Information, reviews and public commentary for US companies


Forever 21

2001 S. Alameda St.
Los Angeles, CA
Do Won Chang
(213) 741-5100
(213) 741-5161
Twitter IDs
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Anonymous - 1 d 23 m ago

They are horrible!!!!! Have yet to receive my items. When I called customer service I was hung up, placed on silent holds and transferred to dead air. Even zero stars is too good for them!!!!!

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Anonymous - 2 d ago

Hi I am at the Modesto in California and I was told by an assistant manager Michael that they do not service there customers they hospitality them. As a manager at a company I would never tell any customer that. I am truly upset I was trying to get a refund and I have never been disappointed in service.

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ih821 - 4 d ago


I never recieved my check and calling them gets you no where. Don't shop there or work there

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UNHAPPY - 9 d 2 h ago

Had fraud on my account, but was told accounting will call me back. I didn't place an order, do not have an account and I can not get anyone to help me. Going to BBB.

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First & Last time customer - 10 d ago


Emman was the agent I got via chat and was very rude. I asked for a supervisor and was told there weren't any. The chat was ended after telling me they dont have corporate info. I will never shop here again.

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Anonymous - 13 d ago

Customer service sucks no help what so ever on an order I purchased I've been waiting 2 weeks and still nothing very unprofessional and disgusting will not be ordering from this site ever again.

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Irritated - 13 d 24 h ago


Is anyone alive over there? Seriously no one answers. I tried every possible line so that maybe I can get transferred to the right one and not one person.

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Alli - 13 d 4 h ago


Absolutely terrible customer service. I spend way too much money here to be ignored when I receive a DAMAGED PRODUCT. Someone answer me for god sakes! How can I company be this absent?!

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Anonymous - 15 d 14 h ago

Horrible people to work with. Have no ethics, cold hearted. Treat their employees as property. Only have Koreans in top management . The worst ever!!!

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Problem solved - 15 d 5 h ago

What's your problem with Koreans? If you're too good to work for them then don't.

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Angryhusband - 16 d 22 h ago


Horrible store, my wife went there, (Patrick Henry mall location in Newport News Virginia)was in the dressing room trying on like 6 outfits. When she opened the door to leave the dressing room there were 3 employees and police officer at the door. The employees called mall security and a police officer because one of the employees said my wife was removing security tags and putting clothes into another bag from another store! By the way the police officer checked my wife's bags and clothes and found that she had stolen nothing and removed no security tags!Hmmm.... 1 how would an employee know someone was removing security tags if they aren't in the room to witness this! Called to talk to a mangager. Manager was very rude and unapologetic about this. She said they were just following "company policies". The manager then said she was not going to let me "disrespect" her like I was by calling them liars and what not. I said yes you are going to let me "disrespect" you like this because that's exactly what you did to my wife with calling a police officer (whom I'm sure could have been out doing actual police work instead of dealing with un trained rude store managers) this is the pony in which the manager hung up on me. Needless to say I will be spreading the word on the horrible manager and employees at this location! Spoke to a nice guy from customer service at there corporate offices, he said someone form "upper management" would be contacting me. Still haven't received a phone call (probably won't)

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Zebulon - 42 d 20 h ago


I called the customer service number to return two items that was incorrectly described on the site and requested a return label. The person was rude and repeated several times what was wrong with the item and when I ask her was something wrong she hung up the phone. This happened on March 12, 2019 at 6:18pm, called back requesting a Manager or Supervisor she has me on hold for 20 minutes hoping I hang up. I will never purchase anything from you guys and will post this on my blog, twitter and Facebook. Horrible customer service

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shortcake410 - 41 d 20 h ago


I called too, very bad customer service, they guy who was "helping" me had an attitude. I chatted with someone online and they're helpless. they dont want to help you at all .I ordered 4 pairs of heels, 2 pairs were damaged, I been back and forth on emails and still nothing, they expect me to send back the damaged items with the cheapest return label they could get so I cant even get tape in the post office for free, I have to pay out of my pocket. im tired of this situation for 3 weeks, I think its been longer than that. I have 3 kids and I dont really have the time for this unprofessional company. today I was just chatting with someone named JC and he/she said "I will be ending this chat now", what kind of business people do that? if I wanted damaged items ill go get them at goodwill or at a yard sale. also, items are so cheap material for a big price.

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flaminghot - 32 d 15 h ago


I HAD JC and JC was in such a hurry to get it over with, without even helping me with the problem. suggested some things to do and when I did and said it didn't work he/she gave me so much attitude like, "well I don't think you did." wtf. and kept repeating the same phrase "is there anything I can help you with" overriding all my questions! and when I answered no, ill be seeking another assistant. boy was he/she quick to end it in .5 seconds. when I did another chat, that person found the bug on my problem and helped out.

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Nikki - 20 d ago


Customer service is horrible!!!! They don't speak good English and they repeat what you say a lot

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Nikki - 20 d ago


I have tried to reach out to corporate for a problem I've had since last year. I can't get a live person on the phone and I have called 7 times. This is the Northgate, CA store. The DM of that store isn't nice and she constantly raised her voice during our conversation. I contact customer service and they are horrible. I'm very disappointed as a card holder

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Nevaeh Herrera - 20 d 14 h ago


Hi i would like to report your Westfield Oakridge store in San Jose, California. It is very messy, too many clothes scattered, i can find nothing it's a horrible shopping experience and such a hassle. I love your company yet it's always trouble with your oakridge store. Management is very poor clearly considering the condition the store is ALWAYS in. Not an experience I have had there which was easy to find something I liked. There are mountains of clothes in the fitting room just there, it's awful. I will never return to your westfield oakridge store again.

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Krystal - 21 d 11 h ago


I know a couple of people that work at forever 21 in Lakewood, ca and they all say that the assistant manager named Sharon is extremely rude and unprofessional. Something needs to be done. She needs to get fired! It's not the first time I've been told this. Why do you hire people that think they could demand people to do things, there's a way to speak to your employees. And by yelling and demanding them to do stuff isn't the right way. And if you're scheduled to get out at a certain time you cant force anyone to stay. That's why youre schedule is made. If nothing is done to fix this issue I will make this public.

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Sheila H. - 24 d 23 s ago


I went to FOREVER 21 at the South Coast Plaza, Santa Ana yesterday with my daughter and had an enjoyable experience. She chose a couple of tops. All very good but was most disappointed that when we came to pay there were no paper or biodegradable bags for my daughter to put her purchase in. It's 2019, the tragedy of plastic is all over the news please rethink you bags so that your customers don't add to the pollution..

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Dee - 30 d 4 h ago


I went to the Lenox Mall store in Atlanta, GA. and one of the sales clerk was RUDE to me in front of my daughter and other employees. She was a black woman with short hair wearing a camouflage print jacket. I don't know why Forever 21 sets their standards so low when hiring people. What is the problem!?!?

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Dee Racist Bitch - 30 d ago

You tell em girl. How dare they hire a person of color!

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Amy - 32 d 20 h ago


Terrible customer service at the Brandon Town Center Mall location. We usually shop at the Palm Beach Gardens Mall location and have never had a problem. My underage daughter wished to try on some clothes and asked that I, her Mother, help her. The dressing room attendant Carlye made a big stink when I tried to go in to help my daughter. She refused to allow me in saying repeatedly that only 1 person could go in. I tried to explain that I was her Mother and she said no...only her. Needless to say we did not buy anything and I will make sure to avoid forever 21 in the future.

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Broken - 33 d 19 h ago


I feel in the Albany store on December 12, 2018 due to a wet floor with no signs. Ended up with a broken thumb and after two months in a splint and sleepless nights from the pain this place offers me $2500.00 to pay my medical bills and tells me I should be happy they are offering me anything at all. Then they have the gall to tell me they didn't even see me on there store securtiy camera. If I was stealing one of there $5.00 shirts they would have it on camera. What a load of crap. You can talk to my lawyer.

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Koesha - 37 d ago


Horrible, horrible, horrible, horrible customer service. I purchased 3 items online. My order did not come on time, the customer service was extremely rude. Had me on hold for over 30 minutes to speak with the mananger. The manager was rude also. All of them were rude, Liz, and Karen are the 2 names I remember. I will be returning the items once they arrive. I will no lonher support a business that does not treat their customers with the up most respect. This is ridiculous and forever 21 should be ashame of themselves and they deserve to be banned and close down for eternity.

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Hails - 38 d 9 h ago


I used to work there ! And after not coming to the store in 4 months I wanted to exchange a skirt and a old co worker helped me ! (20 mins to closing ) looking for the last skirt !!!in my size ! And I tell you this manager just hates us when I was working there and even after I HAVE NO CLUE WHY!!!! . Well she was helping me ! Then the manager told her to stop ! Like wtf TYPE OF SHIT IS THAT?!!! Manager told my old coworker if she helped me she'll SEND HER HOME !!! For helping meee !! What type of shit is that !!! Littelrys the dumbest excuse ever to send her home !!! I don't even work there !!!! I just wanted my skirt in a smaller size !!! I didn't even find it no OTHER WORKER HELPED ME if the manager was so mad tords me she could've told me straight up ! She's done it before because I talk to customers for to long ?!! Or I'll be sent home !! Tf !!! I didn't find my skirt so I left and told my old co worker bye and saying ima just return it next time for my money back SO THEY WONT GET A SALE !!! And I said it loud for the manager to hear ! Trust mee ! Fuck her she could've helped mee BUT NOOO! She had to go threaten her to not help me !! Bulshit !!! Makes me mad I didn't know how to call hr on her while I worked there the experience was soo freakin shitty I swear it messed with my mental heath ! Ugh ! .

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