Information, reviews and public commentary for US companies

 

Giant Eagle, Inc.

Rating
1.272727
Web
http://www.gianteagle.com
Address
101 Kappa Dr.
Pittsburgh, PA
15238
Contact
Laura Karet
Role
CEO
Phone
(412) 963-6200
Fax
(412) 968-1617
Employees
36,000
Twitter IDs
@Giant_Eagle
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Leo - 7 d 14 h ago

0

GIANT EAGLE HAS DECIDED THAT THOSE FOLKS ON ANY CONTROLLED DRUGS DONT HAVE THE CONVIENIENCE OF USING DISCOUNT CARDS FOR MOSTLY PAIN MEDICATIONS. THATS THE NAZI WAY, ANY WAY TO STEAL A BUCK. SHITTY SHITTY GIANT EAGLE. IM GOING ON ANY MEDIA THAT WILL LISTEN. HOPE EVERYONE BOYCOTTS YOUR STORE.

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Anonymous - 9 d ago

2

Some of your sales people need and attitude adjustment and need to learn how to pack groceries right. Don't put other objects in with fresh meat (don't need my produce all over blood from the meat). Most of the time I check out myself, after today I remember why.

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Melinda A Lanese - 14 d 10 h ago

1

This is about the mayfield hts, ohio store on mayfield rd. They are selling potted mums that are almost dead. They only have 1 check out open at 11am. The store is very dirty and no variety in the meats. The meat are has empty areas. Does anyone ever check this store?

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g.c. lee - 18 d 3 h ago

0

Ms. Karet, already sent a message to the Giant Eagle store in Berea, Ohio concerning am eye drop perscription which was called in this past weds. a.m. to be picked up thurs. afternoon. I was not ready & was told it would be there for pick up on friday for sure. I went in friday about 5pm & then was told it was not in and is back order. I was "never" called on weds or thurs or friday saying it was not available. I "mus"t take these eye drops at a certain time, etc for my glacoma condition in my 1 good eye. Their customer service is quite terrible .they said they would check around other places for me , which they did not; I had to do this myself, which I did & found at CVS in Berea, Ohio. & told them CVS had it .I had to constantly call them back, etc. to follow up. They finally called the CVS & transfered the prescription. Giant Eagle has lost a customer for life due to this really upsetting experience. I felt I needed to pass this in to you. thank you for your time----gary c. lee

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Larry Davis - 20 d 5 h ago

0

I want to talk to someone regarding the deli department at the Washington Square Giant Eagle store. I talked with someone a few weeks back, I think it was Laura Kanet but not sure, regarding this deli and the lack of a product called Homestyle Chicken Salad. They never seemed to have it so I contacted Giant Eagle Corporate headquarters and the attitude if the deli manager.

When I asked him why they had not had the product in the deli case, his replay was two fold - 1) He said they stopped or couldn't get it anymore. That was a lie as Laura checked for me and it indeed was still available. When I asked further questions, his replay was "Well, I like the other style of chicken salad. The Homestyle Chicken Salad is boring!!!" Not a good attitude to have for a manager.

Laura checked for me, found out it was indeed still available, and said she would get the situation correct. It was and the following week it was once again in the case. But now it's gone again. And the same manager smugly smiles at me whenever we see each other.

Yes, I can drive across town to the next nearest Giant Eagle and get Homestyle Chicken Salad in bulk form in the Deli Department. But why should I have to drive 10 miles across town to get an item that should and was in the Deli Dept. of the Washington Square store, which is slightly over 1/2 mile from my house? Especially after the person at Corporate Hqtrs (Laura Kanet??) assured me that it would be carried at the Washington Square store. I look forward to hearing from you about this.

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Tony - 21 d 10 h ago

I will no longer be a customer of Giant Eagle. I will not spend my hard earned money so you can sponsor NFL teams to be disrespectful.

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Anonymous - 21 d 9 h ago

0

Bravo! Good point!

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Anonymous - 22 d 6 h ago

1

We spend a lot of money in your store plus have all prescriptions filled at your pharmacy. Someone in the pharmacy screwed up my refill on my prescription changing the dosage and causing me not to be able to have prescription filled. We spent 1 HOUR explaining to them that they made a mistake and waiting for this to be corrected. I guess our time was only worth a 5.00 gift card. How sad. Too many other stores and pharmacies to put up with this treatment.

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Anonymous - 25 d ago

2

I shop at your Giant Eagle Store 0092, are you turning into WalMart??? Cashier call's off and you have one running register, it happens more and more then you think. Heaven forbid you ask for carryout good luck with that also. I shopped at your store 9/22/2017. Again someone called off and one Cashier again , when called for help , the young man helped out then shut off his light and disappears again. Service Desk can't help cause they can't weigh produce so you stand and Waite . You need to either have people work over or call them in on there day off.

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Tina Collins - 26 d 7 h ago

0n September 20th. 2017. Went to Giant Eagle on Hamilton rd. In Columbus Ohio, and told the Customer Service deskthat I had locked my keys and phone in my car and needed to call a towing service to come and unlock my car.The lady then proceeded to tell me they couldn't help me unless I knew the phone number, she then handed me a coat hanger and pretty much told me GOOD LUCK. Last month alone I spent $774.00 dollars in this particular store and that's the Thank I get.Well, now I'm rethinking my choice of grocery stores.

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Donna - 29 d 6 h ago

4

I go to giant eagle store number 39 In Washington pa and I was just informed they are discontinuing stouffer seasoning wraps from their store! They are truly a great item and I think they need more advertising so people can see how great they really are! I. So disappointed

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Olga Dobrynina - 30 d 11 h ago

1

Poor customer service compared to Kroger. Was at your Giant eagle store yesterday,wanted to buy yogurts,drinkable,on the expensive side,was able to get 5 with a 50 cents off coupon,self check out middle aged lady named Sheryl said in a very nasty passive aggressive tone that you have limit of 5,and took my other 3 yogurts out of my shopping cart to take back.I do not do extreme oouponing,and only had 8 yogurts total,so she took 3 back to a milk section after I had them in my shopping cart for at least half hour,I also did bossness with Huntington bank,so I spend some time in a store,just nasty unhappy hatefull associate who hates her job. I shop mostly at Kroger that is across the road a d they have an outstanding customer service,even on the best deals I can not imagine them taking items out of customers shopping card to take back,especially milk products,I could not believe what that lady did,on a busy Saturday in front of other people. This pappened at a Sawmill rkwy and Powell road location in Powell,Ohio,and cashiers name is Sheryl. Thank you.

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TINA - 35 d 9 h ago

0

GIANT EAGLE NORTHTOWNE SQUARE.. PHARMACY. MY HUSBAND HAD SURGERY FOR CANCER. THEY REMOVED HIS KIDNEY SPEEN AND PART OF HIS PANCREAS. WE WENT TO FILL HIS PERSCRIPTION AND THEY REFUSED TO FEEL THE SCRIPT OVER THE TIME BETWEEN THE TWO PERSCRIPTIONS. I UNDERSTAND THAT THE COUNTY IS FULL OF DRUG ADDICTS. HOWEVER HE IS 58 YEARS AND IN SEVERE PAIN. THE DOCTORS OFFICE GOT INVOLVED AND EXPLAIN THE SITUATION. THE NEXT DAY THE ASSES BEHIND THE COUNTER STILL WOULD NOT FEEL THE SCRIPT. SINCE WHEN IS THE PHARMACIST THE DEA FOR THE MEDICAL SYSTEM. THE DOCTOR TRUMPS THE PHARMACIST. I NOW WILL TAKE THE 4 PEOPLE WHO I AM RESPONSIBLE FOR AND MOVE ALL THE PERSCRIPTIONS TO RITE AID..

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Diane - 39 d 10 h ago

1

Shopped at Giant Eagle Seven Fields store on 08/28/17 for the BOGO on the pork products. My understanding is buy one the same product get the lower of the 2 free.

I purchased (2) boneless country ribs $9.96 and $10.64, (2) boneless pork chops $5.39 and $5.06 and (2) thin pork chops $4.01 and $4.08.My understanding is I would receive $9.96, $5.06 and $4.01 credit as my free items. Instead I received the cheapest of the 6 items free - $4.01, $4.08 and $5.06. This is $5.88 less than what I should have received. After speaking to the service desk manager I was told this is how their computers are set up. In order to get the free item correctly, You would need to ring up each item separately. I'm sure the customers behind me would not appreciate that. What bothers me the most is GE ripped me off $5.88 - how many other customers do they do this too? Like their prices are not high enough already. Has anyone else experienced this at any of the other locations?

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Anonymous - 41 d 14 h ago

Giant Eagle needs to focus on their Team leader program very poor! I work with Team leaders and managers that do not contribute to Giant Eagles success! The role of a Team leader/manager is more than just a title! The restaurants in Giant Eagle are losing money,go into a restaurant after 2:00p.m. you will understand why sales are down. Watch the team leaders/managers (if you can find them). If you have happy employees in return you will have happy customers that means more money! Unions in your stores was a bad idea, protects the unproductive employees! So much money is wasted from poor productivity! In conclusion Giant Eagle needs to revaluate their leadership! Thank you.

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JAYZEEFISH - 53 d 19 s ago

0

Away for weekend, stopped today at Giant Eagle in Oil City, PA, today August 25, 2017. No comparison to Giant Eagle stores I usually patronize, Sarver, & Gibsonia. Purchased 8 piece River fried chicken. Package contained 7 pieces: 1 wing, 1 small breast, 1 drumstick and 4 thighs! Was overcharged $2.00 per pound on cheese obtained at deli. Deli associate rude. Only 1 cashier, people complaining, store dirty, horrible. THIS STORE NEEDS TO BE CLOSED!

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Carole Columbus, Ohio - 55 d 8 h ago

3

Why when you have a sale on a product it is never available? I have been told all sold first day of sale and then told it will be on the shelf the next day and it isn't. I firmly believe you need to make sure your stores have larger quantities available for you customers.

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Kaye Brown - 70 d ago

1

What a rude bunch of employees at the Squirrel Hill Giant Eagle on Murray Ave...especially the incredibly hostile manager Bob and Linda in the Lottery..I will never patronize the Giant Eagle again..disgusting rude service from rude sarcastic employees..vile .

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There's to many to name - 71 d 11 h ago

My family has shopped in Giant Eagles from the day you came into the northeast ohio area. The prices use to be great. We used to be able to buy the Giant Eagle Brand but now most of those are disappearing and there are more high priced but not better products. You pick the types of coffees YOU want us to buy even though they sit on the shelves until it overflows. The seafood department in the BEREA store sells UN-FRESH seafood...the store stinks from the front door to the back. The employees seem irratetated and unhappy. The PARMA store has a HUGE LIQUOR SECTION, LIKE IT'S A BEVERAGE STORE, instead of a grocery store. The SNOW rd location in Brookpark sells even less choices in the othe stores. You act like you have STOCK IN MCCORMICK PRODUCTS, which is WAY OVERPRICED. YOU CHANGED THE LAYOUT of the stores, WHICH WAS CONVENIENT FOR THE CUSTOMERS WHO SHOPPED AT VARIOUS LOCATION FOR, with the lie that you want ALL THE STORES TO BE UNIFORMED....THEY ARE NOT!!! NOW, people spend even more time SEARCHING FOR PRODUCT and most times GIANT doesn't sell it anymore. You have made shopping a torture instead of a a store where someone could find EVERYTHING they wanted or needed at a great price. My family is NOT alone in this thought as we used to see other REGULARS in the stores. Well...for my family, along with quite a few others......it's NOW GOING TO BE DAVE'S SUPERMARKET OR MARC'S....BETTER QUALITY FOOD AND MORE BANG FOR THE BUCK...........

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Doug Sinton - 72 d ago

2

I would like to bring a matter to your attention. I regularly visit your getgo location and love the food, the people and the atmosphere. However, My friends and I may start going to other stores such as sheetz or 7-11 due to the problem of your coffee. It is great when it's available and that seems to be never when I arrive every day between 3 and 5 pm. Almost regularly all varieties are down for cleaning all at the same time every day. Today the only 2 that were available were decaf and columbian and the columbian poured about 1 oz before it ran out leaving me with only decaf. This seems to be the situation everyday between 3 and 5 pm and the coffee is not available for a long time during this time causing me to leave and look elsewhere. I know I've heard other customers complain and leave as well for the same reason. It is even becoming somewhat of a joke around bridgeville. "Wanna go to getgo? It depends, what time is it?" I just wanted you to be aware of this situation. Can't the coffee be cleaned or replaced at other times and not almost all at the same time?.

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Weston White Sr - 73 d 6 h ago

0

It's extremely frustrating when you order 96 pieces of chicken for a cookout and when it's time to eat, it's not fully cooked. Well that's what happened at the North hills location

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Catherine Dauk - 87 d 8 h ago

2

It's extremely frustrating to me when items/brands that I regularly purchase are no longer carried.

If the item was one that did not sell very well, I could understand however in this case it sold extremely well. Often there was an empty shelf because it sold. I'm referring to Baileys Creamers

This is the most recent item that I purchased but over the past two years there have been several.

By no longer carrying products, you are forcing your loyal customers to shop elsewhere for them.

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Anonymous - 87 d 9 h ago

1

I continue to have bad shopping experience with Giant Eagle in Leechburg, pa because I use printable coupons and they dont scan. The employees get frustrated and slam the coupons down! Not coustomer friendly in the least!

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Westerwashere - 96 d 6 h ago

2

Giant Eagle's brand of cellophane tears shredded and my box came apart where it was hot glued.

The blue carry out bags tear at the slightest sharp edge and caused me to lose a personal valuable item that was later retrieved in the store after it fell out unnoticed by me at the time.

GE,s 4 pack of T.P. doesn't perforate until you have unwrapped a couple layers of the wasted t.p. There is hard minerals in your brand name Spring water in the gallon jugs.

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kattamenne - 102 d 7 h ago

1

I usually am very happy with the produce in Giant Eagle stores, however, the black cherries do not have any taste. It was very dissappointing because they are beautiful but might as well be wax. Try before you buy. I would usually give the GE 4 stars but these stars are for the cherries.

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