Information, reviews and public commentary for US companies

 

Dish Network

Rating
0.44499
Web
http://www.dishnetwork.com
Address
9601 South Meridian Boulevard
Englewood, CO
80112
Contact
Joseph Clayton
Role
President and CEO
Phone
(303) 723-1000
Fax
(303) 723-1999
Employees
34,000
Twitter IDs
@DishSatellite
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Poor customer service - 19 h 36 m ago

1

I've been a loyal dish customer for years now recently just started having problems with my service where I'm getting complete signal loss I reset my tv lord knows how many times still no cable. I called customer service to see if someone could help me which they try. They said everything look clear on there end they walk me though resetting my television remind you I already did this before I called. Still no signal they said that they could send someone out but I would have to play 95.00 dollars just for some to come out they also mention something about insurance when did they started this. I shouldn't have to pay 95.00 just for someone to look at a satellite that's not even mines its been there since i moved in my apartment i pay my bill on time every month i don't see what's the problem.they won't send someone out until I pay. It's been almost a month now and I haven't use my dish service. I will not be paying for service that I'm not using. Dish can do better than this. I will not be with Dish in the future. Poor customer service.

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Miriam Banks - 1 d 19 h ago

I just spoke with the office of the president and was basically told there was nothing they could do. I changed my package on the 13th of this month and I am a prepaid account, I asked how much I would have to pay before I changed and he told me 9 dollars and some change. Now they are saying I still owe the regular bill of 65.00 why would I pay for a package I no longer have. The so called office of the president would not even listen to what I have to say.

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VERY ANGRY!!!!! - 2 d ago

0

Placed a order for service on April 17, 2018 with a Agent located in the call center in Colorado. On April 18, 2018 my card number was used to place a online order at the Chipotle's in Denver Colorado. This Company has employees stealing personal information from from their customers.

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Completely Dissatisfied!!!!! - 2 d 22 h ago

1

I've had dish for approximately 5 yrs. After 2 yrs, the rates went up so I shopped around found a better deal and decided to leave. When I called to disconnect my service, they transferred me to the loyalty department and the rep promised me the rate would stay the same and I wouldn't have a binding contract. Bull shit!!! The hopper started acting up so I called to get it fixed or replaced at which time they informed me that if I got a new box, it would extend my contract. If I wanted to leave, I would have to pay the cancellation fee. I was livid but I lived it down and stayed. Towards the end of the last contract, the box went haywire so I called to have them test it and replace it. I expressed my concern about the "bait and switch" the last time and to not put me in another contract. I got my my husband on the phone as well to explain how dissatisfied we were with their business methods. The young man assured me there is no contract to replace the device, someone would come out and get it done. When the technician came, he installed everything and gave me a pad to sign something. I told him I'm not signing for another contract. He assured me it was only to confirm the installation of the new hopper box. I read it, it didn't have any contract language just about the device so I signed. Low and behold, when I called them to cancel, this lady is going to tell me I have to pay I believe $299 fee because I'm under contract. I said no, I'm not and I sure as he'll better not be because your representatives assured me I wouldn't be under contract. So, now this happened twice! Dish is a bait and switch company. Their tactics are like scammers out there. Good thing I have a legal service because I'm getting out and I'm not paying a dime to do so. Rip offs!!!!

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Another dissatisfied customer - 2 d 17 h ago

1

Maybe a couple of years prior, Dish announced that they were changing some billing methods. They then

required payment deadline one week earlier than before. I realize his was done to make more customers

to opt for direct debit from their bank. Personally I don't want Dish to have access to my bank.

My current problem with Dish is that there is a limbo period, such as this month where "Bill creation date"

of 04/05/18 came to my house late 04/16/18..and due 4 days later 04/20/18. This is not untypical. I guess

this means I cannot take a vacation during mid-month without incurring a heavy fine/or go paperless billing !

Thanks for listening..I fell better now !

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VERY DISSATISFIED CUSTOMER - 3 d 15 h ago

0

My current Dish contract expires 5-13-18. I started calling DISH on 4-10-18 to discuss another 2 year contract and the Preferred Customer pricing. I was on the phone with a customer service rep for almost an hour and she gave me a preferred customer pricing which is $10 more per month than I pay now and it had to be confirmed by the automated system of on line. She conferenced me in to the automated line and it didn't work. She said she would send me a link on line where I can confirm the preferred customer pricing. I tried that and it didn't work either so I have no confirmation of a preferred customer pricing for a new 2 year contract. Later that day I received an e-mail asking me to complete a survey. I did and it WAS NOT good. There wasn't anything I could answer good. The next day I received a voice mail from an employee stating he was calling about the answers I put on my survey. Unfortunately I was unable to call him back because I left to go out of town the next day and did not return until yesterday. I called the rep today on 2 occasions and I got his voice mail both times. I then called the DISH phone number and after going through several annoying voice menus I finally got a customer service rep on the phone. I told her that if she will look at my account she will see the notes from last week that the customer service rep I spoke with last week said she would enter. I was put on hold for about 3 minutes. The rep came back on the phone and I explained that the link they sent to me did not work either. She said she would connect me with the automated line. Well she did but she did not conference me in. I got a message on the automated line that there is an error and then "blank"....nothing else and the customer service rep was not on the line to assist me. I hung up and called back again, went through several annoying voice menus, then got a different customer service rep. He read the notes and sees that I called today and the automated line showed error. The customer service rep could not figure out why the automated system does not work for me nor why the "web link" does not work for me and wanted to get his supervisor on the line. I had already invested 45 minutes of my lunch hour on the phone with DISH and I decided I was not going to do this again after the horrible ordeal last week which was about an hour on the phone. I hung up. Immediately I got an e-mail asking me to complete a survey about the customer service. Needless to say my responses were not nice. I will be looking for another service and I will also notify my bank that I want a "stop pay" put on any auto pay from DISH effective 5-1-18.

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Anonymous - 6 d 7 h ago

Please except this resume for your Training Manager and forward to your Human Resources. Thank you. Rondi Temple - Resume E-Mail: (hidden) (hidden) Professional Summary Highly ambitious Corporate Training Manager, experience in training small and large groups across diverse industries. Proven success in leveraging educationa theories and methodologies to design, develop, and deliver successful training programs and integrate instructional technology to provide onsitentraining. Adept at organizing and facilitating management and team building training programs and activities.Core Qualifications and conduct small group and individual training sessions based on staff and organizational learning needs.Lead learning enhancement classes to improve sales knowledge and people skills for workplace success and advancement.Routinely evaluate business training needs and adjust staff development and educational programs.Conduct ongoing needs analysis leveraging customer feedback, field interactions, and subject-matter-expertise to adjust learning strategy and curriculum. Skills Training all levels of employee job titles Excellent Interpersonal Skills Quick Learner Satisfaction Focuses Proficient in Macintosh Results-Oriented Excellent in record keeping Curriculum Deleopment that represents ongoing technological changes Budget Tracking Change Management Advertising Problem Solving Experience April 2010 to January 2018 PrimCo Minneapolis, Mn Project Training Management Recruited and trained mainly Somalian population every two weeks. Taught basic English, use of cellular technology, company polices: company went under: stellar review can be given by: Maryl Norton (hidden) September 2003 to April 2006 Bath & Body Works Minneapolis, Co Assistant Store Manager Recruited and trained up to 125 employees over holiday seasons. Managed all inventory. Managed all floor changes/sets. February 1997 to October 1999 Integer Group Lakewood, CO Art Buyer & Assistant to Print Manager Negotiationed all usage rights for advertising programs and assisted Print Mgr. ***Moved*** April 1994 to October 1997 Colorado State University-Global Campus Greenwood Village, CO 4-H Agent Overlooked all youth events and volunteer Training. Ran all advertising and marketing events. Education and Training 1997 Regis University DTC Greenwood Village, Colorado B.A. Behavioral psychology Behavioral Psychology Graduated top 10% of my class. Worked 3 jobs and took care of Grandparents to get my degree after 7 years no loans. Served as a Board Member for Family Services Took Grad Coursework Took many Professional Development Coursework Board Member Victim Advocates

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Jeff Tyrrell - 22 d 19 h ago

0

Hi my name is Jeff Tyrrell live in Livonia mi on 2/27/2018 I had dish in stalled the did a hack job and caused a roof leak . Took over a week of rain and snow before a expert came out to remove the dish witch wasn't tightened down witch is what caused the leak .said someone would call me to discuss the details of what the next step is no call finally got a hold of claims told me to get a contractor to do the work this has been the worst total lack of communication from dish after the problem now it's my problem just had a New roof and my house professional painted .I will call the local better business bureau to report this along with the city corporate counsel's office very disappointed with dish big Misstake wish I never called wouldn't recommend on then you sign e sign a phone and get aservice agreement after another scam how do you no what dish puts your signature on boarder line fraud just saying customer (hidden)352954 Disappointed with Dish

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Passed in Michigan - 7 d 5 h ago

0

Yes I had the and thing they put loose wires. And disfigured the House never workec from day one and Ever picked up there equipment. And still keep charging my account I am planning to sue them for 10 million dollars. They have been fraudulently charging my account for 10 years

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Dawn - 15 d 9 h ago

1

I have an issue with the dish I paid my bill march 19 but I didn't get service until March 26 I was told I would be credited for non service bit on April 5 my cable was turned off I asked to speck to a supervisor but the operator (Daniel) BUT HE would not give his last name and gave an I'd of lr8

I don't know if dish treats all thier customers this way. It's very disheartening I was treated in this manner especially when I only had cable for 10days.

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Anonymous - 7 d 6 h ago

0

They hang up up on u but u are sieakubg to sisters and brothers in the same room living in Burma it cakcuffa. The brother acts as a supervisor they all laugh at u. They gave no accounting it. Technical knowledge what do ever ?!!!

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Disappointed Customer - 13 d 13 h ago

1

The Dish Network is a "Bull Shitting Company that Bull Shit Their loyal customers. I have been with the company for 16 years. I have the 922 model receiver that kept breaking over the years. The Dish Network replaced my 922 receiver for a 722 receiver which is totally backwards and then placed me on a two-year agreement without my knowledge. So I cancel their service after 17 years of service almost. Beware do not do business with this company.

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Connie - 7 d 6 h ago

0

Yes they charged my account for 10 years. Without my knowledge abd I never had dish. Because on the first day it did not work. They never shjeed I'll to pick up the equipment a year later. Got 690 charged on my account

They won't stop with their fraud.

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Cindy - 13 d 16 h ago

1

Absolutely horrible customer service. All but one of the reps/techs I spoke to over the past week has been friendly--but they don't know what they are doing/talking about!! Spend a total of approx. 22 hours trying to get service for a new HDTV for my mother. What a mess! Took 10 phone calls to DISH (all but the last rep we spoke to said it was a TV issue--so spent hours with those reps as well who all said it was a DISH issue) and 3 tech visits to the house for her to get a good picture. And when we finally got to a phone rep who knew right away what the issue probably was and a tech to come out who knew what he was doing it took 15 minutes to solve the problem. Then, we were offered a $10 credit for all our trouble. And, we were told that we should go upgrade from Dish Silver to Gold so we would only work with US based representatives. 9 of the calls were with US based reps--so paying an additional $4/mo isn't going to solve anything. My mother has had problems with Dish in the past but this really took the cake. I will never use DISH at my house and would never recommend them to anyone.

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Anonymous - 12 d 9 h ago

Could U please tell me what the problem was with the tv, we moved spots changed our address and still no service

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Cinnie - 7 d 6 h ago

0

That is because u are dealing with. Calcutta India or Burma. And no one in America .when are these companies going to learn. We live in America and want to speak to Americans who are trained properly. U ask for a supervisor they are all in the same room. They ise be thousands

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Candace - 8 d 10 h ago

0

I cancelled my Dish and internet March 26th 2018 because I am moving. I waited 12 business days to receive boxes and shipping labels. They never arrived. When I call yesterday the rep told me take the receivers and modem on the plane with me and then ship them or better yet have my neighbors be responsible for shipping the product. If DISH had done as I requested I would have had things done in a timely fashion I think it is a SCAM they don't send the boxes or the labels and customers are charged for the equipment. NEVER AGAIN,,,dishonest company and service reps.

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Connie - 7 d 6 h ago

0

U wait u will get a bill fir 5 or 6 hundred on ur. account out of nowhere. They won't pick up outdated equipment. Yet u will be charged fir it by these Calcutta Indians who are running things !!!

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Connie - 7 d 6 h ago

0

I think these people commit fraud everyday. Just discovered that they have been charging my account every month on a direct pay never notifying. Me for over 10 years !!!! I have never had a Dish account . I've called several times wrote letters. And I'm badicalkt ignored. Maybe a 10 million dollar law suit will wake the. Up. They owe me thousands in. Refund !!!

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Dish customer service is terrible - 7 d 15 h ago

0

I called in today to see about switching my account into the my mother's name. They are saying that because they canceled the fee for the box, that i now own the box, i cant switch the names. I never asked to own the box, this is something dish done theirself. I was sent to 3 different agents that was rude and would not provide customer service by helping me figure out a solution. Instead they just wanted to repeat theirself over and over again, sounding like a machine. After i got off the phone with the last agent, they canceled my service without myself asking them to. I had to then call back to get my service back on. I was then transferred to another high manager that came up with solution to switch my account. The manager sent me to the right person to help. The agent was very helpful and did everything that needed to be done. It should not have taken this many agents, but the last two did do great customer service.

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Tsrexanina@hotmsil.com - 10 d 8 h ago

0

I think you advertise fake information . Me and my husband are retiring and we are looking to travel. I ordered a portable satellite and we tried in March to set up pay as you go. This did not work. I worked with dish from 9 am yo approximately 9 pm. We determined that the satellite was broken and I was to send it back

I had already paid 84.00 plus and told then to turn off the service, but they said we can't as we pay in advance. So my question is how can you pay ad you go if you have to pay in advance????? I did not get the new satellite until last Thursday and didn't get it set up until last Saturday. So did not use your programming so about a month. Still paid for something I did not use. So please explain to me how do you pay ad you go if you pay for something in advance when you don't use it. And by the way we have used it since last Saturday and already you turned it off until I paid you some of 22.00 plus dollars today. And so you turned it off for the payment

GREAT CUSTOMER SERVICE. IT IS JUST ABOUT THE MONEY, NOT THE CUSTOMER. AND THE PAY AD YOU GO JUST DOES NOT MEAN PAY AS YOU GO. . WE ARE GOING TO LOOK FOR SOMETHING different, as this will not work for us.

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Gale - 10 d 6 h ago

3

You pay as you go, but you have to pay up front in advance to getting the service! In other words their making sure they get paid before they give you anything! Unfortunately when the shoes on the other foot and you didn't get to use the service you paid for, dish nor does any other TV service care! Over all from my experiences though, Dish is still the better service over the rest of them. Direct TV raises prices every time you turn around and they love getting you on a contract where you have no choice but to pay their higher fees till your contract is over with! Only way I know of around these providers is streaming thru the internet or getting the apps for different stations, etc. But then you need a good fast internet provider you can count on! Seems they get you one way or another! They got us over a barrel if you want to watch certain shows and they know it! Either pay the price and put up with the poor service or simply stop using it all together. Not any other choices unfortunately

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Florence Bryant - 14 d 16 h ago

1

Mr. Clayton, I need to discuss verbal abuse by customer service representative for Dish on April 6, 2018 at 2:30 pm eastern time. Please return my call at (hidden).

Flagged for review. 
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No customer service - 18 d 10 h ago

1

I've been with DISH for probably 15 years. I got a 3rd receiver recently which caused me to have to get the other two I already have replaced because they were not compatible with the new one. It never made since because they have nothing to do with each other. I didn't get new remotes with the two receivers I had to have replaced and frankly never thought about it until tonight when I called to request two new remotes because the buttons were sticking. They told me I had to pay for them. That really pissed me off. The remotes have never been replaced and are just wearing out and they can't replace a remote after 15 years of service?????????!!!!!!!!!!!!!!!. I only put two and two together about not receiving new remotes with the replaced receivers during the 37 minutes of phone time (and talking to 3 different people) which in my mind justified getting replacement remotes even more. Well, not the case. They finally offered me one for free and I would have to pay for the other one. I decided to only take the free one as I am going to elevate this issue to their corporate office. To top it off, they wanted me to pay for the remote with my credit card which was $27.00 plus cents and then they are going to credit my DISH account. Creative accounting I guess. I have never been so dismissed, treated like an idiot (they wanted to trouble shoot the remote....OMG), and patronized by DISH. They were absolutely horrible and then proceeds to point out the discounts I am getting on my account which is totally irrelevant. There was no customer service and the supervisor I talked to at the end just kept interrupting me over and over. Their customer service is non-existent and they SUCK

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Phil G - 16 d 18 h ago

3

they really HAVE gone downhill. I used to brag on Dish a good bit. Not sure what has happened over time

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