Information, reviews and public commentary for US companies

 

Ford Motor Company

Rating
1.045908
Web
http://www.ford.com
Address
1 American Rd.
Dearborn, MI
48126
Contact
Alan Mulally
Role
President CEO and Director
Phone
(313) 322-3000
Fax
(800) 392-3673
Employees
164,000
Twitter IDs
@Ford
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Anonymous - 1 d 9 h ago

I would buy that Fors Focus ST that ISNT available in the US!!!

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Curtis L Kesler - 1 d 17 h ago

0

Casey Jackson Ford in Royston, Ga. did a bait and switch on my Daughter (23). After I communicated with them for 9 days and confirming the price several times, My Daughter sold her car the day before we went to Casey Jackson Ford. After arriving, she test drove the car (Escape Titanium) and loved it. we then went inside to the office where she had her down payment in hand just to learn that they had made a "mistake" and the price was going to be $4000 higher. My Daughter was devastated and i was pi$$ed. Now my daughter has nothing to drive and has had to borrow something for the time being. I have owned Fords all my life and driven them as company cars. I will never buy another one and am honestly thinking of trading my current F-150. Thanks for destroying dreams Casey Jackson. I know this is a dealer, but all must lead by example.

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Laurie D Santarelli - 2 d 4 h ago

Shocked to learn a new Ford Titanium Escape does NOT come with a cd player . I'm told Ford no longer puts in their new cars....even as an option...

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Email: authurmullenax41@gmail.com - 2 d 12 h ago

Hey ladies and gentlemen,

Some lady in my hood introduced me to some new grant programm,

This grant is specifically place for those who need assistance paying for bills,buying a home, starting their own business, going to school, or even helping raise their children with old and retired people.

She received a 150,000 dollars check from the fedreal government.

Contact me for more explanation.

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Bobby Hagler - 2 d 12 h ago

0

I bought a new Ford F150 in 2016. It began giving problems at 2875 miles and I took it back the the dealer, Tuscaloosa Ford, who said they couldn't find anything wrong with it although the code clearly indicated an engine misfire and they showed the code on the receipt. After many complaints this continued until it got so back the vehicle would hardly run at about 26,000 miles. I barely made it home from a trip (after calling them during the trip and told to drive it) and immediately took it to the dealer. The dealer told me to bring it back the next day and I did. I was then told they didn't have time to work on it and would call me in two or three weeks. I never heard back from them although I did follow up a couple of times and was told they didn't have time. I tried to contact the general manager who wouldn't return the phone call. I tried to contact Five Star Automotive Group LLC who owns Tuscaloosa Ford and they wouldn't let me talk to anyone and no one would call back. I contacted Ford Customer Support and got someone in a foreign country who filed a report (twice) and no one ever contacted me. I finally found a great dealer, Long Lewis Ford, who repaired the vehicle under warranty at no cost. However, their excellence cannot overshadow what happened to me and the fact that Corporate Ford could care less. They are pathetic. I can see there are a lot of people who agree since Ford has an overall rating of one star. They don't even care enough to respond.

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David Owen - 5 d 18 h ago

I had my ford for 3 years I got insurancentre to cover any mechanical problems . I now have two problems not my fault ford's fault but because I didn't have a service with ford my insurance won't cover it , but nobody told me I have to have a service with ford . Not only that the 2 problems is nothing to do with a service my regards number is ve61 ynr leamington spa england

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Anonymous - 6 d 7 h ago

During my vist today at Griffith Ford in San Marco's TX, I had to argue to get my keys back, when I let the salesman take my car to get an estimate. I had my mother with me so I could let her see the truck I might buy. However when I told the salesman to get my keys a manager came over to hold me up even longer. 6 was taking my mother out to lunch for Valentine's Day. I should not have to argue to get my keys back.

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Debbie - 6 d 9 h ago

I purchased a vehicle (2018 escape SEL 4WD light blue with light interior) from Barber Ford Holland, MICHIGAN Jan. 2nd 2019 , put down a deposit, was told to come sign paperwork on Monday and went to Barber ford on Friday Jan 4th. I received a text on phone Monday Jan. 7th (the day to sign and pick up vehicle) from Sales person at Barber Ford that the Dealership (Liberty Ford Lincoln Vermillion --Mark Dietrich work:(hidden) and cell: (hidden)) just informed them that the vehicle I purchased was sold on Saturday from underneath Barber / ME. It is February 14th and Barber Ford has not found a replacement vehicle for me. NOT ONCE has ANY Barber Ford supervisor or owner or leadership person contacted me in person or email or phone to discuss this or apologize. NOT ONE. "I understand this sucks". story BUT Barber Ford has NOT even attempted to make this right. I STILL NEED A VEHICLE.I DONT THINK THIS IS WHAT FORD IS ABOUT. My family has owned ford's and I am all about supporting local business's but this is so WRONG...I felt I needed to write this so you at FORD know what happens at the dealerships that represent your brand.. thank you

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B. Varkey - 6 d 14 h ago

0

I am amazed of what I just dealt with. I purchased by custom ordering a 2016 mustang gt premium with the performance pack and took delivery in 2015 Nov. I also purchased the extended Ford Warranty with 10 yr 125k mile coverage. I have never had any issues with the car and I love it very much. Last few weeks I had a burning smell and a rattle from underneath the passenger side on the car. I took the car to Queens Ford Lincoln Svc in Jamaica queens and asked for help. They ran my vin and confirmed I have the premium care package and they would check the car. They called me back the next day and said the catalytic converter needs to be replaced and it's not covered. The car also has an oil leak from the oil pressure sensor causing the burning smell. They advised me to call Ford Motor Company regarding the cat not being covered. I called Ford HQ and they said it's the decision of the Dealership if they will cover it or not. I opened a case and the dealership now all of a sudden with cover half the cost. I dont understand why I am negotiating on a service plan I clearly paid for that states 10yr 125k miles. The catalytic converter should be covered with no questions asked. I cant believe I was actually considering trading my mustang for 2019 mustang gt350. Not a good look for Ford. I guess I will now go to Chevy and see what the new corvette will be happy to see my money. Thanks Ford, I almost thought you had changed and put the customer first.

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DanielA - 7 d ago

1

This is my first Ford and it will be my last. The body shop has had my car for 8 weeks, due to a back ordered part. Ford refuses to help me with the rental car after my insurance policy limit was met. in any way. Matthew Anderson, Customer Service manager needs fired.

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Safer world without fords - 8 d ago

Anyone who buys a Ford is dumber than a box of rocks ! Fords are the most unsafe piece of junk ever built! The best thing that could happen is to place a car crusher at every Ford dealer and start crushing to make this world a safer place without having Ford junk on the highways! Ford should just go out of business and all of there employees would feel a lot better about themselves not having to build junk all day.

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Rajender - 7 d 17 h ago

0

Yes sir you are right. I am from Hyderabad India vehicle injectors are at 80000 kilometres only .

Shameless and ruthless products no warranties.

God save Ford Customers....

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Don't buy a Ford - 8 d ago

What a disgraceful thing you people at Ford have done, you should all be ashamed of yourselves for using a good song from a great movie . Jerry Reed would be so disappointed using his song in your commercial. If any of you have watched Smokey and the Bandit you should know that no Ford had any part in that movie ! You should remove your commercial from TV !

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Ed - 8 d 5 h ago

0

I bought a Ford 150 King Ranch about 18 months ago. After a year I had an engine noise. It has now been in the shop for a combined total of 74 days, 68 days in this latest go around waiting for a part. All I got from Ford was: "Nothing we can do for you in your state." This is my second experience with Ford. In the 90's I had a Ford Explorer that had the transmission fail 5 times. We lemon-lawed the vehicle. I would do the same with this one, but because I had 22,000 miles on the vehicle when the problem occurred, I do not have that option. Never Ford, Never again

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RICHARD HALL - 8 d 12 h ago

2

Re Customer # 181208 Workorder # 521723

My name is Richard Hall, I have never used a car dealership for repairs in all my 63 year but since I have become disable I got a new 2010 ford fusion. It needed air bag recall work . First when I called to make the appointment no one said anything about it taken 2 days when I was told this I wanted to reschedule the appointment but the guy said I get u a ride home. My disability is very notice able after doing the paper work the car came and home I went. My girl friend called me and asked did I get a loaner I told her I was not asked if I needed a loaner .She tried to get me a loaner just in case I needed it was told the paper work was done. Sad that a company as big as your has no clue when to tell some one about a service that you that could help them

And yes I got up this morning wanting to go some where

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Mr. Moreno - 9 d 6 h ago

0

To Whom It May Concern; I am writing to inform you of my recent service experience of attempting to have my 2007 Mustang V6 serviced at three different Ford Service and parts departments in southwest florida. I contacted the following three ford dealerships via their live chat app on their website early in the morning on February 7th, 2019: Tamiami Ford Inc 1471 Airport Pulling Rd North Naples, FL 34104 https://www.tamiamiford.com Sam Galloway Ford 1800 Boy Scout Drive Fort Myers, FL 33907 https://www.sgallowayford.com/ Don Gasgarth's Charlotte County Ford 3156 Tamiami Trail Port Charlotte, FL 33952 https://www.charlottecountyford.com/ I requested an estimate for the purchase and installation of the following part: 8R3Z-6304320-BC Instrument Panel W/ INTERIOR TRIM PACK, BLACK For a 2007 Ford Mustang V6. I provided them with my contact information which included my name, phone and email address. All three dealerships told me they would contact me the same day with the estimate. Unfortunately my request was ignored by all three dealerships and neither one had the courtesy to contact me. The next day, early in the morning on February 8, 2019, I once again proceeded to contact all three dealerships again, via their live chat app on their website requesting the same estimate. On the second day, only one dealership had the courtesy of contacting me (Sam Galloway Ford). The email I received was very brief and not helpful at all. It briefly stated the following: Quote Max Fromm (hidden)] Sent: Friday, February 8, 2019 10:54 AM To: Mr. Moreno Hello, I tried to reach you via phone number but doesn't seem to be the right number. Unfortunately, the parts number for the instrument cluster is no longer available. have a good weekend Max Fromm Service Advisor Sam Galloway Ford Lincoln 1800 Boy Scout Drive Fort Myers, Florida 33907 (hidden) Ext. 3549 As you can tell, the email does not make an effort to provide me with any helpful information of how I may go about purchasing and having the part install in my car. The email is simply brief and crude. The purpose of this email is simply to inform you of the poor customer service that Ford dealerships are delivering to their customers. I do not believe I deserve to be ignored in this manner nor simply told that the part in no longer available and dismiss as if my business is not important. I am the owner of two mustangs, a 2002 Mustang V6 and a 2007 Mustang V6. While the craftsmanship in the cars is of poor quality, I believe that the service and support Ford dealerships provide is even worse. It is easy to understand why Ford had to downsize and close numerous service centers around the country. It is also easy to understand why the American car manufacturers cannot compete with the European and Asian manufacturers. I hope Ford does not need to ask for a government bail out in the future. For in the capitalist spirit of Making America Great Again, Ford does not deserve a place in America anymore. R.I.P Ford. Sincerely; Mr. Moreno.

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David Martin - 9 d 8 h ago

0

You Suck. I will not be buying another Ford unless you return my call right away.

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Jose Amador - 14 d 8 h ago

0

Yes I had my 2017 Ford Fusion delivered to Koeppel Ford in Woodside Queens NY because the steering wheel was locking up. I use my vehicle for work and I was told I cannot get a loaner vehicle. And that I would have to pay for a rental. I'm a single dad who drops off my daughter and picks her up and use my vehicle to get to and from work. I cannot afford to rent a vehicle. My vehicle is still under warranty. The dealership has had the vehicle for 3 days now. I will not be purchasing another ford vehicle. Customer service weren't very kind cut me off over the phone numerous times. Transferred me to answering machines and told the manager wasn't there. When I showed up at the service center sure enough he was there.

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John - 14 d 2 m ago

0

Yeah I am going through the same thing now, they told me that they will have a loaner for me. But when I got their they wanted to charge me for the loaner vehicle, also charge 139.00 for diagnostic fee for little tremble when I backup in my driveway, plus a recall on the doors handle and get my free oil change. That didn't happen, so i left their frustrated and took off early for my schedule appointment. So I am looking for the right number for corporate for I can complain.

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Anonymous - 9 d 11 h ago

0

Hi, this is the corporate number (hidden). They transfer you to the executive office to leave a voice mail. Hope it helps.

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Anonymous - 9 d 11 h ago

0

Yes! We are going through the same thing. We have 2 recalls the steering and transmission. They will not provide a loaner and want us to pay for rental until at least Friday. Today is Monday. I've been on the phone since 9am trying to get help. Ford's customer service is now out of the country so there is a language barrier. It's unfortunate that Ford the American Brand vehicle can't continue to have customer service in the USA! Built Ford tough?

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Anonymous - 9 d 11 h ago

0

We have 2 recalls the steering and transmission. The transmission recall actually has let my daughter set since Saturday because no place open. Today we finally get a Ford dealer to allow us to have it towed in and we're told it might take until Friday. They will not provide a loaner and want us to pay for rental until at least Friday. Today is Monday. I've been on the phone since 9am trying to get help & now it's almost noon. Ford's customer service is now out of the country so there is a language barrier. It's unfortunate that Ford the American Brand vehicle can't continue to have customer service in the USA! Built Ford tough? How can the vehicle mistake Ford made not stand by the recall? I have learned this 2015 Ford Fusion issue has been from 2013 years up flaw! They have to do better than this! Very unfortunate and unfair business practices! We didn't even get recall notices I did a search online and found there are 6 recalls on Fusions. If you own one do the research and take care of it before you get left sitting with no help.

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BullDurham - 11 d 17 h ago

5

The new Ranger XL has everything I want except Sync3. No logical reason why I couldn't have that as well.

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Anonymous - 12 d 7 h ago

Hello. I have scheduled 7am appoints for my F150 and I never get the truck back before 3pm. Lots of wasted Hours on waiting. Not to mention That its been in the shop for numerous repairs. I did not expect this from a 67K vehicle.

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Daniel Ayler - 12 d 13 h ago

0

Hi I would just like to say that I think it's wonderful that I purchased a 42,000 dollar truck and have had multiple problems with what ford, and car and driver describe as swollen lug nuts. I am currently at a ford dealer in Buffalo NY and can't rotate my tires cause ford decided to cut corners on probably one of the cheapest parts to manufacture. Maybe I shouldn't be driving a FORD.

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