Information, reviews and public commentary for US companies


Forever 21

2001 S. Alameda St.
Los Angeles, CA
Do Won Chang
(213) 741-5100
(213) 741-5161
Twitter IDs
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Anne Feldman - 2 d 16 h ago

forever21 in hamilton township new jersey is the filthiest store i have ever seen. clothes on the floor,trash ,food ,empty food wrapers ,dust bunnies .who ever works there should be fired. Corporate should do a spot check on this store. i would never buy anything from this store

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Anonymous - 5 d ago

The store in serramonte in colma ssf chsrge my card for credit wen i clear said debt then refused to refund me said it would take up until 2 -3 busniess days before i could get my money back no puschase no cash but come back if they charge u then u might get ur money back. Its clearly tht i was the only african American in the store. An also the only one whom was giving the bullshit treatment. When ever i get my cash back i will NEVER SHOP HERE AGAIN. THEY CANT H


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Gwendolyn Peev - 5 d ago


The bad reviews about 4ever 21 customer service are right. I ordered 5 dresses under their drop 50. 50% off promo. The computer would not accept it. I met all requirements of the discount. I bought the dresses anyway in hopes of contacting them to correct the problem I called 5 times only to be told they would NOT make it right. Have shopped with them quite a bit. I even have their credit card. This is bad business. Never had this happen with any other store. Shame on you 4ever 21

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Taylor - 5 d 3 h ago


Forever21 is HORRIBLE when it comes to online orders. I will NEVER shop there again. I places an order twice when they had a sale going on. They cancelled my order twice. When I called, they tried to tell me I must have put in the wrong card info or had insufficient funds in my account. I had more than enough funds in my bank account and i entered my card information right each time. I am not that stupid. So annoyed with this company.

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Co kraft - 5 d 11 h ago


Went in at Rue 21 I found the store dirty, workers standing around doing nothing and dressed like something working on street corner at night I will go anywhere but STAY OUT STEPHENVILLE TEXAS STORE

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Anonymous - 5 d 18 h ago

I received a postcard in the mail in June 2019 stating $20 off $100 and $40 off $200. I did not see a promo code on the card. I called customer service on or around June 10. The representative stated I did not need a code that it would come off my bill automatically. I received my bill. The $40 did not come off! I called 3 people. One was Madison who was a supervisor in the Philippines and she refused to listen or assist! I told her I would call and speak to another supervisor tomorrow She said in a snotty voice...."I'll be here tomorrow". Insinuating that I'm not going to get any help because she'll be there again! Nice! She interrupted me and refused to help. I'm extremely annoyed as the representatives give incorrect information and then refuse to rectify it! They saiid "call back in a d

.I spent over $200 just to get the $40 off. This is my daughters favorite store but I'm going to cut up this card and shop someplace else!

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Anonymously - 5 d 18 h ago


@ Anonymous,

How do you spell "sucker"??

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Unsatisfied0000 - 9 d 8 h ago


I think they need to do a better job in their returns policy! It is such an inconvenience when you are doing after pay and your items cannot be retuned in the store. Why and I paying for an item to be shipped back if I cannot wear it ?

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Nikki - 9 d 8 h ago


The store in Modesto CA is a filthy complete mess and totally under staffed...I will not shop there...very nasty!!!

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Diane - 22 d 12 h ago


Does no one from corporate read the reviews?! They're ALL horrible. I wish I would have read BEFORE I placed my order. I ordered 8pm Wednesday. So I paid for NEXT DAY shipping and with it being past 11AM I expected to get my order on Friday. Today is Friday and no one knows when I'm getting my package. I spent $530. I start my new job Monday and wanted to look really nice. Now I have to go to a store (not Forever 21) and find something else. I better get my clothes! This place should just go out of business. Customer service on the phone just wanted to get me off the phone and I couldn't speak to a supervisor because they were with another.m customer and I really feel like that was a lie. I'm so disappointed. I'm scared I'm never going to receive my clothes. And you can't get ahold of corporate. Is there even a corporate? What the heck..

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Anonymous - 9 d 14 h ago

This website is not for corporate. Why does no one get that? This is a website where people like you go to bitch and people like me come to laugh, and try to follow the ones that can't spell or speak English. If you want any sort of help, open a new window, go to Google, look up the actual corp office info, and contact them there. Then come back to this website and just read some of the dumb complaints. Try the restaurants, they are the funniest.

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To Anonymous - 9 d 13 h ago

Your assessment of this website is 100% correct!

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Sierra - 65 d 6 h ago


Never again will I ever shop/online shop at Forever21 again. I ordered something from them about two weeks ago and changed my address to my current one and still somehow it got send to my Edgewater address which I haven't lived in, in years. When I got an email showing this I emailed and called right away they told me they couldn't do anything and call fedex so I did and they told me that forever 21 doesn't allow address changes once it leaves the warehouse so my package would be delivered to the wrong address and to call forever 21 and ask them to file a claim so they could go try to retrieve it. So I did and forever 21 told me they won't file a claim because basically it's my fault the old address is on there and I can try to go get it myself. I asked to speak to a supervisor three days ago and was told I would get a call back and never did. I called again today was told the same thing so I told the lady no I will wait until one becomes available so then it was really funny how within ten minutes one became available. He proceeded to tell me the same thing he won't resend my package or refund me the $122 dollars because it's not their fault it went to the wrong address and once it leave the warehouse they won't change the address, which baffles me because then how would it ever have came to the right place? He would not give me corporates number or email and told me if I cared that much I would go try to get it myself. I have never been so angry in my life or dealt with such poor customer service. Long story short guess I'm not getting my clothes or money unless I drive to Edgewater and ask someone random for my package back.

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Did you get corporate number ? I'm having so much problems - 31 d 7 h ago


Did u get corporate number?

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Anonymous - 31 d 3 h ago

Sadly No I did not get corporate number

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Anonymous - 9 d 14 h ago

Everyone here seems to be having trouble with Google. (hidden) This is the magical corp number that seems to be eluding everyone. They are headquartered in CA

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Anonymous - 9 d 14 h ago

I posted that damn number 8 8 8 - 4 9 4-3 8 3 7 lets see if they hide it this time.

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Andi - 31 d 21 s ago

I visited the Bethesda Montgomery/Westfield Mall store yesterday and l wondered if a district manager or corporate visit had occurred recently.

It was in complete disarray. I walked upstairs and felt overwhelmed so l turned around and when back down and left the store. There was no continuity, organization, or care for the merchandise. I wish l had taken some pictures. Someone needs to get in there and make drastic changes if you want that store to survive.

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Heather - 22 d 14 h ago


I had the very same experience and have the photos to prove it! My 11 year old daughter also stepped on a security tag and it went through her sneaker and into her foot! I have received NO follow up call or anything about the situation. It was her first and last time in that store.

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Anonymous - 9 d 14 h ago

She must have been wearing some cheap ass sneakers. I have stepped on security tags and not a single one has ever even gone all the way into the sole of my shoe, much less into my foot...

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This is sad and disgusting w.e is running this place of business. I just started working at forever 21 on 34th street in New York. Smh and I already quite after the first week they just opened up the store and boy is it a mess. They over hired poeple they are not making sure all of there employees clock in or out. Seems like you can never find a manager when you need to. I think all Mangers are taking breaks at the same damn time. Leaving employees and costumers with no help when needed. It's going on a whole month and I have giving all info that is needed to recieve my check. Yet and still my managers can't even seem to tell me absolutely nothing not when it's coming not why they don't know nothing just keep giving me the run around to go ask the next manager and that person says the same thing. I even call the store no answer I call manager no answer I go to the store I get the run around. I will never work for forever21 ever again in life more or less shop there and I will be sure to let all my friends know including all my social media friends of how you guys do things. This is so ridiculous smh you can't get in contact with the store manager or the store it self and I see corporate is absolutely no better.

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Anonymous - 12 d 19 h ago


Report it to your local unemployment office, it's against the law for a company not to pay anybody that has worked.

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Anonymous - 9 d 14 h ago

First, spell check and grammar kid, honestly, that was really hard to follow. If you quit in your first week, that's on you. If a store just opened of course it's a mess. Are you kidding. It probably is a terrible place to work, most retail stores are. When a store just opens, they never have any idea how to do things, they need time to figure it out. They think they know, but they don't. Learn a little patience, you need to give them time to figure things out. You only worked there a week, that made you what, like $100, maybe? Who cares? Go get another job. Try to stay there more than a week.

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reporting employee abuse - 10 d ago


this company is shadily changing employee status from full time to part time and wiping out the PTO banks of its employees and taking away healthcare and other benefits at the same time. And they're doing it all on the down low, with no notice. there's no way to get a response from human resources - they have probably all been laid off.

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Anonymous - 10 d 4 h ago


I was trying to buy a gift card with a store credit since I do not shop there too much.

I was going to buy the gift card adding additional money with the amount I had on

the store credit. One store told me to bring the store credit card and purchase the gift card

and will be able to add money to it. I went all the way there and then told I was not able to

use the store credit card to purchase the gift card. It was really upsetting since I went all the

way there for nothing. Now I am giving my niece cash and Forever 21 loses sales for

she will probably buy something from some place else. Trying to support Forever 21 but

now because of this I hope she buy from some place else.

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