Information, reviews and public commentary for US companies

 

Fandango Inc.

Rating
0.184685
Web
www.fandango.com
Related
Comcast
Address
12200 W. Olympic Blvd., Ste. 150
Los Angeles, CA
90064
Contact
Chuck Davis
Role
Chairman and CEO
Phone
(310) 451-7690
Fax
(310) 451-7861
Twitter IDs
@Fandango
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Persons - 3 h 30 m ago

3

FANDANGO IS REALLY BAD WITH CONSUMER SERVICES!!!!! So I've heard.

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vanessa - 3 d 14 h ago

0

Does anybody know how to get your money back. I ordered a movie online and they sent me to the wrong location

please post a good customer contact number on site. I keep getting the run around

Vanessa

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Chuck Davis I am the CEO of Fandango - 6 d ago

Chuck Davis I am the CEO of Fandango . my company sucks and i will keep you on hold for 45 minutes . i will then instruct my staff to give you the run around.... please visit us again .

Again my name is Chuck ..but you can call me shit head ...

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J - 22 d 7 h ago

0

WORST CUSTOMER SERVICE EVER (KIM # 585) DID NOT WANT TO HELP - WAS ON HOLD FOR OVER 20 MINUTES. I HAD 2 PHONES ON HOLD, AND WAITING FOR A LIVE CHAT - I PURCHASED A MOVIE AND I OVERLOOKED AT THE TIME, I GOT AM INSTEAD OF PM (I ACKNOWLEDGE, PARTLY MY FAULT). I CALLED CUSTOMER SERVICE AND ASK IF THERE ARE ANY OPTION FOR ME NOT TO WASTE MY MONEY - I DID NOT WANT A REFUND, I JUST WANT TO SEE THE SAME MOVIE - BUT ALL KIM DID WAS TO SAY NO!!!! EVERYONE WILL SAY NO TO YOU EVEN IF YOU CALL MY SUPERVISOR. WHAT KIND OF CUSTOMER SERVICE ARE YOU RUNNING FANDANGO??????

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Anonymous - 13 d ago

I got my tickets back . call the BBB. - email

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Brielanay - 8 d 14 h ago

Call who? I am trying to do the same!

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Fandango sucks shit - 6 d ago

0

go on line and look at the BBB in your state . file the motion . fandango will send you an i am sorry note, dispute the note, if you are not a "VIP" customer you will need to become one. it is free. they will send you a 2nd letter saying they are sorry -via the BBB with your new tickets.

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SDJ - 6 d 14 h ago

0

Tried to log in to make a change on my purchase, their website was not working. Called and had to wait almost a half hour, movie started and now I cannot get money back. I did what I was suppose to and nothing

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Willis - 7 d 12 h ago

0

I've have now called 3 DAMN DAYS IN A ROW EVERYTIME SAYS BUSY AND CALL BACK LATER!!!!!!!! I've left a voice mail ato corporate and still waiting for my call, this is a joke of a franchise and I will get this resolved one way or another for my troubles.

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D-mom of 2 - 8 d 9 h ago

0

I purchased ticket to watch leggo batman with my family. I got a confirmation and was prompted to choose an option to view my tickets. I chose mobile, then i was greeted by an error message that said my purchase had an error or didnt exist. So i checked my account and sure enough the 50$ were taken from my account. so I logged back in to view my purchase history ... there it was,i took a screen shot and and proceeded to press view then was greeted by another error message.I called several times ...busy tone....hung up on....busy tone....no one available. I decided to go with the family all the way to the theater ...they couldnt help and by that time the room was full. I have had the worst experience.. My kids were so excited. I cant afford the movies .. last movie they saw in the theater was cinderella. They are devastated.

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Brielanay - 8 d 14 h ago

2

This is ridiculous I purchased the wrong tickets didn't realize it OBVIOUSLY didn't realize it so tried to get a refund they keep telling me NO. You can OBVIOUSLY see that the tickets weren't used yet you can't refund them. I have NEVER had an issue with fandango before but NOW IM PISSED!!

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FANDAGO SUCKS - 8 d 15 h ago

0

NEVER EVER USE FANDANDO! THEY HAVE THE WORST CUSTOMER SERVICE. THEIR JOB IS TO RIP OFF PEOPLE! KEEP YOUR MONEY!

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Paul - 9 d 8 h ago

0

This is the

Worst customer service waited for three fucking hours and then they said it was to late what a ripoff company DoNot use Fandango

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Anonymous - 10 d 13 h ago

0

WORST CUSTOMER SERVICE EVER! The chat feature takes an hour and keeps bumping the hold time back, if you don't get disconnected that is. Then once they get to you, they tell you it's too late and refuse help.

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Cess82k@gmail.com - 20 d 8 h ago

0

Worst experience ever. I would never purchase from fandango again. I purchased tickets today January 29, 2017 for sleepless at 8:45 pm. I wasn't able to make it for that time ,so I called at 8:10 pm to change my tickets for the next showing. Fandango had me on hold for over 30 minutes. When I did get help it was after 8:45 pm, which was the showing time of the movie I wanted to see. It cost me 30 dollars and something change. Customer service said they couldn't exchange the tickets or refund me because it was after the showing time. After I explained that if they realize that they had me waiting over 30 minutes before they picked up. They said no it would be up to corporate. Dispit the fandango answering machine saying repeatedly that in five minutes, a customer service representative would be picking up. They picked up after 30 minutes. I don't know if this is the first time for fandango, but it is for me. Now I have to purchase new tickets in person, because with Fandango it sucks. I'm very sorry I trusted fandango, and I will be posting this, so no one will follow my steps. Customer service didn't help me out at all, and when asked for a supervisor, the representative stated I would get the same answer.

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Trina - 27 d 14 h ago

0

Simply horrid to deal with I bought a gift card the pin does not match spent four hours on the phone email live chat supervisor to be told if you don't email us a picture of the card or fax it we can't help you email did not work supervisor useless customer service absolutely insane hold times 40 mins for the first call 55 mins for the second call 44 mins on live chat being bumped in the que up and down horrible experience will never ever use Fandango again

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Rich - 34 d 28 s ago

0

I have been calling for 3 weeks to get an refund because the movie theater was closed. I have been waiting for hours to talk to someone. I talked to one person and she told me that I will get my money back in three days, and this was 2 weeks ago. I am unhappy with this and will never use Fandango ever again! All I want is to get a credit or money back!

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rose - 29 d 12 h ago

0

I had the same issue they closed due to weather and I even asked for refund prior to start time, their rep Ashley sent ridiculous emails and didn't follow up it takes corporate offices to refund a lousy $11 and they would rather loose blood than refund they even verified (since they don't believe people) that it was closed and that still didn't get me the refund. I will never ever go through them and posted a complaint on two sites as its the principle. Eventually people will get the idea and the word will get passed around this company won't last long

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Anonymous - 34 d 18 h ago

0

EMAIL the BBB.

BBB Online Complaint System | Get Started - Better Business Bureau

https://www.bbb.org/consumer-complaints/file-a-complaint/get-started

What complaints do we handle? Disputes that relate to marketplace issues experienced with the services or products a business provides.

Customer Review Rating:

Positive 0%

Neutral 0%

Negative 100%

[15] Reviews

[494] Complaints

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Swjl - 35 d 9 h ago

0

WORST customer service was disconnected by chat mid chat. I was only trying to exchange tickets for a different theatre should have been an easy fix. Waited 30 minutes to be told no and them disconnect the chat

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Disappointed - 37 d 9 h ago

0

I only want to exchange tickets after the threat of inclement weather caused my friends and I (5 of us in all) to miss out on the movie showing last weekend. I have been trying since then to speak with a customer service rep. No one answers the customer service line or live chat. It makes me believe that neither is manned by actual people. I will be contacting the corporate office and sharing with everyone I know to NEVER patronize this company.

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DOUBLY DISAPPOINTED - 36 d 15 h ago

0

I have had the same issues. I am on hold now. 5 minutes average wait time...9 minutes later. Did the Live chat 5 days ago, waited 30 minutes in the Q and 20 minutes later on with the rep still no satisfaction....SO PEEVED!

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Keisha L. Ogitchida - 43 d 8 h ago

1

You have the worse service ever. I am filing a complaint with the BBB. I waited forty mins to exchange days for movie tickets i bought and never spoke to a real person once. Hang up on eight times and all this stress for a movie night deferred. I've used you before many times, I love movies. It was my husband's birthday outing I feel so disappoint. If you care give me a credit or something, don't just steal my hard earned money.

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Company sucks - 42 d ago

0

this happened to me too.. Write to the BBB , also each day post the same comments on this page. they will not refund your money but you will get your tickets back . DO NOT give up send a message to Chuck Davis via Twitter .

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Keisha Ogitchida - 43 d 9 h ago

0

Hello. My name is Keisha ogitchida.I have just had the worse service ever. I waited to be helped by one of your representitves for forty minutes and finally I had to hang up. I wanted to exchange tickets for the next day because I intended to attend a show Saturday not friday. I lost 44.00 dollars because no one would help me. I was hung up on eight times and in the end i am resigned to never use your service again. You clearly don' t care about people. I will make sure to share to all my friends on facebook etc of this experience and warn them and any one , to not use your service. There is no excuse for this type of treatment. This was for my husband's birthday, i' m so disappointed.

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