Information, reviews and public commentary for US companies

 

Groupon, Inc.

Rating
0.4
Web
http://www.groupon.com
Address
600 W. Chicago Ave., Ste. 620
Chicago, IL
60654
Contact
Andrew Mason
Role
CEO and Director
Phone
(312) 676-5773
Fax
(312) 676-2728
Employees
11,471
Twitter IDs
@Groupon
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Disappointed - 3 d 17 h ago

0

Disappointed, will never ever use this site again in my life, the customer service is horrible and the delivery is even worse. Deleting app and warning everyone to think twice before you buy or even think about using Groupon, rip off to the tenth power!

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Kathy Maloy - 4 d 22 h ago

1

I have been doing business with Groupon since 2013. I just started a new deal and the process was horrible. The customers service was terrible and there is a lack of communication between your deal makers/sales people and the team that writes the offers. The customer representative Ryan I spoke to was a jerk and needs to be fired (go back and play the recorded phone call). Not sure what changed in your company but the customer service has gone down hill. Not happy as I am a busy owner. Hope the deal works as well as the last one.......

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FormerStockHolder - 6 d ago

0

Absolutely unprofessional and unreliable company on earth. Two separate orders for the same product and their total incompetence does not allow their customers the ability to receive products paid for. Since 80% of their customer service call centers are in the Philippines; the likelihood of solutions to common problems are not available. Truly a sad company based out of Chicago. I would not recommend this company for any e-commerce transactions as they are frauds!!

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Gary - 11 d ago

1

Customer service is lacking.. really disappointed.

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Dean - 17 d ago

0

Horrible, horrible, horrible. this is Groupon!!!

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Mari Minneapolis - 1 y 65 d ago

Recent Groupon deals have been with businesses with invalid phone & email addresses . Off shore email replies waste time by asking for info already provided! Requests for refunds cancel incorrect orders. Redemption of coupon requires a code that is only available WHEN I print the coupon, which I was trying to avoid to save paper. (No, My mobile is incapacitated) My purchase is no longer complete. My request to deal with duplicate orders have gone unanswered. I've been an enthusiastic Groupon user for years. But give the problems I've had in the last month or so - I'm getting worn down. At some point, the values are overbalanced by the frustration. Please - how do I get to a chat that doesn't require to repeat & repeat & repeat & repeat the problem like your 'wizard' does. You still there, aren't you?

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ledalmeida - 4 y 111 d ago

Pleaaaase @groupon talk with me!!!!

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danielcliem - 4 y 111 d ago

@groupon tech talk meet up -- Chicago node.js! more than 70 people here at the HQ, brilliant :)

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KayDubya08 - 4 y 111 d ago

@GrouponVegas thank you so much for getting back to me:) @groupon refunded my money!

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MasonJarRolla - 4 y 111 d ago

I'm becoming a @groupon junky

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polskimichal - 4 y 111 d ago

@Groupon Hi I ordered something and it has not arrived yet.

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imPRessmedia - 4 y 111 d ago

RT @themommysreview: Bought cupcake deal from @amazon and frozen yogurt deal from @groupon. I think I'm hungry!

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themommysreview - 4 y 111 d ago

Bought cupcake deal from @amazon and frozen yogurt deal from @groupon. I think I'm hungry!

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accarrino - 4 y 111 d ago

agreed. im done with @groupon @fab etc... RT @localoptimizer: I'm sick of "groupon type deals". My email inbox is overwhelmed by all of em.

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MarkSlattery44 - 4 y 112 d ago

@AlyssaLil3 @Groupon OH YOU KNOW IT!!

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