Not to be trusted. Shipped 3 boxes of tools from Hayward, Ca. to Great Falls, MT on 9/30/16 and only received 2. Have not got any help from anybody. Horrible company, corrupt, dishonest, incompetent -----this company is a joke. I'm sure now that some employee has stolen my tools. Thanx Greyhound for ruining my life.
I recently took a trip back in June from Houston to NYC.MY luggage came up missing very expensive luggage at that,i report it and recieved a tracer number ,they tell me it would be here in houston in 15 to 30 days that was back in august,i called today checking on the status of my luggage they just sent a request to send my luggage to houston,whats bad is this isn't the first time this happened,then i know for a fact my items in the luggage is not there,its the workers stealing,i had a $500.00 pair of loafers in there,$200 dollar pair as well,and a Derick Jeter jersy,.GREY HOUND is more so a place where they hire thugs and crack fiends to handle customer service,its sad but true
For all of the unsuspecting parents that just drop off your child at the Harrisburg bus terminal expecting that your child has a seat on a bus to Pittsburgh please read this review. On Monday, 10/17/16 hundreds of students arrived at 1:30 Pm with purchased online tickets for a 2 pm bus departure. One woman was working the entire Harrisburg terminal and she had to process hundreds of kids & try to find more drivers & buses to handle the overbooking of this bus trip . We all had to wait on line a minimum of one hour to check in. There were not enough buses or drivers scheduled to handle this crowd even though the company knew well in advance the amount of seats booked and accepted money for tickets. The one woman at the terminal was processing kids & calling to get extra buses to handle the crowd. The terminal employee blamed corporate headquarters, corporate headquarters blamed the terminal & the bus drivers know nothing. All of the Parents that remained at the bus terminal were calling headquarters and being told that they missed the 2PM departure and the next bus left at 10:55 PM. I left my home at 11:30 AM & arrived at Harrisburg station at 1:25 PM, waited in line until 2:35 PM to check in, waited until 3:40 PM when the woman behind the glass made an announcement that she called Philadelphia to find out where the bus was and it broke down & they were sending another bus which was going to take 2.5 hours to get to Harrisburg. There was One Bus for all of the kids that were left behind for the 2PM departure. I decided to drive my daughter and 2 other children to Pittsburgh and then I drove all of the way home. I arrived back at my home at 1:30 AM. I was not the only parent that volunteered to drive their child directly to the college. It was a complete disgrace how this company planned for this trip. This company needs a serious overhaul on customer service and planning.
Feces and all over bathroom no air condition no wifi power outlet down at station and on bus late n missed my transfer.power outlets were Grey hound is a waste of money and the worst travel experience I have encountered. I'm working on suing them because they deserve to get shut down
Horrible company! My son and I were going from Wilmington DE to NYC on Sat, 9:00 bus, I bought the tickets online a week earlier. Went to check in, the girl in front of us was also checking in for that bus and apparently there was a problem. The woman behind the counter was calling and calling, the girl overheard that the normal bus driver was off and they had no one scheduled to drive that bus. Finally at 8:45 she announces that they found someone to drive but the driver wouldnt be there until about 11. The event my son and I were attending, which cost $235 a person, started at 12:00 pm. If we waited for the bus we would have missed half the event. We were forced to run across the street to the train station and pay $250 for 2 one way train tickets into NY. The customer service rep was quick to say that "things happen" but not having a driver for a bus should NEVER happen. I am sending the unused tickets and the receipt for the train tickets in but if I dont get reimbursed for my train ticket I will contact an attorney. We never received any correspondence saying there was an issue with the bus.
My son bought a ticket to go from Visalia CA to Sacramento CA departing at 6:10am. We live 30mins away so I drove him to Visalia. Shortly after we got there a bus arrived and a big heavy set black woman got out and said Sacramento. There were about 5 people in line ahead of us and a man at the front of the line gave the bus driver a paper,she handed it back to him,went back into the bus,closed the doors and drove off! We didn't even get a chance to move to the front. The other people were waiting for the southbound bus but how were we supposed to know! It was barely 6:30am when she left. We were so confused. After asking the woman behind the counter why it left so fast she said the next stop was Goshen like 12 mins away. The bus had like a 10min headstart from us so by the time we got to Goshen it was leaving. Next stop was Fresno about an hr away. Determined to get my son on that bus we caught up to it and followed it to Fresno. I stayed behind it the whole time just incase it made another stop maybe I could drop my son off there. So we get to Fresno,not knowing how long it was going to be there and not wanting to risk it leaving my son behind AGAIN I stopped across the bus,told my son to get out and show the bus driver his ticket while I parked. From where I parked I could see my son upset and throwing his hands up asking WHY!!?? I rushed over and the bus driver woman says she will not let my son on the bus because we were following her and she was scared! I apologized,tried to explain, pleaded with her but she just walked away saying to talk to the person behind the desk because he was not getting on her bus! Luckily the woman behind the desk was nice enough to give us a refund and my son got on the Amtrak. This bus driver was completely out of line and should really have more consideration for people!
So my damn bus is supposed to leave Atlanta at 12:45 1 o'clock they tell us at to clock I will be here 33 you'll be here 55 it'll be your six now they tell me that the bus is not going to be there till 78 in the morning after they said there at the bus station for seven hours because the driver had to shut down and sleep well they should've known at 12 at one in anytime they should know OK well if he drives this long then is going to have shut the bus down for this low of me they know the stuff ahead of time or late should have other drivers company in or something is zero excusable for seven hour delay because of a driver has to sleep well that's why he can drive 813 hours 12 hours you know we have shit down for six well I knew that
My son rode the bus from Tucumcari NM to Indianapolis back in May 2016. He only rode the bus because their is nothing else out there and couldn't rent a car. The bus was scheduled to leave at 1:40am and he could only take 1 bag as carry on so he had given them a bag to under the bus. The next stop he had a bus transfer and he has never seen the bag again. Well I have called baggage claim over and over and they said he should have gotten a baggage ticket number when it was loaded. Apparently at 1:40am in the morning the employees are doing as little as possible and/or are incompetent. The luggage bag was a hard case, which was not cheap (I know, because I bought it) and obviously looked very enticing to an employee or another customer. The baggage claim people have given me the run around ever since. From processes of 1 day to 3 days to 30 days to 90 days. I then spoke to the claims department once again and I asked for the corporate office number, the lady told me she was in the corporate office in the Philippines!! Of course I am not a stupid person and looked it up and found the actual corporate number who then tells me no matter what without a baggage ticket they will not reimburse the contents of the bag!! So the whole time I have been lied too even though it is the fault of their own employees!!!!!!!!! I am filing a small claims suit. This is more than ridiculous!!!
Im sorry for you and your son experience, my mother has had quite a negative experience trying to get a refund for a canceled trip back in August. Im now filing a complaint with the BBB on her behalf as well as trying to contact the corporate headquarters concerning her refund., were you ever able to find the actual number for HQ? If so if you could share that information that would be very helpful and greatly appreciated. Thank You and I hope your issue with the company is resolved soon.
Hi trying to get a refund as well and it has been hell. If you have any information to help me out that would be grateful. Thanks in advance
number for headquarters is (hidden)
What is the actual corporate number?
I took a bus from macon ga on oct/11/2016 had a lay over in Atlanta Georgia. When i went to get on bus there they said my bag was to heavy. But was fine in macon Georgia i had to give them 40 dollar more so i could get on the bus stop taking people money for no reson i took 2 spring. Jacket out the only good thing out of the trip was the driver on bus 6387. Get more drivers like him and ur company would be better fix ur problems
what can i say that hasnt been said already. Greyhound is a joke.
Still waiting on a refund from June. Worst customer service ever. I get one excuse or another. Either the check is in the mail or i need to contact another company. I want to sue them. anyone know how to go about that?
Hi I am trying to get my refund from August and have not had any luck can you share with me if you have received your refund or if you have the corporate office number now
I was forced by the bus driver to put my unmarked long board under the bus because it would "not fit on the bus" even though it would fit under my feet perfectly. I was hesitant but the bus driver insisted everything would be fine. I get off the bus to collect my things and low and behold my long-board had been stolen! I have been trying to get reimbursed for months now and they are still just sending me on a wild goose chase. DO NOT TRUST LUGGAGE ON THESE BUSSES.
Horrible horrible horrible. Lost and untraceable luggage because boarding place was a lamp post and no way to rag luggage. THEN, when cz misses his bus from trying to report missing bag, have to pay a cash only fee. Tried to blame CX who has aspergers and epilepsy. No help. Epileptic, aspergers individual now stranded because he does not have cash and apparently no way to get it to him for this horrible horrible bis line
I left odessa Tx on September 18, 2016 my destination was Durant Oklahoma, well we had a 4 hour delay in Dallas Tx, where as when I got out we are asked to get our luggage, well mine wasn't on the bus? I have already called and reported it that next day! And I was told I needed to go to my nearest greyhound location to fill out a claim form! Well that is in Durant, and the woman keeps telling me to wait and I have 10 days till my 30 days are up! I just want my my deceased brothers pictures out of my luggage!!!! That 250.00 greyhound offers for lost luggage is never gonna replace my brothers pictures there is No money in this world that will EVER replace his pictures! !!! Those were the only pictures we have of him..... I don't understand how this kinda shit happens! !!! I never traded buses from Odessa to Dallas Tx! !!! So where and how could my luggage got lost????? This is ridiculous, and I want this to be taken care of!!!! Either thier greyhound staff and bus drivers are theifs or they aren't very responsible people and need to be fired. I think they need to be more concerned of us costumers belongings!!!! Where could our luggage possibly be??? Is what I'm asking? If they are doing there jobs then WHY IS IT 9 Times outta 10 these luggage AIN'T found! !!! Wtf is going on.... I am beyond Upset! !!! This NEEDS TO BE TAKEN CARE OF!!!!!! I want my luggage found or I will take this further. If it takes putting a law suit on Greyhound bus lines!!!! Y'all act as if y'all can pay for our things, WELL NOT MEMORIES OF DECEASED LOVED ONE'S.
My son has been stranded in Indianapolis since 4:45pm on October 2nd, his bus broke down, he has no money, no food left since he was delayed several times due to the driver not being available to continue the trip! When I tried to find out about wiring money to him the bus terminal people hung up on me! They never offered the 20-30 other people or my son a bottle of water, food, or anything, they all kept saying we don't do that!! These people are human beings, and are being treated like trash!
The bus driver left East Lansing without my son, who was traveling home to Detroit Oct. 1, on 3:00 bus. He showed her his confirmation number and ID . She said he couldn't let him on without a ticket . He told her that he spoke with customer service and a confirmation number and photo ID was all that was needed to board. He pushed him aside and said no and he was left behind with four other people all in the same situation. I got a refund and filed a formal complaint. Don't know her name but she is full bodies and wears glasses. And was driving the 3:00 bus leaving East Lansing on Oct. 1, 2016, headed for Detroit.
I lost my bag May 1, 2016 and I haven't got rreimbursed yet. Customer service teps keep giving me the run around. No good service at all.
Their customer service is worse than AT&T's. I have been trying to resolve an issue for over a month and between their customer service phone lines and their on line representatives, there isn't one person who can competently work with the public.
Believe me , these DOGS SEEN SOME BETTER DAYS AND SO ARE YOU , AS A PASSENGER ! MERCY MERCY ME , THINGS ARENT THE SAME ANYMORE ! 1986 - 1995
Bus 30991 no AC none of the power outlets work. Informed driver and was told I had faulty equipment