I agree with all the reviews, they are a company that should have be closed down, they are Crooks
Greyhound lost my luggage now refuse to compensate my loss as promised I faxed all documents required ,waited 90 days plus,never received any info in this time I sent 3 letters and 3claimforms I checked frequently to update my location of luggage not once did any employee of Greyhound try to help what is my next step?
As a recent rider using Greyhound, I scheduled a return trip from New York back to Baltimore City five days before the actual trip. I had arranged for a return trip home but indicated the wrong time on the 16th day of December. Upon printing out my ticket only to learn of this mistake, I immediately contacted Greyhound to correct the time. I scheduled this trip on Monday, December 10th for the return to take place on Sunday, December 16th.
I was charged an extra $40.00 classified as a rescheduling fee. The scheduling fee is charged as a matter of policy. What ever happened to good customer service? Greyhound was not inconvenienced as a result of this time change, something that took place six days in advance. It is obvious that Corporate is only interested in profits and not customer service. The application of this policy to charge a rescheduling fee is unjustified. This policy is simply away to rip off, cheat, overcharge, gouge, and fleece the customer to increase revenue for which no service was earned or justified. This is my last time ever using Greyhound, and I will certainly discourage others from using this company. Unfortunately, I had to keep the reservation to use Greyhound to return from New York to Baltimore City as I did not want to lose my money.
I was robbed by a Greyhound. This company is so hard up for money, and the result is fleecing the customer. Greyhound's corporate officers have no customer service standard or principles, except that of ripping off its customers.
Ernest D. Matthews
On November 25 a luggage was sent from Baltimore Md to Durham N.C. This bag was to reach it's destination November 26.The GLi number which was given never showed tracking information online. After 5 days my wife went back down to the baltimore location to find out the status of the bag.Since the Greyhound Associate could not give an answer for why the bag did not reach he changed the status to en-route.
The driver is super rude, yelling and shouting at us.
After what was a rough start dealing with customer service,I've been treated with respect.
Very disappointed with what used to be one of the most reliable reputable organizations in this country. I purchased a ticket for my daughter to leave Dallas, TX on 11/14 and arrive in Bakersfield, CA on 11/15. The only thing that was correct about her ticket was that she left Dallas on 11/14. The bus was either late to their next destination, or the intersecting bus couldn't make it. Needless to say, she did not arrive in Bakersfield until 11/16 in the afternoon. Poor planning and trip routing. Service seems to have lost its meaning with this organization. Shame.
A terrible bus service that should be avoided. Buses are late -- or have no fuel, or no driver. There is no Customer Service -- just people with a script who hope not to be able to help you. There is NO help while you are traveling. You are told that you need to wait 24 hours after you have finished your trip. They bully college students traveling -- telling them they can get help at the counter but then refusing that help.
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Need to talk to somebody in charge
I need to talk to someone in the corporate office to end my employment
Please let First Lady Hillary Clinton Know the Yonkers, NY individuals hasnt stopped.
honorable diane savino,
please let Diane Know that as it was in Aug 2018 with Diane and Anthony Frascone it is again in Nov 2018 with the basil, zottoli and arthur medaglia to the invasion of my privacy and safety as on Monday of this week my wife dan van horne today known as Danielle Rodrigoues and son Antonio arrived to great me at the Hosteling International Washington, DC at 1009 11th st nw Washington, DC at (hidden) and they was prevented. Instead she and son went to the hospital with our son Frank ...to have a devise removed from his temple as it was place at Strong Memorial at birth from it's birth mother United States Senator Kirsten Gillibrand as our son was again molested in Amtrak Station in Albany, NY and was removed from her japan dragon lady...I am requesting full refund..as the ling mob has been permitted to be within my area of rest...
Lucy A Medaglia
Lucy M Rinaldi
I AM CHECKING OUT
To those who have shipped with this incompetent company, have your packages ever been found? I shipped 12 packages from PA to Las Vegas, NV at the end of August. 11 have showed up but the last one, containing my whole wardrobe is still missing. Have called all over and no one can help me. I filed a claim but it wasn't for near the amount inside. I'm hoping there is light at the end of the tunnel..
Ocean Investments Inc.
President Trump Corporation
Owner Greyhound Corporation Enterprises
I am on the bus and am listening to a customer call on a complaint. She is not being truthful to the corporate office. She was sitting up in her seat with NO blanket on her. She told corporate office that he assaulted her. He asked her if she could move because she was in the handicap seat. I cannot believe her lying to corporate. Most importantly she was loud mouthing off to him and continued when he left the bus. If he would have hit her I would have gotten up. I was sitting across from her. Please do not fire this man.
This is in regard to the ATLANTA TERMINAL.....IT SUCKS!!! the service is horrible. As I am typing this my daughter is just about to leave Atlanta headed for Charlotte, NC. The time right now is 12:25pm. The bus was scheduled to leave at 9:10 this morning. There were no explanations as to why the bus was over 2 1/2 hours late!! Then to top it off the bus driver was rude as hell!!! Greyhound used to be the way to travel, But you can't even talk to someone in customer service that speaks english. Did you know that the customer service call center is in the Phillipines!!!!! The terminal in Charlotte is not any better. The bathrooms are not clean and folks who are not traveling are sleeping and hanging out in the terminal. this is the second time in less that 30 days that she & I have experienced these issues. The MEGA BUS DOES A BETTER JOB. THEY LEAVE AND ARRIVE AT THEIR DESTINATION ON TIME. I hope corporate folks read these reviews and address the issues
Dawn D. I truly understand ... I've experienced what you're speaking about. The Customer Service is 2 stars shy of Pathetic. It's as if they are reading from a script, and that same one script is the answer for all your issues.... It's sad that no one has intervene. I myself plan to call the BBB and the Attorney General. If you see something or experience something and don't say something, things will always remain the same...
This Bus Line should not be allowed to be in operation ... They have absolutely no respect for their customers. It's sad that no one speak up or out on this company. It's because 99% of the ones that utilize this company for travel are the poor. And they treat them like criminals. The buses are rarely on time, ESPECIALLY that 5AM bus out of Montgomery, AL. They are NOT ON TIME.... so I got an Uber to the tune of $80 to take me to my next connecting bus in Birmingham in order to keep my 12 hour trip from turning into a 44 hour trip, you would think that GREYHOUND would be understanding and apologetic for the inconvenience they've caused... and happy that you made it to your destination on time, and willing to compensate you for the cost of the Uber. That's certainly wasn't the case.
It's so sad when you walk into a station all you hear is complaint and disgust, people laying down everywhere due to 4,6, and 8 hour layovers due to a bus breaking down or being canceled. GEYHOUND takes no responsibility for compensating their negligence and wrongness on their part. Montgomery and Birmingham, and especially Birmingham are the worst of the worst cities in the South to have a bus canceled or delayed. If you just have to be stuck anywhere, let it be Jackson MS. I can attest that they takes care of their customers.
Another sad point is that the lady in claims had the audacity to say they sent notification that the bust was late... REALLY!!! I leave my destination via car @ 3AM and travel 83 miles arriving in Montgomery at 4:20 , the bus was to board at 4:40 AM and leave at 5AM .... I received an email at 7 :15 AM saying that there had been changes made to my trip ..... 2 hour and 15 minutes later than the original departure ... Something has to be done about this company !! I will be contacting the BBB... This is the 3rd strike this year for them, and I do have my original documentations.
Do NOT use this company!! I was thrown off the bus 3 hours from home...for asking the driver's name! I have witnesses on the bus who saw it all! I am disabled and wanted to sit in the disabled section. Driver had his luggage on the seat and screamed at everyone on the bus that they better not touch his stuff! I've been calling for going on 4 months now and I get someone that I can hardly understand telling me they will send an urgent escalation. They have said this EVERY time I call. The department of justice is involved at this point and now I think it's time for a lawyer! Does anyone know what kind of lawyer I need?
As a formal employee of Greyhound, I'm in total disgust about this company! On 9/19/2018 on bus schedule 1683 I traveled from Columbus Ohio to Kansas City Missouri. Once we arrived in St Louis Missouri we had to switched out buses because the wheelchair lift wasn't working. The baggers had ONE JOB TO DO and that was to switched all luggage from the old bus to the new bus. By the time we reached Kansas City, myself and 3 other people noticed that our luggage, which were tagged to our final destination, wasn't even underneath the bus! The supervisor at Kansas City terminal immediately contacted St Louis and all St Louis could tell us that the luggage wasn't there. I call that BS! My luggage which have $2000 worth of items in there was tagged and all of a sudden it mysteriously disappeared?? A whole bag? Especially if the last time seeing my bag was in St Louis at that too! very suspect! Again I used to work for greyhound for 6 years and it don't take a rocket scientist to know where luggage go especially if the luggage is tagged to the final destination also I know that baggers steal! If my bag don't come up by 9/24/2018, I will make it my mission to exposed this company through the media! Try me! This is insane that my bag and just disappeared in thin air!
Did you ever get your bag back? Cause as of this moment 10-02-2018 my little sister was stranded in Selina Kansas because the bus driver didnt want to finish her rout. I would like to get to the bottom of this awful company and either sue for the fact that they have fucked my sister over 5 times with the literal 5 busses shes needed to take, or tear it down completely. I'm fucking done. And im not even there. My 17 year old sister with $6 to her name is.
Still don't have my bag. Greyhound is going to pay every dime on what they have lost including the suitcase itself. Sorry what happened to your sister, but majority of greyhound employees don't even care. Not even corporate. I been calling corporate and nobody returns my calls. To get their attention you going to have to get the media involved and take them to court. They're already in trouble due to the fact that they got sued 2 years ago, was taken to court, lost and had to sell a lot of greyhound bus stations to agencies. They going downhill more than ever.
I am going through the same situation. On July 11th 2018 I traveled from Mobile, AL to Flint, MI. I made it to Flint but my bag did not. I have done everything that I was suppose to do yet they keep giving me the shaft about my suitcase. Mind you my life was in that suitcase. I have had to start all over. I had nothing but the clothes on my back. And my bag was tagged special handling. If there is advice you can give me to retrieve my suitcase I would greatly appreciate it.