Information, reviews and public commentary for US companies


Gold's Gym International, Inc.

125 E. John Carpenter Fwy, Ste. 1300
Irving, TX
(214) 574-4653
(214) 296-5000
Twitter IDs
General profile image

Upsetcustomer - 1 d ago


Hi my name is brandy maynor I've tried closing my membership I never even received a membership card but yet they keep taking money out of my account! Fraudulent if you ask me. I've called the general manager he wouldn't even speak to me he is over Hendersonville road location a former employee Matthew peek can verify this information. This has been going on for months they've taken money out of my account and I've never received a membership card. I'm filing a claim against your company I don't approve of the treatment I've been given. I can't do anything online due to not knowing my membership number please contact me at (hidden).

General profile image

nevergoldsgymagain - 5 d 6 h ago


FULLERTON location is filled with drug addicts. The Private trainers try to sell you roids. and trainer Justin park sells weed to customers and employees. he tried to sell me cocaine.

General profile image

Anonymous - 6 d ago


I joined the gym but moved more than 50 miles away and was unable to go due to caring for my sick mother. This was 3 years ago. I've been s by to collections. They are terrible!!!

General profile image

Customer service sucks - 6 d 13 h ago

The gym is nice but the business side as well as customer service sucks. My bill is never paid on time but it has nothing to do with the funds being available. The funds are supposedly automatically withdrawn on the 2nd of every month. I always have to call in or check on the acct when I get to gym... after they ask why it hasn't been paid... after they realize that it's not an error on my side, they say that computers are down.. That is bad business. I have other bills coming from the acct and the slow actions by the gym causes my bank funds to be thrown in a loop. Most importantly, they are never available to discuss the matter... I enjoy the gym but I may be goin back to the dreaded LA Fitness

General profile image

Anonymous - 6 d 17 h ago


I just signed up with golds gym. I tried to get a pass for my son because at L.A Fitness he was able to get a free pass and he was 14 so i thought it would be the same at golds gym and i brought him with me. A girl by the name of Destiny who is a manager was very rude had no customer service skills or any experience on how to handle any type of situation. It's very disturbing to know someone who has a position like that is a manager. She is at the Gold's gym on Lockhill Selma.This is not a very professional person to talk too. I would not recommend this place to anyone. She literally told me not to work out there and treated me like I was a child. I would recommend going to L A Fitness instead. My son was using a treadmill there only and the staff at LA Fitness was much more professional. I am very upset and would like to cancel my membership.

General profile image

The gym itself is nice but damn they are impossible to work with from a customer service point of view. Been in 5 times over the last 2 months trying to get someone to talk to me about upgrading my membership and every time I am told they will call me. There is no ne that can actually do anything. Kinda embarrassing. Guess I will join la fitness. Thanks - 8 d 9 h ago

The gym itself is nice

General profile image

Same story anotehr State - 10 d 7 h ago


Just been an awful experience at every turn..they talk about taking care of the customer BUT that is just talk. This organization should be shut down by the powers to be. Where is the CFPB when you need them most--

General profile image - 11 d 40 s ago


Horrible Customer Serv. and Scam Artist at the Montclair Ca. Golds Gym. I do not recommend Gold's Gym to anyone. My husband and I were sold a membership by Mr. Lobos with the understanding that our 14 year old daughter was able to attend the gym with us.(didn't want to leave her home alone on gym days) He lied to our faces. My daughter was not able to enter unless she was 18 years old or I purchased her a membership. I felt that I was forced to buy her a i membership. Then without any warning phone call email text message due to a signature my membership was cancelled. Experience has been a mess. I can't even get a receipt or contract emailed or given to me it's been a horrible.

General profile image

Upset in West Covina - 11 d 6 h ago


None of the tv monitors have been working at the West Covina, CA Gold's Gym. Only the Direct TV ads come on. I keep asking and am told that they ordered a part. This was 4 1/2 months ago. why do they lie? Pay the Direct TV bill and move on. This was part of the reason I joined the gym. Why are they NOT meeting their part of the contract?

General profile image

Cheryl - 130 d 4 h ago


I have been a member of Gold's Gym in Victoria, Texas since they opened, and on July 31, 2017 I went by the gym to cancel my membership due to them not offering any type of classes. The girl working the front told me that although I am cancelling my membership, I will still have to pay the membership fee for August. I told her that is the reason I am cancelling on the last day of the month, so I don't get charged the next month's fees. She stated that I could speak to a manager which I opted to do. I talked to the manager, and she verified that yes I will be charged the August fees even though I cancelled my membership in July. She sated that was corporate policy and the fees could not be waived. I tried to call the corporate office and my call was routed back to the local gym where I am cancelling my membership. Not much help since I have already talked to them. I would not recommend Gold's Gym to anyone!

General profile image

Anonymous - 127 d 10 s ago

Same thing happened to me...

Golds is a scam not worth the money they charge...

General profile image

BEWARE of FALSE Cancellations - 123 d 7 h ago


Amazing how inefficient and irresponsible these staff people are. BEWARE of non cancellation membership. I cancelled my membership 3.5 years ago and it turn out that my fees continued to be charged even after my cancellation. Please ensure you get your card to stop the billing immediately after cancelling since they will continue charging hoping you don't realize its ABC Financial and Golds Gym is one and the same. BEWARE of False Cancellation make sure you take your proper steps to avoid setting up on auto draft as they have no remorse and their excuse was it was in Pending Cancellation status for 3.5 yrs. Unbelievable avoid association with such organization that have no integrity.

General profile image

Anonymous - 11 d 9 h ago

In every gym I've ever belonged to, there has been a 30 day cancellation notice. Are you sure that wasn't on your contract? Normally you give 30 days notice and then you have those 30 days to use the gym.

General profile image

Anurag - 18 d 12 h ago


Hi, I am a member of Golds Gym, VIP Road KOLKATA, INDIA Branch where i enrolled in Sept.2017 End. But I regret to inform your that this Branch is a complete fraud. 700+ members have registered in this gym just because its one of the Golds franchise. We had paid yearly / 2 years subscription but from the past 2 months management of this gym is being irregular to open and form the last 15 days the gym is completely closed. We have contact Golds Gym Mumbai Head Office also but they are not replying on emails & phone calls. Whenever they receive call they just tell us to wait only. They are not even transferring our membership to another branch in kolkata. They have just terminated this franchise & now nobody is helping us for our refund / restart of GOLD's Gym. Please take this matter very seriously & act immediately or else we (all the members) will be forced to rake legal action against Gold's Brand for supporting this VIP ROAD KOLKATA Branch's Fraud.

General profile image

Disappointed in Amarillo - 19 d 11 h ago


Been a member of Gold's in Amarillo, Texas for over 20 years, I don't know what's happened but these locations have gone downhill rapidly in last 6 months. The gym is filthy and that's an understatement. Machines are only cleaned by members, coverings on actual working machines (many are broken) are all cracked and torn up. Ceiling tiles are all damaged from leaks in roof. Dry wall has huge holes in it from dropped weights with no attempt to even repair. The locker room area is just filthy - bloody pads, toilets not working and backed up. I've voiced my concerned more than once onto deaf ears. Members on the floor are discussing the condition of the gym during their workouts. You're right next to Nick's Fight Club - this isn't good news for you. Some friends have already left due to the poor conditions and I will be touring other gyms this weekend and will consider moving my membership elsewhere - even if it's more expensive. You're losing customers here in Amarillo - better do something about it - if you care. Do you guys ever even tour your locations?? They represent you - this is a direct reflection onto Gold's.

General profile image

mad in austin texas - 36 d 11 h ago


I just want to complain about the golds in austin texas highland location. They consistently open late on the weekends. Today Saturday November 4, 2017, they opened at 9am thats 2 hours late. i spoke to the manager to complain and he said they need to hire the right people. i suggest that they put an emergency contact number on the door and he said that they could not do that.

One saturday, the doors were open and no staff was around. People were working out inside the gym with no staff present.

General profile image

tellitlikeitis - 30 d 6 h ago


Well sounds like you don't need to be going to a gym if you need supervision.

General profile image

Extorted in Oklahoma - 32 d 11 h ago


Been a member at the Yukon,Ok location since it opened. My wife got a new debit card and never thought about her membership being on it. A month later the gym sends and email saying I owe $40 on top of my balance. The operations manger named June said he would allow us in the building until the late fees were paid. My membership has been paid and will be going to the management team.

General profile image

Christina McGuire - 41 d 3 h ago


I have searched and searched for way to write a review to the corporate office and have been unsuccessful. I have been a member of Gold's Gym for several years now and have just joined a new location here in Austin. I can't tell you how I unsatisfied I am with this location. I pay for a children's membership and not only is the kids club never available due to being short staffed--the staff is extremely rude and unhelpful.

General profile image

Anonymous - 48 d 10 h ago


I belong to Gold's in Fenton, MO. I find management here is very slow to respond to client suggestions. Pool area is unsafe due to to poor lighting. One light in the pool and the whole pool area is very dimly lit. Movies playing in cardio cinema are R rated and very offensive. A complaint was issued and nothing was done. The men's locker room is also very dirty. Very disgusted with this location. Manchester Meadows in St Louis is a little better. They at least have staff who are more conscientious and the movies are not offensive, the locker rooms and the pool area are clean. The pool area at Manchester has better lighting.

General profile image

Jeanne Lancaster - 68 d 5 h ago


I am very unsatisfied with Golds Gym due to falsifying a contract for personal training. We have contacted an attorney and have attempted to resolve by calling the gym we joined in April 2017. I spoke with Erik Johansson who said my husband signed a contract the neither one of us had ever seen. My husband was also told they could pull tape proving he signed the contract and when I asked to see the tape I was told they can't really pull that up. I would like someone from corporate to call me. (hidden). Jeanne Lancaster The general manager is Jay Martinez.

General profile image

M - 94 d 8 h ago


Gym owner fined after members and staff exposed to toxic chemicals

Wednesday 4 February 2015 15:59

Evening Standard

Owners of a gym have been fined more than 60,000 after members and staff were exposed to toxic chemicals.

People using Gold's Gym (UK) in Uxbridge Road, Hanwell, complained to Ealing Council after smelling a strong chemical smell coming from the building.

A number of members also reported feeling unwell with headaches and feeling sick days after spending time in the gym.

Council inspectors discovered the smell was coming from a chemical called Polycor, used by builders renovating the gym in 2013.

Tubs of Polycor ISO BR 9199 were found, which is harmful when inhaled and irritating to the eyes and skin on contact.

Mr Kawaljit Singh Sandhu, company director, pleaded guilty during a hearing at Ealing Magistrates' Court.

General profile image

M - 94 d 8 h ago


News London-Evening Statndard

Women warned over men 'touching in pool' and wolf whistles at Gold's Gym in Hanwell

Friday 9 September 2016 10:07

A London fitness club has issued a warning to male gym members after women complained about "lecherous behaviour".

Female members at Gold's Gym in Hanwell, west London, alleged they had been subjected to "inappropriate touching" in its pool, wolf whistling and sexual comments from men.

A 27-year-old female gym member said: "I've heard about various incidents of lecherous behavior, including a girl being touched under the water.

General profile image

Marjorie Gardner, RN - 95 d 6 h ago

A representative of Golds Gym, Calvin Brown, posted an add for membership on a local website - Tri-Cities WA buy, sell, swap. Recently Golds Gym in Kennewick WA was found to be positive for Legionnaires Disease and at least two people had fallen ill. I had posted a concern about public health and asked what had the facilities done to rid the aqua recreational areas of this disease and further questioned if the facilities had been cleared of this highly contagious disease. I felt since Golds Gym members are free to utilize any facility they choose that cross contamination was a considerable risk. Mr. Brown not only did not address my concerns nor answer my questions, he blocked me from the conversation thread.

I am writing to you to report my experience with one of your representatives because this person CLEARLY has no clue of customer service nor risk management. Golds gym is currently facing potential litigation from the customers who fell ill due to Golds Gyms failure to provide hygienic environments resulting in their exposure to a potentially life threatening disease. I thought you might like to be aware.

General profile image

Discussed - 97 d 7 h ago


Several weeks ago, I stopped at the location at Walzem and 78, and asked the young lady behind the counter what the charge would be for my grandson to shoot baskets for a couple of hours. She said, "Four dollars for two hours." Today I took my grandson to shoot baskets. After giving the young man behind the counter my tag, he said, "That would be $16.00 for an all day pass." I explained what I had been told previously, and he told me we have 24 hours to use the pass. We turned and walked out.

The Lenny and Jerry cookies that Gold's Gym sells are delicious, but $2.50 each? I get them at H.E.B. for $1.50 each. I realize that Gold's wants to make a profit, but a dollar a piece is high.

Every time I turn around, Gold's is charging for something. About the only thing Gold's does not charge for is air.

Other Reviews & Comments

The TJX Companies, Inc.
D kushmore I shop in your stores in Sarasota Fl and have always found  ... 

Bank of America Corporation
FELISHA Ma'am this is not just Band of America. My daughter banked  ... 

PATHETIC Customer service My fiancee and I purchased a nice Queen Posture Pedic Bed f ... 

Paulette W Very disappointed in Costco's technical support I called on ... 

SJDAVIS For year's I've eaten at applebee's since my husband is mil ... 

Buffalo Wild Wings
Paul Lyle In Pittsburg, Kansas the takeout order had three items miss ... 

Dollar General
Marie GAuci Went into the Dollar General on Old Orchard in Lewisville,T ... 

Panera Bread
Anonymous I have been in management for 25 years. Maybe your corporat ... 

Toys R Us
Mary Ann Conforte Last Thursday and Friday call to order toys for my grandson ... 

Anonymous Amazon steals money from people dont tell them what they ta ... 

Ford Motor Company
Jeff Weiner My name is Jeff. In my youth, I owned Fords. My Dad was a a ... 

Food Network
Anonymous Anybody that says things on beat bobby flay why dont you go ... 

Payless Shoes
Debb08 I ordered a pair of slipper for my daughter from November 2 ... 

The Home Depot, Inc.
M. Phelps (Jacksonville, Fl) Once again Home Depot has lost a customer for life for the  ... 

Nissan North America, Inc.
Disappointed wayne I bought a rogue 2017 less than 800 mile on it and it leaks ... 

Fox News Network, LLC
Sally O How about..... charming, forgiving, forthright, protector o ... 

Dish Network
Mr. Dickey - I appreciate your email and credit offer. I also apologize for my behavioral issues on the phone. I've never been very good at discussion or debate when I'm basically pissed off. I still find it difficult to understand how Dish can send someone to my home on an equipment issue and have the technician then represent and sell a "Dish" accessory product of which the company -Dish- has basically no ownership in terms of customer service and technical support. Your technician, "salesman", never indicated that Dish would not standby any warranty service needs or technical support. Yes, I did receive information to submit warranty information to Polk. If I would have purchased any of the sound bar systems at say Walmart, they would have replaced the problem, with no problem, regardless of me submitting warranty information or not. I suppose I can understand your Dish "policy", if I would have been properly informed at the time of the "marketing" presentation. And perhaps I should have been suspect to begin with since the Polk system is not a relevant product in your website lineup and we have never been personally solicited to try the product let alone upgrade the 9 year old system we did have until we found it could not be upgraded to HD. Polk is working on the problem. I had Polk products back in my late 20's when they entered the sound business in the mid 70's. Unfortunately I'm now 70 also. Polk is sending a new transmitter which will take another 7-10 days to hopefully fix the issue. And, Polk's representative was quick to assure me that I didn't want to contact Dish again about the problem. In sum, perhaps Dish should just stick to satellite service and stay out of the sound business until the Company can wholeheartedly stand by and provide the necessary product support. Thanks for your response and professional demeanor. I will note that to corporate as I intend to inform them of my issue with the process. Respectively, Steve Busch (913) 360-3853 On Dec 8, 2017, at 5:48 PM, Dickey, Matthew wrote: 8255909178237035 Hello, my name is Matt and we spoke last night about your Dish account. I do want to keep you as a Dish customer. I definitely understand your frustration with the sound bar. I can send a technician if you'd like. They wouldn't be able to change out the soundbar for a new one, but they might be able to fix whatever issue is occurring. I can also do a $30 monthly credit for the next 12 months. That would lower your monthly bill to $93.28. If you would like either or both of those offers, please let me know via email. Thank you for being with Dish as long as you have been! Matt Dickey Global Expert Dish Tulsa, Ok. Steve. Mr. Dickey - I appreciate your email and credit offe ... 

Angela Mckay Att sucks!!! My husband passed away 4 yrs ago and he appare ... 

Lawrence Green I brought my family to the Cheddars at the location in Humb ... 

Victoria's Secret Stores, Inc.
Anonymous The cotton underwear are not the quality they used to be. T ... 

Spirit Airlines
Bill B Mr Baldanza - I am in the middle of making reservations for ... 

J. C. Penney Corporation, Inc.
Dawn Employees treat employees horrible

Singtoheaven I purchased an item from KAARTFUL.COM recently and the prod ... 

Ashley Furniture
Dave I purchased a mattress on Friday and was told it would be d ... 

Domino's Pizza, Inc. Just cause a Domino's on Bouldercrest Road to order a pizza ... 

Timothy Bryant Your store in Farmington New Mexico has the worst wood I ha ... 

Safeway, Inc.
Charles tried for over two hours to get someone to help me get logg ... 

Barnes & Noble
K.K.K Then you need to call the main office and say something to  ... 

McDonald's Corporation
Anonymous You're

Dick's Sporting Goods
john street Store #228 just lost a family and business for life. I work ... 

Quaker Oats Co
rhk2la On your web site I tried to find a specific recipe using oa ... 

Taco Bell Corp.
Mad Customer Taco Bell 032166 at 1830 S Lake Drive in Lexington, SC is n ... 

Cricket Communications, Inc.
Debbie Sherington Went to the store to buy a phone in mt dora fla manger lied ... 

Outback Steakhouse
Donna I love Outback Steakhouse in Schaumburg but we moved from t ... 

Groupon, Inc.
donna cappa Never called Me back or email to me regarding a comforter I ... 

Wal-Mart Stores, Inc.
Peachie I always shop your stores, however, I recently sent money t ... 

Google Inc.
Anonymous Cant remove havked emale (hidden) and dont remember pass co ... 

Belk Incorporated
Anonymous I am a current worker for belk and is by far the most unpro ... 

Anonymous I was very surprised with the poor quality of the food at t ... 

Kat Longmiure series was VERY addicting Glad to here someonelse ... 

Family Dollar Stores, Inc.
Christine I have been trying to get a hold of the family dollar " ... 

Enterprise Holdings, Inc.
Rebecca I have had nothing but problems out of my most recent enter ... 

Discover Financial Services
Dr. Michael InkiaDeMontmorrency LaVelle Kent DMR. DadsGoodSon@ Sector1. USA...."3". Discover. I would like to know if you have a Secure method  ... 

United Parcel Service, Inc.
Chris I have great deliveries with UPS. Always get things on time ... 

LA Fitness
Janet Corporate Review regarding my thoughts on my latest experie ... 

Cablevision Systems Corporation
Linda I received the same exact email and ended up with an increa ... 

RIDICULOUS This is the most irresponsible and unresponsive company I h ... 

Msloyal I have been an AOL subscriber for over 10 years. The servic ... 

Frys Food Stores
Margot McKinnon I would like to advise you of an employee you have at Store ... 

T-Mobile USA, Inc.
Anonymous Tmobile really sucks! I went to pay my bill at a local tmob ... 

Placeholder advertisement