Information, reviews and public commentary for US companies

 

Enterprise Holdings, Inc.

Rating
1.070134
Web
http://www.enterpriseholdings.com
Related
Enterprise Rent-A-Car, Alamo Rent A Car, National Car Rental, Vanguard Car Rental
Address
600 Corporate Park Drive
St. Louis, MO
63105
Contact
Andrew Taylor
Role
Chairman and CEO
Phone
(314) 512-5000
Fax
(314) 512-4706
Employees
70,000
Twitter IDs
@enterprisecares
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SILVANA ISBISTER - 1 d 15 h ago

0

On December 8, 2019 @ 2:03pm, my daughter was driving my blue dodge caliber car taking a left turn onto Gladys street from N.Quincy st. when a enterprise rental car driven by Michael Joseph Kineavy Jr. sideswiped my car.

The officer, Patrolman John P.Sturdevant arrived at the scene. Michael J.Kineavy Jr. did not wait for him to arrive. He left the scene.

The officer cited Michael J.Kineavy Jr citation # T1864593. The officer said no wonder he left, he has warrants out for his arrest. I also found that he had his license suspended since 2016. He was driving with an ID not a license as the picture shows. The other picture is the passenger Carlie Jean Hennebury. I don't understand how Enterprise rented him a car.

Elco, is the self insured Enterprise insurance company. When I spoke with It's adjuster handling the case Jerome Sanon he said that everybody passes instead of waiting, that even he does it all the time. He was making excuses for his client. I couldn't believe my what I was hearing from him. It is the law to wait. The street Michael J.Kineavy passed on was not a safe place to pass. It is a small street with no passing lane. I have attached pictures of the street and my blue car.

I offered to send Mr Sanon the pictures taken that day and he said he already had pictures of the cars and he googled the street.

Neither Michael or his passenger Carlie took pictures that day. They were in an extreme rush to get out of there before the police arrived. Mr Sanon had no pictures and yet made the decision from his investigation that Michael J.Kineavy was not at fault and he denied my claim.

Enterprise refuses to pay for my damages. Stating that there is not enough evidence to blame his client. I don't have collision on my car because it is 11 years old so I had to pay for the damages myself $949.00 This does not include a front bumper, dents and their black paint on my car. I can't afford to fix those things.

I spoke with an attorney and he told me that Enterprise has a reputation of denying claims and that I would probably have to take the driver to small claims court.

This is outrageous! How is a rental company allowed to get away with this behavior?

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Customer - 5 d 3 m ago

0

Could really use some assistance with an issue with the local; dealer Michael and his ethics

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Cynthiana - 3 d 7 h ago

0

Report them to the FTC

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Just me - 3 d 7 h ago

0

I was a very good customer for several years and was a members plus member also. I tried for 2 years to redeem my points but couldn't log in to my account. No one in customer service could figure it either and they continued to give me the run around. Finally after 2 years someone figured out the problem! 2 years! By then, all of the points I'd earned had expired! What?!!! Why should my points expire just because I haven't rented a car in three years?!! If I earned them I should have them for life!

In the 2 years I tried to redeem my points, one of the customer service reps told me I had enough points to rent a car for a week. I think he said I had over 4,000 points. When I tried to redeem them this past holiday season, they told me they were expired but they reinstated them supposedly. But I only had enough for one day of a rental car! I've tried to find out how many points you earn for each day of rentals but no one can give me a straight answer. I reported them to the FTC AFTER calling corporate to let them know I was reporting them and the girl who answered must have been filing her nails for the interest she showed. I then got a random email from someone saying she reinstated my points and even gave me more but she lied. Unless they give me enough points for a weeks worth of rentals, I will never use this company again and I will never refer them to anyone. My husband works for a firm that rents cars several times a week but he doesn't call enterprise anymore

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Krista O'Connor - 29 d ago

0

THIS COMPANY IS THE WORST PLACE ON EARTH TO RENT FROM!! Our company of over 8000 people have used this rental company as our preferred rental company and we will no longer be using them. I personally have had a wrongful charge on my credit card from them and after 8 days of trying to contact someone and getting the run around and lies from them saying they tried calling me back. I was hung up on, passed to lost and found, told no one can help me out but someone would call me back.....this has been going on for 8 days. NO ONE CALLS BACK AND NO ONE WILL HELP ON THE PHONE.

TRIED CALLING CORPORATE AND THEY CONTINUE TO GIVE ME THE RUN AROUND.

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MAD AS HELL - 14 d ago

0

My vehicle was hit by an underage driver with no insurance and through my insurance company I was able to rent a car through Enterprise. I paid a 50 dollar deposit (which I was told would be refunded once I returned the car) and after I got my vehicle back, a couple of days later I get a call from Enterprise stating that I owed another 160 dollars for their insurance and they would send me a bill. Long story short, they took $285 off of the card that I used to rent the car and I've also been given the runaround from Enterprise. This has been going on since Sept 2019. Going to the media..

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Cynthiana - 6 d 4 h ago

0

Report them to the FTC and the attorney general's office of your state and the attorney general's office of Missouri, which is where their corporate office is

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Cynthiana - 3 d 8 h ago

0

Call the FTC and the attorney general's office for your state and the state of Missouri, which is where their corporate office is

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Anonymous - 22 d ago

0

I rented a car at the Miami Lakes location 5690 NW 167 St, and the Manager Diego Arteaga treated us with no respect and very despot attitude, we were trying to clarify some over charges, and his respond was to deliver the car and go elsewhere...not the first time we have a bad experience with this location. Lourdes X Sosa 12/26/19

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Cynthiana - 6 d 4 h ago

0

Report them to the FTC and the attorney general's office of Florida and the attorney general's office of Missouri, which is where their corporate office is

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Dawn crowell - 18 d ago

0

To: CEO Pamela Nicholson Please be advised that I'm writing this letter in regards to a rental car that was given to me by your your Bowie office in Maryland. To my dismay the car that was rented to me was not registered I parked it on the street of manhattan and it was confiscated because it was not registered and it was towed away. I work 12 hour shift and was unable to go to work because I felt obligated to find out what happened to the car after hours of searching I was told the car was not stolen it was in-fact towed because of outdated registration. If I was driving the vehicle I would have been arrested on the spot. I went down to the area where the car was being held and obtained my belongings and was told it was against the law for a rental company to give a customer a un registered car... I lost a days pay of $600.00 and was given tickets... To date I have been proactive with trying to resolve this issue, but to my avail I've been getting the run around.. Following this letter will be 10 other emails I've sent out. Please help..

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Cynthiana - 6 d 4 h ago

0

Report them to the FTC and the attorney general's office of Missouri

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Marilyn J. Miller - 10 d 14 h ago

0

The Worst Experience of my Life. I'm a 61 yr. old Disabled person and returned a rental Car to our Local Airport. This was November of 2019 at Ft. Wayne Internati0nal Airport. I recently received a letter from Enterprise telling me that I got a Ticket for being in a no Parking Zone when I returned a Enterprise Rental with a Flat. The Guy took the Car from me and would not give me another to finish out my Current Contract and told me I had to give him $20.00, then He takes it with My Daughter their Driving my Disability Van Parked Directly Behind the Rental Car, ( you could not read that tag number from which I get a ticket for in the first place because my Van was parked on it's Bumper) and I get a Ticket from Enterprise Today, 01/06.2020 telling me they are going to take $20.00 off my ATM Card in 2 Days to pay this Ticket. . When I reported how Badly I was also treated by the Guy behind the Counter, The Boss tells me he isn't going to do anything but talk to him after he disrespected me in front of 30 other Customers who witnessed it and said they would be my Witnesses as well. The Entire Transaction was a COMPLETELY EXHAUSTING AND PAINFUL EXPERIENCE for me. The only thing that was any good about this Transaction, was the Manager ( Damon )of the original Place I rented from on Lima Rd. in Ft. Wayne. This Man went above and Beyond to be so kind and helpful to me. WHY ON EARTH WOULD ENTERPRISE THINK IT IS OK TO TREAT A DISABLED WOMAN THIS BADLY, TAKE HER CAR TO STRAND HER AT THE AIRPORT AND THEN GIVE HER A TICKET FOR A CAR THAT THE WORKER HAD TAKEN FROM HER. WHAT IS WRONG WITH THIS PICTURE. I will Scream FAR AND WIDE to be sure that Everyone I know NEVER rents from you again. I will then take to Social Media and tell everyone this Story as well as contact my Attorney's and bring charges against Enterprise for the mistreatment of a Disabled Person. I have been disabled sense 2010 and this is the WORST thing to ever happen since that Day. If you go into my Account without my Permissions, I will also take that as a Theft of Funds from my Bank Account and I will include that in my Cases against you. Do you have any idea how much Anguish you have cause me and my Family?

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Cynthiana - 6 d 4 h ago

0

Report them to the FTC and your attorney general's office and the attorney general's office of Missouri, which is where their corporate office is

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Leslie - 9 d 19 h ago

0

My insurance company reserved a car which I attempted to pick up. Although they had a lot full of cars they offered me a 2 door convertible with no trunk in the pouring rain. I told them I had kids and such a vehicle would not work for me but they told me to go to another location and swap it out. I went to a total of 4 locations and only 1 had a vehicle - a HUGE semi truck. Given the rain I felt this may be a better option with kids and was told I could again swap it out if I was not comfortable. I immediately realized that at 5'2" and 100 lbs that I was completely uncomfortable in such a HUGE beast and could not park it anywhere. Over the next 5days I placed 40 calls to Enterprise BEGGING and CRYING for them to respect my safety and those of my children by providing me with a smaller vehicle - any vehicle - for safety purposes. They refused 40 times. Since when does safety come LAST. I then walked into a local Enterprise and there were 20 clean vehicles sitting in the lot. Again i BEGGED - worst service ever - clearly they care ZERO for safett

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Cynthiana - 6 d 4 h ago

0

Report them to the FTC and the attorney general's office of your state and the state of Missouri, which is where their corporate office is

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Brandy Black - 9 d 18 h ago

0

I reserved a 12 passenger van for my family of eight to travel to my family's Christmas. We were on our way to pick it up an hour away and I called to make sure the van was ready and they informed me the van was in the shop due to damage. They didn't have anything else available to accommodate eight people and were very rude and unapologetic. My two oldest kids ended up staying home instead of having Christmas with their family. I cried all day but had to leave them behind because we were leaving that evening. I have never missed a Christmas in 38 years but almost did because of enterprise!! They didn't even contact me so if I wouldn't have called we would have driven 2 hours for nothing!!

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Cynthiana - 6 d 4 h ago

0

Report them to the FTC and the attorney general's office in your state, the state you were traveling to and Missouri, which is where their corporate office is

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Judy Brister - 32 d ago

1

Glady join the discussion, this was my first and last experience with Enterprise - Car rental done on Thursday as a round trip from Olive Branch MS policy unlimited miles, quoted as under 100.00 with damage waiver plus 200.00 security deposit to be refunded when returned. We drove to Atlanta GA, picked up another vehicle we had purchased. I called Olive Branch MS and explained since my husband had just gotten out of the hospital and was not able to drive the rental back we wanted

to return at Atlanta and ask what the charge would be and was told about 150.00, and it was up to the Atlanta location and ask if that would be taken out of my security deposit. We returned the rental that same day in Atlanta, we were told it was up to Olive Branch what the charge would be and then he said the total charge would be 481.47, so total rental less the 200.00 security deposit would be 281.47 RIGHT!!!!!! NO they charged my credit card the entire 481.47, so I called back to the Olive Branch location that day and HAD TO PLEAD AND BEG ABOUT THE FULL AMOUNT BEING CHARGED. The HE manager had no empathy for the situation. The next day I received a call from a girl from Olive Branch location and was told after discussing with the HE manager they were giving me a credit of

160.95, why that amount I do not understand WHY NOT THE 200.00 making my total charge to be 1 day's rental, the damage waiver I chose and the 150.00 for

dropping it off at Atlanta and OF COURSE all the taxes. The difference is not much, but I think I was due what I was told being the situation and I agreeded to the amount. So HERTZ or another rental will be getting my business if I ever need, and believe me no referrals!!!!!!!!!!!!!!!!!!!!!!!!!!!

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Cynthiana - 6 d 4 h ago

0

File a complaint with the FTC and the attorney general's office for Mississippi, Georgia and Missouri, which is their corporate office. You'll get a response!

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Pauline o'keefe - 21 d ago

0

On November 22, 2019, two hours prior to picking up a vehicle, that I made the reservation for two months in advance, I was told that they do not have my vehicle and that they will be cancelling my reservation. The location is Pembroke Road location, in Hallandale Beach Florida. The manager is one of the wore I have ever encounter in my entire life, dealing with customer service. Since this incident, I have been writing, calling, and texting to speak to someone in charge, but to no avail. They just don't care, this is one of the worse company where customer service is concern, and it is sad to say that the heads of the company don't care, because they are not doing anything to rectify the issues related to customer satisfaction. I have yet to receive a call back from anyone at enterprise to apologize or even give an explanation as to why my reservation was cancelled when I made my booking in September 2019.

I promise enterprise that until someone call me back, I will continue everyday to blog, email, call and spread the word about their customer service, or lack thereof.

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Cynthiana - 6 d 4 h ago

0

Report them to the FTC and to the attorney general's office of your state and their corporate office state, which is Missouri. That's what I did and I got a response from them. Not a very satisfactory response but it helped.

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Bobby Combs - 7 d 14 h ago

5

Alexandria, Minnesota Location

I want to highlight the Alexandria location for the outstanding customer service. The individual responsible for my rental was Courtney. I had to be picked up 1 hour away from the location. The team was able to manage a plan to come get me. Normal pick-up for this location targeted 15 minutes out.

At the rental location Courtney was very professional with the check-in process. I felt that she verified more information than I was accustom to and she did this with great character.

Corporate enterprise- if you are looking for a someone to stick into a larger role of management then the Alexandria, MN location may have someone to target.

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Michael J Walters - 7 d 20 h ago

5

Dear Mr. Taylor, I wanted to take a moment to address with you my recent experiences with the staff at Enterprises' branch location at 2805 S. Federal Highway, Delray Beach, Fl. I had been a customer of Avis for many years, then I had a poor experience, and randomly elected to go to the Enterprise Delray Beach office to secure a rental vehicle. Since then, i have been back to the Enterprise Delray Beach office on multiple occasions, and the service I received from Enterprise employees Bria Smith and Dino Balesano was superb. I am now a permanent Enterprise customer. I know you have an intense business schedule, but I would appreciate your sharing this email with Bria and Dino, and possibly also personally recognizing their value to enterprise. Should you with to contact me directly, my cell number is (hidden), and my email address is (hidden). Thank you. Sincerely, Michael J. Walters The MJ Walters Company

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LYAS TUZNOGLU - 11 d ago

0

Dear Sir / Madam,

After our flight to Vienna on 30.12.2019, We made our car rental reservation and payment via the car rental site you directed us. You could check it on the system. Our reservation number is AT649485670 and reservation was made with (hidden).

After the reservation, we arrived at the rent-a-car office at the Vienna airport and prvided our documents. because my driver license was not with me at the time, we wanted to change the reservation to be in the name of my wife. Then, we were told that the change could only be made at the main office, therefore we called the call-centre for help. The authorized person on the phone spoke to the officer at the desk for us to help. The officer at the desk refused to help, claiming that my wife's driver's license was not valid in their country. We lost two and a half hours for nothing in the process.

We made many calls, even called the Consulate and they said that the license was valid. We tried to prove the validity using the internet too, but eventually neither did we get a vehicle nor did we get back the payment. The funny thing is that, after the incident, we were able to rent a car with my wife's driver license from the "Budget" office next to this one.

Since the first hours of our holiday started with such an annoying event, we were demoralized and our plans were hampered, and we made the owner of the house we rented wait for an hour and a half.

We would like to state that the treatment we faced from that person in the name of National Alamo firm to be completely racist and malicious. We even got a signed letter from their manager.

We hereby ask for the refund of the fee we have paid and the compansation for the unjust treatment we faced.

Yours sincerely,

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