Information, reviews and public commentary for US companies

 

Farmers Insurance Group

Rating
0.69863
Web
www.farmers.com
Address
18444 N 25th Ave
Phoenix, AZ
85023-1296
County
Maricopa
Contact
Evelyn Lederman
Role
Administrator
Phone
(602) 863-8100
Fax
(602) 863-8108
Annual Sales Est
$102,900,000
Employees
525
SIC Code
6411
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I wish I had known before - 12 d 17 h ago

0

" There's nothing more I can do - There's nothing more I can do.

- Farmers Insurance new motto -

My 83 year old father was trying to pay the first payment of $411 as part of a payment plan the balance of which would be paid on December 19th of 2018.

He accidentally used one of my checks we have the same bank, and he got it mixed up. He called an employee of our local Farmers Agent here in Woodbury Heights, NJ. Instead of stopping the first payment which grossly overdrafted my account she let it go through then also took the balance from my father's account also; thus reneging on the payment plan. I am not a Farmers Customer nor do I drive the car or live in the same house. I spoke to several Farmers customer service reps who said, "It doesn't matter if it was his money. He gave us the account info, so we're keeping it. Basically - finders keepers. After hours of going in circles with these folks, I asked the Head Supervisor in charge of Customer Service, and he repeated over and over, "There's nothing more I can do. I asked him to send an letter or an email regarding the matter explaining why they can't help me regarding this issue. He repeated the same, "There's nothing more I can do over and over. I said, "you're taking money from a person not related to the account. If you stand by that, draft an email or letter regarding this issue, so I have it on record." - same response, "There's nothing more I can do. - evidently one of the largest insurance firms in the country won't draft any statement to that effect despite it obviously being their business practice. I genuinely needed the money for food and vital necessities for my own family. They just didn't care. The local brokers office went so far as to say, we're not Farmers, we're a private broker. I queried, "Why does their office pop up with their photo when I search Farmers Insurance. I wish I could afford a proper broker. I couldn't meet their price any longer. It's obvious that all Farmer's cares about is there money, despite their clever commercials describing how they are and always will be there. Their customer relations are dreadful. I would be more specific, but they would edit that if they don't edit this entire review. Looks like I need a new insurance company. Possibly someone will avoid the issue by avoiding Farmers in the future. They took advantage of my 83 year old father who has little money because he insisted oncharging his clients little to none over 57 years in business.

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Larry - 16 d ago

0

I received a notice this past July stating that my payment was late it was a late fee notice I called the company young lady assured me that it was wrong and that I was close to 2 months early they also try to raise my insurance without telling me finally I talked to another lady she said it was some kind of a surprise payment 400.+ Also another $500 plus said they wanted to raise my insurance for no reason and for me to pay it within a monthI called another insurance company they verified I had insurance I was early on my payments never late so I cancelled out Farmers insurance and went with another company now farmers is trying to get 200 plus dollarsthrough a collection agency for what I don't know they won't give me a reason I owe them nothing I tried to ask they give me no reasons you're right that company is screwing a lot of people

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Harvey - 49 d ago

I am offended at the Farmers add touting walking dead or on this 31 day of Oct.

There are plenty of insurance companies out there who would be glad to have my business

Harvey Rich

Fort Worth, TX

Agent: Steven Ford

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Patti - 51 d ago

0

HORRIBLE - Stay away.

You never know how good your insurance company is until you need them.

First claim in my life and this company is a nightmare..

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Annmarie - 71 d ago

0

HORRIBLE, HORRIBLE INSURANCE, DO NOT KNOW HOW TO TREAT CUSTOMERS

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alexanderjlopez09@gmail.com - 66 d 17 h ago

0

Right on Annmarie. I am currently fighting a claim that should be paid. If I am finally denied, I have great attorney in the wings, waiting. I've been with Farmers for over 30 years and have had some minor claims that I had to fight for. This is Horrible Company, and despite what the talking head actor says on their commercials, they DO NOT stand behind you in your hour of need , other that push you down. Horrible Company. I am in the process of looking for another.

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annmarie grinstead - 71 d 32 m ago

1

This is the worst insurance company ever, don't waste time or money.

They completely know how to screw up a policy. They don't pay out to where the monies are supposed to go.

Two years im still in a flipping rental

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Yelp - 92 d 19 h ago

0

STAY AWAY

worst customer service ever. Robert Ervin & Kathleen are the worst people to deal with.

They make you feel like you are no customer. Super high rates. RUDE People.

Office of Jenny Harrison

Farmers Insurance

5808 Woodrow Ave

Austin, TX 78756-1420

(hidden) (Office)

(hidden) (Fax)

(hidden)

http://www.farmersagent.com/jharrison3

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Anonymous - 94 d 12 h ago

0

I give farmers an F FOR A F&$ked up company they never pay claims. I was with them 20 years I had a great agent. He left all hell broke loose worst company to get claims paid. They are QUICK to grab your premuims they fail to pay out on claims. After my agent left they jacked up my premiums house and car go else where your premiums will be lower as well as you will get claims paid out.

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Barb - 98 d 5 h ago

I am in MN and was given wrongful information regarding my auto coverage which resulted in having to pay $878 out of pocket which I am going to attempt to collect.

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Evan Novick - 1 y 211 d ago

0

Farmer's Insurance is a money hungry fraud based company who billed me for a Homeowners policy without my approval. When I called customer service they said there computers were down and I should call another time!Shouldn,t they call me back .My computer was n't down.

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Sam - 1 y 89 d ago

Hello Evan. My name is Sam and I work for a law firm that is currently representing a client that has had a similar issue to yours. Would you be so kind as to give me a call? You may have some important information we can use. I can be reached at (hidden)

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Robin - 1 y ago

I am in Illinois and am having trouble with farmers on a repair that was 10000 and the car is not right,, seeking an attorney, Please help if you can any referrals would be helpful

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Daughter - 1 y ago

Evan, I think my elderly Mother is being ripped off by Farmers Ins. Her bill goes up $20 to $30 everytime without out notice. Just went and got another quote and it was $400 cheaper with the exact coverage! Please help

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Ren - 244 d 19 h ago

5

If everyone charged the same premium, we would only need one insurance company. But they don't. The increase in rates could be an overall rate increase (for all policy holders) approved by your state insurance commissioner. Or it could be many other things. Surprisingly, insurance carriers have to get approvals for their rates.

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SO - 166 d 23 s ago

1

Their rates have always been high. I've had bad experience as employee and customer.

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Dawn - 1 y ago

Sam, could you please provide contact information regarding a situation that I dealing with with Farmers. Thank you.

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Tom - 165 d ago

0

I also have an issue, i purchased a new car and had a loan on it, requiring 1000 deductible for collision and comprehensive. They put my car in as a used car and cancelled my collision and comprehensive 3 days later, I got into my first accident in over 5 years of being both the company and they said I don't have collision and will not change it.

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dinah - 151 d 35 s ago

0

Hi Sam IAM reaching out to you to see if you may have any I'mformation that may can support me and my daughter framers and W&A collection agency scamming us over a car accident that money has been taken from us

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Not a farmers fan - 112 d 19 h ago

Could I have Atty contact information

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Gary - 102 d 18 h ago

0

Hello I'm not sure when this is from but I am having issues with good faith claims with Farmers Insurance as well my name is Gary I can be reached at (hidden)

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Debbie Holt - 101 d 16 h ago

Can I please have your info. I am being bullied by Farmers after I cancelled my homeowner's insurance and autos. They took it upon themselves to make up their own cancellation date of March. Kathleen Boyd is the farmers employee who I specifically asked to cancel my insurance on 6/25 NOT 3/25. Now they say I owe them $253. I am not paying it.

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Deborah - 101 d 16 h ago

0

Can I please have your info. I am being bullied by Farmers after I cancelled my homeowner's insurance and autos. They took it upon themselves to make up their own cancellation date of March. Kathleen Boyd is the farmers employee who I specifically asked to cancel my insurance on 6/25 NOT 3/25. Now they say I owe them $253. I am not paying it. I need help suing them.

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Stabbed in the Back by an Agent - 102 d 19 h ago

0

Wow!!!! The number listed above "is not in service"! Well, that's ok - I just filed a complaint against you and your agent with AZ Dept of Insurance.

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Elva Arellano-chavez - 113 d ago

I recently sold a property and am carrying the loan. The buyers chose Farmers for their hazard insurance. The agent has made one mistake after another and as a consequence the deadline for paying the premium is approaching in four days and because of her writing two policies instead of one, the buyers have not received billing statements and worse yet, she does not follow through with what she agrees to do.

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