Information, reviews and public commentary for US companies

 

Groupon, Inc.

Rating
0.282913
Web
http://www.groupon.com
Address
600 W. Chicago Ave., Ste. 620
Chicago, IL
60654
Contact
Andrew Mason
Role
CEO and Director
Phone
(312) 676-5773
Fax
(312) 676-2728
Employees
11,471
Twitter IDs
@Groupon
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Anonymous - 3 h ago

HORRIBLE company. The merchant ignored me. I wanted my refund before the items was shipped and shipped them anyway. customer service chat always says they will get back to me and nobody has. All I want is my refund and they all ignore you because they want their cut of the money.

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Anonymous - 3 d ago

0

Groupon would not except my credit card, even though the credit card company affirmed its validity, and I had used it previously to buy another Groupon. I deleted the card and enter to the game, per her instructions on the Groupon website. The attempt to purchase still failed.

I tried to get help via email, and by the time their response came the deal had ended. I finally got help on the live chat, but the process of buying the deal through this channel was ridiculously complicated and effortful. I still don't know if the original problem with my credit card was ever solved and I will never find out, because I am never doing business with Groupon again.

Groupon wants to be an online, technology enabled company, then it must provide 24/7 live suppport. Getting an auto response from a tweet saying that the office is closed is an absolute joke in this day and age.

No discount it was worth the hassle of trying to deal with Groupon A process which consumed a couple of hours out of my day. To make matters worse, because I bought a Groupon, the business would not allow me to make my reservation online. I'll have to go to the business and do it in person.

This business is customer hostile!

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Helen - 4 d ago

HORRIBLE COMPANY - I am an 80 year old widow on fixed income and these crooks sold me a worthless coupon and will not return my $59. How pitiful is that?

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Anonymous - 4 d 4 h ago

THIS IS THE WORST COMPANY I HAVE EVER DONE BUSINESS WITH. I PURCHASED A GROUPON, IT CAME UP AGAIN I READ THE SMALL PRINT AND IT SAYS IF IT HAD BEEN 90DAYS NO PROBLEM THE PURCHASE GOES THROUGH. I CONTACT SALON THEY SAID OH NO WE ONLY TAKE ONE WE CANNOT HONOR. I CONTACT GROUPON THEY SAID OH NO ONLY GIVE REFUNDS IN 3 DAYS. WELL FIRST OF ALL IT TOOK LONGER THAN 3 DAYS FOR ME TO MAKE APPOINTMENT THAT I WAS TOLD I COULDNT WITH THIS GROUPON AN NOW THE SMALL PRINT HAS CHANGED AND SAYS ONLY ONE PER PERSON. BUT THAT IS NOT WHAT MY GROUPON SAYS. I WAS TOLD I WOULD BE CREDITED WEEKS AGO NOW THEY ARE SAYING POINTS I WANT NOTHNG TO DO WITH THIS HORRIBEL COMPANY. I WANT MY MONEY BACK NOW

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Mike in California - 4 d ago

0

I hear you!!

I've made it a point to not do business with companies I can't personally talk to. There are plenty more customer based businesses out there that will take my call!! I've tried for the last 4 days to find someone there at GROUPON that can help me with a purchase. Never again!

Mike

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me - 4 d 9 s ago

0

I Have been trying to reach someone at this company for four days all they want you to do is go on line to talk to someone that is crazy. I want to talk to a human no a computer. Trying to get a copy of my voucher still can't get it.

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Take a stand - 77 d 8 h ago

I am planning a law suit against Groupon. I need other witness to proceed and make my case stronger please respond to this if you want your refund back or just feel they are a bad company to del with

Flagged for review. 
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Heather in Minnesota - 75 d 11 h ago

0

I'm game. They sent me a Bluetooth that no one Im speaking to is able to hear me. It arrived this way! I paid for a product that was not delivered to me so technically, they took my money but never delivered what I paid for which is a properly working Bluetooth!!

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Sue Grouopn - 74 d 6 h ago

0

I'm in! I'm a Groupon Merchant who owns a company. People have been coming in to my business and redeeming their Groupon Voucher and then call Groupon and get FULL refund, so I am giving away freebies. Groupon NEVER asked me if ANY of the "refunds" they gave out of my account (MY MONEY THEY GAVE THEM) were legit, they just took ANYONE'S word for it if they called for a refund. I have lost hundreds of dollars. I have called numerous times to get help with this and let them know what is going on and NO ONE will return my emails and calls. The customer support techs say I need to speak with my account representative with Groupon. He ignores me. I'm screwed out of so much money. I also have a "no show" policy that if people don't call and cancel their appt, they are charged (it's on my website) and they no show (at least two a week) and call Groupon for a full refund. I have PROOF as people fill out forms and sign when they come in (proof of service) and I have an online scheduler, (proof they book their own appts). GROUPON OWES ME MONEY!

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Jeff Michael Hoss Johnson - 49 d 6 h ago

0

Sue, can you please explain how Groupon can do that, after three days a person can not get ANY kind of refund, what you can do is if there is a date on there, is explain to the prospective customers that you can not honor the coupon because of what people are doing, but because Groupon also treats it's clients who legitimately ARE due refunds the same way as they treated you, I think people are NOT asking for refunds and Groupon is LYING to you so they will not have to send you the money owed, and keeping the monies screwing everybody, as I said in a post above they lost millions in a law suit and may be going under.

Post all over the internet and get a class action suit with other merchants (whom I am sure will be many) against Groupon before they declare bankruptcy and go out of business.

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Anonymous - 32 d 10 h ago

This is not true. I as a consumer have gotten a refund after 30 days. Anyone can get their money back. Groupon is all about the concumer buying.

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NYArtist - 7 d 10 h ago

How do you get a refund if you've used the coupon? (hidden)/

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Anonymous - 6 d 41 m ago

Know that everyone has a different exp. You can't say what's not true for someone else. Maybe you had a better exp. than others. If we can respect your exp., respect ours.

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NYArtist - 7 d 10 h ago

File a complaint wth the BBB and Attorney General's office.

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JMR - 69 d 4 h ago

I'm with you

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Daniel Camarillo - 63 d 5 h ago

I'm in. I haven't seen a dime from them and they won't remove my ad! (hidden)

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Liz - 63 d 4 h ago

0

i just want them to stop emailing & texting me. It's been five days. I feel harassed. I don't think it's grounds for a lawsuit, but I was hesitant to try Groupon & am so sorry I did.

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Jeff Michael Hoss Johnson aka Jmhj - 49 d 6 h ago

Just unsubscribe or put a block for the texts and emails.

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ANGELA C - 62 d 16 h ago

Understandable

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Anonymous - 55 d 44 m ago

Going through that right now. So disappointed

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Jasmine G - 54 d 6 h ago

Me too . They will not refund my tickets made by a minor

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K - 54 d ago

0

The apt order two vouchers I immediately cancelled because the company I was purchasing from verified that it should not of done that. I cancelled within 10 minutes and my money went into Groupon bucks. 500 of Groupon dollars I do not want. They are not working with me and this is not their policy. Crooked thrives. I am a forensic psychologist and going to peruse this company being investigated.

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Jmhj - 49 d 6 h ago

Look at reply I posted to Take A Stand.

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M - 18 d ago

Did you speak to someone on the phone? What number did you use?M

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Nicole - 54 d ago

0

What may I help with..they are theives and fraudulent...no way will I let this go

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Jmhj - 49 d 6 h ago

Look at suggestion I posted to Take A Stand.

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