Needed to order a part but it had to be flown in the freightliner in Harrisburg,PA was going to do it. I'm in Maine on my way to Florida needed a J-block for a/c to work. But was told I needed to come in and pay for the part first. How is that when I'm in Maine coming down and going to give you EFS for the part. Just order it and I will be there it's a part I need. Then they transferred me to the service department to see if they could get me in and the mechanic didn't even know what a J-block was, what kind of people do they hire to work on our trucks that we pay a lot of money for and pay freightliner a lot of money to do the work. When the mechanics don't even know their parts. So you just lost a $200 sale on a part and a $400 labor bill
Freightshaker dealer in Edmonton sucks https://www.youtube.com/watch?v=YiOwNOvPjWo
I had my truck repaired at Tag Truck Center in Memphis, Tennessee. They where not very good at communication and way over charged me. They where told just put back together and I would pick it up they then made offer to keep repair under $9000.00 when completed was charged almost $12,000.00. A week after being out on road truck broke down costing over $300 to repair. Something that should have been replaced by your service. Then a customer service rep dragged me around over a month then tell me to stop communication with him. The repair invoice # is rs060076509:2. Have filed complaint with BBB to get resolved or see if you can resolve. Next step will be legal action. BTW was looking at the new Cascadia really like it a lot. But depending on what happen here will have to see. Thanks Kim Shires
I am a hurricane Harvey victim in Houston, Tx. My truck was damaged internal and external during that time (Aug. 2017). I placed my rig in the Houston Freightliner in August and it's been there ever since! They would call me to tell me it's ready and each time (6/7 Times). I had to take it back within the same day! The Houston Freightliner seems to not be able to resolve the problem because as of today, it's still in the service shop! I am very frustrated because I'm not getting answers as to why they're not able to resolve the problem. The guys are rude and don't seem to care but only the payment for services that I'm not getting. This is my first step in trying to get the issue resolved. Legal advice will have to be the next.
Freightliner is going to lose my company to peter or star because of things one dealer in la started and dealer in phx finished.
Wiring harness for dosser circuit..
A warrenty job that neither wants to pay for so it cost me 1900.00 to get rolling again.
Sad to see wat was once the biggest seller loosing so much market share.
Definately a small claims case will be persued
Hey Mr. Robert Cunningham I am a small buisness operator and I got robbed at the freightliner dealer in Seattle Wa. They stuck me with a 800.00 bill for just 20 gallons of fuel and no parts. I want to dispute this bill. Thank you....
When I move to left my truck left side lights turn of or auto turn I call to Manitoba frightliner Winnipeg there one guy he said one plate needed to change his price 730 I leave truck in dealership to do that also for 790check up but after four days at late evening we pay about 2000 thousand but when I pick the truck have same problem only one wire is broken but they unnecessarily put part for two thousand already they 're charge 221 dollar from also in between this period we have to buy prenatal truck but service guy say we not care for that you talk to frightliner
I am a single truck owner operator. Unfortunately I chose to own a 2013 cascadia. After a year and 12000.00 in repairs and numerous glitches and problems I can honestly say I am disgusted with the Freightliner brand. After battles over shoddy designs, shoddy dealer repairs, advertised but not honored warranty on parts and labor, and general customer dissatisfaction in every possible catagory I am done . Your trucks are the lowest rate of so called design and craftsmanship( just google it there are pages and pages of complaints on cascadias alone) and your warranty programs are nothing but gray areas that allow the company to keep from paying what days.
Your board members and executives should be ashamed of your product and your policies. I would love to make claim with the BBB or the state attorney general but I know with all your assets it would be fruitless.
After a week in the shop I left paying a 3900 repair bill because the select warranty doesn't cover anything in the cooling system. What didn't know was I left with a coolant leak and several loose or missing bolts. Then had to go round and round about a non existent deductible on what was actually covered by the select warranty . All this from a dealer. This will be the last Freightliner I own.
I just have one question. I have driven many different models of Freightliners and other semi trucks over the years. Here's what I DON'T understand....why is it that every Freightliner I have ever driven, the speedometer calibrated to one mph lower than the gauge or digital reading?!
I am BALDEV SIDHU from Winnipeg Manitoba my truck in frightliner shop from Saturday but they not fix today I call more time but they not response there one guy when I ask them why you not response he speak rude his name is Brendan on service call in Manitoba frightliner Winnipeg
My company Bennett's tire, auto, & diesel repair had went on a service call on October 19th 2017 to replace an air bag on a trailer for Curry's transportation services & Freightliner of 4200 hwy. 61 S., Muscatine, Iowa 52761, with U.S. D.O.T.# 864537, & M.C.#418987. They signed the invoice and paid the bill for $1166.02 with a credit card, (the bill was a little high because of it being out in a little town far away, & for us having to call in a second truck to help with repairs.) Then on December 21, 2017 they decided to dispute the bill saying it was to much, with no call or warning of any kind which put my bank account in the red (us being a very small company) What I don't understand is why a big company like Curry's, Freightliner which has there own road service, would call us out in the first place to do as service call for them when they have their own people to do that work, and then stiff us on the bill, then i tried to call to reason with them and Dywane Hook just blew me off not returning my calls on 12/22/17, then leaving for the Christmas holiday, then talked to another man there by the name of Bruno and he told me he would look into it and call me back. I never received a call and when I called back he also had left for the day. This leaving us with no money for our Christmas. This is a a very crooked company so be very leery doilies business with them. They also have other businesses and carry the Freightliner name so any Curry's of Muscatine, Iowa, be careful.
My associate in Liberia have gold bars for sale and made a contact to look for buyer at lower price. I think is a very big investment. If you are interested please get back to me at (hidden) Thanks for your response
Birmingham Frieghtliner is possibly the worst of all frieghtliners. The guys are just standing around doing nothing. They quoted us 6783 for a fucking oil ring. They've taken almost a week to tell us the quote. It's the holidays and they're taking their sweet time to get done what most small business mechanics would have done in a day or two. This is ridiculous for us to have to deal with this. Either hire people that will work and do their jobs or close your business down!
I purchased Freight liner Cascadia in May 2017 model 2018 from Windsor. Starting from winter weather i left my Truck in Team Truck Windsor ON workshop more than 3 times for 1 to 2 days each time due to heat problem. Service department just making fool of us and still truck is in the same position there is no heat in front portion without heat it is too hard to drive. i have lost my business of thousands of dollars Now service department has issued one letter showing that part is not available in North America.
I was having business with VOLVO I have shifted my business with Freight Liner Now result is just so bad I cannot understand what is to be done. It has become hard to pay instalments
I went to freightliner team in Windsor ON Canada.as i have five truck of freighliner. So every other day i need spare parts for my trucks but, These guys are so disgusting as they always do racism with brown people.
What happend with me day before yesterday. I went to buy some turbo parts for my truck as other white skin people are also doing for their own trucks.
As i asked one of the sales person to show me the particular part. He said " i am not going to show you that truck part. If you buy it then only i can take out that part"
And i was like what :::::::
But with white people he was showing every and each part they are asking and were giving bad smileson my face. I felt that freighliner team in windsor is racist to me and with other brown people.
Then i left the counter in anger and decided to post on freightliner website.
It was so bad behaviour and bad manners . I did not expect from professional team like frieghtliner.
Someone with bifocals should lay in the bunk of your 2018 cascadia and try to watch tv,it is impossible to do with glasses on , I really like the new truck,but, no flat surface except for the writing table? It has no lip and slides very easily anything on it hits the floor if you bump it.
Mr Raymond , I found the service dept third shift manager to be inconsiderate and condescending to the customers waiting for their trucks to get serviced. Some who have been there on the location as long as three days.
I took my truck to Freightliner Oklahoma city as it derated and stalled while driving on freeway. I told them that for the last month I've had to perform a park regen every 500 miles. After their diagnosis they told me i needed new DPF filters. I told them that i just had my filters baked 3 months ago. I also told them to please check the dozer injector as a friend of mine had a similar problem.They redponded by saying that i have high soot levels therefore needed new DPF filters. After they changed my filters and cost me nearly $3000 i got back on the road and sure thing 500 miles later i had to perform another park regen. I called them and they told me it's normal after the procedure to perform a park regen and they said that my problem should go away,only it didn't. I ended up taking my truck to San Diego Freightliner that performed a diagnostic again charged me 5 hrs of labor and end up changing the $180 dozer injector and ive been running for 2 months now and haven't performed a regen yet! I want my money back!!!!!!!
I bought a brand new 2017 cascadia evolution automatic In Dec. 2017 first three months become terrible for me every week my truck need to go to the dealership have electrical fault issues Many components fails to work on the road. I face big down time, all the staf in Freightliner Winnipeg Manitoba knows my unit, in last week of January 2017 they replaced the PNDB as it got internal failure. Now after 10 months the same part have internal failure, they didn't solve the root cause of the PNDB failure in January 2017 and now before the end of one year the part stopped working.
Very disappointed now they want me to pay for the parts and labour too. I am wondering why there is no recall for the 2017 manufactured units when there are a lot of problems.
Transwest Freightliner in Brighton, Colorado should have their affiliation cut off. If that's how you people do things. We are currently sitting in Jerome, Idaho at another Freightliner( the third in as many weeks); to have the work done that was not finished. Forgetting to put two bolts back and not tightening others has cost us a good load. After over $10k was spent on repairs we are once again' dead in the water' thanks to the negligence of one of their professional techs. Who will be reimbursing us for all this? That's what I thought, nobody.
I have a 2016 freight liner Seneca motor home. The TAG truck service company in Memphis is the closest service facility. My freightliner only has 10,000 miles on it. The engine belt started slipping and now has to be replaced. TAG called me today and said freightliner not a warranty the issue. I believe it is absolutely ridiculous that a truck with only 10,000 miles on it, that is eating belts, is not covered under warranty. If this is how they back their engines I don't recommend buying a freightliner.
I work for Swift Transportation, and took my truck Warner Truck Center in Salt Lake City to get a couple of things fixed. One part (the column gear shift) wouldn't be in until 11/3. I told the service advisors that I still had a lot of my personal belongings in the truck, and they told me "We don't have that problem here." I had to go to Kansas City to get another truck so I could make money. When I returned in mid November, I called to say I was coming to get my truck, but it had already been picked up by a Swift employee. The employee said when he picked it up, NONE OF MY PERSONAL THINGS WERE IN THE TRUCK!! What the hell kind of place are they running there? I have made a police report with West Valley Police Department so they can investigate since the service manager Matt Trepp said he was too busy to look at videos to see who ripped off my things while the truck was in their possession. Now I will be contacting an attorney for further action. That is bullshit!!