Information, reviews and public commentary for US companies

 

Dropbox

Rating
0.375
Web
dropbox.com
Address
185 Berry St 4th Floor
San Francisco, CA
94107
Contact
Drew Houston
Role
Founder
Employees
78
Twitter IDs
@Dropbox
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Sherwood Bethea - 23 d 5 h ago

0

My name is Sherwood Bethea. My email address is (hidden) and my phone number is 267 304 5497. Your Company has been taking $9.99 from my account for the last three months. And I am not able to update my dropbox. It continues to said it is full and needs update. I try to update and ever time it is asking for money. I u are not goi g to update my dropbox I need your company reinvest my funds back into my account. I tried several time to call and only a answering machine comes and tells me to go to the website. I need u to call me asap.

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Ripped off - 25 d 18 h ago

0

To Drew Houston

I sent emails on October 13,18,19,20which have not been responded to.

Furthermore, I have been trying to resolve an issue you took a thousand dollars of of me which I did not want to pend and you just disappeared

I keep getting pathetic and run around answers.

No one wants to accept responsibility and even call me why are you bidding and not responsive at all

I am trying to resolve this matter amicably before I lodge a complaint with the Justice Department/Consumer Affairs for theft

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Robert SCVR - 28 d ago

0

I have been shut out of my own account from Dropbox for a week and every time I try and get support they send me the same damn generic response that I am not the Admin and will do absolutely nothing to correct the issue other than resending the same usless email that directs me to forums. I signed on thinking my company files would be safe this way but they are useless and have done nothing for me in a week while I cannot run my company without all my files!

Now I'm stuck trying to find corporate offices but so far like the rest of the company's support team they are MIA.

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Serafima - 49 d ago

1

Why is it not possible to reach customer service? Why are you hiding?

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DIANA - 78 d ago

0

I had a free dropbox for years and loved it. So last January I paid the $99 for more storage on DIANA dropbox using AOL email

Then I asked them to changed my email address on my DIANA dropbox to a new GMAIL.

I already had another dropbox using DIANA plus my last name and it was linked to my GMAL.

Well they changed my DIANA dropbox name to DIANA and my last name in addition to changing my email from AOL to GMAIL.

Now I cannot access DIANA from any of my devices. I cannot add any files to any of my dropbox accounts.

So they are useless to me.

I have emailed support back and forth since early July to attempt to fix the problem to no avail.

I then asked for them to close all of my dropbox accounts and refund half of my $99 to no avail.

Don't pay for DROPBOX EVER!!!!

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Trish Swain - 112 d 18 h ago

0

Still no way to get any meaningful tech help from this faceless corporate monolith. I simply want to find out how to make new files saved on my desktop show up on my new Microsoft Surface Pro 4 on which I installed Dropbox. No answers anywhere. I am sick of corporations that don't even provide a phone number or chat.

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Tom - 190 d 20 h ago

0

To Drew Houston

I sent emails on 26 April and 4 May which have not been responded to.

Furthermore, I have been trying to resolve an issue since February this year regarding renewal of membership.

I keep getting pathetic and run around answers.

No one wants to accept responsibility for a Dropbox problem in renewing membership at the original rate rather forcing renewal at a higher rate.

I am trying to resolve this matter amicably before I lodge a complaint with the Justice Department/Consumer Affairs for misleading and deceptive conduct.

Any suggestion how to resolve this matter.

Regards, Tom

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zombie apocalpse - 212 d 18 h ago

0

Drop box operates by harassment, deceit,deception ,fraud, and those are some of their positive business practices. Their closest business operating model. would be " (globally) widespread rise of hostile nerds and qeeks they rise from the dead and attack humans at their computer stations. "stealing their files" similar to a zombie apocalypse .

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Pat - 1 y ago

0

Dropbox FREE TRIAL IS NOT FREE!! YOU GET CHARGED $750 UNLESS YOU CANCEL BUT THEY NEVER MAKE THIS FACT OBVIOUS. I HAD TO TRICK THE CUSTOMER SUPPORT INTO GETTING A LIVE PERSON AND HE SAID.... "IT UPGRADED ITSELF TO THE BUSINESS PLAN".

NO EMAILS, NO REMINDER, NO INQUIRY ON WHAT PLAN I MIGHT WANT, JUST A $750 NON-REFUNDABLE CHARGE...according to their corporate policy..

HERE IS THE INFO TO FILE A BETTER BUSINESS BUREAU COMPLAINT at www.bbb.org

The BBB of the Golden Gate and Northern California

1000 Broadway, Suite 625

Oakland, CA 94607

(510)844-2000

(hidden)

www.bbb.org

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Patricia - 1 y ago

0

I just got denied for my $750 refund for something I never wanted to begin with. I thought I would try the free trial on 9/17/16, which i did once and it is not for me. I had no idea I was going to get charged $750!!!!

THIS IS A SCAM AND I AM REPORTING IT TO THE BETTER BUSINESS BUREAU.

I WILL dispute this charge with my credit card and hope I

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DIANNE - 1 y 55 d ago

0

I USED THE FREE DROPBOX FOR YEARS. I THOUGHT I WOULD TRY THE TRIAL BUSINESS VERSION.

BIG MISTAKE!!!!! I BECAME ILL, DID NOT LOG ON FOR A BIT AND THE NEXT THING I KNOW I HAVE BEEN CHARGED $750.00 FOR THEIR BUSINESS VERSION. I AM ONE PERSON!!! I NEVER WANTED THIS ,,EVER!!! I WORK FOR A LARGE MEDIA OUTLET WHO HAVE THEIR OWN SYSTEM, I AM ONE PERSON THAT FREELANCES FROM HOME FROM TIME TO TIME.I HAVE NO NEED FOR THE $750.00 BUSINESS VERSION.

THERE IS NO CUSTOMER SERVICE, WELL PLAYED DROPBOX!!!...NO ONE TO TALK TO, NO ONE TO RECTIFY THE PROBLEM. I FINALLY SOMEHOW AFTER HOURS OF SEARCHING GOT A LIVE PERSON THAT WAS RUDE, UNPROFESSIONAL AND TOLD ME IN NO UNCERTAIN TERMS 'I'M OUTTA LUCK.

IF YOU SEARCH ONLINE YOU WILL SEE I AM NOT THE ONLY PERSON THAT HAS EXPERIENCED THIS EXACT SCENARIO.

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Anonymous - 1 y ago

0

I had the EXACT thing happen to me! I wish I would have read this before getting SCAMED!!!!!!!!!!!!!!!!

I will stop people on the street and tell them this story and tell them to stay away from DROP BOX!!!!

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Larry - 1 y 72 d ago

0

I am trying the free version of drop box to see if it actually works. Well it does not work for me. I have tried numerous problem solver tips shown on the drop box site and nothing works. It is impossible to get a breathing person on the phone so I guess that is indicative of what I could expect with a paid subscription.

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Roberto Rodriguez - 4 y ago

1

DROPBOX! I PAY FOR YOUR SERVICE! AND I EXPECT TO HAVE MY FILES WHEN I NEED THEM, WHEN MY CUSTOMERS NEED THEM!!!!

BECAUSE OF YOUR ERROR!!! I CAN NOT ACCESS MY FILES!!!!!! AND I CAN NOT DELIVER THEM TO MY CUSTOMERS!!!!!!

YOU DID NOT LET ANY OF YOUR CUSTOMERS KNOW YOU HAD A PROBLEM!!! THUS I COULD NOT LET MY CUSTOMERS KNOW! NOW THEY ARE PISSED!!!! I AM ABOUT TO GET SUED!!!! I AM AFFECTING, DELAYING MILLIONS OF DOLLARS WORTH OF CONSTRUCTION PROJECTS FORGET MILLIONS MORE LIKE BILLIONS, AND YOUR LITTLE ERROR COULD VERY WELL END UP PUTTING MANY PEOPLE OUT OF BUSINESS!!! YOU NEED TO CORRECT THIS NOW!!!!!!!!! NOW!!!!!! OTHERWISE THE LAW SUITS THAT WILL FOLLOW WILL PUT YOU OUT OF BUSINESS!!!!!

I NEED ANSWERS, TODAY, I NEED TO BE ABLE TO ACCESS MY FILES TODAY!!!!! YOU NEED TO PROVIDE CUSTOMER SERVICE, THIS IS ABSURD THAT THERE IS NOT ONE SOUL THAT YOUR CUSTOMERS CAN TALK TO!!!!!!!!

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Drop dead DROPBOX - 1 y 177 d ago

3

Roberto,

Your writing all that you posted onto this ridiculous site is no different than walking into a forest and explaining it to the trees around you.

All you accomplished here is to briefly vent, onto deaf ears.

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viet vet - 3 y ago

1

I've been trying to figure out how to convert Dropbox HTML files to JPG files so I can place photos in the order I want and in a file I want.

On-live "Contact Us" simply moves the user around and around but never comes up with anyone to speak to, just more loops to answer more questions that have nothing to do with the users needs.

Give me a break, someone has to know how to convert Dropbox files to JPG.

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sylviabrowder - 5 y 89 d ago

#Smallbiz #Tip for #Women: @Dropbox makes it easy to share files, ie, image & graphic files thats large side & can't be emailed. #Business

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kirillz - 5 y 89 d ago

Go @Dropbox! You can do it! Been trying to upload a 50kb file in the last 15 minutes.

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phillipedits - 5 y 89 d ago

I wish I could share folders in @Dropbox from my smartphone instead of having to log in to my account... #annoying

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MarcLucasHQ - 5 y 89 d ago

@Dropbox is taking along time to upload just plain and simple .txt files tonight??

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fredwhy - 5 y 90 d ago

@Dropbox are you guys having connection issues, or is it my bandwidth?!

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NicolaSi70 - 5 y 90 d ago

@Dropbox I think Drew and Arash are genius!! Keep up the good work, guys! Thank you so much :-)

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miguelduarte42 - 5 y 90 d ago

I wish I had an alternate reality in which I could experience working for @dropbox, @google, or @facebook. Seems like an impossible dream :)

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adampfrederick - 5 y 91 d ago

@shadowBarkley @Dropbox Way to shill for the man. How much are they paying you? Are you deep in the pocket of Big Cloud Storage?

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jaywalkn - 5 y 93 d ago

@Dropbox you should work on security instead of mascots.

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