Information, reviews and public commentary for US companies


Forever 21

2001 S. Alameda St.
Los Angeles, CA
Do Won Chang
(213) 741-5100
(213) 741-5161
Twitter IDs
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Disgruntled severely - 1 h ago


To: (hidden) Subject: Illegal sale. Refund required. Order 73177284 Below is the email that I sent in attemnpt to resolve an error made by Forever 21. Falsely advertised some fabric boots as 100% leather/suede. I sent in picutures of the product label that clearly list the materials on the actual boots, as "FABRIC." Also, is the response by Forever 21. Don't buy from them, they are scammers!!! Hello. Order xxxx The order contains an item advertised falsely. Therefore I want to return the items for a full refund. I have received terrible customer service, while seeking to right this wrong, committed by Forever21. The boots say 100% leather. They also state suede. Neither claim is true. In the pictures, you can see your advertisement, and the claims to be leather. Also pictured, is the barcode and item name, which matches the item name on the boot. You can also see the boot states fabric upper. Not leather, not suede. And, the box states suedette. It is clear that you've erred. Please send me a free return shipping label, so I can get your items back to you. I will also be contacting the BBB to initiate a claim regarding this incident. Rien and the rep before her, were of no help with this matter. Your customer service practices need updating. Thank you. Response from Forever 21(after they told me to send in the pictures; which, I did): (hidden) Dec 12 at 12:20 PM Hi Jen, Thank you for reaching out to us! Let me assist you today! We have received the pictures of the item that you would like to return. We understand that the claim is about an item material. We're sorry as we cannot see the material of the item just by looking at the pictures. Please send it back to us via mail, use flatrate or standard shippin, include the copy of the return shipping receipt, we will be doing an investigation on that item. Once deemed wrong, you will get a refund for shipping and the item. We'll wait for your response! Thank you! Need help placing an order or have additional questions? Call us! Our representatives are available to take your calls and emails Monday through Friday, 5:00 AM to 6:00 PM, Saturday, 7:00 AM to 4 PM and Sunday (excluding phone orders), 8:00 AM to 4:30 PM Pacific Standard Time. You can reach us at (888) 494-3837 or you may email us by visiting our website Click on the Customer Service link located at the bottom of the page then follow by clicking on Contact Us. Sincerely, Adrian Cyril Forever 21 - E-Commerce Customer Service

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anonymous - 1 d ago


I am a current employee at forever 21 @ the deer park long island NY location at the bay shore mall, I've been working at the job now for about 7 months and all is fine with employees and the customers. it's the managers that I have a direct issue with more so with how they treat their employees, there very vulgar with their mouth, discrimative, and very racial towards the African American employees. I love my job and what I do I've been in retail for about 6years and with the company for 2 years, it hurts me that any manager can treat their employees in such horrible manner. I've told the managers about my medical condition when I got hired and they said they understood, I told them that I occasionally must drink water and eat a snack on the medicine I take, but now there acting as if it was never told, there not allowing me to drink water nor administrate my medication. one day I had to walk out on a shift because I did not feel well, and I explain to them way ahead my shift I wasn't, and they ignored me and said I couldn't go home so I told them it was an emergency that I had to go immediately, they continued to ignore me, so I had no other choice but to walk out. I then called them to explain why I did and they haven't even attempt to answers my calls or return them, I've been hung up on numerous of times after being on hold for almost a half an hour. I truly want to know if I still have my job because I was never told I was fired nor did I sign any termination papers. I feel I should still have my job, I've been meeting all the requirements and I've got outstanding working skills, I love what I do, and I don't think it should be taken from me. I hope someone reads this and understands me and stand up for me. The Co-manager Giselle and Rosa should not have the privilege of being managers, Especially the Co-manager Giselle

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Anonymous - 3 d ago


Hello, i'm currently an associate at the Forever 21 in Fayetteville, AR. I recently became employed and while I love the work atmosphere and the company as a whole, the management at this store is terrible. I was accused of something I did not do by another associate & instead of sitting down and communicating the situation (as good management should do), there was no questions asked and I was immediately taken off the schedule. I am extremely upset because I want to give my time and energy to this store but now am not able to because of how the manager has chosen to deal with this certain situation. If there's anything at all that could be done on my end, I would greatly appreciate if you could inform me. Thank you for your time.

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George.... claiming to be the manger. - 4 d ago


George the manager at the 14st ny store is extremely u professional. There is no one guiding the customers in line. I waited over 15, got to the top of the line to then be told that I'm in the wrong line. He made a mockery out of the whole experience. George is not worthy of being a manager. He has no customer service skills and he has poor communication skills. He does not belong in a place like this. We , women are here to buy items to make us feel good. We do not need a pig like him to make a mockery out of our experience. He needs a customer training course.

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S. Shell - 3 d 8 h ago



"George" is Georga a Female to Male tranny.

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Barbara H - 4 d ago

This is my first time ordering from Forever 21. I immediately had concerns with my order and called the customer service, however, I was told for 4 days in a row that nobody LIVE was available.

I left my number but nobody called me back

I left an email, but nobody emailed me back

I tried the live chat. It doesn't work.

I called their Corporate office an NO LIVE person or operator is available.

Including their CEO:

Do Won Chang (213) 741-5100

Christina Lee (hidden) (COO)

Human Resources, Account payables, Marketing, Etc.

It is almost like this is a ghost FAKE company. That knows its customer service is non existing.

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r t - 17 d 15 h ago


To whom it may concern or can actually help,

I am writing in regards to an order placed tonight. At the top of my screen I received a notification to use code BXWX2PCRKD at check out. I entered the code right away as I was on my way to check out. The order receipt does not reflect my discount. Your live chat people were Unknowledgeable and rude and one ended the chat on me while I was still asking questions.

I request that I get a price adjustment as I wasted about 30 minutes talking to two different people with horrible customer service and no knowledge of what to do to help.

Please and thank you.

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Anonymous - 11 d 5 h ago

Exactly!!!!!! I am livid about this!!! The same thing happened to me with the free express shipping. Of course, it didn't work.

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Anonymous - 10 d 18 h ago


Good luck getting anywhere! I have been waiting over 3 months for a refund & customer service is so unhelpful & incompetent that I honestly believe they are attempting to frustrate customers into just giving up. They "accidentally" drop calls, pretend supervisors are not there, do not call you back, and blatantly lie to you.

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Anonymous - 6 d 15 h ago

I 100% agree.

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Anonymous - 4 d 15 h ago

I have been dealing with this same issue

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Cory B - 6 d 15 h ago


The same thing happened to me. You have to call their customer service line and get a full discount. And then reorder all of your items. Total pain in the ass. But they do not do price adjustments on the phone or online.

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aggy maggy - 5 d ago


im writing this for a friend who I work with at forever 21 in Orlando Florida the mall @ millenia as well as another friend who I won't name names, but she even had her mother called, we are all really good friends but at this store management does not care that this on co manager Kortney C. had been bullying at least two co workers because she doesn't like them, one girl basically spoke up for herself and because of that she has been getting retaliated against, she made escorted her to the front door and made her go home early for trying on clothes during her shift, she also now has been taking hours away from her for speaking up and saying that she felt uncomfortable with the way this manger talks down to her co workers in a condescending way, telling them that she makes more than the other workers and that she had a lot of people applying for jobs there ta that store so it would be easy for these two workers to be replaced. After three months of working there and never been written up she out of no where showed up with this paper counting how many times my co worker was late or late from break prior to this she had never been warned or spoken to about this just out of the blue (retaliation and bullying) made it seem like she was late all these times. One of the girls mother did call the store and she put her mother on hold and we were all in the store while she called our area manager and told her the whole story and that this workers mom was on the phone before giving her the information she was requesting. So when her mom called they already knew who she was and why she was calling so everyone after that had a heads up. The bullying in this store by this one manager not only makes my co worker uncomfortable but she makes everyone uncomfortable and fearful that if they do speak up they will lose hours or pushed to lose their job. She also favors certain employees, she goes to lunch this this one employee MW she also takes breaks with him together which we were all told this was not allowed, MW also gets the most hours while whoever she doesn't like gets the least hours. She has brought at least three co workers to tears which I have witnessed. NO ONE does anything to her and she continuously behaves like this which makes us uncomfortable. She also gossips to other employee about other workers and then it creates a hostile work environment. Yes I am a college student and I am writing this letter because the bullying has effected me indirectly, I feel like bullying has pushed people to do things that could be hurtful to other people and/or themselves so I am begging someone to take some kind of action with this co manager KC! it's not fair and ethically its wrong. I cannot believe an area manager or regional manager would let this happen in one of their stores.its so upsetting, I am taking this to the news and I am writing everyone I know. Going from working 5 days over 20 hours a week to 2 days a weeks is BULLYING and not having to be talked to EVER and all of a sudden being written up for bogus reason is definitely WRONG! someone needs to stop this lady. She literally made two young girls leave the store in tears.

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Anonymous - 6 d 4 h ago


Forever 21 , Park Plaza Mall, Little Rock, Arkansas

To whom it may concern,

I was shopping last night around 5:50 P.M and I'm very disappointed on how one manager was using profanity to another employee in the employee's back room. I will not be shopping at this store ever again due to the fact on how they acted. I didn't get an apology from any of the employees. I will be calling corporate.

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Ashley - 6 d 4 h ago


And the same young lady that was using profanity to the other employee near the dressing room in the back, cussed at another employee at the front of the store.

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ForeverHater - 9 d 20 h ago


Well after reading a few of these reviews I feel even worse about my current situation with this "company." I just received an order in the mail totaling $200, only including four items. One of the items I received, I never ordered. The other three were far too large. All of which were supposed to be a Christmas present for my little sister. Three of the items could only be returned through the mail rather than exchanged in store, so I filled out the return slip, taped it up back in the box just as it was sent. I wanted to call the number on the order slip just in case. I waited on hold for 23 minutes to instantly get hung up on. I finally called back and put my number in the system to receive a call back. After I finally heard back, they informed me that if the return is not received and processed by December 15th I may not receive my refund until January 15th. Need I remind this was $200 to go towards a Christmas present. I of course payed the $25 of my own money to ship it out right away. I don't know what I will do if I don't get my refund back in time. Seeing others comment on how its been months and they still haven't received their refund only makes me feel worse. Forever 21 is an obvious trashy joke of a company. At least everyone knows it.

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No - 14 d ago

This company is actual fucking trash and so are your employees. Forever 21 is literally the Walmart of the fashion world. The employees are disgusting.

Flagged for review. 
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Pat M - 10 d 23 m ago

I get GREAT customer service from Walmart! My experience with Forever 21's customer "service" was, in contrast, awful.

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Anonymous - 10 d 5 h ago

I've worked for this company before and you guys have no idea how they don't care about costumer service my manager just worried about the store being clean while we had angry customers and they yet did not care about them

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Extreme Caution - 10 d 19 h ago


Never ever ever buy from this company unless you want to be cheated & abused. Customer service will not help you. If you are lucky enough to get a "supervisor" to speak with you, they will lie & attempt to delay you into giving up. This company will not make good on their promises.

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Never Again - 10 d 19 h ago


I have been waiting over 3 months for a refund for merchandise I returned to this company. I have been lied to, ignored, misinformed and misled by this company since then. I follow-up about my refund every 24-48 hours as directed & I am given lie after lie about why they can't process my refund yet. I am so disgusted with this company & their horrible customer service. I have wasted hours and hours trying to resolve his problem & I have finally been advised to sue them in small claims court. I caution all consumers to avoid his company and their abuse.

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Anonymous - 17 d 15 h ago


Horrible service and Won't admit to their website flaws

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Anonymous - 11 d 5 h ago

I absolutely agree with you!!! Just got off the phone with a customer service rep and she would not let me speak to a supervisor.

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Anonymous - 14 d 23 h ago


Wow. I had the worse customer service experience Sunday at a F21 store at the Dallas Galleria. I will drive 30 min out of the way just to go to a different store to avoid the treatment I get there! So ridiculous!

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Anonymous - 15 d ago


Clearly Forever 21 hasn't gotten the message that people are not okay with their grossly overdone cultural appropriation. I saw these shoes on their website and immediately sent it out to my friends. These are traditional Punjabi juthi's! You can't just take our stuff and give it a stupid whitewashed name and then sell it all across the world. NOT OKAY. These shoes were even made IN INDIA! You could at least give credit to our name. Screw this company

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