Information, reviews and public commentary for US companies

 

Drivetime Automotive Group

Rating
1.276817
Address
4020 E Indian School Rd
Phoenix, AZ
85018-5220
County
Maricopa
Contact
Ray Fidel
Role
Chief Executive Officer
Phone
(602) 852-6600
Annual Sales Est
$434,360,000
Employees
2,000
SIC Code
6141
General profile image

Anonymous - 19 d 11 h ago

What a PIECE OF SHIT COMPANY!!!!!! ALL THEY DO IS LIE ABOUT EVERYTHING DON'T BUY FROM THEM!!!!!

General profile image

regina mcmains L>R ark - 220 d 17 h ago

0

facts are facts we ALL marked the spot on the contract AS IS right?? so lets all be clear the only way we CAN GET THIS GUY IS WITH A CLASS ACTION SUIT no one on ones we must proove they are lemoning us on purpose like my 09 dodge ram has 05 head lamps in it? AND my ignition switch is failing already ..left back tire was bent before purchase etc etc etc so again CLASS ACTION COUNT THE MC MAINS IN

General profile image

Ana C. - 211 d 38 s ago

0

Everyone please contact me at (hidden). Let's also do a "petition" because if we get at least 100,000 signatures online, we can request an audience before congress about this company. I'm not an attorney yet but I am studying law, we will need good legal representation. There is power in numbers and a class action , would definitely get their attention quickly. We can shut this company down!

General profile image

Robert - 210 d 8 h ago

0

Where do I sign?

General profile image

Anonymous - 195 d 6 h ago

Where do i sign

General profile image

Anonymous - 195 d 6 h ago

I'm with you they ripped me off

General profile image

BeenHadd! - 121 d ago

0

Hit me up. (hidden). I am interested!

General profile image

Jeffery - 110 d 18 h ago

1

I would like in on this as my 2008 Chrysler Aspen is a lemon

General profile image

Anonymous - 107 d 13 h ago

I'm with you on that years ago DriveTime used to be called The Ugly Duckling where they sell lemon cars

General profile image

Anonymous - 107 d 13 h ago

Where do I sign dissatisfied customer !!

General profile image

Dereca whatley - 106 d 16 h ago

0

Let's do it

General profile image

Anonymous - 63 d 8 h ago

0

where do i sign

General profile image

Drivetime is a Scam - 58 d 15 h ago

Hello My Name is Wendy Miller and I purchase a piece of crap from your unprofessional dealership in Marrow GA! The worse experience every! On 6/7 we was told that the veh was going to be FIn under 17 and it was not it 27, the manager did. Over go over that part. I mention the tires was balled they manager said they go under all inspections and they were good. A few week later my daughter said the car was shacking when she drives. We took it to unprofessional pep boy on 7/7 around 3 it took them until the end of they day to tell us what was wrong. The tires belt has came apart, she an alignment and a tire barries. Known you claims department saying we have to pay a deposit FOR what we just got this car!!!!! This is sad and pathetic. All of this issues with the veh has been under 30 days this car is a LEMON!!!!!!! We had only bad experience with the drive time car dealership and the customers at drive times. If I can get my money back and y'all can have your dangerous car back. I have been calling your CS department everybody tells me something no one has not follow up! I hated that I went to drive time. Can you have CEO contact me please because at this point I'm go to the BBB and ITeam news in Atlanta since no one want to communicate

Sincerely

Wendy Miller

Not a happy customer

General profile image

Anonymous - 21 d 11 h ago

Let me know when you go I will join you.

General profile image

Anonymous - 55 d 11 h ago

Yes i agree

General profile image

Juanita Paris - 19 d 11 h ago

0

Where can I sign??

General profile image

Anonymous - 107 d 13 h ago

0

I would like to stand in agreement with this corporate lawsuit I do agree with you about their attitudes that customer service stinks they talk at you not to you very disgusted customer !!

General profile image

Dereca whatley - 106 d 16 h ago

0

I'm with you on this matter. My Chevrolet hhr have been down since April 4 and it's still down

General profile image

Rhonda M Massey - 62 d 17 h ago

0

sign me up, the situation that I'm dealing with is so wrong. If your needing to know more info about my 30 day insurance issue please email me at ms.rmassey.rm2gmail.com

General profile image

T. Stephens - 21 d 11 h ago

0

I am appalled at the treatment and deformation of character done by drivetime. I did purchase a car and it was damaged while at a Vendor used by Drivetimes warranty company Averex. Drivetime has called the vendor and defamed my name while telling them to stay out of a case that they, the vendor is responsible for. Drivetime will be paid by my insurance company and gap insurance but are in possession of a totaled out car. What else can you want? At no time has drivetime tried to assist me with obtaining another vehicle, while calling other companies to tell them not to work with me. I spoke to Melanie today 8/30/17 and was told by her she was calling said vendor to see who made the phone call on August 28, 2017 to defame my character as Melanie said it was not drivetime. Shortly after speaking to Melanie I get a call from the Director of said vendor telling me drivetime has contacted them again and they were informed to stay out of it as said vendor is in the clear. NO THEY ARE NOT! Their negligence is what got me here into this situation in the first place. The entity that needs to stay out of it is Drivetime as they have been informed that the loan will be satisfied by my insurance company and Gap insurance and that the car has been totaled out.

All of this is happening on top of the the month long run around I received while trying to have drivetime make their Vendor Averex adhere to the Warranty I was made to buy at the time of purchase. I have done everything drivetime has asked me from maintenance to repairs. I have never missed or been late on a payment in the year and half I have had the vehicle. Every time I call drivetime and ask to speak with management I am put on hold and never able to speak to a manager outside of the two days I spoke with Lance Shuman and that took several days of talking to Missy letting drivetime know I know what is happening and aware of how care repairs work.

I called myself trying to get to the corporate office but was told they don't have one. I was told I would have to deal with Bridgecrest as they and Drivetime are the same company now. All I want is for someone to take responsibility for my loss and help me move forward. This is reprehensible, unprofessional behavior that will be reported to the NEWS and BBB, as having an attorney contact them will never get anything done. They tell you how your attorney is supposed communicate with them and that is to fax paperwork because there is no corporate address. They find all loop wholes to make life difficult.

General profile image

company selling vehicles at auction with no titles - 34 d 11 h ago

I have never purchased a vehicle at auction with no title--- your a dealership and lienholder too??/ You cant sell vehicles with no titles it is against the law

why ??? maybe title washing them in another state is my guess probably still have liens attached to the vehicles. It is beyond my capability to understand what is going on.

Your staff cant even find the vehicle in your system please have whoever is in charge of the auction vehicles that sold in El Paso Texas on 4/27/17 with only a Bill of Sale

with Bridgecrest/Drivetime listed as sellers with the 1720 W Rio Salado PKwy Tempe AZ 85281. Either you are committing fraud or someone is using your name and business and committing fraud either way if it was me I would want to know. Don't You???? Please contact me and we can discuss what is going on with your paperwork and selling of vehicles at auction. Thanks Teresa Ruiz/ Amigo Auto Sales

General profile image

frustrated and disappointed - 37 d 10 h ago

0

Since purchasing my vehicle in 2015 my experiences with DriveTime and Averex have been frustrating and disappointing. It started when I began having issues with stopping completely to the point I had to take my car to the BMW dealership after going to many required in-network mechanics that kept telling me that I just needed to drive the car so the computer would reset to my driving in order for anyone at your company or Averex to take my complaint serious. Which the issues started within the first week of my purchase. I spent countless hours on the phone between DriveTime, Averex, BMW, and Midas (repeating my issue over and over to the new person that took my call) by the end only part of the problem would be handled even after the in-network mechanic stated that if it all wasn't replaced it would just become an issue again. According to BMW the car should have never been sold to anyone in the condition of many of the things they saw. Things like sensor issues, dry rot hoses, leaks, etc. At the beginning I tried to see what other options I had since there was an advertisement on the window about returns in the 1st week but was told that wasn't an option for me. Through the entire time that I have owned the 2006 525 xi BMW there has been some kind of sensor light on the dash board signaling an issue from light malfunction, breaks, oil, transmission, and now the latest in AWD/DSC 4x4 malfunction.

I have taken the car for regular maintenance only to have the sensors come back on if not the same day within a day or so. I have tried trading the car in only to be told that my loan is 3 times more than what the car is even worth. One dealership told me if I knew someone with no open car loans that would co-sign they would consider selling me a car. Really, who in this life doesn't have some type of car loan open. I even tried to trade it in at DriveTime only to be told I had to pay my loan down to $5000 or less even for that to be an option. I also asked if someone privately took over my loan what would be the process. I was told my name would remain on the loan until it was paid off which would make me responsible if the person missed any payment. Which defeats having someone take over the loan.

So about a month ago the car started not completely stopping again the same way when I first bought it. To be honest I had been contemplating just sitting the car on your dealership lot here in St. Louis until my husband text me and told me that Kaitlyn from your Customer Relations team contacted him after he was on your website posting a review. So I reached out to Kaitlyn and explained to her what my experience had been. She asked me to take my car into the Midas that is in network for the warranty company and to have Midas contact the warranty company (Averex) and would contact her. Well, going on 3 weeks later and Midas has said they can't fix my car and I was told to tow my car to the BMW dealership which would be AutoHaus BMW here. I spoke with them (Ethan) on Friday after he had driven my car and he said he could see what I was talking about and he's guys would look at it today. I spoke to him this afternoon and he is waiting for someone to get back to him. He stated there are things like the break boaster, master cylinder, oil filter housing, upper radiator hose, steering angle sensor, and some kind of sleeve all these things sound like back when I first had problems with car. So needless to say this is all dj vu' and I get frustrated and disappointed all over again. Because since talking to Kaitlyn I have spoken to Missy(a few times), Jennifer (I think that was her name) and Miguel and I had to repeat how this whole thing has started again. It would be nice to be able to call in and speak to the person who request I call them to see if she really had away to help or even if she would follow up with a call to see where the situation was. That hasn't happened

Kaitlyn originally asked what did I think I wanted to make this better..well to be honest if from the beginning someone would have really been honest about the situation and made an even exchange for another car I would be sing praises of how DriveTime handled this issue. But no I was made to feel taking advantage of because the way the car is setup you can't see any of the mechanisms under the hood by just lifting the hood so I would have never know what was wrong until something went wrong.

There's many people in my immediate as well as extended family looking for cars and I would never let them purchase a car from DriveTime at this very moment. I haven't been able to really enjoy own the car because I spend more time trying figure out what's wrong with it than driving it.

General profile image

Tammy Menard - 54 d 13 h ago

Very unhappy customer doesn't begin to describe my situation. I will sign every petition to get this company shut down

General profile image

Michael schoenherr - 57 d 8 h ago

0

Lucky for me my sales person, I say that jokingly, was a bitch and there policy of test driving sucks so I did not purchase a car from them. I almost got suckered like the others on here complaining .

General profile image

Michael schoenherr - 57 d 9 h ago

1

Please review my response to general manager Murl Johnson in your Detroit, mi. Location. A copy and paste was not an option.hr can forward my letter to you.

Michael Schoenherr

Other Reviews & Comments

Greyhound Lines, Inc.
Anonymous Worst services in the world... Panhandlers trying to rob u  ... 

Jack in the Box Inc.
Monica varela Estoy muy enojada con las trabajadoras de noche del jack in ... 

Fox News Network, LLC
Anonymous Brilliant... just like

J. C. Penney Corporation, Inc.
NO LONGER A LOYAL JCPENNEY CUSTOMER I am writing to inform you of a very rude and unprofessiona ... 

Toys R Us
DONALD@DU Hello, my name is Donald and I am a loyal customer of Toys  ... 

Dollar General
Hardcase Your lumper racket is illegal. Eventually, it will come to  ... 

McDonald's Corporation
Mary Went threw the drive threw at the McDonald's in Pigeon forg ... 

eBay, Inc.
Pamela_sue1 part 2 ot 1 and 2 pages continued ! listing in my list as i ... 

American Express Company
Alison Franklin problems with 60 min of application process today. Mostly i ... 

Dell Computer
virginia yes go to google and dell corp office there are a list of n ... 

GameStop Corp.
Joy Okay I just bought a brand new PlayStation 4 and six video  ... 

AT&T
Gina Burnley Yes I would, I feel traumatized

Autozone
Wanda Just dropped off my battery at auto zone about 2:30 this af ... 

BMW of North America, LLC
Anonymous I have a bmw 530i and I would like to no why dove the outsi ... 

Books-A-Million Inc
ctpn@aol.com your decatur al. store orderd the wrong book wont take it b ... 

Best Western
carita_hunter@yahoo.com I made a reservation at the BestWestern Casino Royale in La ... 

Nordstrom, Inc.
Devin I've always enjoyed shopping at Nordstrom stores - high qua ... 

Circle K Stores Inc
Clean up I live in Louisville KY on South 3rd Street. There is Circl ... 

AppleBee's
Very mad Applebees customer Got a DUD gift card. Called Customer Service. First person  ... 

Denny's
Denise Samuels My name is Denise Samuels. I have a complaint about Danny's ... 

Petsmart
Vanessa Alvarado Left my dog boarding at the Pethotel, picked up with reneal ... 

AOL
Anonymous aol has screwed my email account

T-Mobile USA, Inc.
Ruth moore Sitting at t- mobile store in Coral Square Mall , Coral Spr ... 

The Home Depot, Inc.
MICHELE DO NOT EVEN CONSIDER PURCHASING A VINYL FENCE FROM Home Dep ... 

Domino's Pizza, Inc.
Panamaszr12 Ordered pizza, Parmesan breadsticks, and cinimon twist. We  ... 

Enterprise Holdings, Inc.
Shelly W. All I/We want to address to your attention from Enterprise  ... 

Albertson's LLC
Missanne48 I drove 4 1/2 miles to the Gardena location today (9/20/17) ... 

Church's Chicken
Pandora Jack Went to the Churches in Mckinney on University. Went throug ... 

ESPN, Inc.
Anonymous EXCELLENTLY SAID AND "DITTO"!!!!!!!!!!!!!!!!!! we ... 

LA Fitness
EK LA Fitness at Hamden, CT, recently removed the anti-slip fl ... 

Farmers Insurance Group
Sam Hello Evan. My name is Sam and I work for a law firm that i ... 

Circle K Stores
Lisa I need the corporate phone number for rockisland I'll verry ... 

Lowe's
Daniel W to whom it might concern; i am a faithfull lowes customer,  ... 

Lg Electronics USA
Gina N We purchased a range/oven LDE4415ST 8 months ago on 1/23/20 ... 

Frys Food Stores
Anonymous just wanna add one more thing. This "Friendly And Fres ... 

Jim Click Ford
John Gunter On September 8, 2017, I brought my 2016 Ford Explorer into  ... 

Ross Stores
Embarrassed With all of the bad reviews your company has received, your ... 

United Parcel Service, Inc.
Anonymous I have had issues with ups many times. They will leave a so ... 

MetroPCS Communications, Inc.
Shanica I have never been so disappointed in service before until n ... 

Outback Steakhouse
Help I keep trying to reach you, but I can't seem to catch you g ... 

Spirit Airlines
Peter Ross Pilot showed up seventy (70) minutes late leaving a full pl ... 

Panera Bread
Kiowa Why would Android pay show that Panera does accept this typ ... 

Ashley Furniture
Erica McAdory I will never buy furniture from Ashley furniture again!!!!  ... 

Victoria's Secret Stores, Inc.
Taylor Bolton I have been a customer here for several years at the Tyler  ... 

Sonic Corp.
J This morning -- about 6:20 a.m. -- I visited store at 18535 ... 

Amazon
John schoettler Real esy

Aeropostale
Anonymous Had the worst customer service with Kelly at Patrick Henry  ... 

Allstate Insurance
James and Jennifer Roberts I have had nothing but stress and frustration in dealing wi ... 

Safeway, Inc.
christine OMG that is really sad. I am so tired of how unprofessional ... 

Wal-Mart Stores, Inc.
Disappointed When Walmart first came to our small town they were wonderf ... 

Placeholder advertisement