Information, reviews and public commentary for US companies

 

Groupon, Inc.

Rating
0.321516
Web
http://www.groupon.com
Address
600 W. Chicago Ave., Ste. 400
Chicago, IL
60654
Contact
Rich Williams
Role
CEO
Fax
(312) 676-2728
Employees
11,471
Twitter IDs
@Groupon
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Former customer - 4 h ago

I have used Groupon in the past, but will no longer take the time to visit the site based on changes made. Currently there is not way to simply search restaurant deals-- that is, actual discounts. Instead, the only way to search restaurant deals now includes mixed among the discount offers an endless number of restaurants offering the... deal??... of ordering their food delivered, at full price, via Grubhub. Page after page after page of "results" full of offers for restaurants to deliver food. So... I know I can search Grubhub if I want some full price food delivered. That's not why I visit Groupon. I don't want to have to search through endless pages telling me this, when I didn't want to know. I get it: it is profit-motivated advertisement. If my reaction is any indication, though, it's not going to be very profitable. I'm taking Groupon off of my radar and simply won't visit anymore.

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Anonymous - 8 h 23 m ago

Remove the insulting advertisement showing a RUDE girl calling on the pool boy. It is demeaning.

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Jason - 4 d 9 h ago

0

I had an small business that was struggling because it was new to the market so I decided to advertised my business on Groupon and redeemed vouchers. I did good through Groupon I was able to make enough money that I could keep my office open, only problem was when it came time for Groupon to pay me for all my services they didn't. At first I reached out to their online support about the matter and was told be patient their finance team is investigating why the funds weren't deposited into my account and it will take 3 days. After the 3 days I then tried to call the number listed on their site; it was nothing but a voicemail telling you to get online help and then it just hangs up. So I start looking up other Groupon phone numbers and each one lead to the same voice mail. To make a long story short after 3 weeks I didn't receive my money from Groupon and ended up losing my office and to add insult to injury they are still advertising my special after two weeks of me telling them that I am no longer in business.

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Anonymous - 7 d 7 h ago

I bought two restaurant groupons and wasn't able to find them on the Groupon website. It is impossible to get help from the website. There is no way one can talk to a live person. left messages to their CUstomer Services, there was no reply. Very bad, humiliating experience!

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Allan - 28 d 5 h ago

2

I purchased a Fitbit from Groupon in August of 2018. It quit working in February of 2019. Fitbit won't honor warranty because Groupon is not an approved distributor. Groupon will not help me. Do not buy a Fitbit from Groupon.

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Allan - 9 d ago

5

Received word from Groupon today based on a letter I wrote to them. Groupon is doing what FITBIT would not do, by honoring my request to return the FITBIT. Thank you Groupon! Five Stars based on their response.

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Nikias devrm - 9 d 7 h ago

Groupons are thieves.. worst company on the planet. Service is horrible they sell fake items and steal your money

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Sheila - 11 d ago

1

I will absolutely never buy anything from Groupon again! I placed an order for something that I need before I went on vacation. When I placed the order it said it would be here the day before I left for vacation. Three days later when the item was actually shipped it said it would be delivered on the day I left for vacation.

I called groupon and told them the only reason I placed the order was because I would have it before I left. If I knew I wouldn't have it on time I would have waited until I got back.

They said there was nothing they could do and I would have to contact FedEx and ask them if they could deliver it the day before I left or hold it until I got back. When I called FedEx they said the way the package was shipped I couldn't get it early and they couldn't hold it for me.

Now I'm at risk of my $100 item being stolen.

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Tammy Townsend - 11 d 12 h ago

0

I'm trying to contact the corporate office to handle my situation with in item that was purchased from Groupon without my authorization they took it upon themselves to save my information which I didn't authorize once again I have not received the item they do not want to refund me my money they keep saying return the item that I haven't received I have ordered things from Groupon before but with this situation in here I will no longer be a Groupon customer because Because this situation is not being handled properly

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Hit the pregnant lady when she's down - 13 d 10 h ago

I am a merchant on Groupon and told the rep that I wanted to temporarily suspend my offer because I'm pregnant and only able to work part time now. They sent an email to every person who's purchased the offer (many of whom are my current regulars who found me through Groupon)saying that my business is closing.The wording is VERY permanent in nature, "We are sad to announce that... will be closing. We know, we're disappointed too." I never said anything about closing. Now I've got clients calling, emailing, texting, concerned that I'm closing. When I asked that the rep send out a retraction he responding very rudely said that the email may have been misconstrued by some to lead them to believe that its a permanent closure and that if Im on maternity leave and not working, then technically my business is closed. He's the one who mentioned maternity leave. I will not BE on maternity leave halfway through my pregnancy, I will merely be unable to accomodate the volume of clients that I was receiving via Groupon. What kind of a shady company seemingly intentionally diverts business from someone's hard earned clientele?!? I am so disheartened by this situation.

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Anonymous - 18 d 5 h ago

Anonymous

Purchased a group on for a service that when we tried to use the lady said she wasn't open anymore. Have gone back and forth over a year, tried to use credit on another groupon site, never received the merchandise. All I want is a refund for services I have never received. Customer service is non existent. I have multiple emails with groupon trying to get a refund. Good luck. They will do and say ANYTHING to not refund your money. What a frustrating joke

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Anonymous - 24 d 4 h ago

0

We will see you in court for trademark infringement. You have received a cease and desist letter last year pertains to using the name of Annapolis fishing charters. I am register with the USPTO office as a trademark. We will just add Groupon in court proceedings.

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Charleen - 25 d 6 h ago

0

Ordered a set of tickets... then they charged me 5 more times. And im unable to get any help and poor customer service.

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TWM - 32 d 6 h ago

While purchasing three Groupon vouchers March 9th for the Harlem Globetrotters show, a web error message popped up stating "Unable to process order try again later". After an hour wait, I successfully purchased the three vouchers. However, when I picked up my box-office tickets the day of the event, six tickets were in the packet. Credit card statement checks later confirmed that 3 three additional vouchers had been purchased during a separate but same-time transaction. Groupon customer service declined my refund request of the three extra vouchers because it was (understandably) beyond the refund date. My beef is that a subtle IT error on a Groupon sponsored website caused an expensive duplicate purchase, nor was clearly articulated in the purchase documentation that six vouchers had been bought instead of three. After being ignored by Groupon customer service, I have escalated my refund request up to the Goupon headquarters level because a poorly designed/unreliable website and ambiguous purchase statements should not cost me $123.00.

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Ildiko - 32 d 11 h ago

0

I have purchased a Teeth whitening, the company is non existent, phone number phoney, emails not real, address fake. I am trying to reach customer service but unable, the web site does not allow me to write, the request for phone call not answered and their phone number redirects to the website complaint email .

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Lawrence Alexander - 35 d ago

0

Worst experience ever. Purchased an Sam's club membership and never got it. Money is gone from my account via PayPal payment, spoke with several people both from Groupon and sans cloud got no where. I'm now going to escalate this to B.B.B. For consumer fraud, and I'll never use this site again for any reason. I want my money back or the item purchased period!!! Worst service I've ever seen I can't even talk on the phone to resolve this leaving me helpless and hopeless. Stay away from this site!!!! It's a maze trying to get support to get help then you won't get helped at all!!!!

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AMK - 38 d 50 m ago

0

SHAM and SHAME

I purchased a mattress for law school and the listing stated delivery within 10 days which was when I planned to arrive in DC to attend school. The transaction did not process on Groupon's side and I was instructed to purchase again. In the interim the first purchase processed and I immediately contacted Groupon to cancel the second order and was told it was final sale. Then I read the information on the first purchase receipt and it stated delivery up to three weeks. I did everything in my power to work with your company but was told there was no solution as it was final sale. I did not receive the beds and I cannot afford to pay for them and B of A would not help me!!

Sealy Response Performance 12'' Cushion Firm or Plush Mattress Set with Posturepedic Technology. Free White Glove Delivery.

Purchased Jul 25, 2018

Sealy Response Performance 12'' Cushion Firm or Plush Mattress Set with Posturepedic Technology. Free White Glove Delivery.

Purchased Jul 24, 2018

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Disappointed - 39 d 4 h ago

0

Agree with other reviewers. Groupon stinks. Do not purchase any groupons. I have a groupon for a business that is now closed and cannot find anything on their website about getting refunded. If you click on Customer Service it takes you to your list of groupons. That is Great customer service. Just send you in circles until you give up. I'm having to send a letter via snail mail to the address above to try to get my money back for this groupon. RIDICULOUS.

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Used to like Groupon - 39 d 7 h ago

1

Groupon truly stinks. I've had 2 merchants now with problems. One was bought out and is not honoring prior Groupons. The other business claims they are booked solid for 2 months straight.

Next to impossible to figure out how to actually get someone to help for refunds. I'm not buying a thing from this !$#@!#! company. Groupon, you suck.

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Shortylove - 44 d 13 h ago

0

They stole my money , can't reach anyone regarding this!! No customer service number sw ismael p. On Live chat he all apologies for stealing my money for a Groupon I never purchased!!! They went into my account. With out my knowledge and purchased a Groupon!!! Never leave your card numbers on site!!!! Then they refused merchant is fir refund!! Bouncing all my other bills , bank fees up the ass!!! They had no right!!! To go into my account randomly!!! The very least you could do is give me the merchant if cidecso I can give to bank to refund faster!!! So they don't put me and my children in street!!! I explained I having surgery , I need my money put back that I never gave you auth to take!!!! I wish I could rate less than one star

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Pissed - 46 d 8 h ago

0

Shit service. Shit company.

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Terry Hirschfeld - 50 d ago

0

It is a shame we can't use Groupon anymore. It used to be that I could talk to a live person - not so anymore. And, I spent hours trying to resolve the problem. There is no customer service and if you want some, you will have to pay through the nose. And, an outside company handles all the problems, and, no live person. Boo to Groupon, and Goodbye

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Girth stokes baker - 50 d ago

0

THIS IS TO ALERT ANYONE THAT DEALS WITH GROUPON, THEY ARE UNFAIR TO

CUSTOMERS, THEY MAKE YOU WAIT AND WAIT FOR A REFUND, ALSO THEY HOLD

YOUR PERSONAL INFORMATION I STEAD OF DELETING THIS FROM THEIR RECORDS

THST IS DISTURBING WITH HACKING GOING ON, IM A SENIOR CITIZEN ON A FITTED

INCOME AND HAS MADE MY BILLS BAVK UP WITH CHARGES I CANT AFFORD.

GROUPON HAVE MUCH MORE MONEY THAN I GET EACH MONTH, I NEED MY REFUND

, AND BY THE WAY THIS TRANSACTION WAS NOT AUTHORIZED, BUT MY MONEY WAS STILL TAKEN, 3 WERKS TOOOOOO LONG TO WAIT, NOW FIRST OF MONTH AND MY

RENT WILL NOT BE PAID, RETURN MY MONEY $215.00 IS A LOT OF MONEY, I NEED

MY MONEY MR. CEO.

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Anita. N - 50 d 7 h ago

0

Groupon has the worst customer service support . I will Never Buy anther groupon from them ever again. They take way too long to resolve an issue!!!!

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Debbie D - 51 d 8 h ago

0

I have been using Groupon since they first started. At first, the customer service was incredible. I'm not sure when it went bad, but it is BAD. I am going to attempt to call corporate today and see what happens.

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