I had the worst customer service experience. The website kept timing out and after 3 times of trying on the computer I was finally able to get the website to work on my cell phone. I received a confirmation page saying "Thank you for your purchase an email will be sent to you with confirmation number" I didnt receive the email, but i was charged $76 dollars. I was concerned so I called Fandango. I was on hold 20 minutes- finally got in contact with someone and was told my transaction failed. I told her I received confirmation and was charged and she said there wasn't anything they could do. I asked for a supervisor. She was not helpful or sympathetic to the fact i was charged and had family coming from out of town to go see the movie. She said i could send her print screens of the confirmation and my bank account statement, but it would take 3-5 business days to review. The movie was the next day. I asked for her manager - she refused me. I am still out $76 dollars, three children were heartbroken and 5 adults disappointed because they couldn't go to the movie and still no resolution. I feel like I was stolen from. We called the theater but they couldnt do anything and said they have been having a lot of trouble with Fandango lately. From the looks of this page we all are. I am going to file a complaint with the Better Business Bureau and think everyone on here should do the same. I am not going to rollover when I was scammed out of $76 dollars. We all need to band together and take down this corrupt company!!!!
this is completely unacceptable you purchase tickets and YOUR site has an issue, you go ahead and charge my credit card do not provide me a confirmation, then only provide methods of resolution that take forever to get through you call and have to listen to the same automated response over and over again your live chat is the most useless thing i have ever experienced i. Fandango then suggests you create an account to see your order and that does not work either, completely dissatisfied, i will for sure take the extra trip and drive to the theater to avoid ever having to deal with you again
Same thing happened tonme tonight too. 2 hours to chat then they refuse refund this is crazy I filed paypay dispute to try to force refund but im sure I will be ripped off.
DON'T EVER USE FANDANGO, THEY WON'T EVER REFUND YOUR
MONEY IF YOU CAN'T GO-FALSE ADVERTISING! $40 DOWN THE DRAIN. FIND ANOTHER SOURCE OF PURCHASE ONLINE.
Fandango rips you off. Don't use them if you expect a refund when
you cannot go.
Tried for hours before the show started to get a refund, couldn't get through via email or phone. It's a joke. They have deceptive and fraudulent advertising on their web page!!!!!! Getting a refund is impossible.
same here!!! I've been waiting 3 weeks now. They say I just have to "wait" for an e-mail to tell me if I'm being refunded or not when I called fair and square before the show & have purchased through them numerous times. I'm livid. I've realized I have to swallow the money or try and take this matter to court, but as I'm seeing EVERYONE says how terrible they are.
Terrible Refund Customer Service. How do you people run a business like such? Customer Service takes over a half hour to answer. I called a half hour BEFORE a movie to get refunded for my tickets due to a serious situation & I genuinely could not make it to a show. THey said they would have to take it to corporate bc they answered the phone "1 minute after show time". It's been 3 weeks and I've called customer service 4 times & legit all they tell me is I have to wait for an E-mail to come through to see if I'm getting refunded or not. I purchase tickets constantly for myself and for my daughter to go to the movies. Never again. I have even left messages at the corporate office in California. I will take this to court if I have to. There is no reason I am not being refunded my money for 2 tickets and NEVER seeing the movie.
Terrible customer service online and on the phone. The lines are always busy and then they hang up on you. I tried to use a gift card that was given to us as a gift and the transaction would not advance itself to complete it so I could buy the tickets. I had many emails back and forth and phone calls. I finally just wrote them a letter. This has taken about three weeks. Shame on them and their poor customer service.
I was a first time customer on fandango and we all know that some things when you hit the keyboard a glime can happen so I called customer services and talk to a rep Luis and he told me he email his board and I should hear something in 5 business days and I never heard anything back
Same thing happen to me.
Chairman and CEO is a transgender ugly beast like his father.
ATTENTION: NEVER, and I repeat, NEVER purchase Fandango gift cards. I purchased their gift cards for a friend for Christmas. He did online purchase for tickets to "Hidden Figures" on March 12 and printed his computer generated confirmation page with confirmation number. When we got to the theater we were told Fandango had confirmed the purchase for the wrong theater!!!!! We had to purchase tickets at the theater in order to see the show. When I tried to call their customer support department the recorded message said "All reps are busy please call back at another time" and disconnected the call. I went online to their customer service chat line and got the total runaround....must have VIP account to get refund...no refund after showtime! We didn't know there was a problem until we were standing in line for the show, and we certainly were never informed about a VIP account!! FANDANGO IS A SCAM!! DO NOT PURCHASE THEIR GIFT CARDS! I'm posting this info on my FB page to all 1700 FB friends and requesting they send it to all of their FB friends. I'm also sending a letter of complaint to Chuck Davis, CEO of Fandango and to the Attorney General of the State of California about their fraudulent business practices. On the Fandango home page there is a list of companies who sell their gift cards and I plan to write/call every company and voice my complaint about Fandango. If everyone who has posted negative feedback on this page will post info on your FB page and make a few calls to businesses who sell their stupid gift cards maybe we can shut this company down!!!
terrible customer service. I rented a movie and was unable to play it. I was on hold for 45min then hung up called back the next day on hold for 30 minutes hung up, this is unacceptable. Meanwhile my account was charged 4.99.
If I could give negative stars I would. I tried to buy tickets on their site twice. Both times it got to "Complete Purchase" I would click the button and it would time out saying "Error". Yet, it still took the money out of my bank account both times. I got no confirmation number from Fandango, and no tickets from them. I called their customer service line 7.5 hours before showtime to ask for a refund, and I was told I would have to send a screen shot of the transactions in my bank account to send it to them for proof. I did, and now 5 days later I haven't heard anything about my refund.
I called again today, and was told that since it's so long after show time that the customer service people were unable to give a refund, and it would be forwarded to corporate. They also told me that they could have given me a refund if I called before show time, in which I told them I called twice, and I was have been emailing one of their customer service agents about this issue since then. So, not only did they lie to me on the day I called, but now I will have to wait ANOTHER 3-5 business days for corporate to consider giving me a refund.
I will never use this site again, and I will never recommend this site to anyone ever. I intend on emailing corporate and the CEO. This is the worst site ever with the worst customer service I have ever dealt with.
I purchased $90 worth of cards for Christmas gifts. I have not been able to activate any of the cards. Can't get any help on line. I am reporting them to the better business bureau today.
I was pregnant at the time I purchased my tickets and ended up going to the hospital
I called and they said I had to make a VIP account
I called a number and it was for employees only
The number she gave me never rang or went to a person it just kept repeating itself which I cannot stand so I hung up
I have no idea how to get a hold of these people I guess I will be writing a letter soon and trying the number on this page
I'm never using them again and will advise everyone I know to never use them either!!
Chuck Davis ought to be ashamed of himself for the policy of stonewalling refunds.
He knows exactly what he's doing-cheating his customers. Read all those negative
reviews Chuckie and find you're moral compass.
STOP USING FANDANGO, THEY CHEAT!!!!!
Don't trust Fandango to refund tickets when you decide you cannot use them. They
make it so hard and difficult that you're stuck. I've been a customer since 2011, but with this experience I would not use them again and recommend no one does.
WARNING: Do not buy Fandango gift cards!... You can only purchase movie tickets online and if there is an error at the end of the transaction that did NOT go through with confirmation number, you lost the balance!!! That is a ripe off and there's no customer service number to call for help! Worst gift card service ever!!!!
They have the worst customer service I have ever experienced in my entire life. The wait is over an hour and they're rude. This includes the supervisors. Good luck with he live chat. Every time you get close to being next it pushes you back. I went from number 7 in line to number 20 something at least 7 times. I will never use them again and I will definitely share this horrible experience with any and every person I come in contact with who currently uses or is thinking about using this crap. Theaters have online purchasing anyway. This company will be buried in 5 years minimum with the kind of service they provide.
This is ridiculous I purchased the wrong tickets didn't realize it OBVIOUSLY didn't realize it so tried to get a refund they keep telling me NO. You can OBVIOUSLY see that the tickets weren't used yet you can't refund them. I have NEVER had an issue with fandango before but NOW IM PISSED!!
The "customer service" number is 1-(hidden). I called them and waited on hold. Then I got online and ordered a pizza. I answered the pizza man at the door, got my pizza, all still while on hold. Then they WOULD NOT GIVE ME A REFUND
But how was the pizza? Was it tasty? I love tasty pizza
So I purchased tickets from Fandango online which I do often for the convenience however this time I was totally unhappy my son and his fiance was humiliated and I am upset at their customer service!!!! I order movie tickets for my son and his fiance anniversary which happens to fall on Valentine's Day this particular theater which they choose to go to I don't normally go there so I made sure they had email access to get confirmation number, bar code ect. Upon arrival they were told by the sales representative they couldn't use the email they had to repay for the tickets or get out of line and follow it up with Fandango they repaid they watch the movie I later call Fandango they gave me a refund for my ticket but no compensation for the embarrassment my son and his fiance had to experience I will not be purchasing from them ever again
Reading this makes my head hurt
You guys suck i cant get my money back even though i paid for them with my debit card and havent even used the tickets yall will never get my money anymore and trust and believe either im going to get all my money or yall will be getting sued i never had this problem until i requested a full refund not half i want all my money