Information, reviews and public commentary for US companies

 

Enterprise Holdings, Inc.

Rating
0.749814
Web
http://www.enterpriseholdings.com
Related
Enterprise Rent-A-Car, Alamo Rent A Car, National Car Rental, Vanguard Car Rental
Address
600 Corporate Park Drive
St. Louis, MO
63105
Contact
Andrew Taylor
Role
Chairman and CEO
Phone
(314) 512-5000
Fax
(314) 512-4706
Employees
70,000
Twitter IDs
@enterprisecares
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Anonymous - 1 d 9 h ago

I am disappointed in the Enterprise RENTAL in Broomfield, CO. Brad the assignment manger was not clear in his notes regarding the return of the car being rented. I set up a monthly rate starting in January and was to return the car by February 27th,now they state it to be returned by the 26th or be charged another $66. I am appalled by all this. It needs to be cleared up.

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Anonymous - 1 d 9 h ago

0

Joe.they are the worst company ever in the rental car buis.

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Michele Knight - 2 d ago

0

FRUSTRATED!!!! New policy is BS! Retyrning cutomers should be grandfathered in by just the show of loyalty by being previous rental with Enterprise. This car rental that they were use to were saving lives by going to doctor appointments or connecting loved ones or even having the means to provide for their family. Now you have impede in their progress and your rentals are in decline. This policy needs to not affect anyone customers who have been renting before Feb. 1st of 2017 as long as they have good standing records of rental agreement.

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Anonymous - 4 d 12 h ago

I rented a vehicle to drive down south from NJ to NC. The booking was at Newark Airport. I was given the hardest time because I chose to use a debit card. Let me provide some background by saying, I have rented more times then I can count from Enterprise, whether I've flown state to state, driven, business trips, etc.... I am clearly in the system. I have used corporate, credit and debit cards alike. My issue is if I am a consistent traveler/renter, why is there an issue of credibility? I think customer loyalty should be something that is respected and treated differently then a first time renter. This experience was extremely frustrating. I spoke to a customer service person to advise a complaint and was told, that if I were flying in and out of an airport, that I could use a debit card, but since I was local, that was not allowed due to the fact that they don't do credit checks. Sorry, but that doesn't make any sense, If you are using debit card in either scenario, there is still NO credit check. My credibility comes from my customer loyalty and repetitive rentals. This experience has taught me that if customer loyalty is not important to enterprise, I will now switch services to Hertz where there are no issue or stress to rent a vehicle, whether debit or credit cards.

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not important - 3 d 10 h ago

hertz is owned by enterprise holdings

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Michele Knight - 2 d 4 h ago

0

We were in just the same predicament quite recently too. We were repeat customers and all of a sudden since we use debit we had to show proof of employment and/or proof of income plus utility bill. This policy apparently was placed tge beginning of February. I am still waiting for a call from their So Cal Regional manager to handle this since he was the person who implemented the new policy. This policy should only apply to new customers and like you said sir or ma'am. Returning customers should be scrutinize, but were is their loyalty to their reliable clients. I heard from the offices that they have seen a decline of rentals going out. This is very bad business. They are hypocrites for advertising that they are a family business in a corporate world yet this new policy makes them very corporate.

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Ignacio Martinez - 2 d 9 h ago

5

Hello, My name is Guy Nichols and I am writing to let you know about your employee Ignacio Martinez At the Downey location on Firestone. He has always exceeded my expectations with professional quality service. I would recommend enterprise to friends and family

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Sherman S - 2 d 10 h ago

1

My fiance and I rented a vehicle from Enterprise rent a car at the Fll Airport for a funeral, we had family coming in and needed an extra vehicle to get around needless to say it's already a troubling time for our family the customer service received at the counter was great, quick and easy as always with Enterprise however the vehicle it's self not so much within 30 minutes of driving the car we seen large insects on the sunroof inside of the car I have photos, they charged my account several times a hold for 104.00,96.00, and 259 causing me to be in overdrawn status after they funds were already collected and is now affecting my current deposits coming in. On top of that they are still holding 259.42 on my account from a hold that should of not been authorized in the first place since the 10th of Feb and the vehicle has been returned since Feb 14. I value Enterprise and I sincerely hope that I am contacted and this issue is taken care of.

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Darrell - 2 d 11 h ago

1

Very disappointed.13 Feb 17 to 21 Feb 17 Rented Car from Olympia WA.They did not explain about the car insurance that came with car, they had a copy of may insurance and driver license, it reminded me of walking on a car lot and get a pushy salesman I have called tow times 21 and 23 Fed 17 and still waiting for responses not very impresses

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Ken - 3 d 4 h ago

0

Very disappointed. I have been a long term customer with Enterprize - until today. Took my own car to the dealership for repaires that would require me to have to rent a car for 24 hours. I had the dealership call Enterprize to arrange a rental just as I have done in the past. When Enterprize arrived at the dealership I was informed the only car available was a full size Dodge Ram extended bed pick up truck. The Enterprize representative said this was all that was available. I had to rent a car for the first time with another car rental company. This occurred in a large metropolitan area Under 10 miles from a international airport. I have a hard time believing the only rental car Enterprize has available was a full size truck.

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Anonymous - 3 d 11 h ago

Hello everyone. Let me start off by saying that I have used Enterprise before and have never had a problem with company, that all ended 2-23-17. I was returning my car before work. I drove up to the office and the retail guy went out back door, i assumed he was going to be right back. After 20 minutes of waiting i went out back to see if i could find him. He was against the wall with his foot propped up texting on his phone. I called out to tell him i was inside waiting for him, he held up his finger and told me to wait. i went back inside and 10 minutes later i walked around the back this time from the front. He was still on his phone so i took a pic of him and went back inside. 15 minutes later i went back outside to find him washing a car. i once again asked if he could help me and was never answered. after a few minutes he came back in to which i must say i questioned him being on the phone and he said he was sorry. we started inspection of the car at which he stated there was damage to the vechile. When he showed me where i quickly pulled out my phone to show him 1 of three pics that i took of car. from there it only got worse. not only did they keep my security deposit they filed a claim. i immediately called my insurance to report the whole mess and was instructed to file a police report. all of this took place in Jennings, La. moral of this story ALWAYS TAKE PICS.

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LaTasha - 3 d 12 h ago

0

Gm, everyone. I would like to tell everyone about my crazy experience with Enterprise. First of all I have been a long time customer. I've never had any problems with them at all until 2/16/17. I had a death in my family that I needed a rental car to go to FL. When I arrived at one the local branches, I was informed that I needed proof that I had a mortgage with my name on it. They have never asked me for this before. I told them, it's none of their business if I had a mortgage or not. They treated me like some low wearing pant showing their underwear client!!! Long story short, I will not rent from Enterprise again. With this policy, they will lose a lot of money including mine. :(

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Miris Milic - 3 d 14 h ago

0

Hi My name is Miris Milic,i Rented car from enterprise car rental at December 11/17 , RA # 6FBT12 at North Miami 1450 NE 123 rd st , North Miami 33161,true state farm insurance when my car was involve in accident,State Farm was paying 80 0/0 , and i was paying 20 0/0 .this people are deceiving and are not ones they told me if i don by extra insurance that if something happen i will be on my own, so they stack me with $ 600.00 insurgence when my bill was $125.00,when i spoke with my insurance they whee shock ,ever since then trying to sort thinks out with out luck.

this is sad story that enterprise car rental will be making profit from people hou rent the car Du to car accident thru insurgence

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Edward Slowe - 4 d ago

0

I would like to take a moment to reveal to you the most unpleasant experience that I had today,as well as yesterday in attempting to rent a car at your Ithaca office on Meadow street. Yesterday,as I was trying to rent a car,all the information that was asked for was valid,then when she ran my card it didnt go,as the rep told me the wrong price,then had to wait an entire day because a alledged policy in which a card has to wait 24 hours. Today,the same place,same info,the reps were so unprofessional and rude to us today,that I actually contacted my attorney to see if there is anything that can be done about this. They werent even trying to hear anything,and before I could say anything,they were giving me back my paperwork. Ill have you know that I will not be doing any business at that location anymore,and have informed aquaitences not to do so either as the staff that you have working there are very unprofessional,and are very rude to customers. I am not satisfied with the actions of your employees at all!!!

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Frank - 11 d 5 h ago

0

I Was at a stop light where two lanes turn into one at said stop light and I was in the left lane .When the light turned green a small white car that never even slowed down at the light / intersection but blew right threw the light passing me on the right into the now one lane road. If I had started to move over to the right to center myself on the now one lane road this car would have sideswiped me ,I never lost sight of the vechile as it only went about 1/4 of a mile down this road and then turned into a Enterprise Rent A Car. I also turned into the Enterprise lot and the driver of the white car was just getting out . I rolled down my window and asked " did you realize that you almost sideswiped me just now at the intersection ". He replied " yea so , what you going do about it " I could not believe what I was hearing ? I replied " are you serious you almost hit me " Again " so what you gonna do about it " but also said " why dont you get outta that car and do something about it " BUT then he started to approach my car as if to reach into my car . Guess what this guy WORKS FOR ENTERPRISE !!! What a piece of work , but he didn't know that I know he works there I had to return a car there last year from the auto body shop that repaired my auto so I remembered him . I called corporate waiting for a district manager to get back to me . I can tell you this I will never ever get a Enterprise when I go on vacation ever again and I'm going to make sure all my friends and family,y know what there like and as an aside the car I had last year was picked up dirty .

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Frank - 6 d 11 h ago

Someone called me today I assume from corporate and told me that they had " spoken to this employee and this was taken care of internally " I asked him what that statement meant but he just repeated it ? I have to assume that this employee got a slap on the wrist as he would not tell me exactly was the steps that they took ?

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Anthony Sobolewski - 6 d 10 h ago

0

that's all they do is give them a slap on the wrist if it was business they would be out the door

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Frank - 4 d 4 h ago

100%correct !

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Michael Richardson - 5 d 4 h ago

5

I am a platinum member of enterprise and have been for over four years. We had a family business in the Hospitality Hotel Industry for 92 years. In business we all constantly hear complaints, and the compliments are rare, few and far between. It seems like people have no problem, and always enough time to complain, but when it comes writing how excellent an experience has been, the pen runs out of ink, or they get writers cramp. In Chelsea Ma, Enterprise drafted an Ace, or a Tom Brady to manage that office. Kyle Bryant is the MVP (most valuable player). I have had the pleasure to deal with Kyle for over a year, and he consistently scores touchdowns. His performance with the customers, and his employees is All Pro number 1. This is a Enterprise training office, and as Kyle trains his team to be like him, its an all WIN situation for both the customers and the employees. Enterprise Holdings is fortunate to have Kyle Bryant on their team, and he should be recognized and rewarded for is EXCELLENCE in all aspects of the Enterprise experience.

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Frank - 4 d 4 h ago

That's not exactly true .I call corporate with any business be it the supermarket or Enterprise WHEN I get GOOD or bad service however if you read my post here I was actually threated by the employer, yea about a week later corporate did contact me said they were sorry and that they took care of it " internally " when pressed what that meant he just repeated that mantra so I don't even really know if calling in the first place was even worth the time. do you see anyone from corporate answering any of these complaints the silence is amazing

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Yahaida - 4 d 8 h ago

1

Last wednesday feb 15,2017 i rented a vehicle from the enterprise on asheville highway in hendersonville nc when i returned it wothout a scratch and with the fuel where the branch manager told me to leave it at i got told that my money(deposit) would be sent via check over night. So i gave it a couple days as a matter a fact i gave it a whole week. The branch manager lied to me. Now we have all these rich people that can afford to wait for their money back but i cant when i was given a date for my money to be returned. He even said that they would use fedex to get it to me faster. Why lie to your customer i am a full time student amd work full time and all bills in my house hold are on me. So why am i being lied to i dont understand. You got the money for the services you provided me by the way the car sucked... i am so beyond livid right now and need someone to contact me asap....because when i called the branch the guy told me the branch manager wasnt there amd was very patient and nice to me. I need answer now

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Peterllew - 5 d 13 h ago

4

I have read some of the reviews and the majority are not very good. However my experience at the Heathrow Branch in the UK was the exact opposite. I did have the wrong car given to me at the start, but that was exchanged and the staff were extremely helpful and polite. So much so that I have reserved another car for a months rental, l must stress though that the rates I was given from the Georgia office, who's agent was not at all helpful and basically did not wish to give me a sensible rate, could have caused me to change my mind. So I contacted the UK office and got the car at less than 60% of what I was originally offered. Andrew Taylor should arrange to have some staff training and possibly change the way agents help customers. Who knows he might just care enough about his company to have his E.A's read some of these reviews, contact the authors and improve his customer service. Anyway what do I know, I have spent my career advising Governments. Thank God for great staff at Heathrow, it looks like they understand the words CUSTOMER SERVICE.

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donald comer - 6 d 5 h ago

1

It is a terrible company. They do not know how to pick up a phone and call someone when a problem occurs with a customer. They want to email when it's convenient. Can't give a timeline on when you'll be contacted

Always waiting on area mgrs. Don't have contact info on them. Need reorganization awfully bad. Will not do business with again.

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Sandy - 10 d 7 h ago

1

For many decades I have been a loyal Enterprise customer. Customer service was outstanding. Cars were well maintained. My experience with Enterprise has always been excellent. Until last December. I arrived late in Sacramento airport on a Friday night. I picked up my rental car, a Subaru Outback with Oregon plats. It was pretty dinged up. The Enterprise agent and I walked around and I pointed out the many scratches and dings, especially one scratch on the left panel. She said all damage and scratches were within Enterprise tolerance levels (she measured with her card) and therefore she did not need to note the damages on the rental form. Three days later I returned the car to a different location (Carlsbad, CA). A rather rude agent there claimed I damaged the car, and was particularly focused on the roof. He thought I should have climbed up to the top of the car and looked! And, that I should have bought their insurance. I took photos - there was no damage to the roof whatsoever. He was just rude - my Dad (who was there) thought he was just trying to push a woman around. Regardless, Enterprise filed a claim and in the end sent me an invoice for $250 to fix the left panel scratch (mentioned above) which was already scratched when I rented it. Because the Sacramento agent didn't note the damage on the rental agreement, Enterprise is holding me responsible. Lesson learned. To all who rent, make the agent write down everything. To end this shenanigan with Enterprise, I'll likely pay. But, Enterprise has forever lost my business, that of my employees, family and friends. For $250. For not believing me. For the rude agent.

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todd beckwith - 6 d 7 h ago

0

Yes they are quick to examine going out but watch the detail they look at issues when they come in. That exact thing happened to me it was just that it was low enough not to qualify for damages. I used to love enterprise but you can feel the change in customer service.

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