doesn anyone answer the phone or speak english? (hidden) (hidden) for anyone willing to join forces against these retards.
no. and I am so tired of being given a name that is not theirs. You know damn well the foreigners or wherever the call centers are, do not have the names mary, john, sally. And sometimes the dialect you just don't understand, As customers, we have to go through this.
Earthlink keeps blocking my emails when I try to reply to Earthlink emails from my business address. I dropped my earthlink email years ago because of constant errors. I am sick of getting polite emails saying block will be removed in 24 hrs. and then two days later they do it again.
On July 3 2017 I was ordering TV and internet service. Somehow I got Direct TV
Who sent me to EARTHLINK. The very same day I got charged $7.99 by Direct TV and $19.99 by EARTHLINK for installation fees. The following day I cancelled both. DIRECT TV refunded my money immediately. Now, a month later and many many phone calls, hours and hours of being bounced around to various customer service dopes I still have not been refunded $19.99!!!!
It's the point that is so aggravating!!!!
I've answered customer surveys, sent emails too and NOBODY EVER GIVES ME THE COURTESY OF ACKNOWLEDGING MY ATTEMPTS TO GET MY MONEY BACK!!!!! THIS IS ABSOLUTELY THE PIECE OF GARBAGE COMPANY THAT EVERYBODY WARNED ME ABOUT!!!!! Don't EVER do business with these guys
I haven't had service for an entire month. They refused to transfer my service when I moved. My account got hit for $44.00 stating that I had to pay to reconnect my service. Today my service was finally reconnected, and my account got hit for a charge of $48.36 for a service that I didn't even have set up in my new apartment yet.
I'm Anthony lyon I'm mail my Bill in now
I set up my debit card on automatic payment. My payment was collected and my services were cancelled. I've spent probably 7 - 8 hours on the phone with customer service supervisors to resolve this. It's take them 5 business days of pushing me off the phone to finally tell me that they need to set up a re-installation for services. How is this ok? How is this good customer services?
Earthlink, are you in the practice of collecting payment and not rendering services paid for?
This place takes your money in yet does not turn on your services after u pay them money! You call corp office they are the biggest joke to!!
BIGGEST RIP OFF I HAVE EVER MET!!!!!
I am dealing with the same problems.
Your company sucks!!!! You were'nt good when times were good, and they haven;t been good for 9 millions years!!!
I havrn't been able to login to my email i 5 days, I call customer service daily to be told that there is an out in a small number of area's (they can;t tell me where)m and it will be up in 24 to 48 hours. I need my email.How do I reach your COO?
Our EarthLink/Mindspring email service as been out for five days and it only works for an hour or so. As a result we have missed many of our important emails. My wife and I have talked to your overseas representatives for at least five hours and they don't know how to fix the problem and go through their routine with no results. Apparently, your server is down and no one has done anything about it nor advised your clients. I think so far you have provided the worst service that I ever received in from a computer or Internet company. We have been clients for almost 20 years and probably will cancel once the service is restored. Maybe somebody will contact us?
I will boycott EarthLink and I will encourage others to do same because EarthLink removed their advertising from Breitbart.com. So when does an Internet company decide to become political? You are now as intolerant as those YOU say are intolerant. By your actions you are deciding that people who may think differently than you are simply wrong. EarthLink is weak. You caved. Sad day in America because you did a very un-American thing. Guess anyone who goes to the Breitbart site, IN YOUR VIEW, is " deplorable." Shame on you. I'll stick with tolerant companies thank you and you are not one of them.
I agree with the above comments. Besides that EarthLink provides terrible service in our email system is been out on an offer five days. I have been a member for 20 years and will cancel it
I am an extremely unhappy customer. I switched to earthlink with the hopes of saving money on internet but unfortunately could not receive DSL service do to my location. I was promised reimbursement after returning the equipment. I did so through Fedex on 8/15/16. I spoke to someone in "customer service" and he was unpleasant.
He seem to be able to see all my information on my account but could not help me. I have been dealing with earthlink since mid July and they can't seem to resolve my issue.