Information, reviews and public commentary for US companies


Greyhound Lines, Inc.

FirstGroup America, Greyhound Bus
600 Vine St., Ste. 1400
Cincinnati, OH
(513) 241-2200
(513) 419-3394
Twitter IDs
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NOT home for the holidays - 17 h 30 m ago


Cancelled our bus without any notice. Had to find out by calling them at 5 a.m. while sitting in bus stop parking lot wondering if the bus was delayed by weather or something. Multiple calls to guest service. . .unable to transfer tickets to next day. . .unable to basically do ANYTHING but give a refund, and they acted like they were doing us a favor for having to cancel all of our holiday plans because they were happy to give us a refund. Who just cancels an entire bus route without notice? I can't help but think of all the other people along the same route who had to deal with the same thing we did. Hundreds? I've never even heard of anything like this before. It's beyond inconvenient. . .I can't even think of a word to describe how we feel. And their "Customer Service" people never even said they were sorry once.

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Anonymous - 1 d 10 h ago

Bus 6388 driver called white man a cracker

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EricH - 4 d 13 h ago


They lie about paying you at all its been almost a year an I still haven't been paid

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Anonymous - 5 d 23 h ago


I was at the bus depot 15 minutes early, with it 9 degrees outside, and the bus driver was pulling off. Tried to chase him down with flashing lights, waving at him, as he sped away. I'm extremely dissatisfied with the service I've received

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Meme - 5 d 6 h ago


I am sorry I did not look at the reviews before I bought a ticket to travel with this bus company. However , I am wiser for the experience. I am a college student and everyone knows, besides the who the people who operate this bus line that college students are hard press for money. I bought a ticket a couple days before the day of my travel. The day before my travel, a friend of mine offered me a ride. I called the local ticketing office in Baltimore where I bought the ticket to have an exchange, only to be told that I cannot get one. I am a first year college student, who is strapped for money and was hoping that I would have an amicable resolution to my situation. The $79 that I paid for the ticket, is picked from my pocket by the GREYHOUND PERSONELS. I will not travel with this bus company anymore.

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Iris D. - 5 d 12 h ago


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Denna Phillips - 9 d 8 h ago


Greyhound will lose ur luggage n they're very rude! I had a horrible trip! There n back!

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Lost and disappointed - 27 d 10 h ago

Absolutely the worse service lost my only bag with all of my possessions I have talked to people and not one person I spoke with was polite or understanding and no one could tell me the process to help find my bag now I have no clue what to do it's been two weeks with no information if anyone can help please contact me (hidden)

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Denna Phillips - 9 d 8 h ago


OK let me start by saying worst trip ever! First they lost our luggage n then they found it only after I put in a claim wow! Like magic! And that was after a month n I was on my way home. Then I get all the way to New York they tell me my tags for whatever reason came off so now mind u this whole trip I have my 7 Year old daughter with me, they tell me I have to go all the way up stairs to get them tagged by myself. Then me n my daughter get stuck on the escalator with our bags n none of the green vest personnel wanted to help us. So finally I get help n then they tell me one of my bags r over weight by 6 pounds, really! I almost missed my bus n by this time me n my daughter are n tears hyperventilating n then n only then did the guy say "go ahead" r u kidding me! I wish l would've never came on this trip it was suppose to b relaxing n let greyhound do the driving, yea whatever!

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Jennifr - 10 d 13 h ago


charged my card 2 times, having to fight tio get the 201.5 back,

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Bryshia Sutton - 10 d 14 h ago


My ticket was damaged after I picked it up at the station and I was told the ticket couldn't be reprinted or I couldn't print it at home. I think this is fu***** ridiculous I pay my hard earned money and accidents happen and I'm just out of a ticket and my trip. Why is it that tickets are made of PAPER and they can't be reprinted. Greyhound has the dumbest polices, they lie to customers saying there free wifi and outlets on bus, which there only 1 hour of free wifi and the damn outlets don't even work. Not to mention the buses don't even be Greyhound buses. The lay over locations has the worst seats and is super cold inside the facilities. I don't even see how this company is still open. They need to shut down ASAP this is the worse service I've EVER encountered. I will never give them another dime!

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Ms.Disabled - 12 d 15 h ago


I'm had a brand new luggage piece. My travel was find. My luggage piece was torn to pieces. That was one of the last gifts I received from my mom before she past away in March of this year. Greyhound doesn't care about my grief or the sentimental value of my belonging. I had to travel am hour just to fill out a claim form. Customer service center was out bound & not aware of Greyhound rules. They want to give me pennies for a replacement. Greyhound should be accountable for their employees destruction. The concern of their customers are a joke. I was forced to get home by plane with a fifty used borrowed suitcase which was embarrassing. Greyhound has lost me as their customer. Thank God I purchased a one-way.

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Lohith Om - 13 d ago


One of the worst services I've seen in entire US. I wish there was an option to provide negative star or 0 star.

6848 LA to SF was supposed to depart at 11:30PM on a Sunday night. It is 1:30AM in the morning and still no sign of bus. Terrible communication between driver, staff and supervisor. My fianc had an appointment with doctor at 9AM in the morning in SF and I don't see this bus taking us there.

On top of all these they don't communicate with the customers who are standing in line from past 3 hours. I usually don't write reviews but this experience forced me to do that

Wish I never booked a ticket in greyhound.


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samantha jean - 13 d 9 h ago


Terrible service bus was supposed to depart at 4:45 and ended up departing at 6:00 from baltimore to silver spring ridiculous and when you try to find out what's taking so long the employees are rude and unhelpful

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jewel griffin - 14 d 13 h ago


I have been traveling with greyhound for years and lately the business has been poorly treating me.the employees has been sending me on wrong routes and over charging me at terminal.I have reported organized crime to necessary government offices, facebook has been allowing people to follow me and take and torches me, I would like you to know I am going to fight with a lawyer and your company is name is jewel Griffin and a contact for me is (hidden)

General profile image - 22 d 5 h ago

My luggage was dropped off from the greyhound bus station in Pittsburgh, Monday morning around 2:30am while traveling from Newark, NJ to Burns Harbor, IN. My luggage has been missing since Monday up to now greyhound Pittsburgh is telling me that my luggage is in Chicago bus station and Chicago is saying that my luggage is not there. I have been in Burns Harbor for 5 days and still wearing the same clothes since Sunday evening I left from New Jersey. I will sue Greyhound bus company for the inconvenience and disgrace and nasty situation that I am in right now by the time I get back to New Jersey. Greyhound bus drivers are criminals including the baggage handlers from the bus station in Pittsburgh, Columbus, Gary and Chicago terminal. I will be the last person in the US for this kind criminal situation of Greyhound company to let go free. My name is Ivan Walker and let Greyhound know who is coming to sue them soon for this criminal embarrassment. Greyhound Pittsburgh and Chicago staffs have been lying to me for 5 days regarding my luggage and still can tell me where my luggage is. I am going to school in one dirty clothes everyday because of this embarrassing and criminal behavior that greyhound staffs put me through. I will not let it go lawyer will get ready for greyhound bus company by the time I get back in NJ.

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Pissed customer - 40 d ago


Harrisburg pa is the worst I took a bus from Wilkes Barre PA to make a Amtrak connection I was told I could wait in the bus terminal wait area until the train station opened in the morning to make my amtrak connection to Portland Oregon, because the train station was closed over night! I had put my rail ticket in the bag I checked into amtrak before they closed for safe keeping so I hung around outside at the bus loading area until about 1am only to find the Greyhound security guard was going to refuse me admittance to the waiting area because even though I had my stub for the bus that got me there my amtrak tickets were in my bags locked up in the Amtrak terminal upstairs. I told him I only had some food and a new laptop in my backpack no money nothing my debit card was checked up stairs! HE said so do hat ever it is you do sleep on your backpack so it don't get stolen out side?. I had to find a homeless shelter and beg them to let me stay just the night because it was some kind of program that was not setup for short stays! THEY kept trying to keep me thinking I had some issue. I could have been mugged or worse in a strange city because of this guy! BEWARE of the Harrisburg pa greyhound terminal .

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Victoria D - 39 d 14 h ago


Sign the petition, let's demand a change

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Greyhound - 22 d 10 h ago

What idiot ( you) keeps their debit cart upstairs.

Are you off the short bus?

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Ford Kenneth - 39 d 9 h ago


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Turner - 22 d 10 h ago

Get lost spammer.

Dont anyone use this company!

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ttanner - 32 d 9 h ago


I am writing to make a huge complaint against greyhound for the troubles of me receiving my travel voucher. I purchased my tickets back in May 2016 confirmation number 89193553. I mailed in my tickets in June 2016 and still as of yet received my travel voucher. I am very frustrated and disappointed with the customer service hotline that specializes with the refund. They are not helpful and when asked to speak with a supervisor or manager no one is around to accept my call. This is not good for business. I am at a point now to where I am ready to sue this company for a full refund. I do not even want a travel voucher in return anymore due to the lack of assistance and the long waiting period. My refund number is 127983. It should not take this long to receive anything and every time I call they keep stating they are waiting for the back end to put it in the system which makes no sense waiting from June-November and still nothing. I need to hear back from someone in charge regarding this matter.

Thelma Tanner

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Greyhound Corporate - 22 d 10 h ago

Hi..This is Greyhound.

Please get lost ok?

Thank you.

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Anonymous - 23 d 12 h ago

Well I just got on grayhound and have express ticket and they are announcing that bus is local, so they charge everyone for express and did local run ,,,, hmmmm well luckily I'm smart and called my bank and dispute the charges for this trip ,,,, thank you grayhound for free trip you are the best ,,, thank you and this is Diana Gatti

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Aggravated - 24 d 17 h ago


IIt's been well OVER 90 days and your so called claims department still hasn't gotten back with us on how they plan to reimburse us for losing 2 pieces of luggage. What is going on?

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Anonymous - 24 d 9 h ago

Call the news

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