Information, reviews and public commentary for US companies

 

Farmers Insurance Group

Rating
0.25
Web
www.farmers.com
Address
18444 N 25th Ave
Phoenix, AZ
85023-1296
County
Maricopa
Contact
Evelyn Lederman
Role
Administrator
Phone
(602) 863-8100
Fax
(602) 863-8108
Annual Sales Est
$102,900,000
Employees
525
SIC Code
6411
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Alicia - 48 d 18 h ago

1

I must admit that each time I see a commercial for Farmers Insurance, I cringe a bit. Formerly the ads made me smile and think who does their marketing? Yet, now, a spark of anger ignites and I am thrust back into "accident mode." However, this latest conversation with your agent, Beatrice (her only means of identifying herself and I had to be the one to ask) further encroaches upon my peace. I will begin with Gregory Troy Swain, my first agent. Just days after the accident, Mr. Swain called with an offer of $1000 to settle the accident. A few days later, I received a letter echoing the same. All this before diagnosis/treatment. Mr. Swain left the company and I was transferred to Nate Vanderpol. After a few months, I contacted Mr. Vanderpol that I wanted to end this chapter and settle the claim (hoping it may help me to continue the healing process). We went through the usual paperwork. Again, after some time and not hearing from Mr. Vanderpol, I called to learn that he was in Houston taking care of those affected by the hurricane; and that I was again transferred to someone else. Of course, I was not informed who that someone was, only that "someone" would be in touch, who by the way was asking her supervisor for an approval amount upon which to settle. That brings me to Beatrice who called on Wednesday, September 27th. I'm sure she must be a lovely person who chooses to do her job with diligence, excellence, and professionalism. I want to believe that is the case with every person who elects to work with and interact with the public. Unfortunately, that was not my experience. Beatrice began her call with I'd like to close the claim and offered $1700+. I asked her to please stop (I am still recovering from the brain injury/concussion caused by the accident. I needed her to slow down and I asked her, "What is your name? I like to know with whom I'm speaking." After Beatrice went on, I asked her how did she arrive at that figure. She stated that "since this is only a soft tissue injury - a little PTSD & no broken bones or serious" I again stopped her. As I spoke, I could hear the sounds of her keyboard clicking at a fast pace. Is she listening to me? The more Beatrice talked and the sound of the incessant keyboard clicking, the more I felt once again left on the side of the road in a puddle just like Dr. and Mrs. Suzuki did in their haste to leave the scene of the accident. I asked Beatrice if she was aware that Mr. Swain had offered $1000 just a couple of days after the accident; and now after medical records, you're adding an additional $700+? How did you arrive at this? Perhaps Beatrice/Farmers could look at me as a person: I incurred a brain injury - a concussion. I was abandoned - left in a state of shock and dazed. I experience horrific headaches and blurred vision; along with the sensation that the left side of my face was protruding a half inch out from the right side of my face. Doctors and Neurologist can verify. I incurred a spinal injury. My T5 was twisted to the right while my L4 was twisted to the left affecting my ability to sit, stand, and walk. When I was able to walk with help, I was off balance and "listing" to the left. Doctors and Physical Therapists can verify. I incurred a thoracic sprain - a tearing of muscles & ligaments which caused excoriating muscle spasms that I could only refer to as "pain seizures" which also affected my ability to sit, stand, walk or even be touched on that area. Doctors, Physical Therapists, and Therapeutic Massage Therapists can verify. I incurred a shifting - a bruising to my ribs as a result of the thoracic sprain so that breathing was labored. Doctors and Physical Therapists can verify. As a result of these and other traumas related to the accident, I developed PTSD. I couldn't drive, both from the effects of my injured body as well as my injured psyche. Anxiety, anger and panic attacks are the norm. Doctors, Neurologists, and Psychologists can verify. Further, these injuries caused me to lose work and income. I am a tutor. If my brain doesn't work correctly, I can't teach. If I don't teach, I don't earn my income. I am also a computer/website entrepreneur. If my brain can't grasp technology, I cannot accept employment and again, loose income. I was forced to curtail my work. The concussion and post concussive disorder according to my Neurologist, is exacting. The days of terror at finding myself on the road (once I was able to drive again) and being completely lost only to discover minutes later that I was exactly where I meant to be were agonizing periods filled with torment, torture, and terror. I find Beatrice's offer insulting; her attitude dismissive, patronizing, and completely void of human feeling. And yes, it did set off a PTSD episode that took hours to settle down. I don't wish to speak to, or have any further dealings with Beatrice (I was never given a last name). Instead, I want to deal directly with a supervisor - someone who has some authority as well as some human kindness - compassion is a plus. I pray Beatrice never incur the likes of "only soft tissue damage" as I did. And I look forward to hearing from a representative quickly. I want this behind me.

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Jerry Sullivan - 34 d 18 h ago

Alicia, my name is Jerry Sullivan. With your list of medical problems it seems to be in your best interest to retain an attorney that specializes in vehicle accidents. DO NOT settle unless you are completely released by your doctor's. And then only after you have an attorney. The insurance companies will offer the lowest they can just to cover their bottom line. Do some research in your area as to what attorneys are recommend by your friends or neighbors. Good Luck!!

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Anonymous - 39 d 7 h ago

0

cherri Kuntz is the worst agent i ever had i never asked for her i was with bill ahlers for ever instead of keeping me there they gave me her i so so upset ive been calling her for 4 weeks straight she never once called me back she is the worst agent ever therefor i left farmers and i will will tell everyone not to us farmers the worst experience ever

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Evan Novick - 179 d 40 s ago

0

Farmer's Insurance is a money hungry fraud based company who billed me for a Homeowners policy without my approval. When I called customer service they said there computers were down and I should call another time!Shouldn,t they call me back .My computer was n't down.

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Sam - 58 d 22 h ago

Hello Evan. My name is Sam and I work for a law firm that is currently representing a client that has had a similar issue to yours. Would you be so kind as to give me a call? You may have some important information we can use. I can be reached at (hidden)

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Anonymous - 59 d 5 h ago

Hello my name is Machelle dam I have a complaint can u call me (hidden)

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Norman Hembree - 66 d 20 h ago

0

Hi My name is Norman Hembree this is a copy of a e-mail that i sent to my agent, as usual no response. Farmers Ins. needs to reevaluate who they are allowing to represent them. So far on a scale of 1 to 10 my experience is about a 1 minus...

Jason Suemoto, Farmers Ins. Las Vegas NV.

I wanted to let you know that your staff is very rude, I'm talking about Jeremy. I was handed off to him without being told and he was very rude is the only way I know how to put it. He wouldn't allow me to talk and when he was done talking he simply said good by and hung up while i was trying to talk to him. I was being told that i had to return my declarations page from my new insurance carrier in order for the underwriters to date my termination on 8/16/2017, I was trying to tell them that if they needed proof that i had ins. at the time than they should have simply said so instead of trying to tell me they didn't know why the underwriter needed the declaration page. I did what Dawn asked me to do during the cancellation process and someone in your office dropped the ball. I'm not sure if the e-mail accidentally got deleted by Dawn or what. I still don't understand what business is it of the underwriter who I have insurance through at the present time. Honestly I have never had so much trouble trying to get things done as I have had with your agency, just a simple policy change took an act of congress to get it right, these are a few of the reasons why we cancelled.

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Anonymous - 77 d 6 h ago

good job! you didn't mount the ram in your latest commercial

next to the Moose!!! yea Farmers!

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KB - 91 d 18 h ago

0

I have.....HAD been a Farmers Insurance customer (Motor Vehicle) for about 20 years. In that time, they had 2 opportunities to validate the enormous amount of my hard earned money that I have paid for the coverage.

They failed both times

Miserably.....

The first time was in 2008 just after my daughter was born. I was leaving the children's hospital where she was in some jeopardy, and an out of control driver came off the freeway and rammed the car I was driving midway on the driver's side. He left the scene....... Despite repeated pleas for assistance, the farmers representative supposedly in charge of my case never got back to me, and after much pursuit, my agent found out that they just considered it unrecoverable and closed the case. There was no effort, and I lost all deductibles, rental fees, etc.

I stayed a customer because I had too many other things to do at the time to pursue other options and the quotes I had from others were not great.

Then this year in February, I had a driver pull out of a driveway and hit my car on the side. I was in the far right lane of a major street and had recently entered the traffic, so I was going slowly at that moment. Her damage front bumper, mine midway and scraped all down the side. The police report showed her at fault, yet just recently and after a FULL 6 MONTHS OF WAITING AND PUSHING FOR A CONCLUSION, the Farmers subrogation agent declared that some panel decided that the responsibility was 50/50. I am to receive 50% of my $1,000 deductible, NOTHING FOR $450 in rental cost, and NOTHING for lost wages of course. They seem to feel that this was OK.

I have begun posting my experience on different rating sites, contacted BBB, Attorney General and will pursue other actions as appropriate.

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Anonymous - 116 d 17 m ago

Hi my name is mark Floyd. I have had a bad experience with farmers ins and I have contacted an attorney for the harassment and over charging. I was told to fax copies of transactions at the corporate office, legal office and the local better business burea. we applied for auto ins. was charged for two months, had the ins for 29 days and we should be getting a refund and that has been denied too, wehave been sent multiple bills. will be filing legal action if the harassment doesn't stop

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Ken D - 117 d 18 h ago

0

By far, dealing with Farmers was the worse experience ever. I won't go through the details of he stupidity I had to deal with. However, I did write a lengthy review the other day which I don't see here. They owe me money for over payment of premiums and there is a claim pending that they never even acknowledge receiving. I dropped them at he first renewal. I would have been wiling to pay more for coverage just to not have to deal with these people. However, I ended up saving over $1,200.00 a year.That ought to tell you something, Based on the reviews I have read I am amazed that they are still in business and that the state of Texas has not thrown them out

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Anonymous - 123 d ago

your commercial with the moose leaves a person to believe the campers killed the moose and mounted his horns. Not good.

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clancy - 149 d ago

0

that hit me that should read. Sorry auto correct.

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clancy - 149 d ago

1

Terrible. Even if an accident is not your fault you suffer. If your car is out of action they only pay for the car rental but will not cover damage waiver on a rental vehicle. My car is out of action and now I'm up for $250 in damage waiver fees . The person I got also had the best coverage with Farmers. State Farm pay all costs.. So shop State farm!!

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TJG - 196 d 5 h ago

0

Would never consider Farmers Insurance Group as long as they are a sponsor of Stephen Colbert. He is a vulgar, left-wing loon. I have never seen his show and never will, but I've seen the profane clips of his sick "humor" and that is enough.

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Farias5 - 197 d 6 m ago

Drop Colbert now! My family has 10 policies with Farmer's Insurance which we will move elsewhere if you continue your support of Colbert and his CBS show.

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Anonymous - 198 d 8 h ago

DUMP YOUR ADDS ON COLBERTS SHOW... DONT SUPPORT IDIOTS LIKE THAT

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Anonymous - 228 d 1 h ago

0

Bad representation from David Cox in Amarillo Texas Farmers telling his customer X customer one thing and leading them to believe something else

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Michael Anderson - 270 d 17 h ago

0

Really tired of your Truckcycle commercial.

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Acg520 - 283 d ago

0

My mother changed to farmers insurance and evert month they took a different amount out of her account. When she called to ask them what they were doing they just told her some bull to get her off the phone. They always said they call her back and never did. They were nasty and rude. I would let a dog take that insurance and if I can possibly shut down that office I will. They have no right to sell anything let alone advertise these great rates they are full of it!!

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Themoreyouknow - 291 d 5 h ago

0

I just saw my old boss wally Cox kissing a Farmers employee in his district office allison feinholtz he is married with children. Someone who works there said he is living with her now. We caught him this summer with her. Gross he is like 30 years older than her.I guess that is why he has 100 pairs of underwear in his office drawer with Trojans.He can't keep staff for more than a month. Some of us were afraid he would want us to have sex when we found all of his sex pills and stuff in his office. He is mentally unstable.

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IA - 1 y ago

0

We always paid for car insurance ones a year. This year our agent Peter Lindholm didn't let us pay for entire year as we usually did. He divided total amount by 2 and assured us that there would not be rate increase on the second half of the payment. He lied, the only purpose of splitting our bill in half was to increases amount of our next bill. 6 months later original amount of $427 turned into $473. Outrages! Farmers are very greedy and unfair to their loyal customers. They cann't be trusted!

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AG - 297 d 20 h ago

0

Call the bastard Lindholm over to your place and split his head open with a broad ax..

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JD - 297 d 20 h ago

0

Evelyn Lederman is a transgender beast with a dicklet.

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Anonymous - 298 d 3 h ago

0

what a joke. My wood floors throughout my home are completely ruined due to a leaky shower pan. Farmers claims I am not covered, due to new generation insurance. But I am covered for war, terrorism, tidal waves and tsunami's?????????????? Thanks alot. You cover murrmutts, hamsters up the pants but not a totalled out floor?

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