Information, reviews and public commentary for US companies

 

Electrolux Home Products

Rating
0.4375
Web
www.electrolux.com
Address
1 Poulan Dr
Nashville, AR
71852-3305
County
Howard
Contact
Pat Mc Guire
Role
President
Phone
(870) 845-1234
Fax
(870) 845-6807
Annual Sales Est
$550,800,000
Employees
1,200
SIC Code
3546
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Dawn - 14 d 21 h ago

Their customer service is horrible ordered water filters have not receive yet and the most crazy excuses ever especially from supervisors third phone call and still got no where horrible company

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Anonymous - 62 d ago

0

I bought an Electrolux clothes dryer model # EFME527UIWO, you can Not dry rugs or mattress pads in it. Just a warning! THEY get suck between the lint trap and the fins in the drum of the dryer.

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Christina Corrigan - 63 d 24 h ago

0

I had "Kyle" come out to our home to give us an assessment on our glass top shattering after only one side of a coil was only heating up. We have only had this range since the end of February and had to have the range replaced once since then and now the glass top issue. Kyle was rude and actually implied that I was a liar when I explained what had happened. I will never purchase another Frigidaire appliance if this is the customer service that I can expect. I expect a gracious and helpful technician to come out especially after how much we spent on our microwave and range.

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BeyondFrustrated - 75 d ago

0

Absolutely AWFUL!!!!!!!!!!!!!!!!!!I

Ordered a brand new Frigidaire package from ABC Warehouse for my newly remodeled kitchen. The refrigerator didn't work right out of the box!!!!!!!!!!!!!! ABC was useless and referred me straight to Frigidaire/Electrolux. What a NIGHTMARE!!!!!!!!! I have never had such terrible customer service. They were unsympathetic and unapologetic. They said it had to be fixed rather than replaced. Well, here we are a year late and the refrigerator has broke 3 times. They are finally replacing it after a fight (but not my food that's been lost 3 times).

I'm reporting this company to the BBB. It's a shame their customer service is as bad as their products!! Shame on you!!!

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Cathy McDonald - 114 d ago

0

The only way Electrolux can remedy my issue, is to reimburse me for this expensive "piece of s**t" of a washing machine of which I paid over $1200. This piece of garbage has been a LEMON since day one, and has only "washed" clothes for one person. If this defective, expensive product, is an example of "American made" no wonder people choose to buy foreign!!! What a pile of garbage! Electrolux should be ashamed of themselves, and should stick to producing products with NO MOVING PARTS! Never Again! Cathy

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Frank Pagnotta - 118 d 19 h ago

0

The worst customer service and repair service that I have wever dealt with.

They do not care about there clients.

DOnt buy there porducts

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Tommy boy knows - 133 d 19 h ago

0

We have an Electrolux dryer that is less than 5 years all. We have spent over $600 on repairs and now it has the same problem. Contacted customer service and they only offered to discount the part needed for replacement. Electrolux products are sub-par appliances. I would install a clothesline and hang the laundry outside before I would spend a dime on any product that they are associated with. Just like Tommy boy said, they sold you a guaranteed piece of crap.

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Netty - 195 d 2 h ago

0

It wrote a letter to the CEO of Frigerdare and the CEO didn't even read it?He sent to a lady that takes care of customer service and is the nasty person I ever talked to.Wouldnt help me when I called her last year or this year?She doesn't care for customers at all she shouldn't even work there?I would never buy a Frigerdare again?I guess the CEO doesn't care either.She said if I write another letter she will get it again?

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Warren Lindell - 196 d ago

1

Bought a Electrolux washer in April it's made noise since we bought it and now it leaks. First repair man from store I bought it said bearings are bad and it would take two to three weeks to get parts and fix it with no loaner while they have it. Electrolux sent one of their certified repair company out and he said it would take several weeks and 2 people to repair. I said I wanted a new washer but Electrolux won't even entertain that idea now a 3rd repair guy is coming out to look at it. I paid for a new washer not a rebuilt terrible company and customer service would never recommend them.

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Randy - 207 d 18 h ago

0

I purchase an Electrolux French door freezer unit in 2016 and three weeks later my electronic display board went out I called and complained and tried to get an extended warranty with to no avail then I found out that in 2016 a court decision ruled that Electrolux was not responsible for these models I would like a replacement refrigerator my name and address is keyed in with Electrolux and we are unsatisfied customers

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Park - 292 d 5 h ago

This has been an absolutely horrible experience! The customer service has been awful and 2 months without my dish washer addressed. Let me correct that, missed work 4 times waiting on their "trusted" appliance partner , who told me from day 1, "it needs to be replaced." To then call Electrolux Technical Support and be told to try 5 different things that do not work!! I have been talking to Jennifer for a month and now calling Regina Johnson, daily, to no avail. Not to worry, you have the wrong one, I will have my attorney reach out next, since at this point this is intentional neglect of delivering on services that I have already paid for via extended warranty.

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A Cadogan - 299 d 6 m ago

0

Horrible customer service! This company has not honored my service warranty. I've been hung up on and disconnected. I filed the warranty claim in December and its almost April. They have been giving me the run around, anfd telling me that I have to contact their authorized service centers who never answer. This company is the worst

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Pissed OFF - 1 y ago

0

I have a electrolux stick vacuum Pronto Model (HV)EL1000B. I know that it has been discontinued, my older version, but the discontinued the accessories to my stick vacuum Pronto 2 in 1. My vacuum is older but to discontinue the accessories, was just down right wrong. I started EMAIL the Head Quarter to see if they would have one, for my vacuum. I have google for discontinue electrolux and can't find it. So if the vacuum last over 10 years and it still is working, the FORCE you to buy a new vacuums. I paid almost 300 bucs for this vacuum. If I have to get a new stick vacuum, it DEFINITELY will NOT be Electrolux. They really suck, customer service wise!

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. - 1 y ago

0

Awful customer service and deceitful business practices.

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Mbb - 1 y ago

Parts

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Janice - 1 y 272 d ago

0

Terrible company! $400 and still no hot water going into washer! Appliance is 1 1/2 years old and is still under parts warranty but Electrolux will not reimburse me for the cost of the replacement of a valve and main board. The service company is C & A Services out of Plainfield, Illinois. I paid C & A for both labor and parts and they will not submit a bill to Electrolux. So I am stuck! No help from Electrolux. Do NOT buy any Electrolux products and do not call C & A!. The supervisor at Electrolux, Regina, has put me on hold for about 20 minutes now. Does she think I am going to hold for an hour. Unbelievable! Kiss the money goodbye. Hope I can find someone to repair this washing machine. My old Maytag lasted for 20+ years.

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Frigidaire repair dude - 1 y 192 d ago

3

The repair company can not get reimbursed for repairs after 1 year old, without special authorization from the company, witch only the customer can get. The repair company must also be an authorized servicer for Electrolux/Frigidaire.

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Liz L - 1 y ago

Agreed! My washer has only worked 4 months out of 12. They don't care! Everything and the motherboard has been replaced on the washer and it still doesn't work. Please save yourself aggravation and buy another brand!!!!

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Ruby Rogan - 1 y ago

When I was a young woman I bought an Electrolux vacuum cleaner from a young man who was selling them door to door. It was the Golden Jubilee model. I will be 90 years old on next month year and am still using it, and it is still doing a good job. I considered it an extravagance when I bought it, but it turned out to be the best buy I ever made. I wish I had another one just like it (same model) to use on the second floor of my house. It's too heavy for me to move from floor to floor.

A few years ago I had to replace the hose, but besides that it has been perfect.

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Rose Wyatt - 1 y 111 d ago

0

I have mailed a check which was deposited and paid for a water filter for my Electrolux refridgerator. I mailed my check on July 1, 2018. It was paid on 08/02/2018 to the pre-addressed envelope sent by the re-order location. My last letter was mailed on 09/04/2018. I still have not received my filter for which I have paid $44.04 as directed in the invitation.

I have not been able to contact them and did not know that I would need the top coupon invitation number so , of course, I do not have that information. I recall that a delay happened the last time I ordered, however, I received the filter in a reasonable time.

I have tried to find Electrolux filters in Chicago at ABT; Menards, Home Depot and Lowes. They do not stock them as they did when I first purchased this fridge.

I cannot believe the horrible customer service and no way to contact this company. Nor some retail place to purchase this item. I have paid but not received. What is wrong with you??? My address is:

Rose Wyatt; 5201 South Cornell 8C; Chicago, Il 60615 SEND ME MY FILTER !!!!

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GARYS - 1 y 119 d ago

GOT A MODEL (hidden) S/N VF41454994 IKENMORE ELITE GAS RANGE IN 2014 LAST YEAR WE HAD BAD GAS LEAK SEARS CAME OVER TOLD ME THE GAS VALVE WAS NOT COVERED 657.00 REPAIR

THIS WEEKEND WIFE WENT TO USE STOVE AND WAS ALMOST BADLY BURNED BECAUSE OF GAS LIGHTING GLAD I WAS THERE TO PULL OUT STOVE AND TURN OFF GAS OTHERWISE I WOULD NOT HAVE A HOUSE CALLED SEARS AND ELECTROLUX SAID OUT OF WARRANTY NOT THEIR PROBLEM

CANT BELIEVE THAT THEY DONT CARE IF THEY KILL ANYBODY

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Joe - 1 y 132 d ago

A brand ne refrigerator .call for service about a knocking noise unable to fix . Due to the way there made today. Customer service state's there only concern is it work's NOT intreste'd in it making noise. I belive i bught a refrigerator not a raido. & this is how the build & treat a customer. Buy from a different manufacturers instead of this one.

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Anonymous - 1 y 138 d ago

felisha Dunbar.. she a manger at electrolux shes a joke whis butt hasto be kissed to get my dryer fixed call her 1(hidden) ext 7564... 14 calls to her no retuned calls.

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Anonymous - 1 y 137 d ago

Now 27 calls with no cal back.. result classy

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Ed Long - 1 y 172 d ago

Very disappointed in micro wave oven. The handle broke off and the company did not seem to be concerned with fixing the problem. Would not recommend this product

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