Information, reviews and public commentary for US companies

 

Family Dollar Stores, Inc.

Rating
0.710652
Web
http://www.familydollar.com
Address
10401 Monroe Rd.
Matthews, NC
28105
Contact
Howard Levine
Role
Chairman and CEO
Phone
(704) 847-6961
Employees
52,000
General profile image

Mae - 20 h 54 m ago

0

Store #01795 3320 Williamsburg Rd All three managers that run this store are the most rudest ,racist & unprofessional people that I have ever met in my life. Also it is very unorganized and letting people walk out with stuff without paying for merchandise

General profile image

Anonymous - 1 d 12 h ago

0

I'm having an issue with the family dollar store #11336 in St Louis Mo. I went to purchase some Cov Cola products lemonade and sprite they were 4 for a $1.00 but because it wouldn't ring up the sale price the manager said it was excluded because it was a Dr Pepper product I explained and showed her on each one 's label it clearly stated it was s Coco Cola product but she refused to honor the label this is poor management skills and lack of knowledge perhaps she needs more training not firing but skill enhancement. This was truly an inconvenience for me and should have been handle more professionally.I would like to at some time in the future return to get the items I was denied purchasing at the advertised price even if the sale goes off before I can make e it back. I hope this can be resolved if not I will contact the CEO of Family Dollar Thank you

General profile image

Anonymous - 1 d 14 h ago

I am still waiting on a call or a reply about a rude, nasty, disrespectful employee and manager at the BUTLER GA family dollar store. It seems that corporate compliance is failing the people that spend their hard earned money at these stores.

General profile image

Dorien - 1 d 16 h ago

0

Price gouging at store 11573, 12/14/2018 @ 10:30AM went into the store to purchase Charmin basic toilet tissue, 12 roll =24 rolls the price stated $4.95 at the check out it rang up $5.25, The Manager Willie and I went to the isle I showed him the price on two of the Charmin basic toilet of the same price, response was he was not Walmart and he was not going to honor the shelf price, and he did not have time to change price to 5.25 either I buy the toilet tissue at $5.25 or purchase something else, I asked for a district manager or corporate office number this is the number Willie provided me (hidden), and he asked me to leave the store. I told him this was a damn shame he could not honor a thirty cent difference, again he stated he is not Walmart and asked me to leave his store. I left, got home dialed the 800 number Willie provided me it belong to a company by the name of Robbins Brothers.

General profile image

KGD - 2 d 17 h ago

0

Family Dollar in Apollo Pa cashiers sometimes put my groceries and items in the bag and does not give me the groceries and items and doesn't give me receipt as they always too busy joking, playing around, being stupid in the store instead of doing their job and now they claim nothing was left behind and are not able to provide copy of receipt or provide the missing items to me or my money back so dispute filed with my bank

General profile image

Zettia Harris - 2 d 20 h ago

0

Family Dollar on Panola Rd has no heat. As a matter of fact it's been out since the cold snap began. It's an insult to see your store selling space heaters, yet unable to provide heat for your workers or patrons. Too much money is spent at this location to have to endure an uncomfortable shopping experience. Have your heat fixed. Until then, I will shop at another location! !!

General profile image

georgina - 4 d ago

0

I would like to make a formal complaint about the way I was treated by one of your managers at (Family Dollar 11520 Quail Roost Drive, Miami Fl 33157)

On December 8th, 2018 approx 4:30 pm. I visited the above-named store with my mother and had a rather misfortune argument with the store manager Yaneris. To start off I would like to say that the store is one of the messiest I've visited in a while, which lets me believe that it definitely reflects the personality of the store's manager. As I was paying, by mistake I withdrew my credit card too early and according to the store cashier she said that the machine got stuck, she immediately called Yaneris (store manager) who told me because of what happened I had to stand aside and let the machine reboot, which I understood. So she opened another cashier and instead of the process my purchase she started taking everyone that was on the line after me, living me to stand and wait for the other cashier's machine to reboot. When I asked her if she could take my items and ran them she said she had to process all of the other costumers who were paying cash, when I questioned her she said because it was my fault that the machine jammed, almost like a punishment because I did something wrong, I still didn't understand her concept of not processing my purchase. She then proceeds to tell me in front of all the customers and my mother in a very rude manner that she was "doing me a favor" by even helping me after what I did. I was appalled that she would even speak to me in that manner, I felt disrespected and her treatment towards me was totally uncalled for, she and I got into a back and forth situation and finally I told her I would be reporting her to corporate and she even had the nerve to remind me that she was the manager and could do whatever she wanted.

Needless to say I was extremely embarrassed by her behavior and the way she treated a paying customer. I will not visit that store again and will encourage my friends and social media not to patronize that store due to the lack of professionalism and customer service.

I thank you for your time and would like some feed back if possible and hope that this person gets some sort of reprimand and much need customer service training.

Sincerely,

General profile image

Anonymous - 5 d 19 h ago

Calling corporate complaints department is a joke. They will not talk to you and it is all automated. I have left a complaint several times and I know nothing will resolve from this. I suggest that the police be called for any bullshit in these stores. Thanks for the wonderful costumer service that the managers and employees that you hire to represent your business.

General profile image

Anonymous - 5 d 19 h ago

On Saturday 3 pm dec 8. Butler ga family dollar. Me and my 2 children was shopping for a toy to buy. As my son was telling me he wanted this ball and bouncing it on the floor. This rude and very unprofessional manager or employee. Tall short haired black woman came around the corner and stated. Not to play with the toys. If you are not going to buy them. Put them back. Asked how does she not know we weren't. She stated. If you were them you wouldn't be playing with them. Marylyn I was told her name by other people. She refused to tell her name.

General profile image

Anonymous - 6 d ago

0

Yesterday, Sunday December 9th, 2018 and purchases Mayi that has expired on the 17th of July 2018! How is that even possible due to usually it's a few months prior to expiration..do disgusted with Family dollar.

General profile image

Other one - 7 d 12 h ago

0

I pick up all the card board from all of the family dallor stores from apopka fl to Orlando Florida and it's one store that is very nasty. I would not shop there because if you pull in back you don't see anything but trash.And what do you think the inside of the store looks

General profile image

Lady - 8 d 18 h ago

0

I went into a store in Cincinnati, Ohio this morning. The store number is #038200 and is located at 2435 Harrison Ave. The cashier ran out of pennies and called for the manager to retrieve a roll from the bank. It was only three cents, however it belonged to me and I wanted it. I was told that it was going to be awhile. The manager that was called told the cashier not to call her for that and went to the back. Very disrespectful and unprofessional. I save change for my grandchildren and if it was a penny, it belonged to me.

General profile image

Lady - 8 d 18 h ago

0

I went into a store in Cincinnati, Ohio this morning. The store number is #038200 and is located at 2435 Harrison Ave. The cashier ran out of pennies and called for the manager to retrieve a roll from the bank. It was only three cents, however it belonged to me and I wanted it. I was told that it was going to be awhile. The manager that was called told the cashier not to call her for that and went to the back. Very disrespectful and unprofessional. I save change for my grandchildren and if it was a penny, it belonged to me.

General profile image

Lady - 8 d 18 h ago

0

I went into a store in Cincinnati, Ohio this morning. The store number is #038200 and is located at 2435 Harrison Ave. The cashier ran out of pennies and called for the manager to retrieve a roll from the bank. It was only three cents, however it belonged to me and I wanted it. I was told that it was going to be awhile. The manager that was called told the cashier not to call her for that and went to the back. Very disrespectful and unprofessional. I save change for my grandchildren and if it was a penny, it belonged to me.

General profile image

Pete - 9 d 13 h ago

3

Store #09060. Almost got into a fight with another customer jumping ahead of me in line. Rope off the cashier area! This is a common problem at many locations. People don't where the line begins or ends. If not taken care of immediately, you lose over a grand per year from this daily customer.

General profile image

Coiley Johnson - 10 d 9 h ago

4

Store #08351 in Ft. Pierce Fl. lights in the parking lot have been out over a week someone could get hurt in the dark, I hope you will look into this matter. Thank you

General profile image

Tanyamcleans@gmail. Com - 12 d 14 h ago

0

I have been holding for FOUR hours and not going to anymore. Ur costumer service needs to be revised. FOUR hours plus stinks.

General profile image

Anonymous - 12 d 17 h ago

0

Tammy Johnson

General profile image

BRENDA ROWAN - 13 d 14 h ago

1

I found an ad for a ZTE Blade Verizon at Family Dollar stores. It was getting the phone for $24 if you buy a $40 card. Well today I went to the Mascotte, Florida and the Groveland, Florida one to get this deal and could not get the deal at either store,even though there are signs in store and on line. I want that as a gift for my grandson daughter! What's the problem??

General profile image

Caring heart - 13 d 16 h ago

4

Family dollar Rosedale Fort Worth Texas haven't been open long already getting problem and safety issue for staff people just walk in stealing walk out.i feel sorry for staff cause they afraid why are there no parking lot lights on yet .why cant you complain to the City Of Fort Worth to fix the street that been under Construction way too long..it should have been fix long ago by that street not repair youre loosing business and it makes it easy for them hood rats to come from across the street are any where to steal and run due that construction no on can catch them if you wanted too. Protect your staff give them in store police Security are patrol through specially at open and closing have a man there on site manger there hire more staff 1 are 2 people cant do it all. Your store will grow more business once they get rid of them projects across the street and finish the streets I feel sorry for the worker who have endure unsafe working condition afraid to come in are go.help them these stores in this town is been rob higly.do something staff is nice great attitude professionals it's the safety issue is the problem turn on the property parking lot lights

General profile image

DONEwithFamilyDollarAbbevilleLA - 17 d 12 h ago

0

My family and I came inside of the Family Dollar store #253 on 11/21/2018 to purchase some last minute Thanksgiving items. When I walked in, there was My family and I came inside of the Family Dollar store #253 on 11/21/2018 to purchase some last minute Thanksgiving items. When I walked in, there were loud and vulgar music playing at the register with the cashier. I was with my 2 younger daughters, ages 7 and 8 which I did not care to allow them to listen too. This is not the 1st time I've been in this store but because it is not far from where I live, I will sometimes travel to this location. It also smelled like marijuana as it usual does. I've previously in the past heard customers even complain in line of the same thing.To make matters worst, I decided to call the store and speak directly to the Supervisor since we left and did not choose to shop there. I was immediately disrespected by the employee who stated that she already knew it was me who came inside of the store and want to file a complaint. She also yelled back and forth with me on the phone threatening me to come back to the store at 7 oclock when she gets off. She mentioned that Family Dollar is not her only job and she could care less who I speak with. She then hung up the phone in my face. I called back and spoke with someone who said they were Gladys Wilson a manager who did not make things better. Not to my surprise she was also rude, disrespectful and belligerent. She advised me that she did not appreciate me calling to harass her about what another co worker is doing and that this is not in her division. She refused to give me any information on Mrs. Stacy Meyers which is her district manager. She continued to cut me off no matter how civilized and respectful I spoke with her. She failed to provide empathy and showed that she too was nonchalant and pretty complacent with her position to treat customer with little to no respect. After she to hung up the phone in my face, my husband decided to call to see if he could get the district managers number in deciding that this was too much stress for his pregnant wife. He was then concerned with the verbal threat made against me. The phone was also hung up in his face. I then had to call a few stores to finally get Mrs. Stacy Meyers contact information. However; her voicemail box was full and I could not leave a message. It took another kind manager from the store up the street from that Family Dollar to give me her store managers name which is Shamika Brown. I also decided that something this great of a deal deserves for corporate to deal with. I do not appreciate the disrespect, threats, and unprofessional environment that my family and children were in. These people seemed uneducated, ignorant, and not trained in customer service. They were boisterous and with no conscience. I have never dealt with anything this crazy and pathetic. I will NEVER shop at that store again and am doubting very seriously if I should any Family Dollar Store for this matter. I consider myself a very likable human being being a Early Childhood Teacher, Business Owner, Wife, Mother and Christian. I have never dealt with this kind of behavior and neither will I settle for dealing with it again without being heard. If I would have dealt with that associate being violent in any kind of way around my children and with me an expecting mother, I would've quickly contacted a lawyer and file a serious lawsuit and police report. Something needs to be done about this immediately. I did not deserve to be stressed right before Thanksgiving because of ignorant and rude people who work at this store. I'm not sure if they are even background checked judging from the way they behaved and how they were partying with rap music instead of assisting the customer needs in the store. This store was very low class and horrific.

11-28-2018 This was almost my experience exactly at the S. State St. Abbeville, LA store. RUDE & disrespectful staff, dirty store, items & boxes stacked in the aisles, foul rap music playing, staff swearing & yelling at each other, garbage strewn all over the ground around the dumpster and late opening most days. Brand new store looks like a garbage dump. Don't dare say anything and you get called a racist, that FD corporate doesn't care and won't do anything anyway. "Bryneesha" needs to be fired!!!!! Not getting one more penny of my money :(

General profile image

Meme - 13 d 16 h ago

I'm sorry it happen to you est thing dont shop there I dont wont they hire anyone who will take risk on there life no one wants to work their Company wont provide enough help and staff no security no on property real managers just cashier with a title of manger that are rude to customers if ever one in this Country would stop shopping at Family Dollar Nation Wide Coperate would listen then.its your money you spend with them you deserve to be respected treated with dignity.the employee there are over work short staff under paid must work over open and close stores with no security they constantly get rob so yes you're going have attitude problem from the staff they have to be on alert the whole time of their shift the Company dont care how many times you hear about stores been rob people walk in take what they want walk out .And the staff ot going do anything I wouldnt blame them it's not worth they life.so to have a hood experience with your shopping it pays to go out to good mice area where you know you can shop with ease if you shop in the hood you get hood attitude ..shop where you know you're safe with police in the store on duty on site and seen ..manger are there.prices may be a little higher but the comfort ofvhsving peace of mind is priceless.

General profile image

GLL - 15 d 12 h ago

0

Family $ store, Lutcher LA. I was standing in line waiting to pay for my purchases. A girl walked in and she looked at me so I smiled a greeting. She immediately went on and on that I smirked at her and that wasn't a smile. I said nothing. The male cashier laughed. He thought it was funny. She and the cashier were African American. I'm Caucasian. My guess is that if I would look at her with no expression i would have gotten the same reaction. She was clearly waiting for me to say something so she could start something. I spent over $20 this trip. I will go the extra mile to avoid this store and will tell all my friends.

General profile image

Meme - 13 d 17 h ago

0

I dont blame you I don't shop in certain area just ghetto ranchett

General profile image

Larry Patterson - 14 d 15 h ago

0

Review. Past. Present. Sales. At. Store. #317 attalla. All. Keep. It. Open. Change. Your. Management. Regroup. Restructure. Will. Be. Great. The. Store. Manager. Tammy. And. District. Manager. Chris very. Lazy. Not. Motivated. Easier. To. Close. To.them. Than. To. Keep. Open. They. Have. Nothing. To. Loose. Themselves

Other Reviews & Comments

J. C. Penney Corporation, Inc.
Robin Forss I was in your store in El Centro CA today. It was not a goo ... 

Walgreens
David Taylor Walgeens Pharmacy on south willow avenue Cookville Tennesse ... 

Fox News Network, LLC
Hark hey Trump fans...break out the bed sheets and get the bonfi ... 

Cablevision Systems Corporation
Anonymous what is up with goy..huh?

Dollar General
Anonymous Dear Mr. Drelling,

The Home Depot, Inc.
Fern Anonymous I live in California and I visited a Home Depot n ... 

Forever 21
Anonymous Dear Zhang, please forgive me for leaving you a message her ... 

Dick's Sporting Goods
Anonymous they probably made money in the tax write off.

ESPN, Inc.
Jigger Way to go DestinHokie I'm with you. I get so tired of these ... 

Domino's Pizza, Inc.
Kira berry The manager on night shift sat dec15 2018 has been rude wit ... 

Old Navy
Kayla Williams So I wanted to take out the time to say how disappointed I  ... 

Ashley Furniture
Mike The sales people, managers, etc. are the worst. Based on 1/ ... 

The Wendy's Company
Detra C. The Wendy's in Lafayette, La. night crew is horrible. All o ... 

Lowe's
Keith A review. OK. Overall, Im a happy customer with Lowe's. Thi ... 

LA Fitness
Mia Please check your Ft Worth Texas club on highway 377. They  ... 

Cheddars
Tracey Please bring Baked Spasagna back!!!!

Orbitz
JC I purchased a vacation package in advance for the price and ... 

Sea World
Lacey Harris U need to keep animals in the wild. This is SHAMEFUL! Takin ... 

Amazon
Laura Fernandes First my boots were out for delivery then the amazon GPS sa ... 

Kroger
Concerned Driver M.Adams Driving on I-75, I was so appalled with the incompetence an ... 

eBay, Inc.
Anonymous I had lady who have a car in craigslist she told me the car ... 

Chrysler Group LLC
Patti I have never been so unhappy with a van, my soon to be ex h ... 

Bank of America Corporation
Andrew According a recent article - the time for Bank of America t ... 

Victoria's Secret Stores, Inc.
Anonymous Do u have number to there corporate office ?

Macy's
Ticked off Marg This is the fifth time I am calling and have no resolved my ... 

General Motors
David A Westenfelder sr. You have brass balls advertising your chevy cruise in ohio, ... 

MetroPCS Communications, Inc.
Anonymous I have been a MetroPCS customer since August 2015. I have p ... 

Pinnacle Foods Corp
Barbara Bought your swason hungry man dinner-chipotle rib and chick ... 

Tumblr
Tarchenoff Response I have deleted my account. Recent censorship and previous p ... 

Costco
Mark and Mary Lou Peters We recently purchased hearing aids from San Bernardino, Ca. ... 

AT&T
Eugene Snook Had Streaming Service (WiFi) by AT&T for around 1 year. ... 

Gold's Gym International, Inc.
Bb Sterling gym is all Fox News all the time on tvs. Several m ... 

24 Hour Fitness
Mark Thompson I have been a member of the Huntington Beach 24 hour fitnes ... 

Outback Steakhouse
Charlie outback Copperfield Houston take out

Discount Tire
very angry had them repair the tire with instructions to lock key in c ... 

Wal-Mart Stores, Inc.
Perez *******Hey M. Dukey Pukey, you can run but you can't hide!

Burger King Worldwide Inc
Tom ===== Tis the season to rob the Goy, Fa la la la la, la la  ... 

Enterprise Holdings, Inc.
Anonymous Dear Sir,

LA-Z-Boy
Anonymous That's great Jeff, but 50+ yrs ago they made great furnitur ... 

Taco Bell Corp.
B.D. Taco Bell in Pittsburgh, Pa /1603 S.Braddock,ave 15218, is  ... 

United Parcel Service, Inc.
Unhappy customer I will be posting a video shortly of a ups driver deliverin ... 

Payless Shoes
Rita Your store in McKinney has an unfriendly,unhappy young man  ... 

Six Flags
Anonymous Horrible customer service and membership service! Lost 5 me ... 

American Home Shield
Ajit A. Tavkar I requested a service to repair Dishwasher and Refrigerator ... 

Food Network
Lynne Good girl Emily for sticking to your guns!

Citigroup Inc.
James H. I had a computer "scam" which I charged on Citica ... 

Panera Bread
Frank P 3 times I went to your independence location and no selecti ... 

Google Inc.
Kris I have had nothing but problems with google ad. We used the ... 

Verizon Communications, Inc
OUR HAPPINESS PAYS YOUR CHECKS, WE DEMAND WHAT WE PAY FOR GO TO THE BETTER BUISNESS BUREAU!!!! I AM, HAVE USED THEM 3 ... 

Best Buy
Holly Dunbar Order # .........6017992,