Information, reviews and public commentary for US companies

 

Discover Financial Services

Rating
0.457143
Web
http://www.discoverfinancial.com
Related
Diner's Club, Pulse
Address
2500 Lake Cook Rd.
Riverwoods, IL
60015
Contact
David Nelms
Role
Chairman and CEO
Phone
(224) 405-0900
Fax
(800) 347-2683
Employees
11,650
Twitter IDs
@Discover
General profile image

JB - 15 d 9 h ago

0

Have been with Discover since 2001. Statement balance in March 2018 showed $52. I paid $40 which is $15 over the minimum required. Statement balance in April showed $12. Submitted payment via on line banking but forgot to hit submit button. Yesterday I was totally humiliated when my card was declined. Called Discover and mentioned that I had overpaid by $15 the previous month. Guess that didn't matter. I have never in my life had a card declined and my FICO score is over 800. Well bye bye Discover. You will never get a chance to humiliate me again.

General profile image

Kev - 55 d ago

0

There is NO email to contact this company. They kept sending emails to me in Australia for a Sheryl V Mendoza about her account being overdue. I can not contact them and advise because there is NO email. What a company. I am glad I don't do business with them.

General profile image

new customer called the integrity corporate office on Monday, March 19, 2018 - 62 d 16 h ago

0

i have called the corporate office and complained and asked a question .. when i was talking to a agent i was provided a customer's routing number and checking account number for TDA Bank .. i will be calling the bank to notify them of this if i cannot get a solution .. I have yet to receive a call back

General profile image

G. Anderson - 73 d 16 h ago

0

u u u --(To the people that shop at Dick's)

*****Heads up people,****

Just learned that Dick's Sporting Goods will be filing for bankruptcy and are planning to close 235 stores by June.

General profile image

Joseph Dolcyto - 73 d 17 h ago

Joseph Doly

3420 foxcroft Rd 201

MIRAMAR FL 33025

Dear Mr.Nelms

Ref: account no 6011 0047 1148 2634

I am very pleased request your support as a customer struggling my credit score due to Equifax report.i have three negative in my credit that need to be removed from my credit to allow my score because I am planning to buy a condominium very soon.

I duly speak to customer service nothing had been done to help me the main reason was that my account was overcharged in January 2014 and so on,

I did file a dispute related to 0cc advice to contact you to help me solve that issue mutually

Sincerely,

Joseph M Doly

(hidden)

General profile image

Anonymous - 76 d 5 h ago

0

Your company refuses to correct my 1099 int telling me IRS will figure it out or have your Accountsnt do something. No, it's your job not to screw up our 1099 Int you better get another 3rd Party who doesn't refuse to correct there errors I'm not paying on money I did not make. Next stop IRS Banking Commisioner Attorney General Stock holders meeting.

General profile image

Donna Anzaldi - 83 d 15 h ago

0

without your customers you would be out of business. I purchased three TVs in 6 months, three different issues with the t-con boards.I also purchased over 10 thousand dollars in appliances with extended warantees, in cash from Best Buy from a house fire settlement. Best buy has not honored one single warantee. I explained to you that they are the worst company Ive ever dealt with. I made 13 calls to the store in one day, to speak to a manager and was laughed at and hung up on. I called their corporate office and got the staff in trouble. I thought you had my back, you explained I have $500 insurance on this last dead TV. but you didnt honor it. I asked Best Buy if I could bring the dead TV to a friends house as I do not have a table yet to open the tv up and repair it. they said no. Instead they lied to you and told you the TV I had brought OUTSIDE for them to pick up. was full of cat pee. then the man asked if I leave the tv outside?! no I leave it on the tv stand inside that I also purchased from them. He was upset that I cover the screen with clear plastic to keep cat hair out. The tvs t-con board is INSIDE a metal case, it has nothing to do with cat hair or the lies that the tv they never opened, was full of pee. it was a lie as the store got in trouble through their corporate office for treating me horribly. YOU fell for their lies, the geek squad never even opened the TV just lied and said the screen was damaged from wiping it with pledge electronics. it was 35 degrees outside and the cleaner left barely visible streaks that were a result of the wax and as soon as it was back in the warm house, wiped right off. You let them get away with this, they lied about the condition, lied about it being full of cat pee without opening it, refused to let me take it to a friends house so they could open it on a table, and prove the issue was t-con board cables. and you didnt warantee it nor did you back me up. Im angry, frustrated and disgusted with both your company and Best buy. This is unfair. After a house fire it takes years to recooperate. I brought the tv outside so they could examine and repair it on a table, since they refused to let me bring it to my neighbors house for examination/repair..instead they lied and you fell for it. thanks for nothing.

General profile image

Donna Anzaldi - 83 d 15 h ago

0

without your customers you would be out of business. I purchased three TVs in 6 months, three different issues with the t-con boards.I also purchased over 10 thousand dollars in appliances with extended warantees, in cash from Best Buy from a house fire settlement. Best buy has not honored one single warantee. I explained to you that they are the worst company Ive ever dealt with. I made 13 calls to the store in one day, to speak to a manager and was laughed at and hung up on. I called their corporate office and got the staff in trouble. I thought you had my back, you explained I have $500 insurance on this last dead TV. but you didnt honor it. I asked Best Buy if I could bring the dead TV to a friends house as I do not have a table yet to open the tv up and repair it. they said no. Instead they lied to you and told you the TV I had brought OUTSIDE for them to pick up. was full of cat pee. then the man asked if I leave the tv outside?! no I leave it on the tv stand inside that I also purchased from them. He was upset that I cover the screen with clear plastic to keep cat hair out. The tvs t-con board is INSIDE a metal case, it has nothing to do with cat hair or the lies that the tv they never opened, was full of pee. it was a lie as the store got in trouble through their corporate office for treating me horribly. YOU fell for their lies, the geek squad never even opened the TV just lied and said the screen was damaged from wiping it with pledge electronics. it was 35 degrees outside and the cleaner left barely visible streaks that were a result of the wax and as soon as it was back in the warm house, wiped right off. You let them get away with this, they lied about the condition, lied about it being full of cat pee without opening it, refused to let me take it to a friends house so they could open it on a table, and prove the issue was t-con board cables. and you didnt warantee it nor did you back me up. Im angry, frustrated and disgusted with both your company and Best buy. This is unfair. After a house fire it takes years to recooperate. I brought the tv outside so they could examine and repair it on a table, since they refused to let me bring it to my neighbors house for examination/repair..instead they lied and you fell for it. thanks for nothing.

General profile image

Donna Anzaldi - 83 d 15 h ago

1

without your customers you would be out of business. I purchased three TVs in 6 months, three different issues with the t-con boards.I also purchased over 10 thousand dollars in appliances with extended warantees, in cash from Best Buy from a house fire settlement. Best buy has not honored one single warantee. I explained to you that they are the worst company Ive ever dealt with. I made 13 calls to the store in one day, to speak to a manager and was laughed at and hung up on. I called their corporate office and got the staff in trouble. I thought you had my back, you explained I have $500 insurance on this last dead TV. but you didnt honor it. I asked Best Buy if I could bring the dead TV to a friends house as I do not have a table yet to open the tv up and repair it. they said no. Instead they lied to you and told you the TV I had brought OUTSIDE for them to pick up. was full of cat pee. then the man asked if I leave the tv outside?! no I leave it on the tv stand inside that I also purchased from them. He was upset that I cover the screen with clear plastic to keep cat hair out. The tvs t-con board is INSIDE a metal case, it has nothing to do with cat hair or the lies that the tv they never opened, was full of pee. it was a lie as the store got in trouble through their corporate office for treating me horribly. YOU fell for their lies, the geek squad never even opened the TV just lied and said the screen was damaged from wiping it with pledge electronics. it was 35 degrees outside and the cleaner left barely visible streaks that were a result of the wax and as soon as it was back in the warm house, wiped right off. You let them get away with this, they lied about the condition, lied about it being full of cat pee without opening it, refused to let me take it to a friends house so they could open it on a table, and prove the issue was t-con board cables. and you didnt warantee it nor did you back me up. Im angry, frustrated and disgusted with both your company and Best buy. This is unfair. After a house fire it takes years to recooperate. I brought the tv outside so they could examine and repair it on a table, since they refused to let me bring it to my neighbors house for examination/repair..instead they lied and you fell for it. thanks for nothing.

General profile image

Anonymous - 87 d 12 h ago

I just called discover to activate my card. I was just made aware that my account was closed because I tried using my old card and they closed my account. They didn't put it on hold they didn't try to contact me they just closed my account with no reason then they tell me I can't call them I have to write a letter there is no phone there all the money I've been paying to discover and they don't have a phone in the dispute apartment! YOU are kidding me.

General profile image

Mark - 115 d 11 h ago

0

Do not get near these frauds. They won't even acknowledge an email, providing you can find a way to send one in an effort to expose the horrors of dealing with them. The bottom line is they don't care about you. Run don't walk, NOW. I closed my savings account after a few days and am glad I did. One word, USELESS.

General profile image

Anonymous - 117 d 8 h ago

I have experienced a very bad experience trying to open a savings account. Would like to speak with someone in an upper level position to share my experience.

Thank you

Jon Meyers

(hidden)

General profile image

CBS - 132 d 11 h ago

0

They will lower your credit with out any notice which can cause a fast score reduction even though you have never been late ore had any credit problems

General profile image

dale - 132 d 11 h ago

0

Quick to blow you off they don't take your concerns serious

General profile image

REY, JOANNA, MIRANDA - 143 d 6 h ago

0

I have the worst, worst experienced with the customer services, Rey, Joanna, then Miranda. I did have a DISPUTE OF $91.74 and $65.96, from AIRYDRESS.COM. THESE CUSTOMER SERVICE DO NOT BELIEVE ME AT ALLLLL!!!!!!!! I AM VERY, VERY MAD!!!! WHEN REY TOLD ME THAT HE IS GOING TO TAKE CARE OF THE $65.96 AND WILL EMAILED ME THAT I DID SIGN THE PACKAGE, AND JOAANA ALSO TOLD ME THAT THEY WILL EMAILED ME WITHIN 24 HOURS, WHAT ARE THEY TALKING 24 HOURS, IT IS 48 HOURS. AND REY DID CREDIT IN MY ACCOUNT THE $65.96. LISTEN, I BEEN ARGUING WITH THESE CUSTOMERS SERVICE FOR THE LONGER TIME, NOTHING HAPPENED CONCERNING MY DISPUTE OF $91.74. THEY DO NOT BELIEVE ME AT ALL!!!! , THAT IS HOW I FEEL. THIS MIRANDA, TOLD ME TO CALL THE DHL, I SAID WHATTTTTTTTTT, AND ASKING ME FOR A DOCUMENTATIONS, I DO NOT HAVE DOCUMENTATIONS MIRANDAAAAA!!!!!!!!!!! . THE EMAILED DO NOT HAVE MY SIGNATURE, WHICH THIS REY IS TRYING TO PROVE THAT I DID SIGN THE PACKAGE, BUT THEIR EMAILED DID NOT SHOW ANY SIGNATURE OF MINE. THEN, THIS MIRANDA DO NOT KNOW ANYTHING ABOUT GIVING A CUSTOMER SERVICE. I HATE THE WAY THESE REY, JOANNA, MIRANDA DOING TO ME, NOT BELIEVING ME THAT I DID NOT RECEIVE ANYTHING FROM THIS AIRYDRESS.COM. I PAID IT BY THE DISCOVER CARD, THEN THIS MRSNDA WANTS A DOCUMENTATIONS TO ME, SO I ASKED HER, DO YOU WSNT MY VEINS, MY BLOOD AS MY DOCUMENTATIONS!!!! I DO REALLY HATE THESE CUSTOMER SERVICE OF DISCOVER CARD THE WAY THEY TREATED ME AND DO NOT BELIEVE ME AT ALL!!!!!!!

General profile image

Christopher George - 157 d 7 h ago

5

Fabulous Company. Fraud charges occured. Discover called me. Took care of it all. The customer service

Reps were graciously polite and very competent. Reading all these negative harsh reviews makes one think

Maybe the problem is the customer.

General profile image

Ashutosh B. Jantrania - 161 d ago

0

Dear Mr. Nelms,

I am a Discovercard customer since 2001, with my account in good standing consistently since 2001.

This is the first time I reported a dispute which got promptly rejected by your customer service dept. I reported a dispute for @97.21 with a charge which I was not supposed to pay. Dispute case # for this is 606868670B .

I was wrongly charged this amount and was told very blatantly by your phone rep and the supervisor Ms Jessica that I need to pay this amount. When I stated that I have been a Discovercard customer for such a long time and have never reported disputes, I was rudely told that I need to prove my innocence by documentation. The offending merchant it seems has provided some documentation that I am not even aware of!

This is very disturbing and I am really upset with your customer service. Even a supervisor of your customer service was so unfriendly, unhelpful and blatantly rude. I had a completely different opinion about Discover Card customer service, which has now changed completely!!!!!

General profile image

Dr. Michael InkiaDeMontmorrency LaVelle Kent DMR. DadsGoodSon@ Sector1. USA...."3". - 163 d 11 h ago

Discover. I would like to know if you have a Secure method of communication and interpersonal skills to handle Large Major Corporate Access Accounts payable by GPS??? I am a Doctor who is in the Bio Nuclear Medical Field Operations in the D.A.D. Corporate America joined in the Injunction to process your request for a renewal for a New LTR, to have All OUR Endeavors To Be PAID IN FULL!!!

General profile image

Big Al - 168 d 6 h ago

0

Why is it I try to protect myself and you don't let me instead you cause more grief than working with me.

Try repeatedly to give new address info for my card to get sent and you find it funny to keep sending to my old address which my son steals my card and uses fruadly and allow him know o close my card to send another to my old address. I just want my card number changed and sent to my new address how hard can that be....

General profile image

J.A.D.C. - 182 d 11 h ago

0

DAVID NELMS, YOU ARE A PISS POOR EXCUSE FOR A CHAIRMAN/CEO. YOU SIT ON YOUR ASS AND DO NOTHING TO HELP THESE PEOPLE BELOW.

AS MYSELF, HAVE BEEN PAYING OFF A DISCOVER CARD THAT NEVER GOES AWAY.HIGH INTEREST RATE!! AND THE AMOUNT NEVER CHANGES MUCH.

I AM ALSO SURE THAT YOU DON'T EVEN READ THESE COMMENTS. SOME POOR SOUL OF A ANSWERING SERVICE READS THEM WHILE YOU BASK IN THE SUN USING OUR MONEY....

KARMA....ONE DAY

General profile image

dmortii - 186 d 29 m ago

0

Dear Mr. Nelms,

I am writing to you in the hopes that you can help me with my discover account. I have had a discover account since 2004. Unfortunately, I was forced to close my account in 2014 due to an enormous balance that never seems to go away. At the present time, I still owe $9250.58 with no end in sight. When i call customer service, they put me on a plan but it was still at 16.99% and made very little dent. In February they tell me it goes back up to 22.00%. I have never missed a payment, and always make more than the minimum payment. It has been 13 years of trying to pay down this debt with very little progress. I had two other cards that worked with me and they are now paid off.

According to your customer service center, they say it is a "cash advance" which incurs a higher interest rate. I don't recall taking a cash advance for that amount of money unless it was a balance transfer.After speaking to your customer service department, there was a balance transfer of $6000.00 in 2009 and they cannot find any other cash advance. To the best of my knowledge, a balance transfer does not incur the same interest as a cash advance. I tried to explain that I should be credited back the $4000.00 of interest I was charged for a cash advance that never occurred. Either way, at this point, there has to be something someone can do to rectify this and work with me on the interest until this is paid off. I am not looking to get out of paying my bill, but i have paid over $4000.00 in interest in two years, therefore, making it virtually impossible to get out from under this debt.

I am simply asking for some assistance so I can get my life back on track.

I would appreciate anything you can do to assist with this.

Sincerely,

General profile image

Dlauk - 219 d 14 h ago

My app for discover has been hacked and cannot get back on

General profile image

Dirk - 227 d 9 h ago

0

I have already told you this prior to leaving US. I DO NOT want replacement cards. You claim there is suspicious activity because you did not acknowledge our previous travel information. If our credit card stops working it will be a big problem for Discover. We are a long standing customer. Keep our old cards (6011 0008 6386 4793 for Dirk & Nancy Howard) active. I notified Discover for both cards that we would be traveling the above dates. I entered the notification of travel online from home before we left the US. We should NOT be having this issue!! Please confirm new cards will NOT be sent!!!!! ================================================================= We were in Germany and Discover was told ahead that we would be there for 3 weeks. Our Discover cards were working properly. Then we were in a restaurant were asked for a pin number. The card was both scanned and the chip used. We never had a pin number for any of our cards and never had to enter one. We called support and were told we were being sent new cards and that we needed to enter a pin number. My wife logged into her account and tried to enter a pin number but could not. After a couple of hours on the computer chat session with a support person and a supervisor we got nowhere. Then on the phone with a Web Technician and a supervisor we found out that out account was switched to a new account and we could not access the account because we did not have the cars yet. Now here we are in Germany with cards that we were told would work until we got home and activated the new ones. But the rules say we have to have a pin number but cannot add one to the old account because all new transaction are going to the new account. Now we have useless cards because we cannot add a pin number which we were never required to have before. The new cards have not been mailed so we cannot activate the new account. We account wee out account transactions because they are now gong to the new account which we have not activated. Now we must do without the Discover cards and we don't know if the new cards might get used before we get home. You say that can't happen, well it has happened. Once a new credit card was stolen from our locked mailbox, activated by phone, and used. Now we have a security risk until we get home and have totally useless cards with us. WHAT GREAT CUSTOMER SERVICE!

General profile image

Wendy - 241 d 17 h ago

0

Discover - I had a very bad experience. I opened a Discover card to enjoy the points they offered. I also have other Visa and Mastercard cards. I paid $8,900 on 918 and they took the money out of my bank account and I had a $.0.00 balance. I then went t use the card for a purchase of $5600 and have a $10,000 line of credit. The purchase was declined and I was told the payment was on hold. I had 10 times the amount of the payment in my bank account and the money was removed from my business account but yet Discover would not honor the charge. When I called, I was transferred to four different people and finally the Fraud Department told me the payment was on "hold" and that was why my new charge did not get approved. How can a payment be on hold when they took the money out four days prior?????? I mailed my Wells Fargo payment the same day I mailed my Discover payment. The next day, Wells Fargo had a $0.00 balance for me and the card was useable. NOT the case with Discover. I had a very experience with this company to do business with. What good is a rewards card if you cannot use it four days after they receive your payment, deduct it from your checking account, show a $0.00 balance and then your card gets declined.

General profile image

DISCOVER SUPPORTS FRADULENT TRANSACTION. - 1 y 137 d ago

0

A builder-BBDUC.Inc. took all my money, and did NOT build my house. I requested that a charge to him be refunded to me since this money did not pay for Goods or Services, but for the last few months they give me my money back, and then I get a letter that it was returned to the person who committed the fraud. A blind man can see that money given to Issac woods was for him. I sent a picture of the house which is only made up of a incomplete foundation. ($6,000) with interest. I am thinking about a law suit in reference to stress which was caused by this madness for months, and fighting charges, I was hospitalized for chest pains..I cannot believe Discover.

General profile image

Issac Woods- Builder-Durham, NC - 1 y 112 d ago

0

Issac Woods took money -did NOT build house. I sent all proof, of which I have more to validate. I paid for goods and services of which I did not receive.

A representative told me to fax proof that Issac had received the administrative fee of $25,000 dollars, which proved NO money was owed. I did, yet Discover still put charges back on my account. The world needs to know that Discover legitimized fraudulent and deceptive transactions at my expense, and your company made a mockery of me, in a reply to Issac Woods. Dispute # 393848396B and 393911930B.

I remain email address (hidden))

Other Reviews & Comments

Autozone
Anonymous Gloria and Mario went above all expectations... Very helpfu ... 

The Home Depot, Inc.
Frank Duffy I am a professional residential / commercial remodel contra ... 

Netflix
God Bless our Country I will be canceling our Netflix account, I am so sick of th ... 

McDonald's Corporation
Gianna Braida Hi James, my home is Melbourne, Australia. I have an idea f ... 

Outback Steakhouse
Rob Ms Protivinsky

Fox News Network, LLC
To: Sage from kenneth Yeah, sage. Good luck with your "stable genius. Your g ... 

Papa Johns
meme see me at gf.me/u/ij2nbm and donate.

Costco
Anonymous This afternoon, my fianc and I purchased a Costco membershi ... 

Safeway, Inc.
Coral Etkin SAFEWAY DELIVERY SERVICE DOESN'T WORK IN SAN FRANCISCO! FRO ... 

Hertz Global Holdings, Inc.
Smith Jared I was a previous employee of hertz PHL location. I must say ... 

Denny's
Anonymous I was at Denny's on rangline Joplin Mo this past Sunday I o ... 

Dick's Sporting Goods
Bob k Juan Vallejo Corona killed 25 people using a machete and kn ... 

Sears Holdings Corporation
Barbara I have tried repeatedly to write the CEO of Sears. My compl ... 

Citigroup Inc.
Brad By far the worst bank ever. I am contacting BBB tomorrow. W ... 

Honda Motor Company
Richard Boecher 2017 CRV. Bought New.Thought it was going to be the best ca ... 

Best Buy
Anonymous My experience was not so great with Geek Squad. I have my A ... 

Food Network
Buster I see I am not the only one who is upset that the Food Netw ... 

Lowe's
Anonymous Tom Young Went on line for a job. They told me they lost th ... 

Wal-Mart Stores, Inc.
knuthpaul86agmail.com. my. husband In Ann rhino. In writeiing to you to see if I can go back i ... 

Jack in the Box Inc.
Unhappy I visited store#187, and got the crsp chk meal with a med s ... 

Petsmart
Concerned I had an issue with them, I find filling a formal complaint ... 

JetBlue Airways
Anonymous Good-day,

Staples
JT Staples claims to replace batteries on Apple cellphones for ... 

Cablevision Systems Corporation
ET AGAIN ALSO WANT TO NOTE , IF YOU ARE PAST DUE ON YOUR ACCOUNT THE ... 

Taco Bell Corp.
Anonymous Went and got food at taco bell on cedar bluff in Knoxville  ... 

Dish Network
Anonymous MY BOX WENT OUT MAY 12TH SO I CALLED CSR ON THE 13TH AND TH ... 

Earnhardt
Anonymous I baught a new 2017 Dodge Durango. My auto had only 24, 101 ... 

Toys R Us
Missy Purchased formula for my grandson at one of your locations. ... 

Spirit Airlines
Will Never Fly Spirit I had a horrible experience with your Customer Service Repr ... 

American Express Company
RK Beyond frustrated with AMEX today. 6 calls and no results o ... 

Lg Electronics USA
sheila I have a LG washer and dryer , I gas range and bought a LG  ... 

MetroPCS Communications, Inc.
KCMouthpeace This is crazy. Someone else has been using my number since  ... 

Belk Incorporated
Suzy I visited our Belk store in Hot Springs today(May 22, 2018) ... 

Rent a Center
Anonymous I'm a rent a center costermer I'm looking on your web site  ... 

Rite Aid
Anonymous You can thank Trump for that. He's making it nearly impossi ... 

Domino's Pizza, Inc.
Anonymous i ordered a Philly cheese steak sandwich with no mushrooms  ... 

Macy's
Ann Helms We had friends visiting from France who always buy their bl ... 

Publix
Tim H We have been loyal Publix customers for decades. We support ... 

AT&T
Concerned Citizen To Whom It May Concern,

Allstate Insurance
Rasheda You're in good hands with Allstate! I have had the worst ex ... 

Walgreens
Andria Ventura Monica, in your pharmacy dept at the store on Hamilton and  ... 

Big Lots
No name please I just started to work for big lots. For the first 3 weeks  ... 

LA-Z-Boy
Anonymous On May 21 I received a call from Lazy Boy that my items wou ... 

Amtrak
Michael chastant For you Amtrak for travelers who like to do physical fitnes ... 

Great Clips, Inc.
Mark W We have left appropriate reviews for this location. The own ... 

Ford Motor Company
DB Bought a 2014 F-150 4x4 back in 2016, the truck ran well no ... 

J. C. Penney Corporation, Inc.
Kary U got that right, and u missed a lot of things, those peopl ... 

Groupon, Inc.
Anonymous I ordered two garment steamers and I only got say 50% on on ... 

Ashley Furniture
Donna S Im in. I was contacting my attorney tomorrow morning. I am  ... 

Dollar General
Bethanne So, for every dollar that medium level Dollar General emplo ... 

Placeholder advertisement