Absolutely horrible. I went in and received good service initially but when I changed my mind its as if no one cared about the service. Refund of the money that was given and it has been almost a month since I have received my refund of down payment. No phone call. I am incurring fees at my bank because of money due back to me and they could careless when I get it. But in order to purchase they want a guarantee of funds. I would not recommend anyone to Drive time and will ensure anyone looking I tell them where not to go!
I have been 3 weeks with out my truck. It's been in the shop waiting on a overhaul of the transmission. The repair facility claims they can not find the part. Aeverex said there's nothing they can do and I have spoken with 4 different managers in the lease recovery department who help me one day and ask me to call back the next day and they become unavailable! Fgures right? Welp i have had just about enough. I'm not sure whom else I can speak too or whom else can help but this is the worst experience ever. The last 4 weeks of summer for my 4 kids they have been stuck in the house. I have had to beg for rides to the grocery stores. I haven't been able to get them to Doctor visits bor anything else. As I write this I have been on hold for 25 minutes waiting for someone to answer the line to help me. I'm furious
Thank you for taking the time to voice your concerns about your vehicle. I am truly sorry to hear of this inconvenient circumstance and would like to see how I can assist. While all of our vehicles undergo rigorous inspection prior to sale, we understand that with pre-owned vehicles, concerns may arise down the line that we are unable to predict or prevent. In the event that a mechanical concern arises, we have multiple resources in place to help assist our customers. Every vehicle we lease or sell comes with a complimentary 30 day/1,500 mile limited warranty. In addition, our lease vehicles come with an extended warranty and our finance customers have the option to purchase additional coverage.
As warranties are limited in nature, and we know some instances may warrant further assistance, my department, Customer Relations is available to review. As it seems you have experienced some difficulty in getting a resolution I would like to get involved to explore the best route to take for the matter at hand. Unfortunately with the contents of this review I am unable to locate a means to contact you. To ensure you are provided with the best possible assistance for your concerns, please give my department a call at (hidden). My team would be happy to take a deeper look at the situation to try and turn things around.
Thank you again for your time, I hope we hear from you soon.
Natalie - Customer Relations
The number is hidden. Please call me anytime at nine five 4 two 7 four 70 none four
My sincere apologies, I was unaware that the phone number would not post. As there is a number I am unable to determine in the contact information you provided, I will try to provide an email address that you can reach out to us by. The email address for my department is (hidden). If the email is not visible, you may visit the DriveTime contact page (https://www.drivetime.com/info/contactus), contact Customer Service, and request to speak with someone in Customer Relations about your concerns. Please let me know if you have any difficulty in reaching out to us.
At least DriveTime responds to their customers concerns. ENTERPRISE RENTAL CAR DOES NOT "SHAME SHAME SHAME "...DriveTime please contact Enterprise Rental Car for me & explain customer relations is # 1 for good to great advancing in business. By the way, my daughter purchased a vehicle from you all & she's quite satisfied !!!
You all don't care about anyone. You just want the damn money
Why show how considerate u feel for someone when for real they don't care. DEZ!
I feel so sorry. Drive time is a sorry company and I hate to refer anyone there
My experience at the DriveTime location was phenomenal. Excellent customer service at the location The problem occurred after purchasing the vehicle. After having it less than 24 hours the check engine light came on so you could imagine my concern. It actually happened driving the car back to San Diego. The next morning I contacted DriveTime to express my concern and that's when it became a frustrating experience. Because unknown to me one of the sales people had left a license plate in the car that belong to another vehicle. Instead of having concern for me their only concern was to get that license plate back to their office. And here I am stuck with a car I just purchased which I had less than 24 hours with a check engine light on.
They did refer me to another program because it was under the 30 day warranty but no one wanted to talk to me about the check engine light or if this car was going to break down after the 30 days and it becoming my problem. The major concern with this license plate that they wanted back in their office. After taking the car to get checked at the Pep Boys they referred me to the cost was $590 which of course they paid because of the warranty. Now I'm thinking what's going to happen after the 30 days. Got the car from Pep Boys after getting it fixed the following day check engine light comes back on. Bad Bussiness.; What kind of cars are being sold at drive time.
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Mr. Ray Fidel,
Please refund my $2400. For vehicle I had on hold.
$1900. Credit card
$500. Credit card
My name is Alexander Ramirez, I applied for a car 26 days ago online, pre-qualified drove into your Camelback location, secured a vehicle with $24,00. Went in again today with $3000. Today I secured insurance on vehicle through my bank. I get a No No No from dealer. Not to say I waited around 5 hours to hear No No No. I would be at another dealer if my credit was good.
Monthly income $ 5400. Employer
Monthly income disability $1685.
Currently seeking additional help with like situations as below. I would never recommend this company to anyone. It is very sad that there are people representing this company that can honestly take advantage of sincere families needing help. Please, I advise anyone to do their research before purchasing from any company similar to this one!
I have an inquiry on my credit report , i need it removed. never went to a dealership of yours..
michael i brown
631 gulf shore dr
destin, florida 32541
last 4 ss# 8422
please contact credit bureaus and remove inquiry..
I would like to write a review on the one in Morrow, Ga. I purchased a 2014 Hyundai Accent on 8/20/2016. As of today the car has only been drivable a week and a half during that time. I have taken the car to the dealership three times and still scared to drive it with my kids in it. I feel that Drive time takes advantage of ppl with bad credit and sells them lemons with a contract they can't get out of. I really regret going there and wish I could just give them the car back and walk away. Stay far away from them!
I have had 2 cars from them and both were lemons... They are the devil !!!!
My name is Ashley Thornton and i have had the worst relationship with Drivetime.. I have had 2 vechiles from this company in Less thsn three months and both cars were no good.. My current vehicle is in the shop now in which it is unknown to when my car will be released... I hate this company with passion and i will never recommend this company to any hard working customer#!!
This is directed to Ray Fidel; I have called you guys a few times regarding your commercial
I find it offensive & something bullies would do..& I have made that known to your reps that answer your phones......it is not an appropriate..ad...it needs to be removed......
Inquiry Date 10/31/2014
Dear Sir or Madam While checking my personal credit report, which I acquired from Equifax, I notice an inquiry made by your organization. Since I have not, authorized anyone employed by your organization to make an inquiry, you are not legally entitled to make the inquiry. Therefore, I request that you contact the concerned credit bureau and remove the unauthorized hard inquiry immediately, under the Fair Credit Reporting Act, Section 1681b(c): Transactions Not Initiated by Consumer. I also request that you remove my personal information from your records. Please send me a written confirmation that you have complied with my requests. If you believe that you posses sufficient documentation that supports your authorization to make the inquiry, please send me a copy to my current address.
My sister was trying to purchase a car from Drive Time in Morrow, Ga today. The second car that would be financed through them. It took forever for them to help her even though she had already filled out paperwork online. Then after finally sitting down, we had the displeasure of being helped by Damon and some other guy who both in the end couldnt contain their laughter about my sisters situation, im guessing. Not sure what was or is so funny but both were EXTREMELY unprofessional and then Damon asking me if I wanted to co-sign. Even if i would/could I would have NEVER given them the chance to make any kind of money /commission off of me. Extremely rude, unprofessional and a few other things I will keep to myself. Peoplr like that have no customer service and need to be fired. Very rude. Will NEVER recommend that place. Ever. Would rather rollerblade than buy a car through them....
I was helped by the same guy, Damon and was not pleased at all.
This company sold me a car that they did not have a title for. Now they're telling me my only options are to bring the car back and pay them another 800 dollars down for a different car, or drive a car without tags. I'm not sure what kind of company this is but I will be contacting my lawyer 9/12/16 and we'll find out together
The Drive Time in Donwey is the worst dealership I have ever had the displeasure of dealing with. The finance manage was rude and unprofessional. He then put a block on me from going to any other Drive Time. To the finance manage at the Donwey location obviously your wife pissed in your Cheerios this morning but please don't take it out on the customers that come in... I would never ever recommend anyone to the Dinwey location, in fact I will encourage everyone to go to the Torrance location where the staff was extremely professional and helpful. Unfortunately because of your lack of professionalism from Donwey I have to call corporate offices tomorrow..
The company is trying to steal an extra $500.00 from me. Now I spoke with a rep in July and I paid the final amount that I was told to pay. Now 2 months latter they said 3 different people who work for the company made a mistake, and I have to pay an additional $500.00.
I am not buying this. I paid this car off in July, now you want me to pay an additional $500.00. THIS IS NOT RIGHT!. I WORKED HARD TO PAY THEM EVERY CENT THAT I OWED TO THEM. EVEN WHEN I HAD TO PAY AN ADDITIONAL 86.74 EXTRA FOR 6 WEEKS.
I AM FILLING COMPLAINTS WITH ANY AND EVERYONE ABOUT TH DECEPTIVE PRATICES OF THIS COMPANY. I WONDER HOW THE CEO SLEEPS knowing her is responsible for this mess. I was find up until today. I will not take this sitting down.
Contact the FTC to file a complaint on them, (hidden) is the number to file your complaint, I had a similar problem, my car was totaled & I payed the last payment b4 the insurance company made the decision on totaling my car, the they gave me the option to get another vehicle, bad choice on my part, although i gave the vehicle back & got the letter for the VRP, saying 0 balance owed, but they at drivetime did me a bad deal, they reported me having the second vehicle as an open loan with zero payments made after the fact that I returned the Vehicle & got the signed VRP of zero balance, now 3 months later, they reported my 1st car as 1 late payment in excess of 30 - 60 days late, which was never the case, I paid them on time every time, but now I have taken 200+ points loss on my ceedit report du to them, the 1st time thay fixed it in 4 days, for that time I lost 78 points on my credit, after they fixed it I got 68 points back, now the 2nd time I have taken 137 points lost on my credit, due to them, & the Credit Bureau, Trans Union, said I would probably not even get 100 points of the 137 points I lost back due to this... I am so pissed off over this, on top of all of that, I have to wait till the batch repot goes out in a few more days...