Information, reviews and public commentary for US companies

 

Earthlink, Inc.

Rating
1.255814
Web
http://www.earthlink.net
Address
1375 Peachtree St.
Atlanta, GA
30309
Contact
Rolla Huff
Role
Chairman and CEO
Phone
(404) 815-0770
Fax
(404) 892-7616
Employees
3,241
General profile image

s new start page sucks. no sign in or sign out, no reminders for appointments, no favorites like for my banking, SS, Medicare, DMV, Investments, etc, no state national news except what rolls across the page and a lot of ads. This new page is worthless and trying to call EL is a waste of time, having to be on hold for hours, keep calling back then someone disconnecting you or getting someone to talk to from a foreign country that is hard to understand. Put it back to where it was before. Earthlink HEADQUARTERS PHONE NUMBER +1;8;4;4;4;2;0;0;2;1;7 Earthlink PHONE NUMBER +1;8;4;4;4;2;0;0;2;1;7 Earthlink HEADQUARTERS PHONE NUMBER +1;8;4;4;4;2;0;0;2;1;7 Earthlink PHONE NUMBER +1;8;4;4;4;2;0;0;2;1;7 Earthlink HEADQUARTERS PHONE NUMBER +1;8;4;4;4;2;0;0;2;1;7 Earthlink PHONE NUMBER +1;8;4;4;4;2;0;0;2;1;7 Earthlink HEADQUARTERS PHONE NUMBER +1;8;4;4;4;2;0;0;2;1;7 Earthlink PHONE NUMBER +1;8;4;4;4;2;0;0;2;1;7 Earthlink HEADQUARTERS PHONE NUMBER +1;8;4;4;4;2;0;0;2;1;7 Earthlink PHONE NUMBER +1;8;4;4;4;2;0;0;2;1;7 Earthlink HEADQUARTERS PHONE NUMBER +1;8;4;4;4;2;0;0;2;1;7 Earthlink PHONE NUMBER +1;8;4;4;4;2;0;0;2;1;7 Earthlink HEADQUARTERS PHONE NUMBER +1;8;4;4;4;2;0;0;2;1;7 Earthlink PHONE NUMBER +1;8;4;4;4;2;0;0;2;1;7 Earthlink HEADQUARTERS PHONE NUMBER +1;8;4;4;4;2;0;0;2;1;7 Earthlink PHONE NUMBER +1;8;4;4;4;2;0;0;2;1;7 - 13 d 17 h ago

s new start page sucks. no sign in or sign out, no reminders for appointments, no favorites like for my banking, SS, Medicare, DMV, Investments, etc, no state national news except what rolls across the page and a lot of ads. This new page is worthless and trying to call EL is a waste of time, having to be on hold for hours, keep calling back then someone disconnecting you or getting someone to talk to from a foreign country that is hard to understand. Put it back to where it was

., ., ., ., ,. ' ';'; '; l l l

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Anonymous - 12 d 17 h ago

gain I have not seem a tech to install my WI FI. Unless it is installed today after 3 scheduled appointments to which no one appeared the tech again has used the excuse the call he or she was on a call that is taking longer, I will cancel my request and expect a refund of my money. As I stated in a previous email, you are the most incompetent company I have ever dealt wi.,..,., .,., .

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Anonymous - 6 d 16 h ago

nk for over 20 years and have enjoyed the service from dial-up to now just email. No other service has provided the level of security and virus protection I have received from them. When the LoveBug virus came out, and Hotmail, MSN, and Yahoo are being hacked, I have had no issues. Their SPAM filter needs a bit of updating, but for the most part it's definitely better than the others.

That said, the outage they are experiencing right now is another reason they need some serious updates to their servers. CS should not be offshored anymore and a 24-hour chat needs to be implemented for outages/issues.

I will definitely be calling the Corporate

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TexasRose - 7 d 19 h ago

4

I have been with Earthlink for over 20 years and have enjoyed the service from dial-up to now just email. No other service has provided the level of security and virus protection I have received from them. When the LoveBug virus came out, and Hotmail, MSN, and Yahoo are being hacked, I have had no issues. Their SPAM filter needs a bit of updating, but for the most part it's definitely better than the others.

That said, the outage they are experiencing right now is another reason they need some serious updates to their servers. CS should not be offshored anymore and a 24-hour chat needs to be implemented for outages/issues.

I will definitely be calling the Corporate Office on Monday.

General profile image

s new start page sucks. no sign in or sign out, no reminders for appointments, no favorites like for my banking, SS, Medicare, DMV, Investments, etc, no state national news except what rolls across the page and a lot of ads. This new page is worthless and trying to call EL is a waste of time, having to be on hold for hours, keep calling back then someone disconnecting you or getting someone to talk to from a foreign country that is hard to understand. Put it back to where it was before. Earthlink HEADQUARTERS PHONE NUMBER +1;8;4;4;4;2;0;0;2;1;7 Earthlink PHONE NUMBER +1;8;4;4;4;2;0;0;2;1;7 Earthlink HEADQUARTERS PHONE NUMBER +1;8;4;4;4;2;0;0;2;1;7 Earthlink PHONE NUMBER +1;8;4;4;4;2;0;0;2;1;7 Earthlink HEADQUARTERS PHONE NUMBER +1;8;4;4;4;2;0;0;2;1;7 Earthlink PHONE NUMBER +1;8;4;4;4;2;0;0;2;1;7 Earthlink HEADQUARTERS PHONE NUMBER +1;8;4;4;4;2;0;0;2;1;7 Earthlink PHONE NUMBER +1;8;4;4;4;2;0;0;2;1;7 Earthlink HEADQUARTERS PHONE NUMBER +1;8;4;4;4;2;0;0;2;1;7 Earthlink PHONE NUMBER +1;8;4;4;4;2;0;0;2;1;7 Earthlink HEADQUARTERS PHONE NUMBER +1;8;4;4;4;2;0;0;2;1;7 Earthlink PHONE NUMBER +1;8;4;4;4;2;0;0;2;1;7 Earthlink HEADQUARTERS PHONE NUMBER +1;8;4;4;4;2;0;0;2;1;7 Earthlink PHONE NUMBER +1;8;4;4;4;2;0;0;2;1;7 Earthlink HEADQUARTERS PHONE NUMBER +1;8;4;4;4;2;0;0;2;1;7 Earthlink PHONE NUMBER +1;8;4;4;4;2;0;0;2;1;7 - 13 d 17 h ago

s new start page sucks. no sign in or sign out, no reminders for appointments, no favorites like for my banking, SS, Medicare, DMV, Investments, etc, no state national news except what rolls across the page and a lot of ads. This new page is worthless and trying to call EL is a waste of time, having to be on hold for hours, keep calling back then someone disconnecting you or getting someone to talk to from a foreign country that is hard to understand. Put it back to where it was

., ., ., ., ,. ' ';'; '; l l l

General profile image

Anonymous - 12 d 17 h ago

gain I have not seem a tech to install my WI FI. Unless it is installed today after 3 scheduled appointments to which no one appeared the tech again has used the excuse the call he or she was on a call that is taking longer, I will cancel my request and expect a refund of my money. As I stated in a previous email, you are the most incompetent company I have ever dealt wi.,..,., .,., .

General profile image

Anonymous - 6 d 16 h ago

nk for over 20 years and have enjoyed the service from dial-up to now just email. No other service has provided the level of security and virus protection I have received from them. When the LoveBug virus came out, and Hotmail, MSN, and Yahoo are being hacked, I have had no issues. Their SPAM filter needs a bit of updating, but for the most part it's definitely better than the others.

That said, the outage they are experiencing right now is another reason they need some serious updates to their servers. CS should not be offshored anymore and a 24-hour chat needs to be implemented for outages/issues.

I will definitely be calling the Corporate

General profile image

Marilyn Hamilton - 13 d 6 h ago

0

Again I have not seem a tech to install my WI FI. Unless it is installed today after 3 scheduled appointments to which no one appeared the tech again has used the excuse the call he or she was on a call that is taking longer, I will cancel my request and expect a refund of my money. As I stated in a previous email, you are the most incompetent company I have ever dealt with.

General profile image

gary - 32 d 11 h ago

1

This new start page sucks. no sign in or sign out, no reminders for appointments, no favorites like for my banking, SS, Medicare, DMV, Investments, etc, no state national news except what rolls across the page and a lot of ads. This new page is worthless and trying to call EL is a waste of time, having to be on hold for hours, keep calling back then someone disconnecting you or getting someone to talk to from a foreign country that is hard to understand. Put it back to where it was before.

General profile image

Disgusted - 33 d 8 h ago

0

The new Safari home page is more than horrible. No reminders, no stock quotes, no local weather, no business news, international news, USA news, sports news, no Google and on an on. Instead a bunch of meaningless stories. I am an original subscriber to Earthlink(over 20 years) and I am going to cancel. This entire thing is idiotic.

Robert L. Fox

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Robest - 62 d 5 h ago

4

(SPAM)

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Anonymous - 75 d 12 h ago

(SPAM)

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John - 136 d 12 h ago

5

(SPAM)

Flagged for review. 
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Porter lars - 297 d 7 h ago

2

(SPAM)

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Anonymous - 103 d 14 h ago

This is my first ever negative review. From January 10 to the week of February 24 I tried to get changed from direct to U verse. Techs did not show up 3 or 4 times. After each time my husband and I were on the phone for over two hours to determine problem and get another appointment. Last week it was finally installed. Yesterday, March 2, the modem went went out. We were on the phone last night for approximately one hour for a lady to troubleshoot. Did not work! She proudly told us that they would mail us a modem on Wednesday. Question! Why can't one of the many at&t trucks in Memphis bring a modem to our house TODAY.? I was promised a $100. Gift card. I was then told because it took AT&T six weeks that that I hate AT&T! This is my first ever negative review. From January 10 to the week of February 24 I tried to get changed from direct to U verse. Techs did not show up 3 or 4 times. After each time my husband and I were on the phone for over two hours to determine problem and get another appointment. Last week it was finally installed. Yesterday, March 2, the modem went went out. We were on the phone last night for approximately one hour for a lady to troubleshoot. Did not work! She proudly told us that they would mail us a modem on Wednesday. Question! Why can't one of the many at&t trucks in Memphis bring a modem to our house TODAY.? I was promised a $100. Gift card. I was then told because it took AT&T six weeks that that I hate AT&T! This is my first ever negative review. From January 10 to the week of February 24 I tried to get changed from direct to U verse. Techs did not show up 3 or 4 times. After each time my husband and I were on the phone for over two hours to determine problem and get another appointment. Last week it was finally installed. Yesterday, March 2, the modem went went out. We were on the phone last night for approximately one hour for a lady to troubleshoot. Did not work! She proudly told us that they would mail us a modem on Wednesday. Question! Why can't one of the many at&t trucks in Memphis bring a modem to our house TODAY.? I was promised a $100. Gift card. I was then told because it took AT&T six weeks that that I hate AT&T! This is my first ever negative review. From January 10 to the week of February 24 I tried to get changed from direct to U verse. Techs did not show up 3 or 4 times. After each time my husband and I were on the phone for over two hours to determine problem and get another appointment. Last week it was finally installed. Yesterday, March 2, the modem went went out. We were on the phone last night for approximately one hour for a lady to troubleshoot. Did not work! She proudly told us that they would mail us a modem on Wednesday. Question! Why can't one of the many at&t trucks in Memphis bring a modem to our house TODAY.? I was promised a $100. Gift card. I was then told because it took AT&T six weeks that that I hate AT&T! This is my first ever negative review. From January 10 to the week of February 24 I tried to get changed from direct to U verse. Techs did not show up 3 or 4 times. After each time my husband and I were on the phone for over two hours to determine problem and get another appointment. Last week it was finally installed. Yesterday, March 2, the modem went went out. We were on the phone last night for approximately one hour for a lady to troubleshoot. Did not work! She proudly told us that they would mail us a modem on Wednesday. Question! Why can't one of the many at&t trucks in Memphis bring a modem to our house TODAY.? I was promised a $100. Gift card. I was then told because it took AT&T six weeks that that I hate AT&T! This is my first ever negative review. From January 10 to the week of February 24 I tried to get changed from direct to U verse. Techs did not show up 3 or 4 times. After each time my husband and I were on the phone for over two hours to determine problem and get another appointment. Last week it was finally installed. Yesterday, March 2, the modem went went out. We were on the phone last night for approximately one hour for a lady to troubleshoot. Did not work! She proudly told us that they would mail us a modem on Wednesday. Question! Why can't one of the many at&t trucks in Memphis bring a modem to our house TODAY.? I was promised a $100. Gift card. I was then told because it took AT&T six weeks that that I hate AT&T! This is my first ever negative review. From January 10 to the week of February 24 I tried to get changed from direct to U verse. Techs did not show up 3 or 4 times. After each time my husband and I were on the phone for over two hours to determine problem and get another appointment. Last week it was finally installed. Yesterday, March 2, the modem went went out. We were on the phone last night for approximately one hour for a lady to troubleshoot. Did not work! She proudly told us that they would mail us a modem on Wednesday. Question! Why can't one of the many at&t trucks in Memphis bring a modem to our house TODAY.? I was promised a $100. Gift card. I was then told because it took AT&T six weeks that that I hate AT&T! This is my first ever negative review. From January 10 to the week of February 24 I tried to get changed from direct to U verse. Techs did not show up 3 or 4 times. After each time my husband and I were on the phone for over two hours to determine problem and get another appointment. Last week it was finally installed. Yesterday, March 2, the modem went went out. We were on the phone last night for approximately one hour for a lady to troubleshoot. Did not work! She proudly told us that they would mail us a modem on Wednesday. Question! Why can't one of the many at&t trucks in Memphis bring a modem to our house TODAY.? I was promised a $100. Gift card. I was then told because it took AT&T six weeks that that I hate AT&T! This is my first ever negative review. From January 10 to the week of February 24 I tried to get changed from direct to U verse. Techs did not show up 3 or 4 times. After each time my husband and I were on the phone for over two hours to determine problem and get another appointment. Last week it was finally installed. Yesterday, March 2, the modem went went out. We were on the phone last night for approximately one hour for a lady to troubleshoot. Did not work! She proudly told us that they would mail us a modem on Wednesday. Question! Why can't one of the many at&t trucks in Memphis bring a modem to our house TODAY.? I was promised a $100. Gift card. I was then told because it took AT&T six weeks that that I hate AT&T! This is my first ever negative review. From January 10 to the week of February 24 I tried to get changed from direct to U verse. Techs did not show up 3 or 4 times. After each time my husband and I were on the phone for over two hours to determine problem and get another appointment. Last week it was finally installed. Yesterday, March 2, the modem went went out. We were on the phone last night for approximately one hour for a lady to troubleshoot. Did not work! She proudly told us that they would mail us a modem on Wednesday. Question! Why can't one of the many at&t trucks in Memphis bring a modem to our house TODAY.? I was promised a $100. Gift card. I was then told because it took AT&T six weeks that that I hate AT&T! This is my first ever negative review. From January 10 to the week of February 24 I tried to get changed from direct to U verse. Techs did not show up 3 or 4 times. After each time my husband and I were on the phone for over two hours to determine problem and get another appointment. Last week it was finally installed. Yesterday, March 2, the modem went went out. We were on the phone last night for approximately one hour for a lady to troubleshoot. Did not work! She proudly told us that they would mail us a modem on Wednesday. Question! Why can't one of the many at&t trucks in Memphis bring a modem to our house TODAY.? I was promised a $100. Gift card. I was then told because it took AT&T six weeks that that I hate AT&T! This is my first ever negative review. From January 10 to the week of February 24 I tried to get changed from direct to U verse. Techs did not show up 3 or 4 times. After each time my husband and I were on the phone for over two hours to determine problem and get another appointment. Last week it was finally installed. Yesterday, March 2, the modem went went out. We were on the phone last night for approximately one hour for a lady to troubleshoot. Did not work! She proudly told us that they would mail us a modem on Wednesday. Question! Why can't one of the many at&t trucks in Memphis bring a modem to our house TODAY.? I was promised a $100. Gift card. I was then told because it took AT&T six weeks that that I hate AT&T! This is my first ever negative revigurihaew. From January 10 to the week of February 24 I tried to get changed from direct to U verse. Techs did not show up 3 or 4 times. After each time my husband and I were on the phone for over two hours to determine problem and get another appointment. Last week it was finally installed. Yesterday, March 2,

. . ,., ., - -- -. .. . . . - - - - - - --

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Anonymous - 297 d 7 h ago

I have tried several times to set up service and they keep scheduling times when I work! I'm so glad after reading these posts that I didn't get their services ! Customer support is a joke and you can't make them understand anything!!! I can't understand what they are saying and cannot get them to understand what after 230 pm means!! A blessing in disguise I guess! Will stay with spectrum!!!

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beekuhl@live.com - 1 y ago

0

(SPAM)

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Lisa Cossettini - 1 y 78 d ago

0

can somebody please tell me why it has been impossible lately to get decent internet connection? I've called their outsourced tech support several times & now they are saying it's something inside my apartment, & that it is nothing on their end. I'm ready to dump them. This is such a crappy way to run a business. Why is my internet only working 50% of the time?????

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Bee - 1 y 78 d ago

I've been with Earthlink after it absorbed Mindspring, or vice versa. Since around 1997. The webmail experience has been pathetic for 3 days. I live in an area with good digital infrastructure, in case you're looking to displace blame. Are you making any plans to transfer user databases to another company in case you fold ? I'm getting the impression you can't afford new equipment, servers etc. How does the below bear on the inadequate performance of late: After legal ruling, Windstream files for Chapter 11 bankruptcy ... https://www.fiercetelecom.com/telecom/after-legal-ruling-windstream-files-for-chapter-11-bankruptcy. Feb 26, 2019 - Windstream filed for Chapter 11 reorganization in the U.S. Bankruptcy Court for the Southern District of New York. In the Southern District of New York, Judge Jesse Furman ruled that Windstream had to pay Aurelius about $310 million plus interest of roughly $61,000 per day. New York Southern Bankruptcy Court Case 7:19-bk-22427 - EarthLink ... https://www.telecompetitor.com/aurelius-decision-could-trigger-a-windstream-bankruptcy-with-implications-for-uniti-too/ Feb 25, 2019 - Case Title: EarthLink Business, LLC. Court: New York Southern Bankruptcy Court (nysbke). Chapter: 11. Judge: Robert D. Drain. Filed: 02/25/ ...

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Anonymous - 1 y 108 d ago

0

I have to agree with everyone here! This is the worst company on the planet!!! I have been an Earthlink customer for 19 years, and now all I get in my in-box is SPAM!!! And not just BS spam, but embarrassing spam headers that are so bad, that I cannot open my email in front of anyone anymore. Their Tech Support is BS. They will not take responsibility for this issue, and are too stupid to create any kind of code to block these OBVIOUS TO A MONKEY, spam domains. I've had it, and will drop my Earthlink mail address.

In order to make any revenue, Earthlink has sold our names to spam companies, which they will deny. And if they have not, then at the very least they have sold access to our email accounts by turning a blind eye to obvious spam.

Today I received over 50 spams, just this morning. There are more to come by end of day, for sure. I block them every day, and more arrive the next day with new domains. It is a whack a mole time suck. And they should be doing this for their customers, not me doing it for them. All they do is tell me my mailbox is full, and my spamblocker list has reached it's limit. Duh, what a bunch of morons. FINAL WARNING: EARTHLINK IS A SCAM!

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Disgusted - 1 y 80 d ago

I could not agree more!!! And even worse then that is the CONSTANT LATENCY! More often then not I cannot open or send emails!! I cannot even begin to count the number of lost hours when well craft and thought out emails evaporate in the 20 minutes they float in nowhere land because of latency, only to vanish all together.

Not only do they have the nerve to charge for a service which their far superior competitors provide for free, but they don't even manage to provide the service! They rely on shucks like me, who signed up 20 years ago and can't deal with all my contacts needing to be provided with a new address!

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Anonymous - 1 y 129 d ago

SPAM!!!!!!!

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Anonymous - 1 y 185 d ago

Do not and I can't stress enough NEVER SET UP SERVICES WITH THIS COMPANY. They are liars about EVERYTHING.Managers DON'T RETURN CALLS. I've missed days of work in this terrible economy and they don't care. They lie about whose a manager and they sell your information to other companies...

BEWARE!!!!!

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J - 1 y 140 d ago

(SPAM)

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Anonymous - 1 y 233 d ago

0

I have been a loyal TIAC.NET customer for decades. Since Earthlink took over the account there have been unending problems. The technical issues are truly unfortunate. That they bungle taking money is mind-boggling. I have wasted hours and hours, every year trying to get them to take money! Currently, I am sending the money on a regular basis, in the hope that someone screws up and applied it to my account.

Anyone want to join in and but the TIAC.NET URL from them?

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MJ - 1 y 235 d ago

0

I have used Earthlink since it was barely a startup, when you had to dial up an internet connection. I agree with everyone here who says the service has gone downhill, and the online support is beneath awful. I just spent THREE HOURS trying to correct a bill. I spoke with someone in Mumbai or thereabouts, about getting double-billed. Aside from language issues, he was no help at all, we were disconnected (from his end) and I wasn't called back. I went on CHAT and had a similar experience with "MACK S." followed up by Supervisor Savio. The attitude of Earthlink is "Arrogance with a touch of Indifference." I wouldn't recommend the service to anyone, and will never again renew. "Earthlink - It's not worth the hassle."

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John - 2 y ago

1

Earthlink has gone down the tubes. Several spam emails and there elite team does not know how to communicate properly to help you fix the problem. Terrible customer service.

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J Hooe - 1 y 254 d ago

0

I started with them back in the 1990's. They are horrible now. If you try to call the States, no one picks up. The technicians treat you as if you were stupid and one named William is arrogant and talks over you. I am trying to figure out how I am going to get our organization's e-mails if and then we dump them. William had the effrontery to tell me we are getting phishing and spam directly into our inbox because, "like a bank, we are more secure and are s target". How is it our gmail account is not a orobkem?? On Yelp, people have given the new parent company Windstream, a half a star total for service!!!

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