I cancelled my membership at the end of December. I know how Golds Gym billing works and was fully expecting to pay again in January. I was then billed again in February, so I called my local Golds Gym to get this corrected. The manager quickly issued a refund and told me it wouldn't happen again. A week later I was billed again from Golds Gym. Called my local gym, issued a refund, told it wouldn't happen again.... Guess what!? The next Friday rolls around, billed yet again.
This is getting absolutely ridiculous. I used to work for your company at its most profitable location (Venice) for years. I know the ins and the outs of your billing department. Or at least I thought I did. Over the last few years the quality of your product has plummeted, and your customer service is nonexistent. Seriously, try calling a customer service rep. I'll wait... They don't post a phone number, email, address, fax... Nothing. If you're going to steal $150 a month from me, at least let me talk to someone so that I can complain. It's no wonder Golds Gym is tanking.
After being a member for almost 10 years, I can confidently say that I will never join a Golds Gym again.
I recently became aware a couple of weeks ago that your organization was withdrawing money for membership from my account and you have been doing so for years. I was a member of Fitness First and your company purchased them and relocated to Air park in 2016 maybe 2015. I made a couple of visits and liked to Golds Gym facility.
One day I visited a gentleman (can't remember his name, large build elderly white guy with a Boston, NY, possibly Jersey accent) I was interested in a family membership, the cost was too much etc. He then informed me that Golds was switching to deducting my membership payments twice a month. i did not want that and ended membership that day. never attended the gym after that.
since hat time has passed. I have been in and out of the hospital for a year and lost employment due to my illness. I have not received on piece of mail notice, phone call regarding membership or anything that would indicate i was visiting that or any other Golds gym facility.
I immediately called Air Park to speak to a manager. it too several calls to get a return call from Anthony or Antonio... but when I finally spoke to the manager. I requested reimbursement for the mistake. He informed me that I would not get my money back and there are a lot of members that don't attend for years. and that the deduction was a automatic process etc.
Sir or mam, apparently this unfortunate situation is funny to some people or a new generation thing where people join organizations and don't attend to get what they are paying for. I'm not from that generation and I make no excuses for not finding this out earlier from my statements etc. I cannot afford to wast money like that and I really could have used that money for medical supplies I didn't have for a period.
please tell me you will give me my money back and you're not the type of company that would do this sort of thing.
Absolute WORST customer service experience Ive ever encountered from a gym. DO NOT SIGN UP FOR A MEMBERSHIP!!! They do not hold their employees accountable. I spoke to an employee who failed to disclose pertinent information regarding the terms of the contract so he could get that quick new membership notch on his belt. Management refused to even apologize for his employee's actions. I asked if the employee that lied to me would be sat down and management said no. Management said that Gold's Gym offers excellent training! Apparently they train their employees to mislead their members and/or prospective members. I work for Enteprise who knows that customer service is the most important part of a company. This company along with other respectable companies go out of their way to ensure customer satisfaction. I will never refer anyone to Gold's Gym. This gym fails to meet the minimum expectations that we as consumers should expect.
We pay extra for towels and they are always out.
For the last 2 months the showers are always out of soap
The locker room is filthy and the showers all have mold
All repairs are half ass???
The sauna is not working half the time and the excuse is, waiting on parts?
Gold gym at hill country village ,San Antonio, tx .
The female manager Maggy is so mean and did not take care of the gym.
Shower curtains : some is full cover , some only haff cover , after remodeling the hooks for towels were not put back on the walls. Studio 2 clock is missing, air conditioning is not working. We complained to her several times , she did not have it fix , instead gave us a hateful and mean look?!!!!!!! Dirty look?!!!!!
Please replace her, a lot of good people could do that job.
My husband and I belong to the Golds gym in Chesterfield Mo. our gym hasen't be cleaned in 3 weeks. It is beyond dirt!!!!! I'm ready to call the health department. I have complained and NOTHING has been done. We are ready to QUIT!! The gym is on Baxter and Clayton roads. Do something NOW!!
Well as I am reading this it seems that I am not the only one who has been illegally charged for their non-existing membership. You need to contact me immediately so we can get this resolved as I will go to an attorney and not only seek my money back, but I will seek punitive damages as well. I was told in January after I went in November of 2017 to cancel my membership that I would be charged one last time for my membership, but not again after this. I have bee charged twice in December and one in January and now February. I will say this again, if you do not contact me I will be contacting a lawyer.
I am sick and tired of the many tvs in this room turned to almost one station.
I cancelled my membership and person training when I moved away three months ago and the location on Hendersonville Road in Asheville continues to charge me. I signed paper work and everything cancelling my membership and personal training. WHAT THE HELL?? I am getting an attorney next!
It happens ALLLLLLL the time! I worked for the company and there were probably hundreds of cancellations that never got processed! Dont take no for an answer they have the funds to refund you the amount billed after you cancelled. In the future ALWAYS get proof of the cancellation!
Please let me know how I can contact you. If you read my comment above you'll see I have a story for you to share on air. I will be going VERY PUBLIC with what my daughter has been experiencing as a Gold's Gym employee. I have contacted an attorney and they will be hearing from him if they choose to ignore the situation with my daughter. They will be sorry for putting my daughter through such a horrible experience... especially as an employee with Asperger Syndrome Disorder.... You just don't screw over your employees and members and think you can get away with it!
I would like speak to cooperate office they fired me for no reason
I was fired it a complete false accusation that was easily proven yet HR / Corp don't care about any of their employees so they must feel no need to look into these kinds of situations any further! I 100% will be telling everyone I know.
My daughter was also wrongfully terminated this past Friday (2/9.) The GM fired her for using the phone in the childcare area while working. Here's the catch, that morning she had noticed a fraudulent withdrawal from her bank account. She told her direct supervisor which happens to be the OM of that location and HE GAVE HER PERMISSION to make a quick call to the bank. She was tending to the kids - 3 moms have even confirmed that she was still doing a great job while
on hold and while the other employee was on the clock, not in uniform, eating a plate of food and booking flights arrangements on her cell phone... yet my daughter gets fired! No coincidence... the day before she had informed her OM and GM about another employee who had been repeatedly sexually harassing her and several of her co-workers. Makes me wonder what the GM is trying to coverup. We contacted HR... they've "investigating" yet the pervert who admitted to the misconduct, is still working there with children, the GM who has clearly made up a reason for letting my daughter go, is still working there, and the punk ass OM that did not stick up for my daughter after giving her permission to call her bank, is still working there, as well. We have contacted an attorney regarding this matter and since Gold's Gym seems to believe they can get away with screwing people over, we are now forced to have our attorney followup on this. Here's the thing... this time they messed with an employee with Asperger Syndrome. She is protected under the ADA. They knew she was an Aspie before hiring her and while she worked there. She is a very reliable employee and they: NOT Gold's Gym, NOT Anthony Almaguer (GM), NOT Derrick Moore (OM), not anyone will we allow to trample over my daughter the way they have been doing during her time there! Thanks for posting your experience. We will expose this organizations BS employees. Gold's better do something about all this... ASAP!
I live at the Bulverde, TX location. I am a Studio Member. I spend most of my morning taking classes there and my family and I have been working out there since they opened that location. It is a great location ONLY because of the COACHES & the members not because of the GM or the OM - those two are worthless as managers. There is so much more to disclose, but we have decided to let our attorney handle it from here.
Canceled my membership over a month ago and they are still auto drafting their membership dues, very disappointed and can not find an email to corporate to voice my complaint, maybe I need to do it on social media to get a response.
Go to your bank and change your Credit Card Number..
I have been getting charged different amounts from my account and no one will return emails or answer my calls about these charges and it occurs every 3 to 4 days. GOLD SUCK badly.
Hi my name is Carolina. I need help getting in touch with the corporate office ASAP. I'm being wrongfully sued because of an error on Golds Gym not fulfilling my cancellation
I need to get in contact with someone other than the asshole manager at the Harrisburg, NC location. They are trying to sue me!
its not a suprise that the asheville NC location is filled with homosexuals , but when the staff start to hand you dirty towels , on purpose THATS IT!!!! YOUR FIRED and i wont stop until you are fired . you know who you are
golds gym oakley asheville nc
you need to call corporate office HQ asap and get them gone
Call Corporate (hidden) and talk to Brandon Bean (CEO). If they wont let you talk to him get his email address and please share that info.
I have been trying to get in touch with corporate for 2 months. Suggestions?
Sounds like you probably deserved it. lol
FIY: Most employee emails are the first initial of their first name then their last name with @goldsgym.com (ie. (hidden)) or first name . last name (ie. (hidden))