Information, reviews and public commentary for US companies


Greyhound Lines, Inc.

FirstGroup America, Greyhound Bus
600 Vine St., Ste. 1400
Cincinnati, OH
(513) 241-2200
(513) 419-3394
Twitter IDs
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pissed off customer - 44 d 7 h ago


It would be nice to be able to talk to a human being. Your phone menus are worthless in some situations. It took more than an hour this morning just to get to your complaint dept.

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Rashad s. S.Hameed - 8 h 13 m ago


Bus driver from New York to Atlanta needs to be fired for incompetence,rudeness, unprofessionalism, racism,his name is alvares andhe thinks that he can treat grownups like children,and talk to the paying customers as though they are beneath him, I am totally disappointed with what I witnessed and encountered during my journey,this guy needs to be addressed by a supervisor in charge and removed from the Greyhound staff of drivers before he is put in line by someone who snaps because of his nasty approach in dealing with other human beings,there is no way he would continue to be employed if I were a supv./mgr./etc.there needs to be some serious changes made regarding how Greyhound employees treat the paying public,and the rest stop facilities need to be cleaned,stocked with toiletries and monitored the way you would expect to be serviced with dignity and is not just about counting money ,it consists of commitment to excellence in service in order for repeat business that the consumer is satisfied with,the Greyhound brand has always stood for something,but it appears that ,that standard no longer matters, respectfully,R.S.Hameed_Atlanta,GA._(404)662_7806:

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Shalanda price - 4 d 15 h ago


Bus number 86506 Chicago black guy older with glasses has aggressively cussed me out because I told him that that he was coming out cold so he yelled at me aggressively and said he's been working for 28 years nasty way Nitro Nation going through domestic violence and works at Corbett in Tampa for Greyhound I want it I would like to this matter for this guy to be suspended I think. Because that was very unprofessional in front of others we're about to head and 6: 15 to Minneapolis Minnesota station I have neuropathy and fibromyalgia what triggers it is too cold today and like I said that the bus driver was very nasty aggressive tone in his voice towards me

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Gypsy Rover - 21 d 5 h ago

Since corporations are "people", this SOB shd. be strung up from a high tree for reckless endangerment, gross incompetence, criminal negligence, ad nauseum.

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Sarah L Howard - 18 d 7 h ago

Same here. We should bring a class action law suit against Greyhound & Trailways Bus Cooperation

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Cadence Alexia - 15 d 6 h ago


I'm a wheelchair user and they literally treated me like a blind deaf and dumb piece of dog shit. I've never been treated so badly in my life.

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Greyhound-Worst Company Ever - 28 d 6 h ago


This whole company is shit! cant find a number to hr to save my life. Just trying to update my address, but cant reach anyone, lol, i'll just wait and call the irs. see if they can find a number. This company is ghetto to its core.

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Sarah L Howard - 18 d 7 h ago


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Anonymous - 18 d 7 h ago

Greyhound Bus Services Suck!

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Anonymous - 21 d 17 h ago

Same freezing bus to Chicago every week,no intercom from the bus driver.. didn't care women and children froze non stop,cause he was warm.iwe complain because the temperature outside was 14 justice .the driver could have easily let us know before going down the road...driver bad be continued


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Niecy - 22 d 44 s ago


This is the worst company I know. Recently on a freezing bus (electrical problems) from Indy to Chicago which was delayed causing my arrival time to Chicago to be over 2 hours. Greyhound's business practices are immoral and they are liars as well. No compensation received as Greyhound's records state for bus was only 15 minutes late even though my phone/text records clearly show I arrived in Chicago at 3:16 am (KY time) which would have been 2:16 am (CHI time). There is no cancellation policy because Greyhound knows that such poor services a rider would not deal with them. RUN AWAY, do not choose Greyhound. GREYHOUND needs to close the door on their business!

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Yoselin Quintero - 25 d 10 h ago


Worst experience ever, not only were the buses old and dirty but there was a person who got in Chicago without a boarding pass which is very dangerous for my daughters and every passenger in that bus !! To top it off on my first transfer in St. Louis my luggage was missing and all their customer service lines say is Give them time when I had all my personal things in there moving states and all now I have nothing ! After almost a month and a half i still have no response from anyone ! If your traveling with these thieves remember to keep a close eye on your things I had two other ladies in my same route that had their bag stolen as well. Smh

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Anonymous - 35 d 8 h ago


you suck big time your buses are a bunch of crap your drivers are rude your ticket agebts are rude and all you hire is non americans so i will never set foot on your wrecks agaIN

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:Jan 2, 2019

At least six passengers who traveled on Tampa-bound Frontier Airlines Flight 1397 fell ill vomiting after leaving Cleveland International Airport. health officials boarded the plane when it landed at Tampa International Airport on Tuesday afternoon and the sick vomiting passengers removed.

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HG Walker - 43 d 4 h ago


I got a Greyhound online quote to ship a package. That quote was 67.00 dollars. When I went to the station to send the package the counterperson said the fare was 130.00. What a rip off. I had to mail it as it was critical to me. What was suppose to be an overnight delivery is now in its second day. Good luck trying to get someone on the phone to help. It aint gonna happen. Never again will I rely on Greyhound.

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Kathie Colley - 43 d 12 h ago


My name is Kathie Colley and I road your Greyhound bus to TX. for the first time in a long time just back in Dec to go home to TX. after 31 years to see my family and going down was mad for me because I am handicap and I had no help getting on and off the bus. I have to use a walker it was a long trip for me with on help. and when I got to Hereford TX. the bus driver didn't not known where to let me off at because they don't have a bus deport to stop at. and to top if off was they lost my bag with all of my meds in it and we called and called for 3 days and on the 4 day my sister when to the station in Amarillo TX. and they had my bag. and then on the 20 of Dec we call to find out where to get the bus back to PA. and they told us that the bus would stop at 1601 W. 1st street and so we wait and wait for the bus and then it came and when right pass us and my sister drove down to catch the bus and the driver got rude with us and told my sister that if she didn't shut up that I was not getting on the bus. And then we got to Amarillo TX. and had to catch another bus and the we got some where and they had to pack the bus so that we didn't have any room to move at all it was very hard on me to sit with someone esle and not be able to move my legs or my body. and when I got home to Erie PA. they lose my bag again. until the next day.and you are welcome to call me at this number (hidden).

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Anonymous - 44 d 8 h ago

1/2 star rating...gee I can't imagine why. I can never get anyone on the phone that even speaks decent English or knows how to handle a complaint or assist!

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Octavia Mitchell - 51 d 20 h ago


#7212,Octavia Mitchell;disabled paralyzed wheelchair veteran accuses you of libel and demands compensation,Travel from Biloxi to Orlando wet,yet driver wrote statement that5 passenger was walking up and down the aisle while bus was moving,passenger was in afloor secured wheelchair,passenger is paralysed and has limited walking ability please look into this and contact me

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Octavia Mitchell - 48 d 22 h ago


I have not received any assistance with this incident ftom anyone associated with Greyhound and i always include the claim #,my#(hidden)

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Octavia Mitchell - 48 d ago

I feel that CEO David Leach should be looking into this claim and expeditiously compensate me for not just this incident for the two times his wheelchair door opened while the bus was traveling!

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Anonymous - 48 d 6 h ago


I shipped a package for Christmas, from Lincoln Nebraska to Sulphur Springs Texas. The packages have been sitting in Dallas for 10 days. Dallas told me they shipped them to Sulphur Springs and they are sent back to Dallas. Sulphur Springs says they have never arrived there. These were guaranteed for Christmas. That was 9 days ago , one package goes on to Waco now since it's been 2 weeks. Everyone is an illiterate I deal with, no one seems to know a damn thing. I will never use Greyhound for anything. I will make sure everyone knows what a irresponsible company greyhound bus is. Everyone passes the buck to someone else, it's never them that can help. They blame everyone else for their stupidity. Use the post office, Fed Ex or UPS. At least you won't deal with totally stupid people. I have been given the run around for 11 days now. Don't use this bus line they are all a bunch of lazy ass people there. No one can do their jobs so they say that's not their department. There doesn't seem to be anyone who handles lost packages. Your just screwed out of your package and your package fees.

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Annie Clemons - 52 d 5 h ago


I need to speak to someone rite away please! My name Annie Clemons phone # (hidden) no one helping me locate my luggage that been missing since Friday nite! Nobody telling me nothing so pls help me I need to speak to a supervisor plse! Help me find my luggage! Have very valuable stuff in there!

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Annie Clemons - 53 d 9 h ago


I'm very disappointed with my trip ! Can some one please give me a call at (hidden) my luggage missing and nobody trying to help me! I'm a loyal customer at greyhound and shouldn't be treated this way! Help please!

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brian givens - 55 d 23 m ago


Dear greyhound my name is brian givens bought two tickets one from memphis to perry oklahoma next one back your station in Oklahoma city is dirty and cold 604 s 25th st west memphis arkansas 72301

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