My name is, James E.Thomas,111. Address, 4949 Hooper Road Apt#205, Baton Rouge,Louisiana, 70811. This is one of several trips I have taken back and forth to Oklahoma City! There seems to be a Spirit of disrespect and a like of customer care from drivers and station tenants. By far this was the worst and unbearable travel experiences I have ever had to endure. If you complain or address any issue you are blackballed and handled nasty!!! My luggage was lost 2years ago and I filed a report to no avail! It was ignored and sweep under the rug, poor business practice! And ever since then things have gone downhill.As a 62year old senior citizen, the rates fitted my budget, but the service STINKS! My scheduled trip was depart from Okla.City at 6am to Dallas,Texas, the but was 1.5hours late while I watched vagrance sleeping in the middle of the floor in their own urine and the tenants ignored the mess! Arriving in Dallas you would think the whole city was in the station! 5hour layover in a pigs pen,just plain Nasty! arrived in Houston and the same discusting conditions plus another 6hours layover, A compliment food voucher for 7.50 was given, but when and attempt to use it the food person not only did not want to honor it, but would only exchange it for a bag of chips or a cold hotdog!!! HORRIBLE, Entered Baton Rouge, at 8:30am friday Jan. 6th. A 15 hours trip turned into a 26hour nightmare, please REFUND MY TICKET FARE ,and you want have to be concerrned about my using your services AGAIN!!!
I purchased an ticket for my son to travel from Florence,SC to Jacksonville, FL on 1/15/18. We were at the bus station at 5:30 am the bus was suppose to board at 5:40 am. We waited till 6:15 and NO bus. I went the the bus station on 1/16/18 to get a refund because the bus never showed. The lady at the bus station was very rude and said the bus came at 5:57 am I told her that we were there at 5:30 and the bus never came. How do I get a refund?
I purchased a ticket over the phone to leave at 2:25am on Wednesday. We are still waiting for a driver to take us to pittsburgh. I have sat for twelve hours and nothing is being done. What happened to greyhound reputation and where are the drivers. Oh, if I can't get to pittsburgh atleast give people there money back.
My bags were lost more than 10 days ago on a Greyhound bus and I've been calling for those 10 days and no one has answered the phone and baggage claim in 3 different locations that I've tried to call
Are you kidding me !!!!! What a joke !!! Left Albuquerque 2 hours late 1/15/18. Thought We were making up time until we get to Tulsa and the driver leaves. We sit for 8 hours on a cold bus They close the terminal and go home !!! What ???? I'm still on the bus sitting its 1/16/18. No answers. Help !!!! Greyhound sucks. I'm gonna put it out loud and clear everywhere.
I recently received services through Greyhound as a physically challenged individual. I rely solely on my manual wheelchair to remain mobile. My trip began on December 27,2017 and ended on January 12,2018. ( the original dates were DEC,27,2017 to Jan 10, 2018) I was traveling from Grand Rapids, Michigan to Nashville, Tennessee.the trip began as terribly as it ended when all of the 6 stops along the way were supposed to be minimal layovers 15 minutes to no more than 45 minutes with the exception with a 2.50 hour layover in Detroit, Michigan, turned into 30 minutes to over 2 hours and with what was supposed to be a 45 minute layover in Cincinnati, Ohio ended in an over 12 hour delay! the reason we were given was that the bus driver scheduled did not show up and there were no other drivers to fill in. After 9 hours and many angry inquiries later, we were given a meal voucher for $ 7.50 in an attempt to appease us. Which I might add only made matters worse when it was discovered that it costs $ 5.50 for a tiny ham and cheese sandwich and over $ 3 dollars for a bottle of water. Toward the end of the 12 hour wait, our tickets had been revised, but no apologies nor refunds were offered. After finally reaching the last stop before my final destination, (Louisville,Kentucky) All of the previous passengers from my bus had boarded another bus bound for Nashville, however, they overbooked that bus so of course there was no room for me & my wheelchair aboard that bus so once again, I was forced to wait for another bus, that wait was nearly 4 hours. After having spent 2 weeks with my family it was time once again to board a bus for the return trip home to Michigan. Very apprehensively, I arrived at the Nashville terminal about 4 hours early over a fear that the weather may delay us from getting to my bus in a timely manner. I said my goodbyes to my family and went to the customer service counter to check my bag. As I am a person with disabilities,my bag is usually tagged as "special handling" which means that I would not normally be required to keep my bag with me and that an employee of Greyhound would be responsible to get my bag to my bus in my place. The bag was checked, given a special handling tag and then to my surprise, was told that I would need to keep my bag with me until the bus arrived. Under any other circumstances that would not have been a problem, however, I had no other choice but to attempt to push the bag with my knees while pushing myself in the wheelchair, just so I could use the restroom and see to dinner. After finally boarding my bus in Nashville, the bus I had boarded began to smell of urine and after some time and several complaints by other passengers, the stench became so powerful that it would cause your nose to burn and your eyes to water, that is NOT an exaggeration. Some of the passengers began spraying perfumes and colognes which in combination with the heating system on the bus made the stomach turn. Once in Louisville, Kentucky, an employee of Greyhound entered the bus and began spraying the bus profusely with a very potent spray meant to counteract the smell, which only made things worse as passengers were begging her to stop spraying. After finally arriving in Detroit, Michigan, arriving on January 12, 2018 at 7:30 am to board the bus leaving for Grand Rapids, Michigan at 8:05 am that same morning, as we were all waiting patiently and wondering as 8:05 am came and went, by 9:30 am we had not heard anything as to why this bus was delayed, we were not informed of any delays so of course customers began to ask questions, after several minutes and growing frustration, we were finally told that once again there was NO driver for the bus we were supposed to be on at 8:05 am that morning. Someone did however show up to fill in and we were all on board and ready to travel by 10:45 am. Thankful that I was finally on my way home is an understatement! Needless to say, after all I had been through, I am quite confident that I will NEVER again use the services of Greyhound. I am not asking for a refund, I am demanding a refund and after this fiasco I should receive much more than a refund. I have never been treated so egregiously in my life! After I take some time to "recover" my attorney will be contacted and thoughts of how to proceed from here will be considered. I have never been so disappointed, frustrated, concerned and genuinely disgusted by a travel experience in my life! ( Note the dates above had been changed without my knowledge or permission)
My friend is currently having a horrible greyhound experience trying to get from Atlanta to new Jersey... Never Ever again !!
I've been a faithfully Customer four over 15 years and the service hasn't all ways been the best but I've never complain but this time I'm so disappointed with greyhound bus service I purchased me and my husband tickets on December 30th from El Paso texas to Dallas texas we were to board at 10:05 And arrive at 11:25 on December 31 now the bus we did board at almost 11:00 And the bus was over booked and the bathroom on the bus had not been clean the bus stunk like a out house and to top it off we had a lay over now this is just part of it we get back on the road coming to Dallas and had to turn back and stay now I had people wanting on me that I had paid to come get me on the 31 of December at the 11:25 time and we were do to be in another city with family before the new years came in and my self and my husband had been left behind do to this untimely trip on the bus had to pay Moore money out of pocket to get another ride and the only thing we ask for is are money back now all I wanted to know is why am I having to wait 7-14 day for my money back were out of money do to this trip and I'm still be put on hold greyhound I've spent a lot of money on you're bus in the years but I'm so unhappy with how you're treating me and my husband this is so unprofessional and has taken way longer than it should have so we may never use you're service again and I will be talking to others about this matter thank you and you're truly MS GENA JARMON AND JOSHUA SHANKS UNHAPPY customers of you're service
Again, my name is Gretchen Styles.. I am writing this note as I sit in the Pittsburgh bus te terminal waiting cor a bus back to harrisburgh Pa.It was suppose to arrive here at around 4ish it is now 7pm, still no bus. I thouvht I woiulx try to take this company's bus again, but alas, i am soo sorry i did. I just posted my previous letter to corporate and have hax no satisfaction. I will never ever do this again. I am soo stupid for doing this. And it will never ever happen again!.!!!
After careful consideration of the events that transpired on the morning of October 6, 2017, I decided that the time was right to express my dismay and utter dissatisfaction with a trip I took on your Greyhound Bus line from Harrisburg, Pa to Pittsburgh, Pa. I didn't want to write this letter out of anger, but rather out of thoughtful analysis of what transpired during my 12.5-hour trip to Pittsburgh, Pa. from Harrisburg, Pa. I booked this trip to attend an awards ceremony for my daughter on October 4, 2017 (Confirmation # 51564230). My bus was scheduled to leave for Pittsburgh at 7:55 a.m. On the morning of October 6, 2017 and arrive in Pittsburgh at 12:05 p.m. It took me an hour drive to get to the terminal by 7:30 for boarding. Not thinking that there would be any problems and with me being diabetic and needing to take insulin. As such, I didn't prepare enough food or snack to eat during the trip. I was sure that I could make it without any problems as I had taken this same trip on a prior occasion without any issues. While waiting for the bus to arrive, I became concerned that the bus had not arrived as scheduled. The staff at the terminal did not inform those of us who were waiting that there was any issue with the bus. As time progressed after more than an hour, the terminal staff informed us that the bus would be at least 2 hours late coming from Philadelphia due to a mechanical issue with the bus. As with most of the passengers they were upset at the news and some decided to leave. I felt that I could still make it to my event in time however. When the bus finally arrived at 9:55 a.m. we were informed that the bus had mechanical issues and would not start. So, we again had to wait for another bus that made local stops; seven to be exact. The expected arrival time to Pittsburgh was at 6:15 p.m. The bus finally arrived and filled with passengers who were going to Pittsburgh. It could only take a few additional passengers, myself included, for the trip that made local stops. Unfortunately, the bus broke down at its first stop just prior to Penn State. I MISSED MY DAUGHTERS EVENT as I didn't get to Pittsburgh until 8:00 p.m. and also having to make transportation arrangement to get to my daughter home as I was too late for the ceremony. I was totally upset emotionally and ill from lack of medication and food as the bus was not stopping anywhere where I could disembark to get something to eat. What happened to the slogans of "Leaving the drive to us" "Go Greyhound." I now have terrible misgivings about taking the Greyhound Bus and more thinking of taking the Mega Bus. I looked on your websites to ascertain if there were any complaints similar to mine. I was astounded to find many negative comments generated by former passengers. Comments like dirty terminal, unprofessional bus drivers, busses breaking down, late arrivals etc. I am sure that these comments didn't go unnoticed by the management of the Greyhound Bus line. As a result of this awful trip, as a remedy, I would like to have a refund of my ticket as well as compensation for physical and emotional stress. Sincerely,
Do not go to Louisville KY station they were nasty behind the counter to my boyfriend who was traveling to Ohio. Told us his ticket was already printed out when we didn't print it. Gave alots of attitude. The stress was not necessary.
i am very frustrated with that very weak i have sent countless emails done everything i can with Baggage claim and still my belongings have not been found. when i got off at my destination my luggage was gone. To make matters worse is i have Cancer and Heart disease and all my medication was in the bag can i please be emailed about my (hidden)
I am not sure about how to handle this problem. My daughter has a disability. I purchased round trip tickets for her to come home for Christmas. The only transportation that I could find was greyhound from St. Paul, MN to Madison, WI. I read that the greyhound buses were now refurbished or new. Today, I read Greyhound's Passenger Rights. On the way to Madison, WI, there was a large black man on the bus, who smoked in the bathroom. The driver did not say anything to him. This same man, did not follow the rule of getting back to the bus in a timely fashion from McDonald's. The bus driver also said nothing about this. On my daughter's trip back to St. Paul, MN, she told me that the bus was cold, due to a hole in the floor partially covered with tape. My daughter did not have an enjoyable round-trip. Passengers are not allowed to smoke in the bathroom, should be back on the bus in a timely fashion, and the buses should be safe and not cold. I was originally happy to hear about the refurbished/new buses. On the bus coming from St. Paul, MN, one passenger was kicked off, due to overbooking. Being the mother of a disabled daughter, this was very upsetting to me. I will never put my daughter on Greyhound again. She usually takes Mega Bus or Amtrak.
Ahh excuse me! Large black man ! Instead of man not following rules. Uh I rode the bus and their were a couple in the bathroom smoking meth. That's what I reported. I believe you have an issue. Suck it up!
Sometimes people are using a description, not a racial comment. I did not read this as a racial slur! So you suck it up!
Extremely unhappy with Greyhound. Last year 2016 I was 24 hrs late getting home (Oregon to Peoria).
Now 1/10/2018 I am sitting n Nashville going to be 24 hrs late getting home!. This is totally unacceptable to me.
Both times we're no fault of mine.
Seems you have a problem with drivers showing up.
Maybe get get a meal voucher this time. Big deal!
How about a voucher for travel!
I would give no stars.
I can't begin to say: how disgusted I am with Greyhound services. Because of the terrible weather here in New York. I called to cancel my reservation and the customer service woman. Told me that my ticket is nonrefundable and I will need to use it within one year. Now, if she could tell me that then she could see that I am disabled/legally blind with a companion. She also told me that I need to add a extra $40 to reschedule my ticket. Which I would need to print it out because I will not be able to pick it up at the station. Now, I asked her for corporate number and she said there is no corporate number. But she said: I will transfer you to complaint department which I waited for 25 minutes and no one answered. I can't believe Greyhound is on caring and not supported up disabled/elderly/legally blind people. Horrible service and I will be complaining everywhere I need
And you should! Try to keep warm! I hold you Eastern portion of the country people in that awful weather in my prayers!
God Bless You!
This is my first time traveling with greyhound and I can assure you it will be my last. First off I purchase a 1 way ticket for my trip at 94.50 then on the day of my trip I was told there were some changes an that they had to reprint my ticket so I was like ok no problem but then they proceed to be really shitty with me an said I would have to pay $70 more if I wanted to travel well without any luck on talking to them I was done with being threatened so I played the additional 70. Now on my second bus transfer of my trip its 3 hours past the departure time an they jus now tell us that the bus is delayed an additional u hours cause they had an issue with a driver not showing up. Not only are they being rude the employees are yelling in peoples faces and one employee got in my face yelling and I nicely said that I would appreciate it if they got out of my face an didn't yell at me well then I was being pushed and attacked by 3 employees and had the law called on me. So with that being said I will be getting a partial refund and I will be suing the greyhound bus lines........the worst possible service I've ever had in my life
Girlfriend died. And bus driver left 20 min early before I could get my paid ticket, told me ain't my problem and bounced. I missed her funeral. Fuck this company. Greyhound better call me
(hidden) jeff Jackson. This happened jan7th 835 am .St Petersburg fl
First off I am so sorry for your loss! In Pueblo, Colorado I took my son to the station to take the bus to Denver. He had to be to work the next morning or lose his job. They closed the station that day, "Just because". No sign, no reason, they just wanted to! I too asked for escalation. It has been over 1 year, and I am still waiting for that call. The next day he got a ticket! It is cheaper on line! But they were down online. So, we paid the station price. The girl said the company would call me and most likely refund the entire price! Still waiting for that too! It don't happen! Again my deepest sympathy!
Good evening, I regrettably am writing this to tell of the terrible experience I have just been through with one of your drivers. I did send an email, but it bounced back as your address is incorrect. As a young single Brit travelling across America alone for the first time, the last thing I expected was to be treated cruelly by a driver. I caught the 11.40am from Johnstown PA to Harrisburg PA, today (10th Jan2018). The driver to Johnstown, was pleasant and helpful, a pleasure to travel with. Upon arriving in Harrisburg, I had to transfer onto the 4697 driven by 'Anthony Brady. As this is my first time travelling in this manner, I always ask questions to ensure I do everything correctly. I asked Anthony Brady what I should do, I assumed we just got on the bus the same as Johnstown i.e..load our luggage, give him the ticket and get on. He kept saying 'go on line, go on line on 4' I had no idea what he meant at all. I wondered if he meant go inside to the reception, booth number 4? So I went up to the cashier and asked her and she said 'take your ticket outside for the driver'. I went back outside and told him what she said and that I didn't understand where he wanted me to be, he shouted'why can't you understand' three his hands in the air and said 'Im not going to talk to you any more', then walked away. I just stood where he left me confused. When he came back I said 'im sorry, Im not trying to be difficult, i really don't understand. He just ignored me and I said'why are you being mean to me?' He said 'I'll show you mean. He went inside and got all the other passengers (if he'd just shown me this, i would've understood). He then said 'I'll show you mean, your not getting on my bus'. He put all the passengers on the bus and slammed the door in my face. I was left outside with all my luggage. After about 7 minutes, he came out and closed all the luggage compartments still saying 'you are not travelling with me. I was following him round the veichle sobbing and pleading for him not to leave me stranded here alone. He ignored me and went inside the building. I went back into the reception area and explained what was going on to the ladies behind the counter. They didn't care at all! They said, it's his choice. I sat down on my suitcase, very upset and very scared, trying to figure out what to do. I had no money for another ticket. I was stranded. Fellow passengers even came over to try to soothe me from his cruelty. I then spotted the driver that drove me from Johnstown and asked him if he would please have a word with Anthony Brady and give him a charector reference on me. I am a timid and polite British girl, I never get in alterations and I was terrified at being stranded there. Anthony Brady came out of the building, said 'get on the bus' took my luggage and snatched my ticket, then let me on the bus. It was a humiliating and terrifying experience and has put a terrible sour taste in my mouth with regards to my travel. I cannot believe you let your staff treat people this way. I would appreciate an explanation please. Kind Regards Catherine Lee
How do you purchase a ticket a situation occurs and you can't get a refund for your ticket? Is this how you people treat your customers? You are not losing money and the most people that catch the bus are poor people trying to visit,go to funerals, schools or just visit loved ones. I consider that just taking people's money it's an unfair practice that need to be changed
If it was.left up to me I would boycot that bus line and never use it again.
since when do u have to bring ur own toilet paper on greyhound. why dont they put that on the web site under there rule on there the main thing that rally pisses me off is that my lady is pregnat and w told the driver and the people at the stations everywhere we stopped at from San Antonio TX to Orlando FL and they all said that they will take care o it and never did. Now i will never ride with them ever again. the main number is (214)849-8966 just in cause anyon doesnt know the #