I am formally writing to Greyhound as a first attempt to resolve a very serious issue with your bus company. My Daughter purchased a ticket on Mon. Feb. 20th, 2017 from Baltimore, MD going to Norfolk, VA. There was a stop in Salisbury, MD. This is where the problem begins. The bus left Baltimore at 5pm (EST) and arrived in Salisbury, MD at 7pm. The bus driver unloaded the bus and called his Supervisor in front of the passengers and said if he takes them (passengers) to Norfolk, VA it would be Overtime. The Manager told him not to take them because there was another bus 15 minutes behind that one to pick the passengers up and take them to their destination in Norfolk, VA. They have been waiting for over 3 hours for a bus to show up. My Daughter paid her business fare to get to Norfolk, VA and she was just dropped off at Salisbury, MD. I can't believe Greyhound Bus Service would actually leave their paying customers stranded at a bus location and no one seems to care. I called the 1 800 customer service number at 1 800 231-2222 and the person that answered the phone told me he's in the Phillipines and could not help me. He gave me the number to the Baltimore Downtown location 410 752-7682 which suppose to still be open at 10:30 pm (EST) on a Monday night but no one answers the phone there. Also at your Salisbury MD location there is not one employee of Greyhound to assist the stranded passengers. This is so unacceptable on every human level. My child is stranded two hours away with a paid Greyhound bus ticket. I will be contacting every single authority there is to report this illegal situation involving Greyhound. You have stranded paying customers and no one seems to care at all. I am filing a complaint with the Better Business Bureau and every other organizations that can assist me.
FUCK GREYHOUND EVERYFUCKING STOP WAS FUCKING DELAYED CUZ THESE STUPID FUCKING PEOPLE CANT DO THEIR FUCKING JOB ON TIME. I GOT BONED IN THE ASS AND HAD TO SLEEP ON THE FLOOR FOR 7 HOURS!!! I KNOW NO ONE WILL READ THIS CUZ THERES THOUSANDS OTHER ANGRY REVIEWS SO I WROTE THIS IN CAPS. FUCK GREYHOUND,
Greyhound I am disgusted by the customer service they provide at the Greyhound Orlando 555 N John Young Pkwy, Orlando, FL 32805. Specially the female Cashier. She asked one of the customers who was translating what she was saying to stop translating that all the Non-English speakers had to go to School and learn some English or go back to where they came from. This incident has been reported to the Dept. Of Transportation but just in case they discard this complaint as a Customer service issue I'm letting you know what's going on around here. This is NOT a free transportation service. Not everyone that travels through your buses are fellons or drug-addicts. Some of us are educated like myself who are law students that attend private colleges that CHOOSE to travel this way. By the way I started my trip in the Miami Station across the international airport in which I heard the front desk tell several people "Only English around here" regardless of how the employee feels they're lacking serious customer skill services.
Worse company to work for they don't believe in giving new people chances at least an interview
Do not advertise that your bus lines offer any services for persons with disabilities! I was the victim of an armed robbery by a stranger and this sick old lady fought like he'll. I was stabbed nineteen times. My right hand barely works and I suffer excruciating pain. Before deciding to take your bus from Tampa to Daytona Beach I called the station to see if help with my luggage would b Dre available. Absolutely none. When I was checking my three pieces of luggage onto the scale I told the woman my hand barely worked and why. She could have cared less. She kept yelling at me like I was stupid because I had, if course, a very difficult time positioning the luggage on the scale to be weighed. I told her I was missing a baggage receipt and the woman ignored me. Someone did put the luggage on the bus when I stood at the front of the line. He dragged my one piece of specialty luggage that is so lightweight and can collapse as a duffel bag. It is ripped and torn-totally ruined items broken inside and one piece of Luggage lost. It took me seven days to find out I had to go to the local Greyhound station and fill out a paper claim. No No No... I am going to take my loss of over three hundred dollars and, quite frankly, it was the last straw. I am not going to testify and I could less if I go with jail for contempt of court which. I definitely will. My prayers are that the man continues attempted murder on anyone. Because if you are a victim of a violent crime in absolutely no helps you.
Thanks ever so much. Christina Spence
Looking for anyone who was stranded in Grand Junction Colorado on Wed January 11th, 2017. 14 of us was stranded in Grand Junction under no fault of our own and was promised/guaranteed a refund when we finally got to our original destination. Ref # 306604 was the reference number that was given to me as I had my phone on loud speaker so all could hear the call. If you are one of those people reading this, I am starting a class action lawsuit against Greyhound Corporation. Please contact me via email at (hidden). As of posting this I have had run around after run around trying to get a refund. If anyone has a good email addy for anyone in corporate offices, please feel free to email me that info or any good numbers other than customer service number.
I have never experienced such unprofessional people. This is the second time I've been scheduled for a trip and ended up being delayed and once cancelled because there was " no driver" . Very unprofessional I pay my money so there should ALWAYS BE A DRIVER ! HOW STUPID
Just purchased ticket and bus left early i am going to a funeral and got there 15 minutes early an they rfuse to put me on the next bus i find this theivery please be careful who you give your money to espeially greyhound without any resolution
Worst company ever very unprofessional do not ride Grey hound
I have been traveling with greyhound for years and because of a hate crime started in the African American race I am unhappy with my rides,the drivers are allowing and joining the hate crime, I am tortured on buses during the hole trip,and its unnecessary.
I find greyhound services have gotten progressively worse over time. which new policy and changes made they make it harder to get a live customer support person in the event of an actual issue and for those customer support team members that are available 1/2 of them don't know how to handle customers concern in a satisfactory manner. I travelled in December 2016 and again last weekend and none of my experience leaves me with a glowing approval for greyhound services. I lost a bag because another customer took it, no great steps in place to get driver or anyone at the time of the event to track the bag. In December I had a ticket that had bus leaving at a specific time, the driver took other passengers and I was left to wait 2 hours for another bus. when I approached the customer service desk in my local greyhound station they said there is not much they can do because this was a Peter Pan issue. Who took my money at Booking - Greyhound. Who should help me when I have an issue with travel - Greyhound. I should not be passed on to another company when I am not the issue.
Well guess what not only have I been stranded in another state but I've been delayed three other times because you guys never showed the fuck upnow I'm calling the news I'm calling your corporate office if this is a corporate then fucking you guys are done man and you took
My daughter is a student and travels on Greyhound between NYC and Boston. Twice, a connecting bus left without her forcing her to wait hours in a strange bus terminal for the next bus. As a parent, that enrages me.
Today, her scheduled 12:00PM bus did not board until 12:40PM because the bus's equipment to accommodate a passenger with disabilities did not work. As a concerned person with empathy, that enrages me. You need to make sure that equipment is functionable ALWAYS!! The time to test the equipment is during the safetly check while parked, not at the time it is needed. If the basics are not being checked, it is reasonable to assume nothing is properly being checked.
Ordered a ticket for a friend of mine from Tennessee to get to wisconsin. While waiting in line to pick uo his ticket the bus shows up he tried so hard to get up to get his ticket early but this customer kept asking all these stupid questions while the ticket lady stood there with a stupid look on her face and as the bus started to beep its horn then the service lady told him he could get his ticket now..... well the bus left. I want a full refund. As the ticket wasnt claimed back to my mastercard. Im so irritated with this company and the employees at their stations. Always so rude!!!
this company is not good company and bad costumer service I called this number in Reno NV office (hidden) and I spoke with someone about our issue and he hang up on me. that is fucking rude!!! We both ticket for Jan. 21st trip and we took a day off from work. We both 7 tickets for 7 passengers We all excited to go off course it's our first time taking a bus to go to San Francisco just to try for a changes because we all have cars. We went to the station it was cancelled due to the weather and right away you have to decide the day u wanna schedule it but off course work is unpredictable and if it's mandatory work you have to work. I asked to reschedule it a month after so I could ask another day off from work but the guy I spoke told me u have to pay $20. for each ticket. it doesn't make changes at all first of all if they give us heads up or send us email that they will cancel the trip We should just went to work But no they told us when we were at the station already. they cancelled it because the bus can't drive with a snow even they have chain. We still went to San Francisco we ended up renting a van and we spend $220 just to go to San Francisco We made it fine the road is not bad and actually we went back that day too. so how come the bus can't drive with that road and we can. This company crooks I personally think Amtrak is the best.
Why am I being charged an extra $18 to buy a bus ticket for my child. She does not have a bank account, so she cannot purchase tickets online. That's why agreed to do it. Then I realize that I am being charged extra for, what they call, a gift fee.
Greyhound sucks!!!!!!!!!!!!!!!!!!!!!!!!! They will do anything to get more money from their clients. I will never use Greyhound again. It just doesn't make sense to me.
Greyhound scammed me too. I called on Sunday asking about the price of a ticket one way from St. Louis Missouri to Knoxville Tennessee on Monday I was told it would be $149 However if I booked it Tuesday morning at 9 AM it would only be $95 When I went on Monday online to book it it said $113 +2 dollars and 50 Cent handling fee I was purchasing this ticket for another person Before I clicked to pay on the screen it said $115.50. I printed the ticket and didn't think anything of it However when I received the email it said $133 I was told the same scam that you were told They cost me $18.50 to buy a gift ticket Nowhere online did it say that it's at $115.50. Greyhound bus is nothing but a bunch of crooks.
NIGGERHOUND is infested with evil niggers. All you can do is to is earn more money so you can avoid any interaction with this evil subspecies.
Avoid all niggers.
Pig. Lowlife skim you are.
Well once again i get a bus ticket in Birmingham alabama and even before we leave the bus breaks. Down and we leave a hour and a half late. The bus driver stops on the I 65 interstate and opens the roof hatch cause she was hot in the front of the bus .which made us even later then we were , the others riders on the bus kept yelling at the driver cause they were cold. Myself and another man on the bus closed the hatch and now i have a gash in my right hand that needs stitches but cant go.i have a ticket for a different bus to catch in chicago ill but aint gonna make it cause your shitty drivers bottom line i want my fucking money returned to my visa card for the continuous screw ups on your part
Angry stupid niggers. Stay away from this. Birds don't eat certain berries because nature gives them a color to let them know they are poisonous. Nature gave skunks a fluorescent stripe. Nature made certain subspecies of "humans" cockroach colored to let you know you should avoid them. Fuck all niggers.
Need a spacific address, department, or persons, to mail requested documentation from my physician, validating my illness, in regard to refunding $500. Will not send to Grayhound general address....please advise.
Let's boycott greyhound!!! These people are crooks who don't care about customers who help pay their salaries. Worst customer service ever. Look for them on the news because I'm making it known.
Grayhound is the worst! First they over charged me for my tickets, then on the day I was supposed to board the driver told us we had the wrong bus wouldn't let us board. She was asked to call someone to verify and replied no she was already running late then, left. Everyone had the situation looked into and turns out she was th Driver. Called greyhound to have the situation rectified all they did was quote rebuttals ,transfer me to six other people, and ask me to pay more money.