Information, reviews and public commentary for US companies

 

Earnhardt

Rating
0.25
Address
PO Box 13160
Mesa, AZ
85216-3160
County
Maricopa
Contact
Tex Earnhardt
Role
President
Phone
(480) 324-8800
Fax
(480) 324-8813
Annual Sales Est
$213,891,000
Employees
249
SIC Code
5511
General profile image

James Spillane - 3 d 14 h ago

0

Hello, Went to Earnhardt Kia on 2121 E. Bell Rd. Am a disabled veteran and my wife is disabled. We bought our last car. Everything seemed to be fine until we were in the finance guy's office. Trying to read a 2 and a half foot long contract, listen to my wife and the manager and asking questions. Halfway through that I happened to ask how many miles were on it? I was told truthfully that 2,998 miles were on it. I was incredulous. I've driven across the country to Ct. and I would have had miles left over. Was told that it was a "demo car", that managers, etc. would take it home. It turned out to be his car the last year. I should have insisted upon a brand new car of that variety, or gone to another dealer. After my wife told the finance guy to twice take the charges off what was NOT called or identified as a extended warranties. The next day when my wife came back with the 15,000 dollar down payment she once again asked for the extended warrant to be taken off. It took a month, but it finally showed up as a credit. There is still 1600 dollars that did not come off. We were lied to. Told we knew it was a demo car from the beginning and was told that, and had signed a paper "before" saying we knew it had almost 3,000 miles on it. Anyone, who knows me knows I would never buy a "used" car. So, I wrote a letter stating this to Scott the general manager at Earnhardt KIA ON Bell. He never even called. So, unless I hear from them before. Monday, I will be picketing on the public sidewalk outside the dealership on President's Day. Let's see how many potential customers I can save from being lied to. I don't even have to walk, as long as my walker does not block the sidewalk the Supreme Court has ruled on does not have to keep moving. Nope, right by the entrance

General profile image

Don DeMarte - 150 d 4 h ago

Went to your dealership on Bell and bought a Sportage, wife didn't like it, went back and bought a Sorento, we paid for the license plate for the Sportage and have never received a refund. Talk to your finance people on Bell and was told that it takes time. It has been six months, how much longer must I wait?????????????? Don DeMarte

General profile image

Ed Kaufman - 161 d 36 m ago

0

I went to Earnhardt Hyundai in Avondale, AZ. and they first said the car I came to look at was no longer available. They then brought another vehicle for us to look at and told us it was $23,000 even when I told him there was a window sticker that said $21,000. The salesman told me that was a mistake but I tried to tell him the vin number was the same and again he insisted I was wrong. After agreeing on a final cost the finance manager added $6,000 of extra's on the contract that we did not agree on. They did remove them but the finance manager said I lied when I told him he did not go over the extra's. PLEASE if you are looking for a Hyundai DO NOT AND I MEAN DO NOT go to this dealership. This is my second Hyundai but after this experience I will never step foot inside another Hyundai dealership!!!

General profile image

George - 254 d 12 h ago

1

Hello. Mr. Ernhardt!

I had an unfavorable experience at your Avondale Honda dealership this afternoon for which I wrote a review while I was still at the dealership. Perhaps you get notice of these things but my beef is that it took three hours to purchase a car for cash that had already been picked out and priced. I was there to help a friend deliver the car to his daughter. We live in Gilbert but drove all the way out to Avondale to assist our friend. Interestingly, within a few minutes of posting my review, your sales manager on duty approached me and essentially scolded me for commenting about the slow time and blamed it on me saying, "you came at a bad time of day and we don't like to receive these comments because we have families to feed." I didn't back down and told him it was inexcusable to take this long to buy a car. The last car I purchased was delivered to my office and I signed all the paperwork at my desk in about 10 minutes. My guess is that you were short on F & I guys perhaps because they all wanted to watch the basketball game. They were many of your staff sitting around doing nothing. My friend told the F & I guy that he would give him all 10's on the rating form if he would hurry up the process!!

I'm not asking you for anything, Tex, but thought that you would want to know because based on what I've heard, you are very customer focused which has been a big part in your success. George Unruh

General profile image

Gayle Plunkett - 2 y ago

0

Dear sir

I leased a Kia Soul from your Peoria dealership, After having the vehicle for approx 3 weeks, a problem with my safety light came on. I went directly to the service dept at Peoria Kia, and was told that the rabbits had eaten the wire behind the headlight. The service consultant Daniel Dohm,told me it would cost me $300.00 to repair the problem. Needless to say I was in disbelief. I told him that was way to much money for me. He told me it was safety problem and needed to be taken care immediately. I didn't have that kind of money at hand. (I am a 74 year old woman on Social Security). I went home with fear in my heart. I spoke to my son and he had me go to his mechanic friend and have him look at the problem. I took it to Joe and he spliced the wire with a $.50 part and all was well. When he heard that your people wanted to charge me $300.00, He told me that was robbery. I don't know if they thought they could scare me into having the work done or not, but this is not a good business practice. I called the Service Manager, and was told he would look into the problem and call me back. As of today I haven't heard a word from Peoria Kia. Not very professional!! I have worked in the automotive industry for years, first with Toyota, then Lexus, both very professional companies. I would hope that you would look into this matter, so that no other elderly customer gets treated like I did. I can honestly say that I have never been treated so badly, and I cannot recommend that dealership.

Sincerely,

Gayle Plunkett

10411 W Prairie Hills Circle

Sun City, AZ 85351

Phone# (hidden)

Other Reviews & Comments

Nordstrom, Inc.
Anonymous I was appalled when I learned that you had dropped Evans's  ... 

Pep Boys
jrjac High 5 Spaz.......that fool missed the point entirely

Ford Motor Company
Anonymous Dear Ford company just wanted to say that I have always bee ... 

Enterprise Holdings, Inc.
Frank Someone called me today I assume from corporate and told me ... 

Dish Network
Greg Castle I was recommended from a man handing out information at Wal ... 

AppleBee's
MARQUITA STOP SUPPORTING THE VIEW all it dose is put down the presid ... 

Fox News Network, LLC
Marguerite Charlot Chris Wallace should move over to CNN where his liberal pol ... 

Rooms To Go
Amy C. Buyers Beware!!! I will NEVER EVER order furniture from thi ... 

Geico Corporation
lora Yes please let me know I am in the process of filing a smal ... 

Petco
Gus and Mac's mommy I've never been happier when having my dogs groomed. The st ... 

Petsmart
Petsmart I went to the store in Alison Viejo and I was basically yel ... 

Dollar General
Anonymous They can look up the receipts on their registers. I was a s ... 

Days Inn Worldwide, Inc.
Donna We had booked 3 rooms in the North Charleston area and when ... 

AT&T
fed up with your ad STOP THAT HORRIBLE COMMERCIAL!!!!!!!!

P F Changs China Bistro Inc
Anonymous Managers require servers to round up on tipping out our bac ... 

Greyhound Lines, Inc.
fuck greyhound FUCK GREYHOUND EVERYFUCKING STOP WAS FUCKING DELAYED CUZ TH ... 

J. C. Penney Corporation, Inc.
tractormama I too, am very disappointed in JCPenney's services. I will  ... 

Allstate Insurance
Anonymous Allstate insurance stinks lately with premium keep going up ... 

Ashley Furniture
Bridgette Nelson I purchased a coffee table from South Blvd store in Charlot ... 

Food Network
anonymous I have read many posts over the past few months, many sayin ... 

ADT Security Services, Inc
M. Torres I moved from Louisiana to Florida mid December 2016; I agre ... 

Macy's
American Robin B,

American Airlines
Ms Ruth I appreciate the care AA takes with their planes and custom ... 

Spirit Airlines
Steven i will never book through spirit again. This is the worst a ... 

Bank of America Corporation
raked over the coals How am I getting basically ZERO interest on my BOA accounts ... 

Outback Steakhouse
Anonymous Donald Platt: My wife and I have been going to the Outback  ... 

Denny's
cmarslove I wasn't greeted at all by Dana and what was said was extre ... 

Google Inc.
cherenet.ambaye@gmail.com dear good morning

McDonald's Corporation
gszyma@comcast.net why on my smart tv why won't it let me space the survey cod ... 

Lg Electronics USA
mj57 LG Top Load HE Washer model# WT 1101CW (no agitator)

TGI Friday's
jack.applegarth@yahoo.com Went to your vestal,newyork had the worst service ever wait ... 

Best Buy
Carolyn Melius My husband walked into your Waldorf MD store ready to buy a ... 

T-Mobile USA, Inc.
Stolen Identity Someone stole our identity from t mobile, filed claims, and ... 

Circle K Stores Inc
Anonymous Nearest Circle K store in Sandusky Ohio on West Washington  ... 

Farmers Insurance Group
Michael Anderson Really tired of your Truckcycle commercial.

Church's Chicken
DHALLPEACHY2@GMAIL.COM hello to whom it may concern I dana hall live in las vegas  ... 

Frys Food Stores
Anonymous Hello,

Cox Cable Phoenix
De Delaine

Amazon
Stella I have never had problem with Amazon when I phoned u can as ... 

Belk Incorporated
Still a free American I would like to express my regret that such a great company ... 

Placeholder advertisement