Information, reviews and public commentary for US companies

 

Frys Food Stores

Rating
1.656085
Address
P.O. BOX 1043
Tolleson, AZ
85353-1043
County
Maricopa
Contact
Michael Donnelly
Role
President
Phone
(623) 936-2100
Annual Sales Est
$1,084,800,000
Employees
10,000
SIC Code
5411
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Steve - 3 h 23 m ago

0

Murray sales clerk Bessie is very rude and mean and has gotten worse over the last months.

Asked a general question and was told "don't argue with me"

As a customer she has done that tone and abrasive behavior to other loyal customers.

She also gives free samples of cheese out to customers at her discrection not to everyone.

She is a very sad and disappointing customer service employee for Frys Foods.

She works at hayden and thompson peak parkway in Scottsdale.

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Steve - 3 h 27 m ago

0

Murray sales clerk Bessie is very rude and mean and has gotten worse over the last months.

Asked a general question and was told "don't argue with me"

As a customer she has done that tone and abrasive behavior to other loyal customers.

She also gives free samples of cheese out to customers at her discrection not to everyone.

She is a very sad and disappointing customer service employee for Frys Foods.

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Anonymous - 6 h 27 m ago

I have a question? Do you drug test ? If you do your not doing a good job , One of you employees posting pictures of her or he getting high and on top off that she's in the Deli. I was a employee of Fry's but you fired me cause I was in the Hospital for 4 days had all my paper work from the Hospital plus before that I got pink eye in both eyes and was unable to work with the public. I was always on time and I asked to to train for cashier but they passed me. They fired me right before Christmas. I'll tell you what I would not tell anyone to work for your company. Even Unemployment says you suck!!!! Thank you for the Christmas present in 2015 being fired but half of your employees are on drugs.I got test before I was fired and I came up clean. Your Management team sucks.. They have there heads up there ass and only look after the good looking ones. So Sad....But like I said in Tucson,Az theres one person thats gets high and she or he posts it.. .You better rethink cause Lawsuit will be in your hands. Her or his name Danielle Jade Fox..I wish not to give my name but I will tell you one thing Iam in a better place ....

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Dave - 4 d 11 h ago

0

People rate this company poorly for a reason - they do not care about their employees and they punish you for trying to go out of your way to go above and beyond to help customers, I know, I used to work there; never again.

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Dennis - 4 d 11 h ago

5

For everyone that rates this company poorly just go else where like Walmart their attitude is the same as yours.

Fry's associates are the best they treat you like family and appreciate your business.Their stores are clean fresh and instock

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Julie - 5 d 5 h ago

0

I went in on Friday to buy gift cards and they told me I couldn't pay with a debit or credit card to come back on Monday with the check so I went back on Monday with the check stood in line at customer service for 20 minutes waiting for my turn. when I got up there ia nice girl behind the counter called for the manager to get the gift cards out of the safe and nobody would come. it was 40 minutes before anybody would come help us I had one man behind me waiting to buy a Western Union Money transfer and then an elderly lady maybe was trying to exchange her depend undergarments because she bought the wrong size. If that isn't The manager wouldn't come for her either she finally just bought the right size because she said she couldn't stand there any longer she was tired and had to go home she finally left with the new when she bought the old one she couldn't exchange because no manager showed up. When he finally did help me he never apologized or even said thank you. Crazy thing is that he was ringing up customers in the grocery line when the other cashiers only had one person in the line but he continued to ring people up when he had lines waiting at customer service. Terrible customer service!!!! Going to contact a regional manager to see if they are even concerned.

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Diane Fourtot/dfourtot2@gmail.com - 6 d 9 h ago

0

A few weeks ago Frys food put up a Help Wanted paper outside the store. Icame the time they said, and they corporate was going to talk with us, When it wa my turn i had a inteview with a gentlement by the name of Sam.

We both talked for a little while he than offered a cashier's job and told me someone from he store wll call me

and that never happened i wrote them several e mails i never received a response, I saw a young lady that was in

my group and she was already working, She than told me that the managers up stairs and and she suggested go

up and tell whats going on so I did. A manager came out and i told her what happened she said will find

whats going and promised that would get a call the next day which i did. Patti front manager of the storesand said the guy that interview was no good and Corporate should promised me a job and also took a drug test because i had to fill an application, so I completely wasted 4 weeks going back and forth and until the yesterday no one told me that i had to fill out anything until the other day. me

Sam from Corporate gave a drug and told me that they hiring Cashiers fom 3-11 and needless to say that all the jobs are taken now that's pretty bad.

I don't if anything can be done being you guys made me waste my time, just wanted to let someone know ehat was going on!

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Upset customer - 10 d 12 h ago

1

I just wasted 30 minutes on the telephone trying to report credit cod fraud at your fry store, signal butte Mesa. I was transferred from corporate office to store who transferred me back to a corporate office where I was told to wait 30 minutes. Frustrating to say the least,upset customer

minute waiting. Frustrating to say the least knowing that I don't

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Pete Cartwright - 10 d 15 h ago

0

Frys is a greed driven mess. The supposed "NEW" store at 20th and Camelback is nothing but the same. I actually loath going in the place and am now going to do everything I can to shop somewhere else even if it costs me more. Of course, Fry's doesn't give one rats ass and I expect that but...they should expect others that share my thinking. They won't and never do but I can say this without any hesitation; YOU SUCK! And, you SUCK from many different angles, so many it's not worth going. Add to that the selling of old products (produce) and it equates to a frustrating, greed driven money grab that I'm not willing to tolerate.

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Paul - 11 d 9 h ago

5

Just sending a note to mention that the service at the Frys on Baseline and Val Vista in Gilbert is very good. Especially Emily G. cashier. She is very knowledgeable of all products, their locations, is always friendly and very willing to assist. She usually is in the 15 item under line but Ive noticed her working in other departments all over the entire store . She always has a smile and I can tell is a very dedicated worker. She goes out of her way to put a smile on customers faces.

I am an Operations Manager in school food service and I can say for sure that Emily is the type of employee that I appreciate.

Thank You.

Paul

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Dm - 11 d 13 h ago

5

Renae helped me from corporate. Very nice and professional. Thanks for your help as well as joee on 83rd ave and lower buckeye

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Jose - 14 d 11 h ago

4

You guys need to put a location on 19th ave and osborn in Phoenix other grocery store are too far.

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Anonymous - 15 d 14 h ago

0

I want to say that this bonus thing you say you offer if you spend a certain amount of money, is absolutely bogus! It's not true. You have to spend more then $500 in a 3 week period to earn $30 and even when you earn your $30 you are being told by FRYS that you can only spend it on what THEY want you to spend it on, so forget about buying clothes, food or even Christmas dcor, because FRYS will tell you NO!

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Glenda Bittle - 19 d 12 h ago

I have a complaint about your meat it smells when you cook it ( hamburger)I made a meat loaf, which we could not eat it smelled , it tasted really bad I do not want my money back I want something done about it. A neighbor came in I was cooking the rest for the dog, and she said "what is that smell" Are you getting your meat from someplace else? Please answer me ASAP because I won't buy anymore hamburger

until I get a satisfactory answer. my e-mail is (hidden)..

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Wally - 21 d 9 h ago

0

I try to call the manager of the store in Rita (Ranch) and Houghton. to make a complaint on the Pharmacy manager. Unanble to make contact with anyone. so Walmart will be my major shopping place now.

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Anonymous - 23 d 5 h ago

0

Frys pharmacy sucks. Unprofessional unreliable

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Justin Cobo - 24 d 12 h ago

3

My name is Justin Cobo. I have been trying to reach the home office about failing a complaint. I am a security guard that works at the Fry's 610 in Phoenix, Arizona. The address is 4230 W McDowell Rd Phoenix, AZ 85009. There is a manager here named Joab Padilla. He has been harassing me as well as other employees for months. I have been trying to call everywhere to file a complaint about him but nothing is working. If any one can help me, please email me.

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Karen - 25 d 5 h ago

1

Karen

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Justin Cobo - 25 d 6 h ago

2

I need a way to contact the president via email. I need to make a formal complaint about a manager at the Fry's 610 on 43rd Ave and McDowell. Please email me asap

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None - 26 d 8 h ago

0

I've been to Frys food stores on Williams field and Gilbert Rd. I have had the worst service. In the deli and baker and now at cousmet services. I went in for western union and no one could log in.

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JOEL OBERLANDER - 26 d 9 h ago

5

Frys sponsored kyle busch in Phoenix race. IF Kyle represents you and your company then u don't want my business. I WON'T GIVE U THE BIRD,,, I'll just leave. I have been a loyal customer but not no more. I'm moving to winco.

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Anonymous - 28 d 6 h ago

Your store number 12 is out of control you need to get some people in there that's the store where it is going to be customer-friendly every time I've had a problem with anybody in there I get security called on me is that the way that you guys run your business just saying the next time you call Security on me for some bogus call I'm going to put a lawsuit on you

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Con - 31 d 9 h ago

I just want to say I dont like these adds where you have to purchase 10 participating or use digital coupons. I don't want to spend that much time making up a list, counting to make sure I gave the required number of items. We live in a retirement community and normally don't normally need to purchase that much food. If anything we could use smaller packaged items. If you don't have a bunch of devices maybe you don't have access to getting these digital coupons, so what, you just don't get the sale price. Grocery shopping should be simple not a full time job.

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Anonymous - 33 d ago

1

NEVER work for Frys. They will ruin your life.

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Kay - 40 d 19 h ago

1

I've shopped at Frys at 91 Ave/Union Hills for 11 years. 70% of my purchases are produce, the rest of my bill is milk, some meat, a few canned goods. I expect vegetables/fruit to stay fresh 5-7 days, not an unreasonable expectation. As I used to work for the FDA some time ago, I know that produce is graded by quality. Six months ago I spoke with the produce manager and asked if the produce on the shelves were a lower graded variety than in the past years. The vegetables I was buying were only lasting a day or two. I told him I would no longer shop Frys because of what was being sold as fresh. The produce manager assured me Frys is working on the problem. Since then I've shopped Sprouts and Trader Joe's exclusively. Well it had been 6 months since my complaint I thought I'd give Frys another chance. Nothing has changed, last week I purchased leaf lettuce, green onions and cilantro, all limp and beginning to spoil within 2 days. What's most disturbing is this Frys is surrounded by retirement communities. These elderly people depend on your store, it takes some of them all their energy to do their shopping and the fresh fruit/vegetables you offer for sale is not fresh. I'm saddened that the dollar is more important than the community Frys does business in. Community customers support businesses. I will no longer be support Frys.

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Kat Williamson - 33 d 17 h ago

0

Kay, this is most probably due to the fact that when trucks arrive at their distribution centers they (we, yes I'm a long haul trucker) are forced to wait 10, 12, 24, or more hours before we get unloaded. After hauling the fresh produce or meat 1000+ miles over 2-3 days it's no wonder their food is bad.

Just read the reviews on the Truckers Path map app. They (along with other companies) treat drivers like they aren't human beings. No toilets, getting talked to like we are children...I could go on. But there you go. I said my piece. Good luck.

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