Information, reviews and public commentary for US companies

 

Drivetime Automotive Group

Rating
1.475207
Address
4020 E Indian School Rd
Phoenix, AZ
85018-5220
County
Maricopa
Contact
Ray Fidel
Role
Chief Executive Officer
Phone
(602) 852-6600
Annual Sales Est
$434,360,000
Employees
2,000
SIC Code
6141
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Melanie Spaur - 6 d 8 h ago

Ive reached out one more time for help from a supervisor. I'm all about publishing transcripts from my almost 40 emails and phone calls. I have nothing to hide. I was told to stay off social media if I want help. That's nothing. I have much more disrespect and harassment from drive time customer service employees than that! All I want is for my car to run.WHY IS IT SO HARD TO GET HELP?!?

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Anonymous - 8 d 7 h ago

As a customer, Drive Time will not explain that you will pay $800.00 down for a BMW and then 499.00 as month For a 2008 used vehicle. Yes, it is in good condition, however, they will not work with you at all. Bridgecraft is an extremely nasty company. Beware of this company. Then the staff tricks you into gIVing a reference.

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Not satisfied cape coral fl - 15 d ago

0

Went to drivetime in fortmyers fl. because i found a 2010 chevy suv online at another location for 11,990. When the paperwork was all said and done they ended up charging me 13,990 for the vehicle. They claim it was never 11,990 and i know for fact it was thats why i chose the vehicle. Not satisfied. Not to mention the suv is in the shop three days after i bought it for transmission problems. Not satisfied.

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anonymous - 18 d ago

0

I purchased a car from drivetime,niw when i first looked at it car wouldn't start,i was told the battery just died needed a charge,once i took it home car wouldn't start again it has 4 recalls on being electrical for draining battery.....only drove car three times .....i will never deal with this company again

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TheLemonLawyer - 26 d ago

Anyone interested in pursuing a lemon law claim against Drivetime in California may contact our firm at: (hidden)

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Beverly Harris - 26 d 23 h ago

1

I am crying out I bought a car in August 2016 it have so many problems which is a danger to me on the road. The had very dangerous front tires Butler automotive kept my car three days and didn't check nothing I was riding on bad tires and then something went wrong with the motor, now over 1000.00 of tire front and back need to be repaired. I haven't had the car a dull 4 months. I feel I am putting my life I n danger driving this car. It

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Anonymous - 28 d ago

I JUST BOUGHT A 2009 NISSAN MURANO--I AM COMFORTABLE W/ MY PYMTS HOWEVER BOUGHT ON 8/29/16---IT HAS BROKE DOWN 4 TIMES AND I AM TO PICK THIS VEHICLE UP NOW AT PEP BOYS AND I AM AFRAID TO DRIVE IN THIS CAR---PLAN A VACATION---VDO LIGHT COMES ON AND VEH SHUTS DOWN ---BATTERY AND BRAKE LIGHT COMES ON AND VEHICLE SHUTS DOWN ---PEP BOYS CANT READ MY CODES AND SAYS TAKE THIS VEHICLE TO A NISSAN DLRSHP ---REALLY???? TOTALLY NOT HAPPY --SAFE OR COMFORTABLE ---NOONE IN THE ANTIOCH AREA OF TENNESSEE WANTS TO GET ME OUT OF THIS DEATH TRAP----I SHUT DOWN IN FRONT OF AN 18 WHEELER---TRIED TO SIMPLY TRADE OUT THIS CAR FOR ANOTHER AND NOONE WANTS TO SPEAK W/ ME --HELP ME AND I HAVE CHILDREN

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Joseph - 30 d 13 h ago

1

About 2 months ago I bought a 2011 Ford Escape from the location in Concord NC. From the first day I started having electrical problems .I contacted the Dealership they told me that Pep Boys did the warranty work.Which I found out later that they did not. A little later on I get a email from the Service area Manager.She told me to bring the car in there and it would save me the deductible .I replied to her email. ..and explained what the problems were.5 days went by I called the number that was in the email. The phone rang about 20 times and Another Associate told me to bring the car in a 2 hour drive.I waited 2 hours and they did nothing but,tell me that I would have to come back another 2 hour drive wait for I have no idea at least 2 more times.I have wasted my time nothing done.

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Rosa S Lee - 32 d 19 h ago

0

I brought insurance but changed my mind about keeping the car. The car was returned the same day it was brought please return my refund for insurance asap to 108 Argyle ct Garner NC 27529.I have been calling and each person tells me that the refund will take up to three weeks but it has been two months,will you please fix the problem Mr.Ray Fidel

Thank You!

Rosa S Lee

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A Murray - 36 d 5 h ago

0

I am honestly ashamed to say I fell for the DriveTime pressure! I purchased my car the end of September the car initially it had minor problems the next day, and because the service center on memorial drive in Stone Moutain was so backed up they pushed the problem a week out. This is also their way of making sure you keep the car past 30 days and, cant return it. Eventually the car was brought in and serviced, same day problem returned only to hear well you have to wait another week for service! Now im 3 weeks into this brand new car and arguging with Mrs. Deion who tells me they dont have a record of me calling or, stating of my car problems. But i was just ubered to my house by you plus I was given papers of the service. These people have had my car to service it, 5 times now. its been a month and a half as of Friday October 30th, 2016 my engine went out from the person whom last gave me a oil change (drivetime) didnt place any oil back into the car after draining it. now its wednesday 11/2/2016 almost a week sense ive been without a car and also let me just add they dont give car loaners and i haven't been able to work because i rely on my vehicle for everything! No Marta in my area of living. My car shouldnt take longer than a week for service but the service center is just now calling yesterday to state the warranty company said run a test before they send a engine out! Im furious so they dont have a date on when my car will be serviced, on top of that what and the blue hell have they been doing with my car i hope fixing the last couple of problems! Im going to a lawyer today because ive never dealt with so much stupidity. Im mostly concerned on someone else getting ripped off and they should be ashamed.

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Peggy C - 37 d ago

0

This is the worst company I have dealt with. First they sold my loan to Bridgcrest. Then when I cancelled my service contract, so I could purchase another, I was told it went back to the balance of my loan. The girl could not or would not explain the contract date after 2358 17 was APPLIED TO MY account. She would not allow me to speak to another person. She said that was all the further I could go meaning she was the final person. The balances on my loan is $16,336.53. My car payment did not decrease nor . I believe this is a predictor loan company. I also asked I l could put one payment behind so it would not be late, I was told no.

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Eryn B - 41 d 5 h ago

0

Absolutely ridiculous! I purchased a 2011 Chevy Malibu from drive time, a couple of years ago. My transmission went out and needed a replacement. I took it to the dealer and they called the extended warranty (Averex) but I was out of a car for a month and a half. I needed a car and the extended warranty DOES NOT COVER ANYTHING! They do not give you a loaner for the inconvenience or a rental. They do rental reimbursement and only cover $29/day. I would have been a EASY $3000 for the time that I didn't have a car so I was forced to get on public transportation which made a major impact on work and school. The dealer suggested that I get a new transmission from GM and I would have a lifetime warranty but the extended warranty insisted that I get the least cost efficient and sent out AN USED TRANSMISSION. I had this replaced LAST YEAR and a few days ago my transmission went out again. I am out of a car again that I am paying for to sit in the shop again with no rental, no loaner and it's getting cold outside with a sick child! Again, Averex insist of replacing it with another USED transmission which makes absolutely no since to have these problems and have patterns of the same problems. SO now if I can't get accommodated,I will be calling my lawyer because they sold me a lemon and taking my money. People, it's not worth it at all and I wish I would have went to someone better!

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Vilicia Bates - 42 d 3 h ago

1

I bought 2 cars from Drivetime the first experience was okay but after I bought the car I ended up paying 342.00 in repairs bc drivetime didn't cover that particular problem. Now I went back bc my credit still isn't the greatest I bought a 2009 Chevy Traverse well the car looked great but after the third day the transmission had went out so I have to go through all this stuff taking to a mechanic who said they didn't have the equipment to fix it . So I take it to another they say the same thing so I take it back and tell them I want to return it they have no problem taking it back but I can't get back my 500 dollar down payment and I've been getting the run around about my money every since . Now I bought the car on a Monday it broke down on a Wednesday and I took it back on Friday and I still haven't received my down payment back. I suggest never going to drivetime you'll be better off going to JD Brider. I know if I don't get my money back by today I'm calling my lawyer and Columbus news channels bc this is some bullshit.......taking people's hard earned money will get you beat up. I don't play about my money !!!! Don't shop at Drivetime they are robbers!!!!!

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Myra Gray - 50 d 19 h ago

0

Absolutely horrible. I went in and received good service initially but when I changed my mind its as if no one cared about the service. Refund of the money that was given and it has been almost a month since I have received my refund of down payment. No phone call. I am incurring fees at my bank because of money due back to me and they could careless when I get it. But in order to purchase they want a guarantee of funds. I would not recommend anyone to Drive time and will ensure anyone looking I tell them where not to go!

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Cheri - 120 d 30 s ago

I have been 3 weeks with out my truck. It's been in the shop waiting on a overhaul of the transmission. The repair facility claims they can not find the part. Aeverex said there's nothing they can do and I have spoken with 4 different managers in the lease recovery department who help me one day and ask me to call back the next day and they become unavailable! Fgures right? Welp i have had just about enough. I'm not sure whom else I can speak too or whom else can help but this is the worst experience ever. The last 4 weeks of summer for my 4 kids they have been stuck in the house. I have had to beg for rides to the grocery stores. I haven't been able to get them to Doctor visits bor anything else. As I write this I have been on hold for 25 minutes waiting for someone to answer the line to help me. I'm furious

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DriveTime - 119 d 23 s ago

Hello Cheri,

Thank you for taking the time to voice your concerns about your vehicle. I am truly sorry to hear of this inconvenient circumstance and would like to see how I can assist. While all of our vehicles undergo rigorous inspection prior to sale, we understand that with pre-owned vehicles, concerns may arise down the line that we are unable to predict or prevent. In the event that a mechanical concern arises, we have multiple resources in place to help assist our customers. Every vehicle we lease or sell comes with a complimentary 30 day/1,500 mile limited warranty. In addition, our lease vehicles come with an extended warranty and our finance customers have the option to purchase additional coverage.

As warranties are limited in nature, and we know some instances may warrant further assistance, my department, Customer Relations is available to review. As it seems you have experienced some difficulty in getting a resolution I would like to get involved to explore the best route to take for the matter at hand. Unfortunately with the contents of this review I am unable to locate a means to contact you. To ensure you are provided with the best possible assistance for your concerns, please give my department a call at (hidden). My team would be happy to take a deeper look at the situation to try and turn things around.

Thank you again for your time, I hope we hear from you soon.

Sincerely,

Natalie - Customer Relations

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Cheri - 118 d 19 h ago

The number is hidden. Please call me anytime at nine five 4 two 7 four 70 none four

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DriveTime - 118 d 23 h ago

My sincere apologies, I was unaware that the phone number would not post. As there is a number I am unable to determine in the contact information you provided, I will try to provide an email address that you can reach out to us by. The email address for my department is (hidden). If the email is not visible, you may visit the DriveTime contact page (https://www.drivetime.com/info/contactus), contact Customer Service, and request to speak with someone in Customer Relations about your concerns. Please let me know if you have any difficulty in reaching out to us.

Thank you,

Natalie - Customer Relations

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Linda Beckett - 104 d 12 h ago

5

At least DriveTime responds to their customers concerns. ENTERPRISE RENTAL CAR DOES NOT "SHAME SHAME SHAME "...DriveTime please contact Enterprise Rental Car for me & explain customer relations is # 1 for good to great advancing in business. By the way, my daughter purchased a vehicle from you all & she's quite satisfied !!!

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Anonymous - 103 d 3 h ago

You all don't care about anyone. You just want the damn money

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Realquick - 56 d 5 h ago

5

Why show how considerate u feel for someone when for real they don't care. DEZ!

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Anonymous - 103 d 3 h ago

I feel so sorry. Drive time is a sorry company and I hate to refer anyone there

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Kevin - 58 d ago

0

My experience at the DriveTime location was phenomenal. Excellent customer service at the location The problem occurred after purchasing the vehicle. After having it less than 24 hours the check engine light came on so you could imagine my concern. It actually happened driving the car back to San Diego. The next morning I contacted DriveTime to express my concern and that's when it became a frustrating experience. Because unknown to me one of the sales people had left a license plate in the car that belong to another vehicle. Instead of having concern for me their only concern was to get that license plate back to their office. And here I am stuck with a car I just purchased which I had less than 24 hours with a check engine light on.

They did refer me to another program because it was under the 30 day warranty but no one wanted to talk to me about the check engine light or if this car was going to break down after the 30 days and it becoming my problem. The major concern with this license plate that they wanted back in their office. After taking the car to get checked at the Pep Boys they referred me to the cost was $590 which of course they paid because of the warranty. Now I'm thinking what's going to happen after the 30 days. Got the car from Pep Boys after getting it fixed the following day check engine light comes back on. Bad Bussiness.; What kind of cars are being sold at drive time.

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Sales Associate - 64 d 18 h ago

5

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Alejandro Ramirez - 77 d 17 h ago

Mr. Ray Fidel,

Please refund my $2400. For vehicle I had on hold.

$1900. Credit card

$500. Credit card

Alejandro Ramirez

(480)628-3754

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