Information, reviews and public commentary for US companies


Forever 21

2001 S. Alameda St.
Los Angeles, CA
Do Won Chang
(213) 741-5100
(213) 741-5161
Twitter IDs
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Jennifer Nunez - 1 d 18 h ago

what is your work number to verify employment? What is the employer code also?

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Navreet - 13 d 10 h ago


DO NOT GO TO THE ROSEVILLE GALLERIA FOREVER 21. the customer service is so horrible. The manager Lindsey Palmer was young but she was such a bitch to me. I was trying to return a pair of leggings and she would not return them I had the tag and the receipt to them. She was so racist and rude towards me and I will report her. If you cannot properly serve your customers then DO NOT be a manager. Damn I will make sure corporate hears about this because this lady deserves to be fired

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Fire Zoe Martinez - 4 d 15 h ago


I had the same situation in FL with a Zoe Martinez they really need to do more training and get these horrible employees out the company

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Fire Zoe Martinez - 4 d 15 h ago


Store in fl has a racist employee named Zoe Martinez she discriminated against me and my husband and the LGBT community I've reached out to the store and made this issue known employees like this should not be working in customer service for nobody

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joanne - 5 d 16 h ago


I am glad to see that I am not the only one, customer service care and satisfaction for this company is non-existent. And like the other customers on here I can't help but to think if it's because this is not an American company. compared to other companies I have purchased from online, when it comes to customer service this company is very poor.

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Linda Flucas - 9 d 17 h ago


I'm really frustrated with FOREVER 21 and the E-Gift card process. I purchased an E-Gift card for my niece on 2/12/17 and the card was sent right away. I purchased another E-Gift card on 2/13/17 and she hasn't received the email as of yet and today is 2/14/17. Called customer service yesterday and I'm being told some fraggl naggl you know what, it takes 24-48 hours to deliver an email and that's not noted anywhere.

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Disgusted with your urgency - 15 d 14 h ago


Taking a month and half to process a credit because your warehouse can't get it together is totally wrong. We will not be buying products from you ever again.

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CHINESE Bullshit - 21 d 18 h ago


This is a complaint against your company and the extremely poor system that you have for resolving issues with Forever 21. I have been trying for 4 days to get a resolution to a dispute that your customer service division has failed on and the inability of your company to provide any real assistance to your customers is severely lacking. Please inform Mr. Do Won Chang(?) that he is a dishonest piece of shit... Go back to CHINA

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Horrible experience - 44 d 12 h ago


I placed an order #64586991 over a month ago and have yet to receive it or a refund. I have called customer service 9 times! Each time I call i am told to call back the following day or i would be contacted from a supervisor. NO RESPONSE! I was told to wait business days for an update. After the 12th business day and a 45 min conversation with their supervisor "Raymond" I wastold to wait another 10 business days for answer! Customer service at its LOWEST! The worst experience I ever had! DO NOT ORDER ONLINE FROM THIS COMPANY! To think, I have been a faithful customer for years.... Not anymore!

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Fighting Back, this is America!!! - 36 d 14 h ago


We are doing business with a company, not trained in

the American way, of customer service. Since December,2nd,

2016, I've been waiting for a refund of $300.00, for

merchandise not received. They promise, ever so sweetly,

that that they are in the process of righting the wrong. Don't

believe them, it's a delay tactic. They are brilliant in the art of

bullshit. Find a lawyer, call the better business Bureau,or

Your local t.v. Advocate. Put this company ' on Blast, expose

Them for who they are. That's what I'm doing. They can't

Keep my hard earned money.

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Anonymous - 23 d 17 h ago

The same thing is happening to me and I don't know what to do.

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Fuck You Forever 21 - 21 d 18 h ago


You're right! This company is a SCAM selling inferior products... Cheap Shit from CHINA...

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Anonymous - 24 d 17 h ago


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Anonymous - 29 d 6 h ago

This is regarding the forever 21 in Scottsdale Quarter 15257 N. Scottsdale Rd. Suite 165 Scottsdale, AZ 33401

Would give them a zero if I could, this ruined forever 21 for me all together. I will never set foot in this store again.They wouldn't let me return something I was there two days ago I didn't take the tags off or even out of the bag. I didn't know it was final sale and they wouldn't even give me store credit I had to do an exchange today for something I didn't even want and pay on top of it. You'd think at the very least the inconvenience would be a small discount not to mention how rude the manager and some of the employees are. There are numerous complaints about this particular store I am not the only one there are many with the same issues that I have had. Especially the rude staff.

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Anonymous - 31 d 11 h ago

AWFUL HORRENDOUS customer service!! Unbelievable I never would have imagined I would get this kind of mistreatment from such a huge chain. They are absolutely disgusting I have been a forever 21 customer all over the world but I WILL NEVER EVER buy anything from this store ever again.

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Lost customer - 44 d 12 h ago


I pl

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Lucy - 46 d 19 h ago


I just wanted to bring to your attention that I called on my order Friday 01/06/2016 that I placed on Thursday 01/05/2016, to inquire about if the order had been processed because I had not received any confirmation of a tracking number. I 1st called in about 10:00 am to inquire the rep in the customer service dept. was rude and was trying to rush me off the phone due to I was at work I decided to call when I was off which was about 3:30 pm EST, talked to Christina who lied multiple times about the order being processes to it was packed and it wasn't for my only question to her was if the dress that I ordered that was no longer available online was the reason the order had been processed she couldn't answer because she was too busy rushing me off the phone and cutting me off each time I tried to speak so when I asked for a manager she said hold on then came back to say there was only 1 manager available and he don't take calls but he was on a call but then she hung up on me... So I called back and got Frannie who's solution to the issue was well if you cant be patient to see if it is going to processes then why don't you just cancel the order. So at this point I was pissed off because I order with you all the time and never had any issues till now but if any of them was listening I was wanting to confirm because this item was being order for my birthday so all the rudeness and disrespect is not good and I did inform them that they needed to be trained on how to speak and tell the customer the truth. This type of service makes me not want to order.

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Patricia - 46 d 19 h ago


This is my first and last experience shopping at Forever 21. After spending 148.00 , I returned two items that didn't fit only to be told that I could Not get my money back only a store credit for the amount.(42.80) This is outrageous!!! You can take my money but not honor your merchandise by returning my money when I return your merchandise !! I will be sure to tell all my friends not to shop at Forever 21 !!

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Laura K - 56 d 17 h ago


My Niece asked for a gift certificate from Forever 21. On December 7 I ordered one to be emailed to her school address. She did not receive it. I called back and it was sent again. She did not receive it. I called today 12/30 and was told a manager would call me back in 24-48 hours with a number she can use online. This is not a satisfactory solution as she needs to try things on to see that they fit. She is very short for her age.

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Anonymous - 58 d 16 h ago

Dear Sir, We had bought a leather jacket and to my surprise it has got BUBBLES all over the sleeves, The jacket is not wearable and is of no use to me now. We are very loyal customers and did not expect a brand like FOREVER 21 to have made such a product. We are totally shocked at this. We would want an immediate solution to this failing which we will have to take action against the company as well as the mental harassment we are going through, Regards Aman Bahri SILVER SPRINGS Block 2/7B 5 JBS HALDEN AVENUE, Kolkata 700105 Ph +(hidden)80 +(hidden)77

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Jooooanne - 74 d 13 h ago


For being a billion dollar company. You have poor/ unprofessional customer service! Lost package and not helpful at all. I have shopped online and in store for many years and will no longer shop at Forever 21! Ladies/ shoppers Be aware! Cute clothes and cheap prices but customer service isn't there. I'll will rate you negative if it was on here! I'm done!!

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Anonymous - 81 d 11 h ago

I work across the street from your store in Chicago on North Avenue and I've noticed that for over a year now your front sign and outdoor building lights have been completely out.

This is a pretty basic thing, so I have to tell you I would fire the manager of that store if I was you.. Shows a gross lack of awareness of their responsibility.. Thank you.

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Anonymous - 82 d ago

why does it say customer service 24 hr but no one is unable to answer the phone....

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Kass - 83 d 16 h ago


CRYSTAL HERNANDEZ at Roseville Galleria CA needs more training in being a manager. She couldn't help me the first1 time we talked, but after asking for her name she decided to call me back 15 mins later to stike a deal. No thanks. Get your information right the first time. You can see kissing $40.00 on my defective boot. Well you'll never see a penny from me again. Just lost a customer CRYSTAL HERNANDEZ.

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swtone - 91 d 14 h ago


Your customer service is unprofessional and they completely rude.

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