Information, reviews and public commentary for US companies

 

Ford Motor Company

Rating
1.933333
Web
http://www.ford.com
Address
1 American Rd.
Dearborn, MI
48126
Contact
Alan Mulally
Role
President CEO and Director
Phone
(313) 322-3000
Fax
(800) 392-3673
Employees
164,000
Twitter IDs
@Ford
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Julie perry,to alan mulally - 1 d 18 h ago

0

Alan mulally, I payed cash for a Ford escape in 2010,loved the car,untill started getting recalls,every time I called to get it fixed you did not have parts,called Ford made out report, had two recalls fixed on my own money, 2017 driving and turned into a street and front tire subframe broke into.Scared me to death.thank God I was not going fast or had my grandchildren with me.called Ford where I purchased the car,get came and got it.was told ENTIRE subframe of car was RUSTED, if they fixed it it was going to cost me.Ford offered to buy it for 2333.oo.16 year old car junk.what kind of car do you really think I can buy for that! That car should of lasted me the rest of my life, I was devastated.we bailed you out and you do this! Am retired ,i do not have the funds to buy another car, this has made me sick. This is your fault, your responsibility. You knowingly used sub standard material to make these cars.Shame on you! I can't stop crying,its the only car I had.

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Harry - 10 d 7 h ago

3

I sent the message below to Chris Goeschel, General Manager at Team Ford in Las Vegas, NV this morning. I also left 2 messages in her phone, but he never call me back. I'm reaching out to for assistance. Your attention to this matter is truly appreciated. Thank you so much.

V/R

Harry Cruz

(hidden)

My Name is Harry Cruz and would like to have a quick meeting with you to discuss my experience today 4/20 at Team Ford service department. I will try to contact you today, but you can call me at (hidden) anytime. Thank you!

V/R

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Carissa Steward - 11 d 8 h ago

Can you please answer some questions I keep getting the run around. It shows there is a recall on the 2011 Ford Escape for the steering wheel but everyone I have talked to at Ford can't help me!! I work 45 minutes from home and if this goes out on the highway that will not be good!! My car is already in manual steering if I lose complete steering. If there isn't a recall for the steering wheel then it shouldn't be on your Ford website. I just want my car fixed!!!

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Mary Kline - 12 d 9 h ago

0

My name is Mary Kline and my 2013 ford explore has been in the shop three times at john Kennedy ford in Conshohocken Pa . I know there is something wrong with my 2013 ford explore , it makes a loud screaming noise when I drive it . in fact its at the point I do not feel safe driving it or having my grand children in my vehicle with me. Its 04/18/2017 and my 2013 ford explore is back in the shop and for the third time , they are replacing parts but not fixing the real problem .. I cant deal with this , I am so upset with the John Kennedy ford in Conshohocken Pa .

ALL i want is my vehicle Fixed or give me a new one.. This is so crazy .. I am not going to kill myself driving this vehicle and the worst part is they always want me to pay my deductible ever time they look at it or do work to it...I would have no problem but only if they FIX THE PROBLEM ...PLEASE HELP ME!!!!

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the george - 19 d 16 h ago

now I have a ford f-250 I am a vet and disable I live of about 900.00 a month I use my truck to make enough cash to live from week to week my truck has been acting up I have put my bills on hole to fix my truck I have replaced all things I was told it might be. dint work so I call ford dealer here he said for 200.00 he can tell me what is wrong.so I call ford in Dearborn that tell me they have no one I can talk to so after 45 years of driving fords I cant get someone on the phone for 2 min. to talk to about whats wrong. now all I can do is thank ford motor com. for the time and help thank you ford (any body want to buy 2002 f-250) thank all of you for your time be carefull

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Takata Airbag recall - 20 d 9 h ago

4

The Takata air-bag recall I received a letter in July 2016 advising "you would let me know" when the parts became available.

Its been ten months and I've heard nothing from Ford. The dealer I spoke to said they are still awaiting the parts. The customer service number of 866 436 7332 is a call center in India. All they have to say is wait until you hear from Ford.

Is Ford familiar with the term timeliness? Ten months... How about liability.... Three people have died in California from these airbags defaults I don't want me or my family to be the next catastrophe.

I love Ford and I love my Fusion but enough is enough !

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Deborah Mixon - 20 d 16 h ago

5

On April 10, 2017 on Live with Kelly, they showed a Camero (Ugh) that goes from the street to race track (like the one in Hampton, GA) that you can get on and drive. (NASCAR) . Does Ford have a vehicle like that or in the works of developing one? If so, how much $$$? Theirs was $70K.

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Kimberly Farmer - 20 d 18 h ago

1

I am an owner of a 2012 Ford Focus. I bought the car in 2013, and the car has been just fine until 6 months ago. In Sept of 2016 the engine light came on , in addition to the RPMs dropping and the car cutting off. As a result, the O2 sensor and the throttle body was replaced. This was not a recall even thought there have been many other complaints about the throttle body. That was almost $900.00. In February of 2017, the engine line came on again and it was the O2 sensor code. That was replaced, and the was fin so I thought. In March 2017 the battery and oil light came on, car shut off. I took it to a mechanic, and it was the O2 sensor yet once again. (P2195; 00-28.. O2 sensor stuck lean) The mechanic tested and said the O2 sensors were fine, but the problem was the mass air flow sensor; so, that was replaced. Now just yesterday 4/9/17 the engine light came on yet once again, and the code is the O2 sensor again. (bank1, sensor-2). I do not understand why I am having this many issues with the Ford. Before this I would have recommended Ford to anyone, but now I would not. I need some help here from Ford to determine why the O2 sensor on the Ford Focus SEL keeps tripping.

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Steve Butler - 21 d 5 h ago

5

I have an 06 Freestar it has some rust issues by the back spring and only the back spring support, it also is clugging I think its a transmission issue. I love Ford, any thing you buy is going to break period, get over it, Ford has a rich history an American history, and is over all very dependable, if you want a warranty go to a Ford dealer buy brand new and pay for a bumper to bumper, problem solved, other than that either sell your Ford for the high resell and try your luck with something else or work with Ford because if you try and try again up the later you will find someone at Ford that does care and whom will listen but remember sometimes the answer you need is not always the answer you want. I had a 1999 F150 with 277k miles on it and it was mint, I took care of my truck and it took care of me.

Camden NY

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Tracey Cheney - 23 d 10 h ago

3

Ordered a part for husbands truck. Paid in full. Food motor company isn't shipping parts right now. Really? Then why are they still selling vehicles? So frustrated and no-one at Ford to listen to my problem and maybe... solve it.

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Charlie - 35 d 16 h ago

0

I purchased a Ford Focus in 2013 and currently have 28,300 miles on this vehicle. This car has been well maintained and is driven solely by me. However, recently I had a major mechanical problem that could very easily be fatal for any driver. The power steering completely failed and locked up the steering while I was driving. Luckily for me I was within 10 feet of my driveway going about three miles per hour. I had to have the car towed to the Ford Dealer where they wanted over two thousand dollars to repair the power steering. If anyone is driving this Ford model on the highway and this problem occurs, I believe the probability of a serious accident or fatality would be very high. I was told by the Ford dealership that the power steering is electronic so when it goes, it becomes unsteerable. Alarmingly, when speaking with the my local dealership and the Ford area regional manager, they did not regard this as a serious problem. In fact, they did not believe this was a defect as it was not covered under warrantee. I asked, if this was not defective, how could this occur at 28,300 miles? The dealership told me this could happen if it was hit but admitted there was no evidence of this. I can assure you that this car has not even run over a pot hole. Since no one is taking this seriously, I need to document this problem as one that can cause a serious accident if not recalled or corrected by Ford Motor Company. This is a much more severe problem than the auto problem a few years back where cars were accidentally running people over when starting . This is a very serious problem that needs to be addressed as soon as possible. Imagine your family driving on a highway at sixty miles an hour and this problem happens, I believe more people should be aware of this possibility before they purchase this vehicle. I for one would have never purchased mine!

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K.shepard - 38 d 16 h ago

0

I recommend that no one go to any ford company's in oklahoma. Take that back any david stanly ford. Joe cooper ford knows there business. I bought a focus in 2014 and i have been thur hell and back . I had 2 recalls and i called and ask ,can i bring my car to any ford dealer because i have free oil change. Sure they said. All lies. All i wanted was to do the recall and get my oil change because the david Stanly is right next to my job. I dont have any one to come get me take me to work and come get me again to pick the car in yukon oklahoma. I leave in midweat city oklahoma. To far for all that. But know daivd stanly wants to charge me 39.95 for something i pay for already at signing. All lies. So now i am going to this chevy dealer. Witch i should have done the first time. No one go to any david stanley in oklahoma. Or just dont buy ford. It is not even worth a star. Also the first time i called they lady told me it dont matter what name as long its ford. That is all lies. My recalls are door latches, and transmission. They said it has shudder to it. Bull , i have a friend that has the same car but 2015 and hers does not do what mine does. It fillls like it is slipping. When u take off. But of course men treat you like you are dum. I am not i work on cars alll my life and i am a female. SO CORPORATE ARE U GOING TO HONOR YOUR NAME AND TAKE CARE OF PEOPLE THAT IS SUPORTING YOU LIFE. OR JUST SIT THERE. I AM SO UNHAPPY AND REALLY P OFF. I cant believe that sone one would do this. So now i have to drive to another town. What a F@$# UP MESS.

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Bobby - 54 d 9 h ago

1

Just wondering why you would have a wheel option for your 2017 ford raptor when you can't get any! On eBay there is a company that has already sold 35 sets of the beadlock wheels. My raptor has been on hold with no vin number or build date for 3 months and my dealer is telling me it because of that option! If I drop the wheels they will build my truck!

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Anonymous - 69 d 12 h ago

Dear Ford company just wanted to say that I have always been a Chevy man ! My father died a couple years ago and left me his 1998 Ford explorer it has 284,745 miles on it and still runs like a champ this morning my self and my son were on our way to work and and we hit a very large deer took out the grill and passenger side headlight cracked the windshield we are both ok airbags deployed as they should and found they were made of very tough material after 20 years of service all I can say is when it comes to the safety of family Ford got it right thank you !!!

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AC - 76 d 19 m ago

3

I LOVE TO SEE THE COUGAR COME BACK, MAYBE JUST CALL IT "COUGAR" UNDER LINCOLN SENSE MERCURY IS GONE, NOW I THINK JUST LIKE YOU ALL DID BACK IN '67 MAKE THE COUGAR MY LUXURY THEN THE MUSTANG AND SLIGHTLY BIGGER ROOMIER WITH A NICE BIG TRUNK AND USE THE CAT FROM THE 1988 MODEL AND OR USE THE 1988 MODEL TO BUILD IT FROM THERE

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kelly belvoir - 87 d 10 h ago

0

Concerned about my 2005 Mustang.it came OFF FACTORY FLOOR WITH A WATER LEAK ON FRONT FLOOR BOARDS. The notices were sent to Dealerships and was not made a Recall. Was told it was up to dealer to fix. WHY THEY DIDNT MAKE THE PROBLEM THE FACTORY DID??? It causes a moisture issue inside vehicle. I have already had replaced my INSTURMENT CLUSTER. I paid alot for mine and it SHOULD NOT COME OFF FACTORY FLOOR WITH A WATER LEAK and FORD DOES NOT MAKE IT A RECALL THAT IS JUST WRONG. FORD SENT IT OUT THAT WAY TO BE SOLD. FORD SHOULD STEP UP AND FIX WHAT THIER COMPANY DID WRONG. YOUR COMPANY KNOWS ABOUT IT THEY SENT THE DEALERSHIPS THE T.S.BULLETIN IN2008. PLEASE HELP GET THIS FIXED BEFORE YOU COMPANY KILLS KILLS KILLS KILLS SOMEONE.

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Sunshine - 90 d 15 h ago

2

I would like to know why Ford will not accept liability for our explore hatch back cracking and not wanting to repair it.i see these ever were I go. I have a picture of mine but you guys don't want to help us. I know it a certain range of years . . Please help us. It your fault not ours.

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Customer - 93 d 7 h ago

2

Why is the car owner reliable for rodent damage to the engine wiring ????? Why are the wires coated with a taste that any rodent can smell and eat through? This is the first time this happen & we bought 4 Fords from 2011 to 2016

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StyleMayvin - 4 y 253 d ago

@adriangrenier Is in the building! #GoFurther @Ford

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mikerobards - 4 y 254 d ago

RT @CollinKromke: Happy first birthday to my @Ford Explorer! One of my all time favorite vehicle purchases. cc @MikeRobards @ScottMonty

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AndreaNordgren - 4 y 254 d ago

LOVED my 1996 red Ford Explorer. It was the best SUV ever! @CollinKromke @Ford @MikeRobards @ScottMonty

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khoss01 - 4 y 254 d ago

@FordTrucks @ford pulling a ford taurus out of the mud. First time ever driving it on the day I got my license.

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Jule_E - 4 y 254 d ago

So happy for @dawnmiller122 who got a brand spanking new @Ford focus hatchback! I am so wanting that car for me!

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CollinKromke - 4 y 254 d ago

@Ford When did you stop sending folding camp chairs to people who purchase your vehicles?

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CollinKromke - 4 y 254 d ago

Happy first birthday to my @Ford Explorer! One of my all time favorite vehicle purchases. cc @MikeRobards @ScottMonty

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