Information, reviews and public commentary for US companies

 

Greyhound Lines, Inc.

Rating
0.268583
Web
http://www.greyhound.com
Related
FirstGroup America, Greyhound Bus
Address
600 Vine St., Ste. 1400
Cincinnati, OH
45202
Phone
(513) 241-2200
Fax
(513) 419-3394
Employees
8,000
Twitter IDs
@GreyhoundBus
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Chutes - 1 d 8 h ago

1

Horrible service. Filed a complaint after five phone calls. Was told by rep I could get a refund. Told by another I can not. One computer had one information the other reps computer had another. Very unkind and hard to understand not sure who greyhound has answering their phones !!!! I want my refund !

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JAMES HERNANDEZ - 3 d 24 h ago

0

VERY DIS-PLEASED NEVER USE THEM AGAIN. .. SOLD ME A TICKET TO A BUS THAT QUIT RUNNING 3 MONTHS PRIOR. SUCH A HASSLE TO GET A MEAR 40.00 $ REFUND. LIKE PULLING TEETH . PROBLEM STILL NOT RESOLVED.

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MariananR - 4 d 8 h ago

0

liars, incompetent company. tried to order ticket online, didnt go thru, so I called they promised no extra fees, the cc was charged with all the fees. spent over 2 hours with reps who speak no English at all that includes supervisors, and no end result.

all they keep asking are some dumb questions and no end result.

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Bonnie Kissel - 9 d ago

I will not travel with Greyhound. Your policies and politics remind me of the Rosa Parker days...UNACCEPTABLE.

Remember, you are not the only means of transportation in this country.....

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Donna - 9 d 11 h ago

0

Waiting for the bus here in Daytona Beach today sitting amongst all the rubbish and such an unkept building!! Dear oh dear Greyhound.. Get your act together and get someone to clean this joint up!! You need to visit Australia to see how it's done!!

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Brandy - 13 d ago

0

they messed my entire ticket and the customer service was terrible

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T.L. Carrier - 14 d 9 h ago

1

I had to pay someone to bring me back , they sent me a e-mail and lying ,saying they didn't change the bus departure time change. if I had of caught that later bus , I would of been stuck in downtown Houston over night. with the drug dealesr, and homeless folk

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C Turner - 14 d 13 h ago

0

I hope this reaches whoever it is that is in charge. Coming to this station on Friday morning was a disgrace. Hell doing business with greyhound is the worst. This is not my first rodeo riding greyhound but every time in Atlanta it just never fails. At first I thought the employees just was telling stories threw their teeth but as we went threw the night I see the employees were just as puzzled as us. I spoke to terminal worker Nakeya even though she was sympathetic she was no help then I watched and seen why she was no help. All the managers were useless. The lady manager sat in her office all night and the male manager Michael walk past us and ignore our concerns. The other terminal worker Von had a attitude and said we are supposed to listen to announcements or we can speak to the manager Michael. It was like a circus sending us in circles. Your terminal workers didn't know anything about the bus and sent us to speak to the manager and the manager didn't want to talk to us. While I stood by the pay phone waiting to speak to the female manager and actually started feeling sorry for the lady Nakeya at the counter because passengers were cursing at her and threatening her. I could only imagine if a riot would have bust out would y'all would have finally gave customers some acknowledgement then? The news or the mayor needs to be notified on how greyhound Atlanta treat their customers. THIS IS ABSURD! I really hope things get straightened out here or this station needs to be close down and retrained.

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Jaclyn Lynm - 14 d 20 h ago

0

My Nephew arrived at the Memphis station and has was scheduled to leave Memphis TN tonight at 11:pm. His bus was overbooked and too full. He had already been waiting for 2 hours and they would not let him board. The front desk told him he would have to wait until 5pm for the next bus. After some begging and pleading the front desk told him he may be able to get him on the bus that goes to Nashville TN at 5am but he did not seem hopeful. What I don't understand is why wouldn't he be able to board the 5:15 am bus. If he's in line and even if the bus is sold out he should be the first person allowed on that bus since he had already waited so long. This is absolutely unacceptable. I pray that he is able to get on that bus. We have had a death I. The family and he will already miss the visitation and if he had to wait until 5pm he would miss the burial as well. I pray this reaches someone high enough that they can make sure he is on that bus. I paid for his ticket so he could be with us during this terrible time and GREYHOUND needs to make this right.

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Anonymous - 15 d 31 s ago

0

I paid 2 tickets online with my credit card the son of a bitches took the money from my account and didn't gave the confirmation number and I called they said to call my bank cause the bank never paid the transaction I called my bank they said was an approved transaction I called again they said there was nothing they can do cause it was going online, they most get a fine for taking the money and never give the servce

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Yvette - 18 d 9 h ago

0

Good morning. My name is Yvette Todea. I am writing to address 2 issues. One of extremism discrimination and disrespect by one of the employees representing your company! I recently booked a roundtrip ticket with your bus line on 09/28/18, leaving from Dallas, TX to Vicksburg, MS and returning to Dallas on 10/02/18 Confirmation number is 91685724. On my departing trip from Dallas, the bus broke down near Shreveport, LA. We waited 4 hours at a truckstop with no updates. When we were finally updated, we were told it might be another 2 hours before the replacement bus arrived to resume the trip. Upon hearing of this further delay I was forced to make separate travel arrangements to ferry from Louisiana to my destination in time for work, as my travel time was very limited for this project. I have been on the phone getting transferred from Person to person for hours trying to request a refund for that trip, after jumping threw hurdles I finally got the refund processed.

**Issue 2 is the big one! On 10/02/18 I attempted to reschedule my return ticket for third same trip. Having lost so much time on the way to Mississippi, I had to add a day to the end of my scheduled trip to make up for daylight filming time on set. I was ,again, juggles around to several agents and departments on the phone and was finally told that I would have to travel 35 minutes away to go into the bus terminal in Vicksburg, MS to manually reschedule the trip with an agent. I made the drive to the city to do so. When I got to the Vicksburg office, I waited in the lobby for ** minutes before anyone ever came to the front desks. The attendant eventually came out of the restroom on the phone. She went back behind the desk and proceeded to talk on the phone in what sounded like a personal conversation she she could be heard swearing and laughing with someone on the other line. It was another ** minutes before she ended the call and said a word to me. She was VERY rude right from the start! Extreamly unprofessional and an awful attitude! I told her that I'd like to reschedule my trip. She told me that she needed to see my return ticket. This is when I informed her that I was only given my boarding pass for Dallas to Mississippi stapled to my purchase receipt, along with my luggage tag. Now, I understand that the Dallas terminal was over crowded and perhaps the agent who issued my pass there mad a mistake. The agent who was helping check people in was on her break but came to help anyway because the lines where getting really backed up. She was so nice by the way. Any way, I did not receive a second ticket at the Dallas terminal. After I explained this to the vicksburg MS employee, she began to argue and raise her voice, saying that that wasn't possible, That it wasn't her problem, she didn't want to hear it! She humiliated me I front of the other customers in the lobby by yelling at me calling me A Liar! I could not believe how she was treating me! Even a few of the other customers stepped in and told herv that that was wrong and unprofessional of her. She just continued to raise her voice and insult me, refusing to help or even listen to me or tell me who I needed to talk to to get it resolved. I am absolutely disgusted forth the way I have been treated on this trip. I use Grey hound bus line often and I have never experienced anything like this in! This employee needs to be help accountable for her actions. As a business owner myself, if my employees were humiliating and insulting good paying customers i would be outraged!!! I'm sad to say I have been so aggravated by this trip that I don't even want to ever ride with greyhound again. And I have been a loyal customer for over 10 years with your company.

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Qui - 30 d 7 h ago

As a formal employee of Greyhound, I'm in total disgust about this company! On 9/19/2018 on bus schedule 1683 I traveled from Columbus Ohio to Kansas City Missouri. Once we arrived in St Louis Missouri we had to switched out buses because the wheelchair lift wasn't working. The baggers had ONE JOB TO DO and that was to switched all luggage from the old bus to the new bus. By the time we reached Kansas City, myself and 3 other people noticed that our luggage, which were tagged to our final destination, wasn't even underneath the bus! The supervisor at Kansas City terminal immediately contacted St Louis and all St Louis could tell us that the luggage wasn't there. I call that BS! My luggage which have $2000 worth of items in there was tagged and all of a sudden it mysteriously disappeared?? A whole bag? Especially if the last time seeing my bag was in St Louis at that too! very suspect! Again I used to work for greyhound for 6 years and it don't take a rocket scientist to know where luggage go especially if the luggage is tagged to the final destination also I know that baggers steal! If my bag don't come up by 9/24/2018, I will make it my mission to exposed this company through the media! Try me! This is insane that my bag and just disappeared in thin air!

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Ace. - 20 d 10 h ago

0

Did you ever get your bag back? Cause as of this moment 10-02-2018 my little sister was stranded in Selina Kansas because the bus driver didnt want to finish her rout. I would like to get to the bottom of this awful company and either sue for the fact that they have fucked my sister over 5 times with the literal 5 busses shes needed to take, or tear it down completely. I'm fucking done. And im not even there. My 17 year old sister with $6 to her name is.

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Anonymous - 19 d 11 h ago

Still don't have my bag. Greyhound is going to pay every dime on what they have lost including the suitcase itself. Sorry what happened to your sister, but majority of greyhound employees don't even care. Not even corporate. I been calling corporate and nobody returns my calls. To get their attention you going to have to get the media involved and take them to court. They're already in trouble due to the fact that they got sued 2 years ago, was taken to court, lost and had to sell a lot of greyhound bus stations to agencies. They going downhill more than ever.

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Loyal customer - 20 d 36 m ago

0

Confirmation number 88382569

This e-mail was sent to Mr. Mulvenna the eastern regional manager.

For the last couple of months greyhound has been having a lot of delays do to no drivers no buses or both. This morning I left out of south station almost 2 hours later from my normal departure time. I used greyhound almost 6 times a month, I'm sure your are aware of these complaints. I'm demanding my full refund back for both of my trips, for the reason that greyhound hasn't held up there standard of what your company stands for. I will like to hear back from sir as I'm a paying customer who travels alot . When we spoke he said that he was going to send me a 90 dollar voucher, as of today I never received anything from him. I've been calling him and e-mailing him and I've gotten no response. I'm hoping someone from corporate can accommodate me . My mailing address is 60 paladino ave #2C New York, NY 10035.

Thank You,

James Little

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Anonymous - 21 d 5 h ago

Well I took the greyhound bus from New Orleans too Fairhaven MA while in Mobile Al. I was carrying a small pocket knife and was told by the security guard to hand it over or give him $15 dollars to mail it too me ..... I don't what kind of rackateering business your running here but im calling my lawyer ....

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Teana - 22 d 5 h ago

1

Horrible customer service my bus was suppose to leave at 1:55 but they told everyone the bus wouldn't leave until 5:00 I ask to change my bus ticket and they wanted to charge me for their inconvenience they were very unprofessional and customer service was no help at all

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Hector ramos - 29 d 7 h ago

As a formal employee no name is Hector ramos just to say and hope this comment gets the attention of the ceo Dave leach in the el Paso terminal there's so much to adjust customer experience is horrible at the cafeteria as part of the manager bertha muos

treats the clients without any respect, she mocks and tells them that he is not seeing the product that he needs glasses or that she makes the passengers angry without mentioning that he has Swap to Spanish

that you have special treatment with employees in the way that you can imagine it is enslaved with the employees in the office and when she does not want Nothing else with the employees she loads the employee with alot of extra work and she takes them days off As she says better them quiting than me fireing them I just take off days Days

and so I can hire some new cute employees that why the employees not last in the elpaso

cafeteria bertha Munoz is not capable to run the cafeteria send her to get sphyquatric help

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Anonymous - 31 d 5 h ago

Don't ride

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Anonymous - 30 d 8 h ago

Absolutely NOT. It's the WORST. Since when is it cool to treat customers like they WORK UNDER YOU? Especially that IDIOT, JOE TAYLOR-BUS DRIVER.

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Brian - 30 d 8 h ago

0

Greyhound has made it possible for me to have a nervous breakdown-2nd trip. First trip, I was boarded on the wrong bus and missed my connection. The staff was far from helpful, rude, and I was left to stay overnight in a strange place, little security, and Pick-pocketing crack-heads roaming all over...

That was four years ago, and to add INSULT to injury, they wanted to fight returning my money. It was. I booked a trip, last week for a funeral, and not only was I treated with gross disrespect, 7 hour delay, but they lose my luggage. Inwas told to leave my bag on the bus, but the driver passed on the wrong information. Greyhound managed to lose all of my clothes for 8ndays stay. I had to have money wired and go way out of nowhere to get it. What really got me hot was after the FIRST transfer (and there was only to be ONE- NOT FOUR), folks were not willing to be helpful in directing where we were supposed to go. I asked an agent and I was ignore-TWICE. I have absolutely NO REASON to be ignored. I wasn't out of line in any way. When I go to the service desk, the service reps allowed THREE people avoid the rope for the line. I addressed that and asked if she had noticed that. No yelling, no cursing, just a normal tone. One of the patrons who cuts me off puts her hand on me, out of nowhere, and I turn and say "do not touch me. I do not know you, and I am asking for help..." After that I accused of being threatening and told I was going to be put OFF the bus, and I would have to purchase another ticket. With dealing with the difficulty of losing my Father, and dreading poor service, Greyhound has succeeded in wrecking my nerves all over again, and this time I will consult with my lawyer. Blatant abuse, mishandling of luggage, and causing MAJOR EMOTIONAL DAMAGE. THANK YOU FOR NOTHING, GREYHOUND. YOU ARE AS RELIABLE AS A BUSTED DIAPHRAGM.

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carlos mendoza - 35 d 4 h ago

what is the process of service for a law suite

Carlos mendoza

180 n. railroad ave

willcox Av Az 85643

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S Vincent - 35 d 6 h ago

0

The only bus from Northampton MA to Brattleboro Vt was canceled without any notice so I was stranded for a day in Noho and missed all my appointments in Brattleboro. I was able to get Amtrak, but it only arrived at 5PM. When I called the help line for a refund it went thru to a call center in the Philippines where it was obvious the person on the other end was just hired to placate disgruntled customers and nothing more. And guess what? After walking up the hill with all my luggage to the bus stop in Brattleboro for the return trip, that bus also didn't show up (canceled without notice). So I ended up taking an Uber to Springfield at great expense so I could catch a bus back to Boston. I had bought both tickets on line and there hasn't been any follow up from Greyhound. regarding an apology or a refund.

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brittany beyer - 35 d 7 h ago

0

i have never been more disapponted or appalled in a company in my life. i have been a loyal greyhound customer for over 25 years. i take several busses a year, sometimes as many as two a month all over the country.

i joined their "rewards" program. my reward points disappeared as soon as i had gotten enough to get a free ticket. this has happened twice now. still i continued to be loyal.

i wont get into how many hassles the trips were over the years. the times i had to have an 18 hour unscheduled layover that made me miss birthday parties and zero apologies from customer service. the rudeness of drivers and employees.

what has made me decide to NEVER EVER use greyhound again was today. i am picking up my dead husbands ashes this week from his family to spread at his memorial. in my stressed out grief i accidentally chose the wrong state for my bus ticket and bought a ticket out of geenville mississippi instead of where i am in south carolina.

they refused to help in any way. refused ot apply the cost of one ticket towords the other. refused ot give me a number for their corproate offices and the customer service phone number is the same as the number you call to order tickets. i am absolutely appalled and disgusted. i have spent THOUSANDS of dollars on bus tickets over the years and they would not do ANYTHING to help me in this situation and rudely offered to schedule me another ticket AT FULL PRICE.

FUCK YOU GREYHOUND. you just lost a lifetime customer who travels for a living.

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Jonathan Smith - 36 d ago

0

Can't even begin to describe our experience with the greyhound company today. My daughter has been sitting at a bus stop in Atlanta Georgia waiting for a bus that no one knows where it is since 4:30 this afternoon. It is now 11:52pm. Numerous calls to greyhound got us absolutely nowhere. All calls are routed to some useless call center located god knows where. Bus tracker shows an I.D. for a bus that hasn't moved in over an hour and a half. Greyhound staff does not care for its customers. Hopefully this review will make people think twice about using this bus line. Shame greyhound has no competition so they feel they can't treat people the way they do

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