Information, reviews and public commentary for US companies

 

Enterprise Holdings, Inc.

Rating
1.075547
Web
http://www.enterpriseholdings.com
Related
Enterprise Rent-A-Car, Alamo Rent A Car, National Car Rental, Vanguard Car Rental
Address
600 Corporate Park Drive
St. Louis, MO
63105
Contact
Andrew Taylor
Role
Chairman and CEO
Phone
(314) 512-5000
Fax
(314) 512-4706
Employees
70,000
Twitter IDs
@enterprisecares
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Gilda McNair - 1 d 15 h ago

1

I had a confirmation in Springfield, Illinois on Dirkson. An employee me 1/2 hour to inform me he was at the mercy of returns. I ifromed him that I was coming anyway. This might have an awkward situation he sowed me a list of reservation which had reservation. There were only 4 names. I know I had a upgrade coupon. I am very annoyed because I confirmed had a confirmed reservation who took all my information including my credit card. I was told when I made a reservation a debit card was not valid only a credit card. While I was in line waiting the employee took a debit card. Long story short. Why was a reservation made if there were no cars. I was going to my High School Reunion. I have always used your service. But Enterprise will not be my first choice. Very disappointed.

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dissatisfied - 2 d 13 h ago

Horrible and are ok with leaving a women stranded in a parking garage with a rental because they gave me tow number... after 6 Pm washed their hands of any issue.

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Larry Scantland - 3 d 15 h ago

1

what a JOKE... tried to contact corporate and was fed a voice mail... NO ACTION... I was hit by a driver in an Enterprise Rent-A-Truck and since then I have had customer service hang up the phone and tell me to call them back at Enterprise's convenience... I called back and was told that to get to a claims person I needed to contact Roadside Assistance. Finally, I was transferred (after three other transfers) to the owner of the vehicle who did a Spectacular job in helping me. Then he was able to find a number and then I called it only to be told I was being transferred again. Then I spoke with another great person who handled my claim. It had not been assigned; the next day I got a pleasant guy who contacted me and verified the information. That was Friday. On Monday, I contacted him only to find out that he was having to transfer the claim to another party because a truck was involved. I got contacted about an appraiser coming in and we met on Monday. SHE took pictures and told me that her boss would be doing the assessment based on the pictures. Then I finally contacted the new person on my account and because of the countless transfers and the lack on action, I was not pleasant. I was not vile, but I assumed this was a scam where they are trying to see how long they can stretch it out before I go to my insurance carrier. She did not like that I was abrupt with my questions. However, the next day she called and said the appraiser (HE) had determined that the car was okay to drive. Even with my concerns that when I turned corner the metal was scraping the tire. Then she said... that Enterprise had not made the determination that it was their fault. Now a guy in a van (truck) his the side of my car in the back door-tire-bumper... with the front of his car while he is turning into where I am going straight.. and they have not determined if I was at fault for having my car in his way. I have tried unsuccessfully to contact the former case representative because he was nice.. the so called female appraiser... and the current case representative... they just go to voice mail without any return calls. Then contacted Enterprise customer service and got the call to escalation department and they said I should call the police and then let them determine what happened to my car and dealings with Enterprise and they would follow up when convenient. Then I tried to contact corporate and was fed directly into a voice mail. If this is how Enterprise does service... and uses a third party TPA for their insurance... I would never use them. They have made me the guilty party... they have made me feel like I need to use my insurance so that I can feel safe. This is not how customer service should work. Reminds me of the old medical claims where they company would deny deny deny deny deny deny until the customer just paid.

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Melissa Q - 4 d 16 h ago

5

I am writing to commend Happi J. Hongla (Hillside Avenue, Jamaica, NY location) for his excellent service.

Happi Hongla assisted me with my rental for the second time yesterday, as I am having issues with my brand new Honda needing service again.

Both times Happi was extremely polite and efficient - and made sure I was in the appropriate rental for my family. Happi was also jovial -- even as I entered the office on my 1st visit with only 10 minutes til closing time (when many employees would be curt & rushed).

What was most impressive to me was that Happi remembered me by name on my 2nd visit (which was a month after my 1st!) and further remembered why I was there initially. He even remembered my rental vehicle preference!

Happi deserves praise for his work. He helped make a very frustrating experience for me much more pleasant.

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GG - 4 d 20 h ago

1

Never book with them. The managers at many of their houston locations have a lot of attitude for no reason.

I had to book a rental with them due to the insurance of the party that hit my vehicle. I was given a call to confirm everything and told to bring my driver licence and deposit with me. Once I dropped off my car for repairs and reached their office I was told they couldn't process my rental- (this conversation went on between the reception and manager who couldn't get up from his desk chair to acknowledge me because he was too busy drinking a can of coke) because I needed to bring in my passport. I was really upset about this as I had specifically asked what I needed prior to making the trip to the enterprise location. They were rude and told me I can go to a different location and basically threw the card of the different locations towards me. I don't know what they achieved by being so rude and disrespectful. Really spoilt my day by interacting with someone with no basic manners.

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G. A. - 6 d 11 h ago

0

Do Not Rent From This Company.... they will falsify documents and charge your credit card months after the rental... even if a second party (Wondries Collision Center in my case) is responsible to pay. I had an accident in 11/2018 and everything was covered through my insurance company Mercury Insurance and Wondries Collision... so the paperwork said at the time of signing. Unfortunately, in 2/2019 I received a charge on my credit card from Enterprise for $327.00. I spoke to the Enterprise manager at the time (they have a revolving door there because they employees dont stay) and was advised Wondries Collision Center declined to pay them so they charged my card and they would not investigate my dispute. I filed a complaint in 2/2019 with my bank Wells Fargo and in 4/2019 I was declined the reimbursement because Enterprise doctored the documents removing Wonderies Collision from responsibility and now making me the responsible party. Wells closed the case. I continued to pursue the issue with Mercury Insurance stating at the time of the rental I signed documents with Wondries Collision as the responsible party. I had to go to the top branch manager of Mercury Insurance to get help. As of 6/2019, Finally Mercury Insurance agreed to the fact Enterprise should have never charged my credit card four months after the rental for fees that should of been paid by Wondries Collision. I am still waiting for the reimbursement check $327.00 from Enterprise. Today unfortunately I had to talk to the Enterprise manager Lucy and was advised it will take another 3 weeks to receive a check from the corporate office. When I asked for her last name and the names of the persons who doctored the documents because I was filing a complaint with the BBB Better Business Bureau, LUCY HUNG UP ON ME. This was not the first time I rented with Enterprise but it is the last. Your credit cards are not safe with this company, their practices are illegal and their employees are disgustingly rude.

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VERONICA RODRIGUEZ - 9 d 8 h ago

0

Called to make a reservation due to my vehicle going in for body work following an accident. My insurance company made the rental arrangements. I called enterprise to confirm rental details. The customer service representative was somewhat abrupt. Finished conversation and a short time later called back with a few questions. The representative stated she had to put me on hold briefly "because she had something to do" well that hold was really long. I hung up and called back and now it was closed for the night. Now i know what the "something I have to do" entailed. Her leaving me on hold and going home. HORRIBLE CUSTOMER SERVICE.

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Jim H. - 9 d 17 h ago

0

Reservation made with computer, I'm in Illinois and the reservation was made for MO. 65miles away, the people in Litchfield Il. are very unprofessional and rude.VERY VERY POOR . This is my second time with Enterprise and my last.

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Anonymous - 9 d 18 h ago

are any of the colony mail on to the internet yesterday there was a death in my family I called them had a verification code number that called this morning Dad transferred my Rent-A-Car to the Toledo Express airport office which I can go that far so I always go to the one on Central avenue in Toledo Ohio I called them this morning at 8 something to confirm and they told me that the car was at the other location so then the girl told me no I can get your car here at 10:30 eleven I'll confirm that she sent me an email I get a call from a gentleman does not like 11 telling me that he doesn't have a car for me till three or four that's unacceptable already have an email sent my confirm my car was supposed to be ready at 10:30 eleven you want to meet at 3 or 4:00 in the afternoon that does not make sense to me you cannot change people's whole life ok's 20 minutes a half hour but 3 hour difference I don't think so and very nasty don't talk to me hung up on me twice and also they give fake names that's when you called back to try to verify who you talk to they always tell you nobody's at that location nobody works by that location it's like a game that's like over there I want something done immediately before I get there and get my car cuz when I get there I have to get my vehicle my name is Donna Haynes I need my vehicle and I need to go I'm not waiting till 3 that's unacceptable my email and I confirm was at 10:37I need someone to call me back as soon as possible at (hidden) I spoke to the manager there he's a young guy can tell by his voice very immature very unprofessional at all whatsoever he's not professional at all he called me a liar and come out and speak to a woman named Tiffany there that's actor always write down the cocktail contact number of the person so I want this is I'm I feel very trouble right now I just had death in my family this one at 3 he's talking to me disrespectful and accusing me of lying and when I everything is confirming an email I've never had this type of problem Enterprise in my life I've been running from you people for years our company Iraq demolition companies been running for your people and this is terrible I feel appalled by the situation I feel like I've been treated like a piece of crap

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Mr. Alexander - 10 d 20 h ago

0

Imagine getting a call from a Branch Manager for a rental car that you returned nearly a month ago. Asking "Where's our vehicle?" My response, "Are you kidding me right now?" "Your vehicle was returned on the return date after hours". They have NO drop box and when I called to speak to someone, anyone, the call went to voicemail. Naturally I leave a message. "Hey, leaving your car in the lot (the parking lot directly in front of their office) key's are locked inside" . However they now claim their phone system doesn't accept voicemails. They had no idea the car was literally 60 feet in front of their front door! They wait over a month to call? I check my credit card and see a charge exceeding 1k. No doubt this is going to corporate. I hope their ready. BM even suggested the car was stolen until someone took their happy crack outside to see it was exactly where I parked it--a month ago! Something was still stolen, my 1k. It's still pending but I'll be filing a police report just in case. Now the BM says he is going to do what he can to simply charge me for retrieving the keys from a locked car. Enterprise doesn't have spare keys? That's a first. Believe it or not, there's more. For the two days I had the car, the passenger side seatbelt warning system keeps chiming even when nobody is sitting AND the car was absolutely filthy inside. I would have not even accepted the POS had it not been graduation weekend, so they had zero options. That's my experience with this location. This will no doubt be my last with Enterprise rental. I'll repost a follow-up on my fraudulent charge once it's resolved, legally or otherwise. The regional manager is supposed to contact me. We'll see if that happens.

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Zackeshia Brimidge - 10 d 20 h ago

1

THIS ENTERPRISE HAS TO BE SHORT OF STUFF OR SOMETHING. VERY UNORGANIZED AND UNPROFESSIONAL. EVERYONE IS MANAGERS AND SUPERVISORS AT THIS LOCATION. CAR GET DROPPED OFF WITHOUT BEING LOOKED AT. TELLING PEOPLE THAT THEY CAN LEAVE THE KEY AND THEY WILL GET A CONFORMATION EMAIL. HOW DO THEY KNOW IF THE CAR HAS DAMAGES OR NOT IS BEYOND ME. I RENTED A CAR FROM THEM AND DID WHAT I WAS SUPPOSE TO DO. I DID THE WALK AROUND WITH THEM AND GOT A CONFORMATION SAYING EVERYTHING WAS GOOD AND NO DAMAGES WAS THERE. ALSO I GOT A CONFORMATION PHONE CALL TELLING ME AGAIN THAT EVERYTHING WAS GREAT AND I HAVE NOTHING TO WORRY ABOUT. GUESS WHAT I DO. RECEIVED A EMAIL THIS MORNING SAYING THAT THERE WAS DAMAGES TO THE CAR AND I NEED TO CALL MY INSURANCE COMPANY TO TAKE ACTION. HOLD UP. VERY UNPROFESSIONAL. I DIDN'T HAVE DAMAGES ON THE CAR WHEN I RETURNED IT. HOW DID I RETURN THE CAR ON 5/31 BUT RECEIVE An EMAIL ABOUT DAMAGES ON 6/6. I CALLED THE OFFICE AND A YOUNG LADY TELLS ME (FRUSTRATED) AS THEY ALWAYS ARE BECAUSE OF HOW THEIR BUSINESS IS RAN UP THERE. NO ORDER AT ALL. SOMEONE FROM A CORPORATE OFFICE NEEDS TO TAKE A VISIT TO ENTERPRISE MORROW LOCATION. RIDICULOUS OF HOW THEY ARE RUNNING BUSINESS. Please contact me at (hidden) Zackeshia Brimidge. I need someone to resolve this issue.

Morrow enterprise- Morrow ga - (hidden)

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Glenside - 18 d 11 h ago

0

Awful experience, rented me a care with expired registration. Unbelievable!!! More than 6 months expired. I am sending a letter to the president.

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Chele - 15 d 12 h ago

0

This happened to me too wow i dont know what to do next

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Jean Armelio - 16 d 11 h ago

1

Even though I paid past due balance and gave a legitimate reason for returning vehicle late they have targeted me as high risk, Please I am 68 years old who now needs a vehicle because my car caught on fire they will not give me a break. I have done business with Enterprise for over 20 years with no problems. I am being treated like a criminal. This is in Phoenix AZ somebody named David B risk mgr. total disregard for anything. A curse on this monoply

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Tiffany G - 16 d 15 h ago

1

I've reached elite status with National/Enterprise & you would think the customer service & integrity would be there but unfortunately my experience was the differ. Shawn, manager at 3412 W Pico the Collision Car Branch tricked me into extending my car at a $175 flat weekly rate including tax. I ask him how much did he authorize my card & he said no worries we will wait until you return the car. He was plotting to overcharge me. I felt like something was wrong because when I asked for proof of that rate he said Tiffany we have you covered. I am a loyal customer with National/Enterprise. This is my primary source of transportation and he has over charged me on my American Express card & caused me to go over my credit limit. American Express is very strict and I try to keep my debt to ratio @13% I know this is a bit much but this have effected me on many levels. I spoke with Lenny about it and he has shown inequality & discrimination from day one of speaking with him. I have called several time to get this rectified even the corporate office to speak with Phillip the regional manager. It's been a week and have. Or heard from any of them. I've spent roughly 10,000 US dollars in a period of 6 months & this is how I'm treated. I KNOW FOR A FACT Pamela Nicholson WOULD NOT TOLERATE THIS BEHAVIOR & discrimination. I am taking this to another level & have spoken to my attorney about this matter. Someone has to speak up about this behavior and not only stop at comments. I will not stop until change is present and more training is forced on the manager and supervisors. This is not Enterprise fault it's the people they're hiring. Once it reaches Regional the situation will be escalated. Don't give up the fight! Let's protect Enterprise's name. This is a family owned business & haven't gotten this far from behavior like this. Thanks for reading.

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Unsatisfied and ripped off in nj - 16 d 18 h ago

Rented a car from greenbrook nj.. was told upon returning the car the next morning I was being charged $150 for detail work from smoking.. thing is nobody smoked in the car.. seems like a scam to me too make money.. never again

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Anonymous - 17 d 12 h ago

For four years Enterprise has been pursuing me with a claim that has been settled. The constant harassment is beyond reason. I explained it to one agent. He agreed with me and said I wouldn't be bothered again. Two days later another agent calls and the harassment begins again. The left hand doesn't know what the right hand is doing. I recommend Budget or Avis.

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Dean F - 20 d 18 h ago

3

Instagram @audreygandy878 for the ride of your life. This escort is located on site, looked up me and my buddies flying in to Denver and gave us "a hand."

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Pitysillychicks - 18 d 19 h ago

0

You silly little chick!

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HothappySC - 18 d 19 h ago

1

they have been harassing me for 2 years on a claim that was paid off and have me on the do not rent list

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Anonymous - 19 d 12 h ago

This Ms rocker

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Anonymous - 24 d 12 h ago

5

Willie Oxerdine, at your Port Chester NY location, was helpful, cheerful, polite and efficient. He was present when I rented the vehicle May 20th and was also present when I returned it. He is a credit to your company.Phyllis Sheck

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Richard Ragle - 24 d 16 h ago

0

Terrible customer service. Incompetence at all levels I have been exposed to. Cannot get a call back or response except through FaceBook Messenger. Executive Elite member. Leadership appears to be fostering a complete attitude of apathy.

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John cocktoasten - 25 d 10 h ago

http://picdeer.com/audreygandy878#

Best weekend in Denver we ever had -free rental and marijuana too .

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Mr Robert weisman - 25 d 15 h ago

0

Incompetent what more can I say. Well stupid arrogant dumb no customer service

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