Information, reviews and public commentary for US companies

 

Ford Motor Company

Rating
1.10452
Web
http://www.ford.com
Address
1 American Rd.
Dearborn, MI
48126
Contact
Alan Mulally
Role
President CEO and Director
Phone
(313) 322-3000
Fax
(800) 392-3673
Employees
164,000
Twitter IDs
@Ford
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unexpected performance - 2 h 40 m ago

0

i have purchased ford-focus model 2015 since Aug-2016 with regular services until reached 48,000 Kilometers. Then it has an " cylinder firing with low oil engine pressure" resulting of changing a new engine it takes a month to replace it . After 10 days i faced Engine Gear " Transmission" problem and it seems Gear Damage . I tried to now what the reason of all these frequent damages but i didn't revived any responding from the our agency even the report of what happening to this car. Obviously it's a manufacturers defect. For more details please reply this .

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Michell B - 1 d 12 h ago

4

I've purchased many Ford vehicles and sang the praises of Ford being a financial beacon, during the bailout and the quality of their products, but if you don't stop advertising on Fox News, especially with the Laura Ingraham show, it will be a cold day in hell before I buy another Ford product. I have a family and friends who are Ford consumers, but I will make it my business to spread it far and wide to avoid you like the plague.

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your worst nitemare - 14 h 10 m ago

0

politics over a car. stupid ass

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UNSAT CUSTOMER - 19 h 1 m ago

I'm a twenty year Retired Army Veteran who's Vehicle's have been majority Ford's, and currently still driving my 2004 F-150. Back in 2015, I decided to purchase my spouse a brand new vehicle for Mother's Day because she has never owned a NEW vehicle. We looked at several Ford vehicle's and decided on the 2015 Explorer. It has all the "Bells and whistles" on her and ran great. Upon our purchase of a particular color, I noticed that the weather stripping on both front doors was lose and coming off, so I made it a point to tell our salesman. He instructed me to bring it back the next day because we had to finalize paperwork as well. Returned, paperwork done, vehicle washed and vacuumed but no repair on both side doors. I am not a patient man and get angered easily and we departed the dealership before I blew a gasket. Move forward to 2018, and we received two recall letters on the exhaust system and front door panels that were bowing upward. I took the vehicle in and explained about the weather stripping as well, that back in 2015 I informed the salesman that the stripping was off the track still from when we purchased it and that it was cracking in several areas, which from a 2015 model should not be doing so this soon. The two recall issues were fixed, and was told that they had "No Record" of my complaint of the weather stripping on both doors? Of course you don't, because you didn't care enough to do so, but just cared about the sale! So, the rep., stated that I would have to pay for it to be done since no record of it shows, even though I made it clear on that day of purchase of this issue. I thought at the time that buying a new vehicle would be great for my spouse, because there would be zero issues, but I was a fool for believing such a thing and therefore was not taken care of 100% before driving off the lot. The Ford place in my eyes failed to make sure that any and all issues that were there would be taken care of then or possibly later since I pointed it out, and for them to use the "huh, we have no record of this Sir" is as if they were turning a blind eye! Once my wife's vehicle is paid off, I'm thinking of trading my truck in for a new one but it's doubtful that it'll be a Ford. I bought this at Automax Ford in Killeen, Tx.

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Don D - 1 d 4 h ago

1

Built Ford Tough. HMMMM Here is my story, My wife was diagnosed with breast cancer and to make her life just a little bit more comfortable while going though chemo I decided to trade in our Chevy 1500 for a F250 to pull our camper up to the mountains just to help her get her mind off her cancer for a little while. Granted our truck was used and the one I bought was used. Anyway I bought a beautiful blue f250 diesel truck. I test drove the truck and it did fantastic, showed it to my wife and we like it. Well maybe I should have went to the faithful internet and looked into the 6.4 diesel. We where driving it home and it went into a high idle and then it seamed like it was starving for fuel or a plugged filter or something. I called the dealer and they said have it looked at and let them know. The code showed cylinder 8 misfire and further talking with the service person at the ford dealership he stated the truck needed a new motor, wait what???? a new motor??? He said these motors were junk and to repair this truck would cost 11300.00. Now I know this is a used truck with 100 thousand miles but common. I contacted ford on facebook and asked and nope they said there was never a recall for this kind of problem but yet after watching a crapload of you tube there should have been, there are a lot of videos all saying the same thing about this motor. I know I bought used, I know it's my fault for trusting the ford name but common life... 40 thousand in the hole, can't take the wife to the mountains, lost my chevy all because a motor that should have been recalled was not. The dealer I bought the truck from has the truck now and they claim to be looking for me a different truck but as of today it has been 9 weeks and no truck.. As I said at the front of this post.. BUILT FORD TOUGH?? I think not.. The sad thing is I really did like the truck and I wish I could afford to have it fixed.

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JOSH - 1 d 15 h ago

1

HOW CAN YOU RATE SOMEONE OR THING FOR NOT SENDING YOU A RECIETE SINCE YOU BEEN PAYING FOR 3YEARS ALL THEY GIVE IS AN EXUSTE WHY THEY CAN NOT

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Maryum Mathew - 1 d 16 h ago

I have 2015 Ford Escape with 58,000 miles. It is regularly maintained, yet it overheated the other day and when I took it to the mechanic, they said my antifreeze bottle is full of oil which caused engine failure. When I called my local Ford Dealer in Pleasantville NY they told me they could not help because my warranty expired. According to the Powertrain warranty I should be have this problem fixed due to the 60,000 mile 5 year engine warranty. I called Ford directly and the lady was very unhelpful and talked over me. She said I had to take it into Ford to get a diagnostic. After asking if there was a chance they would fix it for me under this warranty she didn't give me an answer. I also asked what must the diagnostic show to have the dealer fix this issue and she wouldn't say. She also refused to send me to someone who could help. So, basically I'd pay $100 to tow my car to a dealer and get a diagnostic when I have no clue there is a chance they will fix it. Not only do I still have a loan out on this "reliable" car, I also just paid $600 to rent a car because Ford will not provide a loaner. This is not including the thousands I am out to fix a relatively new car I bought because I believed through false advertising it would be reliable and not have issue such as this. There is no reason that a three year old car has engine issues such as this! I will continue to share the poor customer service and lack of concern for my situation. I am literally out almost $5000 because I choice Ford!

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Kay & Tim Hicks - 1 d 19 h ago

1

I just bough a brand new 2018 Ford Edge from the Hardy Ford Dealership in Dallas, Ga. The engine light came on the 3rd week we had it. We haven't even made the first payment yet. Now they are telling us the ENGINE needs to be replaced. They dumped us on the 1-800 customer service line and said that is all they could do... Believe me ... There is more that can be done. I will be compensated.

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SJ - 2 d 9 h ago

1

https://www.facebook.com/(hidden)25866/posts/(hidden)187757/

I drive an Escape insured by Progressive. I will figure out how to dump this car if you don't stop advertising on this idiot's Fox show.

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Lou Luecke - 3 d ago

0

Why do you continue to advertise on Fox News? Your losing the trust of loyal customers with your support of FOX.

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Jeff Carlson - 2 d 14 h ago

0

what cause Fox tells the truth? LOL They are losing me because of their crap products and horrible customer support.

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Pull your ads - 3 d 6 h ago

Official car for kidnapping children.

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Anonymous - 3 d 15 h ago

I am a policy holder and deep disturbed with GIECOS sponsorship of Laura Ingram on FOX with regard to the atrocities that are occurring at the US border and the families seeking asylum.

PLEASE FORWARD TO APPROPRIATE PARTY IF ITS NOT YOU!

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Nea - 3 d 15 h ago

0

I am grossly disappointed to see Ford as a sponsor for FOX and Laura Ingraham.

The programming on Fox News is known for being biased and often times discriminatory. The words of Laura Ingraham regarding the separation of families at our border, comparing the forcing of young children into literal tents and cages as "summer camp" is disgusting and nothing short of hateful.

Until you decide to cut ties with Fox and Laura Ingraham, you will not have my support or business.

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Arthur Sheffler - 3 d 16 h ago

0

I have never in my life had such bad service from a dealership as I have KENT PARSONS FORD!!!! I have a 2016 Ford Fusion, bought it brand new, and have nothing but trouble with it since day 1!!! It has had everything under the hood replaced including the motor, before being 1 year old, its even had the dash replaced due to their irresponsibilty. It broke down on my wife 6-15-18 left her in middle of road, they have it for 2 days and like always they say there is nothing wrong with it!!! I have been lied to from the beginning, was told several things and nothing has happened!! I will and do not recommend anyone to go to KENT PARSONS FORD!!!! None of this should be happening to a new car and they would not do a buy back, they knew it was junk and dont want to be stuck with it!!! They dont care about the safety of people, they just want their money and thats it!!!!

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Annie Quest - 3 d 17 h ago

Dear Ford Motor Company Laura Ingraham Advertiser:

I am a loyal and patriotic American and, as such, I am making the informed decision not to support companies that advertise on The Laura Ingraham Show. I feel that you have the right to know why you may be losing my business.

The programming on Fox News is notoriously partisan and biased and Laura Ingraham's recent comments, equating refugee children living in tent cities with being akin to going to "summer camp," are particularly offensive and prejudicial. There is nothing "fair and balanced" about this rhetoric, there is nothing fun or recreational about being taken away from your parents and safety net and being interred in a detention camp. Laura Ingraham and Fox News are helping to further the political and economical divide amongst the citizens of the United States.

Until your company discontinues your relationship with Laura Ingraham and Fox News, I will not purchase your products or services.

Please consider severing your ties with Fox News and/or its individual programs and spending your advertising budget in areas that will help build a better America. It is never acceptable for a company to support the intentional distribution of misinformation and bias and the separation of children from their parents to the citizenry of the United States.

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Kenny DePriest - 4 d ago

1

Having been a lifelong Ford buyer, I no longer will be. I have a 2010 F150 that currently has 92,000 miles. Entire rockers are rusting out and wheel wells beginning to rust. I have seen almost eveyone I know that owns this truck and has the identical problem. Without a design flaw, there is no way this should be happening to all these trucks. Very large investment, that looks like hell in a few years. Will not buy another Ford EVER

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Anonymous - 4 d 11 h ago

Hi, my name is Tyuawn Brown Detroit's official Michael Jackson Impersonator I would love to perform at the Detroit train station Gala party please contact me at 1(hidden)

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John Hanzlik - 4 d 19 h ago

1

I have a 2014 Focus, I am FURIOUS that no one EVER said anything about the problems of this car. The transmission quit while we were driving home from a trip. Ford motor company should BUY BACK everyone of these cars. They are dangerous, cause owners to be treated like they are stupid..WE DRIVE THE CAR AND KNOW THE PROBLEMS...BUT service depts. do not listen and are of very little help. WHAT IS WRONG WITH YOU PEOPLE AND IF IT CAN NOT BE FIXED TELL THE OWNERS .

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Anonymous - 5 d 9 h ago

I have a Ford f150 Regcab which is meant for offroad. Guess what side curtain airbags deployed.

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Anonymous - 5 d 13 h ago

Please help I have done business with Ford for 25 years. I have a 2014 ford focus. The car has 35700 miles and has always been maintained

This car has serious safety issues. It will take on a mind of its owe in stop and go traffic the car suddenly excelerates on it owe stops and then jerks violently and then barley moves. I have had the car towed three times in one week. Sawgrass ford claims they replaced the clutch. Picked up the car was supposed to be fix. Drove off the lot stopped at the store. Got back in the car and it was dead. Towed again. Got car back again. While driving home on Friday the car that was again supposed to be fixed had the same issue. Excelared on its owe jerked violently and caused me to pull over and have the car towed again. This car is dangerous and not safe to drive. You are putting people's lives in jeopardy. Please somebody listen. The car is now still at sawgrass ford for the third time in a week. I am a hardworking person only asking for a safe reliable car to get back and forth to work. I'm an also a grandmother that deserves to pick up her grandchildren in a safe car! Somebody at Ford please listen and do something to correct the problem.

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Joanne Ortega - 8 d 10 h ago

1

Have a 2015 Ford Fusion that has been in the shop for 8 weeks since February. Check engine light comes on. Take it to dealer and they just reprogram computer because they can't figure out what's wrong. 3rd time replace intake manifold because of a leak. 3 weeks later check engine light comes on for 4th time. Take it back. Service department can't figure it out. They call Ford engineers and they look over data and make a guess and suggest replacement of head cover. It's been 4 weeks and we don't have a car, loaner car or answers. Called Ford directly to see what they could do for us. They did get back to us within 24 hours to tell us there was nothing they could do for us. We have been loyal Ford customers for 40 years. This car is a lemon and they should buy it back but they refuse. WILL NEVER BUY ANOTHER FORD! You all lost a customer.

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Molly newport - 7 d ago

Contact a lemon law lawyer even if you are not first owner you can sue for breech of contract if vehicle is in shop more than 30 days

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Linda Poore - 7 d 11 h ago

0

My husband and I bought a 2017 Ford Pickup. It was a $50,000 plus vehicle. It just turned a year old in May. My husband ordered it just the way he wanted it. It has heated and cooled seats. Recently we noticed that the leather seat is peeling. We were told that the vehicle was warranted bumper to bumper for 3 years. This truck only has 5000 miles on it. My husband only weighs 150pds. and he is the only one that drives it. We take very good care of our vehicles. We are Ford people. We always buy new Fords. I took the truck to the dealer and they took pictures and submitted them to Ford. Ford is saying it is wear on the seat. A vehicle with 5000 miles and a year old couldn't possible have wear. So much for Ford standing behind their warranty. This is a disgrace. Doesn't say much for Ford. Maby we should start buying another brand. We are very disappointed.

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Bernadette Gross - 7 d 18 h ago

0

My 2014 Ford Escape recently started leaking water on the Left driver side from the windshield. I brought it to the Ford Dealer (Hadleman Ford in Hamilton, NJ) where they had the truck for a few days. They finally diagnosed the truck as having a manufacturing defect- the seams weren't properly welded. The service writer advised that I had to pay for this manufacturing defect. They also advised they needed to remove the windshield and it may crack. If that was the case, I would also need to pay for the replacement of the windshield.

Why should the customer have to pay for a manufacturing defect and service of an item, that the dealer cant even properly do the maintenance on. This is a manufacturing defect- just like Ford would pay for a recall, we would expect and insist that Ford pays for this manufacturing defect.

If I were to buy anything else, the company would fix the defect on their dime, why are you passing this onto the customer?

We will be fighting this until a proper resolution.

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