Information, reviews and public commentary for US companies

 

Farmers Insurance Group

Rating
0.88
Web
www.farmers.com
Address
18444 N 25th Ave
Phoenix, AZ
85023-1296
County
Maricopa
Contact
Evelyn Lederman
Role
Administrator
Phone
(602) 863-8100
Fax
(602) 863-8108
Annual Sales Est
$102,900,000
Employees
525
SIC Code
6411
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Evan Novick - 1 y ago

0

Farmer's Insurance is a money hungry fraud based company who billed me for a Homeowners policy without my approval. When I called customer service they said there computers were down and I should call another time!Shouldn,t they call me back .My computer was n't down.

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Sam - 212 d 12 h ago

Hello Evan. My name is Sam and I work for a law firm that is currently representing a client that has had a similar issue to yours. Would you be so kind as to give me a call? You may have some important information we can use. I can be reached at (hidden)

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Robin - 142 d 19 h ago

I am in Illinois and am having trouble with farmers on a repair that was 10000 and the car is not right,, seeking an attorney, Please help if you can any referrals would be helpful

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Daughter - 81 d ago

Evan, I think my elderly Mother is being ripped off by Farmers Ins. Her bill goes up $20 to $30 everytime without out notice. Just went and got another quote and it was $400 cheaper with the exact coverage! Please help

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Ren - 2 d 15 h ago

5

If everyone charged the same premium, we would only need one insurance company. But they don't. The increase in rates could be an overall rate increase (for all policy holders) approved by your state insurance commissioner. Or it could be many other things. Surprisingly, insurance carriers have to get approvals for their rates.

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Dawn - 80 d ago

Sam, could you please provide contact information regarding a situation that I dealing with with Farmers. Thank you.

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Joy - 70 d 18 h ago

5

I need assistance. Please call 217-615/9458

Please call

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Ren - 2 d 15 h ago

5

please call your agent

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vijay - 24 d 13 h ago

0

my name is vijay this was the policy number (hidden) the agent took the policy out without my permission

don Torres in redland California i called the head office gave them my phone number nobody called me back

now i have a collection agency wants money from me over a $1,400.00 figure this out.

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Ren - 2 d 15 h ago

5

Did you sign an application? Ask for a copy of the signed application. If there isn't one, you didn't apply for the policy.

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Do your job - 7 d 19 h ago

0

My daughter was hit by a farmer's ins client 7 months ago in lake forest ca. She is young so they obviously is taken advantage of that. We gave them a witness list and where to get the police report. Jessica who is the rep for farmers for this has told her that they could not reach any witness or get the report. I finally stepped in and spoke with the witness then called Jessica to call the witness again. Did she call no. She told my daughter that it's her word against her clients and therefore took her clients word and closed the file. I'm pissed so called her supervisor Samantha who has yet to return my call. My next stop is hire an attorney. I will do what I can to make sure these lazy people are out of a job.

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Ren - 2 d 15 h ago

5

Did your daughter file a claim with her own carrier? Did you get a copy of the police report? Witnesses are often unreliable.

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Abdul - 127 d 19 h ago

0

Back in March 2017 we had water damage in our apartments in North Highlands. The apartments consist of two double story-four unit buildings, including a downstairs laundry room. The water damage was reported to Farmers Insurance and a claim was filed. Farmer's dispatched their subcontractor to dry the area and paid out the claim for the repairs.

In November 2017 we had three gas pipes that were reported to be leaking. We called Farmer's to file a new claim but they reopened the previous claim from March. Upon investigation by the plumbers, the gas leak was due to a damaged pipe under the floorboards of one the units that encountered the water damage. According to the plumber the gas pipe rusted due to water exposure. Based on our findings the two incidents are related. The lack of thorough service rusted the pipes and resulted in the gas leak. Overall we have five gas terminals, of which two were unaffected because they did not run through the water damaged area.

We called our adjuster to explain the situation and to discuss what our insurance covered for the second incident. We currently have a policy with Farmer's that covers our residential property, rental property and 12 vehicles. We've been a client of Farmer's for a long time and have had no issues with any representative of Farmer's until now. The adjuster, John, was unbearably rude and incredibly lacking of customer service skill. He blatantly told me that a car dealer will not fix my vehicle's brakes if it goes bad, therefore Farmer's will not cover the gas pipe damage. Without conducting an investigation or reading any report, he told me that I was not covered. I was being as polite as possible to try to explain the situation; to relay the information provided to me by professionals, but this representative of Farmer's would not hear it. I am concerned that this incident is not covered by my policy but my primary frustration and anger is due to this representative. I asked John for the cooperate number to share my thoughts abut he explained that he did not have it. John did provide me with his supervisors number after an asked him twice. I called Miss Hollis to share how I was treated as a customer but I am not sure if anything was reported. His lack of empathy and decency did not go unnoticed and I need some form of action to be pressed upon. If this is the way farmers treats their customers then I really don't want to be a farmer's customer. I will take my business to a company that treats their customers with respect

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E. Plumbus - 119 d 17 h ago

0

The plumber (company) is not telling the truth. It takes years for a steel gas pipe to rust due to water exposure.

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Fed Up - 95 d 11 h ago

0

File a complaint with the insurance commissioner, you are wasting your time on this board!!

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Ren - 2 d 15 h ago

5

This is not a covered peril. If you read your policy, you will see exclusions. Every insurance company in the USA has exclusions. Maintenance is one of them. No insurance company covers maintenance, Why didn't you call your Agent? Your agent can contact people to get more information on your behalf.

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Anonymous - 92 d 16 h ago

I recently switched my insr., needs to farmers ...the price was good so I switched companies. we are seniors. we are people with no huge insr claims on both car and houses in 63 yrs of our marriage. we have a computer but barely know how to use it. my husband has the beginning of dementia I drive but have not in years. the computer we have is 10 yrs old with a tower. I know what I know of computers by teaching myself..it is hard. I kept getting these e mails from your company asking me to fill this out that sign this frwd by computer...today was the straw that broke my back because I am the one getting these messages and I have to turn around show it to him get his answer etc etc so today I called talked to the agent at thatnumber and told them how I felt and could they just mail me these doc., my husband would take care of them I had my husband explain he was the one who wanted this they ibformed him the discount we got in joining farmers would not be given to us so the reason we switched to your company is now gone....I just thought because this is or can be described as bias against non computer people...age discrimination ...you can't flow with the general public too bad we'll charge you a higher rate... conditions not publickly listed to warn consumer its a our way or else thing.....as a new customer I the wife not the policy participant thought as an observer I should pass my opinion on so that you perhaps might give some thought to a switch and bail method of acquiring customers

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Ren - 2 d 15 h ago

5

your agent provided the paperless discount. If you can not sign online, the discount is gone. It isn't hard to understand. Of course, not everyone wants to have documents sent online. I don't. I dont get the discount. Everything is cool.

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KEITH MOON - 4 d 16 h ago

0

I AM A CUSTOMER OF 17 YEARS, FROM AIG TO CENTURY 21 TO NOW BRISTOL WEST. I DID NOT SIGN UP FOR THE PROBLEMS THIS COMPANY HAS AND THEY ARE GOING TO RUN OFF MORE PEOPLE THAN YOUR ADS CAN BRING YOU. I HAVE GONE THROUGH THE BIGGEST RUN-AROUND IN YEARS. I HAVE MADE AT LEAST 20 PHONE CALLS GETTING MOSTLY NO ANSWER AND TALKED TO FINALLY 8 DIFFERENT PEOPLE. SO, IF I DON'T HAVE A CHECK IN MY HANDS BY FRIDAY THE 20TH, I WILL FILE AN ACTION IN DISTRICT COURT HERE IN COMANCHE COUNTY, TEXAS. YOUR GAMES OR POOR BUSINESS POLICY HAVE A PRICE. AS WELL, I WILL SEND ALL THIS TO THE INSURANCE BOARD FOR THEIR REVIEW. I THINK YOUR COMPANY NEEDS TO BE FINED FOR WHAT YOU ARE DOING TO THE AGED. CLAIM # (hidden)-1-1 POLICY # GOO 8745249 00. IF YOU CARE ABOUT THIS YOU CAN CALL ME AT 254/893-6739 OR 817/253-1088 KEITH E. MOON RETIRED

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Karen L - 9 d 16 h ago

0

On April 5th, 2018 I called Farmers Insurance to inquire on a new unoccupied/vacant condo policy for coverage of up to 10K. I got connected with one of your insurance representative, David Brand with telephone # 1(hidden) ext. 30230. After speaking with him for almost 30 minutes, provided him the address to the condo. After he looked up the condo information, verify it building material with me over the phone, he provided me a quote of $154 over the phone for annual coverage and asked if I would like to start it immediately. I feel uncomfortable starting a new policy without given an opportunity to review it first. I requested him to email me a copy of the policy to review first with my husband, and if all look right then I will call him back to start the policy. David hesitate to email me the policy and tried to convince me to start the policy by saying "it's only $154 a year, why wouldn't you have to think about it?" I told him that I have to talk to my husband first since it's our new acquire investment together and we must make decision together. After some time, David finally agreed to email me the policy and upon receiving it with a subject title "Condo Insurance package." When I opened the attachment, it was quote for life insurance of $250K with a 20 years with an annual premium of $454.68. This is a complete different product, so I wrote him back to get the correct quote and then he told me he wasn't qualify to help me since he is not license in Washington and he is on his 5th week of training. From the content of his email and the subject line, I know he understand fully what I was looking for and he was simply trying to scam me into getting something I wasn't asking for. Upon looking online information to submit this letter, I discovered that Farmers Insurance had done this to many client and many claimed it to be a fraudulent company.

I am not looking to any remediation for my incident since I have not lost anything of value except my 30 minutes of time on the phone with your under qualify representative. I do want to get the word out to your Headquarter, as well as social media to bring awareness to Farmers Insurance unethical business practice.

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Damon Micheal - 92 d 11 h ago

1

I am an agency CSSR. I regularly communicate using CHAT. Often, they call me by someone else's name. This is highly offensive to me especially because SETH M. denies being able to see my name when I type in my question. There are some who do see my name immediately. This has been on going and I am tired of it. No one ever apologizes. this needs to end.

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Chad - 18 d 3 m ago

Aren't you just a special snowflake.

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Anonymous - 20 d 10 h ago

I am filing a complaint against Phillip W Files Gadsden Alabama for unethical transaction with Elizabeth Haney. We came in his office to cancel car insurance/ change house policy from $135,000 to 70,000. He took advantage of my mentally challenged wife, selling her 2 home policies. She did not know what was signed. I am pursuing this issue with Federal Trade Commission/ Better Business Bureau. Dickie Haney (hidden).

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AnimalRescuer - 87 d 21 h ago

0

Given the recent ad GLORIFYING TROPHY HUNTING ... yea, NEVER buy insurance from Farmers again! TOTALLY irresponsible, not to mention ABSOLUTELY REVOLTING! SICK SICK SICK!

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Barbara McCracken please be Caring please Thank you for your time and have a very Blessed year - 92 d 9 h ago

When I was younger my parents Loved Farmers they were great they had Farmers in chehalis Wa nice people they need to go back the way they were caring

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