Hi, I purchased a new 2018 Hyundai Elantra from Rodeo Hyundai in Surprise Az. Today it in for an oil change and I told them that the low tire light keeps going off for the back passenger tire. After waiting two hours for the job to be completed. The advisor said I needed new tires and she would quote me a price. I said that's great but the car only has 20k miles shouldn't it be covered. She said oh I didn't check. So she called the warrantee company and they told her that the tire did not have enough thread for them to cover it. So because the tire was to low rodeo Hyundai would not replace my tires. Service manager would not do anything to help either
I would like for someone form Earnhardt HQ call me regarding a purchased Mazda RF MX-5 RF at the no closed dealership in Scottsdale. I just realized the location is closed and I had purchased a maintenance contract. I would like someone to call me and let me know about a refund . Greg- (hidden)
Did they end up refunding you? I have a Earnhardt dealership staying they won't do the service of my vehicle I got from Earnhardt because I didn't purchase my vehicle there
I went in to look at a truck I found online at the cadillac dealership. The price I saw it at was 25,997. When I got there the sales man Gus said it was at 26,997 and that was the lowest they would go so don't think about wheeling and dealing. He also told me that the damage reported on the truck was only damage not an accident and its different. Its reported on the carfax as a accident rear end collision. Not being one to argue with out the facts right in front of me I told him to just give me the out the door price so I can go home and do my own research. He came back with a breakdown of price + tax and fees. I asked for him to break down the numbers down because that was to generalized and to little surprise there was $1700 worth of so called "value adds" in this. They also continued to tell me these value adds will give me a discount on my car insurance that will more than make up for the cost for the Dfence and VTR I spoke to my insurance company and 2 others and none of them give discounts for these items. The deceit and sales tactics used were very unwelcoming and sad. After attempting to talk to a different person about the truck I received an email from gus asking why am i asking for the lowest price because he already told me what it was. He continued to tell me the wholesale price they could get at an auction is $30k and that if I don't want it for the price they were selling it they were going to take it to auction. Then they removed the truck from the site and then added it back on the next day at a lower price. I do not know if this is an ego thing or what it is but the lies and games they are playing is crappy. I also received a call from a very arrogant sales manager that told me that they will just take it to auction if i am not intersted and they will get more for it because the wholesale price is $30k. If this is the case why would they leave it on their lot at all. Go take auction.
After speaking with a sales manger from a different earnhardt dealership who is a mutual friend and has sold me one of my previous cars I explained to him the situation. He called and spoke to the Sales manager over there.
After that they told me that they would sell it to me at the 26,997 and I could remove one of the value adds. They dropped the price the next day by $500.
To see that a company that sell an est $213 million a year is worried about a $1,000 because some sales manager over paid on this truck as a trade in to make a bigger deal on the sale of what was most likely a new car that had a lot of profit.... is sad. They keep telling we are going to take a loss at the price its at. First Why is that my fault? Second I am sure you are coming out in the black if you put the deal together with the other car sold. So why would they not make a sale and keep a customer that has bought from them before.
It appears to me no one looks at this or because everyone is with out a response. But you can feel free to reach out to your salesman Gus and the sales manager to get my info. this happened over the las two days.
To Whom it May concern:
I recently purchased (leased) a Ford Fusion from Rodeo Ford, part of the Earnhardt car companies. The car is wonderful and at the time the "deal" was acceptable.
However; as the days rolled into weeks and now months, I am sorry to say that Rodeo Ford does not live up to their promises.
We arrived at the dealership at about 6pm. My wife and I knew what we wanted and quickly made a deal for a Ford Fusion, like the one we had leased from Rodeo Ford 3 years prior. We answered a letter to come in as our lease was ending and they were ready to deal.
After we talked, I was ready to sign and was informed that I must pay the last two payment s for this deal to work. I immediately said that the deal was off, and I would wait until the lease was up. The sales manager said they would pay the last two payments, but I would still make the payments to Ford and the Earnhardt Corporate office would cut us a check for those two payments. I agreed and left that night with our new car.
We were happy campers! So much so that we shared our experience with friends who were going to buy a car and they went in and purchased a new Fusion as well from Rodeo Ford.
Our purchase was in August of 2018 and I called Rodeo Ford several times asking where the check was for the two payments. I was told that the request had been sent to corporate and they would check into it.
My salesperson, Aimie was always gracious and kind. I am sure she thought that corporate really had the check request. Finally, I went to the dealership personally and talked to Aimie face to face, at this time Aimie was no longer in sales but wanted to be helpful. She introduced me to an assistant sales manager, who showed me a document and said that here is the request and he would look into it. I thanked them and left.
I received a call two days later from the sales manager Tony Worm. He informed me that there was no paperwork that showed this was part of our transaction. That my two lease payments I was expecting were not part of the deal and the sales manager who made the deal was no longer with the company. I remember Tony and told him he was there when the deal was made. He said he would check into it and get back to me. He also told me that Rodeo Ford lost $1,500 dollars on this transaction even without returning the last two payments to me. I must admit I have no sympathy for Rodeo Ford. I gave them the opportunity when I was willing to wait until the lease ended and then purchase or lease another car. RODEO FORD MADE THIS DEAL NOT ME!
As you can imagine I am no longer a "Happy Camper". If Earnhardt does not take care of this, I will be sending a copy of this letter to all news outlets as well as Ford Motor Company regional and corporate offices as well as social media outlets.. I hope that this is not required.
brought my truck in for a battery swap. they said it wasnt under warranty. i told the service center not to turn it off, and they did, then they had tp jump start it, then they locked my keys in the truck. and the morons used a slim jim to open it up after i told them not to because they would scratch my truck and im very maticulous about it, they refused to cut a key from the vin. and after all the headache they had to take my truck into the paint shop for repairs, was told it was monday it would be done. and nothing. tuesday comes around and nothing. wednesday comes around (today) and all i get is bullshit run around that its not done. last time i took my truck in for service they broke my center caps for my wheels. the service center along with the techs fucking suck. they dont listen, follow directions, or or stick to a schedule. very disapointed with them. wjen it was thorovred, service was 10x better. i would not reccomend my worst enemy to go to earnhardts chevy. and as for today i have to rent a truck for the holiday weekend because the service fucking sucks. if i was manager there. the techs involved that didnt listen along with service advisor i first spoke to would be in the unemployment line.
wow update: as of 11-26-18 it still isnt done and continue to get the run around on why it still isnt done. flat out earnhardts fucking sucks. so as of now a weekend turns into 13 days already with no truck.
so update again as of 11-27-18
went in to pick up my truck as a finished products. the job fucking sucks. orange peel painted door. you would have to be blind not to see, big run on the painted door edge, b pillar was dull from not being properly buffed. what a joke earnhardt chevrolet is.
i brought my truck in for a battery swap. they said it wasnt under warranty. i told the service center not to turn it off, and they did, then they had tp jump start it, then they locked my keys in the truck. and the morons used a slim jim to open it up after i told them not to because they would scratch my truck and im very maticulous about it, they refused to cut a key from the vin. and after all the headache they had to take my truck into the paint shop for repairs, was told it was monday it would be done. and nothing. tuesday comes around and nothing. wednesday comes around (today) and all i get is bullshit run around that its not done. last time i took my truck in for service they broke my center caps for my wheels. the service center along with the techs fucking suck. they dont listen, follow directions, or or stick to a schedule. very disapointed with them. wjen it was thorovred, service was 10x better. i would not reccomend my worst enemy to go to earnhardts chevy. and as for today i have to rent a truck for the holiday weekend because the service fucking sucks. if i was manager there. the techs involved that didnt listen along with service advisor i first spoke to would be in the unemployment line.
I purchased a 2018 Ford F150 from Rodeo Ford Goodyear AZ, this August 2018. This dealership is so behind times! They do all the paperwork without showing you (the customer) anything on a computer screen right in front of us, like other dealerships are doing today. What are your payment options, who they are going to finance you through? What the rates are at each of these places would be etc.
Waiting for over 5 hours we were told that they were financing our truck through Ford Credit at 3.9% for 84 months, I agree to the terms. After sitting around another hour, they finally take us back to sign the paperwork. Steve or Stephen (finance) was going over the paperwork said here you go, were financed you at 3.99% for 84 months, I said no they said 3.9%, he said no it's 3.99%, we signed the paperwork anyway. Now I learned we were NOT financed through Ford Credit (which offered 3.9% for 84 months) but though a local Credit Union. This now makes sense why we were changed 3.99%. This is not how you do business!! This was very shady of Rodeo Ford. Now I'm being harassed by the salesman and his boss Brody DeWeese because I didn't give them a good review. They called me wanting me to change my review to show they did a GREAT job. They even offered me free oil changes if I changed my review. What kind of dealership is this?? This place is not where I would ever go again to buy a vehicle.
I feel Tex and his staff needs to know this stuff is going on.
I'm reporting this to Ford too.
The worst company I ever worked for and I been doing this for over 30 years
Tex doesn't run or do anything but hang out. He is old. His oldest son Hal run things now, with his brother. But even they are not running things as much as Hal's oldest son Dodge is.
Just ask any employee how much they have cut back on all their pay, bonuses, etc. It's sad how much greed has come into play.
Want a hint on how to buy a car there.... Don't tell them you have a trade in, then ask to see the invoice, then ask for the price $750 below invoice (that's fair where they make a little profit). Then tell them you do not want any nitrogren, alarm etc. NO ADDs. Then once you get a price, then work out financing. This is where they try to sneak in a few dollars here and there. Ask to see it printed for review. Not hand written. Then negotiate the price of your trade in. It will be slightly less then trade in KBB. But don't accept any amount the first 3 times the salesman goes to the office. Wait until a sales manager comes out, and then wait 2 more times. Then leave. Come back later if they don't call you first.
Then in finance, don't get any add ons. They are all overpriced.
You are welcome!
Had to express our appreciation for a wonderful experience at your Gilbert Chrysler Dodge location. Many thanks to Joe Cann and Jeffrey Dupont for giving us the opportunity to upgrade our Chrysler 200 to a 300. We look forward to a continued relationship with service department to maintain our new Chrysler.
Will certainly recommend the dealership to our friends.
So basically Tex Earnhardt doesn't respond so basically we are screwed unless we get a tv channel involved
Where are you Tex? Spending our hard earned money we have to make to afford this vehicle? shame on you ya old fart
Don't get me wrong I love the car and my rate is great! Just don't appreciate how I was treated. But because of how I was raised the jerk at Peoria was spared but god help him if I see him if the car is in for a repair!
His name is John Wain!
I have purchased three vehicles from San Tan Hyundai. The third will be my last. Why, you might ask. Maybe I didn't like the car? Nope, exactly what I was looking for. In fact, on a recent road trip, its highway miles exceeded estimates by three to four MPG. Was it the salesman? No, I actually sought out the salesman for the way he had taken care of me with a previous purchase. Was it the finance person? No, he thoroughly explained--step-by-step--the financing process and extended warranties. Was it the service department? No, one of the reasons I have continued to purchase at San Tan is its excellent service department. Maybe it was the General Manager? No, he did everything he could to address my concerns and was unable to influence the people who were causing my problem.
In my previous two purchases, I provided a list of documents required by the State of Washington--my home state--to title and register a vehicle purchased outside the state. Within a week of the first two purchases, the required documents were in my hands. This time the people in your title department refused to provide any of the required documents. Their names--Joan and Debbie. They never returned calls. In a speaker phone conversation between Joan, San Tan's General Manager, and myself Joan said she would contact Washington and call me back with the requirements for titling and registering the vehicle. Never happened. Yes, she lied to me and the General Manager. When I finally reached her, she told me the state required none of the documentation I was seeking. Maybe she though I made it up! Why would I do that? Now I am 15 days away from my temporary plate expiring and still have no documentation. So two low-level clerks have assured I will never purchase a vehicle from San Tan Hyundai or any other Earnhardt dealership.
Seems like a problem to me! My rating below refers to the Earnhardt corporate employees named above and has no bearing on any employee at San Tan Hyundai. San Tan's rating is 5 Stars.
I baught a new 2017 Dodge Durango. My auto had only 24, 101 miles on it. I had my tires rotate per service manual. All 4 tires were worn out and and was unsafe to drive I had to replace all 4 tires. It cost my $784.00. Where I have my service done thay gave me a letter stating thay my tires (Michlean Prime) were unsafty to drive. When I took the letter to Earnheart the Manager told me anyone could have written the letter calling them a lier. All I got from Earnhardt was lip service. I will never buy my next auto from them. Earnheart no bull is nothing but bull
I own a 2015 Kia Soul purchased at Earnhardt Kia at Bell Rd in N. Phoenix. I love the car. The service department however NEVER returns a phone message!! Very frustrating and unprofessional!!
This is to the owner and General Manager of Earnhardt Kia. I received an unsolicited email from Earnhardt Kia and while browsing the used car inventory in the email, inadvertently entered my personal information. Within 10 minutes, John Ahern, a sales person at the dealership began to inundate me with phone calls, voicemails, emails, and text messages. I responded in writing demanding that he remove my contact information and discontinue contacting me as I'm a school teacher and had to shut my phone off during class. He continued to contact me via email, voicemail, texts, and phone calls. I again demanded he stop harassing me on Sunday, May 13th. At this point, he generated my personal contact information to every dealership in Phoenix with false statements of interest in a Camaro, a Focus, a Hyundai, a Charger, a Ram pick-up truck, and so on. Within an hour I received 27 phone calls, 15 emails, 27 voicemails, and 22 text messages during a family lunch for Mother's Day. It ruined my lunch, ruined my Mother's Day, and I am left spending hours trying to block my phone number and delete the contact information. I am emotionally upset, feel violated, and abused, along with having my personal information divulged without my permission. I want John Ahern fired at the very least. I have filed a complaint with the BBB and plan to pursue a complaint with the Attorney General's Office to seek charges of harassment.
4/6/2018 Just picked up my car from the Earnhardt Auto Center body shop at the Earnhardt Chevrolet location in Chandler, Arizona. I had a minor fender bender accident which resulted in a hole in the front bumper of my 2003 Toyota Camry. After having the car for two weeks (of course I have a rental car the whole time), the Earnhardt Auto Center body shop called and said they were having trouble getting the passenger headlight assembly back in the car and they had to put it on the "Frame" machine. I told them I did not want a new headlight, it wouldn't match the other. They were not supposed to replace the headlight assembly, which of course they did. I now have a new headlight on the passenger side and the older one on the drivers side. The car looks like its wearing a monocle. Here's the great part, the headlight the replaced with a new assembly because the existing one didn't fit, doesn't fit either. It sticks out front of the car nearly 1/2 inch further than the other side. They tried to hide the work by putting in a larger rubber gasket/moulding around the new assembly and the fender. Incompetent people are usually quite clever at trying hide their incompetent work. They replace a headlight that didn't fit , with a new one (and billed for it) that didn't fit. My wife said the car looks kinda like one of those bug eyed gold fish thanks to Earnhardt Auto Centers. And the really really great part, they broke the front windshield at the body shop, it looks like someone hit it with a bolt, a nut or the like. just at the bottom of the window at the bottom, so I didn't even notice until I pulled out of their lot there on Arizona Ave. Before I reached Hwy 60, the crack was starting to work its way up the glass. When I arrived to pickup the car and return the rental car after nearly 3 weeks for a new bumper, The body shop people didn't even walk me out to present their work as people do when they have done a good job to the customer. They didn't say "Thank You" either. The only person I saw other than the cashier was the car runner who brought my car up. Its no wonder Earnhardt Auto Center's have the reputation that they do and if my insurance company had not listed Earnhardt Auto Center as a "preferred bodyshop" in the area I would have never taken my car there. Hopefully the insurance company will drop Earnhardt Auto Center as a preffered shop when they find out that Earnhardt Auto Centers billed them for replacement parts for existing parts that "don't fit" with new parts that "don't fit" I will be posting this review in several different places for other's to read, Chamber of Commerce's, independant review sites etc. And that ain't no Bull. Dennis C Deeds,
On November4,2017, late in the afternoon my husband and I drove into the Bell Rd Kia dealership to look around. I had a Hyundai Tucson that the lease would end in 2 months and had at least 13,000 miles under what I was allowed-12,000 miles a year on a 4 year lease.
Your company services are very good
You more than likely will not get this email but somebody will I just wanted you people to know that my 2005 Dodge Ram with over 215,000 miles on it and is still going strong it looks good it may be last leg but I thought you might want to see how the Dodge trucks are built during the 2017 Veterans Day Parade i am an ild viet nam vet I used it and got a lot of compliments on the upkeep and how it looked I just thought you guys might be interested in what it looks like...well apparently can't add pictures to this but just to let you know
Dear Tex Earnhardt,
I bought a 2014 Kia Sportege and I love it. Unfortunately, I bought it at a different Kia dealership (in Scottsdale) who blew me off, like dust, as soon as I drove away. No one returned any of my calls or e-mails. The driver's side seat belt would not retract and I did not feel safe. So, after two weeks, I called Earnhardt Kia right near my house on Bell Rd. I talked to a service advisor who identified himself as "Joe". He was rude and condescending, he talked over me, and kept telling me that I didn't buy my Kia there! I knew that, but I paid extra for the Kia warranty. I did not give up. I called back and asked the receptionist for the e-mail address of the service department manager. I wrote him an e-mail about the phone call. I no sooner pressed "send" then my cell phone rang. It was Larry Donahue. God bless Larry Donahue. He listened to my story and I added in that after the rude call with "Joe", I discovered that someone had keyed my car! So, now I was crying. Mr. Donahue said stop by, I stopped by, I met him, he was wonderful. Larry Donahue scheduled me to drop off my Kia Sportege the next day, he gave me a loaner so I could get to work, and two days later (as he said) I went back to Earnhardt Kia and picked up my Sportege. She is so beautiful and with a brand new seat belt (safe). Mr. Donahue made sure my vehicle was buffed, waxed, polished, and "perfect". The key scratch is gone. I am happy and that "ain't no bull". Larry Donahue made my bad experience into a blessing. He also put a Earnhardt license plate frame on! I'm showing that off and telling everyone about my excellent experience at Earnhardt Kia. Thank you, sir, for employing quality folks like Larry Donahue.
Earnhardt Mazada in Las Vegas is by far the worse dealership I have ever had the misfortune of doing business with. I have been lied to, ignored, and been provided the very worse service by these people. There is really no point to going into the details because nobody at this business cares but I will tell any consumer looking for a new Mazad to STAY AWAY FROM EARNHART MAZADA LAS VEGAS.