Information, reviews and public commentary for US companies

 

Freightliner

Rating
0.826087
Address
9600 W Roosevelt St
Tolleson, AZ
85353-9248
County
Maricopa
Contact
Robert Cunningham
Role
President
Phone
(623) 907-9900
Annual Sales Est
$338,665,329
Employees
210
SIC Code
5013
General profile image

Stanley - 56 d ago

0

Freightliner in Pompano Beach,Fl is running a scam business. I took my truck there for simple oil leak repair and they never fix the issue and charged me $3200.00.

1st time they told me the truck was repair, I went and drove it home, after several hours, oil was leaking in the same spot. I took it back.

2nd time, after 6 days, they told me the truck was repaired, I went and drove the truck home, the following day, I noticed oil leak on the ground and when i checked, same oil leaking in the same spot. I took it back.

3rd time, the same issue and I took the truck back. all what they were doing was cleaning the leak so it look like they did repair.

After 5 days, they called me again and this time, it was a scam. They told me that truck had a engine light and it need new turbo. They told me that the repair cost is more than $10,000. The sales person was ready for me. He asked if I have the money to repair, if I can get loan from the bank and when I said I don't have it, he showed me a brochure for companies that can finance the repair cost. He asked me about the truck title.

I asked him how does simple oil leak has to do with turbo?

I drove the truck to the shop, how comes now it can't even fire up?

when I brought the truck in, it did not have engine light and Technician drove tested the truck some day, what happened?

This is a big scam they are running in that shop at Lou Bachroot Freightliner in Pompano Beach, FL they still holding my truck because as they claim, the truck can't start.

I am in touch with state Attorney office, Better business bureau, and I am waiting for my interview with News media investigator. If you read their review, many complain similar to what I am going through. they must be stopped!!!!!!.

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Anonymous - 3 d 12 h ago

Freightliner dealers are all scammers.

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Cheyenne - 9 d 9 h ago

4

I like freightliner. My issue is that people are making these trucks are 9x outta 10 not truckers. Here are a few design issues I feel need to be fixed not only for safety measures but for other people riding along. #1 as someone me said below the latter is in a weird place. #2 there should be handles to help a person get on the top bunk. What are we suppose to hold on to when getting on the top bunk. There has been a few times I almost fell cause there's nothing to hold on to. #3 the lack of shelving space. There should be shelves for the people on the top bunk. It's just a open space and nothing holding my stuff in place. I place it on the bed and when I hit bumps it sometimes comes flying down. That could be bad for someone. #4 air vents for the top bunk. Everyone knows heat rises. Well it's summer time and cold air don't rise. I have lost much needed sleep cause it's to hot to sleep. Which affects my work performance in turn affects my money, my kids, and my home. Stop using people who are good at designing stuff for new designs and ask drivers what is needed in the truck. At the end of the day it's not about you it's about us who are driving these things we have to be comfortable in what we drive/sleep in. More complaints about your product the less money you make.

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Gahanna dean - 10 d 3 h ago

0

I know someone that works for you big. Drug addict and is cheating on his wife and hiding it thru your company is it so proper that you hire such people to work for you your employees are representation of yourself of your company Kirk rohrkaste is a disgrace to your company making it look okay to treat your family like crap making it look okay to have power and control and to make other people feel powerless to him he Downs other people degrades and he does the same thing through your company I just want to let everyone know looks can be deceiving I can never trust anyone and you should never either I don't understand how Freightliner let a man like this work for him he practices the act of voodoo and trying to hurt his family to have power and control he use such power on me to try to slice my wrist and hurt myself imagine if a customer pissed him off what he would do to them you got to get him out of your company it is a must this man is sick

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Anonymous - 10 d ago

Please take your meds honey. I am working late tonight but I will see you in the morning.

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Michael Tarquin - 16 d 11 h ago

0

Hello,My Name is Mike Tarquin,i am a retired field engineer in the automotive buisness been a master tech over many car lines for 50years,a tech foreman service manager etc i am retired now my rv broke down in latrobe PA took it to new stanton,charged 880 for a diagnosis injector pump bad so i had them replace it on a 5.9 cummins 3200.later they tell me #1and#5 injector is bad,i replied they are next to each other in the firing order and could they have possibly been mixed up they said no,they wanted 3000.to replace them unable to afford it i attempted to drive it to my brother in laws house.

on the way i blew the head gasket,so towed it back to them with no resoulution.the raw fuel going into the cylinders at the wrong time caused the gasket problem,towed to my brother in laws and found #1 and #5 injector lines were crossed upon asking for assistince for this they replied we put back the way it came apart,i had no misfires just a lack of power but it was smooth no misfires ratings on this shop is horrible,i am now forced to repair this myself personally the car/truck industry has degraded greatly not even considering one of their techs could have made a mistake we are only human.

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Vladimir - 17 d ago

1

Guys please do something with your screen brightness it's too bright especially you still installing old hologen buld into headlights... too hard to see sometimes,I wish I could turn it off your freaking screen at all

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Help me - 27 d 10 h ago

Emotional stressed hard worker that was ASSAULTED by my 20 year old supervisor twice on camera then watch's assault on camera with the President of the company and Human Resources and they discuss how my 20 year old Hispanic female assault a 43 year old black male that's worked 16 months perfect attendance and be told we talked to her and she no what she did was wrong and she keeps her job and said I need to clean out my locker and go up the street to work at his other plant I started crying and ask could please start my new job the next day I was a victim I felt no justice was done so I went to the police, labor board, eeoc and a few other people I have been crying like a baby trying to not think it was my fault and it's on camera it's has me feeling worthless and suicide I want you to no who you do business with a owner who let his Hispanic female employees assault innocence black male 43 year old employee with 16 month perfect attendance on camera and remove me and put her back in charge to assault SOME one else no cmpasatiom for mental anguish this is so unfair I have to get up and go to work for this man Industrial Fabrication Gastonia nc 28052 4208 Forbes Rd were I was ASSAULTED even though the police involved I still fear for my life sorry to have to tell you this please forgive me

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Cyndi Hoesch - 36 d 14 h ago

2

My husband and I are in a 2020 Cascadia. The placement of the bunk ladder is in an inconvenient location. Whomever is sleeping in the bottom bunk is trapped in by the ladder. It would have been much better placed off to the right or left.

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Robert Hopper - 41 d 11 h ago

5

For whom it may concern,

I am a truck driver for a large company, (full time), and I also drive a switcher (ottawa) truck for a Freightliner account ( Gastonia NC) as a part time job. I have a suggestion for Freightliner as a hole, why doesn't Freightliner build / manufacture the own ottawa type switcher and release it on the market. I would bet that the company would sale a great deal of them just on name reputation alone. Freightliner could assemble them in Mt Holly NC or in Gaffney SC.

Just fuel for thought.

Respectfully, R.F. Hopper

Robert Hopper

418 E. Davidson Ave

Gastonia NC 28054

(hidden)

(hidden)

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Chad Diel - 170 d 13 h ago

1

Our truck has been at Freightliner in Pompano Beach,Fl for over a month and they have put 3 different sets of injectors in the truck. Stating faulty injectors. The bad part is the communication is very bad and no sense of urgency on fixing it. Then trying to get in contact with someone in management is horrible. I would love from someone in corporate office to call me to at least here us out and to feel the they care about the small companies to.

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Stanley - 56 d 13 m ago

0

Freightliner in Pompano Beach,Fl is running a scam business. I took my truck there for simple oil leak repair and they never fix the issue and charged me $3200.00. 1st time they told me the truck was repair, I went and drove it home, after several hours, oil was leaking in the same spot. I took it back, 2nd time, after 6 days, they told me the truck was repaired, I went and drove the truck home, the following day, I noticed oil leak on the ground and when i checked, same oil leaking in the same spot. I took it back 3rd time, the same issue and I took the truck back. all what they were doing was cleaning the leak so it look like they did repaire. After 5 days, they called me again and this time, it was a scam. They told me that truck had a engine light and it needed to replace the turbo. They told me that the repair cost is more than $10,000. The sales person was ready for me. He asked if I have the money to repair, if I can get loan from the bank and when I said I don't have it, he showed me a brochure for companies that can finance the repair cost. I asked him how does simple oil leak had to do with turbo? I drove the truck to the shop, how comes now it can't even fire up? when I brought the truck in, it did not have engine light Technician drove tested the truck some day, what happened? This is a big scam they are running in that shop at Lou Bachroot Freightliner in Pompano Beach, FL they still holding my truck because as they claim, the truck can't start. I am in touch with state Attorney office, Better business bureau, and I am waiting for my interview with News media investigator. If you read there review, many complain similar to what I am going through. they must be stopped!!!!!!.

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Stefan Kisiov - 61 d 9 h ago

1

Northwest Freightliner Palatine IL . There have not been a time when I had some of my vehicles in and got it back as promised. Always two weeks or more. No matter the job 30 min or 2 days. They would make you wait. Again last week i called and made an appointment over the phone for Monday.Dropped of the vehicle on friday and I was told there is no appointment made.I explained the service adviser the vehicles only needs software ECM reset and update. Our in house cummins certified technician has replaced the header unit but we do have only Pro -Light version off cummins. So first was Monday, today I when I called it went to Tuesday night or Wednesday night. This was is worst customer service. We have vehicles put in for repair with FORD MCI Volvo but freightliner is just outrages with wait time always.

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Daniel Fink - 80 d 11 h ago

0

Houston Freightliner has had my truck for five days, and Ft Worth had it for five days. Ft Worth did two recalls on the truck. I picked up the truck went to my my pick up, the truck ran great, backed to the dock got the load and started for Houston. At about 175 miles of the 215 miles run, I lost power to the doors, wipers, and AC. I drove to Houston Freightliner and checked in the truck. Four days later they start to work on the truck. l get a call about 3:45 pm that the truck is done but they need to go over the paperwork before sending it to CR England for payment. Day five I call them around 9am and am told the truck is done and the paperwork is done, and. That they emailed England for the payment. I call England and let them know . I call HF back at 10:15and am told the truck was done and that they are still going over the paperwork, and would send it to England when time was ready.

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Daniel Fink - 80 d 4 h ago

0

Well there fix only worked for 30 miles. By the time I got back it was 100 degrees. In the truck could not open the windows, and no AC. The service writer was a smartass and said I could just drive it as is. He also said they may get to the truck tomorrow are the next day.

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Paul Brian Kaspar - 85 d 2 h ago

1

Houston Freightliner has had my truck for eight days nd haven't even diagnosed it yet... How in hell are they in business much less me!!! Tried to explore their website and IT'S BEEN CLOSED BY THE WEBMASTER!!!

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Lauren - 99 d 12 h ago

0

Houston location is horrible! No one answers the phones in parts department. Surprised it is still in business!

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Anonymous - 105 d 8 h ago

Why the hell is there no place to put my phone in the new Freightliner Cascadia

you have two square openings that fit one pack of cigarettes each; instead of making one big opening by taking the middle part out you have two openings;

there's no place for my phone

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James Orozco - 121 d 4 h ago

1

Not that you care bout me. Houston freightliner sucs. 6 guys in office phone ring and no answer the calls. Freightliner you suc the big one. Bet I dont get response.

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Doug - 135 d 7 h ago

0

Freightliner yakima ordered a cascadia axle and diff under warranty a week ago, then today say oops we got the wrong, cant find one in detroit or mexico where there built.....

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PVL UNIVERSAL INC - 146 d ago

0

Hi, have change the ECM in San AngeloTX, 03-15-19 after pay a new one before installing they have an issue allready ! 4Pm they close and I have to live to deliver the load on Monday in Iowa .i just drive straight to FREIGHTLINER IN ELMHURST WHERE THEY HAVE TO CHECK FIRST THE ECM ...GUES WHAT ? Not even today 24 March nothing happened and I have an Estimate of a 1000$ ! AFTER I GOT THE ECM IN TEXAS ........WAS NO FUNCTION OF : CRUISE CONTROL ,ENGINE BREAK, WHEN I POOL BOTH BREACKS ALARM SOUND CONTINUE ,JUST IF I PUSH THE SERVICE BREACK Isound stop ! IS UNDER THE WRANTY AND IN TOP OF THAT THE TRUCK IS IN AND OUT FORM SHOP JUST BECOUSE NOT ENOUGH TEHNICIAN ? No Pryor to ........!!!!!! Dear PRESIDENT HOW WE MAKE AMERICA GREAT AGAIN? If I can not work becouse they have to follow the PROCEDURES AND NOT WORKING ON MY TRUCK ??????

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Robert Whisman - 171 d 8 h ago

0

I just used River state truck in la cross wi it was service call to replace red airline took mechanic about 15 min and bill was 567.00 and change that ridiculous I'm a owner operator and you guys just rape us every time I'll never deal with frightliner again you got me once but never again

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Gurpreet - 173 d 17 h ago

0

Helo sir I m Small Onwer Oprater I bought 2017 Frieghtliner Cascadia Avol I have a Problem in my truck didnt get Prop Feul avrg and have axel weight Prob I got that truck from Bakersfield Truck Center every other week truck going thru the shop but they cant fix the prob and said we coudnt find the Prob and they didnt send or contect the menufaturing dep my truck feul ave 5.9 how do I solve that Prob I have realy bad expernc with Bakersfield truck Center

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davidjohnsonloanfirm111@gmail.com - 176 d 9 h ago

(SPAM)

Flagged for review. 
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Kenny - 176 d 9 h ago

0

My wife and decided last year to buy a Snap On Franchise. I had driven a truck for a 13 years, and we were ready for me to come home. As a part of the deal we made with Snap On we had to lease a van through a company that partners with Snap On called LDV. We took delivery of the van at our home on May 21st 2018. The van had 6300 miles on it at that time. The van has the Cummings ISB engine in it. I have had nothing but trouble from this vehicle. It has a cooling system overpressurizing issue. The first time I took it in to Premier Truck Group in Chattanooga TN the changed the overflow tank which took 4 days. Mind you 4 days in which I'm without my store. My customers are looking for the experience every week of getting on that truck to buy the best tools money can buy. So the issue is not fixed after the surge tank was replaced. I take it back to them,and they decide to change out the air compressor still didn't fix it. Now they've decided to pull the head off and send it out to Cummings to pressure test it. So this is now two weeks I haven't had my mobile store. My customers are getting furious about this. Freight liner and Cummings could very well put me out of business due to the lack of they're slow we don't give a damn attitude. So thanks a lot freightliner you're warranty doesn't really mean anything if you can't uphold it in a timely manner. I'm cut deep and bleeding out and you all could really care less.

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