Information, reviews and public commentary for US companies

 

Dropbox

Rating
0.463415
Web
dropbox.com
Address
185 Berry St 4th Floor
San Francisco, CA
94107
Contact
Drew Houston
Role
Founder
Employees
78
Twitter IDs
@Dropbox
General profile image

Abdul Hafeez - 11 h 39 m ago

0

Dropbox ts not a responsible company. They have charged my credit Card $99 and I had cancelled their service a year ago. They have no customer service email or phone. They should be investigated.I want them to know that I happily will join a class action suit against Dropbox.

General profile image

FURIOUS UNWILLING CUSTOMER - 5 d 11 h ago

0

Class Action suit time!

General profile image

Anonymous - 34 d 18 h ago

0

Below 1 star. It wouldn't let me cancel my plan or delete my account. Any time I try to delete it keeps popping up messages for me to keep the account and if I keep clicking on I still want to cancel, it leads to an error page. Their support is the worst ever. Totally ridiculous. They won't fix the issue. Su

General profile image

Quynh Kieu - 113 d ago

0

This company support has been just awful!

1. although they recognize that my account was deleted by mistake, they promised to restore it but nothing has been done for over 1 week

2. there is no contact number of any kind.

3. the company only care about making new sales, but not at all about existing customer. I cannot function because I have no access to my files, and they do not respond, no matter that I have 3 support tickets!

General profile image

Germain - 114 d 14 h ago

0

WHY IS IT SO DIFFICULT TO CONTACT DROPBOX?

THERE IS NO NUMBER OR NOT EVEN AN EMAIL FOR CUSTOMER INQUIRIES.

WHA THE FUCK?

General profile image

John Gotti - 181 d ago

0

Dropbox.Drew Houston . A scary operation that's going to go South where there is no extradition treaty with U.S. probably Brazil. But you see it. Heat it .taste it. They are a fraud. .they deserve everything they get from ever customer who been scammed. All the comments that I read online about how they deleted one guys files on his notebook computer when he was on a business OMG they tried to scam me with same bullshit story

General profile image

Pissed off customer - 250 d 9 h ago

0

I have used dropbox free service for some time now. I decided to upgrade to business standard for cloud storage of emails and data files. Took me a better part of a day to get someone to answer my question before moving forward with my endeavor. Downloaded the 30 free trial to take it for a test drive. Tried syncing my files to their service. Was immediately notified my box was full and prompted me to upgrade. Interesting since I did upgrade. The sync service ended up locking out my computer, completely froze. This put me into a panic and tried to reach out to tech support to see WTF was happening. That's when the sh-t really hit the fan. Spent more than 3 hours with chat support. The 1st 3 operators 2 sentences in to the chat abruptly ended the chat. After the 3 attempts with chat I could no longer access the chat feature. So I started emailing. Several hours later someone from sales actually called me and proceeded to tell me that the 3Tb storage space would not take affect until I started paying the premium. Things got really interesting when the comment he made regarding chat support being substandard and how the company is trying to deal with the problem. Wonderful....should have read more reviews before jumping in. In short save your money, time and anxiety level and go elsewhere for your service. All too bad as the way the features are described sounded just what my company needed. Extremely disappointed.

General profile image

Mad Dentist - 263 d 18 h ago

1

I have used Dropbox for 6-7 years now for my blog photos. It start out costing me $99/yr...and now I just saw on my business credit card this month that my auto-renewal fee is $750.00. I have tried to connect with on the phone...which is impossible....plus you never can get a real person to speak to. I had my credit card company void this bogus auto fee !.

General profile image

Anonymous - 304 d 7 h ago

Does not work on my iPad I was offered a trial offer but I canceled it meanwhile I was charged 10. $ anyway. Shame on you drop box theives

General profile image

Sam - 1 y ago

0

2 MONTHS of "our engineers are working on it"

I don't know about anyone else, but two months is 60 days too many to be paying a company that isn't providing the service they promised.

My email was locked to a dropbox team that I was no longer wanting to be a part of. The reps assured me it was easy to leave and instructed me on the steps, but when I sent them screen shots of what was happening they just scratched their heads.

General profile image

Anonymous - 1 y ago

0

Following is the quote from the beginning of a chat I had with first Franz, the Hannah at dropbox.com. Three days later Troy contacted me from you restoration dept, and has so far refused to restore my account, because he says that my email on my acct, (hidden) doesn't match my return on my email,, (hidden). They are the same acct at Cal State University, Long Beach, and I gave him several ways to verify this. So far no response. DROPBOX HAS A SERIOUS FLAW WHEN IT CAN NOT ONLY DELETE FILES ON FROM DROPBOX.COM, BUT ALSO ALL MY ORIGINAL (ONLY COPY) FILES ON MY COMPUTER WITHOUT MY PERMISSION. It deleted about 440,000 files I believe. I want AN IMMEDIATE HOLD ON DELETING ANY PREVIOUS BACKUPS OF DELETIONS ON MY ACCT, AND HELP RESTORING THE LATEST POSSIBLE VERSIONS OF THOSE DELETED FILES. FOLLOWING IS A STATEMENT OF WHAT HAPPENED (MY ORIGINAL CHAT QUOTE) on Monday, April 9. LOST 100's of ONLY COPY FILES after DROPBOX APP DELETED 1000's of my PRIMARY SOURCE FILES I have 2 computers and 2 phones on dropbox. PRIMARY COMPUTERDELL LAPTOP Inspiron 5567 The Dropbox folder contained more than 90 GB of >24,000 folders and >422,000 files. They were my primary files of almost all kinds of data for a 20+ year period. The last backup I made on another hard drive for ALL files in dropbox was Jan 21, 2018. I RELIED ON DROPBOX TO KEEP CURRENT BACKUPS FOR ALL OF THOSE FILES AND ANY ADDITIONS. This week dropbox deleted many of my most important folders, and did NOT put them in the PC Trash. SO I HAVE LOST AN UNKNOWN NUMBER OF FILES CHANGED OR CREATED SINCE JANUARY. DROPBOX NOT ONLY DELETED MY BACKUP FILES ON 'THE CLOUD'IT ALSO DELETED THE ORIGINAL SOURCE FILES!! SECONDARY COMPUTERDELL DESKTOP XPS 8700 (MY MEDIA and BACKUP COMPUTER). I put the dropbox folder for it on an EXTERNAL SEAGATE HD. I store ALL MY PERSONAL PHOTOS AND VIDEOS on that HD. It is the primary source of those personal photos and videos. I also stored old copies of many of the folders from the dropbox folder on my LAPTOP in that dropbox folder. However, I started getting old copies of files copied onto my laptop dropbox folder with a file name that included a phrase "conflicted copy from MediaXPS" INTO MY LAPTOP DROPBOX FOLDER [MY PRIMARY FOLDER WITH THE NEWER COPIES ON IT]. To solve this problem, I deleted the folders on the desktop xps 8700 that were the source of these "conflicted copies." Perhaps this had something to do with the (days later) DELETING OF THE PRIMARY (AND NEWER) COPIES OF ALL THESE FOLDERS ON MY LAPTOP. IN ANY CASE DROPBOX SHOULD NEVER DELETE FILES ON MY COMPUTER WITHOUT MY PERMISSION!! I HOPE YOU HAVE BACKUPS OF THESE DELETED FOLDERS/FILES, BECAUSE I DO NOT HAVE COPIES OF MANY OF THEM. OBVIOUSLY, DROPBOX CANNOT BE TRUSTED AS A BACKUP SOURCE. I MUST FIND A NEW SYSTEM FOR BACKING UP MT DATA. PLEASE HELP ME RECOVER MY LOST DATA.

General profile image

Diana - 1 y ago

4

There are many things I LOVE about dropbox. For example, when I had a virus we were able to get back all our data that was on dropbox.

On the other hand, they have a very strict no-refund policy. So if you accidentally add a new license instead of reusing one for someone who has left, TOO BAD.

General profile image

Hot under the collar! - 1 y ago

0

Contract Issues

Problem: My husband/business partner and I were trying to combine our two Dropbox accounts into one. I had a 5 license

business account for our business team. My husband had one account he wanted to transition over to the business account. We upgraded our

business account and paid $1,000 by credit card on 3/29 for unlimited storage, legacy pricing of $20 per license, monthly billing and 5 business licenses. HOWEVER, The support person my husband was working with downgraded our account without warning us that we would lose our legacy pricing. The downgrade also resulted in our team suddenly exceeding capacity and not being able to save anything to Dropbox, and our team folders not syncing. We wrote and called through every possible avenue and lodged a complaint with the BBB. So far, one person in billing replied but obviously didn't read the details, because she blamed us for downgrading our account and said we will have to pay a higher price to reinstate it. They already have $1,000! We have called and sent a clearly documented email trail through every support method that Dropbox offers and once again, we are waiting.We are on our 6th day of NO SERVICE and being out $1,000! There is no way to talk to a real human being about this problem! This is horrible customer service! SIGN ME UP FOR THE CLASS ACTION SUIT!

General profile image

Tom - 2 y ago

0

To Drew Houston

I sent emails on 26 April and 4 May which have not been responded to.

Furthermore, I have been trying to resolve an issue since February this year regarding renewal of membership.

I keep getting pathetic and run around answers.

No one wants to accept responsibility for a Dropbox problem in renewing membership at the original rate rather forcing renewal at a higher rate.

I am trying to resolve this matter amicably before I lodge a complaint with the Justice Department/Consumer Affairs for misleading and deceptive conduct.

Any suggestion how to resolve this matter.

Regards, Tom

General profile image

Paul. - 1 y 151 d ago

0

Tom,

You are so correct. I think that there are now enough customers to place a class action suit on their doorstep.

If anyone here wants to do this, contact me as I already have ammunition and a lawyer (very good one )!!! who believes we could all make a case for Negligence, Fraud, Theft, and a few more. Some will stick!

Thanks,

Paul.

General profile image

Vaibhav - 1 y 125 d ago

1

I would like to be a part of any class action lawsuit. Please contact me at vaibhavphadnis at hotmail dot com

General profile image

JZ Holden - 1 y 104 d ago

0

Count me in. I literally was hijacked into a business account and whenever I contact them, I receive an email asking me was I satisfied with the resolution of my complaint. One big circle without an end, and Ching a Ching my money going into DB like gold into a black hole.

General profile image

Kevin - 1 y ago

0

Absolutely, count me in. This company is absolutely criminal!

General profile image

Julie - 1 y ago

0

I am in... I work for Panera for a year I do 2 positions get paid for one, they have let me haging for 2 months and nothing of my raise go through... I had done certified training that I never got pay for the 3 hours of training. The management just care less and I do believe they do that intentionally... I am not the only one at the store going through this...

General profile image

Bob Schuetz - 1 y 109 d ago

0

If there is a class action suit in the making please count me in. This company is the worst I've come across in a long, long time. I've been forced to upgrade my services just so I could talk to Technical Support only to find out they really don't have the answers or the authority to take any action to get anything done. I've had files missing, re-arranged, "sync errors" that cannot be explained, and the very best response is, "I'm sorry".

When asked where their Corporate Office was located I was told they were not allowed to reveal that information! When asked if I could speak with a member of Management I was told "they were not available". How convenient.

General profile image

T Moseley - 1 y 128 d ago

I signed up for a 30 day free trial with dropbox. I then received an email giving 3 steps to set up and then a Get Started button. I decided not to use Dropbox and I did not click on the blue button to start the trial. So certainly I was surprised when I got charged $450 today for a product that I do not want. Please refund me my money IMMEDIATELY. And cancel or tell me how to cancel this so that it will not happen again. Please delete my Paypal information immediately.

Not happy!

General profile image

Linda - 1 y 137 d ago

1

I have never had such a HARD Time trying to contact a Customer Support Person in my Life!!!!

This Dropbox Company is a JOKE! I am screaming for help.

Every avenue is a dead end. Is there a Boss? Everyone has a Boss!!!

Doesn't the Box care?

I would be ashamed if this was my Company.

Does ANYONE know the phone number for Dropbox???

I have questions....just a few.

I want to resolve my problems....

General profile image

troy - 1 y 137 d ago

Wow.... i just found the site. i can only say +1 to terrible service dropbox as devolved into in regards to customer service. I had to pay $6K to speak to someone who could only send email. I will not be hearing anything from this guys. I will like stop payment on the CC once we move the data to another location and tell Drew to sue me for the money....

General profile image

Robert - 1 y 144 d ago

0

The company will not respond to emails and there is no way to leave a phone message. There is something funny about this company.

General profile image

Communique GMBH. - 1 y 151 d ago

1

I have had a corporate, and two personal accounts with this sorry excuse for a company. I have run companies, and wonder how this "organisation remains in business. I have two friends who have a software suite from a European company and are now negotiating to License this product here in the USA.

If this happens Dropbox will fall. The unnamed company has a huge presence in Europe, and we are looking immediately to work with BOX to supply a Multi-Tiered solution to Top 500 Co's. We will also put DropBox Services/Support to shame. I am very aware, having polled people like yourselves that you want a live person(s) supplying immediate small advice/ answers in a timely manner.

Watch this space in the New Year!

Other Reviews & Comments

McDonald's Corporation
Shaun Brotherton Date:Unavailable

Circle K Stores Inc
Anonymous First and last time I ever step foot in a Circle

Outback Steakhouse
Dan Jewett On June 13,2018 my wife and I went to Outback Steakhouse in ... 

Victoria's Secret Stores, Inc.
Amy Why do you guys discontinue the best stuff?? The hold pleas ... 

Yahoo! Inc.
Red Dawn Wow reading these comments is mindblowing. Looks like Yahoo ... 

Fox News Network, LLC
To the poster too dumb to spell dumb Are they dum?

Albertson's LLC
Anonymous Left my wallet at the check stand. Called back promptly and ... 

Taco Bell Corp.
Pissed Your service sucks at your Parker Rd location in St. Louis. ... 

Google Inc.
Tony Perfect example read what it says on my last post I rate yo ... 

Domino's Pizza, Inc.
Brook Jose from the dominos in quinlan, tx was very rude and disr ... 

United Parcel Service, Inc.
S I went in ups florin, sacramento, ca to return box of linen ... 

Best Buy
Best Buy will not fix fridge ice under warranty My name is David Arias. I live at1124 San Julian Dr, San Ma ... 

T-Mobile USA, Inc.
Dion I am a customer but not for much longer three months have p ... 

J. C. Penney Corporation, Inc.
Brenda The salon in New Braunfels: I've had nothing but terrible e ... 

Petsmart
Ron G I signed up for the rewards program which seems okay so far ... 

Lowe's
John cambriello Your delivery and return service is the worst I've ever exp ... 

General Motors
Ray I purchased a new vechical on 5/22/19 from Gordon Chevrolet ... 

TGI Friday's
Glen I see tv ads for T.G.I. Friday's, closest one is nearly 100 ... 

Old Navy
Anonymous I bet they will be happy when that damn caravan gets here t ... 

Home Depot
Carl A. Stay away from Home Depot in Colonial Park, Harrisburg, PA. ... 

Liberty Mutual Holding Company, Inc.
Anonymous I agree with your point but why do grown adults sit around  ... 

Paypal
Diana It just happened to me as well. They are evil and Trump nee ... 

Golden Flake Snack Foods Inc
Anonymous We love Golden Flake Sweet Heat pork rinds. We will drive t ... 

Barnes & Noble
ANONYMOUS You are not the only one, Anonymous.

Ace Hardware
Anonymous You wasted more than $.66 in gas.

MetroPCS Communications, Inc.
Alex Your store on 7th street and Union Hills, phx, az just ripp ... 

Enterprise Holdings, Inc.
John cocktoasten http://picdeer.com/audreygandy878#

Dish Network
Deanna I WAS BLATANTLY LIED TO! I ordered dish only to receive HBO ... 

Staples
Mike B. Absolutely the worst Co. To do business with. Ordered

Wal-Mart Stores, Inc.
Tony I contacted the corporate offices in regards to a pharmacis ... 

Ashley Furniture
Conrad Stull After purchasing 3 rooms of Furniture from Ashley in mid Ap ... 

Subway
Drago I had a bad coupon experience. Warning, read the fine print ... 

Citigroup Inc.
Horrible Has anyone ever thought about going public to 20/20 or 60 m ... 

Dick's Sporting Goods
Anonymous Mr. Stack please review this. This is the worst customer se ... 

Rent a Center
Dissatisfied07 Frankford Avenue Pennsylvania RENT A CENTER is unprofession ... 

Books-A-Million Inc
Sandra Cochran Hello I am trying to get a hold of the corporate office CEO ... 

The Home Depot, Inc.
Michael Lauritzen I am writing to Home Depot Corporate office with a rather b ... 

Petco
Betts fish selling shameful Please stop this cruel trade in Betta fish it's shameful no ... 

ADT Security Services, Inc
Insecure! Apparently this Bogus address isn't where their corporate o ... 

Dollar General
M. I work there two years ago and you're correct Julie Moran h ... 

Instacart
Cherene Thompson Ditto! I loved my job, the same story! Not only did they ac ... 

Vivint
Anonymous (hidden)

Choice Home Warranty
Jacque I am filing with the Georgia dept. of consumer affairs, I a ... 

Hyundai USA
Patrick Kelly Your customer service regarding the replacement of engines  ... 

Walgreens
Anonymous Good evening Employers,

Starbucks
francisca E Vasquez Like i said i had the worst experience ever at starbucks at ... 

Circle K Stores
Marvis Hicks My name is Marvis Hicks, and I am the Outreach & Educat ... 

Sonic Corp.
Marvis Hicks Hello Employers,

The Wendy's Company
Anonymous Good Day Employers,