Information, reviews and public commentary for US companies

 

Earthlink, Inc.

Rating
0.117647
Web
http://www.earthlink.net
Address
1375 Peachtree St.
Atlanta, GA
30309
Contact
Rolla Huff
Role
Chairman and CEO
Phone
(404) 815-0770
Fax
(404) 892-7616
Employees
3,241
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Jan - 6 d 5 h ago

0

Your spam blocking is nonexistent. And you charge over $7 a month for this! You are still back in the 90s like when I started with you. I'm quitting you as soon as I set up my new gmail account which happens to be free.

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info only - 14 d 10 h ago

they have moved a couple times. New address 1439 Peachtree Street, Atlanta GA 30309

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Susan Lindsley - 24 d 9 h ago

1

No way to reach anyone there! Your phone system will not accept any "selection" by the number. The computer only re-states the selections. And you are a TECH company? You have messed with and blocked some of my connections and no one has the intelligence to help with it. Your idiots overseas can't do anything! And you have arranged your system so that no one is the States is reachable. You are a disgrace to web mail!

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Anne Temple - 29 d 7 h ago

0

I am not sure how you people stay in business. I just had to sign up THREE TIMES and was already charged. I started the process three weeks ago. The installer was on his way to my house and called and said he couldn't do it cause YOU put in the wrong address, even though it was in the same town -- and I took the day off of work for it. WTF. Then I spent an hour on the phone signing up AGAIN (one time on hold for 97 minutes until I had to hang up) and listening to all the BULLCRAP you force your call center people to read and when I got to work I got a text saying there was a problem and called the number and had to sign up AGAIN and listen to all of the BULLCRAP all over again. I have been billed for services I haven't received and you say it will take up to 10 days for an installer to get back to me, when I started the process 21 days ago. And for all this aggravation you can't even allow anyone to comp the installation fee, or allow your US customers to talk to someone in the US? I canceled my account and am going back with Uverse. I am sorry I ever dealt with you. Get your act together. I am an activist and have a wide reach.

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George Yourke - 39 d ago

1

Extremely opaque and untrained organization. I had problems with my I-Mac desktop computer, which I took this morning to Apple's "Genius Bar" and it was fixed and everything worked after I brought the computer home, except connecting to Earthlink to obtain and send e-mail. A new request appeared to type in my earthlink address and password. that failed several times. I "chatted" twice to see if this could be resolved. I went through the maze to finally change my password. It did not work. Earthlink is connected to the Internet. I just can't get through Earthlink's unnecessary obstacles. Why are you so difficult? I have been a customer ever since I bought the first Internet I-Macs, some 15+ tears ago. Why are you making things so difficult? I understand now why so many of my friends are switching to g-mail,

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POED - 43 d 20 h ago

0

Lost DSL internet access @ 9am 8/31/17. Called customer support & talked to "Pete". He said there was a problem with AT&T. Said someone from AT&T will come to fix problem within 24 hours. No one came! Called customer support @ 12pm 9/1/17 and talked to "Kevin". He said AT&T will show up between 8am to 12pm on 9/2/17 to fix problem. Again, no one came! Called customer support @ 12pm 9/2/17 and talk to "Edward". He said AT&T will come before 6pm. Again, no one came! Called customer support @ 8am on 9/3/17 and talked to "Peter". He told me AT&T don't work on Sundays or holidays. Just Great! Finally got back DSL internet access @ 9am on 9/5/17. Called customer support @ 1pm on 9/6/17 to get reimbursement for lost service and talked to "John". "John" did not know how to do math! I HAD to tell him to divide $34.95 by 30 days and multiply by 5 days. REALLY??? Then "John" had the audacity to try to sell me antivirus "bloatware"! UNBELIEVABLE! Results; Got no help after talking to 5 "different" people who sounded all the same! Wasted my time talking to people who didn't care! Wasted days waiting for people who never showed up! Had to explain how to do elementary math! Received no sincere apology! I have been a loyal customer for over 10 years. Earthlink showed me this means NOTHING!!! Thanks Earthlink!

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WITH YOU WELL OVER 10 YEARS - 46 d 6 h ago

0

I am extremely pissed off!

I have tried to contact your US office for I can't communicate with your foreign agents.. (I speak seven foreign languages)

I have been transferred to the US and have spent virtually hours on hold (one call 77 minutes before I had to take a business call)

I have wanted to plug in a laptop to my system and have desperately bought NORTON for near $110 so to keep this computer free of attack.

It doesn't seem after all the years I've been with you that I am still a valued client. SCREW the Loyalty and the word will spread, then the takeover by some giant and the reality of 1984 will appear where George Orwell will replace Edgar Cayce as the profit. Wake-up!

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MadInMaryland - 56 d 11 h ago

0

MadInMaryland:

Read the fine line of the "contract". For 5 years, my internet speed is so slow, my dial up to AOL years ago was faster. August 12, 2017, I went to log on and could not. Earthlink was doing repairs and there was no service. Do you believe it would be a great service to their clients to notify them if they must make repairs? For years I've inquired about the slowness of connection, and once connected takes a long time for a page to load. My internet speed was at 1.09 mbps. I'm supposed to operate at over 2.0 mbps. I was told by some "Corporate Relations" yesterday (August 24, 2017) that the contract reads "or the best at times". In other words, if you are attempting to log on during hours when more are online, your service will slow. My service has always been slow. Their technical service personnel are at most a level 1 tech...you can tell they are not trained professionally. Unbelievable.

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THOMAS STOW - 86 d ago

0

doesn anyone answer the phone or speak english? (hidden) (hidden) for anyone willing to join forces against these retards.

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Myke - 64 d 4 h ago

no. and I am so tired of being given a name that is not theirs. You know damn well the foreigners or wherever the call centers are, do not have the names mary, john, sally. And sometimes the dialect you just don't understand, As customers, we have to go through this.

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Sinisi2styl - 74 d 4 h ago

0

Earthlink keeps blocking my emails when I try to reply to Earthlink emails from my business address. I dropped my earthlink email years ago because of constant errors. I am sick of getting polite emails saying block will be removed in 24 hrs. and then two days later they do it again.

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Very upset customer!!! - 74 d 9 h ago

0

On July 3 2017 I was ordering TV and internet service. Somehow I got Direct TV

Who sent me to EARTHLINK. The very same day I got charged $7.99 by Direct TV and $19.99 by EARTHLINK for installation fees. The following day I cancelled both. DIRECT TV refunded my money immediately. Now, a month later and many many phone calls, hours and hours of being bounced around to various customer service dopes I still have not been refunded $19.99!!!!

It's the point that is so aggravating!!!!

I've answered customer surveys, sent emails too and NOBODY EVER GIVES ME THE COURTESY OF ACKNOWLEDGING MY ATTEMPTS TO GET MY MONEY BACK!!!!! THIS IS ABSOLUTELY THE PIECE OF GARBAGE COMPANY THAT EVERYBODY WARNED ME ABOUT!!!!! Don't EVER do business with these guys

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Anonymous - 88 d 5 h ago

0

I haven't had service for an entire month. They refused to transfer my service when I moved. My account got hit for $44.00 stating that I had to pay to reconnect my service. Today my service was finally reconnected, and my account got hit for a charge of $48.36 for a service that I didn't even have set up in my new apartment yet.

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Anthony Lyon - 92 d 17 m ago

I'm Anthony lyon I'm mail my Bill in now

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Stephany Sanchez - 92 d 28 m ago

0

I set up my debit card on automatic payment. My payment was collected and my services were cancelled. I've spent probably 7 - 8 hours on the phone with customer service supervisors to resolve this. It's take them 5 business days of pushing me off the phone to finally tell me that they need to set up a re-installation for services. How is this ok? How is this good customer services?

Earthlink, are you in the practice of collecting payment and not rendering services paid for?

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ROBERT LUMLEY JR. - 1 y ago

0

This place takes your money in yet does not turn on your services after u pay them money! You call corp office they are the biggest joke to!!

BIGGEST RIP OFF I HAVE EVER MET!!!!!

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Anonymous - 101 d ago

I am dealing with the same problems.

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calif blonde3 - 169 d 6 h ago

0

Your company sucks!!!! You were'nt good when times were good, and they haven;t been good for 9 millions years!!!

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Anonymous - 172 d 12 h ago

I havrn't been able to login to my email i 5 days, I call customer service daily to be told that there is an out in a small number of area's (they can;t tell me where)m and it will be up in 24 to 48 hours. I need my email.How do I reach your COO?

Christopher Seavey

239=566-3806

(hidden)

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John L - 173 d 2 h ago

0

Our EarthLink/Mindspring email service as been out for five days and it only works for an hour or so. As a result we have missed many of our important emails. My wife and I have talked to your overseas representatives for at least five hours and they don't know how to fix the problem and go through their routine with no results. Apparently, your server is down and no one has done anything about it nor advised your clients. I think so far you have provided the worst service that I ever received in from a computer or Internet company. We have been clients for almost 20 years and probably will cancel once the service is restored. Maybe somebody will contact us?

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Lisa Mitchell - 1 y ago

0

I will boycott EarthLink and I will encourage others to do same because EarthLink removed their advertising from Breitbart.com. So when does an Internet company decide to become political? You are now as intolerant as those YOU say are intolerant. By your actions you are deciding that people who may think differently than you are simply wrong. EarthLink is weak. You caved. Sad day in America because you did a very un-American thing. Guess anyone who goes to the Breitbart site, IN YOUR VIEW, is " deplorable." Shame on you. I'll stick with tolerant companies thank you and you are not one of them.

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John L - 173 d ago

I agree with the above comments. Besides that EarthLink provides terrible service in our email system is been out on an offer five days. I have been a member for 20 years and will cancel it

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Marilyn Ayala - 1 y ago

0

I am an extremely unhappy customer. I switched to earthlink with the hopes of saving money on internet but unfortunately could not receive DSL service do to my location. I was promised reimbursement after returning the equipment. I did so through Fedex on 8/15/16. I spoke to someone in "customer service" and he was unpleasant.

He seem to be able to see all my information on my account but could not help me. I have been dealing with earthlink since mid July and they can't seem to resolve my issue.

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