I have been dealing with Sacramento Truck Center for years with the same old problems.
First you never get any updating calls on progress. Then when you call them it goes right to a voice mail box and they may call you back that day if luck is on your side (but don't hold your breath). I dropped a truck off for a A/C problem and after four days I never heard anything on what was up with the truck. I tried calling four times but never got a hold of anyone in service. Also left several messages with no return calls. It took me calling our parts representative to get a answer. It turns out they just checked the A/C level after day two of being there and it was full. They then put it at the back of the line and told my parts rep it would get back into the shop in the next six days.
I Finley got a hold of the Service Manger (Jason Lucero) and he had no empathy at all and on top of it very rude. He told me that I could just pay the one hour check and advise charge and take the truck if I didn't like the service (GREAT CUSTOMER SERVICE).
I am buy 11 tractors next year and they will not be the Freightliner because of this dealership.
We spent $2,000 to have our dash air fixed in our motorhome and it is still not working after 2 visits to Orlando Freighliner in Apopka, FL. We cannot bet the Service Director Bob or the Manager Mr. Taggart to return our email. I am beginning to think THIS IS BECAUSE WE ARE TWO GAY MEN and we are protected in FL. I request you take ownership of this situation and have someone call us for a September 19 appointment date. John Rosselle, CTFA (hidden)
Can you please look into your sparks nv sales department. We purchased a service truck 3rd party from San Diego Ca and nothing was tested came with a seized air compressor the rear dog house was full of oil and trash. This is unprofessional . My boss may be a small local co. However spends a lot of money as other companys in the area . In my opinion i will push going with Peterbuilt because they are being more professional. Id like to see your company do better business in this area. Sincerely Jonny Bagula
There is a major problem I see that keep occurring here iam in the same situation been sitting at the freightliner dealer in Phoenix for 3 days now. You are a dealer/repair shop but for some reason not one person knows how to fix not one single problem on a freightliner truck. What is the issue here? Hiring machanics that know little about the shit you build now a days or the shitty machanics with little knowledge of the high tech equipment you build now a days?
Love that comment lol! Sorry that happened to you but love the sense of humor. I don't work at freightliner FYI. Just googled them to try and sell them something and couldn't help but read all of these horror stories. Good luck -Jodi
While traveling across the states, it is sometimes hard to find parking. We spend lots of money at Freightliner. In Trucker path where you can see all the available places to park is awesome. At all of the Freightliner sites lists overnight parking, so we pulled into a Freightliner to park only to be woke up in the middle of the night telling us we couldn't park there. If you don't offer free parking then don't list it on trucker path!
We were not very happy
It's not clear to me if anyone reads these comments however..... I recently post this on Facebook and Google about a sales/service dealer in Springfield, MO.....as follows
Please God give us a decent alternative. 2 weeks, $4000 in cost already paid out, $12,0000 in lost revenue, and they don't know what's wrong? Multiple calls to service department and it's still not done. This is the fourth time we've had problems here costing our business thousands. If there was an alternative with regard to location, time, and brand we would take it! We have already turned several owner-ops away from this business. DO NOT TAKE YOUR BUSINESS HERE! IT WILL COST YOU AND THEY WON'T FEEL A THING! In the past they have damaged fuel injectors, turbo's, wiring, exhaust systems. We have history with this. Every time it goes in I'm on my knees praying it won't be like the last time. Every time we get it back I'm finding bolts missing, wiring messed up, things not put back...... that's when the problems we brought it in for are even fixed! It's nothing personal here....just frankly they shouldn't be working on trucks.....they don't know how. I could go on but I also need to contact corporate about this and let them know before someone's business is ruined....good luck to all.
Beaumont Freightliner and Western Star. I was charged $713.04 for a PM service on a 2012 Cascadia. I was extremely disappointed with this cost, because I could have paid $300 less at a Freightliner service point at TA/Petro. I sincerely believe this is a case of price gouging, because this cost is not charged other drivers who had PM services performed by the dealership. I recently had fuel filters replaced and was only charged $202. I will file a formal complaint on that service department and demand proof of this cost being charged other drivers with very similar trucks. I was not told beforehand the cost would be this high, and had I been told this, I would have preferred "crappy" customer service and lower cost over this astronomical price for service...regardless.
The shop in Baton Rouge La. Is so slow.and win you asks a question.they get snippy with driver. These shop close. At 500pm.and then don't let you know.what is going on with your truck.you are left to fend for your self too find a motel.and a ride too get there.I will not recommend this shop too any driver on the road today.the shop manager is mouthy and rude.
Danny Ray Edwards jr
Got a 2010 Cascade. It has rack n pionon steering. It has gone bad, Freightliner don't make them anymore. So I can't replace it. Cost to much to switch it to conventional steering. Don't know what to do.
That rack and pinion has a recall. Im having the same problem now. Freightliner wont tell you unless you ask/tell them. Give your vin, and take it from there.
These people are in it for one & it's not to help the driver. I recently had bad experience in dealing with the assholes at the Scranton facility. It took them 8 hrs to tell me I had a bad fuel pump. Then they informed me that it would cost $339 for the pump if they had one & $675 to install it. They also charged me $135 to use a towmotor to push the truck 50 feet into the garage after I paid a tow company $405 to get it there. My total bill ended up being $1390.25 for replacing a fuel pump,a return line and putting axle shaft back in after the tow. What a deal.
EVERYONE NEEDS TO STOP DEALING WITH FREIGHTLINER AND TAK THERE BUSINESS SOME WHERE ELSE PUT THEM OUT OF BUSINESS SINCE THEY DONT KNOW HOW TO WORK ON THERE OWN SHIT
I visited freightliner in tolleson, Az April 10th for a pm service. 4000 miles down the road my fuel filter restriction light comes on which should not be happening. Took it to freightliner in Memphis to see what the problem was. They said the fuel filters need to be changed. I called freightliner of Phoenix to get clarification of exactly what they did for 495 dollars and come to find out they didn't even touch the fuel filters. So now I am spending 400 more dollars for diagnostics and fuel filter replacement. According to Memphis freightliner it is freightliner corporate policy that a truck getting a pm gets all filters changed unless driver says otherwise. This is overall bad service and don't think I should be paying a total of 900 dollars for something that should have been taken care of in a full pm service for 495.
To whom this may concern,
I have a 2016 coranado and I'm trying to find out how to stop the water from leaking in . I live in NOVA SCOTIA Canada,we had the truck to a couple of dealers and they just shake there heads on where to look,I'm getting pretty discussed with this.My name is TIM DEAN,(hidden).if you have any ideas on where to look I would like to hear
Thanks Tim Dean
401 Daniel Payne Dr, Birmingham, AL 35214
I brought my truck for electronic issue, but their expertise was not enought to find the problem they wanted to keep experimented on my truck but at the end not solution they charge me over $3,300 and my truck was never fix, when I was ready to tow my truck after the payment was done otherwise they won't aloud me to take the truck out of the dealer, when I open my truck door the dashboard was completely apart, so how can I can trust a Freightliner dealer. They suppose to have great mechanics? I am frustrated, now what do I need to do, or how my problem can be solve.
I am looking for someone to call about a serious complaint. Going through Freightliner Customer Service "Mercedes Benz" is a worthless exercise. I am ready to call the number provided above but feel that working through the proper chain of command is polite. And I sure don't feel in a polite mood right now. I have a Sprinter Van than is consumed with a metastasizing cancer of failing systems and am looking for answers.
Robert, please call me at (hidden). I would like to explain to you in further detail for what this has become. If you can locate your sales person his name is Rob Nusca. He will know the full story. Please check with him before calling me. Thank you.
I drive who stay alday just we don't have a electronic man to fix me, making me wait all day be sue if don't have people can do the work why would have a company called freighter no where sleep, Boise Idaho, my lawyer will get in touch with CEO of company, am going to lose my money for the load,
I'm owner ops, have frieghtliner cascadia.on February 10,2017 i stop by stoops frieghliner at indianapolis,IN for dd15 engine rocker box oil leak to get it fixed,1st drive axle input yoke in to differential movement,drive shaft carrier bearing misangled and drag link into pit arm, they invoiced me $12608 bill, i review the parts,found 3 oil pan gasket by part number but only one gasket needed, 2 cam housing seal,2 flyweel seal, also charge 2 times high presaure fuel kit (hpf), mbl delvac charge over 90 quarts, dd15 oil capasity is up to 50 quats, and 2 times differential bearing cone charge, pretty much every thing over charge so i contact them to show them those red flags and finally get $600 drop , i paid $12010.63 on march 07, 2017 then i got the key to start engine,suddenly found air leak all around the truck , it's like they fix problem and and make another problem meanwhile,i rush my self back to office talk foreman, he send a mechanic to look at it, the mechanic pull a fork lift immediatly and connect to fifthwheel to lift the truck up, the fork lift drop ther truck on to ground very hard while the mechanic performing the job unprofessionally and that could kill, he continue and stroke the fork lift to fifth wheel jaw which cause eventually damage the fifth wheel, he talk to foreman again and convince meto pay in order to fix their fault and i paid in same day $840 on top of $12010.63
Hello, purchased a 2011 freightliner cascadia from St. Catherine, Canada. On my first run to michigan, the truck gave me 2 engine check lights. I informed the sales person, he said I won't get far with to engine check lights and I should have it in the yard asap. I made it back to canada dropped he trailer in the yard and Truck gave me a third "stop" engine check light. Luckily I was 5 mins away from my yard. I parked it. Called the invidudual who sold me the truck with safety and emission and warranty etc., explained to me I should have it towed. I followed just that. It has been sitting the mississauga location and my Warranty which I bought to use later on is being used now. Not fair at all, location sold me Truck with defects and now the truck is being fixed under warranty. I should the emissions done by the shop. Apparently in my first run of having the truck it needs 2 seasons and a software update, and after having that fixed under warranty my truck needs a new turbo. Been out of work for 3 weeks. I will never ever recommend anyone to buy freightliner from your premier group trucks. If you need proof, you can call me at (hidden). I would also test that this link is b.s and no1 is going to help me. I am stuck buying someone's else headache and Frieghtliner is now milking my Warrenty. I have tried calling the person who sold it to me and he is too busy to call me. Bad service these guys don't care just walk away when you see them. I will follow up with them as much as I can. I would like to see how such a big company would help a poor man. You guys complety ripped me off.
Who in the world would design a semi truck with a sleeper with zero room for a fridge?!!!! Do you really want us all to get groteskly obese?!!! Wth.. I'm absolutely devastated that with all of your so called college education you can't design a simple truck that will accommodate a truck driver for otr that will give them healthy living. This it's stupid. Use your degree. Design a truck for a real driver not a stearing wheel holder. I'm sickened by the cascadia. This is awefull!!! Where did all of the storage go. Into wasted space. Oh my god. This is luticress. So my spelling might not be there but holy hell. At least peterbuilt, and Volvo and mac actually uses the wasted space that y'all left. With zero room for a fridge. Never will I buy or suggest that anyone waste their money on this p.o.s. Truck
Within the first two hours your truck will be diagnosed is a complete lie here at Bakersfield, Califlower and do not go to the Memphis, Tennessee freightliner been there before yea not a good place at all.
What is the problem with your ac compressors, I have had to replace them 3 times in the last year and a half, it's costing me about 1200.00 each time. The work is done at TA by a licensed ac tech. We had a warranty one put in 7/16 it was used maybe 4 months before winter hit and here I am replacing it in January 2017? I feel like your not building this product to last very long.