Information, reviews and public commentary for US companies

 

Forever 21

Rating
0.352617
Web
http://www.forever21.comĀ 
Address
2001 S. Alameda St.
Los Angeles, CA
90058
Contact
Do Won Chang
Role
CEO
Phone
(213) 741-5100
Fax
(213) 741-5161
Employees
6,000
Twitter IDs
@Forever21
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Anonymous - 4 h 39 m ago

5

Dear Zhang, please forgive me for leaving you a message here. I used to be your diligent employee. I am here to report that the manager of Forever 21 in Suzhou Central Mall, Suzhou City, Jiangsu Province, is not qualified for this position. This person's quality and accomplishment are not qualified. He is not tight-minded and narrow-minded. He also likes Retaliator very much. He is good at using his power to dismiss employees, forgetting that the company Department knows well that Rao Shuo from China.

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Anonymous - 4 h 41 m ago

1

forever 21china

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Cristina - 6 h 34 m ago

Stop using wool for your clothes. We are in 2019 and cruelty to animals need to stop. Sheep's are often abused, cut and bleeding on farm for will productions. All your customers are wearing blood on them every time they purchase a sweater. Please stop supporting this and move for a more compassionate future.

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Lisa Boyd - 18 h 17 m ago

5

I am an employee at forever21 in Texas i get paid every two weeks and i love my job working for the company. However i am asking for a check stub and i have ask my Manergers to help me and they have tried to handle my request and fail at getting the documents i need. I'm not complaining i just need to know why i have to go through so much trouble to get what i need.Can you please send me call me! I'm in Texas! (hidden)) Lisa Boyd is my name. Thank you for your cooperation.

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Posted mom - 11 h ago

Angry mom. My daughter also works at Forever 21 and cant get her check stub and the mangers are her store didnt even help her nor explain to her on how to get them. So can someone please explain on how do we get these check stubs???

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Anonomys - 1 d 5 h ago

I am a former employee of this company and the management was terrible. My store manager liked to fire people by scheduling days they cannot work so they wouldn't show up. Not sure if that is a legal thing, but I would totally not recommend working as an employee!!

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Gabriela - 1 d 9 h ago

0

Used to love forever 21 after this horrible experience I will NOT purchase anything from you guys ever again, and I will share my experience with others. I ordered 3 items 11/29 took more than a week to receive my items, when I finally got them they were the wrong items, I purchased a set of a top and a skirt, a belly ring and some earrings I never got the top from the set and they sent me the wrong belly ring, also no receipt send to me. I called the nearest store because at that point I just wanted to return my items and get my money back, they told me I needed to call costumer service because they wouldn't be able to do my return without the receipt and also the numbers needed to match on the tags. I gave you guys a called and they told me I couldn't do the return in the store that I needed to fill up a form and send pictures of the items and I would get my money right away, I did. Never got a reply from you guys, after trying to get a hold of a representative for over 30 minutes they tell me that I need to wait 5 business day so they can process my form and then another 5 days for my money to be reflected on my account. This is insane, I don't want the products I just want my money back!!!!!! Extremely bad costumer service I asked the representative where I could make a complaint about this whole situation and she gave me totally the wrong information and now I have to sit on my phone for another 30 minutes to get in touch with a representative AGAIN.... very unprofessional, very unsatisfied, very rude. Horrible experience I cannot believe you guys are holding my money back for something that it wasn't even my fault. Never again shopping with forever 21.

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Mackenzie D - 1 d 9 h ago

0

I ordered multiple items on Black Friday and still haven't gotten my package. I decided to check the tracking and it turns out my package was returned to warehouse, but I didn't get an email until DAYS later telling me to contact them. So I contacted them via Live Chat. EVERY time I use the chat, the chat is cancelled because I didn't answer within 2 minutes while I've waited for responses from the employee for TEN minutes. Then I decided to call (currently on hold waiting for an available agent) and use the chat at the same time so I could hopefully get an answer. Now, every time I use the chat, it counts down my position until I hit 1 and then says there's no available agents. I waited 8 minutes EACH TIME (4 times). And I need this package before Christmas. So I need a response NOW. I have screenshots and screen recordings to prove all of this.

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Nisha Isaac - 1 d 18 h ago

0

I purchased a pair of boots on CyberMonday. I received some article of clothing (a dress I think). I spent at least four hours trying to resolve this issue. First I was told to go to a store that had the boots in stock and exchange the clothing for the boots. The store showed the boots in stock but couldn't find them. The manager of the store called Forever21 online services and I was told that I would get a return label and would need to reorder the boots two days later (the phone ordering system was down). I was told that I would pay the full price and get the 30% discount as a refund (to get the boots at the sale price that I originally paid). I called three days later and was told sorry I could only get a 10% discount (one call) or a 15% discount (another call). I was told a supervisor would call me back in an hour. I did not receive a call which is why I called a second time. I was then told that a coordinator would check to see if Lakida told me I would get the 30% discount when I called to reorder the boots and they would contact me. I have received no calls from any one at Forever21. This is some of the worst service I have ever received. This store made the shipping error but doesn't want to rectify the situation in any way!

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Amelia - 3 d 14 h ago

0

I was a customer of Forever 21, however going forth I will never be a customer again. The customer service is completely horrible and definitely unprofessional. I was approved for a forever 21 credit card and tried to use it four different times online for 1 order (83938242, 83916690, 83652400, and 83576878) and each time they were cancelled. The reason each time is that forever 21 is unable to verify the billing information. How is that even possible when it is a forever 21 credit card. I have called the customer service line 1(hidden) ( sat hold for 30 mins at a time) and have spoken to four different reps ( Linda, Courtney James and Dominic (a rep that I explained the situation started to laugh at me about it and when I request a manager hung up the phone on me.) and there was always a dumb reason like: your shipping address was not in, or your phone number was not listed. And I am always like how is that possible. I have spoken to three live chat reps (Twila, Meghan and Luna) and their excuse is that each credit card goes through a verification process and my card didn't pass. I am like my new forever 21 credit card did not pass and you unable to verify it how? And there is never a honest answer or no response. Also I lost my 1st time 21% off of my 1st purchase and they refuse to honor it because it my billing information (forever 21 credit card ) fault. I tried to be patient with forever but they will never get my money again and I will never deal with them the way they dismissed me as though it was my fault with no positive resolution is more enough to say that is it. I am done with them.

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Kate - 15 d 13 h ago

0

Forever 21 has the WORST customer service I had two issues recently 1) they gave me a confirmation my order would arrive on 11/25/18 did not show up till 11/29.

2) my online Cyber Monday order was cancelled stating billing address couldn't be verified I used paypal as i had on my previous order when i called customer service they stated many customer were experiencing this issue but there was nothing they could do they could not reinstate the order nor honor the promo price basically ZERO service recover on an issue that was a error with their own computer system. It seems like they were just trying get people to their website and and than cxl order with promos attached what a SCAM I WILL NEVER SHOP HERE AGIN AND WILL WARN FRIENDS AND FAMILY OF THIS RETAILER ...

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Brown - 12 d 16 h ago

I AM HAVING THE PROBLEM. PAID FOR EXPRESS SHIPPING ON 11-25-2018. AS OF TODAY 12-3-2018, I STILL HAVE NOT RECEIVED MY ORDER. CUSTOMER SERVICE IS HORRIBLE. THIS IS MY FIRST AND LAST PURCHASE FROM FOREVER 21.

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Anonymous - 3 d 19 h ago

0

Same problem!! I went online on the 27th and ordered 3 things and was charged $ (promo) but never got a confirmation email. When I went back on the website a week later it looked as though I never checkout so I checkout out (again)and spent (more money because cyber week was over) and charged again. Called regarding the 1st charge and the rude girl told me I was not charged. WTH?? I am literally looking at my statement with the charge! She was so nasty, I wish I would have read these comments prior to ordering. UGH!!!

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Anonymous - 3 d 19 h ago

0

Rude Customer Service Reps.. Ordered items and charged $ during Cyber week and never received items and then was told I was not charged as I was looking at my statement with the charge!!!!

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Tiny - 4 d 14 h ago

0

I do not understand why we all are having the same problems with forever 21 and nothing is being done about it. Forever 21 is stealing from their customers and no one in the business seems to care.

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Anonymous - 4 d 15 h ago

0

Went to check out online. Orders over $50 supposed to be free shipping. Subtotal of $75 and check out is stilling charging shipping. No one available to answer why. Live chat no response. Called customer service and wait time is too long. Gave up, no time for this bad service.

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Anonymous - 4 d 16 h ago

0

Most horrible service ever. I bought something is the store, it was 30% off outerwear. Went to buy another size online and it was not on sale. Called customer service and was told online prices are different from store prices. Another time, the systems were down and they had to manually do the transactions. For a 25 dollar subtotal, I got charged 10 dollars tax. Tax is 9.5 %. Simple math. Ten percent of 25 dollars is not 10 dollars. These are all experiences within the same week and different visits. Customer service is horrible. Takes forever to answer the phone. You leave your number and they never call back. Their message recommends going online and clicking to chat when you check out for questions. Live chat is never a live chat, instead you get a response saying no one is available.

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Anonymous - 4 d 16 h ago

Ok so I went to the forever 21 in Potomac Mills Mall in Woodbridge VA to return some items. The cashier tells me that they're return system is not working at the moment (11am) they can only do exchange and that they expect it to be fixed by 1:30pm. So I fell for it and I looked around and exchanged it for something else. Two weeks later I bought a jacket for my daughter that she didn't like, So I go back to the same place to return it and again the cashier tells me their return system is down. Ok now I'm pist! Ok so there's another person on the line with a return and he said they told him the same thing a month ago. They told us to come back at about 1:30 again. Something is not right! I don't know what's going on. They're trying to get people to exchange instead of return. Beware people they're lying!! It so inconvenient to drive all the way there and not be able to return. It's all a game to keep your money. They're not getting me this time! I'm returning it and they're giving me my money back. It's a shame my girls love this store and now we have to think about shopping there.

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forced to sue - 5 d 10 h ago

0

I bought a pair of leggings and never got a tracking number by email nor did i get my legging but forever 2 took my money that i used to buy the leggings, i'm am forced to have to sue if i don't get either my leggings for free or my money

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Jaimehawkins - 5 d 11 h ago

0

I've had the worst experience with forever 21 this past week. I ordered some clothing online and when I finally got the shipping confirmation two weeks later it was the wrong address. I contacted ontrac who was delivering it and changed my address with them. They said forever 21 has to approve it so I called and spoke to gentleman who informed me that he couldn't change my address and I was just out of luck this time around. He was zero help to me and my package was delivered to the wrong address and I'm just out the money and the clothes. I've tried to contact forever 21 and the wait time is ridiculous on the phone (over 30 min wait) and the chat is never working. I've always been a fan of forever, but no longer. Your customer service is by far the worst I've ever encountered

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bean - 8 d 14 h ago

0

I will never ever, in this life time order anything nor purchase in store from this company. I have been waiting for my (ship to store) order to arrive for two weeks. They have taken money from my account, but yet when I call customer service to inquire about my merchandise, noooooooooo one is able to provide a HONEST answer. I've been transferred to "supervisor" three times only to end up right back to another basic csr! It was brought to my attention that corporate office sent an email to the stores stating orders are back up and had not yet been shipped. Its funny because I received a email (the only email I've received) stated my order shipped and would be delivered Dec 5th. Well it's Dec 7th and no I find out the order was just shipped today. Such lies! It didn't take no time from this company to withdraw money from my account, however, I can't seem to get anyone else on the line to refund my money. I was told that whenever/if the shipment arrives, another arrives, leave it at the store for 7 days and at that point the store will send it back. After the store sends it back, it will then take another 10 business days to process the return and another 5 business days to start the return. Oh no it will not. I will be contacting another agency.

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EmmyEm - 5 d 14 h ago

0

OMG I am experiencing the same issue. Do you mind if I ask what agency?

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Jewel Rotondo - 11 d 21 m ago

0

This store is a teen-age rip-off and the customer service is non-existent...I can't even find a corporate number to complain about a store....the phone takes 30 minutes on hold and even then they can't solve your problem. Not shopping here anymore....reminds me of Joyce Leslie and most of them went out of business.

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Disgusted customer - 8 d 17 h ago

0

I totally agree I placed an order on November 26, 2018 and was finally sent a dam shipping label on December 2, 2018. Guess what? The item is set to deliver on December 8, 2018 yet the status on the USPS website still says creating shipping label. WTH! I want a dam refund and over this teenage mutant ninja turtle a$$ website!!!! Plus the customer service sucks and the CSR's come of like they do not understand a request, complaint and or concern.

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Anonymous - 8 d 14 h ago

At least you got a shipment label. They told me, they didn't know who was delivering my package...to the store, may I add!

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