Information, reviews and public commentary for US companies

 

Domino's Pizza, Inc.

Rating
0.74556
Web
http://www.dominos.com
Address
30 Frank Lloyd Wright Dr.
Ann Arbor, MI
48106
Contact
J. Patrick Doyle
Role
President CEO and Director
Phone
(734) 930-3030
Employees
10,000
Twitter IDs
@dominos
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johnnie - 2 h ago

1

Your insurance is another way to screw customers, why should we pay extra for your mistakes? Use to be a company would make it right. This was totally stupid of you. Your board of directors need to be the unemployed list.

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Freddy Whiton - 2 h 12 m ago

5

Hello. My name is Freddy Whiton. Would you switch from Coke products to Pepsi products, please? Thanks.

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Tony - 3 h 16 m ago

0

Just wanted to say that there is no cheese for extra cheese on the pizza and half of the crust was missing i used to have a better experience than this

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Sandy Dando - 9 h ago

0

Hi my name is Sandy and never thought that I would have be writing this to complain about the ordeal that my son has been put thru and is not very happy right now. He has been thru so many challenges in his life since 2003. One he was in a very severe car accident when he was 18 now 34. I am his mother and writing you because he is unable to. He endored blindness traumatic brain injury and a stroke from it and had to be cared for 24 hes a day at home. He has a personal care attendant that comes over so I can have a few nights a week for myself. We have 2 Dominos pizza' companys in our area about 6 miles away.we use to order from the one on south Jefferson st new castle pa for years till they said it was to far to deliver so we started ordering from the one on 162 Portersville rd Ellwood city. Now his attendant gets dropped off because he has no car and I leave him money to pay the driver. Also I leave a 5 dollar tip for the driver even though they charge a delivery fee. He calls every Thursday to order and this time they told him that they dont deliver here because we live to far so I hadn't left yet thankfully because I had to figure out what to make him real quick before I left which made me late to where I had to be.they did say that they would meet him up the street like 4 blocks away knowing that he couldn't drive and had no way to get there being he was in a wheelchair. My son gets pizza gift cards for birthdays and holidays because that's what he wants from everyone. Now he is very upset because he loves your pizza and always looked forward to having it every week. And the assistant manager I talked to obviously has no compassion for there customers noing what I told her why he only orders delivery. I feel that this is no way to run a business because my son is a very caring person and doesn't deserve this kind of treatment and they should have understood the situation and done something about it. He is starting to feel like people dont care anymore and I dont want him to have to go threw this. He is so disappointed and has been since this happened and I would hope that you feel the same. We usually dont complain about things but I couldn't let this go un said!!!

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Ken - 9 h 24 m ago

0

Went to Domino's at 149-05 Northern Blvd, Queens, NYC on 9-11-19. Wanted to buy 2 large 2 topping pizzas. Was told they were $10.99 each. Worker who claimed to be manager but clearly was not told me that was only if I ordered online. Just got done watching a Dominos commercial on tv. No mention of that at all! Fortunately another customer in the store helped me by using his smartphone to order so I got the $7.99 each price. Got my order, only to see that the pie was the EXACT same size as their medium pie, which I had ordered before. I should have fgotten a clue from the fact that the store had piles of empty boxes stacked up, ready for orders but they were all the same size. I have ordered large size pizzas from other stores many many times. You are selling medium pies and calling them large and charging an extra two dollars for them. Tell me how that is not fraud?

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Karina G - 11 h 22 m ago

0

Hello, To whom it may concern I would like to file a complaint against the store listed below: 115 E St Georges Ave, Roselle, NJ 07203 I placed an order on 09/20/2019 Not only did my order come incorrectly, but the manager was dismissive, rude, and unable to tell me when the order could be redelivered. Long story short, I had to wait 2 hours to rcv the correct order. What is the point of this? I had guests over my home. If you check the reviews on google, you will see similar complaints If a store messes up an order, you do not make the customer wait 2 hours for the correct order. Also, if the customer calls the store to find out what is going on for the MANAGER to be unable to assist or provide an answer as to when the corrected order will be re delivered how is that customer service? How does anyone with zero customer service skills run a location? I will NEVER order from this location again I would like a full refund for this order and for the problem at hand Karina G

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Karen Harrity - 12 h 28 m ago

4

Coming from NJ and moving to Sussex County Delaware it was difficult to find a Jersey pie (pizza). Near the beaches there are 2 places that got that bill Until - the introduction of your Brooklyn style. Love it and so does my granddaughter. Milton, De location professional and friendly. Great team there.

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Rob - 21 d ago

1

You guys have taken a HUGE backslide since the mid 1980's. Since then, your pizzas are at the BOTTOM. In the past two years, I was gifted two pizzas and received two 20 dollar gift cards. Out of those four pies, more than half of them ended up in the trash. Regarding those two gift cards.....not too complex. Just hand tossed, pepperoni, green peppers and DOUBLE onions. Well, BOTH times, know what I got? Pepperoni and green peppers and onions I could count on my ten fingers. And, THAT'S DOUBLE onions????? PITIFUL. If anyone ever again offers me a Domino's treat, or I ever get another gift card, it's just going to be a simple cheese one. I wouldn't imagine they could wreck something like that. Your product has gone straight to shit as the years have gone by. What bothers me the worst, is the waste of the food. When it's so bad, the last three times I have tried to eat Domino's and each time, more than half of it ends up in the trash, maybe YOU need to look at something. You think? You guys are like ALL corporate companies. You just CANNOT leave alone something that works. I am a manufacturing engineer and have seen it and lived it. IF you have something that works, isn't broken, WHY in the FUCK try to fix it? Papa John's has you beaten. Even, Little Caesar's. The thing that honked me off the WORST, was being charged for DOUBLE onions I could count on ten fingers, NOT once but, TWICE!!!!! Double onions should be a CARPET of them. They charged me for it, TWICE, on two gift cards, and it wasn't there. Well, that's my story. If it's any consolidation, my oldest sister super likes your thing crust. Just thought I'd let you know I am EXTREMELY PASSED OFF paying for double onions when there were about TEN on it. I burned the entire 20 gift card and gave the kid three bucks tip. As with the last two Domino's pizza deliveries, over half of them went in the trash. WAKE UP!!!!! You used to be the best. You have slid and badly.

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Brandon S, Manager: 3 years. - 1 d ago

5

Fun Fact:

Dominos Pizza Copyright, is the biggest pizza chain, Internationally. And we achieved it by doing a 360 on all of our ingredients, toppings, and how we operate. Not all Domino's meet the standard that has been set, and not all Dominos' are created equal.

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Kris - 20 d 3 h ago

2

We love the quality of the food that we get from our Domino's store in Findlay Ohio. Unfortunately, the customer service is lacking. The last 3 times we have order online and picked up through the drive through, we have had to wait 5-10 minutes before someone even came to the window to ask about our pickup order. Not to mention, that every time we pick up through the drive through, they cannot seem to find my order. EVERY TIME! They ask the order name 3 times and still can't seem to find my order. AND....I never get the extra sauce That I PAY extra for! Starting to think the I shouldn't order from Domino's anymore

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Brandon S, Manager: 3 years. - 1 d ago

5

Just a reminder, all Stores have caller ID. You don't pay for extra, or even double sauce.

But sometimes, the amount of product that you want exceeds the Dominos National Food standards. Basically, all toppings, sauces, and cheese is supposed to be a specific amount. If you are not happy with extra sauce, get double sauce. And, if all else fails, just go somewhere else.

Example: We have a lady that calls every week for a thin crust medium, double sauce. Normal souce is about 5 or so ounces, so double is 10 oz. I put 15 oz of sauce on her pizza and it was still "too dry" If we can't please you, GO SOMEWHERE ELSE.

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Robert Andrews. - 12 d 4 h ago

I live in joplin missouri Saturday at 5.pm I ordered a supreme large pizza from your rangeline store i revived no call back ...it took 1hour and 35 minutes to reach my door sorry but I turned it down and im nolonger a fan of .Dominos pizza due to lack of. Time. Delivered

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Brandon S, Manager: 3 years. - 1 d ago

5

You are not the only customer that is ordering, especially on a Saturday evening. They could have been down a few drivers.

There is a point where the people make food faster than the over can cook it. There have been so many times that I have to tell customers that their order will take 1 hour to and hour and half. Even when we have ALL staff working.

I would reccommend that you place a timed order for next time, by doing so you guarentee your delivery time.

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Brian K - 12 d ago

0

I ordered a pizza online Thursaday or Friday night @ Dominos on Beach & Slater in Huntington Beach. When I entered I was overly greeted by all the employees (fake customer service). When they told me the full value price of $1985 i said no you advertise all online orders 50% off. They said it wasn't ordered properly & I said I went on the site to order (cause there is no online support like you get when you call in. I told them if the pizza is not 50% off I'm not buying it (false advertisment) they said it's 19.85 for the pizza I then said if your not going to give it to me for 50& I'm not taking it. They said that there was nothing they can do. Well thank you Dominos for losing a customer & eating my pizza instead. A major chain should have a trained manager on hand to solve the problem instead of not getting the customer what is advertised... Bad Bizznes Dominos, going to Pizza Hut from now on.

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Brandon S, Manager: 3 years. - 1 d 36 m ago

5

All employees working in the store must greet the customer, and make eye contact: it helps deter robbers. The 50 percent ended about 2 months ago.

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Some Guy - 5 d 4 h ago

0

Are you people nuts? You expect me to pay $12 for a medium two ingredient pizza? That would have been less than $7 before "Dom" took over ordering. You lost a good customer.

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Brandon S, Manager: 3 years. - 1 d ago

5

How you treat the CSR determines whether or not you will be getting a coupon. And don' t be afraid to ask questions about deals. You could have gotten 2 medium pizzas, 2 topping each, both for 11.98.

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Matt Morton - 4 d 40 s ago

0

The local branch is great but when I'm quoted 30 mins and it's over 45 and they haven't left yet... the food is probably cold. The branch has only 1 driver available...how do you expect them to provide quality service without having proper staffing. I just asked for. My money back. HORRIBLE ON THE CORPORATE BEHALF!

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Brandon S, Manager: 3 years - 1 d ago

5

Salutations,

If you are ever unhappy with your order in any way, shape, or form: every store must remake it. And they will.

Just a heads up, the driver may have had to take a double or triple delivery. Please have some sympathy.

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Horrible - 2 d 9 h ago

0

Having never eaten Dominos , I thought I would give them a try. What a mistake! I ordered pizza and wings. The hand tosse pizza was NOT hand tossed, the wings were no bigger than 1 1/2 inch big!! I sware! I've never seen anything like this before. And will never use them again!

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Brandon S, Manager: 3 years - 1 d ago

5

All dough that is not the pan, thin crust, and gluten free must be handtossed. It is like this is franchisee and corporate stores alike. The stores do not control the sizes of the wings, we just prepare whatever wings get sent to us.

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Anonymous - 1 d ago

I ordered a medium pizza and a large pizza and was charged 31.00.i called them back and asked why is a medium pizza the same price as a large anyway I cancelled my order! The employees are rude !

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Brandon S. Manger: 3 years. - 1 d ago

5

If you were nice to them:

Delivery:

-Medium 3 toppings: 7.99

-Large 3 toppings: 9.99

Carryout:

-Medium 3 toppings: 7.99

-Large 3 toppings: 7.99

Both prices exclude premium toppings including chicken, alfredo sauce, parm asiago, etc.

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Lisa job - 8 d 4 h ago

0

I suggest someone get ahold of me ASAP! I was charged 2 different charges! One was legit the other was t! I need a call back before I file. Police report for one of your employees committing fraud!!! (hidden)

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Brandon S, Manger: 3 years. - 1 d 22 h ago

5

The system that we use every once and a while will place a 'hold' on a person's card to ensure that it has money, and is legitimate. If the system does not give you a refund in 3-5 business days call the store back and explain the situation.

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