I am an extremely unhappy customer. I switched to earthlink with the hopes of saving money on internet but unfortunately could not receive DSL service do to my location. I was promised reimbursement after returning the equipment. I did so through Fedex on 8/15/16. I spoke to someone in "customer service" and he was unpleasant.
He seem to be able to see all my information on my account but could not help me. I have been dealing with earthlink since mid July and they can't seem to resolve my issue.