Information, reviews and public commentary for US companies

 

Great Clips, Inc.

Rating
0.709677
Web
http://www.greatclips.com/
Address
7700 France Avenue South, Suite 425
Minneapolis, MN
55435
Phone
(800) 999-5959
Fax
(952) 844-3444
Twitter IDs
@GreatClips
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DMHK - 4 d 13 h ago

I am a girl... my sides look like I am entering the monastery.... PLUS one side is cut a 1/4 inch higher above the ear!!!

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Anonymous - 5 d 19 h ago

I visited your location 8459 Colerain Ave. Cincinnati, Ohio. The manager name Jessica was very rude . I wanted to get a style of which your sign states you do. She did not want the stylist to service me. I have been there several times and never had a problem. I will never go there again and I will tell others how rude she is. Patricia

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Anita - 9 d 15 h ago

0

My husband just got a haircut at Great Clips Country Fair Plaza, Canton, Ohio. The technician was Shardae. She cut my husband's neck with the T shears and never apologized or said anything. She also didn't give him the senior rate for a haircut. He was so upset, he just paid and left.

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Ann - 10 d 15 h ago

0

The location at 4113 South Harvard Avenue in Tulsa, Oklahoma has the worst management I've ever seen.

Who I believe is the owner is an arrogant man and the girls that work there are nothing but white trash!

The hairballs that come out the back door could stop a car. It is in front of a prominent grocery store and next door to a very nice

national pharmacy chain. I wish that someone could please do something about this poor excuse for a business.

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EJ - 14 d 17 h ago

0

I called in advance to see if Stephanie was working at the Hilldale Branch in Madison. She cut my hair once before and did a good job. I was told that they only accepted walk-ins so I headed on over. Once there I was told it would be a twenty minute wait. After 15 min. she finished a customer. I was the only customer waiting. While she cleaned up the hair two guys walked in. She told me me both would be cut first because they checked in online. I walked and won't be back!!

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Barbara - 17 d 9 h ago

0

I had an injury to the back of the skin on my neck from one side to the other. When she was shaving the hair on my neck I told her something was very sharp and burning my neck. She tried to tell me she just pulled a hair on my neck, but I knew that was not what happened. This was at the salon in East Peoria, Il. I spoke to two managers. One was the owner David Hands. He has seen the picture of my neck and even said it looked painful. He said he would pay the doctor bill if I went, but that was all he would do. He told me it must not hurt very much because I did not go to a doctor. He said the hair dresser should have known that her shears needed sharpened. My neck felt like it was on fire. I kept an antibiotic on it. I thought that I should have been compensated for my injury.

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Rick Nuncio - 24 d 15 h ago

1

Very bad Service.....rude not answering phone

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Matthew - 25 d 17 h ago

1

Over heard two stylists talking about selling/buying pot from eachother in the shore drive store in Virginia Beach. I even think a stylist has was high cutting my hair before at that location. This was my last time going to the location, I will take my business some place else.

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Joy - 27 d 41 m ago

Great clips In Snohomish Wa. At Bickford Rd. Was very very rude and unprofessional. What happened yesterday is not very nice I walked in and took my name and the lady who took my name she never gave a waiting time she have a costumer by that time takes her 20 minutes to cut his hair then second costumer it takes her 40 minutes she's talking and pause. I was very disappointed. No wonder you guys lost a lots of costumer.

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Anonymous - 26 d 24 h ago

I hope you don't talk the way you spell and write sentences!

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Ali Baba - 25 d 18 h ago

0

@ Anonymous

What branch ob de hoomun tree dat be???

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No Phone Number? NO HAIRCUT! - 67 d 13 h ago

0

I was refused service twice at two different Great Clips locations for wanting a haircut using just my name. The first time was at the South Medford location. I had been going there since it opened and enjoyed the Veteran's discount. I always just used my first name. A number of months back I went in for a cut and the "lady" told me she couldn't give me a cut unless I provided my phone number. She was amazingly rude from the start and appeared almost pleased that she could refuse to allow me to get a haircut. She explained that if they didn't get a phone number it would appear to the owners that they were not getting repeat business and that she could get fired for that. I just left and went to Supercuts, but decided that I was no longer giving Great Clips my business. Today I decided I would give them another chance but I would go to the other location in Medford. Just my luck, the same women was at the other location, now several months later. She asked me for my phone number and I said it's not in their system, could I get a haircut using my name? I could tell at that point she recognized me. She instantly aired a pretentious pleasantness and told me they have to have a profile on everyone in case they contract some sort of disease. I said, I can't get a haircut using my name? She said, No, it's Oregon Law. I asked her her name so I could call corporate. Stephanie. So I left and went to Supercuts. I did try calling corporate, but it's Presidents Day, so no one was available. It doesn't matter at this point though, that was their last chance. However, I would like to know the truth. Does Oregon Law require a phone number to get a haircut, or do the workers require a phone number so they don't get fired? You know they're both BS. No one else "requires" a phone number. And yes, I do have one. But they're not getting it.

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Anonymous - 26 d 50 m ago

Honestly, I've worked for Great Clips for years. No, the phone number is not a necessity. However, it helps us tremendously when creating your profile in the computer system for several reasons:

1. It allows us to look you up in our computer easier. I personally prefer to look up with phone number because its way easier than using your name (i.e. what if someone mispelled your name? Then you'd have duplicate profiles in our computer)

2. If you travel to another Great Clips location, the stylist can look you up by phone number and has the ability to pull your profile from the other location you've visited. That way your haircuts stay consistent because they can see your notes from previous haircuts.

Another reason I like the phone number being in our computer: If you were to leave something at our store, such as your coat or even your credit card (it happens ALL THE TIME!), I can call you and let you know that we have it. Your phone number and all of your other information is not going anywhere other than our computer system, so there really is nothing to worry about with giving a phone number.

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JEANETHSANCHEZ316@GMAIL.COM - 27 d 19 h ago

0

I VISITED GREAT CLIPS IN SALINAS CALIFORNIA ON NATIVIDAD RD YESTERDAY 3/31/17.. I WAS VERY DISAPPOINTED. I HAD BEEN A LOYAL CUSTOMER FOR A FEW YEARS NOW AND WAS JUST IN ODD OF HOW MY SITUATION WAS HANDLED!! I HAD CHECK IN ON LINE TO GET WHAT I THOUGHT WAS GOING TO BE QUICKER SERVICE.I HAD TAKEN MY CHILD WHOM HAS BEEN DIAGNOSED WITH AUTISM.. NOT ONLY IS HIS PATIENCE VERY LIMITED BUT I HAD MORE THAN 40 MIN WAITING. ABOUT 6 PEOPLE WAITING FOR A HAIRCUT.. ONE EMPLOYEE WORKING AND ANOTHER ON WHAT IM ASSUMING WAS A 1 HOUR LUNCH.... AT MY ARRIVAL THE GENTLEMAN AND ONLY HAIRSTYLIST ONSITE ASK IF I HAD CHECKED IN WHICH I DID ON LINE!!! HE NEVER APPROACHED ME TO CONFIRM MY ONLINE CHECK IN.. WHICH THEY HAVE DONE SO IN THE PASSED FOR ME... AS I WAITED ABOUT 30-40 MINUTES A COUPLE OF YOUNG LADIES WALKED IN AND AND THIS HAIRSTYLIST CHECK THEM IN.. AS THE OTHER STYLIST WAS RETURNING FROM LUNCH HE STARTED TO CALL OUT NAMES AND ASK FOR MINE.. I SAID MY SON NEEDED A HAIRCUT AND I HAD CHECKED IN ON LINE.. HE COULDN'T FIND MY INFORMATION.. BY THIS TIME THE STYLIST THAT I HAD TALK TO ON MY ARRIVAL APPROACHED THE REGISTER AND SAID "YOU ARE NOT ON THE LIST IT LOOKS LIKE YOU MIGHT HAD CHECK IN AT A DIFFERENT SALON I WILL BE ADDING YOUR NAME TO THE BOTTOM OF THE LIST AND NOW YOUR WAIT TIME WILL BE ABOUT AND 1:30 MIN" I FLIPPED HE PUT ME AT THE BOTTOM OF THE LIST BECAUSE MY INFORMATION WAS NOT FOUND.. NOW THE OTHER 2 YOUNG LADIES THAT HAD JUST ARRIVED WERE GOING TO GET THEIR HAIR CUT BEFORE MY CHILD'S... POOR CUSTOMER SERVICE.. WILL NEVER GO BACK AGAIN

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Anonymous - 37 d 20 h ago

5

i was in the dalles store today my ticket number is 95727 i has sarah.

i just want to say tht sooo often people are quick to complain when something goes wrong however i need you to know that my experience was awesome

great service she asked questions and cut it how i wanted it, she was pleasant she smiled i am thrilled and will definitely be back.

pam

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Scott - 63 d 13 h ago

My family and I used great clips when we lived in Marion Nc and the service was awsome very short waits and very prompt service. My job has transferred me to sc. I used a North Charleston location while on business and again it was perfect. We live closer to Columbia so we have been this way more so I have used a Lexington location that was awful and now I'm at the Harbinson location and it is even worse. The place is full and people are setting around ready to leave. You have 4 girls on a Friday night one is standing on side walk on her phone one is standing in the middle of the isle talking to a customer Friend for the past 15 min. About personal stuff one is cutting someone's hair and keeps stopping to talk about her week and only one girl pumping out customers. Don't know who owns these locations but the two locations in Columbia that I have been to so far are not at company standards. Very very very poor customer service. Have to search for another location because I want be back to this one ether . I was told 25 min and that was a hour and 15 min. Ago. And they need to work on there on check in

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Matt - 64 d 12 h ago

They need a new system, corporate clearly does not realize what kind of money they are losing. I check in online with a 36 minute wait, 20 minutes later I am sitting here and it is saying 52 minutes. No point to having an online check in if you are still waiting for that long. Your system should be set up to show how many stylists you have and when they are on breaks or leaving for the day. This has gotten a lot worse in the past year and is quite ridiculous.

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JW - 95 d ago

0

Is it right for the franchise owner to fire a stylist because they had to deal with death of a loved one? That's what the owner of the Great Clips in Lees Summit, MO on Woods Chapel. Was hired to work every other weekend since I had another job. I began helping them since they needed help and cant keep anyone worthwile. They had me on full time when I had to go home, so I was fired! Couldn't believe this. I have been a good employee sincell day 1 and did not deserve this treatment. Horrible franchise owner!!

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Tamra - 69 d 7 h ago

0

I was told I couldn't go to the back and take a few sips of water without punching out. I am a diabetic who is insulin dependent. I have an appointment with an attorney.

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Tamra - 69 d 8 h ago

0

Does anybody ever wonder why they are ALWAYS hiring?

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Irated customer - 69 d 15 h ago

Great Cilps on loose and tropical. N. L. V. Nv. Manger Nannette Nichols is one of the worst !! Made my mother wait 40 minutes before her stylist could place neutralize, For a perm. On her hair- claiming she was allergic to the smell. My mother ask if she would receive a discount . But was told no. If she is allergic to chemical smells why is she in this business!!

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JP - 80 d ago

0

I just had the worst customer service that I can remember anywhere. I went in at 10:50 today to the Brighton Park Store in Frankfort KY. The woman that attempted to check me in was scowling, angry, sarcastic. It was the worst customer service i've received anywhere ever. She'd stranded her co-worker at her station with four customers waiting. One guy walked out after seeing the way I was treated. I said I would go elsewhere and she said "good". I went down the street to Super Cuts and had a great experience. I'm going there from now on after 15 years with Great Clips. I told the Super Cuts woman the story and she said,...."i used to work there that is just (Name Deleted), she's often like that." You just lost a 15 year customer, although from what I've seen you probably couldn't care less either.

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Anonymous - 80 d 9 h ago

0

This company is really getting worse and worse. Very dissatisfied and won't be back. Every review I've seen about working there or a client's experience all are terrible

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JDS - 81 d 19 h ago

1

Well services is not bad, I went to great clips in shiloh crossing, morrisville, yesterday and my stylist name was Angie and is really frustrare heard from your stylist make comments or look upset about each client, and she refuse take one customer and prefered took me because she have long hair to work on. Is another white or Hispanic lady handle the situation in professional way. Thank you for let me express my self..

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Candy - 91 d 13 h ago

I find it finny how everyone has something negative to say but keep returning lmfao obviously you can't make everyone happy but some of you people are ridiculous ok Mr/Ms I'm leaving because I'm inpatient and want to be put in a chair immediately hello nope that's not the way it works you big dummies plus that's what clips note are for stupid asses so you dnt have to repeat yourself about what you want if you're obviously not happy with your cut say something dnt be a missable little piece of shot about it and come to the internet with it be adult and address the issues at hand in the store duh but anyways sorry not sorry you welcome

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Cindy - 82 d ago

Excuse me Candy. I did say something with no results.

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