I got my membership WRONGFULLY TERMINATED because I work at a "competitive" gym. I keep calling corporate to speak to someone but I never get an answer! I really want my membership back at Golds and no one wants to help me!
Gold Gym is no longer gold. I used to go there regularly but it has steadily gone down hill. Its curious to me that they have carpeting in their locker-shower rooms. Unless it is cleaned regularly, it can harbor salmonella, campylobacter, and athletes foot among a host of other diseases. The facility I used in Lawrenceville Ga has carpeting that hasn't been cleaned in years. It smells real bad and Im afraid of catching some kind of bacterial or fungus disease from anything I touch. I notified management three times over a four day period to contact me so we could find a solution to their problem but NOT A SINGLE WORD from them....I can no longer patronize a place that doesn't take care of their facilities or customers.
I signed up at gold's gym in Twin Falls for the swimming pool since my knees are bone on bone and I have shoulder issues the pool is the only thing I use. I came in to work out one day after work around 4:30 p.m. and there was a swim team in their taking up all the lanes they moved over so I could use 1 of the lanes but there was so much is yelling and screaming and splashing this is supposed to be an enjoyable experience gold's decided to help children who couldn't find any other place to swim but they're charging them I understand helping children but when you have paying customers that were never even notified that this change was being made this is ridiculous and it is 4 days a week we should be able to cancel our contract with out any penalties I was told I could put my account on hold but I still get charged every month and then at the end of my contract I'd have free months on my contract how ridiculous is that if they're doing this to me now why am I going to stay with them there are totally inconveniencing people who have paid and not notifying them They told me I would have to pay to cancel out of my contract and I had signed my husband up a month prior and the kid who signed him up said no you're not in a contract so he signed the paper sorry he didn't read it he believed the person that worked there come to find out they locked him into a contract till next November and when I went to talk to golds are like up sorry you need to contact corporate in Pocatello or Idaho Falls well I can't get ahold of them I don't know how to contact them can you give me contact information for them. The only reason I went back to golds is because of the convenience of the pool being open when ever I want to use it not with yelling and screaming and splashing and not even notified I shouldn't have to change my routine they should have to change and fit it to other people's routines if they're going to do that all I want is to get out of my contract for me and my husband without penalties.
Even though they are an independent franchise they are still giving gold's gym a bad name with these complaints and if corporate appreciates their customers they need to crack down on these franchises because I will never recommend Golds to anybody.
The Watsonville CA location would not honor their free pass that I received in an email. I don't get a good vibe from them at all. I don't recommend this place.
Well after reading all these reviews I think it's time for a Class Action lawsuit. I'm having the same issues with this company that you all are. Anyone who is interested in joining this let me know.
I'm definitely interested in joining you. Please contact me at: (hidden)
I was going to Waxahachie TX location and I got a really bad fungus from the hot tub and I went to complain with the manager Daniel Garcia and he didn't do anything and showed him my Dr's bill and prescription and still nothing. this place is a joke. I'm with you
Agree and needs to be done
Curious if anyone is feeling misled about the "bundle membership training package." Im up for a legal consult.
They keep taking out my memberships and it's been canceled three months ago
I'm right there with you and good luck getting anywhere with corporate as they never answer the phone.
Also interested how do we go about doing this
If you do go through with this i would also like to be contacted for help. They took out $120 out of my account on "accident" and not giving me back my money instead telling me that i will get "free" months. ITS NOT FREE BC I BASICALLY ALREADY PAID FOR IT!!! I am Angry. I work hard for my money 8 hours a day, after work i take out my stresses at the gym, How ironic that my biggest stress right now IS the gym its self. I went into over draft fees bc the money they took out was supposed to go to my Bills. My email is (hidden) i will give you my number if you email me. thank you.
If you do start a Class Action lawsuit, I would like to be add my name.
I'm interested in Class action lawsuit. Nothing but a nightmare since joining.
I am interested in joining ! Please contact me at (hidden)
I am interested in joining the lawsuit...I've been a member for years and my daughter recently became a member in June...They were supposed to sign her up on a separate account and bill her...but I just found out they were billing me for both accounts since July...Which they weren't supposed...$18 for my account and $38 for hers...She hasn't been using her membership and I never authorized them to take money from my account for hers...and they are refusing to refund my account which was their mess up to begin with
Watch the way contracts are written, I was told I was signing a 3 month commitment for personal training. The contract read that the first billing would take 8/4/2018 but I was billed the day I signed the contract. I ended up with 4 months of personal training instead of the 3 I wanted. They are some real shady people at this company.
The gym I was going to in Bethlehem PA closed suddenly due to the owner not paying any of his bill. I was told my membership would be honored at another location about 15 minutes away. All well and good up until about a month ago. I seems the same owner owns this new Gold's I am going to and is doing the same stunts at the current gym. Equipment isn't being fixed, the guy that was contracted to fix the equipment quit due to not being paid, there's a rumor going around that he's not paying his rent. I went yesterday and there are absolutely no paper towels anywhere to wipe down the equipment. I asked the guy at the desk and he tells me the owner won't let the manager buy any paper towels. Disgusting. I'm looking for a new gym. I have a feeling it's going to close very soon.
I also tried to cancel my contract due to relocation. They told me it I had to pay out the full contract. It was only two months shy of the end of the contract, so I decided to just let it run out ---- and told them, at the gym not over the phone, that I would NOT be renewing the contract. When I noticed they continued to draft my account after the end of the contract, I was seriously upset. Tried to contact corporate, but to no avail. My card ended up being compromised (hackers), so I had to cancel it. That was the only reason they stopped drafting my account. Now I have bill collectors constantly calling and saying I owe for the months they could not pull the draft. MY CONTRACT WAS OVER! I'll join the lawsuit if one ever happens. This is ridiculous. I had perfect credit until this lousy gym decided to over bill me.
I signed up for a membership and my job placed me in an area that did not have a gym. The closets gym was nearly an hour from me. I tried to cancel my membership and was told I had to let the 1 year membership run out. A month before my membership was due to expire, I received a call from a sales associate wanting me to come in for a fitness check up and discuss my goals for the next year. I explained the situation and that I would not be renewing my membership. After some conversation and me explaining how driving 2 hours round trip to sign a cancellation form (for a membership that was due to expire) was not an option for me. I was told that she would make note on my file and for me to contact Gold's Gym if I ever decided to continue on my fitness journey. this was February. I have since had to get my back to block them from drafting money from my account, had numerous conversations with customer support, and am still getting notifications that they are unable to bill my account. Today I received a call from a creditor because Gold's Gym turned me over to collections for the moths that they haven't been able to steal from my account for a membership that I cancelled months ago. At this point I am contacting attorneys to resolve the situation and would advise anyone to keep the door closed on these people.
This is a horrible gym, very low class and the people there don't care after they have you signed on or get you to do personal training. But of course like everyone on this linkage, it doesn't do any good to write a review except warn others ...service sucks.
There has been a problem with the pool at the Brownsville location, at one time water was comfortable , now it's super cold, it's been at least three weeks
My gf and I have been trying to cancel our membership for over 4 months now and everytime I try to cancel they pretty much just brush it off like its nothing. They have been rude to us about all of it.