Considering I've noticed the lack of responses Fandango seem to give to complaining customers, I doubt this will get far. I too bought tickets for Fast 8 and after arriving at the wrong theater we decided that the movie would have started well before we arrived to the appropriate theater. So we called Fandango KNOWING they wouldn't give us a refund had the movie already started. But we stayed on hold for an hour before someone answered and denied us our refund. They "escalated" the call but apparently they sent me an email ( Which I did not get) and denied my refund. Thank you for scamming the hold line and causing us to wait so long that the movie would have started giving you the convenient opportunity to deny our refund. you can contact me at (hidden)
Yesterday (April 16, 2017), I bought 4 tickets to go see Fast and Furious 8 at 9:05 at Cinemark XD at Howard Hughes. We picked up our tickets but at the very last second, my group was unable to make the screening. It was just after 9 went I went to the box office to try and get a refund. After a few minutes, the box office attendant told me I had to contact Fandango in order to get a full refund. This was at around 9:10, when the previews had started playing. So I contacted a Fandango agent through the app who then told me that I was unable to get a refund at all because I had picked up my tickets and the movie time had started. I explained to her my situation and that it was already past 9:05 when I was told to contact you. She said she could not help me and could not refund my ticket. So to sum this up, not only did my party and I not see the movie, I couldn't even get a refund even if I tried to since it was well past the 9:05 start time when the theater box office told me that I had to contact you for a refund and that it'd be pointless anyway I wasn't going to get due to your policy. I wouldn't have minded so much had I bought just one ticket but I bought FOUR (4) which after fees came out to $54! After this experience, I will never use your site or app ever again to purchase movie tickets or even look at movie times. That fine print and policy has to be modified or you will get more angry customers like myself.
On 4/13 I spent over 40 minutes on your site trying to buy 3 tickets to see Boss Baby at the Century La Quinta (my 'usual' theater). When I finally got the site to work for me it didn't occur to me to check that the theater was right. if you follow my 'history' you can see that i was on the La Quinta site for at least 25 of those minutes. When I arrived at the theater with my 93 year old mother and 6 year grandson we were turned away by the ticket taker who declared the tickets to be invalid. He sent us to customer service. They are the ones who discovered that my tickets were issued for a different theater... which I did not have time to reach before the show began. So... I bought 3 MORE tickets -after getting your customer service phone # from the assistant manager who suggested that I call to get a refund. After a 24 minute wait on the line, I spoke to Jean (a male) REF#(hidden)73. I gave him my confirmation # WP54LC7 and requested a refund. I was told that there is no way to issue a refund without contacting corporate and that there was NO way for me to contact corporate. If (and it was only an if) corporate decided I should get a refund, it would take up to a week, I would not get the convenience fee (what CONVENIENCE?????) returned and there was no way to check on the status of my issue. Look, I ordered in good faith (and you can see it was not my first time). I request a FULL refund to my card immediately. I am a VIP member with an account. Since you have access to charge me, I assume you also have access to issue a refund or - because I will go to the movies again, a full credit to my account. (hidden)
I would like to file a complaint. I have used fandango for many years and never have I experienced the lack of integrity demonstrated today by customer service and the superviser on duty. First neither apologized for my inconvenience. I was basically called a liar after explaining over and over that I had been charged but no confirmation number for tickets. What was suppose to be a nice Easter Sunday afternoon was spent sending this email and explaining to my 7 year old that he will have to wait to go to the movies. As a single parent. I have a tight budget so that I can provide for my child. And to lose funds and get nothing in return is not acceptable. I plan to complain until my complaint gets to the right person. And I will not use fandango again unless this is addressed and resolved appropriately.
Fandango is a complete joke and waste of time. I've had several problematic issues when using your site and the fandango customer service team (or lack there of) is an absolute waste of time. I suggest using any other movie or show viewing app. Fandago is far from superior and well outside of any consideration of being a professional, legit, fair and of high moral standard company. I will be seeking legal action against fandago. I can be contacted directly to discuss my complaint. Being that I 100% know you have my payment information, you also have my contact information please contact me to discuss and rectify your lack of communication on this matter.
Terrible terrible company! Never using again!
Worst customer service I've experienced since Verizon sold out to Frontier!
just in CA, the BBB has been contacted a total of 552 call and email the BBB in your state. I got my money back plus free tickets . It took 25 emails. it is not about the money part . it was and is more the principal of the issue. stay on top of them. NO PLACE DOES IT SAY FINAL PURCHASE NON REFUNDABLE.
Not only do they not remove your e-mail when requested, they add you to various lists. That is a clear violation of law and I filed a complaint with the FCC. You all should as well.
Spoke to costumer service. They could not help me with my request. I asked for a supervisor. I spoke to both Elizabeth and Corey. They said that they would send it to corporate after verifying my e-mail. Two minutes later, I received an e-mail stating that they would not open up a claim or send corporate an e-mail. Thanks Fandango, you really are the best (not).
My complain is the same as everyone else. I should have read reviews before joining Fandango's VIP. It's a bunch of BS and the costumer service is rude.
Horrid! I ordered a movie through them, app sent them to wrong theatre, and I still got charged because by the time I get to the right theatre the APP sent it to, movie had started 1 hour prior!!!! WTF????? And they refused to refund me.
The customer service is BULLSHIT. I want my money back. I have receipts and will file legal action if necessary. this is unacceptable.
I won't tell my story because it sounds like the rest. Fax them continually your request or pay a High School student to do it for an hour back to back and see what kind of response you get.
this is completely unacceptable you purchase tickets and YOUR site has an issue, you go ahead and charge my credit card do not provide me a confirmation, then only provide methods of resolution that take forever to get through you call and have to listen to the same automated response over and over again your live chat is the most useless thing i have ever experienced i. Fandango then suggests you create an account to see your order and that does not work either, completely dissatisfied, i will for sure take the extra trip and drive to the theater to avoid ever having to deal with you again
Same thing happened tonme tonight too. 2 hours to chat then they refuse refund this is crazy I filed paypay dispute to try to force refund but im sure I will be ripped off.
DON'T EVER USE FANDANGO, THEY WON'T EVER REFUND YOUR
MONEY IF YOU CAN'T GO-FALSE ADVERTISING! $40 DOWN THE DRAIN. FIND ANOTHER SOURCE OF PURCHASE ONLINE.
Fandango rips you off. Don't use them if you expect a refund when
you cannot go.
Tried for hours before the show started to get a refund, couldn't get through via email or phone. It's a joke. They have deceptive and fraudulent advertising on their web page!!!!!! Getting a refund is impossible.
same here!!! I've been waiting 3 weeks now. They say I just have to "wait" for an e-mail to tell me if I'm being refunded or not when I called fair and square before the show & have purchased through them numerous times. I'm livid. I've realized I have to swallow the money or try and take this matter to court, but as I'm seeing EVERYONE says how terrible they are.
File a dispute with your credit card or your bank account
I had the worst customer service experience. The website kept timing out and after 3 times of trying on the computer I was finally able to get the website to work on my cell phone. I received a confirmation page saying "Thank you for your purchase an email will be sent to you with confirmation number" I didnt receive the email, but i was charged $76 dollars. I was concerned so I called Fandango. I was on hold 20 minutes- finally got in contact with someone and was told my transaction failed. I told her I received confirmation and was charged and she said there wasn't anything they could do. I asked for a supervisor. She was not helpful or sympathetic to the fact i was charged and had family coming from out of town to go see the movie. She said i could send her print screens of the confirmation and my bank account statement, but it would take 3-5 business days to review. The movie was the next day. I asked for her manager - she refused me. I am still out $76 dollars, three children were heartbroken and 5 adults disappointed because they couldn't go to the movie and still no resolution. I feel like I was stolen from. We called the theater but they couldnt do anything and said they have been having a lot of trouble with Fandango lately. From the looks of this page we all are. I am going to file a complaint with the Better Business Bureau and think everyone on here should do the same. I am not going to rollover when I was scammed out of $76 dollars. We all need to band together and take down this corrupt company!!!!
I agree they do not try to help when they fail to do thier jobs right. I didn't lose that much money but money is money. We should file a class actin suit against them. People work hard for thier money and try to have a lititle outing and this company is stealing our money.
File a dispute with your credit card company and or your bank u tired working it out with them
On Feb 12 2017 tried to buy movie tickets for "50 Shades Darker" but their website just kept "spinning." This would of made about the 7th or 8th time I would of used them with no prior issue. After several minutes I just logged out of the account.I get my bank statement and the charge went through! I log onto my account and view "Purchase History" and nothing shows up for that date or that movie. Like the rest of you, I finally get through to their customer service only to be told it has to be sent to their corporate office for approval and will take 3-5 business days. It's now been 2 weeks and I have nothing. I tried to call back and after waiting 30 minutes the phone finally rings as if a CSR is going to pick up , only I'm hung up on! F' this! called my bank and filed a dispute.
TERRIBLE CUSTOMER SERVICE, PURCHASE TICKETS AND THE MOVIE LOCATION WAS CLOSE DOWN BECAUSE A FIRE ISSUE AND I SPOKE TO CUSTOMER SERVICE AFTER BEING ON HOLD FOR MORE THEN 1 HOUR FOR SEVERAL TIMES CALLING THEM AND I STILL HAVING RECEIVED MY REFUND.
Meaning of fandango
a foolish or useless act or thing.
Time to wake up.