Information, reviews and public commentary for US companies

 

Great Clips, Inc.

Rating
0.926164
Web
http://www.greatclips.com/
Address
7700 France Avenue South, Suite 425
Minneapolis, MN
55435
Phone
(800) 999-5959
Fax
(952) 844-3444
Twitter IDs
@GreatClips
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Anonymous - 9 d 8 h ago

I dont like the fact that I was the only one in waiting area and still was forth in line.wat happens to first come first serve? This appointment on line is a bunch of C***, Sorry to the Employees that had to deal with me walking out. That means my Family and I will find a different place to get our Hair cuts & Styles. It will not affect Great Clips with me and my Family leaving them since they make 1.3 Billion a year,it won't be none of our Monies,and now Great Clips is last on my list.

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PME - 14 d ago

2

As an employee of Great clips, I love the customers in our area and co-workers, tips, etc. however our owner is the worst I have ever worked for. She does not EVER back us up on anything, like a customer acting in an inappropiate way or letting their kid run around the shop tearing it up, etc, also peple standing right next to me as I am trying to do my job and breathing sown my neck! She sai they are allowed to do wahtever they want without any recourse, icluding violating my personal space. Now I dont mean a parent cannot hold a child's hand if they are fussing or scared, that is different, I mean not leiting us move around the chair and moving one of the empty chairs right up next to us in the way and watch. She keeps saying its a great clips rule. Baloney! its her rule. I love how she keeps changing the rules on us too like No blow dry styles if there are only 2 people working cause it slows wait times. Now she say take them because it improves productivity and customers wont walk away and shop doesnt lose money. Do shampoos, then dont do shampoos.....my God! which is it??!! Shes crazy

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Denny - 47 d ago

4

I have been a steady customer for about five years of Great Clips in Hawks Prairie Wa

The haircuts have been anywhere from good to outstanding, but always worth the price.

Sadly, last Sunday I was in bad need of a haircut and running late. While I was speeding to the shop, my wife called to ask for a little grace on the closing time, because I was going to be one or two minutes late.

We were told that no, they couldn't serve us, that it was a corporate law to stop receiving customers at closing time.

I understand the need for rules, so okay, that is how it is. I don't plan to go back to Great Clips because I want a more human experience.

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Stylist - 28 d ago

Great Clips gives ample hours each day for folks to get a hair cut. Yes, Great Clips has a closing time and as stylists, we look forward to it so we can go home to our famly.

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PME - 14 d 3 h ago

2

As a stlist I totally agree with you and NO closing hours are closing hours period! We have lives also and how would that customer like it if we went to his place of businss 2 minutes after they closed? I can assure you they would not open their doors. That is why they invented days off so people can get their errands done.

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michelle - 15 d 14 h ago

1

i got a perm at the great clips in ankeny at the one on ankeny blvd . it was orintel lady who gave me my its flat on top and its frizz . the girl that use too work there she gave me a perm it turned out better . i was very desdpointed with the perm i have now my top is flat and my hair is frizz. . ankeny iowa

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Mike, Hartland, WI - 16 d 6 h ago

0

I have been going to the Great Clips location at 3146 Village Square Drive in Hartland, WI for several years now. Today, I went in at 2:20 in the afternoon and there were no customers in the store. The store closes at 3pm and there were 4 people who signed in online. I attempted to do this before I drove over there and the app said walk ins only. With an empty store, I was told I could not get a haircut because there were 4 people who checked in online. I asked if they were serious since the store was empty and no cars were nearby. She insisted they could not serve me. I went back to my car and took 7 minutes to call a few other hair salons. No other customers showed up before I left. I will never go back to this location again. What a lazy, incompetent, and rude staff working there today.

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A friend - 16 d 10 h ago

0

I changed from Tommy Guns to your east hills location a year ago, in that time I have really enjoyed getting my hair cut, and beard trimmed, I do have a relationship with all the girls at that location. I know that nothing will ever be done about the problem I have as you stand behind your franchises, the owner, has had clouded vision over the manager at east hills because her district manager completely hates the manager. The district manager has been going behind her back for the whole year that I have been going to great clips, the manager there has been an asset, with having grown that store, without the support of the owner and or her district manager, about 2 moths ago she approached the owner and asked to step down from management as she had lost all trust, and was not getting support, I do believe the structure of the whole great clips Corp would be teamwork .....I think in a year I have been there 40 to 50 times, but I will not darken the doors of any great clips again my rating would be 5 stars for most of the employees at East Hills and negative to the owners, and district manager

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Pamela Allen - 18 d 39 m ago

5

I experienced an unusually kind gesture at the GEAT CLIPS in Gladstone, Missouri today.

Pollie my regular stylist, who is a dream woman to work with, noticed my level of angst because my hair is falling out due to chemo treatments. She offered a sweet, sincere hug and made quick work of a shearing to whisk away a my fears and start my next level of living. Then she said it was called "clips of kindness" and your company graciously absorbed my bill.

Thank you for being so kind to me and the many others you have helped. Please know it's appreciated. Not forget to thank Pollie. Everyone adores her and she remains the consummate professional laced with a special spirit.

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Cal gruening - 18 d 6 h ago

5

Beth at chathan rd. Springfield,ill.is awesome tell david hands owner in an email for me how delighted i was to go to his store and meet beth for the second time cal gruening (hidden)

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Amanda - 19 d ago

0

I had a horrible experience today at the Warner Robbins location.

I asked for a stacked bob cut. The girl said "ok". I sat down and the girl started cutting on my hair. After she cut on my hair for 10 mins she walks away and asks her manager "Miss Candy" as she called her if she could help her because she didn't know how to cut that style. Candy walks over looks at the back of my hair and says "didn't you learn how to cut a stack in class?" The girl said "yes but I don't remember." Candy told her crudely, "you aren't doing it right". Candy tells me that if I want it cut correctly I would have to go back and sit in the waiting area until someone else could do it and my wait would be about 30 mins. I was surprised and didn't know how to react. I quietly got up and went and sat in the waiting area. She then says that the other people waiting were now ahead of me. I said that's not right, I was already in the chair, why? Candy said that if I didn't want to wait I could just leave. I said NO, my hair is only part of the way done. So of course I sat there and waited. A gentleman next to me made the comment to Candy "what do you need a break?" Finally a different young lady told me to come on up to her chair. As I sat down she asked "you want a stacked bob correct?" I told her "yes please". She then explained that since the girl had already cut on my hair that in order to fix it, it would have to be cut shorter than I wanted!! "Ok, I guess that's what has to be done" I said. So yes in the end I got a stacked bob cut, but I had to have it way shorter than it should've been and I had waited 30 more mins. And yes I paid the $13 for it. Candy made comments "that I had been rude, she laughed that it was shorter than it should've been and told another customer I was just being a problem and didn't want to pay"!! NO that was not the issue, I am very unhappy with the service and DO NOT recommend for anyone to go to this location!! Candy as the manager should not have acted that way nor talked about me, period.

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Anonymous - 20 d 4 h ago

I received coupons for 7.99 haircut was very happy since I'm a regular customer just received them and came to use them at the place on las estancias in Albuq New Mexico and they were expired. I was not a happy person.I was the 3rd person who came in with the coupon. I feel since I patronize this business with my family at least 5 times a month it should have been validated.. I will take my business else where after this. Thank you Mary Bencomo (hidden).

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kent eastman - 45 d 10 h ago

why does great clips force its customers to use an app to make an appointment .i have been going to a certain store for many years but moved farther away and i was advised by my carrier not to use apps after i was hacked with a porno video oh i think i know some executives brain dead harvard grad son came up with it so long great clips

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Anonymous - 22 d 11 m ago

Hey I'm a Stylist at a Great Clips and you don't have to use the app it's jusy something they can up with to help people save a little by pre-checking in. Great Clups doesn't do appointments at all it's strictly walk-ins or from my understanding they are.

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Anonymous - 23 d ago

1

About 3 weeks ago ,I feel in front of your Arnold, mo store. No one inside came out to check if I was ok. I know that I was I'm the eye appt ood at least one of the employees. Because when I looked up I saw that they had witnessed what has happened. Thankfully I could get up by myself, and I didn't break any bones.

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Matt - 28 d ago

0

I had the WORST experience I think I've ever had during my recent visit to Great Clips. I'll start off by stating that I did come in about 15 min. prior to closing; however, in my defense, businesses have a close time for a reason, because it's the time that they CLOSE. Anyone in that door before closing should be treated with the same level of respect and customer service as anyone else during business hours. My hairdresser, Tracy Clinton, was the rudest, nastiest woman you would never hope to meet. She started off by publicly declaring the time and grimacing at the fact that it was 6:01pm by the time I was seated in her chair (stored closed at 6, but I got there at 5:45). She then scoffed at the fact that I was unsure if I typically get my neckline squared or rounded. I then realized this information was written on a slip of paper right in front of her; had she not been so preoccupied with getting out of there, she would have known the answer to her own dim-witted question. She then proceeds to gripe about how she is going to miss her bus, all the while jerking my head around like a damn rag doll. After buzzing the back and sides of my head, she then asks how much I want off the top. Upon telling her, she asks if she can use the clippers? I said that I would prefer it to be done with scissors. She actually argues with me at this point and states that it will look the same regardless. I'm not a moron, I know she just wanted to use the clippers so she could be done with me as quickly as possible. Just when I thought the extent of her rudeness could not go ANY further, she griped about me swiping my card at the improper time. I honestly don't know how she's able to make it in a profession that deals with so many people. I've been in both the restaurant and retail industry for several years, so I know all about hospitality and providing an exceptional experience for customers. This woman, didn't come close to providing a modicum of quality service. As someone who knows exactly how it feels to have people come in right at closing time, I get it, it's a little bit frustrating; however, at the end of the day, if this woman just HAD to leave work at 6 on the DOT, then she shouldn't be working night shifts. Tell that hag to pick up mornings shifts if she can't handle working nights without having a bad attitude. This is probably the second time I've had a hairdresser complain, out loud, about people coming in late. I'd think a company as big as Great Clips would tell their employees to shut their damn mouths and treat their guests with a just a mild sense of decorum. You couldn't pay me to set foot in that store one more time. Furthermore, if management at this store has any clue what they're doing, they'll repremand Tracy for having such a piss poor attitude toward the people paying to keeps the lights on. One last addendum, I got home and realized she totally messed up the back of my hair; you can clearly tell she didn't give a damn. Great Clips? More like Mediocre Clips....

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SherrieG - 30 d 12 h ago

0

Just got off the phone with my daughter who went in to a Great Clips in Kansas City Missouri this morning and she previously spoke to the stylist on the phone who encouraged her to come in, however when she arrived their promotional ad was on the door and when she walked in the door, the stylist quickly removed the ad and refused to offer services at the advertised price. My daughter was very upset about this and the stylist was very unprofessional. I suggested she contact the corporate office and log her complaint in with them and I suggest you all do the very same thing. Seems these people are no longer "trained" on good "customer service techniques" or good "business practices". Just because your business offers a more affordable service doesn't give your technicians a right to abuse practices or rude behavior. I personally have the mindset to NEVER trade with ANYONE who doesn't practice GOOD CUSTOMER SERVICE!

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Disgruntled employee/Slave - 45 d 12 h ago

0

I work & have worked at a few locations in chicago suburbs. This is a job that requires a College Education. YET WE ARE PAYED MINIMUM WAGE. THEY INTENTIONALLY MAKE IT IMPOSSIBLE TO MAKE PRODUCTIVITY/Commission as All Owners r Greedy Slave drivers. I have done hair for over 20 years. Yet still only get minimum wage messed up. The owners make 6 Figures even after pathetic pay to us , franchise fees & bills associated with business & still make 6 figures. While we are making POVERTY Level income. Total waste of money 2 go to beauty school anymore. The 1st prob 10 years of doing hair was making 50-65% commission. Now that franchises have taken over industry & Greedy Slave Driving Owners would make more working at Walmart. SADD SaDD. SADD THEY NEED TO GO BACK 2 NO FRANCHISES. PLUS COMPLETELY INCOMPETENT MGT. U WOULDNT HAVE TURNOVER IF U WOULD PAY UR EMPLOYEES 50% AS WE R COLLEGE EDUCATED STYLIST MAIDS CLEANING LADIES PSYCHIATRIST FOR CERTAIN CUSTOMERS CUSTOMER SERVICE & SALES AGENTS. YET WE R NOT VALUED NOR PAID. MINIMUM WAGE IS & SHOULD ONLY B 4 JOBS THAT DONT REQUIRE COLLEGE EDUCATION. WORST COMPANY EVER. OTHER WORST COMPANY AS BOTH RUN SAME MESSED UP WAY SPORTS CLIPS WE R NOT WAITRESSES. NOTHING WRONG WITH BEING WAITRESS. IT IS NOT CUSTOMERS RESPONSIBLITY TO PAY 99% OF R PAY. IT IS CHEAP GREEDY REPUBLICAN OWNERS RESPONSIBILITY

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Anonymous - 45 d 19 h ago

0

I went to Great clips in Westside Market,

5570 FM 423,

Frisco, TX 75034

I was there for my twin boys' haircut, the stylist 'Thry' was very rude since I had a preference for a particular hairstyle, she said she is doing me a favor cutting the hair the way I like otherwise she does her own thing... and she would not cut hair the way I asked...

Moreover, the other lady 'Mila' saw me having stay away from the broom, since I didn't wanted the loose hair get on my feet and shoes, she with a nasty laughter brought the broom right next to my feet and this is while in midst of my boy still on the chair getting a cut and when I froze in the very corner with the chair and broom, she wickedly started telling me to move otherwise she will broom on my feet!!! My husband came for my rescue and told her to give me space to get out of the corner so she can get the hair ... and her laughter was super loud after that... this was completely unnecessary of her cleaning and was very obvious with her loud laughter that she only did it since she knew that it was bothering me... (I call such people evil) !!!

Honestly I'm not even sure if these complains even matter...

Highly disappointed with your staff...

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Merle - 48 d 44 s ago

Great Clips, Owensboro, Michell, 9-4-18, 7:42 pm, Two bald spots in the back of my head.

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Coop - 48 d ago

0

Frederica Street, Owensboro

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Jerr - 48 d 8 h ago

0

Couldn't believe the prices at GC...mom has been going to Bo Rics for about 3 yrs and the shop is closing and moving. They charge $15.99 for a wash dry curl and comb out. I went to GC because it was closer and there was only one woman there with NO customers and she said she couldn't take care of her which turned out to be a good thing because when I asked about the price she actually told me it would cost $55.00. Talk about a rip off. Could then understand why the shop was empty...

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Anonymous - 50 d 8 h ago

0

The vista plaza in vista Ohio is awful! Jonathan the stylist was running his mouth and I heard him making threatening comments about another guy in the salon. This need to be brought up

Flagged for review. 
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Anonymous - 53 d 2 h ago

I will never go back to that place they lie about there open and closing time and every week it's all different employees so no wonder they are not good at there job they got to read your hairfrom the last one that did it pure trash

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I. Went to great clips in zephyrhills Florida last Friday sat in chair showed her pinterest pics she said you know this shaved of course I knew very short ears and back bottom with a gradual use of a no. 4 as I wanted she used at least a two on my whole back including crown bald on the sides I. Am definitely devastated she knew I was very unhappy but people this going to take months to grow to even resemble a decent head of hair looking at your complaints leaves me dumb founded as the your trying to resolve these .I would not allow the person who cut my hair to ever touch it I have many pics - 54 d ago

0

Debbie peppers

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