Information, reviews and public commentary for US companies

 

Enterprise Holdings, Inc.

Rating
1.12023
Web
http://www.enterpriseholdings.com
Related
Enterprise Rent-A-Car, Alamo Rent A Car, National Car Rental, Vanguard Car Rental
Address
600 Corporate Park Drive
St. Louis, MO
63105
Contact
Andrew Taylor
Role
Chairman and CEO
Phone
(314) 512-5000
Fax
(314) 512-4706
Employees
70,000
Twitter IDs
@enterprisecares
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Enterprise Plus Member - 2 h 36 m ago

0

Rented a vehicle & it ended up being towed. Had personal belongings left in car. Had people call numerous times to find my belongings but no answer or call backs. When threatened to file a lawsuit, they said my stuff was donated after 30 days?!!!! No one contacted me or anyone to state my belongings were left in the vehicle. Isn't this illegal????

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All the way from Tampa, Florida! - 16 h 29 m ago

5

Good Afternoon! We are writing this review of our Enterprise car rental experience which was extremely customer-service oriented aligned with top-notch professionalism as well as concern for our safety in a city that was unfamiliar to us as drivers. From the moment we checked into the Hobby Enterprise station, your Senior Customer Assistant Rep Pamela Randall went above and beyond the normal service of helping us complete our rental. Not only did she assist us in loading a GPS application onto our phone so that we could get to our destination, she also provided us with a funny and quite entertaining story that was near and dear to her heart to help pass the time as she navigated and loaded that particular application. She affectionately welcomed us to Houston and gave us specific instructions how to board the shuttle that would take us to our vehicle. The shuttle driver was very nice, too. Once he unloaded our luggage, he gave us a very broad smile and showed us to the Enterprise counter. After checking in, an extremely courteous gentleman, your Management Trainee, Mr. Dedrick Delaney, approached us and introduced himself. He led us outside and confirmed our information. Having done that, he took us to the vehicle we would be driving, went over all the items on his checklist, showed us all the things we needed to know about the vehicle (wipers, turn signals, gas tank, dashboard info, etc.). Such a professional young man--he surely gets our vote! We were very impressed. Because good customer service is the backbone of any business, we realize the importance of taking the time to show our gratitude to these individuals and your company for "a job well done." Thank you so much, Pamela and Dedrick, for making our Enterprise experience one to write about and to applaud. God bless you and your families!

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carl - 1 d 9 h ago

1

i am a member of enterprise car share in philadelphia,on 3/6/2018 i was involved in an accident no one hurt except me my credit card company paid the claim my account was suspened because of a personal attack on me by a risk management person 3 days and counting and no one from the corporate office has returned my request for a call back i would suggest not using this service because if you get angry with them you e sitting in the same boat i am suspened well the corporate sits back and refuses to return phone calls

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Tonya Tessa Matt Kayla Shawnese Mya Brandon - 2 d ago

0

4/17/2018 I had a very bad experience with 3 of your location 1st. Ward Blvd Wilson Nc Tonya is the Branch Manager. The rental was to be picked up at 2:30pm and upon arriving I was told that a credit or debit card was required to have on file for this claim. It was an insurance claim. I misplaced my card but was told by Tonya that it was fine for my son to use his bank card so my son swipe his card. Now Tonya says it a 50$ deposit so I ask Tonya about the 50$ because she just said she just needed it to be on file. My question was ignored. It's 3pm now so I had to be to work at 3:30 so I tell Tonya that and I'm letting the other listed driver that's on my policy pick the car up because I have to go to work she say cool. Tonya would not allow my listed driver to get a vehicle from this location because she said she wasn't on the policy when it had been verified through my insurance company. Long story short now the reservation is being sent to 1221 Rocky Mount Tonya,Mya,Shawnese,Kayla,Tessa,,Brandon, Matt,Brandy. From Wilson NC to both branches in Rocky Mount NC they gave her the run around they all was working together against her. 1221 Westlyn Blvd said they didn't have any thing available or the reservation but its was a Black Dodge Caravan out of state plates and Silver Sonata NC plates and a White Doge SUV there on the lot but they were reserved and she was waiting on the drivers it's around 5:30pm. My driver gets an agent on the phone and ask was the reservation sent to 1221 and was on speaker phone so the Branch person there is either Mya or Shawnese to the agent that now they see the reservations but nothing is available so my driver tells the agent to send the reservation to 1910 Rocky Mount cause she was told by Tonya that one of these locations had a car available so it's 6pm now my driver is at the 3rd location at the counter on the phone with the same agent from when she was at 1221 no one had said anything to her. Tessa is the branch manager there so the agent ask are you inside enterprise she started yes he ask are you at the counter she said yes he said why is no one addressing you cause your a coustmer she said maybe it's cause I'm black. The agent said I hope not. My. Driver had to speak to an employee name Matt who she said was at the counter cause Tessa was helping someone but mat was playing on a tablet so finally he say can I help you so she give him the reservation number he say I don't see it mind you she still has an agent on her personal cell phone so she puts it on speaker then Matt was able to find it but now can't find the keys for the car. It's another lady in there they say she been placed her reservations and it's a corporate rental but they telling that lady that they don't have a corporate vehicle she has to take a car and return in the morning cause the truck that was scheduled to drop off the cars didn't so the person that's helping me is now helping the lady waiting on the corporate rental so Tessa is out side in a White Tahoe 2018 and finally my driver Car comes up and it's The same Black dodge 2018 van that was at the 1221 location. It had no fuel and it needed gas that was fuel flex so it's 630 before she left but enterprise said you have to switch it out in the morning cause you supposed to have a car. So she spent 4hrs to get the same vehicle that was at the 1st location in Rocky Mount that Mya or Shawnese said was reserved. Tonya played a very big roll and the other braches did what Tonya said about given my driver a hard time. I'm not understanding why all this happened like this.

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Anonymous - 2 d 5 h ago

1

I called to book a corporate rental car for my production company Sound Chamber Productions. I was trying to get a rental van for a band that I manage thats doing a tour. I called and spoke with a representative that #1 didnt rememeber that I told her up front that I had a corporate account and I was hoping to put booking on my account,That was ok. I just re-reminded her later . She kept referring to me as SIR when I have a soprano/alto voice and am a Female. I asked her 2 times if I sound like a man and she said no and then continued to call me sir. It was not only rude, insulting but humiliating and hurtful because I beleive that she actually did it on purpose. I was not mean or rude to her. I just wanted to book a reservation. That is all that I wanted to do. I asked her if it would be a better price to book the reservation for 4 days or a week and she said I dont know so asked her well, can you check, She put me on hold and checked and let me know its a better price to book for a week. So I said great then book it for the week. I let her know the date that we were leaving 25th and she said what date are you returning car, I said well if its 1 week, then 1 week from 25th. She said what time,I asked well, what time is allowed without going over and being charged for another day if I picked up at 12:30. I think people should be allowed know that. Most every other time Ive booked I have been told. I was nice, I was polite, I was hurt a little bit because even though she was not very well versed on all of the options orpolicy to tell a customer I was patient but did not appreciate being called Sir when I am a woman. She had a spanish accent. I hope that no one gets her and ever has to encounter the humiliation and blatent lack of consideration. It was unbeiveable and just wrong. I asked for a supervisor ( Thank God she didnt hang upon me. I was scared that she would.) who was completely sain and reasonable and kind and polite and professional. She actually took my reservation without issue. She said that shewould trace the call and take care of situation. I trullyhopeso. I asked for an email on result because no one else should fever be treated this way. Corporate, if you see this please contact (hidden). Kelly Thank you.

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David W Macera - 2 d 9 h ago

0

5:16PM

I tried to rent a vehicle from your company today, and I was told to bring a utility bill, and another bill showing my address with my license. I did so, but the agent Rahbi Ali, was so rediculous in her requests, she talked into going elsewhere to rent. She was concerned about how much I pay for my electricity. That is none of her business. Further she said it was not paid yet, again none of her business. I told her it was due on May 12th. I felt like I was there for an audit. Terrible customer service on her part. I presented the info she requested, yet she wanted to break down my expenses for me. Really, I went down the the road to UHaul, spent 720 on a rental, and it took me 5 minutes to get it. I will never rent anything from your company again. And by the way, I will post this on FB for my 70000 friends. I think they would like to know. I want to hear back from you. If not, I will post this letter to my friends.

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Anonymous - 2 d 10 h ago

0

I'm 80 years old ,a widow for 3 years and live in Boca Raton Florida. I fractured my right shoulder in February. Enterprise Delray has never returned my calls though I 've called daily since renting a car in March(I rented from Avis the previous month.) Enterprise never contacted me. The car sat at my condo until the doctor allowed me to drive. Now Enterprise charged me $3000 an amount I don't have or believe I owe. Please help me resolve this matter. I'm having shoulder surgery next week followed by rehab. Thank you and hoping for your assistance.

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Anonymous - 2 d 10 h ago

0

I'm 80 years old ,a widow for 3 years and live in Boca Raton Florida. I fractured my right shoulder in February. Enterprise Delray has never returned my calls though I 've called daily since renting a car in March(I rented from Avis the previous month.) Enterprise never contacted me. The car sat at my condo until the doctor allowed me to drive. Now Enterprise charged me $3000 an amount I don't have or believe I owe. Please help me resolve this matter. I'm having shoulder surgery next week followed by rehab. Thank you and hoping for your assistance.

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Sometimes a Richard is just a Rich - 2 d 11 h ago

5

All this anger from phony customers. And THIS is why we don't want you to have guns. Because if you can't control yourselves while fabricating these stories of poor service and tales of mean insurance companies, we'll have to repeal the 2nd Amendment altogether. I know, I know!!! It would be like removing an external organ. But we don't want any unwanted pregnancies.

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Nicole B. - 11 d 7 h ago

0

Enterprise is one of, if not, the worst rental car company on the market. They continue to deal unscrupulously and do not stand by their service. I stopped renting from them many years ago do to their unprofessional practices, but my daughter was recently hit by one of their renters and is now without a vehicle. She has called multiple times, as well as her insurance company, trying to rectify the situation. She is in need of a vehicle which Enterprise is responsible for providing her, but of course no one knows with whom she should speak with at their own company. I am very close to involving my attorney given their continues dodging of my daughter and providing her what she needs. Do not rent from this company and I hope you never get into an accident with someone who is 'insured' by them.

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youlookbetterinasweaterwashedinwoolite - 2 d 11 h ago

5

N- You're NRA membership pin is in the mail. xoxo Calamity J.

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Dropping E like a hot rock - 7 d 51 m ago

0

Apparently we are not allowed to send a simple email. Oh well its OK because this will have been LAST time I will use Enterprise. You have buckled under the ranting of a bully and terminated your relationship with the NRA. You are about to reap the whirlwind of response. I used Enterprise twice after my truck had to go in for repairs and I had nothing to complain about. However when you caved in to that little sociopath come tyrant, David Hogg, and terminated with the NRA you lost me and I suspect you haved lost the other FIVE Million members too. To cave in to an adolescent little tyrant in less than a day sure shows back bone on your part.

At this point you can forget me ever returning. I would rather pay for a taxi. With friends like Enterprise the old adage becomes real. With friends like Enterprise who needs enemies.

Flagged for review. 
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Rocks Off - 2 d 11 h ago

5

What's it going to be Hot Rock? Dissatisfaction with service or boo boo feelings about being an NRA cuck? Pick it, but don't waste our time with your indecision.

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Anonymous - 3 d 17 h ago

0

Customer service at the Stonepark, Il location is incredibly disappointing!! I have always expierenced great service at other locations. Whoever's in charge of this location needs to make a visit and get rid of these shitty employees

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Watch the Birdy - 2 d 11 h ago

5

I think the NRA runs that location.

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Bob F. - 13 d 11 h ago

Just to let you know that I have rented cars from Enterprise twice a year for vacations. But since you have joined up with the Democrat idiots and stopped your association with the NRA I am here to tell you that you just lost about $800 dollars twice a year for your stupid action concerning the NRA. So no rentals for me with Enterprise.

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Paul Revere - 10 d 12 h ago

Give it FREAKING rest. This is a car rental forum, not a pro/anti NRA site

Flagged for review. 
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Real vet - 4 d 4 h ago

0

Hey Paul Revere

Please don't use a hero's name and ask to give it a rest. Paul Revere didn't rest to defend this country. If he would have, you might be speaking British...

Wake up and fight for your liberty...

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M. Boyson - 3 d 19 h ago

@ Real vet,

What language is "British"??

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Dos if by Sea - 2 d 11 h ago

5

Paul - The Russians are making up stories of poor service and bloody fangs in the teeth of Enterprise employees. It's all about Pro/Anti. These people will rent with the company that gives them the best deal and service. It's about the qwan...Just like the NRA bought and sold politicians who refuse to act to protect Americans and Kids from gun violence because their Master Donors (NRA) control their little minds.

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KIRK - 9 d 17 h ago

GOOD RIDDANCE !! BYE FELICIA ...

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joey jones - 9 d 16 h ago

5

awesome bob you were not very loyal plus it's clear you support guns before kids lives

Flagged for review. 
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Real vet - 4 d 11 h ago

0

Joey,

Bob is the correct one, you make a knee jerk reaction comment without thinking about it. If enterprise wanted to make a big stance, you should protest enterprise to put breathalyzers in every car the rent or sell.

I sure you don't know the numbers of what you are talking about, but did you know that only 40 people a year die from Ar15s?? That's almost the same as the daily death rate from drunk drivers. Have you ever heard of enterprise asking a renter or buyer of thier cars if they had a drinking or drug problem??? No you haven't...

It sounds like you are another person who needs to turn off the "The View".

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Texas Citizen - 3 d 10 h ago

0

Joey - Amazing the childish, emotional statements made about Florida. No one is to blame except the shooters, and there is only one way to stop these cowards, and that is with a bullet. Otherwise, evil will find a way. Personally, I believe in the bill of rights. Hard to believe that half the people in this country can't wait to be helpless.

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Anonymous - 2 d 13 h ago

Bob, you are an idiot.

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