Information, reviews and public commentary for US companies


Gold's Gym International, Inc.

125 E. John Carpenter Fwy, Ste. 1300
Irving, TX
(214) 574-4653
(214) 296-5000
Twitter IDs
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Jeanne Lancaster - 15 d 5 h ago


I am very unsatisfied with Golds Gym due to falsifying a contract for personal training. We have contacted an attorney and have attempted to resolve by calling the gym we joined in April 2017. I spoke with Erik Johansson who said my husband signed a contract the neither one of us had ever seen. My husband was also told they could pull tape proving he signed the contract and when I asked to see the tape I was told they can't really pull that up. I would like someone from corporate to call me. (hidden). Jeanne Lancaster The general manager is Jay Martinez.

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M - 41 d 8 h ago


Gym owner fined after members and staff exposed to toxic chemicals

Wednesday 4 February 2015 15:59

Evening Standard

Owners of a gym have been fined more than 60,000 after members and staff were exposed to toxic chemicals.

People using Gold's Gym (UK) in Uxbridge Road, Hanwell, complained to Ealing Council after smelling a strong chemical smell coming from the building.

A number of members also reported feeling unwell with headaches and feeling sick days after spending time in the gym.

Council inspectors discovered the smell was coming from a chemical called Polycor, used by builders renovating the gym in 2013.

Tubs of Polycor ISO BR 9199 were found, which is harmful when inhaled and irritating to the eyes and skin on contact.

Mr Kawaljit Singh Sandhu, company director, pleaded guilty during a hearing at Ealing Magistrates' Court.

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M - 41 d 8 h ago


News London-Evening Statndard

Women warned over men 'touching in pool' and wolf whistles at Gold's Gym in Hanwell

Friday 9 September 2016 10:07

A London fitness club has issued a warning to male gym members after women complained about "lecherous behaviour".

Female members at Gold's Gym in Hanwell, west London, alleged they had been subjected to "inappropriate touching" in its pool, wolf whistling and sexual comments from men.

A 27-year-old female gym member said: "I've heard about various incidents of lecherous behavior, including a girl being touched under the water.

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Marjorie Gardner, RN - 42 d 6 h ago

A representative of Golds Gym, Calvin Brown, posted an add for membership on a local website - Tri-Cities WA buy, sell, swap. Recently Golds Gym in Kennewick WA was found to be positive for Legionnaires Disease and at least two people had fallen ill. I had posted a concern about public health and asked what had the facilities done to rid the aqua recreational areas of this disease and further questioned if the facilities had been cleared of this highly contagious disease. I felt since Golds Gym members are free to utilize any facility they choose that cross contamination was a considerable risk. Mr. Brown not only did not address my concerns nor answer my questions, he blocked me from the conversation thread.

I am writing to you to report my experience with one of your representatives because this person CLEARLY has no clue of customer service nor risk management. Golds gym is currently facing potential litigation from the customers who fell ill due to Golds Gyms failure to provide hygienic environments resulting in their exposure to a potentially life threatening disease. I thought you might like to be aware.

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Discussed - 44 d 7 h ago


Several weeks ago, I stopped at the location at Walzem and 78, and asked the young lady behind the counter what the charge would be for my grandson to shoot baskets for a couple of hours. She said, "Four dollars for two hours." Today I took my grandson to shoot baskets. After giving the young man behind the counter my tag, he said, "That would be $16.00 for an all day pass." I explained what I had been told previously, and he told me we have 24 hours to use the pass. We turned and walked out.

The Lenny and Jerry cookies that Gold's Gym sells are delicious, but $2.50 each? I get them at H.E.B. for $1.50 each. I realize that Gold's wants to make a profit, but a dollar a piece is high.

Every time I turn around, Gold's is charging for something. About the only thing Gold's does not charge for is air.

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ZEARAM - 47 d ago


Why cant' you fix the AC in the Treadmill Theater room at Gold's Gym on 1604 (next to Home Depot) in San Antonio. We have been now waiting weeks and I have been a member for 5 years at Golds Gym. You like my monthly payments so I expect you to maintain your facilities!

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Jack - 68 d 9 h ago


I have been a Gold's Gym member for years in St. Louis , Mo. I have also asked the FENTON, MO location to make sure the members follow the rules and remove the free weights from the machines after the finish using the machine. This is the only location in St. Louis that refuses to follow the rules. Other people that use the equipment should NOT have to take 4 to 6 , 45 lb plates off the machines before they use them. Some of the older members cannot remove the weights that other members refuse to remove after they have used the machines. This has been brought to the managements attention and the corporate office attention for years. Still the FENTON, MO location does nothing about enforcing the rules. THE FENTON, MO LOCATION NEEDS NEW MANAGEMENT SO THAT THE RULES ARE ENFORCED.

Even after the complaint in writing bet this organization is to lazy to make their employees do they jobs.

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Cheryl - 77 d 4 h ago


I have been a member of Gold's Gym in Victoria, Texas since they opened, and on July 31, 2017 I went by the gym to cancel my membership due to them not offering any type of classes. The girl working the front told me that although I am cancelling my membership, I will still have to pay the membership fee for August. I told her that is the reason I am cancelling on the last day of the month, so I don't get charged the next month's fees. She stated that I could speak to a manager which I opted to do. I talked to the manager, and she verified that yes I will be charged the August fees even though I cancelled my membership in July. She sated that was corporate policy and the fees could not be waived. I tried to call the corporate office and my call was routed back to the local gym where I am cancelling my membership. Not much help since I have already talked to them. I would not recommend Gold's Gym to anyone!

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Anonymous - 74 d ago

Same thing happened to me...

Golds is a scam not worth the money they charge...

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BEWARE of FALSE Cancellations - 70 d 7 h ago


Amazing how inefficient and irresponsible these staff people are. BEWARE of non cancellation membership. I cancelled my membership 3.5 years ago and it turn out that my fees continued to be charged even after my cancellation. Please ensure you get your card to stop the billing immediately after cancelling since they will continue charging hoping you don't realize its ABC Financial and Golds Gym is one and the same. BEWARE of False Cancellation make sure you take your proper steps to avoid setting up on auto draft as they have no remorse and their excuse was it was in Pending Cancellation status for 3.5 yrs. Unbelievable avoid association with such organization that have no integrity.

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Connie Lococo - 85 d 12 h ago

The conditions of the golds gym Florissant Missouri is absolutely terrible. The pool area is unbelievable roaches and nats all over the place on walls paint is chipping off.

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Mike clemente - 89 d ago


Please come to Cape Coral Florida you will beat all the other Gyms with your new concept

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Tina - 111 d 9 h ago


We have made many attempts to contact corporate and no one seems to know how to answer a phone nor return messages left. It tries to refer you to the gym in your area. Not much help since they are the problem and don't seem to be able to handle their business. They blame everything on corporate and then corporate won't take or return calls.Go figure. :-( I am considering reporting them to the BBC and contacting media in Houston to resolve the issue I have with them not returning funds they are taking from our account and not honoring their cancellation policy. May have to make a trip to Irving and see if people really work their and see if it will be possible to talk to someone who knows what is going on, Very Unhappy and Frustrated!!

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Tina - 111 d 8 h ago

Reporting them to BBB. Better Business Bureau.

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Anonymous - 110 d 6 h ago

I cannot even find a working number to take me to someone to make a complaint about my local gym.

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#formergold'smembernowfurious - 112 d ago


Last Friday, given 4 hours notice, the Gold's gym in Westminster MD closed with FOUR HOURS NOTICE! The manager, Rick Maffezzoli, handled this situation in the most insensitive and unprofessional manner possible. If employees must give 2 weeks notice, why doesn't an employer have to give his employees more notice? These people aren't just my instructors, they are my friends and I despise how this was handled. To make matters worse, he arbitrarily signed the Gold's members up for Planet Fitness without asking or consent( is this even legal?), leaving many members like me more furious to have one more thing to do: go to Planet Fitness in person and cancel! I am disgusted with the whole situation. As a loyal member of Gold's of 13 years, I can honestly say I would NEVER recommend Gold's to anyone. And shame on you, Rick; shame on you!

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Yvonne - 120 d 10 h ago

I am a member of gold gym in Washington, DC. For the past two weeks the temp in DC have reached upper 90's with 100% humidity. If you've lived on the east coast or visited the area in the summer you will realize the heat is oppressive. As a member of the gym at 19th and L St NW over the past two weeks the AC in this gym has not been working. When I go to the gym I do want to sweat but not from the unbearable inside heat from lack of AC. I've lodged a complaint with the front desk each day and they can only apologize as they sweat along with me stating that they too have reported the lack of AC. I will be going to the gym within the next hour. If I find there is still no AC I will request a refund for the month June. I'm sure you are not sitting in your offices in Irving sweating. Your customers deserve better. At least I do.

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Carolyn McGhee - 126 d ago

My name is Carolyn, called Golds Gym in Shallotte, NC. I was very interested in finding out all about the gym. Wanted to get started ass soon as possible. . Had to have an appointment with a fitness trainer named Kristin, made the appoint today at 4:00?and she said a little after. I got there at 4:05 she was gone. They called her and she said she wouldn't be back for another 1/2 hour . I of course was taken back somewhat. Filled out papers. The girls that were there were very nice. Kristin called me with an attitude, I don't know why, gave me prices and they were not the specials she was telling me about. It says on internet free 7 days and 0/ enrollment and 20.00 a month. She told me no 7 days free and 20. A month with 359. Down for 25 months. She was even rude about it. I told her she had completely turned me off of Golds Gym. Why did she have such an attitude. She didn't care. I know I'm just one person but what if she is like that with s lot of us older people. Well, I just started going somewhere else for awhile that was nicer.

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Theresa - 147 d 7 h ago


Need to reach payroll/corporate concerning info I submitted about one on your cleaning crew Anthony Womack. Important

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Jay P - 152 d 6 h ago


Please consider opening a facility in Danville , Virginia. It would be a sensation

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esther Loflin - 175 d 7 h ago


I find it incredibly irresponsible, for Golds, out of Irving, Texas, to charge my credit card $120.00 for personal training I did not receive, make it impossible to talk to a real person at corporate, to get a refund, cause me to pay my cc bill with the charge still on my card (undisputed), then take more than 13 business days to get a check to me as a refund!!! BAD BUSINESS PRACTICE! How well would this work if I did that to GOLDS GYM? As a Silver Sneakers member, Im anxious to inform the company paying my membership about my experience, as well as beginning a search for a "New Gym"!!

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Anonymous - 195 d 18 h ago

If Gold's Gym wants to keep up their brand overseas, they need to do a better job of vetting their people in charge. I know of one branch in Egypt where the guy running it isn't even certified in the classes he teaches. I know of numerous clients he has injured. He claims to be American but he sounds Russian to me. I'm sure it is hard for Gold's to watch every branch, especially the ones overseas, but the company really needs to tighten up because people like that are giving them a bad name. A lot of people I know have already switched gyms.

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Anonymous - 214 d ago


Not very happy about recent price increase without ANY notification. My son is a high school student, goes faithfully and I don't think that was right to raise the cost for loyal customers!

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fommer - 2 y 292 d ago

Golds does a good job yo

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Karlie - 3 y ago


Love the Gold's Gym that we recently joined. Very friendly folks, clean place (although is smells a bit like rubber-- guess that's because it is new). All the equipment is brand new, and what a variety.

The pool is great too. Use it a lot. Today I got in the pool and noticed it was dirty (had some stuff in the bottom). Mmm - mental note to tell the front desk about it. While I was still swimming laps, the staff came in and cleaned it up. Awesome. Keep up the good work folks.

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