Information, reviews and public commentary for US companies

 

Forever 21

Rating
0.353125
Web
http://www.forever21.comĀ 
Address
2001 S. Alameda St.
Los Angeles, CA
90058
Contact
Do Won Chang
Role
CEO
Phone
(213) 741-5100
Fax
(213) 741-5161
Employees
6,000
Twitter IDs
@Forever21
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Anonymous - 4 d 20 h ago

I worked at forever 21 for about two good months now and my main manager said that my paycheck will take about 2 weeks but it's been TWO MONTHS THAT I HAVENT RECEIVED A PAYCHECK!!!!

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Shocked - 4 d 19 h ago

wow

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McKenna b - 6 h 34 m ago

Did you sign up for a card or were you supposed to get a check (direct deposit) I know a girl from my old store who got the run around because she had a faulty card ..

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Very frustrated!!! - 13 d 23 h ago

0

My daughter works at Forever 21 and does not complain often she understands that she is part time and only works 15 -20 hrs a week. Today she asked about more hours and they told her that she could not get more hrs cause it's slow and that management is cutting hrs to make them look good so they could get there bonus. And that came straight from the manger herself. Very unprofessional I told her to contact the labor board and to contact the company human resources department. It's sad they cut even the custodian hours. How do we fix this who do we talk to?

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Anonymous - 12 d 19 h ago

The labor board can't do anything about that. They have a payroll budget to stick to. Don't cause trouble for people.

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Anonymous - 11 d ago

You will get your daughter fired before you get her help. She is part time, they have the right to cut her hours any time they want. While that sucks, most companies are that way. If she wants something different, get a job at a place that doesn't suck. It's Forever 21...everything they sell is cheap and over-priced. If you are the one on here complaining, and that is where she works, my guess is she is in high school...good for her, for having a job. Be happy she wants more hours, don't get her fired trying to "help." All companies have managers who want their big bonuses for cutting labor, which means firing the people who rock that boat.

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Nikki - 7 h ago

I also worked for them and was cut hours .They told me if I didnt like my hours to go somewhere else .. I have tried calling human resources about my letter of resignation and they said they cant help .. this company is a joke

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cassandra h - 19 d 44 s ago

0

I have been trying to contact human resources but no one will give me the number. who do i have to contact to get that information .

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Anonymous - 2 d ago

Did you have any luck also trying the same. Need a address and/or number. Need to send them a certified letter, which I believe they maybe getting sued. By a party that was in a accident with my wife, when she was driving a rental for forever 21, while on the clock, which happened almost 2 years ago.

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SC - 3 d 5 h ago

0

Hello,

I have been shopping with Forever 21 for since I was in High School. This week however, I ordered a package online & my account info had my old address on it. I called F21 to change the address, they said I needed to contact the carrier. I called the carrier & they said F21 needs to authorize it. I called about 6+ times to F21 Customer Support & they have been giving me the run around.

Now they're saying they don't make calls so I would need to do a conference call, but when I did they proceeded to tell me that they don't accept any conference calls. So at this point I am frustrated and disappointed.

I spoke to someone on the Customer Support Center & she was VERY rude. I asked for a supervisor, she told me "there's no supervisor here, have a good day. I'm hanging up." I asked for her name & she hung up.

Who can I contact in order to speak to complain about the issue with the Customer Service rep. & to get my package authorized so that I may receive it. I am completely shocked that I received this treatment after being a loyal customer.

Thank you,

SC

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Anonymous - 3 d ago

1

Same thing happened to me today. They told me it wasn't there issue

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Anonymous - 12 d 4 h ago

0

VERY DISAPPOINTED IN THE MASSAPEQUA MALL FOREVER 21 STORES THANKS TO THEIR CLOSING MANAGER STEPHANIE.

SHE IS VERY UNQUALIFIED TO BE A MANAGER. SHE DID NOT CARE ABOUT CUSTOMER SERVICE. I RECEIVED AN EMAIL FOR FRIENDS AND FAMILY FOR 21% OFF IN STORES. AS I WAS PURCHASING MY ITEMS, I FORGOT TO SHOW HER THE EMAIL ON THE FAMILY AND FRIENDS. BY THIS TIME SHE HAD ALREADY RANG UP MY ITEMS. MY FRIEND WITH WHOM I WAS WITH REMINDED ME ABOUT COUPON AS SHE CASHED OUT HER TRANSACTION. I THEN ASKED THE MANAGER (STEPHANIE) IF SHE COULD RETURN MY ITEMS AND I WILL REPURCHASE JUST SO SHE COULD APPLY MY INVITE (COUPON).

SHE QUICKLY SAID NO AND LEFT US ALONG WITH OTHER CUSTOMERS (SHE WAS THE ONLY ONE AT THE REGISTER) TO GO TO THE BACK TO PRINT OUT A COUPON I ALREADY HAD. ABOUT 10 MINS LATER SHE COMES BACK AND SHE STILL REFUSED TO HELP. SHE STATED SHE DIDN'T CARE IF I RETURNED ALL MY ITEMS AND GO SOMEWHERE ELSE TO PURCHASE MY ITEMS.

SHE SHOWED NO PROFESSIONAL MANAGERIAL SKILLS. SHE REFUSED TO GIVE US HER NAME AND WHEN WE ASKED FOR THE STORE PHONE NUMBER SHE TOLD US TO GOOGLE IT BECAUSE SHE DID NOT KNOW IT HERSELF. WHICH IF SHE WAS MANAGER MATERIAL SHE WOULD HAVE KNOWN IT WAS ON TOP OF EVERY PRINTED RECEIPT. YOU WOULD THINK SHE WOULD WANT THE CUSTOMER TO COME BACK BECAUSE THEY HAD A GREAT EXPERIENCE. I WILL NEVER GO BACK TO THIS FOREVER 21 BECAUSE OF STEPHANIE.

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Anonymous - 12 d ago

I RETURNED ALL MY ITEMS AT THE MASSAPEQUA LOCATION BECAUSE SHE DID NOT CARE IN WHICH STEPHANIE MENTIONED THAT IF I DID NOT MENTION THE SALE SHE WOULD NOT EVEN TELL ME. I THEN WENT TO THE BAY SHORE MALL FOREVER 21 IN WHICH A SALEMANS NAME GIO HELPED ME FIND ALL MY ITEMS THAT I RETURNED AT THE PREVIOUS LOCATION. FROM NOW ON I WILL SHOP THERE. THEY WERE POLITE AND VERY ATTENTIVE AND HAD THE COUPON READY FOR CUSTOMERS WHO DID ASK. EASY AND SMOOTH TRANSACTION AT BAY SHORE FOREVER 21. LEFT A HAPPY CUSTOMER. THANKS GIO

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Nora - 12 d 4 h ago

0

My first time visit to forever 21 was last Sunday. I purchases two pairs of earrings. At the register the clerk stated,"you know you cannot return them, all sales are final." I said, Why would I want to return them? Well now I know. I wore and pair in Monday, when I undressed one earring fell apart. I only lost $6.50, Forever 21 has lost not only a new customer, but also those who ask what I think of them. I guarantee you, I won't shop there again. This was at the Turlock, CA store.

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Zarina Mahmood - 12 d 7 h ago

1

Hi there

>

> I purchased these lovely boots from forever 21 in New York 1 week ago.

>

> I have worn them twice only ! and the heal is already starting to loosen up and I am so disappointed as I loved those boots.

>

> I took them to the shoemaker today who at a first glance told me to chuck them in the bin unless I wanted to break an ankle as they are not secured with any screws.

>

> So please advise as I would like a refund. I don't have my receipt as I had no plans of returning them once I was back from nyc I am based in the uk

>

> I am extremely dissapointed that forever 21 are selling these faulty goods.

>

Please advise how I can get a refund I have bedn in contact with uk office and they have told me as it was not purchased from uk there is nothing they can do

>

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Anonymous - 13 d 6 h ago

0

I've gotten the forever 21 credit card, payed the balance in cash the same day. Return item next day & they want to add it the credit to the paid of credit card. This is not my account, why would I get a credit instead of the cash .

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Anonymous - 13 d 6 h ago

0

Every time I go into this store in Waterford Lakes Plaza in Orlando, Fl 32828, the workers are not working, one cashier & extremely rude. They act like they are doing you a favor by waiting on them. I like the clothes & shoes but they need to gives customer service eithic training.

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Anonymous - 25 d ago

0

I order 7 items from forever21 online , the tracking number said it was delivered but i never got the package, i email forever21 and they acted like they didnt care , i called fedex and usps , every one kept saying that is was delivered but i never got the package, i need my $66.64 back !!!!

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Anonymous - 15 d 8 h ago

0

they did the same thing to me. i never got my items that i paid 120 dollars for. i am filing a complaint and also disputing it with my credit card company. you should do the same thing!!! fuck them.

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Carole boyce - 20 d 6 h ago

0

I ordered several items from Forever 21. One of which was a pair of pants in 2X. Upon receiving the order, it was clear that the pants were nowhere near a size 2X as was advertised the waist was 30". I called the customer service department and was told that I would have to send in visual proof of the size discrepancy (ie: pics). I did that-and was told that I'd have to pay for return shipping, and if upon inspection they deem my claim to be valid that they would cover the shipping cost. However, my concern is that once they receive it, they will find some excuse for not honoring their word as was done in the past. I called again and was told the same thing. Soooooo, I will return the item and pay the shipping fees, but I will not order from Forever 21 again. Fashion Nova and Ashley Stewart will be my go-to online sources for stylish plus size clothing that is more true to size, and just as affordable. I will not buy from Forever 21 again, nor will I recommend anyone else do so.

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Anonymous - 24 d 5 h ago

When I visited the forever 21 in Northlake charlotte nc a day ago there was a lady name Casey groat she was very rude I asked her to look for something for me & she assist me with a attitude and when we didn't find the item she walked away and talked to another co worker and I over heard her say if I couldn't find the item what the hell do she want me to do & she was on her phone my whole visit

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Unhappy Customer - 27 d ago

2

The Cedar Hill,Tx Forever 21 and there employee's are so busy on there personal cell phones they can't assist you. My daughter and I was there last night this young lady was on her phone for at least 45 minutes. I'm like where is a manger when needed. Im sure she was still on the phone when we left. They customer use to be the Top of customer service. Mr Corporate please address your employees about customer service and being professional. ....No Cell Phones

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LeAnn Cintron - 30 d ago

0

Ordered a pair of boots. Had to return them because the shaft was made to small and wouldn't zip close. I contacted the customer service and was told I have to pay to have them shipped back because it's a regular return. The boot was made defectively. I ordered a size up and still the shaft of the boot was way to small. The site should have the dimensions of the boot so that the customer can make judgement accordingly. I had to pay 19.90 shipping and I only 34.99 for the boot. So I'm reality all I'm getting back is $15.09 back from my purchase. This isn't fair and I should not be held accountable for shipping cost because your company failed to provide proper size information. Will not order anything from them again

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Anonymous - 30 d 17 h ago

0

I went to the store yesterday September 20 I bought a pair of leggings went home to take the tags off and the crotch has a huge hole in it. Took them back and they wouldn't give me my money back or store credit or let me get a new pair they said if I want a new pair I have to pay. So I'm out of 31 dollars. I WILLL NEVER SHOP HERE AGAIN LOST MY BUSINESS. piece of crap. I want my 31 dollars back. To not even mention the manager was totally rude. I've worked in customer serve for along time and the fact that they turn down customers and still their money when they have damaged product and won't give the customer anything is very very poor. Forever 21 has lost my respect and my money

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Anonymous - 31 d ago

Store New Orleans Oakwood shopping center. I am frequent customer with my 11 yr old daughter . I was told that I was not allowed in dressing room with her.

We left .. not shopping in that store ever again

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