Information, reviews and public commentary for US companies

 

Ford Motor Company

Rating
1.491525
Web
http://www.ford.com
Address
1 American Rd.
Dearborn, MI
48126
Contact
Alan Mulally
Role
President CEO and Director
Phone
(313) 322-3000
Fax
(800) 392-3673
Employees
164,000
Twitter IDs
@Ford
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Michael Cortese - 1 d ago

0

I ordered a 2017 mustang which was to be sent to Shelby, Las Vegas. Ordered February, built April 24, supposedly shipped April 27. It's now June 23 and it still is not in Vegas and no one in Ford has the ambition to call me and explain why. I've been given four different dates it will be in Vegas they all have come and gone. Customer service is a word they don't understand, I'm in amazement how this has gone, I've been told by several Ford customer service people they can't track cars. News flash everyone else can track $10 items, turn on the GPS figure it out. Please do not tell me to work through my dealer, they didn't build it and they didn't ship it, but neither did you.

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Joe Castillo Sr. - 3 d ago

4

Joe

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Ford Bakkie Owners Club - 3 d 4 h ago

5

Please never use the name Kuga on any of the Ford brands again. The name Kuga if continued, will bring more shame to Ford's image & lots of darkness. It is associated with killing masses of people.

(1)Kuga in Japanese is affiliated with a PLAGUE!

(2)Kuga is also a Slovenian word for PLAGUE

(3)Kuga described in Jacob Grimm's 1844 Teutonic Mythology III, is a woman in white veil who spread sickness.

(4)Kuga origins research & word comes up as meaning the BLACK PLAGUE again & again.

Ford, on their part, has yet to give any explanation of the inspiration for the new SUV's name. I bet if the name was officially changed, there would be no more death by fire. Replace the name with something positive.

Lloyd Denzil Oliver (founder FBOC of South Africa)

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Dee - 3 d 8 h ago

3

You guys are going to build small cars overseas, I'M DONE WITH BUYING YOUR CARS.

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mahelfrich - 3 d 8 h ago

5

I must say that since my love for the 1956 Crown Vickie and ever sense, and never wavering, Ford is the best. However, in today's market, all cars look the same, and my hatred for Toyota's spurs me on to ask Ford to get new designers, to come up with a design that no other manufacturer has! I have a 2006 Ford-Five Hundred and the 2016 Escape which serves us well, however, every other car on the highway looks the same, and its hard to tell them apart. I believe Ford is first in class in every area of manufacturing, however, Ford needs to break away form the statue quo and be bold in its design. I do like the Ford GT.

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Jess - 4 d 7 h ago

1

I bought a 2016 Mustang brand new off the lot. The dealer was not able to follow through with the usual fixes. My car has several scratches and they did not treat the interior with Scott guard. I have had the car for 14 months now and I have had issues. First the Throttle control went out and I got no assistance from my local dealership. Now the AC is blowing hot air. I live in Louisiana and work outdoors and AC is a must. I took it to one of the Dealers in the Area and they could not figure out why the Freon was gone. They refilled it, put dye in it and they still cant tell where its leaking. So, now they want me to drive my car for several weeks and bring it back so they can Black light the inside. I am at a loss. I get no help. This car was something I wanted for myself after a terrible experience in my life. I work, but I don't have money to keep putting into this car. I am very disappointed and I am considering trading it in for a truck. Yet, like I mentioned before, I have no help and no idea where to start. If i could get some pointers i would appreciate it. How do i get the email address to Ford Headquartersters?

Thank you

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Nana - 5 d 13 h ago

5

This Saturday , June 17, 2017 I bought a new FORD truck from Bozard Ford in St Augustine Fl. I just wanted to recognized this dealership for excellence from the receptionist to the salesperson to the finance officer . The entire staff there not only believe in their mission but practice it. To inspire, with honesty and integrity and customer satisfaction. It is well worth the drive to buy a vehicle from this dealership! I can highly recommend them. Thank you -

Ryan Davis and Frank outstanding folks to work with

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stressed out grandma - 6 d 4 h ago

0

HI , MY NAME IS FLORENCE M. BRAGG IN AUGUST OF 20015 MY HUSBAND BOUGHT ME THE CAR THAT

I WANTED ITS GOT ABOUT 1300 MILES ON IT ,i HAVE HAD IT TO THE DEALERSHIP 4 TIMES SINCE I GOT IT IT HAS A SUN ROOF, AND IT LEAKS THEY TELL ME AT THE SERVICE DEPARTMENT THAT DIRT GETS IN THE DRAINS AND STOPS IT UP. IT A FORD FOCUS.I SEE THIS AS A FAULT WITH THE CAR AND WOULD LIKE SOMETHING DONE.AS IT IS UNDER WARRANTY ,I GOT THIS CAR AS A LAST ONE FOR ME AS I AM 74 AND DON'T SEE ME DRIVING TOO MANY YEARS IN THE FUTURE PLEASE GIVE ME SOME FEEDBACK AS WHAT i CAN DO I STAY STRESSED OUT IF IT RAINS I CAN"T TAKE THE CAR OUT IT HAD 3 INCHES OF WATER THE SECOND TIME IT LEAKED AND ONLY LEAKED ON PASSENGER SIDE NOW ITS LEAKING ON DRIVERS SIDE ALSO SO I HAVE A WET STINKING NEW CAR i NEED HELP. i WILL BE TAKING IT TO MIKE SHID FORD AUTO NATION THURSDAY FOR IT TO BE (FIXED) YET AGAIN . HELP .FLORENCE M. BRAGG until now I have loved every ford vehicle we have bought .in the 57 years we've been married we have only had fords

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Desperatedad - 6 d 9 h ago

0

Really. My van broke the rear axle and messed up my wifes disk in her back. Recall repair for this problem was done in 2013. Ford admitted faulty repair process with the adhesive bonding agent. Ford immediately opened a medical account for all her medical bills. We have 6 children and now have no vehicle, no way to work and now no job. They refused loaner. No further help offered. Anyone else know a good lawyer since Ford refuses to help with anything else while we sit here with our lives falling apart and running out of food. Maybe its time to use that old life insurance policy to feed my kids and not lose our farm. Any others ideas please let me know. Thanks Ford as i have neen Ford owner since 1986. Great Times.

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Dinish singh - 7 d ago

Dinish Singh hair no bro1cv 4591 engine surge Home gaya hai patna prema ford me 45 din se gari lagi hui hai koi help nahi kiya ja raha hai please contect no (hidden)

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Anonymous - 7 d 18 m ago

Bro1cv 4591 engine surge

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Scott Brink - 40 d 10 h ago

0

I have a truck that is under factory warranty. It has spent 124 days in the shop for repair. It is still under warranty but Ford will not fix the broken radio or the wind noise. I've asked Ford customer relations for help and no one seems to know what to do. I was a Ford employee at the time when I bought this vehicle.

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Anonymous - 31 d ago

That is considered a lemon if it's been in the shop for more then 30 days I believe.

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Dinish singh bro1cv 4591 - 7 d 20 m ago

Dinish Singh gari no bro1cv 4591 engine sege please contect no (hidden)

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Dinish singh bro1cv 4591 - 7 d 20 m ago

Dinish Singh gari no bro1cv 4591 engine sege please contect no (hidden)

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Veronica - 9 d 9 h ago

0

We purchased a 2015 Taurus SHO in May 2016 off the showroom floor of Norrthside Ford in San Antonio, TX, which is sitting in your service department as we speak. About a month after we purchased it, we began having issues with the front drivers side making a popping noise. Between June 2016 and January 2017 we've had this vehicle in your shop 3-4 times for the same issue. In January we were told that all the issues had been repaired, from them replacing a washer, replacing the struts, to supposedly replacing the whole arm assembly. (Again this was driven off your showroom floor and we still had these issues). After I picked it up it in January it continued to slightly pull to the left, and I called and told Jonathan Cordero (who was the service adviser I was working with) about it and was told to bring it back in so they can take a look at it because according to the technicians, they had done an alignment. I had not taken it back due to the fact that it had already been in your shop for over a week and it really is an inconvenience not having my vehicle.

Over the past two weeks or so, we noticed the front drivers side tire was low, we aired it up and a few days later it was low again, since we couldn't see any nail or anything we took it to Discount Tire to have it looked atonly to find out that the tire had been previously plugged. Which was a HUGE shock to both my husband and I since the ONLY place we have ever taken the car is to the NS Ford service department. We purchased an additional Tire Not only had the tire been plugged, according to the technicians at Discount Tire, it should never have been repaired due to safety hazard, it had a hole that was about - inch big plus we were shown that that particular tires tread pattern was worn oddly. With it being higher on the inside, very low in the middle and slightly higher on the outside of the tire. Luckily the Road Hazard warranty we purchased covered the replacement it literally makes me sick to my stomach to think what could have happen if that tire had a blow out on one of my many trips down to Corpus, or even on my daily commutes. On top of that, there was/is no spare tire so we had to have it towed to your dealership. When I went to pick it up yesterday after it sitting in your service department since Monday evening, I was told by Tommy that the alignment was still off on the vehicle. So I took it back over to Jonathan in the Service Dept. to get it looked at. This morning he calls to confirm that yes the alignment is indeed off, but that it is no longer covered under the warranty.

This was a BRAND NEW CAR THAT WAS DRIVEN OFF YOUR SHOWROOM FLOOR! NONE of this should ever have been an issue to begin with of course unless I was sold a lemon! We have purchased one truck, two Explorers and this SHO from your dealership and have never had any issues until this vehicle. This is completely unacceptable! I want them to find out why we continue to have issues with only that one particular side and why that tire wears different than the other three and I want it repaired, or I request that you purchase this vehicle back from me and file it as a LEMON!

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Kimber - 9 d 6 h ago

0

Have you opened cases with Ford on this vehicle? We have two cases on our 2017 Ford Escape. We talked with a lawyer after nothing has been done. And have opened a case for Buy Back or New Escape with Lemon Law with BBB. After sending all paperwork in the last few weeks to the BBB Ford called us yesterday to set up for a final inspection. Now we are just waiting to take to a Ford dealership.

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Maria Cantwell DiLolle - 10 d 6 h ago

0

40 year Ford owner with 4 Fords right now. Our RV on a F-550 chassis broke down on vacation. Waited 6 days to find out the problem, but Ford does not have the part!!! Are you kidding me? Our RV is at a dealership hundreds of miles from our home full of all our belongings. We lost our vacation & because you won't have the part for up to a month we will lose 2 more trips. This is totally unacceptable. No one is being of any help to expediate this problem. Will no longer be a Ford owner!!!!

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Robert - 10 d 8 h ago

2

Puchase a new 2017 F150 for $60K on Friday July 9th. Drove the vehicle for 80 miles and the brake pump started to leak. Drove back to the dealer and they said that it was a danger to drive. Vehicle has been at the dealer for 6 days waiting on a part. I am very disapointed in Ford for not checking the vehicle closer before leaving the plant. I am disapointed that it takes over 6 days to get a new part. (There is a over-the-night delivery service).

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CT - 10 d 13 h ago

1

I have had 2 cars from Long Lewis Ford in Alabama within 1 1/2 years, due to problems with the cars. The first one was a 2015 Ford Focus, after 1 year had to have the clutches and bearings replaced twice within 3 months. I was able to swap out to a 2016 Ford Fusion Hybrid now after only 10 months I have had to have the Throttle body assembly replaced and the coolant pump replaced all within 2 weeks of each other. I was told "vehicles nowadays are more advanced and complexed". For both vehicles to be brand new when purchased they should not be breaking down so soon. This makes FORDS look bad to me. I will never purchase another Ford vehicle.

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JF - 16 d 18 h ago

0

When I was approcahing retirement I bought a Ford Diesel Pickup fpr retirement vehicle. I was in the breaking process before the actual retirement date and the vehicle broke down with 20,000.0 miles on the speedo. I was in the desert, no tree, noon in the summer. Nothing, no power for anything. I called a tow truck that took 2 hours to get there and taken to the local Ford dealer. They had the truck for just over 2 weeks and when I was called to pick it up, I asked the root cause. They didn't know. They had a computer printout, 2 sheets long of parts replaced and still didn't know. They said they called other dealers and corporate for assistance, but got it running with the right mixture of replacement parts. I was told they covered repairs and if it happens again, they will fix it for free. But they said nothing when asked if it's covered after warrantee ? I figured out the problem and repaired it to never effect me again. I took it to the Dodge Dealer and bout a Ram with a Cummins. I have yet have a problem since except with the price per gallon at the pump. But this is not the trucks fault. After being a Ford customer for over 40 years, I can never go back again. They left a bad taste in my mouth.

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Loretta - 19 d 11 h ago

0

I need HELP! Hertrich Ford in Easton MD has had my 2008 Ford Explorer Limited since May 2nd with no date in sight as to when I might get it back. Apparently the part to blame (Master Control Module) is not a STOCK item and has to be made by the manufacturer. It was supposed to be received by Hertrich some time in May, then June 2nd, now June 17th. My car died after a funeral in Chestertown MD, was towed to Easton..closest Ford Dealership...and has been sitting there ever since. I have called Ford Motor Company...they absolutely refuse to get involved...honestly they do not care. I have owned Fords since 1966....and they know it. So my loyalty to Ford means nothing to them. Slap! Oh, I also have an extended Service Contract that I pay for...of course it does not cover THIS part! Oh...and no rental car is available...Hertrich Ford doesn't offer a rental car for their service issues...especially not to people who are not their customers. Any suggestions...I am at my wits end. Even when the part is replace Hertrich will not guarantee that will fix the car. Ever heard of any such stuff?

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ford owner - 24 d 33 s ago

3

The new Ford Bronco looks like the old International Harvester SCOUT. You may fool a millinial, but you can't fool me.

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matias - 24 d 14 h ago

Ford Customer Service,

My name is Matias Calleja, a week ago I purchased a Fiesta from the Argentinian Dietrich distributor.

The sales person promissed the delivery of the car within a week, however and this being the reason of this note, the promise was not fullfilled, whats even worst, I did not receive any kind of reply for the salesperson.

Today I received an email from the administrative team, saying that I could receive the car next monday, however this is the second time someone from Dietrich promisses something and Im concerned that they will not honor their word.

I would like to ask you what could be done on your end to minimize any delay, as of today I cannot recommend or trust this car dealership and I wouldnt want to be force to initiate a legal action due to this.

Hoping we can reach an understanding

Matias Calleja

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pnclasse@mweb.co.za - 25 d 17 h ago

0

Hi my name is Patrick and I am situated in South Africa. The reason for contacting this site, is the fact that it is impossible to resolve anything with ford in South Africa or beyond. I bought a Ford Wildtrack in February 2015 and now have 6000 kilometres on the clock. They car cannot be used and has not been used for 2 years. I have tried many ways to contact the CEO of South Africa, as the workman have no clue on how to fix or solve the problem, but to date no response. I am now having the car towed into a branch in Paarden Eiland. This car cost a fortune and was paid cash. This has been the worse experience of my life. Ford is the most inaccessible company, I have ever dealt with. Clients satisfaction is of no importance to them. I have contacted an auto electrician, privately, and he has told me this is the worse problem to try and solve. Subsequently, I have contacted various car journalists and they have told me, that this is the weak link of Ford, firstly solving the problem, secondly, customer service, thirdly, giving a damn and lastly the computer electronics of Ford Wildtrack, has much to be desired. Many many problems. It is my mission now to make it known that buying a ford, only costs you money

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