Information, reviews and public commentary for US companies

 

Giant Industries Inc

Rating
1.042553
Web
www.giant.com
Address
23733 N Scottsdale Rd
Scottsdale, AZ
85255-3465
County
Maricopa
Contact
Frederic Holliger
Role
Chairman of the Board
Phone
(480) 585-8888
Fax
(480) 585-8948
Annual Sales Est
$1,808,259,000
Employees
2,326
SIC Code
2911
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idiot policy hater - 274 d 9 h ago

1

I resent being asked for id simply because a manager demands that all clerks request id from everyone in spite of being well past 21. You do not have the right to swipe my id for the other information it contains. I think everyone should boycott Giant for invasion of privacy!

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Delivery Driver - 233 d 9 h ago

1

It's on store site discretion even though it is suggested that everyone gets carded. But they all don't I understand!

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Anonymous - 55 d 5 h ago

Your dumb!

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Anonymous - 55 d 21 h ago

Hey genius, that should be you're dumb.

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Anonymous - 55 d 5 h ago

The clerk, Jessica at store #6003 is probably the most laziest employee I've ever seen. Every time I walk into that store she's always sitting down reading. The store always looks like trash, wrappers all over he floor, dirt, souls, the store never looks clean in general. The bathrooms are complete hideous!! I can't beli that person still has a job at that company. I really wish Giant would get their act together. I been a long time customer and frankly I don't go there anymore due to the unprofessional way the employees act there. Such trash!!

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Anonymous - 113 d 13 h ago

Why does giant gas station want to scan my ID to buy alcohol or cigarettes they say its company policy ...since when do you have to

scan a an ID to confirm someones age never going back to Giant again

m

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Anonymous - 55 d 5 h ago

Don't be a snowflake!

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JAY S. - 64 d 18 h ago

0

ABSOLUTELY HORRIBLE GAS STATION MEN'S RESTROOM IN SEDONA ARIZONA!!

LOOKED LIKE SOMETHING OUT OF A HORROR MOVIE! MOLDY AND FILTHY- TOTALLY INEXCUSABLE- REPORTED IT TO SEDONA HEALTH DEPARTMENT.....THESE EMPLOYEES JUST STAND AROUND TALKING...SHOULD BE CLEANING

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Satan - 55 d 5 h ago

I agree!!! The bathroom and the rest of the store is a complete dumbster Fire!!! The laziest humans in the world work at that store!!! Lazy humans !!!!

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Tyler Shirley - 100 d ago

0

I went to a Giant Gas Station in Cortez, CO (Giants #7260) on Feb 2, 2019 approximately 1:10pm for a money order of $377.98 but the cashier told me it wasn't going through, she then asked me to try it again, same thing. She tells me I have to go try somewhere else and I did. I later learned I had a balanced of $0 when I had $496.22. I went back to the same store and asked where my money went. I have the manger tell me she VOID the transaction. I called my bank they tell me the money went through. I still have no idea where my money went and I did not receive a paper money order from them and they have not done anything to get my money back. I'm still upset about it. I don't know what actions I need to take nor the Giants Industries Inc. will do get my money back.

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tim - 188 d 7 h ago

2

AJ at the 6663 store has very low human relation skills i dont see how he got his job i simply went in for propane and he said it was too dark outside which it was not and the tank has a large light over it anyway but hs manager at the next register told him to go fill it anyway so when we got outside he somehow faked a mechanical problem and said it wouldnt fill up but had only put in half a gal so i said oh well i'll go in and pay that so when we got in he said dont worry about payng it just leave and i said what and he said yeah i can refuse anyone service for any reason i couldnt believe it and asked him for his managers number and he said gladly please do call but it was only the number for his 6663 store,such a rude and cruel cashier in think he should be reprimanded.

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Tim - 1 y ago

Absolute bullshit Jamie at the 7310 store should be fired. Banner out front of store says 12 pack budlight 16oz aluminum bottles $9.99. Jamie charged me $11.99 and when I confronted her about the banner she basically told me to fuck off and call corporate. I own several businesses in the Farmington and surrounding areas and I have never been met with such disrespect. If that was my employee they would have been fired the second they argued with the customer. Absolutely unacceptable and I will now be taking my work trucks and personally vehicles to another gas station. You can take my beyond platinum membership i get every month and shove it up Jamie's ass. You lost a customer for life!!!!

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Pissed! - 273 d 11 h ago

0

I just went to my farmington nm neighborhood store, as I have daily, for years!! Sometimes 3 times a day! Spent all day cleaning and took a break to go buy cigarettes. Since we were having company, I called my husband to confirm whether or not he wanted an 8 pack of beer, as I was not going back again later. When I got to the counter, a new clerk said he could not sell me the beer because he had just heard me asking my husband what he wanted me to pick up...THIS IS RIDICULOUS! I have every right to call my husband regardless of what's on the shopping list!! SO ITS BETTER TO APPEAR THAT IM DRINKING ALL 8 BY MYSELF??!!! I am a regular customer, spending hundreds monthly. All previous clerks know me, as well as most of the new. I left, pissed off, and will NEVER spend another cent at this store! You need to read your reviews because none are good! I have to say this is one policy that better get thrown out! Word of mouth spreads faster than fire, and this business will soon sink! I have stood and waited in long lines of people buying bottles of vodka, whiskey, and add another variety of shooters to their order. If you are having a problem with alcoholics in your stores, maybe you should do away with the liquor.. we NORMAL PEOPLE do not need to be treated like shit over a NORMAL purchase! Wake up and take care of your customers!!

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Delovery driver - 233 d 9 h ago

1

I was banned and thrown out of a gas station for simply asking for air!

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Delivery Driver - 233 d 9 h ago

1

This company hires people that are seemingly inadequate with customer service skills. Yelling at the customer is absolutely incorrect.

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Karla - 1 y 60 d ago

0

Last night 3/22/18, I went into the store at 2320 E Main to use my birthday gift card. I went inside the store because the clerk said my card would not work at the pump. The clerk took my card and held it while I pumped the gas. The total was $50.02. My folks paid for $100.00 to be on the card. The card reader did not work when I went into the store. The clerk who helped me, ask for help from the other clerk who was on her cell phone to her sister. Her attitude was that she didn't have time for my problem, she was busy on her call. Right away she ask for another form of payment. I said I wanted to use my Birthday money. She tried the card at least 20 times, yelling at the machine, cleaning the machine, finally calling her manager. She said her manager said I needed to use another form or payment. I ask if we could call the card company and straighten this out, she said she did not have any phone numbers for the card company, and there were no numbers on my card. The clerks never apologized for the trouble, they were not helpful, the one that had to hang up her cell phone to help me was very rude. I have lived here 32 years and have shopped at this gas station since it was built. The unwillingness of these two clerks to help figure out this problem did not show any regard for customer service.

Karla Robson

(hidden)

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Pissed! - 273 d 11 h ago

0

Such bullshit with this company!

Turn them in to the better business bureau, EVERYONE!

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Delivery driver - 233 d 9 h ago

1

Oh, I just left a BBB report on a location.

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Delivery driver - 233 d 9 h ago

0

Wow, that's ridiculous. It seems as if this company doesn't properly train their employees.

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Delivery driver for 5 years - 233 d 9 h ago

1

I don't normally go to the Giant gas station but I visited this location at night time on the date of 9-27-2018 right before I clocked out for work. I literally paid for someone's gas as I am a good Samaritan.

Well on 9-28-2018 I walked in and asked for air. He said that I had to purchase something. I replied back to the attendant I was just there getting gas for the restaurant vehicle not even 35 minutes ago coming from across the street. He was very unpleasant and very rude. I asked for 10 seconds of air. I told him to contact his manager because my bike was flat and I wasn't going to walk all the way to Chevron. So this guy was being a real pain in the ass. Hold on there is more than went on the next day!

On 9-29-2018 I drove up in the company vehicle and seen it was the same guy from the night before. I walked in and he saw me and made a face towards me. He finished up with the customer before me and as I approached the counter I asked if I could get gas for the company vehicle or was he going to deny me that as well? He replied back 'what' very loudly and told me to leave the store. I told him no I need gas and he didn't want to give me gas nor air! He called the cops on me and so I waited for the cops to show up shortly after. Pretty much the cops told me I had left the premise. I felt that my rights were not taken into account and will now be pressing charges!

But then on 9-30-2018 approximately after three am I rode my bike to Wal-Mart on Ave B. After leaving Walmart location I walked my bike physically to Giant located on 2381 S Ave B. I walked inside and I left my bicycle outside the door and asked the gas pump attendant ' how much is the air'? The fuel pump attendant replied, 'It's free'! I felt so happy after he had told me. At that point, I knew that 2900 S 4th Ave was the specific issue and should be reported.

The gas pump attendant on 2900 S 4th Ave was being negative and refused me air even though I was just there 30 minutes before that in the company vehicle. I came back 30 minutes later to get air in my tire and was denied.

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Anonymous - 257 d 17 h ago

It's 9/7/18 9:36 am went into the giant to put gas n by cigarettes i use these giants alot all over my town n to be treated the way i was treated this morning by a cashier n her manager did not do anything about the situation he listened to this girl have an attitude it was uncalled for! U all lost a good customer

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Mikey - 258 d ago

0

Hi I work at gaint and work 3rd shift and got to say for 8.50 hour is not worth working here and i do alot i even have to train ppl and they quit

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Richard siminski - 260 d 10 h ago

5

New employee at bernillio location Anita 2 nd day what a superstar personality that girl treats you like a VIP.....car wash location....

Thanks Richard siminski

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Anonymous - 285 d ago

I went to giant gas station in santa Fe New Mexico on siler Rd it was around 9:20 pm and I was gonna purchase a 4th pack of beer when the cashier a "white boy" asked me for my id I showed to him and he kept looking at my picture he asked me to get it out of my wallet wich I did I gave it to him and he started asking for my address something new for me and of course I asked him why did he need to know my address and I told him is there u can read it in my id he kept asking the same question and he told me that was a new policy for the store and if I didn't answer to him I wasn't gonna b able to purchase the beer wich I didn't believe him so I asked him to give my Id back and I just walked away without my 4th pack few more block ahead I stopped to another giant on cerrillos rd and I asked the lady in there about all that and she was so surprised about that she didn't have idea why he was asking for my address if they only check the date of birth the expiration date on Id and picture I really feel discriminated I'm a citizen in this country yes my last name is a Spanish one this never happened to me before white people think they can treat us how ever they want I used to work for giant many years ago I now some of their policies but asking for your address to buy beer and confirm that that's you on the picture that's unbelievable....

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Elyse - 304 d ago

0

I went into the giant at 5200 menaul in Albuquerque and was denied a sale for tobacco even though 2 people in my party provided government issued identification. I feel like we were profiled because of the time of the night we went.

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