. Please review this information when it arrives for important details summarizing this dispute inquiry. Please notify us as soon as possible if you wish to continue this dispute. I attach my complaint and I am sure it will make you to change your decision in my favor. Cosumer Protection Agency CA Attorney General Office Cc: Better Business Beurau Discover Financial Services 01/22/1919 I am trying to dispute the charge of $4,516.00 made by 'Tristar Consumer" on my Discover credit card ending 7193. In 1918 I was in a difficult financial situation and owed Discover card over $10,000. I got a call from Tristar and their employee talked me into non paying my debt promising to sue the company for their charges and be free of my debt to the card. In a moment of weakness, I agreed and though they claimed "no charge up front" they charged my Discover card for $4,516 for their "service". Later I realized it was very unfair and even criminal not to pay my debt. I called Discover card and opened a dispute against Tristar. Meanwhile, I started to pay off my debt to Discover. They reversed the charge by Tristar and all of a sudden I got a letter from them that they honored Tristar's charge and posted back $4,516.00 to my account. I am 72 years old and handicapped. I am unable to pay Tristar over $4,500 for nothing. I consider their business very unfair to both: the credit companies and clients in debt. Shrewd lawyers make a living suing credit companies for the debt of consumers charging them for the lawsuits. There are a lot of posts on the Internet blaming this Company for cheating and unlawful practices. I kindly request your office to make Tristar return the money they charged me and look deeply in their fraudulent activities. They claim they "defend" the consumers but in reality, they cheat on both: consumers and credit companies. Thank you for cooperation, Ella Frumkin 3755 Goodland Ave. Studio City, CA 91604 818/769-8862

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Cathy S. - 157 d 1 s ago

5

Dear Ms. Frumkin, I am sorry for your credit debt situation however, could you explain to me why you feel the debt YOU CREATED is now the responsibility for Discover Card to absorb? I am continually amazed at people who use credit cards to purchase whatever and then don't feel it's their responsibility to pay off the loan, yes, it is a loan. You looked to apparently scam loan reduction organization for a quick fix and now it's everyone else's fault you were duped. I also have a Discover Card and am currently VERY DISPLEASED with a new consumer policy regarding payments which is stupidity in its finest example but, I have options, once I have contacted Discover and if nothing is changed then I will stop doing business with them and pay off my balance and that's what anyone who has a complaint should do. Once the CEO and "party" feels the abandonment by customers, maybe they will reevaluate their policies.

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Mitchie - 164 d ago

1

Discover does not look after their existing customers! I have been with them since 1992 and each month my balance is well over $1300.00 . Discover now offers their new customers perks and totaling ignores the ones who have used discover for many years.

Why do they not double the air miles for people who already have a discover card? And why do they only double the points after one year for new people? This is really disappointing and I'm seriously considering canceling my card and going elsewhere. I can only surmise that they don't appreciate my business!

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Anonymous - 161 d 15 h ago

1

I whole heartily agree! I just canceled my account after almost 20 years.

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Ms. Johnson Shelton - 187 d 23 h ago

1

(SPAM)

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michael - 194 d 49 m ago

0

the worst customer service there is i have 12 credit cards most are at $20,000 credit line ! these clowns have me at $11,700 with a 766 credit score and %1 credit utilization ! i have ask them why they said i have not been with them that long so they don't trust me yet ? ok at amx i have four cards for 14 years what part of trust do you not understand ? use chase ,amx,citi, anyone but these dirt bags !

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sherri L Ferrero - 218 d ago

0

Discover is the worst company I have ever dealt with. You can't speak to anyone in authority, they absolutely do not believe in World Class Service or Service at all. For absolutely no reason at all my credit line was decreased and I was advised it was due to information on my TransUnion report. I have never missed a payment or paid late and in the last 30 days my debt to income ratio went down by almost 25%. I'm on disability and I am being discriminated against for being disabled, a women and my religion. I can not get anyone to tell me what on that report made them come to that decision and no one will answer that either. I have sent them copies of my report showing my score has been increasing steadily and my income to debt ratio has been going down. I have creditors increasing my credit limit, NEVER IN MY LIFE HAVE I EVER HEARD OF DECREASING A CREDIT LIMIT ESPECIALLY AGAINST A DISABLED PERSON, A WOMEN AND A JEWISH WOMAN. If you're smart you will not apply for their card or do business with them

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Shorty - 227 d ago

0

I was a loyal customer 3yrs. I received an email on May 28th 2019 stating the investigating* my account t to fax social security card an drivers license. I called the number representative never mention my investigation started on the 20th and I had 14days from 20th. Email stated 14days from 28th which I faxed on 6/6. My phone mailbox was full so they didn't leave message. I asked several representatives why wouldn't send a letter to my residence to verify as well you can't get calls and emails from anywhere. Of course no answer but I'm sorry we closed your account. I paid of the account over $2,000 on May 30 and was never late. I get email on June 5 closing account. I speak to supervisor in Ohio she said I can faxed I information &she'll listen to recording on 28th and see if representative told me I had 14days from 20th. No where in the email it stated investigations started on 20th. Discover handle my case very unfair due to there miscommunication of emails and not properly contacting me.

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Aaliyah - 241 d ago

0

i won't to report the discover financial services credit card they keep on mailing me and a discover financial services when i did not ask that discover financial services i do not won't that i do not won't to mess my name up on the discover financial services credit card when i call the discover financial services credit card they was rude and mean and ugly toward different people they need stop mailing this discover financial services credit card somebody is using my name on the discover financial services credit card

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Paul P - 1 y 77 d ago

0

Dear Mr. Nelms;

I am a retiree on a fixed income who is now in dire financial straits because I mistakenly made two payments instead of one online back on 10/27/18. I intended to make a single payment of $475 but at the time I went on line it appeared to me that , perhaps that first payment didn't go through so I mistakenly and unintentionally applied a second payment. The first payment was deducted from my account with no problem as planned but when the 2ND went through it created an overdraft on 10/29/18. A minimum payment of $400 was initially indicated but, as is my custom, I paid the minimum and added as much as I could afford to the minimum($75). After several more calls to your help line and early morning calls with my Branch Manager I finally called corporate offices to complain and ask for assistance about 9AM Friday 10/02/18. Initially I was told by representative Aleeza at Corporate that she would get back to me in a day or two. I called again today with my Banker present because there are now 3 charges of $475 after doing what I was told to do (which was to wait until the next day 10/30/18 and then make another payment). Now, I have ABSOLUTELY no money and face the possibility of many more overdrafts as well. I am a retired person who cannot afford to come up with an extra $950 worth of payments that were never intended. Aleeza told me to wait one more day before I escalate actions on my side of things. The first representative told me that she would expedite the return of my money which I would see my money back in 1-5 business days. It has now been 7 calendar days and yet there is still a delay. I can only imagine what would happen if I hung you up for 8 days on one of my payments- no less $950 worth of unintended payments. Aleeza tells me that she is waiting for upper level management to finish their "investigation". You are the highest ranking Bank official for Discover services and i figured you might help your "upper level management" expedite this disastrous situation. The next retirement check is due on 11/28/18. I ask you, could you live on zero dollars for the next 23 days( including the thanksgiving holiday)? I respectfully request the the return of my overpayment of $950 forthwith. I thank you in advance for your attention in this matter. Happy Holidays Mr. Nelms

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Dog Poop on ma shoe - 1 y 67 d ago

I bet the CEO checks this frequently to solve problems created by impatient customers who click click click to fast. LOL

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Anonymous - 263 d 18 h ago

If you have a caucasian name you might get a call

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Paula J Cobbins - 263 d 18 h ago

Very disappointed with this company. The credit line increases process in my opinion is not fair I know my credit has suffered due to illnesses however when it was up to par still was,denied. I also complained how,I called over 3 years and have yet to speak to Afro American representatives As a result o received a note from my online account stating in July be charged for services that I never were told about or mention to me before. I can't help but to beleive it's because of some concerns I brought up regarding their staffing policies I think I should be allowed to discuss my feelings but apparently not.

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