Information, reviews and public commentary for US companies

 

Enterprise Holdings, Inc.

Rating
0.737315
Web
http://www.enterpriseholdings.com
Related
Enterprise Rent-A-Car, Alamo Rent A Car, National Car Rental, Vanguard Car Rental
Address
600 Corporate Park Drive
St. Louis, MO
63105
Contact
Andrew Taylor
Role
Chairman and CEO
Phone
(314) 512-5000
Fax
(314) 512-4706
Employees
70,000
Twitter IDs
@enterprisecares
General profile image

Anonymous - 11 h ago

0

How is this for service - on my daughter wedding day no less. Went to pick up a confirmed car from Enterprise Tuscaloosa, AL. Branch mgr (Allen) says "Oh yea, I saw that reservation when it came in and knew then that we would not be able to fulfill it, I guess I should have called you"

General profile image

John - 1 d 9 h ago

5

Rented a vehicle with the Enterprise located at 5860 Wiles Road in Coral Springs, Florida. Everyone I dealt with was professional,polite and courteous. I received excellent service. Thank you

Flagged for review. 
General profile image

Boo U - 15 h 18 m ago

0

BOO! 4 U

General profile image

nope - 1 d 8 h ago

0

i have nothing to say. enterprise is a piece of work no help for people with out of state license unless your traveling and have an itinerary for a flight plan with a return ticket or amtrack

General profile image

Negative 1 - 15 h 19 m ago

0

Enterprise don't care about helping people

General profile image

Anonymous - 1 d 6 h ago

0

This company refuses to refund your deposit after returning the vehicle in the same condition as of the day you picked it up. Some of the office locations in Columbus Ohio area are rude, disrespectful and thieves.

I made numerous complaints through customer service, contacted the local office, I even contacted the Corporate office and no one had the balls to contact me to resolve this matter.

I will NOT let this rest until my deposit is returned, so far, I have contacted the Attorney General's office. If need be will seek advise of an attorney and also take this to the media if I have to; along with a daily complaint to this website and every forum I can reach.

I am not the only individual who has been ripped off by this company. I encourage each individual who has encountered similar issues or worst to contact your Attorney General's office, the media, get legal advice and keep your voice heard, because these companies think they have a right to screw individuals, who the hell do they think they are; they are NOT God.

KEEP RAISING YOUR VOICE, YOU HAVE THE RIGHT TO BE HEARD!!!!!

Complaint #1572898.

General profile image

Amen - 15 h 21 m ago

0

Can I get a AMEN? Hallelujah Keep raising your voice and be heard!

General profile image

Dee Wood - 7 d 7 h ago

0

Enterprise rent-a-car is the ABSOLUTE worse company you could ever associate your name or debit/credit card with. They do NOT keep records yet will still flag individuals. After years of fighting in court ans disputing credit reports YES you could POSSIBLY win. It isn't worth the time, money, or energy. Support local and home based before you feed the monster. No long sob story just WARNING

General profile image

Agree with Dee Wood - 15 h 23 m ago

0

I agree with what your saying 100% and that's a fact - Jack! Enterprise Rent-A-Car is the worst company...

General profile image

Bernard - 6 d 13 h ago

0

I am a regular rental at Enterprise, however, services and quality of fleet has gone down tremendously. My recent car rental at 25675 Nelson Way Suite 120, Katy, TX 77494, after 30-40 minutes of wait time, was told there are no-more car left on the lot and will try to get another vehicle at a nearby dealer. This is obviously an overbooking booking issue. Once the car is ready, the interior was dirty, smells.

Took the car as I can't wait for another 1 or hour to get the car cleanup, also, the tank was almost at the empty level. During the drive, I discovered the windshield wiper was broken and no windshield fluid solution available, so my entire drive was scary as I was in the rain, in addition, I can't clean the windshield during the drive drive... Glad I got home safe BUT WILL NOT COME RENT AT ENTERPRISE AGAIN.

Go to Budget or Thirty from now on and will make sure my college and employer rents at Enterprise ever again.

General profile image

TEXAS 1 - 15 h 27 m ago

0

Texas: Bernard, I totally agree with you I'm doing the same. I had problems in Kingwood, Texas. The store was only open from 0900 hours till 1200 hours. Enterprise states that they will come and pick you up! According to the store personnel excuses was that they were short staff and only and only had two on staff so they couldn't pick me up. How cheesy is that?

General profile image

Never Enterprise - 6 d 16 h ago

0

Worst experience ever dealing with a major company. They say they will call you back but never do. I spent hours trying to reconcile my issue but got no where. I rented a car for a week. First car lights didn't work, couldn't use it the first night. Returned it. Second car also had to be returned, check engin light and tire pressure light came on. Third car finally was OK. I simply asked for some kind of compensation for my time an aggregation but got nothing. I will never rent from them again. I am giving them as many bad reviews on all social media possible and will continue to do so for years. Everyone should

Know that they do not stand by their product and I will continue to remind people on Yelp etc.

General profile image

Enterprise Sucks - 15 h 33 m ago

0

Hey! I agree with you. EVERYONE SHOULD POST A BAD REVIEW FOR THIS COMPANY!!!

General profile image

stuck without due to Enterprise NOT CARING - 1 d ago

1

05/22/17 0847am. Called my local Enterprise Rental Car located at Superstition Springs Blvd ,Mesa Az. The person who answered the phone identified himself as,Don. I explained to Don that I was looking for a Chevy Suburban to rent for that day. Don told me he would look around for one and call me back. At 4pm my guest arrived at the airport and proceeded to take the airport shuttle van to their hotel. I left 2 message for Don from 1218pm and at 1332pm,but no return call. I called again to talk to Don at 1743hrs and was put on hold for 18 minutes. Don finally picked up the phone. I identified myself to Don and asked him what was going on with his search for a Suburban. Don first told me he was still working on it. I then told him of our earlier conversation on needing the Suburban today. He said he thought it was for the next day? Either way I did not get a call nor did I get a Suburban. Don was unmoved to the fact he messed up and offered a Good bye and hung up..Note, we have been renting vehicles from this location for over 5 years..

General profile image

Air Z - 15 h 36 m ago

0

05/13/17 1200 pm. I had a terrible situation in getting a vehicle in Kingwood, Texas. The store was only open from 0900 hours till 1200 hours. I have yet heard anything back from customer service department.

General profile image

Very Anger Person - 1 d 8 h ago

0

Well I was given a rental car in West Palm Beach County and had to pick it up and drop it of at a towing company so I did. I received a call from enterprise that I needed to return the car or I will be charge for it due to my vehicle was ready so I did, when I got to the drop off location I walked around the car and there was NO DAMAGE ON THE CAR AND NO ENTERPRISE RENTAL SPECILIST WAS THERE so I gave the key to the towing in which I was told to do that by someone at Enterprise because the towing company is a DROP OFF LOCATION.

Only to receive a call two days later stating that the car has damage and that I will be charge for it which I feel is not fair to me because they were suppose to check the car within 24 hours and let the customer know now they have sent me a bill for $568 to repair and every time I contact the cooperate office the phone seems to disconnect on me right now I refuse to pay this because being park on a towing lot and no representative was there and I was told to drop it off and leave the key with the towing company I should not be held for the damage on the front which I can't even see from the pictures that the sent me.

Me nor my family will be leasing from this company again due to the nasty customer service that I have been receiving and I have been leasing vehicles from enterprise since I was able to lease.

General profile image

Beyond irritated - 1 d 11 h ago

0

Reserved a car in Indianapolis during my vacation. Used the Enterprise on Whitley Dr.. when I arrived to pick up my car, no car. Was told to come back the next day at 10 a.m. no car. After waiting 1 hour I gave up and canceled my reservation. Now that 1/2 a day of my vacation is gone I'm beyond irritated.

General profile image

Anonymous - 2 d 1 h ago

5/10/2017 My experience with Enterprise car rentals in downtown Denver Colorado location (1550 Court Pl. Denver, Colorado), it was Horrible! Like dealing with a non! professional company! Extremely inconsiderate! And offered no help in the following scenario. I had booked a car rental (over a month in advance) for a duration of one week, for my wife and I, for use our planned vacation. The morning of our flight to Denver (while we are at the LAX airport boarding our plane) I get a phone voice message from a Melissa from Enterprise stating, Sorry! that Enterprise did not have any vehicles available for me! We were shocked! To say the least. I got ahold of the Enterprise (by phone call) the person I spoke said she was the office Manger, and stated that they had no cars available, because all of there vehicles had been damaged and not operable due to damages incurred by hail storm the night be for (mind you the supposed storm occured the night before, I was was do, to pick up my Car!) All this Manager said, we are sorry! I asked don't you have access to other offices (like at the Denver airport, where I can pickup a car)? Manger said no! That all vehicles were damaged at all the near by locations and that there was nothing they could Do! Something! Is very wrong! With all this! I asked, to speak to the branch office manager (which, I was told, that he was not available!). I asked for his number, I was told he was new to there facility and could not be reached by phone! I asked, Is there an email I can use to get assistance? Or if he could call me back? I never got any call back and or any email communication from anyone from Enterprise! Terrible! Experience and unprofessional attidude and inconsiderate, behavior from Enterprise. Beside the aggravation and grief, of the scenario, it cost me Money! FYI, MORE INSULT TO INJURY, I ENDED UP GETTING A CAR FROM "BUDGET" AT THE AIRPORT (LAST MINUTE, RATE WAS SUBSTANTIALLY HIGHER) ALL DUE TO NO! HELP! FROM Enterprise! I NOTICED AT AIRPORT, THE CAR NEXT TO BUDGET (WERE I EVENTUALLY RENTED MY FROM FROM) WAS, ENTERPRISE CAR RENTAL, AND BUSINESS, WAS THRIVING, WITH CAR RENTALS, OF GOOD OPERATING CARS! MORE INSULT : I LATER FOUND OUT THAT, DOWNTOWN ENTERPRISE STORES THERE RENTAL CAR AT UNDERGROUND PARKING AT THE, SHERATON HOTEL, WERE THEY HAVE THERE OFFICE, IN THE HOTEL BUILDING... Yet! all I got from downtown enterprise, was all lies! And a super bunch of BS from Enterprise.

General profile image

Ronald Williams - 2 d 13 h ago

0

my husband just went to the 175 Jessup rental got a ride to the location and the guy that waited on him said there is no pickup trucks available until 3 pm so he is sitting there waiting and as he is waiting in lobby a customer walks in and some other person waits on him and customer ask for a truck to rent the person at the desk said yes we have 3 trucks on the lot and my husband got mad and walked out of the lobby my husband has MS and Lyme's disease and had no ride to get back to our home in Jessup md so he walked I'm furious he could of fell his legs give out all the time every time we give another change to this Enterprise locations we have problems your employees cannot put customers thru this aggravation will have to report this to BBB unless you do something with communications problems with your customer service locations checking in for rentals

General profile image

Spence - 4 d 7 h ago

0

Dear Pamela Nicholson,

My wife got into a car accident back in September 2016 and our car was totaled. Since that time I have been using Enterprise to rent a car for me to drive her back and forth to work. On Wednesday May 17th, I traveled from Naples, Florida to your location at 1015 West Broward in Fort Lauderdale to pay for the rental I've had for well over 4 months. Once I arrived to your location, the manager Josh Watson and an associate treated me and my family with the utmost disrespect and sarcastic attitudes I have ever encountered. Imagine traveling almost 2 hours with your wife and her mother who is disabled legally blind, to be told HEY! This rental has been sold! And in addition to that WE (WE meaning Enterprise) will not be giving you another rental. He told me and my family to catch a cab or uber. My mother in laws blood pressure was so high she nearly fainted. I could not believe what was happening. No regard or no remorse. Just being told to figure it out. I have already contacted my local news station WSVN 7 Help Me Howard and I have filed a complaint with the Better Business Bureau along with Consumer Affairs. This was nothing, but discrimination against me and my family. Also a disservice to an elderly disabled woman who has high blood pressure. Josh Watson should never be allowed to work in Customer Service with the attitude my family and I experienced. I will continue to shout how horrendous and disgusting Enterprise employees are from the highest mountain top until my voice is heard. I will blog, email and complain on every platform I have Facebook, Twitter, and Instagram. Josh Watson deserves to be fired. Not only did he humiliate and hurt my family. He cost me an extra $200 for a cab ride over 100 miles away from your location. Only to put icing the cake, Josh Watson reported the every same rental stolen on May 10th, after speaking with me and confirming I was out of town and would be returning to come and extend. Now I am black listed from renting from Alamo, National and Enterprise Rental. I will be speaking with an attorney also in regards to damages that were falsely reported to the vehicle. Josh Watson and Enterprise will pay. I have already contacted your Customer Service to file a complaint and I will not stop until me and my family voices are heard.

General profile image

Krystal W - 5 d 5 m ago

0

If hope no one EVER has to deal with Elco Administrative Services a company in which Enterprise Rent a Car of Sacramento employs to handle their insurance claims. I have had the worst experience dealing with this company and I'm not the only one. Obviously if Enterprise cared about it's customers than they would know that there are issues with this company. You would also think they would want to correct it so that it doesn't affect their reputation with other customers, but that hasn't been the case yet.

General profile image

Theresa (Darlene) - 5 d 6 h ago

0

The enterprise on Williston Road does not have good customer service. I askedto speak to a manager and still waiting

General profile image

Mark Davis - 5 d 11 h ago

5

I had an amazing interaction with an amazing associate of yours in San Antonio. Angelita is the best. Please commend her on my behalf.

General profile image

Anonymous - 5 d 13 h ago

0

I made a reservation for Thursday 18 of May my confirmation number was (hidden) when I went to pick it up I was told they didn't have anything available and was given the giving the run around by first telling me that they would have something at a later time only to find out that wasn't true and the promising availability Friday the 19th but that wasn't true also. I was very unsatisfied with you guys service, why give a customer a confirmation number when you don't have anything available that doesn't make much sense

General profile image

Not important - 7 d 9 h ago

0

Terrible company ..dont believe in giving jobs to those who qualify .Jessica KampSchmidt the worst recruiter that they have if you happen to come across her as a recruiter she will not give u the job..Its a franchise they do what they want and the rental prices are absolutely high ..The volume of customer service is pathetic

General profile image

Brandman University - 7 d 8 h ago

What State are you located in?

Other Reviews & Comments

LA Fitness
Darcy Please do us all a favor and keep persuing this until you g ... 

McDonald's Corporation
Anonymous I went to your mcdonalds here in tulsa oklahoma on memorial ... 

American Airlines
Disappointed Customer I thought Spirits was bad, but at least they don't back rac ... 

Circle K
Circle K, Ellensburg, Wa Hello,

Fox News Network, LLC
David Jones One little two little three little Indians Message to Fox:  ... 

Church's Chicken
Anonymous Just had the worst experience ever at a restaurant anywhere ... 

Petsmart
Janice Gebhardt We were at the store in Peru, Illinois this evening. I woul ... 

Amazon
Not a fan of Amazon BEWARE BUYERS and SELLERS! Deal with customer service and t ... 

Dollar General
Jerry G The Dollar General on Tarboro road in Youngsville, NC is fo ... 

Ford Motor Company
Kristen Ford sucks I have a new 2015 ford focus been in the shop 5  ... 

Food Network
Deni So tired of Giada and Bobby picking several terrible food n ... 

Taco Bell Corp.
George My taco bell in Marianna FL sucks they didn't give me all m ... 

AT&T
Kristen Was hoping to talking to someone direct from coperate. When ... 

24 Hour Fitness
A.S. I attempted to send a direct email through the local websit ... 

TGI Friday's
Martin Budner My wife and I had dinner {?} at the TGI Fridays location in ... 

Spirit Airlines
Charlene I was told by an agent that trael insurance was included in ... 

Cricket Communications, Inc.
mkramer007@hotmail.com I attempted to contact AT&T Wireless (aka Cricket) on t ... 

Victoria's Secret Stores, Inc.
RC I placed an order over the phone with a rep last Monday wit ... 

Google Inc.
Flordeliza Punzalan I was wondering if you could help me out. I need to pay my  ... 

Domino's Pizza, Inc.
Blair J Wilson I ordered food, drinks and dessert from the app for my mom  ... 

Geico Corporation
A completely dissatisfied customer I had the worst experience with Geico auto insurance repres ... 

Wal-Mart Stores, Inc.
Fed Up I went to Walmart in Bolt Earl Campbell hot links inside th ... 

Autozone
Vadnais Duane #386-314-6294 Hello my name is Duane vadnais I visited your store in edge ... 

Earnhardt
Frank Lagos My name is Frank Lucas and my phone number is 602 821 3958  ... 

Hulu LLC
Barbara I had a HULU account for over a year and let it lapse but w ... 

J. C. Penney Corporation, Inc.
JoeK I am utterly discussed with JCPenney

Allstate Insurance
Jasmine McCoy-Allstate Representative My name is John White and I have been dealing with Allstate ... 

Cablevision Systems Corporation
ClassactionSuitFiler One of your Optimum Channel 1 Spectrum emptoyed's exploitin ... 

Outback Steakhouse
Helaine We are regular customers of Outbac on Long Island NY. The c ... 

Ashley Furniture
Anonymous Had the same problem so they gave me a store credit of 400  ... 

Jo-Ann Stores, Inc.
Lyndy Soencer Please help clean up our store!! My Joanns is in Houston Te ... 

Discount Tire
Anonymous Sounds like a customer privacy act violation to me

Macy's
Anonimus employee I work at macy's, dadeland mall, miami fl 33156

Great Clips, Inc.
Debbie Burke I'm very upset I have not stop crying since I was in your H ... 

ADT Security Services, Inc
Bingo Recruiters stink. Put a 20 year old to interview experience ... 

Best Buy
James K I called Bestbuy number and they said they can price match  ... 

T-Mobile USA, Inc.
Emma Hello Tmobile I need to unlock my Samsung Galaxy tab E...Th ... 

Safeway, Inc.
Anonymous Been going to the Long Gate store for years. I have been wa ... 

Dillard's Inc
Customer Service Check out the Dillard's Department Store In the Arbor Place ... 

Lg Electronics USA
PINKLADY I received the worst customer service ever I talked to 3 di ... 

Nissan North America, Inc.
Camille I purchased a used 2013 Toyota Camry from Bay Ridge Nissan  ... 

Liberty Mutual Holding Company, Inc.
Fixed Income JB Fixed income JB,

Gold's Gym International, Inc.
Theresa Need to reach payroll/corporate concerning info I submitted ... 

Bank of America Corporation
Anonymous Horrible customer service!! Never bank with them.

Lg Electronics Alabama Inc
Pat I had a similar experience. Their customer service stinks!  ... 

Circle K Stores Inc
Rudely treated East Alton Illinois The Circle K in East Alton Illinois is filthy the attendant ... 

Quaker Oats Co
Katie Just found a worn in my oats as I feeding them to my daught ... 

Zale's Jewelry
Realist Hey C.C. why don't you back off. People can have opinions b ... 

AARP
Rocky Garbett I have been a member for some time. I remember AARP support ... 

Denny's
Daisy Service is awful every time i come here... Server wrote dow ... 

Placeholder advertisement