I am currently waiting in my check that I was supposed to receive about a week ago. Everyone at my location (parks at Arlington) has been trying to contact someone but no one is responding. Can someone please contact me my names Ashron stewart (hidden) my email ia (hidden). I have no clue how to contact headquarters so if someone could please help me figure out why I haven't received my check. Thank you!
My name is Mrs lawrence I had really bad experience in you're store in sf ca I was called nigger by one of you're Team members I did go up stairs talk to manager she said I will have someone from HR give you call this was Month ago no call so I will be going to channel on your side & Also Email some board members manager also said she was going to give me gift card because she felt really bad I have called you're store so many times about this matter I also had family members heard her say what she said I'm sure CEO & board members would not like this at all it's hate crime being black while shoping you may reach me at (hidden)
I am a forever21 card holder I place an order about once ever month. My order was sent in and waiting to be processed I called the day after placing the order to add quicker shipping due to the fact I will be moving and it would be sent to an empty house. I was then informed i couldn't add quicker shipping unless i chanced my order. So asked if any of the items would dissapear things go out of stock in seconds so i wasnt sure & she told me that would not happen ( which ended up happening) she also told me funds would instantly be put back onto the card because it wasn't processed yet ( once again she was wrong it takes about 7/10 business days) and yah at this point i cant even place the order anymore and id rather have sat outside of an empty house for my package then cancel it. its sad knowing i asked all the right questions yet was failed on receiving any of the right answers. honestly over this credit card and def canceling it as soon as possible
Deceptive sales practices. I bought 2 coats, the same coat in 2 different colors. They were hanging under a sign that said "sale". An hour later, after a friends opinion of which color looked best, I went to return the one I wasn't going to keep. The associate told me I couldn't return it because it was "final sale". I told her the sign didn't say that and the previous associate who rang me out didn't tell me that. And you know what she said? "It's on your receipt, all sale items are final sale." Huh? But... I WOULDN'T KNOW THIS TIL AFTER I BOUGHT IT. I'm baffled.
Same for me! Except online and I shipped the item back and now they have no clue where it is and refuse to give me my money back! Yet I have nothing that I purchased. I'm thinking lawsuit. Because that's stealing.
Honestly most sale items are final sale anywhere you buy them. Common sense
I love your store in Kansas City.
However, did you realize that there is a misprint on your clothing bags?
It is down at the bottom of the sack, the sacks that are yellow and black and also say "Forever 21".
The Independence Center store is the store with that error in Independence, Missouri.
Seriously the WORST.
Terrible, shady company. Sent me a faulty item and I returned for an exchange. Called the company multiple times only to be told that they can't process an exchange. What?! These people should be reported!
Horrible customer service. They do not honor their mistakes and make the whole expierience difficult. I was a regular customer but now I want nothing to do with this place.
We sent back an item for $31.40 using the instructions on Forver 21's website back in early November, 2017. Order# 71904883. I've sent emails and called about 7 times and each time I am given the "script" of how sorry they are and they will get right on this refund. It's now 2/8/2018 and I still do not have the refund back to my debit card. The latest is that they will credit it within a billing cycle ????? . Someone needs to help the customer who is getting the bad deal. I sent the product back but they haven't credited me. Their processes need to be reviewed, as well as, their customer service or lack thereof. Lastly, each time i requested to speak with a superior, they were always tied up on other calls - BS ! Company is certainly not getting anymore of my business.
Exact same thing happened to me! They have no clue where my item is though. And they refuse to give me a refund. Absolute BS. I've never been treated this way by any other clothing store I've purchased from. Any other store would do everything in their power to make it right.
HORRIBLE CUSTOMER SERVICE BIG LIARS NEVER A SUPERVISOR AROUND NO RETURN CALL FROM A SUPERVISOR BEEN WAITING ON REFUND SINCE JAN 2 2018 ITS FEB 14 2018
I have been in contact with customer service since December 12, 2017 when they were supposed to send my items back to me (I returned an item that was final sale and asked them to ship it back and knew of the shipping cost). On January 19, 2018 I spoke with Jesse from customer service and he said my items would be sent to me in 5-7 days and that the shipping fee would be waived due to the inconvenience, they have yet to arrive. It is now February 19, 2018 and I still do not have the items and customer service has no idea where they are now. And they refuse to give me a refund, idk about you but that is just absolute ridiculous! @forever21 just cares about taking you're money, not about making you happy with your purchase like any other store out there would be!
I am a very devoted customer and yesterday i was expecting my package to arrive at my door excited to get my purchases for valentines day and show them off. when i checked the shipping it stated it arrived but not at my address it was sent to an old address i had setup with forever 21 2 yrs ago. i tried chatting and had the worst experience ever they either hung up on me or basically said sorry but there is nothing we can do. i am only a small pea or ant or small piece of your business and i know its only $69 but its the worst experience and customer service i had received. i dont understand why no one would help it it was a honest mistake to not correct the shipping address but i had changed the billing thinking it was also changed. i just dont understand and im really disappointed in the service i have received. i am now out of my money and clothes and maybe i will never really shop with your again and i will mention this to whoever i know that shops forever 21 as well i will take this to social media. this is very upsetting and wished this could be somehow be resolved Chat Conversation End Type a message...
The SAME thing happened to me. I keep getting told that there's nothing that they can do.
One month ago. YES one mont ago now I placed an order online to receive an email shortly after stating it was canceled I couldn't understand it. I called and I was told it had to do with security. Ok I said. I had just recently moved so I gave my order over again on the phone and updated my billing and shipping info. Now I wait for my order. Paid extra for faster shipping. I check on my order see it was delivered 4 days later and where to? The originally address that they canceled my order for !!! So I call I'm told they need to listen to the recording and someone will call me back. I have yet to be refunded nor has anyone called me back. I have called everyday numerous times and I'm also told an investigation has to be placed with the carrier for the package. They are treating me like a criminal over this order mind you it was only like $131.00 and I still have to wait for a refund. They know it wasn't delivered to me but I have to suffer for their mistake. NO ONE CALLS YOU BACK And emailing. All they do is email saying they apologize. They do not address your issue it's a generic email. It's such BS
The worst experience EVER! I love the clothes at Forever21. Received a giftcard for Christmas. My city does not have a store. Went online, but the online service would not accept my giftcard. So I called. I then waited for my order, and I never received it. After several inquires, it was delivered to another address similar to my address. The customer service rep misspelled my street. FedEx denied the claim to Forever 21, because it was delivered. After several promises to "reimburse me", I was told I would not be reimbursed because I ordered on-line, it was MY mistake. In which I ordered on the phone and spelled OUT my address. So basically I was being called a liar. Most of the CSR's I talked to could barely speak English. I had to repeat myself over and over again. I have been "but off". No attempts to email me, call me. I went online with a promise to contact within 24 hours...nothing.
I just want my pathetic $78 back. #74231008
As a frequent Shopper @ Forever 21 my first time to order online was a disaster I am truly disappointed and I cried for 2 days even today to receive what I thought was a faux jogger set instead I just received the pants and no top which is now not in stock and I feel it is unfair because when I ordered it I had a top and bottom for $34.99 which I had been watching this outfit since Christmas and I've also been doing dieting to make sure that I can look amazing and youthful and stylish for my daughter's Sweet 16. Not knowing if this outfit is coming back in stock is heartbreaking and don't think I'll ever be ordering off line ever again
Please stop selling wool in your stores ! The animals are tortured abused skined alive dont support that! Youth cares about the animals and their rights!
I bought a few items from the forever 21 store# 3006 located in 42 street; The customer service was the worst and the manager of that store by the name of Karl # 2068715 gave me the worst customer service. I needed to exchange the clothing for a bigger size and he refused to exchange the items even though I had my receipt and just got the items a few hours behind. He even made fun of my body type and size. I never felt so disrespected and discriminated. Just because I am a foreigner, a thick woman and with a language barrier doesn't mean I should be disrespected. All I wanted was for my clothing to be exchanged that's all. This manager should be fired honestly! I love this store but you just lost a customer but I don't want to ever feel the way I felt.
Howver, being that you are the CEO I hope to get a response from you with a resolution and I hope that my clothes can be exchanged or refunded.
WORST CUSTOMER SERVICE ONLINE!
CALLED THE CALL CENTER GOT HUNG UP ON!
CALLED BACK ASKED FOR A SUPERVISOR THE REPRESENTATIVE REFUSED TO LET ME SPEAK TO A SUPERVISOR!!!
SHAME ON YOU FOREVER 21
Get rid of your marketing employee, Jason Paul naglich. he does not represent your customers one bit. BTW, we buy from you guys all of time! My daughters live in your stores--and they like it a lot.
I have had a terrible experience with Forever 21 online I ordered clothes for a trip I'm taking for my birthday my package was lost I was told I had to fill out a claim form then that had to process which takes 5 business days now I get an email saying that oh they admit they lost the package I'm going to get a refund but I'm not going to receive it for two billing Cycles by the time I get the refund my trip will already have come and past and I won't be able to purchase any new clothes for my trip I am so unhappy with the customer service that was provided in the 1-800 number and so unhappy with the way that I have been treated order number 74206133