Information, reviews and public commentary for US companies

 

Domino's Pizza, Inc.

Rating
0.641026
Web
http://www.dominos.com
Address
30 Frank Lloyd Wright Dr.
Ann Arbor, MI
48106
Contact
J. Patrick Doyle
Role
President CEO and Director
Phone
(734) 930-3030
Employees
10,000
Twitter IDs
@dominos
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This store was 17650 Chatsworth St, Granada Hills, CA 91344 - 5 h ago

0

Let me share the horrible experience I had due to the employee Shaun that worked this Friday evening. I had my son call to order food and he was hung up on by another employee (I believe he said his name was T but he was just following the instructions that Shaun was giving him. That's when I asked to speak with Shaun who said they don't delivered to my apartment. I often order from this dominos. I live in an apartment attached to the business I work for and I was being told they won't deliver here. Shaun continuously kept asking me if I lived in my business and I informed him there was an apartment attached to the business and I would be the one waiting outside for him to deliver our order. He again said no. At this time I was very frustrated and he wasn't making my experience easy. All I wanted was to order a darn pizza and what I got was a very rude employee who wasn't doing his job. He asked for my business phone #, he asked for my personal phone# and even verified my sons phone # which I was calling from. Is this a necessary process that Domino's employees require to ask? This is absurd!!!!! At the end of our conversation I informed Shaun I would write this review and he screamed at me "Do whatever you want!! Do whatever you want". I also informed Shaun I would call his manager tomorrow morning and let him know in regards of the way I was treated. He seemed unbothered. I will never buy any pizzas from this location anymore. The customer service here is awful! I will make sure to call his manager and send an email to corporate office about my horrible experience so no one else can get this type of customer service by this individual.

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An upset customer - 5 h ago

0

Let me share the horrible experience I had due to the employee Shaun that worked this Friday evening. I had my son call to order food and he was hung up on by another employee who said they don't delivered to my apartment. I often order from this dominos pizza location as a pick up however, since it's after their pickup hours they could only deliver and yet they were denying to deliver?! I live in an apartment attached to the business I work for and I was being told they were refusing to deliver here. Shaun continuously kept asking me if I lived in my business and I informed him there was an apartment attached to the business and I would be the one waiting outside for him to deliver our order. He again said no. At this time I was very frustrated and he wasn't making my experience easy. All I wanted was to order a darn pizza and what I got was a very rude employee who wasn't doing his job. He asked for my business phone #, he asked for my personal phone# and even verified my sons phone # which I was calling from. Is this a necessary process that Domino's employees require to ask? This is absurd!!!!! At the end of our conversation I informed Shaun I would write this review and he screamed at me "Do whatever you want!! Do whatever you want". I also informed Shaun I would call his manager tomorrow morning and let him know in regards of the way I was treated. He seemed unbothered. I will never buy any pizzas from this location anymore. The customer service here is awful! I will make sure to call his manager and send an email to corporate office about my horrible experience so no one else can get this type of customer service by this individual.

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An upset customer - 5 h ago

0

So let me share the horrible experience I had due to the employee Shaun that worked this Friday evening. I had my son call to order food and he was hung up on by another employee who said they don't delivered to my apartment. I often order from this dominos pizza location as a pick up however, since it's after their pickup hours they could only deliver and yet they were denying to deliver?! I live in an apartment attached to the business I work for and I was being told they were refusing to deliver here. Shaun continuously kept asking me if I lived in my business and I informed him there was an apartment attached to the business and I would be the one waiting outside for him to deliver our order. He again said no. At this time I was very frustrated and he wasn't making my experience easy. All I wanted was to order a darn pizza and what I got was a very rude employee who wasn't doing his job. He asked for my business phone #, he asked for my personal phone# and even verified my sons phone # which I was calling from. Is this a necessary process that Domino's employees require to ask? This is absurd!!!!! At the end of our conversation I informed Shaun I would write this review and he screamed at me "Do whatever you want!! Do whatever you want". I also informed Shaun I would call his manager tomorrow morning and let him know in regards of the way I was treated. He seemed unbothered. I will never buy any pizzas from this location anymore. The customer service here is awful! I will make sure to call his manager and send an email to corporate office about my horrible experience so no one else can get this type of customer service by this individual.

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Anonymous - 9 h 9 m ago

0

Vestal are sucks

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Ksfielding - 11 h 38 m ago

5

Needed 20 pizzas for school today in Maumelle AR. General manager, Matthew Lee, treated us like we were his most valued customers. He deserves some recognition and appreciation. We will order from here again!

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Anonymous - 15 h 9 m ago

IT'S VERY SAD THAT I COME A LONG WAY JUST TO GET YOUR GREAT PIZZA'S AND THE STAFF ON 10437 6MILE OFF WYOMING IS VERY DISRESPECTFUL KEPT HANGING UP ON ME ... AND THEN WHEN I GET HERE NO ONE'S IN THE LOBBY OR PARKING AREA I WOULD LIKE TO GET ACKNOWLEDGE ABOUT MY BAD EXPERIENCE ... PLEASE AND THANK YOU..

MARCIA SCOTT

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Anonymous - 16 h ago

0

Its bad enough them drivers get robbed or beaten bad.It wasnt enough making them put that god awful sign on there vehicles letting everyone know who they are.Now yins put them in more danger by letting customers know where drivers are and when there arrive.How foolish are you

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Dominoes Store in Chatsworth, CA on De Soto - 16 h 27 m ago

0

Our school serves children with autism and other disabilities. In honor of Autism Awareness month we planned a community event for today. We contacted Dominoes in Chatsworth (a while back), on Desoto to order gluten free pizzas for our kids. We were given a deal for pizzas in which we pre ordered, paid for and received a receipt! TODAY (the day of the event) they called to tell us that they made a mistake and could not honor the price. The pizza was what we were serving, we budgeted the money and NOW a few hours before the event they contact us retracting the price after it was paid and receipt printed out. ARE YOU KIDDING ME? AGAIN, this was for an AUTISM AWARENESS EVENT!!!

Absolutely no remorse, no accountability and obviously lacking in customer service! I cannot believe that Dominoes Inc. would allow this to "BAIT and SWITCH" to happen.

MR. J PATRICK DOYLE,

Do you hold your franchises accountable for poor practices such as this? It is a reflection of your company's INTEGRITY.

This is unacceptable, and I will tell anyone who will lend me their ear about how we were treated so poorly and how Dominoes let down our community and our event. I plead that you address this and train your employees how to treat the community.

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Simone - 1 d 11 h ago

1

Omg this pizza if horrible how do I send I picture

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Store Mayport Rd Atlantic Bch,FL - 1 d 16 h ago

0

Ordered a pizza and was tracking it online says pulled out of the oven and screen never changed to delivery and mind you I'm 2 minutes around the corner after 30 mins called the store and they said oh driver broke down no apology what so ever that would of went a long way and driver finally showed up 10 mins later I refused pizza and the driver even yelled at me I will never order another pizza from Dominos

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Patiwgn - 1 d 16 h ago

0

I just need to vent please: I was at a Utah facility and was ordering a family pizza event. One of the employees had just come in from his break (smoking) and went straight to work.....no handwashing. I am just a single family patron but I will never order from Domino's again. Maybe some more training is required. Thanks for listening.

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Very Disappointed - 1 d 17 h ago

0

I ordered pizza for my students for the last day of after school program. I never received the order in addition I never received a call. I called the headquarters and they did not help me. All they did was place a note. I just hope that I can get reimburse.

Very Disappointed! I feel bad for my students they were looking forward to this.

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Very Disappointed - 1 d 19 h ago

0

I order a pizza for delivery from the Cullen location in Houston, Tx. Wait an hour and a half, before calling to check on the status. They said they were waiting for me to call back, and I would have to wait another hour and a half.

Very disappointed.....

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A former Oklahoma customer - 2 d ago

0

I would think Domino would value a 10 year employee who through those ten years moved up to store manager. Instead the local owner demoted a very good employ without good cause, with nothing in writing as to why. In today's world you would think loyalty would mean something. All the other employees are behind this young man as he was a great motivator for his crew and the customers love him. Do you have any corporate positions for this excellent employee who has been with your company since he was 19 years old?

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Budbourke - 2 d 12 h ago

0

Ate your pie. Never make that mistake again

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M3 - 2 d 20 h ago

I'm a nurse from Marietta how my one year old twins and I got food poisoning from their pizza the supervised said whatever what do you want they are a joke I'll never eat there again

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jr - 3 d 23 h ago

0

And what about the Dam COLD Delivery i got with you're ( Gas Scooter) wit a Cheap Homemade Wood box not insulating :* no fun at all to et COLD PIZZA and fries so so so not Happy and that Scooter was a Joke no logo of anykind and like i said Te BOX IS Laughable Ugly and not insulated at all to keep heat in i sent viseo of scooter before and on facebook and twitter

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MHOW? - 3 d 7 h ago

0

Owner fought w/my Husband saying 120 minute delivery was due to rainy day. In Weston, Florida-- .was 86 degrees not cloud in sky & we drive to pick up pizza in 10-minutes--Owner would not say "sorry", continued to curse out & lost FOREVER a 20-year customer!!!!

We have been ordering once a month 2-pizza's as a treat on our gluten free diet. We never had any problems until April 25, 2017. Pizza never came. We called & owner called us an asshole, due to weather problems. My Husband just turned 65. He has never yelled at anyone but was outraged. We were told--weather (sunny 76 degrees in Weston, FL), next., could not find us - funny as we always order from same store & give $10.00 tip..We drive to store to pick up pizza's 2-hrs later than ordered only to be called assholes. My Husband is the Senior F.D.A., Auditor and we are reporting his abuse, neglect and might I add he is a retarded ape. You have LOST A CUSTOMER FOR LIFE!!!!

Ordered from: Weston Commons

Weston, FL

My Husband never yells at anyone. We could buy his franchise out. He is an ignorant ape like creature whom eats his own ass.

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Billy.or.tsvi towles - 3 d 19 h ago

0

Billy n.tavi towles ist.order.was.awful.I.had said light on.the.saise and it was.totally.bogis he beyong.rude his name.is.michael..I have yours.iwanr ma.mknej i

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Atziry - 4 d 13 s ago

0

STORE #7576

3632 W Pinnacle Peak Rd. Glendale, AZ

(623) 582-3332

Had THE WORST customer service experience with the "manager" April last night. Corporate needs to be aware of the type of people that are managing their stores and how shitty they treat the customers. I wrote and email to Domino's like it said to do on the website but that isn't enough for me. I have yet to hear back and I am still upset. Hanging up on a customer THREE times?! REALLY!? Unacceptable. That little girl does not deserve to be a manager. And I say little because she sounded like a brat, a rude little teenage brat, who isn't aware that hanging up on people can cost her her job. If you would like more detail...

we ordered 2 thin crust pizza's around 7pm 04/24/2017,

1. We got charged extra for substituting buffalo sauce with marinara sauce on one of the pizzas, which made no sense?

2. When we picked up the pizza we didn't check it, our mistake, so we went home and found that pizza with NO SAUCE. We got charged extra for no sauce?!

3. We call the store tell them they messed up our order and the other employee hands the phone over to the manager April. Not only is April sarcastic with us when she offers to remake our pizza, she hung up on us.. didn't tell us the solution, didn't say she was going to remake it or when to pick it up she just hung up. So we call back because after being hung up on and speaking to someone that rude we don't want them making us another pizza and spitting on our food so we called and asked for a refund and told her we didn't appreciate her hanging up and she said "I thought the conversation was over", how is the conversation over without saying a resolution or goodbye? Anyways we ask for a refund, she said ok and then hangs up again!..... At this point I am really mad, we call one more time because we want confirmation that we will get refunded and she denies us of that! I've worked at a pizza place before I know there are some crappy customers but we weren't being rude to her in the first place! And I know there receipt has a confirmation number she could have given us, but she didn't and she hung up again. So thanks to the Manager APRIL if that even really is her name, Domino's just lost a loyal customer.

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Anonymous - 4 d 22 h ago

May I add that it was 7pm on a Tuesday night.... they weren't busy when we went to pick up our food, it's not like they were closing... it was 7pm on a TUESDAY NIGHT! Unacceptable to be that rude.

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Anonymous - 4 d 22 h ago

Monday night *** sorry. This happened last night.

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Betty - 4 d 11 h ago

Really upset that you quit selling the pasta with the bread bowl. The bread bowl was the only reason I ordered the pasta.

The pasta in the aluminum pans is boring and just not good enough by itself. The pasta with the bread bowl and the garlic butter on the top of the bread bowl, made the pasta good. Domino's was the only pizza place that ever sold the pasta bread bowl. Letting it go is a big mistake because now any other pizza company can do the pasta bread bowl and that's where I'll go, along with other pasta bread bowl lovers. When I found out that it was no longer being sold, I didn't even want to order pizza or any other item at Domino's.

Please reconsider selling it again! I'll stay with Domino's if you bring it back.

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Anonymous - 4 d 15 h ago

0

I WENT TO YOUR NEW LOCATION IN SOUTH EUCLID, OH (216) 302-7473 AROUND 6:30-7:00pm ON FRIDAY, April 21,2017. I ordered a large 3-topping , GOT IT HOME AND TO MY SURPRISE I FOUND A HUMAN FINGER NAIL IN MY PIZZA. I AM STILL OUT-DONE AND LITERALLY APPALLED!!! NO ONE HAD ON GLOVES!!!! I WITH MATT ( EUCLID STORE) AND REBECCA AND I FEEL THAT DOMINO'S CORPORATE OFFICE(S) NEEDS TO BE MADE AWAY OF THIS...DISGUSTING THING. I AM SO UPSET.!! I HAVE PICTURES!!!

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Anonymous - 4 d 16 h ago

How disappointing! Discontinuing the sausage and perrer sandwich? That was my favorite. It was one of your tastiest items.

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