Information, reviews and public commentary for US companies

 

Frys Food Stores

Rating
1.630769
Address
P.O. BOX 1043
Tolleson, AZ
85353-1043
County
Maricopa
Contact
Steve McKinney
Role
President
Phone
(623) 936-2100
Annual Sales Est
$1,084,800,000
Employees
10,000
SIC Code
5411
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Nicole Rasor - 11 d ago

0

Frys Marketplace in Marana lost me as a customer today. All health and gluten free foods are not in the convenient section anymore. Even worse, some of the food for allergy sensitive people was in the back of the store next to the scented candles. I am happy to pay extra and take my shopping elsewhere.

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Amber S. - 13 d 7 h ago

0

Every time I have gone to this Pharmacy I have never been treated respectfully or as of any importance. When I call I am quickly put on hold and then hung up on. I had to call 4 times befor someone spoke to me and then they put me on hold and hung up. I hate the fact this is the closest pharmacy to me!

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Ms. Thompson - 15 d 6 h ago

0

Three prior to Super Bowl Sunday I went into Fry's Marketplace at 6611 W. Bell and made a deli order of 50 pc fried chicken to be ready at 12:30 on Super Bowl Sunday. I arrived to the store at 12:25. There was a line at the deli counter and no line at the hot food area, where I had placed my order. I was was told I had to take a number at the deli counter. I was number 70 there were on number 64. It took an additional 35 minutes to get my order. I was told that my order had to be put on the warmer because it was no longer 12:30. It should have. That was the least you could do after I was made to wait 35 to get my ready made order. Once my order was completed they started taking other customers behind me right away to pick his or her their orders. This type of customer service is unacceptable. On busy day like Super Bowl Sunday why you would not have someone their to give customer their orders and not to keep them waiting. I was told a time to my order and it was not delivered to me at the time promised. POOR CUSTOMER SERVICE. Step your game up FRY'S.

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Patricia - 19 d ago

0

I have been having issues with pharmacy Tech being unable to fix my account so I can manage my RX's on line and pay for them online. 6 times I have contacted them and all requests for help as resulted in not being able to correct whatever problem there is. I finally sent an email to customer service and received a standard automated response to call Pharmacy tech. If they cannot fix it after 6 calls what is the 7th call going to do but waste more of my time explaining the problem all over again. Sad that customer service is so poor and no help at all. I have requested to speak with a supervisor but unable to get transferred to even speak with a supervisor. Has Fry's gotten so large that they have no concerns about helpong their customers.

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Patricia - 19 d ago

0

I have been having issues with pharmacy Tech being unable to fix my account so I can manage my RX's on line and pay for them online. 6 times I have contacted them and all requests for help as resulted in not being able to correct whatever problem there is. I finally sent an email to customer service and received a standard automated response to call Pharmacy tech. If they cannot fix it after 6 calls what is the 7th call going to do but waste more of my time explaining the problem all over again. Sad that customer service is so poor and no help at all. I have requested to speak with a supervisor but unable to get transferred to even speak with a supervisor. Has Fry's gotten so large that they have no concerns about helpong their customers.

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Martha - 55 d 8 h ago

I was just at the Frys at 3246 E. Bell Road. There was a woman walking a "service dog". Thisdog was clawing and lunging...clearly not trained. Another woman walked by with a small dog in a chest carrier...with "service dog" patches. It is clear that neither dog is a service dog. Service dogs go through intense training and obedience training. Service dogs perform services, they are not emotional support animals. Personally, I am a dog lover...my dogs have Canine Good Citizen certificates, obedience training and are agility champions. I would not bring them to a place where food is prepared and possible close quarters with untrained dogs. It is the stores responsibility to police this activity and protect their patrons. I have witnessed dog pee in other stores after"service dogs" have visited. It is legal to ask the owner what service the dog performs for the owner.perhaps posting that patrons with dogs will be questioned might deter some of this blatant disregard for other people and true service animals.

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Val - 53 d ago

4

This is something that clearly needs to be policed in estblishments where food is served or sold. Two dogs in my grocery store this past week. It's unsanitary, distasteful around food, and has gotten out of hand. Clearly not service animals, and those of us who don't want animals around our food have rights, as well. IFood establishments must consider this.

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Anonymous - 29 d ago

You mean the food that is grown on farms outside amidst nature, insects and animals? Or did you mean the food that is literally made from animals?...

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Anonymous - 43 d 13 s ago

Your definition of a dervice animal is quite vague I think you just want to judge wherever it is possible to judge

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Anonymous - 29 d ago

It is against the law to ask for papers for service animals, or discriminate against people who use them, so what do you suggest they do?

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Rudy Rosete - 27 d ago

85745 that's a zip code that's where I transfer that store I need my paycheck be sent to that store now not Deals store 85705 no do not send my check to this store anymore

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Rudy Rosete - 27 d 10 s ago

Inb Rd.. Tuscon Az 85745

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Edward Gomez - 28 d 13 h ago

5

I went to Fry's on Cave Creek Road and Hatcher on January 12, 2019. My wife and I ran into the store to purchase fried chicken that we had pre-ordered. I have a small bag that I use to carry my wallet, my phone, and my Ipod because I don't have enough pockets. Well, after making our purchase we placed the chicken in my truck, and I returned the cart to one of the cart stations in the parking lot. After traveling about 10 minutes, my wife and I realized I left my small bag in the cart. Again, the bag had my wallet containing driver's license, credit cards, and about $250.00 in cash. It also had a Samsung Galaxy 8 phone in perfect condition, and an Apple Ipod Touch. I was immediately sick to my stomach. The store is an older store and the neighborhood is somewhat low income. What are the chances of the bag being found by an honest person and turned in to the store. We raced back, hoping maybe the bag was still in the cart. We quickly searched the carts but to no avail. I was depressed, but my wife insisted I check with the store in the event the bag was turned in. I approached the manager, who asked me how it was going. I said, "terrible", and explained what happened. Another employee overheard, and asked me to wait a second. He returned a few seconds later with my bag. And even more amazingly, all the money, credit cards, phone, Ipod, everything still in the bag. The employee said a courtesy clerk just found the bag and turned it in. I insisted on meeting the clerk, who was rounding up carts in the parking lot. I thanked him profusely, and insisted he take some kind of reward. He was hesitant, but I wouldn't take no for an answer, and gave him $40.00. He said he was only going to take it because it was his last day. He said he wasn't getting enough hours. I really can't express not only how relieved I was but also how impressed I was that there are honest people still out there in the world and, luckily for me, one of whom was employed with Fry's. In my excitement, I can't believe I did not get the employees name. But Kudos to the one-time employee and to the manager who hired him. It's unfortunate that the store was unable to keep him employed at Fry's.

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Rudy Rosete - 27 d ago

I transferred into Orange Grove and tangerine road to the store. Down there and I'm still getting my check at the old store ignore the story of the old stories 21 store 24

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Rudy Rosete - 27 d ago

I need you to transfer my paycheck done to that story now

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Jaqi O - 29 d ago

0

I went to my local frys this morning (43rd ave and Cactus rd). I've only lived here for a few months but have been in the store at least once a week since October. Today I ran in with my two infant children to stock up on diapers and other baby essentials. I have one baby in her car seat in the basin of the cart, and the 18 month old strapped in the seat of the cart...so there's not a whole lot of room for my groceries. Anyway, a female employee walks by the aisle and we made eye contact so I smiled at her... but she just sort of looked down and walked away. A few minutes later I heard that tacky security scan announcement. I continued shopping and shortly realized I was being watched. OK fine, I can live with that. I wasn't doing anything wrong so it didn't really affect me. But as I continued on more these two men who appeared to be some sort of shift managers not only followed me around , but literally stood in my way at one point. I said excuse me, and niether man responded, just stepped a little out of the way. They even stood and watched me as I checked out. Even the cashier was a little jerky. I let him know as I was loading my groceries on the conveyer that I was going to need formula. He responded "I'll get it when I'm done". Ya jerk, I figured that. The only person who acted remotely friendly my entire trip to the store was the woman who bagged my groceries. I've always shopped at Frys. Providing for a family of 5 we spend about 600 to 800 a month at your stores. As someone who has worked Loss Prevention, I can tell you the best deterrent to theft is CUSTOMER SERVICE. Not one employee so much as said hello, or asked me if I was finding everything ok ect. We have a theory at my work, Never put a theif above a customer. I am a loyal customer of Frys because I love the brands, prices, and normally, the customer service. But at this store it was more important to them to 'stop me' from stealing (I don't know...a few jars of baby food...everything else was boxes of diapers, wipes ect..nothing I could hide even if I wanted to) than it was to provide any kind of decent customer service. What is more important to you as a company? Your customers, or theifs? Also, super offended my previous trip to the store when the cashier had the nerve to ask me as soon as I walked up " Are you paying with WIC?" Wow...umm no. But if I was, is that some kind of problem? I was profiled seemily just for being a mother on multiple occassions. I will go out of my way to NOT to return to this location.

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sarah gray - 29 d 6 h ago

3

I really enjoy shopping at Fry's, its a wonderful store w great employees and inexpensive products. But my complaint is w the deli boneless chicken wings. They are no longer breaded, I'd like to make my own unhealthy choices instead of them being made for me. Plz bring back the breaded option, if ppl want them unbreaded then that should be an option as well.

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Nick Mack - 32 d 24 h ago

0

Tucson frys On Speedway and Pantano In Tucson, both Jim and Connie were coming off very rude I was buying alachol for a party at my house l, I had my 17 year old son with me, they asked me for my id then proceed to ask my son for His Id as well, I informed him my son was under the age of 18 making him a minor, therefore he doesn't have an Id yet. Jim then told me to leave the store and get out that with my son being a minor and not having Id they can't sell alaochol to me. I don't appreciate being talked to like that by the stores assistant manager!

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sharita d wright-james - 33 d 23 h ago

0

The Fry's in Litchfield Park, Arizona is getting out of hand. I am tired of the watching me like a hawk. the blatantly racist comment from some of the cashiers and the disrespectful attitude of teens at self check out. I have never felt as humiliated as I did Today 01/18/2019 at about 3:21 p.m.

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Danilo - 35 d ago

0

1/16/2019 Today I was food shopping at fry food store in Phoenix Arizona 19th Ave and Union Hills around 09:15PM local time so we bought two different vegetables the cashier was asking to my Wife what was the name of the first vegetable and then I told to the cashier the second bag of vegetable were zucchini the cashier a male redhead around 20 years old he look at me with a shitty attitude and nasty look and he told me that he knew those were zucchini I even apologize to him because I saw how mad he was. So here I am a customer of 52 years old who go in the same fry food store location for the last past 20 years apologize to a 20 years old cashier who probably hate his job and even his own life and he also demonstrated zero knowledge of respect to a customer who pay his salary. Well I'm not going back on that store location anymore for then deal with that kind of bad behavior and if this continue in any other fry food stores then I'm going to end up to buy my food in online at least I don't have to deal with fry food store employees who can't let their personal life problems at home before go to work for then take their frustrations against fry's customers like myself I just find unbelievable to how badly the young people are acting today they don't even appreciate to have a job.!!!!

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Thomas O'Shaughnessy - 35 d 13 h ago

0

How come fry's only has one flavor of syrup for pancakes and waffles? Maple only, what about Blueberry, Boysenberry, etc.?

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Adam - 37 d ago

5

Organic eggs and organic milk is too be placed in all retailing grocery stores in your state and north America. . Executive order usda, dept of interior federal meat inspectors act food safety modernization act, equal pay act, fair housing act. Consumer protection act

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Dawn M Ericksen - 37 d ago

0

Frys humiliated and threatens women with service dogs, who are specifically trained for panic attacks, who h every time the managers approach and humiliate me it causes a panic attack, chandler frys stores need training

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John B. - 39 d ago

1

Ridiculous wait at the Pharmacy at Grant and Swan in Tucson. I have my prescriptions here because it's close to work. Of course it can be very busy after regular work hours, roughly 5:00 to 7:00 pm. However; they do not feel that they should have more staff on even though it's one of their busiest times of day. With a CVS or Walgreens on every corner, I think it's time to switch pharmacies.

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Anonymous - 40 d 4 h ago

0

Do not go to the Fry's in Scottsdale on 90th St. and via Linda they discriminate against people with disabilities. The most Disrespectful and crude managers I have ever come across and deserve to be fired. Do not patronize this location they are horrible people.

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