Hi my name is brandy maynor I've tried closing my membership I never even received a membership card but yet they keep taking money out of my account! Fraudulent if you ask me. I've called the general manager he wouldn't even speak to me he is over Hendersonville road location a former employee Matthew peek can verify this information. This has been going on for months they've taken money out of my account and I've never received a membership card. I'm filing a claim against your company I don't approve of the treatment I've been given. I can't do anything online due to not knowing my membership number please contact me at (hidden).
FULLERTON location is filled with drug addicts. The Private trainers try to sell you roids. and trainer Justin park sells weed to customers and employees. he tried to sell me cocaine.
I joined the gym but moved more than 50 miles away and was unable to go due to caring for my sick mother. This was 3 years ago. I've been s by to collections. They are terrible!!!
The gym is nice but the business side as well as customer service sucks. My bill is never paid on time but it has nothing to do with the funds being available. The funds are supposedly automatically withdrawn on the 2nd of every month. I always have to call in or check on the acct when I get to gym... after they ask why it hasn't been paid... after they realize that it's not an error on my side, they say that computers are down.. That is bad business. I have other bills coming from the acct and the slow actions by the gym causes my bank funds to be thrown in a loop. Most importantly, they are never available to discuss the matter... I enjoy the gym but I may be goin back to the dreaded LA Fitness
I just signed up with golds gym. I tried to get a pass for my son because at L.A Fitness he was able to get a free pass and he was 14 so i thought it would be the same at golds gym and i brought him with me. A girl by the name of Destiny who is a manager was very rude had no customer service skills or any experience on how to handle any type of situation. It's very disturbing to know someone who has a position like that is a manager. She is at the Gold's gym on Lockhill Selma.This is not a very professional person to talk too. I would not recommend this place to anyone. She literally told me not to work out there and treated me like I was a child. I would recommend going to L A Fitness instead. My son was using a treadmill there only and the staff at LA Fitness was much more professional. I am very upset and would like to cancel my membership.
The gym itself is nice
Just been an awful experience at every turn..they talk about taking care of the customer BUT that is just talk. This organization should be shut down by the powers to be. Where is the CFPB when you need them most--
Horrible Customer Serv. and Scam Artist at the Montclair Ca. Golds Gym. I do not recommend Gold's Gym to anyone. My husband and I were sold a membership by Mr. Lobos with the understanding that our 14 year old daughter was able to attend the gym with us.(didn't want to leave her home alone on gym days) He lied to our faces. My daughter was not able to enter unless she was 18 years old or I purchased her a membership. I felt that I was forced to buy her a i membership. Then without any warning phone call email text message due to a signature my membership was cancelled. Experience has been a mess. I can't even get a receipt or contract emailed or given to me it's been a horrible.
None of the tv monitors have been working at the West Covina, CA Gold's Gym. Only the Direct TV ads come on. I keep asking and am told that they ordered a part. This was 4 1/2 months ago. why do they lie? Pay the Direct TV bill and move on. This was part of the reason I joined the gym. Why are they NOT meeting their part of the contract?
I have been a member of Gold's Gym in Victoria, Texas since they opened, and on July 31, 2017 I went by the gym to cancel my membership due to them not offering any type of classes. The girl working the front told me that although I am cancelling my membership, I will still have to pay the membership fee for August. I told her that is the reason I am cancelling on the last day of the month, so I don't get charged the next month's fees. She stated that I could speak to a manager which I opted to do. I talked to the manager, and she verified that yes I will be charged the August fees even though I cancelled my membership in July. She sated that was corporate policy and the fees could not be waived. I tried to call the corporate office and my call was routed back to the local gym where I am cancelling my membership. Not much help since I have already talked to them. I would not recommend Gold's Gym to anyone!
Same thing happened to me...
Golds is a scam not worth the money they charge...
Amazing how inefficient and irresponsible these staff people are. BEWARE of non cancellation membership. I cancelled my membership 3.5 years ago and it turn out that my fees continued to be charged even after my cancellation. Please ensure you get your card to stop the billing immediately after cancelling since they will continue charging hoping you don't realize its ABC Financial and Golds Gym is one and the same. BEWARE of False Cancellation make sure you take your proper steps to avoid setting up on auto draft as they have no remorse and their excuse was it was in Pending Cancellation status for 3.5 yrs. Unbelievable avoid association with such organization that have no integrity.
In every gym I've ever belonged to, there has been a 30 day cancellation notice. Are you sure that wasn't on your contract? Normally you give 30 days notice and then you have those 30 days to use the gym.
Hi, I am a member of Golds Gym, VIP Road KOLKATA, INDIA Branch where i enrolled in Sept.2017 End. But I regret to inform your that this Branch is a complete fraud. 700+ members have registered in this gym just because its one of the Golds franchise. We had paid yearly / 2 years subscription but from the past 2 months management of this gym is being irregular to open and form the last 15 days the gym is completely closed. We have contact Golds Gym Mumbai Head Office also but they are not replying on emails & phone calls. Whenever they receive call they just tell us to wait only. They are not even transferring our membership to another branch in kolkata. They have just terminated this franchise & now nobody is helping us for our refund / restart of GOLD's Gym. Please take this matter very seriously & act immediately or else we (all the members) will be forced to rake legal action against Gold's Brand for supporting this VIP ROAD KOLKATA Branch's Fraud.
Been a member of Gold's in Amarillo, Texas for over 20 years, I don't know what's happened but these locations have gone downhill rapidly in last 6 months. The gym is filthy and that's an understatement. Machines are only cleaned by members, coverings on actual working machines (many are broken) are all cracked and torn up. Ceiling tiles are all damaged from leaks in roof. Dry wall has huge holes in it from dropped weights with no attempt to even repair. The locker room area is just filthy - bloody pads, toilets not working and backed up. I've voiced my concerned more than once onto deaf ears. Members on the floor are discussing the condition of the gym during their workouts. You're right next to Nick's Fight Club - this isn't good news for you. Some friends have already left due to the poor conditions and I will be touring other gyms this weekend and will consider moving my membership elsewhere - even if it's more expensive. You're losing customers here in Amarillo - better do something about it - if you care. Do you guys ever even tour your locations?? They represent you - this is a direct reflection onto Gold's.
I just want to complain about the golds in austin texas highland location. They consistently open late on the weekends. Today Saturday November 4, 2017, they opened at 9am thats 2 hours late. i spoke to the manager to complain and he said they need to hire the right people. i suggest that they put an emergency contact number on the door and he said that they could not do that.
One saturday, the doors were open and no staff was around. People were working out inside the gym with no staff present.
Well sounds like you don't need to be going to a gym if you need supervision.
Been a member at the Yukon,Ok location since it opened. My wife got a new debit card and never thought about her membership being on it. A month later the gym sends and email saying I owe $40 on top of my balance. The operations manger named June said he would allow us in the building until the late fees were paid. My membership has been paid and will be going to the management team.
I have searched and searched for way to write a review to the corporate office and have been unsuccessful. I have been a member of Gold's Gym for several years now and have just joined a new location here in Austin. I can't tell you how I unsatisfied I am with this location. I pay for a children's membership and not only is the kids club never available due to being short staffed--the staff is extremely rude and unhelpful.
I belong to Gold's in Fenton, MO. I find management here is very slow to respond to client suggestions. Pool area is unsafe due to to poor lighting. One light in the pool and the whole pool area is very dimly lit. Movies playing in cardio cinema are R rated and very offensive. A complaint was issued and nothing was done. The men's locker room is also very dirty. Very disgusted with this location. Manchester Meadows in St Louis is a little better. They at least have staff who are more conscientious and the movies are not offensive, the locker rooms and the pool area are clean. The pool area at Manchester has better lighting.
I am very unsatisfied with Golds Gym due to falsifying a contract for personal training. We have contacted an attorney and have attempted to resolve by calling the gym we joined in April 2017. I spoke with Erik Johansson who said my husband signed a contract the neither one of us had ever seen. My husband was also told they could pull tape proving he signed the contract and when I asked to see the tape I was told they can't really pull that up. I would like someone from corporate to call me. (hidden). Jeanne Lancaster The general manager is Jay Martinez.
Gym owner fined after members and staff exposed to toxic chemicals
Wednesday 4 February 2015 15:59
Owners of a gym have been fined more than 60,000 after members and staff were exposed to toxic chemicals.
People using Gold's Gym (UK) in Uxbridge Road, Hanwell, complained to Ealing Council after smelling a strong chemical smell coming from the building.
A number of members also reported feeling unwell with headaches and feeling sick days after spending time in the gym.
Council inspectors discovered the smell was coming from a chemical called Polycor, used by builders renovating the gym in 2013.
Tubs of Polycor ISO BR 9199 were found, which is harmful when inhaled and irritating to the eyes and skin on contact.
Mr Kawaljit Singh Sandhu, company director, pleaded guilty during a hearing at Ealing Magistrates' Court.
News London-Evening Statndard
Women warned over men 'touching in pool' and wolf whistles at Gold's Gym in Hanwell
Friday 9 September 2016 10:07
A London fitness club has issued a warning to male gym members after women complained about "lecherous behaviour".
Female members at Gold's Gym in Hanwell, west London, alleged they had been subjected to "inappropriate touching" in its pool, wolf whistling and sexual comments from men.
A 27-year-old female gym member said: "I've heard about various incidents of lecherous behavior, including a girl being touched under the water.
A representative of Golds Gym, Calvin Brown, posted an add for membership on a local website - Tri-Cities WA buy, sell, swap. Recently Golds Gym in Kennewick WA was found to be positive for Legionnaires Disease and at least two people had fallen ill. I had posted a concern about public health and asked what had the facilities done to rid the aqua recreational areas of this disease and further questioned if the facilities had been cleared of this highly contagious disease. I felt since Golds Gym members are free to utilize any facility they choose that cross contamination was a considerable risk. Mr. Brown not only did not address my concerns nor answer my questions, he blocked me from the conversation thread.
I am writing to you to report my experience with one of your representatives because this person CLEARLY has no clue of customer service nor risk management. Golds gym is currently facing potential litigation from the customers who fell ill due to Golds Gyms failure to provide hygienic environments resulting in their exposure to a potentially life threatening disease. I thought you might like to be aware.
Several weeks ago, I stopped at the location at Walzem and 78, and asked the young lady behind the counter what the charge would be for my grandson to shoot baskets for a couple of hours. She said, "Four dollars for two hours." Today I took my grandson to shoot baskets. After giving the young man behind the counter my tag, he said, "That would be $16.00 for an all day pass." I explained what I had been told previously, and he told me we have 24 hours to use the pass. We turned and walked out.
The Lenny and Jerry cookies that Gold's Gym sells are delicious, but $2.50 each? I get them at H.E.B. for $1.50 each. I realize that Gold's wants to make a profit, but a dollar a piece is high.
Every time I turn around, Gold's is charging for something. About the only thing Gold's does not charge for is air.