Information, reviews and public commentary for US companies

 

Forever 21

Rating
0.350694
Web
http://www.forever21.com?
Address
2001 S. Alameda St.
Los Angeles, CA
90058
Contact
Do Won Chang
Role
CEO
Phone
(213) 741-5100
Fax
(213) 741-5161
Employees
6,000
Twitter IDs
@Forever21
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Iris - 10 h ago

0

On August 18 th I went to Roosevelt field mall in Garden city New York and every store in the mall was opened. Forever 21 was supposed to be open it was 10 AM and the store was closed.

I went to others stores nearby came back and it was still closed...

Finally someone came and opened the store.

At least have an employee come out and tell everyone there was going to be a delayed opening.

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Outraged - 12 h 24 m ago

0

Absolutely appalled by the pricing at Forever 21 when it came to plus size clothing for women. A shirt from the plus size section, compared to a shirt from the "regular" section is $6 more. They are identical shirts, but yet plus size women are required to pay more, why? I've seen many arguments where it's stated "plus size clothing cost more to make as more fabric is needed". This is completely ridiculous as for one, most stores that have clothing sizes for me ranging from regular to plus size, are the same prices. And the most important argument I make in return to the "plus size needs more fabric" is this: an XS shirt and an XL shirt, are priced the exact same and there is a 4 size gap. Explain this

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Outraged - 12 h 23 m ago

0

Men* not me

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Betancourtmom - 2 d 5 h ago

0

Forever 21 needs to stop using faulty Carrier Services that can pick and choose what area they want to deliver packages to all on the back of my dollar and then I'm left with the consequence to pay for redelivery and I never even received the package why do I have to pay for something to be redelivered if it never was coming to my house anyways. Then you have the nerve to make me wait 16 days to get my money back maybe a billing cycle a billing cycle is 30 days that's unacceptable but you sure will accept everyone's money

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Betancourtmom - 2 d 5 h ago

0

Worst customer service in the world I just had a phone representative threatened to not give me my money back for a return because I was not cooperating and talkin to her in the fashion that she wanted me to. Poorly trained and not very good English skills.

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Tina - 4 d ago

I placed an order online and a coupon popped up for 10% off if I checked out right then, so I copied the code..went to check out and pasted the code... it stated that the coupon was applied.. and that I had free shipping..well once I placed my order, I realized that I did not get the 10% off or free shipping. I called customer service and was told by the rep that I did not enter the code, informed her I did & I gave her the code, she then stated there was nothing she could do. I asked to speak to a manager, she came back and stated the manager was not available and took my number down .. I still have not heard from a manager yet and I am sure I will not. Extremely POOR CUSTOMER SERVICE! with all of the companies going out of business these days and Amazon on the rise..you would think companies would train their employees to treat their customers better!

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Tiffany taylor - 5 d 7 h ago

0

I placed an order with forever 21 on 7/27/18. I was supposed to receive my order on August 4th but never did. On the 8th I called the customer service line only to find out that my order was never sent out. It was marked as a return by the warehouse and i would have to wait for an email notification to have it reshipped to me. On Friday August 11th I received an email stating that my order had been returned and I needed to call for reshipment. WHY? I had already spoken to customer service to have my order reshipped when I didn't receive it the first time. I Called again and was told it was taken care of but I had to wait the standard 6 to 8 business days for my order to be shipped. Instead i told the rep to Cancel my order and I would take a refund. I hadn't received any type of notification so I called again on Wednesday 8/15/2018 to check the status of my refund and i was told that my order was marked for reshipping it was not cancelled because of an "internal Issue". So now I have to wait another 7 to 10 business days to receive my refund that was supposed to be processed on Friday. this entire situation has been unpleasant and frustrating. I don't understand how my order was not shipped to me from the beginning and no one at forever 21 has any answers. I just want my money back and I will NEVER EVER EVER EVER order from Forever 21 again

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Shaye - 6 d ago

0

This was my first time ordering online from forever 21 and it's my last! My package got lost so I never received it and I want my money back and I can't get a hold of anyone who will do that. Worst customer service.

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Don Wo Chang - 6 d 5 h ago

1

Worst customer service rude. They just want to steal you money. Very unprofessional and should not be allowed to be in business. The customer service is cheap just like their clothes.

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Kaida - 6 d 11 h ago

0

This is BY FAR THE WORST customer service I've ever experienced! I ordered something and got the wrong item, was told to return the item and i'll received my refund or the correct item. It's been almost a month and I still have not heard from anyone or receive my refund! I asked to speak with management, was placed on hold then told they're busy. They do not value their VIP customers and it's just a joke!

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Alex - 7 d ago

Customer service is the worst I've been on the phone for an a hour and it keeps telling me that my wait time is 14 min. And it's been and hour???

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Anonymous - 7 d ago

1

I have been standing in line at your Irvine Spectrum store for over half an hour to pay. You have 2 registers open and the manager is walking around instead of opening another register. It's ridiculous you need a lot better manager or staff more for your busy summer hours! Her attitude ya bad too!

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Charlene - 19 d 4 h ago

0

I was suppose to receive an order today. I tried to inquire via the CHAT feature as the status online still had pending. The reply I received was if you do not get your delivery today call back tomorrow and we will refund your shipping cost. I asked why my order has not been shipped and the chat person "Ronella" could not answer that question. So I called, spoke to Liz- she said the same thing and told me that they had until 8pm tonight to deliver my order. I asked her to explain how my order that hasn't even been shipped would be delivered to me by 8pm tonight. Her reply, she kept repeating if you don't receive it by 8pm tonight call back. Or the other option was to cancel my order. My order is a $155 order. What kind of customer service is that? I asked to speak with a supervisor was told there were none available. I am appalled by the lack of customer service this company represents. They should be embarrassed. I will not order again nor will I shop at one of there stores. I will be posting my experience on every internet outlet, social media venue. This company doesn't deserve my hard earned money.

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Kim - 7 d 4 h ago

0

Ms. Charlene, I'm right there with you! I ordered a few items for my daughter (14). We got everything but some silly little $6 book tabs with dog pictures on them (think post it note tabs). Instead, we got some sparkly THONG bodysuit thing! It had the wrong label on the package! I called good ole customer service, and this kid tells me I need to take a picture of the wrong item, email the picture, wait for their response within 72 hours, then they will send me a return label that I can send back the wrong item for free. I told slim that it wouldn't be "free" because I had to go to the post office and wait in line and ship it...and my time is NOT FREE! No supervisors available to talk to me either. Oh, and then I had to tell them that I actually wanted the item that I'd ordered. Anywhere else would have immediately sent the correct item, and then maybe asked me to return the incorrect item to them. WORST PLACE EVER!!! Never again!

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Anonymous - 7 d 12 h ago

0

I placed an online order and I never received my order and it's been almost a month now and I'm highly dissatisfied

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Anonymous - 10 d ago

0

This corporate office is just as awful as dealing with a facili or a manager. Can't never talk to upper management! How are people suppose to put in a complain!!! Your fox valley center store in Aurora it has horrible management service and their phone lines have not been working for the past 4 months! Is that what u call running a business!!!!! also, I went in the store today to pick up my online order and they told me it wasn't in yet. An hr later I got home and an email was sent stating that my order is ready for pick up. Like wtf

I GUESS CHEAP LABOR GETS U NO WHERE!!!

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Emma - 10 d 4 h ago

0

First of all this company is embarrassing. Went to a job fair at the Turlock forever 21 June 26 I got "hired" on the spot and was told to come in June 9 to fill out my paperwork. I went in like instructed they told me their printer was out of ink so I had to wait a week to come in and fill out the paperwork I went in filled it out June 16 was my official "hire" date since then I haven't gone in or been called in to work. I keep calling every week to see if anything has changed and they always say that their system is down and that my paperwork hasn't been approved and that they will be calling me in a week. They haven't called me at all! It's been a month! & the worst part is their having another job fair August 15! Like how are you gonna hire more people if you still can't give me hours ! Ridiculous!

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Anonymous - 12 d ago

0

I find it very unfair. That my grandaughter works in lubbock tx..just got let go cause they wont work with her externship shedule..she is trying to better herself..very unfair..to let her go for that reason

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Anonymous - 13 d 6 h ago

0

Horrible!!!! I have been waiting for my package since 7/11/18 and as of yet not even a refund. I was told to contact FedEx. This Forever21 doesn't take ownership at all. We are at a month of me placing the order and no refund. I am done calling their customer service, no help and they are the worst ever! I tried calling corporate, but of course can't get through. I need some closure and be for certain that you have lost a good customer for life. $140.xx I need my money back.

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Andrea - 16 d 8 h ago

0

My order took more than 9 days to arrive, I called FedEx and they told me that the service is for 2 weeks, I don't understand why the F@ck in the page says that your order is arriving in 7 days, I wouldn't be so mad if I didn't have a flight scheduled before the package arrives. I delayed my departure and my time it's not their time!!!!!! don't promise 7 days if you are giving a 2 week shipping !!!!!!!! I called customer service and they didn't have an answer also they were rude !!!!!!

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Toni - 18 d ago

0

Today I went to the the mall of Georgia, I had one of the worst experiences ever. My mother bought me a pair of shorts that did not fit. I went to return them or get store credit but apparently even if you have the receipt you don't get anything back. Brandi the store manger told the girl over the radio that if I had a discount they could not be returned. However Brandi was the one who issued the discount at the register and she refused to acknowledge the fact that she did indeed give the discount and refused to do anything to rectify the situation. For a manager I would expect a personable employee that would be glad to assist a customer in need. She did not. She was very rude and insisted that she was in the right and that I was wrong. She claimed the discount she gave us was for damaged goods which is qualifies the purchase as non refundable, which I completely understand. The receipt, however only said it was a 10% discount. How is the customer supposed to know it was a damaged goods discount if she didn't explain it at the counter and it is not on the receipt? This whole experience with your stores and the people you have managing your stores has been very unacceptable to say the least.

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D Harris - 21 d 9 h ago

1

I ordered several items express. package never arrived. so I called fed ex and found out that the items came out of the packaging and were sent back to forever 21. I received a claim number and was told I would not have any issues with the company. Great. I called forever 21 and was told that I would have to wait for the package to be received by the warehouse checked and then it would be sent out to me. I told the customer service rep that I needed the package asap as I had expected to take the clothing on vacation. I was told that their policy was that it had to be returned to them first. I was flabbergasted. The items never reached me and now I had to wait additional time for them to recover it. Unbelievable. Any store with good service would have re-issued the items and rushed the items to me. I will never shop here again.

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Anonymous - 23 d 8 h ago

3006 42 Street time square New York is the worst place u can work at giving people zero days so unprofessional treating people who work hard and years like shit the new store manager be on his phone calling people and why do we have two store managers??? They are just treating employees with abuse to where people don't even wanna show up for work anymore please get in contact with this store the store manager didn't even introduce hiself he think he hot shit in a bag they are cutting hours but hire soooooo much people then moving the old employees downstairs to the two last floors and treating them bad this store lost so much good managers until they left as well literally don't have enough manager they don't wanna make people managers as well because we are not making any money so why hire so much new hires then??people seriously have zero days which makes no sense but all the new hires are taking all the days please get in contact with the store it's really crazy

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Anonymous - 23 d 9 h ago

0

I worked at forever 21 for a year I had good days now they treat us terrible to where I only have one day because they wanna hire new people and I guess try to fire us when a lot of the old employees work really hard 42 Street time square is the worst place to work

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This isn't Slavery - 24 d ago

1

I started working towards the end of June . I received one direct deposit for my first week. I still haven't received payment for the other two weeks I worked . I received a letter from my bank saying Forever 21 has the wrong account number . I brought it to the person in charge of payroll , twice. This is outrageous. I have bills to pay and a daughter to take care of ! They said they would fix it . I called my back . Nothing from forever 21 even tried to come through . So they didn't even try to pay me for the two weeks I worked . Everyone else got paid on Friday ... but me.

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