Customer Service Rep Craig in AZ was very helpful with my billing question and monthly costs. His patience and knowledge deserve a commendation!
However, no one knew the name or contact info for the CEO or COO of the DISH corporation,
Yassa White boy, iffen ah's affended, den dat's hairyassment.
I just got off the phone with a very rude person at Dish whom interrupted me several times and wanted to win the battle that me as as customer had not lost CBS, I asked to speak to her supervisor and she said she did not have one she was the only one to so called help me, her name was Kayle #id F9D, I just wanted clarification on why I was still being charged for the network but not receiving it. I also have had the tech out here 3-4 times replacing my hopper the last time and still my joey disconnects all the time and my screen tell me to re set the equipment, Happens all the time without warning,. If I cancel they want to charge me $20 x 9=$180 to leave them and the horrible service I am receiving. No thanks to this mouth woman I don't feel they have a snowman chance in hell of getting me to stay, Back to Directv I guess!.
Hymie comes along with his equality shit. Women love to hear it. The kiddies love to hear it. The cats love to hear it. The ozone hole approves. Father dad listens and finds in it a possible way to win affection from some woman who doesn't love him, especially if he's saddled with a shrew for a wife. "I'll agree that she should have a career; find a job; and try on a jockstrap," he thinks. "Yes, a job. The extra income will help me meet the payments on the Corvette I don't need." She wants to be a man, so why not let her try? After all, it's the democratic thing to do. Be all that you can. Once at this stage, little junior is then allowed equal freedom so he can join the obnoxious brathood. He tells his parents what to do and treats the house he lives in as something he earned, board and nail, on a par with jew-dazed dad. The society at large has completely thrown away responsibility as we see daily in attitudes, behavior, and lawsuits.
I have been a Dish customer for many years...I lost my connection somehow and did everything the customer service asked me to do both online and on the phone....A serviceman needs to come to my house to figure out what is going on! Trouble with this is that it is going to take 10 days to get someone out to check my tv!!!
That is totally unacceptable!!!
I am on bed rest with a broken knee and have nothing else to do but watch my tv!
Nobody could do anything about this that I spoke to...!
We are currently in a dispute with Dish. It's currently in Corporate Accounting Department for resolution by weeks end.
For 39 months Dish took 4,609.00 by autopay for a service that was disconnected when my brother died in April 2016.
They moved the autopay address to another Dish service we have in Oklahoma without our knowledge. Last week I received 4 pay notices when I only have 3. The fourth was for an oddball number I knew wasnt ours. Well, that account number was my brothers. I was told this morning by a condescending man, I "should have paid closer attention to my bank statements" THEN accused me of not sending the equipment back!!! I did, they sent me a box with a return label.
This morning I received ANOTHER notice for service and equipment for 9446 for an all together different amount!!!!
Called Dish (put on hold over 35 minutes) was told the FOX Sports North channel, which was dropped, was only worth a credit of $5.00, although I already paid for my last months bill which was suppose to include 16 Twins games and didn't, no credit for that.
Also seems odd that the DISH contract with FOX Sports North is cancelled right when the TWINS and other team are approaching the World Series. They have us hog tied with the 200 channel package which included MN Twins coverage- and say it was only worth $5.00 credit. Big business always seems to win in the end. Money, money, money, greed, greed, greed!! Time to DUMP DISH!!
Dish Network is DISGUSTING! To cancel my contract, that I supposedly signed when their reps suggested THEIR equipment needed to be replaced because it went bad, I will have to pay 20 times my monthly fee or over $3,300 which is 11 times more than I will pay if I stay! Ha! Until they started losing our local channels, we were satisfied. And now we have experienced a loss of income and were looking for a more reasonable option but if they reprice you, you sign a new contract. And all cable TV companies are the same. You are screwed no matter which way you turn
I just spent over an hour on the phone with two service reps. The first ltime for 15 minutes and then 10 minutes with her supervisor. I was on hold over 35 minutes. Both of them were like robots....handcuffed, unable to make the right business decision for the customer. I have been in the service industry for over 40 years, never have I seen nor listened to such nonsense. You are in a dispute with CBS....football season is here....I lost my channel and you reps answer is a one time credit of $5.99, then sign up with CBS for $5.99 on an ongoing basis ....then continue paying my same rate with Dish until your dispute is settled while also paying CBS. Your answer should be simple....it's YOUR issue, not the customer's, so the customer should receive restitution for your problem, the next package up for $10 that includes NFL Network...pretty much the CBS cost with them direct.
First question, do you know what the hell the directive is to your people? If this is yours, it's beyond ignorant. If not, you need to get involved outside of your corporate office. Been in your position and ALWAYS put the customer first to insure the long term dividends, not the short term impacts. That speaks to the culture, values and character of the organization....which YOU set....and own.
Your advertising is a lie. You offer the worst customer service around.
I'm a disabled woman, who isn't able to leave the house very often. As a result, I watch A LOT of television. We've been DISH customer for over 2 years. We moved on July 1st. I was sick at first and didn't schedule an installation at the new house. After the first couple of weeks, I scheduled the installation, having to wait over a week for one. I was to receive at least one call from the technician prior to his arrival. Long story short, the technician never showed up, nor did he call to let me know he wasn't coming. I called DISH to talk to them about it. I didn't even receive an, "I'm sorry for the inconvenience!! The customer service rep could have cared less! I'm already paying you an exhorbi amount of money to have nothing but TV, about $150. I've never paid this much for only TV! I thought the customer service might react by getting me a new appointment, without having to wait again, or offer a small credit to our bill. Instead, the only thing that she did was tell me that I would have to wait 10 more days for an appointment. If your technician fails to show up, your customers should not have to go to the end of the line again! We didn't make the mistake! I didn't schedule an appointment for 10 days out because I'm not sure, at this point, that I will remain with DISH. We already have to go without HBO and Cinemax, and DirectTV is offering me an impressive deal. I'm writing to you, as a last resort. I've enjoyed my service with you, and I expected much better from your company. 8 would be incredibly grateful if you could help me! Thanks! - Kimberly Hopkins. Former address is 349 New Hope Road Hendersonville, NC 28792. My cell is (hidden).
3 weeks ago we sent an email to dish about our disappointment that they have dropped foxmidwest sports due to negotiations- today I talked to a customer representative and AGAIN expressed our frustrations with not only that channel but now our local abc channel will be dropped due to negotiations?! Come on! Those are the two main channels we watch in this rural area! I understand the rep can't do anything- but I did tell him Charlie Ehgren did say that (and I'm quoting best to my recollection) sports watchers are just a small population of dishes customers and they will probably leave before negotiations are reached. Doesn't that seem like they don't care about those customers? I was also told when I asked for corporate office number they don't have that number- really....come on. I found it through google. Now because I recently upgraded, and I have been a customer for over 25 years, I will have to pay a hefty termination fee, how is that fair? I encourage everyone call corporate office to voice their frustrations- this happens frequently and the customers are the ones suffering. (Look at their rating, 1/2 star out of 5).
Charlotte I had this SAME situation. I will be mailing out a letter to headquarters about the customer service experience I received. I was told the exact same thing. I found out they do more for other customers. I just redid our service just over a month ago so now I will be facing the early termination fee if I leave. Their hold music is we listen to our customers, well that is a lie. They don't. You can't provide excellence customer service to a select number and the others are just supposed to suffer. My family are AVID sports watchers and telling me that there is only a $3 credit for that channel?!?!?! And offering me 2 months of free Show Time when that has NOTHING to do with sports.. That isn't a solution to a problem that us customers are victims to because they can't come to an agreement. I believe there should be some compensation given for their poor customer service. I work in the CSR world and we never treat our customers the way they do. What is with companies these days?!?!
I love admit even offered $3 or or free Show Time.
Wasn't offered not love admit.
Dish sure can lie about the fox sport station. It is dish themselves that asking for more money, not fox sports. Fox is charging all the other tv companies one price and Dish wants more than what the others are getting. I only had dish for four months and I plan on filing a law suite against them because I am not going to be held liable for their two year contract that I signed. This is fraud if anybody has ever known. Dish should be shut down by the US government.
I have been with Dish for 13 years. This is the third time they have failed to successfully negotiate carriage rates with a network, and twice with Fox Sports Network channels. Each time, I have called and voiced my dissatisfaction. Living in a rural area and far from any major sporting venues, my family and I have come to rely on these channels. We enjoy the programming of MLB (Royals) and Big 12 sports. Since Dish can't seem to get their act together, I called again to see what could be done. My customer service representative couldn't do a thing, so he transferred to what I assume was his supervisor. This supervisor offered two solutions: 1) contract with a streaming service like Hulu to get these channels (I believe the cost is $40/month), 2) he offered to reduce my bill one time by $3. Yes three whole f.....g dollars.
I told him what I thought about each solution: 1) I am already paying for the Fox Sports Network and so I was not paying twice 2) I indicated that $3 was insulting.............................
I like the DVR, and I have generally had decent service. However, I am not one to pay for things I don't receive. My family and I have made the decision to drop Dish and go with our local cable service. I may also pony up for a streaming service. But do know, that the insulting offers and solutions provided by the customer service agent were the final straw. I would be fired from my job if I offered such lame ass solutions as these.
I asked to speak to someone in the corporate office, but as I expected, I was told that is not possible.
Hope someone of importance reads this......................but I doubt it!
24 hours later............nothing
48 hours..............still nothing!
72 hours ..............cable on Monday.............more channels, better channels, less money
96 hours.............but only 89 hours till I have new service!!!! heee, heee, heee, snicker, snicker, snicker
I don't blame you! I have been calling around to because I was offered show time for 2 months free and they also mentioned the $3 credit. I love how they treat their customers. I hope everyone switches! It's sad, but it is what it is
What is wrong with Dish Network...they seem to have major problems negotiating with Partners. Living in Atlanta we watch tons of sports and now for over a week no Baseball on Fox sports and especially our loved Atlanta Braves...I am sick of this as has happened 3 or 4 times since we have been customers for 20+ years...if this is not resolved immediately i plan to move my service to someone who has Atlanta Braves...Good Gravy!
My name is Jerry Warden (hidden) I'm supposed to have an appointment 12 to 2 it is now 4:15 p.m. I'm very unhappy thinking about closing up my account if this a service I'm going to get I'm from the old school when you give your word you keep it thanks for your time