Information, reviews and public commentary for US companies

 

Fandango Inc.

Rating
0.242347
Web
www.fandango.com
Related
Comcast
Address
12200 W. Olympic Blvd., Ste. 150
Los Angeles, CA
90064
Contact
Chuck Davis
Role
Chairman and CEO
Phone
(310) 451-7690
Fax
(310) 451-7861
Twitter IDs
@Fandango
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Jaime Salas jr - 10 d 6 h ago

4

Can fandango play the movies called child's play and the intruder and voorhees and others , please ?

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Sheila - 22 d ago

2

I was under the impression that fandango earned rewards could be used on any movie ticket purchase.

I was quite disappointed that you can only select from a few movies in the theater. In addition, the rewards expire in 2-3 weeks, so you can't even wait for the movie selection to change. This will definitely not incentivize me to buy from fandango in the future. I would rather buy from the theater itself. Just wanted to provide my feedback.

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Anonymous - 33 d 15 h ago

0

FIRST IMPRESSION: THE WORST CUSTOMER SERVICE !!

I was on hold for 30 minutes and then it took 3 more houirs for a call back?

Is this is indicative of how you guys operate -- NO WAY !

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Connie Kelly - 56 d ago

0

Awful customer service. I bought a ticket for a movie via Fandango. I went to the theater. The movie was cancelled. I never saw the movie. Fandango will not provide a refund after many attempts. So frustrated.

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Once loyal cutomer - 66 d 11 m ago

0

The worst customer service I have encountered in a lifetime. Not sure what kind of impression this company is trying to meet but they are absolutely failing. I will no longer use Fandango or anything affiliated with them.

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F you - 97 d 16 h ago

1

F Fandango they are crooks and only give people the run around

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Megan Cox - 119 d 18 h ago

1

I had to rudest customer service agent and they are not helpful at all! I will not use fandango again and will encourage others not to as well. My grandfather past away before a movie and that was not the first thing I though about but when I did remember I had no service in the hospital to cancel tickets and get refund. Fandango would not refund me even after waiting 1hr and 30min on hold AND 2 days to "process and emergency claim" only to get the same answer, NO! What a joke!

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Anonymous - 124 d ago

Hi Chuck Davis!

We had purchased six tickets for a movie at 5pm this evening (11/15/18). We live in West Wyoming, PA. The theater is in Moosic. We are experiencing a Nor'easter currently, but we piled in the car anyway. The weather would not allow us to make it to the theater. I jumped onto your website's customer service and I was #11 in line at 4:43. I FINALLY GOT THROUGH at 5:18. Takarai informed me that there will be no refund as the movie had already started. It didn't matter that it was your inept website that left me hanging. Upon arriving home, I called your customer service line and I received the same song and dance from Rome and Hawa. Jasmine, a supposed supervisor, hung up on me. Chuck, weather is not a secret. Nor is my wait time on your extraordinarily inept website. I tried calling your corporate office and guess what? Your phone is out of order. We will not be using your service again as I feel swindled. You and your staff should be ashamed of yourselves.

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Marie - 148 d 1 h ago

0

I purchased two tickets and right before going into the movie the ticket timed out. I tried my gmail and found that the ticket wasn't there either. The Cinamark looked up the credit card info and still could not find my families tickets. we are standing there with drinks and snacks trying to get to find out that they cannot find our tickets and were told that some one else had gotten the tickets. I called customer service 20 minutes before the movie started, IT TOOK 4 HOURS TO GET A CALL BACK!!! which I missed and found out that I would have to go back in line again. I tried talking to someone on line COMPLETELY USELESS. I call again and finally get hold of someone after spending my whole lunch on hold. To find out that the code was sent to an email that didn't exist and that they failed to verify. Then I am told that because it is after the show time due to THEIR HORRIBLE CUSTOMER SERVICE that i am not going to get my money back. This company has lost more than just one customer. DO NOT USE THIS SERVICE IT IS A JOKE, WASTE OF TIME AND A COMPLETE WASTE OF MONEY!!!!

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abe - 156 d 19 h ago

0

Wow. This has got to be the biggest joke of a company. The live chat team is not professional. They act like they don't care about the customer. I booked a movie and there is an error on the site. It gave me the wrong movie time. I called and spent almost 1 hour on the phone and internet trying to change it. They told me I have to set up an account to change it, so I did that. The refund did not give me back the service fee. I called and told them, because of their mistake, I had to to through this process and waste my time. I manually went in there the second time and had to click change movie time to get it right. They would not process the $4.50 refund and acted like the company would go bankrupt if they fixed their own mistake to make the customer happy. Last time I will use this site.

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Nothing but a scam! - 160 d 14 h ago

0

I purchased 2 tickets for a movie, show up prior to start time only to be told the movie theater is closed because heavy rain has caused leaks in the server room. I try to get a change of plans only to be told it can't happen and be directed to chat online. After 30+ minutes waiting for an agent I tell them what happened. This agent is "Katrina" she tells me essentially too bad the movie start time had already passed but she will have corporate call the theater manager and see if a refund can be given. In the process threatens me that if I dispute through my bank they will suspend my account! Then I get an email from the same "Katrina " the next day saying sorry, it was already after the start time!!! So, even though the theater is closed and your slow system took that long to get in touch with a person you still refuse a refund! Bad company! I would not use these scammers so I will dispute and get my money back!

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No empathy - 174 d ago

0

**************************LIES**********LIES**********************

We are a service-driven company, and our goal is to always exceed your customer service expectations. More importantly, if we're not consistently delighting you with our services, we want to know how to improve.

**************************LIES*********LIES**********************

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Nancy Hollack - 192 d 23 h ago

0

We got a call that Bill son was dying so I tried to cancel the tickets and was on hold for 25 minutes and the movie started so I could not get a refund. I sent them a text of the funeral arrangements. I will never use Fandango again 25 minutes!!! Really who answeres the phone? one person

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Anonymous - 195 d ago

0

An absolutely despicable company!

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Gilbert Saavedra - 203 d 18 h ago

0

They just did that to me and said they can't do anything about this so I am putting this out on Facebook and other sites so everyone knows what a scum this company is and all so going to report them to the BBB AND IF THERE IS ANYONE THAT GOT SCREWED BY THIS COMPANY YOU SHOULD REPORT FANDANGO TO THE BBB .THEY NEED TO CHANGE THERE FOREMATT BECAUSE WHEN YOU PRESS WHERE You WANt TO GO and SEE THE SHOW ,IT GIVES YOU ANOTHER SITE TO GO SEE THE SHOW AND BY THE TIME TOU FIND OUT THEY SCRWED UP THEY SAY IT IS TO LATE THAT YOU LOST YOUR MONEY .THIS IS WRONG AND I WILL NOT LET A BIG COMPANY LIKE THIS FUCK ME OVER.

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Anonymous - 195 d ago

0

I reported them too. An absolutely despicable company!

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Gini Frings - 198 d ago

0

I ordered 2 tickets yesterday for Crazy Rich Asians at the AMC Kabuki in San Francisco. I received NO confirmation and NO tickets.

I tried to contact Fandango about this but got nowhere.

So I had to buy other tickets from AMC !!!

So now I want my $30 + returned on my Visa account!

Virginia Frings

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JEAN SMITH - 210 d 18 h ago

Attention everyone!!! DO NOT GIVE THIS COMPANY YOUR BUSINESS! THEY WILL RIP YOU OFF> THEY EVIDENTLY HAVE HACKERS THAT COME IN AND STEAL YOUR PROMO CODES SO YOU ARE UNABLE TO USE> BEWARE!!! CORPORATE PHONE # IS A FAKE!!!

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JEAN SMITH - 211 d ago

0

FANDANGO is a scam . Can not get an answer from anyone and corporate phone number is a fake!!!

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Anonymous - 220 d ago

Dear Chairman Davis;

The film Black Klansman has received rave reviews as a must see film. Why is it, this film is not showing at the Queens College Point Location in Whitestone??? Once again, it is clear, the weekend box office numbers are impacted by the number of locations showing these kinds of films. Let the people decide if they want to see it, SHOW THE FILM AT THIS LOCATION.

THANK YOU

MOVIEGOER

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Anonymous - 220 d ago

Dear Chairman Davis;

The film Black Klansman has received rave reviews as a must see film. Why is it, this film is not showing at the Queens College Point Location in Whitestone??? Once again, it is clear, the weekend box office numbers are impacted by the number of locations showing these kinds of films. Let the people decide if they want to see it, SHOW THE FILM AT THIS LOCATION.

THANK YOU

MOVIEGOER

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mary campbell - 224 d 19 h ago

0

Dear Fandango,

I recently had a very upsetting experience with your company. I purchased tickets online for Mission Impossible. I intended to purchase tickets online for the O fallon Il cinema. I inadvertently, purchased the tickets, online, for the Addison Il theater. I did not become aware of this until I reach the theater. We brought the mistake to the agent once we realized this. We were not informed of your policy that we had a limited amount of time to contact you. We were only told they could not refund us at this location.

We were in good faith that your company would make amends for us, so we went ahead and purchased tickets for the show time and place I had originally intend for and watched our movie that evening.

When I called Fandango on the Monday following the movie I was informed that I was suppose to call you immediately while I was still at the theater and before the scheduled show time. Since I had not followed this procedure the agent I spoke to insisted there was nothing he could do to reimbursement us.

Your policy offends me. You can reimburse any customer you see fit and any time. I hope your are willing to review this policy and stop benefiting from the honest mistakes of your online users. Especially those who trusted you and purchased tickets twice in order to enjoy a show.

Sincerely,

Mary Campbell

(hidden)

CONFIRMATION #A(hidden)

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Anonymous - 225 d 20 h ago

Here's my story and what Fandango has do to me and they continue to do. Now I have several hundred and every so often I go watch a movie and its gone and they want to charge me again they blame it on a computer problem and this is what happened a couple years ago to me and here my email I sent to them. I have an account with you and I'm just curious why would you suspend my account temporarily after I've ordered over 390 movies in the past 2 years. They told me at the call center in Colorado The reason it was temporary suspend it is because I've canceled too many pre-ordered and non-watched movies. I may have canceled over 60 plus that were pre-orders and regular movies that were never watched. So you know I live on a budget and recently just went through chemotherapy for cancer now I'm being penalize for changing my mind and canceling pre-order movies and regular movies that were never watched because I wanted to put little more money down on my medical bills. It just Seems alittle unfair to be temporarily suspended After I have spent over $5000 in movies via through fandangonow and Mgo because you're concerned about $600 worth of movies that I canceled in the past that were never watch and were per-orders. Very disappointedthat you would temporarily suspend my account because I had to use the money to pay medical bills because of my chemotherapy. Maybe I should tell more people about how fandangonow temporary suspend my account because I had to pay my medical bills related to my chemotherapy because I had to cancel never watched movies and pre-order movies that were never watched to pay my medical bills.

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Sage - 227 d 19 h ago

0

My plan was to go to war with this company because they stole $105 dollars from me and no matter what I said they would not give it back. I never intend to purchase from Fandango again and I intend to let my camp know not to use your services.

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disappointedmom - 229 d ago

0

I need to speak to someone from corporate NOT customer service. Feeling misled from a rep. and not getting my issue solved. Thank you.

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