They say one thing and charge another.I have a contract for two years.Was told I would have all the channels that I had with direct except one.Was told would be 94 dollars the first year.The second year would be 104 dollars.I ask well what will it be after the second year.He said it was not a promotional pkg,that 104 would be what I would be paying from then on.NOT...Only a few months into the first year they took away channels that I watched by the way and put it in a more expensive pkg.When I questioned it they said they were a business to make money.the secon year it went up 70 dollars more with less channels.BREACH OF CONTRACT.What are you going to do about that? prolly nothing.I will be contacting others to file complaints with over this Direct tv isnt much better so guess will do without after the two years is up
Dish used my credit card to charge over 500 dollars for my sister in law dish account. I was not on her dish account nor did I even live in the same household. She had an outstanding balance I guess and although I finally was able to get them to remove my card completely from her dish account they still refuse to refund my money they fraudulently took untill she has a credited amount on her billing account.
What do I do i dont have time to take her to small claims court my rent is due on the 26th and none of these mistakes are mine and surely the dish account is not mine so how come dish still took my money and after proving it was fraudulently used are they still telling me they can't help me get my money-back. .I was told to "get the money from my sister in law"by one of their customers service representatives or employee
I gotta tell you, what I posted they have done to me 3 times already. I've already called directv and am switching on the 3rd as I know dish will do it again. As for the president/ceo? He never reads these oh and just try calling him. All you get is a busy signal. He doesn't care about the customers, all he wants is the money. I've had directv before and I'm dropping dish like a hot rock and never coming back. I would advise you all to do the same.
I hope you are not naive enough to actually think Directv doesnt do the same thing right? Once a satellite always a satellite. They charged me almost $1000 for unreturned equipment on my mother in laws credit card that i used to pay a bill one time in two years. Dish does not stand alone in this. Try reading small print when you provide your CC information because you gave them permission to do so. God people amaze me. Fight the charge dimwit.
Be careful I am a Dish network customer and I paid my bill and my account was at a zero balance and I went online to pay another bill and they took another payment and I have been trying for 2 weeks to get the money put back in my account and I'm on disability and I am on a set income this is a horrible company to deal with. They are happy with you as long as theirs not a problem.. I hope you get your money back soon.
If you have used your card to pay a bill with them then you are giving them the card number to use for overdue balance or unreturned equipment. Try reading what you click before charging a card.
File a complaint with the BBB and the FCC...
Greetings, I am a former collection agent in the private sector, not related to Dish Network,.... but was wondering,.... have you tried to have the charges challenged (as fraud), or removed (or investigated) by your credit card company??? You should consider that if you haven't. Chances are pretty good that you will still need to file a police report (locally where you live), to further validate your claim of fraud of any sort on any level. I know,... this could be awkward to you and or part of your family, but necessary no matter what. Questions may be raised about how your sister in law even got a hold of your credit card or card number, or how she even got it added to her Dish Network account without your knowledge or permission. By the way,... did you try calling directly to corporate headquarters of Dish Network for resolution??
I would not recommend Dish. Customer service will not transfer you to someone who can help and seems determined to add charges or service.
Joseph Clayton why would you have a contact number on this cooperate site if it only directs you back to the same customer service line in which I'm having issues with in the first place I am definitely reporting this to the better business bureau
I signed up with dish and from day one my remote never worked properly. For the first year they sent about six or seven technicians to my house and they changed the receiver four times. They changed the remote about seven times. So at the end of one year they sent a supervisor out here and he told me there was no use in calling them out again because my TV is not compatable with their equipment. So I called them and told them if they could not fix my TV then j would cancel my service. In two months time I cancelled my service. They have continue to send me bills and finally turned it over to a collecting agency. Dish TV is the sorriest company in the history of the world. I would live in the woods and sleep in a tent before I would do business with them again. I absolutely hate the company.
have you ever considered that you do not know what you are doing yourself? That they did what they could and you are possibly technologically incompetent? I installed tvs and surround sound and if you cant work your damn remote then you dont need to be speaking negatively about some company that obviously did what they could to assist you. Go waste your time on another message board. Or study remotes dummy.
Awful Customer Service!!!
Im sure I will be another unheard customer so why even bother to explain my experience..less than 24hours of service and I am canceling!
lmao while on hold with corporate the automated man says how they have the nicest best top customer service what a freakin joke!!
Hate dish but don't have choice
I have requested to have my bill due date be switched back to the 3rd of the month and all I keep getting from you people is either I have an outstanding balance which I don't or I have to call 24 hours after the request which i have done. I'm at the end of my rope with the people you have working for you. I'm going over to directv. I'm done with this aggravation.
Dish has charges different prices every month and twice for October,how do we fix this and all I have is the welcome pkg. yaw owe me for overcharge fees .tried customer service several times no help
dish keeps losing my payments. this has been an on going thing for the last 3 months. we have gone over my bank statement and all my payments are there but yet some how they dont get them till the late fees kick in. i am becoming more and more disgusted with them. my friend told me she dropped dish and just has internet service for 30 a month and just watches hulu and netflix. she gets all her shows for the low price of 23 a month. she pays 55 a month for the same service she gets from dish for 100.00 cheaper. my son is in Kuwait and watches and uses my dish account to watch HBO and Starz. He and his soldiers get the different movies hulu and netflix doesnt offer. HE IS THE ONLY REASON I KEEP DISH!! im going to talk to my son and let him know what dish is doing to my account and most likely cancel. im tired of fighting with dish about my bill.
Matthew Foster came out to our home in Shawnee ok. Today. The first dish guy that came out to do our home did not do what he was supposed to in any way. Matthew Foster came out and he worked so hard to do everything he was supposed to and he did it the RIGHT way. He never complained had a great attitude and we were highly satisfied with him!! He really kept us as a customer because we were about ready to end our relationship with dish over the first guy that came out and did not install anything properly.
Site only allows me to view few comments. But co workers are so dissatisfied because they have same problems. Lies. Disrespect. Rising bills. Poor service. Thankfully my experience has saved 2 friends from getting dish this week.
Yes I have been a customer for 12 years . I recently ended the personal acct due to inconsistency in repeated communication. Often to be told it was corrected only to have to call back mo after mo. To hear trust me it is corrected and documented to hear the next mo I don't see that documentation. But trust me it is taken care of and on your records.
Recently I called about my bill increasing dish was unable to help I called another service and then called to cancel dish Suddenly they could give me a deal. In the end it took 40 minutes to get started disconnect
Now I am getting conflicts on my refund., equipment return, I have ask for email or communication however I'm told they can't do it or they will send them but don't. However, I have no problems getting incorrect emails. I was even given a name and ID number for my documents only to be told I didn't talk to that person.
Guess I should have know ( to get out) when dish claimed my husband signed a request and agreed to a new 2year contract but couldn't send a copy to me. So I sent
a death certificate to prove dish info was impossible.
We wanted an upgrade and dish wanted to charge us $500.00. Not pleased at all. Ridiculous.
I have always loved dish but I had one payment returned because of their screw up and my bill went from $79.99 to $245.96 when I signed up they tried to take the money out of my checking account and for some reason it did not go through so I used my savings account and that was supposed to be auto pay when I signed up. I called before my bill was due to be sure it was comming out of my savings but what did dish do they took it out of my checking! So I was charged etf fees from dish and my bank. I was charged full price for the premiums that were supposed to be free for 3 months. Why am I paying for their fuck up. I will never have dish again unless they can fix their fuck up and make it right!
Do not get involved with this terrible company. They say one thing, then another. I just dealt with quite possibly the most obnoxious Cust svc supervisor ever who contradicted two previous promises. Dreadful company. Avoid.