Information, reviews and public commentary for US companies

 

Electrolux Home Products

Rating
0.411765
Web
www.electrolux.com
Address
1 Poulan Dr
Nashville, AR
71852-3305
County
Howard
Contact
Pat Mc Guire
Role
President
Phone
(870) 845-1234
Fax
(870) 845-6807
Annual Sales Est
$550,800,000
Employees
1,200
SIC Code
3546
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MAB - 6 d 8 h ago

1

customer service is the worst they have a fake person answering and no human ever gets on the line...takes forever................................................

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Janice - 89 d 6 h ago

0

Terrible company! $400 and still no hot water going into washer! Appliance is 1 1/2 years old and is still under parts warranty but Electrolux will not reimburse me for the cost of the replacement of a valve and main board. The service company is C & A Services out of Plainfield, Illinois. I paid C & A for both labor and parts and they will not submit a bill to Electrolux. So I am stuck! No help from Electrolux. Do NOT buy any Electrolux products and do not call C & A!. The supervisor at Electrolux, Regina, has put me on hold for about 20 minutes now. Does she think I am going to hold for an hour. Unbelievable! Kiss the money goodbye. Hope I can find someone to repair this washing machine. My old Maytag lasted for 20+ years.

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Frigidaire repair dude - 9 d 10 h ago

3

The repair company can not get reimbursed for repairs after 1 year old, without special authorization from the company, witch only the customer can get. The repair company must also be an authorized servicer for Electrolux/Frigidaire.

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Dan - 116 d 9 h ago

I am having a repair person for the sixth time on the Frigidaire Model LFHB2741PF, the first five did not take care of the problem. I purchased this refrigerator in September 2016 and had service calls in December 2016, March 2017, June 2017, and three more repair calls in January 2018. The second repair person said there was a recall on the ice maker, it was replaced and to no avail I still do not have an operating ice maker. As a coincidence, I received a letter from the Electrolux wanting me to extend my warranty. What a bunch of BS. I called customer service, which I received no customer service only being told my refrigerator is out of warranty and there is nothing they can or will do for me. It did not matter that there were three service calls that did not remedy the situation within the first year of the manufacturer warranty. I sit here waiting for the sixth service call, the next stop will probably be a dump to get rid of it. It was a high price to pay to learn of substandard appliances and even less customer service.

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Frigidaire repair dude - 9 d 10 h ago

3

You should have purchased the service contract.

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Hosed by Electrolux - 59 d 3 h ago

0

This company refused to honor warranty on leaky washing machine hoses that right on the tag read that they have a five year warranty. Armed with the receipt, the original Electrolux packaging and the hoses which clearly state they have a five year warranty, I supplied all this info to them and for over an hour they refused warranty.

If they hosed me on a set of $20.00 hoses... Imagine what they might do when your major appliance fails under warranty!

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Electrolux should make that right immediately! - 19 d 14 h ago

0

Shame on them!

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Fidel Ruiz - 97 d 7 h ago

0

I have read the reviews and I TOTAL AGREE ON CUSTOMER SERVICE AND the REPAIR Company's. It's a joke. Horrible customer service and the repair companies they send out don't even know what they're talking about and we been doing this the last six months . I was told if I was not happy with the washer I can purchase a new washer. Our washer was brought in Nov 2016. Problem started October 2017. It has a loud

Grinding noise in the spin circle counter clockwise. Repair company has been out 3 different times and has call technical assistance also replace different parts. BUT NO LUCK. Now we have been told we are out of warranty on labor. The problem started with in the one year warranty and no one can fix the problem. At one time was told by costumer service that I qualify for a new washer since they were not able to fix the problem

We would like to talk to someone at the corporate office. If we can't resolve this problem I will make it my mission on social media to let as many people I can not to buy your Product EVER plus poor customer service. Our phone number is (hidden). Hope to hear from CO.

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Jan Caviola - 97 d 11 h ago

0

Purchased microwave - handle broke 3 times - they sent me an upgraded handle which will not fit the door - then they wanted to sell me the entire door - who the he the hell is going to install it??? Why did they tell me the handle was upgraded knowing it would not fit my microwave.

I have purchased electrolux products for years - NOT any more!! I'm done with them

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Linda - 108 d 11 h ago

0

I purchased an Electrolux washer & dryer Feb. 2018. The washer is fine - the dryer is garbage. When I attempt to dry a set of sheets, the sheets roll into a ball the size of a basketball. Then try taking them apart. Wrinkled and still wet. I am so sorry that I bought this piece of crap. The supposed customer service tells me to stop the dryer every few minutes to take them apart. OR try adding more clothes in at the same time - see if that helps.

Complete idiots - or actually I am the idiot for having purchased this garbage.

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Anonymous - 103 d 11 h ago

I feel your pain 14 month now 6 different repair companies over 15 different service people and i am still fighting them

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sylvia - 114 d 5 h ago

0

Dear Ms McGuire, My start button on my electrolux vacuum has a cold. It does not want to stay on, (it appears to be loose)

I have made 4 (yes thats FOUR) trips to the Electrolux store in West Covina, Calif. and everytime it has been closed. I have called ahead of time and then made a trip and again it was closed. I am 77 years old it is not the easiest for me to lug the vacuum in and out of my car.

What is going on with store ? In past years, I never had a problem the people that ran the store years ago were very good.

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Mary Wenzel - 148 d 11 h ago

0

We purchased a Electrolux HE washer Model # EIFLS60JIWO in 2013.Within a couple of months the cheap pot metal door lock broke. From that point on it's been a constant issue with different components breaking and/or not working properly. It has issues with draining, spinning and cleaning clothes properly. It's difficult to clean out the coin trap because of the poor location and poor design. The door has never worked properly and doesn't close easily. The list of issues with this washing machine goes on and on...I have followed all the maintenance guidelines in the use and care guide that came with the machine. The issue is we never should have invested in this machine in the first place. I can guarantee we will never ever purchase another Electrolux appliance again. We're done.

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Jimmy Patel - 290 d 9 h ago

0

I bought a brand new Electrolux Titanium 4.4 cuft washer and it stopped working within one year and I have a full coverage warranty. including labor. They sent out three technicians from three different companies and none of them was able to fix it since it needs to completely take apart and cost too much of a labor. I have a broken washer sitting in my house for two month and nobody is able to fix it or replace it. I'm frustrated with their Customer Service. They keep trnasfering calls from one dept to another and nobody is willing to fix my washer that I spent $1100. Never buying Electrolux products ever again!!!!!!!!!

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Sara - 163 d 11 h ago

0

Same here for my dryer. Horrible customer service and product quality. I don't understand how Frigidaire is still up and running. I work for Home Depot and I NEVER recommend anything they make. Very disappointing.

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Dissatisfied Customer - 303 d 11 h ago

0

I purchased all Electrolux kitchen products when we remodeled our kitchen in Sept of 2014. The grates on my stove, are rusting! When I reach out to their CS, I am told "Too bad" the grates are not covered under the warranty and they are 3 years old! So, after spending a lot of money ( this product is NOT CHEAP) you can expect to have your grates rust! I had a much cheaper brand for 10 years, and never did the grates rust! So basically the more money you spend the cheaper the product is made! Well, let me tell you, never again! This is a horrible product and the customer service is awful! . I am trying to get a hold of the corporate office but of course that is almost impossible.

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Vinny - 279 d 16 h ago

0

Vincent , douglaston ny I bought an Electrolux washer n dryer at $1000 each I am a retired senior the first dryer lasted two months n was replaced the second dryer went down 7 months later n it's been down for a month a part was ordered n after 3 weeks I was told it was not ordered yet their expensive products are no good n service is a disgrace had washer n dryers last25 years with a family of four n never broke down

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Frustrated Customer - 298 d 10 h ago

0

I have been trying to get my freezer repaired for nearly a month. The technician came out and ordered the parts.When he returned, he realized the part did not repair the issue and ordered another part. When that part arrived, he said it as not the correct part and ordered the part again. The box arrived and he said the part was bent and the box had been opened. He said he did not believed that the part we were trying to get was longer produced. When we called customer service and told them what he said, the lady said she could find the part. The freezer cost approximately $350.00 when i bought it in 2002. The parts they have ordered for the repair cost a total of $633.00. Why would anyone put $633 in parts into a $350 freezer is beyond me. When I asked customer service about getting a new freezer or ask to speak to a supervisor, they stall me and leave me on hold. The technician told me to call and say the word "escalate" to the operator and they still will not let me speak to a supervisor. This is unacceptable!

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BiggD - 1 y ago

0

A guy from aerus/ Electrolux talked me into getting my carpets shampooed one afternoon and when he showed up he showed up with a Electrolux upright vacuum and an Electrolux air cleaner both products worth well over $500 together he's shampooed half of my rug took $750 for the Electrolux products that he said he was giving me a great deal because they were just sitting in his car and promised to come back in 2 weeks to finish shampooing my rugs two weeks passed and the man never came back I tried calling aerus and couldn't get any satisfaction and as I kept trying to get some satisfaction the fine folks at aerus started getting belligerent with me and I'm just posting this because this is the kind of crap you have to deal with sometimes so now I have to Electrolux products which I didn't want but and only half of my rugs are shampooed. aerus refuses to help me out by shampooing the other half of my rugs. they pretty much told me to get lost angrily.

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