Information, reviews and public commentary for US companies


Greyhound Lines, Inc.

FirstGroup America, Greyhound Bus
600 Vine St., Ste. 1400
Cincinnati, OH
(513) 241-2200
(513) 419-3394
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Carmen Torres - 2 h 19 m ago


The worst service I've ever had I caught a bus ride from Rochester to New York City it was late almost an hour then we made it to the first stop and it broke down by the hour and a half I waited for a refund for about a month that was supposed to be for $50 half of the ride to find out that they only wanted to give me $8 and that's why I never got the refund because I guess the refund department decline the $50 and only wanted to give me 8 because their bus was an hour late and then it broke down and I had to wait for an hour and a half so I guess it was my fault. I got transferred, hung up on the customer service was the worst to finally get a hold of a supervisor that ended up hanging up on me too, then when I called back they only wanted to give me $20 refund the worst service ever I'm going to go ahead and check out the Megabus because Greyhound is the worst

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Courtne Guinyard - 2 d ago



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Very disappointed - 1 d 5 h ago


I agree, the Greyhound bus terminal in Dallas Texas ,employees are very rude, staff stole my baggage it's been 2 months & they keep telling me theres no updates yet... Remind u this is everything I own, was moving to Houston Texas & they ruined my entire stay, I had no clothes, shoes hygene & my daughter is no longer with me she's in heaven & her stuff was in there too

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Anonymous - 2 h 23 m ago

I agree I went through the same thing and got the same customer service the worst that I ever had

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Cinquetta Cooper - 12 h 24 m ago

I truly urge all customers of Greyhound to no longer use this service ,he bathroom in Richmond,Va was horrible,the staff in the restaurant were horrible,I was delayed 6hrs and will be in a bus wherever they find a driver for the bud

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Carmen - 2 h 24 m ago

I agree and when you call the Greyhound number they got the worst customer service I had to worst trip in the world the bus was late an hour then it broke down for another hour and a half and then I was told I was going to get refunded $50 for half of the ride then find out they only wanted to give me $8 and then they decided to give me $20 back the worst service I've ever had

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Unhappy rider - 4 d 4 h ago


I had one of the worst greyhound experince thay i ever had before coming out of Atlanta. Bus was scheduled to leave at 12:40 am and arive in Tampa at 11:55am, bus dod not arive until 7:30 the next morning. When i was trying to find out eta of the bus employees were very rude and had major attitude as if it was my fault. They never gave reason for delay which was unacceptable for someone to recive such poor customer service. Trust me this would be my last and final time ridding with Greyhound busses.

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Anonymous - 4 d 17 h ago

Lost my bag in Tennessee and it was due to a drug search.. I never switched buses or anything but my bag was taking of the bus and now I'm in Salt Lake City with no clothes or anything and when I asked the staff about it they said I should've been watching my bag mean while it was under the bus still because I was staying on that bus, than they said it could've been taking off to make room and to wait til I got to Salt Lake City to figure out what happened to it

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Gerald Daniels - 7 d 6 h ago


Your service is poor whether onsite or online. Employees seem unconcern even overtly condesending. I am almost convinced that your fares arr illegal as they arbitrarily change. Of course your disclaimer says subject to change but every hour! I have no idea who regulates you but something should be done. You seem to be taking advantage of a demographic that can least afford to be. A set fare schedule should not be a problem and its ludicrous that the change so arbitrarily.

General profile image - 12 d 4 h ago


Worst experience with trying to get a refund for 2 tickets that weren't used from greyhound. It's been over a year trying to get my money back. Will NEVER deal with greyhound again as long as I breath.

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Anonymous - 8 d 8 h ago


They tell you from the start the tickets are non-refundable

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Anonymous - 9 d 5 h ago

They just stole $20 from me when I was trying to reschedule my ticket an the people I talked To didn't do their job at all

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JulliA - 10 d 11 h ago


This is the worst experience ever have been stuck in Richmond from Thursday and can't reach my destination and pregnant and my foot swollen and every bus come they put family on it I have been in the station before people who came and left

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Anonymous - 11 d 19 h ago

All i need to say is, DONT BOTHER! The customer service line is outsourced to India with some highly rude and disrespectful agents. JP had the nerve to ask me if i had a job when i said his job is to help guest. Disgusting people there. Should have figured the company is trash since they cant pay americans to amswer calls.

General profile image - 12 d 5 h ago

if greyhound eliminates routes in western canada then you { GREYHOUND} should close all operations in CANADA AND especially all of the united states cities as well .I will be very happy to you go.

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Don - 13 d ago


Had a very poor experience riding Greyhound this paat weekend. My nephews who have a mental disability rode thw bus from Yakima Washington to Seattle on Saturday July 28th the bus broke down in a town halfway to Seattle. The driver tried to call dispatch to get another bus and never reached them. Fortunately the bus from Spokane to Seattle made the same stop and could fit those who did not grab an uber to finish their journey. This put them 2 hours late and the driver indicated there is no refund or discount for the delay.

The return trip was fun also, the only bus to Yakima on Monday was at 4:30 pm then the bus was over booked ( who over books a bus, there are only so many seats. They being not aggressive enough to talk to the local agent they were bumped to the 8:30 pm bus, now they have been atbthe bus terminal since 9am Monday. (I had to drop them off early because i work on Mondays). They missed thier ride home from the Yakima bus terminal because of the incompetence of the Greyhound staff overbooking a bus.

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Greg - 14 d ago


The driver drove over 10 hrs so we had to wait for another driver to show up at a five hour delay..had to get a motel at twice what the ticket cost because of and was told they could refund twenty bucks..I said you can give everyone on the bus that because you have their contact information but they weren't much into that saying everyone would have to call in took two hours to take the information on the phone x 40 over eighty man hours to get a refund when all they have to do is credit people thru their email and trip ticket being it was bad driver planning that resulted in loss.

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Zenobia Hodges - 14 d 7 h ago

I've tried to reach your Customer Service department, for days. I have been given the run around. I used Your service on July 18, 2018. From Gary, Indiana to Dayton Trotwood Ohio. From Gary to Indianapolis Fine. From Indianapolis to Dayton, Trotwood. The worse. The bus smelled Horrible. My feet stuck to the floor, because of a spill that wasn't cleaned up. I feel I'm entitled to a refund. Not the entire trip. Just from Indianapolis to Dayton-Trotwood.

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Anonymous - 15 d 13 m ago


To whom it may concern at the company that has anything to do with the shipping and delivery of packages. My name is Charles Mclin I live in Richmond texas my wife shipped eight packages from Jackson Ms. on july 25 2018 to be delivered to Rosenberg tx and it was at the Houston terminal by july 26. We were perplexed at how it got to Houston and just sit there for four days while tracking and tslking to people at the dallas office trying to find out what was happening. Well after we got lied to by you people at dallas that they could not contact their own terminal in Houston all day this took to be lied to again by corperate people that they could not find where our packages were we would have to file a claim insurance for our goods. Well !!! After making one phone call to the Houston package dept and talking to a young man named Chris Ray, he found the packages and shipped them out on the next bus to Rosenberg. Thank God for people like Chris because he works for a living and you people at the offices at dallas do nothing but make a simple problem worse. I can understand why you can't get business consistant . You don't know how. Never again will I or anyone I talk with have anything to do with you again.

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Anonymous - 19 d 7 h ago


Sharline Moore

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Amy J Hunt - 21 d 5 h ago

You folks are most discrimating and terrorizing assholes to person to disable veteran in a wheelchair with a service dog. All care for yourselves and break other people's property and screw them to bitter end. You love rape people and steal there stuff, and lie torture them in in the process. You folks are cold blooded killers and what happens this was family would do the same thing?

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Sherri. - 23 d 14 h ago


Very crappy service. No bus no driver. Over booked. Bought tickets a month ago. But let others on the bus before us.

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All eyes on grey hound mast up company unbeliviable u - 24 d 35 m ago

Y'all are bogus unfair ruled unprepared unprofessiona lthe bussies are terrible the bus driver are cockgie and their uniforms are tackey and dirty (some)are and their customers service 0000 plus zeros plus 4 thumps down and 4 big toe down,,,shame on y'all, y'all are a big disappointment

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Aquintero1977 - 24 d 14 h ago


First there was no air for 6 hours with a full bus, the bus we were supposed to get on broke down so we had to be rerouted and ended up with a 9 hour layover in a station with assholes. My kids were laying on the floor sleeping just like several other people when a security guard came over and said that everyone has to sit in seats then after getting my kids up and they were sitting he said we had to move because it was priority sitting, we had already been sitting there for hours and there was no sign saying it was priority sitting. I've already been up for 24 hours loaded down with bags and two exhausted kids trying to find non-existent seats

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Earline Evans - 24 d 17 h ago


Earline Evans, I wrote Greyhounds bus for the first time. Detroit to Chigao never again. The bus was pack you can't move around the seats are on top of each other's. Coming back from Chicago to Detroit was the worse the bus driver was very rude he talk back to the customer's. All the way the air was on full blast he open the window he said to every one. I'm only making one stop and he didn't care . I was so cold i was crying wee reach Detroit, Mich made every one on the bus to care under the bus and get their bags. They lost one of my bags. Even your manager did not give a dam I was told what do you won't me to do about it the staff in Detroit needs to be fired all of them nobody gave a dam. I wanted answers they would not give me any body over their heads to even call. They made me waiter for 8 and a half hour's for the next bus to come in . I was offer nothing at all. While GREYHOUND BUS STATION LET PEOPLE'S NOT BUYING ANY TICKES RIPP OTHER'S PEOPLE'S OFF BUY SCAMMING PEOPLE'S WHO RIDE YOUR BUS CREDIT CARD I WATCH IT OVER AND OVER . I REPORTED TO YOU STAFF JUST TO GET SO WHAT THAT'S NOT RIGHT AT ALL . AND THE CHIGAO STSTION IS THE WORSE ONE . IT'S SAID PEOPLE'S AROUND THE WORLD CHOSES TO RIDE YOUR BUS JUSY TO GET THE INFORMATION RIPPED OFF I EVEN GO TO IT . I'M GOING TO TELL THIS STORY TO ANY ONE THAT WOULD LISTENS EVERY WHERE. THIS HAPPEN TO BE THE SECOND WEEK OF JUNE 2018 THE BUS LEAVING DETROIT TO CHIGAO LEFT VERY LATE . I'M SURE IF PEOPLE'S KEEP GETTING THEIR CREDIT CARDS RIPP OFF BY YOUR COMPANY AND THEY DUE YOU AND YOUR COMPANY WOULD BE OUT OF BUSINESS .

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