Wow: Your drug store in Prescott Valley is a piece of work. JUST LIKE ALL YOUR OTHERS I AM SURE. Can't believe the disrespect you have for your customer's and their time. Never enough help. You keep your profits up BY wasting my time. Went for a flu shot, which you advertise. Your "diplomatic" and very customer oriented pharmacist gave me a few papers and said "come back tomorrow". Who do you think you are?? That's not important; I know who you are and will avoid this store whenever possible.. If it has to do with medicine it is dysfunctional and you just jump on the venal wagon and feed at the trough at my expense. If you guys were in a real "competitive" business you would be out of business. FIX THE MACHINE..
Don't know which of your Don't-Know-Much advertising dept came up with the doozy ad in the paper today. Headline "Frys Taste of Italy" followed by the words "Chicken Marsala."
Tell your dumbos in advertising that Chicken "Marsala" (which should be spelled "Masala") is a classic dish from India.
Now it is true that both Italy and India begin with an i and have five letters each -- and maybe that's good enough for your ad clods -- but it's wrong, OK. Wrong and dumb. No excuse for it.
Actually, Chicken Marsala IS a traditional Italian dish, while Chicken Tikka Masala is Indian. If would have taken the time to Google before writing your idiotic complaint, you would have known the difference!!!
The customer service here is horrible...the management is of no assistance they are just as bad with rotten attitudes. Ive heard and seen better behavior from high school students-because this is a busier frys, they dont care how rude they treat you, their primary objective is to get you out of their way.Not to mention they allow messes to go unclean for hours(my shopping takes hour an half occasionally) not to mention ive received food poisoning from this store from deli dept....this is the frys food in phoenix on 44th st and thomas
I am through shopping at Fry's. I like the prices and the convenience, but it is not worth the hassle. Three times there has been a problem with the advertised price (both online and in the newspaper) versus the charged price. Two times I have brought my receipt and was refunded the difference between the advertised price and the price I was charged. This last time was the proverbial "straw". The paper advertised 9/16 thru 9/22, (and I quote)
Pepsi or 7-up
6 pk, 16.9 fl oz bottles or Big K,
12 pk, 12 fl oz cans;
Select Varieties or Fry's Water,
24 pk, 16.9 fl oz bottles
$1.88 with card
There was a picture of 7UP, Pepsi, Fry's water and Big K Cola
In spite of the fact that the customer service woman told me I was wrong, this means to me that all the above are to be sold at $1.88. I was charged $4.00 each for 3 12 packs of Pepsi. I am certain you will get along just fine without my business, but I wonder how many disgruntled customers you have. While I do not personally expect anything from your company, as the President, you might want to do some research on either how your ads are worded, and/or how your employees deal with your customers. I am actually usually able to discern the meaning of ads, but this time I was obviously misled. The store I used to shop at was located at 10660 N.W. Grand Avenue.
I currently work at Fry's in Scottsdale, AZ as Assistant Grocery Manager. After 41 years of life work experience this is by far the worst job experience I have ever had. I am a Vet and I would encourage any Vet considering Fry's as a place of employment should forget the idea and move on. A door greeter at Wal Mart receives more respect and dignity. The store provides no training as was promised then instead of helping workers they simply take the chicken way out an write people up. With their inept management I'm surprised the company stays in business.
I wish to be contacted about an ongoing service problem at my Frys store that I am a loyal customer. I have continually run into a "no lane open" check out situation forcing you to do the self checkout. This occurs for 2 hours after opening and 2 hours before closing. I have made Julie, the manager,aware of the continual problem, but it still goes on. I usually have a full basket of groceries and I do not want to do it myself. Very poor service when you have to get the attendant off her personal phone to help me.
I am very upset about the disrespectful customer service and poor treatment of Frys food stores, in general. I have shopped at Frys for many years. I am 62, disabled and a retired hairdresser. If I EVER treated my customers like I get treated, I would have never made a dime. Instead, I had many many customers and made great money, during my working years. It has been about a month since I have been to Frys, and finally decided to write. The deli people , apprx 6 of them, all ignored me, were too busy doing other things, only 1 other customer. I complained to manager and he made excuses for them!! That is unacceptable. I am a good person, always chat with people and am very friendly. It is all too much to explain here. I just want you to know, I will never go back to that location, Buckeye, Az, Watson rd. I will go to Walmart and get price match. I know I am only 1 person, but I know a lot of people and now they all know. Sincerely, Rhonda Hadley
We love shopping at Fry's, but don't like the new changes at the Saharita store. More non-food, more furniture, clothing, etc.
They added a big section of organic vegetables and cut back on other vegetables. This week when shopping I could not even find
My usual lettuce or even a potato to bake. We had to go to another store. We are very disappointed as Fry-s has been our store of choice.
The Fry's at Waddell & Litchfield in Surprise does not know to treat great employees well. No one knows how to manage at all. No core values implemented at all. I thinking about seeking a professional advisor for advise. Do not shop there or work at that location.
The Fry's Pharmacy at Rita Ranch in Tucson has their own rules now. If you attempt to drop off a prescription for a controlled pain reliever you must wait for it to be filled. I asked the pharmacist (new) what this was about and I was told that it's not a law or a Fry's policy, but they did it at another store in Tucson he came from. He said that pain reliever customers 'often' (his word) drop off the prescription and forget to pick it up or think they dropped it off somewhere else or dropped it somewhere else and then think Fry's have it, which inconveniences the pharmacy personnel. It appears he feels that anybody who takes Vicodin (even occasionally) is too drug addled to remember what they are doing. It seems his personal beliefs (which in the new society now trump all logic or law) is that the doctors at the University of Arizona Cancer Center are writing unnecessary prescriptions for pain relievers for cancer patients.
date: 07/14/15 time 5:25 pm
Had an incident at fry market place located at 13982 w waddell in surprise arizona. I really feel I should call a lawyer.
I had two free natural az magazines in my cart after shopping with my grand daughter took all my groceries out of my cart except for those two pieces of paper, my cashier was very nice and professional was handing her over Forty dollars cash when the cashier from the other cash register called out to my cashier that she should check my cart cause i have to pay for those magazines infront of all customers. the point is is Iam 4'9 look 100% mexican and was talking to my grand daughter in spanish she thought i didnt understand what she had just done.
Racial profiling i went to service desk to get a refund on my groceries to go shop some where else management came over to apoligize and offer a free gallon of ice cream REALLY
Our cashier noticed how humilliated I was. She judged me by my looks and how I was dressed. If she only new Iam the owner of a corporation in arizona who has been in business since 1992.
I had two free matural az magazines in my cart after shopping with my grand daughter took all my groceries out of my except for those two pieces of paper, my cashier was very nice and professional was handing her over Forty dollars cash when the cashier from the other cash register called out to my cashier that she should check my cart cause i have to pay for those magazines infront of all customers. the point is is Iam 4'9 look 100% mexican and was talking to my grand daughter in spanish she thought i didnt understand what she had just done.
The self check out employee at the Apache Junction store at 10 p.m. was not very helpful, all she said was she did not was to push buttons all night. the register behind me was missing the customer waiting for help and the product was gone and customer never paid, perhaps due to not getting help due to a lazy inployee.
The Front end Manager, named Tammy, at store # 51 is Terrible!
I got a money order from there and then could not find it. I went back to the store but they said noone turned it in and we would have to contact Western Union. Fast forward 3 months later and Western Union says that the money order was deposited into a Fry's Lost and Found account. So I went back to the store I bought it from, #51, and talked to Tammy, the Front End Manager, and she says there is nothing she can do. After waiting 45 minutes for her to call several different phone#'s, she still says there is nothing she can do and then she gives me the phone# for Corporate, but after 2 days of calling and leaving messages, I do my own research and find out that the phone# she gave me is Not the real number!! She gave me a false phone#!!!! She either does not know what she is doing or she gave me the wrong phone# on Purpose!!
that's horrable!! what are we supposed to do if we shoppers can't even count on the cashiers, or managers to not steal our money?
In regard of Fry's Food Store in Foothills, Yuma: Every year for the entire months of November and December we who reside in the vicinity of your store have to contend with the "TURKEY TRUCK". Apparently there isn't enough room in the store for all the turkeys so a truck is parked permanently down one of the ramps & it runs on and off (mostly on & very loudly) consistently. It is refueled regularly and is causing us serious problems. The realtors won't show homes for sale this time of the year due to the noise. Those of us with family flying or driving in for the holidays end up spending all our time inside as we can't carry on conversations or enjoy the AZ weather due to the noise. No outdoor activities, cookouts on the patio, playing with the grandkids, visiting with family & friends, etc due to the noise. The noise also inhibits the ability to sleep. Isn't there an electric alternative available?
The person who should be Manager at the location on MacDowell Rd. In Scottsdale is Eric Brebiech who is presently the Assistant Manager. He far surpasses the professionalism and knowledge of the present Manager. Long story short: A gift card for a return should have been left after a long conversation with John the present Manager. Returned a Turkey within 24 hrs of purchasing because of the date expiration. The rep in customer service only allowed $ 10. Credit when I paid $36. John swore he was so very sorry and would DEFINITELY leave the gift card..... Still waiting. Customer Service needs help ....the girls are rude and quite frankly couldn't care less. The line is ridiculous ..in a world where everyone is looking for a job. Eric followed through and had the gift card waiting. Frys definitely needs to step up and acknowledge his capabilities. I am also forwarding this letter to the Corporate office. Eric should be promoted for sure.
Visited Frye's store #66 today and were greeted by two very pleasant ladies in the Deli Section. Both Victoria and Katrina helped us with two different orders of cold cuts and your $6.00 meals (entre and two sides). These ladies were both professional and personable as they prepared our orders as we requested. It was a pleasant change from previous visits to your competitors. Victoria and Katrina truly like serving customers and their prompt efficiency was amazing. Both ladies make fine examples of positive Frye's employees and we wanted to thank you and them for my wife's and my experience today.