I have been calling for 3 weeks to get an refund because the movie theater was closed. I have been waiting for hours to talk to someone. I talked to one person and she told me that I will get my money back in three days, and this was 2 weeks ago. I am unhappy with this and will never use Fandango ever again! All I want is to get a credit or money back!
EMAIL the BBB.
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Customer Review Rating:
WORST customer service was disconnected by chat mid chat. I was only trying to exchange tickets for a different theatre should have been an easy fix. Waited 30 minutes to be told no and them disconnect the chat
I only want to exchange tickets after the threat of inclement weather caused my friends and I (5 of us in all) to miss out on the movie showing last weekend. I have been trying since then to speak with a customer service rep. No one answers the customer service line or live chat. It makes me believe that neither is manned by actual people. I will be contacting the corporate office and sharing with everyone I know to NEVER patronize this company.
I have had the same issues. I am on hold now. 5 minutes average wait time...9 minutes later. Did the Live chat 5 days ago, waited 30 minutes in the Q and 20 minutes later on with the rep still no satisfaction....SO PEEVED!
You have the worse service ever. I am filing a complaint with the BBB. I waited forty mins to exchange days for movie tickets i bought and never spoke to a real person once. Hang up on eight times and all this stress for a movie night deferred. I've used you before many times, I love movies. It was my husband's birthday outing I feel so disappoint. If you care give me a credit or something, don't just steal my hard earned money.
this happened to me too.. Write to the BBB , also each day post the same comments on this page. they will not refund your money but you will get your tickets back . DO NOT give up send a message to Chuck Davis via Twitter .
Hello. My name is Keisha ogitchida.I have just had the worse service ever. I waited to be helped by one of your representitves for forty minutes and finally I had to hang up. I wanted to exchange tickets for the next day because I intended to attend a show Saturday not friday. I lost 44.00 dollars because no one would help me. I was hung up on eight times and in the end i am resigned to never use your service again. You clearly don' t care about people. I will make sure to share to all my friends on facebook etc of this experience and warn them and any one , to not use your service. There is no excuse for this type of treatment. This was for my husband's birthday, i' m so disappointed.
This company is terrible. I have been trying to get a refund or exchange for the tickets that I purchased. I have been on hold for 30 minutes. I purchase tickets to see a movie and upon arrival to the movies a problem developed. We tried to contact a human to no avail. All the number lead to a long wait or they put you on hold and do not return. All I want to do is exchange for another day and theater
I was given a gift of a fandango gift card and attempted to purchase tickets . I first tried as a VIP and the system did not allow. I then purchased tickets as a guest. The system timed out twice I had no idea the sale went through until long after the fact. The tickets were not used. After more than a 20 or longer minute wait trying to solve this I was told the system is working fine and I am SOL. I definitely will not use this system again and suspect this system time out strategy increases your profits.
Never have I received such horrible customer service. I asked for a supervisor was put in touch with Elizabeth who was of no help. Asked for corporates number. She didn't have it (what a joke). Asked for her supervisor. She kept saying she was in charge. Obviously she is t the CEO so there is someone above her. 20 min of going back and forth she still wouldn't give me her supervisor. Which I have a legal right to. This is a public servicing agency. I have the right to speak to her supervisor. She then gave me a bs name and gave me the phone number to customer service, really? I have everything recorded and will be contacting the better business bureau
Garbage. Spent 40 minutes holding st 8am to get no reply. Spent another 30 holding at the theatre when they couldn't find my purchase with the Fandsmgo card. The company had not sent me a confirmation email. Representative told me I needed names of the staff and management which put me back in the line of people. Then he told me to do about 10 more steps to initiate a refund process all with a blaming tone. "Now that its after the showtime you have to do this." It wasn't after show time when I started the calls! Also it would be a credit in a VIP account. Idiots, no one is going to continue with you when you screw up the first interaction and create disappointed kids who aren't seeing the movie with their friends, while friends sit next to their seats in a sold out Show! Avoid this company at all costs.
Had the worst experience with Fandango and will never be using them for my movie tickets ever again!
I was buying a ticket for my husband for a movie. I had to ask him what time he wanted, and when I got back the session timed out. By mistake, I purchased his ticket for today instead of tomorrow. I used a $2.00 promo code, and paid the rest with a gift card. I quickly bought the correct date one, and got on chat to see about a refund- this was about an hour before the movie time. I had to wait an hour and a half (212 people in chat). When I finally got on, I was told They could not refund me because the movie had started, and I had used a promo code. Really? I waited an hour and a half in Chat to get the refund! Now you're screwing me out of $9.93 because I used a lousy $2.00 promo code- AND I had to book it AGAIN- so had to pay TWICE! And by the way, The promo code never APPLIED- because BOTH tickets were $9.93- So your company just LOST a potential new client. Unless this gets resolved, I will NEVER use Fandango again, and I will be on every social media site there is to make sure my friends don't either. Worst Customer service EVER!
I am really disappointed to find that the Senior Tickets for Regal cinemas in Bend, OR is now $9.00. No competition for movies except Tin Pan Alley and McMenamins .....
Why are you just showing Fences at 10 pm in some states like Indianapolis, Bloomington, and Minnesota?
You are a bunch of low life incompatent people. I have tried 5 times to purchase a movie ticket for regal cinemas 20 in Yorktown VA, and all you system does is kick me out at the point I try to pay for the saying there has been an error, when I enter all information correctly. Plus when I try to contact corparate headquarters via phone I rather get a busy signal, or a error sound and a statement saying your call can not be completed, when I should be getting a answering machine or voice mail for complaints. Now I have to go down to the theater early enough to get the ticket and pay in person because your system is failing. THANK YOU FOR THE INCONVENIENCE INCOMPATENT ONES!!!!!! I you want to reach me my name is Mark Williams. My number is (hidden). Maybe I'll answer, or maybe I won't. At this point I'm very upset because yeall can't keep your system functioning like it should. What a group of incompatent idiots.
AWFUL Never can get thru to anybody and when you do they say its to late for a refund you should have contacted us sooner. Ha. Contact them. what a joke. They owe me 80.00. They charged me for tickets for a sat. nite show ( that I went to) but also for the Friday show ( which I did not order)
Get a hold of the BBB and file paperwork with them. It is free. I did it and it took some time. about 4 - 6 weeks. I kept om them . do not give up. They only owed me 20.00 it was not about the money it was to make a point that they can not steal from us. Also email the CEO. Put on there FB page your experience.
What is the email of the CEO?
CALL THE BBB they will help you i got mine back. Keep at it ..
Here is some info on how the shit company works Refunds and exchanges for Fandango credit are only available to customers who have created a free Fandango VIP account with us. From your description of the situation you encountered, we still verifying your compensation request, but only after you have registered as a VIP through the following page: http://www.fandango.com/fandangovip Once you have created your account, please respond to this email so your request can be processed. We look forward to hearing back from you. Best regards, Joanna G Fandango Customer Support www.fandango.com Wireless access: mobile.fandango.co
can you help with my case above? (hidden) thanks
SHOWTIME 12/15/16, 7:30 pm
On the date purchased, an executive in my organization was with us at a holiday party. When he heard we were going, he asked to go with the group. I showed him on my phone the date, time, and theater we were going to and he grabbed my phone and purchased his ticket. I later realized that his ticket was showing up on my account because I was logged in. A few minutes prior to showtime, we get notified by his secretary that he is still in meetings and will not be attending. I try to log on but have no service where I am in the theater and if I left the line to see Star Wars, I would lose my place after 2 hours of standing. I asked the manager to come to me and he assured me that I could take care of it the next day by calling fandango's customer service line. I called them the next morning and explained the situation and that the secretary had asked that I please refund the ticket amount to his card. The customer service rep told me she could not help but would escalate it to corporate. She told me I would get a copy of the email after I asked. I also went online to fandango.com and filed a ticket via their website and never heard back from either customers service nor the website ticket. I waited 3 days and called again only to find out that it had been "denied" because I requested after the movie had passed and after I asked to get escalated to a supervisor, all he could do was file another ticket. I HAVE to get the money back to the executive of my organization or else I could jeopardize my job. PLEASE HELP!
SIMPLY THE WORST ALL THE WAY AROUND. WORST CUSTOMER SERVICE BECAUSE THERE IS ABSOLUTELY ZERO CUSTOMER SERVICE. IMPOSSIBLE TO GET A REFUND OR CHANGE DATES. FANDANGO IS A FRAUD AND SHOULD DEFINITELY BE REPORTED TO THE BETTER BUSINESS BUREAU BY EVERYONE WHO HAS PROBLEMS WITH THEM. A CLASS ACTION SUIT COULD ALSO BE AN IDEA, SINCE SO MANY PEOPLE ARE RIPPED OFF BY THEM. WHAT A HORRIBLE WAY TO RUN A BUSINESS.