Information, reviews and public commentary for US companies

 

Frys Food Stores

Rating
1.591696
Address
P.O. BOX 1043
Tolleson, AZ
85353-1043
County
Maricopa
Contact
Steve McKinney
Role
President
Phone
(623) 936-2100
Annual Sales Est
$1,084,800,000
Employees
10,000
SIC Code
5411
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Marco Kelly - 7 d 10 h ago

1

Unfortunately I can't and won't come to this location again sad to say because I've been coming here for years. This incident took place today at around 615am June 9th. Not quite sure what the young attendant lady name was but it wasnt the older Caucasian lady because she always speaks to me and says hi but Anywho it's a typical morning I come to Fry's windows down music loud with one other customer in the far distance at pump 1 . And wasn't quite sure which pump I was at because I only know when I'm walking up to the attendant to pay but this time just simple debit card because it was too early to be disturbed especially Sunday morning . But as I'm paying I just hear suddenly hear someone speaking so I turn around and the young attendant lady says in a ride disrespectful tone " You have to turn off your car when your about to pump gas" my response in a super calm manner was " That is for older vehicles" ( I have a 2016 Dodge dart) her response was " It's the law"? Which I'm not too sure what that law is. And so after she says that she walks away. But I took it upon myself to do that right thing and shut off my car because it is still early and don't have time to argue or disagree with anyone. But im not sure what the deal was with the attendant because like I said I've been coming to this gas station for 5 years with no incident whatsoever, always had my car running while the attendants would speak to me so it might've been my music that set her off or she just had a really crappy morning to try to ruin it for someone else's. I never seen her work there before but I can't come back here because of the vibe it'll give me and I just wouldn't feel right again until the ethics are more strict because that was unfair that the nice lady walked by me said hi and then the other attendant was just rude. I don't mind her saying what she said but how she said was completely utterly rude .

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Sandra - 7 d 19 h ago

0

Hello my name is Sandra, I wanted to bring to your attention of inappropriate behavior in your store located at 43rd Ave Northern. I come to that location sometimes early morning before i go to work. On June 7th it was a Friday around 6am I was in your deli department and there was an old lady working she was a manager and she i was surprise by actions. She was swearing really bad about one the employee that didn't come in and how she call her got damn and her to get her fucking ass into work she was talking to another employee that was stocking in that area she she continue to swear like there was no customers in the store, Who ever the person she was speaking about do not deserved to be talked to that way just because she is a manager. I didn't appreciate hearing that language and it was very unprofessional on her part. I just wanted you to know there should be a meeting and training on behavior such as that. She probably treat the employee like that all the time and they are afraid if they say something they will lose their job. well i telling for them it is UNACCEPTABLE.And as a customer i didn't see any core value in her actions walking around talking like that around customer no respect. she was an older white lady wore hair in a ponytail the deli wasn't open but she was in that area. I sorry i don't have her name and i meant to call the store and compliant and i get very business and i forgot and thought about it this morning. I will be filing a complaint at the BBB due to the customer service she had. Just because is like that doesn't meant other manager are. But someone need to complaint about her she getting away at treating your employee badly and she is manager she know's better.She do not need to be a manager treating people like that.

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Anonymous - 9 d 12 h ago

1

Customer service in drug dept at 40th st and Thunderbird is terrible. Such attitudes. It's not hard to be nice. You should give a class in customer service. Might add a little class to your store

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Debi - 10 d 9 h ago

4

Fry's Store at 29th street and Thomas Rd. Phoenix, Az.

I've been a loyal customer of this store since they opened. I have one big issue with this store.

The women's and men's bathrooms. They are single use bathrooms, side by side and they are both

in very poor condition.

Please pay to have them professionally cleaned up, painted and repaired. They have been neglected for a number of years

and I really get grossed out when I absolutely have to use it in an emergency.

As far as the rest of the store goes, I love the friendly store workers, butchers, produce people and the location. I'm closer to the

other Fry's at 44th street and Thomas but like the 29th street store best and will continue to shop there.

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Carol Bridges - 10 d 13 h ago

4

PLEASE remove any products under the Fairlife Brand, and other affiliated brands. I have seen the video of Fair Oaks Dairy farms, and was Horrified by the unmitigated cruelty I saw. My family are 5 generation cattle ranchers in N.M. And never, ever would have tolerated even one incident as was seen in this video. These people must be forced to close their business.

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Michael J Pummer - 11 d 15 h ago

1

At Fry's in Cottonwood yesterday. 1 cashier. We were lined up to the back of the store. Just like a bank service goes down but cost go up. Damn disrespectful way to treat customers

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Steve McKinney - 13 d 12 h ago

0

We were at your 20th Street (4724) today 6/3/19 @ 11:43 am and made purchases which included several advertised items that your ad stated were buy 5 mix or match items and save! We went through the line as vip customers and there were several items rang up wrong, the cashier was confused and asked use what she owed us! After words my wife went to customer service to show them we didn't get any of sale prices on the 5 and save items! After several minutes waiting out in the heat with our groceries my wife shows up crying because one of your managers said my wife didn't know what she was talking about. The manager stated that in order to receive the sale prices we needed to buy 5 of each items we wanted the price for. My wife showed your manager the ad and she snatched it from my wife's hand and told her she didn't know what she was talking about! I don't want to shop anywhere else, but this is uncalled for and is not a way to run a business! Please take care of this issue and tell me why I should continue shopping at Fry's

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Anonymous - 13 d 6 h ago

Well obviously I'm not important to you!

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Mitchell Construction - 11 d 18 h ago

0

This goes on constantly, at the 20th St. and Camelback St. Management at this store couldn't run a lemmonade stand much less a store. Why does Kroger allow the three, Louis, Daniel and Abel, to even work for Kroger, I'll never know.

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Bob Morgan @ rtmorgan0484@gmail.com - 11 d 17 h ago

0

So I guess I'll shop elsewhere, and go to Social Media and let Phoenix know how the store on 20th St really treat people! I'll also post pictures of the RAT droppings and Roches we see ever time we are i that store!

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Robert Morgan @rtmorgan0484@gmail.com - 11 d 17 h ago

0

We were at your 20th Street (4724) today 6/3/19 @ 11:43 am and made purchases which included several advertised items that your ad stated were buy 5 mix or match items and save! We went through the line as vip customers and there were several items rang up wrong, the cashier was confused and asked use what she owed us! After words my wife went to customer service to show them we didn't get any of sale prices on the 5 and save items! After several minutes waiting out in the heat with our groceries my wife shows up crying because one of your managers said my wife didn't know what she was talking about. The manager stated that in order to receive the sale prices we needed to buy 5 of each items we wanted the price for. My wife showed your manager the ad and she snatched it from my wife's hand and told her she didn't know what she was talking about! I don't want to shop anywhere else, but this is uncalled for and is not a way to run a business! Please take care of this issue and tell me why I should continue shopping at Fry's

Reply

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Marie Maxey - 13 d 15 h ago

1

I shop in two different fry's stores, Stapley and McKellips & Alma School and Main St. The employees are consistently rude. In every department they are just hateful. They hate their jobs and the public has to pay for it. I spoke with a manager today in an effort to help them get a bird out of the store. It felt like she went out of her way to be mean to me. I apologized. Told her that I just wanted to help. I didn't mean to step on anyone's toes. I care about birds. Anyway, it's hard to do business with them and give them your money when there's so much abuse that comes with it.

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Rude employee of the year she needs to be fired - 13 d 19 h ago

I was in the Fry's grocery store yesterday I went through the self check out the young lady that was working at the self check out her name is Heather she is the most rudest employee I have ever met in my life when I scanned in item that I was purchasing was posted for $7.99 when I rang it up it rang up $13.99 I ask for her assistance to help me out regarding the price check she clearly said it was not her problem I spoke to the manager the manager he would talk to her and he never did I shop there all the time and I've never met a person so rude at the fries grocery store on bell rd close to the I 17 in Phoenix Arizona

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A Pissed Off Customer - 14 d 10 h ago

0

Stinko customer service, but why am I not surprised. My daughter placed an order with Frys on Mill Ave and Southern to be delivered and paid by credit card. Frys took her money from the card and canceled the order without even calling her. She waited all of Sunday (her day off) and then checked with Instacart (some cheesy outfit with a call center in India where the reps did not even speak English) who advised her that the order had been canceled and they did not know why. Instacart tried to conference in Frys and both times got a pretend manager named Yvonne at the Rural location. Yvonne hung up on us both times. I instructed my daughter to make a police report for theft and she is doing that now. I would never recommend using Frys, their service and management are ridiculously substandard.

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Anonymous - 32 d 11 h ago

0

I was employed with Fry's for almost 5 months and i got a shoulder injury and couldn't go to work i brought in a doctors note and the time i was able to back to work i text my in sight manager and he said i needed to speak to JR so i thought he was talkin about HR so i tied callin to see and didnt get a respons so i text my sight manager back and to ask him who JR was or if he ment HR and got no response back i couldnt call back because my phone was disconnected so im using my neighbors phone to conntact u guys now and i couldnt drive there because i had no fuel so im left with no way of knowing what was going on with my status and i live out of a hotel in Tolleson about to be kicked out for none payment of rent i really dont no what to do now...my name is Stacy Baumgart i was employed at the Frys on Buckeye and Avondale Rd in Avondale AZ 85323 i worked the night shift stacking i am just writing u this email to let u know that was a unnecessary way to fire me and i dont no if i have reached headquarters with this email or not but i hope so or i will keep trying when i have another chance. Thank you for your time. I can be reached at

(hidden)

Sincerly

Stacy Baumgart

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Na - 15 d 3 h ago

You should have filed a workers comp claim and the doctor should have told you file and frys to.

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Very unhappy in Phoenix - 15 d 16 h ago

0

As a customer that just got screwed of over $20 cash & had 1196 or 1194 fuel points that were expiring 5/30 not rolled over as promised, not receiving 10 digital coupons I'm pissed. I had surgery 5/30 and am unable to drive till 3pm 6/1. I couldn't fill my car. I was told 5/10 or 5/11 that fuel points were going to be rolled over due to the shortest fuel issues AZ is experiencing right now. The fuel points didn't roll over. I received an email stating that for 2 months they were making it so if you use your 123 Fry's card you would get $.25 off then if your time is up on the $.25 it would go back to $.05 off. I used my card. Didn't get the $.25 only got $.05 off. Kept receipts & added up @ $.20 difference & I lost $15. Was told I would get a credit of $5 so I could buy the happy GC I wanted. Wasn't documented so didn't get. Right there is $20 I was cheated out of. Regular customer service refused to roll over the 1196 or 1194 fuel points. I was told (again not documented). Real customer service would have roll 1200 points over & given the roll over points too. Instead they put 250 points on when I said no until I get answers on the other issues listed above.

Also, the person that drove me home after just have surgery on my neck had 10 gift card coupons that showed up on her digital coupons for bonus 200 fuel points if you buy 1 of the 10 coupons. I've looked many times & don't have those coupons. I need every bonus fuel points I can get. Of the 10 GC she has but I don't I would've purchased min 5 of those but probably 7(there's 3 I would've buy). Those 200 extra fuel points on top of the normal 2X GC fuel points you already get would really help as financial I'm having a hard time & am also caregiver to my mom & daughter. If something happens even right when I get home from the surgery I still have to help, exp=pick mom up when/if she falls. As it is I'm only suppose to pick up nothing heavier than a gallon of milk. Obviously both are over 10 pounds, but I do what I have to even if it means lifting more than I'm suppose to.

Also at the store I purchase anywhere between 4-10 cases of Body Armor at 1 time. They have stopped selling 1 (now possibly 2)of the flavors at that store. A manager(that's no longer there) was able to order the 1 I know 100% that store no longer carries. In front of the gm at that store I was speaking to another manager that said my last order that flavor wasn't even allowed off the truck because they no longer sell it so no code to scan even though it was for a customer that had ordered 2 cases of that flavor alone(that order had 6 cases as I had already purchased 4). That order was in March. The gm of that store won't help & doesn't care about customer service/satisfaction. I would like to speak to a corporate manager (as all the 800# can do is send my issues to their customer service reps(who may or may not call you). I worked customer service for a large company for 4 years & if a request came in that way we would contact the customer to hear exactly what the issues are so I would know how to properly move forward. Not at the frys 800#.

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randomfrysemployee - 26 d 7 h ago

0

This has been the most unprofessional, greedy, two-faced, cheap, lying, dirty, disgraceful company I have ever had the displeasure of working for over the past year and a half. I have filed numerous OSHA complaints, gone to many lengths for getting my REQUIRED sick time by Arizona STATE LAW, made numerous grievances against my store and have yet to be satisfied. I am going to give this one last shot in hopes this horrible corporation will cease to exist.

I have fought with this company during my tenure for my required sick time I never received. I was told a) I must wait 1 full year for any benefit, and b) I was protected under the CBA regardless of my enrollment with a union or healthcare. Make up your mind dimwits. My Arizona law, I should have accumulated well over 40+ hours of sick time, yet I get told to "go home", don't get sick time when I have a doctor's note stating I can't work.

I also sent in numerous OSHA complaints about the detrimental working conditions of this horrid organization. If our customers knew Half of what happens behind the scenes with their food, they would flock to Wal Mart in a heartbeat. My store manager straight up LIED to corporate to cover their sorry a$$es.

This doesn't even come close to the lottery-styled scheduling with my tenure. With this being retail, odd hours are a given, but I have never seen such crap hours handed out. Having to close one day then open the next with 4-6 hours of OFF time, going Days without working, working Every weekend, working 6 days a week and still be below 30 hours, etc.. I have had to file multiple grievances and lost several shifts due to my schedule writer. And I always get told "This is a commitment you made--get someone to cover or it will be a write-up." I didn't make the "commitment", You did. And I get this "deer in headlights" look when I say You can't have me xyz for abc? Hell, I have been asking to move to another department for well over 6 months, to be told "I'm working on it", to have HR turn aroudn and hire people for those departments.

I am so fed up with this godforsaken corporation, their two-faceness with the customer and associates, and how the outside looks so good to many but few and far between last their probationary period. After such a horrid experience, I will probably Never shop at Fry's again and will happily take my business to Safeway, Sprouts and Whole Foods for my grocery needs. Oh, and don't get me started on how far Fry's will go to retain a customer and screw over their associates, and they won't do neither case in regards to myself.

To corporate: I can't even get a straight answer, so riddle me this: what will it take for you to invest in your employees than the higher ups, who only got their way through nepotism and favoritism? You have the highest turnover rate of all companies. The Unoin doesn't even protect those who pay into it!

Signed,

A pissed Fry's employee, and a FORMER Fry's customer

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Very upset in Phoenix - 15 d 16 h ago

0

As a customer that just got screwed of over $20 cash & had 1196 or 1194 fuel points that were expiring 5/30 not rolled over as promised, not receiving 10 digital coupons I'm pissed. I had surgery 5/30 and am unable to drive till 3pm 6/1. I couldn't fill my car. I was told 5/10 or 5/11 that fuel points were going to be rolled over due to the shortest fuel issues AZ is experiencing right now. The fuel points didn't roll over. I received an email stating that for 2 months they were making it so if you use your 123 Fry's card you would get $.25 off then if your time is up on the $.25 it would go back to $.05 off. I used my card. Didn't get the $.25 only got $.05 off. Kept receipts & added up @ $.20 difference & I lost $15. Was told I would get a credit of $5 so I could buy the happy GC I wanted. Wasn't documented so didn't get. Right there is $20 I was cheated out of. Regular customer service refused to roll over the 1196 or 1194 fuel points. I was told (again not documented). Real customer service would have roll 1200 points over & given the roll over points too. Instead they put 250 points on when I said no until I get answers on the other issues listed above.

Also, the person that drove me home after just have surgery on my neck had 10 gift card coupons that showed up on her digital coupons for bonus 200 fuel points if you buy 1 of the 10 coupons. I've looked many times & don't have those coupons. I need every bonus fuel points I can get. Of the 10 GC she has but I don't I would've purchased min 5 of those but probably 7(there's 3 I would've buy). Those 200 extra fuel points on top of the normal 2X GC fuel points you already get would really help as financial I'm having a hard time & am also caregiver to my mom & daughter. If something happens even right when I get home from the surgery I still have to help, exp=pick mom up when/if she falls. As it is I'm only suppose to pick up nothing heavier than a gallon of milk. Obviously both are over 10 pounds, but I do what I have to even if it means lifting more than I'm suppose to.

Also at the store I purchase anywhere between 4-10 cases of Body Armor at 1 time. They have stopped selling 1 (now possibly 2)of the flavors at that store. A manager(that's no longer there) was able to order the 1 I know 100% that store no longer carries. In front of the gm at that store I was speaking to another manager that said my last order that flavor wasn't even allowed off the truck because they no longer sell it so no code to scan even though it was for a customer that had ordered 2 cases of that flavor alone(that order had 6 cases as I had already purchased 4). That order was in March. The gm of that store won't help & doesn't care about customer service/satisfaction. I would like to speak to a corporate manager (as all the 800# can do is send my issues to their customer service reps(who may or may not call you). I worked customer service for a large company for 4 years & if a request came in that way we would contact the customer to hear exactly what the issues are so I would know how to properly move forward. Not at the frys 800#.

I was hoping that you or someone would know a different number I could contact a corporate manager or a district manager that will listen & truly help.

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Anonymous - 16 d 5 h ago

I was asked if I've been drinking at a fry's and got refused a sale of beer when I was only barely intoxicated if that Had 2 beers and had a designated driver in my case that is a violation of my rights and it needs to be addressed ASAP

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Terry - 22 d 9 h ago

0

This is the most unprofessional, greedy, two-faced, cheap, lying, dirty, disgraceful company. One thing is They gave me a slip that said save all this money if you get the Frys card. Now I have a 700 credit score. Any way sounded good. Applied and was turned down they said due to bad credit. Never sent anything in the mail. Go figure?? So I applied for a bank card no interest until, 2020 and 5% cash back. don't know what is wrong with Frys but my new bank card has been great. I now shop at Albertson.

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Anonymous - 24 d 11 h ago

I seen something disgusting today at Fry's an old man was abusing employee that was a woman making a rush you're going to do everything why because she's a woman why do you got a higher so disgusting people

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No Longer Shipping at Frys - 56 d 8 h ago

0

I shop at gets on Cave creek rd and Tatum. I accidentally left my wallet in the cart but when I returned the cart was gone , and my wallet was returned. HOWEVER, $250 was stolen from my wallet. Frys employees have NO INTEGRITY . My family will be shopping at the SAFEWAY ACROSS THE STREET OR Albertsons just the other way down the rd. Both are close by.

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Anonymous - 50 d 38 m ago

No Longer Shopping at Fry's

As a former employee & I worked that store at Cave Creek & Tatum when it first opened. It is not about if the employees have NO INTEGRITY or not as YOU accidentally left your wallet in the shopping cart YOU have NO Proof how your wallet got from the shopping cart out in the parking lot to inside the store

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Anonymous - 38 d 8 h ago

Shit up asshole regardless of how it got in the store it was girls and the money inside was stolen stop making delusional excuses u thief

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Anonymous - 38 d ago

How do you shit up?

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