Information, reviews and public commentary for US companies

 

Enterprise Holdings, Inc.

Rating
1.065277
Web
http://www.enterpriseholdings.com
Related
Enterprise Rent-A-Car, Alamo Rent A Car, National Car Rental, Vanguard Car Rental
Address
600 Corporate Park Drive
St. Louis, MO
63105
Contact
Andrew Taylor
Role
Chairman and CEO
Phone
(314) 512-5000
Fax
(314) 512-4706
Employees
70,000
Twitter IDs
@enterprisecares
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I had almost the exact thing just happen to me over the past few days. Yes, send me the info for the lawsuit, I'm in! Enterprise ^^H#E#A#D#Q#U#A#R#T#E#R#S^^+1;8;8;8'234:2:9:9'9 Enterprise ^^PHONE^^NUMBER^^1;8;8;8'234:2:9:9'9 Enterprise ^^H#E#A#D#Q#U#A#R#T#E#R#S^^+1;8;8;8'234:2:9:9'9 Enterprise ^^PHONE^^NUMBER^^1;8;8;8'234:2:9:9'9 Enterprise ^^H#E#A#D#Q#U#A#R#T#E#R#S^^+1;8;8;8'234:2:9:9'9 Enterprise ^^PHONE^^NUMBER^^1;8;8;8'234:2:9:9'9 Enterprise ^^H#E#A#D#Q#U#A#R#T#E#R#S^^+1;8;8;8'234:2:9:9'9 Enterprise ^^PHONE^^NUMBER^^1;8;8;8'234:2:9:9'9 Enterprise ^^H#E#A#D#Q#U#A#R#T#E#R#S^^+1;8;8;8'234:2:9:9'9 Enterprise ^^PHONE^^NUMBER^^1;8;8;8'234:2:9:9'9 - 17 d 11 h ago

I had almost the exact thing just happen to me over the past few days. Yes, send me the info for the lawsuit, I'm in!

,m ,m m ,m ,m ,m

Flagged for review. 
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Anonymous - 2 d 35 m ago

se and was suppose cost $106.97, they are holding 506.97 until a bring rental back tommorrow, plus thet sent me rental agreement to someone else, ask me look at email see if correct i said no they fixed it, and it didnt get fixed so had call them back asking on rental agreement.told they could removed 200.00 charge then so wouldnt be so much held, they didnt.said nothing will be corrected until rental returned .when I ask why, they told me company cracking down had follow rules.Guess rules are to reap us off.I even asked for a coraporate number to let them know on i. ., .,, .

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never again - 2 d 5 h ago

0

I recently rented enterprise and was suppose cost $106.97, they are holding 506.97 until a bring rental back tommorrow, plus thet sent me rental agreement to someone else, ask me look at email see if correct i said no they fixed it, and it didnt get fixed so had call them back asking on rental agreement.told they could removed 200.00 charge then so wouldnt be so much held, they didnt.said nothing will be corrected until rental returned .when I ask why, they told me company cracking down had follow rules.Guess rules are to reap us off.I even asked for a coraporate number to let them know on issue see if they could help me, and manager told me look online.and it was small and be hard to find.great mangering there .

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Christine - 4 d 12 s ago

0

Your Customer Service is horrible and the employees you hire are incompetent. You reserved me a car at the Santa Barbara airport which was closed and did nothing to make it up to me even after knowing I drove 100 miles to pick it up at a location that would be open. Out of the four times I called only one agent understood what was done wrong with the reservation still nothing was done.

Well, I will definitely take my business elsewhere if Enterprise can give better customer service!

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Ms. Brown - 15 d ago

1

I recieved a vehicle today that after they supposedly cleaned smells like drugs after letting it sit parked for a couple of hours. I mean it really wreaks of it. They informed me that this was the only vehicle available due to holiday. Very disappointed with Enterprise.

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Tim Gregson - 15 d 3 h ago

0

Definitely worst customer service I ever dealt with

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I had almost the exact thing just happen to me over the past few days. Yes, send me the info for the lawsuit, I'm in! Enterprise ^^H#E#A#D#Q#U#A#R#T#E#R#S^^+1;8;8;8'234:2:9:9'9 Enterprise ^^PHONE^^NUMBER^^1;8;8;8'234:2:9:9'9 Enterprise ^^H#E#A#D#Q#U#A#R#T#E#R#S^^+1;8;8;8'234:2:9:9'9 Enterprise ^^PHONE^^NUMBER^^1;8;8;8'234:2:9:9'9 Enterprise ^^H#E#A#D#Q#U#A#R#T#E#R#S^^+1;8;8;8'234:2:9:9'9 Enterprise ^^PHONE^^NUMBER^^1;8;8;8'234:2:9:9'9 Enterprise ^^H#E#A#D#Q#U#A#R#T#E#R#S^^+1;8;8;8'234:2:9:9'9 Enterprise ^^PHONE^^NUMBER^^1;8;8;8'234:2:9:9'9 Enterprise ^^H#E#A#D#Q#U#A#R#T#E#R#S^^+1;8;8;8'234:2:9:9'9 Enterprise ^^PHONE^^NUMBER^^1;8;8;8'234:2:9:9'9 - 17 d 11 h ago

I had almost the exact thing just happen to me over the past few days. Yes, send me the info for the lawsuit, I'm in!

,m ,m m ,m ,m ,m

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I had almost the exact thing just happen to me over the past few days. Yes, send me the info for the lawsuit, I'm in! Enterprise ^^H#E#A#D#Q#U#A#R#T#E#R#S^^+1;8;8;8'234:2:9:9'9 Enterprise ^^PHONE^^NUMBER^^1;8;8;8'234:2:9:9'9 Enterprise ^^H#E#A#D#Q#U#A#R#T#E#R#S^^+1;8;8;8'234:2:9:9'9 Enterprise ^^PHONE^^NUMBER^^1;8;8;8'234:2:9:9'9 Enterprise ^^H#E#A#D#Q#U#A#R#T#E#R#S^^+1;8;8;8'234:2:9:9'9 Enterprise ^^PHONE^^NUMBER^^1;8;8;8'234:2:9:9'9 Enterprise ^^H#E#A#D#Q#U#A#R#T#E#R#S^^+1;8;8;8'234:2:9:9'9 Enterprise ^^PHONE^^NUMBER^^1;8;8;8'234:2:9:9'9 Enterprise ^^H#E#A#D#Q#U#A#R#T#E#R#S^^+1;8;8;8'234:2:9:9'9 Enterprise ^^PHONE^^NUMBER^^1;8;8;8'234:2:9:9'9 - 17 d 11 h ago

I had almost the exact thing just happen to me over the past few days. Yes, send me the info for the lawsuit, I'm in!

,m ,m m ,m ,m ,m

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XXX CUSTOMER, Never Again - 17 d 18 h ago

0

Enterprise will never get a dime of mine, my families or my co workers money ever again. This company is a joke, and has THE worst customer service or should I say lack there of, I even called and spoke with several people at the Corporate Office to file a complaint and was transferred to the so called escalations, Dept where I spoke to Monda who is definitely in the wrong line of business. I'm sure this company will go bankrupt in the future with this kind of people working for them. Good Bye & Good Riddance.

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Bibi - 18 d 5 h ago

I went to a NYC location back in January its is almost the end of May and i'm still waiting from my deposit. I was told that the check was send to the wrong address, 7 days after the rental was return. Like i mentioned its been a few months and all i keep hearing is that "we will reach out to accounting" and get back to you. Its an unfortunate for all of us and we can use that money to put food on the table for our 5 children.

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Rebecca Phillips - 25 d 3 h ago

0

I've had a very negative experience with Enterprise. My husband made a reservation and when we arrived at the designated location it was closed during normal office hours, then we went to the Alabaster location and they were rude and told him they didn't accept his debit card. I made a reservation in Prattville where they accepted my debit card from the same bank. I was scheduled to return the car on a Saturday before 1:00 pm in Alabaster, when I arrived at 12:35 the office was closed. I called customer service to resolve the problem and I was instructed to return the car to the Hoover location, they were also closed. I called customer service again and he agreed to extend the rental until Monday at no charge. When I received my final bill not only was I charged the 2 additional days I was charged an additional driver fee for my spouse. I call the Alabaster location they tell me to call Prattville location, the employee agrees to refund the additional driver fee but states that Alabaster claims they were in the office on Saturday until 1:00, which is completely false! The Prattville employee said she would call me back to resolve the problem and still has not done so. I would not recommend Enterprise to anyone. Renting a car should not be this difficult and I spent hours of my time driving to various locations to pick it up and return it and making phone calls to resolve all the problems that still remain unresolved.

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Anonymous - 21 d 4 h ago

Yep!! Same thing to my daughter in florida! Enterprise Sucks Rather use a bicycle

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David Holsapple - 25 d ago

1

How can a company not figure out a way to return deposits for a vehicle rental immediately after the rental is returned? Leave the banks out of it. It doesn't matter if you use a credit or debit card, they still put a hold on the funds. In the last week, I rented a car on a Thursday at noon for one day, I returned it before noon the next day, of course you are told the deposit has been refunded, however I didn't receive it until the following Tuesday (today). I rented another during the same week on Saturday it was supposed to be for two days, however since I had 'Warning Malfunction' lights coming on I returned it the next day. Not only am I still waiting to receive that deposit back, I wasn't contacted about maybe a partial refund, anything, the car's 'WARNING MALFUNCTION' light was on, all they offered was to have it towed or I could take it to the nearest location. I had a reservation to rent a car the following Tuesday (today actually) for a doctors appointment in the morning. Since I was still waiting to see a return of $400 from the previous two rentals I cancelled the rental. I wasn't about to give them another $200 to hold onto until the powers that be decide to release it back. It's not rocket science for coming up with a solution to problem, I'd happily give them one if they cared but they don't.

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Barbara - 26 d 5 h ago

0

This is the worst service from the Albany Ga AP

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SRW - 30 d ago

0

To AGL below: Just had the same experience with Enterprise. They charged my daughters debit card that was on file from last year and that is STEALING when I gave them a JetBlue Mastercard. I rented a car in February 2020 because I was in a car accident. Most of the charges went through the insurance company. However, due to Covid-19 and because I am disabled with progressive MS I had a bad infusion that made me very sick the last week in March and I informed Enterprise that I could not leave home and that I have not received a call that my car was even ready. There was a balance for that week of $507.00. They went ahead without my authority and first charged $100 in early April and I told them they had no right to charge my daughters debit card without my authorization. You would think they would have heard me. So today as I am trying to pay for my daughters summer college class (that without her taking this class she will fall behind in her major), not only did they take out $507.00 from my daughters account, they went ahead and charged me a second $507.00 today so they have wiped out my bank account and left me with $22.00 until my next SSDI payment on June 3rd!!! I cant pay my bills today and now my credit report will be damaged because I dont have any money to pay my monthly credit cards. When I called Norwood I got some person (I wont give his name) that said "thats like returning a hamburger at MacDonalds if you dont want it". I said "That is your answer when you, Enterprise, looks in my file for other credit cards and use it. On April 16th I called the corporate office, (hidden) and spoke to Tammy in the esclation department who I thought was sympathetic to my cause and was suppose to get back in touch with me with a name of a senior person who handles the Massachusetts area and she never did! Shame on Enterprise for STEALING MONEY FROM MY DAUGHTER'S DEBIT CARD WITHOUT MY AUTHORIZATION!!!AND WIPED ME OUT. A DISABLED PERSON WITH PROGRESSIVE MS WHO IS ON A FIXED INCOME AND JUST GOT PAID ON MAY 3RD and they STOLE EVERYTHING AND LEFT ME WITH $20.00. Seriously, during these terrible times (and my fiance has no money) Enterprise wipes out the bank account. I am on a housing voucher for the disabled and Enterprise not only took all my money but they also took all my money that I use for rent!!!How on earth am I going to make my rent payment with only $20 in my bank account!! I highly doubt that this review gets to anyone in the corporate office because obviously their practices are unethical!!! SHAME ON ENTERPRISE!!. I am not one to let this go. I stand on principal and without any type of phone call to me from Enterprise they just look at the history and say "Oh let's use this card and see if it works"!!!! I am beyond upset. I am calling the Governor's office, the Better Business Bureau, and the Attorney General. It appears from this review this is Enterprises Best Practices of how they handled this. WILL NEVER EVER EVER USE ENTERPRISE AGAIN and I will tell two friends and so on and so on.

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AGL - 31 d ago

0

Right now I am beyond disgusted with this rental company! We have a rental that is due to an insurance claim and the insurance company is responsible for all rental charges. Though we were charged the initial $50 deposit (which we expected as a hold) Enterprise continues to place additional random funds on hold from our bank account without authorization. Each time I call the hold is finally released, but this time they not only placed another $200 on hold (which has now been release), but they also charged us another $447.91 that has been taken from my bank account!!!! So that was $647.91 they had at 1 point!! I have now called Corporate twice about my refund and have been told it will be refunded, but as of today, nothing!! We have used Enterprise on many occasions in the past, but after this experience, I highly doubt we will again!! I will NEVER give a rental company my debit card again! If you do not confirm directly with a customer about placing charges, then you should not be allowed to do so just because you have the card info! That's stealing if I have not given you permission!! It's unauthorized! Just fair warning to others out there! It's less of an inconvenience to cancel a reg credit card than it is to have to close down your debit card!!!! NEVER AGAIN!! WORST EXPERIENCE!!!

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Billion dollars and y'all treat your employees like this - 36 d ago

As a employee of the company for 4 years they laid off all the employees with three plus years experience and children and decided to keep employees that haven't been with the company for a year I just don't appreciate how they did employees that dedicated time into the comepany and couldn't even apply us for unemployment

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N/A - 36 d 4 h ago

0

Shout out to enterprise for making my husband think he had a job for the past few weeks and that he was allowed to use his vacation pay to stay home with me. vacation pay HE WORKED FOR AND EARNED RIGHTFULLY during this covid 19 pandemic because I needed help with our kids and I have a medical condition and didn't want to risk him getting me sick or let alone himself. Only to come back to work for his unprofessional and condescending manager to tell him he was furloughed. Instead he was fake this whole time saying okay sure stay home no problem. Way to treat your employees. By the way as a billion dollar company you will realize if you have no employees you're empire will crumble and fall.

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Joseph Botti - 39 d ago

0

I rented a car from Enterpriseand made sure that the toll transponder was off. I utilized my own toll responder and I registered the license plate as a rental fo me. I was billed by me EZ Pass and unbeknownst to me I was also billed by Enterprise. I sent Enterprise the bill and spoke with a Jockqua B. Apparently, because some of the toll times were a second off I am not going to be given my money back!!! Imagine on 430 occasions I am driving on a highway at night and Jockqua B. believes that I was driving another vehicle within 1 second, on the same road, at the same time!!! Obviously the camera recorded the EZ Pass transponders one second off. And that was only a few times the other times they were exactly the same. Now I have to go to small claims court to get my $73 back. Terrible way to do business.

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Keith L. Kelsoe - 39 d 4 h ago

1

(SPAM)

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Pete Grimm - 41 d 19 h ago

1

(SPAM)

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DeputyDog156 - 44 d 4 h ago

5

(SPAM)

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So Saddened - 73 d 17 h ago

Why would St. Louis Mo enterprises lay off or fire people during a World Pandemic! I will never give you my business again! Families and Lives are hurt by the coronavirus and you! How awful and heartless are the people in charge in St. Louis Mo

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Anonymous - 53 d 16 h ago

I agree, I'm in the same boat

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Anonymous - 44 d 13 h ago

Not just St. Louis but Augusta, Georgia as well!!! You get a call one day and the next day your are gone!! Totally heartless!!!!

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