Information, reviews and public commentary for US companies

 

Forever 21

Rating
0.315118
Web
http://www.forever21.comĀ 
Address
2001 S. Alameda St.
Los Angeles, CA
90058
Contact
Do Won Chang
Role
CEO
Phone
(213) 741-5100
Fax
(213) 741-5161
Employees
6,000
Twitter IDs
@Forever21
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Dee J - 2 d 6 h ago

0

They treat their employees like trash! Their managers at the parks mall are disrespectful and their understaffed! My wife worked their and they cut her hours for no reason! They must of been intimidated by her because from day one they were disrespectful!!!

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Karen. S - 3 d 2 h ago

0

This place sucks. When I purchased a body suit I asked what the return policy was since I never shop there and they said as long as its within 30 days and a tag still. When I wanted to return it they said no because it's considered lingerie and theres no way they can return it so I was stuck with it when I CLEARLY ASKED before I bought it if not i wouldve tried it on then and there to save the hassle. At checkout all the girls do is talk I have a video of me standing there while they talk... i should post it on social media so people can see how their employees treat their customers

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Sierra - 3 d 12 h ago

1

Never again will I ever shop/online shop at Forever21 again. I ordered something from them about two weeks ago and changed my address to my current one and still somehow it got send to my Edgewater address which I haven't lived in, in years. When I got an email showing this I emailed and called right away they told me they couldn't do anything and call fedex so I did and they told me that forever 21 doesn't allow address changes once it leaves the warehouse so my package would be delivered to the wrong address and to call forever 21 and ask them to file a claim so they could go try to retrieve it. So I did and forever 21 told me they won't file a claim because basically it's my fault the old address is on there and I can try to go get it myself. I asked to speak to a supervisor three days ago and was told I would get a call back and never did. I called again today was told the same thing so I told the lady no I will wait until one becomes available so then it was really funny how within ten minutes one became available. He proceeded to tell me the same thing he won't resend my package or refund me the $122 dollars because it's not their fault it went to the wrong address and once it leave the warehouse they won't change the address, which baffles me because then how would it ever have came to the right place? He would not give me corporates number or email and told me if I cared that much I would go try to get it myself. I have never been so angry in my life or dealt with such poor customer service. Long story short guess I'm not getting my clothes or money unless I drive to Edgewater and ask someone random for my package back.

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Chelsea - 21 d 18 h ago

0

Forever21 is a dishonest business! They think their customers will give up but I won't! They owe me money and I will sue if I have to!

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forever cheap 21 - 11 d 11 h ago

0

they cute my well-deserved raise just recently without notice, they're so trashy

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Anonymous - 11 d 11 h ago

That doesn't sound cute at all.

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Chelsea - 21 d 18 h ago

0

Forever21 is a dishonest business! They think their customers will give up but I won't! They owe me money and I will sue if I have to!

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forever cheap 21 - 11 d 11 h ago

0

they cute my well-deserved raise just recently without notice, they're so trashy

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Anonymous - 11 d 11 h ago

That doesn't sound cute at all.

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Kia - 12 d 8 h ago

0

I live in Baltimore, md and I usually shop online for my clothes because there are limited items available at your store but recently things have taking a turn from limited items to the plus size section looking like a hurricane just went through it. I shop at the location in The Gallery downtown Baltimore and I feel like because it's plus size no one kinds to keep the section in order. I felt so bad when for the third time in one month in went to this store and it looked like this, mind you the regular size clothes was in order, it was clear who they was catering to. why selll the clothes if you don't want to its sad I felt discriminated against

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Chant - 15 d 16 h ago

0

I'm so mad I order online get the package nothing that I order was in my package. I call to get the right item and three customer service representative Hong up on me and won't let me speak to a supervisor

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Bre - 17 d 7 h ago

I am sooo frustrated with Forever 21. I live in Baltimore and I am a 22 year old female and I went into my forever 21( in whitemarsh) today to shop for a graduation party. because forever 21 is one of my favorite stores & come to find out they're getting rid of plus size clothes. I have never been so mad in my life. why would you get rid of clothes that many women have such a hard time finding on the regular?? why aren't you supportive of plus size women?? Now I have no where to shop in the mall at all and I am HIGHLY disappointed.

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Emmanuel A - 16 d ago

0

Stop being lazy and lose weight

Flagged for review. 
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Anonymous - 28 d 7 h ago

0

I'm a trans woman who work at the forever21 Times Square I'm being treated unfairly by the managers and I seem to can't get three to corporate. I was scheduled for a surgery May 19th and I requested off and was ignored completely after a month of informing them about the surgery. I need answers .

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N/A - 16 d 14 s ago

0

My wife is transgender and works in Staten Island the company is transphobic I will not go into further details but a lawyer was contacted and still waiting a reply from corporate

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Jen - 18 d 19 h ago

0

The online customer service representatives are absolutely disgusting. I had an issue with an item I ordered and after speaking to three different representatives my issue wasn't resolved. One of the representatives called me racist. I honestly thought that Forever 21 was way better than this. After this interaction I won't shop with them ever again.

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??NoOneAtGoogle?? - 18 d 18 h ago

0

Same-o-same-o with EVERYBODY concerning GOOGLE...

An advise? GET RID OF EVERYTHING from GOOGLE.... EVERYTHING! Otherwise, you'll be screwed sooner or later!!!!!

They have no support, and when you finally get someone, he or she is completely INCOMPETENT !

I'm personally going to sue Google, but in Switzerland, and see with my lawyer if I can sue GOOGLE headquarters.

I intend on making it big. They brag about security, and they got none. I'm questioning even if they are not the ones who sneak into peoples accounts!

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Anonymous - 22 d 12 h ago

0

Omg, I thought I was unique in my frustrations with forever21 customer service, it seems it's a company wide practice! I can't believe how bad they are in today's retail environment- how are these terrible people still in business?!!!

Absolute horrific experience!!! Still haven't gotten my refund after two months of back and forth with customer service (who might I add were the reason for this fuckup to begin with) Never shopping here again- called corporate and they forward you to the actual customer service that are the fuck ups to begin with!

I'm lost for words right now!! Demolish this place

Burn this place to the ground along with this useless CEO who hides behind large paychecks and cares nothing about this poor excuse of a retailer!!!

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Chelsea - 21 d 18 h ago

0

I feel you! They've owed me a refund since January and still giving me the run around

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Chelsea - 21 d 18 h ago

0

I have been robbed by Forever21. Makes me sad bc I've loved their stuff, I have spent thousands of dollars and their incompetence and lack of customer service lost me. And it was all over them simply owing me $30 for an item they never intended on sending me but charged me for it anyways. I have been more than patient but they have owed me since January, it's almost June and still no refund...Now I will be suing them for more. They'll have to cover my legal fees which will most definitely exceed the $30 they could have simply paid me, and I could have continued paying thousands more dollars shopping with them. I agree with another reviewer, burn this place to the ground. I will tell all my friends to never shop here.

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Fidelia Janvier - 22 d 6 h ago

1

On May 24,2019 I went to forever 21 in Aventura Mall. I bought a jumpsuit and a nail polish ,so on May 25 again went back there bought a few more stuffs. On Saturday night went to get the jumpsuit to press it for Sunday get it out of the bag sensor was still attached to the jumpsuit. What type of business is that? Now I have to go back to the Mall on Sunday so these people's can remove the sensor.

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Anonymous - 26 d 11 h ago

I order from forever 21 on may 9th it said it would be 5-7 buisness day I called customer service the little customer service girl was rude I then asked to speak to her supervisor she refused to the supervisor on the I asked about 15 times for the supervisor and and she still refused I will not be doing any type of buisness with forever 21 again

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Allison Bowers - 26 d 12 h ago

0

I ordered items on May 1st. When my package came, it was someone else's order. I called and was told a return label would be emailed. I waited 24 hours and had nothing. I called back, they told me I had to wait another 24 hours to get the shipping label I did not receive the first time. I call for an update and nothing. I call today and they received the package but told me they have to wait for someone to let them know they got my package. Isn't that insane? It's now May 21st. They won't credit me the money back to let me reorder. No mention of honoring the sale prices. I ask to speak to a manager and am told I can't. I ask for corporate number and I'm told no. I'm filing a complaint with the BBB. Worst shopping experience of my life.

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Anonymous - 32 d 8 h ago

Why won't forever 21 send there employees the W2 tax forms on time .

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Anonymous - 32 d 16 h ago

1

Hello,

I called customer service in regards to an order that I did not receive a notification email for. The customer service rep basically said that even though Forever 21 did NOT notify me that my items arrived, my order was shipped back to the warehouse and would have to be reordered and was cancelled. She recommended that I repurchase the items that are not on sale anymore and could barely give information regarding my refund. I would like to speak with someone else.

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T - 40 d 18 h ago

0

I placed and order online and requested it to be shipped to store. My husband went to pick up the package and was told he can not because it's not in his name. They required a signed letter and a copy of my driver's license to allow him to pick up the package. His driver's license has the same address and phone number as mine. Completely ridiculous! I have four daughters. After this I will no longer be purchasing anything from this store.

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Dionne - 41 d 14 h ago

1

To whom it may concern,

I am very disappointed with trying to order on the app. Everytime I try to order is doesn't go through. Wish one of your agent had told me it take a couple of days for your. Account should clear. If I have the money on the account there shouldn't be an error, which I always do. I missed out of the sale item because the I have to wait the item are sold out. I dont think its fate that I am missing out on the sales

Thank you

Dionne Lee

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