Information, reviews and public commentary for US companies

 

Family Dollar Stores, Inc.

Rating
0.7529
Web
http://www.familydollar.com
Address
10401 Monroe Rd.
Matthews, NC
28105
Contact
Howard Levine
Role
Chairman and CEO
Phone
(704) 847-6961
Employees
52,000
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Respectable Customer - 2 d 5 h ago

2

I often go to the Family Dollar store at 18445 Beech Daly in Redford Township, MI; it's about a mile from my house.

I have become increasingly frustrated, and actually quite dismayed at the lack of professionalism and blatant disrespect shown me by a couple young employees there - particularly one named Phil Lipson; I believe he told me (- NONE of them wear name tags).

Why does he act so disrespectful to me; a man probably close to 40 years his senior? - Because he doesn't like the quantity of beer I buy (they have the beer I like at the lowest price around) - and he does NOT like (NONE of them like) the fact that I bring my empties, along with empty soda bottles which I also buy there, back to them to credit the deposit refund to my purchase I'm making that day.

I buy numerous items from this store; and yes, a fair amount of beer. -That's up to me; it's both sold by them, and purchased by myself - quite legally. If I buy a lot of a certain product; shouldn't the employees have sense enough to see me as a 'good customer' that helps keep the store profitable? - I assure you it's never occurred to them; they really don't seem that 'business savvy'.

When I went in this evening, I found a 'Family Dollar' plastic bag full of canned food items left alongside the parking spot I used - apparently a shopper sat it down to open their car door earlier - and forgot to grab it before they drove off. I thought I was doing a good thing bringing it inside with me - since that shopper may come back looking for the items they purchased and left behind, of course.

- Upon seeing me enter with both empty bottles to return, AND this bag full of someone's just purchased canned food items - Phil looked pretty upset with me - once again, and as I walked away after placing them on the counter, he said to a young couple at the register in front of him something like, "I've got to chill out before I break some mother f'r's neck"! The couple looked uncomfortable when I came back and asked him, "Are you talking about me"? "No", he said, "Your neck's way too fat for all that". - Yes, I am overweight, wear a large 'neck size' in a shirt; and am approaching 60 years old. Phil is probably between 18 and 20. I am white - he is black. Not a factor to me; but to him - I really don't know - so I mention it. I asked, "did I make a mistake by bringing the bag of groceries in?" - since he really didn't seem to like it. He then walked away saying, "I wasn't talking about you - but 'if the shoe fits - you can wear it" as he passed. This is NOT my first 'episode' with this 'employee', but it is definitely the worst. And why does he have to comment to ANY customers about how he might "kick some mother f'r's ass!" while he interacts with them? - Call me old fashioned, but I worked at several retail stores during my high school and college years - and it would never have occurred to me to speak like this while 'on the job' and dealing with ANY customers at the time.

A month or so ago I was also surprised and irritated by the fact that another young employee there (who was working with Phil tonight) had to try his best to persuade a young woman at the register just ahead of me to "bet me a dollar on who this song (on the store radio at the moment) is by. If you name it, I'll give you a dollar, If not, I'll tell you who it is - and at least you'll learn something for your dollar you give me". All the while I'm standing behind this young woman - who keeps saying "I don't want to bet", while she's waiting for him to finish ringing her up so she can leave - and I'm standing there listening to this guy go on and on trying to persuade her to do this for at least two minutes; and I'm thinking, "I've got to get going here; I just want to pay for my stuff and go" - same as the woman he's harping on to 'make a bet' with him had to be thinking.

- Guess who's also standing nearby listing, and not saying a word about what's going on? - The store manager, a white woman who's probably 30+ years old, very slender with glasses and reddish brown hair - not saying a word about what this employee is doing when he's simply supposed to ring the customer's items up, bag them, and let them get on their way! - But HE wants to 'win a dollar' from customers while he's at it! And the 'manager' doesn't mind! - Incredible! How does this 'shopping experience' sound to YOU?

A couple months ago I was also shocked to hear a young female employee at another nearby Family Dollar (25640 W. 8 Mile Rd., also at the corner of Beech Daly, in Southfield, MI) yelling, screaming and crying "That mother 'f'r is trying to get me fired! I'm gonna kick that bi-ch's ass"!! "That mother f'r, that mother f'r"! On and on, as loud as she could - not caring one bit about any customers in the store - which was almost empty at the time - but still! I was there! And maybe one or two others somewhere inside. She was obviously upset with whatever co-worker she was screaming about. Just before I took my few items up to the register to pay and go - she runs outside and calls someone on her cellphone right in front of the entrance and starts screaming to whoever she called about "that mother f'r, that mother f'r"! on and on, so the ONE clerk left at the register leaves just as I put my items in front of him, running outside to 'console' this young employee - 'Kee-kee', he was calling her, and telling her "He's not gonna get you fired! You just need to go burn one and chill out'"! - So I'm left standing there by myself at the register while this BIZZARRO situation plays out, until the guy finally walked back inside to ring me up and let me get out of there! - UNREAL!!

Your local 'hiring' managers around the northwest suburbs of Detroit are hiring people that make customers wonder if they really want to put up with what they may have to in order to shop at your stores - AND YOUR COMPANY NEEDS TO DO SOMETHING ABOUT IT!

Proper behavior by employees "working with the public" shouldn't be 'too much to expect', or that hard to achieve - but it sure seems difficult for the 'Family Dollar' corporation around Detroit!

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Anonymous - 2 d 6 h ago

0

I normally stop in your store in Gun Barrel City Texas but remembered something I needed after I had passed it on my way home so stopped at the store in Mabank Texas. I was shocked at how dirty and cluttered the store was. Shelves were a mess of things just thrown on them. The floors were nasty. Isles were so cluttered you couldnt get a basket down them.Only one person on duty in the store. This was after dark so I felt unsafe. I couldn't find what I was looking for so just left. You might want to check this store out.

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Anonymous - 2 d 14 h ago

5

I WAS RECENTLY IN YOUR STORE IN MT OLIVET, KY .VERY NICE STORE BUT HEARD COMMENTS FROM OTHER COSTUMERS ABOUT HAVING ONLY 1 PERSON AT THE STORE WORKING AT A TIME . I WAS CONCERNED WITH THE SAFTY OF WORKERS TRYING TO WORK ALL ALONE .ALSO BEING ASSIGNED 10 TO 14 HOURS ADAY.THE PEOPLE WORKING WERE VERY HELPFUL AND WERE VERY PLEASANT.I THINK THAT THE DISTRICT MANAGER NEEDS TO LOOK INTO THE SITUATION.

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Calop Williams - 3 d 10 h ago

0

12 June 2019 Wednesday 3:20pm

Family Dollar Store # 08091

160 Andrews Road, Fayetteville, NC 28301, Phone (hidden)

Associate: Pam

TO WHO IT MAY CONCERN:

I am very unhappy by the way I and others were treat at Family Dollar, my family and I have been shopping at Family Dollar Stores for a number of years, I'm not sure if the associate (Pam) was having a bad day or what but I do know that yesterday she was VERY RUDE and UNPROFESSIONAL to customers at the store, I witnessed 5 individuals walking out without buying items, some left the items on the counter and some had items in their cart and just left them there and walked out! Ms pam was at the register and walked away to the back of the store chatting with another associate, we stood in line for more than 10 minutes while she remained in the back socializing, I spoke up and said, Hello can we get some service and she just started going off the deep in! In short, not sure what her issues are but if she's not disciplined, I WILL BE sharing my horrible experience with others on SOCIAL MEDIA!

From a business perspective, I don't think you all want that coverage, For the record,

I am a Highly Decorated Veteran and Fayetteville NC is a Strong Military Community,

Thank You! I look foward to you all's response, Mr Williams - US ARMY SGT

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Non Smoker - 3 d 19 h ago

0

I went to store 8969 Pittsfield NH . The floor was filthy and the products smelled like cigarettes and out front of the store there were cigarette butts everywhere . what a shit hole . the girl out back in the storage area was smoking and I saw the cashier ring up a girl for cigarettes that looked 13 and didn't card her . classy place .I thought that was illegal. You cant get through to a person to complain at the corporate level don't try . recording after recording ,, surprise . I wont shop there again ..What a shit hole . Dollar general is my new stop

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Anonymous - 3 d 13 h ago

You're going to get your heart broke if you think DG will be an improvement.

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Bill - 4 d 8 h ago

0

I went to Family Dollar, #03035, in Deming, New Mexico this afternoon in need of a Verizon phone.My wife and I were looking over the selection they had and chose an LG Zone 4. there were two of them on the rail markedf for 49.95. we got the cashier to get one from the cage, but it rang up for 69.95. she got her manager, he got the other phone from the rail, clearly marked for 49.95, went to chq out and it too rang up for 69.95.

Now when I go to a store to buy something I expect to pay the price that it is advertised for, without a 20 dollar mark up. your managert would not honor the advertised price. Is that legal? Can he really do that?? He held firm on the 69.95, so I told hiom he could keep it. I also told him his store will get a great reputation doing buissiness like this, and believe me, I know a lot of people around here. I am trying to locate your district manager to inform him (or her) of this incident but have not located the adress or number yet

What a great dissapointment this store has turned out to be!

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Genique stanford - 5 d 4 h ago

2

Someone needs to do something about the Family Dollar store on Perris Blvd in Moreno Valley, Ca. They have a RACIST EMPLOYEE by the name of Sammie who thinks she can do and say whatever she wants to people because the so-called manager will not discipline her employees. after they kicked my nephews out of the store I was told they have a policy of no children in the store without an adult. While I am being told this two white young ladies who looked younger than my nephews proceeded to look at nail polish and no one batted an eye. I asked both girls if they were 18 each one replying "no" and still nobody kicked them out of the store. The store clerk "Crystal" was very polite and apologetic as Sammie proceeded to tell me she didn't have to explain anything to me nor did their store need to post any signs of there alleged "policy". She was extremely rude and aggressive even trying to tell me to "leave the store before she called the police" because I asked her why she didn't kick out the two white young ladies when they're clearly under 18. I am absolutely appalled that this company would not only allow someone like that to work for them but that they would also stand idly by while blatant racism was spewed against the very customers who make this business thrive. Shame on you all if you continue to allow Sammie to be employed by your company.

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Dujuan - 5 d 6 h ago

0

Family dollar store in little rock Arkansas on 65th and Lancaster always open up late and close early. They don't wear name tags so you can't report them. They play music through the company's bluetooth speakers thats supposed to be sold to customers and the music is very violent and unfit for costumers and families. No one there dresses professional nor speak in a proper manner

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Quincey A Woda - 6 d 7 h ago

1

I recently called family dollar 2383 west broad st at 9:44 PM asking about cash back. the employee stated they closed in 15 mins I said I could be there in 5 mins I live around the around, I rush up there in my car for them to not let me, I tried to tell the lady security that I talked to am employee and at this time it was 9:50 they wouldnt let me the lady closed the door while I was still talking. I tried calling again and of coarse no answer. I have a picture of the calls on my phone which it wont let me upload on here.

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WDD - 6 d 13 h ago

0

FD stores located in south Louisville need to have the Fam Dollar signs removed from the buildings.

One is closed because the sign on th door says" sorry we are closed because. No air con.

The other hos the exit door locked because of short staff. This tore will take credit cards but will not acct cash unless the customer has the exact amount.

All this along with the fact these stores look like pig pens!!

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Sherryelee1958@gmail.com - 7 d ago

1

Mr. Levine, I feel the need to register a complaint against the store located at 2601Barataia Blvd, Marrero,La.

I needed to pick up a couple things a few days ago, so I ran by this store. This store is literally five minutes from my door and very convenient. But I will never go back in that store again until it gets cleaned. It was just filthy. It truly made my skin crawl. It was a complete mess with merchandise strewn everywhere, the floor was dirty, the shelving was dirty & the parking lot was trashy looking. I felt like I needed to take a shower when I got back home.

The employees was friendly, but clearly overwhelmed by the enormity of the disorder of this store.

This store needs a complete overhaul, and cleaning. I'm not looking to get the store manager or any of the employees fired, but they need help to get this place functioning like a store people would really want to shop at . I don't know how the employees have the heart, strength and courage to work in this environment everyday. It is truly a disgusting, depressing,

nasty store.

I know I can't be the only customer that feels this way.

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jimmysimp254@gmail.com - 7 d 14 h ago

0

i went in family dollar may 29th on crest drive in waco tx and left my wallet on the counter. first thing next morning i went in and talked w manager Deanna Ascott. She reviewed film and seen her employee had taken my wallet right in front of an unaware assistant manager. My wallet contained 100 dollars, all 3 forms of id. my debit card,and food stamp card. I raise 2 lil girls 5 and 7 yrs old and this has made our life hell. Family dollar allowed the employee to continue working until he quit a week latter. lacy lakeview police department said this was not a criminal offense but a civil family dollar offense. I would like family dollar to make this right before we are forced to contact news or attorney. Is this the way a family dollar should be run.

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Wanda Meeks - 7 d 15 h ago

0

I stopped at the Family Dollar they were day and there were syrup spilt all over the floor and I fell No one helped me no 1 so they were sorry and I got hurt

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Anonymous - 8 d 8 h ago

l go to family dollar , every single store I have been to has dirty floors ,stuff sitting in isles ,shelves are always messy , ask for help to find something, they point. they stand around and chit chat. then I leave and go elsewhere. now this is in Milwaukee,beloit, Rockford,beloit. the one I found that was the cleanest was in a small town in Warren I'll. you guys need to get on your managers of these stores or go undercover. cause we do need these stores. jerry higgins.

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Henry - 8 d 10 h ago

0

Thank for the Job at your e establishment however after talking to your district manager and reference to a promotion to assistant manager which I already held that position in a Family Dollar in the Pittsburgh Pennsylvania area I was discouraged by not even being considered for a media advancement knowing that I've already been trained so I resigned from that position. And I hope that in the future and those who have traveled from another state with the capacity of being able to do a particular job will not be held back because of ignorance and disrespect I thank you again for the opportunity for I have always had good working team players when I work with coworkers in Pittsburgh what's up for some reason I could not get to an agreement from your district manager on a promotion that was needed and also would have been effective had he we reconsidered my experience best regards

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Michelle - 9 d 14 h ago

4

So I go into the Family Dollar store on W 38 the street and Georgetown RD I get my things go to get in line trip over items left in floor by register I almost fall an scrapped my leg on items now the young lady behind the counter gets an attitude at me because I tripped over items that shouldn't have been there I leave without purchasing my things because that young lady started to say obscene things to me an calling me a bitch I am very disappointed that the store was in disarray, and the employees are very rude something needs to be done about this seriously I could have gotten hurt it fell I have health conditions already u don't need to go somewhere spending my money an get treated as if I was trash

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Teresa Jones - 17 d 10 h ago

5

Why is the air not working at the Family Dollars at 1115 Bellefontaine St.louis mo.63138 its a shame to work in the hot heat.Corporate heating and cooling for stores from a distance..i wish someone do that wirh houses that would be nice.But please see that this store get air.its the run arounds to get to who to get job done.

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Ann B - 13 d 11 h ago

I was just going to make the same complaint! We have a good Family Dollar store in our small town in Louisiana. The employees there are wonderful. Every summer they are exhausted by the heat that they have to work in. I just left there and the lovely lady behind the counter (who, by the way has worked there for YEARS) was almost in tears because it was so hot in the store. How do you expect employees to be productive? Or shoppers to want to take time to browse? Is it going to take an employee to die of heat stroke?

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Sharen73 st @ gmail.com - 13 d 12 h ago

0

Since downloading the family dollar app I clipped the smart coupons upon arriving at the cashier I had my phone out I said here's my clipped coupons she said put it tele# in the coupons were only 2 when I clipped 4 the total was 42.xx I said that's with my 5 off she said that was last month I paid and went to the car as I was on somebody else's time when I got home and pulled up my clipped coupons there was my 5 coupon I want my 5 off the manager tells me to bring the stuff back and start over isn't there another way I can get my 5 off I got the receipt send me 5 store credit please. ...

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ERIC G - 14 d 12 h ago

I HAVE A COMPLAINT ABOUT A STORE EMPLOYEE. SHE WORKS AT DOLLAR GENERAL STORE#06618. STORE IS LICATED AT 3146 5TH STREET WICHITA FALLS,TX 76301-1827 EMPLOYEE SHANDRA COLEMAN TOLD HER STORE MANAGER AND HER BOYFRIEND AS WELL THAT I CALLED HER A BITCH. THIS IS NOT TRUE. HER BOYFRIEND STOPED ME IN THE STREET AND SAID SHE TOLD HIM THIS. IT IS MY OPINION SHE WANTED TO GET ME BLOCK FROM COMMING TO THE STORE. I ALSO BELIEVE SHE WANTED HE BOYFRIEND TO ATTACK ME OR START SOME TYPE OF PHYSICAL FIGHT BETWEEN US. I NEVER CALLED. HER ANYTHING. IT'S NOT IN MY NATURE TO SPEAK IN A RUDE FASHION TO ANYONE. IF SOMEONE WOULD CllONTACT ME I WOULD LIKE TO ADDRESS THIS .IN AN INTELLECTUAL MANNER WITHOUT POLICE INVOLVEMENT I DON'T NEED TO HAVE PROBLEMS I LIKE SHOPPING AT FAMILY DOLLAR.

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Jean Perry - 16 d 12 h ago

0

Every time in the past Year and that includes today When I ask to use the Ladies Restroom at the store in Hazard Village shopping center in Hazard , Ky I have been told the Key is lost or the Door Lock is Tore up or an Employee took the Key home with Them and I mean Every-time . They don't allow the Public to use Their Public Bathrooms ! I will no longer be giving My business to this Store since We are being denied access to the Bathrooms . Why have Bathrooms for the Public when Your Business won't allow the Public to use Them

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Anonymous - 16 d 14 h ago

Holdrege Nebraska Family Dollar, sucks, the store smells horrible, and the parking lot is what can I say the shits, holes big enough to swallow a whole car, people have to drive in the grass an go around huge holes, pretty soon there will be no where to park because of the holes.. really need to do something bad!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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Walter Quigley - 17 d 11 h ago

1

My wife shops at Family Dollar in Kernit, TX. Her complaint is that she is, for the most part, unable to see what she needs to on the shelves as there are so many, many boxes piled high in the isles. Do you need more good employees or what. It seems to me that this is completely counter productive to your business. I'd be glad to help some time. Family Dollar will open in our town of Wink, TX soon. Walter Quigley

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A. Smith - 18 d ago

0

I was shopping at family dollar on moss and university, in Odessa Texas yesterday and a worker by the name of Audrey Overea rudely came up to my girlfriend and I and told me I had a big purse and I needed to open it to let her see in it. Idk if it was the tattoos on my girlfriend and I or the piercings or why the lady thought she had the right to come to us so ever rudely but I was very offended by it and I will never give another penny to that company ever again. She then lied to me when I asked to speak to her manager , because I had no problem opening my purse and showing it to the manager if she would have liked me to, but this audrey claimed she was the manager but I asked another employee working what the managers name was she had stated that their managers name was Robin. So I then asked audrey if she could please get me the number for corporate and she answered GOOGLE IT. I believe she was very unprofessional about the whole situation and if these are the kind of people you will allow working for family dollar then you will never receive another cent from any friend, family, or employee of mine ever again and we shop there 3 to 4 times a week at least. If you care at all about your business you will see to it and make sure something is done about the way I was treated yesterday.

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