Information, reviews and public commentary for US companies

 

General Motors

Rating
1.042986
Web
www.gm.com
Related
GM, GMAC, Buick, Cadillac, Pontiac, Saturn, Oldsmobile
Address
300 Renaissance Center
Detroit, MI
48265
Contact
Daniel Akerson
Role
Chairman and CEO
Phone
(313) 556-5000
Twitter IDs
@GM
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Anonymous - 20 h 9 m ago

I had a 2000 GMC Jimmy that I drove into the ground for 14 Years... I never had any issues with it until I was ready to trade it in. I traded that bad boy in for a 2014 GMC Acadia SLT. I had one recall on this vehicle and since have had no issues with it. I bought it because of the look (Front end looks like a mac truck) and the success I had with my previous GMC.

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Ed sadin - 32 d 19 h ago

3

Why did GM stop making the monte carlo

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MYGMC - 1 d 21 h ago

That's What I want to know??

And when will they bring it back??

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MYGMC - 1 d 21 h ago

4

I had a 2000 GMC Jimmy that I drove into the ground for 14 Years... I never had any issues with it until I was ready to trade it in. I traded that bad boy in for a 2014 GMC Acadia SLT. I had one recall on this vehicle and since have had no issues with it. I bought it because of the look (Front end looks like a mac truck) and the success I had with my previous GMC.

I just want to know when they will take the look of the 2021 GMC Yukon and shrink it to fit a GMC Acadia?? I would prefer to stay with my GMC Brand but the look of the new GMC Acadia needs a lot of work, its just plain UGLY!! So I decided within the next 2 years if GMC DON'T change the look then push comes to shove, I am moving to LEXUS or BMW. Never a FORD For me!!!

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Joe Shmow - 1 d ago

0

I won't ever purchase a GM product. After 44 yrs of sticking with GM, I have had it. My 2016 Tahoe LTZ with 28K Miles that I paid 72K has had problems all covered under the measly 3 year 36K mile warranty. The straw that finally broke the camels back, is that the clear coat on the hood is all warn off. Brought it to 2 certified GM auto body shops. Both said that GM got a bad batch of clear coat and they have seen this on endless vehicles. GM won't pay the $5,800 to repair it because it's out of warranty. That's it. Not another GM product for me and I will tell all that I know not to buy GM.

Granted they look good, they're pricey. and they can back up the product they produce. MY God, KIA puts out 10-year, 100K bumper to bumper warranty! Next time if GM ever files bankruptcy I wish that nobody bails them out, they have gotten too cocky over the years. Their dealership service sucks, they give you the run-around, waste your time as if you had nothing better to do than to wait in their service lounge for hours. Now, you can't even get in touch with corporate because they insulate themselves from your calls. THEY TOTALLY SUCK!

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Sophia - 15 d ago

0

Sophia Morris-Alston

Does anyone have a working contact number to CEO or any of the board members who are making $22 million plus annually for these vehicles that are not working. I feel like no one cares.

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Folio - 14 d ago

I'm sorry to hear what's happened and I'm going to the same problem !!! Have you received a number or contact that you would be will to share !! The dealership has ad my car for 12 days now and I not getting any where with them !!!!

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Anonymous - 1 d 19 h ago

Only the check when u purchase after that they don't want to know ya till next purchase ! Mines gonna be a Ford this time

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Leo Gonzalez - 4 d 18 h ago

5

No issues. Just want to know if it is possible to buy a new 2018 Silverado.

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Jason - 8 d 12 h ago

0

I have. A 2019 Chevy Silverado 4x4 have had it in shop four times for a vibration no one wants to fix.and I got it brand new 3 miles now has 5000 miles it's a peace of junk never again . I have always been a gm person my hole family has I'll never go back my 2015 ram never had a problem went to Chevy got a new peace of junk

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Bridge - 8 d 15 h ago

3

I have a 2007 GMC Sierra P/U that has a open recall on the airbag,

Why haven't I ever got a fix for the problem.Every time I ask my local dealership they said they I have no enforcement on it yet.All other car makers are fixing thief's.

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Elmarie Barnes - 8 d 18 h ago

0

I purchased a 2011 Cadillac and now my headlights are dim I can't drive at night. I almost had a reck, I thought I was buying a car that would last. Is there a recall to fix my car? The Cadillac place wants to charge me 900.00 dollars, I don't have an extra 900.00 dollars please help me I need to drive at night sometime and on my way to work it's dark. I have to used the bright lights in the morning hoping no one blinks at me to turn lights off. My address is 2715 Creekside Drive Little Rock Arkansas. 72211. Right now it gets dark between 5:30 and 6:00 I need to be able to drive my car after 6:00pm. I thought I could drive this car for at least 15 years. My last car was a Ford drove it 12 years and before that a Volvo drove it 15 years.

Thanks for sending me a voucher or recall notice you can make it out to Cadillac place in Little Rock Arkansas. Thanks Thanks

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D. Conn - 8 d 19 h ago

We ordered a key fob for our 2018 Impala on November 4, 2019. We were told that there would be a delay due to the strike which had recently been settled. However, it is now Jan 8, 2020 and still no key. I checked with my dealer and he said he can do nothing that it is up to GM to deliver the part. I am not his only unhappy customer. The strike has been over for several months now so these parts should be flowing out of the factories. What good is a car without a key??? I am counseling all my friends not to buy a GM vehicle due to the lack of care and response by GM.

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T. Miley - 10 d ago

0

I have a 2018 Buick Enclave which I brought 1 Jun 2019 with only 500 miles on it. The middle of Jul my radio began to have a popping noise and went out for a day. Because the radio came back on the problem couldn't be duplicated but I was told to bring back of it happens again. It did and I took it back and a part was supposed to be ordered in Aug for repair. I called the dealership in Nov for an update and was told GM is on strike and no parts are being sent out. Here it is Jan 2020 Im on a road trip and my speakers went completely out; no sound nothing and I am being told GM is still on strike and there is no part available to fix my issue. I am highly upset to be dealing with a brand new car and issues as such. I cant give them half payment so why do I have to deal with a half of a functioning car. I am a travel agent on the constant go. I am highly dissatisfied with the service of GM at this point! Fix my car or give me a new one!

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Gale BK - 14 d ago

My 2014 Chevrolet Malibu LS which other than a mechanical problem which apparently was inherent in the 2014 LS model had been in very good condition. The Malibu has 111,000 miles and has been sitting in the auto body repair shop since 9/21/19.After my mechanic's attempt to obtain a GM manufactured Rocker Arm Oil Control Valve, through multiple GM dealerships and parts companies, I reached out to GM Customer Care (hidden)). After multiple phone calls and calls backs from their center, I was unable to get a answer as to if and when this part would be made available. I finally contacted a business specialist at GMPARTSGIANT.com and received a straight answer- GM has discontinued the Rocker Arm Oil Control Valve. When I confronted the Customer Service Representative at GM Customer Care, Jenny with this information, she at this point did tell me that the part was not available and that GM was providing no information as to when and if ever this part would be available. She informed me that GM would provide me with $2,500 to use toward the purchase of another GM vehicle. The Kelley Blue Book value of my Malibu for a 2014 Malibu in very good condition is $8,674.00. GM is fully aware of the inherent flaw with the Malibu that necessitates replacement of the Rocker Arm Oil Control Valve. They are shirking their responsibility to the consumer. This may be the tip of the ice berg as I am confident there are other GM cars that are experiencing mechanical problems due to GM's inability to produce a reliable vehicle that has longevity.

I will be brining forth a formal complaint to both Mary Barra, CEO of GM as well as Alan Batey, Executive Vice President and CEO; Senator Deborah Dingell of Michigan of the House of Representatives Consumer Protection and Business Committee ; The Federal Trade Commission and the State Attorney General for Michigan.

My request is that either GM supply the part or I want to be fully compensated for the Kelley Book Value of my 2014 Malibu based on "very good condition."

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Will- TiA - 14 d 21 h ago

0

Gale,

I have the same vehicle, the same issue, the same run around. My vehicle has been @ the dealership since Aug 19

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Anonymous - 13 d 16 h ago

Wow I believe that's what our car needs for over 4 months now and they are also trying to get us in another vehicle. We have only over 50,000 miles on our Impala and it would be paid off in 4 more months. This is disgusting!!!

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SVDaniels - 14 d ago

0

I have been waiting for parts to reach my auto body shop since last October. As a result my car has been sitting waiting for parts to repair for nearly two months. I was out of $1100 for rental car because the 45 days on my insurance policy ran out. They have transferred me to several senior advisors to no avail or resolution. The last insult is the local dealer distributor sent the body shop the wrong seat belt attachment. All of this during the holidays. I've been patient, no indignation. But now I'm just tired of the situation. This is why buying American made can be frustration. You just can get good customer service or resolutions. Too much bureaucracy and lack of accountability.

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orangeagle12 - 14 d 9 h ago

MY 2020 2500HD BUILD Chevy build code XCQZ77 Reference code 9(hidden) So hope everyone is ready for this , I ordered a new truck in July and my order from Chevy was "accepted to build July 18th 2019" every month around the 1st I would go on their site and track my build and every time " your order has been accepted but no build date" .in November I was still told the same. December27th, I contacted my dealer and he told me Chevy has now rejected my order WTF they said that this order should not have been allowed. OK why the Hell did I have to wait 6 months for someone to get their head out of their ass. I signed a contract gave them $5,000. and waited, If I defaulted on a contract with GM do you think for one second that an attorney from GM wouldn't be knocking on my door. I did not ask for anything that can't be built coming down the line some butt head made a decision and said "Oh we don't do that we can't put those seats in that color truck". Now if you want to really get pissed GM still lets you place the same order and not reject it. So now what do I do? I also have ordered over $7000. In aftermarket products and had them color matched and custom painted so now it can't be returned. What was I thinking a huge corporation said they were going to build what I ordered so I believed them?

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Gm man. - 14 d 13 h ago

Trying to find out how many 1976 c10

Chevy trucks came out with wood fleetsde bed . I have one and cannot find really any info. On it thanks.

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Chris Suder - 51 d 19 h ago

0

2015 Silverado - I was looking at your site for a customer service link and am unable to locate it, Well I guess that is because GM doesn't really care about it's customers. My truck has been in a GM Dealer's body shop since Oct 10. I get a call every Tuesday and Thursday hearing the excuse of not able to get parts because of the strike. Well now the excuse is the parts are on the truck, well I was told the parts were in transit on 11/22. I have been without a transportation now for about a month now. A little history on this issue. January 2019 received letter from GM on issues with brakes needing increased braking distance. July 31 Truck taken to Dealer with Brake issues along with letter from GM. Paid for brake inspection. No issues found. Oct 10th had a accident couldn't get stopped in time ran into the back of someone. Same day Oct 10th received recall from GM on brake issue. Dealer gets his money , employees get $10,000 signing bonus and the customer gets the shaft. GM knew about this issue back in January and did nothing about it. What if this killed someone GM. This shit is no joke, I have a case number and they have been out and pulled the records of the accident along with diagnostic records. If it comes out that this brake issue cause his accident I can promise you shit will hit the fan.

Thank you

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Plbgman - 19 d 11 h ago

I have a 2015 silverado 3500 HD, transmission not changing gears, been at dealer since December 16 2019. Keyes Chevrolet los angeles did not even look at transmission until TODAY! I've been asking for info from service tech who is a good guy but unfortunately was out, so I went to asst service mgr who kept living to me. Told her I pass by dealer and see my truck parked in same spot and does not look like it was move. She said they did take it into garage to get part #'s while h was a LIE! I MARKED my tires to see if the even moved my truck and it was not moved. Went above her to Service Mgr who kept saying same thing about par numbers. Told him point blank you guys have not even looked at transmission, then he said no they have not cause they have only one transmission guy and have 15 other transmissions to look at. I was pissed! Should have told me that to begin with so I can go to a different chevy dealer. He then said if I want I can call another dealer to see if they can make time for my truck So how do you like that! I called a few dealers apparently they all are booked for transmission problems 2-3 weeks out just to check it.

Was planning to BUY a Tahoe within the next 2 weeks,But now that's out of the question!

Called Corporate, supposably the GM CALIFORNIA ENGAGEMENT TEAM will call tomorrow Monday to address my concern. AT THIS POINT They need to install a New transmission. THIS IS MY ONLY WORK TRUCK , WHICH IS HOW I MAKE A LIVING WITH!

Talked to transmission technician and he said I probably wont get my truck for at least another 2 weeks! REDICULOUS!! THS REALLY SUCKS!

EXTREMELY STRESSED OUT!

GM HAS TERRIBLE CUSTOMER SERVICE!

THEY DONT CARE!!!

THAT HAS BEEN PROVEN BY WHAT I'VE BEEN READING!

I have a 2002 TOYOTA SEQUOIA 245K, NO ISSUES AT ALL!

GUESS THAT'S GOING TO BE MY NEXT TRUCK PURCHASE!

GM JUST LOST ANOTHER CLIENT UNTIL THEY GET THERE ACT TOGETHER! need to make vehicle reliable and at MINIMUM TAKE CARE OF THERE LOYAL CLIENTAL.

GOOD LUCK PEOPLE!

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Anonymous - 20 d 15 h ago

I will never own another Sherry product it takes too long to get parts for them

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Terri B - 24 d ago

0

I leased a 2017 Chevrolet Tahoe. When the car was less than two years old, the air conditioning stopped working front and back. Although they have a notice about this problem and changed the warranty to five years and 50,000 miles for SOME 2015-2017 Tahoes, mine was not on the LIST, but had the exact same problem as those that were, they would not honor the warranty. I have written to Customer Assistance and sent at least 10 letters but NO ONE has even had the decency to respond. Now there is a recall for a brake problem for my car and I am afraid to take it in because they had already looked at it before there was a recall and recalibrated the brakes but now the Service Brake Assist lights keeps going on. I wonder how much this will cost me if they don't honor the warranty which has now been extended to 10 years for this problem only. I wonder what the next problem will be. What makes me laugh is that they send the recall notice that says "As the owner of a 2017 model year Chevrolet Tahoe, "YOUR SATISFACTION WITH OUR PRODUCT IS VERY IMPORTANT TO US."" Its no wonder people don't buy American cars, they do not offer any customer assistance. My other car is a Honda, which I have Honda's for the past 15 years and NEVER had a problem with any of them. At least they could do is answer my letters and explain to me why I had to pay to replace the air conditioning in a car that was less than two years old. As they say, they do not make things like they used to. When I was a kid my father had chevies all the time and as far as I remember they lasted a long time and never had a problem with them. I traded in my last Honda with well over 200,000 miles on it. I can't see this Tahoe lasting that long or having that many miles on it. How sad.

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Ice - 29 d ago

(hidden):

My? is, the American driver once was known to love the automobile, that must have changed ? People don't see their cars as pets? Like when you would name a car.

Because none of that type personal connection information technology is available to make your vehicle your pet or friend? Why GM is not joining IBM or Applied Materials : to make self drive vehicles respond like AI/IT pets, robots

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