Information, reviews and public commentary for US companies

 

Farmers Insurance Group

Rating
0.375
Web
www.farmers.com
Address
18444 N 25th Ave
Phoenix, AZ
85023-1296
County
Maricopa
Contact
Evelyn Lederman
Role
Administrator
Phone
(602) 863-8100
Fax
(602) 863-8108
Annual Sales Est
$102,900,000
Employees
525
SIC Code
6411
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David - 5 d 16 h ago

2

Terrible customer service and refund is incorrect when cancelled.

I am at this minute calling the CFO to find out why they did not refund me all my money. No matter how you cut it, even if you do not prorate by the number of days, you would have to at least prorate by the month, so 63 days is two months. Take the premium, divide by 12 months, multiply by two and the shortage is almost half a month difference in what they refunded.

Geico is the only way.

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MH - 6 d 4 h ago

ATTN: Farmers Corporate, Farmers website entity, and/or any Farmers employee(s) monitoring these comments

Ref1: https://www.hpcs.com/eClaims/ClaimantSelfService/claimantData.action

Farmers stated purpose of Ref1 is to provide easy quick access to understanding status of a claim. Unfortunately, Ref1 contains no explanations as to the meaning of various symbolism, color coding, abbreviations, codes, etc that Farmers uses there. The entire status bar is green even though my claim isn't complete. There are "circles" on the status bar drawn in various colors that contain various icons including: arrows, check marks, and concentric circles. What do those symbols/color codes mean??? Ref1 also contains various alphanumeric codes and apparent abbreviations (e.g., "MD", "PD") none of which is explained. I called the Farmers 24 hr number. The rep there could not explain any of the preceding. If the reader of this represents Farmers, for the sake of myself and any others, please reply/explain here (this comment board).

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mike foley - 13 d 14 h ago

0

I know it wont affect farmers cause we are changing ins. Been with farmers for 30 years. but our agent doesnt listen to what we want in coverage . thanks for the LAK OF SERVICE.

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IA - 52 d 6 h ago

0

We always paid for car insurance ones a year. This year our agent Peter Lindholm didn't let us pay for entire year as we usually did. He divided total amount by 2 and assured us that there would not be rate increase on the second half of the payment. He lied, the only purpose of splitting our bill in half was to increases amount of our next bill. 6 months later original amount of $427 turned into $473. Outrages! Farmers are very greedy and unfair to their loyal customers. They cann't be trusted!

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GR - 57 d 6 h ago

1

My Farmers rating use to be a 4, but now a 1. Farmers has forgotten about customers who have kept them in business. Your sales numbers don't look too good either. Perhaps Farmers is preparing for a take over. Ignoring customers needs and expectations is a common practice when a company is going belly up or looking for a buy out.

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Ray Parker - 78 d 7 h ago

0

I was involved in an accident with a Farmers customer. The Farmers adjuster has been out and made his assessment, he said it would be a few days and I would be able to take my vehicle to be repaired, two weeks later my vehicle is still sitting and I'm out a vehicle and still struggling to get my wife to work. What kind of a business is this? A joke if you ask me. I didn't invite you guys into my life. Please do what you are supposed to and fix my car.

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R.F CRAIG - 81 d 19 h ago

0

I AM TRYING TO BE REMOVED FROM YOUR MAILING LIST. YOUR PRICES ARE WAY TOO HIGH. I HAVE CALLED AGENTS, BUT THEY SAY THEIR HANDS ARE TIED. PLEASE REMOVE

ROBERT CRAIG

1006 CASTLESHIRE DRIVE

WOODSTOCK, IL 60098-3100

THIS IS MY 5TH REQUEST. WHAT A SORRY COMPANY YOU MUST BE.

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Bharat - 92 d 17 h ago

I just want to tell all the clients can you say that I have terrible experiences with farmers insurance company and there agents in spite of contacting them many times they don't has not been responding to my calls the head office has not been able to solve my problems I win in short we stayed home for last 35 years I have never seen a day like this in my life where I am so confused or somebody is not responded there is no PR in this company that I can say see today I've been trying to reach out to them for a month now with no success

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former customer - 110 d 14 h ago

0

Rogelio Medina agent in elgin harrases former customers. He has trouble understanding what a termination is all about.

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B.D. Kelm, Bowling Green, KY - 115 d 12 h ago

I don't know anything about your company, but I want to tell you that your TV ad with dogs swimming in a house doing water ballet is one of the best I have seen. It is really well done and

amazing how the dogs were trained to swim in synchronization. I absolutely loved it. Well done!

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Evelyn Bass - 145 d 4 h ago

2

I'm a farmer's client you guys handle my financing my car insurance and my home insurance and now as of September 11th you're going to make me pay for my nephew's Insurance when we live 10 miles apart he lives in Ridgefield Washington I live in Battle Ground Washington my agent Jim hammers won't listen he says that you guys are forcing me to pay for my nephew's which lives 10 miles away next year and everybody in between those 10 hour 10 miles of stuff that's not right please give me a call back at (hidden) thank you

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Anonymous - 165 d 9 h ago

My daughters husband's car was stolen 3 weeks ago and her car ransacked . They found the car and 3 weeks later have not gotten a response if the car is consider totaled or repairable. The people are idiots and not qualified for the job!

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LaVerne - 182 d 8 h ago

1

worst experience ever with agent Joseph Omokheyeke of florissant Missouri. I made several attempts to cancel a policy due to expensive premiums. Their lack of response to close my policy cause several overdrafts fees which ultimately cause me to closed the account. Now Farmers insurance has sent this attempt to collect on a canceled poicy to collection agency. My only request to Farmers is an even debt satisfaction, their incurred overdarfts are equivalent to the amount they claimed is owed and to have Farmers to remove this claim from my credit report.

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Anonymous - 186 d 17 h ago

0

I am ultimately dissatisfied with the new policy service. The agent that helped me did her best however it was not enough.

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Harry E. williams JR. - 203 d 14 h ago

0

it was may 2016 not april 2016

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Harry E. williams Jr - 203 d 14 h ago

0

continuation of my complaint against farmers insurance co. The other driver involved waited around for a short time for the police to arrive, but then drove off. the police arrived after 4 calls to 911. no amb was called for the injuries to my daughter. the police, farmers, erie insurance, nor joyce ferguson, was there to witness what really happened that morning. but farmers insurance tells me that the accident was my daughters fault. very poor representation and not fighting for us and our family.

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Harry E. Williams JR. - 203 d 15 h ago

0

claim nbr. (hidden) Joyce Fergusson (hidden) called sometime in April 2016 at 11:16 AM. i forget what day is was, because what she said to me over the telephone made me so damn mad that i deleted it out of my phone. I returned her telephone call at 3:30 PM. that very same day. she called me to inform us that they were siding against us and taking sides with the other driver. Erie Insurance. I thought that your agents would fight to the very end for their clients? She should be fired and go work for Erie Insurance Co. You pay good premiums money to get excellent svc, instead people like Joyce Ferguson flushes you and your family's integrity right down the toilet. Listen to my telephone tape interview nbr. 5348103 as to what i had to say about what happened and our claim. Joyce Ferguson also told me that i had a very bad Attorney's office in Simon & Simon representing us. Joyce told that if our attorney was any good, that they would have already mailed out the proper paperwork to Farmers in their representation of our family in this matter. They had already done so, and mailed out a 2nd set of papers to farmers. i want Joyce Ferguson FIRED, and I want a written letter apology. People look very hard and thorough when shopping for car insurance.

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TLS - 213 d 6 h ago

0

Terrible customer service!!!! The worst I've ever experienced!

My mother has Formost Ins. A subsidiary of Farmers in Az. My sister and I helped her with a water damage claim. It took 6 months to complete and about 50 phone calls...Calls that took days to get a response. My mother could not use her bathroom for 6 months!! We are now waiting for another return call to find out if they sent her check! It's been days!!

I will NEVER use Farmers or Formost and will let anyone I can, know of the terrible customer service! Please.......go to a different insurance company!

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RICHARD KIDWELL - 277 d ago

0

BIG TIME KUDOS to CINDY YANGINSKI

of YANGINSKI AGENCY INC.1085 Delsea Drive Westville, NJ 08093

Sooooooooooo Glad I dumped my former Insurance company for FARMERS and here's why....OLD FASHIONED, HONEST human interaction. Cindy called me and advised me that I was over insured for my home policy and suggested that a change would save me $59.00. WHO DOES THINGS LIKE THIS THESE DAYS? CINDY YANGINSKI, THAT'S WHO!!!!!! BEAUTIFUL HUMAN BEING AND A "SPOT ON" MORAL COMPASS. "THE" FARMERS AGENT "FOR THE CLIENT"

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1st time and only time customer - 286 d 16 h ago

0

My name is John Tarantini after having State Farm Insurance for 20 years I had decided to give Farmers Insurance a try. What a mistake....I have never had so many bills, reviews etc. over insurance in my life. I paid the annual premium on line since then have received bills for hidden charges, no information on the charges just a bill....I understand incompetence bu this takes it to a new level. I just received on the same day my written home owners policy right beside a bill ...does it say what the bill is for...NO....I called my broker in Blue Ridge, Ga. but they do not have a clue either..the blind leading the blind . I called them and they will need to check and get back to me..something like that must be a call center acct...you know what I do not care what you call a Farmers tele number and subsequent followup.....or lack of it. You are one company call center or local agent....the only one that knows the difference is you and now me...

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