Holly in Morgan city will not talk to me will not answer the phone and I been waiting for food for over 40 minutes after it left the store
Do not go to south el monte dominos they are not following covid 19 rules they were walking around eating pizza in the prep area with no face mask
Why has Dominoes not come out with a Keto Friendly Crust it could open a whole new markewt of people for you to market too. People will pay a few dollars extra for healthier crust
So very sorry for the spam of the post. Submit wasn't doing anything. Then BAM. All at once. Complaint was my intention. Not spam. At least not yet.
I've not only been a customer for 30 years but I've been a driver, worked in a store and managed. Today blew my mind how the local store handled my order. I read through the complaints here. All kind of normal for complaints.
I got home from work. Ordered my pizzas. Just over an hour and a half later. I called the store. On hold for fifteen minutes. I'm patient. Just asked about my order because it's going on two hours. I know things happen. I was told the driver is almost back. He has one stop before mine. Should be no more than thirty minutes. No problem. I'll wait.
Now at the three hour mark and another ten minutes on hold. I ask about my order. I was told they tried calling me and I didn't answer and they canceled my order. Since I was sitting in my carport the last hour. With my phone in my hand (no calls). I told them it was not possible. Don't lie to me. No one called my number.
They made no offer to make my food and get it to me. So I asked for the manager. I was told. He was busy and couldn't talk to me. I explained, tell him you have a very irate customer on the phone and he needs to take it. Btw. I asked for a manager four or five times and was told no.
So I explained everything to the manager. He told me the same thing. They canceled it and aren't taking anymore orders for the night. I asked him. Why he made no effort to make it right. That's kind of their motto. He told me there was nothing he could do. Even though I was told he was busy making pizzas. I asked him if he was going to try or do anything to make it right. Guess what. He made no effort to do so. I wasn't asking for anything free. I'd payed if he said he would get my ordered delivered. Nothing nada ziltch from him.
I did explain that I'd be contacting corporate for his failure of customer service. Asked if he was sure he didn't want to try to make it right. Nothing. So here we begin. First step here. Next. FB, Yelp, google and any other source I can leave a review. Maybe even my fb page with 30,000 followers. See if they can pass it on. Even the local city page with 1,000s of locals in. Letting them know. Then on to emails, phone calls and letters. I figured that a simple apology and honesty from the manager was adequate. Now they may only lose one customer. Maybe 100. Not to mention the cost corporate will spend dealing with me and every avenue I can use to contact them.
Imagine if I get no response from corporate like many corporations do. More reviews. More social media.
Worst case they lose a dozen customers. $20 an order. 5 orders a year. A simple apology instead ends up costing a company thousands. It will add up. I'm sure of that.
The last complaint I made to a corporate office was 1993. I'm not one to complain. Especially with a business I used to work for. I'm glad this is posted for others to see. That's all for now. It's late. I'll continue with more in the morning.
Had a horrible experience at Hutchinson Kansas Dominos on Main St. Sunday ordered pizza. Employee on phone acted like I was bothering him when ordering. Complained about "corporate" not letting them use advertised coupons. Unhelpful. At pickup I complained to employee for poor customer service. Was beligerent! Asked for manager. She too was defensive and became beligerent as well. No apology at all. Never in all my year's have I been treated so poorly. Both should be fired. No mote Dominos. EVER!
Why is it sometimes I can get good pizza then other times I get the pizza it's not right or has a taste of old pizza an this time I got the pizza an it's not right alot of the topping was burned an the crust was 1/2 done an what do they get paid for just to stand around
I've been a loyal customer of Domino's. The last four orders were delivered to the wrong address,and had to be re'made. the third order was to be remade and the driver refused to take it back, after I had seen him take my food to 3 other houses. the fourth time, the driver, Sierra, argued that she had placed it on my porch as requested. she didn't. after over an hour, I got the replacement pizza. this is horrible customer service.
I purchased a coupon book from Lehigh Christian Academy. I went to Dominos on
142 W Germantown Pike,East Norriton Pa (hidden)
The Employee said next time he will not honor the coupon, he told me that it is a fake coupon. I was so embarrassed. My Email is (hidden). I also notified the school about this embarrassing situation.
a week ago I order a spinach and feta pizza and came home to find that the thin crust was badly burnt and was inedible. I called the manager and complained and he kindly offered not to charge me for the next order. Yesterday I ordered the same pizza and it was under cooked and overloaded and looked disgraceful. When I called they took about 5 minutes to answer and the manager answered knowing it was me calling which is rude. I spoke with him and asked if he would eat a pizza of this nature and he said that that he undercooked the pizza to meet my request. Nobody eats an undercooked pizza and whilst I was on the phone with my complaint he hung up on me.I have used this branch for a many a times and which is most convenient to me. The manager on duty was Tyler Smithcold
I ordered a no contact pizza on line , when I arrived I typed in HERE !! As instructed and turned on my flashers!! Waited 15 minutes, no pizza!! So I called the store & they let me know-they don't do no contact until after 4 pm & when I went in and asked why they didn't call & let me no-the staff go very defensive & said it says it on the door!! Sorry-but was my first time & you are advertising & doesn't state after 4 pm only-he was rude & said contact corporate!! I had to drive 15 miles both ways!! So thank you for my COLD PIZZA!! Plse get you advertising & online corrected-to only after 4 on& teach your staff to take responsibility!!!! Thank you
This was at your Dominoes university Ave Oxford Ms
I placed an order online to 2446 Old Springville Rd, Birmingham, AL 35215 at 9:22pm and was advised that the order would be delivered within 25-30minutes on the confirmation page. At 10:15pm, I attempted to contact the store but the line was busy. I tried up until 11:00 and received no answer. When I selected Track my Order, it showed that my order was cancelled but I was not contacted by the store. It would have been nice if someone would have contacted me because I could have gone elsewhere to get me and my kids something to eat before everything closed in my area. This has been the worst experience. I have been a loyal customer since I have lived near this location for the last 10 years. I may need to reconsider ordering again.
Today, I decided to treat myself to pizza after a good long walk. For the first time, I ordered a gluten free pizza, light on the sauce with mushrooms and roasted red peppers.and light cheese.
It was perfect.
I will go out of my way to have the Webster, NY Domino's make me another perfect pizza again soon!
Your employees on Buffalo Road suck I ordered a salad they gave me a sub and then don't want to switch it because he took my order wrong how is that my fault I ordered a salad and they gave me a sub now I got a sub sitting here that I don't want so I just wasted money smh
I called the store twice in chipley,fl and corp once and no one wants to talk with me.
I don't blame them! I wouldn't talk with you either.
Don't get domino's in Miami they have bugss
BUGS? AAAAAAAHHHHHHHH OMG, NOT BUGS? AAAAAAAAHHHHHHHHHHNNH. WHAT KIND OF BUGS? AAAAAHHHHHHHHHNH. I ATE BUGS??????? AAAAAAHHHHHHHHH.
Didn't even get to place an order. I asked to order the 19.99 special and the girl in the phone said, " it's not on my screen ". I told her what the 19.99 special was, it was not an online only order, and she said she didn't have it on her screen. All she had was a 17.99 special.
Then I wanted to place the order online and there was a charge on top of the 19.99 plus the regular sales tax.
This was a carryout order.
I spent my money somewhere else.
The two newest specialty pizzas need a lot of work on flavor. Neither of them taste anything like their name.
The Cheeseburger pizza was quite the disappointment. If you are going to call it a burger, put meat on it not just a few pieces. I realize the ingredients are expensive, but as a cheeseburger it need meat (seasoned ground beef would be great as long as it has flavor. Currently it is flavorless. It needs tomato, pickle (yes pickle), a secret sauce and salt and pepper. Unless changes are made I will never order it again.
The taco pizza has ZERO flavor. It is all cheese and no taco anything. You need taco seasoned ground beef not lumps of beef. It needs whole black beans. It needs pico not just tomatoes and fresh lettuce after it comes out of the oven. Jalepeno should be optional. Do it right or don't do it. Please!
Hey dominos, you do great pizza. Why try to do a burger? Your a pizza place. Not a burger place.
GIVE IT UP AND STICK WITH WHAT U KNOW
Ordered my pizza from the Hialeah, Fl location for an 1:45 hours later delivery. Delivery was 1/2 hour late and both pizza and wings were cold. NEVER AGAIN!!!!
liz the manager in the store on main Street findlay Ohio is very unprofessional. They forgot half my order and when I called to complain I got hung up on 4 times. She kept blaming the new guy it was only his second day. He should've never been alone yet. Ive been a manager and I know you don't hang up on a customer. Liz should be fired shes unprofessional and doesn't like her job.
I am a entrapunuor and I have a phenomenal and brilliant idea that is going to increase sales by billions of dollars I need to speak to the executive.
Same, everything is literally tasting the same and I'm craving something I made at one of my many Domino's job in AL. #ThisSucks