I am very upset about the disrespectful customer service and poor treatment of Frys food stores, in general. I have shopped at Frys for many years. I am 62, disabled and a retired hairdresser. If I EVER treated my customers like I get treated, I would have never made a dime. Instead, I had many many customers and made great money, during my working years. It has been about a month since I have been to Frys, and finally decided to write. The deli people , apprx 6 of them, all ignored me, were too busy doing other things, only 1 other customer. I complained to manager and he made excuses for them!! That is unacceptable. I am a good person, always chat with people and am very friendly. It is all too much to explain here. I just want you to know, I will never go back to that location, Buckeye, Az, Watson rd. I will go to Walmart and get price match. I know I am only 1 person, but I know a lot of people and now they all know. Sincerely, Rhonda Hadley
We love shopping at Fry's, but don't like the new changes at the Saharita store. More non-food, more furniture, clothing, etc.
They added a big section of organic vegetables and cut back on other vegetables. This week when shopping I could not even find
My usual lettuce or even a potato to bake. We had to go to another store. We are very disappointed as Fry-s has been our store of choice.
The Fry's at Waddell & Litchfield in Surprise does not know to treat great employees well. No one knows how to manage at all. No core values implemented at all. I thinking about seeking a professional advisor for advise. Do not shop there or work at that location.
The Fry's Pharmacy at Rita Ranch in Tucson has their own rules now. If you attempt to drop off a prescription for a controlled pain reliever you must wait for it to be filled. I asked the pharmacist (new) what this was about and I was told that it's not a law or a Fry's policy, but they did it at another store in Tucson he came from. He said that pain reliever customers 'often' (his word) drop off the prescription and forget to pick it up or think they dropped it off somewhere else or dropped it somewhere else and then think Fry's have it, which inconveniences the pharmacy personnel. It appears he feels that anybody who takes Vicodin (even occasionally) is too drug addled to remember what they are doing. It seems his personal beliefs (which in the new society now trump all logic or law) is that the doctors at the University of Arizona Cancer Center are writing unnecessary prescriptions for pain relievers for cancer patients.
date: 07/14/15 time 5:25 pm
Had an incident at fry market place located at 13982 w waddell in surprise arizona. I really feel I should call a lawyer.
I had two free natural az magazines in my cart after shopping with my grand daughter took all my groceries out of my cart except for those two pieces of paper, my cashier was very nice and professional was handing her over Forty dollars cash when the cashier from the other cash register called out to my cashier that she should check my cart cause i have to pay for those magazines infront of all customers. the point is is Iam 4'9 look 100% mexican and was talking to my grand daughter in spanish she thought i didnt understand what she had just done.
Racial profiling i went to service desk to get a refund on my groceries to go shop some where else management came over to apoligize and offer a free gallon of ice cream REALLY
Our cashier noticed how humilliated I was. She judged me by my looks and how I was dressed. If she only new Iam the owner of a corporation in arizona who has been in business since 1992.
I had two free matural az magazines in my cart after shopping with my grand daughter took all my groceries out of my except for those two pieces of paper, my cashier was very nice and professional was handing her over Forty dollars cash when the cashier from the other cash register called out to my cashier that she should check my cart cause i have to pay for those magazines infront of all customers. the point is is Iam 4'9 look 100% mexican and was talking to my grand daughter in spanish she thought i didnt understand what she had just done.
The self check out employee at the Apache Junction store at 10 p.m. was not very helpful, all she said was she did not was to push buttons all night. the register behind me was missing the customer waiting for help and the product was gone and customer never paid, perhaps due to not getting help due to a lazy inployee.
The Front end Manager, named Tammy, at store # 51 is Terrible!
I got a money order from there and then could not find it. I went back to the store but they said noone turned it in and we would have to contact Western Union. Fast forward 3 months later and Western Union says that the money order was deposited into a Fry's Lost and Found account. So I went back to the store I bought it from, #51, and talked to Tammy, the Front End Manager, and she says there is nothing she can do. After waiting 45 minutes for her to call several different phone#'s, she still says there is nothing she can do and then she gives me the phone# for Corporate, but after 2 days of calling and leaving messages, I do my own research and find out that the phone# she gave me is Not the real number!! She gave me a false phone#!!!! She either does not know what she is doing or she gave me the wrong phone# on Purpose!!
that's horrable!! what are we supposed to do if we shoppers can't even count on the cashiers, or managers to not steal our money?
In regard of Fry's Food Store in Foothills, Yuma: Every year for the entire months of November and December we who reside in the vicinity of your store have to contend with the "TURKEY TRUCK". Apparently there isn't enough room in the store for all the turkeys so a truck is parked permanently down one of the ramps & it runs on and off (mostly on & very loudly) consistently. It is refueled regularly and is causing us serious problems. The realtors won't show homes for sale this time of the year due to the noise. Those of us with family flying or driving in for the holidays end up spending all our time inside as we can't carry on conversations or enjoy the AZ weather due to the noise. No outdoor activities, cookouts on the patio, playing with the grandkids, visiting with family & friends, etc due to the noise. The noise also inhibits the ability to sleep. Isn't there an electric alternative available?
The person who should be Manager at the location on MacDowell Rd. In Scottsdale is Eric Brebiech who is presently the Assistant Manager. He far surpasses the professionalism and knowledge of the present Manager. Long story short: A gift card for a return should have been left after a long conversation with John the present Manager. Returned a Turkey within 24 hrs of purchasing because of the date expiration. The rep in customer service only allowed $ 10. Credit when I paid $36. John swore he was so very sorry and would DEFINITELY leave the gift card..... Still waiting. Customer Service needs help ....the girls are rude and quite frankly couldn't care less. The line is ridiculous ..in a world where everyone is looking for a job. Eric followed through and had the gift card waiting. Frys definitely needs to step up and acknowledge his capabilities. I am also forwarding this letter to the Corporate office. Eric should be promoted for sure.
Visited Frye's store #66 today and were greeted by two very pleasant ladies in the Deli Section. Both Victoria and Katrina helped us with two different orders of cold cuts and your $6.00 meals (entre and two sides). These ladies were both professional and personable as they prepared our orders as we requested. It was a pleasant change from previous visits to your competitors. Victoria and Katrina truly like serving customers and their prompt efficiency was amazing. Both ladies make fine examples of positive Frye's employees and we wanted to thank you and them for my wife's and my experience today.