Never will I ever go to another great clips again. I am actually still at this place waiting for the past hour waiting for a haircut. They have two employees working, and I have been third on the list since I've got here. First off they told me my wait would be 25 min when I got here and now it's been over an hour. It's like there way of trying to keep me here. You knew it would be longer and honestly should be your policy not deceiving your customers. I will never recommend this place! This is a disgrace.
My family and I used to go to Great Clips all the time but they sure have changed. I went to the one I usually go to today and the lady who cut my hair was very rude to me. I had to tell her 3 times how I wanted it cut and she said she ought to charge me by the once because I can't make up my mind. Then they were very rude to my grandson and granddaughter. They said some pretty crappy things to them. My family and I will never go to another Great Clips again.
went to great clips ashland va. Was told a few minutes. Then someone shows up with three kids. Then they start
telling people it will be one hour. I left never to return. Poor company
St louis mo. Telegraph store: me and my son walked into store no one was there but one other customer standing waiting for service. We both stood there for a few minutes then I sat down waiting then finally a worker walks up so I stand back up and wait my turn to check in. The worker finally checked in the lady in front of me and brought her back for her sons haircut and she ignores me and the other workers that I can see sitting in the back drinking a soda did nothing but being rude I will never go back to any great clips they are a waste of time and money and there haircuts are the worst I have ever had it is just convenient but not any more will I waste my time or MONEY what a joke called a company wakeup corprate
Worst hair cut in history. Want my money back will never go there again and ill do my best to make sure everybody that will listen to me won't go.
Mathews NC , Sycamore Commons
I was in Great Clips in Mathews sycamore commons yesterday getting my hair cut when what appeared to be the owner started yelling at a stylist right in front of all the customers. What I heard was I care about the customer and the customer is always right but if he really cared about his customers then he would of taken care of that matter somewhere else and not in front of the customers. I am in customer service and I know this is very unprofessional behavior. I don't know what it was about but I did not need to see that when I am getting my hair cut. I felt so bad for the stylist she looked as if she was about to cry. I will not be back to this location I felt this could of been handled in private. I hope that stylist files a complaint with the corporate office I would.
I have always gone to Great Clips to get my hair cut. This location is very convenient, however, it has gotten to the point where I hesitate to even go there anymore. Whoever is managing this place speaks very poorly of her staff when they aren't around. I believe her name is Jess or Jessica. Several times while I was there over the past few years, waiting in the seating room, conversations spoken about her staff to another stylist seem downright unprofessional and very immature behavior. Also, this might explain why since I have been going here, there is a revolving door of stylists that come and go. Being such a small town, I can't imagine someone giving up their job so quickly, which are hard to come by around here. So why is there such a big turnover of stylist? It's hard enough to find someone you really like the way they cut your hair. You get comfortable with one and the next time you go for a haircut, they have disappeared and left. Please take a closer look at management in this location.
Went into the store in Florence SC to get a cut for me and my 2 girls. The stylist that cut my hair before was there and I was so relieved! I am mixed and my girls hair is also of mixed texture. It's hard to find someone that can cut or hair to our satisfaction. I was told I could not choose who would cut our hair. I asked for the manager and then about 3 other stylists walked up as well. They began chiming in that they had a rotation so that they could all get paid! My concern is not how many clients they have each. It is with me being comfortable with who is cutting my hair. This is the most ridiculous thing I have ever heard! Definitely filling a complaint!
I visited the shore drive location and had my haircut from a girl with shorter red hair, she was very snotty & didn't ask me what I wanted but just followed with what the notes said, it was not what I wanted at all. She was very rude about it. My old stylist wasn't there that day, I will take my business elsewhere
Checked in online (for faster service right?). Waited 45 minutes today and literally everyone who came in kept getting served before me. The front monitor wasn't working so I kept asking the receptionist... "oh only another 10 minutes". At one point, I was the ONLY person in the waiting area. Someone literally walked in the door and they waited on him right away. Finally I left after 1:15 minutes of waiting. HORRIBLE for a town of only 10K.
I pretty much get my haircut there at Great Clips, on Veterans Day they gave me a card for a free haircut next time I come in. When I went to use it finally because I didn't need a haircut prior to this ,it was expired 6 days ago, instead of honoring it as a veteran I was turned down flat. I could see this if they were busy but they were not they were sitting down. If they wood of honored it I would have gave them a nice tip. But they lost my business they're so damn Petty don't want to get off their butts.
Went for a trim today and I was disgusted by the guy in the salon whining about his feet hurting from the floors. He whined to the other stylists there the entire time. He stated that he owned his own flooring company previously and this was unacceptable because he had bad feet. I will take my business elsewhere from now on. If I want to hear whining I will go to preschool with my granddaughter. Unprofessional period.
My hair is offul cannot get my hair to look right now you cant fix it cause she cut it too dam short this was at central park fredericksburg va her name shawie she has been cutting my hair at lease three times this is the first bad cut i have gotten in a while i have been a customer for many years and I don't want to get anyone in trouble i feel i should get free hair cuts for the way my hair was cut with a razor first time ever. Dale Cochran (hidden)
How do u file a complaint I go to great Clips in manchester nh and a lady in there named gabby was so rude to my mother we've been going there since they opened and this girl is no people person and shouldn't be working there .there is one woman that's is so nice her name is Jenny sweeties the girl and the manager her name is kat.but they need to get rid of gabby its making them look bad I love the place but gotta get rid of gabby the rudest one there
I am going to file a complaint on the Great Clips in San Antonio the one on Nacogdoches and OConnor. I have been going there for years my husband gets his haircuts there as well as my 4 children.This place is very unprofessional well i came to find out, the stylist her name is Mishell. started having an affair with my husband. I managed to get every message, picture, phone call videos , exchanged by the 2. This Mishell despite knowing the fact my husband is married continued the affair. She had no respect for me, my children or even herself.I dont think she has any busniss working in a place so social if she cannot respect first of all herself or a married man. God knows if there are other men she had an affair with. Worse place ever never will any part of my family get any more service from my family.
I want to file a complaint regarding a 'stylist' at your store in Overland Park KS. Her name is Christine or Christina. She was stationed at the 2nd chair behind the register. This was on 12/21/16 a little after 5pm. This has to be the worst haircut ever. She has no business cutting anyone's hair!
Today I had a really bad customer service experience at the new Shop on Cedar Rd Chesapeake, Viginia.
1) I signed in and was told it would be at least an hour, if not longer. 11:45.
2) I came back at 12:50. My usual hair stylist says, "Sorry, Charlotte. It wasnt me"
3) Another sylist said, I didn't think you were coming back, so I took you off." So when I asked what were we to do about it, she said, "I'll put you back on the list at the bottom."
4) That was an unsatisfactory answer, so I rejected her offer and left the shop.
5) Then she comes outside and informs me that she will take me immediately because the nice lady who was waiting said I could go ahead of her.
6) Frankly, I should not have to depend on the kindness of a customer to be treated with equity and to be provided good customer service. Thus, I declined all offers and left.
I have patroned this shop since it opened, and have been a Great Clips customer for over 15 years, but you can be certain I won't be treated so rudely again.
Sincere regards, Charlotte H. Worley.
Good day ! I am sorry to have contacted for this mishap! I just bought 6 great clips for seniors @ 9.99 . This sale comes once a year so being a senior I bought 6 for next year. However the last time I was there I use my great clips card and was told that I do have one more hair cut in the card but today the manager said that there was not . Now should I return the 6 I bought last Friday because I think some is not right. I have been with great clips for the past 10 years. Now the manager bent the card and didn't give it back. As a senior I shouldn't have these issue . I also make sure that they get a good tip. Now you tell me should I take the 6 I just bought returned for a full refund . Now don't get me wrong but I think that was not right . Mrs Rajwanti Joseph (hidden) . Thank you
Shitty company, shitty franchise owner, shitty regional manager, shitty managers. You won't go far in this company, you have to work a ton of hours to even make money, no vacations, no sick days. They hire washed up stylists or ones that have no idea how to cut hair. Worst company I've ever experienced, unprofessional and I've never seen so many stylists in and out of a work place.
Jenny at your new Waxahachie, TX location is amazing! She is very detailed and hardworking. The hair product she recommended was exactly what I was looking for. My 8 year old son looks forward to getting his haircut by her. She always has a smile on her face. I feel Jenny is a true asset to your company.
I have normally had good experiences but today I saw Melissa at the great clips in Birmingham,MI on maple and Woodward and she was absolutely terrible. From the very beginning she had a terrible attitude and made rude comments to me about how I was wrong the way I was asking for my haircut and the proper terms. She might have been on some drug but she was cutting way too quickly and it was scary. She cut her own finger and then was just a mess. She was forceful with my head and just overall terrible. I still tipped her because I felt bad but I'll never go back
I went to a great clips in castle Rock colorado. There are always one person working tell 9, this is dangerous and I hope someone at the corporate can do something
I arrived at my Great Clips forty-five minutes before my stylist was scheduled to "clock in." I signed in through the employee at the cash register but when I informed the employee that I was going to wait for my stylist she said the corporate policy prevents customers from signing in before the stylist clocks in. What is worse, if 10 customers sign in on the wait list before the hair stylist arrives (thus permitting me to sign in) then she must cut their hair before me. Was this the intent of the "corporate policy" when it was instituted or an unintended consequence?
Elena at sunray gave my a style everyone compliments. Plus she's fun and interesting to talk to.
They have a very poor service at their local located in Village Plaza at Bunker Hill Houston TX, a lady named Latricia She make of my son with a cut which was not requested. She shaved all my son's hair without Ask how I wanted the cut, I just took the machine and shaved the whole head of my son. He is Very affected by what she did, she does not stop crying and she is depreciating because of her Who does not know the consequences of this. In my opinion she has to be removed from her job, not Knows how to treat people, and does not know how to give good service.