I had to rudest customer service agent and they are not helpful at all! I will not use fandango again and will encourage others not to as well. My grandfather past away before a movie and that was not the first thing I though about but when I did remember I had no service in the hospital to cancel tickets and get refund. Fandango would not refund me even after waiting 1hr and 30min on hold AND 2 days to "process and emergency claim" only to get the same answer, NO! What a joke!
Hi Chuck Davis!
We had purchased six tickets for a movie at 5pm this evening (11/15/18). We live in West Wyoming, PA. The theater is in Moosic. We are experiencing a Nor'easter currently, but we piled in the car anyway. The weather would not allow us to make it to the theater. I jumped onto your website's customer service and I was #11 in line at 4:43. I FINALLY GOT THROUGH at 5:18. Takarai informed me that there will be no refund as the movie had already started. It didn't matter that it was your inept website that left me hanging. Upon arriving home, I called your customer service line and I received the same song and dance from Rome and Hawa. Jasmine, a supposed supervisor, hung up on me. Chuck, weather is not a secret. Nor is my wait time on your extraordinarily inept website. I tried calling your corporate office and guess what? Your phone is out of order. We will not be using your service again as I feel swindled. You and your staff should be ashamed of yourselves.
I purchased two tickets and right before going into the movie the ticket timed out. I tried my gmail and found that the ticket wasn't there either. The Cinamark looked up the credit card info and still could not find my families tickets. we are standing there with drinks and snacks trying to get to find out that they cannot find our tickets and were told that some one else had gotten the tickets. I called customer service 20 minutes before the movie started, IT TOOK 4 HOURS TO GET A CALL BACK!!! which I missed and found out that I would have to go back in line again. I tried talking to someone on line COMPLETELY USELESS. I call again and finally get hold of someone after spending my whole lunch on hold. To find out that the code was sent to an email that didn't exist and that they failed to verify. Then I am told that because it is after the show time due to THEIR HORRIBLE CUSTOMER SERVICE that i am not going to get my money back. This company has lost more than just one customer. DO NOT USE THIS SERVICE IT IS A JOKE, WASTE OF TIME AND A COMPLETE WASTE OF MONEY!!!!
Wow. This has got to be the biggest joke of a company. The live chat team is not professional. They act like they don't care about the customer. I booked a movie and there is an error on the site. It gave me the wrong movie time. I called and spent almost 1 hour on the phone and internet trying to change it. They told me I have to set up an account to change it, so I did that. The refund did not give me back the service fee. I called and told them, because of their mistake, I had to to through this process and waste my time. I manually went in there the second time and had to click change movie time to get it right. They would not process the $4.50 refund and acted like the company would go bankrupt if they fixed their own mistake to make the customer happy. Last time I will use this site.
I purchased 2 tickets for a movie, show up prior to start time only to be told the movie theater is closed because heavy rain has caused leaks in the server room. I try to get a change of plans only to be told it can't happen and be directed to chat online. After 30+ minutes waiting for an agent I tell them what happened. This agent is "Katrina" she tells me essentially too bad the movie start time had already passed but she will have corporate call the theater manager and see if a refund can be given. In the process threatens me that if I dispute through my bank they will suspend my account! Then I get an email from the same "Katrina " the next day saying sorry, it was already after the start time!!! So, even though the theater is closed and your slow system took that long to get in touch with a person you still refuse a refund! Bad company! I would not use these scammers so I will dispute and get my money back!
We are a service-driven company, and our goal is to always exceed your customer service expectations. More importantly, if we're not consistently delighting you with our services, we want to know how to improve.
We got a call that Bill son was dying so I tried to cancel the tickets and was on hold for 25 minutes and the movie started so I could not get a refund. I sent them a text of the funeral arrangements. I will never use Fandango again 25 minutes!!! Really who answeres the phone? one person
An absolutely despicable company!
They just did that to me and said they can't do anything about this so I am putting this out on Facebook and other sites so everyone knows what a scum this company is and all so going to report them to the BBB AND IF THERE IS ANYONE THAT GOT SCREWED BY THIS COMPANY YOU SHOULD REPORT FANDANGO TO THE BBB .THEY NEED TO CHANGE THERE FOREMATT BECAUSE WHEN YOU PRESS WHERE You WANt TO GO and SEE THE SHOW ,IT GIVES YOU ANOTHER SITE TO GO SEE THE SHOW AND BY THE TIME TOU FIND OUT THEY SCRWED UP THEY SAY IT IS TO LATE THAT YOU LOST YOUR MONEY .THIS IS WRONG AND I WILL NOT LET A BIG COMPANY LIKE THIS FUCK ME OVER.
I reported them too. An absolutely despicable company!
I ordered 2 tickets yesterday for Crazy Rich Asians at the AMC Kabuki in San Francisco. I received NO confirmation and NO tickets.
I tried to contact Fandango about this but got nowhere.
So I had to buy other tickets from AMC !!!
So now I want my $30 + returned on my Visa account!
Attention everyone!!! DO NOT GIVE THIS COMPANY YOUR BUSINESS! THEY WILL RIP YOU OFF> THEY EVIDENTLY HAVE HACKERS THAT COME IN AND STEAL YOUR PROMO CODES SO YOU ARE UNABLE TO USE> BEWARE!!! CORPORATE PHONE # IS A FAKE!!!
FANDANGO is a scam . Can not get an answer from anyone and corporate phone number is a fake!!!
Dear Chairman Davis;
The film Black Klansman has received rave reviews as a must see film. Why is it, this film is not showing at the Queens College Point Location in Whitestone??? Once again, it is clear, the weekend box office numbers are impacted by the number of locations showing these kinds of films. Let the people decide if they want to see it, SHOW THE FILM AT THIS LOCATION.
I recently had a very upsetting experience with your company. I purchased tickets online for Mission Impossible. I intended to purchase tickets online for the O fallon Il cinema. I inadvertently, purchased the tickets, online, for the Addison Il theater. I did not become aware of this until I reach the theater. We brought the mistake to the agent once we realized this. We were not informed of your policy that we had a limited amount of time to contact you. We were only told they could not refund us at this location.
We were in good faith that your company would make amends for us, so we went ahead and purchased tickets for the show time and place I had originally intend for and watched our movie that evening.
When I called Fandango on the Monday following the movie I was informed that I was suppose to call you immediately while I was still at the theater and before the scheduled show time. Since I had not followed this procedure the agent I spoke to insisted there was nothing he could do to reimbursement us.
Your policy offends me. You can reimburse any customer you see fit and any time. I hope your are willing to review this policy and stop benefiting from the honest mistakes of your online users. Especially those who trusted you and purchased tickets twice in order to enjoy a show.
Here's my story and what Fandango has do to me and they continue to do. Now I have several hundred and every so often I go watch a movie and its gone and they want to charge me again they blame it on a computer problem and this is what happened a couple years ago to me and here my email I sent to them. I have an account with you and I'm just curious why would you suspend my account temporarily after I've ordered over 390 movies in the past 2 years. They told me at the call center in Colorado The reason it was temporary suspend it is because I've canceled too many pre-ordered and non-watched movies. I may have canceled over 60 plus that were pre-orders and regular movies that were never watched. So you know I live on a budget and recently just went through chemotherapy for cancer now I'm being penalize for changing my mind and canceling pre-order movies and regular movies that were never watched because I wanted to put little more money down on my medical bills. It just Seems alittle unfair to be temporarily suspended After I have spent over $5000 in movies via through fandangonow and Mgo because you're concerned about $600 worth of movies that I canceled in the past that were never watch and were per-orders. Very disappointedthat you would temporarily suspend my account because I had to use the money to pay medical bills because of my chemotherapy. Maybe I should tell more people about how fandangonow temporary suspend my account because I had to pay my medical bills related to my chemotherapy because I had to cancel never watched movies and pre-order movies that were never watched to pay my medical bills.
My plan was to go to war with this company because they stole $105 dollars from me and no matter what I said they would not give it back. I never intend to purchase from Fandango again and I intend to let my camp know not to use your services.
I need to speak to someone from corporate NOT customer service. Feeling misled from a rep. and not getting my issue solved. Thank you.
Fandango is a horrible company. I used Groupon tickets to go to a movie on my sister's birthday. It ended up we met friends up at AMC and found out that they changed their seating and now you have to reserve all seats. So some of us had pre-purchased tickets and some did not, but all seats were taken except for the first row, which we said we would take. We couldn't even have to those seats because they couldn't refund us for Groupon and Fandango, so they could recharge us at regular price. I was told by the AMC manager that Fandango would refund my money since we were leaving to go to another theatre, so we could sit together.
I called Fandango right away (in the theatre) and sat on hold for 45 minutes on the way to the other theatre, so I hung up when we had to go in for the show. I called back 3 days later, because I work day and night (2 jobs) and they told me that I called an hour later than I said because they go by Eastern time, so I could not get a refund because it was after the show started.
I was told a supervisor would call me back in 20 minutes because she was on break and I never got a call back.
They can eat my $6.18 and I will never use their service or Groupon (if it has to do with Fandango) ever again.
I work in CS too and I understand that rules are rules, except there are actual loop holes in certain circumstances. They can see I never picked up my tickets and used them. They are thieves.
Since July 17th I've been trying to get Fandango to credit a duplicate charge for tickets back to my acount. The first time I tried getting tickets it errored out and said try later. The next day I saw two pending charges for the same amount but Customer service told me the one was cancelled and would'nt go thru, but both were taken out of my account. I've tried answering Corporates auto emails to no avail. I just keep getting the same email response but no action to credit the 47.64 Fandango took out twice. below is the email and my response I keep getting with no action. Thank you for your question. Please expect a response within 72 hours. Fandango Customer Support You may also update this question by replying to this message. Because your reply will be automatically processed, you MUST enter your reply in the space below. Text entered into any other part of this message will be discarded. [===> Please enter your reply below this line <===] [===> Please enter your reply above this line <===] Discussion Thread Auto-Response 07/23/2018 11:06 AM Your question has not been submitted yet! Try one of the Answers below. If your issue remains unresolved click the "Finish Submitting Question" button below. The following answers might help you immediately. (Answers open in a separate window.) Answer Link: Charged for unsuccessful order Answer Link: Fandango gift card exchanges or refunds Answer Link: Fandango/Quantum Acquistion Answer Link: Will I earn VIP+ Points for purchases made on FandangoNOW and FanShop? Answer Link: Cargos por rdenes malogradas Customer By Email (Christine Hafner) 07/23/2018 11:06 AM Both transactions were deducted from my checking account. The duplicate is not in a pending state, so please issue a credit to my account
The issue has NOT been resolved and I am a very unhappy customer. I signed up for Fandango VIP for the benefits I was advised I would receive. I rec'd a $6.00 credit, which expires on 7/25 per the email. I tried to use it, to purchase movie tickets and can't as it states I need to use it to stream a move, which I don't and never will. The C/S rep advised me that I hit the wrong button when trying to redeem and there is nothing I can do; I lost $6.00 credit. I asked her for a manager and was advised there were none. I asked her for Fandango's president's email address as I can't be the 1st person to mistakenly hit the wrong button (as I am new to Fandango and thought when it said redeem now; I could use for a movie ticket) and she said she didn't have the email address. She said I was not the only person who has made this error, however she has strict instructions that nothing could be done to correct the issue. I'm sure she was only doing what she has been advised and trained to do and I do not fault her. I fault the fact that the error can't be corrected, there were no supervisors to speak with and that she said they couldn't correct the issue either and that she has no other alternatives to assist me.
This is a very bad way of doing business and are not servicing your customers well. I would like the CEO's email address because if this is how you treat customers who make an honest mistake; it needs to be addressed and corrected ASAP.
This web site took my money and will not give it back I have been contacting them for a month and get bullshit answers I will be deleting my app and stick with amc at least when u have an issue they resolve it right away
Yes, I'm dealing with the same b.s. on my end!!!!
I had an unfortunate issue with a male phone operator named Maurice, I was calling about a Fandangonow problem. When I googled fandagonow *********** popped up. So I gave it a call not realizing the number was simply for fandango.com. I waiting first for about 25 minutes to get to a rep and I was fine with that. I have purchased 21 movies in less then a year with Fandangonow and have rented much more. Not to mention the movies I go to in the Fandango theater up the road from my home. I am a movie buff and when I saw that all my movies were gone after a long night at work I wanted to come home and watch my movie I had just rented but couldn't. I just wanted to solve a problem and I was terribly upset about the situation, which I explained to Maurice,he informed me that this was a problem they were experiencing and said I will transfer you to someone who can help. I then asked how long the wait is and he then informed me that he was not sure it was a different department. I responded okay and I was on my way to getting to the bottom of finding my 22 movies. After about 20 minutes I began to figure out Maurice did not transfer me. There was no music playing in the background just dead air with the minutes still counting. I was terribly disappointed, especially when I called back and it took 40 minutes to get through to find out Maurice had misguided me leading to loosing almost 2 hours of my day trying to figure out a problem that Maurice could have solved for me by informing me that this was not the right phone number. I love what your company provides and I will never stop watching movies but maybe I will just stop supporting your company if this is really the way you guide your customers. Something that should have take 40 minutes tops took 2 hours. I was to worried my movies had been stolen. I think Employees like Maurice need to be either guided better themselves or not allowed in positions such as these. I hope we can resolve this issue but as of right now my loyal business is on hold and that is a shame to because I was going to treat my niece and nephew to a movie Sunday, by seeing Incredibles 2 and Jurasic World. For our monthly movie mania but I guess I will have to take my Business to a Fandango FREE theater.
I trust that Fandango will make this right and come up with a resolution that is fair.