Information, reviews and public commentary for US companies

 

Greyhound Lines, Inc.

Rating
0.292383
Web
http://www.greyhound.com
Related
FirstGroup America, Greyhound Bus
Address
600 Vine St., Ste. 1400
Cincinnati, OH
45202
Phone
(513) 241-2200
Fax
(513) 419-3394
Employees
8,000
Twitter IDs
@GreyhoundBus
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David Trosclair - 5 h 17 m ago

0

Greyhound lost my luggage. It was everything I owned. I filed a claim on 1-19-17 and to this day I'm still getting the runaround.

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Anonymous - 3 d 4 h ago

1

I from OKLAHOMA City, your station is not answering phones! Been on hold twice last for over 30 minutes.

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Pissed Passenger - 5 d 21 h ago

0

Here is my review of this trip. First off, the bus was 1 1/2 hours late boarding, and claimed that the bus was late, but the damn thing was sitting in the lot for about 45 minutes to an hour while the driver had her head up her ass. She then wanted to allow only 10 people on the bus, claiming she only had 10 seats available, which was more bullshit considering about 16 of us got on and there were probably still a couple of empty seats. The driver was rude and hateful right off the bat like we owed her ass something. The worst attitude ever. In particular to one lady who simply felt that she should be able to get on the bus, which she had every right to. What the hell gives a driver who shows up late or chooses to board late any right to be rude or hateful toward any passenger. The passengers are the ones who have the right to be upset. The driver has a job to do, and if she can't do it without being a bitch, then her ass needs to find another job where she doesn't have to be around people, because obviously, she doesn't need to be working with people. I feel that she owes everybody on this bus an apology for her hateful attitude and remarks, and Greyhound should give every passenger on this bus their next trip absolutely free.

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Evekyn - 5 d ago

1

Not impressed with greyhound.Their focus seems to be on making money and not providing a decent service to customers.I asked for a refund on a ticket I did not use and I am getting the run around.I live in Canada and must send a letter to an office in Texas to request my refund.

Not acceptable.

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very upsett mother Sue - 6 d 6 h ago

0

I purchased a ticket on Sunday to bring my son home from Alabama to New Mexico he was let off the bus in Meridian Mississippi because he was sick he is a veteran and was in bad shape. called customer service and no one knows where he is or anything about it and just gives me there speech to go to Mississippi bus station really from New Mexico. This is horrible how do you all lose a paying passenger. how come he didn't get help his phone is lost and have no clue where he is you will be held accountable for this. This is how you treat your veterans? He was infantry soldier he fought on the front lines so you can sleep in peace at night and comes home to be treated like garbage,. reaching someone to help is a joke you people don't give a damn

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Cherry Bennett - 7 d 6 s ago

2

My kids (18, 7, & 6) have been stuck in Orlandao for 6 or 7 hours because the wrong gate number was printed on their ticket. I'm calling to ask for security to keep an eye out for them no answer. Been calling for 2 hours now. Called customer service for some kind of discount or accommodation NO HELP I'm very worried. This is extremely upsetting.

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Kevin duncan - 10 d 5 h ago

I am still waiting for my package to come from chicago but my Pages left Phoenix, Arizona last Tuesday and it undergone Chicago, said a Malvern, Arkansas, it still has arived at the devastation in my rear, Kensal, and I paid 40 dollars that's not to express. Now, is it that bicycle is my transportation? Why do you hire people that do not know what they are doing they don't read labels or you show these people know how to read, I like highly upset because I need my transportation and I got to walk everywhere and I'm tired of walking. Please resolve this issue.

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Death Valley - 10 d 6 h ago

0

They kept his bag they lied to me for 4 hours on the phone I had to drive down to LA and and I got to the bus station and they do not communicate with their drivers they did not know where my nephew was and I do not know where his bag is this is the most unprofessional unacceptable business they do not know what they are doing

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Death Valley - 10 d 6 h ago

0

Got a ticket for my nephew to ride from Denver to Santa Maria the bus driver wouldn't let him back on the bus at a little town in Death Valley and left my nephew there he walked through East LA to the LA bus stop do not go on Greyhound they will leave you stranded

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Adam - 11 d ago

0

Adam

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Anonymous - 11 d 5 h ago

G. Banks

I boarded Greyhound Bus from Newark, NJ to Maryland, on Tuesday, April 11th at 8:25 a.m. Before reaching the next stol, Mount Laurel, the entire interior of the bis, from front-to-back, smelled of urine. Said odor did not seem to emanate from the convenient to my restroom at all. It seemed to permeate the bus along with and in the manner as the air conditioning. It turned automatically on and off. I was only able to bear it by keeping my trench coat over my face and head. It was disgusting. I pray not to board Greyhound ever again.

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MELISSA - 12 d 7 h ago

0

I PURCHASED A TICKET A FEW DAYS AGO FOR MY NIECE WHO WAS IN PHILLIDELPHIA PA TO COME TO ALTOONA PA SHE NEVER GOT ON BUS TO COME .I WENT TO THE BUS STATION WHERE I PURCHASED THE TICKET JUST FOR THEM TO SAY ITS NON REFUNDABLE . WHAT ITS AN 80.00 TICKET AND I GET NO MONEY BACK THIS IS HORRABLE HOW YOU JUST STEAL PEOPLES MONEY BAD FOR YOUR BUISNESS IL NEVER BUY ANOTHER TICKET. THANKS FOR NOTHING.

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Alice - 13 d 8 h ago

0

Senior Citizen

I will never use Greyhound the Agent take advantage of the senior citizen and anyone who try to purchase their ticket online. It seems like if you fine a price you want you can't purchase until the price is increased. The if you call the customer service number the agent aggressively took advantage of me and avoided my questions and concerns. She nice enough to acknowledge that there is a problem with the Website and will make a note of it but cannot refund my money because she processed my ticket at a higher price than what I wanted to pay. She deceived me into thinking that she could help me by retro or overriding the system to give me the lower price online. I was trying to purchase a cheaper ticket. So I gave her my cc information to find out afterward, when she gave me my total it was over a 120.00 more. I told her cancel the ticket she said it was a nonrefundable ticket. I told her I did not authorize you to process this ticket because you refuse to tell me what the fare was and she hung up on me. I am trying to reach a professional customer service manager in the corporate office to assists me. Hopefully all of you who have a complaint.

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Christina Daves - 13 d 13 h ago

0

A Greyhound bus driver left my son at the station because his ticket was on his phone. He told him to go print the ticket and then left 4 minutes early. I filed a complain AND mailed (they do NOTHING electronically) in a refund and it takes 8 weeks to process. ABSURD!!! I will NEVER take Greyhound!!!!

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Michelle - 13 d 13 h ago

0

22 Veterans a day commit suicide Could at least one of my Facebook friends please copy and repost (not share)?

(hidden)

Veterans Crisis Line

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Latania Young - 14 d 6 h ago

0

I am very dissatisfied with greyhound. On April 7th I had a booked trip to Charlotte from New York leaving at 10:30 arriving in Charlotte 2:40 pm on Saturday. because of delays, unscheduled times and no enough employees I did not arrive in Charlotte until 1 am Sunday morning. I missed a family funeral, was not able to make it to my hotel because I missed the pick up time for my rental. My overall wait time due to these greyhound inconveniences was thirteen hours which was the same time as the full length of my trip from New York to Charlotte and greyhound refusing to compensate or handle my problem. they are not willing to acknowledge their fault in their failure to leave up to their promises and I travel company

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Just a traveler - 15 d 1 h ago

By far the worst experiance in travel ever the drvers are uduots the ticket desk is sliw as they can be with 1 agent n then the driver will leave you cause the ticket desk cant get luggage done in time wich will leave u stranded my review .someone needs to vomb the entire corp. N go terrorist on all their drivers n ticket agents wh

At a bunch of dumb fucks!!!!!

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katrina - 16 d 12 h ago

0

i dont know how long it takes ton update you system but i think 2 days is plenty of time please help me how can i purchase a ticket i have been on the computer for hours trying and calling you phone numbers is useless please could someone help me my

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Ex Greyhound Customer - 18 d 14 h ago

0

Do not use Greyhound Express for your shipping needs!! I sent a package on February 18 and it is still sitting in Dallas, Texas as of today(April 6). That's 1 month and 3 weeks! I get things from Hong Kong faster!! Ridiculous!!!!

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M. Hernandez - 19 d 13 s ago

0

Would love to speak with someone in corporate regarding very bad customer service from ticketing agent, poor transportation service in that bus did not have charging ports on side opposite of driver and no seat belts whatsoever, and possible racism from partnering company. I have spoken to many people in customer service who have all stated they would be unable to refund the price my tickets. They all said there would be a follow up so future passengers would not have same experience. This does nothing for me as I will never use Greyhound again. My next step will be to dispute the charges with my bank. I have never disputed a charge in my life, so this should show you how angry I am. My complaint number is 389699. They have my contact information. I am very seriously considering filing a complaint with DOT as well. Would very much appreciate follow up from someone who has authority to make refund.

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BRATT ROSS - 19 d ago

1

My name is Bratt Ross in I,m writing this email because this corporate has lost my laggage twices in they haven't still done anything yet concerning this matter of important?

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BRATT ROSS - 19 d ago

1

My name is Bratt Ross in I,m writing this email because this corporate has lost my laggage twices in they haven't still done anything yet concerning this matter of important?

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fuck greyhound - 63 d 11 h ago

0

FUCK GREYHOUND EVERYFUCKING STOP WAS FUCKING DELAYED CUZ THESE STUPID FUCKING PEOPLE CANT DO THEIR FUCKING JOB ON TIME. I GOT BONED IN THE ASS AND HAD TO SLEEP ON THE FLOOR FOR 7 HOURS!!! I KNOW NO ONE WILL READ THIS CUZ THERES THOUSANDS OTHER ANGRY REVIEWS SO I WROTE THIS IN CAPS. FUCK GREYHOUND,

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Greyhound Corporate Responds - 54 d 9 h ago

We do apologize for your getting boned in the ass. There will be no additional charge. Enjoy your next trip.

Greyhound

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Regional Manger-East - 35 d 4 h ago

5

Please disregard the above comment. it was made by a disgruntled ex employee. We are in the process of hiring and training new, educated staff. Hopefully we can earn your business again. If you have any complaints please email me directly.

Respectfully,

Greyhound

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Anonymous - 33 d 14 h ago

I filed a complaint via online a week ago, informing them that your bus or busses Wi-Fi did work, nor did the outlets on the bus. I am a paralegal and I have begun drafting a civil lawsuit for breach of contract, fraud and misrepresentation. all violations under the consumer protections act. which entitles the plaintiff to three times the amount in damage. if your company will like to settle this matter outside court then please contact me at (hidden) or (hidden). you have until Friday, Monday the latest, before I file suit in Ohio. once that commences your company will be liable for all court cost and fees.

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Mad long time customer about to stop using greyhound - 25 d 8 h ago

0

Thank you! Somebody feels like I do! I'm a rewards member and according to the rules you have to have 16 points to get a feee trip! Well I have 16 but for some reason the system is only showing 9 and they are constantly asking me for reference numbers which I don't have because my trips date back close to a year ago! But that's all they ever ask for and it's bs! Not my fault the system wasn't and still isn't recording my travel dates under my account! I travel once a month to and from Louisiana and it's bs I've made all these trips and no perks to receive! I'll be canceling my membership soon cus it's a bunch of bs! I've called cooperate! Still nothing has been done or even a return call or email! Greyhound sucks

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Mike - 33 d 10 h ago

I've been round and round with your customer service center to no avail. I also want to say that customer service is not at all what they do. You can email me for my contact info I'd love to speak to someone who actually cares.

(hidden)

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