Information, reviews and public commentary for US companies

 

General Motors

Rating
1
Web
www.gm.com
Related
GM, GMAC, Buick, Cadillac, Pontiac, Saturn, Oldsmobile
Address
300 Renaissance Center
Detroit, MI
48265
Contact
Daniel Akerson
Role
Chairman and CEO
Phone
(313) 556-5000
Twitter IDs
@GM
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Todd - 3 h 23 m ago

0

2018 Diesel SLT Terrain. Stay away . Nothing but troubles and back in the shop with, according to GMC customer service, no known fix at this time. No ETA on repairs. Since last August it has been in the shop 53 days and counting.

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Cheryl Prather - 12 h ago

5

I know GM received a lot of complaints but this review is to thank GM for building such a remarkable and safe product.

I purchased a new 2017 Acadia in March of 2018.

At first I thought it was pretty pricey and was also shocked at how much the value dropped after driving off the lot:(

But I am so glad that I purchased this GM vehicle:)

For one it was the best driving vehicle I have EVER driven, (I am 63 years young so I have owned many) and most importantly this Acadia saved my and my two grand daughter's from very serious injuries are even death!!!!!

On 1/31/2019 I was driving my grand daughter's back to their home at 4:30 in the afternoon when a drunk driver blew a stop sign causing the most horrific crash I have ever been involved in!!!

All the air bags deployed (I had know idea how MANY the car was equipped with-THANK GOD)

Myself and one grand daughter we're knocked unconscious on impact. We were all a little banged and bruised and with a lot of help we were removed from the vehicle and AMAZINGLY

all three of were checked out by the EMT's and none of us had any serious injuries.

The police officers at the scene could not believe it that all three of us walked away. Nor anyone that see's pictures of the totalled Acadia.

This vehicle was built like a tank!

I will be buying another and I recommend anyone who transports loved ones to do the same!

In fact my 11 year old grand daughter says she will only ride in GMC Vehicles!!

Thank you again for building such quality product!!

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Kristina p. - 1 d 6 h ago

0

I have a 2016 Yukon Denali and have nothing but problems from day 8. Starting with water running down the headliner, to defective radio speaker, broken a/c, shifting driver seat, loose wires, transmission problems and know that I'm 2.000 miles past the warranty, theh just noticed that there is an issue with the tire rod and struts. Really???? This is an $80.000 car and this is how you stand behind your product? The bullcrap you have on your website about how important your customers are and how you stand behind your product is ridiculous. Clearly a ton of people have issues with your product and receive no help. Your customer service is non existing and opening a complaint gets nowhere. Your "senior " adviser is a snarky bitch. Talking down to people and being disrespectful.

Is that who you train your people? Besides wasting people's time, you absolutely have done nothing to help.

What can I say. I'm lost for words.

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Tom - 1 d 13 h ago

0

DO NOT BUY A CHEVROLET!!! THEY DO NOT STAND BEHIND THEIR PRODUCTS !!! I have an Equinox with 113,000 miles on it, the rear seal went out on it, causing the motor to lose oil and seize! I took the car to a certified Chevrolet garage, where they verified that the engine failed due to loss of oil from rear seal failure. Chevrolet refuses to do anything about it, even though they know that there is a problem with the 2.4 engines with the rear seals, they even issued a bulletin stating that there is a problem with their engines ( TSB document ID #4374709) the bulletin covers....

.2010-2014 Buick Lacrosse,

2011-2014 Buick Regal

2012-2014 Buick Verano

2012-2014 Chevrolet Captiva Sport

2010-2014 Chevrolet Equinox

2010-2013 Chevrolet Malibu

2010-2014 GMC Terrain

With 2.4L engine

With this many vehicals listed, there should have been a recall issued to fix said problems with this engine, so now I am out of a car and $19,000.00 that I have had for only 2 years. THANKS FOR NOTHING CHEVROLET !!! MY NEXT VEHICLE WILL COME FROM A COMPANY THAT STANDS BEHIND THEIR PRODUCS...LIKE HONDA, TOYOTA, OR DODGE! ANYTHING BUT A CHEVY!!!!

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Anonymous - 1 d 13 h ago

0

This post is posted by Tom Kerkstra & Connie Holmes!! Disappointed owners of a P.O.S.Chevrolet Equinox !!!!

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Johnny Lassic - 2 d 9 h ago

0

I brought a Buick from southtowne motors in Newnan, Ga. Some of the options that they told us about that came with the car wasn't on the car. We also told them I was a disabled veteran and the still added the valor tax. It has been a month and still didn't receive our money back. We are considering trading the car with different dealership. I have 4 family members that retired from GM and this is the treatment that we get.

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Extremely Frustrated and unhappy customer - 2 d 10 h ago

0

We have had equally bad experience with GM customer service. Our Yukon XL Denali has been in a GM repair shop for 3 weeks. It is on the 3rd transmission that have all been replaced by the GM dealer that we purchased the vehicle from. GR Chevrolet, GMC, Buick in Stanleytown, VA. The first time it was there for almost 2 months for them to replace the transmission that was covered under the extended bumper to bumper warranty that we had purchased. The dealership tried to say that bumper to bumper didn't include the transmission even though it listed the transmission as a covered item on the warranty paperwork. They finally agreed to replace it but wanted to replace it with a transmission from a junkyard. We of course argued that under the warranty it should be replaced with a new or remanned GM transmission and we would not accept anything less. They finally agreed and replaced the transmission and said we had a 3 year 30,000 mile warranty. Well 1 1/2 years in the transmission started slipping and would slam into gear when going from reverse to drive. Now it has been back at the dealership for 3 weeks (they never offered a loaner vehicle so I've been without transportation for 3 weeks.) The shop Foreman said that they have taken the transmission out and rebuilt 2 times and it is still having the same problem. He said the last time they replaced the transmission they actually put the wrong pump in it and they were trying to get the correct one but no one had them in stock. He suggested that we contact GM customer service to see if they would authorize a new transmission. We have called GM customer service for 3 weeks. Each time we get a person in another country who says we have to speak to a "Supervisor" and it will be 2 to 3 days before someone calls us back. NO ONE EVER CALLS!!! So we call back and get told the exact same thing. When we ask to speak with someone in the United States we are told there is no one to speak too. GM's Customer Service is a joke and if anyone expects to get a resolution from them then keep dreaming. We are on our 3rd week of no vehicle, no help from GM and no resolution in site.

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Serra Chevrolet - Southfield, MI - 2 d 10 h ago

1

Hi, my name is Betty Welch, I purchase a 2012 Traverse from your dealership brand new. The engine light came on and they told me it was a sensor and they knew about the problem. On my way to the dealership the light came on stating engine power reduced. I was then informed that the timing chain was gone on my car that doesn't have 90,000. I know that General Motors has had problem with the motors in my vehicle and NO ONE was willing to help fix this problem. I need to know how does a car that I bring to service center for checkups and oils changes didn't notify me that there was a problem. I need to know if someone there is will to help fix the problem with my car. Why did the timing chain go out when I have never had any issues or problem with my car. Some one need to contact me with a solution to this problem because I know $4500. is to much for me to have to pay and I am on a fixed income in order to get my car fixed. I will be addressing this problem with all parties involved.

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Mark Lott - 2 d 11 h ago

1

While traveling in December 2018, I experienced a problem with my GMC 2500 Duramax and had it towed to the nearest GM dealership, which was Chevrolet of Morristown TN. We rented a vehicle and continued home, four hours away. I was contacted by the service advisor the next morning and asked authorize 2 hours of labor to diagnose the problem. I was later contacted and advised that the truck needed new injectors and head gaskets at a total cost of over $10,000. I refused the repair and was contacted twice by the service advisor offering to reduce the cost by a total of $1400. I had the vehicle towed to a local dealer, where the problem was almost immediately diagnosed as a bad turbocharger, thus a repair that ended up costing $2800. I requested compensation for the tow charge and the misdiagnosis charge in a letter to the President of the dealership. Even though the replacement of the turbocharger completely solved the problem, the President of Morristown refused to acknowledge that their diagnosis was incorrect and denied reimbursement. I could have been out $10000 and still had the original problem. Attempts to resolve this through GM Corporate Customer Service were equally as frustrating. I have always been a GM Guy and have owned over 30 GM vehicles, but when the three I currently own require replacement, I will be looking at Toyota and Dodge.

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Michael Grier - 4 d ago

1

I own a GMC Yukon that is long past due to be replaced. It is the first of two Yukons my family has purchased new at our local dealer. I went to my local dealer today to get a replacement key since we had misplaced the only copy somewhere. Although I had to go back home to get some specific identifying information, I understand that they need to positively identify the customer for such a purchase. When I returned, the attendant went to make my keys but shortly returned stating that although his inventory computer showed four key blanks in stock, he could not find any. He offered to order the blanks and make the keys next week after the Presidents' Day holiday. I asked about any neighboring dealers inventories and he looked up two, Clinkscales Chevy in Belton, SC and Whitaker Chevy in Greenville, SC. Both showed several key blanks in their inventories. I arrived at Clinkscales in Belton and found the door to the parts department locked. An attendant in the showroom told me their parts and service departments are never open on Saturdays. Before driving to Greenville, I called Sitton GMC whose parts department is also closed on Saturdays. I breathed a very short-lived sigh of relief when Whitaker's parts department attendant said they were open Saturdays but my joy was quickly dashed when she told me she could not look up the key codes on Saturday; which caused a raised eyebrow on the attendant back in Anderson when I went back to re-order the key copies there.

As stated, we have purchased two new GM vehicles over the years and both my wife's and my parents purchased several GM vehicles in the past. We have used the GM credit card for almost twenty years. While I was waiting for my turn at the parts counter, I was leaning on a new Chevy pickup, very modestly equipped, with an MSRP of over $56,000. I would assume that in order to be able to afford such a price for a new vehicle, one would have to have a steady job, often making it difficult to get away during the week to get parts. It seems that of the four dealers in my area who should have been able to help me, none of them could, or would since two were not even open Saturdays.

I am writing to say that I find it very difficult to convince myself that I should sign on for further inconvenience by purchasing another GM vehicle. We have purchased three vehicles in 2018, two used and one new; none GM. We still have the Yukon and an aging pickup which will need to be replaced this year but I don't foresee us buying another GM based on our recent experience.

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Melee Morse - 6 d 11 h ago

1

I have a 2013 Chevy equinox and it is burning through oil like crazy. I got an 5 quart oil change and in 2000 miles had the oil levels checked and needed to add 3 quarts of oil. I have never owned a vehicle that has done this. I will never buy another one. The dealership says this is normal and I know it's not. This needs to be corrected because when googled, there are lots of people with the same problem...it's costly, not good for the engine and is an inferior product who doesn't hold up to GM advertising. I change the oil (5quarts) every 5,000 miles but I'm frustrated, hold no faith in you lousy car. Don't buy a Chevy!!!

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Be Jersey - 5 d ago

My 2012 with the 4cyc motor eats look too. Didn't know it till I read out of oil and rear main seal failed.

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Anonymous - 6 d 5 h ago

I have a equinox 2013 had the PVC valve freeze blue the rear main lost all the oil had a dealer look at it in Smithville Missouri Kendrick Chevrolet told it was a torque converter seal leaking didn't fixed the problem call GM customer service they stood behind the dealer refuse to fix the problem General Motors products and warranties aren't standing up be ware I am now going to be a proud Ford owner

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New Jersey - 5 d ago

3

I have a 2012, massive oil leak by rear main, dealer said I need a timing chain and rear main. Repairs 3600 or new motor 7200. Vehicle only has 88,000. Waiting for 2 weeks for senior customer assistant advisor for call back.

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X-GM - 6 d 5 h ago

I own a 2014 Silverado with 45,000 Miles on it, it is serviced on time every time at the Dealership, It needs a new Radiator and leaking trans cooler lines, apparently GM new of these defects but new it would not show up until after the warranty was up, now I pay hundreds for parts that GM new were defective on this new model year. Ford is my new brand!!!

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Gregory Brandy - 6 d 11 h ago

0

In 2016 I purchased a new 2016 Chevy traverse with in the first 3 months the stability track and traction control lights comes on and the vehicle will slow down to 25 miles per hour. 11 times I continue to carry this vehicle to be repaired. The more they fix the worst it got. They refused to take back the vehicle. Because I upgraded the radio to a gps radio that was installed and programmed by Chevy dealership. One of there radios. For the safety of my family. I decided to get out of this vehicle. I purchased the 2017 Chevy traverse. I'm having the same identical issues with this vehicle.

I did my research only to find out this is a problem with the Chevy traverse and had nothing to do with the radio I ipgraded. And it don't seems like GM have a fix for the problem or do t care to fix the problem. It seems like the only way is to take GM to court to be in a safe vehicle.

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Gregory brandy - 6 d 8 h ago

0

Some Angea from General motor call me with an attitude as if I did something wrong all I wanted was a 23,000.00 traverse I ended up paying for 2 traverse and still having the same issues by the time I finish paying what should have been 23,000 plus interest I'm paying over $64,000.00 and still feel unsafe in the vehicle. Poor people working for General Motors taking advantage of other poor people. I'm in for the long fight.

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Ferdy Jacobs - 8 d 17 h ago

http://www.saflii.org/za/cases/ZALCPE/2017/26.pdf

Good day

This is the case of Numsa vs General Motors of South Africa in which there has been an order for compensation. A number of employees has been unfairly dismissed and years later eventually came to an end. For a big company like General Motors, you would think that they would do the dignified thing and pay out the employees that has been out of a job since 2009. They have since disinvested in South Africa leaving the vulnerable and poor destitute.

Can anyone assist.

Sincerely destitute

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James Armstrong - 10 d 24 h ago

0

Absolutely amazed at how fast the values of my vehicles have dropped. My wife and I work very hard to make a living for our family and thought we were making a good decision going with Chevrolet. Evidently not my car is 3 years old and worth less than half I purchased it for my wife's Traverse is worth 10,000 less than it was purchased for in 2017 with only 17,000 miles. These are the last GM products we will ever own.

Sincerely disgusted

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Jimmy - 9 d 19 h ago

0

It gets worse. Now that your bumper to bumper warranty has expired, Your drivetrain is all thats " covered." Expect ridiculous inspection fees before GM will validate your warranty. GM has so many lawsuits from faulty equipment, racism, etc that we can't possibly count on them to make a decent product. We can however, count on GM to ask for another Government bailout when their company starts circling the drain again.

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Jimmy - 9 d 19 h ago

0

2014 Chevy Silverado has 14000 miles, still under warranty, but GM refuses to honor their warranty. Demands an " inspection fee" effectively holding my warranty hostage. Its a busted CV joint on the right front axle. How do I know this? BECAUSE I DID THE SAME INSPECTION THAT GM DEMANDS I PAY FOR! And I just found out my truck was made by a bunch of racist neo nazis, that GM allowed to abuse and threaten their plant workers until the victims were forced to file suit against GM! CAN I TRADE MY TRUCK IN ONE THAT WASN'T BUILT BY IGNORANT RACISTS?

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BB - 15 d ago

1

Customer care- I am not satisfied with the status of my complaint with my 2017 Silverado. I dropped it near the end of last year due to medical issues I was experiencing. The problem as I see it (or hear it) is an above acceptable level of wind noise coming from the divers side door. To me the frame of the divers side door about 10 o'clock is slightly bowed out slightly, thus catching the wind. The passenger door is not and little wind noise only. I have looked at other 2017 Silverado trucks and door frame is NOT bowed out. This vehicle was owned by Nucar Chevy and was used as a loaner. I'm wondering if the door was damaged and Nucar body shop fixed it without recording it against the VIN. After several visits at Nucar Chevy and one with Diver Chevy I'm convinced that this problem is just getting swept under the carpet. Yesterday (1/8/19) I again stopped by Nucar Chevy (place of purchase) to see if my salesman ( Ian) could help in anyway. He seemed interested, but then all he wanted to do is sell me another truck!! I walked out. I would never buy another Chevy truck because of this issue and lack of customer support. I recently looked at other 2017 trucks and see that my driver side door front pillar is slightly convex out to the windshield pillar behind my side marrow. This slight bump-out my be what is "catching" the wind thus creating the noise when around 50 MPH. No other trucks on the dealer looks had this same look with the door pillar. What I want now, as I originally requested, was to meet with a GM tech rep/engineer (or whatever you call them) to look at this closer. The complaint rep that I talked with last year said I would have to next take this up with the executive board. How do I move this complaint to that level. Please send me contact and reopen this complaint. Bruce Bryson Hockessin, De.19707 (hidden)

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William gregory - 12 d 6 h ago

1

2019 Silverado 2500 same issue no help from dealership

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A Trettners - 13 d 8 h ago

0

I purchased a 2015 SRX Cadillac, when I purchased it had 6450 miles on it. At the time I asked if this car can be sold as new, was told yes I asked when dose the warranty start, was told it starts at 0. At which time I purchased a extend warranty. I took the car in for a oil change said to service advisor maybe I can get one more oil change he said no problem you are covered until 53000 miles. I then went to the salesman and asked him about it, he didn't know, so we went to the money mans office and asked him. He said all he can put down is that the car had 3000 miles on it or else GM don't recognize it as new. SO I said that you people should have sold it as used, he then said it was not registered, I said dose mean you can sell as new with any amount of miles on it. HE did not answer so I contacted customer service and could not get a answer. they said it had service before I purchased it so it could not be sold as new! I send a letter to GM CORP headquarters but received no response from you. WAS something done that was not allowed. Can they sell somebody a car like this as new, somebody should be able to answer this question. vin number 3GYFNBE35FS620462

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Williams Carl - 15 d 5 h ago

0

I went to your Strongsville Ganley Buick GMC dealership on 14000 Pearl Rd

Let me start by saying I am and my wife both work in law in for cement. And I am a 57 yr old African American man. I hey never treated with the lack of professionalism and disrespect. Then what I endured at this dealership. I had to call the police because the situation was soooo bad. My truck that I was buying was sold to a new customer, while I was sitting there with my purchase order and electronic check ready to be sent. I worked on this deal for 3days. After finding out that my truck, had been sold. I was so disappointed that we called the police to do a report on what happened. I was never offered any other options for a different truck. The manager only offered me the door. After my report to the police. I went to the Medina auto mall location and purchased two trucks. After that I still stayed loyal to GM. Your follow up on this mater is a MUST !!!

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