Information, reviews and public commentary for US companies


Ford Motor Company

1 American Rd.
Dearborn, MI
Alan Mulally
President CEO and Director
(313) 322-3000
(800) 392-3673
Twitter IDs
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FORD FOCUS LEMON - 1 d 18 h ago


I too am having problems w/ my 2013 Ford Focus transmission. Had the problems, took it into Lithia Ford dealership here in Boise & had the recall preformed on it. Now when I put it in reverse it will not engage. Googled the problem online & see that there are thousands of other victims who had the same problem. Spoke to the Service Department at Lithia Ford in Boise & they acted like this was the first time they ever heard of this problem...

Needless to say very disappointed in my Ford Motor Company product & also very disappointed in my local dealership, Lithia Ford Boise...




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FORD GREINER CASPER - 12 d 17 h ago



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Mighty16 - 2 d 18 h ago


Have you noticed how the accelerator and brake pedals are situated in your Escape? If you adjust the seat to reach the accelerator, then you're too close to the brake. If you adjust the seat to reach the brake, then you're too far away from the accelerator.

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Mighty16 - 2 d 18 h ago


Escape owners. Have you noticed how the accelerator and brake pedals are positioned to where you can't adjust the seat to a comfortable position? If you adjust the seat to reach the accelerator, then the brake pedal is too close to you. If you adjust the seat to reach the brake pedal, then you can't reach the accelerator.

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bruno - 2 d 18 h ago


has anyone actually gotten help from ford corporate when posting problems here?

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Brian - 4 d ago

Hello ford. My question is why is it that every single ford diesel pickup truck that i drive behind has an exhaust odor that get into my vehicle and makes me feel natious. Dodge and chevy diesel trucks do not have that.

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jeff - 15 d 11 h ago


I am writing to you in regards to my Ford Focus that I had purchased last Year. I believe it was in May of 2017 that I purchased my Ford Focus from Jim Click Ford here in Tucson, Arizona. I got the Ford Focus Titanium Edition. The car that I had before that one was a Hyundai Elantra. The Hyundai Elantra was the 1st new car that I had ever purchased. It was a 2008 model. So, of course, the Ford Focus was the 2nd brand new car that I had ever purchased. I was originally going to get another Hyundai car, but they did not have the one that I wanted in stock. I wanted a fully loaded one, one with built In GPS, etc. So, that is when they suggested the Ford Focus. So, I checked it out, test drove it, and I loved it!! This also falls on a sad news though. My Dad just recently passed away, before I had bought the Ford Focus. My Dad also had a Ford Focus. He had the 2005 For Focus Zx4 model. I think that is another reason why I got that was because my Dad had one as well, and the fact that they did not have the Hyundai model that I wanted so, I got steered toward the Ford Focus. My purpose in writing this to you, is, several fold. I just wanted to share a bit of my story with you, and if you need more detail on something, just let me know. But, like I say, I just wanted to share my story with you. I have never done something like this before, but, felt compelled to. I wanted to write, as I say for several reasons. One, I come to find out that they are no longer going to make or, sell the Ford Focus here in the US anymore. I was wanting to trade my car in for either a newer model, or step up to something else. But, the price point is beyond what I can afford, so, I wanted to stick with the Ford Focus. Since my Dad had one and Ford has always been known for their quality built cards. In fact, my grandpa sold Ford cars at a dealership there in Boulder Colorado. So, kinda runs now in the family. But, like I say, I have concerns now as they are no longer making them. And, I did not know that the Ford Focus's were and are having transmission problems. That did not ring a bell until I was driving my car and I have noticed at times it would hesitate at times, when getting going at a stop, or jerk a little bit. I don't think it is as bad as what other people are experiencing, but I worry about it getting worse. I never had such issues with my Hyundai. So, that is why I was wanting to trade it in on a newer model in the hopes they got that fixed, or, get into something else that has a different transmission altogether. I know, or I bet in my situation, nothing will happen. I mean no offense, but, I have read so many stories of people trying to get their issue resolved, and nothing happens. And, again, I mean no offense, but, had I known about the transmission issue, I would have not gotten the Ford Focus, but something else. My girlfriend, at the same time, also got a Ford product. Her name is Connie and she got the Ford Escape with the Turbo Boost option. Well, needless to say, we are both thrilled with that vehicle. As, with that one, we have NO issues with that one what so ever. No issues with the transmission at all. I have never experienced buyers remorse in the other vehicles that I have bought, even as I say, the Ford Escape, we are both very happy. But, I am not with the Ford Focus. So, just writing to you about my displeasure about the whole experience with the Ford Focus. I was wanting this to be my "forever" car. Now, with Ford no longer making them and with the issues with the transmission, I feel I am being orphaned, and no where to turn and having no options. Other than writing to you to see what can be done, if anything. The holidays are almost here, and would be nice to have this resolved before then. I am not a writer, or, anything like that. I am just trying to express as best as I can my thoughts and feelings on this matter. I hope to get a very positive response from you. I hope Ford is the company that stands behind not only their product, but the customer as well. And, no matter what, always puts the customer 1st and that the customer is always right. For, as with any company, it is the customers that make the company what it is, if they build things that customers want, and the customers are happy with the product, or, service and that they are getting their money's worth in quality, craftsmanship, and build in their products. I hope this makes sense. Let me know if their is anything else you need from me. Sincerely, Jeff

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sjbiddy - 4 d 15 h ago


I have a 2016 Ford Focus and it has been in the shop four times for the clutches going bad. The first time it had 24,000 miles and now it has 59,000 miles. I has been in the shop for a month and all ford wants to do is trade in.

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JoAnn - 5 d 23 m ago


i purchased a 2014 ford focus 3-1/2 ago and from day 1 I have nothing but transmission and clutch problems going up and took the car to caskinette in carthage to David Leonard who is suppose to be the service manager and knows nothing about vehicles. I took it in three times in the past 3 years and it has not been fixed or services. Finally again this year it went up again and Caskinette refused to service my vehicle. He told me I can take my records and business go some place else. He is lying and incompliment and negligent in servicing vehicles. I had to take my vehicle to Davidison Ford in Watn and they fixed the problem but will come back again. I will be trading this piece of junk and will never deal with Ford Company again. Caskinette and David Leonard need to be held accountable for their errors and mistakes and be made to pay full value of 16,000 to me so I can get a car that is reliable.

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Acura and Toyota lover - 5 d 12 h ago


Stop complaining people they don't care. Get rid of the Ford and go buy a Tundra truck or a Honda, Toyota or anything not made by Ford or Chevy. Toyota trucks and cars run forever. I bought a 2018 Focus to pull behind my motor home. Everytime I turn the car off the radio goes to an AM station. Everytime and doesn't matter if it was on FM or Sirius. Ford is going to limit car production for a reason, they are poorly designed, poorly manufactured and poorly serviced from most dealerships. I bought mine at Bill Tally Ford in Mechanicsville Va. They told me to deal with Ford Corp. bad bad bad

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Lonnee LaForest - 5 d 12 h ago


I bought my first Ford Sept 29, 2018. I drove it for 5 weeks and the computer for the transmission broke. A part was ordered and lost and ordered and lost and found not to arrive until January or so I've been told. My dealership has had my ford ecosport for 2 months. It's been two months of hell. It's been a complete nightmare with this dealership. I have a case number and a ford rep in Melbourne FL. I'm going to lose money at something I DID NOT do - I bought a ford is what I'm guilty of. My wish is that because I have a small single, just me, income is to get a ecosport of the same value and the same features without ford screwing me to the wall. I'm pretty sure with the dealership and the responses I got from other ford Corp employees, I am the "little guy" who's going to get screwed big. I see for help no help has come. Anybody?? Can anybody help me walk away with a ford ecosport exactly the same as the one I had purchased without losing money. Anyone???

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Anonymous - 5 d 15 h ago


I'll never buy a ford product again, this is the United states, not Mexico, English commercials please, y do Americans have to pay for Spanish commercials. Not right, your going to lose business big time. Build here sell here

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DAN WILSON - 17 d ago

Ford has a built in system shutdown that is the worst fucking piece of shit in the world.

I will never buy another ford. I got this morning at 3am to leave on a trip. Bought new 2016 F150 for $49,000

and the fucking thing won't start and no way to reset the battery shut down system.


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mp - 10 d 15 h ago

ok to have a complante please do not use bad words on this site

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Anonymous - 10 d ago

Vinay jain (hidden)

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Michael - 9 d 17 h ago


Its too bad you have had a problem with your truck. I have owned 6 ford trucks and they have been good trucks. Some of them had some small problems, they all do. I especially like ford Credit. They are very easy to work with and to get an extension if you are having a difficult time.

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Jean Speegle - 6 d 16 h ago


This just happened to me. A new Ford Explorer with 300 miles. Totally lock down. Took the battery to our local ford dealer Bird Kultgen Ford in Waco texas. They couldn't get it to charge. Said I had to pay for a new battery because I didn't buy the car from them???

I had to remind them, they are a Ford Dealership and the car has a bumper to bumper warranty. Don't know when I have been this mad. They gave me the battery after a mad fit. I would never buy a wind shield wiper from them. Very rude girl amanda needs to be fired.

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We bought a new 2015 F-150 Crew Cab at Five Star Ford Stone Mountain, GA in 2016. We always come to this dealer to get service every 3,000 miles. This truck now is only driven 29,546 miles, and the heater is broken. It only blows out cold air in winter time. Five Star Ford Stone Mountain verbally on the phone said there are problem with the heater electronically, and they said it would cost $875 to fix it. We requested the tech advisor to email us what the problems are, so we can have all the facts to do more research online. However, the tech advisor ignored our request a total of ten times to email us what the problems are. Then, we decided not to fix the heater problem, instead we will trade this F-150 in with another truck from GM, Honda or Toyota truck. We asked the tech advisor how much we owe for oil & filter change, and rotation of the tires. The tech advisor said $190, and that is $44.15 for oil & filter change and rotation, and $145.85 is the fee for diagnosis of the heater problem. About 3 months before this problem, we had rodents (squirrel or chipmunk) chew the wires under the hood of this truck, because Ford uses soy-based wires which are kind of tasty to rodents. It costed us more than $600 to replace and reconnect the wires. We had very very bad experience with Ford, and the services of people at dealership is terrible.

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Lynn Francek - 10 d 6 h ago

Do not like your current commercial.. Normally I like them. I had a Dad and brother and ex-husband that worked for you.. This is the first commercial I do not like.. Cutting down a tree in a forest..not good to tell people that.. Maybe if you would somehow say it's their own land but you kind of left that out.. Not a good commercial!!!

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Renee Anderson - 15 d 9 h ago

The commercial for a Ford SUV that shows a family cutting down a Christmas tree in the snow makes it seem like it is acceptable to go on public or private wilderness land to cut down a Christmas tree, that this is an "adventurous" thing to do when it is, in fact, illegal. Please reconsider airing this commercial.

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Dave Dedoes - 12 d 19 h ago

Yes yes yes, what "example" are we trying to leave our children, in this case an apparent single mother, teaching her daughter to steal a tree from the wilderness. It's still an adventure to harvest your own tree from a tree "farm".

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Shasta Paul - 10 d 13 h ago


On federal land you may purchase a Christmas tree permit from the US Forest Service and cut any tree that meets the permit parameters. We have been doing this for the past 15 years. Please check the facts and don't believe and espouse everything you think.

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Tyrza Blake - 11 d 13 h ago


I bought a 2015 Ford Mustang at the end of 2014. I recently got into an accident where I was rear-ended. As per the insurance I took it yo a reputable collusion place in Fayetteville North Carolina. I had to have my bumper replaced. When I called to find the ETA of it being fixed he asked me if I had purchased an aftermarket bumper. I informed him I had never had anything replaced on the vechicle. This is very upsetting as I purchased the car from Capital Ford in Raleigh NC. So essentially I paid full price for a car that had aftermarket parts on it. Now I have to wonder what other parts are sub-standarf on this $27,000 vehicle.

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Evelyn - 11 d 13 h ago


Took my car in for transmission 2nd time, horrible service, horrible Manager Steve because I didnt ask for a courtesy car wash basically said too bad. 2nd ford for me not anymore. Ford sucks.

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lmao - 16 d ago

rip in the chat for ford

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