Information, reviews and public commentary for US companies

 

Dropbox

Rating
0.56
Web
dropbox.com
Address
185 Berry St 4th Floor
San Francisco, CA
94107
Contact
Drew Houston
Role
Founder
Employees
78
Twitter IDs
@Dropbox
General profile image

Miss Stacy White - 3 d 7 h ago

4

well well well They have a number to call you guys can try that /+1-833-663-66OO

well well well They have a number to call you guys can try that /+1-833-663-66OO

well well well They have a number to call you guys can try that /+1-833-663-66OO

well well well They have a number to call you guys can try that /+1-833-663-66OO

well well well They have a number to call you guys can try that /+1-833-663-66OO

General profile image

Mark - 1 d 6 h ago

0

Update on the number 1-(hidden)

General profile image

Tom - 255 d ago

0

To Drew Houston

I sent emails on 26 April and 4 May which have not been responded to.

Furthermore, I have been trying to resolve an issue since February this year regarding renewal of membership.

I keep getting pathetic and run around answers.

No one wants to accept responsibility for a Dropbox problem in renewing membership at the original rate rather forcing renewal at a higher rate.

I am trying to resolve this matter amicably before I lodge a complaint with the Justice Department/Consumer Affairs for misleading and deceptive conduct.

Any suggestion how to resolve this matter.

Regards, Tom

General profile image

Paul. - 29 d 7 h ago

0

Tom,

You are so correct. I think that there are now enough customers to place a class action suit on their doorstep.

If anyone here wants to do this, contact me as I already have ammunition and a lawyer (very good one )!!! who believes we could all make a case for Negligence, Fraud, Theft, and a few more. Some will stick!

Thanks,

Paul.

General profile image

Vaibhav - 3 d 7 h ago

1

I would like to be a part of any class action lawsuit. Please contact me at vaibhavphadnis at hotmail dot com

General profile image

T Moseley - 6 d ago

I signed up for a 30 day free trial with dropbox. I then received an email giving 3 steps to set up and then a Get Started button. I decided not to use Dropbox and I did not click on the blue button to start the trial. So certainly I was surprised when I got charged $450 today for a product that I do not want. Please refund me my money IMMEDIATELY. And cancel or tell me how to cancel this so that it will not happen again. Please delete my Paypal information immediately.

Not happy!

General profile image

Linda - 15 d 7 h ago

1

I have never had such a HARD Time trying to contact a Customer Support Person in my Life!!!!

This Dropbox Company is a JOKE! I am screaming for help.

Every avenue is a dead end. Is there a Boss? Everyone has a Boss!!!

Doesn't the Box care?

I would be ashamed if this was my Company.

Does ANYONE know the phone number for Dropbox???

I have questions....just a few.

I want to resolve my problems....

General profile image

troy - 15 d 9 h ago

Wow.... i just found the site. i can only say +1 to terrible service dropbox as devolved into in regards to customer service. I had to pay $6K to speak to someone who could only send email. I will not be hearing anything from this guys. I will like stop payment on the CC once we move the data to another location and tell Drew to sue me for the money....

General profile image

Robert - 22 d 5 h ago

0

The company will not respond to emails and there is no way to leave a phone message. There is something funny about this company.

General profile image

Communique GMBH. - 29 d 7 h ago

1

I have had a corporate, and two personal accounts with this sorry excuse for a company. I have run companies, and wonder how this "organisation remains in business. I have two friends who have a software suite from a European company and are now negotiating to License this product here in the USA.

If this happens Dropbox will fall. The unnamed company has a huge presence in Europe, and we are looking immediately to work with BOX to supply a Multi-Tiered solution to Top 500 Co's. We will also put DropBox Services/Support to shame. I am very aware, having polled people like yourselves that you want a live person(s) supplying immediate small advice/ answers in a timely manner.

Watch this space in the New Year!

General profile image

Tim - 50 d 9 h ago

1

I have never in my life been so insulted by a company and their customer service how this company survives is beyond me I've been a loyal customer you charge my credit card all the time and I cannot get one person to contact me about not being able to log back into my account since my 2-step Verification phone number has been deleted and Disconnected by my old company I am so sad and disappointed that you have all of my family pictures files and folders and I cannot access them no one will call me back contact me or anything embarrassing that I've even done business with

General profile image

Tim - 50 d 9 h ago

0

This is the worst customer service I've ever ever had in my entire life my old phone number was disconnected and I can't access my account and after months of trying to send email request for help I do not get I get an automatic computer rated email reply with no help they have all of my files my history my folders my family pictures I can't update anything this is insane

General profile image

Sherwood Bethea - 87 d 13 h ago

0

My name is Sherwood Bethea. My email address is (hidden) and my phone number is 267 304 5497. Your Company has been taking $9.99 from my account for the last three months. And I am not able to update my dropbox. It continues to said it is full and needs update. I try to update and ever time it is asking for money. I u are not goi g to update my dropbox I need your company reinvest my funds back into my account. I tried several time to call and only a answering machine comes and tells me to go to the website. I need u to call me asap.

General profile image

Ripped off - 90 d ago

0

To Drew Houston

I sent emails on October 13,18,19,20which have not been responded to.

Furthermore, I have been trying to resolve an issue you took a thousand dollars of of me which I did not want to pend and you just disappeared

I keep getting pathetic and run around answers.

No one wants to accept responsibility and even call me why are you bidding and not responsive at all

I am trying to resolve this matter amicably before I lodge a complaint with the Justice Department/Consumer Affairs for theft

General profile image

Robert SCVR - 92 d 8 h ago

0

I have been shut out of my own account from Dropbox for a week and every time I try and get support they send me the same damn generic response that I am not the Admin and will do absolutely nothing to correct the issue other than resending the same usless email that directs me to forums. I signed on thinking my company files would be safe this way but they are useless and have done nothing for me in a week while I cannot run my company without all my files!

Now I'm stuck trying to find corporate offices but so far like the rest of the company's support team they are MIA.

General profile image

Serafima - 113 d 6 h ago

1

Why is it not possible to reach customer service? Why are you hiding?

General profile image

DIANA - 142 d 3 h ago

0

I had a free dropbox for years and loved it. So last January I paid the $99 for more storage on DIANA dropbox using AOL email

Then I asked them to changed my email address on my DIANA dropbox to a new GMAIL.

I already had another dropbox using DIANA plus my last name and it was linked to my GMAL.

Well they changed my DIANA dropbox name to DIANA and my last name in addition to changing my email from AOL to GMAIL.

Now I cannot access DIANA from any of my devices. I cannot add any files to any of my dropbox accounts.

So they are useless to me.

I have emailed support back and forth since early July to attempt to fix the problem to no avail.

I then asked for them to close all of my dropbox accounts and refund half of my $99 to no avail.

Don't pay for DROPBOX EVER!!!!

General profile image

Trish Swain - 177 d 2 h ago

0

Still no way to get any meaningful tech help from this faceless corporate monolith. I simply want to find out how to make new files saved on my desktop show up on my new Microsoft Surface Pro 4 on which I installed Dropbox. No answers anywhere. I am sick of corporations that don't even provide a phone number or chat.

General profile image

zombie apocalpse - 277 d ago

0

Drop box operates by harassment, deceit,deception ,fraud, and those are some of their positive business practices. Their closest business operating model. would be " (globally) widespread rise of hostile nerds and qeeks they rise from the dead and attack humans at their computer stations. "stealing their files" similar to a zombie apocalypse .

General profile image

Pat - 1 y 72 d ago

0

Dropbox FREE TRIAL IS NOT FREE!! YOU GET CHARGED $750 UNLESS YOU CANCEL BUT THEY NEVER MAKE THIS FACT OBVIOUS. I HAD TO TRICK THE CUSTOMER SUPPORT INTO GETTING A LIVE PERSON AND HE SAID.... "IT UPGRADED ITSELF TO THE BUSINESS PLAN".

NO EMAILS, NO REMINDER, NO INQUIRY ON WHAT PLAN I MIGHT WANT, JUST A $750 NON-REFUNDABLE CHARGE...according to their corporate policy..

HERE IS THE INFO TO FILE A BETTER BUSINESS BUREAU COMPLAINT at www.bbb.org

The BBB of the Golden Gate and Northern California

1000 Broadway, Suite 625

Oakland, CA 94607

(510)844-2000

(hidden)

www.bbb.org

General profile image

Patricia - 1 y 72 d ago

0

I just got denied for my $750 refund for something I never wanted to begin with. I thought I would try the free trial on 9/17/16, which i did once and it is not for me. I had no idea I was going to get charged $750!!!!

THIS IS A SCAM AND I AM REPORTING IT TO THE BETTER BUSINESS BUREAU.

I WILL dispute this charge with my credit card and hope I

General profile image

DIANNE - 1 y 119 d ago

0

I USED THE FREE DROPBOX FOR YEARS. I THOUGHT I WOULD TRY THE TRIAL BUSINESS VERSION.

BIG MISTAKE!!!!! I BECAME ILL, DID NOT LOG ON FOR A BIT AND THE NEXT THING I KNOW I HAVE BEEN CHARGED $750.00 FOR THEIR BUSINESS VERSION. I AM ONE PERSON!!! I NEVER WANTED THIS ,,EVER!!! I WORK FOR A LARGE MEDIA OUTLET WHO HAVE THEIR OWN SYSTEM, I AM ONE PERSON THAT FREELANCES FROM HOME FROM TIME TO TIME.I HAVE NO NEED FOR THE $750.00 BUSINESS VERSION.

THERE IS NO CUSTOMER SERVICE, WELL PLAYED DROPBOX!!!...NO ONE TO TALK TO, NO ONE TO RECTIFY THE PROBLEM. I FINALLY SOMEHOW AFTER HOURS OF SEARCHING GOT A LIVE PERSON THAT WAS RUDE, UNPROFESSIONAL AND TOLD ME IN NO UNCERTAIN TERMS 'I'M OUTTA LUCK.

IF YOU SEARCH ONLINE YOU WILL SEE I AM NOT THE ONLY PERSON THAT HAS EXPERIENCED THIS EXACT SCENARIO.

General profile image

Anonymous - 1 y 116 d ago

0

I had the EXACT thing happen to me! I wish I would have read this before getting SCAMED!!!!!!!!!!!!!!!!

I will stop people on the street and tell them this story and tell them to stay away from DROP BOX!!!!

General profile image

Larry - 1 y 136 d ago

0

I am trying the free version of drop box to see if it actually works. Well it does not work for me. I have tried numerous problem solver tips shown on the drop box site and nothing works. It is impossible to get a breathing person on the phone so I guess that is indicative of what I could expect with a paid subscription.

General profile image

Roberto Rodriguez - 4 y ago

1

DROPBOX! I PAY FOR YOUR SERVICE! AND I EXPECT TO HAVE MY FILES WHEN I NEED THEM, WHEN MY CUSTOMERS NEED THEM!!!!

BECAUSE OF YOUR ERROR!!! I CAN NOT ACCESS MY FILES!!!!!! AND I CAN NOT DELIVER THEM TO MY CUSTOMERS!!!!!!

YOU DID NOT LET ANY OF YOUR CUSTOMERS KNOW YOU HAD A PROBLEM!!! THUS I COULD NOT LET MY CUSTOMERS KNOW! NOW THEY ARE PISSED!!!! I AM ABOUT TO GET SUED!!!! I AM AFFECTING, DELAYING MILLIONS OF DOLLARS WORTH OF CONSTRUCTION PROJECTS FORGET MILLIONS MORE LIKE BILLIONS, AND YOUR LITTLE ERROR COULD VERY WELL END UP PUTTING MANY PEOPLE OUT OF BUSINESS!!! YOU NEED TO CORRECT THIS NOW!!!!!!!!! NOW!!!!!! OTHERWISE THE LAW SUITS THAT WILL FOLLOW WILL PUT YOU OUT OF BUSINESS!!!!!

I NEED ANSWERS, TODAY, I NEED TO BE ABLE TO ACCESS MY FILES TODAY!!!!! YOU NEED TO PROVIDE CUSTOMER SERVICE, THIS IS ABSURD THAT THERE IS NOT ONE SOUL THAT YOUR CUSTOMERS CAN TALK TO!!!!!!!!

General profile image

Drop dead DROPBOX - 1 y 241 d ago

3

Roberto,

Your writing all that you posted onto this ridiculous site is no different than walking into a forest and explaining it to the trees around you.

All you accomplished here is to briefly vent, onto deaf ears.

Other Reviews & Comments

Gold's Gym International, Inc.
Lacie Worst company EVER!! Do not join. Did a no commitment membe ... 

McDonald's Corporation
Kcgrandma All emplyees involved should be fired along with manager th ... 

Jack in the Box Inc.
P.OBrien I can't believe you stopped serving the best Hamburg ever!  ... 

Netflix
Jasmine Bowman Dear Netflix, I have a son with Down Syndrome and I am very ... 

Lowe's
GS I bought a flooring on July the first material they let on  ... 

The Home Depot, Inc.
Ken I was on the home depot web site, it was all a pain in the  ... 

Food Network
Nancy Glad you enjoyed the show, I'll give you a heads up for the ... 

Dollar General
Anonymous How can someone else use your information and customer serv ... 

AT&T
Melvyn Lawrence Hi I am a customer that live in Upper Darby Pennsylvania. Y ... 

Fandango Inc.
EXHAUSTED Start leaving complaints on their twitter account about how ... 

Domino's Pizza, Inc.
No longer a customer I ordered a pasta with a hair on it, called and was cursed  ... 

Taco Bell Corp.
Carmen Ochoa This is the worst customer service I've ever experienced at ... 

Petco
musicgurl41 musicgurl41

Google Inc.
Eusebio JR Perez Colon Eusebio JR Perez Colon ( President,CEO,Owner And Founder Of ... 

Barnes & Noble
qqqqqqqqqqqqqq Just wanted to now if it company policy for their employees ... 

Outback Steakhouse
Consented consumer Me and my wife were at your Ross township location today to ... 

Papa Johns
Linda Iiordered 4 pizza's cheese bread and garlic knots from papa ... 

Hulu LLC
Marilou Durham I cancelled hulu the middle of november and Im still being  ... 

Best Western
Ib Mo Hi,

Drivetime Automotive Group
Robert Sparks I bought a 2011 sonatas from the dealer in New Braunfels, T ... 

LA Fitness
Skylark6838@yahoo.com My name is Ronald Polin, I am a member of your Silver Sneek ... 

Ford Motor Company
Deceived and Disheartened I have never had a worse customer experience than today whi ... 

Church's Chicken
DIANE HAYES i went too your church!s on 55 prospect on wednesday of thi ... 

American Airlines
Ryner Lute Did they ever get back to you on this? I am looking for the ... 

Dish Network
Jackie Dear Joseph Clayton

Fox News Network, LLC
Sage to CA CA

Southwest Airlines Co.
Judith Dear Southwest Airlines: We fly Southwest as often as our d ... 

America's Car-Mart Inc
Spencer Razo CAR-MART in SAINT JOSEPH MISSOURI OWES ME 2 CARS AND DAMAGE ... 

Wal-Mart Stores, Inc.
very unhappy this will do no good I pretty sure they won't see this but  ... 

Dick's Sporting Goods
Nicole I have been waiting for over a month on my Gun safe that I  ... 

Paypal
dispute resolution When there is resolution dispute with merchant, the custome ... 

Safeway, Inc.
Mike Hogan I want make complant about a manger at the Salida co her na ... 

Rent a Center
K.Lewis The rent a center in Bayshore ny is terrible the communicat ... 

J. C. Penney Corporation, Inc.
good bye jc penney I have been a customer of jc penny as long as I can remembe ... 

TGI Friday's
patricia ross I love taking my friends out to eat at TGIF this is one of  ... 

Panera Bread
Gary Had dinner @ 6p.m. on Saturday 1/20/2018 ...Tables are alwa ... 

Cox Communications, Inc.
Julia Diggs I know this may fall on deaf ear but I don't know how else  ... 

Costco
Melody I've been frequenting Costco in Los Angeles for over 25 yea ... 

United Parcel Service, Inc.
Tim I've had nothing but trouble with 2 shipments and when you  ... 

Sprint Nextel Corporation
Dr. Lori E. Amy I have been seriously traumatized by my experience with Spr ... 

7-Eleven, Inc.
UPSET LOST CUSTOMER I go to a 7-11 in Inglewood CA store #18890 the Manager Moh ... 

AppleBee's
Rita I am sitting in Applebee's restaurant right now me and my n ... 

Hyundai USA
VERY UNHAPPY i AM SO IN AGREEMENT WITH YOU!!!!!!

Frys Food Stores
Marissa K. I went to store in Prescott Valley and when I got home my h ... 

Discount Tire
Derecia Hannah Serviced at Discount Tire 2356 Gallatin Rd, Madison , TN Re ... 

GameStop Corp.
RONALD EVANS I mad an online purchase on january2 paid 8 dollars for 2to ... 

CarMax Inc.
JacjsonFe@metro.net; newpurse62@gmail.com So I purchased an Infiniti QX70 from Carmax in Torrance, Ca ... 

Rooms To Go
Timmy Purchased a 700.00 dollar TV console on 01/11/2018 at the s ... 

United Healthcare Insurance Company
Jill Melchior Pursuant to the above mentioned Medicare RX policies, I fee ... 

Amazon
wilkens I know you guys gonna read my message your customer service ... 

Placeholder advertisement