I don't know if anyone knows or not but I have been having trouble trying to access my online account. I called dish and they said I didn't have an online account. Well I logged on to it 6 months ago and changed my password and pin. So they said to reregister. So I tried to use my account number to reregister. It said there is no account by that number. I finally talked to one of the customer Service reps and he said there are over a 1000 complaints of this nature dating back since January of 2019, and they haven't fixed this. You have to log on to your online account to change your password and /or pin. I think they have been HACKED. and they won't admit it. You should be able to change your password and pin when ever you want. In fact they recommend every six months. I can't believe the can't or won't fix a problem like this. I have a phone call into corporate. They probably won't even call me back.
Dish is charging for fees that I don't approve of. Very bad customer service. Do not get Dish!!! Frank "supervisor" and Janice or Janet "specialist" is what she called herself was unable to assist. They're good to say can update card to charge certain charges but clearly stated do not charge my account and then coincidentally they don't have access to update any information.
I WAS CHARGED 106. 18 CENTS TO CLOSE MY ACCOUNT. I WOULD NOT HAVE MINDED PAYING IT IF DISH HONORED THERE CONTRACT. YOU SEE SINCE LAST YEAR I HAVE HAD PROBLEMS WITH DISH. THE NETWORK GOING OFF FOR DAYS, THE PICTURE GETTING FUZZY. I HAVE HAD PEOPLE OUT HE REPLACE THE BOX BUT IT GOT WORSE. I CALLED SEVERAL TIMES THEY WOULD FIX IT INTERNALLY BUT IT WOULD GO OUT AGAIN. I GOT TIRED. I AM 71 YEARS OLD AND I DON'T HAVE TIME TO CALL ALL THE TIME. SO I CANCELLED IT. I GOT A CALL FROM A WOMEN NAMED SELANA, WHEN ASKED WHY I WAS LEAVING I TOLD HER. SHE SAID I WOULD NOT HAVE TO PAY THE FEE. HOWEVER THEY COULD NOT FIND IT IN THE NOTES. I TALK TO A REP AND HE DIDN'T OFFER TO HELP AT ALL. THE FINAL STRAW WHEN WHEN I TOLD THEM NOT TO TAKE IT FROM MY CHECKING ACCOUNT THEY DID IT ANYWAY. I WONDER IF I MAKE A CLASS ACTION HOW MANY WOULD JOIN ME.
Let me know. (hidden). We need to stand up for what is right and what is wrong with violating our rights.
I would join in because i dont appreciate that anyone can call in to make a payment and if your card number was ever used to make a payment for someone else, and they say yes to the question of using previously used card number. Then you are charged without your approval os it. They ask no other questions pertaining to the card to be sure its the person whose card it belong too. Unacceptable!!!! They need to change this in the automated system
We had a house fire on12-20-2017 and lost everything, including the dish equipment. For god sake the house burnt to the ground in 15 minutes. What do they not get. After another call today because received a letter on restoring services next month. We told them 8 months ago on the second or third call to shut off service we don't have a house, what is there to understand,,,,,, oh they don't want to do that, we would be breaking our contract, your kidding me.!,,,, we have nothing and they are only worried about $. There was only 4 months left on it and I sit here today almost a year and a half later still wanting to have someone take the remanding service, OMG. Here is their reasons, put hold on account, have no policy for this, have make payment on DVR rental, sill have 4 months on contract, now find someone take rest of contract. WTF. Sorry! We've been living in RV, they wanted to put service to that, hell no. People it has how come to the principle of this whole ordeal. I will contact the news media, corporate office, this is just wrong. Oh just to inlighten why, 12-20-2017 house fire, only hand the clothes on our back, nothing after 40 yrs, 12-25-2017 my husbands birthday our out building robbed (all. Tools,tool box I had put there for his bd) gone,, 12-26-2017 in early afternoon they came back and tried to steel equipment- tractors,mule riding mower , but drove into the garage door this time. Had to get an lawyer to put an RV on property that paid for, taxes paid in full just to protect what little was left. I put this because it hardly seem worth their 4 months. Thank you will move to making a point that it is now about the principle of it.
Lousy customer service. Paid $55 to activate receiver or 4/4. A tree tree fell and broke the line to my dish on 4/18. When I called for service I was informed that there would be a charge for the repair. I refused then found the break and repaired myself. Dish rep then wanted additional charge to reactivate service. I will be getting service over the air and Amazon Prime.
I recently closed my Dish account due to payment increase and taking the payment from my account without authorization. They refunded my money back yesterday and took it back out of my account this morning. I'd like a corporate employee to contact me so I can have my money back.
Dish switched services from my moms name to mine and refused to admit that's what they did when we live at to different addresses and did not set up service at the same time. They then tried to get to to pay for the service. We will both be changing.
Dish came to my home to relocate service, moved service to side of house and ran the cables through a house vent then stretched cable diagonal the length of my house. Worst workmanship I have ever seen. To top that off, it was an apprentice being trained by a older cable installer. I have cancelled my service because of this. Wish I could post a picture........
Dish Network sent wrong information to the credit bureaus and I am having problems with my credit. Contacted different people at the company but no one is making the effort to resolve the issue. I am exhausting all the means to resolve this issue on my own but I now might have to go to the extreme to let my lawyer resolve it. I never had business with this company, less I live in the area where they claimed the service was served. I considerer this company totally irresponsible, locking moral principles since they should be sure before they sent wrong information to the credit bureaus. I am not able to rate their services since I never used them.
Hate to rate Dish low, at one time happy. Long time customer. Lost some hrs at work so i was going to cancel my subscription. Dish Rep (over phone) talked me into "trying" a cheaper plan 1st. Not knowing by agreeing i somehow signed a new 2 year plan? (Never mentioned 2 year plan). 2ndly; always charged more then I agreed to. Getting ready to file with BBB
Tried contacting technical support for a Hopper issue that fried the circuit board on 55 inch flat screen. Requested a new unit before purchasing a new tv. Was told it is in the software and until resolved will continue to happen. Would have to come from corporate to receive a replacement and the only give remanufactured units. I mean what the hell.
I am very dissatisfied with the service I have received recently. I had an appointment yesterday, nonetheless no technician showed. I waited all day from 2pm till 8pm. No email, phone call or text. I spoke with 4 different people who assured me someone would arrive. No one came. I called again and was given another time for the next day. Again no email, text or phone call. I have been a customer for at least 25 years and this by far is the worst communication I have seen . Due to this and also not being able to speak with someone who can understand me or understand them I really feel as though I should switch my service. If my issue is not resolved and I am mot made happy you can guarantee I will never recommend dish to anyone.
I canceled svc about 20 years ago with dish due to horrible customer service I have been with Direct TV since then. And stayed with Direct due to great cost sc. Well...... now since Direct TV is part of AT&T they started billing me each month for channel's I dont use so that all Direct customers could have a cheaper rate for all their customers that do watch those channels.
Direct advised me this is a mandatory fee and would not change. So I cancelled them.
I called Dish to see if customer service had changed I was assured yes their customer service is rated number 1 so I decided to give them another chance.
SO I was advised [by the way Dish advertises that they guarantee next day installation] but I was not asked but told there would be someone out at my home between 8 and 12 the next day which would have been Friday. So I had plans canceled to be at home.
When 12pm came and no one had showed up naturally I called to find out what was going on. Dish advises me they show installation set up for Sat not Friday
VERY long story short there was nothing Dish cust svc or any of the other 4 departments they transferred me to nor any supervisor that would help me. So I ended up having to take it up the ole tail pipe and wait for installation.
Then the 100 gift card I was advised I would get will only be for 25.00 so not only did I pay Dish to screw me over once but twice.
So for Dish to advertise they are "number one in customer service" is just another lie they offer.
Once my children are out of the home I will be moving to a antana and all these satellite TV companies can kiss it.
I am so unhappy with Dish and unfortunately unhappy with Direct!! Would not recommend either of them. Absolutely horrible customer service.
Rinky dink company can't even supply you with HBO. Nothing but corporate greed! Not customer service like they falsely advertise! Nothing but paid advertising television shows most the time. No Stars
If you think Dish is bad you will regret switching to Direct TV. They are 10 times worse than Dish! Call Direct TV and NEVER get a english speaking person. Their call center is overseas in Bumfuckelegypt somewhere! However, when I called to cancel I was put through to a american english speaking person in their U.S. Corporate. Kind of weird...you call needing assistance and you get some foreigner you cant even understand. But if you call to cancel you are sent directly to a U.S. english speaking person so they can try to convince you not to cancel. Want to be sure you can have clear dialog when they try to keep you from cancelling, but if you call needing help they could care less, you get some foreigner who I can not even understand, nor they me. We are much happier with DISH, got the same channels and our bill is 50% less!
I agree with EVERYTHING you have said. Wait until they get the doubling of their bill with Directv, then lied to a few times, only to realize they made a huge mistake leaving Dish.
As a Dish subscriber I find the whole company as a disgrace.....ive always loved DN.....but when my main receiver wasn't working right they want 2 charge me 95 dollars for a tech 2 come out 2 take care of something that ive been paying for ...thats not even working corectly....even though I've made my payments...seems 2 me it's all about the money with Dish and screw the customer satisfaction.
My elderly mother kept complaining about her dish bill raising in price. I sat down with her to go over her bills and found out the she was being charged for several UFC fights. She has NEvER watched a sporting event in her life! I called to resolve this issue and ask for a credit and they accused me of lying and my kids fraudulently ordering them on my mom's TV. That would be difficult for them to do since they would have to tie my mom up to take the remote away from her. They also told me they could tell she had watched the fight which I found out from another customer service agent that is something that is impossible for them to do.
Dish is a scam. They swindle elderly people. Their customer service reps are rude. They supervisor I spoke to was a woman called Jay at h2k, she needs to be fired.
shareholders should get rid of ceo and maybe we could get back hbo & cinemax. rural customers do not have all the services to watch hbo.. have had dish for over 20 years bit now its time to say no more rip off. raise fees over and over but get nothing in return.
I can see why DISH NETWORK only has 1/2 a star out of 5 stars. Your customer service really sucks!
Me saying I truly regret having signed a contract for 2 years is an understatement, but i will be certain to not renew when the the time comes around to renew!
I really regret not reading these reviews of this thieving, idiotic, poorly run company, and will be sure to tell all of my friends, Facebook friends and family that Dish Network is the WORST company I've ever dealt with! These last 16 months should fly by very quickly!
Dish Network - try treating your paying customers with respect, and maybe you'll get to keep them long term.
Dish Network is a sorry excuse for a company and an even sorrier, piss poor excuse with customer service.
This company rips the elderly off what a shame these folks are the greediest people I have dealt with this company should be government controlled they guarantee one price and charge another customer service is awful rude and simply NASTY shame on you folks always remember God keeps perfect records SHAME ON YOU DISH NETWORK
That's exactly what they did to me and the installation person I believe stole my dog.
You must call me immediately Mr Clayton or someone who can resolve an issue with a 71 year old disabled Veteran who is being taken advantage of?
4612 Lawson Grove Rd
Timmonsville, SC 29161
(hidden) cellphone number anytime!!