Information, reviews and public commentary for US companies

 

Frys Food Stores

Rating
1.5
Address
P.O. BOX 1043
Tolleson, AZ
85353-1043
County
Maricopa
Contact
Michael Donnelly
Role
President
Phone
(623) 936-2100
Annual Sales Est
$1,084,800,000
Employees
10,000
SIC Code
5411
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Debra Fulcher - 3 d 9 h ago

1

Steve a front end manager made fun of me, a handicap woman. I want to suit them. That is totally wrong. Laughed at me Even. The cashier even said he was a jerk. This Is in Phx Arizona. Baseline Rd.there isn't a low enough rating for this man!!!

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Paul - 3 d 15 h ago

0

I went to Frys on Union Hill In Peoria last night to get something from the deli. I got to the deli at 8:50 pm and stood there for over 5 minutes and was ignored the whole time I was there. So I left without anything. This is very bad costumer serv and I won't be going back any time soon. Paul

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Bert - 10 d 9 h ago

To whom: at present I am shopping at your store on 19th Av & Glendale. 2 weeks ago I spoke to 2 people in the store and advised of pigeon waste on the front of the store 15 feet from the door. And being tracked in because you have to walk thru it. Today it is 3 times worse because I was ignored. This would not happen in Scottsdale. So why would this be okay here. I will let you judge that. Pictures attached. Pigeons are carriers of disease. Pathogens be introduced into the grocery store. Children at risk, and from their shoes to their little hands. To the grocery store and cart where my groceries I will eat. This will not stop me from shopping at Frys. However I have lived in upper level neighborhoods and would have never seen this. And if I asked for a manager I would have spoken with one in a matter of a few minutes. Today I stood 20 minutes the manager never came. Please see this as more than a complaint, but a health hazard. I will be sending these pictures to the news if no response. Why should I have to resort to this in this neighborhood. I should not have to demand a clean store. That should be a gift as a customer. Not meant to hurt Frys but to heal a standing and ignored issue.

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ya - 3 d 20 h ago

pigeon shit? you rich people make me sick. go stick a broomstick up your ass and do the cleaning yourself, cunt

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Marisela Palomo - 6 d 13 h ago

5

Hello, I have shopped at Frys on 35th ave and Thunderbird in phoenix for the past 15 years. With out fail each visit is outstanding. Your entire staff from Management to stocker are helpful and truly create a community environment. Every greeting is a personal greeting. You have an outstanding store.

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Julie - 25 d 5 h ago

1

Dear Frys's Food Stores,

In this weeks circular you advertise mangoes as a "HOT OFFER DEAL". The correct spelling is mangos.

Please pay more attention to your print advertisements.

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Anonymous - 12 d 11 h ago

We need more people like you.

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Anonymous - 22 d 6 h ago

1

You have a store in Scottsdale that has a program that supposed to be for a family orientated or whatever they want to call it but they make it all about the employees and they make the husband or wife go places without the wife or children and they say his company only and that's not right there and cause a lot of families to break up and I thought Frys was family

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Anonymous - 12 d 11 h ago

Too bad you're not fully understanding the English language.

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Ivan - 13 d 11 h ago

1

Fry's at Waddell and Cotton Ln in Surprise AZ, absolutely love to FOLLOW BLACK PEOPLE around the store. As a 20 year retired Veteran of the military this is most offensive. I DON'T NEED TO STEAL.

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Anonymous - 12 d 12 h ago

can't be trusted man

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Josie - 14 d 3 s ago

0

Frequent shopper at Frys Food and normally its my top choice for food shopping but after my experience tonight at your store in Mesa, Az. @ 554 West Baseline I'm thinking otherwise. My experience was.. I went I did my shopping and I bought $77.98 worth of stuff. At around 11:40 a female voice came over the intercom saying frys will be closing in .... and I kid you not every 2 to 3 minutes we were being pushed out the door. When I Walked up at 11:56 to check out the bagger Lukes looked over to the girl who I believe he called Ariel and said "you can stop saying it, there finally here " in a rude tone, while the girl laughed. I checked my receipt and after everything was said and done I was out the door by 12:03 pm and it was an awful feeling to feel like a burden and laughed at by these employees. I did in fact remember there names because I felt like I was wronged our cashier was Kaleb, the bagger was Luke, and the women there who felt it nessary to be so pushy was ariel and mia. I guess it's good they were atleast all wearing there name tags. As I'm sure frys has cameras maybe you should take a look at how poorly your store is being represented. 1/25/2016 Last customer of the day. I will infact continue to share my experience across multiple websites so that hopefully something might be done and I'm not just another bad review because I know my worth and I have in fact been disrespected.

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Anonymous - 12 d 12 h ago

maybe don't go into a place when it's about to close ayyy lmfao

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Elizabeth Dobay 4402302411 - 21 d 12 h ago

Why is it that when I choose a digital coupon(s) they do not appear on my printed list? This is the third time it happened. Looking for these items is quite time consuming yet I feel I'm getting ripped off by the website. I am one of your Best Customers but I am not going to be if this keeps occuring.

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Darla - 25 d 5 h ago

5

My experience at your Val Vista & Warner store in Gilbe rt was really a shame. I have been shopping at Fry's and Kruger for over 50 years. I have never been treated badly in any stores in my life. You have an employee in this store that you should know about. Went to pickles looking for pickled asparagus couldn't find any so went for help and Christina came back to pickles and she said she would go and find out if you carried. Left me on pickles aisle for 3-4 minutes and never came back. Went to look for her and she was on the phone in customer service so I thought she had to call someone to ask about the asparagus so I waited. She walked off and went to check someone's groceries out at a lane that was not lit. I thought well I'll go ask her if she found out anything. Stood behind the lady she was checking out and she looked right at me and said very rudely I'm closed and I said, aren't you the lady that helped me with the asparagus and she looked at me and paussssed and said, I don't know if we have any and I'm closed anyway in a very rude and nasty way. I said, thank you. What happened to the smile and I'm sorry this isle is closed? What happened to customer service. This woman was harsh and downright rude and nasty. I live in Apache Jct. and the Fry's is wonderful and every other one I have been in. Everyone is happy glad to help and always has a smile for everyone. I think Christina needs to find a job that she is happy at. You don't need employees like that in your stores. As you know this story will be passed on as bad experiences are. Hopefully Christina will never be considered for upper management as she will make the employees unhappy and give them the same attitude she has. My experience with your company has always been great so I am going to rate you at excellent even though this woman had me asking myself why I was shopping in Fry's

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disappointment at combs store - 28 d 9 h ago

0

I was at your on west combs about 2:30 today. I have shopped at this store for 5 plus years

I am very disappointed in the service lately but today was the worst.

The bagger was trying her best to get all y groceries in the cart so they didn't fall out. I had spent over 200 dollars so I had a lot. The cashier was impatient and started handing me the bags . So as I left the check out I was holding three bags . When I exited the store some of the bags began falling off cart

There was a manager standing there and saw this happen . He approaches me laughing and tells me I have too much stuff.

I was so disappointed in his reaction. He did not offer me help or even another cart

I work in a large office and many of us shop at this location. We have been sharing our disappointed stories of the store lately

Tomorrow I am sure will be the final story and we will all start going to the Albertsons or basha s close by

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David - 30 d 4 h ago

4

Fry's Management,

Hi, I've shopped at your stores here and affiliated Kroger stores in other states and I think you are doing a great job. I mostly shop at your store on Val Vista Dr. and Warner Rd in Gilbert, AZ. I want to write about one particular employee who I've noticed for quite sometime who works very hard and does all she can to keep customers happy and she is always energetic and responsive. She has caught my attention and I just wanted you to know that I believe you should b e paying attention also. Her name is Carrie and I don't know what her last name is but she is a great asset to your company and always maintains a great attitude towards everyone. I don't know if this is the right place to post this review but someone should be paying attention and give her the recognition she deserves.

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Debbie - 41 d 12 h ago

1

After shopping at the beautiful Frys store at Shea and Tatum and the store at Shea and 91st for many years in Phoenix, I expected the same experience in my new neighborhood in North Scottsdale. The "neighborhood" Frys on north Hayden is such a messy, understaffed and unattractive disappointment. The area near the checkout counter near the front doors looks like a Third World grocery. It is so cluttered with displays, boxes, lottery outlets, coin returns, etc, etc, you can hardly get out the door. There are never enough staff at the check out and the standard "service" is to bag your own groceries. Why is this store so different? It looks like a warehouse and is staffed like a inner-city market. Perhaps it is just the management is poor, but I hope the corporation takes a look at this mess of a store that is located in a very high-income area.

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william peters - 45 d 9 h ago

On 12-24-15, I purchased a $75.00 gift card for Best Buy stores I made the purchase at Frys at 1915 S Power road, Mesa. I made other purchases and when I got home, I was unable to find the gift card. I called the store and I believe I spoke with asst. Manager Richard.. He asked for certain information relative to the purchase of the card. I also gave him code information as to the employee who I purchased the card from. He told me he would check with employees and also check the video for the check out stand that I had used. He would get back to me with any information. About 40 minutes later Richard called and said one of the employees, Diane from the floor office had found a card in the parking lot outside of the store. She placed the card on her desk for safekeeping. She contacted Richard and they determined It was the same card I had lost. I would like to commend Richard and Diane for the professional way they handled the situation. Frys should be proud to have two such employees in their employ.

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Lee Milne - 46 d 5 h ago

1

I have been on hold with customer service for over an hour and a half so far. Very frustrating! I made a routine grocery stop yesterday and spent about $90. My debit card was charged $346. When I spoke with the store manager he was able to look up my transaction via my Fry's card and several Visa gift cards were added to my transaction. I did not purchase those and I'm not getting anywhere with resolution.

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Doug - 50 d 6 h ago

0

I went to the Fry's on Mcdowell and Miller in Scottsdale. I bought groceries totaling $37. I told cashier I thought it should have been less. She told me the price for two items I bought were not discounted to sale price. When I asked why, she said she didn't know. I asked to talk to manger Tim and he was confused, but was busy and had not time to help with the situation.

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Steve Machado - 56 d 15 h ago

5

today, for the first time in my life I locked my keys in the car along with my dog. I went back into the store for assistance and was so very fortunate to get a man named Steve Machado. He went far and beyond the call of duty to get me help including offering to give me a ride home after he got off work to get my other key. He was so polite, friendly and not at all condescending. I always knew I like shopping at Frys, but now you can bet it'll be the only place.

Thank you again Steve and thank you for the fore thought to hire someone of this caliber.

Elaine Depee

Yuma, AZ

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Gargi - 60 d 14 h ago

1

Today I went to frys food store at 92nd snd Shea blvd after a long time . Cashier name Ezra was very rude and highly unprofessional. I was having a hard time using my store card and paying so instead of helping me to go thru it he was acting like I was wasting his time. I would rather go to local walmart supercenter which is bit far away from my place then to go in stores like frys where they do not treat all customer equally.

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unhappy x-longtime customer - 63 d 6 h ago

0

Unbelievably bad service over a $10 item . Felt as if i was in a racist type incident.The overall experience was horrible and i will be shopping at foodcity now ...

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Bill - 144 d 14 h ago

0

I currently work at Fry's in Scottsdale, AZ as Assistant Grocery Manager. After 41 years of life work experience this is by far the worst job experience I have ever had. I am a Vet and I would encourage any Vet considering Fry's as a place of employment should forget the idea and move on. A door greeter at Wal Mart receives more respect and dignity. The store provides no training as was promised then instead of helping workers they simply take the chicken way out an write people up. With their inept management I'm surprised the company stays in business.

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Unhappy at Fry's - 99 d 12 h ago

I too am an employee at Fry's and I agree with you 100%. I am talked down to by the ones that call themselves the red vests. I am given a whopping 4-6 hours a week and I am supposed to be grateful for this. I had to find a second job just to be able to put groceries on my table and help my daughter pay MY part of the bills. I asked that they not put me on the schedule after 2PM on Sundays. This being the time I work my second job. I care for an elderly woman and it pays me $125.00 for a 8 hour shift. They refuse to work with me on this I am given a 6 hour shift (the only one for the week) and it is from noon until 6:00PM on Sunday. They tell me to let them know ahead of time if I am not coming in for my shift, I wish they would understand it takes both jobs to make it right now. I had a week that I was given no hours. I have never in my life been in the position that I have to choose to pay my bills or eat, not until I came to work for Fry's. I was never made aware that I would get so few hours and they would never work with me if I had to get another job when I was hired. I have put the word out that it is not a desirable place to work, at least not if you want to be treated like a human. I have been asked in front of customers and other employees why I will not be dressing up for Halloween,(because they decided everyone was} I cried when I had to tell them I didn't have the money to dress up, and everyone saw this. I really think no one there cares about the people they work with. I have no choice but to continue working here, I am 62 years old and it is too hard to find another job. I do not drive so I have to ride the bus, and that also limits the possibilities.

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main945 - 67 d 13 h ago

I am soooo sorry. This is terrible way for Frys to treat you. At 62 you should not have this hard a life.

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