Information, reviews and public commentary for US companies

 

Dunkin' Brands Group, Inc

Rating
1.059259
Web
www.dunkindonuts.com/
Related
Dunkin' Donuts, Baskin-Robbins
Address
130 Royall Street
Canton, MA
02021
Contact
Nigel Travis
Role
President and CEO
Phone
(781) 737-3000
Fax
(781) 737-4000
Employees
1,200
Twitter IDs
@DunkinDonuts
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Jeanne Eccleston - 11 d ago

3

Dear Dunkin. My family and myself are huge customers of DD. Several years ago I was a big fan of frozen ice tea. You stopped that. Then I become a real huge purchaser of butter pecan hot or iced. Now I can't get that. I'm not sure why frozen ice tea was stopped. Lots of people in my community of bourne mass loved them. I am not going to say if I stopped going to DD the place would close down but what we spend would have to feel some repercussions. Please hear me. People have told me that you don't know unless you try. Thank you for reading this.

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Miranda S Laurence - 21 d 19 h ago

0

I just went to Dunkin Donuts/Baskin Robins in Vidor Texas, which is a brand new location to get my son an icecream. I ordered a vanilla chai tea. The 1st one I got tasted sour, so I asked them to please make me another one. They did, I got that one and took a sip and there were clumps of something in it. So, I told them something isn't right. First thing they did was check the milk dispenser and sure enough....SOURED MILK. Then they told me that they don't check the milk very often. UMMM WHAT? I almost threw up! So, then I was like ok, just give me a frozen yogurt strawberry and banana smoothie and I'll pay the difference. I sat there and watched him get a scoop of vanilla ice cream. I asked him if it was vanilla ice cream or vanilla frozen yogurt and he tells me "oh we're out of frozen yogurt " I tell him I can't have the icecream because I'm on a diet, so I just got a refund. 1st they try to serve me soured milk twice, then they try to serve me an icecream smoothie when I asked for frozen yogurt. Seriously? I won't be going back there. EVER!

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Anonymous - 31 d 31 s ago

Health Concern - My wife and I are frequent customers of Dunkin' Donuts - 7-23 & 8-21

344 Washington Street, Woburn, MA 01801 - We were customers of this location - On both dates we suggested to the manager that the bathroom was - Unsanitary(extremely dirty) a broken toilet seat and a broken light sensor ( no light when door is closed) Health Concern reported to the City of Woburn, MA - Health Dept.

Concerned Customer - Donald Peck - (hidden)

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DonutMom - 57 d 5 h ago

Please start offering a gluten-free option at your shops. My son recently got diagnosed with Celiac disease and there is nothing safe for him to eat at any location. We go to DD about 2-3 times every day for drinks and it's sad that we can't order any donut, muffin or sandwich that he can eat. There are so many people afflicted with Celiac now DD needs to get with the times!! Please consider it, thank you!

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Steven - 36 d 18 h ago

In Brooklyn New York Dunkin Donuts has a gluten free brownie in some of their restaurants

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Miki - 38 d 16 h ago

5

I have never written a letter of this kind before but thought on this occasion I should. I go to the Duncan Donuts regularly for my coffee and bagel/donuts in the morning in Boston, MA. The employees and their manager are really incredible. Their patience, politeness and quick service really stand out. This Duncan Donuts is located in Boston near a shelter (Pine Sreet Inn ) so a few of the guests come to that DD. Sometimes they just hang around but the staff treats them no differently as it should be. Frequently a team of construction workers come with an order of 8-10 items - in the morning rush I am sure this can be stressful but this amazing morning crew does this job perfectly and with a smille. If ever they make an error in the order, they immediately rectify it without any hesitation. Once I asked if they make iced cappucinos- the mgr told me no but he made me an alternative drink that was very similar and good. Hey- DD Corporate office - I hope you realize what a great group of employees you have there. If you can't give them a raise (although you should) give them a pat on the back and give them some kind of recognition. They deserve it!

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Denise Hallinan - 41 d ago

I usually don't leave a reviews or call with complaints but, I REALLY had to comment about this because this new app that you made for people to send their order in is REALLY unfair to your dunkin donuts customers! I understand why you added it for people on the run but it's really ridiculous! I've been a regular customer at my favorite dunkin donuts in Middleton Mass for years! The people that work there are great! They're fun, fast and always upbeat. Do you think it's fair for the customers who are waiting in line to have to wait sometimes 10-15 minutes longer because the employees have to prepare all the slips that came in first before they can take care of ANYONE in line! What about older people who don't know how to text let alone use an app! I see them every day. They come in for their paper, lottery and then they walk over to Dunks for coffee and maybe a donut but because of the new app they now have to stand there and wait and they're first in line. Not to mention most times especially on Sunday's the Dunkin Donuts manager of that store has scheduled only 1 employee for that shift. Now the ONE employee is running around like a chicken with his head cut off trying to take care of everybody! I've been there plenty of times and watched customers leave because they don't have time to wait. I've left plenty of times since this new app has come out. The employees don't like it and the customers don't like it. I get that our world today is all about technology but leave dunkin donuts out of it. One of you should walk in to any dunkin donuts where you'll see the ONE high school kid that's on the shift. He's making 2 to 3 mixed coffe drinks, has about 10 slips coming in and about 5 or 6 customers in line. I saw it yesterday at a Dunkin Donuts I hardly go to. My son asked me to bring him home a donut. ONE donut. I waited in line about 15 minutes. I waited because he wanted a certain donut. Otherwise, I would have left. This morning, my husband came home from running errands and he had a Dunkin Donuts coffee in his hands. He's not a big coffee drinker so he doesn't frequent Dunkin Donuts that often. I've complained to him about this app so many times and this morning he agreed with me. Something's gotta be done. If your going to continue to use this app, then you have to hire more employees although the tipping dunkin donuts may not like this because now they have to split they're tips.You may think this app is great. BELIEVE ME...IT IS NOT!

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Anonymous - 44 d 22 h ago

1

Store #304300 needs a major review the managers and shift leaders do nothing they are rude to customers and theyre employees they have no clue they constantly mess up orders but surprisingly there is two people one on the weekend i think cristine and one a new woman that opens now them two are on point her name i believe is kennekca you can tell shes been at this for a while she knows my order as soon as i come in she cheerfull and polite and so is cristine the only reason i continue to patronize dunks

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Dunks patron - 45 d 51 s ago

2

I live in RI Pawtucket,I belive store #54501 blackstone donuts inc on broadway st.

I dine here very often and i like the location cause its a couple of blocks from where i reside what i dont like is how the managers basically stand around and do nothing while the crew members run around sweating and getting things done the managers are very rude and disrespactful to the employees under there charge and very territorial they dont wanna see a good worker succeed which i thought dunks was about my wife jas worked for dunks in another state for over 5 yrs and has never seen the level of disrespect i humbly ask this be looked into.....a concerned patron

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Gary Schuetz - 50 d ago

0

don"t get Baskin Robbins ice cream cake. the cake is stale,hard,,tasteless and disgusting!

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Robert - 52 d 39 m ago

1

I'm in Murfreesboro Tennessee and the Dunkin' Donuts here won't give tea refills? After paying 2.49 for a tea I don't get a refill? Bye Felicia I'm out. Every restaurant on the planet will give you a tea refill holy crap!

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UNSWEET - 52 d 20 h ago

5

I WANT TO THANK THE MANAGER AT STORE PC# 346485, I COME TO THIS SHOP AT LEAST TWICE A DAY, YESTERDAY THE CREW PERSON, I DID NOT KNOW, GAVE ME A SWEETNED ICED TEA, INSTEAD OF MY UNSWEET TEA, I CANNOT HAVE SWEET TEA. I CAME BACK FOR MY SECOND LATER IN THE DAY, GOT THE SAME CREW PERSON, TOLD HIM, HE DID NOT SEEM TO CARE, I WAS MAD, MADE OUT THE SURVEY ON MY TICKET. TODAY, JUSTIN THE DAY MANAGER WAS SO SORRY FOR WHAT HAPPENED YESTERDAY, AND GAVE ME MY MORNING ICED TEA FREE.. SO THANK YOU JUSTIN FOR BEING SO NICE AND CARING. UNSWEET TEA

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Anonymous - 57 d 36 m ago

Thats it i will never go to dunkin donuts again !!

They just lost a good customer now they want to charge you for the butter on your bagel if you want cholesterol artery clogging margarine that they give you for free. It makes me wonder about the grease they cook their donuts in. ..So if you want real butter on your bagel dont go to dunkin donuts their money grubbing ways will charge you 25 cents for each butter so forget about Dunkin Donuts

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Sara Riley - 58 d ago

1

The Dunkin' Donuts in Bridgeport ct located at 2550 Fairfield ave needs serious help I've never in my life been to a dunkin where the whole staff and manager is rude and ghetto I walked in and you hear the manager yelling at the staff cursing and just very loud I've been coming here for years before they got the redhead manager and since then I've always had a problem they have no training in here this was the last straw of me coming to spend ANY money at this location again you would think they'll get it together by now every time I come back here there's no staff but same attitude same disrespect maybe they just need a new manager to get it under control and back on track like it was 7 years ago wouldn't recommend this store to anyone maybe Starbucks should open more locations and close a few Dunkin' Donuts

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NOBODYS FOOL - 59 d 22 h ago

0

YOU RECENTLY DISCONTINUED YOUR BISCUIT LINE,, THEN THE AXE FELL ON CORN MUFFINS, NOW I HEAR YOU NO LONGER SELL MY FAVORITE CINNAMON DONUT. YOUR COFFEE WAS ALWAYS HEH... SO LONG DUNKIN!!!!

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Once loyal customer - 73 d ago

0

Recently moved from New Jersey to Stuart, Florida. I have not found one single Dunkin Donuts that gets it ! Employees are Lazy and Stupid . Period !

I cannot believe these fools are in all locations. The Next Sears & Roebuck story.... Watch them ruin a ONCE popular brand. So Sad.................

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Gage joesph - 74 d ago

0

Dunkin donuts long hill rd groton ct has a very slow crew that cant hear what u order and my donut fries were old not fresh . do they. Leave the creme. Out allday. My ice coffee gave. Me diarrhea

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DAVID - 78 d ago

4

ON THE GO APP TEAM LEADER SHOULD BE REASSIGNED. APP IS HORRIBLE. I USE MANY APPS DURING THE WEEK, IE. BANKING, GAS, TRAVEL AND NONE, NONE HAVE THE POOR PERFORMANCE AS YOURS. I AM A CUSTOMER 6-7 TIMES/WEEK. BEST TO NOT GIVE FREE DRINK WHEN CALLING TO COMPLAIN BUT RATHER FIX THE APP.

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DD crew member in Oakland, Maine - 82 d ago

Diane Woods, the manager of DD (in Oakland Maine) is a miserable bitch who is constantly rude to her customers as well as her employees. hands down the worst boss I've ever had. fuck you, Di! you pathetic piece of shit.

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cc - 82 d 2 h ago

1

HORRIBLE experience at Dunkin Donuts Tavernier Florida, don't go there. I asked the girl behind the counter for 6 glazed donuts and her response to me was"Do you see 6 donuts" I didn't noticed that there were only 3 in the case. I asked if they would be making anymore and her response was"Only if you want to wait a really long time" in other word if you make us do it we will make you wait forever, So unprofessional. I also witnessed this same girl completely ignore a customer, as if he wasn't even standing right in front of her! he tried to make an order and she walked away from him. I have never seen such blatant disregard for customers, she had a "you are really bothering me" attitude, I'd rather pay the astronomical prices at Starbucks in Key Largo then to ever go there again.

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Anonymous - 89 d 17 h ago

Is there a promotion for decals on cars for Baskin Robbins ice cream whereby car owner receives $500 per week for driving around with a decal on the car as an advertisement? L G

Hope this is not a scam.

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Large Decafe - 92 d 19 h ago

0

I have gone to the same Dunkin Donuts for awhile. It's iat 601 Woodbury Glassboro Rd, Sewell, NJ. I always get the same two coffees. "Very Simple". One large Decafe cream and sugar and one medium regular coffee with cream and sugar. I have talked at l try to confirm my order when possible, as polltely as possible. There is usually an issue and confusion with majority of employees understanding too much of what I will call a customer request or order description.

As I stated, I keep my order very easy. But still, over the last month, I witnessed employee Rosina ( wears blue shirt, manager, assistant manager?) purposely pour regular coffee into the decafe pot (orange). I am appalled, By this bold and unforgiving, unconsiderate behavior. On several visits I had explained to smaller blue shirt male, about my health issues and my only option for Decafe. Very discouraged that the smaller blue shirt male also witnessed Rosina pouring the original coffee into the Decafe carafe. As if I were invisible!? I was a frequent customer. Now I will go in when I know there are particular employees available whom I find to be trustworthy. Unfortunately, this store smells of nepotism. And it is overwhelming to customers trying to order when you have 3 employees speaking loudly in a foreign language. Customer Service? Respect?

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Frank N - 93 d 19 h ago

0

Dunkin Donunts Perks program is a scam, I went today to use one of my Dunkin Reward Perks and store had a sign on the machine that the Duncin Perks was not working. It is was strange that you could use cash, debit or credit card to pay for your purchase but not use the free coupon, which was going to expire, I cannot believe a billion dollar company has not contingency plan when this happens. , This is totally ridiculous how a business can run without contingency plans, There are many problems with the app, many times you cannot get access to your history.

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Teresa Jones - 95 d ago

4

My name is Teresa Jones I'm in Atlanta, GA and I am a Dunkin donuts customer. Have been for years. I usually stop on my way to work every morning. There is a new location in Lawrenceville, GA on Pike Street that I love, The service is excellent. fast and courteous . My coffee is always on point. exactly how I ask for it. My breakfast sandwich is always hot and speedily served. When you are spending your money this is what you are looking for. But, there is this location in Duluth GA, on Duluth highway which is closer to my job, that don't measure up. I have tried to give them several chances but I am never satisfied with my order. Either they don't fix my coffee correctly, or sandwich is not right. or like this morning 6/19/18. transaction #1189743 My sour cream donut was literally dark brown, very over cooked. and Hard. imagine getting to work and opening your bag and finding this. This is not acceptable. please make your management staff aware of the importance of the quality of the products they serve to your customers. That this reflects your name and your brand, which follows you for a lifetime. People remember the bad experiences over the good ever time. So it's imperative to keep them at a minimum and give your customers memorable ones.

Thank you

Teresa Jones

(hidden)

(hidden)

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Marie - 96 d ago

1

Went to Dunkin Donuts on 2nd Ave. between 74th & 75th street NYC and once again a customer had their dog inside of Dunkin Donuts

the first time I saw it I spoke to the manager about and told that is a health concern for the rest of the customers I told him he needs to make the side "NO DOGS ALLOWED" bigger and he needs to enforce it! That is very nasty to see the same customer with the same dog

inside Dunkin Donuts yet again. The manager acts as if he is too scared to say anything to this man who freely brings his dog inside of this establishment which dogs are not allowed. I am also putting in a call to the NYC Board of Health Department, this needs to stop!

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