You people are unbelievable first you put the dish on my neighbor's property. Then you never come bury the cables. Then after getting tired of it I had it cut off and then you want to charge me $350 early termination fee LOL you can keep it on my credit until Hell Freezes Over. I will never pay it
You are so right & we need to get together with a Class Action Civil Suit on this terrible, lying, stealing rude customer service crap it's why they don't even.rate a half star.
Worst customer service ever!!!! from Juilio (D2Y)
Shame on you,outsourcing your customer help to phillipines an india!? I didnot lnow that i was talking to another coutry , could not understand , talk fast , BS , no servive for over 24 hrs , i will camcell my dish net ,on first of month NO MORE,
Dont ever get Dish. I just signed up for a combo package on the first it got installed on the 4th. Little did I know i only got tv no internet. Called back talked to another person they were going to make it right needed to take another $1 off my card would call me back the following day at 10am, no phone call. I called back in got another lady she informs me there is no internet in my area through them. Funny 4 people at Dish tell me there is now a lady tells me there isn't? I get a thing in the mail that was mailed locally about the dish packages which is why i signed up to begin with to get away from a company where i am being over charged, (isn't that funny) to get the run around here only had tv for 3 days and nothing but problems trying to get what i ordered. think its time to just cancel everything. agreed to a two year contract I dont think so BBB here I come!!!
use this link its kind of weird but if you look on the left hand side it says Alternate Business Names
Dish Network Service
They're the worst!!!! terribleeee
no sorry its actually this one:
About 3 years ago I decided to get a bundle with DISH AND FRONTIER. About 2 or 3 months with their service I decided to cancel because it kept freezing and I worked too many hours so didn't really use the stuff. When I initially got their service I was told I can cancel any time and there was no cancelation fee from neither DISH nor FRONTIER. So 2 or 3 months down the line I called to cancel and they told me I had to pay $400.00 in order to cancel. They said I signed a CONTRACT which I don't recall ever signing one! I called 3 or 4 times to cancel and to get a copy of this "contract" they said they would send it to me via email and mail (my request). First time they say it would take 5/7 business days, NOTHING! I call again about 2 weeks later after not receiving the copy of this "contract" to only get that it actually takes 14/15 business days. OK so I wait again and again I don't receive anything! I called a third time and I'm told it takes 30 business days until I can receive a copy because they have it filed in a different department! (IM GUESSING THEY HAVE IT BURRIED UNDERGROUND). I called a fourth time and at this point it went into collections (I dint pay because I called to cancel 3 times prior!) So they kept charging me for 3 months and it ended up in collections! Now I'm fighting to get this out of my credit bureaus for almost 3 YEARS! I finally decided to take this rout because I contacted AFNI which is the collection agency to whom they've sold my info to and they sent my dispute to dish and they still didn't take it off!!! I need whatever it is you say in writing for my records!!! Thank you! Sincerely, a customer whom you'll never have again! Calixmarie Guzman
This service is THE WORST! I would NEVER recommend this to anyone. I have tried to get rid of this service for MONTHS and have returned the equipment and they are STILL charging me! DO NOT GET DISH!
I WON"T recommend dish network to anyone, EVER. I had a friend that was kind enough to let me use her card so that we could get dish network services for our cable provider, HUGE mistake. We terminated early because we went with a local cable company that offered internet as well as tv, upon cancelling my services you guys charged my friends card for early termination fees in the amount of $240 plus money for equipment fees and when i couldnt pay my bill on the due date you charged her card again for the amount of my bill $140. When i called to get my friends money refunded i was told that it would be refunded to her card in 7 business days and if it wasn't refunded ever. Then when i called back to find out why it wasn't refunded, they told me it had been denied, but to expect a refund in 23 days by mail, guess what, still havent recieved it. I don't expect the CEO of this company to give a shit about it's customers, I mean, your own customer service department or phone operators don't care why in the hell would you. I hope that you have people that literally switch to direct tv or a local company because why would people want a cable provider that doesnt care about anything but getting there money and nothing else. My friend had better get her money refunded to her, all $380 of it or the bitch named KARMA is going to come calling and she'll have her whole legal team with her. Get it taken care of.
you can file in small claims court and also call the better business bureau
I am currently going throu a similar problem with dish. I hand to cancel because I am now on medical disability. And I repeatly told them not to take it out of my account because it's not there and I would pay them as soon as I got a check. They agreed and then took the money out anyway and overdraw my account. So the overdraft fees are. Building up. They just keep saying everything will. Be refunded in 7-10 days. I have been calling daily and still not one dime has been refunded. People need to contact a lawyer and start a class action against them.
dish network has so many complaints against them for property damage on house.. they keep running yet they cannot hide.. even the Better Business Bureau wont except them.. now it is time to make note on social media.. and http://www.fivecentnickel.com/2006/09/01/solving-dish-network-customer-service-problems/
I just had the system installed and found out it did not include the channels I actually ordered. Now they want to charge me more for what was supposed to be included in said package. I should have read the reviews before dealing with these very deceptive people. My fault for not doing my due diligence; but there liability for deceptive trade practices, fraud, mail fraud, breach of contract, etc..
To much to say but will say very very unsatisfied with my services been a customer for years you all need to do better before your business rating drop completely get it together dish network or will lose your loyal customers
I have been with Dish network for at least 17 years. I have to say I kinda like your flex pack idea. Although I am not happy seeing CNN included in the package. CNN is one of the lowest if not the lowest cable news network out there. Why not put FOX News in the package of included channels? AT this time I will not be changing my programing to this flex package. Why not just put a price on each channel and let me make my own channel line up. They you can get rid of all the crappy channels you force us to pay for.
As for the NFL and sports channels I will continue to boycott them until they especially the NFL removes Political agendas. I want to get away from politics when I watch sports. not have it thrown in my face.
Long time Customer
Joe Clayton is no longer running the company and hasn't for the past 2 years. Charlie Ergen and Eric Carlson are the ones in charge now
I only wish I had read these reviews before I went with DISH. It is hard to believe a company would be rated this low and not try to do something about it. If you are contemplating going with DISH you should really reconsider because this company could care less about customer service. It is obviously being run by a control freak and no matter how minor your problem is, if it is not in their rule book, you can forget it. I have never rated a company this low before and probably will never do so again, because there is no other company as bad as DISH. If you send them an email outlining your problem they will send you an email asking you to explain your problem. Most likely this is a stall tactic hoping you will just go away. If you call their corporate office you will wait 15 or 20 minutes to talk to a person who will do absolutely nothing for you. BELIEVE THE REVIEWS! It is really that bad.
Why doesn't Dish come and get their dish from my house after I cancel services. Instead they refer me to 2 private companies that will likely charge me to get the dish off of my 3 story townhouse. In my opinion, this is unsatisfactory. Dish installed it, they should come get it when I cancel, simple and plain. I was fed a line of corporate bull when I asked why they would not come and get the dish. They said it was because other cable providers may use the same brackets to install their dish. I couldn't be more clear that I will never get be a customer of Dish or any other cable provider. Especially with the presence of companies like Netflic, Hulu, Sling TV and others in the market. There is simply no need for a traditional cable provider.
If anyone knows who I can speak to, to get Dish to come get their dish off my house; I would be very grateful for that information.
they told me they don't use the same dish satellite but just 1 time I've had one in my backyard for over 4 years
I do not understand how my pre paid MasterCard can be used to make the payments each month but couldn't be used for the dollar hold and then was asked to go borrow a credit card from my neighbor them I call corporate office and their automated system says I have several accounts I don't even have dish what is going on with this company
I have had numerous issues with dish network since I returned as a customer in September 2016. It has been nothing but ongoing lies and misinformation from the beginning, and now the company is charging me 599.00 for early termination. I want desperately for someone to contact me about the POOR customer service, I have received, that makes me want to shout from a rooftop....NEVER USE DISH NETWORK!
they did the same thing to me only it was a friend of mine's credit card and they charged her card for being behind on my bill, early termination fees and equipment charges and now they won't refund her the money that they stole from her.
Unfortunately due to hardships, I canceled my services and broke the contract. They have threatened to charge my card for the early termination fees. I am trying to be civil and they are not wanting to do anything but get their money. I have tried to set up monthly payments until I can pay in full I have tried to expunge the upcoming charge, ect. They went up to 300$ on my bill when we moved and I couldn't pay it, so we got behind, and I'm trying to be civil with them and work a payment out but no they want their money now and are being real ass holes about it. Hope the major CEOs of the company are sitting nice on their asses while torturing the people below them. Karma will return!