Information, reviews and public commentary for US companies

 

Domino's Pizza, Inc.

Rating
0.706931
Web
http://www.dominos.com
Address
30 Frank Lloyd Wright Dr.
Ann Arbor, MI
48106
Contact
J. Patrick Doyle
Role
President CEO and Director
Phone
(734) 930-3030
Employees
10,000
Twitter IDs
@dominos
General profile image

Angry customer - 2 h 18 m ago

0

Im done with this establishment in general. Its like they cant find good customer service to save their life. And the food is terrible. I see why litte ceasers is king of flint

General profile image

Eve - 2 d 10 h ago

0

Hello. I just wanted to write about a horrible experience I had with Domino's. My friend surprised me with a pizza delivery on Jan 15th 2019, great idea because I love pizza. But the surprise was on me, as the marinara sauce I'm allergic to. I contacted the shop that delivered the pizza, and they expressed no concern that I had a pizza they I could not eat. I was told repeatedly that they were not at fault and this is how the order was placed. Horrible customer service as Domino's do not care about their customers! Of course the maanger fave me his business pitch, but I was left with pizza to throw out, I mean how many pizzas or food is thrown out daily. No concern it was my lunch. Another pizza delivered at my exoense, how rude! I will never order from them (we) and I will make sure none of my friends orders here again.

General profile image

Anonymous - 3 d 1 m ago

I ordered a exlrg pizza on the 11 of January I was charge 66 bucks for cold pizza and shitty service ya the want a review they got it the store I order from ya people these guys r on crack or something arguing with a customer !!! Never again I'll stick to pizza hut

General profile image

Rene Ibarrientos - 5 d 1 m ago

1

Watch out guys. I have online domino account and I have 3 unauthorized orders online from two different states. I was shocked to receive emails of these three orders from MA and IN. And I live in Albuquerque, NM. And domino's let these orders go through knowing I am no way on those states. So check you domino online accounts.

General profile image

John Barnett - 3 d ago

2

Just happened to me. Trying to get them reversed. I've been in the 4th position in the Que now for 25 minutes.

General profile image

Alex - 5 d ago

First off it took 2 hours for my pizza to be delivered and it came cold.

when the pizza finally came they gave me the wrong sauce.

Then online i ordered double cheese and there was barley any cheese on my pizza.

General profile image

Lacey Tattersall - 5 d ago

0

My family and I have gone to dominoes on secor road in Toledo, Ohio almost every week for 8 months now. Today I ordered online, a process in which I have done every single time, and I ordered it as order now. The order goes through and it shows it as a future order-I did not choose future order-so obviously I was confused. I decided to call the location to see what happened. I was not rude at all to this woman-Ranita Calhoun- I asked why it was showing as a future order when I ordered it for now. She was so rude and had attitude in her voice and said "umm because we have other orders ahead of yours". Which, okay I understand that, but as someone who has worked in customer service for 12+ years the response and tone was completely uncalled for. She simply could have said "I apologize, we are very busy today so unfortunately it will not be delivered until that time". So I ask her to change it to pick up instead, and she said "okay we can void it and re run it then as carry out". So okay, cool it's done and over with. My boyfriend goes to get the pizza, and has his two boys run in to grab it and she won't let them because it's not paid for. So at this point I am furious, why would you tell me you are voiding it and then re running as a carryout? I called back up to her and she is just completely rude to me on the phone, completely ghetto attitude towards me when SHE is the one who said it would get re ran. So this trash hung up on me after I asked her name, I called her back and she answered again and again hung up on me after I asked her name and the managers name, called back again and she finally tells me her name and that she's the general manager! Definitely not a way a general manager acts. Then the final straw was when my boyfriend and the boys got back she didn't include my pop that was paid for. So I called back up there and she is a complete trash to me when she was the one in the wrong the entire time. I made sure to let her know she was a bitch, and how terrible her customer service was after we had been loyal customers and have spent hundreds of dollars. We will never step foot in a Dominos again, and you honestly as a company should be ashamed of letting ghetto trash as that work and represent your company. I will be continuously taking this up with you as corporate and with her district manager until trash as her is fired for her complete unprofessional approach to a customer.

General profile image

Anonymous - 5 d ago

0

My family and I have gone to dominoes on secor road in Toledo, Ohio almost every week for 8 months now. Today I ordered online, a process in which I have done every single time, and I ordered it as order now. The order goes through and it shows it as a future order-I did not choose future order-so obviously I was confused. I decided to call the location to see what happened. I was not rude at all to this woman-Ranita Calhoun- I asked why it was showing as a future order when I ordered it for now. She was so rude and had attitude in her voice and said "umm because we have other orders ahead of yours". Which, okay I understand that, but as someone who has worked in customer service for 12+ years the response and tone was completely uncalled for. She simply could have said "I apologize, we are very busy today so unfortunately it will not be delivered until that time". So I ask her to change it to pick up instead, and she said "okay we can void it and re run it then as carry out". So okay, cool it's done and over with. My boyfriend goes to get the pizza, and has his two boys run in to grab it and she won't let them because it's not paid for. So at this point I am furious, why would you tell me you are voiding it and then re running as a carryout? I called back up to her and she is just completely rude to me on the phone, completely ghetto attitude towards me when SHE is the one who said it would get re ran. So this trash hung up on me after I asked her name, I called her back and she answered again and again hung up on me after I asked her name and the managers name, called back again and she finally tells me her name and that she's the general manager! Definitely not a way a general manager acts. Then the final straw was when my boyfriend and the boys got back she didn't include my pop that was paid for. So I called back up there and she is a complete trash to me when she was the one in the wrong the entire time. I made sure to let her know she was a bitch, and how terrible her customer service was after we had been loyal customers and have spent hundreds of dollars. We will never step foot in a Dominos again, and you honestly as a company should be ashamed of letting ghetto trash as that work and represent your company.

General profile image

Raymond Fike - 5 d ago

0

Today January 13, 2019 I am watching the NFL playoffs and at 2:44 P.M. my wife and I were going to call our favorite pizza place Papa Johns in Orlanjdo Florida, but we seen your advertisement during the game that said " order a handmade pan pizza for $7.99 with up to 3 sides" so I immediately called (hidden) Dominoes pizza at 5389 Kirkman Rd Orlando, FL 32819 and ordered a handmade pizza. We really wanted to try you out and see how you compare. One of the things we liked about Papa Johns is there honesty on so many occasions so we wanted to try you to compare. They charged me just under $10.00 for the pizza and I mentioned your advertising for $7.99 and they ignored me. I bought the pizza anyway. Even though your pizza was good, I will never order from you again and will tell all my employees to do the same. I have a friend that works for a major news organization and I am thinking of giving them this story with documentation. I am a principal minded person. It is not about the money as it is about honesty and integrity. Sorry, and by the way, this is the first time I have ever complained to any food chain.

General profile image

Jahangir Khan - 6 d 9 h ago

0

Hello, my name is Jahangir Khan and on 1-8-19, I ordered delivery from dominos. When the first time the driver came he or she did not wait for me to answer the door and left. I never received my food so I called again and ordered again but they charged me twice for my food. I did not appreciate that because now my account when in over dues. Please refund my money back.

General profile image

Normal guy in Apartment - 6 d 18 h ago

0

May have you all beat. I ordered food and the delivery driver refused to deliver to my apartment because it looked "shady af" then asked us to drive and meet him somewhere... Delivery charge and tip and this guy wants me to drive somewhere because my apartment looks to ghetto? I called the manager who was unapologetic and offered me to order from another dominos and said maybe they might give me cinnamon twists for free... Nah bro... Never have felt more disrespect from an employee or chain of restaurant. Keep your pizza .. Ill never order from this garbage company again... As if theyd deliver

General profile image

James Varney - 6 d 18 h ago

1

I'm a person that even though I understand "progress"... I WILL NOT BE DICTATED TOO

General profile image

Dana - 6 d 20 h ago

0

Went to Domino's in Boiling Springs store numbers 3808 on highway 9 in south Carolina. Order some classic Buffalo hot wings and they give me plain a** chicken wings and made me buy the hot sauce said put it on yourself that they cannot put it on them I had to do it myself. I called a different store and I said it supposed to be on it. I think yall should reimburse my money or give me a free meal. The womans name was cheyanne that said they couldn't do it.

General profile image

upset - 8 d 31 m ago

0

order pizza and wings the driver hands me empty boxes after I paid $22.00 she didn't check the order before bringing the pizza and wings to my house I called the 2216 wima Rudolph blvd Clarksville tn Dominos pizza store back who ever the gentleman that answer the phone o told him what happened he didnit say that they was sorry for the item not being delivered .they didn't give me a refund or give me another item all he said was the wings is own its way but the driver had just left the house .the wings finally came at 5.50 pm I check the wings and there not the wings rhat I ordered and it was 6 wings in the box and they where very hot it was supposed to be the 12 wings and regular with large thin crust pizza and soda .I dnt understand this company .the mgr didn't call to check why the items wasn't in the food boxes that's wrong delivering empty boxes to us that was suppose to be our dinner for tonite ..bad business Dominos company 22 dollars spent on empty boxes ..im highly upset about this very upset with this company I need my refund back on food that wasn't right and gave us empty boxes instead of what we got. the mgr should have ask if I wanted another item for free fpr there wrong food mixup and brining us these empty boxes when I called was nice about the situation .all the guy said was ok .what kind of mgr does that to a customer,i will be calling corp office ,now we have to go eat some where else now because of them employees and mgr not doing there job right ...

General profile image

Anonymous - 8 d 18 h ago

Ok. In muskogee okla call to place deliver order was ask for address and phone number to motel hung up. And looked up the phone number was told to hung up And call from room phone travel in n doesn't have room phones. So now I couldn't make a order cause no room phone and i have ordered several time without using room phone.not right i am a pregent woman and hungry no ride no restraints open thanks

General profile image

Radiology - 10 d ago

I have been a proud spokesperson for Dominos which dates back to the 80s while serving Uncle Sam. No matter the competition i have always spoke up for your company. However this is starting to change. I work at a hospital in Palm Beach Gardens Fl and i am tired of getting the run around from your stores to have your product delivered. This is my third time having this issue. .I call a franchise they say we dont deliver to your location and they give me the number for a different store. Now they tell me that they dont deliver to my location as well. Both say they dont deliver to 3360 Burns Rd. I even tried to place an order before that was for 20 pies. We have had Dominos here before, however i am not sure whether the geography changes from shift to shift.Please help, i am one your last customers in my hospital.

General profile image

MG - 10 d 21 m ago

0

I ordered the coupon deal of the two large pizzas with two toppings and a side. Well one of those pizzas was supposed to be no garlic crust due to my friends allergy to garlic. She was rushed to the hospital due to the fact that she didn't notice the garlic on the crust. All they did to help was they gave us the right pizza after that happened. But a free pizza can not help someone's health.

General profile image

Huge Disappointment - 10 d 17 h ago

0

Domino's at 1935 E. Colorado, Pasadena, CA. Order 2 Philly Cheese Steak sandwichs from this facility. Called to complain about jalapeno peppers on both instead of green bell pepper. Person on phone said it was mix-up being they are next to each other. There are those senitive to hot peppers! Not even an apology

General profile image

Timothy Mayberry - 11 d ago

0

I ordered two large pizzas for delivery they screwed up and had it for pickup that took an hour than they remade the pizzas for delivery that was another hour then they call and say they don't deliver in my area now I placed another order and let's see how long this takes. Your company needs to train people correctly or get rid of them I wouldn't hire any of them in my company!!!!!!

General profile image

Angry in PA - 11 d 22 h ago

1

My fiance and I worked at dominos in st Marys Pennsylvania and our manager called my fiance a stupid b!tch and I was "fired" for defending my fiance by the franchise owner

My fiance quit along with 3 other people due to the managers actions. We will never go back to dominos and we will tell everyone about what happened there and how we were treated.

Flagged for review. 
General profile image

Tara Taylor - 11 d 16 s ago

2

I am a dominos delivery driver. And because of how one of your franchisee' owners have been treating his employees, he has lost a loyal employee. When you stand there and basically insult your employee right in front of them that's disrespect and he has more than lost all mine. I wanted someone to know besides my coworkers and my friends about the way he is treating his employee's. It's not right. In my own opinion if you can't treat a human being the right way, then you shouldn't be owning a restaurant.

I would like this to be dealt with. So if there are any more questions, please respond to this and I will respond back

General profile image

Khan - 11 d 4 h ago

0

I am a pizza delivery driver for one of dominos shop in my area I got robbed on gun point while delivering the dominos pizza. The robers are 6-7 people, they took all money I have and my cell phone and GPS from my car.

I was using my property while delivering dominos pizza my cell phone and GPS while I got robbed that night I was on the clock. I ask my supervisor to reimburse the cell phone and GPS money.

They refuses

Is anyone knows how can I get this back.

I had a police report for the accident.

The owner and supervisors are cooperating what should I do

General profile image

Leslie - 13 d ago

0

I ordered my pizza at 6:56PM on 01/05/2019 through the mobile app. The dominoes pizza tracker app said it was finished at 7:12PM. I called the store at 7:45PM and was informed that I entered my phone number wrong. Why didn't they try to contact me through my email address provided? I was told it would be made fresh, all I wanted was my pizza to be delivered in a timely matter. I called an hour later at 8:45PM and told the same thing as before. Why is it taking over two hours to have my food delivered? This is the first time I've ordered from this location and this is a very bad first impression. Training needs to be provided better in management seems they only care about making the store look good to corporate through the tracker instead of actually delivering the pizzas.

General profile image

Marie - 14 d 19 s ago

0

Being cussed out by a manager at dominos in Indiana I'm beside myself. Rudeness and cussing people. They nvr bring the right order we order parmesan bites and it's just dough. They won't correct the order. This dominos is on Illinois road in ft. Wayne Indiana.. one of these days they'll face a lawsuit I can almost bet because they're mouths.

General profile image

Angry in NJ - 14 d ago

0

The Dominos in Rochelle Park , NJ is a nightmare when it comes to deliveries. Wait time can be two hours, orders not delivered at all, missing parts to an order or wrong order. Then it takes another hour to deliver the correct items. Their excuse is new employees and making a lot of mistakes. So almost three hours later and no replacement for wrong order. Sad part is , this complaint won't matter because no one cares about customer service or pride in their jobs, regardless of type of job.

Other Reviews & Comments

Autozone
Anonymous I bought a durmast flex blades for my car a month ago. the  ... 

Fox News Network, LLC
Stella Re anonymous. I used to work for Federal Government and wen ... 

Outback Steakhouse
Barbara Very true

Starbucks
Anne Alvarado Hot tea leaking on me at Starbucks, management never help m ... 

American Home Shield
C Kennedy I have had AHS for my new home since April 2018. I have lit ... 

The Home Depot, Inc.
Cathy Talmadge I purchased one (1) refrigerator in line in Nov 2018. I rec ... 

J. C. Penney Corporation, Inc.
Danielle I opened an account in August of 2018. I never received a c ... 

AT&T
C. Lee We have paid for my mother's cell phone for years. She pass ... 

Cable One Inc
Aidan Brean I scheduled an installation on the 18th of January and inst ... 

Old Navy
Terri Horrible. I placed two orders after changing my address and ... 

Lowe's
NUMBER IS INVALID NUMBER IS INVALID.

Priceline
Anonymous THE WORST!!!!!!! COMPANY I HAVE EVER DELT WITH. I MADE A RE ... 

Chick-fil-A, Inc.
Anonymous I would like to know why you are a Christian corporation an ... 

Sonic Corp.
Done with Sonic This seems like the norm for this company

Shell Oil Company
Jason Roberts I am from phnx AZ an for 2nd time this month I have had mon ... 

Cold Stone Creamery Inc
Charisse Ordered a cake for my sons baptism from the Horizon Ridge l ... 

Costco
Michelle Gallion I placed an order on 12/14/18 for pots and pans via the web ... 

AppleBee's
Anywhere but Applebees Was charged over $10 for a shot of Grand Marnier in Frisco  ... 

Office Depot
Becky Humphrey I'm dealing with something similar i ordered hp ink online  ... 

Netflix
Don you mean Indians or native americans?

Safeway, Inc.
Anonymous The pharmacy staff at the Tucson Safeway located at Campbel ... 

Amazon
Butch You are so correct in this message I to have had to talk to ... 

Paypal
George Chacona Be advised, that 10.00 interest charge just cost you a long ... 

Chrysler Group LLC
Joe W. My email address is (hidden) if you have any suggestions.

Geico Corporation
Bob Blanchard Terrible service. After 3 months still attempting to recove ... 

Kohls
Dahl.castlepines@gmail.com Kohls has ruined my 30 year credit score from 820 and today ... 

Cablevision Systems Corporation
Gee I scheduled an appointment with Optimum and they cancelled  ... 

Orbitz
Not Happy I just lost it BIG TIME!

Sprint Nextel Corporation
Judy Stout I agree with all comments... lets get the ball rollin!!

The TJX Companies, Inc.
UNhappy I was a former employee @the Santa Maria, CA location. I wa ... 

Ashley Furniture
Deena Ridge WOW!!!! WORST EXPERIENCE EVER!!!!!!! Seriously!!!!!! I have ... 

Burger King Worldwide Inc
Griffis Apparently at the one on Jimmy deloach they can't tell time ... 

Dillard's Inc
soberliving@comcast.net I am asking for your assistance with a non-profit program p ... 

Food Network
Annabelle Giada is a joke so tired of her tits sick of u carrying her ... 

Cricket Communications, Inc.
Adam My wife had Cricket for about 3 months then she switched ov ... 

Jack in the Box Inc.
Westerner I LOVE those commercials!! Makes me laugh every time.

National Bank of Arizona
Mark Pratt Guthrie I wanted to share an exceptional experience I had with the  ... 

Forever 21
ByeBye4ev21 Trying to return a robe that came without the belt. Day 4 a ... 

Best Buy
Best Buy doesnt support Gov workers cant see the email....

Staples
Sandy Why am I constantly getting emails thanking me for my purch ... 

McDonald's Corporation
kushka53 Given the disaster we are making in the oceans, withdraw pl ... 

Belk Incorporated
Judy Samberg The employees are treated horrible. They are paid very litt ... 

Procter & Gamble Co
Robert Thank you P&G. I've been wanting to try the Dollar Shav ... 

Verizon Communications, Inc
Anonymous I live on Hilton Head Island. I visited the Verizon store i ... 

Ticketmaster
Alan Jones I need to vent to the NFL Ticket Exchange, Ticketmaster and ... 

Sears Holdings Corporation
M Yes he's absolutely running a huge multi billion dollar SCA ... 

Dollar General
Holly Nautica at DG on Wards Road in Rustburg, VA is the worst em ... 

Atlas Copco Rental Svc Corp
Cathy baird Never in my life (70years young) did I ever deal with such  ... 

Lg Electronics USA
M Hemgen How do I join the class action suit as I live in Maryland w ...