Information, reviews and public commentary for US companies

 

Forever 21

Rating
0.4
Web
http://www.forever21.com?
Address
2001 S. Alameda St.
Los Angeles, CA
90058
Contact
Do Won Chang
Role
CEO
Phone
(213) 741-5100
Fax
(213) 741-5161
Employees
6,000
Twitter IDs
@Forever21
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Anonymous - 12 d ago

0

Horrible customer service. Will never do business there again. Ordered e-gift card on line and 4 days later still no email but they had no problem taking my money right away. Have called customer service numerous times and they can not help. Called today and was hung up on twice before they said they will email it again...but that will take another 24 - 48 hours. Absolutely ridiculous. Never again.

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Frustrated - 12 d 4 h ago

0

HORRIBLE!!!! I returned items I bought online. The post office provided proof forever 21 received items the next day.Its been almost a month and I still don't have my refund. Customer Service doesn't even have the package"logged in".Every time I call they give the same line. I will be contacting my bank to see what I can legal recourse I can take if any to get the money owed to me.

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Deeg - 17 d 4 h ago

0

I have shopped at Forever21 for as long as i could remember but my recent experience was horrible. I purchased an item and it arrived defective (front part of the romper was not stitched on at all). I called CS and their response was we can offer you a free shipping label and you can re purchase the item but not at the sale price purchased. I was in shocked that after speaking to even a supervisor i received the same response. I was so upset how is it that they send me a ripped item and i have to re buy it at the full price. That doesn't even make logical sense. I deleted the app and never will purchase again.

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Anonymous - 19 d 4 h ago

5

I have 8 years experience in retail field .3 years working in pantaloons retail India Ltd after 5 years working in landmark groups in gulf country after 6 month working in otto showroom in chennai now I want to work in forever21 in express avenue pls help (I have employee of the month certificate also)

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RIANN - 26 d 15 h ago

0

DON NOT GO TO THE ARCADIA CA WESTFIELD SHOPPING CENTER TO THE FOREVER 21.....THE MANAGER IS REDICULOUS, OFFENSIVE, AND AGGRESSIVE. THE MANAGER IS A HORRIBLE REPRESENTATION OF THE COMPANY. THE ENTIRE STAFF HAS ATTITUDES AND DOESN'T EVEN SEEM LIKE THEY WANT TO BE AT WORK LET ALONE HELP A CUSTOMER. THE MANAGER BLAMES THE CUSTOMER FOR THE MISTAKE MADE BY HER EMPLOYEE AND THEN ENTRAPPED THECUSTOMER IN THE STORE BY NOT GIVING THE REFUND MONEY BACK FOR RETURNS FOR CLOTHING THAT WAS BOUGHT LESS THAN 24 HOURS BEFORE. THE CUSTOMER WAS COMING IN TO RETURN ITEMS BECAUSE CUSTOMER WAS OVERCHARGED FOR CERTAIN ITEMS AND I LEFT AND WENT HOME WITHOUT 2 OF MY ITEMS THAT HAD BEEN PAID FOR. THE MANAGER WAS BERATING THE CUSTOMER AFTER THE CUSTOMER HAD NOT BEEN ABLE TO GET ANY ASSISTANCE. ALS, THE MANAER MAKES A LOT OF EXCUSES WHICH ARE UNACCEPTABLE AS TOO WHY THERE WAS NO EMPLOYEES ON THE ENTIRE 1ST FLOOR OF THE STORE AND A PERSON WITH DISABILITIES TELLS THE MANAGER WHICH DOESNT DO ANYTHING TO MAKE IT BETTER. THIS COMPANY IS HORRIBLE AND THE MANAGER SHOULD BE HELD ACCOUNTABLE FOR HER ACTIONS AND WORDS AS WELL AS THOSE OF HER STAFF.

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Jazelle Cantillo - 27 d 14 h ago

0

I experienced the worst service at forever 21 in garden state plaza mall in Paramus NJ, not only was what I think the manager yelling at people to leave but one of the cashiers was arguing with a man on line to pay for an item he then decieded to leave and she told him that she did not need his money and told him to leave then the same girl who was yelling at people to leave was fighting with someone else and in the middle of my transaction the same cashier who was fighting with the man on line left and didn't even bother to come back to finish my transaction then we asked another girl if she could finish it and she claimed she wasn't a cashier they were also throwing things from across the store this place is very unprofessional I'll make sure anyone I know does not go there because that's ridiculous

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Lost of a Loyal Customer - 27 d 17 h ago

0

Tonight my experience at Treasure Coast Mall in Jensen Beach at Forever 21 was terrible. I attampted to return a top within 30 minutes of purchase with a recipt. The manager Bella scans the item and tells ME that the recipt and the item number do not match. And that I would have to wait until the employee that rung up the item returns back to the store from his break. After waiting for approximately 30 minutes the employee returns back to the store and completes the transaction. This experience and the lack of competence by the store manager Bella is the reason you have low ratings.

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Jennifer Nunez - 30 d ago

what is your work number to verify employment? What is the employer code also?

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Navreet - 41 d 18 h ago

0

DO NOT GO TO THE ROSEVILLE GALLERIA FOREVER 21. the customer service is so horrible. The manager Lindsey Palmer was young but she was such a bitch to me. I was trying to return a pair of leggings and she would not return them I had the tag and the receipt to them. She was so racist and rude towards me and I will report her. If you cannot properly serve your customers then DO NOT be a manager. Damn I will make sure corporate hears about this because this lady deserves to be fired

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Fire Zoe Martinez - 33 d 5 s ago

0

I had the same situation in FL with a Zoe Martinez they really need to do more training and get these horrible employees out the company

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Fire Zoe Martinez - 33 d 6 s ago

0

Store in fl has a racist employee named Zoe Martinez she discriminated against me and my husband and the LGBT community I've reached out to the store and made this issue known employees like this should not be working in customer service for nobody

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joanne - 34 d 1 h ago

1

I am glad to see that I am not the only one, customer service care and satisfaction for this company is non-existent. And like the other customers on here I can't help but to think if it's because this is not an American company. compared to other companies I have purchased from online, when it comes to customer service this company is very poor.

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Linda Flucas - 38 d ago

1

I'm really frustrated with FOREVER 21 and the E-Gift card process. I purchased an E-Gift card for my niece on 2/12/17 and the card was sent right away. I purchased another E-Gift card on 2/13/17 and she hasn't received the email as of yet and today is 2/14/17. Called customer service yesterday and I'm being told some fraggl naggl you know what, it takes 24-48 hours to deliver an email and that's not noted anywhere.

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Disgusted with your urgency - 44 d ago

0

Taking a month and half to process a credit because your warehouse can't get it together is totally wrong. We will not be buying products from you ever again.

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CHINESE Bullshit - 50 d ago

0

This is a complaint against your company and the extremely poor system that you have for resolving issues with Forever 21. I have been trying for 4 days to get a resolution to a dispute that your customer service division has failed on and the inability of your company to provide any real assistance to your customers is severely lacking. Please inform Mr. Do Won Chang(?) that he is a dishonest piece of shit... Go back to CHINA

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Horrible experience - 72 d 20 h ago

0

I placed an order #64586991 over a month ago and have yet to receive it or a refund. I have called customer service 9 times! Each time I call i am told to call back the following day or i would be contacted from a supervisor. NO RESPONSE! I was told to wait business days for an update. After the 12th business day and a 45 min conversation with their supervisor "Raymond" I wastold to wait another 10 business days for answer! Customer service at its LOWEST! The worst experience I ever had! DO NOT ORDER ONLINE FROM THIS COMPANY! To think, I have been a faithful customer for years.... Not anymore!

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Fighting Back, this is America!!! - 65 d ago

0

We are doing business with a company, not trained in

the American way, of customer service. Since December,2nd,

2016, I've been waiting for a refund of $300.00, for

merchandise not received. They promise, ever so sweetly,

that that they are in the process of righting the wrong. Don't

believe them, it's a delay tactic. They are brilliant in the art of

bullshit. Find a lawyer, call the better business Bureau,or

Your local t.v. Advocate. Put this company ' on Blast, expose

Them for who they are. That's what I'm doing. They can't

Keep my hard earned money.

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Anonymous - 52 d ago

The same thing is happening to me and I don't know what to do.

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Fuck You Forever 21 - 50 d ago

0

You're right! This company is a SCAM selling inferior products... Cheap Shit from CHINA...

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Anonymous - 53 d ago

THEY SUCK

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Anonymous - 57 d 14 h ago

This is regarding the forever 21 in Scottsdale Quarter 15257 N. Scottsdale Rd. Suite 165 Scottsdale, AZ 33401

Would give them a zero if I could, this ruined forever 21 for me all together. I will never set foot in this store again.They wouldn't let me return something I was there two days ago I didn't take the tags off or even out of the bag. I didn't know it was final sale and they wouldn't even give me store credit I had to do an exchange today for something I didn't even want and pay on top of it. You'd think at the very least the inconvenience would be a small discount not to mention how rude the manager and some of the employees are. There are numerous complaints about this particular store I am not the only one there are many with the same issues that I have had. Especially the rude staff.

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Anonymous - 59 d 19 h ago

AWFUL HORRENDOUS customer service!! Unbelievable I never would have imagined I would get this kind of mistreatment from such a huge chain. They are absolutely disgusting I have been a forever 21 customer all over the world but I WILL NEVER EVER buy anything from this store ever again.

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Lost customer - 72 d 20 h ago

0

I pl

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Lucy - 75 d 5 m ago

0

I just wanted to bring to your attention that I called on my order Friday 01/06/2016 that I placed on Thursday 01/05/2016, to inquire about if the order had been processed because I had not received any confirmation of a tracking number. I 1st called in about 10:00 am to inquire the rep in the customer service dept. was rude and was trying to rush me off the phone due to I was at work I decided to call when I was off which was about 3:30 pm EST, talked to Christina who lied multiple times about the order being processes to it was packed and it wasn't for my only question to her was if the dress that I ordered that was no longer available online was the reason the order had been processed she couldn't answer because she was too busy rushing me off the phone and cutting me off each time I tried to speak so when I asked for a manager she said hold on then came back to say there was only 1 manager available and he don't take calls but he was on a call but then she hung up on me... So I called back and got Frannie who's solution to the issue was well if you cant be patient to see if it is going to processes then why don't you just cancel the order. So at this point I was pissed off because I order with you all the time and never had any issues till now but if any of them was listening I was wanting to confirm because this item was being order for my birthday so all the rudeness and disrespect is not good and I did inform them that they needed to be trained on how to speak and tell the customer the truth. This type of service makes me not want to order.

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Patricia - 75 d ago

0

This is my first and last experience shopping at Forever 21. After spending 148.00 , I returned two items that didn't fit only to be told that I could Not get my money back only a store credit for the amount.(42.80) This is outrageous!!! You can take my money but not honor your merchandise by returning my money when I return your merchandise !! I will be sure to tell all my friends not to shop at Forever 21 !!

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