I am looking for someone to call about a serious complaint. Going through Freightliner Customer Service "Mercedes Benz" is a worthless exercise. I am ready to call the number provided above but feel that working through the proper chain of command is polite. And I sure don't feel in a polite mood right now. I have a Sprinter Van than is consumed with a metastasizing cancer of failing systems and am looking for answers.
Robert, please call me at (hidden). I would like to explain to you in further detail for what this has become. If you can locate your sales person his name is Rob Nusca. He will know the full story. Please check with him before calling me. Thank you.
I drive who stay alday just we don't have a electronic man to fix me, making me wait all day be sue if don't have people can do the work why would have a company called freighter no where sleep, Boise Idaho, my lawyer will get in touch with CEO of company, am going to lose my money for the load,
I'm owner ops, have frieghtliner cascadia.on February 10,2017 i stop by stoops frieghliner at indianapolis,IN for dd15 engine rocker box oil leak to get it fixed,1st drive axle input yoke in to differential movement,drive shaft carrier bearing misangled and drag link into pit arm, they invoiced me $12608 bill, i review the parts,found 3 oil pan gasket by part number but only one gasket needed, 2 cam housing seal,2 flyweel seal, also charge 2 times high presaure fuel kit (hpf), mbl delvac charge over 90 quarts, dd15 oil capasity is up to 50 quats, and 2 times differential bearing cone charge, pretty much every thing over charge so i contact them to show them those red flags and finally get $600 drop , i paid $12010.63 on march 07, 2017 then i got the key to start engine,suddenly found air leak all around the truck , it's like they fix problem and and make another problem meanwhile,i rush my self back to office talk foreman, he send a mechanic to look at it, the mechanic pull a fork lift immediatly and connect to fifthwheel to lift the truck up, the fork lift drop ther truck on to ground very hard while the mechanic performing the job unprofessionally and that could kill, he continue and stroke the fork lift to fifth wheel jaw which cause eventually damage the fifth wheel, he talk to foreman again and convince meto pay in order to fix their fault and i paid in same day $840 on top of $12010.63
Got a 2010 Cascade. It has rack n pionon steering. It has gone bad, Freightliner don't make them anymore. So I can't replace it. Cost to much to switch it to conventional steering. Don't know what to do.
Hello, purchased a 2011 freightliner cascadia from St. Catherine, Canada. On my first run to michigan, the truck gave me 2 engine check lights. I informed the sales person, he said I won't get far with to engine check lights and I should have it in the yard asap. I made it back to canada dropped he trailer in the yard and Truck gave me a third "stop" engine check light. Luckily I was 5 mins away from my yard. I parked it. Called the invidudual who sold me the truck with safety and emission and warranty etc., explained to me I should have it towed. I followed just that. It has been sitting the mississauga location and my Warranty which I bought to use later on is being used now. Not fair at all, location sold me Truck with defects and now the truck is being fixed under warranty. I should the emissions done by the shop. Apparently in my first run of having the truck it needs 2 seasons and a software update, and after having that fixed under warranty my truck needs a new turbo. Been out of work for 3 weeks. I will never ever recommend anyone to buy freightliner from your premier group trucks. If you need proof, you can call me at (hidden). I would also test that this link is b.s and no1 is going to help me. I am stuck buying someone's else headache and Frieghtliner is now milking my Warrenty. I have tried calling the person who sold it to me and he is too busy to call me. Bad service these guys don't care just walk away when you see them. I will follow up with them as much as I can. I would like to see how such a big company would help a poor man. You guys complety ripped me off.
Who in the world would design a semi truck with a sleeper with zero room for a fridge?!!!! Do you really want us all to get groteskly obese?!!! Wth.. I'm absolutely devastated that with all of your so called college education you can't design a simple truck that will accommodate a truck driver for otr that will give them healthy living. This it's stupid. Use your degree. Design a truck for a real driver not a stearing wheel holder. I'm sickened by the cascadia. This is awefull!!! Where did all of the storage go. Into wasted space. Oh my god. This is luticress. So my spelling might not be there but holy hell. At least peterbuilt, and Volvo and mac actually uses the wasted space that y'all left. With zero room for a fridge. Never will I buy or suggest that anyone waste their money on this p.o.s. Truck
Within the first two hours your truck will be diagnosed is a complete lie here at Bakersfield, Califlower and do not go to the Memphis, Tennessee freightliner been there before yea not a good place at all.
What is the problem with your ac compressors, I have had to replace them 3 times in the last year and a half, it's costing me about 1200.00 each time. The work is done at TA by a licensed ac tech. We had a warranty one put in 7/16 it was used maybe 4 months before winter hit and here I am replacing it in January 2017? I feel like your not building this product to last very long.
one star rating, freightliner builds a great product you just need a little help with a few things to get to five stars. if you have a interest in a few recommendations let me know.
Plz send me freightliners head office email id plz
We came to fyda in sharonville ohio to have the truck fixed they said that it was not fixed that the check engine light was still on which its not and it keeps stalling out which it doesnt they just wanted to suck more money out of us for work they say they are going to do and dont we will never buy a freightliner again plus we are taking it to our friend that works for freightliner and having him check it .he is very honest now they say what we have fixed is not under warrenty because the job was not complete they lied to us about check engine light and stalling
looks like freightliner dealerships are a disaster in all North America! I have my truck often in Mississauga Ontario Canada and every time I go in for service the truck is there for at least 4 days or a week! and the thing is their mechanic never get it right the 1st time! you have to go back 2-3 times for the same problem!
if you have a problem on a trip good luck finding a dealer who will take care of you!
shame at freightliner for selling a product they can`t service! shame!
Floyd's Freightliner dealership in Cheyenne Wyoming their mechanics and their service department are nothing but ripoffs I put my truck in there to get it fixed they charge me $1,000 and still did not get fixed end up having to go to a caterpillar shop to get it fixed
January 08, 2017
To Freightliner Management and P.R. personal,
I have sat in the Springfield, MO service and parts department for 3 days, because my Freightliner is linking air and the clutch was not working correctly. I have spent over $3000.00 and stayed in The Freightliner location, 3020 E. Division St.-Springfield, Missouri. As of today, Sunday 01-08017 my truck is linking air from the transmission. I was told by the service manager," Oh you still here?"
I'm hoping the personal from Freightliner's corporate office will help improve their managers and service mechanics attitudes; especially when servicing toward truckers who own their trucks.
Especially Paul, the daytime service manager was very rude and had a trouble attitude towards me by getting my truck service properly. He told me, "We not going to look at the Air Leak in your truck. You need to leave!"
Is this the type of respect and service you're showing trucker who are owner-operators?
Joe Raker ats. Driver
Hey ..my name es ray...i something to share with you guys..firts ,i like to say sorry about you guys service,my opinion about you guys service totally change,because i think the service is not good not more,i have at good experience with the freight liner before ,but loke i say ,that change.im here in chayenne Wyoming since 25 of december because i have at problem with my freighter liner ..and the problem was air im the fuel lines ..,and after that with find out something else come out,and that was a transmition bearing need to
Be change and 3 u joins to,and the result is ,that i still weating ,they dont get done ,and everyday they come with excuse ,im not recomend anyone to that dealer ship to try to get fix with anything happen in the truck..im in the truck driver asociation that over 1200 driver and im goint to tell then ..that not one can go to chayenne wy freeightliner dealer ....thanks ..
Would you be interested in letting some one design a better sleeper for your trucks i have been driving a truck for 25 years and would like to design a more driver friendly sleeper my name is james Caudill 606 854 8308 thank you
Hi, I just spent 8 days waiting for parts and repairs in Dothan, AL. The repair was for a high pressure fuel pump, fuel injectors, abs lights, air leaks. 70 miles later the abs lights came on, the airleaks were not fixed and 900 miles later I leaked 2 gal of oil from 3 locations related to the work done in Dothan, AL. All the revenue loss, time, expense, I am now sitting at the Memphis TN Tag center worrying that I will be sitting here another week. I experienced the same thing from the Dallas Freightliner earlier this year. If there is anything you can do to help, I would appreciate it. Melanie Grech. Glen"s Diesel. (hidden)
During the gold rush it was said the only people who really made money were those that provided services to the miners. Same thing goes for trucking. As a guy that "pulls wrenches" as well as drives, I dont know how anyone can make money at this withou doing a lot of their own work.
i have a brand new CASCADIA ( 2016 ) Model 125SLP W/ 500 ISX CUMMINS Engine, when do i need to get first oil change? i put in about 20,000 Miles on it so far, please advice.
Thank you in advanced.
I think Cummins says first oil change within 100 hours! Maybe less. Normal service interval (offroad applications) is 300 hours.
Why did a dealership in Surrey BC demand to see the registration for the truck to get a service done. The only people can demand registration are the police. I told the girl "Kenworth or Peterbuilt dont demand that, the snarky response "we're not Kenworth or Peterbuilt". No you most certainly are not! Needless to say I will never ever try to take my business there again. Normally Freightliner dealers are awesome and have always been very helpful.
Ive been a driver class A with all endorsements for 35 years was wondering if you might have a posistion in sales or teaching dealers how pass smart can be applied to selling the option for cascadia evolution i drove a 2016 with device and loved it was able to combine your application with with my experiance with automatic transmission and utilizine the different settings for cruise control to optimal sucsess..My email is (hidden) email me if you find a opening. James Forbes Taylor
We purchased a fitting elbow def line and its defective we had to modify the part
and it was over $30.00 for the small part.
Does anyone know where to get Freightliner parts other than Freightliner? This