Information, reviews and public commentary for US companies

 

Great Clips, Inc.

Rating
0.913475
Web
http://www.greatclips.com/
Address
7700 France Avenue South, Suite 425
Minneapolis, MN
55435
Phone
(800) 999-5959
Fax
(952) 844-3444
Twitter IDs
@GreatClips
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Karin in Algonquin, Illinois - 1 d 3 h ago

5

I have never visited this site before and just want to say I've been going to Chicagoland Great Clips for almost 30 years and believe Great Clips in our neck of the woods easily earns 5 out of 5 Stars! The time-saving convenience and On-Line Check-In is 2nd to None, along with the low every day price & advertised specials, speed & accuracy of each cut, their Great Clips Brand products (work great & very affordable), and the professionally friendly, kind and talented hair stylists my family and I have encountered....Again, Great Clips Is Second to None:)

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Anonymous - 5 d 8 h ago

We have an employee that is stealing from the company District Manager is aware of it and so is the franchisee owner how can I protect my job she has been doing this for months and they keep her we don't know where we can find help to make our salon run better and make money the way Great Clips wants it to be run

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Anonymous - 10 d 11 h ago

You have an employee who works in your location located in Mashpee Commons, Mashpee Massachusetts who is the most unprofessional person I have ever come across. Just thought that you should know that while this person represents your company she was recently arrested for assault and battery, caused over $5000 in property damage by slashing the tires of two vehicles and keying both vehicles and was also served with a protection order. She is being prosecuted for malicious vandalism in addition to other felony charges. Christina Hazelton shouldn't be a person that you allow to represent your company. Great Choice In Employees!

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Anonymous - 10 d 11 h ago

So where do you suggest she work?

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Terry Purvis - 14 d 12 h ago

5

This is Terri Purvis in Gastonia North Carolina, I get my haircut at the Great Clips on Davis Park Road here in Gastonia the store manager Melissa is the young lady who cuts my hair. This morning Saturday morning after my haircut Melissa remembered that I was a school teacher and asked if I could use some school supplies and I said of course I can always use them and she's so graciously gave me a tub of pencils papers notebooks everything that any teacher could use for their classroom I just want to thank Melissa and Great Clips so much for the school supplies the attention and everything that they've done really a great organization and Melissa is a number one again thank you so much my high school is Forestview High School in Gastonia North Carolina and Melissa cuts are a piece Hair Doctor Josh Brumley.

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Doreen Smith - 16 d 9 h ago

0

Very disappointed in the Great Clips in Staten Island on Greaves Lane. My whole family has been going there for the last 5 years with no issues even thought the last 2 years there is a constant turn around of people. Today was the last time I will be going there. I asked a young lady for a short haircut which I am in the system. The young lady did not look in the system and started giving me a buzz cut without asking any questions how I would like my hair cut. At that point there was nothing to cut in the back. I asked for my bangs to be trimed and she looked at me like I had 3 heads. At this point my hair was ruined. I had to ask another woman to fix what she messed up and it was beyond fixing. I will never return to this location or any other great clips again. Mind you when the regular staff was there I sat in the chair and never had to say anything because the previous staff knew what to do and I was very happy with my haircuts.

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Fulifu - 18 d 13 h ago

0

I hesitate in sending this to you, I believe the only thing it will accomplish is making me feel better that I raised my complaint to a higher level. In my opinion your clip notes are nothing but bull shit. I see and know that the current style in mens hair is cut very short sometime shaved on the side and allow the top to be longer. I discussed this with the stylist prior to getting my hair cut and while she was cutting it. Yet still I walked out with almost exactly what I ask not to happen. When she had finished and ask how it was I ask if she could take more off the top .. she did but then took more off the side. I ask to have more taken off the top without cutting the side. I was told that she HAD to cut more off the side to even or balance it out. Realizing I was not going to get what I ask for and wanted to happen, I paid and left pissed off.

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Jack - 31 d 12 h ago

1

I went to your store in Manchester, TN for my haircut like I always do every other month, and the girl told me that you no longer give military discounts to veterans anymore. You only give it to active military. Active military can get haircuts on base far cheaper than you charge. I found it very disappointing you quit giving veterans a discount. In fact it SUCKS how you treat the men & women who served this country to give you the freedom to operate.

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Anonymous - 24 d 40 s ago

Even though I don't agree that anyone deserves a discount, but you would think it would be a nice gesture and it would bring in more customers. They will lose more by doing this. If I could cut hair I would definitely give veterans discounts.

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Kelly Jones - 24 d ago

0

This place doesn't even deserve ONE star. This place MAY seem nice and welcoming, but it is ANYTHING but that. I worked at this location for a month the franchise owner Matt Kassel called me on a Saturday to say I was terminated, due to the fact that it was brought to his attention about him watching his staff undress for him on the cameras that are supposed to protect us. Also my supervisor at the time Perrine Vignateli was walked in on while smoking Meth. Personal information that is supposed to be protected was disclosed. ALL was brought to Matt Kassel attention, but to cover his own butt. He and his partner Jeff sold both stores on 47th and Eldorado's location. To avoid a lawsuit. I wouldn't recommend ANYONE getting there hair cut at this location....

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Stephanie - 32 d 4 h ago

1

Very upset with Great Clips in Ludlow, Massachusetts! I went online and reserved my appointment online! The Promo ad said, "Get Free Online Check-In

You can have this deal without using any 6.99 Great Clips Coupon.Well, I just was charged $15.00and althought I love what Liz does with my hair cut, I am very dissapointed she didn't give me the deal or do they ever tell you how to get a coupon !

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J.H. - 33 d 8 h ago

0

I live and work in Columbus, Ohio. Every two months I have visited the Great Clips in Sawmill Marketplace and the Powell, Ohio Great Clips. My hair has never given me problems. It was nice....that is until it was butchered up at both locations. My Mother who is 95 years old. Left the Powell location with a bowl shaped haircut done way above the ears. I left after having Beth chop chop my hair so awkwardly that styling it even looks awful. I asked her how many haircuts she had done by the time I gotten to that Great Clips at 11:30 a.m. She said 16 haircuts already. Blunt scissors were used. My hair is so messed up. I got home and I could see so many uneven layers. Long pieces hanging down on one side of my head and chopped up pieces way above my ear on the other side. I would like to know who regulates these hairstylists? I am making a complaint to the Better Business Bureau. How can this company hire and let someone butcher the hair of clients? Also, how are they paid? I always tip. You would think that Great Clips would care on who they hire. I can cut and trim hair better then any of them can. I would rather pay more and know that my stylist has a license as a stylist. We are taking our business elsewhere. Trust me that the people at Great Clips can't work anywhere else because of being rude and unqualified.

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J.H. - 33 d 8 h ago

0

I live and work in Columbus, Ohio. Every two months I have visited the Great Clips in Sawmill Marketplace and the Powell, Ohio Great Clips. My hair has never given me problems. It was nice....that is until it was butchered up at both locations. My Mother who is 95 years old. Left the Powell location with a bowl shaped haircut done way above the ears. I left after having Beth chop chop my hair so awkwardly that styling it even looks awful. I asked her how many haircuts she had done by the time I gotten to that Great Clips at 11:30 a.m. She said 16 haircuts already. Blunt scissors were used. My hair is so messed up. I got home and I could see so many uneven layers. Long pieces hanging down on one side of my head and chopped up pieces way above my ear on the other side. I would like to know who regulates these hairstylists? I am making a complaint to the Better Business Bureau. How can this company hire and let someone butcher the hair of clients? Also, how are they paid? I always tip. You would think that Great Clips would care on who they hire. I can cut and trim hair better then any of them can. I would rather pay more and know that my stylist has a license as a stylist. We are taking our business elsewhere. Trust me that the people at Great Clips can't work anywhere else because of being rude and unqualified.

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Anonymous - 33 d 10 h ago

I just left great clips in Fort Wayne Indiana off of State Rd. We checked in online which we love. We got there a party of 2. They took one and kept skipping my mother. They said that is how it goes with online check in. Why would you take one from the group and make the other one wait 20 mins after they are finished. Doesn't make any sense to me. Unfortunately we just left because it is very frustrating when we check in and are on time one goes and the other has to wait so long to get seen. It should of automatically put them together. I would really update your system so this doesn't continue to happen. It's kind of common sense to put the group together. Especially when it's a parent and child.

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Matthew rogers - 37 d 11 h ago

0

I had being in great clips on ballantye on Johnson road several of time always some one new on drugs and alcohol go to different location same person there just different location. Why they can't cut hair not able to. I don't understand you all you have so many problems In you shop where stylist over work and I pay I see why good stylist all the time...on aug 12 or 13 th see a man was very upset where had defeat him self it was really bad the stylist was out rage how customer was acting toward him. Went are people take up for stylist workers and the most.

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Anonymous - 38 d 6 h ago

Ok...can we take a step back for a second. You are complaining about Great Clips. If you want a good hair cut, even a decent one..FIND A REAL SALON. Not all good salons have to be expensive, but you aren't going to get a good hair cut at Great Clips. Let's be real for a minute.

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Krisy - 39 d 9 h ago

0

I will never step foot back into Great Clips in Madison Heights,Va, again my mother took my child there this morning to get her hair cut and this woman said my child had lice in their hair, which Myself and mother check my child's hair she doesn't she has dry skin bad!!! But no Lices!! My child has anxiety very bad and when the worker told My child this she got so upset!! I know what Lice looks like my child had it when she was 5 she's 10 now and my niece had it so I know what I would be looking for!! I'm one mad mother right now! One for upsetting my child and embarrassing my child also because there where other customers there and she still Made us pay!!!

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A FORMER CLIENT - 105 d 10 h ago

0

I am still upset over my experience yesterday with Kelly, the General Mgr. at the Great Clips in University Commons in Sarasota, FL. Thanks to the extremely unprofessional way she treated me I will never set foot in ANY Great Clips. She did not follow the sign-in procedure and even the customer that she called ahead of me said NO, you can go. Kelly's behavior upset me and she said, "I don't have to take your attitude" in front of other customers and if anybody had an "attitude" it was her. She told me she had never cut my hair before and I had been going and requesting her for the past year. You should be a little more selective in your employees. I would suggest you send someone to observe her inappropriate behavior.

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Beyond Frustrated - 73 d 9 h ago

0

I had a very similar experience in the Southington CT store. I went in, there was a 40 minute wait, they put me on the list and I ran out to do an errand. I returned back in approximately 30 minutes and I was first of four on the list. The manager heather came over and took the person at position #4. SHe did a quick touch up and then she was on her way. No problem, I get it a guick fix to keep a customer happy. Heather then went asked the #2 and #3 person who would like to go first? At that point I said why do you have a check in procedure, Heather said I thought you wanted another stylist? I said how would you know that if you didn't ask? It just got real stupid and Heather who is the manager got extremely unprofessional. She smiles at me and says I don't feel comfortable cutting your hair, obviously because I was very busy that day and had rearranged my schedule to get a haircut and was now frustrated that I was being skipped over without even being acknowledged. I have witness at least three other occasions in this store with this same employee where she ahs been completely unprofessional when dealing with customers. Now I get it, you cant please everyone all the time but you can certainly handle EVERY situation in a professional manor. Heather is incapable of doing that and I believe she takes some pleasure in being completely rude to customers. I did get my haircut from another stylist and asked for the name and number of the district manager. she gave me the name and number of a Jeff, (hidden) and I have left him two message 2-3 weeks ago and have not heard back from him. It seems like a common theme with this chain to not have a high regard fro customer service or even following the rules in place ( sign in list) to keep everything going smoothly. Beyond disappointed in the way I was treated.

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unhappy - 44 d 11 h ago

Sorry about your experience there --- it seems to start at corporate , they do not seem to care and contact customers who are trying to get in touch with them . They do not seem to care about the way their employees treat the customers !

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unhappy - 44 d 11 h ago

0

" GREAT CLIPS " " GREAT JIPS " I will never step foot into another Great clips ! I can not understand how they can stay open . I brought my daughter in for a " HAIRCUT ONLY " Told the hair cutting lady that too --- so she proceeded cutting her hair & then started blow drying her hair ( which was not asked to do or permission to do so ) Then instead of a $15.00 haircut I was charged an additional $45.00 for a style ! Manager said she used a brush so it's a style and that's their prices . Called the corporate office and still haven't heard back from them . So I guess that is where this mess starts ! The other hair dresser used a blow dryer to blow out all the hair on the floor in her station and just blew it out on to customers feet , what a messy place , garbages over flown , hair all over , rude , obnoxious workers ! Place just sucks

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Mad - 46 d 4 h ago

0

I will never go there again. I took a picture with me and what I came out with was horrible.

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Sheila I am livid - 47 d 15 h ago

1

(SPAM)

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Mad customer - 48 d 9 h ago

(SPAM)

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New hire Tx - 52 d ago

Love working for the company. The manager in tx said working 12 hour shifts was mandatory. I have never heard of a company doing this. There is no way by the in of your shift you can give a quality hair cut. Is this really mandatory and some times 1 day off in a week.

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