Is there any corporate officials that over see your dealerships ? Currently have a truck at your dealer in Fresno California , it was towed in with transmission problem and was told they could get it right in . But two days later nothing even diagnosed so called to have it towed out to another shop and convinced me they would get right on it . So I trusted them ( huge mistake I guess ) drain the oil and found chunks , called me and told me , my first question was was it full of oil and was told yes . Two days later , several more lies about when the transmission would be out , they called to say that it has torn out gears but looks like classic lubrication failure and must of been low on oil . So now I'm furious and asked exactly how much oil was in it . Was told they don't know and even accused of bringing it to another shop before I brought it to them . Even though was towed off the freeway directly to them . And point blank they said they don't think warranty will cover it because of a so called lube failure . Always dealt with local dealer that has been honest and great to work with . And thought the freightliner name came with certain values and customer service but am getting proved wrong . If any one from freightliner could help I would appreciate it . (hidden)
Bought a 2017 Freightliner Cascadia and where they assembled the truck didn't do a good job. With 160 miles on the truck I had to get it towed because a foreign object was in between the connection where the oil line and engine block meets. I lost all my oil. Michael Gregory
hello sir i have 2012 cascadia with 740000 km and need to change water pump i want to know that is it under warranty pls let me know
I have been driving a 2014 Cascadia for 354000 miles and it has set 2.5inches lower at the steer axle than the front drive axle when loaded. All axles are air ride. It's set up for a truck on springs and I'm now chewing up the tread on the right rear tire. The truck is on super singles.
I had a 2012 freightliner cascadia for a 4 year term with Diamler truck finance. Ran for a good company for 1 year and a half and had nothing but issues!! Check engine light every week or so and in and out of super 8 hotels that kept me giving all my money to bed bug hotels and mechanics. We are paying $$$ for their lack of education on their own product!! I had a 2001 columbia that i bought in 2007 and paid my 4 year term with another bank!! I had to voluntary surrender my 2012!!! I'm so pissed off !! Killed my credit on a line of poor product!!! I feel like a test mouse because the more I went to the mechanics the more they even said " it's a big mess"!!!! You could be waiting for a week before you get your truck back and that means more money to the hotels!! Tried to gain ground over and over but it just became a cycle of no end!! I had to give it up and value my life more than to run behind a new piece of junk! Looking for a class action lawsuit!!! this is so wrong!!!!!!!!!!!!!
After having my truck for a whole week and not initially truly knowing what was wrong, I'm just glad to not have to deal with the people at the Dallas TX location anymore. I spoke with 3 mechanics and after telling them what was wrong with my truck, they INSTANTANEOUSLY knew the clutch was the issue. WHY did it take the freightliner mechanics so much of my time, MY MONEY to figure out the issue. I tried to reach out to the manager and basically, he was never available. I'll NEVER deal with them again. How can you charge someone for your mistakes while "figuring" out the issue. YOU'RE the manufacturer!
My wife and I both drive 2017 C-2 Frightliner school buses. I would suggest you change back to the steering radius that was on the older C-2 . The new 2017 make it very difficult to do some of the turn arounds that are required . This is a setback for the industry. Wish I had my 2015 back.
Thank you Ms. Cindy!
you were so kind and helpful assisting me over the phone today. I was telling you about the issue we are passing with our truck that was repaired in Amarillo, TX( Freightliner )we spend a lot of money and broke up again after that reparation with the same issue here in Houston, TX and now no one wants to help us with this big issue. I hope that with the phone contacted number that you provided to me some one so helpful as you will have a solution for our situation. ( I would like Corporation be involve because sometimes for the english barrier I feel discriminated.
Thank you!! you were so amazing when you heard me crying over the phone. I really appreciated. Blessings!
Do u have corporation ph number??
I am a company driver, so I won't mention my company for fear of being fired for a negative review against the TRASH that we purchased in 2013.
The 2013 Freightlineler Cascadia's that my company purchased in June of 2012 have had nothing but problems since the day they were delivered from the factory.
My company bought 11 Cascadias that year, and EVERY single one of them had to be sent back to the dealer because the roofs were leaking.
The headlights were adjusted in the freaking trees, quantity control valves on the fuel system were bad.
The DEF systems are JUNK and keep breaking down.
Water pumps, EGR Sensors, Fan motors, Steering King Pins, Coolant systems, Inside Driver Cabnets that fall apart, Buttons on the steering wheel that short out, Clutches, Water Pumps, Exaust Systems, Nuts and Bolts falling out of the overhead compartments, A CB antenna system that is pure crap, etc, etc, etc.
All of this in the first 300,000 miles!
If you are thinking about a Freightliner Cascadia as your next purchase, RUN Far, Far away!
I told Rex Maneger on service that the truck was having the same problem that I brought it for then 3 mechanics and 3 day later could not find the issue . After that" Rex" got on the truck and told me that the injectors was the issue . But took two other days when he said 4 hour and change me again for the same labor . That it should be warranty . Because I brought it for the same problem.
Couple days ago I replaced my dash valve, which came from the Freightliner Dealrship in Lexington Kentucky. That still didnt fix the problem of my trailer valve. So, the next day I took my truck to the dealership to let them try to find the problem. After my truck sat in the shop for 2 days, they found that it was the dash valve. Freightliner has sold me a faulty part and they admitted to that. Even though they sold me the faulty part, I was still charged $441 for labor. In my opinion Freightliner should stand behind their products and they should have replaced it for free, considering all the trouble because of a faulty part they sold. VERY disappointed with their service. Also, Customer Service is very disrespectful when you call with a concern. Ridiculous.
Freightliner in Fort Pierce, Fl don't seems to know what they are doing. Can't fix a simple brake lock on an axle wheel. I have spent over $4,000 in parts and labour from July to August 15th and the the problem has not been fixed. Customer service is very poor. You never ever get an update of your truck; you have to go in person to see what is going on and they lie to you with lots of false information. This Freightliner dealership has been a nightmare
I drive a 2015 cascadia and love it. Hitting my 200k mark soon. It does eat starters thou. Only problem I have is loves yellow crap fuel. It makes my engine lights come on and regens 3to8 times daily. The more I use loves fuel the more it wants to regen.it takes 5to7 weeks using pilot or flying j fuel to clean out trucks system at which point the truck uses def as it should, when driving as the manual says it will. I'm 100% sure loves is costing freightliner money. Also when running loves fuel my truck is sluggish on take off and doesn't climb hills worth a crap. Its completely opposite if I stay away from loves fuel. I used loves fuel 2 months straight when 1st got truck and 2months ago. That's when I loose power, mpg and it would regen at any given minutes. James L.
Does anyone have anything good to say about Freightliner??
Nope theyre money grabbers and dont care about customers
had my trruck at freightliner atlanta spoke to manager steve because tech forgot to put fuses in sam cab on prior job,they charged me over $600.00 for their mistake.then on top of that when picking up truck all my gauges are not working and they are wanting to charge me $290 for diognostics wow.
Had truck towed n 2 Baltimore Freightliner 7/16/16 for regen problems. Today is 7/27/16 and they have not fixed the vehicle yet or no what's wrong. Unacceptable.
The mechanic here at Freightliner was performing the wrong repair. Should be replacing wheel seal on drive axle not (hidden)
I drove from Ft. Meade, Md. To NFI in Hagerstown to have my truck inspected as an O.O. the mechanic told me of the necessary repairs needed and recommended Freightliner Hagerstown, I told the mechanic what was wrong with my truck and asked service to let me know what it would cost. I stayed there for 8 hours and got charged $72.93 for no cost of repairs. Am I complaning. #4288 claim check. (hidden), go figure!!
ive paid 3333-63 dallors on thursday 06/30/16 trusk speedomere still doenot work still in the shop and nobody answers the phone ,, can somebode help invoice number 15573 north fort myers,fl dealer im broke need help.. rafael alvarez
Freightliner here at methany motors in west virginia. Has to be the worst. The one in mineral wells and the one on nitro W VA. If I was freightliner I would be embarrassed.
I waited all day to be told at end of the day that they did not get an authorization to perform the repair. And now I have to stay one more day to see if tomorrow they could start working on my truck. My truck is a 2016 with 2330 miles.
I guess it Hurst them to pay for the repairsame.
Very disappointed with service.
This is going on in Salina,Utah
This comment concerns Transwest trucks in Brighton, Co. I will never bring my truck here for a simple repair again. Detroit DT12 transmission has a leak from the overflow valve and may need a shift pin bushing replaced. Been here for two days with little or no work being completed.
I have a 2016 Cascadia with 5200 miles. It had to be towed into the Fort Pierce Fl. Dealer.This particular dealer has zero concern for customer service. Ken the service manager couldn't call me back to not come to the dealership after I caught a cab and checked out of the hotel. There was a 30 minute gap between when I called and when I arrived. Ken tells me sorry but I have to order a part that is in Atlanta. Then I ask for a parts runner to take me back to the hotel. He says ok and just leaves me there and I sit in the drivers lounge for over an hour. Which is a dump! I caught another cab..
If tomorrow is as bad as today.. I won't stop making calls and sending emails to every person that deals with customers and freightliners until there is satisfactory resolution. I will be resilient, relentless and unforgiving..
Freightliner Corp. and Louis Bachrod (dealer), you had better make this right!