AWFUL Never can get thru to anybody and when you do they say its to late for a refund you should have contacted us sooner. Ha. Contact them. what a joke. They owe me 80.00. They charged me for tickets for a sat. nite show ( that I went to) but also for the Friday show ( which I did not order)
Worst service ever. i have filed with the BBB and they still think they are correct for steeling money from people. this company is the worst thing i have ever seen. i have requested for someone to call me back i have even put my number on this board and they do not have the courage to call me back. What a spineless company. I have been putting comments on this board for the past 50 days ... that shows you how incompetent they are. I will not stop until i hear from someone from your company with a resolution..
Here's the latest scam with Fandango's Christmas sweepstakes. It goes for a month between December 1 2016 and Jan 3, 2017. People who buy tickets can play right away. But those who want to play without purchase must wait until December 16 to enter on line. Or you can play today by snail mailing Fandango a letter, then they send you back a code that allows you to enter. At Christmas time, with the mail slower than ever....it might take 5 to 7 days for you to get the code back in the mail....that is if they send it to you with same day service. Either way, it's still unfair to those who wish to play without purchase. Those that give them money play right away, but those that don't -- well, they're deadbeats, to hell with 'em. Just a trip down their own review page tells the story. Fandango are the real deadbeats here.
My library of movies suddenly stopped playing. Some I had not even watched yet. I had been playing their movies on my iPad for two years. They told me to buy a new device. I was having no trouble with any other site only them. I thought I would try their CEO for satisfaction, but after reading these posts I figure it will be a lost cause. Lesson learned. I am deleting their app from my home screen.
The nadir of customer service. Snide, rude, and sarcastic comments as well as inept ability to provide any semblance of an effort of to assist me with an obvious technical problem. I was told to subscribe elsewhere (possibly the only go advice given), so I'm switching to VUDU. My advice is simple : Don't subscribe to Fandango unless you enjoy being hung up on after holding for 45+ minutes. I'm rating Fandango one star because I can't rate my experience any lower.
I purchased a ticket and wasnt going to make it so I went back to get a refund and was on hold for about 45 minutes waiting to chat I ended up calling and was told that because the show already started i couldn't get a refund I informed the young lady that I had been on hold for a whole hour she gave my info to corporate who were supposed to be emailing me a response well it's Tuesday I had to call again and was told that the ticket had been picked up!!!! Why would or how would I pick up a ticket when I had already requested a refund?!?!? I didn't go to the theatre!!! The fandango website clearly states that the card the ticket is purchased on would have to be presented in order to pick up the ticket but I wasn't even in state neither was my debit card nor ID!!! I need my money back I will never purchase another thing from these cheats!!!
To everyone on this site . Share with your friends and family . tell them on how bad your experience is with this shit company. This my 10 entry on this site. they have no balls, they are spineless, look at the comments . Not one person has anything good about this company. I have personally talked to 40 people out of using this site. I have puled up all issues everyone has had and is having.
If everyone does this maybe Chuck Davis will get his head out of his ass.
I bought tickets for the wrong state called the customer service reps and they told me they would not give me a refund or even give me credit for a mother movie. Basically fandango company are thieves and swindle their customers.
THIS has to be the worst service that i have ever had to deal with. Mr Chuck Davis, You and your company are about stealing from the consumer. I have tried to contact you directly, i have posted messages and i get no reply from you. that is okay i have filed a compliant with the BBB. Also when i did that i also noticed that hundreds of issues that your company refuses to respond to. I am amazed that you are still employed there and that fandango has not gone broke.
I purchased e-gift cards on October 20, 2016. My account was charged. I found out the cards were never sent to the recipient. It took two hours to resolve this matter. When I tracked the order, the message was the cards will be sent soon.
I recommend not purchasing gifts from Fandango. I was informed by customer service they use a 3rd party vendor who issues the cards.
I mistrust their distribution process. Had I not called to follow up. My client would not have ever received their gift.
I had one customer service agent disconnect the call before my concerns were addressed. The communication with them was poor and tedious.
They charged me four times for my tickets and my bank is now hold $100 until fandango releases the hold. All fandango needs to do is fax my bank information and they are refusing! Also the customer service was terrible. They were rude and apathetic.
I see so many Negative reviews, I was like wow. NOW.. I purchased 4 tickets I thought were to be discounted, arrived at the theater and was told to contact Fandango. The FANDANGO rep told me to purchase 4 additional tickets at the theater at the discounted price and ill get a refund from corporate. After buying an additional 4 tickets corporate will not refund me any money. Customer service service has no clue and will not help at all. i;m out $40+ FANDANGO SUCKS. never use them again
Fandango is thrash, I paid for 5 tickets spent 62 dollars on that but got stuck in traffic and I couldn't make the showing so I called for a refund and got denied told that I should have called within two hours of the movie starring and I told them I did and their manager even told me that they would refund me the money and they just made me make an account for nothing this company is thrash they can't take care of their customers their employees lack customer service skills and trust me no one I know will be purchasing through fandango ever again
I purchased 5 tickets on fandango website for the Trolls movie for Nov 5, 2016 at 12:45pm at the Christiana cinema in delaware. When we got there there werent any seats together. I was not letting my two 5 yr olds sit way across the theather without me. I asked if i could come to a later showing and since it was through fandango i called and asked for exchange. I was told that since the movie already started i couldnt get anything back. I was on hold for 25minutes waiting to talk to someone so of course the movie had started! I was also told that i should have called the movie theather to see if there were enough seats to accommodate 5 people! How will the theater know how people are gonna be sitting unless they had assigned seating! I want my $45 back or atleast a credit so that i can take my family to see the movie later. The rep was RUDE! And made ridiculous suggestions! I am VERY DISAPPOINTED WITH FANDANGO! And will be purchasing my tickets at the theater from now on because atleast they have COMMON SENSE!
Rented a movie last night through my roku on fandango and after several interruptions during the movie, I was not able to see the ending. It just stopped. I paid for THAT?????!!!!! I deserve to be credited $4.99 for the rental, not to mention wasting my time!!!!!!
Number 9 still no reply
Chuck Davis you have no courage ...
Number 8 still no reply.
Still no one
when will some reach out to me.
still no one has the balls to call me. chuck davis your company is horrible. the worst i have ever seen .
4 th complaints still no one has the balls to call me. chuck davis your company is horrible. the worst i have ever seen .
Fandango Go for roku device gives constant problems, i cant play episodes i already paid for (and they arent cheap) and then when you call them for help the wait time was 167 minutes....are you kidding me??!!
Fandango is the worst ever! I have $21.00 worth of credit and they will not give me my money back. I am a VIP customer. So much for being a VIP. I waited for 48 minutes to purchase ONE TICKET!!!! I was told by their royal pain customer service supervisor who has no authority what so ever that they cannot issue me a credit via email, snail mail or whatever other mode of credit applications and that I am SOL. I will never EVER purchase another ticket from this company ever again. EVER!!!!
I have submitted 3 complaints about this horribly company, All i get is an automatic computer reply. I have even provided my cell number. GUESS what NO ANSWER. They are a bunch of thieves. They are rude and bottom line they do not care about there customers. I will continue each day to add comments until a executive has the balls to call me back - 863 812 7441. the problem is they are spineless do not care about the service the should be providing.
You must be kidding me that is how you treat your customers ? What a let down i will make sure that i blast this out to anyone and everyone that i know that uses your company. I will make sure they stop. Remember word of mouth is the best form of advertising. As i stated that if you do care about your customers you would have called me, i see that you do not. I will also relay to your client on how rudely i was treated. Your company is the worst thing i have ever dealt with. At least have the common courtesy to call me. However no one has the professionalism to call me.