Transwest Freightliner in Brighton, Colorado should have their affiliation cut off. If that's how you people do things. We are currently sitting in Jerome, Idaho at another Freightliner( the third in as many weeks); to have the work done that was not finished. Forgetting to put two bolts back and not tightening others has cost us a good load. After over $10k was spent on repairs we are once again' dead in the water' thanks to the negligence of one of their professional techs. Who will be reimbursing us for all this? That's what I thought, nobody.
I have a 2016 freight liner Seneca motor home. The TAG truck service company in Memphis is the closest service facility. My freightliner only has 10,000 miles on it. The engine belt started slipping and now has to be replaced. TAG called me today and said freightliner not a warranty the issue. I believe it is absolutely ridiculous that a truck with only 10,000 miles on it, that is eating belts, is not covered under warranty. If this is how they back their engines I don't recommend buying a freightliner.
I work for Swift Transportation, and took my truck Warner Truck Center in Salt Lake City to get a couple of things fixed. One part (the column gear shift) wouldn't be in until 11/3. I told the service advisors that I still had a lot of my personal belongings in the truck, and they told me "We don't have that problem here." I had to go to Kansas City to get another truck so I could make money. When I returned in mid November, I called to say I was coming to get my truck, but it had already been picked up by a Swift employee. The employee said when he picked it up, NONE OF MY PERSONAL THINGS WERE IN THE TRUCK!! What the hell kind of place are they running there? I have made a police report with West Valley Police Department so they can investigate since the service manager Matt Trepp said he was too busy to look at videos to see who ripped off my things while the truck was in their possession. Now I will be contacting an attorney for further action. That is bullshit!!
I had a eec 61 code on my truck. Took it to Floyd's freight liner and they said the acu and def meter needed to be replaced. Got that done and 300 miles down the road same code again. Take it to delta truck center in California and they say its the nos injecctors. Some one has ripped me off. Same problem 2 different solutions
I had the same problem...they change the meter out and said the problem was sold a month later codes popped back up...took it to another frieghtliner and now I have 3000 dollars worth of work to be done because they didn't fix the problem and say they will refund me my money...
Freightiner Tolleson, is the worst place in the United States to take your truck for service, they have come up with every excuse in the world, for $300.00 part,
A week ago it was going to be ready that evening, but the part didn't comment in, and then the next day the mechanic supposedly went home sick, there was a mix up supposedly about the delivery of the part UPS / FedEx.
I'm a customer that have had over 29,000 dollars of work done on my truck and it's still not running correct.i have paid to have a second look at the truck.they or tell me that my socks or clugg up and my truck hadn't been reset.Im burning fuel .I have lost almost 3 1/2 month of work.plese contact me at (hidden) or Reedmichael962@gmail
Poor quality very slow, This place needs new management.
My Name is Jerrod Hudson I am the North East Corridor Director of Operations for THG Transport, Inc., which is headquartered in West Chester, PA. . In 2013 we purchased a RE series bus with a Cummings L9 power plant from Wolfington Body Company, located in Exton, PA. . Prior to purchasing the RE series vehicle, along with a CE series bus we have had a long a prosperous relationship with Wolfington body Co. resulting in the buying and selling of many smaller non Navistar products from Wolfington. From the very moment we drove the RE series unit off of Wolfington's lot we have been plagued with a host of issues and breakdowns including everything from bolts shimming loose to 2 complete engine melt downs where operator fault was ruled out by the technicians at Wolfington's service center. In addition to the purchase price of the vehicle we have spent north of $40,000 diagnosing, solving and replacing the numerous faulty parts and systems that have continually failed on the bus. When we decided to purchase the bus, which was billed as a powerful, sturdy and reliable vehicle, it was our intention to replace several other buses in our fleet with the exact same model. However the unit was never able to stay in service for more than 45 days at a time before one of its systems would fail, thus we decided against making the switch.
I am writing this letter as a plea to your business sense. When we purchased the RE bus it was our intention to use it to safely ferry our customers to and fro and to make money in the process. Unfortunately we have not made money with the purchase of this bus, in fact we have lost money and credibility with our clients because of the buses continued failures, which resulted in roadside assistance which stranded passengers in oft times inclement weather. It is my hope to exchange this bus for another Navistar unit at an equitable rate that reflects the amount of monies we have invested in the buses service. After conferring with our legal council it was advised that we first reach out to Navistar to see if some sort of arrangement could be meet, before exploring other legal options. We are prepared to provide you with any documentation necessary to support our position and Wolfington, as your authorized dealer and service provider, can provide you with all of the work orders you need as they performed 99% of the service and repairs to this bus including but not limited to 1 complete engine swap and 1 complete engine rebuild.
In closing I would like to reiterate the fact that we own several other International products, including several CE buses and have been pleased with their performance, however this RE bus has been a manager's worst nightmare and I hope that we can resolve this issue quickly.
THG Transport, INC.
Director Of Operations
I have been a professional O.T.D. 29 years in April next year, and in all my experiences this is the first for me.. There is always three sides. Nevertheless, I have been here for six days waiting for my truck to be fixed. Three days at the truck stop about a mile away. Because I was informed that the shop here at Frieghtliner of Tampa, couldn't get to me until Monday morning... Monday morning I was informed that they would get me in within a couple of hours. Nine hours later I was informed that I needed a turbo replacement, sensor harness replacement, and they wouldn't be able to to obtain the parts until the next day... At which time I was also informed that I would have to leave so the building could close. I asked if they would have to happen to have anyone that might be able to take myself and two other drivers to a motel for the night. No we do not provide those services. Was my answer. The three of us we're overwhelmed. As the weather was fowl. And the hour was late. Even if we were able to find a place so late with vaccines. The transportation issues was bleak. By the grace of God we eventually found means of transportation. And vaccines for the other two drivers and myself... The next day we all we're put into the situation that we had to walk back to Freightliner of Tampa. Again I set there for hours waiting. Until I confronted one of the service coordinators, which informed me that they would not be able to finish until the following day. If I had not pursue to distinguish the progress on my truck, I am certain I would of experienced the same position that I myself and two other drivers were put into the previous night. Not being notified until closing, that we must find other vaccines due to the closing of Frieghtliner of Tampa. Nevertheless I once again walked with Gout in my feet back to the motel. But thank God no rain. Upon arrival this morning I had the privilege of meeting a wonderful couple, In we had the opportunity to converse for a couple of hours. They had brought their R.V. in for repairs. After their departure, I went to check on the progress of my Truck, and to my dismay it's still sitting in the same place outside the garage it's been the last three days. Just wondering what happened to professionalism, human kindness and consideration? After confronting serivce manger. I was lied to, saying that they were working on two other also. Therefore they were having to rotate them in and out of the garage.... Maybe that's why my bill is over $6,500. With labour being almost $2,000 of that. If I am still setting here tomorrow, at the Frieghtliner of Tampa. Having not even the basics of humanitarian decency. I believe I shall be notified public information centers .Not excluding. C.N.N. Regrettably James Sheperd.
We have a Fleetwood diesel motorhome, with a Freightliner chassis with 21,000 miles on it. This is the second Freightliner we have owned and until this service we have always complimented Frieghtliner's service. Between this motorhome and the last motorhome we have all our work done without complaints. But with the service we received today we are totally disenfranchised with Frieghtliner's service. We had our oil changed today, Friday, 10/13/17, at Freightliner (Lonestar Truck Group), Waco, Texas. Now for my complaint.
We had stopped at the Waco, Texas Freightliner service location on Wednesday, 10/11/17 to see about having our oil changed on Friday, 10/13/17. They said they do not make appointments but they open at 7 AM and it is first come, first serviced. So, on Friday we arrived at 7:04 AM. There were 3 or 4 trucks ahead of us. At 11 AM they drove Truck #1 into a Bay. They drove our motorhome into a Bay around noon. At 3:00 they finished the oil change, we paid, and were able to leave. Here is my issue. Had they told us at 7:04 AM that they would not be getting our rig in anytime soon, we would have said we didn't want to wait (oil changes are not emergencies). But they didn't. I asked how long it would take and they said oil changes take about 2 hours. Never mentioned it would be 5 hours before we got into a Bay. At around 11 AM my husband asked at the desk what was up (after having been there for 4 hours and the motorhome was still sitting in the lot) and the person behind the desk said we could leave if we couldn't wait. I have to say my husband was shockingly calm and polite until we paid to leave. Then he told them exactly what he thought of their system.
All they would have had to have done is tell us it would probably be hours before we got into a Bay. We assumed (and I know that is a mistake) that they would have a couple of bays for drop ins. It appears they were all working on rigs that had been there overnight - I say this because the trucker who was #1 in line didn't have his truck pulled in until 11 AM, as I mentioned earlier. A little communication goes a long way. When we left we had been there 8 hours for an oil change and no one said they were sorry for such a delay. If this is the kind of service we can come to expect from Freightliner we are through with them.
LEMON! We purchased a 2012 Freightliner in January of this year and it has been nothing but problems. We had to replace the Engine and other major repairs to the Drive Axle. We have spent $25,000.00 in REPAIRS in the last 9 months! This is the last Freightliner I will ever purchase. Going back to Mack Trucks.
In December of 2016, we had bought a 2016 Freightliner Cascadia, from Valley Freightliner in Brookpark, OH. This was our first purchase with Freightliner, and our last purchase. We are very disappointed and upset with the service we have been getting from Freightliner. In the month of May, one of our drivers, who is a female, and a single mom of 3 kids was on a trip to California, and while driving down the steep California mountains, the drivers steering wheel started locking up. The driver could not turn left, and each time the wheel locked up, it would lock up for a few seconds and then jerk to the left. There were very strange noises coming from the gear box. All this was happening while driving down extremely steep mountains. The locking up of the steering wheel stopped for a short time, and she was able to come back home to Ohio. As soon as she came home, we scheduled an appointment at Hans' Freightliner of Cleveland. They held the truck there for 2 days, and called us that the truck was all ready, and done. When the driver came to pick up the truck, they told her everything is fixed. They also told her that they had taken it for a test drive prior to calling her. When she got to the truck, and started to drive our of their driveway, she couldn't even turn the steering wheel to get out of the drive way. She took the truck around the block, and brought it right back and told them that nothing was fixed and it was even worse than it was. They did not take it for a test drive, because if they did, they would have clearly felt that something was wrong. So they kept the truck there for one more day. Thats 3 days total to fix a gear box. Thats 3 days, of lost business and money. All these 3 days, the driver and our company was not making any money. BUT we were still making payments for a broken down "new truck". After picking the truck up, she's been driving it, until today. AND ONCE AGAIN ITS THE SAME PROBLEM. She had to do 2 deliveries for our customers. She completed only one, because she started hearing the same noises coming from the gear box. The turns started getting harder to turn the wheel again. Same exact problem. We think that Hans' Freightliner of Cleveland, did not change the gear box as they told us that they would, or they did it completely wrong. She had a few drivers at our company that have been driving for several years, look at the situation and as soon as they looked at what she was saying, they all told her that the steering gear box is lose and not completely tightened to the frame. They did not tighten the gear box when they were first working on it. This whole time she has been driving, she could have gotten herself killed because they did not properly fix her truck. This is absolutely ridiculous. This is a brand new truck and to have to take it to a shop twice in such a short amount of time. We only have 73,000 miles on the truck. Before we bought the truck, we were trying to decide if we should buy Volvo or Freightliner. We decided to go with Freightliner. Now, all the next trucks we plan on buying will not be with Freightliner, and we will make sure to tell everyone the problems we have been having. And again, we cannot service our customers needs because the horrible service we have been getting from Freightliner. We missed a second delivery today and were charged $500. Now my driver is sitting in Fontana, CA at Freightliner waiting for a spot to become available to be able to take a look at the truck. And they dont know if that will get done today. If not, our driver needs a hotel room to stay in and also she's going to have cab charges to take her to and from the truck. We are loosing money and business with this truck. Something needs to be done about this. I would like to speak to someone who is in the corporate office for Freightliner regarding this matter because I tried to call Valley Freightliner in Brookpark, OH where we had bought the truck, and they did not do anything. Please give me a call about this matter at (hidden).
I know it is hard when you are losing money in an industry that is very unforgiving. But, things could be so much worse. We bought a top the line Volvo three years ago. Now, three years later (due to Volvo deliberately delaying the inevitable), our truck was legally declared a lemon and we are just now completing the repurchase that the court ordered Volvo to do. We have suffered severely for the last three years. In our opinion, Volvo's promise that "customers come first", only applies while you are buying. Once you have bought, you are on your own if you have a severe issue Volvo can't fix. We are going back to Freightliner. If this is your first issue in 75000 miles, that is not too bad given the big picture. Usually a truck has a bunch of annoying bugs to work out when they are new. This might just be a problem at the specific dealership and not with Freightliner as a whole. I pray your issues get resolved soon. Best of luck.
Hi, did you heard from freightliner about your issues with steering. I have a 2017 and going through the same problem.. thanks Ronal
I would like to start by saying that I love my truck 97 sports chassis, and all the fire dept units I drive. But the repair service at Orlando Freightliner in Apopka makes the corp look bad. Took my truck in for repair in April. The quote changed after the repairs started, 5 trips back to get it corrected, and having a mechanic other than Freightliner fixing it, then the area rep, Bob Diroff, making promises to fix the cost and didn't. I am over it. He has not done anything, nor returns calls nor emails. I hope they are not that way to everyone because it is giving a bad name to your company and product. Thank you
Now that I'm reading this is no surprises. 2016 Coronado is a lemon . Will never buy another one
they are a most worst customer service in my life and can u believe I have a freight liner 2016 and the air tank damage they don't have in shop they order and said its take a one week I move my truck to jack lube in fontana they fix in one day so please don't go to wittier freight liner dealership they don't know what they doing nobody help u go for Volvo
I purchased a brand new freightliner less than a year ago.It has less than 1300 miles on it and has a electrical transmission problem.Its been over a month and nobody from freightliner has been here to help me.Poor company and poor customer service.
What is the deal with the freaking cruise control On Cascadia's it only seems to work when it wants to WTF
Hi I have a 2016 freightliner m2 that I got brand new as a flatbed tow truck... andas long as I can remember this truck has has DEF problems and has been to the dealer so many times that I can't even keep track.. and each time no parts are changed and they come up with something like we flashed the computer and it should be ok now after it sits at the shop for few days at a time... I am getting sick and tired of the same results having to drive 140+ km each time and stay off work and get absolutely no resolution.. I also have 3 other trucks I go from HINO and not one has this problem and this has changed my thoughts on getting any more products in the near future from freightliner unless someone can explain why the dealer is not fixing the problem with this truck!
Been here since 930am came to get ac compressor and hoses put on truck at 530pm they tell us our truck is ready yet to go outside and turn our ac on and it's not Working! Turns out they replaced the starter??? We are very frustrated, after being here so many hours for your errors, they apologized for the mistake and it would now take 2 more hours to have the problem fixed; it is now 8:08pm to be told they don't have the part until tomorrow. I have notified them to give me a corporate number so now I have been asked to wait 15min to get this number!!! I will be calling the media if someone can not help me here...
Does anyone even reply to customers concerns? @ Freightliner of Arizona????
Hi this is the God Light Towing Calgary Alberta I have 2018 Freightliner truck Vin- 1FVACXFD5JHJM1667-which is only have 2000 km and the roof is leaking water comes in the cab and a very bad air noise comes in the cab,Diesel tank gaj not work properly,I leave Today morning 8 am appointment ,the truck @ New west truck centre Calgary 9-11-2017 whole day my truck at the dealership and didn't done any job now this is sorry I have only one tow truck, I'm losing all day many Business calls, I have to be instalment for this truck ' please help me out for all other job I need to done on my truck at the time my phone number is (hidden) my email address (hidden)
very disapointed in freightliner,any parts a person buys that needs a gasket,the gasket is extra,that has to be ordered.once apon a time the gaskets all came with at no extra cost,but not now.guess thats the cost of growth in our new world.....