Information, reviews and public commentary for US companies

 

Dunkin' Brands Group, Inc

Rating
1
Web
www.dunkindonuts.com/
Related
Dunkin' Donuts, Baskin-Robbins
Address
130 Royall Street
Canton, MA
02021
Contact
Nigel Travis
Role
President and CEO
Phone
(781) 737-3000
Fax
(781) 737-4000
Employees
1,200
Twitter IDs
@DunkinDonuts
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Once loyal customer - 7 d 10 h ago

0

Recently moved from New Jersey to Stuart, Florida. I have not found one single Dunkin Donuts that gets it ! Employees are Lazy and Stupid . Period !

I cannot believe these fools are in all locations. The Next Sears & Roebuck story.... Watch them ruin a ONCE popular brand. So Sad.................

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Gage joesph - 8 d 16 h ago

0

Dunkin donuts long hill rd groton ct has a very slow crew that cant hear what u order and my donut fries were old not fresh . do they. Leave the creme. Out allday. My ice coffee gave. Me diarrhea

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DAVID - 12 d 16 h ago

4

ON THE GO APP TEAM LEADER SHOULD BE REASSIGNED. APP IS HORRIBLE. I USE MANY APPS DURING THE WEEK, IE. BANKING, GAS, TRAVEL AND NONE, NONE HAVE THE POOR PERFORMANCE AS YOURS. I AM A CUSTOMER 6-7 TIMES/WEEK. BEST TO NOT GIVE FREE DRINK WHEN CALLING TO COMPLAIN BUT RATHER FIX THE APP.

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DD crew member in Oakland, Maine - 16 d 12 h ago

Diane Woods, the manager of DD (in Oakland Maine) is a miserable bitch who is constantly rude to her customers as well as her employees. hands down the worst boss I've ever had. fuck you, Di! you pathetic piece of shit.

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cc - 16 d 15 h ago

1

HORRIBLE experience at Dunkin Donuts Tavernier Florida, don't go there. I asked the girl behind the counter for 6 glazed donuts and her response to me was"Do you see 6 donuts" I didn't noticed that there were only 3 in the case. I asked if they would be making anymore and her response was"Only if you want to wait a really long time" in other word if you make us do it we will make you wait forever, So unprofessional. I also witnessed this same girl completely ignore a customer, as if he wasn't even standing right in front of her! he tried to make an order and she walked away from him. I have never seen such blatant disregard for customers, she had a "you are really bothering me" attitude, I'd rather pay the astronomical prices at Starbucks in Key Largo then to ever go there again.

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Anonymous - 24 d 6 h ago

Is there a promotion for decals on cars for Baskin Robbins ice cream whereby car owner receives $500 per week for driving around with a decal on the car as an advertisement? L G

Hope this is not a scam.

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Large Decafe - 27 d 8 h ago

0

I have gone to the same Dunkin Donuts for awhile. It's iat 601 Woodbury Glassboro Rd, Sewell, NJ. I always get the same two coffees. "Very Simple". One large Decafe cream and sugar and one medium regular coffee with cream and sugar. I have talked at l try to confirm my order when possible, as polltely as possible. There is usually an issue and confusion with majority of employees understanding too much of what I will call a customer request or order description.

As I stated, I keep my order very easy. But still, over the last month, I witnessed employee Rosina ( wears blue shirt, manager, assistant manager?) purposely pour regular coffee into the decafe pot (orange). I am appalled, By this bold and unforgiving, unconsiderate behavior. On several visits I had explained to smaller blue shirt male, about my health issues and my only option for Decafe. Very discouraged that the smaller blue shirt male also witnessed Rosina pouring the original coffee into the Decafe carafe. As if I were invisible!? I was a frequent customer. Now I will go in when I know there are particular employees available whom I find to be trustworthy. Unfortunately, this store smells of nepotism. And it is overwhelming to customers trying to order when you have 3 employees speaking loudly in a foreign language. Customer Service? Respect?

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Frank N - 28 d 9 h ago

0

Dunkin Donunts Perks program is a scam, I went today to use one of my Dunkin Reward Perks and store had a sign on the machine that the Duncin Perks was not working. It is was strange that you could use cash, debit or credit card to pay for your purchase but not use the free coupon, which was going to expire, I cannot believe a billion dollar company has not contingency plan when this happens. , This is totally ridiculous how a business can run without contingency plans, There are many problems with the app, many times you cannot get access to your history.

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Teresa Jones - 29 d 16 h ago

4

My name is Teresa Jones I'm in Atlanta, GA and I am a Dunkin donuts customer. Have been for years. I usually stop on my way to work every morning. There is a new location in Lawrenceville, GA on Pike Street that I love, The service is excellent. fast and courteous . My coffee is always on point. exactly how I ask for it. My breakfast sandwich is always hot and speedily served. When you are spending your money this is what you are looking for. But, there is this location in Duluth GA, on Duluth highway which is closer to my job, that don't measure up. I have tried to give them several chances but I am never satisfied with my order. Either they don't fix my coffee correctly, or sandwich is not right. or like this morning 6/19/18. transaction #1189743 My sour cream donut was literally dark brown, very over cooked. and Hard. imagine getting to work and opening your bag and finding this. This is not acceptable. please make your management staff aware of the importance of the quality of the products they serve to your customers. That this reflects your name and your brand, which follows you for a lifetime. People remember the bad experiences over the good ever time. So it's imperative to keep them at a minimum and give your customers memorable ones.

Thank you

Teresa Jones

(hidden)

(hidden)

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Marie - 30 d 16 h ago

1

Went to Dunkin Donuts on 2nd Ave. between 74th & 75th street NYC and once again a customer had their dog inside of Dunkin Donuts

the first time I saw it I spoke to the manager about and told that is a health concern for the rest of the customers I told him he needs to make the side "NO DOGS ALLOWED" bigger and he needs to enforce it! That is very nasty to see the same customer with the same dog

inside Dunkin Donuts yet again. The manager acts as if he is too scared to say anything to this man who freely brings his dog inside of this establishment which dogs are not allowed. I am also putting in a call to the NYC Board of Health Department, this needs to stop!

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MLK - 32 d 14 h ago

0

Went to Dunkin Donuts in Epsom NH this morning. Waited in line for FIFTEEN minuies for a frozen coffee and got blueberry flavoring in it. UGH. By the time I noticed it I had already driven out of the parking lot and wasn't about to return and stand in line for another 15 minutes. Unfortunately this is the norm at this store. Get your act together DD!

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No Name - 56 d 9 h ago

0

I went to the Dunkin Donuts on Broadway, in Revere, Massachusetts yesterday, (Tuesday - 5/22/18). I do not live in the area. I ordered one coffee. I handed the server the money to pay for it, I was due $0.51 back in change. Instead of giving me my change, she put it in her tip cup. I was just staring at her with a puzzled expression. She simply stated: "Sorry, I put it in my tip cup. Sorry!", and she walked away, basically saying I'm keeping the change! No attempt was made to take the money out of the cup and give it back to me! Mind you, it's not the meley $0.51, it is the principle and arrogance of this person. One can only wonder, if she's doing that to customers, what else is she helping herself to! Walked out shaking my head, the nerve of people.

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Jackie - 41 d 3 h ago

That's kinda what happened to me today. That's why I'm on this site so I can find out who to tell. I gave the cashier a $5 bill for my order of a small coffee and a donut. He asked me if I wanted my change back. Whaaaa!?

6/7/2018 4pm

1100 Cedar Rd, Chesapeake, VA 23322

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No name - 32 d 15 h ago

0

I just have same warning for that Dunkin' Donuts owner that's place is in north reading at 6 Washington st she is that manager all she's do it's hire ppl without USA authorization to work her employees and her used a fake names do work

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brittany Johnson - 34 d 20 h ago

0

i went to dunkin donuts this morning to go get my father some coffee this morning in cartersville ga on gentilly blvd and their hours are 5am to close and i went over there bout 630 to 635 this morning...AND THEY HAD THEIR DINING ROOM CLOSED CAUSE THEY ARE UNDERSTAFFED!!! IF THEY ARE UNDERSTAFFED THEN THEY NEED TO HIRE MORE PEOPLE! THERE IS NO REASON FOR THAT DINING ROOM TO BE CLOSED WHATSOEVER, THERE WERE MAYBE TWO OR THREE PEOPLE THERE AND THEY COULD OF STILL HELPED UP FRONT EVEN THEY WERE RUNNING THE DRIVE THRU..IM GETTING SICK AND TIRED OF THEM CLOSING THE DINING ROOM TO THE PUBLIC, THEY WILL BE LOSING ALOT OF PEOPLE OR CUSTOMERS IF THEY KEEP ON DOING THIS....DUNKIN DONUTS IS A HORRIBLE PLACE TO GO IN CARTERSVILLE ..IF THEY KEEP DOING THIS, I WILL NOT BE GOIN THERE EVER AGAIN!!!

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Erica - 41 d 10 m ago

0

I went to Dunkin Donuts on Cedar Bluff in Knoxville, TN last night to get my usual frozen caramel coffee. It was so bitter I thought the young kid at the window might have been new so I swing back around and politely handed it to him and told him the problem. He went to get his manager i seen her sling my cup in the trash before she opened the drive thru window, where she preceded to tell me they don't hand out free samples! Excuse me I buy 3-5 a week I know what they are suppose to taste like. She didnt apologize she didnt remake it and she didnt offer a refund. All she did was talk to me like I was trash. I don't think anyone should treat people this way. You lost a regular customer over a $4 drink way to keep it classy

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Dunkin donuts - 42 d 12 h ago

1

Hi my name is saeed Hamilton and I like to sign report on the assistant manager for throwing me out of dunk donuts in brooklawn for racial and threatened me

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Smiley - 42 d 19 h ago

0

Hello I'm here in sauk village ill at the Dunkin Donuts on 2703 Torrance which I visit there all the time and there is a worker there name Kathy Williams she's very disrespectful to the customers also her coworkers. Her Boss name is Bob she also is very disrespectful to him actually they use Fowl language at each other Bob knows that she is very Disrespectful loud and have a very bad disposition and still have her there for whatever reason this person don't seems to be the type of person who will be working around people there has been many people come to this Dunkin Donuts threatening to fight her she calls the customers out of their name can someone please do something about this issue.It needs attention ASAP thank you.

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Sister Jacqueline LeBlanc - 43 d 12 h ago

2

Dear sirs,

It is so complicated to call you and then there is a waiting time of 72 hours!!! It is ridiculous!

I bought a coffee and a donut plus had a free donut of the free donut day! I paid and put in an extra $10.00 on my card. It was never registered and my account said the site was under repair! That was for two days! When I finally opened up my card it read that I have a balance of $9.93 and the receipt for my &10.00 said I have a balance of $13.79 Which is the accurate amount. I would appreciate a more exact amount registered on my card (hidden)39XXX

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Diana - 44 d 5 h ago

I am a semi-regular, one to three times a week at the local store in Ashtabula, Ohio. I had an incident on June 1st in the store where I fell onto my knee due to excessive condensation and a wet floor with no signs posted to advise customers of such as to say "caution wet floor". A young worker asked me if I was okay and of course my knee was paining me and I was shuck up by the incident. I asked if I should fill out a report and she disappeared for 5 to 10 minutes. I left as I had to be to work. I iced my knee all weekend and stayed off it as much as I could. I stopped at the same location today to discuss it and the crew supervisor Cora ted the franchise owner who told her to get a statement. However, she stated to me that she was short an employee and Iwould have to be seated and she would get to me when. She could. I told her I did not have time to wait indefinitely and gave her my contact information to pass along to the franchise owner and she has made no attempt to contact me. Very disappointed in the way this corporation handles such matters.

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none - 54 d 12 h ago

1

I am a regular customer of the dunkin in Brunswick Georgia on Exit 29.I talk to the employees while waiting on my order and I am shocked at the things they tell me.I don't know how you can have a district manager that threatens employees jobs and constantly lies to the owner about things that are going on.She has already had several stores in Florida taken from her and given to other people one of whom had only been there for a few months.This store has had alot of people quit.The manager has tried to get some of them rehired but the district manager said no.I don't understand since there have been other people quit several times and came back.I also don't understand how that should be her decision since she doesn't know the employees.This store really needs some help because the people there now are very rude.The manager works 6-7 days a week because she doesn't have any decent help and no one seems to care.If people are willing to come back to work there I don't know why they can't.Things ran alot smoother a few months ago but then again there were people there that actually wanted to work.This used to be a great store.It seems that the district manager needs to be retrained.She really doesn't care about any of the stores.She won't let them order things they need because she is trying to keep costs down so she can get a bonus.I just don't understand how she can get away with the things she does.Please look into this because the stores are being ruined.

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Donna - 64 d 10 h ago

0

On the morning approximately Thursday, May 15, 2018 approximately at 4pm, my children and I entered Dunkin Donuts Waukegan location (1609 Grand Ave., Waukegan IL 60085). Our intention was to retrieve some ice cream and a few donuts, since Dunkin Donuts was their absolute favorite place for treats. Upon entry to the establishment we were the only customers inside, besides a man sitting at a table towards the back reading a newspaper. We politely waited at the ordering counter for an attendant to come to the front to take our order. Shortly, after entering the restaurant, two male customers entered and politely waited abaft us as they noticed we had preceded them. The first employee, Nick, approached at the front counter; he then asked the male behind me how he can help them. I interrupted and informed Nick who may have not known that my children and I arrived prior to the two gentlemen and I would like to place my order. Nick, who made eye contact and purposely ignored my comment and proceeded, in a louder overtone, and asked the guy behind me "what can I get for you sir?" My children stated "why can't we order mommy," I informed them that we will order soon and to be patient. I cordially waited for the guy to place his order; his face was stricken with confusion, since he knew we were there first. The other customer looked very apologetic but continued to place his order with an apologetic look. After completion of the other customer order, I stated to Nick I wanted to speak the manager since I expressed my prior arrival and it was obscenely disregarded. Nick said "okay", and walked to the back to retrieve the manager. A woman by the name of Cheyenne approached, who introduced herself as the shift manager. I proceeded to explain the situation to her in great detail and Cheyenne became immediately defensive (not apologetic) and stated Nick did not know who arrived first. I then expressed to her I informed him of it, and he continued to pursue the other customer order. She stated "there was nothing she can do about it and was I going to place an order or not" in an extremely hostile, aggressive tone. By this time my children were crying and I was appalled by the treatment, the in-store management and the gruesome attitude, disrespect, and discriminatory customer service displayed by a company we love so much. I attempted to resolve the matter on my own by requesting a manager, however, she did not make the situation any better. My children are very fond of Dunkin Donuts but unfortunately due to the atrocity of the service provided by Cheyenne and Nick, we politely exited the store and decided not to place an order. I rarely provided feedback, but for this unfavorable and due to the severity, I felt it was necessary to ensure others and children will not have to experience this kind of service.

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D. Howard Johnson - 68 d 16 h ago

0

The employees at the Whitefish Bay store have decided to play rap music on sound system. Maybe they enjoy it, I'm certain the majority of the customers are turned off by it. It's extremely annoying and inappropriate for customers who eat in. I'll be going elsewhere.

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Gjward - 80 d 18 h ago

0

"PLEASE" change the way employees handle the coffee cups. It seems no matter which Dunkin I go too, the same person who works the register places their fingers inside the cup while marking it. Often times I bring it to their attention but "Must I" remind them ? Please help the employees of Dunkin to keep customers safe from their personal germ.

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Sanhita Agnihotri - 83 d 13 h ago

5

We are FIA Chicago; Federation of Indians Association. WE maintain heritage and culture of India in America.

We are looking for sponsorship for the india Independence day Festivities in August 2018

Please guide me whom to approach.

thanks

Dr. Sanhita Agnihotri

(hidden)

Fiachicago (hidden)

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