FandangoNOW....what a pest. I have, or had an account with them and was being deluged with stupid emails every day or so. I unsubscribed and have been unsubscribing and complaining for the past six months...to no avail. They keep sending senseless responses as though they are just playing with me and not even reading my complaints. My original "unsubscribe" was simple enough...don't they have enough real work to do or do they just play around?
I have files of every "unsubscribe' letter they've answered senselessly.....and most of the spam they keep sending! If the company wants them they need only ask!
I'll never ever do business with this company again...and will spread the word at how bad they are!
On 3/17 I bought tickets for Beauty and the Beast and the movie times got switched up. When we got to the theater and realized it we were told from the theater manager that we could contact fandango and get a refund bc the tickets were never used. So I contacted fandango and was assured I could get a refund but that I would have to go to the theater and have them contact them because they printed the tickets out already and I also was asked why they(the theater) hadn't contacted them to begin with as they have a number for when issues like this occur. Well the theater manager assured me they talked to someone at fandango and although they don't usually do refunds after a movie has showed they would give me a refund bc I had already been told that I would be able to get one. I called 2 times after this call because no refund had showed up in my bank statements. On 4/7 I received an email from fandango customer service stating they were giving me a refund to my credit card and to be expecting it within a week. When no refund showed up still I called once again and spoke with Nate who asked for screenshots of my bank statements to which I attempted to send but for some reason he said he couldn't see them in the email while on my end I could. He said that he would send an email to the corporate office and to be expecting a response. I finally got an email back but instead of giving me the refund to my bank account, like they had stated they were doing, they refunded credit to my sisters fandango account for the 9 tickets I had bought. This is not what was agreed upon on my part not what was told I would be getting. When I called about it I was told by Bianca the supervisor that they made a mistake but now that the credit was put on the account they can't reverse it and give me my refund like they said they were going to do. I have never dealt with a company lacking so much professionalism and one that doesn't honor their word even when I have it in writing. This is not okay at all and now that they made a mistake I have to suffer because of it. I will not be doing business with fandango anymore and I will make sure to let everyone I know know about my experience with your company so that it doesn't happen to them.
Omg! So you never got a refund? Can we sue them? Because I tried to purchase some tickets from them and was kicked off the website. So my husband went and bought them from the theatre since I didn't get confirmation of my purchase. The next day there was a charge to my account. I call fandango and first let me say they put someone in training on the phone who's customer service skills, not to good. Then I get an email wanting proof of purchase from the theatre. What the fuck difference does it make? You can clearly see that I didn't use the tickets and your new jack told me that fandango has had a few complaints similar to mine.
I haven't received my refund either. Let's sue!
amazed is the name I am using because that is what I am amazed that this company is still in business. I was told that corporate does not talk to customers by the customer service manager. This is the worst customer service I have ever seen. I asked for something simple that any other company would do with no issues. But Fandango has from what I can tell a policy not to give refunds ever. I wonder if anyone has ever gotten an actual refund and not a credit. I say no one should ever buy or deal with this company ever. The effectively steal their customers money and I know they lie to them because I was lied to. This company should not still be in business.
On 4/21/2017, I bought tickets to Ghost in the Shell at the Burbank AMC 6. When I arrived to the box office I was told Ghost in the Shell has been cancelled and The Promise has been put in its place. We didn't go for The Promise and by the time we figured it all out, all movies had started. I have spoken to 3 different agents at Fandango's customer service. Who said they confirmed with the theater that in fact the movie had been switched out without notice.
Tim - said would take care of the refund, but when I spoke to Natalie on 4/28 she said nothing ever happened and that she would take care of the refund and escalate the matter to corporate and that I would receive a confirmation email(to which I never did). I spoke with Kim who assured me Natalie had taken care of it. I have received no confirmation or follow up emails. I called today 5/1 and spoke with Gerardo who said the matter was sent to the incorrect department and that he would escalate it for sure and send information to corporate for a refund. I was assured this would happen by Manager named Bianca who said that she see's the theater made this change and that my information has been sent to corporate and they would receive a response from corporate in 24 hours and I will receive an email. I'm so frustrated at this point, I don't think I will ever use or recommend Fandango again.
you will not get any reply from them .. Call the BBB and they will help. It took me about 3 mths, it was not about the money more about principal.
Corey: That is correct.
We do have a disclaimer on the confirmation page that states to arrive at least 30 minutes early to ensure your admission.
Considering I've noticed the lack of responses Fandango seem to give to complaining customers, I doubt this will get far. I too bought tickets for Fast 8 and after arriving at the wrong theater we decided that the movie would have started well before we arrived to the appropriate theater. So we called Fandango KNOWING they wouldn't give us a refund had the movie already started. But we stayed on hold for an hour before someone answered and denied us our refund. They "escalated" the call but apparently they sent me an email ( Which I did not get) and denied my refund. Thank you for scamming the hold line and causing us to wait so long that the movie would have started giving you the convenient opportunity to deny our refund. you can contact me at (hidden)
Yesterday (April 16, 2017), I bought 4 tickets to go see Fast and Furious 8 at 9:05 at Cinemark XD at Howard Hughes. We picked up our tickets but at the very last second, my group was unable to make the screening. It was just after 9 went I went to the box office to try and get a refund. After a few minutes, the box office attendant told me I had to contact Fandango in order to get a full refund. This was at around 9:10, when the previews had started playing. So I contacted a Fandango agent through the app who then told me that I was unable to get a refund at all because I had picked up my tickets and the movie time had started. I explained to her my situation and that it was already past 9:05 when I was told to contact you. She said she could not help me and could not refund my ticket. So to sum this up, not only did my party and I not see the movie, I couldn't even get a refund even if I tried to since it was well past the 9:05 start time when the theater box office told me that I had to contact you for a refund and that it'd be pointless anyway I wasn't going to get due to your policy. I wouldn't have minded so much had I bought just one ticket but I bought FOUR (4) which after fees came out to $54! After this experience, I will never use your site or app ever again to purchase movie tickets or even look at movie times. That fine print and policy has to be modified or you will get more angry customers like myself.
On 4/13 I spent over 40 minutes on your site trying to buy 3 tickets to see Boss Baby at the Century La Quinta (my 'usual' theater). When I finally got the site to work for me it didn't occur to me to check that the theater was right. if you follow my 'history' you can see that i was on the La Quinta site for at least 25 of those minutes. When I arrived at the theater with my 93 year old mother and 6 year grandson we were turned away by the ticket taker who declared the tickets to be invalid. He sent us to customer service. They are the ones who discovered that my tickets were issued for a different theater... which I did not have time to reach before the show began. So... I bought 3 MORE tickets -after getting your customer service phone # from the assistant manager who suggested that I call to get a refund. After a 24 minute wait on the line, I spoke to Jean (a male) REF#(hidden)73. I gave him my confirmation # WP54LC7 and requested a refund. I was told that there is no way to issue a refund without contacting corporate and that there was NO way for me to contact corporate. If (and it was only an if) corporate decided I should get a refund, it would take up to a week, I would not get the convenience fee (what CONVENIENCE?????) returned and there was no way to check on the status of my issue. Look, I ordered in good faith (and you can see it was not my first time). I request a FULL refund to my card immediately. I am a VIP member with an account. Since you have access to charge me, I assume you also have access to issue a refund or - because I will go to the movies again, a full credit to my account. (hidden)
I would like to file a complaint. I have used fandango for many years and never have I experienced the lack of integrity demonstrated today by customer service and the superviser on duty. First neither apologized for my inconvenience. I was basically called a liar after explaining over and over that I had been charged but no confirmation number for tickets. What was suppose to be a nice Easter Sunday afternoon was spent sending this email and explaining to my 7 year old that he will have to wait to go to the movies. As a single parent. I have a tight budget so that I can provide for my child. And to lose funds and get nothing in return is not acceptable. I plan to complain until my complaint gets to the right person. And I will not use fandango again unless this is addressed and resolved appropriately.
Fandango is a complete joke and waste of time. I've had several problematic issues when using your site and the fandango customer service team (or lack there of) is an absolute waste of time. I suggest using any other movie or show viewing app. Fandago is far from superior and well outside of any consideration of being a professional, legit, fair and of high moral standard company. I will be seeking legal action against fandago. I can be contacted directly to discuss my complaint. Being that I 100% know you have my payment information, you also have my contact information please contact me to discuss and rectify your lack of communication on this matter.
Terrible terrible company! Never using again!
Worst customer service I've experienced since Verizon sold out to Frontier!
just in CA, the BBB has been contacted a total of 552 call and email the BBB in your state. I got my money back plus free tickets . It took 25 emails. it is not about the money part . it was and is more the principal of the issue. stay on top of them. NO PLACE DOES IT SAY FINAL PURCHASE NON REFUNDABLE.
Not only do they not remove your e-mail when requested, they add you to various lists. That is a clear violation of law and I filed a complaint with the FCC. You all should as well.
Spoke to costumer service. They could not help me with my request. I asked for a supervisor. I spoke to both Elizabeth and Corey. They said that they would send it to corporate after verifying my e-mail. Two minutes later, I received an e-mail stating that they would not open up a claim or send corporate an e-mail. Thanks Fandango, you really are the best (not).
My complain is the same as everyone else. I should have read reviews before joining Fandango's VIP. It's a bunch of BS and the costumer service is rude.
Horrid! I ordered a movie through them, app sent them to wrong theatre, and I still got charged because by the time I get to the right theatre the APP sent it to, movie had started 1 hour prior!!!! WTF????? And they refused to refund me.
The customer service is BULLSHIT. I want my money back. I have receipts and will file legal action if necessary. this is unacceptable.
I won't tell my story because it sounds like the rest. Fax them continually your request or pay a High School student to do it for an hour back to back and see what kind of response you get.
this is completely unacceptable you purchase tickets and YOUR site has an issue, you go ahead and charge my credit card do not provide me a confirmation, then only provide methods of resolution that take forever to get through you call and have to listen to the same automated response over and over again your live chat is the most useless thing i have ever experienced i. Fandango then suggests you create an account to see your order and that does not work either, completely dissatisfied, i will for sure take the extra trip and drive to the theater to avoid ever having to deal with you again
Same thing happened tonme tonight too. 2 hours to chat then they refuse refund this is crazy I filed paypay dispute to try to force refund but im sure I will be ripped off.
DON'T EVER USE FANDANGO, THEY WON'T EVER REFUND YOUR
MONEY IF YOU CAN'T GO-FALSE ADVERTISING! $40 DOWN THE DRAIN. FIND ANOTHER SOURCE OF PURCHASE ONLINE.
Fandango rips you off. Don't use them if you expect a refund when
you cannot go.
Tried for hours before the show started to get a refund, couldn't get through via email or phone. It's a joke. They have deceptive and fraudulent advertising on their web page!!!!!! Getting a refund is impossible.
same here!!! I've been waiting 3 weeks now. They say I just have to "wait" for an e-mail to tell me if I'm being refunded or not when I called fair and square before the show & have purchased through them numerous times. I'm livid. I've realized I have to swallow the money or try and take this matter to court, but as I'm seeing EVERYONE says how terrible they are.
File a dispute with your credit card or your bank account