They are AssHoles will never do business with them again. They will not give me credit for ticket s that where never used and they are able to tell if tickets where used or not. So hope that 30.00 help make u richer ads.
I bought a ticket for a 2:30 movie on 5/11. Something came up so I called Fandango before movie time - called them that morning, afternoon and again in the evening. I called again 5/12 in the afternoon and on 5/13 in the morning. and in the morning on 5/14. I tried again this afternoon, 5/19. EACH time I was on hold for 10 minutes, (before I gave up); that's over an hr (70 mins) on hold. I would get the message that there was "an extra high volume of calls" . Yah, right. Morning, noon and night? I doubt it. I tried to send a note thru the internet but the "pick category" didn't work so I couldn't send it. Grrrr how very frustrating. I don't know how a company can stay in business - the worst customer service ever. At least I got this off my chest but I'm also out a movie ticket.
I purchased tickets online and was unable to attend. I called before showtime to cancel to get new showtime.
I was on hold for 2hrs and then I got disconnected and call back and was on hold for 3 hours. When I got someone on the line he said your time has exceeded for a refund or credit. I told him I did call on time but was on hold.
He said I see that but I can only forward to Corporate and then I received an automated response denying credit. Thieves, Calling BBB
I have contacted you several times by this e-mail platform, with live chat as well as talking to customer support. It's been over two years that I am having the same problem. It seems that no one at Fandango cares about its public users. You can see when you bring up my VIP account that you have there that I have indeed discussed this issue over and over. When it comes to my review helpful hint points number have been deleted. I am on the Fandango web-site not the others that you once asked me about. I am still seeing an increase in my movie review numbers. I have reviewed over 770 films; I am not a person that just pops in and out once in a while. I had over 2500 helpful hints 2 years ago before they disappeared. All I ever get is a reply that my issue has been sent to the proper department. I have never got an update as to what's happening nor am I allowed to speak to anyone in the department that oversees the web site. I have been waiting so long to get a solution to this issue with NO sign of it ever being fixed. PLEASE just tell me up front that you're not going to fix it so I should get over it. I'd respect that more than being told stuff that's not going to happen. If I don't get some kind of a response (be it we won't fix it or it's fixed) I will contact corporate and let them know how their customer service is the greatest for not helping. Is it too hard to say it's solved or we can't fix it, I just want closure on this issue? I have now contacted corporate and was directed to once again, I have to go through customer service. THAT'S the department to get this issue fixed.
Regal Division 13
I am this regions #1 customer. That's not me saying that; no matter what Regal theater I go to it comes up on their screen at the ticket and concession booths. This is why my helpful points issue needs to be solved.
I got sold tickets that were for 4 hours away and they refused to give me back the money because it was AFTER the movie started. are you kidding me? why would the app ask to know your location and then give you a movie that's in a town with the same name 4 states away? I bought the tickets 20 minutes before the movie get to the theatre for them to tell me that movie isn't playing there. I had to buy my group tickets ALL OVER again to see a movie I didn't even want to see. But how am I supposed to return tickets before the movie when the movie is starting? How am I supposed to get to a a movie theatre 4 states away in 20 minutes?
FANDANGO is a scam . Can not get an answer from anyone and corporate phone number is a fake!!!
I fount this out after I tired to call
Customer service is terrible!! They sold me tickets to a show that isn't even playing at the theaters!! I would not have known to do anything about it had a friend say thats not the movie showing one the one singular theater the location had. I would've potentially showed up to a show where I had bought a seat but didn't really exist and certainly didn't transfer over. New movie could've been sold out and I would be screwed. The best they could offer is a slow refund minus the fees?? seriously??? it was your guys mistake. Waited on hold for 30 minutes and spent another 30 talking to someone. Now having to go back and wait all over again as it was never cancelled and processed although i have our conversation screenshots to say otherwise. what a flipping joke!!!
I mistakenly bought tickets as a guest from another city and was denied a refund for 1 adult ticket and 3 kids for a total of $70.61. My kids and I are pained and we will delete the app and never use this service again either. U may make millions off stealing but u just lost 1 good customer.
Can fandango play the movies called child's play and the intruder and voorhees and others , please ?
I was under the impression that fandango earned rewards could be used on any movie ticket purchase.
I was quite disappointed that you can only select from a few movies in the theater. In addition, the rewards expire in 2-3 weeks, so you can't even wait for the movie selection to change. This will definitely not incentivize me to buy from fandango in the future. I would rather buy from the theater itself. Just wanted to provide my feedback.
FIRST IMPRESSION: THE WORST CUSTOMER SERVICE !!
I was on hold for 30 minutes and then it took 3 more houirs for a call back?
Is this is indicative of how you guys operate -- NO WAY !
Awful customer service. I bought a ticket for a movie via Fandango. I went to the theater. The movie was cancelled. I never saw the movie. Fandango will not provide a refund after many attempts. So frustrated.
The worst customer service I have encountered in a lifetime. Not sure what kind of impression this company is trying to meet but they are absolutely failing. I will no longer use Fandango or anything affiliated with them.
F Fandango they are crooks and only give people the run around
I had to rudest customer service agent and they are not helpful at all! I will not use fandango again and will encourage others not to as well. My grandfather past away before a movie and that was not the first thing I though about but when I did remember I had no service in the hospital to cancel tickets and get refund. Fandango would not refund me even after waiting 1hr and 30min on hold AND 2 days to "process and emergency claim" only to get the same answer, NO! What a joke!
Hi Chuck Davis!
We had purchased six tickets for a movie at 5pm this evening (11/15/18). We live in West Wyoming, PA. The theater is in Moosic. We are experiencing a Nor'easter currently, but we piled in the car anyway. The weather would not allow us to make it to the theater. I jumped onto your website's customer service and I was #11 in line at 4:43. I FINALLY GOT THROUGH at 5:18. Takarai informed me that there will be no refund as the movie had already started. It didn't matter that it was your inept website that left me hanging. Upon arriving home, I called your customer service line and I received the same song and dance from Rome and Hawa. Jasmine, a supposed supervisor, hung up on me. Chuck, weather is not a secret. Nor is my wait time on your extraordinarily inept website. I tried calling your corporate office and guess what? Your phone is out of order. We will not be using your service again as I feel swindled. You and your staff should be ashamed of yourselves.
I purchased two tickets and right before going into the movie the ticket timed out. I tried my gmail and found that the ticket wasn't there either. The Cinamark looked up the credit card info and still could not find my families tickets. we are standing there with drinks and snacks trying to get to find out that they cannot find our tickets and were told that some one else had gotten the tickets. I called customer service 20 minutes before the movie started, IT TOOK 4 HOURS TO GET A CALL BACK!!! which I missed and found out that I would have to go back in line again. I tried talking to someone on line COMPLETELY USELESS. I call again and finally get hold of someone after spending my whole lunch on hold. To find out that the code was sent to an email that didn't exist and that they failed to verify. Then I am told that because it is after the show time due to THEIR HORRIBLE CUSTOMER SERVICE that i am not going to get my money back. This company has lost more than just one customer. DO NOT USE THIS SERVICE IT IS A JOKE, WASTE OF TIME AND A COMPLETE WASTE OF MONEY!!!!
Wow. This has got to be the biggest joke of a company. The live chat team is not professional. They act like they don't care about the customer. I booked a movie and there is an error on the site. It gave me the wrong movie time. I called and spent almost 1 hour on the phone and internet trying to change it. They told me I have to set up an account to change it, so I did that. The refund did not give me back the service fee. I called and told them, because of their mistake, I had to to through this process and waste my time. I manually went in there the second time and had to click change movie time to get it right. They would not process the $4.50 refund and acted like the company would go bankrupt if they fixed their own mistake to make the customer happy. Last time I will use this site.
I purchased 2 tickets for a movie, show up prior to start time only to be told the movie theater is closed because heavy rain has caused leaks in the server room. I try to get a change of plans only to be told it can't happen and be directed to chat online. After 30+ minutes waiting for an agent I tell them what happened. This agent is "Katrina" she tells me essentially too bad the movie start time had already passed but she will have corporate call the theater manager and see if a refund can be given. In the process threatens me that if I dispute through my bank they will suspend my account! Then I get an email from the same "Katrina " the next day saying sorry, it was already after the start time!!! So, even though the theater is closed and your slow system took that long to get in touch with a person you still refuse a refund! Bad company! I would not use these scammers so I will dispute and get my money back!
We are a service-driven company, and our goal is to always exceed your customer service expectations. More importantly, if we're not consistently delighting you with our services, we want to know how to improve.
We got a call that Bill son was dying so I tried to cancel the tickets and was on hold for 25 minutes and the movie started so I could not get a refund. I sent them a text of the funeral arrangements. I will never use Fandango again 25 minutes!!! Really who answeres the phone? one person
An absolutely despicable company!
They just did that to me and said they can't do anything about this so I am putting this out on Facebook and other sites so everyone knows what a scum this company is and all so going to report them to the BBB AND IF THERE IS ANYONE THAT GOT SCREWED BY THIS COMPANY YOU SHOULD REPORT FANDANGO TO THE BBB .THEY NEED TO CHANGE THERE FOREMATT BECAUSE WHEN YOU PRESS WHERE You WANt TO GO and SEE THE SHOW ,IT GIVES YOU ANOTHER SITE TO GO SEE THE SHOW AND BY THE TIME TOU FIND OUT THEY SCRWED UP THEY SAY IT IS TO LATE THAT YOU LOST YOUR MONEY .THIS IS WRONG AND I WILL NOT LET A BIG COMPANY LIKE THIS FUCK ME OVER.
I reported them too. An absolutely despicable company!