Information, reviews and public commentary for US companies

 

Discover Financial Services

Rating
0.534884
Web
http://www.discoverfinancial.com
Related
Diner's Club, Pulse
Address
2500 Lake Cook Rd.
Riverwoods, IL
60015
Contact
David Nelms
Role
Chairman and CEO
Phone
(224) 405-0900
Fax
(800) 347-2683
Employees
11,650
Twitter IDs
@Discover
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John - 1 d 8 h ago

1

Have IRA Discover was suppose to send funds to my local bank. Had to call Discover 3 times each time I get different answers. Similar problem last year. I don't believe anyone should have to go through this for my own $. Neediess to say I will leave Discover. Be careful these folks are not trustworthy

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jen - 8 d ago

Discover is donating a large sum to only black owned restaurants' how dare you!!! Isn't that racist . Make the same dollar donation to the police officer`families that have been hurt by the vunlawful rioters. I am a Disover member, and am furious that this is the path you chose. You should be ashamed. White restaurants owners and officers of the law participate in Discover, how in your world is this fair.

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Anonymous - 8 d 16 h ago

0

Really regret ever getting a Discover card! I have other credit cards and none of them treat me badly like Discover. Customer service is non existent. You wait a long time to explain your problem and no resolution ever comes. My advice, stay away from Discover!

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Jean - 11 d 9 s ago

0

Don't ever get a Discover card! The employees of Discover are completely uncooperative. Their automated system doesn't work either. Discover, when you now ask for balance. only gives you two parts of the information Discover when it comes to ones finances being succinct is never good!

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Capt Bob - 42 d 6 h ago

1

Last year I booked a hotel in Rotterdam through HOTELS.COM for the end of May 2020. However the Corona virus struck and the airline canceled the flight, the boards were closed by the US and the Netherlands and the cruise was canceled. As soon as I found out I notified Hotel.com that I had to cancel the hotel becasue of the virus. To my surprise Hotels.com refused the refund siting it e was a NON REFUNDABLE stay and I was out the money. I appealed to Discover Card since the cancellation was due to the virus and government. Much to my surprise Discover Card repeatably sided with Hotels.com . It is a same that they cannot see that the cancellation was NOT my doing and refund or cancel the charge. I even offered to take a credit for the booking for next year. In my opinion Major Tip off.

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J Puckett - 79 d ago

0

I have been a Customer since 1997 and i noticed my rate was not the best due to a few times with work fluctuations. I called Customer Service and asked about a better rate that i have with a different card. Nope we cant do that if the response, It really goes to show that Customer Service does not care about the people only the all mighty bottom line. Please do not waste you time with this Company and certainly do not get their credit card.

I have secured the money to pay off the card, Froze the account and right after the balance has been transferred I will cut up this card. Discover Card will never get a recommendation for anyone I know and I will make sure to tell everyone I know about the lack of Customer support for longtime cardholders.

BBB phone call and Consume protection phone call next.

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John Bolt - 84 d 7 h ago

3

Contacted consumer protection about customer financial support. Closed card and you will be contacted shortly.

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MadMed - 104 d 2 h ago

0

I was going to use my card today and called to get my available credit to make a purchase since my husband was furloughed due to COVID -19. I was informed that my credit card was closed do to inactivity!! Really, my Discover card was my emergency card and now that I need to use it during these hard times due to the pandemic I no longer can use it. The representative told me they send me a letter in the mail on April 19, 2020 informing me of the closed account, to this day I have not received the letter. The representative stated that due to the COVID-19, the mail might be delayed and that might be the reason I was not aware. She also informed me that in the state of Texas Discover is not required to notify their customers when they are closing an account. Now that I need to use my Discover card, I can't. I was told that they could not reopen my account and the only option was to reapply for another card. I have never had an issue with Discover, but this poor customer service. Out of courtesy, regardless of where you live, they should inform you if they are closing your account. So much for having a card for emergencies!! All they could say was, "the only option you have is to reapply for another card." I really hope that someone for Corporate reads this and that they just made my hardship even worse!

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Anonymous - 90 d ago

0

What else would expect!

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Marjorie W. Deane - 239 d 17 h ago

0

(SPAM)

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Www - 226 d ago

Discover did the same to me this company is awful

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MadMed - 104 d 24 h ago

0

Ugh, this happened to me today also. I received an e-mail from Discover on 4/22/2020 that my account was closed due to inactivity!! The representative told me that they mailed me a letter on 4/19/2020 informing me that my account was closed, HELLO I still have not received the so called letter. I too, would have used my card to keep it active if I knew they were going to close it. I am so upset because like you I have been a customer for over 20 years and had a considerable credit limit. Unfortunately, I don't think Mr. Hochschild or anyone in Corporate gives a hoot.

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Joe Bag of Donuts - 112 d ago

0

I have not read anyone elses review so not to be swayed by others opinions.

So yesterday I asked if I paid my account current would I be able to use the account once the payment was cleared. Response YES. I paid $1,000 to bring the account current and approved to have a auto payment on the account to keep it current, which is scheduled to come out on June 5th. Today I called to confirm that the payment was received and check my availability. Availability, $0.00. I did this with the understanding that I would be able to use the card going forward to help pay for Food during this Covid 19 Crisis and the Lack of Payments since March from Florida Unemployment. Now I am told that the account is suspended and the representative misspoke and no one could review the account until the next statement which is done by the computer. So Lets review a computer reviews your account and if you are not within the policy of the computer no human person can change the policy of the computer. So I ask why does Discover have 11,650 employees if they can not do a simple task of reviewing an account and have a discussion with a cardholder. they sure like to talk to you about using their product. So as consumers we should completely stop paying our credit card due to the Covid 19 and use the stimulus money to build our CASh balance in our bank accounts. Then use only Cash going forward to pay for what we want in life. In the end it is simple CASH CASH CASH for only what you can afford. You just may find out that you have more than you think once you put together a plan for each month.

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A G - 176 d 14 h ago

I am truly amazed to read all of these reviews however I have some concerns but it pretty evident after reading these that Discover could care less or they would be trying to resolve some of these issues

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carmen rochelle - 196 d 5 h ago

0

(SPAM)

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Www - 226 d ago

0

This is a awful company 7yrs and never was late or missed a payment also the interest rate was very high they prey on the poor if you get there card cut it up you will be better in the long run

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Tammy Kirkland - 226 d ago

0

discover sucks. we make an overpayment on the account and unless WE do the math there is no credit no where on the statement. as i said discover card sucks

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David Nelms/CEO - 245 d 7 h ago

0

(SPAM)

Flagged for review. 
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Anonymous - 232 d 18 h ago

thats your motto?

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Lisa Porter - 237 d 22 h ago

0

Snarky, sarcastic supervisors. Our (husband and I) first customer service rep was patient and went above and beyond trying to find the answer to our question. Our third person was a "supervisor" named Jacob. He finally had the answer to the question, but was incredibly rude and sarcastic. I have not been treated like that in years. And I am a public high school teacher! I will be cancelling both of our cards. We have far better cards, with great customer service, to tolerate that nonsense.

Discover will go under reading these horrible complaints. American Express, Citi, Capital One, and Chase far surpass Discover. Stay away from Discover.

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WILLIAM KATONA - 246 d ago

0

Sir, I always make a payment when I get my payment slip and I have to wait for it to be posted 15 days later. I sent a payment in on December 25 and still has not to be charged to my bank, you have one big problem with your billing department I have had balances of $5.000.00 to $6.000. and I paid for it in full. .

. you send me a letter telling me that I am one good customer. yet when I call no one there can help me, they tell me could be the weather, weather every month. something is wrong there, I told them to send me a new statement so I can pay for it and cancel and go to another card company., , sorry but you have a problem with your billing department and I am going to put it on facebook so all can see.did not want to do this, but when I speak to your people I get a runaround..

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PISSED MOTHER! - 250 d ago

0

The absolute WORST customer service EVER! Son't first credit card on his own. He verified everything and received his card and limit. Not even 3 months later we attempted to go online to make another payment and the account was unable to access. We called immediately and were told that his card was scheduled to CLOSE claiming that he was suppose to verify something else on the account only 2 and a half weeks ago. He received no emails or calls and nothing in the mail. We asked what was needed to verify and they could not explain. We asked for some type of one time grace or correction as he never missed a payment and there was absolutely no reason that his account should close 10 DAYS after they claimed to attempt to contact him for yet another verification. WHY WOULD YOU SEND OUT A CARD AND GIVE ACCESS TO CREDIT IF THE VERIFICATIONS WERE NOT COMPLETE????? The supervisor was unbelievably snarky saying we need to check out spam and that she is not responsible how we "live our life". WHAT!!!! This is his FIRST CREDIT CARD. SCHEDULED TO CLOSE.... DAMAGING HIS CREDIT FOR ABSOLUTELY NO REASON! He is a Freshman in College... Doing amazing and now THIS DING. WORST EXPERIENCE EVER! NEVER AGAIN! PISSED MOTHER!!!!

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William - 271 d ago

1

Worst customer service ever! Once I have this dispute rectified I will be cancelling my card after 20 years. Never missed a payment and they treat me like I am a liar. I had a fraudulent charge put on my card in May 2019. It's now November and even though Google reversed their charge and believed me that it was fraud, Discover creates more hoops for me to jump through on a daily basis and refuses to credit my card. I even conferenced Google in with Discover customer service and Google verified the charge was fraud and they verified that they sent the refund, and they still don't believe me. This is a $20 billion company and I've been fighting with them for 6 months for a $99.99 fraudulent charge refund. Disgusted with them! My credit is impeccable and we are in the midst of a re-fi on our home and this stupid $99 charge is holding up the process.

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Vicki - 308 d ago

(SPAM)

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Kurt Y - 1 y ago

0

(SPAM)

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