Information, reviews and public commentary for US companies

 

Enterprise Holdings, Inc.

Rating
0.766808
Web
http://www.enterpriseholdings.com
Related
Enterprise Rent-A-Car, Alamo Rent A Car, National Car Rental, Vanguard Car Rental
Address
600 Corporate Park Drive
St. Louis, MO
63105
Contact
Andrew Taylor
Role
Chairman and CEO
Phone
(314) 512-5000
Fax
(314) 512-4706
Employees
70,000
Twitter IDs
@enterprisecares
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Jackie - 4 h ago

0

They gave us a vehicle that had an old rotten, cracked tire on it. We drove over 800 miles on the interstate before we realized the tire was going down. (Through the instrument panel) We stopped at a Walmart thinking we could get it fixed. When they took the tire off they were in disbelief that a car rental company would put a tire like that on a rental vehicle. (It was on the FRONT passenger side) When I called Enterprise they wanted me to pay for their assistance. They told me they could not get us in a different car that day and we would have to drive several miles to an airport to get one the next day. (Walmart had put the donut on for us on the back and put a good one on the front) We were stranded overnight in a location far from our destination. I have called and filed a complaint and corporate is suppose to call me back but hasn't so far. This tire could have caused multiple deaths if it had blown out on the interstate. It was cracked ALL the way around. I wish I could could post pictures here because I have several and also a statement from the Walmart that looked at the tire.

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Julie McInelly - 4 h 28 m ago

My daughter, son-in-law and my 2 young grand kids rented a car from enterprise to drive from Tennessee to Idahofalls, Idaho. The transmission went out in Arizona. My daughter caller and told them that the car starts but won't go anywhere. They said they would send someone out to jumpstart the car. Are they fucking morons or What? They have been stranded for 24 hours now with 2 young children in the Arizona heat. I will never recommend enterprise car rental to anyone.you guys really suck!!

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Anonymous - 5 h ago

I am frequent user of services , particularly I use the Granada Hills office in Chatswirth street.

This place is horribly mismanaged and is always short of staff. One more time waiting in line for half an hour, then I am taking my business somewhere else.

Yours

Vrej Avedissian

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Latino Alliance - 5 d 16 h ago

0

Students agree! Enterprise is unethical and lacks professionalism and is rightly being accused of bullying, lack of ethics and discrimination! They lied and bullied a Latino student, who was a long time loyal customer, and desperate to get to LA to see his grandmother who had a unexpected stroke. The Manager became aggressive and with the customer when they held their ground for a promised car; a witness took the customer to the police station to report the incident of the overly aggressive Enterprise manager. To this day, Enterprise has never responded, or apologized for the incident. Now that students are about to take up legal action for pricing discrimination and unethical business practices at the Paso Robles store, they may want to respond to the issues of bullying, lying, illegally charging a credit card for a car never received and unethical business practices! Reporting Discrimination to Enterprise CEO Andy Tayor: regarding, discrimination, bullying & fraud by your manager Colleen at Enterprise 633 Spring, Paso Robles, California, office. Enterprise is unethical and lacks professionalism and are rightly being accused of bullying, lack of ethics and discrimination! They lied and bullied a Latino student, who was a long time loyal customer, and desperate to get to LA to see his grandmother who had a unexpected stroke. The Manager became aggressive and with the customer when they held their ground for a promised car; a witness took the customer to the police station to report the incident of the overly aggressive manager. To this day, Enterprise has never responded, or apologized for the incident. Now that students are about to take up legal action for pricing discrimination and unethical business practices at the Paso Robles store, they may want to respond to the issues below! Dear Enterprise CEO Andy Taylor, This letter is a complaint regarding bullying, intimidation, abuse, discrimination and possible fraud towards a Latino student, by your Paso Robles Enterprise manager Colleen at 633 Spring, Paso Robles, California, office. We strongly feel that Enterprise Rent a Car and its Paso Robles office is openly discriminating against Latinos. Students are boycotting Enterprise Rent a car for what we see as being bigoted & unethical practices, for the following reasons: Your Customer "care" has NEVER replied back to the initial complaint (over a year ago!), a Latino student who was a devoted customer contacted your Enterprise Paso Robles store, when he unexpectedly found out that his grandmother had a stroke. Since the student had just been notified that his grandmother had a stroke, it was a late booking. When he contacted the Paso Robles office, the manager Colleen told the student that she wouldn't send anyone to pick him up, because she needed to get ready to close the store. When he apologized for the late booking, he explained that it was a sudden emergency in which he had only been notified about. Colleen didn't care. The student had to run 5 miles (while attempting to hitchhike) in order to make it to the Paso Enterprise store before it closed. The student had booked the car on the phone and was quoted the price of $35 dollars a day, but when he arrive at your Paso Robles store he was told by the manager Colleen that all the cars for $35 were gone and they only had cars for $300 a day! The student protested the fact that the price quoted on the phone was only $35 a day and Colleen became agitated and aggressive with him. The Latino student mentioned that he had been a loyal and regular customer in good standing, and in the past, she had given him dirty cars with no gas, and he never complained, so he was frustrated that when in a time of need, she was being so rude. In the past, Colleens excuses for the dirty cars was that - Enterprise was a lousy employer and the company wanted her and her managers to wash cars and fill them up with gas, but she was to busy to do so. During these times, colleen was also noted to make disparaging remarks towards minorities under her breath, but the Latino student held his tongue. Her excuse for not helping him was that she wanted to close the store. A gentleman behind the desk, who we believe was named Travis, understood that the Latinos grandmother had a stroke and the need for a car, so that the Latino could drive to Los Angeles; Travis did the right thing and offered to help the student, by calling other rental agencies. Colleen became agitated and told Travis stop to helping the Latino student. When the Latino once again protested against her unprofessional behaviour, Colleen became aggressive and the Latino student took out his phone to film her behaviour . At this time Colleen became very aggressive and demand that the Latino get out of the Enterprise office, and said she was calling the police. A witness named Kim, offered the Latino student a ride to the Paso Robles police station; where, as in Kim's words, she reported that Colleen had been aggressive and assaulted the Latino. Kim helped the Latino student call your customer care; Kim and the Latino student were told that they could get a car at the price of $35 from the San Luis Obispo airport and were given the reference#(hidden). They were also told that they would get a call back to make an official complaint, nearly a year late - no one has called back! Kim drove the Latino student to the San Luis Obispo airport, when they attempted to rent a car, the Enterprise manager told the Latino that they only had $300 dollar cars and that Enterprise customer care was wrong; they were also told that the SLO managers high prices had nothing to do with being notified by the Paso officethe strange thing is the Latino didn't mention the Paso store incident! Becoming very frustrated Kim and the Latino protested; luckily a manager from Avis Rent A Car over heard the situation about the poor customer service from Enterprise; and he offered the Latino a car at a discounted price! Mr Taylor, you should be ashamed of your staff! How embarrassing for Enterprise! Despite never being given a car by Enterprise, the Latino student's credit card was charged 300 plus dollars! This is fraud! Shame on you Mr Taylor! Over the Christmas holidays, of this year, the Latinos car broke down and in hopes of making it to his family, he went into the LA offices of Enterprise to rent a car and was told that they wouldn't rent one to him! He was told he was banned due to the request of the Paso Robles office! We have seen Enterprise do this on many occasions to Minorities. They offer a low price, but when they get to the office, they are told that Enterprise only has expensive cars available! When the Black or Latino customer complains, Enterprise black balls them without any warning or fair examination of the situation. Shame on you Mr Taylor and shame on your racist and unethical tactics of discrimination on minorities! The Los Angeles office told the Latino student to call 1-(hidden) and for him to ask to be taken off of the Enterprise banned list. Several calls were made and messages were left- but to as of four days later - NO ONE HAS CALLED US BACK! Thanks to your abusive & unethical practices the Latino missed out on being with their family for the holidays! Shame on you Mr Taylor and shame on your poor customer service! It's hoped by all students, that some day, someone in your family becomes deathly ill, and you are treated like dirt and not helped! Only then will you understand the frustration of being discriminated against and bullied! #karma! We called enterprise on Tuesday on (855) 266-9565 and asked for the name of the Enterprise CEO, we were told that no one in Enterprise knew who you were or your name. When we said that we would contact the media, they said that they knew your name, but that its policy to not give it out! Sounds like a lot of BS to students! We told the person on the phone that if they didn't help us, we would start a social media protest campaign, your Reps luaghed at us, so we have been protesting on twitter (https://twitter.com/enterprisecares/status/(hidden)57297920) and were contacted by the media and given your email and contact details - whose laughing now, you jerks! Ceo AndyTaylor YOU should be ashamed of Enterprise's RACIST, unprofessional bully managers & poor customer service! Your customer service manager should be fired! We demand that you contact us immediately, to discuss these issue and to reinstate the Latino Students right to rent a car from Enterprise! We also demand a apology to the student. We would prefer not to start an nation wide protest of Enterprise, or to take legal action for discrimination - so its hoped that you take this letter serious and contact us to resolve the issues. Latino Alliance (hidden)

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NCarr - 4 d ago

0

I've actually experienced something similar. That is why I'm on this site to try and receive contact information for the CEO or someone in corporate who can assist me with the issues I've experienced. Can I get that contact information from you please?

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Kk - 2 d 5 h ago

0

Were you able to find CEO number? I have a similar issue

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Anonymous - 16 h 24 m ago

3

(hidden)

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Ed - 17 h 30 m ago

0

Have been renting enterprise for many years from Chino Hills, Ca. office. Recently Called for rental 2 days ahead asking for a particular vehecal because of bussines and was told they can't find one on their lot, can you please look in your computer and check other offices, we cant. I called one only 7 miles away and yes they had one, DIRTY IN AND OUT and the said they just washed it ( Diamond Bar Ca. ) hope their car washer doesn't clean his ass the same way !

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Jerry wolf - 1 d 4 h ago

0

Rude did not give a hoot about my situation

Hotel B location Orlando Florida. 1905 hotel plaza

I have rented a Ford 2017. Contract #880VMW in Delaware. I am now in Florida going to. Disney world with family

The air conditioner does not work so I called road side service. Who gave me the tel #

For this dealership spoke to Frank Gilbert at 3.15 pm Sunday. He was rude said he could not switch out the vehicle and I should call around to the other rent a car enterprises to see what they might have since. Was driving to Florida I ask him if he would complete this task and call me back

His statement he was too busy and had other more important thing to do I said I was still on my way to Florida and would not be at the Grand Florian until Monday at 10.00 am

And could he make arrangements to change out the vehicle then

His rude answer I am to busy if you can't do it tough. I told him I was a share holder in the company and did not like his attitude and was going to contact the company. His answer hey DUD do what you need to do jerry wolf cont # 880VMW

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Brittany Bartlett - 3 d ago

0

I really thought enterprise was better than they are. My fianc rented a car from them in January. And got arrested and they came and got the car with all my fianc s property and we have been trying to get them to release his property for now 5 months now . Well they told me last month that they donated his property after 60 days . Well we have been trying since January to get his property. I have called where he got the car and no one calls back and gave me the run around. So I called the corporate office in Kansas and I have 20 different names of people that were supposed too call back . And never did . We need to be reimbursed for his property. And for all the crap we have been threw. He lost all his work items and all his pictures of his daughter that got murder . There has got to be someone that I can talk to . To resolve this issue.

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Anonymous - 3 d ago

5

I would like to recognize employee #E205M3 at the La Plata County airport, Durango, Colo. Was stranded at airport 6/19/17.Flights were cancelled, car supply limited; this employee said she would have a car early on the 20. She was most helpful, friendly, professional, got me in a car heading for Denver. You must be proud of employees projecting this image for Enterprise. Just had to compliment this pleasant employee.

T. Darryl Hickey

9965 Hardy Rd.

Colo. Spgs., Colorado. 80908. 719 650 0874

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danawinegirl@gmail.com - 5 d 16 h ago

Dear Andy Taylor the racism, rudeness and unprofessionalism of your company is despicable! the issues of racism, bullying and unethical behaviour from staff at your Paso Robles, California office is NOT going away! We demand to speak to you about these issues Immediately!

WE ARE NOT GOING AWAY! SHAME ON YOU!

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Joe - 5 d 16 h ago

0

Native American Students demand that Andy Taylor CEO Enterprise rent-a-car, step down NOW! Students demand to you end your discrimination against Native Americans, NOW!

Dear Andy Taylor - Stop Ignoring Native American Students! Latino and Native American students are sick of being ignored by you and your bigoted and mean spirited people, who have been acting unethically and unprofessionally towards Native American and Latinos! Your bigoted staff at your poorly managed Paso Robles office have bullied and ripped off Native Americans, We demand that you managers be fired, Immediately! We have been asking for your help for months and you and your office only ignore us. We demand your help us IMMEDIATELY!

Dear Andy Taylor CEO Enterprise rent-a-car, its outrageous that your Manager Colleen of your Paso Robles, Calif office would lie to, abuse and bully a Latino student who needed a car, in order to get to LA to see their dying grandmother. It's further disgusting that your San Luis Obispo office would also lie and deny that same loyal customer a car! People of ALL races, have a right to be treated honest and fairly. They also have a right to challenge and question your unethical business practices without being discriminated on and denied service. Enterprise Rent a car is a disgrace and should hang its head in shame over its poor customer service and unethical business practices! You can run, but you wont be able to hide! Students are united, and we wont let this issue die until it's solved! E demand an investigation into your Paso Robles office and its unethical manager Colleen! We demand to be heard and we Demand to speak with a responsible Representative of Enterprise, NOW!

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latinowinealliance@gmail.com - 5 d 16 h ago

0

Hola enterprise. You going about things the wrong way by ignoring Latino students. It would be worth your while to listen to them and fairly resolve the issues. The issues aren't going away. It would be professional of you to contact them and get someone who will seriously deal with your paso Robles offices issues of discrimination, bullying and unethical behaviour.

Dear Andy Taylor CEO Enterprise rent-a-car, its outrageous that your Manager Colleen of your Paso Robles, Calif office would lie to, abuse and bully a Latino student who needed a car, in order to get to LA to see their dying grandmother. It's further disgusting that your San Louis Obispo office would also lie and deny that same loyal customer a car! People of ALL races, have a right to be treated honest and fairly. They also have a right to challenge and question your unethical business practices without being discriminated on and denied service. Enterprise Rent a car is a disgrace and should hang its head in shame over its poor customer service and unethical business practices! You can run, but you wont be able to hide! Students are united, and we wont let this issue die until it's solved! E demand an investigation into your Paso Robles office and its unethical manager Colleen! We demand to be heard and we Demand to speak with a responsible Representative of Enterprise, NOW!

LUPE

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tanyawebber22@gmail.com - 5 d 16 h ago

0

Bigoted ANDY TAYLOR of Enterprise Rent a Car - STOP TURNING YOUR BACK ON BLACKS! Stop Ignoring Native American AND LATINO Students! Black, Latino and Native American students are been bullied, abused and ignored by your Enterprise Paso Robles office, we will NO longer stand for these oppressive acts of racist aggression! Its time you fire your staff and managers at Paso Robles/Central Coast Enterprise who have been acting unethically and unprofessionally towards minority students! We have been asking for your help for months and you and your office only ignores us. By ignoring us you have outraged the BLACK, LATINO AND NATIVE AMERICAN STUDENT POPULATION, you have caused a student depression and suicide attempts! How do you people live with yourselves! We are joining together to fight the power! WE THE PEOPLE demand your help and reply IMMEDIATELY! (hidden)

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Mr. T - 6 d ago

5

Kudos to enterprise . I live in North Carolina and had to fly to Ohio for work. United airlines canceled my flight while I was transferring from Washington DC To Columbus Ohio 11 PM at night . I was stuck at the airport , United airlines said to me I would have to wait two days before they could find me a seat on another flight . So I went to enterprise rental car at the DC airport and I was helped by young man whose last name is Schaeffer. He got me in a vehicle made sure I was comfortable and even let me borrow a cable to connect my GPS . I drove through the night to Ohio and was able to get to work on time . This young man from enterprise turned a lemon into lemonade ...

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Diana - 6 d ago

0

Very disappointment, my brother had reserved a 15 passagner van, and the lady who he talked to gave him a conformation number, and gave him total amount of what he has to pay didn't explain everything to him, & when we pull to get the van, your repenstive didn't want to hear nothing we had to say & kept saying you need a major credit card, in order to rent one, and now we have plans and took days off work but no van thank you for your time.

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Time to change brand to another car rental agency - 6 d ago

1

I've been a long-time customer and At times rented cars three or four times a month. My last three rentals Have been far from the Quality of service I'm accustomed to. Today I rented a car in Cary North Carolina, reservation was made a week ago for a full-size car - two days. When I showed up, I was given choice of a cargo van or jeep. They could have called and told me go to the airport to rent a car. The car smelled of smoke and was dirty; dog hair on the seats, rugs and windows dirty . I had to bring my car home and wash the windows and try and clean the seats off for my guess.

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Cb - 6 d 6 h ago

Its sad a big company like this holds peoples money for a whole month i have not recieved my refund yet i cant get a answer from anyone guess i have to go to the bbb to get these people to do there jobs ill never use them again.

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Mary C - 6 d 8 h ago

1

I have never had any problems and had always rented from enterprise until recently. They have made so many changes that they are hurting the people that have been loyal customers and they DO NOT CARE. I guess they have enough money! I use to rent by paying cash, and making $100 deposit with a money order. They no longer take cash, it has to be debit or credit card and if it is a debit card the deposit is now $200. I do not own a credit card and ok so I'll deal with the debit card policy. Here's the other item. They require a pay check stub - no problem there. And then theres' a utility bill. Well I don't have a bill in my name. Power bill is in daughter's name, water bill in husbands name, do not have cable, water, sewer, trash is included in the rent. They will not take anything from the IRS, doctor's bill, insurance. Their comment "oh well I guess you can't rent a car".

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Jay Lew - 6 d 7 h ago

5

wake up to the real world everyone use debit cards and credit cards

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Joslyn Brown - 6 d 9 h ago

0

I had a very disrespectful call for one of your associate Rachel in the Mission Viejo CA office June 15.2017 . I have been with Enterprise for a long time and the staff doesn't stay long In the office so she's new and she gives me little not nice comments when I come in the office. Thanks for your time.

Joslyn Brown

Sea Green Recyclers LLC

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Casey - 7 d ago

0

Forney Texas office customer service is non existent. Now they have charged my card wothout authorizing it so now i have to pay an additional 35 bucks on fees cause yall just put me into the negative. Really?!? Yall dont call before yall charge someone card. Oh and yall wait till 615 to do it so now i can't call and find out why or what the charge is for. I will walk before i use enterprise again. Wosrt service we have ever received. Oh and the manager hing up on me when i called on a Saturday. Jessica is not manager material for sure.

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Jessica Holder - 12 d 6 h ago

0

I was an "Add on" driver yet charged the full amount of the rental. I have trying to get my money back since May, the location said they will not refund me and charge the contract holder. They went on to say if I dispute the charges, they will place me on a "Do not rent list".

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Susan - 7 d 10 m ago

Jessica,

You should be thankful if they place you on a do not rent list. There's plenty of other car rental places out there, don't let their threats scare you...they need you, you don't need them...did you sign the contract?

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