Information, reviews and public commentary for US companies

 

Frys Food Stores

Rating
1.651106
Address
P.O. BOX 1043
Tolleson, AZ
85353-1043
County
Maricopa
Contact
Michael Donnelly
Role
President
Phone
(623) 936-2100
Annual Sales Est
$1,084,800,000
Employees
10,000
SIC Code
5411
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Julue - 5 h 50 m ago

1

Today I went to my favorite Fry's store located at 3511 W Peoria Dr. I do 99% of my shopping. I had a very full heavy cart. Being I checked out at the furthest register from the door, and knowing I had to meet my son's bus soon, I had a pretty good momentum going. As soon as I hid the exit, the wheels locked up. It was like hitting a brick wall. I was thrust gard into the cart then flung back nearly falling backward. Stuck in the middle of the exit, employees passing, seeing and not responding at all till I yelled for help. No one but the security had the wheel lock key and they couldn't find him. I was waiting fir some time till he finally came back.i had dine nothing wrong and all my stuff was paid for. The scary thing is, my son is usually with me like I rarely go to the store alone. What if had been sitting in that cart seat? Now I am in a great deal of pain. My neck, mid back and right arm/wrist.

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Cathleen - 31 d 7 h ago

5

I would just like to let you know about your Kroger store in Richmond,Indiana. They have an Amazing team at that store everyone was very helpful kind knowledgeable. The pharmacy staff was awsome.But there is one man that went above and beyond your asst.manager Jim. I'm a Fry's employee from Az I just needed to let you know.You have a wonderful staff at Kroger in Richmond Indiana.

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j, north phx - 16 h 29 m ago

4

its nice to see someone taking the time to praise. Everyone is happy to carve out time to complain but few take the time to say something nice. Frys is not perfect, but neither am I. I am happiest shopping at Frys.

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Anonymous - 4 d 15 h ago

3

I am upset that Fry's has a huge "19 Crimes" wine display with mug shots across from cereal aisle

Main issue is just after horrible school shooting Fry's choses to glorify criminals. Also, Fry's is insensitive to people who have loved ones in prison.

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John Doe - 1 d 12 h ago

Their not "glorifying criminals" its a brand wine that someone made. If they were "glorifying" criminals, the faces on there would be current, wouldn't you think? So maybe, instead of taking it out on Fry's, the people who are selling it, maybe you should take it out on the vineyard who made it. Get over yourself.

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K.c - 1 d 17 h ago

0

Went shopping today at the Fry's off of Indian School and 83rd had a total of $156 racked up on self checkout every time we scanned an item it would be and then tell us help is on the way the gentleman came over he corrected the issue every time so that the item was there then he came over and proceeded to tell us he had to take and cancel our entire order and take it over to a register to redo our order trying to tell us that not every item that was on the spindle bring up when in fact it had he double-checked it triple checked it and looked it over several times so needless to say your store on 83rd Avenue if you have any questions feel free to contact me at (hidden) or cal (hidden)

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Anonymous - 4 d 15 h ago

3

I am upset that Fry's has a huge "19 Crimes" wine display with mug shots across from cereal aisle

Main issue is just after horrible school shooting Fry's choses to glorify criminals. Also, Fry's is insensitive to people who have loved ones in prison.

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ND Rich - 37 d 8 h ago

2

I have had it with Fry's period. They don't keep napkins in the holders or Coke in the machine at their in store bistro.

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Anonymous - 11 d 5 h ago

Really? Is this what is stopping you from shopping at a grocery store? IDK... seems kinda petty to me. I'd take it up with managment. No offense, but there could be other things way worse. Have you taken a look at the current McDonalds youtube video going viral with that restaurant looking in the piss poor shape it is? After watching that, maybe it's time to re-evaluate some things.

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Anonymous - 5 d 17 h ago

I don't blame you, all these big companies don't give a damn about customer service

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Pnixaz - 6 d 16 h ago

3

20 minutes on hold with corporate, then answered by someone with limited English, didn't know any of the answers I needed. Difficult to get items from ad to click list, then there is a click list list and a shopping list.

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Anonymous - 5 d 17 h ago

Kroger corporation, these companies have gotten TOO big, they really don't give a damn about customer service. They're like all the rest of society, " take for granted " who made them successful

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Customer and truck driver - 5 d 17 h ago

0

As a truck driver who has delivered to you several times over the past 30 years, your people are rude, your receiving is slow as molasses. Further, even a lot of your own drivers are rude and reckless.

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Anonymous - 11 d 5 h ago

0

I'm currently dissappointed with Fry's as a whole. I put in an application hoping to get re-hired to another store, the next day I get an E-Mail stating "Thank you for your interest in the Fry's Grocery/Stocking Hourly Associate position with Fry's Food Stores. We appreciate the opportunity to consider you for a position on our team. After reviewing your submission and application, we have decided to pursure other applicants who more closely match the needs of this position. Thank you again for your interest.". This coming from a company who has re-hired people that have stolen from them in the past, BUT, lets not hire the guy who hasn't stolen, works his ass off, and gets fired under false pre-tenses. I have fought to keep my unemployment benefits, the legal system has told you that you were wrong and I was right, yet in your eyes I was wrong and you were right, and apparently your still holding to it. I will NOT be shopping in any of your stores and giving you the pleasure of my business. I hope this new trend of online stores puts you out of business! its apparent your company, from the idiots in corporate all the way down to the everyday associates are nothing but idiots and I'm willing to bet half of them havnt finished High School and or college. I wish you the best of luck, and hope your company burns to the ground.

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carol wolfert - 12 d 19 h ago

0

I have shopped at Fry's marketplace at 90th and Via Linda exclusively for the past 12 years. I needed to pick up a few items and happened to see butter on special. Since it was digital coupon day, I asked the manager and an associate if I could buy the 99 cent pound of butter which I had in my hand for the sale price. The manager proceed to say no (I needed the coupon). I said I would take it back but then I thought of handing back the pound of butter to the manager to bring back herself. I was embarrassed as well disappointed. These people know me by sight and we say hello whenever I'm in the store. I just asked for a 99 cent pound of butter, not a few but one. Just to let you know I am considering shopping elsewhere and not using my Fry's Visa. Forget the digital coupons and concentrate on customer service..

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Ron Oster - 14 d 19 h ago

1

Not like it was. I go back to the "old Smitty's" days, specifically the Fry's at West Bell Road and 67th Avenue. It was great until about a year ago when "your favorite items" started slowly disappearing one by one from shelves. For me, it's gotten so bad I finally switched my grocery shopping (as have many many of my neighbors) to Safeway up the road who carries ALL of the items Fry's has gotten rid of. When Fry's got rid of a good portion of their food racks in their store and replaced them with over priced clothing and shoes, that, to me, was their downfall and a big mistake and probably the reason so many food items disappeared because there simply is no room in the store to hold both. It's either shoes and socks, or food items. But ridding of chopped celery (in those little plastic tubs) takes up no room, either does chopped red cabbage, two of my favorites that no longer exist. They carry Claussen pickles but no Claussen sour kraut, go figure. They do carry Kroger sour kraut (which is awful by the way) in some type of plastic pressurized bag. Terrible. Power Zero? There are eight flavors but Fry's only carries four. Reason, according to the store manager, they don't have shelf room to carry all eight flavors (did I hear clothes and shoes taking up the badly needed space?). I'm a runner so thrive on Power Zero. The last downfall came about a month ago. They did had a great variety of donuts. Not just plain old donuts, but yummy gooey ones with cherries and icing, and the bear claws to die for. But a month ago, all the good stuff was removed from the racks and now, all you can get are regular boring donuts (nothing with any type of sweet topping any longer) or bagels. That's it. No choice. Safeway wins out again, they offer everything from gooey to plain. They have a huge donut selection like Fry's used to. Fry's also doesn't carry Popsicle's ultra popular "all red pop-sickles," but rather the variety pack,0 only. Safeway carries both regular and "all red." I must say I was sad to leave, as were many of my neighbors, because you get to know the cashiers and, I miss them. I did try going to Fry's AND Safeway for a few months to get everything I needed. But that got old, time consuming and a pain in the butt. So now I only go to Safeway because they have everything that Fry's does not. Hoping someone in corporate will listen to what your customers are saying and get back to reality.

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Anonymous - 21 d ago

0

The frys is Sierra vista,az has such horrible service the employees are always complaining about how bad the managers are and complaining about other customers they all look so unhappy.

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Scott A Hunter - 82 d 17 h ago

5

' CHOICE' BOOK RACKS They are not selling books. THEY ARE PEDDLING CHRISTIANITY.

About 30 % of Americans are now "None" with NO Church Affiliation. We now have large % of other faiths including Native American, Muslim, Hindu , Buddhist.

This is offensive to all others not Christian bible thumpers. Please remove these racks from stores. ( it appears few are even sold )

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bella donna - 69 d 10 h ago

4

not offensive to me, in fact I like this part of the store and go out of my way to shop her simply because of the selection of Christian book.....guess that makes me a Bible Thumper, Thank God for that.

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D.T. - 62 d 17 h ago

Why does it bother you? If you don't like the books don't buy them. Very simple.

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USA - 22 d 15 h ago

5

Scott A hunter, have you ever heard of freedom of religion? American citizens were born with this right, and you are in the United States please respect or rights.

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Elaine - 21 d 4 h ago

5

What is your problem Scott A Hunter?

There is ONE God, PERIOD.

Having a relationship with Jesus fills every Believer with a peace that transcends any feeling that can be put into words.

I pray you do seek God.

Loving God and sharing His love is what Jesus wants us to do. Believing God did send Jesus to save us spiritually and leaving us with the Holy Spirit, our conscience is the only way to receive His free gift of eternal life.

You have the freedom to choose whatever books you want to read just like every store has the right to sell any books, magazines, or fake news rag mags like the STAR.

Native American believe in idol gods, Muslim kill anyone who believes in Jesus thinking they are honoring their false god, buddha was a man, not a god. Catholics make up their own man made traditions. There is only one God yet many false prophets/religions. The old testament prophecies all the events that did happen and are happening today. No man has done this.

Watch the documentary "Is Genesis History?" on Netflix. You'll see archaeologists prove only the Creator of the Heavens and Earth is the only way animals could have lived through the changes and evolved into what they are today to survive.

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Dianna Thacker - 29 d 18 h ago

0

I went i to our local Frys store and purchased $10.29 worth of gas yesterday. This morning on checking my bank account I found out Frys put a $125.50 hold on my account for the purchace AND charged my account $10.29 for my purchase!!!! I am beyond mad over this. I spend close to $1,000.00 per month in this store! Since when does Frys need a hold on any account like this?? Frys is lucky I dont have autopay coming out of my account. Any bounced payments would be backcharged to Frys and FRAUD CHARGES TOO

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azmarried - 22 d 9 h ago

5

It isn't Frys putting the hold, it is your bank.

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Anonymous - 21 d 16 h ago

lol it really your bank is the one who puts those holds on the card frys can't put a hold on your bank account for 12x the original price please do actual research and stop talking out the ass

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