Information, reviews and public commentary for US companies

 

Frys Food Stores

Rating
1.389313
Address
P.O. BOX 1043
Tolleson, AZ
85353-1043
County
Maricopa
Contact
Michael Donnelly
Role
President
Phone
(623) 936-2100
Annual Sales Est
$1,084,800,000
Employees
10,000
SIC Code
5411
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Josh - 1 d ago

1

When do lawyers need to be called in to talk to an employee?

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gary - 2 d 16 h ago

1

in reguards to your kroger coffee 100% columbian, it has gotten awful in taste. we have used that product for years, but in the last 8 months it just is not the same. for the amount of money you make, you should give us a better product.

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Evon, Scottsdale Az - 3 d 16 h ago

0

I have bad experience buying meat from Frys store on Tatum and bell , I know it's a new policy that they have to grind any type of meat, steaks or roast beef but I like to pick the package myself not and have them pick whatever from the back and grind all the fat and none selling items and handing it over to us, please bring back the old policy or else you will loss customers including myself

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Alice , Scottsdale Az - 3 d 17 h ago

1

Hi Michael, I am not in favor of having the meat department grind the meat he chooses in the back I like to pick up my meat package and handed over to them, I had so much fat in the meat they grinded for me this past Sunday

Alice, Scottsdale Az

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Geralyn Tafoya - 5 d 19 h ago

1

I have had enough of your Frys on 24th St & Baseline & 7th St & Baseline!!! I moved into the area & have begged & begged the managers, for the two stores to please Request the 18pks of Coors Banquet CANs, (they have bottles only). Today after the store manager Henry promised weeks ag, that he would make that happen, I went today & To my surprise he lied! I talked to two staff this Am told them the situation, and again the same old line, I will let someone know!! I had it, so I left my grocery cart in the isle & told the guy he can have my items, & I left the store I also told him I will shop at Safeway! Like I have told the managers, we just moved to area & this is what we drink, give it a chance, my household will buy them!! 18 pack Coors (regular)banquet CANS!! I have had it with Frys, why should I shop at Frys if I am going to have to stop at a different store just to get our beer!! Well today I went to Safeway & bought my groceries & my Coors banquet Cans 18 pk!! Maybe it's not a big deal to those managers or you, but come on, what ever happen to making the customer happy!! WHY WHY Why do I have to beg!!! The manager at 7th st & FRYS all they do is sit in that little office eating chips & not responding to the overhead call, the cashier had to call twice while I watched him (Greg I think his name older tall white man) just sitting & eating chips!!i also told this lazy manager that I did not appreciate having to buy full price bell peppers & celery that were all wrinkled & going bad!!

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Pat Rogers - 6 d 13 h ago

5

First I must tell you that I an a long time Fry's customer and Kroger shopper from the days when I lived in IL.

Today, Aug. 21, I visited the newest Fry's Marketplace in my area.......Litchfield Park, AZ. What a wonderful experience! The store was busy, it was day 3 of the Grand Opening Celebration. I spoke with numerous Fry's employees, all whom were smiling, friendly, and asked if they could help me find what I was looking for or, did I need any kind of assistance or have a question. I know there were added staff, some from other Fry's locations to assist with this opening. You did a great job with the staff, making sure that they all knew how important a 1st experience can be.

I had a very nice conversation with Celeste & Bereniz (they introduced themselves to me) at the Customer Service Desk and they helped me with my question, even wrote down their names for me in case I had a question/issue in the future. You did your job! I went to see the new location with 1 item on my list and left spending $79....not that I am complaining. Everything looked so good, fresh, I just couldn't pass it up!

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James Whatley - 7 d ago

1

Yesterday, the 20th of August, I was shopping at the store on Baseline west of the one on 24th street and Baseline. It's a smaller store close to me. While in the produce department, I observed an older woman sitting on one of those scooters gorging herself on the grapes like she was having dinner. She would rifle her hands in one bag and then another until she was satisfied. I then spoke to one of the employees and pointed out the woman and told him was I saw. My remark was that apparently this woman did not consider that she was stealing and contaminating the grapes. I then asked the fellow to relay to management which he said he would. Then, I went to the one on 24th street because that one did not have what I wanted. While there, I spoke to another employee about the same issue of open plastic bags that lend opportunity for contamination. I also expressed concerns about the packaging and that packaging should be sealed to avert what I've described. Yes, holes for ventilation, but should have sealed or taped top. Please tell me that repacking will occur.

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Stacey - 7 d 11 h ago

0

I just went to the store on 1575 N. Dysart Road in Avondale, Arizona 85392 and they made me bag my own groceries while another employee was talking to the cashier watching me bag my own groceries. When it came to the coupons she wanted to go through the items that did not scan and lost some of my groceries in the transit onf losing my groceries. After waiting on hold for 30 plus minutes to get a manger that spoke ghetto in her tone, after swearing at me and stating "shit", her name was Milly by the way. I told her that I would take all my groceries back for a refund and she just was rude and disrespectful. I purchased 500 dollars worth of groceries and now I have to go through what is missing so they can replace it. What kind of nonsense is this? This is not the first time that I have had a problem at this store and they never resolved the first issue when a cashier disrespected me in front of other customers. Then I called another store at a different location and got no answer and waited on the phone for an hour to talk to a manger that I never got to speak to. You need some serious employee check on your employees!

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Lan - 10 d 19 h ago

0

I had the most unfortunate experience at your 7050 E 22nd Street Tucson AZ store. I was in the quick check line #5, when the cashier refused to stop looking at photos and acknowledge me for check out. When I asked if she was open the response was yes. However the cashier did not stop looking at photos. I took my items to another line. The manager on duty observed this poor customer service.

I am an Asian local business ness owner. Is it the policy of your store to treat Asian customers with such disrespect? The cashier told me, "remember my name Liily Anna. This is a formal complaint.

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Anonymous - 12 d 12 h ago

0

Alma School & Warner

2075 N Alma School Rd

Chandler, AZ, 85224

BUYERS BEWARE!!!!!

MAKE SURE YOU CHECK EXPIRATION DATES ON ALL FOOD ITEMS PURCHASED. RECENTLY, ALMOST 5,000 ITEMS WERE PULLED OFF THE SHELVES WITH AND FROZEN SECTION WITH EXPIRATION DATES FROM 2013. MANY OF THE EMPLOYEES ARE DRUG DEALERS, DRUG ABUSERS AND HAVE SEX IN THE UPSTAIRS CONFERENCE ROOM. THIS IS A VERY DIRTY LOCATION

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Anonymous - 13 d 16 h ago

0

On 8/14/16 I went into Fry's, on 32st & Bell. As I was at self checkout, the screen froze. I kindly got the attendant assistance. Only for her very first response to be "WHAT DO YOU WANT"? I told her my problem and I also requested her manager. I told her manager about her inappropriate verbiage towards me. He agreed, but a part of me thinks nothing will be done. I refuse to support a business that would continue to let a person like that represent them. Her name is Lee, and she is an older "lady" and should know better! I will continue to shop there, but if she still works there I will not! I will tell all my family and friends about this offense damn near racist ass associate, and let them know not to support this business either. If LEE continues to work there, I'll take it that this corporation supports her behavior. I can not support a business that would allow her to continue representing them.

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Ron W - 15 d 11 h ago

0

Fry's phamacy at 75 Ave and Cactus has the mmost incompitant works I have every see and the people who are suppose to take care of customers needs have no idea what the hell their doing they have totally screwed up most of my perscritions. All are on auto refil and they never get filled on time. They tell me to call my Dr and request new scripts because they don't know which dr to call bullshit so many times I have explained to them who the Dr is on scripts they look and a week latter I get the same bullshit info that the dr they fax is wrong ang has not returned the fax. Well do you think you have the wrong Dr? why not call the client and ask them insteat of waing for me to come iun and not have any scrips left.I will be taking my business else where thanks to these stupid people. I would never tell anybody to use ,them no way no how.

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S. Ladd - 46 d 13 h ago

1

My daughter and son-in-law went into the store at 43rd Ave and northern today to buy 40 pieces of chicken for the family because his Dad had just passed away this morning. The lady working in the deli area rolled her eyes and said they couldn't sell that much at one time without a n advance notice order. There was plenty of chicken cooked. When brought to attention of the manager he simply said "I'll talk to her.". You know under the circumstances, the manager should have given them the chicken for free for being treated so rudely!

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Who died?and why do we care? - 36 d 11 h ago

Bunch of fucking whiney ass people here.you people have nothing better to do,then comment on stores you had a bad experience at?Jesus folks,find a hobby, and just because someone you know died,does not mean everyone has ri bow down to your demands.Go to KFC next time shit bag,they can handle big UNPREORDERED MEALS for you and your mutt friends.

Flagged for review. 
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Anonymous - 19 d 9 h ago

#getarealfuckingjob u twit. Bottom end of food chain must hurt to u.

Flagged for review. 
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Anonymous - 73 d 15 h ago

0

I have shopped several times at the McKellips and Recker location and there is a FEMALE Alison there in Starbucks that when I asked where certain people were she stated oh they got in trouble a that is really unprofessional to do. I will never shop at your store again nor will my friends. The store Manager Judy is also a BITCH as she is always yelling at her employees in front of customers. Very rude and so sad that Ken the previous manager is not there. It is not the same.

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Anonymous - 54 d ago

1

I would like to comment on the comment you made about Judy. She is not a Bitch just because you only see what's going on when you come in to get your Starbucks ,Yes she keeps the employees who come in and are not doing their job in line and reminds them they are there to work and take care of the customers like you.

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Anonymous - 53 d 19 h ago

0

The issue is that employees should not be talking about other coworkers WITH CUSTOMERS as that is very unprofessional. I do not think that the store manager sees what is going on with her employees talking about other employees to CUSTOMERS. The only person in that department that I have heard say anything is Allison and that is not just by me as I have several other friends that come in and I have heard them say how rude Allison is and how do you report someone. My friends came into the store on Saturday July 2nd in the morning and you could tell that Allison did not want to be there as she was preoccupied with another person from Fry's that she was talking to. I stood there for a couple of minutes and finally said is there someone that can help us. There is a guy Matt that is very friendly along with a tiny gal by the name of Becca that are the most friendly people there. Too bad that they don't only work in the mornings as I would still be a customer there. I don't know who the manager is at the Starbucks but I have chosen not to even go to that store as like I said the Manager in charge when I was in there was just yelling at her employees. I have only seen this manager Judy, yell at the cashiers and baggers. If you are having issues with your employees take them aside and talk to them don't do it in front of customers. This is a store that gets wealthy people in there to shop and all I have to do it tell my HOA members at the next meeting to not shop at your store and us ladies are a very close group.

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Anonymous - 52 d 12 h ago

Just an aside- this is not an official Fry's Food website and is not monitored by their HR department, so you are very unlikely to see any changes made or get a response from Fry's based on comments here. The best way to see changes made is to fill out the survey your cashier always asks you to take (website is on the bottom of each receipt.) Those surveys are monitored and taken VERY seriously. They are compiled every week by store number (Recker and McKellips is #23) and posted for all the employees to see, and no they do not edit or remove negative comments unless they contain threats or something illegal. Even if the complaints are about the store manager. If you ask for a response and leave your contact information (you can leave comments anonymously, too) they are required to respond to you. All negative comments about specific employees (providing their name and the department they work in ensures they will be identified) are addressed very quickly. On the flip side, positive comments about specific employees are also addressed quickly and if the employee is mentioned by name they are given praise and rewarded.

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ananymous - 51 d 16 h ago

0

Thank you for this information and was not aware of this.

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Anonymous - 51 d 16 h ago

If you use the survey at the bottom they know who you are based on your rewards card. I don't want them to know who I am as I need to protect my family. Is there any other way?

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Get a life loser - 36 d 11 h ago

Bullshit,nobody can stand listening to your sad ass,so why the hell would they take your advice?I mean,look at the way you type, and try to form sentences.....your more dumb then a box of rocks,you sad ugly pig!

Flagged for review. 
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Anonymous - 45 d 19 h ago

no a lot of frys managers a are bitches. a lot of them bitch at the other employees in front of customers.

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Old employee - 28 d 17 h ago

4

She is to

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Philip - 24 d 22 h ago

3

I can agree with keeping employees in line and making sure they are attentive to customers needs and the companies needs as that is what they are PAID to do. I see so many women employees playing on their phones when should be stocking the items in front of them. If I had the store I'd make sure the phones be held in office during work hrs. as they are temptation to texting and wasting company time and money.

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anonymous - 19 d 9 h ago

0

No customer should ever think ur employees are a bitch period. The customer is always right..obviously she was that pissed to get on here and rude all the way round.

Willow Creek in Prescott..same way. Frys must not treat their employees too well..Starbucks..whatever. Seems to be a real problem statewide.

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