I don't buy ANYMORE FORD vehicles. When Obama was President He gave Ford Motor a Stimulus packet to rebuild the Company.
WHAT did they do with the MONEY???? Oh I know they made cars CHEAPER. And now they are going after people who have a 20 year old DEBT.
That's what you call hard up. Instead of making CHEAP car and putting the rest in THEIR pockets. Maybe some good would have come back to them.
BUT, NOOOOO GREEDY
trying to reach anyone in customer service is a nightmare!!! first they give you a case number from a call center overseas. the communication is horrible! they don't even understand what you are asking for. since the problem with my car is intermittent i cannot leave my vehicle there for 14 days so they can wait until it does the issue again.
my advice would be to create a call center in the untied states and care enough to help your current owners. i have had nothing but one problem after the next with my ford focus. the car is poorly made and just has one issue after the next. don't expect ford to stand behind their cars.
JUST GOA 2014 FORD FOCUS FROM METRO FORD,Tupelo MS, AND IT HAS BEEN THE WORSE CAR I EVER HAD. SO MANY ISSUES AND SO MANY RECALLS, VERY, VERY, UNSATISFIED WITH THE CAR AND THE PEOPLE WHO SOLD THE CAR TO ME. I SHOULD OF NEVER BEEN SOLD THIS CAR.IF I EVER GET THIS THING STRAIGHTEN OUT, I WILL NEVER DO BUSINESS WITH FORD AGAIN!! NOR WILL ANY OF MY FRIENDS AND FAMILY. I WOULDN'T PUT ANY OF MY FRIENDS OR FAMILY IN THIS CAR. IT JERKED A LOT WHEN I FIRST GOT IT, THEY NEVER TOOK IT BACK IN SPITE ME TELLING THEM SOMETHING IS BAD WRONG.PUT IN SERVICE DEPT, AND NOW AGAIN ON MY WAY HOME, LOOSING POWER AND ENGINE LIGHT COMES ON, MAN, I TELL YOU, I CAN DO WITHOUT THIS HEADACHE. LIKE I SAID, NEVER WOULD OF PUT ANYONE IN THIS CAR WITH ALL THE PROBLEMS IT HAS.IT'S BEEN VERY DIFFICULT FOR ME, IM VERY UNHAPPY, AND VERY UPSET WITH ALL THIS. I COULD OF WENT ELSEWHERE AND PROABLLY NOT HAD TO GO THROUGH ALL THIS. IM NOT SURE WHAT THEY ARE GOING TO DO ABOUT IT, BUT IM CONTACTING EVERY ONE IN FORD MOTOR COMPAY I CAN, IF ALL ELSE FAILES, I'M GETTING A LAYWER. IM SURE A LAYWER CAN HELP GET THINGS RIGHT AND ME IN A BETTER AND SAFER CAR. LIKE I SAID, THIS SHOULDN'T BE. THEY WOULDN'T PUT THEIR DAUGHTERS,SONS, OR MOTHERS AND WIVWES IN SUCH A CAR, AND IF THEY DID, AS SOON AS THE PROBLEMS CAME, THEY WOULD HAVE THEM OUT IN A SNAP... I'M SURE OF IT. SO FORD, DO THE RIGHT THING AND CORRECT THIS ISSUE. I NO LONGER WANT THIS CAR AT ALL, I WANT SOMETHING BETTER AND SAFER, OR GIVE ME ALL I GAVE YALL AND I WILL GO ELSE WHERE AND DEAL WITH BETTER PEOPLE WHO WILL CARE AND WILL MAKE SURE I AS A CUSTOMER WILL GET A GREAT CAR AND TREATMENT!!!
Ford has a potential accident waiting to happen! When the lights switch is off, the headlights will come on automatically when it gets dark, but the taillights remain off, meaning the vehicle is not visible from behind and could result in a collision. Either make it so the headlights won't come on automatically when the switch is off, or make the taillights come on with the headlights at all times. This happens on the 2018 Escape.
we purchased a 2014 edge last sept. it is the most uncomfortable riding vehicle we have ever had.you need to start putting in the old seats like the one in my 94 f150.
Why does Ford use the chevy truck commercial where they say they have the largest bed capacity..They get the bed about 1/3 full and the bumper is on the floor.Your add shows the bed being filled and it hardly moves.
Im the same person that wrote about the 2006 F150 FX4 thats at the dealer now for a month and a half getting pictures taken of the rear i would Greatly Appreciate it if some body could look into my case from FORD since my premium care warranty plan has FORD on it in black bold letters i would appreciate it i did pay $3604.00 for the warranty.
my email is (hidden) PLEASE contact me through that and i can give you my vin number thanks.
I want to get a message to James Hewitt to tell him I can't use my Lincoln because your company doesn't have the part it's been 8 days
Seeing these advertisements stating that ford have been the no. 1 seller of trucks for 42 yrs. can be believed, but I think it's because of fleet sales. I have been told that some companies have purchased or leased ford trucks or vans because they basically don't care what kind of shape they're in after a couple of yrs. of service because of a low rent interior look & they offer rebates & incentives on fleet sales. Is this true?
Hi ,have a 2015 Ford explorer sport ,with 34,000 miles my fist SUV still own on it, I been very disappointed and dont know wat to do, the front of the hood of SUV bubbling and paint is chipping, have take it to the dealer and called Ford customer service and they dont want to help me ,dealer says that it would cost me about 2k. to fix that I was denied by the warranty, my corrosion warranty 5year warranty is due on dec 2019 but they need to see holes on the hood for warranty to cover, iam single mother of 3 , and dont have that kind of money to fix the hood before it gets
worst while still making car payment, iam very sad and disappointed an my first Ford car! If someone can help me or advise me wat to do , I will really appreciate it! Thank you ! (hidden)
Good Afternoon! To Whom this may concern,
I have a 2013 Ford Focus which has had 3 recalls on it already. This car has been nothing but problems since day one. For the past year the radio is not working, currently even tho the radio is off there is a LOUD clicking sound, speaker like noise. This noise is constant even if the radio is off, the moment you turn the car on, it starts. Which is very annoying. I spend 8 hours or more per day in my car, so you can imagine how annoying it gets. The noise continues even after the car has been turned off spoke with the local Ford dealer and they want to charge me 1000+ just to fix it. I have seen on the internet where there has been a recall on the 2013 radios as well, however, I have not received this letter.
Please advise, I would greatly appreciate your help.
I Purchased a 2006 F150 fx4 crewcab 06/11/2015 at a ford dealer in lewisburg, pa i also purchased the FORD extended premium care warranty plan good till 06/11/2020 or 131,924 the truck has ballpark 110,730 on it. ive had problems with it ever since ive owned it its been in the garage about 5 to 6 times. back in march about mid mach 2019 i spotted oil on my rear end i happened to be looking at my rear tire and just seen the oil stain on the rear so i called the closest ford garage that will work on my truck in montousrville,pa took it up they put a rear pinion seal in it and i mentioned i thought that the engine oil was leaking also and i wanted a oil change so they out dye in the oil and said bring it back in 300miles i said ok i have a dr.s appt in philly pa ive got l4-l5 disc hernitions fort he last 3 years. so i made appt took it back and had a alignment done they never mentioned anything about the oil just a power steering line they found leaking and said bring it in on monday that was a friday saturday driving it home it felt like i was pushing another truck all the home it struggled to hit 55mph sat came same thing it got worse so i called them back the service manager got cocky with me and said well we just cant rebuild a rear end in a dayuh i said ok i called lewisburg pa where i purchased it dropped it off on APRIL, 7 they check it out the vent tube on the rear came off and contaminated their tech austin said good news looks like your warranty is going to pay for a whole new rear end then 4 days or so later i get a call back the warranty company needs pics the dealer needs either me to pay them or the warranty company to pay them they dont work on cars for nothing so i called the warranty company and asked them to send the payment over to the dealer and they told me not without the pictures first. then i asked for a manger to call me she got to the bottom of it said that i would have to pay 600-800 dollars for them just to tear the cover of of the rear i paid 3604.00 for the FORD WARRANTY i have a 100.00 DEDUCIBLE then a couple day later the service manager from lewisburg calls me and says he dont know where they got that number at just throw it out forget it itll cost 189.00 or less to take pics why even that i called the waranty company 5-14-19 spoke with keith and they got pics on 5-3-19 and their waiting on pics of the pinion nut to see if it was replaced the only ones who wouldve done it wouldve been the FORD garage its 5-16-2019 i have a loaner truck from lewisburg i was told its mine till my truck is fixed i better not get charged for that either and i also want to know if this is how every FORD customer gets treated no calls from the dealer for updates nothing nothing nothing i traded a 2009 chevy that had 49,000 miles in on this truck caus i didnt like it nd it had issues
To whom is willing to hear a customer: Ford Case# 21636894 My name is Jason Brody. I'm the owner of a commercial and residential moving company located in Lancaster, PA. I own three 26' moving box trucks, in which one of them happens to be a 2015 Ford F-650 XLT Super Duty with the 6.8 V10 motor. It was purchased as a CNG vehicle. It currently has 62,200 miles. I purchased the Ford from a dealer in Philadelphia, PA on March 31, 2019. The same day I drove it home, I immediately dropped it off at my local truck shop for an inspection, transmission fluid flush, oil change, and two new tires. Between the cost of purchasing and maintenance, I spent more than $30,000. This leads me to exactly why I'm reaching out hopefully to someone who will care to listen. On April 29, 2019 less than just one month since purchasing the Ford, I started my truck up early that morning with intentions to move a customer of mine. At that moment, I noticed a red oil light was illuminated on the dash. I immediately shut the truck off, checked the oil level and found it was exactly where it should be. Due to having a sufficient amount of mechanical knowledge, I had my Ford towed to a local truck shop, where they diagnosed my truck with no oil pressure, and I was told the motor was seized and it would cost me $11,000 to buy and install an entirely new engine. I was absolutely shocked. I couldn't believe what I was just told. The whole reason I spent so much money on a newer vehicle, with low mileage for my company, was to avoid worrying about tragic situations such as what I just learned was my tragic situation. After multiple phone calls, I learned that my vehicle will most likely be covered under an extended service power train plan from Ford. It was an absolute major relief to learn of this. However the issues I'm currently facing is how long this process has been taking as well as the lack of expected customer service I've been receiving. The truck was towed to Ford New Holland, in New Holland, PA. I've spoken multiple times with the service manager Carl Crone and service writer Joe Laich. They seem to not have much information for me as far as, approximate turn around times, compensation for excessive renting box trucks from Uhaul and Penskee to still be able to satisfy my customers who I've already scheduled move jobs for. I'm losing a significant amount of money on a daily basis while not having my moving truck. I was even told by the service writer that the motor for my truck seems to be on back order and there isn't an estimated date of production. I've contacted the Ford fleet management team and spoke with CSM's by the names of Charles and another named Phillip Thomas. I asked if it was possible to at least be reimbursed for outrageous box truck rental fees I have to obtain and I was told by both of them that there's nothing they can do to help me. I happened to get in touch with there supervisor Mackenzie who was supposed to call me back on numerous occasions but never did. When I finally was able to reach the COM, she had absolutely no knowledge of my situation or my vehicle. Somehow she thought I owned an older Ford truck with less miles and a Cummins engine and before I could correct her, she repeated on more than one occasion that there is nothing she'll be able to do for me. After correcting her and the information that she had wrong to begin with, she still said there was nothing she can or will do for me. At this point I feel I hit a dead end and I'm in absolute distress. I don't need a loaner vehicle to commute anywhere. I'm in need of the Ford box truck I purchased so I can provide for my family and make a living. Without my Ford, I'm accumulating significant financial losses I didn't account for. Someone could offer me a Ferrari for the trouble and I would reject the offer due to the fact that I won't be able to do my job with anything but the 26' Ford box truck I purchased. After talking with so many Ford employees and managers and getting absolutely no where, I'm beyond disappointed . I've not only been let down by a Ford truck in which I spent most of my savings on, but I've also been let down by Ford's lack of expected customer service, care, and motivation to help fix what happens to be the most critical occurrence in my life currently. Since nobody has been listening and or trying to help resolve my tragic situation, I've taken to the internet in search of what I hope to be someone who will actually listen, and that can possibly make a difference or expedite my unfortunate situation. My family is counting on me and I'm all they have just as they're all I have. I'll be sending this email out to anyone and everyone that may be able to make a difference. I hope to hear back with some sort of resolution or reimbursement opportunity. Otherwise my business and my family are in jeopardy. Please put yourself in my position for just a moment. Thank you. My name is Jason Brody, owner of Brody Moving Services LLC in Lancaster, PA. Address is : 626 Columbia Avenue Apt 4B Lancaster, PA 17603 Cell (hidden) BrodyMovingServicesLLC located in Lancaster, PA. (C) (hidden). BrodyMovingServicesLLC located in Lancaster, PA. (C) (hidden).
My fiance's 2013 escape has been in and out of the shop 8 times in 16 months... from the beginning the car randomly stalls for no reason ....jerks and jumps then dies pulling no codes on the computer.. it has been to a ford dealership multiple times with no explanation why it dies... last week the injector cracked and leaked 6 liters of gas into the oil.. after a 790.00$ bill I get the car back on empty and find out when I get home that the gas was never removed from the oil ... this morning my fiance and children were on the way to school when the escape died mid turn in the Intersection and was missed by a semi truck by inches... my children and fiance have been in an emotional distress all say since and the corporate office has no direct phone number... we will be sending in a formal complaint via all possible links and contacts thru ford. We will be joining the current legal team going after Ford for this situation..
I called in to customer support for an issue with paint matching and I could only get a representative in Manila. The language barrier and cultural barrier is bad enough but now I am suppose to put up with my information being sent off shore and trust it will not be scammed. Ford has a reputation of being an American company and now they have outsourced jobs and services off shore. I hope Trump slaps a big tariff on Ford for what they are doing. They are choosing profits of customer care. This is my last Ford.
if you call the service or parts dept of your nearest dealership w/the last 8 of the VIN, they can tell you the paint code in English
I bought my 2016 ford focus January of 2017. I have never had any problems with it...until yesterday. March 11 2019 I was on my way to work and got about 5 miles from home. I started smelling something. It smelt like when you use your heat for the first time after it being off all summer. I pulled over on the side of the road, checked my gauges to see if I was running hot or if any lights popped on. No lights and my temp gauge was normal. I started seeing smoke coming out the hood. I got out my car and the entire underneath was on fire. I immediately got away and waited for the fire department and police to come. My car that just hit 50,000 miles is totalled. The fire Department said it was a electrical wiring issue. I was the only owner of this car kept up all the maintaince so I am not only stressed and emotionally drained but dumb founded. I really hope someone from Ford contacts me. I am scared to buy another Ford.
I purchased a new Ford F-150 hat came with a motorcraft battery. On May 8, 2019 this battery died and had to be replaced. This review is to commend your company for
manufacturing such a reliable battery. I purchased my truck in September of 2007! I have never had any battery last for nearly twelve years. Thank you, and keep up the
Yes my name is Daniel Powell I had a dream about an SUV being made it was a Mustang SUV call scat 22in rims it was a nice Vision that I had in my dream I was wanting someone I can call me about my idea phone number is (hidden) the dream was so vivid and I think this will sell I think that I sell Porsche please bring my ideal alive once again (hidden) my address is 11724 carbrook Road Manor Texas 78653
Why is it nobody can find anything wrong with the wipers on Ford Focus 2014??? Try driving 70mph on interstate in blinding rain and having them stop! You can see the problem on U-tube! Service people can't get it to perform for them.
I purchased my Ford Escape in 2016 from Tampa. Good,decent, reliable service. Then I moved to Orlando. I had to approach Tropical Ford for oil change etc. Service, and attitude of this dealership is extremely bad. Rude, indecent, unreliable dealership. Still I had to approach them as it was my nearest dealership for Ford. I had made a complaint about their unfriendly, unreliable attitude. Almost "Customer Scare" attitude. After this complaint, I got a letter from my Tampa dealer, Elder Ford of Tampa, and also from Tropical Ford in Orlando, asking me to approach them again, and promised me better service. Elder Ford is 75 miles away. So I decided to approach Tropical Ford in Orlando. I have great faith in Ford Company. But when I approached Tropical Ford in Orlando (9900 S. Orange Blossom Trail) on April,30,2019, I was shocked by the behavior of Bryan Langenderfer, the unfriendly Service Director. Half an hour after taking my car to the garage for service, he came back , and told me that Tropical Ford wukd not service my oil change anymore, as I made a complaint about them. He had written it for me and signed it. I had to take my car 15 miles away to Kisselback Ford ,another Ford dealership who were friendly and caring. Tropical Ford of Orlando has invited me to approach them again, and promised their service. Their refusal has taken away my right of service of my Ford vehicle. Keeping my vehicle in the garage for about 15 minutes, and refusing to do service make me believe that, they might have done something to my car. Every time I drive my vehicle, I fear a malfunctioning of my car anytime, which I have ample reason to believe that they might have created. Just for refusing me service, why should they drive my car to the garage? Hope you understand and appreciate my fears. I have no Ford dealership near me as they have refused to serve me.
Such dealership as Tropical Ford should be terminated, and new dealership given to good, reliable people in this area so that customers will have more faith in you and Ford company. I hope that you will give serious attention, and prompt action to this letter. I am not giving my actual name as I fear such malicious dealership doing businress with Ford. A copy of my earlier compalaint was with Mr Bryan Langenderfer when he refused to serve my Ford Escape.
Will someone at Ford please help me? I bought a used 2011 Ford Fiesta a few years ago and I will NEVER EVER buy another Ford! In the first few months that I had it the air went out and since it was still under warranty Ford repaired it well the second time that it stopped working I had to pay for the repair and the third time I didn't have the money to repair it so I have suffered some very hot times in my 2011 Ford Fiesta almost having a stroke. The windows are constantly falling down. The dealership tried a few times to repair that problem but never repaired it I am still suffering. Then the lock on the drivers side stopped working so feeling unsafe in the car I took it to the dealership to see how much it would cost me to repair that? $500.00 is what I was told!
I had always been a Chevy person before this change to a Ford. And now I know what Fix or Repair Daily mean. I am down to a little over $1,000 in payments and I think that Ford should just write it off as Paid! I am on a very small income and I have a lot of health issues Lord hear my prayer.
Would never ever buy or recommend Ford to anyone we have been getting the run around brand new 2019 Ford Edge it's a Lemon and we qualify for the buy back program but nobody wants to help us 8weeks altogether in there repair shop Brooklyn Bayridge n that's where we leased it the mileage on the car is all from going back n forth to Brooklyn we have an older loaner car n we are paying 5 months already on a car we don't have the service in this place is Terrible n the customer comes last I've never had so many stories told to us from them getting nowhere we were even told when we brought the car back again they laughed n said we had bets on this car that it was coming back n it will never be right Really!Unbelievable it leaks all over the rugs are soaked leak after leak after leak never been treated like this n we have been devoted Ford customers for Years someone has to Help us Next step will be Laeyerd n that will be a Mess
I purchased a Ford Fiesta at SMITHTOWN FORD, Smithtown, NY. Prior to purchasing it Ford installed electric windows. Upon picking up the car I have had nothing but problems. Every few months the car DIES, DEAD AS A DOORNAIL. I then have to have it towed at my expense to Smithtown Ford. Apparently, the electronic windows installed by Ford are causing the battery to die. I have brought the car back NINE TIMES. NINE TIMES! And each time a few months later the same thing happens. Multiple times it was being "fixed" by Smithtown Ford they had the car for A MONTH. YES A MONTH AKA 30 FULL DAYS. Once they gave me a loaner car. The loaner car had MEN'S DIRTY LAUNDRY IN THE TRUNK AND EMPTY BEER BOTTLES IN THE BACK SEAT. TWO DAYS after returning the loaner car the dealer calls me to tell me I damaged it. TWO DAYS AFTER RETURNING THE CAR!? #1 I didn't damage it and #2 you can't call someone TWO DAYS LATER and say they damaged it. If you can believe it it's gotten even worse. Once again the car dies so at my expense I get it towed to Smithtown Ford. They assure me they will fix it and we agree to take the electronic windows out. They say it will be done on Thursday. No calls, emails nothing on Thursday. I call on Friday they say it's ready to be picked up. I go Sat am to pick it up and guess what, they took the electronic windows out but that's it, no cranks, no handles. I HAVE NO WAY OF OPENING THE CAR WINDOWS. THEY REFUSE TO FIX IT. SO NOW I AM DRIVING A DEATH TRAP. BE WARNED MY FAMILY WILL INITIATE A WRONGFUL DEATH SUIT AGAINST FORD IF ANYTHING HAPPENS TO ME. I have contacted Ford's Corporate offices and got a case number and guess what? Corporate told me there is nothing they can do. Corporate Ford doesn't care that my car is a death trap. I will be protesting every weekend at Smithtown Ford, I will be initiating legal action against Corporate Ford and Smithtown Ford. I am calling every news station in the tri-state area and I am contacting the Better Business Bureau. I will also be placing signs on my lawn as I live on a high traffic street. Lastly, I will make it my life's purpose to let EVERYONE THAT I COME IN CONTACT WITH KNOW THAT SMITHTOWN FORD AND CORPORATE FORD ARE HORRENDOUS AND LITERALLY PUT THEIR CUSTOMERS IN HARMS WAY WITH THE DEATH TRAPS THAT THEY CALL CARS!
You say it doesn't matter what kind of peanut butter I donate. But, it does!! Only organic doesn't poison children.