Smh I cant belive this company is still in business. My bus never came and when I tried to get a refund no one wanted to help instead finding out the supervisor Magalie from New York port authority was doing refunds as well as give free tickets for the next day but looked at me as if I didnt exist. Then calling customer is the worst. Supervisor from the call center Harlod told me I was talking to the wrong dept for refunds after asking to make sure I was talking to someone who can help with the refunds, told him the whom experience to xfer to where no one picked up. Going to report to BBC.
My Grandson has his Marine Corps uniforms taken from the Greyhound bus he was riding between Pittsburgh and Jacksonville, NC. All paperwork was filed, letters and Emails sent. A young Marine having to buy over $500 in uniforms again. Greyhound doesn't have the courtesy to contact him let alone pay for the loss. Totally a very poor company I will never recommend to anyone. He was not the only Marine on the bus that lost their gear.
This action of no refunds is unacceptable, spending 173.00 to find out my close friend has a life threatening illness unable to travel.69392621 Sidney
HORRIBLE buses, HORRIBLE customer service, HORRIBLE experience, HORRIBLE Greyhound! After 1.5 years still trying to have them give me back money they took from my account.
I think we all need to join a CLASS ACTION suit against this company. They are awful. They have ruined people's lives. Made people lose their jobs, lose their houses.
Yes!I agree completely
Hello, This is complaint, regarding the behavior of your employee bus driver ( who drove Texas license plate #R027452 on Sunday June 17th around 5:40pm in Roseville CA). Here are the facts. On Friday my patient/friend suffered two Cardiac arrest one after the other and I took an Uber from Oakland to Kaiser Roseville Ca after 2 days at his bedside he was stabalized and his family arrived. I decided to return home because I had a car waiting for me at 9 to take me to Kern County to an appointment at 8:am. Monday . So, I checked the Amtrak schedule, they had a train arriving at 5:05pm, it never arrived and the ticket machine was broken. I was informed that a Greyhound bus would be arriving, going to San Francisco. So I figured I would have just enough time to make it there and take Bart to meet with my crew and head to Lamont. In my urgency I did not think of my way back. I was not aware that cash was " no good" on greyhound even where there is no where to purchase a ticket. I tried to explain my situation to your driver, he cut me off +very much like he was talking to someone beneath him) and accused me of pulling this? I responded ,I don't pull, he yelled give me your ID! Do you even have idenification !? I hesitated to give him my ID but my need to get to.my destination far overrode my ego need for respect and comprehension. He took it from me very... I can't describe it but then he says don't pull this again and then I told him I've never met you before what are you talking about? He gave me back my iD an said he was just going to do me a favor but now I can't on his bus. I responded to him I am at peace with myself you are the one with the turmoil God bless you! Anyway one of the other passengers followed me and told don't feel bad that's the way these drivers act because only poor people take greyhound! WTF? Seriously is this Greyhound policy? Or secret code for we will protect our drivers but not the source of our income. I am going to campaign and talk to a few of my clients to see how we can come.up with a transportation business that does not cater to low budget traveling, profit those people, yet want to act superior over the people that make them rich? If thee poor people get empowered,to I'm sure you'll loose alot. Once one knows it's not just them they feel a sense of relief and willingness to take a stand to change things! Now in your commercials you as people to take you and leave the driving to you. How do your bus drivers know the mecedes drivers from old Ford car drivers or if someone looks deshoveledd perhaps because they've had no asleep from being at the bedside of a dying friend . How long will people put up with that? My God leaders lead and as civilized human intelligent beings who's livelihood depends on the status and budgeting of another. Your drivers crew and such should demonstrate their superiority by their actions, manners and customer service not some inferiority complex that causes them to take their small authoritive position and judge others on looks, race or humility.
I agree something needs to be done asap I will contact the news
I agree I spent 21/2 hours on the phone to have an excort for a handcaped person taken care or and they left them unattended for 48 hrs in a major city. This is unexecptable
Face it. If any of you had any money...you wouldn't be on Greyhound. Good luck with the lawsuit.
That's not true. Sometimes people don't drive or just aren't old enough to rent a car. Or if you're going to a concert, why would you want to drive? Exactly so shut the hell up.
I certainly they find out what employee posted this!!! this is defaming and they person who did it should be fired immediately!!! who the hell do you think you are poster?
Your a idiot
Is that a reasonable way to appeal to different people who have bee disrespected and dehumanized by your extremely shabby and shoddy services? No wonder, it is a Greyhound Representative. Only in Greyhound company will you find a representative like this!
If you had any class you wouldnt allow such an ignorant thought to come to your feeble dysfunctioned brain. Face it. You're the re-tard from Hangover 3.
And greyhound is completely awful and proud. Pray for safe travels and comfortant. On the bus.
Fuck you asswipe. Piece of shit go spew your ignorance around other pussies like you
My name is Josephine Zamora I want to make a complaint on ruid customer service pleaz contact me at (hidden) i am in seattle washington greyhound time of poor customer service is 9:45 date june 21st of 2018
Greyhound Lines--please reconsider allowing ICE to question riders about citizenship. That does not seem like an appropriate strategy to encourage ridership. You do not have to allow them on your busses.
I'm so pissed right now. They suck as a traveling business. I'm tired of drivers not showing up. I'm delayed by 4 hrs.
GREY HOUND IS THE WORST WAY OF TRANSPORTATION IVE EVER DEALT WITH IN MY LIFE. FIRST THEY CHARGE ARM AND LEG FOR OVER CROWDED EXTREMELY LONG RIDE THAT HALF THE TIME ISNT ON SCHEDULE. MY DAUGHTER AND MY GRANDSON WAS TRAVELING BACK HOME FROM CHICAGO TO OKLAHOMA AND OF COURSE THEY CANCELLED THE 136AM NOT ANNOUNCING WHERE TO GO TO EITHER GET REFUNDED TICKET OR NEW BUS TICKET FOR NEXT DEPARTURE TIME. HER WALLET WAS STOLEN AND PHONE SO SHE HAD NO FOOD FOR THE BABY OR PHONE TO CALL ME HER MOM UNTIL 3AM AND WHEN SHE CALLED I ASKED WAS THERE AN OFFICER AROUND AND SHE SAID YEAH RIGHT BY HER BUT HE IS RUDE AND WONT ANSWER OR GET ON PHONE IN ORDER TO HELP HER, THEN I TALKED TO GREY HOUND CUSTOMER SERVICE THEY SAID THAT EVEN THOUGHT ITS THERE FAULT I CANNOT GET MY REFUND OF 153.00 BACK BECAUSE ITS AN OPEN TICKET EVEN THOUGH IT WAS A TICKET FOR THE TIME OF 136 AM AND THEY ALSO COULDNT GIVE ME A FORWARD TIME AT ALL AND THAT BASICALLY THE BABY AND HER WAS JUST SCREWED SITTING AT GREY HOUND IN CHICAGO HUNGRY AND SCARED AND THEN THEY WONT GIVE ME TIME THEY WILL BE LEAVING AND ALL THEY SAY IS THEY UNDERSTAND AND HOW CAN THEY UNDERSTAND IF THEY DONT HAVE A CHILD AND TODDLER SITTING FOR MORE THEN 10 HRS WITH NOTHING AND NOT KNOWING ANYONE, I SPENT OVER 300 ON LYFT RIDE AND HOTEL FOR HER AFTER IT TOOK ME SEVERAL HOURS TO GET IN CONTACT WITH HER. GREYHOUND SHOULD NOT BE IN SERVICE FOR THIS TYPE OF BUISNESS AND THE EMPLOYEES SHOULD NOT HAVE A JOB IVE NEVER BEEN SO DISRESPECTED IN MY LIFE AND ESP PAYING FOR SUCH TREATMENT. GREY HOUND IS NOT THEY WAY TO GO AT ALL
Hi my name is shaveka McQueen and I would like to make a compliant against the Montgomery greyhound employee however I called to ask about a ticket and the guy answered the phone yelling hello and I said hello so he continues to yell so I'm like sir please don't be rude with me and I said is someone else there besides you because your very extremely RUDE !!! so he says to me that I can call corporate then so I said I will.. I made the call around 7:25 pm central time .
I was headed to see my sick mother in PA. I arrived, the front desk guy spoke to me like I was an inmate, we all got in line. Then suddenly there's this noise on a broken intercom saying there's no bus driver for our bus. It's 12:55am. This is weird. The Terminal is hot and humid and while the people there seemed calm and just ready to travel, the three people on staff: The front desk guy, some security guard lady and some random guy were the loudest, roudiest, unprofessional (This is the Columbus, Ohio Station) And then he tells people to sit down until further notice. WE PAID FOR OUR TICKETS. We're not inmates, we're not second class citizens. Greyhound needs to schedule appropriately, with reliable drivers. It's disheartening and alarming that a driver would not appear and the people there be so nonchalant about it. This is not the way you do business. Greyhound seems to not really grasp that ALL of its passengers can do a class action lawsuit and win. They would be permanently shut down. Jobs lost. A Blow. Instead, for decades, they have bamboozled customers with horrible buses, horrible drivers, no ac, rude customer service, treating Americans like animals. It's appalling and inconsiderate. I'll be writing to Washington about this. I've seen enough of complaints to really get this ball moving.
Is your company allowing boarding and searches of its passengers without warrants?
Once again I am complaint inf about,not being able to book on-line. When I tried the on-line booking say agent off-line. When I call the customer service representative did not want to hear it believe it. She just wanted to charge me $12 more, and was not helpful.
I booked two Greyhound Bus tickets on line in my daughters name. I had to buy separate tickets because it was cheaper to return to a different station. I put my credit card in for payment. When the confirmation came through the ticket was changed to my name. I called immediately and was outsouced. I was told the ticket was processed and the name could not be changed. After a couple minutes of banter I asked to be connected to a supervisor. The customer service rep told me the supervisor would tell me the same thing. I had to demand to talk to a supervisor. I was on hold for more than an hour and never spoke to a supervisor. I asked to talk to someone in the US and was told they could not connect me. I called back and the next customer service rep then told me I had to pay $18 to purchase a "Gift" ticket for my daughter. She does not have credit card. He then told me I had to stop payment on the ticket. The next person said there was no refund. I am now trying to contact the corporate office and they sent me back to the Philippines. I got someone else in Texas who said I have to talk to customer service and sent me again to the Philippines. I have called back and asked for a supervisor in Texas and was told they have them in the Philippines...I told her I waited on the line for over an hour and did not speak to anyone, she put me on hold again and no one picked up. This is unreal!! I am now out $148 on unusable tickets.