4/6/2018 Just picked up my car from the Earnhardt Auto Center body shop at the Earnhardt Chevrolet location in Chandler, Arizona. I had a minor fender bender accident which resulted in a hole in the front bumper of my 2003 Toyota Camry. After having the car for two weeks (of course I have a rental car the whole time), the Earnhardt Auto Center body shop called and said they were having trouble getting the passenger headlight assembly back in the car and they had to put it on the "Frame" machine. I told them I did not want a new headlight, it wouldn't match the other. They were not supposed to replace the headlight assembly, which of course they did. I now have a new headlight on the passenger side and the older one on the drivers side. The car looks like its wearing a monocle. Here's the great part, the headlight the replaced with a new assembly because the existing one didn't fit, doesn't fit either. It sticks out front of the car nearly 1/2 inch further than the other side. They tried to hide the work by putting in a larger rubber gasket/moulding around the new assembly and the fender. Incompetent people are usually quite clever at trying hide their incompetent work. They replace a headlight that didn't fit , with a new one (and billed for it) that didn't fit. My wife said the car looks kinda like one of those bug eyed gold fish thanks to Earnhardt Auto Centers. And the really really great part, they broke the front windshield at the body shop, it looks like someone hit it with a bolt, a nut or the like. just at the bottom of the window at the bottom, so I didn't even notice until I pulled out of their lot there on Arizona Ave. Before I reached Hwy 60, the crack was starting to work its way up the glass. When I arrived to pickup the car and return the rental car after nearly 3 weeks for a new bumper, The body shop people didn't even walk me out to present their work as people do when they have done a good job to the customer. They didn't say "Thank You" either. The only person I saw other than the cashier was the car runner who brought my car up. Its no wonder Earnhardt Auto Center's have the reputation that they do and if my insurance company had not listed Earnhardt Auto Center as a "preferred bodyshop" in the area I would have never taken my car there. Hopefully the insurance company will drop Earnhardt Auto Center as a preffered shop when they find out that Earnhardt Auto Centers billed them for replacement parts for existing parts that "don't fit" with new parts that "don't fit" I will be posting this review in several different places for other's to read, Chamber of Commerce's, independant review sites etc. And that ain't no Bull. Dennis C Deeds,
On November4,2017, late in the afternoon my husband and I drove into the Bell Rd Kia dealership to look around. I had a Hyundai Tucson that the lease would end in 2 months and had at least 13,000 miles under what I was allowed-12,000 miles a year on a 4 year lease.
Your company services are very good
Earnhardt Mazada in Las Vegas is by far the worse dealership I have ever had the misfortune of doing business with. I have been lied to, ignored, and been provided the very worse service by these people. There is really no point to going into the details because nobody at this business cares but I will tell any consumer looking for a new Mazad to STAY AWAY FROM EARNHART MAZADA LAS VEGAS.
Same here. Just recently bought a car from them and the general manager who sold it to us left the company. Contact the BBB and the Cfpb
You more than likely will not get this email but somebody will I just wanted you people to know that my 2005 Dodge Ram with over 215,000 miles on it and is still going strong it looks good it may be last leg but I thought you might want to see how the Dodge trucks are built during the 2017 Veterans Day Parade i am an ild viet nam vet I used it and got a lot of compliments on the upkeep and how it looked I just thought you guys might be interested in what it looks like...well apparently can't add pictures to this but just to let you know
Dear Tex Earnhardt,
I bought a 2014 Kia Sportege and I love it. Unfortunately, I bought it at a different Kia dealership (in Scottsdale) who blew me off, like dust, as soon as I drove away. No one returned any of my calls or e-mails. The driver's side seat belt would not retract and I did not feel safe. So, after two weeks, I called Earnhardt Kia right near my house on Bell Rd. I talked to a service advisor who identified himself as "Joe". He was rude and condescending, he talked over me, and kept telling me that I didn't buy my Kia there! I knew that, but I paid extra for the Kia warranty. I did not give up. I called back and asked the receptionist for the e-mail address of the service department manager. I wrote him an e-mail about the phone call. I no sooner pressed "send" then my cell phone rang. It was Larry Donahue. God bless Larry Donahue. He listened to my story and I added in that after the rude call with "Joe", I discovered that someone had keyed my car! So, now I was crying. Mr. Donahue said stop by, I stopped by, I met him, he was wonderful. Larry Donahue scheduled me to drop off my Kia Sportege the next day, he gave me a loaner so I could get to work, and two days later (as he said) I went back to Earnhardt Kia and picked up my Sportege. She is so beautiful and with a brand new seat belt (safe). Mr. Donahue made sure my vehicle was buffed, waxed, polished, and "perfect". The key scratch is gone. I am happy and that "ain't no bull". Larry Donahue made my bad experience into a blessing. He also put a Earnhardt license plate frame on! I'm showing that off and telling everyone about my excellent experience at Earnhardt Kia. Thank you, sir, for employing quality folks like Larry Donahue.
I paid cash for a 2017 Highlander XLT yet was told that I still needed to fill out an app for a credit check. When I complained they stated the Patriot Act as the reason. This is false. If you google it Edmunds.com. Calls it a scam. First AND last time I'll deal with Your dealership.
They advertise the Earnhardt name of dealerships as "no bull" but I have seen the bull and it ain't pretty. Take Earnhardt Hyundai for example who took a trade-in on a 2013 Scion. They posted the car on Labor Day initially for 14,995 creating interest and having an inquiry developed toward it. An hour later, they changed the price to $16988 and a day later, they now have it listed as:
2013 Scion FR-S Coupe
Now that is some serious Bull!
I took my Kia to the bell location. The adviser was Damen. My car needed a repair to be done and somehow he take care of it. They let you rent a car while your car been repaired, I thought it was odd especially they have many cars they can loan you.Anyway, I explained to him that my AC not blowing cold air and he asked me to call with some info regarding warranty so he can call the insurance. I called him actually 11 times and left 11 messages on his voice machine. It looks to me that those guys have too many responsibilities for one person and they handle tons of customers at the same time? That's why I never received a callback.Very disappointment and I am actually ready to call the owner to complain about it. It's okay to sell you a car and all the extras, but once your car brakes down seems to me they lift their hands up high. If I don't get this issued take care of very soon I will take further steps. They charge me extra for the warranty and now maybe they won't fix it. I don't think so....Sad customer.....
Hi my name is Justin Knapp and i worked at Earnhardt Hyundai for six months. Adam Breen, Gavin Cooper and Bruce Patrick should be arrested and put behind bars. It is illegal in the State to Arizona to allow work place violence, physical and verbal assault. Deskman bullying other employees for their pay, job or threatening them to cause physical harm is illegal and they will be prosecuted!!!!!!!!!!!
I worked for Adam, Bruce and Gavin for 5 years and never witnessed any behavior that could been seen as illegal. They were a tremendous help in coaching and teaching me to do my job more effectively. If you arent afraid of a little hard work and dedication to improving on a day to day basis then this is a great place to work, keep up the good work
Hi Justin, the same thing happened to me at Earnhardt Buick GMC all tho not as bad as your experience. It appears that there is some serious problems with Earnhardts auto centers by reading these reviews. They have very poor hiring abilities and are only concerned with the bottom line, PROFITS.
Hello Mr. Earnhardt, I bought my first truck from you in 1999. F150, and still going. I love it. BUT, The other day (7-23-2017), I brought a lady friend of mine to your new Hyundai dealership in Surprise, Rodeo Hyundai. She hadn't bought a new car in 13 years. I helped her out with the down payment. After 3 1/2 hours of going through the purchase program, we drove home in a new 2017 Hyundai Tucson. She was so excited, even after a long day at work, and then 3 1/2 hours of trying to buy a car. When she got home, she was very exhausted. She knew that she had to get up at 4 AM to drive from Sun City over to Chandler / Gilbert to take care of her mother. Her mother is 90 and needs her assistance. She shares these duties with her sisters through the week. After leaving for her mothers in her new car, she received a call from Joe Rohas in your finance dept. He stated he needed a copy of her last income statement. Now, why couldn't he ask for this yesterday ? She dealt with two very kind and friendly gentleman. One was Reed from the 'finance' dept. The salesman was Scott Grifith from Earnhardt Ford, who drove up to assist her in the purchase. She emptied out her old car, loaded up the new Tucson , and went over all of the creature features with Reed. We she pulled out of your car lot, she and I believed we had finished everything. We both were very excited and tired. Now, I must admit, I really wanted her to reestablish her credit. I gave your salesman the $2000.00 down payment for her. They both knew (Scott and Reed) that she works at Kohls for $10.00 per hour. Your 'Joe' guy in finance was very ratatatat on the phone. She is so worried, and myself rather aggravated over the whole routine of it. We had plans of taking a short day trip up to Prescott tomorrow in it. I'm not so sure now, I'm 66 yrs old, live in Sun City, and have for 11 years, 6 yrs at this address. I bought my Truck in 1999 when I was 48 from you, and have recommended you to many friends and relatives over the years. I sure hope this is not your new norm of a incomplete sales process. She is a good woman, and does things honestly and above board. Please try to calibrate you 'finance' guy, and streamline the sales process. Thank you Tex, Greg
Found 2017 Kia Soul ! on Earnhardt Kia site. MSRP: $24,000 Savings: $5,417 Sales price: $18,883
Made appointment with internet manager, car in stock I will be in Tomorrow at 11 AM.
I will make a long, long story short.
In order to receive Sales price of $18,883 you must be a veteran, who just graduated college, and became an uber driver. Which adds back $2,899 They also added in charge for tinting of $399 which was reduced from $799.
I was just sent an email from manager who says she told me over the phone that number included all rebates.
I never talked to her over phone. My first email to them said only emails no phone. There is also no mention of rebates in any emails. I've saved them all. Tomorrow I will send all to Attorney General. This has to stop...
Mr. Earnhardt...After reading the reviews below I am sure I will never receive any response whatsoever from either you or your Avondale general manager, Adam Breen...especially since I previously sent him an email & left a phone message. But...I do want to ask you to contact your marketing dept on KY and ask them to immediately cease sending me the "personal" postcard from Adam Breen wanting to purchase my vehicle and get me into a new vehicle with a lower payment...what a joke! After receiving about one solicitation per month and just for curiosity, I called a few weeks ago and of course, spoke to not one but two different salesmen. I must tell you that I did ask to speak with you, but you are never available. I also assumed that the new vehicle would be just like the one I have so was shocked when the payment came in at $150 more per month for 84 months! Never ASSUME as you know what that implies! Shame on you and your organization and I will be certain to let Costco know of my disappointment.
My name is Frank Lucas and my phone number is (hidden) I had no intentions of filing a complaint regarding your service representative at Superstition Springs until I seen this recent commercial that you've used the military as a a catalyst to sell cars and trucks I bought my truck from your location on Baseline and Arizona Avenue quite a few years ago so 2005 I'm kind of proud of the way it looks and what have you and I've been recently having a lot of problems and took it to Superstition Springs Dodge and basically played over $400 for them to tell me there is nothing that they could do to fix it spent well over $1,000 getting this looked at every sensor replaced and other mechanical parts I have a private mechanic that replaced some things it's still not running right but I'm kind of disappointed that you use the military I'm a Vietnam vet combat wounded Marine and I'm disappointed not only in your service but also using the military to sell I think it's okay if your company backs what you say they haven't showed me anything that like that I don't expect to hear from anybody since nobody could figure out their own vehicles
MY LATEST DEALINGS WITH THE NO BULL PEOPLE So Tony, I get an email from you at noon today - you tell me that the vehicle I am interested in is "in stock at our Frank Lloyd Wright location". On top of that, you "look forward to making this the most simple and pleasurable experience that you've ever had." I then let you know I am going to be there tonight after work about 7-730 and I am coming from Chandler. I get off work early - and make it up to the dealership at 5. And GUESS WHAT? Poor Kyle had to tell me that the car is NOT in stock - it was sold SUNDAY and you guys just haven't gotten around to taking it off the website. So - either you lied to me on purpose and the car was not in stock - which you should be fired for lying to a customer.... Or you are incompetent and don't know how to look up vehicles in your own inventory (and you are a manager?) - which you should be fired for - or at the very minimum not be allowed customer contact. Which is it? I wonder ... why do people think car salesmen are slimy pieces of crap? - is it because they make the customer feel like crap - or because they actually are pieces of crap and aren't held accountable for their actions? If I, or anyone I know who had a paying job, treated a customer the way you did today - they would be fired. I'd like to think that personally, car salesmen are not pieces of crap - but ... I told poor Kyle that I had gotten an email from you just a few hours before ...but - oh well... and then poor Kyle asked me if there was anything else I'd be interested in? Really? Like there's was a snowball's chance in hell I would give your dealership my business? I could understand if someone magically walked in the door this afternoon - and beat me to the punch - and bought the car out from under me. That happens. But sold on SUNDAY. That's two days ago for those of us that can understand a calendar. Are you planning on compensating me for my wasted hour and a half in rush hour traffic? ... or for my gas for a 70 mile round trip? What do you think is fair? I await your response - or perhaps someone in management - for a suggestion on how you plan on compensating me. Have a nice day. Mr R******* P.S. I cc'd a few people at your dealership so hopefully this doesn't get swept under the rug. Hopefully at your next sales meeting you can use this as a teachable moment to discuss customer relations and how flat out lying isn't good for business. I also blind copied about 1,000 people in my email list - friends, family, associates, business partners and so on - so they will think twice about choosing your dealership for any future car purchase.
I purchased a 2017 Kia Forte from Earnhardt Kia 2 days ago. My wife and I signed paperwork, agreed on payment and they even took my trade in. I got a call today from them and they were asking me for documentation for my other income. I asked what income, they said the income that shows you make $3000 a month. I told her on the phone that I never told anyone I make that amount. I showed them my VA Disability award letter which stated $1534.71. Apparently they are still trying to get me approved. I even asked the GM, TJ, Walter and the receptionist if this is for real...... (first new car). The GM, Dave told me that he never would have given me the car if I wasn't approved. I'm taking legal action against this situation and will be coming a complaint with BBB and the Office of the Attorney General for AZ.
We needed a newer vehicle. We were approved and felt good that we were finally able to purchase a car from a dealership instead of car lot. We had a lot of financial problems after I got out of the Army being laid off. We have been working to get better these past few years. We both work so we needed another vehicle. So we were able to purchase one. We have had nothing but problems. The Salesman told us it was Used Car Certified and come to find out it was not. I asked for an extended warranty because he said there was no warranty, so I thought that was added on. I wanted because it was a used car and it was $19,000. over six years. Come to find out it was not one added on. I cannot afford this. I have a family, rent the car note on this. I feel we should not have to pay for this regardless of it being Used 4 months after something we are buying for $19,000 for and in 4-6 months $13,000 plus in repairs.
I have called the Earnhardt Toyota location and upper management refuses to speak with me. I feel this is poor customer service. I have worked with companies dealing with face to face or over the phone customer service and you don't do this.
We purchased a car from Earnhardt in October I asked for an extended warranty on the car come to find out they did not do one. 4 months after we purchased the car the timing belt, camshaft, catalytic converter, all 16 valves, and a piston head was replaced about $8,000. Three weeks after we got the car back now it is in the shop for a new transmission $5,000. That is $13,000 in repairs that I cannot afford the total for the car is about $19/$20,000. We have had this vehicle for 6 months and we have 5 1/2 years left on the agreement. The total in repairs is almost the cost of the car. I have never dealt with anything like this. I am currently paying for a car and almost 2 months the car has not been in my possession. I am caused late payments because of this. Is there anyone that can help me with this? I should not have to go through this after purchasing a car from a dealership in the first 4-6 months. We do not drive the card hard maybe average 30-40 miles a day for my wife to get back and forth to work. . If I have to pay for these repairs which I stated I cannot afford I can't pay my car note, rent ect..I have kids. This to me is bad customer service. I understand it was a used car but in 4 months after purchasing a car for $18,000. Then $13,000 needed for repairs. I don't want to have to get a lawyer involved. I there should be something done right. Our salesman told us this was Used Car Certified with a complete certified inspection. This is poor business
We took our car to Earnhardt Honda to have the recall of the airbags replaced when they were done with the airbags they told us the car would not start and that the key was old and did not work anymore that we needed a new key. They cut a new key and that did not work they told us we need a new ignition come to find out our driver side window is broken and the rearview mirror is also broken. A free job on a recall has cost us more money out of pocket just from the mistakes made from Earnhardt Honda. We have never had problems with the key or the car starting until we took it there.
Hello, Went to Earnhardt Kia on 2121 E. Bell Rd. Am a disabled veteran and my wife is disabled. We bought our last car. Everything seemed to be fine until we were in the finance guy's office. Trying to read a 2 and a half foot long contract, listen to my wife and the manager and asking questions. Halfway through that I happened to ask how many miles were on it? I was told truthfully that 2,998 miles were on it. I was incredulous. I've driven across the country to Ct. and I would have had miles left over. Was told that it was a "demo car", that managers, etc. would take it home. It turned out to be his car the last year. I should have insisted upon a brand new car of that variety, or gone to another dealer. After my wife told the finance guy to twice take the charges off what was NOT called or identified as a extended warranties. The next day when my wife came back with the 15,000 dollar down payment she once again asked for the extended warrant to be taken off. It took a month, but it finally showed up as a credit. There is still 1600 dollars that did not come off. We were lied to. Told we knew it was a demo car from the beginning and was told that, and had signed a paper "before" saying we knew it had almost 3,000 miles on it. Anyone, who knows me knows I would never buy a "used" car. So, I wrote a letter stating this to Scott the general manager at Earnhardt KIA ON Bell. He never even called. So, unless I hear from them before. Monday, I will be picketing on the public sidewalk outside the dealership on President's Day. Let's see how many potential customers I can save from being lied to. I don't even have to walk, as long as my walker does not block the sidewalk the Supreme Court has ruled on does not have to keep moving. Nope, right by the entrance
Would love to join you
I'm hoping someone can help me out. I purchased a 2017 Sahara at the Gilbert Jeep dealership in February. I had asked for a roof liner which I was charged for. It was reportedly ordered and was told your service department would take care of it. I never heard from anyone after the first week.
After several weeks, I notified the sales person I worked with Justin that I could live without it and was told a refund would be issued. Here it is a several months later, while Justin promptly replies that he's looking in to it each time I inquire; I never hear back until I inquire again.
I'm also extremely disappointed in the navigation system. The main reason I wanted the navigation was for the Sirrus traffic link. It came as a surprise that it does not work with the 430N, but only available with the 730N. This was not made clear at the time of purchase. I had asked about putting my money from the headliner towards a replacement but that was ignored. My fault for not asking the right questions, but also your fault for not providing accurate information as to what it did include.
While I like the jeep, I find that your organization seems to be only interested in the sales. Once the deal is done, there is a serious lack of follow up. I did receive many calls the first week, mainly to ask that I complete the survey and provide excellent. If I had the opportunity today to take the survey it would not be excellent, I would rate you on your after sales customer service which is extremely poor.
My name is Gary Bradford I am a customer that has been buying Hyundai vehicles for years.I relocated from California moved to Avondale and end up purchasing a lease and I cant believe how a big corporation like Earnhardt could have employee's that are as corrupt, and and commit fraud. I went to Earnhardt Hyundai on a request from my bank trying to get refinanced through my bank. When I got there I asked specifically for the forms to be faxed for the bank and instead they tried to get me to sign papers. I assured them that i don't want to purchase a vehicle or refinance through them, and refused to sign anything they was trying to give me. When about that time I decided to leave I was approached by an individual by the name of Gavin Cooper that told me that he ran my credit without authorization and showed an aggressive attitude. When I explained to him he had just committed fraud and he said, "I know" and still tried to clean up his mess by just saying it was an accident when knowing it was plainly a common practice of these crooks. That's when the Manager by the name Adam Breen acting like he understood my dilemma and would not give me Gavin Coopers info saying he was not obligated to do so instead of doing the right thing. I will be seeking legal action against these guys for punitive damages. These salesman have to be held accountable for these crooked practices.