4 th complaints still no one has the balls to call me. chuck davis your company is horrible. the worst i have ever seen .
Fandango Go for roku device gives constant problems, i cant play episodes i already paid for (and they arent cheap) and then when you call them for help the wait time was 167 minutes....are you kidding me??!!
Fandango is the worst ever! I have $21.00 worth of credit and they will not give me my money back. I am a VIP customer. So much for being a VIP. I waited for 48 minutes to purchase ONE TICKET!!!! I was told by their royal pain customer service supervisor who has no authority what so ever that they cannot issue me a credit via email, snail mail or whatever other mode of credit applications and that I am SOL. I will never EVER purchase another ticket from this company ever again. EVER!!!!
I have submitted 3 complaints about this horribly company, All i get is an automatic computer reply. I have even provided my cell number. GUESS what NO ANSWER. They are a bunch of thieves. They are rude and bottom line they do not care about there customers. I will continue each day to add comments until a executive has the balls to call me back - 863 812 7441. the problem is they are spineless do not care about the service the should be providing.
You must be kidding me that is how you treat your customers ? What a let down i will make sure that i blast this out to anyone and everyone that i know that uses your company. I will make sure they stop. Remember word of mouth is the best form of advertising. As i stated that if you do care about your customers you would have called me, i see that you do not. I will also relay to your client on how rudely i was treated. Your company is the worst thing i have ever dealt with. At least have the common courtesy to call me. However no one has the professionalism to call me.
AGAIN POOR CUSTOMER SERVICE !!!!! UNREAL .. Why does no one want to get on the phone with me to resolve this issue. Your customer service is horrible call me 863 812 7441. your agents and your supervisor refused to assist me. When i asked to escalate the call i was told NO. I could not believe that your supervisor did not want to assist me when it was your system that made a mistake. in fact i was directed to go back to your client for a resolution. Why in the world would i do that ?? your customer service is worst that i have ever dealt with. There is not one good thing i can say about your company.
Again call me 863 812 7441 , However i know you will not. I will blast this on social media
I accidently pre-ordered tickets today for a movie when I meant to order them for tomorrow. I ordered at 1:21, the movie was starting at 1:25. I logged into my account as quickly as I could here at work, logging in at 1:26. Message on screen said I could not exchange because it was less than two hours before the movie started, even though the initial message said I could exchange any time before the movie started. I started a chat session with Wendy, who basically said I was SOL. She would not give me a phone number or email for corporate. What really made me mad was when I asked how long it would take to hear back from corporate on the matter and she disconnected from the chat. HORRIBLE service. Luckily for me, the $36 I'm out isn't going to kill me - but nothing makes me angrier than RUDE customer service reps. I will never use Fandago again.
Confirmation LetNumber: EXH-(hidden)994
I cannot reserve a seat for the Opera at the Century 16, Salt Lake City, UT . See above noted C #. I have been informed by the local theater management that they can NOT RESERVATIONS for the Metropolitan Opera series.
I have been attending the opera at this theater for several years ; the reserves seats are nearly sold for the Saturdays. I am aghast at this policy.
Cam twos policy be changed?
Graham H. Phelps
1320 E 500 S, Apt. 116.
SLC, UT 84103
Horrible Customer Service!
I bought 3 tickets valued over $40 to a show tonight (Tuesday) and I wanted to exchange them for the same show on Saturday. Before I purchased and via email confirmation it states.. "HASSLE FREE EXCHANGES AND RETURNS".
I spoke with the live chat person named "Robert" he told me I could process my exchange for tickets for tonight (well in the 2 hour window that is stated on your site)..
His exact words:
Unfortunately I am sorry for your inconvenience, We can't change the transaction details once an order is complete, but we now give you the ability to process your own refund or exchange within your Fandango VIP account! I can walk you through the process if you'd like?
Then he tells me he can't help me so I call in to customer service to speak with a supervisor or manager... 17 mins later Miriam - #191 was the most unhelpful supervisor I have ever spoke with gets on the line to waste more of my time. They claim I used a promo code, even though I have an actual gift card and that there is no exchanges or refunds. (NOT STATED ANYWHERE WHILE PURCHASING) . That is a lie! Miriam, goes on to tell me to scroll to the bottom of the page and click this and click that to find a fine print about a promo code on a different page.. even though I told her I have a gift card, so why would I look for another "rule".
It is a sly an dishonest way of getting peoples money and overbooking seats. Fandango should be ashamed. DO NOT USE FANDANGO IF YOU CAN HELP IT!!
so nice that theres finally an app to book my movie tickets! i really like that i can see what's new and that it spots my location for the nearest theatre, keep improving!
Agreed. Nice app
I bought tickets for the wrong theater and it was just tonight right before the showtime. Amd eventhough its proven that the tickets havent been used. Fandango insists on keeping my hard earned money.
My son bought tickets to a movie. Got to the theater and the seats were not only BROKEN but we could not see the screen as it was a curved screen and the BROKEN seats were located on the side of the screen. I called customer service prior to the movie starting and by the time customer service answered the phone it was a minute after the movie had started. They stated that because the movie had already started they could not credit my account nor credit me for another movie. Ok so help me understand I payed $25 to see a movie,did not see it and still had to pay???? So i gave FANDANGO $25 and NOTHING in return !!!! WOW I recommend NEVER using FANDANGO!!!!
I love to go to the movies, esp. while i still have my eyesight. I spent $20 for two senior tickets, but my partner got sick at the last moment. I contacted Customer Service & was told this is a matter for corporate to handle. Probably can't do anything about this in Mumbai or wherever anyway. Now that's going to take corporate at least the rest of my life to make a decision. I won't hold my breath waiting for a refund.
We are humans, not machines. I wish you corporateers diarrhea for a month!
The squeaky wheel gets the oil again. What a lousy way to do business. Yes, I received a refund; however, this should never have happened in the first place. As I said, we're humans, not machines. People get sick, have accidents or other emergencies. Someone at that wretched call center should have the ability to make a decision based on common sense instead of having to "escalate" the issue to corporate (taking up to 2 weeks to resolve). Remember when the customer was always right? My God, how I want to see corporations dismantled & their bosses publicly tried, humiliated, & ruined for life!!!
That corporate bump up is a sham. I've been told that twice along with that I would get an email confirmation that never came. I was initially told to contact paypal which I did and included the email from paypal showing that there was no refund deposited. Then I was told to show them my bank statement for that day which I did and that is when I got the third "I'll send this to corporate office...etc" I suppose that is supposed to sound official and keep you waiting for even longer. I have been waiting over a month for my refund and when I bought the tickets they did not have to go to corporate to get my money. But I am having a time getting the refund.
There are a lot of negative reviews below, I think you need to address them, Also you need to train your staff including supervisors. I just spoke with a dimwit Miriam ID 191 who was totally useless. I also like the others will no longer use your service!
Just a suggestion....I live in Missoula, MT which is an artsy, liberal University town...sprinkled with quite a conservative demographic. (Most liberal town in MT, though). I'm not sure who chooses the list of movies that come here, but it is HORRIBLE! Right now, 5 horror movies, 3 kids movies, a cheesy romance movie and Sully...about an airplane crash. I would think it would be in your best interest to get a better understanding of the Demographics of a community when sending out movies. I know you would make a lot more money here, if you cut back on the Horror movies, not so many kid movies, and add some indy-type blockbusters. Florence Foster Jenkins is not even here....what the...
We had an issue where we were caught up in traffic and arrived 10 minutes late to start of movie. The movie theater was a "dine while you watch" format (Alamo Drafthouse).
Upon delayed arrival.. we were informed that the theater wants to be able to greet you and take your order prior to the movie start time and therefore we could not be let in to see the movie. We immediately hopped back on Fandango and ordered 4 more tickets to a theater across town who was showing the same movie within the next hour. I thought I could easily work out a refund/credit for the first 4 tickets we were unable to use. To my amazement... Fandango was not willing to refund or credit us towards a future movie purchase. These folks must REALLY need the money. With the "convenience fee" they charge... one would think they would have a little more common courtesy than to refuse to help a customer. While I realize it was not Fandango's fault that we were delayed in arriving at the theater... you'd think they could work something out. Fandango... you obviously are NOT in the customer service World. I hope you choke on the money you made from my purchase and I can assure you that you can count on NEVER and I mean NEVER making another dime off me. Stupid way to do business. Think of the future dollars you will lose just on my purchases alone. I guess you'll make plenty off the other customers you'll be unwilling to help. This will catch up with you one day... I promise. LEARN SOME MANNERS!!
I'M WITH U! LOUSY SERVICE DESERVES LOUSY RETURNS.
So yesterday, I was trying to change my movie ticket because I accidentally bought the wrong time. Since I used the promotion code,they wouldn't let me exchange tickets. I waited for the live assistance to see if anyone could help me. After waiting two hours, it was finally my turn,but it turns out there are no agents available! You should change that so other people don't have to waste their time waiting. I also sent an email yesterday, which I have yet to get a response from. Then today, I tried calling customer service twice with no response. It would be helpful if someone could help me with my ticket
I don't think you will get help with that. I was in the same boat. I chatted online and also contact the customer service on phone. They both refused to do anything for me. I even called the theatre, they can't switch time neither. I ended up calling groupon and complainted. Groupon was nice enough to issue me a refund for the ticket price I paid, so I didn't lose the money. Try calling groupon. I will never use fandango again. Thanks for their horrible customer service.
you guise completely suck!!!!