Information, reviews and public commentary for US companies

 

General Motors

Rating
0.692308
Web
www.gm.com
Related
GM, GMAC, Buick, Cadillac, Pontiac, Saturn, Oldsmobile
Address
300 Renaissance Center
Detroit, MI
48265
Contact
Daniel Akerson
Role
Chairman and CEO
Phone
(313) 556-5000
Twitter IDs
@GM
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Ray R. Swann - 118 d 8 m ago

0

Dear Daniel Akerson, On 4/20 /17, the salesmanship was so bad that I would never buy another GM product ever again. I was a very great customer,not any more ! my first chevy was 1951 #2 1954 #3 1961 #4 2003 hummer #5 van # 6 van # 7 p/u # 8 van #9 09cts #10 04 vett #11 08 vett #12 14 vett # 13 p/u #14 van etc. this was Moss at Moreno Valley , ca. 92555. (951)309-2910 dealer's #

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Dennis Grim - 33 d 18 h ago

I bought a 2016 Canyon in June 2016 and the body is out of alignment by 3/4 of an

Inch .Now the GM engineers are trying to figure out how to fix it.this is not the

Only one I've counted over a dozen in my town with the same problem.GM doesn't

Care about quality just quantity. All I say is hello Toyota. Also I should I should

Inform you I am a UAW GM retired.

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Former GM Engineer - 8 d ago

0

OMG in this day and age, should be a millimeter off not 20 - GM get your shit together please and stop embarrassing yourself. When I worked there, they had 42 percent market share, now what they got, 16 maybe. So sad the management there should be taken outside and shot like they do in China, then maybe something would change.

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Angry SammyJ - 9 d 2 h ago

1

I am a very disappointed person, I bought a 2014 Cadillac XTS with low miles, thought I had a good deal less than two month I had to pay $732 for a compressor replacement,

the service person was so cold and unconcern if I could drove my car I would have driven to another dealer ship, and he was worst when I return, this was a Cadillac dearship

here in Morrow GA. Now my trunk wont stay up.

I have been buying General Motor for yes, I have a 2012 Chevy Tahoe, but after this I might make my next buy another auto maker.

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Anonymous - 15 d 2 h ago

This number does not work

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MIKE - 49 d 2 h ago

You're right Ryan it's full of nigger cunts that are totally ignorant.

Flagged for review. 
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Anonymous - 28 d 3 h ago

Derogatory STATEMENT!!!!

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RYAN - 18 d ago

0

OMG YOU SHOULD BE A SHAMED OF YOURSELF TO USE THAT WORD

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Anonymous - 18 d ago

1

Let me start off by saying that I am one of many having the same trouble with my 2010 Chevy Equinox.

On Jan. 21, 2015 I was hit by a young driver totaling my 2002 S10 Crew Cab. I feel this truck saved my life. In need of a safe vehicle I found myself at Bowman Chevrolet purchasing a certified 2010 Chevy Equinox with less than 41000 miles. At that time I also received 24 months of oil changes/ routine maintenance plus road side assistance and bumper to bumper for 12months. This vehicle seemed great till my first oil change and maintenance. I had the car for less than 3 months before the next service was due. When I took it in they said it couldn't be serviced. What? I apparently bought a Canadian vehicle. Called Bowman about the issue and was told to bring it back to them, had to go back to where I purchased it ( over an hr from home) at this time I mentioned a few things I felt maybe issues (my car would run on after shut off, would roll backwards in drive and shifting would pause between gears). About a month later I got my car back, new dashboard with a few scratches and a good chip in the windshield. Wasn't happy but they said all was good. Until the next time I had to take it in, still having run ons when I shut off the car and shifting problems along with a few minor things( I was told was not covered but should have been still under what I was promised by the 12 months bumper to bumper) Over the next 21 months of my warranties I continued to have many issues with my car with many things replaced. I was also having to deal with many medical issues do to the accident just before this purchase. Never fully fixed each time I took it in and being told many times they wont do the recalls because its on a Canadian car not my NOW American car. BS! Now here I am 2.5 years in with now transmission and oil consumption problems at 70,000 miles ( that I found out later they knew was happening atleast 2 years before my purchase) I recently contacted GM with my problems and after some time I was told they would help with my 4600$ bill to fix the transmission. They would pay 2500$ up to 3400$ and I would have to cover the rest. I thought that would be alright but After getting a call from the dealership and being told I'm not getting the help I was promised. I'm not sure what will happen. I feel I am getting the run around. Please HELP!!!!

Brandy Harvey

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Anonymous - 18 d 3 h ago

1

Let me start off by saying that I am one of many having the same trouble with my 2010 Chevy Equinox.

On Jan. 21, 2015 I was hit by a young driver totaling my 2002 S10 Crew Cab. I feel this truck saved my life. In need of a safe vehicle I found myself at Bowman Chevrolet purchasing a certified 2010 Chevy Equinox with less than 41000 miles. At that time I also received 24 months of oil changes/ routine maintenance plus road side assistance and bumper to bumper for 12months. This vehicle seemed great till my first oil change and maintenance. I had the car for less than 3 months before the next service was due. When I took it in they said it couldn't be serviced. What? I apparently bought a Canadian vehicle. Called Bowman about the issue and was told to bring it back to them, had to go back to where I purchased it ( over an hr from home) at this time I mentioned a few things I felt maybe issues (my car would run on after shut off, would roll backwards in drive and shifting would pause between gears). About a month later I got my car back, new dashboard with a few scratches and a good chip in the windshield. Wasn't happy but they said all was good. Until the next time I had to take it in, still having run ons when I shut off the car and shifting problems along with a few minor things( I was told was not covered but should have been still under what I was promised by the 12 months bumper to bumper) Over the next 21 months of my warranties I continued to have many issues with my car with many things replaced. I was also having to deal with many medical issues do to the accident just before this purchase. Never fully fixed each time I took it in and being told many times they wont do the recalls because its on a Canadian car not my NOW American car. BS! Now here I am 2.5 years in with now transmission and oil consumption problems at 70,000 miles ( that I found out later they knew was happening atleast 2 years before my purchase) I recently contacted GM with my problems and after some time I was told they would help with my 4600$ bill to fix the transmission. They would pay 2500$ up to 3400$ and I would have to cover the rest. I thought that would be alright but After getting a call from the dealership and being told I'm not getting the help I was promised. I'm not sure what will happen. I feel I am getting the run around. Please HELP!!!!

Brandy Harvey

Sent From

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RYAN - 49 d 30 s ago

It's all nappy headed monkey bitches at the executive office that have no fucking clue.

Flagged for review. 
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Anonymous - 28 d 3 h ago

WOW 2017 and no change

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MSgt (Ret) George B. Greene - 28 d 3 h ago

1

I own a 2013 Chevrolet Impala LTZ that I purchased for myself after I retired from the Air Force (24ys of service).

The car was great (plus I love Impala) until I started to have "SUSPENSION PROBLEMS"!! The car has been in and out of the shop well over a year for the same issue without resolve. I was told it was the alternator, well speed sensors, gyro system and the wheel bearings end with aprox 1500 out of pocket and still the car is in the shop (Ferman Chevrolet-Tampa Florida) for the same ISSUE! I have been told the Impala has a "on going problem" with the suspension system. I have owned a total of 5 impalas (my favorite car) with this been the only problem that never dies!. I have spoken with GM only to recieve the response " SORRY THAT YOUR ARE HAVING PROBLEMS WITH YOU VEHICLE" please take it to the nearest dealership for diagnosis only to be told that it's a problem with your traction control system (WOW). To me the customer this seems like no cares about the time the vehicle is being serviced (same problem over and over) as well as the amount of money paid for unresolved issue. I am finally on the edge with all Chevy products! The only positive connection with the on going issue is Mr. Brian Woolery. He is always professional and shows concern while trying to resolve the issue.

He is a great Service Advisor and well deserving of promotion, monitary compensation or award for all that he does. Finally I am looking to other Motor Vehicles for New Purchase.

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Pissed ofg - 31 d 24 h ago

0

My 2012 Chevy sonic was recalled in March for a problem I already paid to have repaired. On April 21 2017 I submitted all the paperwork for reimbursement. On June 1st I called to find out why they hadn't sent the check. They claimed they never received the paperwork. I faxed all documents to them that day and was told they would process my claim immediately. June 20th still heard nothing no check. Called was told sorry for the umpteenth time and I would receive the check in 6 weeks. It is now July 17th and nothing. Called yet again and was told they never received my paperwork and that it will take another 8 weeks before I hear back from them. Time to get a lawyer and let GM pay my legal fees on top of reimbursement for the recall repair I paid for..

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B Brooks - 33 d ago

My wife and I bought a 2012 Cruze in January of 2013 with like 25 miles on it the first summer we started smelling a musky moldy smell to it to the dealership where we purchased it and said they can' sanitize the ac system so that was done no problem until the next summer 2014 the same thing took it in and they did the same thing all is good so we thought summer of 2015 same ole shit the stink was back once again took it in same thing clean and sanitize but this time they installed a fan that is supposed to keep the coils dry did fine no problems for the summer of 2016 now the same thing is happening and guess what no more warranty now they tell me that it's all on me to fix GM won't help with none of it even though it's been a on going problem was told it is going to cost around 800. bucks not pissed at the dealership I'm pissed at GM I'm looking at trading it off even though it's not payed off Ford or Chrysler product is looking pretty good Should have went and bought some thing from a dealer that didn't take the bailout to start with just trying to shop at home small town business Thanks GM

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Nick Duke; FORMER! GM salesman - 50 d 11 h ago

0

Biggest bunch of corporate criminals since Enron! Find endless creative ways to rape their salespeople out of money, masters of ignoring and sloughing people off. Make getting results a complete impossibility by constantly redirecting you to departments that are completely unrelated to your problem. After 40 years of loyalty, I will never buy, sell, or drive another GM car as long as I live! Disgusting, arrogant, greedy, disgraceful criminals!

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1 flea - 34 d 17 h ago

5

Dog eat Dog. And yet you & I are 1 flea on a Dog of Millions.+ every salesman will add that 0.5 or 1 percent interest on every deal that the purchaser never will see because you're too excited about getting that new vehicle $$$$$ And a Salesman will prosper. Sad however true .. when a problem occurs it's always somebody else's fault. Pawned off on service or Collision. 2008 meltdown didn't change a thing. it's Worse than ever.

( Greedy salesman) have a family to take care of and bills to pay. They're like drug dealers looking for that addict that needs a fix. Once you're in and you sign on the line it's too late there's no backing out your f***ed. . .

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Michelle burroughs - 35 d 27 s ago

0

I bought a 2007 Cadillac escalade not knowing about this open recall(air bag that could be fatal if you get in a wreck)

When I call the dealership to get the problem fixed they tell me GM has no remedies for this problem yet. People get in wrecks everyday! There have been several fatalities due to this airbag and your telling me no remedies? How about give me my money back! That's a remedy. I value my life and I can't understand how it's OK for you to sell me a unsafe vehicle?

I'm definitely not going to let this one rest easy. I'm gonna make sure something gets done.

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Bob - 36 d ago

0

I am writing as I purchased a 2013 GMC Acadia from Serpentini Chevrolet in December of 2016. Less than 30 days later the DVD player stopped working. I called to let them know and was never called back. I did some research and found out the failure we had is a common problem, but, knowing how GM works, knew they would do absolutely nothing about it, because a broken DVD radio isn't going to result in anyone dying and therefore wouldn't cost you any money or bad press. Four months after the DVD goes out (5 months since purchasing the vehicle and less than 4,000 miles) my power steering pump, and steering rack need replaced at what was originally quoted as a three thousand dollar job. I again researched this problem, and this is again a common problem to every model of this car since you began making them until at least the 2014 models, which just may still be new enough to not have many reported yet. I contacted Gm directly about this one as I would have to repair this to be able to continue to drive the car. You would do nothing and could not care less that I purchased a $25,000 dollar car that was apparently a piece of junk. Honestly, I wasn't at all surprised. Fortunately, at least at some level, Serpentini Chevroletagreed to replace the rack, the power steering pump, and the DVD player for $1200. But, nonetheless, I was out $1200 to repair bad parts that you know are bad and continue to sell. What makes me the most frustrated is that you have made money twice on this piece of junk and are fine with that, and if I don't want to get stuck with a $25,000 piece of junk, will probably make money on it at least a third time. You won't stand behind your product at all, and it is shameful. All your representatives can say is we can't guarantee how the previous owner took care of the car. Well that is not true, for $3000, and a worthless extended warranty, you will certainly claim to. Also, if this is the case then stop making money off selling these cars. If you will not stand behind them, don't sell them. You are creating tremendous financial stress on people's lives by selling them a $25,000 vehicle that is almost worthless. Now, not even a month after having the car in for the power steering and DVD player issues, the alternator has gone out, another $1000 repair, and the transmission is making some clunking sound. This is a car with 43,000 miles on it. I know the other company line is "did you buy the warranty?" and I did not. I don't feel that I should have to buy a $3000 warranty to assure a $25000 car with 39000 miles on it won't be a giant pile of junk less than 4000 miles later. I have since had the alternator repaired at Serpentini Chevrolet, and again they were willing to give me a decent price on repairing the alternator, but wanted to just trade the vehicle in and buy something new. In my opinion they, the dealer, and you, the manufacturer, should not profit off buying this car back and selling it to some other poor schlup and then profiting a second time off of selling me another car to replace the junk they first sold me. But, that is apparently exactly what Serpintini wants to do. They tried to offer me $16,000 dollars for the car I paid $24,500 for six months ago. These cars with similar mileage and options are selling for $21,500 to $24,000 and would almost certainly get nothing less than $21,000 dollars for it, and they expect to make $5000-$7000 dollars on it. This is such an abomination it sickens me. They also appeared to not be willing to budge much at all on the purchase price of any vehicle. So, they want me to lose $7000 on my car (not too mention the $1500 I have spent repairing it), make $5000-$7000 on it themselves, and then make another few thousand on selling me another car. All because they, and you, sold me a piece of junk. If I do this I am not only losing terribly financially, but I am also incentivizing you to sell terrible quality cars so people have to come back and buy another car a short time later. This is unbelievable to me that you will do nothing to resolve this issue, to take some responsibility for the poor quality product you sold. You essentially have become the equivalent of a Chinese ebay company, selling junk with no care for your customers and no willingness to write obvious wrongs. If GM is unwilling to do something about this I will be forced to take drastic measures. I have done my research and have dozens of stories of the absolutely most abominable customer service that GM has provided. I will be contacting the BBB, the state's attorney general, taking to social media to start a campaign against your company, talking to an attorney about my options, will start picketing your dealerships, and any other thing that I can think of to be as big of a pain in your ass as you have been to your customers. I have only purchased GM cars in my lifetime, my wife's Dad worked for GM, and we once thought it was a great company. As of now this no longer appears to be the case. If you won't stand behind your product we will no longer be purchasing GM cars, will move forward on letting as many people be aware of your terrible customer service, and most sadly understand the idea of GM being a great American company is obviously a thing of the past. Bob Kurth

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Gwg292@ail.com - 37 d ago

I purchased a vehicle that I am very dissatisfied with and cannot get help and support to resolve my problems on a new vehicle for a whole a whole year

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Keven - 40 d 3 h ago

I have a chevy malibu (2011) 3.6l motor. I went to replace the alternator and the dog you're off the engine block was broke how in the world does this happen? The factory block can't snap that easy I wouldn't think

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Shawna Krzynowek - 42 d ago

0

Not happy with the dealing with Kelsey Chevrolet in Lawrenceburg IN. If I ever get my Jeep back I might be happy pretty pissed right now. (hidden).

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Tony Bowman - 43 d 17 h ago

09 malibu recall rims crank call me (hidden) Tony Bowman Sr

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David DiCostanzo - 44 d 3 h ago

0

My 2008 GMC Sierra has got only 80000 miles on it. Cylinder #6 stopped firing. It turned out to be a bad lifter. It cost me over $2000 to have a mechanic fix it. I started researching and found that this is a common problem with 5.3 L and 6.0 L with AFM. I also found out that it will most likely happen again because of the motor changing from V8 mode to V4 mode. GM is aware of the problem and they don't give a shit. A lot of people are really pissed because GM will not own up to their clusterfuck and put out a recall to fix the problem. I am going sue them in small claims court for the maximum. Everyone who has a 2007 thru 2015 GM product with AFM should do the same thing and have their lawyers running all over to defend lawsuits. If they don't show, you automatically win and they have to pay. Never again a GM product. My next truck will be a Dodge.

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Konwerskid@yahoo.com - 52 d 17 h ago

What a joke gm is. ... You can't contact them with any of the phone numbers they give you internet....!!!! Had a friend interested in a gm car i warned her about shit vechiel and any help from any dealers....i will be trading mine in wirh another car company with better reputation. ....!!!! WHAT A DISAPPOINTMENT GM. ....!!!!

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