I have been a loyal Fry's customer since the '70's when Fry's bought out Smitty's in the Phoenix area. When I moved to Flagstaff from Tempe, AZ, I was pleased to find another Fry's and have been shopping there weekly. Last week as I waited in line with a cart full of groceries, a clerk directed me to the self-check-out line. AUGH! I had help from clerks, but with all my groceries, checking out took considerably more time than I would have spent at the counter with a clerk. Today, only one line was open. Customers stretched for yards as clerks approached and tried to direct them to the self-check-outs
Okay, I get it. Having customers check themselves out will eventually save the corporation money. After all, fewer clerks means eliminating many wages, insurance, etc. It will also mean eliminating many customers. Fry's has won loyalty from many due to the helpfulness of their clerks as well as clean stores, etc. For those of us who shop weekly or monthly, we get to know those clerks and appreciate their cheerfulness and efficiency.
I'm sure my concern will mean little, but I feel better having aired it. Much as I prefer Fry's to Safeway, I guess I will be changing my habit.
Totally agree. If I have to check myself.out, I want a MINIMUM 10% discount on my total order.
Hugely disappointed with Sun City West AZ Fry's. All garbanzo, kidney beans, any bean protein has bean removed from their salad bar. :( :( :( Another location avoiding vegetarian needs. Won't eat here again. :( :( :( :( :(
My complaint about your store on Highland was we were in line to cash out on #18 register and the cashier was having trouble running gift cards for another customer so he called over I think she was a Manager her name is Melissa she could not assist either then another Frys employee was there trying to assist. So you have three employees attending another customer we had to put our groceries back in the cart and go to another register. We were never acknowledged or given apologies. This is not good customer service!
Your employees need to be more considerate of us we are the consumer giving you business.
This incident was on 10/3/2018 between the hour 5:00p and 6:00p
Don't shop at Fry's much because of the games they play. They pull stuff all the time. My friend was there and and I told her to ask if Bud Light Orange on sale before she walked out. They said yes, 12 pack bottles $9.99. I drive over to my Fry's and purchase (well, didn't end up purchasing) because it rings up $13.99. I bring to their attention and they say Bud Light orange is not on sale! WTF?!?!? All the Bud Light bottles are same regular price 12 pk. WHY are they pulling the crap that orange is not on sale??? Also, you can count on, if you pay attention, that at LEAST one item will ring wrong. Most times, if I stop at Frys, I am only purchasing no more than 6 items. Many times 2 or 3 ring incorrectly. Fry's sucks. Hence the rating above 1-1/2 stars. NO KIDDING! They don't even deserve that much!
I wonder if corporate reads these comments. They never seem to answer. I would just like to say that I love your Clicklist. It is so easy to shop online and pick up.
My request is that you install a cover over the pick up area for Clicklist. I shop at the Fry's in Tucson at 1795 W. Valencia Rd. The store and the employees are great - especially the Clicklist employees which is why I am requesting a cover. In the heat of the summer these kids are out there in 110 plus weather which is made even hotter on the tarmac and they are super busy at that store. Also during Monsoon, they are out there getting drenched. And yet, they always have a smile on their face and something nice to say to the customer. A cover would be awesome and would show not just the employees but the community, how much you care about everyone. Any store that does this kind of service should install cover for the employees. Be the first to show how much you care about those who work so hard for you.
The Frys off of Dove valley in AZ never loaded the 100 dollars onto a gift card and pretty much told me that there is nothing they could do, and that it was an issue between me and the gift card vendor. Probably one of the most rude managers I have ever dealt with. Frys pretty much stole 100 dollars from their customer!
Hello my name is James Hunter .
On 09/30/2018 at approximately 6:15 pm I purchased about $85.00 worth of crabs legs from the Fryes location in Tempe , AZ on McClintock rd and Baseline. I took them home and prepared them. They had a bit of a weird smell to them but nothing overwhelming. After cooking them we proceeded to indulge in them but they had a funny taste to them and smelled like ammonia. I took some of the cooked cans legs back to the store to address my concern. Several employees acknowledge the foul smell but the manager told me to come back tomorrow when another manager was available to look up my purchase . I told him I did not want to wait until tomorrow so I went back home dug through my trash and recovered my receipt. When I returned to the store I was refunded my money however I am still disatisfied because of the time I had to spend to prepare the food only to find out it was spoiled also because of the time I had to spend driving back and forth to the store to get a refund. Also not to mention that we had to go to McDonalds to replace our meal for not being able to enjoy our crab legs that we were eager to have for dinner. My concern now is that I may get sick from thE crab legs that were ingested and I feel that there should have been something other than just a refund for the inconvenience. Someone please contact me at (hidden) to discuss and resolve my concerns.
I walked in the store while my girlfriend was waiting in the car. I spent a little more time because I wanted to buy food for three nights that I have off of work. I purchased some meat and some cheese some alcohol some dairy products. There was no one could check me out the lines were huge. So I went to self check out. Because for dinner I had a glass of wine the gal would not sell me the alcohol. So I left my groceries and I went to Safeway and I actually saved $10. So that $60 at fryes would a cost me $60 I saved $10 we're going to Safeway I will never shop at fryes again ever again I spend a couple hundred dollars a month there. At least. Because I have alcohol on my breath and I have a designated driver. You can't sell me alcohol. This is the first time in two years that's happened. Go Safeway fuck fryes
I was just kicked out if the location near 13th st and Bell by George, because my emotional support dog doesn't count as a service animal. I was on my way into the store with my trained anxiety dog to pickup my prescription anxiety medication. I explained this to George, but he refused to allow me to enter with my support animal. Yet, another patron was not questioned about her barking yorkie as she walked in.
It is 107 degrees outside, I can not leave the animal outside, or in my vehicle.
My family fills all of our prescriptions and does all of our grocery shopping at Fry's. Nearly $1000 per month spent in your stores. Now you will be recieveing zero dollars from me, my family and every single person that I can possibly influence.
Thank you, George I hope it was worth it to you.
$1000 per month on a drug habit????? It sounds to me like you need to get off the drugs.
Person in question did say FAMILY DOES ALL GROCERY SHOPPING as well as filling prescriptions. I don't believe in prescription drugs (I am dead set against anything from Big Pharma) but fair is fair. He/she did say all family and grocery as well as prescriptions. Rules should be the same for everybody, not based on the color of someone's clothes or eyes or the size of their dog. I used to take my dog into Wal*mart all of the time. They asked me one time if he was a service dog. I told them yes. As I understand the law (which may have changed since then) they could not ask for documentation to confirm the dog (or other support animal) status. They HAVE to take your word for it.
Been a Fry's customer for 20 yrs, my Frys is located at E Bell Rd Near Tatum. a month or so ago, the deli department stopped selling Tuna Salad, they dont know why. They are very nice and helpfull but i would like to know why. I bought a pound to a pound and a half every Satruday for years. Can someone tell me why i can no longer get pre made tuna salad, thats my go to lunch for work.
Your COSTUMER SERVICE at 24th St and Baseline
Manuel is a disrespectful inept, and an uneducated person, I give me a really bad time tonigth.
I will call Corporate.
I love Fry's and I live near the Frys in Phoenix at 19th Ave and Bethany and in the last few months they have turned me off from going there due to the fact that no matter what time of day I go there there are no motorized carts for the disabled so to me they are saying that our money is not good enough for them I have complained to the workers to no avail. so Albertsons here I come they may cost more but I have comfort in knowing that I can shop there cause they always have carts for the disabled
Fry's grocery at 44th and thomas over charged me on half the sale items i purchased it wasnt even in the system when i checked out and o wait an hour and twenty minutes at the service counter with a long line and one counter person handling all the customers while managers just walked by then we all spoke up for more help the management there needs to be fired or reprimanded -I know you lost 3 customers today and maybe more when we tell our friends not to shop there there are way better grocery stores
I have been going to the Fry's at Tatum and Shea since the day it opened .....Within the last year, service has gone down tremendously, the restrooms are filthy dirty and I bag my own groceries almost every time - I am 71 years old !!! They have stopped carrying many good products.....Although some of the long time employees are nice - many of the new ones are rude and not helpful .....Seriously - a store this big with so many amenities should have excellent customer service ......WHAT A SHAME !!!
This woman Kelley works at Frys on 48th street and Baseline. This morning I witnessed with my own eyes, her discriminate against a black male. Tells him to leave the store. The man is walking away from customer service, complying. He stops by the exit to ask another associate for a manager, and while that other associate is denying him a manager, here comes Kelley from behind customer service to charge at this man harrassing him telling him he is trespassing and going to jail and proceeds to follow him and call the cops.. I was paying at this time but as soon as i got outside i pull out my phone to record her and she turns around goes back inside. Im still recording. Shes upset im recording the. Tells me i need to leave because now IM trespassing.... Tempe police shows up, officer Shipley, and as soon as he walks in the young man i was with flags him down. The officer sees him and is already hyped asking" come on man whats going on?" .. And changes his tone real quick when he notices he is being recorded. From what officer says the store is private property and can ask anyone to leave for whatever reason they choose. He gave the example that you can be wearing an ASU shirt, earrings, or just decide they dont want to serve you. I tell him so what you are saying is the store can discriminate against anyone they choose simply because they feel like it? Shipley says "If that's what you wanna call it".
Thats exactly what it is!
I am disgusted with this location, Kelley, and the officer for trying to defend this woman. Pray for her y'all. She needs Jesus in her life. Does she not know where this store is located?? Kelley should take her ass to snooty booty Snotsdale if she has a problem serving any person w color. Say HI when you see her and tell her to go to church. Unknown stranger, come and get your granmda.
I live in Phoenix Arizona my Frys is located on 51st Ave and olive. The employees are amazing they take really good care of me! I get a call when my medicines are ready! Then I swing by and pick them up! I took them donuts the other day! Their so nice and very caring I'm very blessed
The only thing I'm upset about is today I was told in the deli department that their taking out all the soda fountains at all the Frys stores! I said what!!! Why!!!!! When I go in every week in the store To shop I always go to deli and buy food we always get 4 sodas. Theirs a lot of the elderly who go also to eat and buy fountain drink. So I don't understand why would you so this Frys!!! That really suck!! You need not to do this!!!!!
Leave the soda fountains in STOP IT!!!!!!!!!
By far one of the worst stores as far as customer service is concerned! I shop at this store on a regular basis. I buy 40 gallons of milk at one time twice a week. I also buy large amounts of groceries for my businesses . This morning I bought 20 cases of soda and the assistant manager (Wendy at Lindsey and Broadway in Mesa) in a very loud voice told me that I should call the store and preorder so that everybody can buy and not just me! Who does that? People were turning around to look at me :( I found her to be extremely un professional. Where are these big managers when I buy bulk milk at regular prices?Never has anyone ever asked me to pre order milk.. I am disgusted by the way I was humiliated and will be taking my business to Safeway!!DONE!
Hello, My name is Billi Jo Fiddler I've been going to Fry's Food store for years. I lived at Grant/ Alvernon for 10 years. Never once did I have an issue or complaint against any of your employee's until recently when I moved to Rita Ranch Tucson Az, I picked the store off of 22nd/Kolb because my son goes to school near by. Recently there has been a issue in the Pharmacy Dept. I am upset & hurt. I feel unfairly treated! I have multiple prescriptions that I have field through you guys. A few of them are narcotics and I understand there's a protocol. Recently starting April 2018, I had to start looking for a new pain management doctor. Which this is been a process that my doctor and I are on top of and trying to resolve. I been in patient that has chronic pain, multiple surgeries, as well as a breast cancer patient and just recently broken left ankle. The last time I was there at the pharmacy the pharmacist was very rude and stated that this was going to be the only time she would fill the prescription not knowing my medical history. It was stated that there was an issue saying that I jump around to Pharmacy to pharmacy which is not true. I've been with Fry's at Grant and Alvernon as well as the Walmart on Grant and Alvernon for years. Only time that I would go to a different Pharmacy is when the medication was not in stock. I recently moved to 7740 South Lions Spring Way Tucson Arizona in Rita Ranch and decided to have my prescriptions transferred to 22nd and Kolb my prescriptions stayed at 22nd and Kolb until recently when they were closed and I hurt myself and had to go to the Urgent Care and I end up using Walgreens. I've I've been struggling with the idea of changing my Pharmacy until today when the same pharmacist was rude completely out of line and wouldn't even listen to anything I had to say, did not ask any questions. So as of today I am moving my Pharmacy to Walgreens and I want this complete noted.
I have been a customer of the same Fry's for 17 years. However, I will not continue to spend my hard earned money at this or any other Fry's. I try to be understanding since I have also worked in customer service. I am tired of the poor customer service I receive and the store being consistently out of sale items. I also cannot stand the Deli anymore. I am not only getting poorer quality items from the hot case, but also more bad customer service. In fact, I've waited in line and watched other customers being treated poorly. Winco is actually closer to my house and at Walmart I can get equally bad customer service and my items at a lower price. There are other options.
Vanessa Jarnigan should be fired for job conflict. Also she only is concern about herself.
My friend was a cashier and got fired for working another grocery job that conflicted with her current job. I reported Vanessa Jarnigan who is a assistant store manager at Frys. She has a side job of her own baking cakes. Isn't she taking business from Frys steering customers to buy her baking goods instead of Frys? And using Frys supplies as well? Well.. according to what I was told... she was not breaking any policies. Wasn't okay for my friend but okay for Vanessa? Double standard and not right. Steve McKinney needs to know it's not right
Ioved here from CA. I totally love your prices. You all MUST consider online ordering and delivery's and pick-ups. I am disabled and was in too much pain to leave the house and was forced to order from Safeway....I would have preferred to order from Fry's.
My name is Channa Newbern email address (hidden). please feel free to respond to my comment.