Information, reviews and public commentary for US companies

 

Great Clips, Inc.

Rating
0.914027
Web
http://www.greatclips.com/
Address
7700 France Avenue South, Suite 425
Minneapolis, MN
55435
Phone
(800) 999-5959
Fax
(952) 844-3444
Twitter IDs
@GreatClips
General profile image

Marie - 20 m 12 s ago

0

I went to Great Clips to get my hair cut Saturday March 23,2019.

I asked the hairdresser to trim my hair cause it was in the stage of looking awful

Cause I was growing it out.

It had hair sticking out everywhere from my hair being curly she cut my hair alright

OMG! I said I asked u for a trim what do u call this! Still had hair sticking out everywhere when she was done

My bangs were cut to short and way uneven,my hair by my right ear was cut to short and hair over left ear was not even cut,my hair was a friggin mess my son said who the hell cut your hair it look awful

So the next day I went to another salon to have them fix my hair thank God they did

After paying 17.00 at great clips I had to pay another 17.00 at this other place plus tip

All I have to say is I want my money back writting to corporate of great clips

If u value your hair stay away from great clips!!!!

Pissed off customer

General profile image

Barb - 19 d 38 s ago

0

I have went to great clips before with good results, but when I went in on Monday, I am very unhappy. I showed the gal, Heather a picture of how I wanted it cut.. she glances at it and never looks again. She had it styled so it looked good, till I shampooed it. It is cut every which way and now have a bunch of hair in the back that wont lay down, its chopped up and I can not do anything. Now I have to wear a hat and thinking of buying a wig it's so bad. Will never go back again. I am asking for my money back and I better get it.

General profile image

Student of U of I - 13 d 11 h ago

0

I'm a student at the Uof I and o was sitting in the parking lot getting ready to go in an get my hair cut and I seen that short blond hair fat girl Heather buying some kinda pills from some girl in the parking lot and this was st the Champaign great clipes and she also works at the great clipes in urban so when I seen that I new I had to stop going to both places because I dont want no one like her cutting my hair and messing it up does great clipes even drug tes there employes if not they need to especially with girls like that heather girl cutting hair on drugs

General profile image

Anonymous - 18 h 49 m ago

You claim to be a college student. You have so many grammatical errors and misspellings in that post it's sad.

General profile image

Gringo - 17 h 37 m ago

0

@ Anonymous,

Thanks to the great edjewcation in the USA.

General profile image

Anonymous - 17 h ago

With this grammar it's a bad sign that you made it past 4th grade.

General profile image

Luke - 19 h 10 m ago

0

I always go to great clips but the last time was horrible and i proble am never going again the staff didnt no anything and were not giving a crap and their were kids knocking over gel and no one said anything it has got out of control and need to be fixed the great clips on Portage MI

General profile image

Marge - 24 d ago

0

I would like to submit a complaint concerning Great Clips 1244 Kingsway Rd. Seffner Fl. I went to get my second cut from the head stylist, because I had a first cut and I liked it. What a mistake, this person literally gouged my hair on the left side of my head. Like if a child cuts their own hair, how that looks. She remembered me, and the picture I showed her the first time, so I said I wanted it the same way, but a little shorter on the bottom back, and I don't like my hair over my ears, I always tuck it behind my ears, so I said would you cut it so I don't have to tuck. So she cut.... When she spun the chair around to show me the cut, I was shocked at what I saw. I told her she went to short on the crown of my head, I feel like I look like a cone head. She hadn't cut the sides like I asked her to do, I still had to tuck. and my bangs needed trimming so she made a couple of cuts on my bang and all of a sudden she very unprofessionally slammed down her scissors and said, " that's it I am not cutting any more of your hair." I honestly believe she ruined my hair on purpose. I say that because I liked the first cut I got from her, so I know she could have cut my hair properly. The big question is why didn't she? What ever the reason, she did not have the right to totally ruin my hair. I will take months if not years to get my hair looking good again. My trust in Great clips is gone.

General profile image

Anonymous - 2 d 17 h ago

Great clips doesn't care what stylist at individually own franchise,which they should- because I came back for a redo and it looked liked a four year old did it and I got attitude,when people from other states are giving the same story- the really need to look into it!

General profile image

Jeff - 2 d 17 h ago

Went to the Thomas and 44th Street location in Phoenix Az and my haircut is so bad I don't want to leave the house- I went back a few days later because I wanted it fixed- big mistake- the woman at the counter said I wasn't in the system and she was the one who cut my hair!!!! Finally they agreed to a redo and the other woman cut two strand and snottingly said that's all she's allowed to do under great clip guidelines because that would be a another haircut,when you mess up you should make it right,I know it's a franchise but it reflects badly on you guys as a whole,I really wish the reviews would allow me to show pictures of the hack job- I've heard others horror storys of this location ,

General profile image

Concerned citizen - 7 d 12 h ago

0

Is it normal practice of your management to bully and intimidate their employees? Very unprofessional!

General profile image

Tom - 10 d ago

1

Very poor attitude at Colorado Springs Centennial location. Hair dresser was having trouble with her clippers and was moody and resentful. Was non communicative with me when I asked her a question and was a bank stare withnewly arrived customers. Her curt 'good morning' was contrived and unsettling with those waiting for hair cuts. Won't be going there again!!

General profile image

Cheri - 12 d 19 h ago

I tried to make an appointment for my 84 year old mother in law for tomorrow, 3/13/19. So I was told you can't make appointments the day before! Couldn't work it out on line! Will try to convince her to try some place else.

General profile image

Unhappy Butler Family - 14 d 22 h ago

Bad bad Cut. We went in for a little Trim job on the ends of my wife's Hair. A man and his Son walked in after us who signed up on line before us. They were clearly next. But instead called the wife next. We said they were next but she said they would cut them next. The man was clearly upset as I would have been also. We asked for her hair to be washed since hair spray was in it. They said no need to. And of course we felt it was her job so she would know what's best. The man was upset and said he would just take his money else where and I sided with him. The stylish was clearly upset we were discussing her Decision to skip them over us. The Stylist only spent about Five min total on the trim. Trying to time the cut to be done when the other stylist would be done with the young man in the other Chair. And Now we will have to pay another Stylist some where else to finish what she didn't. We complained to Corparate office but they didn't have much to say about it. They will send it to the owners Attention. We will play the waiting game now. And see what's happens. Location was N Beach and Basswood Fort Worth TEXAS 76137

General profile image

Brighton CO Great Clips - 14 d 15 h ago

0

I brought my daughter and son in for a haircut today. The woman did not listen to me when I was explaining the haircut I wanted for my son . She kept talking over me and telling me what she was going to do instead. Then the lady helping with my daughter was trying to help with a difficult knot I was not able to get out on my own. I went in knowing that they may not be able to help. That was not the issue. The issue was that the rest of the staff (3 other women including the supervisor) started talking very loudly about their opinion on the knot. They were so disrespectful calling it a dred lock and telling the lady working on the knot that she could not send an hour working on one person. They way they were talking about my 9yr old daughter right there in front of of her and I and all the other customers was so degrading and disrespectful. I have never witnessed that level of unprofessionalism in my life. My daughter left crying And I left steaming! I asked for my son to have an undercut and he left with a bowl cut?!! I really so not appreciate these woman making a bad situation even worse with their attitudes and remarks. I will never again go to great clips !

General profile image

Penny Luman - 16 d ago

5

Great Clips, Cabot AR, is the only place I go. Erica Chamberlain is the best of the best. A stylist in New York City had asked to use my pic in her shop. I get so many compliments on my hair from women of all ages. Wish I could show you.

General profile image

Reid - 17 d 14 h ago

1

Phoenix AZ. Biltmore -- 32 st. and Camelback rd. I went in the salon around 4 P.M... A woman ( in glasses ) asked me if I checked in on-line, and my response was no. She then took my information and told me initially there was two people ahead of me.. Then she corrected herself and said three. I said O.K. and sat down patiently waiting.. Two people got called soon after and then a young man came in. A different employee asked if he had checked in on-line and he replied yes..Then he sat down. Soon after the third person was called..and then they called the young man who had come in 8 minutes after I was there. So, I left feeling like a second rate person. I came back to ask ( women in glasses ) why I was bumped... Her reply.. " There was a mix-up in personnel" .. Come on..Really NO

I have been a loyal customer for quite awhile but I will not be subject to that again..

General profile image

Susan brown - 18 d 29 s ago

My 11 year old

General profile image

Anonymous - 20 d ago

4

I used the great clips at Centerview plaza in Kissimmee,FL and I only see Sophia... She is the only one there that I have seen seen the location opened. She is always friendly always does a good job on my hair. When I use online check in or walk in I always ask for her directly. A few times I was told that I had to go to someone else and I refused and walked out. 5 stars for Sophia and 4 for the overall company.

General profile image

I think her name is heather - 20 d 10 h ago

0

Great clips in Champaign Illinois and Great clipes in urbana Illinois there is a short girl with glasses and I and I want to say her name is Heather she has blind hair and I been going to both places while I been here in Champaign going to school at the U of I and I dont think I'll be going to either one of them cause I seen her with my own eyes buying some kind of pills from another girl in the parking lot and if I could see them exchange Hanson telling who else seen but I dont think I'll be going back cause I wouldn't want her cutting my hair on drugs cause that's a good way to mess up someone hair real bad and it dont look good on great clipes with her doing that stuff out side

General profile image

Anonymous - 56 d ago

1

great clips in garner nc JILL was rude and did not know how to do African American hair. My daughters hair looked like it had been in a rinse cycle after it was done. She seemed like she had no clue what to do. Waste of money I will not be returning. I ever called b4 I went to make sure they did African American hair.

General profile image

Kelly - 20 d 12 h ago

1

Unknown. The 1 in Hickory Nc near target the people that works there are very rude to there customers

General profile image

Colors - 21 d ago

Lumpy of hair on floor in waitingg area.

General profile image

Love R. - 21 d 8 h ago

0

They ruined my daughters hair. RUINED. We went in to get an extreme angle A-line and I gave quick instruction on how she wanted it because the last woman who cut it gave her a bob. After 6 months of growth it was the perfect length to just trim up the sides to a nice angle. My daughter said the woman who gave her a bob last time SNUCK over to her hairstylist AFTER I told her how my daughter wanted it and told the lady how to cut it. AND SHE DID IT HER WAY. She didn't come to me and clarify! She was asked to NOT cut the front. She CHOPPED OFF 4 inches. How the hell does that even happen?? She was in tears. Completely mortified. She put on her beanie before we left the shop and cried all the way home. She still has wisps of the length she had before she sat down. She has to live with this... something on her head that might one day resemble an acceptable hairstyle. Been going to the 395 S State Hwy 65

Lincoln CA 95648 for a decade and the people turn over so fast you never get a consistent cut. From ANYONE. Never going back.

General profile image

Monica - 25 d 16 h ago

0

The location in Raleigh, NC at 50/210 - doesn't like to pay employees who don't go past training! 2 months now and still NO paycheck and no one finds this to be an issue except for me! This is making me glad that things didn't work out (I couldn't help the change of schedule for my husband)!

General profile image

Anonymous - 34 d 14 h ago

3

Went to Great Clips The View, in NJ. The owner was there at the time and was very rude. She needs to learn how to speak to her stylists. The stylist at the time made a joke to lighten up the tension. I decided to go for second visit, and unfortunately that same stylist no longer works there. She must have been tired of being disrespected.

General profile image

Molly Flanery - 38 d 13 h ago

0

I went to take my boys to the location off Noland rd. My son is 9. I've been taking him there w same haircut style & inches off for years. He was crying immediately upon looking at me. They did not even offer to take payment off.

Honestly, he should get haircuts for a year for free. The ladies scissors that she cut with smelled extremely bad of cigarettes!!

General profile image

Anonymous - 39 d ago

Hastings great clips. Looked up hours and web says 8 am and paper sign in window says 9am. Had to go get haircut elsewhere

General profile image

Not A Return. Anonymous - 39 d 10 h ago

1

I went to great clips in Ottumwa,Iowa

,have gone in there plenty of times .. No problems.

Today the girl went on and on, about another stylist being Fired,for

Smoking weed..

No come on, I find it extremely,Rude of Her ,blonde curly hair, to dis, on a co worker. How she gonna treat u if u really a friend....? I won't go back , I feel, bad, for other girl.,UNFAIR ,IS what it sounds like...this girl had. Something in her Wheeties , jus saying..

.... Grow up...teach, morals n respect. And you'd have a better salon.

General profile image

Anonymous - 41 d 19 h ago

0

Went to Great Clips in Victorville Ca, the lady was rude, did NOT listen how I wanted my hair cut, cut it uneven, and didnt even trim the back, I side, fine, and paid and walked out and went somewhere else and got it done, she wanted to cut it whatever way she wanted, not what I wanted, very rude, when i asked for a manager, she said "I am the manger", I know she wasn't, but wasn't going to argue, dont know who they are "Great"for. I would NOT recommend them to anyone,

General profile image

Anonymous - 41 d 19 h ago

0

Went to Great Clips in Victorville Ca, the lady was rude, did NOT listen how I wanted my hair cut, cut it uneven, and didnt even trim the back, I side, fine, and paid and walked out and went somewhere else and got it done, she wanted to cut it whatever way she wanted, not what I wanted, very rude, when i asked for a manager, she said "I am the manger", I know she wasn't, but wasn't going to argue, dont know who they are "Great"for. I would NOT recommend them to anyone,

General profile image

Anonymous - 51 d 42 m ago

0

Oh my... I thought I would try the Great Clips in Gardner Kansas. First the petition did not even ask me if I wanted my hair washed. After what she seemed reluctant me to even want to wash my hair, she begin brushing it with a brush while it was wet ripping it from top to bottom. I have long hair anyone knows that when you are dealing with wet hair dry hair that you always comb it or brush it from the bottom up. Needless to say I walked out with wet hair I would never let them touch my hair again nor never go back there.

General profile image

Anonymous - 78 d 19 h ago

0

I hope I get have the right place Great Clips in St John was not a professional experience. I understand I was a walk in and was told as soon as I could 45 min. So I patiently waited about 5 men walked in w no sign in online. They were all greeted to the 9s and I watched everyone go ahead of me. Talk about irritated meanwhile I was flying out on Mon am for a funeral, and I am on chemo all I needed was a trim....I felt so discriminated against being an older female in sweats and sweatshirts. It is my opinion that unprofessionalism is definitely in this salon.

Here these women are catering to all these men getting a tip of a few bucks, little do they know the big tipper that just needed a trim was being passed by. Well now I have been passed by again a male w no appt......

I will wait to hear from you before I go social media......

General profile image

Kat - 59 d 17 h ago

I no longer work for great clips. But I would of taken care of you right away trimmed you up leaving out feeling great. Sorry for the bad experience you had and I'm thinking about going back to work.

General profile image

Candace Castillo - 68 d ago

0

I worked for our owner named Hector Rivera that owned a clip above through Great Clips it's 8223 MARBACH Rd. Suite 105 San Antonio Texas and I just want everyone to know that I think that this is ridiculous that the corporate office won't intervene knowing that this gentleman has yet to pay 10 of his employees for months and has been accused of inappropriate sexual harassment with his employees which is very sad this is a brand not just the franchisees this is a brand a corporation brand that I believe needs to be under investigation

General profile image

Heath, ohio - 68 d 35 m ago

Great clips in heath ohio has people working that look and smell like they just came from a cheech and Chong concert. Buiseness really need to start drug testing

General profile image

Martinsburg, WV - 73 d 16 h ago

0

I ditto the review of the previous customer. It's an embarrassment to be seen in public, and I feel like I have been comically butchered. I would like my money refunded, but do not know how to do this. 010919

General profile image

s - 74 d 11 h ago

0

This not the place but will voice my Complaint anyway---I am not sure all "hairdressers" are (re) licensed? Told them how to cut my hair and I get done and I looked like a 5 yr old boy ! I am a 54 yr old lady That has a part in middle Gone and cut so close on sides Gone. I have to take glasses off so can Not see much.

I am so upset this was to be for Christmas pictures and out of state family coming to see me

Great Clips in Cedar Park Texas date 12-21-18 # 1(hidden) --Tried calling the Austin Bd of regulations for two days 30 min to 1 hr wait and noone came on phone. 1 (hidden) --920 Colorado Austin TX 78701

General profile image

Deb Kiesel - 85 d 15 h ago

0

My husband has been going to Great Clips for over a year. On July 18,2018 he went in for a haircut before our vacation. He purchased a hair product at that time. He had never used the product, had the receipt with his name, stylist and store in Avon Indiana. My husband died suddenly and unexpectedly 10 days later- one day after returning from our vacation. When I went in to Great Clips in Avon Indiana to return the product and have my account credited, the stylist was willing to give me a credit but then She called her manager, and her manager told her that she was sorry but they could not credit my account because they did not carry that specific product anymore, although they still carry multiple products from that Brand which is American Crew. Really??? a 14.95 product that they could resell considering my circumstances. I was told to contact Great Clips Corporate offices, but when I ask for the number or email the stylist said she did not have access to it. I guess human kindness and compassion is not one of Great Clips priorities in customer service.

I would like a response from Great Clips Corporate

D. Kiesel

(hidden)

Avon Indiana

General profile image

Anonymous - 81 d 18 h ago

They can not return an item that is not in their POS, it's just not an option. Most GC are franchises they have options with the products they carry. What she did was right, considering she is only a stylist and not in management.

General profile image

Jacrispy - 79 d 17 h ago

How about 15 dollars off her next hair cut? Thinking outside the box is fundamental to great customer service

General profile image

Little Bit - 79 d 18 h ago

0

Great Clips store number 4353, had the employees talking to each other more than to the customers. They even stopped to plan their food for supper. The lady that cut my hair just scraped over my ear. I have gone there for years, but this is a first, even for me.

General profile image

Maureen Gerrein - 81 d ago

1

Complaint: I have always seen Katie for my haircuts at Great Clips on Carothers Road, Newport, Ky. 4l071. phone number, (hidden). Now, when I called there today, I get a recorded message which tells me that I have no right to find out if she is in. I will not see any other stylist. Therefore, I will not go there if that is your policy. All stylists are not the same. I will not put up with your Communist policy of no freedom of choice. Women are particular about their hair. Perhaps your other stylists need to be more proficient and listen to their customers. Pass this message on to your owners at that location. Maureen Gerrein, (hidden)

General profile image

Anonymous - 82 d ago

Great clips corporate office needs to really address the problems they have with the owners of there coat tail riders that are not so nice people.look at the reviews. I have called the owner and the corporate office trying to get mr Dennis rymers to do a garnish on a employee that works for him and he refuses to do.i have been trying for month even threw the corporate office what are they there for if not to make sure they are following up with wrong doing after all they are great clips.

Betty Royse

Louisville ,ky

General profile image

Anonymous - 82 d ago

Dennis rymers of great clips Louisville Audubon plaza.this man is a jerk .I have been trying to get him served for a garnishment on one of his employee.this man has avoidied the sheriff office.he has 4 places in Elisabeth town. Thinks he is above the law.i spoke to him and he talked down to me like a thug.

General profile image

Amanda - 85 d 7 h ago

1

I asked the lady if she knew how to do a stacked bob it was horrible

General profile image

Jacob - 87 d 9 h ago

The first experience with great clips was great in and out and the manager in Columbia tn did a good job. The next visit I went to springhill tn and I guess the hair stylist just wasn't listening to me when I told her how I get my hair cut she just done it the way she wanted I don't know. So I was gonna give great clips one more shot I recently went to Lebanon tn and while i was there I decided to get a hair cut. The stylist was so worried about greeting people coming in she literally cut zig zags on the right side of my head. I seen the back and it looked fine I should have checked the sides like my 6 year old could have done that so no more great clips. More like not so great clips.

General profile image

John Shaw - 89 d ago

online check in is cumbersom...... cannot phone in a appointment......... to much on line crap and not enough personal contact;;;;; have good stylist in nport charlotte but the procedure to checkn in stinks;;;;;;people make a business,, not a keyboard GC should review thier check in policy

General profile image

John Shaw - 89 d ago

online check in is cumbersom...... cannot phone in a appointment......... to much on line crap and not enough personal contact;;;;; have good stylist in nport charlotte but the procedure to checkn in stinks;;;;;;people make a business,, not a keyboard GC should review thier check in policy

General profile image

Anonymous - 97 d 10 h ago

0

Jenny fink is rude, treats her employees like they are horrible people. When asked for information on working for great clips she refuses and makes up lies and tells them to people she has made my experience working for great clips an absolutely aweful experience

General profile image

Carolyne - 102 d 20 h ago

1

They are not a good place to work, when I was there all I heard was I'm not your nigger and there skin isn't black

General profile image

Susan T - 105 d 10 h ago

0

went in to Great Clips about two weeks ago .I sat in Reneika's chair , I am sure I spelled that wrong .As soon as I sat in the chair I immediately expressed to her that I needed for her not to be scissor happy .That was the first thing I said when I sat down .I came in with three inches of natural curly hair .So I had no hair to waste .I showed her the style I wanted which I had plenty of hair to pull off .I told her I wanted it stacked in the back she told me stack and a fade was the same .Even thou I knew that was not true I also knew she had the pic right in front of her .This lady cut all my hair off and gave me a fade .The same hair cut my son gets .She cut it all off the o the point where my hair couldn't make any curls in the back and front .She only needed to stack the back and cut a little off the top and sides .I left with one inch of hair and a fade .No curls .There is no doubt that she did it on purpose.I couldn't get anymore clear on what I wanted .There was even a point when she said I look nervous and I said that's because I am afraid of you cutting to much she told me to trust her two times and I did .Worst mistake of my life .She cut it all off .I felt so ugly and I know that's what she wanted .When I came in the shop my hair was longer than the pic I showed her but when I left my hair was shorter .I had a fade but I wanted this beautiful cut that I had more than enough hair for .Do not sit in that chair she is scissor happy and purposely cut my hair off .She wanted me to feel ugly probably because she does deep down inside .She cut my curls off as she told me they were beautiful even though I told her I wanted them .This was at the Love Joy location in Ga .

General profile image

Susan Michelle Luksa - 108 d 38 s ago

0

I was at the hillview kentucky location on Wednesday Dec 3rd and a stylist there told me to shut up... I will never go back to a great clips again. Connie cut my hair but the stylist that told me to shut up had dark lipstick on and her hair was burgundy. This kind of behavior is NOT ACCEPTABLE.......

General profile image

Anonymous - 116 d 24 h ago

I went in for an interview at the Great Clips on Industrial Blvd. in Covington, Ga. The manager didn't even look at me while she was doing the interview. She was so busy watching the tv screen in her office to see what the employees were doing. She is rude and disrespectful. Other stylists have told me that she is a terrible person.

General profile image

Kyle Nicole - 119 d 14 h ago

0

I went to a NOT so great clips for a hair cut , and the stylist RUINED my whole head of hair !!!! I cry daily as I look at myself in the mirror . My hair was shoulder length and I stopped in and just asked for it to be inverted , since I was getting sick of the growing out process .. the stylist cut chunks into my whole head so bad unfixable horrible. Everyday of my life now until it grows out I have to try and stage my hair the best I can .. I talked to the owner of that chain and she had nothing to offer .. I've been through 3 haircuts to try and help fix the disaster, still awful and looks as though Edward scissors hands cut my hair .. niagara falls ny

General profile image

james douris - 124 d 14 h ago

1

I will never be going back, The person who was going to cut my hair did not sweep up his area before he asked me to sit down, so I had to wade through hair to get to the seat. Then his work station was filthy, hair all over everything, dirty cutters, I told him he was not cutting my hair with the filthy workstation. So you don't want me to cut your hair, I said not in this filth, so he told me to wait on the other person and did not clean up the area. I asked him his name Fernaldo if he told me the truth. This is Tuesday night at 6 pm on November 20th at the Boswell Marketplace location. Then he commented my boss's number is on the card, yes rude as heck. Lynn cut my hair and did a fair job, as did the person who cut it two weeks ago, but because of this rude person I will not be going back.

General profile image

Jennifer - 134 d 36 s ago

3

I am involved in church and now music ministry. I've been working for great clips since July 2014 under several franchisees and love everything great clips stands for! it's now a problem... No longer am I able to get hired because my religious preferences get in the way. If I get hired into a store and then tell them about church and the ministry they tell me they cannot accommodate me. There's just no way I can take Sundays off for the Lord! I love great clips but as corporate... You should really work with franchisees to help them to be able to accommodate religious freedom! I actually have enough for a legal case with my latest franchisee! That's just not the Christian thing to do.

General profile image

Gregg Woolman - 135 d ago

0

I have never been more upset, my girls have gone for multiple cuts with no issues and always good service, last night my daughters went for cuts and my youngest daughter of 11 had asked for an under cut around the back below the ears and too keep four or five inches of her curls on top. The young stylist proceeded to shave he'd entire head making her cry for the next four hours last night and periodically today, what stylist shaves a child's head without a consult or clarity. I have not approached the store as I'm still fairly livid with the pain they have caused my girl, I hope to have some clarity soon. #pissedoffpapa

General profile image

I for the first time in my life visited a Great Clips ....The Grandville Michigan Location... and was nothing but pleased and wowed!!! I myself have been doing hair for 40 years at a full service salon. I had a Stylist by the name of Ashley Schell.... she was up beat kind and made me FEEL like i Matter....Ashley truly listened to me...and did exactly what i asked and wanted...she did more than what i wanted ... She treated me like Family....Ashley gave me the best haircut i have had in my entire life and that isnt an exaggeration... She even took the time out to blow dry my hair into a style because she knew i was going shopping afterwards... She is an Amazing Stylist... who goes above and beyond ... She deserves a raise...She was made for this Industry and Career... Ashley to me is a great definition of Impeccable. She made my day ... actually my week. JUST WANTED HER TO BE RECOGNIZED.... ASHLEY THANK YOU SO MUCH !! I WILL BE IN SOON FOR MY NEXT HAIRCUT ... AND FOR ALL FUTURE HAIRCUTS!!! - 147 d 12 h ago

5

Marcia Groters

General profile image

Annonymous - 151 d 8 h ago

0

Unfortunately, i hv worked for Great Clips over 15 years in different cities in Texas for the owners at the locations in Waco Texas that I worked for are so rude and nasty they never give employees that work hard come to work on time raises it seems as if they want to hold you down and slave-driving we work hard I worked at one of their busiest locations and they always had an excuse as to why I couldn't get a raise they also punished you if you called in sick or needed a day off or called in for any reasons then you would lose hours within the next week as if we were in school or kids or something even though there are times when we cannot request off they refused you when there are times when it's not doing the blackout. These are the most horrible people at any Great Clips I've ever work for you guys should Screen the owners before you let them open a Great Clips franchise then when there are complaints about the owners from employees Great Clips Incorporated does nothing you don't even investigate to find out if there are other disgruntled employees for the same people or how high their turnover rate is they don't offer insurance and if they do is too high no one can afford it then they have it to work we are allowed a 15 minute break if you work in 6 hours or more but as soon as you go out to take your 15 minute break they call you in to do a haircut you don't really get it so it's like your slave working

General profile image

Denny - 200 d 15 h ago

4

I have been a steady customer for about five years of Great Clips in Hawks Prairie Wa

The haircuts have been anywhere from good to outstanding, but always worth the price.

Sadly, last Sunday I was in bad need of a haircut and running late. While I was speeding to the shop, my wife called to ask for a little grace on the closing time, because I was going to be one or two minutes late.

We were told that no, they couldn't serve us, that it was a corporate law to stop receiving customers at closing time.

I understand the need for rules, so okay, that is how it is. I don't plan to go back to Great Clips because I want a more human experience.

General profile image

Stylist - 181 d 15 h ago

Great Clips gives ample hours each day for folks to get a hair cut. Yes, Great Clips has a closing time and as stylists, we look forward to it so we can go home to our famly.

General profile image

PME - 167 d 16 h ago

2

As a stlist I totally agree with you and NO closing hours are closing hours period! We have lives also and how would that customer like it if we went to his place of businss 2 minutes after they closed? I can assure you they would not open their doors. That is why they invented days off so people can get their errands done.

General profile image

Anonymous - 153 d ago

You have to Consider the fact that Great Clips is a very busy Hair salon. When closing time comes we Can breathe again and maybe sit down for the first time in eight hours.

We have Business hours for a reason.

General profile image

Jon - 153 d ago

I frequent the Great Clips in Mequon Wisconsin often.. I have always had great service. Saturday October 20 2018 was the exception.

My stylist, Jessica was TERRIBLE!!!!

Unprofessional. She absolutely destroyed my hair. I would think as a man, I have a pretty easy haircut. Obviously, that's not true.

I am in awe that none of the other stylist could not see she was struggling or cared to offer any assistance to the situation. I believe the manager was cutting hair right next to her. That woman was talking so much I could see her clients eyes glazed over with the hopes that she would close her mouth and just cut her hair. The manager had no idea what was going on and in hair salon because she was talking so much.

Needless to say I will not be returning to this salon in Mequon anytime soon if these are the kind of Silas that you hire.

General profile image

Anonymous - 163 d 23 m ago

I dont like the fact that I was the only one in waiting area and still was forth in line.wat happens to first come first serve? This appointment on line is a bunch of C***, Sorry to the Employees that had to deal with me walking out. That means my Family and I will find a different place to get our Hair cuts & Styles. It will not affect Great Clips with me and my Family leaving them since they make 1.3 Billion a year,it won't be none of our Monies,and now Great Clips is last on my list.

General profile image

PME - 167 d 16 h ago

2

As an employee of Great clips, I love the customers in our area and co-workers, tips, etc. however our owner is the worst I have ever worked for. She does not EVER back us up on anything, like a customer acting in an inappropiate way or letting their kid run around the shop tearing it up, etc, also peple standing right next to me as I am trying to do my job and breathing sown my neck! She sai they are allowed to do wahtever they want without any recourse, icluding violating my personal space. Now I dont mean a parent cannot hold a child's hand if they are fussing or scared, that is different, I mean not leiting us move around the chair and moving one of the empty chairs right up next to us in the way and watch. She keeps saying its a great clips rule. Baloney! its her rule. I love how she keeps changing the rules on us too like No blow dry styles if there are only 2 people working cause it slows wait times. Now she say take them because it improves productivity and customers wont walk away and shop doesnt lose money. Do shampoos, then dont do shampoos.....my God! which is it??!! Shes crazy

General profile image

michelle - 169 d 3 h ago

1

i got a perm at the great clips in ankeny at the one on ankeny blvd . it was orintel lady who gave me my its flat on top and its frizz . the girl that use too work there she gave me a perm it turned out better . i was very desdpointed with the perm i have now my top is flat and my hair is frizz. . ankeny iowa

General profile image

Mike, Hartland, WI - 169 d 18 h ago

0

I have been going to the Great Clips location at 3146 Village Square Drive in Hartland, WI for several years now. Today, I went in at 2:20 in the afternoon and there were no customers in the store. The store closes at 3pm and there were 4 people who signed in online. I attempted to do this before I drove over there and the app said walk ins only. With an empty store, I was told I could not get a haircut because there were 4 people who checked in online. I asked if they were serious since the store was empty and no cars were nearby. She insisted they could not serve me. I went back to my car and took 7 minutes to call a few other hair salons. No other customers showed up before I left. I will never go back to this location again. What a lazy, incompetent, and rude staff working there today.

General profile image

A friend - 170 d ago

0

I changed from Tommy Guns to your east hills location a year ago, in that time I have really enjoyed getting my hair cut, and beard trimmed, I do have a relationship with all the girls at that location. I know that nothing will ever be done about the problem I have as you stand behind your franchises, the owner, has had clouded vision over the manager at east hills because her district manager completely hates the manager. The district manager has been going behind her back for the whole year that I have been going to great clips, the manager there has been an asset, with having grown that store, without the support of the owner and or her district manager, about 2 moths ago she approached the owner and asked to step down from management as she had lost all trust, and was not getting support, I do believe the structure of the whole great clips Corp would be teamwork .....I think in a year I have been there 40 to 50 times, but I will not darken the doors of any great clips again my rating would be 5 stars for most of the employees at East Hills and negative to the owners, and district manager

General profile image

Pamela Allen - 171 d 13 h ago

5

I experienced an unusually kind gesture at the GEAT CLIPS in Gladstone, Missouri today.

Pollie my regular stylist, who is a dream woman to work with, noticed my level of angst because my hair is falling out due to chemo treatments. She offered a sweet, sincere hug and made quick work of a shearing to whisk away a my fears and start my next level of living. Then she said it was called "clips of kindness" and your company graciously absorbed my bill.

Thank you for being so kind to me and the many others you have helped. Please know it's appreciated. Not forget to thank Pollie. Everyone adores her and she remains the consummate professional laced with a special spirit.

General profile image

Cal gruening - 171 d 19 h ago

5

Beth at chathan rd. Springfield,ill.is awesome tell david hands owner in an email for me how delighted i was to go to his store and meet beth for the second time cal gruening (hidden)

General profile image

Amanda - 172 d 14 h ago

0

I had a horrible experience today at the Warner Robbins location.

I asked for a stacked bob cut. The girl said "ok". I sat down and the girl started cutting on my hair. After she cut on my hair for 10 mins she walks away and asks her manager "Miss Candy" as she called her if she could help her because she didn't know how to cut that style. Candy walks over looks at the back of my hair and says "didn't you learn how to cut a stack in class?" The girl said "yes but I don't remember." Candy told her crudely, "you aren't doing it right". Candy tells me that if I want it cut correctly I would have to go back and sit in the waiting area until someone else could do it and my wait would be about 30 mins. I was surprised and didn't know how to react. I quietly got up and went and sat in the waiting area. She then says that the other people waiting were now ahead of me. I said that's not right, I was already in the chair, why? Candy said that if I didn't want to wait I could just leave. I said NO, my hair is only part of the way done. So of course I sat there and waited. A gentleman next to me made the comment to Candy "what do you need a break?" Finally a different young lady told me to come on up to her chair. As I sat down she asked "you want a stacked bob correct?" I told her "yes please". She then explained that since the girl had already cut on my hair that in order to fix it, it would have to be cut shorter than I wanted!! "Ok, I guess that's what has to be done" I said. So yes in the end I got a stacked bob cut, but I had to have it way shorter than it should've been and I had waited 30 more mins. And yes I paid the $13 for it. Candy made comments "that I had been rude, she laughed that it was shorter than it should've been and told another customer I was just being a problem and didn't want to pay"!! NO that was not the issue, I am very unhappy with the service and DO NOT recommend for anyone to go to this location!! Candy as the manager should not have acted that way nor talked about me, period.

General profile image

Anonymous - 173 d 17 h ago

I received coupons for 7.99 haircut was very happy since I'm a regular customer just received them and came to use them at the place on las estancias in Albuq New Mexico and they were expired. I was not a happy person.I was the 3rd person who came in with the coupon. I feel since I patronize this business with my family at least 5 times a month it should have been validated.. I will take my business else where after this. Thank you Mary Bencomo (hidden).

General profile image

kent eastman - 199 d ago

why does great clips force its customers to use an app to make an appointment .i have been going to a certain store for many years but moved farther away and i was advised by my carrier not to use apps after i was hacked with a porno video oh i think i know some executives brain dead harvard grad son came up with it so long great clips

General profile image

Anonymous - 175 d 9 h ago

Hey I'm a Stylist at a Great Clips and you don't have to use the app it's jusy something they can up with to help people save a little by pre-checking in. Great Clups doesn't do appointments at all it's strictly walk-ins or from my understanding they are.

General profile image

Anonymous - 176 d 10 h ago

1

About 3 weeks ago ,I feel in front of your Arnold, mo store. No one inside came out to check if I was ok. I know that I was I'm the eye appt ood at least one of the employees. Because when I looked up I saw that they had witnessed what has happened. Thankfully I could get up by myself, and I didn't break any bones.

General profile image

Matt - 181 d 13 h ago

0

I had the WORST experience I think I've ever had during my recent visit to Great Clips. I'll start off by stating that I did come in about 15 min. prior to closing; however, in my defense, businesses have a close time for a reason, because it's the time that they CLOSE. Anyone in that door before closing should be treated with the same level of respect and customer service as anyone else during business hours. My hairdresser, Tracy Clinton, was the rudest, nastiest woman you would never hope to meet. She started off by publicly declaring the time and grimacing at the fact that it was 6:01pm by the time I was seated in her chair (stored closed at 6, but I got there at 5:45). She then scoffed at the fact that I was unsure if I typically get my neckline squared or rounded. I then realized this information was written on a slip of paper right in front of her; had she not been so preoccupied with getting out of there, she would have known the answer to her own dim-witted question. She then proceeds to gripe about how she is going to miss her bus, all the while jerking my head around like a damn rag doll. After buzzing the back and sides of my head, she then asks how much I want off the top. Upon telling her, she asks if she can use the clippers? I said that I would prefer it to be done with scissors. She actually argues with me at this point and states that it will look the same regardless. I'm not a moron, I know she just wanted to use the clippers so she could be done with me as quickly as possible. Just when I thought the extent of her rudeness could not go ANY further, she griped about me swiping my card at the improper time. I honestly don't know how she's able to make it in a profession that deals with so many people. I've been in both the restaurant and retail industry for several years, so I know all about hospitality and providing an exceptional experience for customers. This woman, didn't come close to providing a modicum of quality service. As someone who knows exactly how it feels to have people come in right at closing time, I get it, it's a little bit frustrating; however, at the end of the day, if this woman just HAD to leave work at 6 on the DOT, then she shouldn't be working night shifts. Tell that hag to pick up mornings shifts if she can't handle working nights without having a bad attitude. This is probably the second time I've had a hairdresser complain, out loud, about people coming in late. I'd think a company as big as Great Clips would tell their employees to shut their damn mouths and treat their guests with a just a mild sense of decorum. You couldn't pay me to set foot in that store one more time. Furthermore, if management at this store has any clue what they're doing, they'll repremand Tracy for having such a piss poor attitude toward the people paying to keeps the lights on. One last addendum, I got home and realized she totally messed up the back of my hair; you can clearly tell she didn't give a damn. Great Clips? More like Mediocre Clips....

General profile image

SherrieG - 184 d ago

0

Just got off the phone with my daughter who went in to a Great Clips in Kansas City Missouri this morning and she previously spoke to the stylist on the phone who encouraged her to come in, however when she arrived their promotional ad was on the door and when she walked in the door, the stylist quickly removed the ad and refused to offer services at the advertised price. My daughter was very upset about this and the stylist was very unprofessional. I suggested she contact the corporate office and log her complaint in with them and I suggest you all do the very same thing. Seems these people are no longer "trained" on good "customer service techniques" or good "business practices". Just because your business offers a more affordable service doesn't give your technicians a right to abuse practices or rude behavior. I personally have the mindset to NEVER trade with ANYONE who doesn't practice GOOD CUSTOMER SERVICE!

General profile image

Disgruntled employee/Slave - 199 d ago

0

I work & have worked at a few locations in chicago suburbs. This is a job that requires a College Education. YET WE ARE PAYED MINIMUM WAGE. THEY INTENTIONALLY MAKE IT IMPOSSIBLE TO MAKE PRODUCTIVITY/Commission as All Owners r Greedy Slave drivers. I have done hair for over 20 years. Yet still only get minimum wage messed up. The owners make 6 Figures even after pathetic pay to us , franchise fees & bills associated with business & still make 6 figures. While we are making POVERTY Level income. Total waste of money 2 go to beauty school anymore. The 1st prob 10 years of doing hair was making 50-65% commission. Now that franchises have taken over industry & Greedy Slave Driving Owners would make more working at Walmart. SADD SaDD. SADD THEY NEED TO GO BACK 2 NO FRANCHISES. PLUS COMPLETELY INCOMPETENT MGT. U WOULDNT HAVE TURNOVER IF U WOULD PAY UR EMPLOYEES 50% AS WE R COLLEGE EDUCATED STYLIST MAIDS CLEANING LADIES PSYCHIATRIST FOR CERTAIN CUSTOMERS CUSTOMER SERVICE & SALES AGENTS. YET WE R NOT VALUED NOR PAID. MINIMUM WAGE IS & SHOULD ONLY B 4 JOBS THAT DONT REQUIRE COLLEGE EDUCATION. WORST COMPANY EVER. OTHER WORST COMPANY AS BOTH RUN SAME MESSED UP WAY SPORTS CLIPS WE R NOT WAITRESSES. NOTHING WRONG WITH BEING WAITRESS. IT IS NOT CUSTOMERS RESPONSIBLITY TO PAY 99% OF R PAY. IT IS CHEAP GREEDY REPUBLICAN OWNERS RESPONSIBILITY

General profile image

Anonymous - 199 d 8 h ago

0

I went to Great clips in Westside Market,

5570 FM 423,

Frisco, TX 75034

I was there for my twin boys' haircut, the stylist 'Thry' was very rude since I had a preference for a particular hairstyle, she said she is doing me a favor cutting the hair the way I like otherwise she does her own thing... and she would not cut hair the way I asked...

Moreover, the other lady 'Mila' saw me having stay away from the broom, since I didn't wanted the loose hair get on my feet and shoes, she with a nasty laughter brought the broom right next to my feet and this is while in midst of my boy still on the chair getting a cut and when I froze in the very corner with the chair and broom, she wickedly started telling me to move otherwise she will broom on my feet!!! My husband came for my rescue and told her to give me space to get out of the corner so she can get the hair ... and her laughter was super loud after that... this was completely unnecessary of her cleaning and was very obvious with her loud laughter that she only did it since she knew that it was bothering me... (I call such people evil) !!!

Honestly I'm not even sure if these complains even matter...

Highly disappointed with your staff...

General profile image

Merle - 201 d 13 h ago

Great Clips, Owensboro, Michell, 9-4-18, 7:42 pm, Two bald spots in the back of my head.

General profile image

Coop - 201 d 13 h ago

0

Frederica Street, Owensboro

General profile image

Jerr - 202 d ago

0

Couldn't believe the prices at GC...mom has been going to Bo Rics for about 3 yrs and the shop is closing and moving. They charge $15.99 for a wash dry curl and comb out. I went to GC because it was closer and there was only one woman there with NO customers and she said she couldn't take care of her which turned out to be a good thing because when I asked about the price she actually told me it would cost $55.00. Talk about a rip off. Could then understand why the shop was empty...

General profile image

Anonymous - 204 d 48 s ago

0

The vista plaza in vista Ohio is awful! Jonathan the stylist was running his mouth and I heard him making threatening comments about another guy in the salon. This need to be brought up

Flagged for review. 
General profile image

Anonymous - 206 d 14 h ago

I will never go back to that place they lie about there open and closing time and every week it's all different employees so no wonder they are not good at there job they got to read your hairfrom the last one that did it pure trash

General profile image

I. Went to great clips in zephyrhills Florida last Friday sat in chair showed her pinterest pics she said you know this shaved of course I knew very short ears and back bottom with a gradual use of a no. 4 as I wanted she used at least a two on my whole back including crown bald on the sides I. Am definitely devastated she knew I was very unhappy but people this going to take months to grow to even resemble a decent head of hair looking at your complaints leaves me dumb founded as the your trying to resolve these .I would not allow the person who cut my hair to ever touch it I have many pics - 207 d 15 h ago

0

Debbie peppers

General profile image

Frank kelley - 221 d 13 h ago

0

Could you please put me in your main database .My phone number and my name. So I never have to spend a dime on getting a shity haircut ever again in my life from Great Clips. There is not a word in the dictionary that describes how bad this company is every single one of their stores absolutely (((SUCK))). If you want the shittiest haircut in your life go to a great clips they're all horrific

General profile image

Anonymous - 211 d 23 h ago

I agree they all suck . Every person every location. And every time they try to improve something the make it worst. Thank you for driving me away once and fir all.

General profile image

Cinda - 211 d 12 h ago

1

Went to Great clips in Dubois,pa for a hair cut today. I have been there several other times before and was very pleased with my hair cut, but not today. I have natural curly hair and I do understand it can be hard to cut. But let's just say today I explained to the girl cutting my hair I wanted it thinned out, and some off the back, my ears cut out and the top shortened., I was expecting her to cut it the way EVERYONE else has cut it..with reg scissors and thinning shears.. she started with the clippers ran them right up underneath my hair at least half way up my scalp, then still using the clippers she ran them around my ears and then up under the hair on the side of my head, after running the clippers all over my head she changed to a smaller attachment and started again.. she kept saying this will make it more manageable....after doing that then she finally decided to use the scissors on my hair.. let's just say I ened up with a guys hair cut and it's way too short..and is even squared iff on the back the a guy does.. there is no style or nothing i can do with it until it grows out this was the 1st time ever in my life anyone has used clippers to cut my hair other lets.just say I was ready to cry when I left.... if you dont know how to cut curly hair then say something just dont do it anyway you want too... my husband said it lools like a butch cut that men get.. thanks(not) great cuts for making me look like a man..Iam a female and perfer looking like one.. . I would have said something but by the time I realized what she was doing it was too late the damage was already done.. I usually don't complain about stuff. But I think the lady that shaved my hair today needs to listen to what the customer wants and realize weather she is working on a male.or female.And she was more interested in watching a little boy getting his hair cut then paying attention to what she was doing to my hair.. I had my neice with me and she saw what the lady did and she(my neice) said she wondered where all the hair came from.. and she was shocked the she used clippers too.. i gave you 1 star based on my experience today only

General profile image

Steve - 214 d 21 h ago

0

I visited a Great Clips in Chesterton, IN. The stylist greeted me by the name of Meghan, in a rather harsh tone of voice by demanding "What's my telephone number". Not to mention she refused to cut it the way that I wanted it cut which is on Great Clips computer. I asked her to cut it to that specification and she said it wouldn't look right. INot to mention she ran through the clippers at a very fast paced which nicked my left ear. It didn't bleed but it certainly hurt. She didn't seem one bit concerned nor apoligetic. Overall, she was very rude and I wouldn't recommend having her cut anyone's hair. I never had any problem any other stylist at that location and I had been going there for over a year. But I won't go back to that location again. Furthermore, I didn't leave her a tip when paid the bill.

General profile image

Myriam - 214 d 19 h ago

5

I went several times to a wonderful stylist, Jenny at the Great Clips Golden Ring in Maryland. The store/that location is now closed, I called all the nearby other salon and cannot locate her. She is great and really want to find her. Please help!!!

General profile image

Alana - 215 d 21 s ago

0

I went in to get a haircut. There were two stylists in there being loud and acting unprofessional. While I was getting my hair cut they were talking between themselves about what I assume in another stylist not there. The gentleman there, a heavy black man, said that he wished the other person was gotten rid of, and how he would complain till it happened.

They laughed and spoke ill of this person as if it was all a joke. I cannot believe that you would have stylists working that so openly bashed another person JUST because htey did not like them, and were out to get them. These two employees should be FIRED immediately. While leaving I made it sound like they both did amazing jobs and asked for their names. The gentleman said his name was Jay, and the other was Melissa.

RUDE and I will make sure everyone knows to NEVER GO THERE.

General profile image

Maria R. Thomas - 225 d 19 h ago

0

I went to Great Clips in Clayton, NC on the 17th of July to get the bottom of my hair in the black clipped, that was all, just the bottom of the back of my head. When I got home I looked at the back of my head with a mirror and saw that a large section of my head was cut so short that I can see my scalp right through it. I don't have enough hair to cover it up! I'm outraged. I was going to this place to get one of the "Great Clips" the place it's named for. The next day, on July 19th, I went back to talk to Ashley, the girl who had cut my hair and, of course, they wouldn't let me confront Ashley. The young lady at the cash register said she would try to fix my hair. She tried but there wasn't much to do unless I wanted it cut real short over.

A couple of days later, I got a call from Mary who said she is the manager. She had read my review and gave me an apology. She asked if I could meet her at the Clayton store the next day. She said she'd be there between 11 a.m. and 5 p.m. When I got there at 11:30, the girl at the cash register told me that Mary had told her to tell me that she couldn't be there that day. Mary had my number, why didn't she give me the courtesy of calling me or having the store call me. I am a busy person, yet I applied make up and got dressed, and cancelled another appointment, to meet Mary at the store. The girl behind the counter gave me a STUPID COUPON to use for a future haircut!! I don't need a STUPID HAIRCUT, I need hair. I will never set foot in Great Clips again and will mention Ashley's name to anyone I have an opportunity to.

General profile image

Maurine C. Keith Klein - 218 d 13 s ago

1

The moron I was given to trim my hair yesterday at the Browns Hill Road Great Clips couldn't even duplicate my haircut. I have to live with it now till it grows out. The staff at the place don't care ei

General profile image

Anonymous - 218 d 20 h ago

I have been trying to get a hair cut at 60060 location and it's the third time where I'm quoted 30 min and have to wait way longer for the cut. Please help fix this!

General profile image

Keith - 219 d ago

1

Why is the Gloucester Crossing in Gloucester MA closed on a Saturday? This is not the first time the store is not open during hours?

General profile image

Billie Young - 220 d 11 h ago

5

My hair stylist is the most amazing stylist ever. I've been going to Great clips for roughly 2 and a half years. My husband and kids use Great clips also. We always ask for Amanda Dawn in the Redding Ca location. She is great at listening to what style you want and getting you the hair care products needed. I myself have waited for Amanda only. She is great at making sure to update the computer to your needs on hairstyle. Always helpful with answering what hair care products are best and walks you through the steps on how to take care of your hair style. Amanda is always wearing a beautiful smile when she greets you. Product knowledge is great plus she's great at cutting hair. You can tell she is not only dedicated to what she does but she also is dedicated to her customers. Amanda is a great asset to your company.

General profile image

Robert - 222 d 17 h ago

0

Gloucester ma. Closed again at 4:30 pm. Have tried to get a haircut for a week always a 90 min or more wait . But there is nobody in the shop. Will make my complaint at the next city hall meeting.

General profile image

Samantha - 223 d 12 h ago

0

Great Clips is Surrey BC Canada is horrible service the owner is so rude. My family and I stopped going there

General profile image

Sjm - 223 d 15 h ago

1

Sorry about typos . That nasty auto corrector at it again. meant deal with public you best put a smile on your face .

General profile image

Sjm - 223 d 15 h ago

1

The Manager at the Timacuan , Lake Mary store is so rude . Not a pleasant person at all. When you deL with ou Liz you beat put a smile on your face and speak nasty to your customers.

General profile image

Leslie S - 224 d ago

0

Have not had a decent hair cut the last 2 times, even after letting the stylist known exactly what works for my hair - which wasn't done, they spent 5 minutes tops on my hair, had to get her to trim stray hairs after she was done and she acted like it was inconvenient, will not ever go back, spending $40 at a nice salon is worth it! You get what you pay for.

General profile image

Terry - 225 d 20 h ago

Tanya at laburnum in Richmond does a grate job :)

General profile image

Micheline - 228 d 47 m ago

5

Micheline. I previously complained when a fill in employee at my Hair Clip Salon # 5919 was totally disrespectful, and incompetent while the owner was out of town.

The owner called me immediately upon finding out, and apologized profusely, and sincerely. I went back and Gino cut my hair himself, and did a fantastic job. He was very professional as most of the Great Clips employees. More than compensated for my disappointment. with the other "stylist".

Happy Customer

General profile image

Disappointed to the Nth degree! - 231 d 2 h ago

0

Went to Kinston location. Worst haircut I've EVER had!! Told her to leave bangs long, they're halfway my forehead! Wanted it layer, feathered, and it looks like she sat a bowl on my head to cut bangs!!! Will NEVER GO BACK!!! Grandson said to just cut the top a little more, was in there a couple weeks before then, she cut it all over and now it's too short!! Where do you find these people?? They need to go back to school all over again!!!

General profile image

Tatie - 231 d 13 h ago

0

My cousin went in to the salon in Phoenix on 19th ave and Union next to frys.... the manager at the store is the one that cut her son's hair. The haircut was absolutely awful! And all the manager could do is complain that she had been working 60 hours that week. This is no excuse to give a bad haircut! I am a manager of Great Clips as well! I am absolutely livid!

General profile image

KATHY - 233 d 16 h ago

5

LINDA IS # 1 @ THE GREAT CLIPS IN SAN JUAN CAPISTRANO C.A. PROFFESSONAL, KNOWLEDGEABLE, AND POLITE. SHE CUT MY HAIR JUST LIKE I ASKED. THANK YOU LINDA . WILL BE BACK SOON! KATHY.

General profile image

sharon weber - 235 d 18 h ago

1

i went to get my hair cut today at great clips independence, ky.. signed in online. no one waiting should of been my 1st clue, not to go. but i didn't listen. so i go in and take the picture with my how i want my haircut and tell her if you can't do it fine just tell me. her response oh sure i can. i say do you want this picture. no! i don't need it. so she spray my hair a little and starts cutting. 5 minutes she's done. i say wait this isn't like the picture at all way too long. she says oh, you want it shorter, ugh yes like the picture. so my husband brings the picture to me and i show her ,she says ok we can go shorter. i ended up with no hair hardly at all. i will never go there again. while i will miserably wait for my hair to grow out. how do these girls get there liscense? i pay more for a haircut from now on gladly.. 1st and last time there.

General profile image

Anonymous - 236 d 14 h ago

I've been an employee for 6 months at the Great Clips in Elizabeth City,NC....I have been doing hair for 32 years and my numbers according to them are right on track....and I'm still making just above minimum wage...was promised a raise after 3 months an didn't get it..went thru the academy and still no raise....6 months later just offered my first raise .....and still have to wait till end of the month to get my first raise.....something needs to be addressed on this matter ....franchises can obviously do what ever that want!!!!

General profile image

Cindi - 244 d 22 h ago

0

Great Clips Pittsboro NC. DO NOT go there. New to keep stylist wanted to dry cut my hair. My hair is longer and naturally curly so I know dry cuts dont work. I asked her to please wet my hair. She kept saying "all stylists are different " and wanted to do it her way. She soaked my air and then proceeded to part it wrong and when I questioned it said her all stylist are different line. She then accused me of trying to tell her how to do her job. My reply was I'm 56 years old and know how my hair gets cut. She said she would have to cut it twice, once wet and once dry. I dont think so. I usually get wet spray, cut, dry and pay. I finally said I had changed my mind and she came back at me with I couldn't tell her how to do her job. I had to leave with soaking wet hair and a poor opinion of great clips.

General profile image

Furious!! - 245 d ago

0

7911 Southtown Center

Bloomington, MN

Do not go here!! So unprofessional and the stylist was rude to me!! I wanted to go short and i showed him a picture of the hair i wanted. He couldnt improvise nor did it look like the picture. He wanted to cut my hair this way and that way and what he thought was best for me. He also dried cut my hair when my hair is naturally dry, frizzy and curly. And since he dried cut my hair, he couldnt blend my layers at all! He knew he messed up because he didnt give me a mirror so i wasnt able to look at the back of my hair. He refused to wet my hair and do a precise cut. Apparently if he wets my hair to cut it, he needs to charge me for styling it. No! How is wetting my hair to cut my hair more accurately be part of the styling service??? Instead of apologizing, he had the nerve to be rude to me and asked "are you a stylist?" I may not be a professional stylist, but i know style! Wasted my time and energy arguing with him. I do not recommend this place. They look down on their customers! Train your employees better!!! So unprofessional! Come on! Most of their negative reviews are about their staff!

General profile image

Brenda Bauldwin - 247 d ago

1

A lady in your Haslet TX sore was rude. Hung up on me while i was on the phone asking if i need to make an appointment. No need for that

General profile image

Scheduling elsewhere - 247 d 12 h ago

0

Went into Barnett Shoals, Athens GA shop - waste of time. I walked in as the sign on the sidewalk encouraged me too. Tell person I want a haircut, ask what is the difference between the $13 haircut and the $16 style. She doesn't know, ought to be a basic bit of knowledge you'd think since she's going to be first line customer contact. It's 7:40 PM, close at 9:00. Can't fit me in. I say you close at nine, silence on her part.

I see multiple areas for improvement but I'm thinking you don't really care. How are you still in business?

General profile image

Unhappy - 282 d ago

0

Well, I have been a customer for the last 5 years at the store on FM 2920 in Spring, Tx. Today, my family was treated with such disregard and rudeness that I will never again return. I have tried to talk to the manager who refuses to return a phone call. When we tried talking about the haircut to the stylist- who cannot speak or understand English- another stylist jumps in and starts an outrageous situation.

Very unprofessional.

Manager Johnette will not return calls. Same unprofessional behavior.

General profile image

Disappointed Customer - 250 d 13 h ago

0

Bridgeland Great Clips in Cypress, Texas same situation....terrible customer service and unprofessional

General profile image

Steve W - 250 d 13 h ago

0

Great Clips Bridgeland located in Cypress, Tx is definitely not very professional. The majority of the stylists there do not have good customer service and do not go above and beyond to give you an awesome haircut. I went there to get my hair cut as usual every two weeks and Rhonda was the one who always did my hair. Let me tell you she is a great stylist better than the rest of the stylists there. To make this short I called about a week ago asking if she was working that day and was told that she was off. I called the next day and asked if she was working and I was told that she was already gone for the day. Two days passed and I called and asked for her and I was told that yes she was there. I get there and request for Rhonda to cut my hair and I was told that she did not work there anymore that it had been about a week that she was gone. I am not sure why you gave the run around I just wish that ya'll had not wasted my time and been honest from the beginning. I will not be returning to this location. I am glad I saw her at the store a few days ago and now I can get a decent haircut elsewhere from her.

General profile image

Billy Smith - 250 d 15 h ago

0

While waiting for a friend to get a haircut at the great clips on mill street Westport location, there was a stylist I believe her name was Amelia. She passed over my friend and took 3 other cuts. We are African American, she never acknowledged us. When my friend asked how much longer, she became very rude, irate and unprofessional. I could not believe what I was hearing. She said, she doesn't do BLACK PEOPLE'S HAIR!!! HOW DOES SHE HAVE A JOB. I WILL BE CONTACTING THE BETTER BUSINESS BUREAU IF SOMETHING ISN'T DONE. SHE SHOULD BE FIRED IMMEDIATELY!

General profile image

Joe - 250 d 13 h ago

Billy, I've seen lots of comments like yours about lots of different companies. Many of those comments make me think that African Americans are sometimes seeing racism where there is none. (Yes, I'm white.) However, this is NOT one of those cases! You should pursue this, and Great Clips should be held accountable for the way that you and your friend were treated!

General profile image

Leigh Ann Arnold - 251 d ago

0

DO NOT GO TO GREAT CLIPS! WARNING!

General profile image

Disappointed - 251 d 19 h ago

0

The Elk Grove Village, IL Great Clips is a joke!

The women in there are just gossip queens. They don't care about customer service or cutting your hair. They just care about talking crap about their customers. What this Great Clips needs is some hard working, caring, descent and HONEST people working at this location. As well as people who REALLY know how to cut hair.

They think nothing about keeping a customer nor do they care about lying to customers.

They need to be told to have some morals!!

Stay far away from the fake employees and go somewhere where your haircut will look descent.

General profile image

Matt A Marshall - 256 d 14 h ago

0

Fix your online check in it is so stupid it really makes me want to go elsewhere. People check in online don't show up then there name still gets called three or four more times then you think it's your turn then they show up late and still get called ahead of you. It should be first come first serve. Please fix this or myself and many others will be going elsewhere. It maybe the dumbest program ever.

General profile image

Semter - 252 d ago

On line check in is stupid and not done correctly.

General profile image

Jo anne suermann - 255 d 20 h ago

0

I went to Great Clips on Thursday the 12 of this month at approximately 12:30 to 1 p.m. . There were four stylus on duty at this time. Every one of them turned around and looked at me when I came in, not a single one of them spoke to me, after 4 minutes of waiting for acknowledgement from any of them, I turned around and walked out. Very unsatisfied with the attitudes of the stylist.

General profile image

Satisfied Customer - 257 d 12 h ago

5

Corporate headquarters, thought you might find this interesting. I recently had my haircut at your, "Great Clips-Juan Tabo Plaza" in Albuquerque NM. I received my haircut from your employee by the name of Karen. I think it's very important for your corporate headquarters to know you have a very professional, knowledgeable, understanding what a customer wants employee representing your name . I found Karen by listening to other customers personally requesting her while sitting in your waiting room. I've been at this store location for over 10 years as a customer and have found that very rarely do you hire (outstanding) and probably (overqualified) employees like Karen! Please find a way to hold onto her Great Clips, you can't afford to keep losing the good one's...

Sincerely,

Hope You're Listening

General profile image

Hot man - 256 d 14 h ago

Is she hot!!

Flagged for review. 
General profile image

Donna - 256 d 17 h ago

0

I was just in the Hometown,Pa. store and I have never seen the girls move so slow!!!!

I don't mind waiting my turn by any means but In was ridiculous watching your one hairdresser cut the same head for 1hr plus!!!!

I know good things take time but that was a little too much.. there was other customers saying the same thing!!!

Never will go back again!!!

General profile image

Rebecca Boone - 257 d 22 h ago

0

I worked at the great clips in newtownsquare Pennsylvania. I left pay day was last friday. The owner joe said he mailed my check on saturday its wed and I still haven't received my pay. Now I'm filing a civil suite.

General profile image

Colleen - 257 d 28 m ago

1

We have been going to Great Clips in Uniontown,Pa. since they opened.My son stopped last night after work. He got there before 8. After sitting 10-15 minutes an employee came up and said we close at 8. It was a few minutes after 8 at this time. Told him they open at 8 in morning. My last cut I got there was a disaster. Had to go elsewhere.My husbands last cut was too.We won't be going back!

General profile image

Ouida Carpenter - 259 d 19 h ago

1

Ask for a certain stylist and was told she had too many appointments waiting. Only 1 other person waiting.

General profile image

Anonymous - 261 d 18 h ago

Went to get haircut, long waiting line staff very slow , they need more employees, not happy with great clips at all ..

General profile image

Joni - 262 d ago

0

Today, I called to see what time my stylist would be in so I could go and get my hair cut. My question was as mentioned, I was told that {Dakota, Knox Abbott Drive, Cayce, S.C.} would be in sometime today. I asked what time he would be in and was told I don't know. I then asked the girl would be in around 3:00 and the answer was maybe. When I was told that, I thought that's not an acceptable! I had some things to do so I stopped by to see if someone else could answer my question. I was told that to many people wanted Dakota to cut their hair so u stopped the salon from getting his schedule. I know you are a franchise but what kind of operation are you running? If I were Dakota, I would get the hell out of there and find me another salon to work. Further more, if I were Dakota, I would be highly upset, that is taking money out of his pocket! I was told to keep calling to see if he was in. . So, the other stylist will have to keep stopping with their customers and answer more phone calls. Everyone is entitled to whom they want to cut their hair and be given the days and times that individual will be working!!! The reason Dakota is getting so much business is because he gives excellent hair cuts and is "ALWAYS" Professional and a pleasure to be around. I sure hope he got a big raise to make up for the business your franchise is taking away from him! This is a "BIG" mistake for this location as people want put up with the answer's I got today and will go elsewhere

General profile image

Joni - 261 d 20 h ago

5

I'm sorry, I did get my hair cut today, I spoke with Dakota and got everything straighten out, I over reacted.

General profile image

Anonymous - 264 d 19 h ago

I visited my local Great Clips at I-70 and Tower in Aurora Colorado. My experience was very pleasant and fun because of the great conversation that I had with the stylist Katrina.

She was very professional, polite, and informative.

This is my favorite location to get my hair cut in Colorado. And, with the expert haircut and service that I received from Katrina I'm sure to return soon.

Best Regards!

Terron Hutt

General profile image

Connie - 269 d ago

2

I have been going to the Great Clips in Olympus Hills Mall for the past two years. Today I went and was treated rather rudely by the two girls working there. When I went to pay I noticed that she did not charge me for a senior hair cut. I told her I would be 70 in a few months but she said that the last time I had it cut there I was charged full price and that's what she was going by. So, that means I was over charged twice! I usually go to one particular girl, Margaret, but she wasn't in this morning. Margaret is always courteous.

Being over charge a dollar isn't the point; it's the rudeness that it was MY fault that I didn't mention that I was a senior before I paid. I'd say customer service training is missing.

General profile image

Senior Citizen - 269 d 18 h ago

0

I will not ever go back to a great clips. I have had pleasant past experiences at theVirginia Center Marketplace in Glen Allen, VA but this last visit is my last. My hair looks like a 3 year old child cut it with a blunt knife and the left side is at least 1/4 inch longer than the right. Jasmine was very unconcerned that my haircut was professionally done. They offered to "re-do" but I live too far away and frankly don't trust them to repair the damage. Still waiting for a call back from the manager.

General profile image

Fox - 274 d 4 h ago

Why is that you people only have one star out of five. There's a reason, just got back from Coronado Naval Base

Truly your hair stylist suck. There is only 1 gal in Southern California that I trust!!!

General profile image

Anonymous - 278 d ago

0

Great clips should be named no clips.burlington WI store is never open and on the occasion that it is only a stylist is on duty.What a waste of time.STAY FAR AWAY!

General profile image

Lynn Adkins - 278 d ago

0

I went into the Great Clips store in Minerva Oh this morning at 9:05. I went in to get a trim and was met by one of the rudest stylist that I have ever encountered. I informed her that she was rude and had an attitude problem. I have been going to this business for at least a couple of years and they have now lost my business. I know that I am only one person but the way I was treated this morning was simply uncalled Go and you as corporate would be wise to address this matter.

General profile image

Anonymous - 284 d ago

5

Had a great time! They were very friendly and welcomed me. They gave me great advice about the length and style for my hair. They were wonderful to talk to. I would go back when I need a haircut even if it is a little long of a wait. It is worth it. Thanks great clips! :D

General profile image

Anne Marie Llewellyn - 285 d 17 h ago

0

My wife and Ive been a customer for 10 yrs. Your online check in is insulting to me. If I was there waiting and someone walks in that has done online check in, they go first. If I do online check in, they tell me I can wait up until a half hour. Your system is flawed and I will never return as a customer IT SUCKS!

General profile image

Anonymous - 286 d 16 h ago

Bad customer service. I have a pic of this person

General profile image

Anonymous - 287 d ago

0

Sucks wait time way off talk to much at Klamath Falls Oregon branch

General profile image

Chad - 293 d 44 m ago

5

My family and I always try to go to the Great Clips in Mount Repose. We always try and get the same Stylist Danielle Sears. She has made our haircut experience just great she is very pleasant to have a conversation with while cutting or Styling our hair and we always know that we will have a great Experience. Now we do not know her outside of Great Clips so this is an honest review . I just wanted to write this review to say thank you for all that you do and to say good job Danielle you put the great and great clips.

General profile image

James Compton - 297 d ago

Rudest people ,I have ever felt with, Pell City Alabama! Never consesent in what they do.one time they tell you one thing the next time it's totally different.

General profile image

CathyBlount - 309 d ago

2

I was a stylist for Great Clips,I feel that i was treated badly,when working for Great Clips.The other stylists picked on me a lot,about my clothing and shoes.I also was working and i stylist told a customer,that i was not able to do a certain haircut.I have alt experience and i am a good stylist.I also feel that your so protective over clients,how about being a little protective and nicer to your stylist.

General profile image

Colleen - 298 d ago

Cathy, My daughter has been at Great Clips for 3 years, her store has a new Manager, who thinks she has to prove something. She is being treated poorly, she is 19 weeks pregnant and yesterday worked the 3-9 shift and she got absolutely ZERO breaks. She was told, no breaks if there are clients waiting! I am so outraged by the treatment of good stylist, such as your self! I hope you find a company that appreciates you! Good Luck!

General profile image

Alex C. - 298 d 14 h ago

0

At 7:20pm, Wednesday May 30, 2018 I walked into Great Clips location 72 Snelling Ave S, St Paul, MN 55105 and was told by a elderly male Asian stylist that great clips won't be taking any more customers for the night. Even though the sign on the door says Walk-ins welcomed and they close at 9:00pm. He was rude and hostile towards me when I asked why not when the store is still open for another hour and a half. He said if you didn't check in online the store is done for the night and screamed to just come back tomorrow. I am horrified by this instance and will never come back to this location or any other Great Clips establishment. It was a waste of my time and other customers time to come if this store does not take walk-ins by 7:00pm. Great clips and franchise owners really need to audit their stores more regularly and have better customer policies. There is obviously a issue or lazy stylist a turning customers away.

General profile image

Rina - 299 d 23 h ago

0

Okay, who hires these people. There was some younger Asian girl with blond/light brown hair and bangs who did my hair. I have hair down to my butt and all I asked for was a trim. First, she didn't spray my hair to make it damp, but was chopping my hair dry and it hurt so bad and I kept telling her and she didn't even blink twice. She chopped my front layers and called it "long bangs" LOL. I never asked for "long bangs." And it was super choppy not blended, just ugly. Then she was confused what she did wrong. She said she has been doing hair for 7 years.... ummm dog hair? You don't just chop someone's hair when you don't ask... then a lady named Donna came out to "try"and fix it... and she could barely get it even... now i have choppy side bangs. Worst place on earth.... I cried so hard when I got home. I'm just so sad that they ruined the front of my hair and gave me a chunk of choppy bangs. They need to hire normal stylists with normal experience. I will be writing to the owner until I get that Asian out of there that doesn't know how to do hair. Ahh I'm just so upset she did her own thing without consulting me.

She physically abused me by not stopping when I told her that she is hurting me. I need an answer because I will take matters to the next level. That is psysical abuse and I need to be compensated for it.

General profile image

Vijay s - 300 d 28 s ago

I am a past client of great clips stonefield square in Louisville my and I say past client because I have been a client there for the past. 10 years and never in my life have I been treated so rudely and embaressed by the manager alone.. Being from another country I think sometimes they feel we don't understand what the are saying but.. We do.. I came in about a half hour before closing and she said to me do you know what time it is?? What have you been doing all day while we have been working? Watching netflix?? It was so embaressing that me and and my child left.. This is not the first time in the past few months with the same manager!! Rude and very unprofessional. Me and "my people" as she put it will never be back.. Something needs to be done

General profile image

Joshua A. Collins - 301 d ago

0

HI I went into your Niles location earlier today with my son who is autisic. We get his hair cut there regularly with no problems. Being only 2 years old and being Autistic the staff knows that the his haircut will be a little tough. My wife and I always leaves a genorus tip. This time though as my wife just sat down with him he started to act as usual the manager comes over and tells they wouldn't cut his hair and that we need to leave. We were both shocked and upset by this and we will be speaking to Autism support groups about this and will never go into another Great Clips again and make this known to other Autism families and post the video on facebook.

General profile image

Sherry - 303 d ago

1

I went to Great Clips in West City, Il on 05/08/18. Horrible service. I checked in and was told by stylist "Courtney" I believe that she would finish the one she was working on and there was one more ahead of me. I waited about 30 minutes, not a problem. The computer screen showed me as number one. She and the man's hair she was cutting talked about getting thrown out of bars and their experience with getting drunk. Still waiting, when 2 men walks in and she turns to them and said "I'll only be a minute guys". I said excuse me I'm next and she said no they are. I told her what I thought and will never go there again. She said she was the Acting Manage. I have been going there since they opened and have always had Marcus, that has left there. Very bad for business to obviously prefer to cut mens hair so you can discuss your bar room antics.trust me its a small town and I will spread the word. I was also informed that they have new owners.. New owners you might want to reconsider your choices on who you hire.

General profile image

Sanjeev - 303 d 7 h ago

0

I always go to Great Clips to cut my hair from one old white guy but he is retired now then i had another white old lady but this time i went there 05/23/2018 Wednesday i always go Wednesday i checked in my self from my home @ great clips web site it was telling me for 1 hour i went there i could not find that white old lady then one another Asian old lady came to me she said my number is first i went with her and sit down on chair but chair was dirty i took small towel and clean my self even she did not ask me to clean then she was going to cut my hair i told her make it small from side and back and leave 3 to 4 inchs on top so i can comb but she messed up my hair she maid so much short on top and back do not look same one side small and one side big i told her you mess my hair she said do not pay

she piss me of even she did not say sorry or apologize to me i wanna say something to her but i just quite because it was woman if you like i can show you my hair picks How you hire these type people who do not know how to cut hair even i think she can not understand English.

General profile image

Anonymous - 303 d 17 h ago

0

The experienced stylist who cut my hair did a terrible job and pulled on my untangled hair (ouch) with her comb. It was a simple cut request but she didn't listen or take the time necessary to do her best and should be retrained to cut hair. Total time spent with stylist was less than five minutes. I had to call a friend to come over and even out length of long strands of hair she overlooked. I did call stylist back to let her know how dissatisfied I was with her hair cutting techniques. Even though she did apologize and offered to re-cut hair, but I did not want to go through the horrible experience again or have the time to go back to get my hair cut the right way as it should have been done in the first place.

General profile image

Anonymous - 304 d ago

5

Happy with the haircut, great atmosphere, friendly. Never had a problem, looking forward to my next haircut and I love talking to the Girls here because they listen and make time for me. Always Pleasant and good customer service.

Poinciana, FL 34759 is the online zip code we use.

General profile image

Mark W - 306 d 15 h ago

0

We have left appropriate reviews for this location. The owner and manager have refused to contact us. I have filed a dispute with my Credit Card. Great Clips has a terrible reputation and boy did they earn it!

1st review

I've been going to this Great Clips location for several years now and usually get good results. I went in on 5-10-18 and got Cat (according to the name on my receipt, not really sure who it was) as my stylist; just my luck. Even before she came over to get me, another customer waiting made the comment that if the place caught on fire, she would never make it out alive. She seemed dead inside, no smiling, no talking, moving like a sloth. She looked at notes on how I like my hair cut, verified them and started cutting away. I tried to show her a picture on my phone of what I wanted but she just threw the cape over me and my phone like she could care less. She never talked to me again until she was done, then asked if it was ok. I asked that she take more off the sides and she seemed irritated; made a few more snips with her scissors and then glared at me in the mirror. I wanted more taken off the top too but was afraid to ask, fearing her attitude would leave me with a worse cut than I had. And NO, I didn't leave a tip. My husband, who doesn't normally notice my hair cuts, even said something about how it looked off. I will not EVER have Cat cut my hair again. I hope she was just having an off day because if she is like that everyday then she needs a different job.

1

Response from the ownera week ago

We're sorry to hear this was your experience, Nancy. If you'd like, please call us at 1(hidden) ext 3 or email (hidden) with the details and location so we can best assist you and follow up with you. Thank you.

2nd review

My wife visited this location several weeks ago and the stylist (If you can call her that) was rude and did a terrible job cutting her hair. My wife left an online review for the terrible job and was contacted by Great Clip's customer service. Customer service promised us the local store would reach out to us and they have not. It has been two weeks and we expect a call from someone or we will dispute the charge on our credit card. I called the store today and spoke to April (absolutely no help) and she refused to share the owner's name or phone number. I asked her to have the manager call but as usual we haven't heard from anyone. STAY AWAY FROM THIS LOCATION! Their reviews should be enough to scare anyone away!

General profile image

Anonymous - 1 y ago

I was a stylist for great clips for many year and have a great following but when you put people in management that talk about their cilents and staff there's an issue. Plus you have managers going outside to get high while ont the clock is wrong.. Many of the customers are Indian people and they are not stupid but for a manager to lock the doors 15 minutes before we close its not right..and to holler at them for coming in late.. Everyone is short staffe but it's not right to treat people that way.. I don't say much beacause I was a stylist but this has got to stop.. The franchise owners need to get more involved to see what is really going on.. Great clips is a great place to work but when you have management that doesn't care there's a problem

General profile image

Les - 1 y ago

1

Hi, I am from Peterborough, Ontario, Canada, I have been to their salon here four times, the first three times were great, the stylist talked to me about my hair and how I wanted it trimmed, made notes on the computer, and the following visits were ok. then the 4th. time, she called my name, said"same as before" I replied "yes", and never spoke another word again, she sheared up both my sideburns like a buzz cut, didn't taper off the back of neck, again like a buzzcut. I called the following day, left three messages, no call back, finally got to speak to someone two days later, and she hung up halfway through my call, something should done.

General profile image

Anonymous - 1 y ago

0

I visited the State College, PA today at 1890 N Atherton Street and I am furious. I will NEVER go there again and this was my first visit. So, Arlene was my "stylist" today and did a POOR job!! I had to explain to her 5 times during my visit how I wanted my hair cut. The directions were VERY clear. I patiently told Arlene what I ask the nearby competitors do each time that I have been going to for over 10 years as part of my explanation of 5 times and she screwed up!! If I had not asked how much hair she was going to take off, I would be BALD and now I have a BALD SPOT on top my head and I am ALMOST BALD on the front half of my head. Arlene blamed her misunderstanding on me and said it was my fault for not explaining it right!! Arlene needs to be TERMINATED AT ONCE!! Please terminate her immediately. I am SO DISGUSTED AND FURIOUS at the lousy job. Thank you and please send me a reply on the outcome of this report.

General profile image

OHA - 1 y ago

I took my daughter for a haircut at one of your locations Avondale in Redmond WA 98052.

The stylist name is Tammy & Ticket # 272332. She was so insanely rude who kept hosing my daughter with water & endlessly digging comb in her head. I asked her to stop & she kept saying "DON'T tell me what to do". I had to come & stand next to my daughter to tell her to STOP cutting her hair. This woman couldn't even open her eyes properly & kept telling my daughter that her mom is crazy and over reacting. I tried to look around for a manager but didn't see any. I told my daughter to get up and Tammy pushed her down. My daughter is lucky she didn't end up bald but she did end up with THE worst haircut. I don't know why it is ok for you to have such stylists who are not just insanely rude but can't even open their eyes.

I will NEVER EVER go back to this place again because Great Clips is clearly focusing on quantity than quality.

General profile image

Anonymous - 1 y ago

0

Willmar mn greatclips is the worst. The staff is slow and stand around and talk while people are waiting for haircuts. Then decide to make an order for caribou across the parking lot. Seriously!!! Maybe get some staff that are fast and want customers to keep coming back.

General profile image

Bob Pontarolo - 1 y ago

0

I'm very dissatisfied with my haircut. My stylist didn't listen to me and cut it way too short. I want to know what you're going to do about it right now.

General profile image

Jim - 1 y ago

I went to the great clips on the Meadows in Boulder. The girl that I had with me getting my haircut smell like an ashtray. I noticed that several of the staff go outside and smoke during their break and then come back and they smell like a an ashtray I will never go back there

General profile image

Anonymous - 1 y ago

0

It's so great that I checked in online to be bumped off the list by the hairdresser so she could help her friends first e en though I checked in and all they did was walk in so this place has wasted my time what a joke

General profile image

Anonymous - 1 y ago

1

I am a concerned customer at the great clips in the Southgate plaza in Thomasville NC 27360, I would like to file an complaint on two woman that work there, I have been there several times over the years and I keep noticing the same problems with these two hair dressers , one of their names is keiko poole and I feel that she shouldn't be employed there, I feel that if she stays there I will "not" take my kids there anymore nor will I be going there either. Her work ethics are very poor and every time I've been there or any of my relatives have been, she is always seen on her phone it seems that she doesn't pull her work load , I have seen her serval times during the wait times talking texting on the phone she has a very poor attitude and she smells of "marijuana" , this hasn't been the first time I've noticed this problem with her. I do not feel safe with her cutting any of my kids hair with the way that she is ,it's very "unsafe". The other woman that works there is the same way and they must be sisters from what I've seen , her name is Andria . I do not know her last name but they act the same way. They seem to be high or just messed up on drugs or whatever that they are using . both women are very rude and I do not appreciate going to what is supposed to be a clean nice environment to get my hair cut , but this is unreal. I think the two should be drug tested and if failed they should be suspended or terminated .

General profile image

Carl - 1 y ago

Is there anything good about this place?? I worked for them and the absolute worst place to work EVER!!!

General profile image

Anonymous - 1 y ago

After what Starbucks will do to educate its employeesit is absolutely necessary that Great Clips do the same.

The practice of rato al descrmination is awful by some great clips in charlotte NC

Today I walked into a great clips to trim my gear and the white lady went to lunch to skip me as I was next. She was giving me ugly looks.

This behavior was acceptable in the 17 hundred

General profile image

Anonymous - 1 y ago

After what Starbucks will do to educate its employees. It's absolutely necessary that Great Clips do the same.

Why?

The practice of ratial descrmination is awful by some white employees at great clips in charlotte NC.

Today I walked into a great clips to trim my hear. The white lady went to lunch to skip me as I was next. She was giving me ugly mean hateful looks.

This behavior was acceptable in the 17 hundred. Not anymore!

General profile image

Marilyn Abraham - 1 y ago

0

got zinged again today. I have been going to Great Clips Burlington Ontario for about two years to a hairdresser I particularly like. Last month I walked in and asked and I was next in line. I asked if there were any online registrations ahead of me, No, I would be next. Almost 20 minutes later my name was called and I was advised tha there were now three registrants from on line and they would be taken first. I walked out. This morning I went in and there were no online ahead of me but it was busy so my lady said no stay, it will be right after this person that I am doing now. I said I would go on line and register and they told me that would not be necessary. The hairdresser finished the person about 14 minutes and then told me she had three online registered that would be taken ahead of me. What outrageous disghusting customer service. There were 5 other walkins now waiting two of which had mobility challenges and they had been told about half an hour. Guess what that could be a lot longer than half an hour because sitting there and waiting does not give you any consideration if peoiple are registering on line. No matter how long you have waited an online sign in will jump the line. I will finish out my card with multiple cuts and I will only register on line and when my card is finished I will never be back and I will never recommend this place where some customers simply count more than others.

General profile image

DHake - 1 y ago

1

I have brought my kids to great clips for years. I took my oldest (14) today for a trim. All he wanted was it slightly tapered and slightly trimmed. The stylist asked if he wanted to use the '2' guard again and he said no, he wanted it to stay long. Butchered does not begin to describe the cut he received. It is patchy, not tapered at at, looks like a bowl cut and left him in tears. Worst part is the lady got snippy with me when I walked over twice during the cut because I could see my son visibly upset. To get snippy and cut off the mom of a client, who is paying for this terrible cut, is highly unprofessional. So angry for my son, and now have to shell out more money to take him to another shop that will actually fix this mess. Won't be going back to a great clips again.

General profile image

Ricardo - 1 y ago

1

"You had to be a latino..." -Omaira

Store in Wellington, FL (Publix plaza)

Those were the words said to me after pointing out that my son's sideburns were basically butchered, and after trying to explain why I was complaining.

Omaira was the person who said this to me and I could not believe it (given the fact that she's from Venezuela). She literally told me "don't worry about it, they grow back in two days..." and when I tried to explain that I was not satisfied with the results, she said "I don't wanna hear it. I don't have time to hear you complain about something insignificant". Then she proceeded to say "you had to be a latino...trying to throw another latino under the bus" after I asked for the manager's phone number. Btw, she said they have no manger (?).

We are living in an era where it *should* not matter what your color is, your religion, race, or whatever. We all have a voice and, if we're paying for a service, we have the right to express satisfaction or dissatisfaction.

Note to corporate/owner: You have lost a client (we're 5) of many years and my advice to you is to get rid of such an unpleasant person, who is affecting your business negatively, and you might not even know it.

It's contradictory that your commitment statement says "your complete satisfaction on all services and products is fully guaranteed", while your employees trash your brand with despicable attitudes and horrendous comments.

General profile image

Anonymous - 1 y ago

If this is true insist she be fired.

General profile image

Insulted at my experience - 1 y ago

1

I went to great clips at the Marketplace store in Rolling Meadows Illinois and had a very bad experience with a stylist named MIAE . She did not listen to direction and then she got upset when I wanted to see the back in the middle of the cut. She threw the mirror back onto the stand in front of me and scolded me as if I was out of line for clarifying what I wanted. It was embarrassing because other people were there. She also refused to turn me around to see the back when she was done and I had to do it myself. SHE GOT NO TIP! You cannot treat customers with indignance just because they want something done their way. I have had my hair cut there by other stylists with no problem and they get very generous tips. If I had this experience with her I know others will. I will also be filing a complaint with the BBB to ensure this is not ignored by the corporate office.

General profile image

Treva - 1 y ago

5

Always a great haircut here at manchester pa location good prices great staff

General profile image

Monika Booth - 1 y ago

0

My husband and I wanted to get a Haircut and went to your location on Lake Park Fl, before we checked the open hours online it is 9:00 PM

so we closed our business at 8:00 pm and at 8:15 PM we walked in to get our Haircut.

The employee that had to work until 9 pm told us right away that she got the register down already and she is closing early because she wasn't busy the all day and that we could come back the next day. Then she asked us what we wanted now.

We told her that we checked the hours and it says 9 PM and yes we are here for a Haircut and NO we will never waste our time to go back in a Great Clips Location

Very bad customer Service!

Other Reviews & Comments

Sonic Corp.
Windy I had the most ridiculous experience at the Sonic in Brouss ... 

Fox News Network, LLC
For the ass eater and cereal hater Grow up! You are probably the same one talking about anal s ... 

AT&T
Tammy I am livid with my service . I have been with Sprint over 1 ... 

Forever 21
Dee I went to the Lenox Mall store in Atlanta, GA. and one of t ... 

Wells Fargo & Company
James Joseph Rooth Van R Rooth a Vice President in the Wells Fargo Charlotte,  ... 

Denny's
Alex I was at Denny's yesterday (Sunday 3/24/19) in Rockford Ill ... 

Hyundai USA
Mone I'm going through the same thing smh what state are u in?

Dollar General
Michael Yost In East Windsor ct we have started a community cleanup grou ... 

Lg Electronics USA
Kimberly Bennett NEVER buy LG products. Our very expensive fridge has stoppe ... 

Ashley Furniture
Helen Had the worse possible experience on the customer care line ... 

Kohls
Anonymous I also worked at the Rocky Point store and was only getting ... 

T-Mobile USA, Inc.
They Steal Money I have had one to zero bars of service with T-Mobile for ye ... 

Gold's Gym International, Inc.
DNR6 My review of there awesome service was deleted!

Staples
Anonymous He's not performing surgery. There are way more important i ... 

Rent a Center
.rent a center is horrible Rent a center is horrible...just contacted an attorney beca ... 

The Sherwin-Williams Company, Inc.
Anonymous 5

Enterprise Holdings, Inc.
Lino To Alejandro (Supervisor), Edwin and Jairo,

7-Eleven, Inc.
Calvin Mitchell tonight i was at 7 eleven in tampa florida off of busch and ... 

Jack in the Box Inc.
Anonymous Why in the hell it's 11 pm here In Fresno and your store on ... 

MetroPCS Communications, Inc.
Elis2019 One cannot even file a complaint against this company. They ... 

Freightliner
PVL UNIVERSAL INC Hi, have change the ECM in San AngeloTX, 03-15-19 after pay ... 

J. C. Penney Corporation, Inc.
Cameron My wife entered an Order online and decided, within 30 mins ... 

Frys Food Stores
Mona I shop and live in the SE valley mostly shop at Fry's at 48 ... 

Food Network
Anonymous I agree Buddy is an ass and I stopped watching the show bec ... 

Taco Bell Corp.
Anonymous YES PLLLLEEEAAASSSEEE!!!!

McDonald's Corporation
Allen hammond I went to one of your MacDonald in derby ks at 2pm on the 2 ... 

The TJX Companies, Inc.
Anonymous No clue if God had a color but Jesus wasn't white.

Church's Chicken
J. Taylor Went to 3 different locations in Little Rock Arkansas today ... 

Panera Bread
Anonymous So happy to have Panera in our neighborhood! The new cafe a ... 

Disney
raymundo javier I rayamundo javier apply for job but my username and passwo ... 

Lowe's
Eddie Prince I just had a horrible experience at store #0493!! I am para ... 

Hulu LLC
Glad I don't live in California! You all need to get the hell out of California! The air out ... 

Buffalo Wild Wings
Do you check your employees references/background checks? Great food and most of the time great service!. But you sho ... 

Safeway, Inc.
Jim Hello My name is Jim and I am a disabled 50 year old person ... 

Payless Shoes
Anonymous Lmao y'all leaving these comments like they gaf

Belk Incorporated
Anonymous What do your family and friends have to do with this?

Petco
Anonymous An employee at Petco in Riverbank California, her name is T ... 

Chick-fil-A, Inc.
Anonymous They don't work on the Sabbath.

Greyhound Lines, Inc.
Kiarra WORST EXPERIENCE I'VE EVER HAD ON A GREYHOUND. I PAID MY MO ... 

LA Fitness
Larry @ LAURA Oxman ,

Burger King Worldwide Inc
Anonymous I ordered a Double Whopper with cheese large fry large Coke ... 

Domino's Pizza, Inc.
Tricia I have ordered from here for over 20 years. I will never or ... 

Target
Anonymous That poster chose to bring up race and states the Target em ...