Information, reviews and public commentary for US companies


Greyhound Lines, Inc.

FirstGroup America, Greyhound Bus
600 Vine St., Ste. 1400
Cincinnati, OH
(513) 241-2200
(513) 419-3394
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Never Riding Greyhound Again - 18 h 32 m ago


I can not believe that greyhound can not dispatch it's buses. The bus that was supposed to pick me up on march 24th in wilmington delaware at 11 20 never showed. There were 25 ppl locked up in the waiting room because the bus they were on coming from DC broke down. We get to philly and there so not enough seats on the 220 bus to ny to acomadate all of your breakdowns! This is my last ride on your bus! I would like my money refunded. My entire weekend has been deatroyed by your companies inadequacy!

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Anonymous - 1 d 8 h ago

On January 22, 2017 i left Louisville KY on a one way trip to Phoenix AZ. I had to pay $80 extra fot 2 pieces of luggage to go under the bus. I arrived at my destination on January 24 as scheduled. But 1 of my bags didn't make the final destination. This being one on the EXTRA bags I paid for. I made several calls to baggage claim... Still no bag. On February 1 st I filed a lost baggage claim. In 6 weeks time I have made several attempts to locate or be compensated for my bag/ contents. One lady told me it takes 90 days to POSSIBLY complete the claim. And at the MOST I would recieve would be $250. I have had to purchace new clothing or go bare butt. This was one of the worst experiences travling in my 51years. Drivers are rude and complain about their employers. One passenger was drunk and disorderly, but she was kicked off the bus. This delayed our bus. I called again on 3/21/17 . My bag was located in Dallas TX IT HAS BEEN SITTING THERE FOR 6weeks ans nobody bothers to notify me. I was asked to give 3 business days for it to arrive. Its been 4 AND STILL NO BAG!!! BAD BUSINESS PRACTICE GREYHOUND. You have lost my business for a lifetime. My family and I will fly or take a train from now on. YOU'VE LOST A LOT OF BUSINESS OVER A BAG. It's not so much the bag as it is how this is being handled. I'm not a druggy bumb passinger I make a decent living, buy you will not see another dime of my money.

Clara Bright ,

Phoenix AZ

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Anonymous - 2 d 4 h ago


This company has to be the dirtiest transportation company in the united States. From what I have read and experienced myself...this company is out to steal as much money as they can. I purchased two round trip tickets over 100$ and the family I bought them for could no longer take the trip so I wanted a refund. They tell me they can't refund them...I have 48hrs to choose another trip and I have to pay 18$ to even reschedule the dates. I am not going on a trip nor do my family have any other trip they need to go on and why would I have to pay more money to reschedule a trip that was not even taken? I spent 4 hours on the phone trying to get someone to help and all they kept doing was transferring me. I will be filing a lawsuit in Texas. Greyhound is making me pay for a service I haven't used nor plan on using and will not credit for a trip later and will make me pay to even change the trip? This company is stealing so much and making it so diffcult, everyone gives up on their refunds.

The universe will take care of this disgusting company and the corporate robots who run it.

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fuck greyhound - 33 d 10 h ago



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Greyhound Corporate Responds - 24 d 8 h ago

We do apologize for your getting boned in the ass. There will be no additional charge. Enjoy your next trip.


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Regional Manger-East - 5 d 25 m ago


Please disregard the above comment. it was made by a disgruntled ex employee. We are in the process of hiring and training new, educated staff. Hopefully we can earn your business again. If you have any complaints please email me directly.



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Anonymous - 3 d 13 h ago

I filed a complaint via online a week ago, informing them that your bus or busses Wi-Fi did work, nor did the outlets on the bus. I am a paralegal and I have begun drafting a civil lawsuit for breach of contract, fraud and misrepresentation. all violations under the consumer protections act. which entitles the plaintiff to three times the amount in damage. if your company will like to settle this matter outside court then please contact me at (hidden) or (hidden). you have until Friday, Monday the latest, before I file suit in Ohio. once that commences your company will be liable for all court cost and fees.

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Mike - 3 d 9 h ago

I've been round and round with your customer service center to no avail. I also want to say that customer service is not at all what they do. You can email me for my contact info I'd love to speak to someone who actually cares.


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PogMoThoin - 24 d 4 h ago


I understand what you are saying, my wife is going through this bullshit with Greyhound right now. Her 36 hour trip turned into a 48 hour trip from hell ,fuck greyhound .

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Jack - 23 d 12 h ago


I would recommend reporting Greyhound Bus Lines to many government monitoring agencies such as the IRS since they are crooked. I know from my experience they are violent and nasty employees who are crooked. Send your complaint so they are investigated to- IRS Fraud Unit, Fresno, CA 93888.

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A mad woman - 5 d ago

I'm feeling the same way.

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Anthony Zamora - 4 d ago


I have been trying to get ahold of someone from your corporate office and nobody has answered the phones the past 3 days... I've call customer service about 10 times and they each tell me something different. I've paid over $100 for a bus I never even got on there was a family emergency and your customer service wouldn't give me the help I needed and I am out of that money I spent I need to speak with whoever is higher up I do not like the service here and I will never use greyhound from this point on

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Anonymous - 3 d 13 h ago

you have to file suit against them in state court, that will get their attention as they have to answer the complaint, or be found in default. I am filing a suit against them probably by the end of this week in Ohio. this is the only way this big corporate giants learn me ...

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BEWARE - 5 d ago


Paid $189 to ship a custom trophy. Needless to say it is lost. last seen in Chicago about 7 days ago and still can not get a hold of anyone to help. Wow, I truly hope GREYHOUND goes bankrupt!!!!!!

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Anonymous - 5 d ago


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Ebony Sharp - 5 d 30 m ago

The worst ride ever from vegas on march 19th . Bus 6415, We took off at 12 noon from main street in a very warm bus. I figured since she just started it, the a.c hadn't kicked in yet. WRONG!!!!!! Ten minutes into the ride, it got ridiculously hot. The bus driver then informs us, THERE IS NO AIR CONDITIONING!!! We had to ride across the hot desert ,high noon, in traffic from march madness and St. Patricks Day for 4 hours. When we made it Barstow, my entire body was tingling and i was to dizzy to stand!! Never again will I put my life in greyhounds hands. NEVER!!!!

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Anonymous - 18 d 4 h ago


Yikes ! I took your bus from LittleRock to Chicago and all was well until I got to Chicago. 1st it was your lunch lady que keeper line up instructor who had us standing in line for over 45 minutes. Teach her that the s is silent in Illinois and Des Moines. Just get your Chicago based team some customer service training for best practices. Bus driver on bus 6595 was so rude. She was giving her safety speech and we were talking over her as we thought the speech was done. Instead of asking for our undivided attention, she chastised us as if we were children and threatened to throw us off the bus. She was nasty.

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Regional Manager-West - 5 d ago


Cant please everyone

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FirstGroup PLC - 5 d 31 m ago


Dear Customers,

We at FirstGroup PLC are appauled at some of the comments posted here. rest assured we will be investigating every claim posted here. We pride ourselves on Customer Service. Employees will be losing their jobs over this!

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Too Late - 5 d ago


Bet you wish you visited this page before you decided to use Greyhound!! Horrible Experience. Truly hope EVERY SINGLE EMPLOYEE of GREYHOUND has to go through the same experience i had. Hollywood couldn't even make this shit up!!!!


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Paul Fisk, MD - 5 d 3 h ago


Dear Greyhound,

Although your Corporate model clearly shows that you do not care about customer service or your guests. Although you may think that people who ride your trashy buses are broke and can not hurt your profits, your wrong. I put my Mother on one of your buses, she thought it would be a nice ride, although i advised against it. Needless to say the bathroom on the bus was occupied by some drug-attic who would not leave. Bus driver refused to stop for other passenger to use restroom after 3 hours my 79 yr Mother had an accident. DRIVER ACTUALLY MADE FUN OF HER! Remember my name GREYHOUND. I actually will do something. All of the people on this site need to contact FirstGroup PLC, the owners of Greyhound and demand Tim O'Toole be removed as CEO

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Dave York - 5 d 9 m ago


The worst Company on Earth. Beyond unprofessional. Treat customers like they are trash. They pray on people who use there buses or services. They figure since you can not afford a plane ticket that you don't matter. Shinning Example of Corporate Greed at its finest. Every Single Executive & Regional Manager should be terminated. It is almost comical how horrible their customer service is. Wish i read the reviews before my Grandma went on the bus. She insisted cause she has never flown. Needless to say her purse was stolen and she was stranded for 12 hours before she could contact me. Bus Driver DIDNT EVEN CARE a 70 year old woman was stranded. Driver was a Racist, Angry Black Guy. Karma is a mother fucker

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Raleigh Vaughn - 5 d 4 h ago


The Worst Customer and Most Incompetent Service ive ever experienced. I have been trying to get info on my Corvette bumper that was shipped over 2 weeks ago from Wi, last tracking update is in Dallas. No one will return my calls or give me any information. A counter person at Greyhound las vegas actually told me "if it was important why didnt you use FedEx" UnReal

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Myra Vails - 5 d 4 h ago

I have been trying to reach someone. My name is Myra Vails I live in NY state. I was s passenger on grey hound 3/13/17 traveling to Dallas Texas. We had a lay over in Columbus Ohio. Other passengers had bored the bus. A man asked to sit next to, I replied yes. We did some small talk about out destinations we were going to.I went to rest my eyes I put my blanket over me I guess he thought I was Sleeping. I feel a hand go inbetween my legs and he massaged my private. He sexually assaulted me on your bus. He is jail in Columbus Ohio. The way I was treated at that bus station was appalling to me not did I obliged sexually assaulted your front in Columbus Ohio treated me terrible accept for one woman.I need some one to contact me. Asap. 1(hidden) I will be taking further action. Please and thank you

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Anonymous - 6 d 11 h ago


I purchase a round trip ticket for my kids from 13th to 18th of march. They boarded the bus at Fort worth and got to Van Horn at 4am.....they are still there and it is now 9am.....The last driver left them there and the new driver is nowhere to be found!!!

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