Information, reviews and public commentary for US companies


Forever 21

2001 S. Alameda St.
Los Angeles, CA
Do Won Chang
(213) 741-5100
(213) 741-5161
Twitter IDs
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Terrible! I ordered items on 12/7/19. They still have not shipped. Called and was put on hold for 30 minutes. When transferred to a supervisor, someone picked up and set the phone down. I sat there for another 30 minutes listening to them talk. I spoke and pressed buttons. No one ever responded. I then called on another phone (while on hold still hearing them talk) the new representative picked up after 30 minutes and told me they could find out who had me just sitting there. As soon as she notified them that I was aware- they put me on a real hold. MORE THAN AN HOUR OF HOLDING- I WAS PUT ON HOLD FOR ANOTHER 30 MINUTES. I SPOKE TO SOME FAKE MANAGER NAMED SID- Who said my order would PROBABLY ship on Monday December 16th. ARE YOU KIDDING ME? I am contacting the BBB. I will never buy from this company again!

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Angry and not satisfied - 3 d 9 h ago

I made order on December 2nd and never got the order while it said it will delivered within 2-3 business days and took my money out of card and now no one is trying helping me and keep giving me wrong number I mean what's going on I need order or my money back

This is how forever 21 online shopping works? Really ridiculous and not helpful

I would like someone to reach back to me please

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WORST ONLINE ORDER EXPERIENCE EVER, website has wrong info on shipping and when I ordered it's coming late, when I called they put me on hold for 2 hours. They aren't giving me my refund or taking responsibility that their info on shipping was wrong. They aren't sending me another dress either or refunding. All the know how to do is take people's hard earned money. - 3 d 11 h ago



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Angry and pissed customer - 3 d 12 h ago


What is going on with this damn website? It can take your money but it will not complete your order?? I order this for an event that I will be attending Friday and now have nothing to wear. Highly pissed.

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Ann Monica - 4 d 17 h ago


I ordered Christmas gifts for a party i have on the 14th when i placed my order it said it would arrive on the 12th i check my order on Friday and it just said new with no other information so I did the chat they said they would email so and so to put this order as priority and i checked my order yesterday and nothing so i called today and still nothing I was told I could cancel my order but if you state on your own website a date ill get my order you should honor that. I asked for a headquarters number and was told there is none did some online search found one but good luck with that because it just keeps handing up on me or I get all voicemails no matter what i push... I get its the holiday season and stuff but you should still HONOR YOUR DATES YOU PUT WHEN I PLACED MY ORDER!!!

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Carol - 4 d 11 h ago

Ya I am super confused and irritated! I too am having trouble contacting was u successful speaking with someone

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Kathi - 5 d 7 h ago


I placed an order on December 2nd. Received an delayed shipping email on December 4th. I've been sending shipping notifications for 3 days looking for any updates - NO RESPONSE! Oh and the online chat - that's a joke..231 in queue...finally get to 18 and get disconnected. Call the 888 number...get disconnected. I've been on hole now for about 15 minutes... From #29 in the queue to 15...back to #19...and so on...what a joke. If I don't get an answer on an order in the mail within the next 7 days...cancel the order and I'll cancel my credit card with you. Sincerely, A PISSED OF CUSTOMER - soon to be EX CUSTOMER

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Anonymous - 5 d 4 h ago

I'm getting really worried myself. I ordered Christmas presents for my daughter on. Jack Friday and they haven't shown up yet. The tracking information hasn't even shown that it got to the ontrac facility yet when I spoke with them they can't do anything for me until I give it to at least Wednesday this week. It's literally shipping the distance of a 3 hour drive. I just have a really bad feeling I won't be getting the presents for my daughter and i will be out $120. I'm so upset.

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Anonymous - 98 d ago


Me and my friends today was accused of shoplifting at the sawgrass mills mall forever 21 the cops was called out we was humiliated in front of everyone in the store. they was saying we was in the store to long shopping and we was stealing. Since when we have a time limit on shopping. We wasn't there that long. Anybody else this his happen to come out and let your voice be heard there's no telling how many people they accuse..My friend had an Panic attack we just felt so embarrassed in front of everyone out shopping for our trip this week and this happen to us Justice for me and my friends

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Anonymous - 92 d 14 h ago

You just humiliated yourself again....

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Anonymous - 92 d 14 h ago

Yo tengo choro.

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Anonymous - 5 d 7 h ago


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Janae Batts - 58 d 14 h ago


Hey have anyone reached out against this Matter . The same thing happened to me

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Pam - 6 d 11 h ago


I can not talk to anyone. I call no answer. I use chat the discussion is ended before it starts. I email and the email cant be sent. I did not receive my order and no one wants to answer.

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Anonymous - 5 d 10 h ago

same thing happens to me! its ridiculous!

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Anonymous - 5 d 8 h ago

Try calling between 8am-5pm. You might be on the phone for a while but they will answer.

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Anonymous - 22 d ago


Worst experience with Sharon a manager at Lakewood mall (forever 21)She was absoulty rude to me and two of her employees. The CEO should be ashamed to have someone like this lady working at forever 21. As a manager Sharon should take some classes to learn to deal with customers and to learn to respect her employees.

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Anonymous - 54 d 6 h ago

Willowbend mall in Texas is racist the managers there are always racist with other color except there color been working there for years and cut my hours to not one hour a week. They treat you like crap if your not there color (manager)

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Girl - 26 d 12 h ago

En Puerto Rico es igual, tratan a los empleados como mierda y la store manager le pega cuernos al esposo con el que limpia los aires de la tienda.

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Jake Minister - 33 d 13 h ago



Flagged for review. 
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David Cordova - 33 d 13 h ago


My wife and I both worked at Forever21. We met 15 years ago at the Store in Meriden Ct. We are happily married with 2 beautiful girls. Forever 21 has been the most important store in my life, I wish f21 all the best!

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Joe Sosa - 45 d 18 h ago

i have an idea that can save your stores and create a global brand. you already have the infrastructure, it would only requirea "re-branding. if your'e interested in hearing my idea and can contact me at (hidden).

could be worth your time of a couple emails to hear me out.

thank you

joe sosa

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Fawk21 - 53 d ago


Fawk fast fashion and corporate greed. Hope they loose it all in the bk.

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Disgusted - 66 d 15 h ago


I went to your website for the first time today and it asked me if I'd like 20% off and I clicked it put in my info and received a code via text. I shopped for 2 dresses put in my cart sizes XS and S and put all my info in ( address and credit card) and shipping. Then your website wouldn't take the code you provided. Called CS in India ( horrible service) 45 mins in she couldn't help me. Transferred me to order center in LA and your rep proceeds to tell me my sizes are not available. Also your style codes should be on the order in cart instead of having to sift back two pages. Spent an hour with your company and didn't get the dresses. I rather pay more then ever try to buy something from your company again. How stupid a company can you be. Wake up CEO your have morons running the website and your phones.

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treat me right - 86 d 6 h ago


For anyone interested, I found this number for Forever 21 corporate. (hidden).

I made a purchase online. Just as I hit the final purchase order button, I remembered I wanted to use a gift card not my visa. In the order, it specified that I had one hour to cancel my order. It was my intention to cancel the order and re-buy with the gift card. Unfortunately there was no place to cancel online at the website and the offices were closed. Buyer beware. Though it says you can cancel, it gives you no place to actually do it. Or at least not that I could find. I did send an email within the hour letting my intentions known. And I called customer service the next day during business hours to attempt to straighten this out and inquire how I was to cancel within the hour when there is no place to do it. The man who answered the phone was rude demeaning and unhelpful to say the least. He kept saying I couldn't cancel and when I tried to ask questions, he got louder. I told him the order said I could cancel and could he transfer me to a manager or higher up who knew more about this. The man continued to raise his voice at me and wouldn't transfer me. I asked him if he didn't have the ability to transfer me or if he wasn't willing to transfer me at which time he got louder and ruder.

It was a very unpleasant experience. I called corporate and the phone kept getting disconnected before anyone came to the phone. I ended up very frustrated without any of my needs getting met and without any questions answered. At this point, I have no problem returning the items and using the gift card because I already have it. And, then never ever shopping at Forever 21 again. I have no intentions of supporting a company that treats me badly, gives me no way to resolve a problem, , says I can cancel but gives me no way to do it, and moreover, takes my money but gets mad at me when I try to resolve an issue about how it was taken. No thanks.

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dissapointed fraud - 68 d 10 h ago


please share the number as i dont see it on your post.

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