Information, reviews and public commentary for US companies

 

Ford Motor Company

Rating
1.046644
Web
http://www.ford.com
Address
1 American Rd.
Dearborn, MI
48126
Contact
Alan Mulally
Role
President CEO and Director
Phone
(313) 322-3000
Fax
(800) 392-3673
Employees
164,000
Twitter IDs
@Ford
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Glenda - 3 h 43 m ago

2

I bought a Ford Explorer 2014 at Mayagez Ford Puerto Rico and is my first experience with that brand I regret that desicion. There is always a problem with the car and also a lot of time waiting for fix it even with appointment. In my opinion anyways the big problem in the car it's worthless never buy another ford. Sorry but I had enough with that suv really regreat it. Att Glendaliz Torres

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Diana Speakman - 10 d 12 h ago

0

I have a 2012 ford focus se.I got it at Ricart ford car factory. October 31 2017. Had it a week. Had to take it back1week later to have the transmission fixed. They had 2 weeks. Said it was fixed. I left August 18 2018 for Florida. On the way down, the transmission acted up again. How they what they are telling me my warranty ran out August 4 2018. The easy care I put on will take of it, but they don't cover what is wrong with it. It is same thing they were suppose of fixed the last time. From 2011 to 2014 ford had a problem with the cluckes that they put in this car. At first they told me there a 10 yrs or 100000 miles on it. How they said it was 5yrs or 10000 miles. So mean I can't get fixed. $2500.00 out of my pocket that I don't have. I am retired , 72 yrs old and making payments on this car I can't drive. So I would never buy another Ford product . If thete is someone out that heip me , let me know.

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cliff - 1 d 11 h ago

0

hi diana: I had a 2013 ford fiesta with same problem...I believe its a poor designed transmission and ford does not know how to fix it.

I went all the way up to ford corporate and they don't care...I will never buy a ford again...I even filed a complaint with az attorney

office which was a good move which they will keep an eye on them...i would suggest you do this whatever state they are in. i ended up

trading mine in and bought a chevy sonic which i had much better luck with...good luck to you.

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Terry J - 11 h 32 s ago

I am the original owner of a 2013 Focus SE and it is almost undriveable due to the same transmission problem. Ford dealer here in Florida has rebuilt it once, replaced the TCM control module at least twice, reprogrammed it more times, and chased this thing so many times yet it is just as bad as ever and they refuse to fix it. Rather, they want me to spend well over $2,000 for ANOTHER new clutch knowing good and well that it will not do a thing at all! This care is UNSAFE and I have nearly been rear ended so many times with it stalling when pulling away from a stop light or trying to merge into traffic. I am now seeking an attorney to take this to court. This is clearly a design flaw since there are thousands of people online complaining with the exact same issue and even the service writer at my local Ford dealership just rolled his eyes when I asked how many other people have this problem. He told me they have been swamped with this problem. This is absolute nonsense. you cannot even give these cars away now that the value has dropped to nothing, I cannot even trade it in. Well, we will see what the FL attorney general's office and my lawyer can do as this is completely Ford's poor design causing the problem.

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Chad - 1 d 11 h ago

I recently purchased a 2013 F150 FX4 used. I must say I am very impressed with it since the first test drive.. Fords 5.0 L V8 has got all the others skinned. Ive owned many trucks in te past. Such a great vehicle. Built Ford Tough.

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Eric Devine - 2 d 4 h ago

5

Hi there, I would like to comment on a Ford product that I recently purchased. It is a 2000 Mustang (1FAFP4044YF108183). it originally was a V6 but apparently almost 20 years ago the owner of a company called buyfordracing.com swapped it over to a 4-valve cobra 4.6 L V8 crate motor (built by Doug Campbell and Bill Shaffer to be exact).

Anyway, I have my hands on it now. It still has less than 12,000 original miles on the build and it was stored in a climate-controlled environment thankfully. I haven't even driven it a hundred miles.

I just got back from a spirited afternoon drive. I felt compelled to write you this comment to thank you. Thank you for building such an amazing product. The concept of heaven comes to my mind every time I drive it. it is the greatest car I have ever driven....by far. Thank you thank you thank you!!!!..... -Eric Devine (hidden)

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Bernice James - 2 d 12 h ago

0

I have a 2015 Ford Explorer Limited. I bought the platinum extended warranty. My armrest is coming apart. Took it to the dealer and they stated it wasn't covered. Went on line and guess what, this is a problem with the Explorers and Ford won't do anything about it. This is definitely a craftsman issue and not from normal use. I will no longer support Ford vehicles and I will make it known to the public that Ford does not stand behind their products. This is completely unacceptable service.

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Unhappy in CA - 4 d ago

1

We bought a brand new 2017 Ford Explorer in June of this year, 2018, from Santa Margarita Ford (CA). About 10 days ago we got a flat tire because of a gash in the sidewall. We took it to a Ford dealership in Tustin (CA) and replaced it - $291.00. Then 3 days ago we saw another gash in the front tire. These are Hankook tires made in Korea which are apparently what are on all the Explorers. After some research we found out that these tires are actually for passenger cars NOT an SUV that has 4 wheel drive. We took it back to the dealership today and since two of the tires are clearly defective we assumed they'd replace them. So we left the car, rented another vehicle for the day (more money) and then the dealership contacted Hankook but Hankook said no, there's too much tread. Ya, there might be tread but what good does it do when the sidewalls end up with a hole in it!

Apparently Ford doesn't remember all the problems they had with the Firestone tires. Are they waiting for people to die and THEN they'll do something about this? Shame on Ford.

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T092008 - 3 d 13 h ago

1

I had the same issue with hankook tires on my 2017 explorer!

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T092008 - 3 d 13 h ago

2

I purchased a brand new 2017 explorer justvover a year ago. My car began having problems at 13k miles and the torque converter had to be replaced. My vehicle was in the shop for 3 weeks at Jenkins and Wynne's Ford in Clarksville, TN and thankfully they provided me a loaner vehicle during those three weeks. Fast forward to 23k miles and my car is doing the same thing it did previously and needs to go to the shop to be repaired again. Now Jenkins & Wynne will not provide me with a loaner because I did not purchase my vehicle there (I purchased it right outside of Nashville , TN at Two Rivers Ford in Mt. Juliet. As a single mother of 3 children I am not going to be able to afford to purchase a rental meaning I cannot get to and from work, etc. and with my car being so new, I feel like this is a slap in the face from Ford and they do not care. This is my 6th Ford I've purchased and will be my last due to horrible customer service & lack of help when my car is well under warranty.

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Poor Business ethics - 4 d 8 h ago

0

I spent my day at another dealership (Larry H. Miller Ford of Lakewood) trying to trade in my 2015 king ranch today and I figured I would drop you a line and let you know how things are at Ford dealerships prior to me blogging about it.

I went in today looking to make a deal and was all the way to the point where I shook hands and was told we had a deal and then 10 minutes later be told that Ford Motor credit will not go thorough with the deal that was shook on.

The difference was the tier that was a deal would have been a payment of $95.00 which is 2 bucks over what I am paying right now and the one ford credit was wanting to give me would have been $ 1,200.00 a month.

Now a little bit about me. I'm a 100% disabled Veteran which is living on a pension and the little bit of VA disability. I have already been paying ford credit for my current vehicle which should give me a little bit of credit from ford credit so my credit rating should not be an issue as I do have a solid reputation with ford motor credit.

I don't understand where you can make a deal and shake my hand congratulating me on my new vehicle and then 10 to 20 minutes later say sorry but we cant go through with the deal we shook on. Now as far as manufactures go I just seen my ex wife come from Mercedes Benz with a 2019 sedan and her payments with a 2 year service contract are $ 450.00 a month. And she has had a car repossessed last year. I don't understand how a foreign company can offer a better deal than an American company. Also a luxury vehicle. I really was looking forward to driving my new truck home after all the congratulations I received. I'm really upset with the business practices your company stands for. I believe I will start looking at foreign made vehicles more seriously.

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Phyllis Taylor - 9 d 4 h ago

Hello, my name is Phyllis Taylor I am disappointed in the car and in the service I received online. I wanted to know how to find the trunk release from inside the car. My key entry for my car only lasted 2 years. I put another battery but now they are saying that I need to buy a new one. Really???? I was looking forward to buying a Ford but has been so disappointed in this car. When I tried to find out, I was told that i have to pay for online service. Believe me I will not recommend anyone to buy one. If I could I would trade this car in I would. I hate my car. Sad I only had the car for 2 years I have had to put so much work into getting done. I loved my car at 1st but I feel like I have made the BIGGEST mistake EVER.

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Marlys Parde - 10 d 5 h ago

0

I had to take my car in to Anderson Ford North location in Lincoln NE for the transmission. A known issue in 2013 Fiestas. It took a week for them even to get my car in. When I did take it in at 7:00 a.m on a Wed. October 10th, they called 3:00 pm. to say it was the transmission and it was covered. He wasn't sure if they had the parts. I had to go there after to work to get a loaner. a 2018 Ford Taurus. There was nothing wrong with it. I drove it home, drove it to work the next day Thursday and home on Thursday and back to work on Friday. It was not parked near anything, even another car. I went back at noon on Friday to finally pick up my car which was done @ 10:30 on Friday. I went in paid, went out got stuff out of my car, took the key back in and left. Stopping at the stop sign for a couple of minutes because the brakes felt weird. I emailed when I got back to my office to ask about the brakes. Then he proceeded to explain that and tell me there was a white mark on the bumper. I didn't do it. They sent the estimate over $900 . So this must be how they get you to pay for the transmission repair that is covered. Maybe if they had parts in stock I wouldn't have needed a loaner and there would have been no issues. I think this is all very dishonest and a big scam. There is no email address for Ford of course to make a complaint. You try and call and of course they are experiencing higher than normal volume. It's all a big racket and never again. Ford my grandpa was right when he said Ford stands for FIX OR REPAIR DAILY! I'm sure they don't even read the complaints since they don't want them or they would make it easier to do. I am very disappointed

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heavyheart - 10 d 7 h ago

Who is supposed to be running this company? It appears to me as if nobody has a clue on how to do it, especially the CEO.

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JMStamp - 11 d ago

1

Ford motor,

In wan to express my displeasure with your service departments. I've had my 2012 F150 in for the same repair 6 times going back to May 2017. I have a bucking upon slight acceleration when going up any grade. The dealer has changed boots, plugs, coil packs several times and even the engine. I still have the problem. I've talked to your phone people that promised the next time i brought my truck in it would be "escalated". Didn't mean shit. Same talk same problem when i get it back. I contacted another ford person who promptly sent back an email that someone should be in contact within the day. Case Number: CAS-15652801-S7J4K1 even after sending emails out to them still no contact. My concern is that with the constant bucking it may be damaging my other drive train parts. The problem has been covered under my extended warrenty but any new problems will not be. And i cant extend my warrenty because of the problem i'm Having.

I have Fords going back to 1931 and i've Always sworn by them. I'm now starting to swear at them. I would like for a district service manager (not a customer service manager) to get in touch with me so and educated decision can be made. You have my information on the case number i provided.

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unan - 11 d 10 h ago

1

I have a 2013 Ford Escape. Last year JUly3, 2017 the car was taken into the dealer for an unknown noise coming from the engine. They told me that it was a bad flywheel. The part was replaced under powertrain warranty. Last week, early October the car began to make the same sound. I took it into the dealer and they said it was a bad flywheel. Now, they are saying that it is no longer under warranty. However, they also say that it may be a bad transmission pump or the torque converter.

They never fixed the real cause of the broken flywheel. I currently has a case with Ford.

Help.

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Anonymous - 12 d 9 h ago

I am no longer a ford person! After a lifetime of being a ford family , I will never own another ford. My daughter bought 2 escapes from a well known local dealer. The first one was demolished by a f650 hitting her in the rear. So we went back to same dealer, and she bought a 2014 certified pre own escape with low miles . This was 2 years ago. Last spring she was told something was majorly wrong with the rear ended suspension. They had the car for about a week, after saying it would be a day or 2 . Had to find out what was going on, because no one would give me a straight answer. Right before that, we bought my daughter brand new tires for her car,manufactured in2016. Little did we know, they never aligned the car after the work was done, and the next oil change , the vehicle report came back as will need tires. 5 years old! ( they weren't) ,and a alignment too !!! I called and questioned this . They never called me back after waiting on hold and being disconnected. We took it to an alignment shop. The rear end of car was so out of alignment that it cupped our tires. I emailed manager. He said he would have to look up and see if that's the protocol , for what was done to car before. So now, our fairly new tires are ruined because ford did the job half ass, and lied about the date of tire being manufactured saying they were 5 years old when it's stamped on tire. Do not buy any Fords. They are so nice to you to buy one, but the service dept is less than honest.

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Starling - 14 d 9 h ago

0

First thing first. I love my f250. But the ford people I do not love. So I take my truck to Jim Hudson ford to have the front end looked at. Complaint making roaring noise from front end at 40 to 50 miles per hour. And look into rear main seal leak. I called two weeks in advance to make an appointment. Took my truck into the shop. Rented a comparable vehicle. $500 a week. Day one goes by nothing. Not a call or voicemail nothing. Day two I called. The other service advisors lied to me and kept telling me my advisor was on the phone. He can't interrupt his current call to take yours. I'll get him to call you back. Late the same day I call and speak to the manager. He says my advisor had the day off don't know why they told you he was here. So the whole week goes by and no truck. Monday I wind up going up there to make them put me in a rental and they just started on my truck that afternoon and had it put back together and ready the next day. Charged me an insane amount of labor more hours then they were working on the truck. Way more. So I get my truck back and I can tell that it drove better or straighter than before but the noise was still there. I looked over the truck and decided my tires were cause of the noise. Ford says it's safe to drive. Well about five weeks later I'm on a trip out of town and my front tire almost falls off the truck. Bearings oh yes that's right they will make noise when going out. Anyway I'm on the side of the road with my toddler and wife. Now my truck is back in the shop and needs 2000 more of work. Plus tires which I new anyway. First bill was 3400 Rental close to 500 Second bill as of now. 2701 Tow bill 250 Rental again ?? Not very satisfied with dealership at all. They didn't fix my number one concern.

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Desperate and serious - 12 d 9 h ago

Attention corporate : I am seeking help with consumer data bases throughout Ford. I am seeking my name to be removed along with any remarks that prohibiting me from getting good service at any dealerships through out Fl. I am seeking customer profiling to cease and seeking professional help with a new 2018 truck. Please respond immediately !

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Anonymous - 12 d 9 h ago

I have purchased a brand new Ford 150 truck which i love . My dream truck road smoother than a sheet of glass. With my return visits for service, the integrity of my truck is nothing like when i purchased it. One mechanic finds a bad problem and then i leave with a different bad problem . I cant get away from this problem. Please respond as i am suffering with a troubled ride .

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Richard Desjardins - 12 d 11 h ago

0

How do I go about making a suggestion to for motor company

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Brighton MI - 14 d 7 h ago

1

iDear Ford Motor Co.,

I would like to inform you that Bob Maxey of Howell MI has effectively made me reconsider buying another Ford vehicle ever again. I have driven Ford product since I started driving and I was two weeks away from purchasing yet another Ford vehicle, however, due to the treatment I received at Bob Maxey I will be looking into purchasing another brand. Not only was I treated like an idiot with no respect whatsoever, they also attempted to charge me $400 dollars for something that was their fault to begin with.

It is sad that a service manager that has no respect for women has damaged my opinion of your company permanently. I absolutely refuse to pay $500.00/month for a vehicle and be talked down to and treated like an idiot at service.

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Proud American - 13 d 7 h ago

They also supporteed Kapernick and his kneeling and not our country and veterans i am buying two cars this year and it wont be fords

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Monomynous - 13 d 6 h ago

And I hear tell they are the primary vehicle used by them illegal immigants.

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Mohammad Irshad - 14 d ago

5

I should contact the owner or manager of ford company limited

Pls

+(hidden)22

(hidden)

Pls

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