Had a truck towed to the Des Moines Repair Order R103029342:01 location after they said they could get to it. They failed to get to the truck the following day and then called and said they needed more hours for diagnostic. Which we approved. Still the tech must only change oil because after 9 hours he and they still didn't know what was wrong with the unit. I finally sent a truck to pickup the unit and the paperwork showed they were looking for their multimeter to run a test. I was charged 1171.65 after the service manager stated that he didn't have the right guy on the truck and waved all the time he had in it. There are procedures in running test on truck, there should be one for dealerships being crooked and unethical.
*****"To a Jew, there is only one thing of value: money.
How he gets it.... makes no difference."
- The Eternal Jew, 1940...f66
Truck went in Greensboro NC shop for rear axle leak was told out in one week .Now day 11 still talking about waiting on tool. Still talking about not having any idea when it will be finished. You would think this was the first rear axle job.
While cruising through Canada last summer in our new 2018 Tiffin RED motorhome, for some unknown reasons, the boot protecting the steering wheel next to the brake pedal got caught by the steering wheel and ripped the top of the boot off. It didn't quite sheer it all off, but a piece was hanging there, dangling next the brake pedal and seriously interfering with my use of the brake. After a lengthy discussion with a Freightliner Truck service center in Canada, since there was no spare boot available within several hundred miles and it would be three days for a replacement to arrive, it was decided, that I should cut off the lose piece of rubber boot to make driving safer. And so I did! And that worked perfectly, even though I mentioned that new opening could be an invitation for rodents to come for a visit through a newly created "Welcome" door. With a three year warranty, I took my time to get this inconvenience properly looked after at a Fontana, California Freightliner repair service center. I was rather shocked when the service advisor, without even stepping out of her office, presented me with an estimate of $332.00. It was called something like an "investigation" fee. Boy. I thought, here is some real creative fleecing going on. But I kept calm and my mouth shut. Then, a mechanic proceeded to investigate. He didn't really have to, since I took several pictures of the torn up boot and showed them to him. And that's when the overly talented service advisor arrived and took over. She wanted to know who cut the lose strap of rubber that was in the way and I told her the story. "Sorry," she replied. "Since you cut that piece off yourself, you voided your warranty." I had never heard such a lame-ass excuse for wiggling out of goddamned ten dollar rubber boot. But with my admittance to this act, I was, according to the stipulation of my warranty, screwed. The idiotic part of this was, they didn't have a spare boot either and the mechanic, very clever, I might add, took a twenty cent plastic tie and tied it around the damaged boot - and charged me for parts for this eloquent and ingenious repair and graciously left me a can of silicone spray, included in the price, to use it once in a while to keep the boot from rubbing. And so the repair was close to $400.00 - all for one plastic tie. And that was the easy part. The bad news was it took almost a full day for this procedure and I had to drive 180 miles to get this much excitement. Furthermore, We had to wait for nearly six hours, even though the motorhome was sitting in the parking lot the entire time with the technician tying a plastic tie around the steering wheel. The service advisor said something about being a liability to wait in our own motorhome. Luckily, there was a Subway Sandwich shop nearby, so not all my time was wasted. I hate to think what would happen if I had a serious warranty issue!
Do not go to Empire they sell you things that is not bad
Freightliner of Philadelphia has one of the worst parts dept. ever the orders are never right they take forever to answer the phone they are never eager to help anyone and always have attitudes. when called and told that the order was wrong the parts that were ordered was not what was received. that's even worse. Not to mention when you call several times looking for an order and you get 50 different answers and reasons on where your parts are and a week later they tell you that it was delivered to a location that has nothing to do with your company and that you will have to figure it out. When it is clearly there mistake.
i work for neely coble as a parts delivery driver. i made a human error and delivered the wrong part one time i got wrote up sent home losing half a day pay and lost 450 dollars pay on my incentive pay....ive never called out of work a single day,,,,,,,,wtf,
Birmingham Freightliner is totally a rip off my truck 2010 Cascadia had clutch and etc done in Forest Park Ga In April this year spent over $5000 I thought I had oil leak I pulled over at T/A in Dodge City ala to get it fix the technician said it was transmission fluid and I needed to take it to dealership I contacted the forest Park freightliner they told me to contact Birmingham Freightliner and send them the assessment Birmingham Freightliner told me to call weis wercker service to toll my truck to them the driver of the wrecker broke bolt on drive shalf and told Freightliner he broke the bolt in the yoke well I'm outta $1557 and still got transmissions leak I got rob poor customer service no
Workmanship It wasn't shown plus the manager for Freightliner in Birmingham told the toll truck driver he was not at fault for breaking bolt I paid $475 toll $653 labor and $357 for yoke they fix what wrecker tore up and I paid for it and the problem I had I still got leaking transmission very dishonest service
I bought a 2019... at overall happy with it. If I would make one recommendation. The ladderr to the upper bunk gets in the way for the person using the lower bunk. I like the top bunk access in the older trucks. I.e. 2017 and before.
my truck was delayed for 2 days at Freightline North little rock, Arkansas, job number E301053644 FOR a gasket replacement. We were told that truck would be ready the next morning, Manager, ordered wrong part, which caused delays in replacing the gasket, truck carrying load, and business delayed. Lost contract and the service people were not apologetic at all. Please I need you to reduce the service charged on this job $1503.00 . I am compassionate to do business with Freighliner, but let down by poor service offered. As am writing my Truck is still parked spoke to one of the services guys who said it can only be completed after 3:00pm today.
Please intervene. Am Loveness Biza, for Royal Wisdom. My number (hidden)
what is the breakdown of a freigthliner truck refusing to start.
Freightliner in Pompano Beach,Fl is running a scam business. I took my truck there for simple oil leak repair and they never fix the issue and charged me $3200.00.
1st time they told me the truck was repair, I went and drove it home, after several hours, oil was leaking in the same spot. I took it back.
2nd time, after 6 days, they told me the truck was repaired, I went and drove the truck home, the following day, I noticed oil leak on the ground and when i checked, same oil leaking in the same spot. I took it back.
3rd time, the same issue and I took the truck back. all what they were doing was cleaning the leak so it look like they did repair.
After 5 days, they called me again and this time, it was a scam. They told me that truck had a engine light and it need new turbo. They told me that the repair cost is more than $10,000. The sales person was ready for me. He asked if I have the money to repair, if I can get loan from the bank and when I said I don't have it, he showed me a brochure for companies that can finance the repair cost. He asked me about the truck title.
I asked him how does simple oil leak has to do with turbo?
I drove the truck to the shop, how comes now it can't even fire up?
when I brought the truck in, it did not have engine light and Technician drove tested the truck some day, what happened?
This is a big scam they are running in that shop at Lou Bachroot Freightliner in Pompano Beach, FL they still holding my truck because as they claim, the truck can't start.
I am in touch with state Attorney office, Better business bureau, and I am waiting for my interview with News media investigator. If you read their review, many complain similar to what I am going through. they must be stopped!!!!!!.
Freightliner dealers are all scammers.
I like freightliner. My issue is that people are making these trucks are 9x outta 10 not truckers. Here are a few design issues I feel need to be fixed not only for safety measures but for other people riding along. #1 as someone me said below the latter is in a weird place. #2 there should be handles to help a person get on the top bunk. What are we suppose to hold on to when getting on the top bunk. There has been a few times I almost fell cause there's nothing to hold on to. #3 the lack of shelving space. There should be shelves for the people on the top bunk. It's just a open space and nothing holding my stuff in place. I place it on the bed and when I hit bumps it sometimes comes flying down. That could be bad for someone. #4 air vents for the top bunk. Everyone knows heat rises. Well it's summer time and cold air don't rise. I have lost much needed sleep cause it's to hot to sleep. Which affects my work performance in turn affects my money, my kids, and my home. Stop using people who are good at designing stuff for new designs and ask drivers what is needed in the truck. At the end of the day it's not about you it's about us who are driving these things we have to be comfortable in what we drive/sleep in. More complaints about your product the less money you make.
I know someone that works for you big. Drug addict and is cheating on his wife and hiding it thru your company is it so proper that you hire such people to work for you your employees are representation of yourself of your company Kirk rohrkaste is a disgrace to your company making it look okay to treat your family like crap making it look okay to have power and control and to make other people feel powerless to him he Downs other people degrades and he does the same thing through your company I just want to let everyone know looks can be deceiving I can never trust anyone and you should never either I don't understand how Freightliner let a man like this work for him he practices the act of voodoo and trying to hurt his family to have power and control he use such power on me to try to slice my wrist and hurt myself imagine if a customer pissed him off what he would do to them you got to get him out of your company it is a must this man is sick
Please take your meds honey. I am working late tonight but I will see you in the morning.
Hello,My Name is Mike Tarquin,i am a retired field engineer in the automotive buisness been a master tech over many car lines for 50years,a tech foreman service manager etc i am retired now my rv broke down in latrobe PA took it to new stanton,charged 880 for a diagnosis injector pump bad so i had them replace it on a 5.9 cummins 3200.later they tell me #1and#5 injector is bad,i replied they are next to each other in the firing order and could they have possibly been mixed up they said no,they wanted 3000.to replace them unable to afford it i attempted to drive it to my brother in laws house.
on the way i blew the head gasket,so towed it back to them with no resoulution.the raw fuel going into the cylinders at the wrong time caused the gasket problem,towed to my brother in laws and found #1 and #5 injector lines were crossed upon asking for assistince for this they replied we put back the way it came apart,i had no misfires just a lack of power but it was smooth no misfires ratings on this shop is horrible,i am now forced to repair this myself personally the car/truck industry has degraded greatly not even considering one of their techs could have made a mistake we are only human.
Guys please do something with your screen brightness it's too bright especially you still installing old hologen buld into headlights... too hard to see sometimes,I wish I could turn it off your freaking screen at all
Emotional stressed hard worker that was ASSAULTED by my 20 year old supervisor twice on camera then watch's assault on camera with the President of the company and Human Resources and they discuss how my 20 year old Hispanic female assault a 43 year old black male that's worked 16 months perfect attendance and be told we talked to her and she no what she did was wrong and she keeps her job and said I need to clean out my locker and go up the street to work at his other plant I started crying and ask could please start my new job the next day I was a victim I felt no justice was done so I went to the police, labor board, eeoc and a few other people I have been crying like a baby trying to not think it was my fault and it's on camera it's has me feeling worthless and suicide I want you to no who you do business with a owner who let his Hispanic female employees assault innocence black male 43 year old employee with 16 month perfect attendance on camera and remove me and put her back in charge to assault SOME one else no cmpasatiom for mental anguish this is so unfair I have to get up and go to work for this man Industrial Fabrication Gastonia nc 28052 4208 Forbes Rd were I was ASSAULTED even though the police involved I still fear for my life sorry to have to tell you this please forgive me
My husband and I are in a 2020 Cascadia. The placement of the bunk ladder is in an inconvenient location. Whomever is sleeping in the bottom bunk is trapped in by the ladder. It would have been much better placed off to the right or left.
For whom it may concern,
I am a truck driver for a large company, (full time), and I also drive a switcher (ottawa) truck for a Freightliner account ( Gastonia NC) as a part time job. I have a suggestion for Freightliner as a hole, why doesn't Freightliner build / manufacture the own ottawa type switcher and release it on the market. I would bet that the company would sale a great deal of them just on name reputation alone. Freightliner could assemble them in Mt Holly NC or in Gaffney SC.
Just fuel for thought.
Respectfully, R.F. Hopper
418 E. Davidson Ave
Gastonia NC 28054
Our truck has been at Freightliner in Pompano Beach,Fl for over a month and they have put 3 different sets of injectors in the truck. Stating faulty injectors. The bad part is the communication is very bad and no sense of urgency on fixing it. Then trying to get in contact with someone in management is horrible. I would love from someone in corporate office to call me to at least here us out and to feel the they care about the small companies to.
Freightliner in Pompano Beach,Fl is running a scam business. I took my truck there for simple oil leak repair and they never fix the issue and charged me $3200.00. 1st time they told me the truck was repair, I went and drove it home, after several hours, oil was leaking in the same spot. I took it back, 2nd time, after 6 days, they told me the truck was repaired, I went and drove the truck home, the following day, I noticed oil leak on the ground and when i checked, same oil leaking in the same spot. I took it back 3rd time, the same issue and I took the truck back. all what they were doing was cleaning the leak so it look like they did repaire. After 5 days, they called me again and this time, it was a scam. They told me that truck had a engine light and it needed to replace the turbo. They told me that the repair cost is more than $10,000. The sales person was ready for me. He asked if I have the money to repair, if I can get loan from the bank and when I said I don't have it, he showed me a brochure for companies that can finance the repair cost. I asked him how does simple oil leak had to do with turbo? I drove the truck to the shop, how comes now it can't even fire up? when I brought the truck in, it did not have engine light Technician drove tested the truck some day, what happened? This is a big scam they are running in that shop at Lou Bachroot Freightliner in Pompano Beach, FL they still holding my truck because as they claim, the truck can't start. I am in touch with state Attorney office, Better business bureau, and I am waiting for my interview with News media investigator. If you read there review, many complain similar to what I am going through. they must be stopped!!!!!!.
Northwest Freightliner Palatine IL . There have not been a time when I had some of my vehicles in and got it back as promised. Always two weeks or more. No matter the job 30 min or 2 days. They would make you wait. Again last week i called and made an appointment over the phone for Monday.Dropped of the vehicle on friday and I was told there is no appointment made.I explained the service adviser the vehicles only needs software ECM reset and update. Our in house cummins certified technician has replaced the header unit but we do have only Pro -Light version off cummins. So first was Monday, today I when I called it went to Tuesday night or Wednesday night. This was is worst customer service. We have vehicles put in for repair with FORD MCI Volvo but freightliner is just outrages with wait time always.
Houston Freightliner has had my truck for five days, and Ft Worth had it for five days. Ft Worth did two recalls on the truck. I picked up the truck went to my my pick up, the truck ran great, backed to the dock got the load and started for Houston. At about 175 miles of the 215 miles run, I lost power to the doors, wipers, and AC. I drove to Houston Freightliner and checked in the truck. Four days later they start to work on the truck. l get a call about 3:45 pm that the truck is done but they need to go over the paperwork before sending it to CR England for payment. Day five I call them around 9am and am told the truck is done and the paperwork is done, and. That they emailed England for the payment. I call England and let them know . I call HF back at 10:15and am told the truck was done and that they are still going over the paperwork, and would send it to England when time was ready.
Well there fix only worked for 30 miles. By the time I got back it was 100 degrees. In the truck could not open the windows, and no AC. The service writer was a smartass and said I could just drive it as is. He also said they may get to the truck tomorrow are the next day.