Information, reviews and public commentary for US companies

 

Dunkin' Brands Group, Inc

Rating
0.818182
Web
www.dunkindonuts.com/
Related
Dunkin' Donuts, Baskin-Robbins
Address
130 Royall Street
Canton, MA
02021
Contact
Nigel Travis
Role
President and CEO
Phone
(781) 737-3000
Fax
(781) 737-4000
Employees
1,200
Twitter IDs
@DunkinDonuts
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nausetsunrise - 10 d ago

5

Dunkin Brand has the best travel cup/mug/thermos options. Keep up the great products being available season after season. High quality and ease of use for travel cups. Love that they're easily cleaned between use, keep the beverage hot or cold, and also look great!

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ms.johnson - 10 d 20 h ago

Mr.Travis,I'm a dunkin employee,in Albany,ga.I NEED Your HELP,Please call me Bridget Johnson @(hidden)0please!!

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Adam S. Lapidus - 13 d 18 h ago

0

What ever happened to Dunkin donuts anyway. I have had nothing but terrible service. Wrong orders given to me and an attitude on top of all that. The ticket was right the sandwich was wrong And they just let me sit and wait while thew took care of other customers. When I finally said i wanted a refund she gave me 1/2 of what i paid i paid 4.23 she gave me 2.43 back i love the math. never again

time to make the Donuts anywhere else.

....

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Lea - 18 d 18 h ago

0

I visited a location in Tampa, FL last week. Poor customer service and my credit card was hacked. Bank is sending me a new card. Currently trying to file a complaint regarding the fraud with my credit card.

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Mary Kane - 20 d 20 h ago

1

I was very disappointed yesterday, which was national doughnut day to find every dd locally to me as well as traveling 4 exits away had no doughnuts. I brought my 6 yr old grandson with me who had saved for ever his money, he had saved a hefty sum of $29.00 and his first purchase was a drink so he could have a doughnut. How do you advertise a national day exclusive to your establishment and not have any of your product? Very, very disappointed!!!

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.. - 21 d 15 h ago

0

Since I've tried every way to contact cooperate and there doesn't seem an efficient way, because nothing works, I decided to do it this way. The Dunkin' Donuts store in Athens, TN is treating their employees unfairly. There is a huge problem with favoritism and speculation. The manager will not come up to employees and ask questions. She listens to the rumors of other employees. Frankly her employees are not the greatest and like to start drama especially the shift leader, except for one. The manager goes on assumption and not facts, in my opinion that's being a poor manager. There have been people more qualified for a position and not get it because the crew didn't like them or there was rumors and assumptions going around. If someone is fit for the part then they should have it. The shift leaders she has now barely even do their job and they just gossip in hopes to get other fired. This is an unexcepable way to run a business. This is the reason why their turn over rate has been higher than normal.

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Anonymous - 22 d 17 h ago

Franchise in either Charleston SC or Hendersonville, NC. Have great locations. Lynn and Jerry Young (hidden).

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luis pabon - 22 d 20 h ago

1

i went to the Dunkins Donuts in 804 main st in leominster ma on may 31 then i notice on my bank statement that my card was run 2 times i guess by mistake on the 5/31 so i went to talk to the store manger and show her that it was run in twice she was vary rude and told me get a bank statement and there is nothing she can do I go to this dunkins donuts 7 days a week sometimes 4 to 6 times a day i know every one there and she know me too i told her are you freaken kidding me and she told me to get out and dont come back is that the way they treat there costumer.I go there all the time i think she was wrong doing this over $4.56

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Jenn - 66 d ago

I was at Dunkin' Donuts in NY near the Brooklyn bridge this weekend,I have never felt insulted in my life before my grandkids wants to used the bathroom so we go in there,me n my daughter stood inline to get some donuts because we know sme place won't let u used they're bathroom unless ur a customer,so we stood in line while the kids wait to go to the bathroom,the cashier in front started yelling how they can't used the bathroom coz it's for customer only and we say we're right here standing inline trying to buy something there is no need to yell he was going off and saying we're not customer this people in line is his customer,my daughter said well we've been standing here for ten minutes while u yelling and you keep taking other people except us,we refuse to wait on us,and he was screaming n yelling still saying we're not customer,I don't know how they do it in NY,but we're I'm from you don't yell at the customer and we don't discriminate,I feel discriminated at that time ,this place is in Nassau ST not far from the Ground Zero near the Brooklyn bridge

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Pissed of mother - 67 d 20 h ago

0

My daughter worked at a location in Paradise Valley Az. I was going over her pay statements and they had her working over the allowed hours for a minor. Guess they are uneducated in labor laws. They are about to find out real quick.

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Pat Havens - 74 d 18 h ago

1

I was at the store in Richardson on Coit yesterday evening and I was shocked when I ordered a banana split and the lady came to the window and said it would be $7.02 while I was waiting she came back to the window and said we are out of boats to put the banana split in so can we just use a cup. I ask for my money back, I feel that if you are going to charge 7.02 or a banana split you should have all the supplies. I got my money back and went to Braums and got a banna split for 4.32.

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Tammie - 81 d 17 h ago

0

My husband and i spend a great deal of money at your corporation. A couple of months ago the store manager was offended because my husband told her how he wanted hia coffee made as it wasnt correct. The store manager lilly got upset and barred my husband from the store and told her employees not to serve him. This store is in chicago on western and 79th st. I went in the store and she then said that i could no longer be served because of my husband that i was being disrespectful, she told me to call customer service or whatever because she didnt care. Apparently this manager has control issues and seems to feel like she can treat valued customers any kind of way..not only have we not done anything to this lady only stipulated how we would like our coffee made. This store is in my neighborhood and i refuse to be treated any kind of way, she needs to take a course in customer service etiquette. A very disgrunt customer named tammie.

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Cricket - 89 d 8 h ago

4

Please tell me why the Dunkin ground coffee sold in Dunkin Donuts tastes so much better than the Dunkin coffee sold in grocery stores.

Thanks.

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Anonymous - 122 d ago

Since your change I get vertigo like symptoms when ai drink coffee from your stores. Please investigate.

Conley Barnett

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Disgusted customer - 129 d 14 h ago

0

I'm writing to you do to your management in your Campton n.h. franchise.. the management has put a unprofessional statement on Facebook degrading former and present employees. . Over the W2S that they have not received ..very disgusted with the unprofessional management you have in this establishment. .. all campton residents can read this and it's not appropriate as someone running your establishment. .

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Eric Kopp - 134 d 11 h ago

Hi Nigel

Currently I'am a frnchisee with Second Cup in Canad I have two stores . Over the last 3 years we have seen our brand , that we have loved and worked hard to succed go to franchisee hell. Our new CEO Alix Box has destroyed most of the realtionships which have been built up over the last two decades . If this was ever a better time to enter the Canadian market this is it . The Candian dollar is trading at at a 30% premium over the strong U.S.green back.

We currently operate 350 locations which are mostly franchisee based in all provinces in Canda except two . I could easy see a conversion tow our stores to the Duncin Brand . That would give you a great leverage to compet with the national Tim Hortorns Donought Chain .

I know that we are heading for an end that at bet is unprofitable . More over many franchise partners and friends are facing a very uncertain financial future . Some have left broke and very dissapoined and angry over what Ms. Box has done.

I am a realist and know that there are no guarantees in theis bussiness . But to falsy misrespent our brand to new franchisees .That criminal no question about it .

I haed your inreview on CSNBC today and founf your thoughts inspiring something that I have not heardfor years at Second Cup.

If you would like to chat some more please feel fee to contact me .

Thank You

Eric Kopp

(hidden)

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Joanie - 134 d 13 h ago

Watching the weather channel from middlebou g ma.big snowstorm.interview with your employee Chantel what a great representative for your company...young girl shoveling snow did a fantastic job.Actually wanted to go in and have coffee and a donut...too bad I live in Naples Fl.

Lucky me.

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ranger36 - 185 d 19 h ago

0

this place is good for nothing. if you have a felony don't even bother applying. they will not even help you when you call corporate when the store location hangs up and corporate does nothing

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Melissa - 189 d 11 h ago

0

Yonkers, NY. every time I reload my card, corporate blocks my account as deactivated. Calls to customer service take 40 minutes to get through and then they tell me that they have to have the fraud division call me, which always takes an additional 1-2 days. The fraud division never tries to get a hold of me after they block the account so the onus is on the customer. Last time, it took me 4 hours on the phone with them for them to reactivate my card. This time, I'm out of luck because I called on a Friday afternoon and they can't get back to me until Monday. So no coffee for me until Tuesday, even though theyou have $80 of mine.

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Marilyn Dudley - 194 d 17 h ago

0

Here in Brooksville FL. , this DD never has any donuts available for us to choose from. This is not a one time thing, it is every visit! They never have a decent selection. Are they supposed to make donuts all day? They were completely out of blueberry cake , which may be one of the best sellers made. I expressed my concern to no avail. I should have snapped a pic. of the dismal selection . People expect a great number of choices in place of empty shelves. At this rate, how will the store continue to be profitable??

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Anonymous - 195 d 18 h ago

The Dunkin' Donuts by Archie's grill in Shelburne Vermont needs to be investigated how can you run such. A business and your manager always fighting or contacting employees or employees over face book and running there mouth about the employees kid let alone having minors working by there self at night

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Anonymous - 270 d 12 h ago

5

I visit this dunkin every morning and Janell is always there and making sure her customers are taken care of and store is running perfect! The crew here are always smiling and look like they enjoy coming to work which is what customers like to see. So kudos to Janell your manager at this location on Nova and Beville she make sure great customer service is given

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The Rocketman Grampy - 206 d 18 h ago

0

I would say don't think I got lucky and found a single good employee how fortunate for you.

I would urge you to do some research into this company, I have seen things happen and Dunkin Donuts personally I have read about things that are disgusting and I have read multiple times of abuse. I myself am disabled and was abused in a Dunkin Donuts I reported it to the regional manager who never responded after multiple calls. I urge you to take another look at your company a recommendation.

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Rotting Apple - 269 d 19 h ago

4

My husband and I took a scenic vacation through New York, Ct., Mass., NH, And Maine. We are from Pa. And as we were traveling we stopped for breaks at the Dunkin Donuts in all of these States. the restrooms were extremely clean and the service was great. I recommend these to all travelers verses Mc Donald's and other franchises that leave a lot to be desired when needing a rest room. So on our return trip we stopped at Dunkin Donuts several times again. Then we hit the Dunkin Donuts in Hopewell NY. The biggest disappointment ever. I would not even touch any food from establishment it was that gross. The toilets looked as if they haven't been cleaned in at least two weeks with the stained yellow bowl. The sink looked like it was in a machine shop or garage, it was that dirty. I felt like I needed a shower after entering the place. Other than that dunking donuts the others were fantastic.

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The Rocketman Grampy - 206 d 18 h ago

0

I would urge you to do some research into this company. Especially as you have compared them to a much larger a national chain with a much better track record you might want to find out what it is you're recommending. I have seen things happen and Dunkin Donuts personally I have read about things that are disgusting and I have read multiple times of abuse. I myself am disabled and was abused in a Dunkin Donuts I reported it to the regional manager who never responded after multiple calls. I urge you to take another look at your company a recommendation.

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