Information, reviews and public commentary for US companies

 

Groupon, Inc.

Rating
0.196721
Web
http://www.groupon.com
Address
600 W. Chicago Ave., Ste. 620
Chicago, IL
60654
Contact
Andrew Mason
Role
CEO and Director
Phone
(312) 676-5773
Fax
(312) 676-2728
Employees
11,471
Twitter IDs
@Groupon
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marmag77 - 2 d 18 h ago

1

I was told by the customer support team, via phone call, that I could receive a refund back to my card. I received an email yesterday stating that I had received my "Groupon Bucks" . This was not what I was told would happen. I am disappointed in the fact that your CSR's can lie to your consumers and it be okay. I just want MY money returned to my card as was promised to me over the phone. I had a witness int he room to verify that she told me it was possible. I just want you to stand by your word and do the right thing. I am not a liar and I don't like dealing with liars.

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Joshua Elliott - 12 h 19 m ago

0

The same thing just happened to me. The CSR told me the money would be refunded and they refunded me with Groupon bucks. Only I have the conversation recorded. I called on a commence call with my bank (chase) fraud department and they recorded the call. I am pursuing it until I get my money back. I tried to purchase a hotel stay for 2 nights in Florida. I needed the room the next day. The transaction failed. Groupon emailed me and said the transaction failed and that they would automatically retry later. I emailed back immediately and told them to just cancel it because I had already got a different room. They charged it anyway. Chase called me because the transaction alerted their fraud department. The chase rep called Groupon with me on the phone and the csr said I would definitely be refunded. They say whatever just to get you off the phone! It's so bad. Don't give up though. They can't treat people like that!

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Kevin - 2 d 21 h ago

0

They are all liars and it's bullshit. They hunted me out for my business , kept trying to reel me in after a month of emails and text messages I agreed. Now I have questions about my account and no one is returning a damn thing, they don't need to they are making great money off me now.

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Fed up - 2 d 16 h ago

0

I have never had any problems when I've ordered from other websites. I've been emailing them back and forth to log into my account. They give me a lot of bullshit. Nobody can speak proper english. They're blaming it on me that it's my Internet server. I'm extremely fed up with this company. Hire people that speak proper english and have made up american names. I've tried to get in touch with your corporate office and if you're so wanting to help customers with these issues, pick up the phone and answer us. And help us with our situation. I'm so close to calling my lawyer if this problem is not solved. You guys need to get your shit together. You haven't answered anyone that's asked or posted on your corporate office site. Get it together or I will make sure to give you guys a bad name if it's not solved within 24 hours. And answer your phone at the corporate office or don't have one at all. It should not have a busy signal. Otherwise you're screwing with peoples heads.

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Anonymous - 3 d 4 h ago

0

Communication with customer care is redundant. The corporate line is always busy. Tomorrow I will file a complaint with the Inspector general. I was inquiring about a refund for 2 items I returned. I was "assured" I was never charged and rep "verified" the order was cancelled. But yet, I have my emails of order details, order shipped, item delivered My bank statement and my return shipment receipt from post office, and my refund is being processed email.. You cannot "assure" me that my order was not placed.. wth

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Dennis Zahler - 4 d 11 h ago

0

Made a purchase of a folding ladder, price was 74.98. Groupon had a advertised $10.00 discount code of SPRING10. I Applied to my order and the website took the 10.00 off showing a net purchase price of 64.98 but when i made the purchase Groupon charged my account the full price. I call custimer service and did not get any satisfaction. They said they would give me a $10.00 discount on my next Groupon purchase. So I have to purchase another product from them to get the advertised discount I should have had with my origional purchase. Not acceptable and poor service on a problem that was there fault.

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Elizabeth Bradshaw - 4 d 12 h ago

Disappointed in Groupon.. Recently moved to a new address in February. Updated my new address with my bank and Groupon. I was unable to place an order as when I do, the message I receive is that I must update my billing info. I contacted live chat, they were unable to assist after being online with me for almost an hour! It's an address! Next day, I requested a phone call with customer support . After describing my issue several times to the telephone agent, I was told my issue would go to another department for investigation, and I would be contacted by said department in 48 hours. That was 4 days ago! Is Groupon throwing away money because of a simple address change? Why is this such an issue for the company? It's a shame, I've been a satisfied customer for years now, and now I can't access this site, because of the incompetence of customer support. I want this issue fixed!

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SCAM - 5 d 19 h ago

0

I paid for an advertised deal of a $149.00 for a remote start for my wife's car as a Christmas present. The day I was to have it installed, 2 days before Christmas I was told I should have read the fine print, our car (Toyota Camry) did not qualify for the deal. So I cancelled the order, GROUPON still charged me the $141.00 and I cannot get anyone to speak with about the charge. I was charged for something I did not get.

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Unsatisfied Customer - 7 d 19 h ago

1

I had a ridiculous experience with the online customer service. Their rep took me through a maze of information requests, only to tell me in the end that the merchant was to blame versus Groupon for the service not being accepted via online payment. I called the merchant directly, they told me that they were more than happy to accommodate me, and that this was a Groupon site issue, as they had no problem accommodating payment for the service. Again, it goes to show, customer service is not what it should be, and sometimes you are better off handling the matter yourself, if possible. This was a simple matter that should have been able to be resolved easily by Groupon. Instead, it was handled poorly and misrepresented by the Groupon customer service representative.

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Brooke McNelis - 8 d 14 h ago

0

DONT EVER USE THEM THEY DELETED MY ACCOUNT BECAUSE THEY THOUGHT IT WAS FRADULENT WITHOUT CALLING ME AND DELETED MY TRIP I WAS SUPPOSED TO GO ON WITH 8 OTHER PEOPLE AND THE TRIP EXPIRED MONDAY AND THEY SAID THERES NOTHING THEY CAN DO EVEN THOUGH IT WAS A MESS UP ON THEIR END!!!

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Jill - 8 d 14 h ago

0

Do not use Groupon!!!!! They cancelled my trip with my friends for no reason and refunded my $$

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Savanna vaughn - 9 d 15 h ago

1

I am very unhappy with groupon. I opened a ticket and asked where my item was, I ordered it February 24th through groupon. They responded with it is on its way and will be there by the expected date (march 13). Well it's two days past the expected date (march 15) and usps tracking service says they still have not even received my item! I have tried contacting them again for days and all of my attempts go unanswered. I just want the item I bought and payed for almost a month ago.

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Karen - 10 d 16 h ago

0

I am a long standing Groupon customer and always recommended this site to others. However, I had a terrible experience with Groupon on March 10, 11th and 12th. I never intended to by a hotel stay yet the site started running the purchase. After attempting to stop the process it was too late. After 6 emails and 7 phone calls to Groupon and being told there was nothing they could do I am one unhappy & horrified consumer. I consider this situation fraud on Groupons part and am blown away by such a terrible experience. I will no longer particialte in any future purchases from Groupon and will start spreading the word of how awful this experience was.

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Tracy - 12 d 13 h ago

0

I just got off the phone with a Groupon because they decided to cancel my daughter's reservation to a water park she had purchased in February. When I asked why they said " their system detected possible fraudulent activity for this purchase." So I asked why were we not contacted and they had no answer for this. I asked if they could reinstate the reservation and they said No. Now mind you prior to them cancelling this reservation we had been in contact with them 3 times about other issues with this purchase. This was suppose to be my granddaughter's birthday present, now they cannot go. I am extremely disappointed with this company and I will never use it again.

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Lisa - 13 d 11 h ago

1

I'm a little irritated with Groupon today. I purchased a Groupon for sterling optical only to find that I was unable to use it at the location that I went to, even though I asked them before purchasing. You have to make an appointment to see and eye doctor and the doctors are only there on certain days. It fell outside of the three-day scope for refunds and customer service won't even consider refunding my money. So, now I'm stuck with a Groupon I can't use. If if were any other deal, I'd understand sticking to the rules, but in this instance, I had to make an appointment (which I did the day I purchased). There should at least be some consideration for extenuating circumstances that should be taken into consideration. As, as a customer and a person that works in customer service I am very disappointed.

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Problems with Refund! - 14 d 18 h ago

0

I purchase a groupon on Sep 25, 2011 for a sorority outing. We ended up not doing the outing. I asked that the money be credited to my account. I was advised that I could not have the money refunded. I was advised by customer service that transferring the funds is considered a refund! The money has been sitting in account for over 6 years! I received a call from Brittany on 3/9/2017 after I has written a letter to the president, Mr. Rich Willams. She informed me that I STILL cannot get a "refund" I explained obviously I was not going to use it nor could I sell it. She gave me the same company line. Brittany lied and said she would send an e-mail to recap our conversation. It was never sent! Called back again to customer service and got Imee who gave me the same company line. She stated she did not know who Brittany was and could not transfer me nor did she see any notes on my account regarding my conversation with Brittany. I called the number to Bell View Acres which was on their website and the number has been disconnect and there was no information available on the new number. I tried the number listed for the head quarters ((hidden)) but the line is constantly busy! I requested a refund one more time before I file a complaint with the Illinois States Attorney's Office

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Disgusted with Groupon - 17 d 5 h ago

0

I purchased a Groupon for Puritan Pride vitamins, The link from Groupon brings you to a website which doesn't have any place to apply the voucher. Groupon customer service gave me a gmail address for Puritan Pride to complain to, The response email was from someone in India. He stated they do not accept U.S. Groupons,. There is no way to get to the US company website with the link from the Groupon voucher. To make matters worse, all Puritan Pride customer service calls go to representatives in India who don't even know what Groupon is.

Total scam !!!!! CAVEAT EMPTOR

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Kevin - 21 d 11 h ago

0

Can't get my money refunded back to me. I would not trust them. The phone numbers are bogus!

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Krystyna - 23 d 16 h ago

We live in France. My husband ordered me a watch from Groupon which was supposed to be 129.00 but reduced to 29.99. It was for Christmas and a surprise. As soon as I opened the box I could see it was cheap rubbish. There were 3 wind ups buttons on it but two were just for show. He sent it back 10 weeks ago and been in contact with them on several occasions and all he gets told is they have passed the details on. We will preserve and get our money back hopefully. I will never buy from them again or recomemt them. I'm giving to put a notice on my Facebook page to warn people off. They are quick to take your money but it's a different matter getting it back.

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ANGRY IN OREGON - 37 d 14 h ago

0

The flowers I ordered for my wife through Groupon for Valentine's Day never arrived and the company (ProFlowers) I ordered them from has no record of my order. There is NO CUSTOMER SUPPORT PHONE NUMBER LISTED ON THEIR WEBSITED and the corporate number is always busy. YOU CALL THIS CUSTOMER SUPPORT??? I WANT MY MONEY BACK!!! Who do I talk to to make that happen?

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Kim - 24 d 17 h ago

1

I had the same exact thing happen which infuriated me! Customer service is a joke!! I'm tired of talking to reps overseas who haven't been able to issue my refund correctly. They issued Groupon Bucks which I told them I wasn't interested in. Still trying to get a refund!!

I love using Groupon but seriously thinking about going cold turkey.

Signed,

One mad Texan

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Fuck groupon - 26 d 14 h ago

0

Its time for us to call these owner out groupon is a rip off i order 3 tickets for 285 they never loaded my groupon talk to 22 reps everyone hang up the phone please contact me we will make a group to expose groupon the rep our in the Philippines they dont want to talk to us @all

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Terri L Terrell Emergency - 28 d 12 h ago

0

Obviously there is a problem with Groupon keep track of the right mailing address i am finding out and people are being told they cant do nothing. .Well Not going to work with me .I changed my address way ahead of time with groupon and the post office in matter of weeks and i have 2 items that have been delivered to old address. .I am Terri Terrell and my address is 538 NW SCOTT ST Ankeny, Iowa 50023 as it says on Groupon not Johnston and here are my items and i sent you pics 56321877 and other was 670708109 was supposed to get something from Cheryl's but that never came so exchanged for Emeril knives..now i want my items or money back on my card or i am suing for theft..my lawyer friend lets me know my rights...you will hear from me about every day..Terri Terrell

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Sarah - 30 d 18 h ago

0

The worst ever customer service! Disconnected 2 times this morning and still waiting on my third attempt to get through after dealing with a Groupon getaway issue for 14 days. On hold now for 23 minutes. They said they'd have a supervisor call me back yesterday - never happened. Sent emails back and forth and had to keep sending the same information over and over again. Good thing all I have is time to waste this morning.

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Maryanne - 31 d 14 h ago

0

This is the third time I have experienced price changing or bait and switch tactics on Groupon. A few months ago I wanted to purchase a security camera advertised at 2 for $86 when I would click on View Deal the price changed to $198. Yesterday I received a super Monday deal that said it was for a laser treatment for dark spots and the price was advertised as $39 but when I clicked View Deal once again the price changed to $119. I have called Groupon each time and they are rude and do not give a darn that they are falsely advertising goods for a different price than advertised. I also tried to call Groupon Headquarters and to no surprise to me it is a constant busy signal so no one answered that phone I am done with Groupon but do feel they should take responsibility for false advertising.

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