Information, reviews and public commentary for US companies


Forever 21

2001 S. Alameda St.
Los Angeles, CA
Do Won Chang
(213) 741-5100
(213) 741-5161
Twitter IDs
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TLR - 2 d ago


HORRIBLE Customer Service!

Shopping Cart on website is horrific!

Tried to call corporate office and 0 which is a prompt they give you, automatically, hangs up on you.

You should be ashamed on how you do business!

Paid for a E-Gift Card and then cancelled the next day!

Just amazing that you all are still in business with treating customers like you do...are you listening Do Won Chang?

Order # 71541173

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Anonymous - 14 d 20 h ago


Good afternoon your store manager at Menlo Park, Edison, NJ does not know how treat her employees she is unfair talks down them it's not the way a store manager should treat her employees, the store looks like CRAP. .VERY UNHAPPY WITH YOUR STORE AND STORE MANAGER. You need someone that will treat their employees with respect.

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NM - 15 d 14 h ago


I purchased an E-Gift Card for $100 on Saturday, 10/2/2017 at 12:25pm Eastern Time. The e-gift certificate was to be emailed immediately to the recipient, since the funds were immediately debited from my bank account. As of Tuesday, 10/3/2017 at 8:16pm Eastern Time, my recipient hadn't received the email with the E-Gift Card. I called the number listed on the main website to inquire about this. I was transferred to Customer Service in the Philippines. I informed the 1st representative I spoke with about the situation, and he attempted to send me the email while I was on the phone with him. I did not receive the email. I suggested there was possibly an issue with their server, since the e-gift card hadn't been received for 3 days. For some reason, the first customer service rep felt the need to tell me that other customers did not have any issues receiving emails, implying that the issue was on my and/or the recipient's end. How is that helping me, and how is that good customer service? And no, the emails were not in our spam/junk email boxes, and it's quite insulting to assume the customer doesn't have enough common sense to check their spam/junkmail folders if an email is missing. After speaking with a supervisor, she was able to send me an email with the typed out e-giftcard # and pin. If the recipient of the e-giftcard didn't wasn't looking forward to receiving it (since I already informed her to check her inbox to anticipate the e-giftcard), I would have requested a refund, and purchased an e-giftcard from another company that has reliable email servers. The entire call lasted 32 minutes.

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DL - 17 d ago

I purchase 2 gift cards from rite aid for your store and mailed them off inside a b-day card, which was never received.

I have called forever 21 to see if these cards was used and they could not tell me if they were because I only had the last 4#s for the cards printed on my receipt given to me by the store. So I'm writing this in hopes that if you are going to sell your cards through a 3rd party, please make sure they print the full number on the receipt just in case this happen to other people.

I called (hidden) did not help at all.

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Paul Labrecque - 24 d 18 h ago


My wife and I stopped into the Forever 21 in Rancho Mirage to buy a couple of gift cards for our Grandchildren. While my wife was browsing I had to use the restroom only to be told that your restroom was for employee use only and that I should go to the theaters just up a ways from your store. How bold is that? Well you obviously know that we nor our Grand Children will ever be back. I also will complain to the Health Department. Any store of your size should accommadate customers to a restroom.

We see it as your loss.Its no wonder very very few customers were in the store at that time.

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Anonymous - 25 d ago


I was supposed to get paid September 15th and it has now been 9 days since and i have yet to recieve my check. Not only that but apparently i was "overpayed," and now y'all want to deduct $100+ from my next pay period?! This is ridiculous and i will have authorities involved if nothing is solved.

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DANIELA LOPEZ - 27 d 14 h ago



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Anonymous - 25 d ago


I am in the exact same situation as you!! so upset

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Sales associate - 29 d 15 h ago

hello my name is chyanne I am currently a sales associate at forever21 in trumbull Connecticut. I was supposed to receive my check on Friday but my manager told me there was an incident where corporate confused the checks . It is now Tuesday and I have yet to receive my check . I'd greatly appreciate it if you'd be able to tell me when my checks will be in because I have mouths to be fed and bills to be paid

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Anonymous - 28 d ago

It's crazy the same thing happened to my job I work at the one in New York 42nd street

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Julie - 29 d 13 h ago

So I wanted to start this off by stating that I have worked in customer service since I was sixteen, and so I understand that stuff happens and people have bad days but this is inexcusable. I went to forever 21 today in the Hamilton Mall in NJ, and tried on a bunch of stuff and eventually found a sweater I liked and some phone cases, I then went to the check out line. Once in the check out line I realized how long it was there were at least five people in front of me and I was at the back of the q-line and yet they only had one person on register with this long line. I kept my mouth shut and did the mental pros and cons of if I should just leave or not, and decided to stay. The lady who was at the front of the line was making a fuss because of the fact that there was only one girl and an ever growing line, and I was nervous and embarrassed for the girl working the register as I have been in her shoes before. She had an issue and was calling up her manager, eventually another girl sees that her manager is coming over and rushes back onto the register and her manager says that she should have been back already. This girl inturn gets an attitude and try's to cover for herself and tries getting an employee who was ending their shift on the floor to vouch for her that her break wasnt as long as the manager was saying it was, yet the other guy was not on her side. After fifteen minutes of waiting in line (which is more than most people would wait) it was finally my turn and I went to the girl who was the one originally ringing people up. I gave her my sweater and two phone cases and proceeded to try to make her life easier and have everything ready so she could get on with her day. I then made the mistake of asking if phone cases can be returned if I did not like it. I have an otter box currently on my phone since I drop it frequently but I could not resist the thug pug phone case so I bought it in hopes of being able to keep it on without too much anxiety. I wanted to make sure that if I absolutely hated the case and felt it wouldn't keep my phone safe if I could return it on Saturday. Today is currently Tuesday, seeing as it would have been less than a week and I would have the receipt case and packaging I figured it was a no brainer. The sales associaite Karenn then gave me the most disgusted look and with the most attitude I've ever gotten from anyone let alone a sales associate she said "um no you obviously cant return something once its open, thats just common sense" to which I replied with an "oh im sorry I figured it would not be a big deal if I had everything it came with" I finished checking out and have to say after this encounter I will never be shopping at another forever 21 I just do not understand how a store could have someone so nasty working for them. Not everyone is fully aware of there stores policy's and some people aren't trying to scam a store they just genuinely don't want to waste their money if its not going to be used more than three days.

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Pissed off Father - 33 d 15 h ago


My son works for you AND YOU WON'T PAY HIM! WTF?

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Elizabeth - 39 d 14 h ago


Went in to a location in Arizona to return something... (this was before the Return Policy allowed returns) so I settled for store credit. The guy gives me the card and I go on my way. I go back to use it a few days later to use it and there's NOTHING on the card. I look at the return receipt and the numbers on the receipt and card do not match. Either he made a mistake or pocketed the card. I've called NUMEROUS times and it still hasn't been fixed. It's been over a year now and I haven't seen any money....

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Hell of a fix!!! - 39 d 17 h ago


In store in Juban shopping center using restroom lights turn off because of layout of restroom very difficult to find my way out. Did not see anyone on floor went to check out to inquire no one cared not interested. There's a baby changing table imagine infant on table mom panics.....LAWSUIT!

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Hell of a fix!!! - 39 d 17 h ago


In store in Juban shopping center using restroom lights turn off because of layout of restroom very difficult to find my way out. Did not see anyone on floor went to check out to inquire no one cared not interested. There's a baby changing table imagine infant on table mom panics.....LAWSUIT!

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Anonymous - 43 d 21 h ago


Good afternoon i was at store in Menlo Park Edison, NJ and the store looks trashy. The store manager wasn't very polite.

Flagged for review. 
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CNW - 45 d 18 h ago


I placed an order for clothes for my son. I paid $28.95 for overnight shipping and when the order was completed it said I would receive this package on Friday, September 1, 2017. I needed this package quickly, as my son was leaving for school over the weekend and wanted to take these items. On Friday when we checked the order it was still saying that we would receive on Sepr. 1. When we checked on Saturday it said we would receive it on Sept. 7. I spent 23 minutes on the phone asking for a refund for the $28.95. I was told I had to wait until I received the package and call back. I asked to speak to a supervisor, I was told they were too busy. Marie finally came back to the phone and said they would investigate the matter and that will take 12 days. Horrible customer service!

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Anonymous - 47 d 11 h ago


My name is nelia calderon I purchased a dress last month did not try it on so when I get home that the time I tried it on did not fit me so I return it w/ my ATM card debit. Cashier told me to take 1 week to put it back to my debit card but until now did not get it back to my debit card I need a respond to this message regarding the refund.

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Margaret - 62 d 10 h ago


I just saw on facebook that Forever 21 was selling swastica charms. I cannot believe that you people would sell something so offensive to the American people. Apparently you do not know the history of what a swastika stands for. PLEASE IMMEDIATELY STOP SELLING THESE CHARMS. FOREVER 21 WILL NOT BE REMEMBERED IN A GOOD WAY IF YOU CONTINUE THIS.

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Whites invented racism - 62 d 9 h ago

"offensive to American people" the same American people that wiped out an entire race *true Native Americans* on their own land? or the same Americans that invented Ku Klax Klan and continues their legacy of evil, imoral and cruel racism inflicted upon blacks? You can't be serious. America was founded on hate this is right up their ally. You sound like an ignorant moron.

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geoffrey lloyd - 49 d 11 h ago


Obviously you do not know the history of the swaztika. The swastika is an ancient religious icon used in the Indian subcontinent, East Asia and Southeast Asia, where it has been and remains a sacred symbol of spiritual principles in Buddhism, Hinduism, and Jainism. In the Western world, it was historically a symbol of auspiciousness and good luck, it was only in the 1930s, it became the main feature of Nazi symbolism as an emblem of Aryan race identity, and as a result, it has become stigmatized in the West by association with ideas of racism, hate, and mass murder

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Ali - 55 d ago


Your Ann Arbor store often has not one person waiting on customers. A large store, it often seems to have no sales people on the floor. And recently, when I did find one, she did not offer to help me in any way. I think that this store will close soon!

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cathy - 62 d ago

I'm deeply offended that you would sell it thus Selling piece of jewelry What's a Nazi symbol on it I'm upset I am disgusted and I will never step in your store again


piece of jewelry

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Kelly - 62 d 24 h ago


I emailed corporate because of this. Im disgusted by their choice of "design". The will never get another dime from my household!

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Anonymous - 62 d 9 h ago

Hello, my name is Gabriella jeudy

I while back I had came into the palm beach outlets mall. I couldn't find a single person on the floor to help me so I asked this young lady that was all the way in the fitting room for help. She was so kind and very helpful and answering all of my questions. So as I went back to ask her to help me get something down in the lingerie section next to the fitting room she kindly ask if I could wait until she makes sure everyone was taken cared of in the fitting room so I told her that's fine. So as she got everyone situated she came right over to help me out and gave me great advice based on how certain things fit and so on. So while she was getting another item people started to come and a young Hispanic male talked to her in a rude manner. Saying "can you come to the fitting room right now and put these people in the fitting room now" there were only two customers waiting and she was still trying to reach the item I asked her for she said " please can you help me put them in because in trying to help this customer get something down" he threw up his hands in a way like I don't care and walks away. The looks on the other customers faces mirrored the same expression on mines due to how he acted towards the young woman. So she apologizes to the customers waiting and tells them she will be right there shortly. So she hands me the item and puts them in and she comes backs to asks if I need anything else. I ask her who was that guy and is he a manager she says yes and I thanked her for her service and went over to the young man to tell him that's not the way he is supposed to talk to employees and he needs to respect them because he wouldn't want anyone talking to him that way. His response was I am the manager and I don't care. So once I seen that he didn't care I walked away and apologize to the young lady. I feel as though he is very unprofessional and setting a bad example for the store.

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