I went to a great clips in castle Rock colorado. There are always one person working tell 9, this is dangerous and I hope someone at the corporate can do something
I arrived at my Great Clips forty-five minutes before my stylist was scheduled to "clock in." I signed in through the employee at the cash register but when I informed the employee that I was going to wait for my stylist she said the corporate policy prevents customers from signing in before the stylist clocks in. What is worse, if 10 customers sign in on the wait list before the hair stylist arrives (thus permitting me to sign in) then she must cut their hair before me. Was this the intent of the "corporate policy" when it was instituted or an unintended consequence?
Elena at sunray gave my a style everyone compliments. Plus she's fun and interesting to talk to.
They have a very poor service at their local located in Village Plaza at Bunker Hill Houston TX, a lady named Latricia She make of my son with a cut which was not requested. She shaved all my son's hair without Ask how I wanted the cut, I just took the machine and shaved the whole head of my son. He is Very affected by what she did, she does not stop crying and she is depreciating because of her Who does not know the consequences of this. In my opinion she has to be removed from her job, not Knows how to treat people, and does not know how to give good service.
Whet to the Gainesville Georgia store on Thompson Bridge Rd and nor happy with my hair cut but only had 2 options and the person that cut my hair did a horrible job but she complained about the person before me so I was afraid to say anything, so now my hair is not doing what I want. So I want to make this right please.
This is a great staff. They have the greatest feeling when you walk into the store.
Shore drive in Virginia Beach has horrible management. It's sad who they just move up with absolutely no skill what so ever. The manager is. Complete snob & her assistant sounds like a whinny brat who is beyond lazy. I'll take my business else where.
I've been to 3 Great Clips today and none of them knows how to cut a flat top
That is very common unfortunately they are taught that cut at the "academy " so there's no excuse
It's a shame that great clips has lost sight in quality and will put stores 2 miles apart and these stores have to be staffed and with the low wages they pay these stores move unqualified team members into management out off desperation so quality has fallen. There is no pride in cosmetology with this company. If you are looking for a job, think again before you work for great clips
Totally agree with everything you said and more I feel since I have worked for this company for more than half my career we moved to calabash and went to work for the owners of the Shallotte store which I have never met. You get worked up to 10 hr shifts that's with a split shift no mats anymore and then your body takes a beating so I have never quit a job in my life without notice and under good circumstances but I did this time....was having problems with my right shoulder and chest from over use wanted to wait to see if the dr could rectify the situation but the manager was too worried about the schedule wanted me to put the last day I could possibly work I asked if I could change it after I saw the dr and she informed me the higher ups would not agree with that so I got upset and quit am now on prednisone for the inflammation and if not better in 5 days will have to go for ct scan so no these are uncaring people with no reguard for anyone's well being in my opinion....never have I ever worked in these conditions along with having to make up shortages when everyone is not accountable and so many hands in the drawer....and expecting 2 women to move all the hydraulic chairs so the floors can be cleaned which my husband insisted on coming to help wrong wrong wrong
I went into your store located on Highland Rd Howell Michigan and first of all the stylist( Carly) mind had to have been somewhere besides where she was had to give her my phone number twice and then proceeded to sit down and she started buzzing my hair with clippers ( never use)( My husband was with me as her was getting a hair cut also) so she proceeded to shave me as if I was a man. Another stylist walked in and she proceeded to walk away from me and go mingle with the stylist that had just walked in leaving me pissed off because she had already shaved the back of my head and one side I told her stop this is not what is usually done. (I visit your salon at least every 3 to 6 months) So here I sit with a bowl cut my head shaved like my husband and all she says was oh sorry. Went to the computer to look at my last cut and says or I read your husbands cut. I look like a dork with no hair and I have a professional job and this girl screwed my hair up. I must say after this I will never return and give you my business this is totally unexceptable of a stylist.
I am a regular customer for Letty every three months. I tip generously to your employees.
I've been a customer ever since you opened a GREAT CLIPS at PARKWOOD IN PARISH.
This time on November 10th, 2016 I walked in and got my hear cut by Letty, when I handed her a $50.00 bill she instructed me that she couldn't except it....only a $20.00.
I asked her to call up the owner who so happened to be there at that time, even though there was a manager by the name of Tammee.
Had I known the manager was on the premises, I would have talked her first rather the Mike Hill. He, could go back to school and learn to deal with customers better then he did, because his communication skill are lousy.
When I made a suggestion about the policies of the business, he acted like I was telling him to change the policy. Mike Hill, didn't ask me to sit down to explain why they only take on $20.00, but your manager Tammee diid give me the courtesy to explain, when I went back to get my receipt, which I did not receive.
I will give more respect to your manager of GREAT CLIPS, then I have from MIKE HILL.
Your great clips owners are the worst. They dont care about employees all they care about is their money. As someone who works for them they dont treat us with respect. They posted this on facebook. OFTEN TIMES...I HEAR STYLISTS REFERRED TO MY CLIENTS, MY CUSTOMERS....NO....NO...NO... ITS GREAT CLIPS CUSTOMERS!!! WE DO THE MARKETING... I.E..COUPONS, PROMOTIONS, ADS PAID FOR BY US.. YOU RECEIVE A BI WEEKLY CHECK FROM US...WE PAY YOU.. THEREFORE, REMIND THOSE NEW STYLISTS AND EVERYONE, IT'S GREAT CLIPS CUSTOMERS... THEY COME TO OUR SALONS. ITS NOT A BOOTH RENTAL.. Honestly if it wasnt for the stylists they wouldnt get any money.
My neck and upper back still ache, your chairs and shampoo bowls at Great Clips Falls Pointe Shopping Center, 9660 Falls of Neuse Rd #136, Raleigh, NC are a health hazard! Numerous customer complaints have fallen on deaf management ears.
I was told the new bowls are too high and old chairs too low, "all of the weight rests on your neck" unfortunately I realized this first hand.
I had my hair shampooed & styled yesterday,11/4/16 in Sartell, Mn & the gal that did my hair was slower than molasses. She also doesn't know how to style hair. She needs to go back to beauty college & get more training. One gal gave her a round brush which she never used. another came over & took some type of spray so she could flat iron my hair. She worked on my hair trying to flat iron it form 1:20 till 2:50. I say a very long time for a style that could've been done in one half hour. When she finished, I went to pay & she says $51.00. I said; how much? She repeated $51.00. I wrote her a check & she asked if I wanted a receipt & I said, yes. I normally don't take one, but wanted to see what it said. She put down; Formal Style! Never did she tell me that I'd have to pay that amount as I always pay $21. She literally ripped me off for her inexperience! The only thing she was experienced at was charging me for 2 and a half styles.I will never go back & I intend to find out who owns that salon. I took pictures of my hair to show them what she considered a formal style. What a joke!
Great clips sucks you might as well work for fast food you would make more money
On November 2nd 2016 I was in your Palmer great clips and witnessed one of your stylist, I believe that a conworker called her Terry, answer her private cell phone while cutting a customers hair and continued to cut said customers hair while talking on her cell phone. I sure hope these are ethics you do not condone. I won't be back because I wouldn't want my hair cut by someone talking on their cell phone; that's terrible customer service.
I would like to know if great clips is suppose to sterilize their hair cutting utensils, cause the last two hair cuts I've had, my neck has had like knots come up on it, they eventually go away, but one was so severe I went to the doctor about it, I think things should be properly cleaned when dealing with people, cause it's just nasty if it isn't.
I was a stylist in CT. From what I heard its not just this location but a huge portion of locations where owners overwork employees, pay terribly, only care about numbers and making themselves money. Me and my stylists never got breaks and when we walked off the floor to take a quick bite of food, sip of water, or even use the bathroom we were looked like we have 2 heads from the owner who is there 24/7. There have been countless times we were forced to work all alone. I became a hairdresser to make people feel good about themselves and be creative, not to be a robot and do 13-17 minute haircuts and feel rushed to do as many cuts as possible in an hour. You don't get paid for breaks (if you can even take them), you never receive more than a 25 cent raise (if you're lucky and even get a raise). I highly regret ever working for this company.
I walked into a Great Clips at 0900 this Friday 10-28-2016 and was met by April. I explained to April that I had a coupon for $8.99 which I had misplaced and was wanting to know if she could accommodate the coupon. She told me she would accept the haircut price. I sat in the chair and immediately noticed a foul odor of cigarette butt coming from Aprils hands. Her hands smelled awful as she worked around my face and head during the haircut. As I proceeded to pay with my debit card April started to make verbal threats telling me she wouldn't do any favors for me and continued to make more comments when I didn't leave a tip on the receipt. Very Disappointed with the level of service and poor customer service from a filthy stylist. Poor and unacceptable performance!
The new owners in Greenville sc, Nancy Austin is the worst I ever worked for and the wages they pay are embarrassing. Don't waste your time working there. They don't care for employees and managers are paid 9dollars hourly. . They needed to stay out of sc and stay in Tennessee. Very unprofessional. Navy creates drama. Very thankful to be out of great clups
I worked for great clips 12 years without appreciation. I was a manager my while career and thought it would get better I it never did then a new franchise took over in January was the worst franchise I ever encountered. I resigned 1month ago and went to work for great clips biggest competition. Wish I had done this years ago. I make more money now as a stylist than I ever did for great clips. The turn over is terrible with great clips. The wages your company pays is embarrassing. Don't waste your time with great clips they don't care for employees. From Greenville sc
Have had great luck with this company. They just recently messed up while cutting my hair and when I went back in to have them fix it they were very nice and I had a good experience!