Information, reviews and public commentary for US companies

 

Forever 21

Rating
0.466667
Web
http://www.forever21.com?
Address
2001 S. Alameda St.
Los Angeles, CA
90058
Contact
Do Won Chang
Role
CEO
Phone
(213) 741-5100
Fax
(213) 741-5161
Employees
6,000
Twitter IDs
@Forever21
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cathy - 13 h ago

I'm deeply offended that you would sell it thus Selling piece of jewelry What's a Nazi symbol on it I'm upset I am disgusted and I will never step in your store again

Cathy

piece of jewelry

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Kelly - 11 h 24 m ago

0

I emailed corporate because of this. Im disgusted by their choice of "design". The will never get another dime from my household!

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Anonymous - 1 d ago

Hello, my name is Gabriella jeudy

I while back I had came into the palm beach outlets mall. I couldn't find a single person on the floor to help me so I asked this young lady that was all the way in the fitting room for help. She was so kind and very helpful and answering all of my questions. So as I went back to ask her to help me get something down in the lingerie section next to the fitting room she kindly ask if I could wait until she makes sure everyone was taken cared of in the fitting room so I told her that's fine. So as she got everyone situated she came right over to help me out and gave me great advice based on how certain things fit and so on. So while she was getting another item people started to come and a young Hispanic male talked to her in a rude manner. Saying "can you come to the fitting room right now and put these people in the fitting room now" there were only two customers waiting and she was still trying to reach the item I asked her for she said " please can you help me put them in because in trying to help this customer get something down" he threw up his hands in a way like I don't care and walks away. The looks on the other customers faces mirrored the same expression on mines due to how he acted towards the young woman. So she apologizes to the customers waiting and tells them she will be right there shortly. So she hands me the item and puts them in and she comes backs to asks if I need anything else. I ask her who was that guy and is he a manager she says yes and I thanked her for her service and went over to the young man to tell him that's not the way he is supposed to talk to employees and he needs to respect them because he wouldn't want anyone talking to him that way. His response was I am the manager and I don't care. So once I seen that he didn't care I walked away and apologize to the young lady. I feel as though he is very unprofessional and setting a bad example for the store.

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Margaret - 1 d 11 m ago

0

I just saw on facebook that Forever 21 was selling swastica charms. I cannot believe that you people would sell something so offensive to the American people. Apparently you do not know the history of what a swastika stands for. PLEASE IMMEDIATELY STOP SELLING THESE CHARMS. FOREVER 21 WILL NOT BE REMEMBERED IN A GOOD WAY IF YOU CONTINUE THIS.

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Whites invented racism - 1 d ago

"offensive to American people" the same American people that wiped out an entire race *true Native Americans* on their own land? or the same Americans that invented Ku Klax Klan and continues their legacy of evil, imoral and cruel racism inflicted upon blacks? You can't be serious. America was founded on hate this is right up their ally. You sound like an ignorant moron.

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Syrcsoran - 6 d 7 h ago

0

Just visited the destiny Mall location. Store was a mess. Sale section where every thing said 59% wasn't then I got a pair of lip flops at the register for my daughter. Again not marked as sale but apparently when I tried to exchange them within 10 mins of buying them for a bigger size I was called a fucking bitch by an employee. I will never shop there again.

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Happy in KOP, PA - 6 d 13 h ago

5

I'd like to give a positive review to the King of Prussia, PA store manager, Raymon. Since he took over that store, the entire environment has changed for the better. No longer are the employees ignoring the customers, nor are they obnoxious. The store has changed so much for the better that I feel Raymon should be given some accolade because he has truly set the bar. It is about time people take pride in their work. Thank you for hiring such a store manager who knows how to run a high volume store. My daughter and I are now regular customers!

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Aida - 8 d 16 m ago

0

How can someone from the corporate company help the forever 21 on 4 Union Square. Does the company ever wonder why they are always hiring new employees I'll tell you why because the management team that work at the store need to be trained properly. How can an employee put someone to work who on the schedule, when the person was given the day off and write them up. When there is proof of having the day off. That is illegal and a person can complain to the department of labor.

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ANONYMOUS - 8 d 12 h ago

0

I had a fraudulent charge to my bank account from someone ordering online at Forever21. How can you put through a credit card on an order that does not match the shipping address? Now, I have a charge to my account for something I have no knowledge of and there is no way to reach anyone at Forever21 since no one comes on the line when you call and your live chat feature is not available. All I know is the money had better be put back in my account today or I am contacting the Department of Consumer Protection! You are allowing fraudulent, dishonest, crooked activity just to make sales!!!!!!!!!!!!!!!!

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Anonymous - 9 d 8 h ago

I am about to contact my attorney call me (hidden) Larry Paxton

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KATY - 10 d 3 h ago

0

YOU HAVE TERRIBLE CUSTOMER SERVICE!!! I WILL NEVER SHOP WITH YOU OR RECOMMEND ANYBODY TO BUY FROM YOU.

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My daughter will never shop at F21 again! - 19 d 7 h ago

0

My 13 yo daughter and her friend had an experience with terrible customer service at Forever 21 in Fashion Valley Mall in San Diego. My daughter bought a blouse for $20. She then found it cheaper at another store in the mall and returned to F21 to get her money back. She was waited on by manager Kelly who apparently needs further training in customer service. My daughter politely approached the counter and said that she would like a refund on a purchase she made earlier that day. Kelly quickly snatched up the shirt and asked her if she had an ID. As my daughter is only 13 she does not have an ID. Without giving her any options on the return, Kelly gave her a card which had store credit on it. My daughter did not want store credit as she knew the $20 was mine and wanted to return the cash to me. She explained this to Kelly who rudely told her all she could receive was store credit as she did not have an ID. My daughter then said I would come to the store w an ID so she could get the $20 back. Kelly said that was not possible as it was too late. My daughter was upset and called me so I came to the store. I spoke w two other associates and explained that I would like the $20 cash and not the store credit. They said they could not do that, nor could I buy something with the store credit, return ti and then get my money back. I explained that Kelly didn't even give her an option as she would have called me immediately if she would have known she could have received the cash back if I showed up w my ID-however, she was never given such options. Perhaps with all the negative reviews regarding customer service I am seeing all over the internet it would behoove F21 to actually train their associates in good customer service and common courtesy. Cause guess what F21?? Young girls like to shop at your store...young girls who have years and years of shopping ahead of them and who will likely spend lots of money at your stores. Well, not my daughter any longer. This used to be her favorite store and now, this experience has left her never wanting to enter a F21 store again. She and her friends will no longer shop at F21. Its a shame that a company is ok with losing customers over a $20 transaction.

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Customer - 10 d 10 h ago

0

You can only receive store credit. You can't get your original form of payment back.

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Amanda - 17 d 10 h ago

0

Horrible experience! Awful customer service! I tried to place my order twice and they kept canceling it! When I called in to find out all they could tell me was the accounting department said I gave the wrong CVC code, and I needed to reorder. I tried to reorder and the same thing happened, they again cancelled my order. I called in again and spoke to a girl named Tracy who was extremely rude! Tracy told me I needed to place my order again, I told her I already done that. When I asked to speak to the accounting department she said they didn't have a number, so I asked to talk to the reorder department and she told me they was having technical difficulties and I would have to call back! I then asked to speak to her supervisor and she told me no! Maybe some customer service training needs to done!

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Mad no longer a customer - 21 d 11 h ago

0

On July 7th my granddaughter and I ordered online paid the extra to have it delivered next day never received call customer service they said it was called in as a fraud case well that makes no sense so why did you take my money no other information until they receive package back waited a week called back now they are saying Fed Ex delivered and we refused another lie as I'm home all day called back a week later they revived the package but now we have to wait for a email from them the warehouse that they revived it back called back July 27th was tod they had the wrong email told them well that's funny cause I have revived about 10 emailed on your sales.. she is taking care of it call back checked my account today the refined me 17.00 out of 35.09 asked why again was told fraud case ok well you took my money I want it all back well you only had 2 items yes but we paid extra to get Next day once again explaing they took 35.09 not 17.00 he tells me well I'm on the side of forever 21 really what happen to customer service I guess they are in the business of stealing money well NEVER WILL WE SHOP ONLINE OR AT FOREVER 21 STORES NO LONGER A CUSTOMER Not that they care by the number of bad reviews

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Arianna - 21 d 12 h ago

0

Absolutely horrible experience!!!!!!I placed an online order and paid with a bunch if gift cards that I had collected from birthday gifts. After placing the order, it was cancelled. When I contacted customer service, I was told that my credit card information didn't match my address. I tried to explain that I had paid with only gift cards and that I had not used a credit card. The representative then hung up on me. I called back again and was told the same thing and then told I needed to call back during PST hours and replace the order. Ridiculous!!!!!! I asked to speak to a supervisor. That was even worse! She explained the same thing again, I could barely understand her because she had a very heavy accent and stated that I needed to contact each person that gave me the gift cards and get proof of purchase. She was insane!!!!!!!!!!!!

In conclusion had to call back again and place the order again. I was in the phone for over 29 minutes replacing the order and giving the gift card info AGAIN!

This shouldn't happen!

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Fusturated no longer a customer - 21 d 12 h ago

0

Forever 21 customer service sucks they lie and steal your money.....

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Brittany R. - 22 d 8 h ago

0

I placed an order on 07/21/17-6 days later items have still not shipped. Customer Service states they don't know when it will ship. I then asked to speak with a supervisor and was informed no one was avail-I could not stay on the line and wait for a supervisor and no corporate number available. I informed the associate that I work for a different online retailer and there is always an option open to escalate. The representative's response was "that's probably why you act like this"!!!!!! The level of service received is something unheard of. Never will I ever spend another dime with Forever 21 and will be going to social media.

--Infuriated customer.

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Chris - 23 d 12 h ago

On June 30, 2017 I placed an order with your company. I have never received this package. On July17, I notified your company of this issue. I was told to call Fed EX, the carrier designated to deliver my package. My tracking number clearly shows that this package is somewhere in California. Following an investigation with Fed Ex, it was deemed lost and I was told to contact Forever 21 so they could file a claim against Fed Ex. After speaking to your representative, I was told it would take 8 business days to investigate. I never received a call. While looking at my email I discovered a credit for less than half the amount I paid for this purchase. When I called to inquire about the credit, I was told some items had been returned. Once again I must stress that I NEVER RECEIVED THIS PACKAGE. it is somewhere in CA. I live in NY. no I am being told that I mush submit an affidavit to a refund. This is a one time curtesy. Please excuse me for not understanding how I am receiving a curtesy when this error is not of my making. No one is doing me a favor. The fault lies between distributor and carrier. I have nothing to do with it. I have been trying to contact HQ with no luck. This is not a customer friendly company. Extremely disappointed and disgusted. Your one time curtesy isn't appreciated. All you are telling me is that if I were to order from your company again I could possible lose my money and am not guaranteed to my order. Why would I ever order form you guys again. This was my first and last time. The tracking still says my order is in CA if you are interested.

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Colleen - 24 d 7 h ago

0

I have never encountered customer service this bad. Agent hung up. They all use the same words with the same tone. Item is showing that it is out for delivery for the past 4 days. They want me to sign affidavit that I did not receive the items???? It still out for delivery! Won't refund my $ unless I sign affidavit? They charged my card, have not delivered the items in over 20 days and refuse to refund.

Will not be ordering from then again

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April - 24 d 10 h ago

0

Terrible customer service. Many problems during my product inquiry call. In the end agent hung up on me when I asked for supervisor. Found out call center for this company is located in the Philippines taking Always American jobs ! Nobody at their corporate telephone answer calls !

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Anonymous - 63 d 22 h ago

I bought a jacket for 19.99 and the sign said 30% off now I was distracted cause when issac at the rockaway NJ mall , told me it was 18.93.. it didn't sound right .. he gave me 1.06$ change..

tonite I found the receipt and realized the coat was 13.93$ now this means he robbed me 5$ .. I feel stupid and angry at the same time... i wasn't some action taken

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na - 25 d 7 h ago

I work at a f21 just go back in the store with your receipt and explain them the situation, they'll look through the cameras when you purchased your item & will give you your change back.

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Joyce - 58 d 12 h ago

0

The store located in Union Square in New York City has to be one of the worst managed locations I have ever been in. There was a young lady trying to return a dress. The manager on duty (an Asian woman) was extremely rude to her and on top of that had another employee (a thin black male) double teaming her. Your management has a lot to be desired. I was so disturbed at how your employees treated her that I put down the items that I was going to purchase (about $300 worth of merchandise) and left the store. If this is how you're going to treat a customer, I will not do business with your company and ESPECIALLY NOT at this location. If these were my employees, they would be shown the door. Customer service at this location is pathetic.

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Bree - 56 d 10 h ago

What the hell does their race have to do with anything? You could've simply said they were rude employees has nothing to do with their race.

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who needs a name - 27 d 17 h ago

she was giving the best description she could to identify the lady for corporate to review. she was describing ethnicity. if she had a name im sure she wouldve one that instead.

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