Information, reviews and public commentary for US companies

 

Enterprise Holdings, Inc.

Rating
1.082074
Web
http://www.enterpriseholdings.com
Related
Enterprise Rent-A-Car, Alamo Rent A Car, National Car Rental, Vanguard Car Rental
Address
600 Corporate Park Drive
St. Louis, MO
63105
Contact
Andrew Taylor
Role
Chairman and CEO
Phone
(314) 512-5000
Fax
(314) 512-4706
Employees
70,000
Twitter IDs
@enterprisecares
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Kimberly Raffield - 5 h 43 m ago

0

I will NEVER rent from enterprise rental car again and I will shout it from the roof tops and advertise in every newspaper that I can find hope displeased I am. I HAD to give them a $200.00 deposit BEFORE I could leave with the vehicle, CORRECT? But by God when you bring the vehicle back it takes them 24-48 hrs to give you your deposit back. IF YOU GET IT BACK THEN!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! IT HAS BEEN 72 hours and STILL NO DEPOSIT. I hope enterprise has lovely fing day!!

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Wrongfully Terminated - 11 h 33 m ago

0

Mr Taylor,

I worked for your company until recently having been fired for comments that were never said by me but by the employee (who happens to be a rat for the Tampa area) that I reported for making racial slurs. So the company takes revenge on me by giving these reasons for firing me- I collapsed in a meeting which made the brand look bad, so sorry my kidneys decided to fail and I almost died. But thanks for using that as a reason for firing me. Along with the made up claims. This is by far wrongful termination as they used a medical reason against me. I gave up everything lost everything for the company. And this is the repayment. Not a single other employee could believe what the Tampa corporate team did without any actual evidence to support their claim. You should really investigate this so called great Team. They really take advantage of good hard working people but bend over backwards for the crappy shady ones.

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3T2YJR - 12 h ago

0

Set up a reservation for my wife 2 weeks ago, I was told she needed her license and a debit card for a 200 dollar deposit. Great all set up. She gets picked and is all ready to go and the CSR at the location wants a utility bill with her address. Do not have on as our lease includes all utilities including internet and phone. So then she needs a pay stub, she is a stay at home mom does not have. She has a bank statement with our address, they wont accept it. I am 2 hours away and offered to email a copy of my pay syub, they said not acceptable either, so they return her to the body shop and leave her there. Your company is trash, NON of this was communicated prior to this set up, so I call the "local" number ti Myrtle Beach office, they cant help me as the call goes to St. Louis, they transfer me to a " escalation specialist"? who only can say they will log my complaint with corporate. Meanwhile my wife is sitting at a body shop while I am 2 hours away. Unbelievable.

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Michelle Schriefer - 13 h 31 m ago

0

Worst company to rent from! Wade Hampton Greer SC location! Not one person was able to help us, first car provided to us was on empty and had an odd clicking from front end, spoke with Brionna and she stated she knew they had been talking about that noise earlier but wasn't worried about it. Well sure enough half way to our destination the knock became a loud bang. Brand new vehicle and it sounds like I'm dragging a body! No one in the area at ANY of the eneterprise locations had a vehicle available. No one! Two days lost on this trip, had to return early, Enterprise on Jericho in Ny worst CSR ever! I'm livid that a company as large as this can't do better with their clients! I was on the phone back and forth with Wade Hampton location trying to find us a car- day three two different towing companies from over two hours away brought two different vehicles!!! One didn't start it was a Silverado, the other a Hyundai that's interior was filthy and trashed stunk of cigar smoke! We have a baby with asthma and this is what they bring us? Whole trip ruined! Never ever again!!

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Disappointed but not surprised! - 2 d 1 m ago

0

Good evening Andrew Taylor. I hope you and your money are enjoying your evening because your customers, as indicated below, think you have no interest in them or customer service! As a Gold Club member I had hoped I might get some assistance with an issue about transferring points from my account to hers so my wife could visit her ill mother in Orlando. Instead I continued to get wrong or misinformation about our accounts from even your escalation unit. Guess you could care less about the people who made Enterprise successful. I rented from Budget Mr Taylor because Enterprise apparently doesn't need us. Oh, I also don't expect a response as your employees haven't fallen far from the tree OR this communication would not have been necessary! Sleep well!

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Mary B - 2 d 15 h ago

0

My daughter was in an accident and USAA made a reservation with our local Enterprise. Wow! The experience with them was worse than the accident. No cars available, not able to call us when a car is available, not able to answer easy questions. The employees were rude and condescending. I have been trying to get in touch with the Area Manager, Brett, but have not had any luck. I would really like Brett to give me a call! He can find my number on many voice mails, or communications I have had with his office in Summerville, SC.

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Jonathan McCoy - 3 d ago

0

My name is Jonathan McCoy and I'm a 12 year U.S. Army Veteran who served my country Honorably and am a POW survivor with the 304th PsyOps Special Operations Company with the 7th Special Forces Group. I'm also a 5,000 mile badge vlunteer driver for the Disabled American Veterans. I suffered dispiccable Identity theft while serving overseas and have had my life further ruined after serving my country. I now receive my Veterans Pension through a Federal Treasury Veterans Affairs and Social Security Comerica Bank Direct Express Mastercard. I have previously been treated respectfully with great courtesy and understanding having used the Redding California Enterprise Rental Car agency with my Veterans accepted Mastercard multiple times with never a problem and great service...but this Friday night after a month of terrible survival after having my family terribly displaced by the Northern Califirnia Massive Fires...and have suffered terribly this year...I drive 40 miles to what I thought was my "go to" guys in Redding Enterprise only to be denied a rental with the SAME EXACT CARD I've used before with NEVER a late return or problem.... but I regretfully have to say I've NEVER been treated SO LOW as if my card and family were now below standard....with a FEDERALLY ACCEPTED AND VETRAN SPONSORED BANK...and had a specific woman with blond hair service agent treat me and my family with DISGUSTING RUDENESS and DISRESPECTFUL behavior from this blond haired woman ROLING HER EYES when my service to our nation and our struggles with the fire...So yes, I will find her name and send it in...but she was working at the Redding California Cypres Ave car rental office on October 19th 2018 near 6 pm near closing. I will find her name and overall just sincerely dissapointed in the female supervisor being utterly worthless in helping me out in our time of severe need...

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Joyce Reynolds - 14 d 10 h ago

0

You allow people to rent vehicles with no insurance to commit crimes. The renter damaged my car while being chased by the police while committing the crime and Enterprise says they are not liable stating the vehicle was stolen and that they are in the same boat as me because they also now have a damaged vehicle. Really??? That is a right off for you guys but not for me when my car is my only form of transportation. I'm reporting you to the BBB, The Attorney General and to anyone that will listen to my complaint. They just said screw me!!!!!

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Cherisse Kirkendall - 3 d 8 h ago

0

Hi Joyce just now reading your comments we are going through the exact same thing went to the car it got stolen it was gone for a month they took 1000.00 out of our bank this morning. Threatened us with bounty hunters.let know what BBB says please.

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Eleanor - 4 d 46 s ago

0

Eleanor

Flagged for review. 
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Andy W - 4 d 6 h ago

0

You guys suck!!! I had a reservation for 8:00 in the morning and I got there at 10:00 because of traffic and my vehicle was gone. They sent me to another Enterprise and they just gave away their last vehicle WHAT ??? I went back to the original Enterprise and raised some cane and they miraculously found a truck. But wait as soon as I was getting into it after all paperwork was finished any my card charged they proceed to tell me that there is a "recall " on this vehicle. Really!!! I am waiting to hear back since noon and NOTHING!!!!! I am supposed to go away today. NOW I cannot go!!!!!!!!What do I do???????????

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Anonymous - 4 d 10 h ago

0

I am in New Jersey as a contract employee for a few months.. Tried to rent a car at your local office with a Debit Card and was declined because only Credit Cards are accepted ..I think that's ludicrous...Payment policy does not make sense.... Thankful for Uber...

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Ted - 4 d 10 h ago

1

Was very disappointed in a job interview I just had with the company. Job description says the Manager trainee position needs a BA degree. The pay was posted as 46k a year. I figure not bad for a manger job to start. When I interview for the job the position is for a worker who can become an assistant manager in 9-12 months. 49 hours a week and pay was $16.35 an hour. How is this not totally wrong! I have a BA in management a ton of experience with people and sales. My guestion is how do you pay back a college degree, live in Colorado Springs, feed yourself etc on that pay? Not to mention they are posting the position and not telling you it requires 9 hours overtime each week to make that kind of money. So the pay is really $32,000 a year plus overtime. Starbucks pays $13 a hour to serve coffee in Colorado Springs! I know my son works there. Man, I just had high hopes for a job with a solid company until the starve to death pay rate came out. Well, i guess its back to turning wrenches for $23-$25 an hour. The company was not very honest about the position or pay!

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Helen - 10 d 7 h ago

Enterprise is a mess. How do all of you not have cars available in the St. Charles area. Then I called the 800 number and the young lady is rude.

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Toledo, Ohio - 10 d 8 h ago

3

If I have a member ID AND a long term service with Enterprise, why would I still be asked for an electric bill if one of credit cards, not debit card since they don't take 'em, is withdrawn? Especially when I had confirmed my identity?

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Angry Mom ! - 10 d 11 h ago

We have rented several cars from your company with no issues . Earlier this week my son and I were in a accident , no fault of our own . We got T boned and we called your company here in Bridgewater ns and was told a car would be ready the next day for my son . That was 4 days ago and now it's friday and my son just got a call from your employee "Dan" informing my son he won't have a car for him today either because he wasn't old enough ! All week this guy strung us along thinking we were getting a car . I am not impressed with that service at all because I know it's a crock of shit because my son rented there before . We will never use your company again . It's fine for your employees and you because you have a car to drive to get to work while my son had to walk to work everyday thinking a car would be available for him by end of day . Bridgewater is a small town and there is no way you didn't have a vehicle available all week . Your company and "Dan" needs to smarten up and realize this is a small town and we are the ones keeping your business open .

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Kisha - 12 d ago

0

I've been waiting on my money that was held for over 2 months now because of you guys my phone is off I might have a warrant. So unprofessional and absolutely rediculous!!!!!! I willlllll never ever go through you guys ever again in my life: I will be posting and letting everyone know about this I hope you guys can compensate me for the horrible wait.

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Susan - 13 d 12 h ago

1

I called to reserve a car for October, when I get my car fixed (the rental is actually covered by my insurance company) and give a deposit of $50.00 (like I did 2 months earlier) and was told NO- we are getting a lot of heat from the corporate office the minimum is $100.00, I'm sorry there is nothing I can do. So I said fine then I will have to go with Hertz rental company they will do that for me. Enterprises response: I hate to lose a customer but there is nothing I can do. So I booked my car rental with Hertz, Thank you very much Enterprise!!

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Onika - 13 d 9 h ago

0

This company is the worst, they do not care about their customers at all. I had to call their Corporate office 10 times for 2 months to complain about them and I'm still waiting for one decent person to return my phone call about stealing over $600.00 from my account. This company is shady, lacks integrity and concern for their customer's experience.

I used Enterprise for over 2 decades and I will never rent from them again, their customer service and the company on the whole is a shady operation.

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Anonymous - 12 d 4 h ago

was this in orlando florida?

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Heidi - 13 d 9 h ago

Hello,

I recently had the experience of renting a car through Alamo.The sales agent that assisted me on October 2 was courteous professional and extremely helpful. His name is Mark Deatherage. His customer service on recovering from a bad incident was exemplary. Thank you to Mark Deatherage.

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LaTonya Brown - 13 d 11 h ago

We had left a few items in one of the rental cars . I called several several times no one ever got back with me . I even called customer service incorporate this was a poorly handled situations .

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nona ya business - 13 d 12 h ago

0

How do they get away with this shit?

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lisa Reyes - 14 d ago

0

I rent to enterprise about 6 minths ago, This is San Diego Ca, 92126 area code,

When i pick up my car , according to customer, service at desk,they need my pay stub, luckily i had pay stub with me, My question is all the rent enterprise needs a pay stub from the customer ? apart from deposit of $300. ?

whom It may read i corporate office,

Take a look at your computer system, Here San Diego Ca,

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Martin Parham - 14 d 6 h ago

1

Enterprise is the only half way decent car rental in Tupelo Ms and is most unfortunate for me because I don't want to buy a car right now but it don't mean that I have to go along with the type of personal moral character should be left at home but as a costumer we sometimes have to put up with Iran's that not right. I speaking about my local enterprise rental car on daybrite Dr in Tupelo Ms were 98% of my car rental from and now I have reason to believe but them at that location did not update my physical address causing me not to a important citation and I feel that Enterprise should be responsible for the cost and fees

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