The customer service is terrible. They will "forget" to cancel your account and then charge you and make you jump through hoops and constantly contact them to finally get your account canceled. Good luck getting back the money they stole from you after that also.
Wow! You couldn't have said it any better, I'm dealing with the same exact issue.
EXACTLY WHAT i AM GOING THROUGH!!!! now Customer service does not pick calls!!!
Dealing with this right now too- 7 months of charges after membership cancelled that I'm fighting to get back. No luck so far. This is crazy- literally stealing from people.
First I like working out at the gym at the San Antonio Goliad location.
But... it's always out of soap to wash your hands and in the showers too.
The showers have mold and rust dripping down from the top of the dividing walls.
The ceiling is cracking and opening up from the corners.
Today someone left a huge gross ball of hair on the soap dispenser. Maybe because there was no soap in it. Yuck!! People can be so disgusting and disrespectful.
The vents and dirty and rusty too.
I never see the cleaning crew for the woman's side anymore. Only one man that's it.
One of the showers has been slightly on wasting water for over a month now. I told the front desk and they,
said a plumber was coming that day . Well it's still wasting water. It's shame that we PAY the same amount of Money $$ as the north side pays for their membership and the north side always looks taken care of; yet our gym is in desperate need of repairs and upgrades. And a good cleaning crew that doesn't quit.
** Golds management you need to do something. I've taken plenty of pictures and videos to prove it. Plus it's all there in the open everyone sees it. Today they put out a bottle of Dawn dish soap for us to wash our hands. How thoughtful of the manager to do so. But still that's not good enough we pay for our services** It's your reputation and your duty to keep up with the Gym
I am a member at the Cornelius, NC location. While I absolutely LOVE the staff I simply cannot say the same for the overall gym. The place is so dated it looks dirty and dingey. Even though the staff tries to keep it clean, it's never looks or actually feels CLEAN. I've been coming to this gym for a while but am looking to find a more upscale, cleaner, newer gym. It's so bizarre to me that in the Lake Norman area we have a well known gym that is so run down, and dated. It doesn't make sense to have a gym in this type of area and not make it as nice as possible. The staff has promised changes are coming and new WORKING equipment, however those promises seem to be empty. Shame on corporate for allowing one of their gyms to become such an eye sore.
Well after reading all these reviews I think it's time for a Class Action lawsuit. I'm having the same issues with this company that you all are. Anyone who is interested in joining this let me know.
I'm definitely interested in joining you. Please contact me at: (hidden)
Can you please open a golds gym in Washington Missouri?
Steve My what perfect timing. I've been a member of your GYM Since it opened on Hull St Chesterfield Va. Everyone has always been very nice friendly joking atmosphere until yesterday. The young lady yesterday who had tattoos all over her upper arm not that that makes any difference must of been really having a bad day. She turned toward me when I checked in and accidentally pulling her shirt up half way over her stomach and I said in a very joking manner, better not do that to a old man I don't need to be anymore charged up than I am before my work out. Laughing in a very jokingly manner and proceeded to the tread mill. She knew I was joking... 15 minutes later one of your manager came to me and asked if he could speak with me. I thought some had died or something so I followed him to a room where he shut all the doors and proceeded to tell me how I sexually harassed the girl at the front desk. Are you kidding me, I have kids her age I said. Also I said anything I said was in a totally joking manner. I asked him to go get her and I would apologize to her for joking around with her. He went and got her she came in and I apologized to her and she puffed up and started crying and left the room. This is a 60 year old man apologizing to this young girl over nothing. Let's get one thing straight I'm 60 years old and have 3 kids, and getting charged by your employees for sexual harassment.. Are you kidding me then they asked me to leave the gym. When I got home I felt terrible, and called back to again saying what I said was in a totally in a kidding tone and nothing was meant by it at all. Then they put the manager on the phone who read me my rights like I'd been arrested, tried, and convicted of a crime for sexual harassment. Then the asshole told me I was suspended until he said I could come back. Really, you think a 60 year old man needs this. I'm not sure if I'm going to cancel my membership or publish this letter on Facebook, Instagram, Snapchat or who ever wants to hear it. I've never been so pissed in my life. I may even take legal action over this I so pissed and humiliated. Sincerely,
Absolute worse customer service ever. My contract said I can cancel in 30 days with notice, I gave notice- and they never cancelled my membership and continued to charge me for months I was never there. Then they sent me to collections for money I do not owe. When I confronted the gym about it, he said I was just trying to scam them out of money! He was a complete a** hole to me.
This is literally happening to me right now :(
So annoyed with them
I'm having the same issue! Due to domestic violence, I'm homeless and living in my car with my three kids. While I was in the hospital, someone sent me money. When I got out of the hospital, the $170 was gone because Gold's Gym on Randleman Road in Greensboro, NV took a payment out two weeks before it was due. They took $130 more than was owed despite the fact that I had paid three months in advance in cash. I've contacted the cold heartless manager on several occasions and explained my situation to no avail. Yet, they continue to try to get money from an empty account.
I work out out a location in North Austin. Every day around 5 PM they open the double doors to the outside for their Gold's Fit class. They also open both sets of doors connected to the main gym area which heats up the entire facility between 10 and 20 degrees. By 7 pm the facility is extremely hot and humid. I've complained to the manager that the 12 members in Gold's Fit classes are making it quite miserable for the 60+ customers who are in the facility and suggest at least one set of inside doors be closed. They make excuses for keeping all the doors opening saying it's corporate's decision. I tried reaching out to corporate but they have no email address and their phone system doesn't have a way to either leave a message or reach someone at that level. Poor customer service, appears that this company is all about the profit not it's customers!
We are Gold's gym members in upstate SC, every year we visit Myrtle beach SC where there is an independently owned Gold's gym. We stay in North Myrtle Beach/Cherry grove area. We have to travel 30 mins to Myrtle Beach Gold's gym daily which is an hour spent traveling on our Vacation. The North Myrtle Beach are is the new up growing area because South Myrtle has became so violent. I am suggesting that there be a corporate Gold's gym in the North Myrtle beach are for families that travels as well as the local residence. Thanks so much.
I am a long time member at Alamo heights location of your franchise recently house keeping has been horrible in woman's locker room and although I have complained multiple times about the filth and smell especially in the steam room Nothing is done Members are permitted to use the dream room fully dressed with gym shoes on I am sure this is a health hazard the sell alone speaks of growing bacteria
I spoke with manager tod and he suggested I come get him when I encounter this
I am a swimmer That would mean getting dressed I resent being ask to enforce your rules a simple sign saying in English and Spanish saying towels only no gym shoes or exercise clothing Taped on the glass door Could work
As far as house keeping there is no reason for food and filth Laying around I would be happy to send photos
If your loosing membership this could be why
I no longer use the sauna because of the smell
The pool is clean at least
I too have tried to cancel and they still charge my credit card. Simple. I called the credit card company. I am fighting there - so far so good. Golds Gym has been blocked from charging my credit card and the credit card company has refunded the charges.
I opened an account with Gold's Gym about 2/17 in my conversation with the trainer and person who signed me up for such membership, were had a verbal agreement that it would be on a month to month basis. Fast forward 5 months I stopped going do to injury, called to cancel and was told I had to personally go in. Mind you I was no longer in the state and the is no gym within 50mile radius of my location, I let the representative know and she started that my membership was not up until February of 2018, to which I told her I was under the understanding that my membership was month to month. Fast forward to Feb, I called and explained my situation and still til now sheet many attempts they will not cancel my membership until "I pay what I owe them" and they are continuing to charge me monthly services which according to them my membership was too be terminated by 2/2018 yet they are refusing to terminate membership to continue to charge me a monthly membership and I've tried central times top contact corporate eighth no success. GOLD'S GYM needs to stop pulling this type of games and fijo right to the customers. I'm getting close to file a suit against them.
I am a member at Gold's gym Egypt since 2015, and now me and other members have serious issues that need the main branch to interfere as it destroys the aims we have been seeking when we subscribe at the gym in the first place.
can you please provide me with the email address or phone which I should contact?
Thank you and have good day
I, have a cancel form from June 22nd, 2018 . I do not have a contract with Golds Gym. If you keep taking money from my account , I am going to get a lawyer and sue Golds Gym. It's a month later and your still taking money from acct.
St Charles Missouri.
I am having the same problem!! Seems like Golds is the worst. I've yet to hear something good about them.
I need to talk with one of your executives n regards to my treatment at a Gold' Gym
This has to be one of the most customer unfriendly organizations in the country. I have been receving increasingly nasty voice mail from Golds corporarte offices that my account is seriously deliquent and will be handed over a credit collection agency if I do not remit the balance owed immediately. (they never say what the balance is). I have checked with my local golds gym and my account is 100% current. Despite that, I continued to be hounded by the company's corporate office. In their voice message, they ask me to call their office immediately, but all they do is connect me wiith the local gym which continues to maintain I am current. Unless youi know someone's extension number in the corporate office, they make it impossible to speak to any one. What kind of company sends out harassing messages to it customers and then refuses to speak with them . This is a company that has a serious corporate culture problem, What a horrible group of people they must be. I see the company has a one star rating which is generous. I can only hope that the people who bought Gold Gym franchises will take head of all the complaints and force corporate to become more respectful of their customers. Their rotten corporate culture reflects poorly on the entire organization, you know. .
Stay clear of these people if mail that has been left