Information, reviews and public commentary for US companies

 

Forever 21

Rating
0.312127
Web
http://www.forever21.comĀ 
Address
2001 S. Alameda St.
Los Angeles, CA
90058
Contact
Do Won Chang
Role
CEO
Phone
(213) 741-5100
Fax
(213) 741-5161
Employees
6,000
Twitter IDs
@Forever21
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Disgusted on California - 10 h 17 m ago

The South Coast Plaza store had got to have the worst store manager of all time. Jamari not only verbally abuses his staff in front of customers and treats them horribly, he does the same to the store customers. If you jave a return he looses it and us so nasty and rude that hevshould be fired for his behavior. Ive heard staff saying that hes so awful to work for but they wont do anything because they're afraid of him amd nees their jobs. I'm also a manager and how he behaves goes against everything a manager is and stands for.

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swan - 4 d 6 h ago

0

I worked at Forever 21 located on Broadway in Manhattan NYC. I had to quit my job. In return I was never given my last paycheck. That was in 2016. I've been calling and contacting people. And all I get is dead ends and voicemail machines of people that do not reach out to me.

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Suzanna - 7 d ago

0

The dog in chains and padlock sweatshirt was the most despicable thing I have ever seen or heard a store sell. It makes me sick to my stomach. As a result, I will never ever shop at your store again and will continue to share this information with others to boycott your store. Absolutely despicable. Try having a campaign of helping animals not hurting them. Disgusting.

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Maggie Morales - 12 d 10 h ago

0

My ordered # is 84511818. I place my ordered in December 2018 and have not received what I ordered.I have been calling customer service and they do not help at all. The asked me to call Fe dex and file a complaint. I did that but nothing happen. I called them again and was informed that they would file a complaint on my behalf. Apparently,

Fe dex claims that they delivered that package. Fe dex is not taking responsibility on anything. Called forever 21 again and they told me that there is nothing they can do for me so I lost money and I do not have the clothes. The operator at forever 21 told me to call the police, SERIOUSLY. I had never experience such a bad customer service. They do not care about the customer at all. I would never ever buy things from that place again and also they do not allow you to speak with a manager or supervisor. I am so disappointed and upset cause I lost money, time and NO CLOTHES.

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Crystal - 8 d ago

0

That is my situation now. I filed a lost claim package on January 12th and it took forever 21 till February 2nd to call fed ex and do a claim. They lied to me so many time between the 12th till February 2nd. I called fed ex after calling forever 21 every week complaining and fed ex told me forever 21 never filed a claim smfh. I was waiting for a refund that wasn't happening & now I am being told if fed ex does not approve the claim that forever 21 can't do anything g. So I filed a dispute with my forever 21 credit card & now they telling me the dispute takes up to 90 days and I am still responsible for making payments till the dispute is closed lmfao. I swear forever 21 & fed ex are the worse. I will never again order from them and I am in the process of closing my credit card account w them.

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Karen - 7 d 4 h ago

0

I too never received my package today from forever 21. I got a text that it was delivered but the address it was delivered to was not mine. I called them and they told me that I would have to call my us post office and talk to them . They would not refund me my money so I'm out the money I spent.. I told Pat and Claire the supervisor that they had the worst customer service I've ever seen. I will never buy anything from FOREVER 21 they would be ashamed at the way they handle their customers.

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E - 8 d 5 h ago

1

I ordered a pair of shoes on 12/31/2018 13:58:55.

On 1/8/19, my order was ready for me to pick up at Park Plaza Mall

6000 W. Markham St. 1050, Little Rock, Ar 72205.

After picking up my shoes up on 1/10/19, I go home, open the box to notice,one shoe is in the box! the other one is obviously missing. I immediately called store, and they told me I could return and get refunded my money, or I could do an online return if I still wanted the shoes. I chose to return online because I really wanted the shoes. >>>>>BIG MISTAKE<<<<< After calling customer service for an online return slip , it took 48 hrs for them to EMAIL me the slip, I shipped my return on 1/15/19. After a week passed ,I contacted customer service to follow up,(shoe has still not been received) I let another week go by, shoe still hasn't been received. All the agents told me was they are separate from the area and all I can do is wait for an email letting me know they've received shoe and will send full pair IF IN STOCK, or full refund. I call back another week,same thing, called back a couple days after they've now,received my order (2/5/19) to be exact, it'll take 24-48hrs to process refund because shoes are now unavailable. It is now 2/12/19 24-48hrs (BUSINESS DAYS) have come and gone. I just got off the phone with customer service and this agent tells me the same thing, wait for an email 24-48hrs about issuing my refund.

THIS CUSTOMER SERVICE IS RIDICULOUS ON SO MANY LEVELS! THERE IS NO WAY THAT IT HAS BEEN A MONTH AND THIS IS STILL AN ONGOING ISSUE. Forever 21, YOU ALL NEED TO DO BETTER and consider making some major changes to your returns process.

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Nessa - 11 d 9 h ago

0

Still waiting on my refund I send the items back since December 30 2018 we r in February already and still haven't received nothing back every time I call u give me the runaround I'm still waiting

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Sandy Sousa - 12 d 11 h ago

1

This has to be the worse company I have ever heard of. All the employees do nothing but fight on the sales floor. They should all be fired!!!!!!!!!!!!! Dartmouth

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Ultra Annoyed - 12 d 20 h ago

0

My order #84318236 was never received. I called customer service on 1/3/19 about this issue and was told by the rep that there would be an investigation opened about it. He said I would be contacted with the information that was found. Here it is 2/8/19 and I do not have any information on this issue. I also stated that in my order # 84587850 an item was missing from that order. He said that was under investigation as well and he would send an email with the a number for the investigation. I never received that email. I called for an item for order #83742990 which was proven to be too small which is a defect since the sizing was improper and the items fit was way off. Again proven by the fact of I did not return or need to return any other 1X items I ordered in the past. I sent pictures as instructed to the customer service email for forever21 and the rep told me I would have to send it back to the company with valid reason for the return. I have been trying to contact someone with emails about that issue. Forever21 customer service level is dismal. I have shopped frequently from there and I have yet to receive the help I deserve. After my last order, I have not and will no longer shop from Forever21. I need to get this resolved so I do not have any further dealings with this terrible customer service.

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Sara - 16 d ago

0

You sweatshirt with the pitbull in chains isrepulsive and disturbing. Your company should be ashamed. I'll make sure to spread the word. This is RIDICULOUS.

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Ms Williams - 20 d 7 h ago

0

An order was placed on November 23 2018 and we never received the merchandise. We were told to fill out an affidavit claim form December 24, 2018 and send it in. That was done. We called after it was received and was told we would receive the refund by the 26th or 27th of January. At this time no refund has been paid. Called today January 31, 2019 to inquire about the status of the refund. We we're hung up on the first time. The representative claimed she could not hear us. Called back and we were told their system was updating. Then we were told we have to wait until the next billing cycle. Be careful of ordering with company. You get the run around and no refund credit.

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Very disappointed with Forever 21 - 19 d 10 h ago

0

You are correct. I'm trying to get a refund now and they are giving me the run around. Never got the item as it was shipped by to the store and when I finally received it they item was broke. Now they are saying I can't return it to the store because of the date but mind you they shipped out the item twice so the first date is irrelevant.

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Katie E - 17 d 11 h ago

0

This EXACT same thing is happening to me right now.

12/10: I emailed customer care that a packaged delivered on 12/5 was never received.

12/11: Customer care responds asking for my address to verify the shipment and my phone number.

12/12: I responded with my address and phone number

12/20: I called customer care due to lack of email response. She asked me a ton of questions and said she would put in a claim for me.

1/6: Customer care FINALLY responds to my claim asking me to fill out a form OVER 3 weeks from after I responded with my address and phone number. The claim asked all of the same questions the first girl asked me on 12/20.

1/7: I send the form back as requested.

1/11: Customer care responds they've received it and it will take 5 business days to process.

2/2: Received an email yesterday:

"We are so sorry to inform you that your refund request was denied. According to our records, you reported your lost package on 01/06/2019 and it's already beyond our 30 days post marked date to file a claim for you. It should be filed on 12/28/2018 as the shipped date of your order was on 11/28/2018. What we can advise is to contact Fedex directly for more option."

Just got off the phone with customer care again and she said she has to file another claim that will take 8-10 business days. This is unacceptable and I WILL NEVER shop here again.

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former employee - 21 d 9 h ago

0

I have reported this company to the BBB they suck and refuse to pay people for their work time there. DO NOT WORK HERE its a horrible place to work and when you call the corporate line they do not respond to you. they rip you off

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GG - 21 d 9 h ago

0

This company suck they owe me a paycheck and refuse to pay me. The manager in the rehoboth de is rude and horrible person

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Get it Togther - 36 d 4 h ago

0

Former Employee here.

Manegement SUCKS, I need to access some very important documents on my account and have sent, email after email, text after text, have made many phone calls. And have gotten 1 response in 3 months!! Absolutely outrageous, and I still DO NOT have access to my account. I also need it to access my W2 but no one is able to help me. Useless.

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JM - 30 d 13 h ago

0

Oh get in line! Customer Service hung up on me! Said my voice was too loud after they refused to refund me $86 for an order I never got and it's been two weeks. Legit said, I'm hanging up on you...click.

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Colton - 21 d 9 h ago

Did you ever get your refund?

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Liz - 21 d 15 h ago

My daughter worked there for one day absolutely hated it. She never went back, didn't get her one days pay and they still sent her a W2 form in the mail!!!!

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Katelynn May - 22 d 15 h ago

0

Working here, especially if you don't fit into their fake little mold, is horrible. The managers play favorites, and no matter how hard you work, their main concern isn't customer service, it's how pretentious can you be selling clothes at Goodwill prices.

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No Longer a Customer - 24 d 11 h ago

0

Horrible Customer Service!!!! I ordered a Gown for my cousin wedding that is in two weeks. I received my order however it was not what I paid for. I received a XXL plaid shirt. I called customer service to get the situation fixed and the customer service representative Gale gave me bull shit. I now have to wait for a return label and bring it to my local post office and wait for them to scan the label in order to get a refund. Which is something that I wasn't looking for. I really wanted the dress that I ordered. I asked to speak with a supervisor and she put me on hold for three minutes and pretended that a supervisor wasn't available. I have worked and retail before and that's one of the oldest tricks in the book when you want to avoid getting in trouble from your supervisor. This company now has lost a customer for good and it better not take forever for me to receive my refund because they damn sure didn't have to wait to take my money out of my account!!!!

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Miss SL - 26 d 12 h ago

I have purchased at least 12 items in one order. Out of the 12, I can only fit 2, yet I can only get a refund for 1 item? Unbelievable, what happened to the customer being priority? The material is ill fitting. The quality is poor: thin see thru material. The items did not appear like they were on the website. Yet I can only get $8 back! Are you serious? I am very dissatisfied. Forever 21 will NEVER GET MY BUSINESS AGAIN! This is totally insane to buy $184 worth of items and then be told due to them being Final Sale. there is no refund or exchange. I work hard for money and I do not believe in wasting money especially on items that I cannot fit. Totally unbelievable. I would like a refund for this purchase. Once I get my refund, you will not ever have to worry about me shopping at Forever 21 again. Please rectify this matter immediately. In the meantime, I am going to seek counsel because this is NOT RIGHT!

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Anonymous - 37 d 12 h ago

Horrriblllleeeee customer service!!!

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Anonymous - 30 d 13 h ago

0

Agreed!!!!!!!

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