I am in shock at the rudeness of this company and the out and out extortion methods. I have never had an account with these people. But as an executor of an estate I called them to terminate the service. The said "Oh no, you have a credit, so think about transferring instead." I asked around and no one wanted to sign up. I told them to just refund the estate the money. But it was never done. They gave some excuse that it was too late for a refund. I was sent boxes to give back the equipment and packed them all up and sent them back. I even got a note from Dish acknowledging they received the equipment. I could not however, get Dish to come get this heavy outside Dish equipment. None of us could even lift the heavy concrete bricks they had on it. As a result, the apartment complex charged the estate $160.00 because they had to remove the equipment.
Now, the rude people at this company are saying that there is a missing box and the estate owes them more money. It has been over a year and they are NOW CLAIMING THEY DID NOT GET SOME OF THE EQUIPMENT. The estate accounts have been closed. There is no money. So they have put my name on a bill trying to extort money from me. I have never had an account with them and never intend to. In fact, anyone thinking of using this firm needs to RUN LIKE CRAZY. You cannot just make up an account and try to extort money from people. This will not stop here.
Nothing but lies. I cancelled my dish in Florida at my dads house on October 2 2017. I live in Houston Tx. I was charged $440 early termination fee. That, in itself, is insane. My problem is customer service and their lies. I am stuck in Florida because I am still waiting for boxes to return equipment in. I have been calling so many times and one person said 7 to 10 days another said can't find anything another said 18days. Customer service took my etf in 2.5 seconds but they have lied repeatedly to me about the issue of the boxes to return the equipment. I was supposed to leave last week to get home and now I won't be able to get home on Thursday. Who is going to pay for new airline tickets? Dish?? Really??? Can corporate help for goodness sake. You hired these customer service people. You should have trained them not to be so rude and unknowledgeable.
My 65 year old husband was just yelled at by some guy in "customer service" named Derek hung up on and then cut out service off today instead of on Oct 25th as requested - holy cow. I switched to Direct TV - these people are so rude. I will NEVER go back to then.....EVER
Why they don't want to connect dish at my home
First you can cancel the appointment for the tech on the 22nd. After talking with the tech here and getting no results, I decided to make the phone call and got the run around again. That tech wanted me to switch cables and I told the tech that it was not the problem with the TV, it was a problem with the remote. I got frustrated and hung up. Well thanks to no help from your tech support, I managed to get the TV back on and operating like it should. First off the setting should not be on AV. It has to be set on HDMI2. Once this is done, you have to push the aux button to regain control of the remote. I believe that the techs do not assist the customer the way that needs to be done to ensure customer satisfaction, instead of sending out a tech. When you live in a remote area and this is the only means of entertainment, 6 or 7 days to get a Tech out is ridiculous. Perhaps you need to teach the support tech to be more professional and not have background laughter while trying to assist a customer. This whole experience has been total unprofessional and very aggravating. Very disappointed with the quality of tech support from both the phone and the computer.
Dont do it! Intake for customer service was great, but all the other services, including the actual service suck. Long wait times, no problem solving skills, sent from one person to another for tech support. I don't think they know their ass from their elbow over there. Never really got the service up and running correctly, so we canceled after 28 days and got a $518 charge. GRRRRRR.
And they wonder why we get mad Had Most of those experiences with dish and then they say why are you yelling at us!
my dish is not comming in again today ,did not record my show and cannot cancel record on other shows,your"customer support people my a well be in divorce court cuz they only want to tell half the story`!they only write down their side of my complaints! Movies have not recorded properly for MONTHS now!!!!!!and they say I call just about midnight downloadsLIARS!!!!I call about that too.Doesnt matter what I call about cuz I always get the same attitude "Lady WE DoNT CARE.And they wonder why I get mad. ps your rep said she did not think I was old when I told her I did not want to wait 20 minutes for downloads cuz 20 minutes is alot of whats left of my life.I am 63 years old and dish waste the last minutes of my life!!! Mostly I hate their bad attitude!!
HI MY NAME IS LARRY BAUMGARDNER WOULD YOU PLEASE CALL ME @(hidden) . EVERY TIME ICALL LOCAL DISH NUMBER I GET THE RUN AROUND ORTHANK YOU ARE GOING HAVE TO PAY FOR SOMETHING THAT NOT RIGHT. THIS HAS BEEN GOING ON FOR A YEAR.WHY DON,T YOU TRAIN YOUR PEOPLE TO TAKE CARE PROBLEM INSTEAD OFF SAYING SORREY OR YOU WILL PAY LATE COST. PLEASE CALL ME
DISH RECOMMENDED THE INTERNET SERVICES FROM HELL! https://youtu.be/2DQwcTL9gi4 FOR MORE INFORMATION ABOUT THIS RECORDING, GO TO: https://www.youtube.com/channel/UC48S9IVeb1uHltb6twBRCYA PROF. SOLANGE MARTINEZ SOCIAL JUSTICE ADVOCATES VOTIM (Victims of the Illegals' Mafia) 4 Shepard Avenue Mount Morris, NY 14510 https://www.facebook.com/solange.martinez.5817 https://www.youtube.com/channel/UC48S9IVeb1uHltb6twBRCYA Tel. / Fax (347) 721- 9255 Cell (914) 619 - 8362 Email: (hidden) http ://www.linkedin.com/pub/solange-martinez/23/502/236 Skype: Solange2583 PROF. SOLANGE MARTINEZ City University of New York Professor Spanish Interpreter/Translator for the State and Federal Government Notary Public New York State Service Coordinator New York State Certified Mediator New York State Certified Public-School Teacher (Kindergarten through College) New York Jersey Certified Public-School Teacher (Kindergarten through College) Elderly, Disable, Chronically ill Citizen Luisa Oyarzun (witness)
Very unhappy with dish customer service. For years I have been a customer and anytime a remote broke or was not functioning properly they sent me a new one. Well I call on Sept 29 the rep was sending one out. Well I called to follow up spoke with Ms Venus she told me I have to pay. And that there was no documentation of a call regarding a broken remote. What liers!!! I told her I never ever had to pay before I spend about 119.00 a month for basic crap. You guys should be ashamed I also wanted to know who I spoke to on Sept 29. She said there was no name or Id number. This is discraceful I have no TV downstairs and I'm getting nowhere. I'm not paying a cent more. At this point I have to believe there are better services and more reputable companies out there. Helen levin new Windsor ny looking for someone to contact me back.
Iread these comments and am glad to know Im not the only one who hates dish for their rotton customer service and high prices and unreliable tv reception.Doesnr help to talk to anyone (better off to listen to the music cuz you never get anywhere.called today to change my type of payment plan and was told if I call again may be shut off because I am a pesty customer.Wouldnt have to be pesty if I actually got decent service!Dish has the worst customer service I have ever dealt with and we all know there are many companies with rotton service!I dont think it should be called customer service I think it should be called dodge the customer if you cant get more money out of them!DID I SAY I HATE DISH SERVICE
I started a Dish account 6 weeks ago and we like the TV, but the wifi does not work well at all. I called customer service and they said I am using it too much and if I wanted to cancel using dish wifi I would have to pay a fee. When I started the account no one ever told me about the wifi falling down the more you use it. I will be happy to pay for the time I used it but to pay a cancellation fee for a bad system seems to be stupid. I will be sure to let all my friends know about dish and as an American Legion Member, I will let them know too.
Been a Dish customer for years....put up w/ many service outages and random 'programming updates' in the middle of my tv watching for ears!! Last night was the last straw- our Cubs in a great playoff game v. Nationals and lo and behold- during the 8th inning the screen freezes and then goes black!! REALLY??!! other channels came in but TBS (station it was on) didn't return and we missed the end of a nail-biter of a major game! called Dish last night and after 1/2 hr. on hold hung up and decided to call this morn. I was told NO ONE else had this problem (not true, Internet full of similar stories frm. all over the country!!) and they would give me a 'pay per view' coupon for my "inconvenience" That's the best yoou can do??!!
Plan to call corporate today and try to find out what the heck happened ! Please don't say no one else has this problem- makes me even more furious!!!
Trying to get answers with your reps are liking to talking with a stone brick wall. It's like this company figure themselves as big corporation and can get away with anything when it comes to dealing with individual customers. Needless to say I am very disappointed with the service I'm receiving related to an order that was cancelled and Dish ended up installing their TV service at my home anyways. I placed an order with Frontier, I never had any dealing with Dish in placing this order. I cancelled this order two days before installing with Frontier. Dish apparently did not get the cancellation, a miscommunication between Frontier and Dish. Now, I am caught in the middle. I can't get Dish to remove their equipment in good faith. They are trying to take advantage of me. The last Rep I was transferred to, after over an hour on the phone, on a second attempt, by the name of Luke Clements was talking down on me like I am a child and have no rights to ask them to come back out and remove their equipment/a satellite from top of my house. This is a nightmare dealing with this company. The Reps have a "I don't care attitude and act as if they are doing you a favor". They just flat out refuse to send a technician back out to my house to take down this satellite off my house. They act as if they had a right to put this stuff up. They don't care this was a miscommunication on their end. They want me to pay someone to have their erroneous placed equipment from atop my house.
Tonight at 12:00 midnight, Dish service turned off the satellite signal to our tv. We have no Dish tv service. They guaranteed we would have it for a couple years at $126.00 a month. I have been paying them $140.00 to keep ahead as they keep raising their prices all the time. The same automated voice also said that we owe $110.00 Now no one answers the phone, any phone number they list. This is bs service and unsatisfactory. I just left a phone message for their ceo, Joseph Clayton. I am paying for service and there is NO tv.
Hello my name is Ebony I currently have a dish account I spoke with someone on 10/12/2017 and the call wasn't pleasant I was told 6months later that a payment was missed after several calls to dish this was never mentioned. I think dish could do better with their customer service and communication now I am looking at an April bill for October....Really?
We have been customers of Dish network for five years. After switching our Autopay to our checking account, each month we have received a call that the payment was not made. We have spent hours on the phone with so-called Customer Service (Karen, Paul, Supervisor David, Supervisor Moe) and have been told NO ONE can fix their problem - our bank has never even had a payment request come through, so Dish was obviously trying to remove it from another bank. Now they tell me we can't use our checking account and must put it on a card.Why are customers being punished for Billing and Customer Service's incompetence?
I understand how busy every one can be BUT your staff fell thru my roof 3 weeks ago and have yet to repair or come back to fix the 4ft by 4ft hole i have in my ceiling this is uncalled for and i have called texts and spoken to Benjamin and yet nothing has been done. I really dont want to waste my lawyers time on something that can easily be addressed if your local staff would do the job they are being paid to do
Dear Mr. President,
I understand you being President of Dish network is busy person making millions by victimizing the customers. I tried to reach you during 2016 but your staff and so-called executives do not let any customer to reach you because you will know how your management staff is victimizing and cheating the customers all over the U.S and I am one of them.Please read if by chance you see my message but I am scared you will not read and your staff will not deliver to you. However see below please:
1. I was customer from 2008 to 2016.
2. I introduced several customers to Dish Network.
In 2016 I found that Dishnetwrok is over charging me whereas for the similar package others were charged less than what I was being charged. I tried to reach your office to speak with you but as I said no one let me talk to you and the executive offered me discount of $5 which I denied to accept and decided to surrender the account and I did. I paid the bill which I was suppose to pay and returned the equipment.
After a year I came to know through my credit report that I owe dish network $165 for which I never received any bill or notice from your office and it has been assigned to debt collectors. It is surprising that I have been declared by dish netwrok defaulter for just $165 whereas I paid thousands of dollars over period 9 years ,do you think I will default just for $165, no way rather no customer will damage his credit.
I deny and consider this amount is not genuine and request you to direct your concerned management to remove from my name and report to the Credit bureaus please.
Maqbool Waseem, 1511 Adamsview Rd, Catonsville, MD 21228, (hidden)
Good morning Mr. Clayton, I am growing more concerned about your package deals. I have been a customer of Dish for years on and off from about 1992. Recently, I subscribe through Frontier in NY. I am not comfortable with my hard earned dollars going to your company to buy contracts for networks I do not use. I feel that the public cannot show a network that we disapprove of their tactics, and political commentary when they are protected by you and your competitors. They are protected because you put them into our viewing package even if we never use them or watch them, we support them through our dollars to your company. I will tell you that the first company that gives their customers a real choice of what to purchase as part of their packages will get my business. Why? because that is how the free market system is suppose to work. How do we show a network if we approve of them or not? we watch them and purchase them in a contract with you. You are taking our rights to choose away by packaging popular networks with failures to support them and that is wrong. Here is hoping to you changing your programming and allowing us the customer to choose each network we purchase and watch.
I'm been a customer for 12 yrs, I recently added the muti sport packet, lost some of my channels. Call customer service to inquire about getting my channels back. they want to increase my bill, I pay enough for my services, instead of helping me you find ways to increase my bill. You would think a long time customer would get better customer service. I quess this company don't care about losing customers to other competitor's. All I'm asking for is fairness and my channels.
I am an unsatisfied customer. And I plan on taking this matter higher. I recently have decided to switch to spectrum for services and we currently called to get the information requested what the payout would be so spectrum could payout the remaining contract. Not only have we requested this information not once but twice since returning the equipment. We requested this information prior to returning this equipment to avoid any hassle with this matter. I recently called and spoke with a supervisor whom proceeded to inform me that there was nothing he could do about this matter. They removed 280 dollars from my grandmothers account (and she is on social security-fixed income) and she can not afford for them to remove this from her account. Not only do I find this very rude and unprofessional of this company but I will never forget recommend this company to anyone. I will be bringing this matter up on social media, I will be contacting the better business bureau as well as a lawyer to see if there is anything more that can be done. All I'm requesting is for that piece of paper that was requested twice to be sent to me as well as the $280 be returned to my grandmothers account.
Please read my comment above, we seriously need to do something about this. Notice how they're getting more call volume than normal? I wonder why. And when you chose the callback option you have someone who can barley speak English, calling me from another country, and at their home nonetheless!! How do I know? ...they told me, just ask them. Basically trading U.S currency for foreign customer service. Thanks Dish Network.
I want to start a class action lawsuit, these people are ridiculous. I never had dish and they came after me for 300 dollars after several attempts of contacting them and explaining this is a fraudulent account, I still end up paying 267.74 to a collection agency that harassed me for months. Now 1 year later they placed the account back on my credit report for 80, are you freaking kidding me.
I am going to sue the hell out of dish network!
Go to coag.gov and file a complaint with Colorado Attorney General Cynthia Coffman. They are a Colorado company and she should be able to get on them. Let's storm their complaint website!
Or kentucky where we are same problems differ state
Attorney general office and if everyone files a complaint. Well ?? Let me know (hidden)....
I'm filing with the states attorney in 2 states because I have been harassed by Dish and their collection agencies for 4 years. After I terminated my account, they allowed a man (not authorized on the account) who resided at the same address I moved from to restart my service. After learning of this and putting fraudelent alerts on the account, they continued to allow this man access to the account. The police removed the two receivers and then Dish allowed the person to purchase 2 more receivers...all under my name and social. they gave this person access to my security questions, social security number, and I refuse to pay someone else's debt. They come after me every year with a new collection agency and I am sick of it because they keep ruining my credit and wasting my time. The collection agencies disappear after I send them all the police reports, signed identity theft report from the police, etc. I am getting sick of this!
I totally agree I've been trying all morning, put my info in to get a call back, receive the call only to be told to wait again. Is this company going out of business? In the middle of a sale?
All Dish reps are from India, which is where Dish is out of. Head quarters for United States is in Englewood co.
Go to coag.gov and file a complaint with Colorado Attorney General Cynthia Coffman. They are a Colorado company and she should help the consumers getting ripped off by one of their companies.
Attorney general would like to hear from people
Very disappointed, the monthly payment on the equipment is $17 a month and in order to get the channels that we like we have to pay $85 a month and I don't have any benefits with them at all because they keep telling me that I'm on the pay as you go so I'm hoping since I'm on the pay-as-you-go I'm not under contract so therefore I can get out from underneath them their cable is ridiculously high
Swear they told us we were not qualified to speak with supervisors on pay as u go..when Irma came though we didn't pay bill in the 6th we paid when lines were repaired on the 19th they still charged us 70bucks and cut services off 2 weeks later...cool we cancelled which I suggest anyone to do with this pay as u go crap
Just to say thank you for the over the air antenna that arrived today. This is due to contract issues between Dish and Lillie Broadcasting in erie pa Two channels are blocked out and I'm lost without my shows I watch. Now I will have to try to figure out how to connect it.
Would like to know why the customers are charged so much for service and all you get is nothing but freaking same old reruns and and you put crap shows on that's not family oriented and dish could on the Disney channel could show the old Disney shows from the time it started for the adults and kids instead of bringing on these stupid shows you have on now so dam tired of watching same crap day in an day plus what happened to a new movie each month
Another marketing package from Dish just went in the trash. I left DISH after 9 years in 2006. I was with them from 1997 (purchase equipment then) until 2006. I left for TW. TW is now Spectrum and is 100% better. The people doing the packaging at DISH don't get it. Their claim that they are listening to customers is BS. Their packages don't offer channels available at AT&T U-verse or Direct TV. Even Spectrum's lineup is better and more reliable. Dish's package prices are competitive for the first 2 years ONLY. After that they are not competitive. The service that Dish offers is not comparable to the service from Spectrum. Spectrum is more expensive than AT&T, Direct-TV and Dish but they have the "Total Package" (whole house DVR, land line, and high speed internet-50mbs) and the best service by far and most important NO CONTRACTS and NO Surprise Price Increases..... Dish needs to redo their packages and offer a better lineup with more channels (for example - missing OAN, Network TV, etc..). I don't care for a lot of the channels in Dish's channel lineup and will never watch them. Please DON't offer any Premium Channels with your packages. Price them separately.
Dish is a rip off to customers, I think whomever came up with dish is a terrible business man whom I have never known has a corporate officr you can't contact for reason like this, complaints!!
I'm disgusted with the service from day one the agent lied to me and told me they stated that there was no cable available in my area which was a lie When I found out that was untrue a few days later I asked them to come remove it and that your agent lied to me and they told me it was too late and I was in a two-year contract Just recently they asked me did I want to add stars with my service for five dollars each month and then they were telling me the very next day less than 24hrs if I canceled it the very next day it was going to be $10 charge on my bill very very deceptive and deceiving
I am very satisfied with my DISH TV in general, enjoy F1, NBCSN's EPL and SC PBS programs but am very disappointed that in the LA, Cal area the ARTS channel has gone dead. Understand I am 92, my wife 89, mentally active but quite house bound, in general US Television doesn't cater to the educated, ARTS gives a doorway to the Berlin Philharmonic, the Kirov dancers, great singers, that is available nowhere else.
I understand this must be a very small audience but the cost of running the channel must be quite low, please do what you can to bring this wonderful program back. Thank you, Ron Palmer.
Dish sent out in my monthly bill gift certificates for two companies and a number to call to get your gift cards. I contacted Dish Customer Services and they had no idea what they were and told me to just call them. I looked up one of them - Free Rewards Plus. I looked up on BBB website and nothing but complaints about not getting their stuff and inappropriate charges to them. Dish should do a little research on companies that they are endorsing as it reflects on Dish.
When I started with Dish as one of the first customers in the 1990's, they were a fantastic company. They have done nothing but gone DOWN hill. Thinking about cancelling and doing like the younger generation - streaming with Netflix, Hulu, and use Red Box. Sure would save a ton and no more of Dish recording what they are currently pushing on to the DVR that I PAY to use - sure isn't free.
Terrible customer service...
I PAY DISH $ 10.00 A MONTH FOR REPAIRS THAT THEY MIGHT NEED TO DO ON A SERVICE CALL. NOW THEY SAY YOU OWE AN ADDITIONAL AMOUNT OF MONEY FOR THEIR SERVICE MAN COMMING OUT. SO WHY AM I PAYING THEM TEN DOLLARS A MONTH FOR THAT SERVICE. SOME TIME GO TO THE CEO OF DISH. HE IS WORTH BILLIONS
DISGUSTED, OH DID I TELL YOU THAT THE CEO IS ONLY WORTH IN EXCESS OF 17 BILLION
IF YOU ARE A DISH COUSTEMER AND NEED ASSINANCE ON A MONATERY MATTER , YOU CAN FORGET CALLING THE NUMBER LISTED ABOVE (303)723 1000. THEY WILL ONLY TRANSFER YOU TO THE PHILIPPINES OR INDIA, AND SPEAK WITH SOMEONE THAT YOU HAVE NO IDEA WHAT THEY ARE SAYING
i had dish for 36 hours and quit.. they are terrible
This company took 400 dollars off my card and paid I totally different person account and still haven't refunded my money and every time I called if been a different answer and all lies..it been months and I still haven't receive my money that was taken from me!!
Dish has continually messed up my monthly billing. Every month, the Dish website changes my credit card expiration to an invalid date. EVERY month I have to call Dish (generally 1-2 hour phone call). The problem supposedly is resolved until the next monthly billing period. I have also had a problem since day 1 with my 2nd dish receiver. The primary receiver works fine, but the second receiver has to be "rebooted" about 20 minutes.
Dish reps (both customer service and tech service), have been unable to resolve.
The only conclusion is that Dish doesn't have the technical expertise to resolve customer problems, and doesn't seem to care!
I would strongly recommend using Direct TV if at all possible. I don't trust Dish.