Information, reviews and public commentary for US companies

 

Ford Motor Company

Rating
1.10219
Web
http://www.ford.com
Address
1 American Rd.
Dearborn, MI
48126
Contact
Alan Mulally
Role
President CEO and Director
Phone
(313) 322-3000
Fax
(800) 392-3673
Employees
164,000
Twitter IDs
@Ford
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Jessica Galati - 1 d 1 h ago

I am done with Ford. Previously I had wrote about the 2019 Edge that I had purchased April 19, 2019. 3 weeks later it started making a rattling noise at which the first available appointment they had was May 31st. They replaced both CV axels, both strut bearing, a sensor on the left wheel, and it still rattled. I've been in a loaner since May 31st while still paying on a vehicle that's a lemon. After taking the attorney generals advice in N.C., I had wrote Ford a 5 page detail letter regarding all the issues including dates, times, who I spoke with and what they told me. They sent it off to a gentleman named Frank which got the buyback approved July 19th. My case has been (with what they call) the "legal team" since then. They wanted me to come up with $9152.04 and they would pay off the rest or have my vehicle replaced. I had no other choice but to have the vehicle replaced. I am still waiting on the vehicle replacement and still paying on a vehicle that just sits. Their legal team is nothing but a joke. Once you catch them in their lies and call them out they hand you over to a "new" team member. They take their good ole time replacing a vehicle with no follow ups. And to top all this off, their salesman tried asking me out because I am a single mother. Not only did their shop foreman talk down to me but now I have to deal with the sale man thinking that it's okay to overstepping a boundaries! Seriously, Ford! Straighten up your act and start doing the right thing. All the other dealerships are baffled because of how long this is taken. Even your employees are saying that they have never saw a buyback take as long as mine has. I just wish they would give me all my payments back so I can take my business elsewhere. I will never do business with Ford again and once I get this "buyback" vehicle I am trading it in on a vehicle that's actually reliable.

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William - 2 d ago

I have a 2018 f150 with the 5.0 engine and it sounds like a rod nocking and when u press gas and let off sounds like the lifters are floating also started having a strong smell of gas in the cab and outside but have found no leaks 24500 miles I have about had it with this truck and your dealers trying to tell me that that's normal bull shit I have been around trucks and engines all my life I am very un happy with my Ford F-150

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MDKraus - 28 d 3 h ago

1

My 2017 Ford Edge has required excessive repairs and has been out of service for 3 months in just the last 8 months. Major repairs are as follows:

1) First Major Repair. 7 Weeks out of Service - Transmission Replacement

2) Second Major Repair. 2.5 Weeks Out of Service - Engine Replacement

3) Third Major Repair. 3 Days out of Service - Replace Engine Seal

4) Fourth Major Repair - Complete loss of engine coolant.

In two cases, the local Ford dealership responsible for the repair said the issue was due to Ford sending defective replacement parts.

It is fair to say a combination of poor quality, at least on this particular vehicle, combined with questionable dealer service have cost me considerable time, missed business appointments and excessive cost.

Most disappointing was the attitude of the Ford Customer Relations Center. After extended periods on hold numerous disconnections you get to a person who takes your name and then nothing happens.

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To, MDkraus. - 20 d 15 s ago

I'm not sure about where you live but most states have lemon laws, I suggest you look into it. In Florida if you have to take your vehicle back to the dealer three times for a major repair it's considered a lemon. The manufacturer has to replace the vehicle. You may need an attorney and the fees may be recovered from the manufacturer. Definitely look into it.

Good luck,

Kman

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Jessica Galati - 12 d 17 h ago

Although this is correct, Ford will still stall with the replacement. I had purchased a 2019 Ford Edge on April 19, 2019. The dealership has had it since May 31st and I'm still waiting on paperwork for the replacement that has been in the works since August. My suggestion is to hire an attorney.

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Cartedb - 3 d 2 m ago

0

SUE Ford

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Amy - 10 d 5 h ago

0

Unfortunately I am not writing this with good intentions or positive thoughts about Ford. I currently drive a $65k death trap, that is the only way to describe my 2019 F250 Lariat Truck. So let me back track, in 2011 my husband and I purchased a brand new 2011 F250 Super Duty Lariat diesel truck, had regular maintenance done at our local Holmes Tuttle Ford in Tucson Arizona. Around 75,000 miles while pulling my 38 foot 5th wheel going down a steep inclined highway my truck went into a full blown death wobble, to the point my husband was positive we had a major blowout on a front tire, luckily my father-in-law was following behind and seen the truck swerve out of control so he blocked the lane and didn't let other cars drive along the side of us until I could pull the truck and trailer over, no blown tire, just a defective truck. Took it for Ford and it was a problem with the steering damper, unfortunately a VERY common problem with the Ford Super Duty trucks, but as an owner Ford has never done a recall for customer safety. Once fixed the same truck was repaired 2 more times, total 3 times within 30,000 miles, we considered ourselves lucky that our motor blew at 101,000 miles, Ford told us that it was very uncommon and just bad luck. We thought it was God's way of getting us out of the truck without killing ourselves or an innocent motorist. We then realized our loss, a $25k loss, and purchased a used 2017 F350 Super Duty Lariat with 15,000 miles, after 3 days of owning the truck we realized it had a major water leak somewhere, unknown source, took it back after two weeks and multiple failed tests we insisted Ford get us out of that truck and into another truck. We then ended up in a 2019 F250 Super Duty Lariat, let me make this clear Ford we are not "well off" people, we work very hard for the things we have and appreciate and take pride in what we own. Our 2019 F250 had been a good "safe" truck until 2 weeks ago when my 5 year old son and I were driving home, hit a small bump in the road and the truck went into a full blown death wobble, luckily no cars where coming in the opposite direction and I was able to regain control and continued driving. I called Ford to find out that this common and the part is on a national back order until the end of November, THE END OF NOVEMBER and still no recall, no warning from Ford that this may happen. Without having another vehicle to drive, last Friday November 1st, 2019 again my 5 year old son and I were driving, small bump FULL BLOWN DEATH WOBBLE, this time we were not so lucky and were going head on at 50mph with a small SUV, I felt horrible for the people in the SUV thinking that I was just not paying attention so they began to honk, at that time I couldn't do anything, nothing but hold the steering wheel as tight as possible, as my truck slowly pulled to the left heading straight at them, at the last minute they swerved and we missed each other. Once I regained control, at about 30mph, I pulled over looked at my son and started to cry. I don't cry very often, I'm not a very emotional person but when I endanger my son, my 5 year old innocent son, it got to me. Please think about how many lives Ford is putting at risk each and everyday that we drive these trucks, consider Ford lucky that your company has not been the cause of an innocent death. I wish I could go back to January when my 2011 motor blew, when my Dodge driving father and brother told us not to go back to Ford, I wish we would have listened, I wish when our 2017 had an unknown leak and we hadn't even made a single $900 a month payment, I wish we would have listened, but NO now we are stuck with a $65k death trap that Ford will replace with the same part and wait until it happens again. I pray when it happens again, because we all know it will, I pray my family and all others will walk away from the accident. Please Mr. William Ford in your own words you say, "I believe the purpose of a company is to make people's lives better," stand by those words! Because right now you are NOT the world's most trusted company, ask the thousands of customers that have purchased very expensive death traps and Ford wants to put a bandaid over it and give it back until the warranty is up. I own a Ford truck, I make $889 payments monthly, I now will not drive it, I don't want my son in it, unfortunately we are stuck with it, Ford can not fix it until the end of the month. DO NOT BUY A FORD F250 OR F350 TRUCK!! Please do the right thing

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Disgruntled - 3 d ago

Call an Attorney. I used Strategic Law Practice. They got Ford to buy back my death trap, a 2014 Ford Escape which was purchased brand new. I had to have 2 transmissions put in within months, radiator leaks, the car was shutting off while I was on the Bay Bridge in San Francisco. I am already afraid of heights and bridges and my anxiety went through the roof. To say that I now suffer with PTSD is an understatement. Now, when I drive my nee vehicle (NOT a FORD), I keep thinking that it is going to shut off each time it does something unusual. I am now fighting to get residual money that they owe me. I HATE FORD.

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Angela - 6 d 10 h ago

0

Please help!

I have a 2014 Ford Focus that has been repaired 8 times and is currently in the shop. I was given a contact name and case number but after 2 weeks I have yet to speak to anyone. CAS-24806942 Sharron at ext 77737 Can someone PLEASE contact me!!!! Angela Creel (hidden)

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Mechelle Dempsey - 6 d 8 h ago

0

Email and call non stop.. I know your case worker can only do so much. but your case worker has a manager and its their job to get you an answer

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Anonymous - 4 d 9 h ago

My friend has 2014 Ford focus with transmission problems Ford dealership in southern Georgia won't there mess up and they know they sold the vehicle with transmission problem there sorry as hell

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Mike - 4 d 9 h ago

0

A friend of mine has a 2014 Ford focus it has the transmission problem Cook county Adel Ga Ford dealership Langdale Ford in Valdosta Ga said they wasn't nothing with it I drove it and the transmission is messed up she needs some help

Ford won't fix y'all problem with the transmission

Ford needs to fix it's Ford problem y'all sold the vehicle knowing it got transmission problem

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Javier - 4 d 10 h ago

0

I have a vehicle for 2 months in the dealer for a repair is a 2013 ford edge that discharges the battery and they do not find the problem this manufacturer ford builds crap of vehicles.

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Anonymous - 4 d 10 h ago

I have a vehicle for 2 months in the dealer for a repair is a 2013 ford edge that discharges the battery and they do not find the problem this manufacturer ford builds crap of vehicles

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Mark Kleinsmith - 5 d 5 h ago

1

Have the same 2019 Ford Escape with the 1.5 engine that failed with 14,000 miles on it. So far my car has been at the dealers for repair over 27 days. And the so called customer service manager assigned to me (Star ) has not been responsive either. Calls you over lunch and won't take your call when you call back. Oldest trick in the book to avoid talking directly to the customer. Wait is due to Ford not being prepared to handle these manufacturing defects of the 1.5 engine.

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Alice M. Baird - 5 d 10 h ago

Hello Ford. I need information on potential recalls of Ford Escapes with 1.5 L engines.

I have just gotten my Escape back and engine replaced (2017, 46,000 miles), after 48 days in the shop. CAS24576295. Evidently a huge problem, these car engines are failing... Parts are not sent in an expected amount of time, needing car rental reimbursement,($456.64), and extended warranty on this new engine. Your customer representative has contacted me 2-3 times in 48 days. I have called 10 times. She has indicated she "only calls on Mondays" in her phone messages??? The dealership involved is getting nowhere also. I will leave my name but please contact me by using the case number. This is not acceptable. Please stand by your product.

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jeff - 5 d 20 h ago

0

bought two brand new fords in one week never will i buy a ford again

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robert ferrara - 6 d ago

5

To Whom It May Concern, I have a 2005 F150 this is my 4th new Pickup since I was 18. I'm now 67. My 2005 has 343,000 miles. My twin granddaughters are at home with Mom. They will be turning driving age very soon. I want to be able to hand down a vehicle so they will have something to drive. Unfortunately my 150 is starting to deteriorate. Can you provide a local authorized experienced Mechanic who could rebuild the 5.4 which has been tapping louder and louder.

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Mechelle Dempsey - 6 d 8 h ago

1

We have a Ford F150 with a engine failure, 6 months, no help from Ford Motor Company. We are ready to go to Better Business Bureau, Its under warranty, they just stated no well maintained, we changed oil , etc. Sometimes you change your own oil, We do not have receipts from garages, we are not wealthy, remember we own a FORD..Never again..Going back to Dodge, Where we should of stayed

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Legal American - 8 d 5 h ago

Dear Sir I am very upset finding out that Ford Motor Co. Is Un-American. Real Americans everywhere should Not purchase Ford vehicles. Anyone , such as yourself should be ashamed to be donating Millions to Media Matters. Media Matters is not afraid to publish that it's Main Goal is to "eliminate", Republicans and Christians. Sincerely,

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Apurba Deka - 9 d 12 h ago

0

---------- Forwarded message ---------

From: Apurba Deka

Date: Sat, Nov 9, 2019 at 5:58 PM

Subject: Re: Reply from Ford India - 800287979

To: Customer, Care (.)

Dear Madam,Good evening.

I understand that the reply is from Ford India Pvt. Ltd independent of the dealer and the response is not like from an esteemed like Ford.The point wise response was nicely been avoided. If this is your response as per your company's directive, I have nothing to say on your company policy.I have taken the impression that I am deprived forpuddle lamp featurefor to your surprise policy though I have paid the full amount as others.So overall impression what I developed from your response is that you are trying to avoid the responsibility of the Company. I hope this is not the policy of Ford in future.Anyway I expect that Company will take a note on that for future improvement.

With thanks and regards

Apurba Deka

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Allen - 10 d 9 h ago

In the future I would like engine hour meters put on all you cars and trucks.Thank You.

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Carol - 10 d 12 h ago

Hi,

I hope someone from Ford can assist. I'm working for a Company in Yangon, Myanmar, we have one of the company's car from Ford - Eco Sport. There's only 1 service centre is Yangon and seems their service is not that good.

I was told that when we sent in our car in October this year, the front door was okay but after we sent in then the front door having problem.

Who can help to ensure things like that don't happen to us anymore.

Regards,

Carol

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Ronald Boisseau - 11 d 10 h ago

0

My wife and I bought a ford focus in 2107. 3 days after a multi point system check and an oil change on October 16, 2019 the car overheated. The had to change my thermostat and put in a new gasket. A rep from Ford was going to give me 100,000 mile warranty to satisfy my anger as the overheating has been an issue for Ford. After 3 weeks they then said they could not do it. I will NEVER buy a ford again. They are large and don't seem to keep their word. I have the letter about the 100,000 warranty on my phone. Do NOT buy Ford. They are worthless and trying to buy American will never work again, I am a senior and not keeping their word speaks volumes about the Ford organization...

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Jesse - 17 d ago

3

What is going on with the 2017 Ford escapes. We have 40K miles on it and it stalls and says put in park and restart engine. There is no engine light that comes on. Dealers can't figure it out. Please assist me. (hidden) ior (hidden). Thanks

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