Information, reviews and public commentary for US companies

 

Family Dollar Stores, Inc.

Rating
0.707196
Web
http://www.familydollar.com
Address
10401 Monroe Rd.
Matthews, NC
28105
Contact
Howard Levine
Role
Chairman and CEO
Phone
(704) 847-6961
Employees
52,000
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Christine - 1 d 23 h ago

I was on 1315 Boston rd Johnathan Colon said he was the store manager was extremely rude, the store had no bags to accommodate the customer so I said to him, you guys can't open up some bags. I was buying four 20lbs bags of cat litter he says to me in a very disgusting manner well call corporate and I can refund your money. I am a regular customer spending over a hundred weekly. His demeanor was just unbelievable. He kept going on saying signs are all over the store he can refund the whole purchase. This kind of customer service from a manager.

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Kathy Wjitesidr - 1 d ago

Just stopped at one of your stores, 1113 S Blake, Pine Bluff, At, my husband asked where is bathroom, 1st cashier said light didn't work, but as it was emergency for husband didn't matter, asked so where is it, cashier answered, well it"s put of order. Does your store have a policy that does not allow customers to use bathroom because this is the second d time but different family dollar that we were told the bathroom was out of order. Isn't that a health risk for staff or is it discrimination against the people who populate the area surrounding both of these stores, black people? Very offended. Kathy Whiteside-Sims

Also, if customers can't use your bathroom, legally you should have an out of order sign or sign on entry stating no bathroom on premises. I will look Into this further. You should too. Kathy

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Kathy Wjitesidr - 1 d ago

Just stopped at one of your stores, 1113 S Blake, Pine Bluff, At, my husband asked where is bathroom, 1st cashier said light didn't work, but as it was emergency for husband didn't matter, asked so where is it, cashier answered, well it"s put of order. Does your store have a policy that does not allow customers to use bathroom because this is the second d time but different family dollar that we were told the bathroom was out of order. Isn't that a health risk for staff or is it discrimination against the people who populate the area surrounding both of these stores, black people? Very offended. Kathy Whiteside-Sims

Also, if customers can't use your bathroom, legally you should have an out of order sign or sign on entry stating no bathroom on premises. I will look Into this further. You should too. Kathy

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Sherry Gloor - 1 d 16 h ago

0

I want to report a family dollar store in buffalo Texas that is filthy dirty inside and out. Embarrassing and uncalled for. We have told the manager w no change made. It is very dirty and unappealing. We have few places to shop in this town and this is bad we need it cleaned oil inside and out.

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sheryl - 2 d 1 h ago

0

I was in the Family Dollar Store today about 2pm The store is on 79 in Palestine Tx,

These Employees that work there don't make enough money to survive from paycheck to paycheck

Have to deal with rude people plus no air condiitioner on 98 degrees today,that is a bit much.

I am sure corporate offices has ac and make good money, Why don't you all fix the ac don't tell me it's controled

by corprate office which is a load of bull and you all know it. The the employee was sweet as she could be.

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Never will I shop here again - 2 d 18 h ago

0

I needed fix a flat for my tire since it was going flat. I knew that Family Dollar would have it in stock, so I decided to go there. I found what I needed and decided to get a few more thing since I was already out and at the store. While shopping my child found a toy and picked it up and started playing with it. Your associate my the name of Miela (or however it is spelled) seen my child playing with it and yelled "here it is that other banana" I then said "oh we're aren't buying it you can take it" she then said "oh it's ok, he can play with it while he's in the store." I was like "ok" and finished my shopping. Well when we got up to the counter the manager Dorthy was checking us out and Miela was called up to help another customer ahead of me. When Dorthy got to the end of my transaction my child then brought the toy up and put it on the counter and said "here mom, we're not getting this." This is where the problem started Miela felt the need to tell me that I had to buy it since my child was playing with it. I told her no we're not because I told you we weren't buying it when I was walking through the store. She then proceeds to tell me that it common practice and courtesy that your child shouldn't be touching things in the store and that I should have brought it since he was playing with it. Now, she seen him playing with it when we were in the store and I told her she could take it then and she declined. I feel that you shouldn't tell anyone that they have to buy something because it was picked up off the shelves, played with or whatbhave you. She was in the wrong to say anything to me at all. I've been in customer service and retail long enough to know that there is a salvage department the company will get money back from it and you shouldn't argue with a customer regardless of the issue. So, do to this reason and your employee I LASHARA BAKER WILL NOT BE SHOPPING AT YOUR ESTABLISHMENT AGAIN!!! her behavior was very uncalled for and I really don't appreciate it. I will continue to keep contacted this company or what have you until I feel this problem is taken care of. I really do not appreciate it AT ALL.

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Ugh - 2 d 4 h ago

4

Why do ppl forget about common courtesy to each no matter who they are. People think just because they are buying stuff u can be rude and lie ive seen meny be so nasty or their kids misbehaving badly and because they can't teach their kids how to behave other ppl have to put up with I think not

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Ralph Muhammad - 3 d 8 h ago

0

I am a resident of an inner city neighborhood and also have business interest 3 doors from a family dollar located in the 2300 block of State street in the city of E. St. Louis, Ill and I am appalled at the condition of the store that is absolutely deplorable, the floors dirty, shelves dirty, and the parking lot OMG, is in desparate need of repair. Where is the management concern and corporate, just because it is a low income community does not mean it has to look at it does. Something has to done or close it down. It is always busy so I know income is not a problem. Just care enough about the people who spend their dollars.!!!!!!!!! very dissatisfied customer....

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Ralph Muhammad - 3 d 8 h ago

0

I am a resident of an inner city neighborhood and also have business interest 3 doors from a family dollar located in the 2300 block of State street in the city of E. St. Louis, Ill and I am appalled at the condition of the store that is absolutely deplorable, the floors dirty, shelves dirty, and the parking lot OMG, is in desparate need of repair. Where is the management concern and corporate, just because it is a low income community does not mean it has to look at it does. Something has to done or close it down. It is always busy so I know income is not a problem. Just care enough about the people who spend their dollars.!!!!!!!!! very dissatisfied customer....

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Lisa peck - 3 d 12 h ago

0

Chateaugay by 10283 Renee Rico should not be a store manager. She talks shit in the iles about her employees saying they don't do there job....I'm,in the store a lot and I always see them doing their job. She has pore management skills I have heard her in their back room being mean to employees about things that could have waited to be talked about at a different time I'm also sure you guys have cameras I suggest you take control of the issues at store 10283 in chateaugay ny a new store manager would be better off she's running the place into the ground she has managers that smoke pot in the parking lot and one that does pills

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Ronald W Harrell - 4 d ago

0

Your Wildwood FL Store Is A Joke ! Parking lot has trash everywhere Grass Never cut ! I think I will contact city of Wildwood Florida or County something needs to be done !

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Anonymous - 4 d 5 h ago

0

I'm a resident of North, SC and today when I went to your store to shop. I experience the most terrible customer service from a employee. He was rude, arrogant and sarcastic. I'm a Traveling Nurse and understand every day may not be a good day, but this employee was obnoxious. Decided I will NEVER spend my hard earn money in that store again.

Thank you R. Huffman

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Dawneesha - 5 d ago

0

The manager (Carlos) at 3300 N. May, Store #4534, Oklahoma City is a total jerk and racist. He constantly profiles African Americans. I got into an altercation with him not long ago. I'm an under age Black female and he put his hands on me and pulled my hair and ripped my purse from my hands, kicking me out of the store. I have witnessed on several occasions him following African Americans just because of their skin color. Family Dollar needs to have a district manager in that store for a few weeks and watch the security cameras. The distract manager can witness him/herself just how Carlos acts.

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Anoymous - 5 d ago

We live near a Family Dollar store on Lake Spivey Parkway in Jonesboro, Ga and are very disappointed that the trash areas are disguisting. We talked to the manager and he explained that people are just dumping their garbage there. He told us he has a bin coming from Waste Management and would clean up the mess but that the bin was only temporary. We also noticed there are no security cameras outside the store. Your store should be an asset the the community, but now it is an eye sore. Open areas like you have for trash just invite problems like this store is having. Cameras could help catch as well as deter people from dumping their trash free of charge in your areas. This store is very convenient to our home but cannot shop where there are areas as disgusting as at this store.

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Anonymous - 6 d ago

0

Worst customer service at corporate office ever

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Glen Ritchie - 7 d 3 h ago

1

You guys need to fix the air conditioner in your Taylor mi store off Ecorse and party road it's been down for 2 weeks that's horrible work condition should call a news channel you don't care

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Christy - 6 d 8 h ago

Oh, may we are having the same problem in nocona tx.. No air.. It has been over 100 degrees out side and it's so hot in the store. The employees have to suffer, many calls to corporate no respons

Christy

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The New Minority "White man" - 7 d ago

0

The most openly racist bunch of "Kill Whitie" employees I've ever shopped at!!! You might as well hold Black Panther meetings in the stoxkroom after hours!

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Anonymous - 7 d 4 h ago

Store #07254 Pick the trashy up in your parking lot. The neighborhood is tired of seeing this all the time trash everywhere.

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CB Cowart - 7 d 7 h ago

0

First thing is the store #5595@ 13336 N 19th St, Tampa 33612. You shut down this store so you can lease the property to the company building across the street. You have hundreds of people that walk everywhere and you close your store. No other close stores, but you don't care. I refuse to ever shop there again just because you did not even consider your customers before just closing down the store. I walked up to shop and they have some sign written in crayon about store temp closed. It will be 6 more months before they finish their construction and we have NO store to shop at. You are inconsiderate asses.

Whenever you do decide to open you need to redo the FILTHY store and put in new COOLERS that work. Way too many boxes of STALE food. They always have moldy food. Your concern for your customers is pathetic and it shows with the scum you hire as MANAGERS??? I have been to many of your stores but this one is extra scummy. Just another CORPORATION that cares ONLY about PROFIT and the hell with the customer. WELL, YOUR INCONSIDERATION has PERMANENTLY lost a customer, I found a nice Spanish Grocer nearby, and their stuff is ALWAYS fresh and clean. YOU TOTALLY SUCK as a CHINESES junk store, because that is all you are. Howard Levine, you suck as a CEO, because if you ever got off your ass and went to some of YOUR stores you would see the filth your BRAND has become. You SUCK!

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CB Cowart - 7 d 7 h ago

0

First thing is the store #5595@ 13336 N 19th St, Tampa 33612. You shut down this store so you can lease the property to the company building across the street. You have hundreds of people that walk everywhere and you close your store. No other close stores, but you don't care. I refuse to ever shop there again just because you did not even consider your customers before just closing down the store. I walked up to shop and they have some sign written in crayon about store temp closed. It will be 6 more months before they finish their construction and we have NO store to shop at. You are inconsiderate asses.

Whenever you do decide to open you need to redo the FILTHY store and put in new COOLERS that work. Way too many boxes of STALE food. They always have moldy food. Your concern for your customers is pathetic and it shows with the scum you hire as MANAGERS??? I have been to many of your stores but this one is extra scummy. Just another CORPORATION that cares ONLY about PROFIT and the hell with the customer. WELL, YOUR INCONSIDERATION has PERMANENTLY lost a customer, I found a nice Spanish Grocer nearby, and their stuff is ALWAYS fresh and clean. YOU TOTALLY SUCK as a CHINESES junk store, because that is all you are. Howard Levine, you suck as a CEO, because if you ever got off your ass and went to some of YOUR stores you would see the filth your BRAND has become. You SUCK!

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Very angry employee - 8 d 8 h ago

0

I see why family dollar are always short staff on assistant managers because SM don't make the work place fair and don't do things by the books DM and GM need to look in on things instead of taking the SM words on things DM in Orangeburg SC isn't fair one bit

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Sharon - 8 d 12 h ago

1

They have a manger Kenyata that got the nastiest altitudes .She don't like to help , she got a smart ass mouth ,,she follow you thru the store like you gonna steal something. I been trying to call corporate being getting the run around. I will never come back to this store ever it's located on Macon road

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DeeDee - 9 d ago

3

The store at 2500 Broadway in San Antonio is very clean but it is really hot inside. Hard to shop when it's so hot. The employees are sweating and working I can't imagine.

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Gbell - 10 d 4 h ago

The store in Walker la. Is very close to my home. Everyone except one is very friendly and nice. No one wears a nam badge so when I had a problem with one cashier I had to ask other employees who she was. Their have been several instances but the worst was when I went in for cigarettes. She was alone in the store. In the past I have asked others to check me out just so I don't have to deal with her. On this occasion I asked why she treated me so rude. She informed me she didn't have to check me out and she wasn't going to. I asked for a manager she said she was the manager. I have talked to Shannan about this situation but their has been no change in her behavior. Who is this person. Her name is Elisa. I dread going in now because of her.

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