Hello, Went to Earnhardt Kia on 2121 E. Bell Rd. Am a disabled veteran and my wife is disabled. We bought our last car. Everything seemed to be fine until we were in the finance guy's office. Trying to read a 2 and a half foot long contract, listen to my wife and the manager and asking questions. Halfway through that I happened to ask how many miles were on it? I was told truthfully that 2,998 miles were on it. I was incredulous. I've driven across the country to Ct. and I would have had miles left over. Was told that it was a "demo car", that managers, etc. would take it home. It turned out to be his car the last year. I should have insisted upon a brand new car of that variety, or gone to another dealer. After my wife told the finance guy to twice take the charges off what was NOT called or identified as a extended warranties. The next day when my wife came back with the 15,000 dollar down payment she once again asked for the extended warrant to be taken off. It took a month, but it finally showed up as a credit. There is still 1600 dollars that did not come off. We were lied to. Told we knew it was a demo car from the beginning and was told that, and had signed a paper "before" saying we knew it had almost 3,000 miles on it. Anyone, who knows me knows I would never buy a "used" car. So, I wrote a letter stating this to Scott the general manager at Earnhardt KIA ON Bell. He never even called. So, unless I hear from them before. Monday, I will be picketing on the public sidewalk outside the dealership on President's Day. Let's see how many potential customers I can save from being lied to. I don't even have to walk, as long as my walker does not block the sidewalk the Supreme Court has ruled on does not have to keep moving. Nope, right by the entrance
Went to your dealership on Bell and bought a Sportage, wife didn't like it, went back and bought a Sorento, we paid for the license plate for the Sportage and have never received a refund. Talk to your finance people on Bell and was told that it takes time. It has been six months, how much longer must I wait?????????????? Don DeMarte
I went to Earnhardt Hyundai in Avondale, AZ. and they first said the car I came to look at was no longer available. They then brought another vehicle for us to look at and told us it was $23,000 even when I told him there was a window sticker that said $21,000. The salesman told me that was a mistake but I tried to tell him the vin number was the same and again he insisted I was wrong. After agreeing on a final cost the finance manager added $6,000 of extra's on the contract that we did not agree on. They did remove them but the finance manager said I lied when I told him he did not go over the extra's. PLEASE if you are looking for a Hyundai DO NOT AND I MEAN DO NOT go to this dealership. This is my second Hyundai but after this experience I will never step foot inside another Hyundai dealership!!!
Hello. Mr. Ernhardt!
I had an unfavorable experience at your Avondale Honda dealership this afternoon for which I wrote a review while I was still at the dealership. Perhaps you get notice of these things but my beef is that it took three hours to purchase a car for cash that had already been picked out and priced. I was there to help a friend deliver the car to his daughter. We live in Gilbert but drove all the way out to Avondale to assist our friend. Interestingly, within a few minutes of posting my review, your sales manager on duty approached me and essentially scolded me for commenting about the slow time and blamed it on me saying, "you came at a bad time of day and we don't like to receive these comments because we have families to feed." I didn't back down and told him it was inexcusable to take this long to buy a car. The last car I purchased was delivered to my office and I signed all the paperwork at my desk in about 10 minutes. My guess is that you were short on F & I guys perhaps because they all wanted to watch the basketball game. They were many of your staff sitting around doing nothing. My friend told the F & I guy that he would give him all 10's on the rating form if he would hurry up the process!!
I'm not asking you for anything, Tex, but thought that you would want to know because based on what I've heard, you are very customer focused which has been a big part in your success. George Unruh
I leased a Kia Soul from your Peoria dealership, After having the vehicle for approx 3 weeks, a problem with my safety light came on. I went directly to the service dept at Peoria Kia, and was told that the rabbits had eaten the wire behind the headlight. The service consultant Daniel Dohm,told me it would cost me $300.00 to repair the problem. Needless to say I was in disbelief. I told him that was way to much money for me. He told me it was safety problem and needed to be taken care immediately. I didn't have that kind of money at hand. (I am a 74 year old woman on Social Security). I went home with fear in my heart. I spoke to my son and he had me go to his mechanic friend and have him look at the problem. I took it to Joe and he spliced the wire with a $.50 part and all was well. When he heard that your people wanted to charge me $300.00, He told me that was robbery. I don't know if they thought they could scare me into having the work done or not, but this is not a good business practice. I called the Service Manager, and was told he would look into the problem and call me back. As of today I haven't heard a word from Peoria Kia. Not very professional!! I have worked in the automotive industry for years, first with Toyota, then Lexus, both very professional companies. I would hope that you would look into this matter, so that no other elderly customer gets treated like I did. I can honestly say that I have never been treated so badly, and I cannot recommend that dealership.
10411 W Prairie Hills Circle
Sun City, AZ 85351