I just stop my automatic payments and will be switching to Direct TV tomorrow. Your customer service is a joke. I've been dealing with a malfunctioning Super Joey for six months. I've contacted support three times and always get the response that technicians are aware and working on the problem remotely. Seriously, you can't fix a physical problem remotely, I pay too much to have this frustration. I used to have Direct for years before I switched to Dish. As your technicians were installing my equipment, Direct kept calling me asking me to reconsider and stay with them. You definitely have an issue when a customer calls with the same issue three times in six months and your customer service gives the same line of bull. You saved money on a service call and possibly replacing faulty equipment, but you also lost a customer.
Steve. Mr. Dickey - I appreciate your email and credit offer. I also apologize for my behavioral issues on the phone. I've never been very good at discussion or debate when I'm basically pissed off. I still find it difficult to understand how Dish can send someone to my home on an equipment issue and have the technician then represent and sell a "Dish" accessory product of which the company -Dish- has basically no ownership in terms of customer service and technical support. Your technician, "salesman", never indicated that Dish would not standby any warranty service needs or technical support. Yes, I did receive information to submit warranty information to Polk. If I would have purchased any of the sound bar systems at say Walmart, they would have replaced the problem, with no problem, regardless of me submitting warranty information or not. I suppose I can understand your Dish "policy", if I would have been properly informed at the time of the "marketing" presentation. And perhaps I should have been suspect to begin with since the Polk system is not a relevant product in your website lineup and we have never been personally solicited to try the product let alone upgrade the 9 year old system we did have until we found it could not be upgraded to HD. Polk is working on the problem. I had Polk products back in my late 20's when they entered the sound business in the mid 70's. Unfortunately I'm now 70 also. Polk is sending a new transmitter which will take another 7-10 days to hopefully fix the issue. And, Polk's representative was quick to assure me that I didn't want to contact Dish again about the problem. In sum, perhaps Dish should just stick to satellite service and stay out of the sound business until the Company can wholeheartedly stand by and provide the necessary product support. Thanks for your response and professional demeanor. I will note that to corporate as I intend to inform them of my issue with the process. Respectively, Steve Busch (913) 360-3853 On Dec 8, 2017, at 5:48 PM, Dickey, Matthew wrote: (hidden)237035 Hello, my name is Matt and we spoke last night about your Dish account. I do want to keep you as a Dish customer. I definitely understand your frustration with the sound bar. I can send a technician if you'd like. They wouldn't be able to change out the soundbar for a new one, but they might be able to fix whatever issue is occurring. I can also do a $30 monthly credit for the next 12 months. That would lower your monthly bill to $93.28. If you would like either or both of those offers, please let me know via email. Thank you for being with Dish as long as you have been! Matt Dickey Global Expert Dish Tulsa, Ok.
DishNetwork is still out. I have already inform Dish I will not keep such a poor service. I have never heard of a dish losing a signal for 8 1/2 hours and counting. This is unacceptable. I never had this problem with DirectTV. Having a signal is not a bad thing to want. The text could not help. I would have to wait for the light snow fall to melt in a day or two. Never with Direct TV. Well Direct TV or the local Cable company are in line. The best deal with service will win. AS far as the contract with Dish. That contract was cancel 8 1/2 hours ago and counting. I will let you know when to cancel service and I will pack up your receiver for you to pick it up at your cost. Your product I would not recommend.
Really bad customer service had no service and talked to a dish rep named Mike who by the way wouldnot give out his employee ID number said was against company policy(lying) .Told me that it was snowing in my area wont get satelitte service
Live in atlanta was only 2 inch of snow and lose tv over that and on top get no customer support thats BAD
Hello, my name is craig bentley. I am writing you a complaint to inform you of the recent misinformation or misleading of information that was given to myself and my wife regarding dish. Starting in October of this year we had talked with the president's office of frontier to set up Internet service at our house. We were offered a packaged deal that include dish for $95.00 a month, and thought it was a great deal and wanted to proceed with it. It took some time to get everything set up and we're waiting for a call back from frontier, in which we then received and we're told that at that time there was some difficulty of some sort getting dish completed into the package. We were then asked if we wanted to wait for dish and just go with the frontier package until dish could be added by us calling dish and having them bundled with frontier. We decided to wait at that point. 2 days later, without call or informed, dish showed up with the equipment to install. I asked about bundling with frontier and mentioned what they told me, and was informed that that would be the case, so since dish was already here at the house and we were considering contacting dish anyway to have them bundled with frontier, I went ahead and had him hook everything up. I also called frontier at that moment in regards to it and was informed that dish was already bundled and in the package deal to my request, which then I questioned a possible misunderstanding because I was under the impression from our previous talk that we were going to wait and then I could make the call to have dish come out. Since everything was in play already at that point I went ahead and let dish continue with their work and confirmed with frontier the packaged deal we first talked about. We received our first bill on 11/03/17 in which the bill included frontier and dish and initial setup, for the amount of 188.61. I called frontier about the price just to confirm that it did in fact include dish and that dish would recieve their payment through them, in which they told me that it would and everything looked right for the first bill, but would be much lower the next time. We then received 2 seperate bills from frontier, a charge of 89, and a dish bill, a charge of 114.46, around the 20th of November. I then contacted both dish and frontier to discuss why the bills were seperate and why they were well over the amount as first discussed. I was told that I inquired about having a seperate bill, in which that was not the case and I never asked for, that again, it must of been a misunderstanding from frontier. I spoke with dish as well and found out they never received their first payment which I told them was supposed to come from frontier, and was then told that I needed to have frontier billing specialist contact dish billing specialist, in which my wife and I did and they said that they would be in contact with one another to resolve this issue of payment to dish and to look into as to why the bill was as high as it was. At this point we still havnt received anything new in the mail or received a call back from either dish or frontier. Another complaint we have is that we were never informed of being in a 2 year contract with dish. Both my wife and I have made a decision to discontinue with dish services and need the dish equipment picked up from the company at their soonest time and convenience. I will make sure myself that dish is paid for for the months that we had their service but cannot and will not pay a termination fee due to the fact of so much misinformation and misguiding. We do not need tv and again were under the impression that we were waiting to setup with dish when we were ready, and did not recieve a call before dish came out, nor did we recieve any info on a 2 year contract with dish, and very mislead on the package price, in which we only ever considered including dish because of the $95 package deal. The price for both are far too much for us to afford and would like, and need to discontinue with dish. I am truly sorry for any inconvenience, which I do not wish for anyone, but the inconvenience for us has put us under additional unnecessary stress and struggle for money that we never were informed that we would be paying at that amount. My number is (hidden). The account number through frontier that also included dish on the first bill is (hidden)-100417-5 and our account number with dish on the seperate bill is 8255 9099 0343 0491. Thank you for helping us with this issue and best regards to you and the company.
Called Dish to only ask when was my contract over and get my services disconnected NOT ok zero stars worse service and incompetence customer service representative
I'm 75 years old so I'm lucky to talk to ANYONE! But folks...THERE IS NO CUSTOMER SERVICE ANY MORE!
Might as well give up! You can change from on company to another but same shit everywhere you go! And worse with gov't run agencies!! Sad!
I'm new with DISH and haven't had any problems yet but would like to see "Senior Rates"! Packages where we're not paying for foreign language, children's or sports channels when we never look at them.
I've experienced the worst customer service ever on yesterday 12-4-17 And the sad part about is just when I thought it couldn't get any worse well it did and never say never.I was so flustered with your company and the poor customer service I received I decided to walk away from your company yes a loyal customer of 6 plus years and within minutes was blessed with a better carrier that has much better customer service and eager to please their customer with much better rates to say the least.I have never know any business that won't let you speak to management if they have a for one dissatisfied customer whom been with dish for 6 plus years. After back and forth meaning having to hang up n to continue to call back on at least three attempts to speak to management and being told each and every time no management is warranted at this time and that I'm equipped to tell you exactly what management will tell you.SERIOSLY this is how you treat your loyal customers of 6 plus years that has been there through thick and thin through black outs and loss of programs for days.Guess loyalty means nothing anymore for some people seems as so to me.As I stated earlier I was left with no choice but to go elsewhere and I wish it wouldn't have taking me having to encounter incident after incident after incident to realize that no one deserves this treatment and that someone's lost is absolutely someone's else gain.As soon as I receive the boxes I requested from your company I will be more than happy to send your equipment that I've had for 6 plus years back to you with absolutely no problems.
I had the same problem on your date 12/4/2017 .By a supervisor name Lynn, he was so rude it was unbelievable. I have been a customer over 7yrs. I asked why are you being so hostile. I'm not being rude to you sir, then he really blew it.
Worst customer service I have ever dealt with in my life. Can not get a straight answer from any customer service representative concerning programming , without them asking for my personal information. Customer service sucks.!!!
After waiting over 20 minutes for someone to answer, I was transferred 4 different times ending with Chris. I was trying to get service questions answered for my elderly mother in law. I asked Chris about the Family package, and he asked was my MIL with me now, to which I responded "I just want to get some questions answered about prices right now and not set up today." Chris said "Ma'm, I didn't ask you if you wanted to set up today, I was asking if she was with you" in a very "smart aleck" tone. I told Chris I was surprised he spoke so smart alecky to a customer. He didn't care or change his attitude at all, but continued with his rude tone. To which I responded, "I don't even want to set up with Dish if this is how you treat your customers, Good bye".
It is very difficult to put into words without being straight forward.
I have had DISH for 1 month and the WALLY equipment constantly failed.
DISH has sent me 2 refurbished WALLY's to replace the 1 that I have to see if this will fix the problem.
Now I have to drive 30 miles away to UPS to return the extra and damaged receivers. UPS will only pickup here for a charge ($75.00).
This all started because the initial Installer DID NOT put a Ground Block and the So-Called Quality Inspector either Missed it or never showed up!
This simple mistake, whether laziness of studiedness, has cost DISH a large amount of money which will be passed on to the customers in their bill increase.
Now DISH want to through the 2 year contract in my face and mention that I would have to pay $400.00 for earlier termination!
Well DISH, I have contacted the Louisiana Attorney General in regards to the Lemon Law. Why do you check it out!
DISH has FAILED miserably with their installation and the Customer Service people only know how to read off a Cue Card. They are stupid and do not know what they are doing.
DISH is the most ridiculous company and I am ashamed to have them in my home.
Hell, I have even asked for the CEO to contact me about the problems but he refuses to do that. Customer Satisfaction SUCK at DISH!
Thanks for breaking our family tradition, watching the Dallas Cowboys on Thanksgiving. . It started when I was a kid. I'm 65 years old now !!! Again the customer gets screwed why ya'll play your money games. Channel 2. I'm speechless !!!! Sincerely Gregory Baucom
My name is Shawna I was a previous employee of Dish with customer service. Although I was recently terminated I'm not a bitter person. I do however understand family football tradition. As far as Dish breaking the tradition, I do not understand that. I'm wondering was the game "blacked out" in your area? If so that wouldn't be Dish that would be the channel Network provider who "broke" your family tradition. If there was a technical issue with your picture.... Did you contact Dish and patiently wait for a customer service tech? Did you give them an attitude and speak down to them like they owe you something? Sometimes customers press a button accidently on their remote or a wire becomes loose and you all call and take up time screaming at reps who are there to assist you. And one more thing, Dish provides a service with detailed information about channel take downs, sports black outs, weather interruptions etc. You say the customer gets screwed? This is a business, this is satellite technology, this is what you signed up for. I'm sorry but my experience at Dish was the worse because of the ignorance of the customers and the fact that Dish allows customers to be completely disrespectful instead of letting them know what's really going on. The customer definitely isn't always right. BTW Dez Bryant is the man. Have a good day.
I love it! Dish service is terrible but its the customer's fault. This is what is wrong with the company!
My service has been messed up from the very first day they installed it, over 11 months. I have been on chat a lot of times, I jump through their hoop like a trained seal. Still no fix. Now they have blocked me from chat so I can't complain about their lousy support.
Same old story. Big corp. takes your money, then it is screw the customer if they have problems.
After years of dealing with Dish I am SO DONE with you. I will be posting all I can on social media to convince all my friends to do nothing with this company. I put a hold on my account a year ago and was told I would be contacted in 9 months to "relook at my account". I was contacted (as I was told today) by email (on an email account I do not use anymore) and last month your company started to take $$ out of my bank account without my permission. The amounts taken were 132.21 and 67.86 totaling 200.07. After 2 phone calls in to your customer center I was told I could only get credit for 84.00 leaving me a balance of 116.07. This is totally unacceptable. I have been a loyal customer to your company and have made all payments according to the plan I signed up for and this is now how I am treated? I will be contacting my bank to see if anything can be done about accessing my account without my permission. I explained to the supervisor today that I cannot afford to be out nearly 120.00 just before the holidays as I am a single mother and am recovering from Hurricane Matthew that did damages to my house for 15,000.00 and my deductible was 25,000.00 so it's all out of pocket. I would greatly appreciate your looking into this case and seeing if there is anything that can be done for a long term customer such as myself. You can look up my account by my phone number which is (hidden) and the name on the account is Leslie Van. Thank you for your time.
same here switching services , the dish suck and don't care about its customers
Called your customer service tonight in Michigan to be assured that the internet service l had signed up for earlier today was canceled and the young ladies were playing a little game called "put her back in the menu" and then when she calls back continue to do so until she gives up!!!! There was all kinds of laughing taking place in the background so it sounded more like a party the a business.
I will be looking for service from a professional service not a party place
After 18 years of being a local dish customer, I AM DONE with the absolute terrible service everytime dish does an update. So far I have spent 11 hours with tech support and supervisors and customer service for a upgrade from a dish 2 hopper system that didn't work well after they decided to do update. Recommended hopper 3 spend 2.5 hrs with higher tech making sure all my equipment would work and paying for the new hopper 3. Tech comes out (Great guy) spent 5.5 hrs to install because hopper 3 system would not work with my configuration. Now dish says you have to buy more equipment and can't have that many TVs. Now spent 2.5 hours with supervisor to get them to fix this. Now having to make 3 phone calls and spend another 2 hours because they want equipment back that their tech took with them. And now find out the are charging for joeys than I have do even have. Would like someone with 1/2 a brain from Dish to call me, Yeah good luck with that. THEY DON"T CARE and after this contract with them is done so am I
My name is Lanon. I was almost ready to change to direct tv to only to lower my monthly bill and bundle with century link. When direct tv called dish, my husband and i were on a three way call with them. We spoke to a gentleman by the name of Darian. Darian did fight to keep us as a customer. He and the direct tv guy fought back and forth on the phone while my husband and i listened. We had never heard such craziness between 2 sales reps before!!! Darian said he would try to match direct tv and offered movie channels for 3 months and lowered our bill to $60/ month for one year. We decided to stay. Our first auto withdraw was 59.00. Then we just recieved our second auto withdraw for $124.00 for the month of November. When I called today, I spoke with someone who barely spoke english, he would not budge on refunding my account and would only drop our monthly bill to $85. Darian essentially lied to us and you basically stole money from my account. I have been a loyal customer for a few years now and do not deserve to be treated this way. I am a very unhappy customer!!!
I have been a cuatomer for years and never had a single problem with dish, until now. 3 visits, 2 of them never show up or call and finally after a month and half they came to my house. The techician guy, who by the way is a sub contractor, told me that i have to call again Dish a schedule a new appointment so he can bring the new equipment to install because he show up with nothing at my house. I call today and they told me that i have to wait another month and oh oh oh they're billing me for the 2 month already that i have been without services..what a joke of company. Putting the clients to call the sub contractors to set a date and constantly calling every 3 days to see if they have a new opening..this is unacceptable and very disrespectful.
Placing letter adds with fake stamps inside my mailbox is not acceptable and it is against the law. Your company has no rights to open my mailbox. I received four letters yesterday, I will be turning one of them into the post office since I can't speck to a real person about this and was put on hold for way to long!
Hi, my name is James Lester I'm writing you because I have a problem with my service being interrupted do to the fact my bill was supposed to be setup on the first of each month, but it wasn't your company set it up on the 28th of each month and now it's a big mess I'm trying to get the problem solved but still running into problem, so could you please give me a call asap or I will be calling you next business day to explain what is going on. Thank you very much. I can be reached at(252)- 862 5883
I have called the Service Dept. at Dish twice today and left my phone number for them to call me and twice they have promised to call within 5 minutes. It is now over two hours from the first call and one hour from the second call. They do not want to speak to me because I hung up on them two days ago because I did not want to lose my cool with them. If I do not hear from them soon, I will cancel my service.