Information, reviews and public commentary for US companies

 

Groupon, Inc.

Rating
0.323598
Web
http://www.groupon.com
Address
600 W. Chicago Ave., Ste. 400
Chicago, IL
60654
Contact
Rich Williams
Role
CEO
Fax
(312) 676-2728
Employees
11,471
Twitter IDs
@Groupon
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CBecker - 7 d ago

0

Worst customer service EVER! Purchased a groupon for Great Wolf Lodge in CA, and even tho I received a confirmation number (THREE TIMES!!!) on my cellphone, the order showed failed on my PC. I've called groupon 4 times! I've asked for a call back on line twice, I've emailed Groupon, I called Great Wolf Lodge and even emailed Great Wolf lodge over the past two weeks and not a single person or single email back explaining what is wrong with the order or just to tell me ANYTHING!!! (and did I mention I pay $5 a month for a Groupon memebership?? I will be reporting this to the Better Business Bureau! i'm done waiting for a resolution. This is not the way a company should be do business!! - mean while I will have to deal telling 5 kids that they might not be going to Great Wolf Lodge! thank you Groupon! I'll never do business with you again if I can help it.

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Nirmala Reddy - 13 d 10 h ago

4

Hello my name is Michelle and I've had continuous problems with this Groupon app. I purchase concert tickets I need to open them the day of the concert and they're not there in my fee to open. I have lost out on concerts and money because of this problem. I get in contact with customer support and they say they'll just send me an email if you do not fix the problem I need you to contact me at this number. (hidden) please leave a message and I will call you back ____

Groupon headquarters phone number+1--8---6--6--_5.2.8.__5.O.O..7___

Groupon headquarters phone number+1--8---6--6--_5.2.8.__5.O.O..7___

Groupon headquarters phone number+1--8---6--6--_5.2.8.__5.O.O..7___

Groupon headquarters phone number+1--8---6--6--_5.2.8.__5.O.O..7___

Groupon headquarters phone number+1--8---6--6--_5.2.8.__5.O.O..7___

Groupon headquarters phone number+1--8---6--6--_5.2.8.__5.O.O..7___

Groupon headquarters phone number+1--8---6--6--_5.2.8.__5.O.O..7___

Groupon headquarters phone number+1--8---6--6--_5.2.8.__5.O.O..7___

Groupon headquarters phone number+1--8---6--6--_5.2.8.__5.O.O..7___

Groupon headquarters phone number+1--8---6--6--_5.2.8.__5.O.O..7___

Groupon headquarters phone number+1--8---6--6--_5.2.8.__5.O.O..7___

Groupon headquarters phone number+1--8---6--6--_5.2.8.__5.O.O..7___

Groupon headquarters phone number+1--8---6--6--_5.2.8.__5.O.O..7___

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Nirmala Reddy - 13 d 10 h ago

4

Hello my name is Michelle and I've had continuous problems with this Groupon app. I purchase concert tickets I need to open them the day of the concert and they're not there in my fee to open. I have lost out on concerts and money because of this problem. I get in contact with customer support and they say they'll just send me an email if you do not fix the problem I need you to contact me at this number. (hidden) please leave a message and I will call you back ____

Groupon headquarters phone number+1--8---6--6--_5.2.8.__5.O.O..7___

Groupon headquarters phone number+1--8---6--6--_5.2.8.__5.O.O..7___

Groupon headquarters phone number+1--8---6--6--_5.2.8.__5.O.O..7___

Groupon headquarters phone number+1--8---6--6--_5.2.8.__5.O.O..7___

Groupon headquarters phone number+1--8---6--6--_5.2.8.__5.O.O..7___

Groupon headquarters phone number+1--8---6--6--_5.2.8.__5.O.O..7___

Groupon headquarters phone number+1--8---6--6--_5.2.8.__5.O.O..7___

Groupon headquarters phone number+1--8---6--6--_5.2.8.__5.O.O..7___

Groupon headquarters phone number+1--8---6--6--_5.2.8.__5.O.O..7___

Groupon headquarters phone number+1--8---6--6--_5.2.8.__5.O.O..7___

Groupon headquarters phone number+1--8---6--6--_5.2.8.__5.O.O..7___

Groupon headquarters phone number+1--8---6--6--_5.2.8.__5.O.O..7___

Groupon headquarters phone number+1--8---6--6--_5.2.8.__5.O.O..7___

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Nirmala Reddy - 14 d ago

0

Why is there no tel no for groupon. I feel deceived by them and want a refund but they close down my chat when I try to contact them.

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Michele k - 15 d 25 s ago

Hello my name is Michelle and I've had continuous problems with this Groupon app. I purchase concert tickets I need to open them the day of the concert and they're not there in my fee to open. I have lost out on concerts and money because of this problem. I get in contact with customer support and they say they'll just send me an email if you do not fix the problem I need you to contact me at this number. (hidden) please leave a message and I will call you back immediately.

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Boyd - 19 d ago

0

I have used Groupon for a very long time. I am highly disappointed at the customer service. I have been trying to get an issue resolved since Monday. Boyd: Okay Christopher E: Hi Micheala. Christopher E: Thanks for your interest in this deal. Boyd: Hello Christopher E: Please let me know the name that you would like to update? Boyd: Can they be moved to beach cove since he is not 25. Christopher E: Please be informed that location cannot be changed. Christopher E: We can change only the reservation name. Boyd: So can my money just be refunded. Boyd: They said they would honor a refund Christopher E: Please let me know the name of the hotel manager who approved a full refund? Boyd: The reservation can't be moved to Beach Cove Christopher E: So that we can check with them. Boyd: Cathy Christopher E: Thank you. Christopher E: We will check this with Cathy and update you via email. Boyd: Will the money go back on my card ASAP Boyd: I need to know some they are sitting waiting to get checked in Christopher E: This Groupon is non-refundable. We need to check this with hotel to see whether any exceptional refunds can be made. Christopher E: It will take upto 48 hours to receive an update. Christopher E: Thanks for contacting Groupon and have a great day!

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Group on & Liz Cleaning - 19 d ago

0

This is the second time I purchased something from Groupon and had a problem. The company Liz Cleaning Solutions does not respond to text, phone calls or messages. Now, I am so fed up I tried to contact customer service at Groupon and I get the same response, NOTHING. I will not use Groupon again and I hope all who read this and everyone I tell about my experiences will not buy from them.

Patti Shelton

(hidden)

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Lacy Loeb - 20 d 11 h ago

I made a mistake in the purchase of Nelly TLC and

Flo-Rida tickets, I live in Los Angeles so , I was on the go , so saw Hollywood Park Casino so I bought the tickets, but it was Hollywood Park Casino, Chicago, I thought it was Hollywood Park Casino in Ingelewood, California, I willing to admit my mistake, but Groupon's CSR 's were not understanding at all, the way I treated at Groupon was less than kind to put it mildly, You got the tickets and the money, wishing Groupon good luck with both, this was the first time I used Groupon, and my last, I truly disliked for lack of a better word, my Groupon experience, I will tell everyone I know about my unpleasant experience with Groupon, Hopefully if I tell enough people I can get the name changed from Groupon to ( Goof-on) I don't want my friends to go through the bad service I got from Groupon, this really left a bad taste in my mouth, thanks but on thanks!

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Bob - 23 d 24 h ago

0

Customer service is zero. Totally. Fake emails, so tricky, and no one replies. I am reporting to both the BBB and state Attorney General: Consumer affairs.

Claims that you can speak to a live agent. Tried and no way to find.

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Donna - 23 d 4 h ago

0

Beware of this company...when I went to make a purchase, it said my paypal could not go through at this time. I then used a different credit card. When the item was received, which was a gift, Groupon had sent two items! Apparently they processed my first attempted order on my paypal and then the second one on my other credit card. No where did it say they would process the order when the card became available. The next part of this story is that they sent a cheaper version of the item without notifying me and I could not get an answer as to why. It now becomes my problem to return the incorrect items and their solution on Groupons end is to credit me $10 (20% ) of my order for my inconvenience. REALLY GROUPON?! You will be out of business in no time at all with this kind of nonsense. So frustrated and disappointed. I WILL NOT USE GROUPON AGAIN.

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Anonymous - 32 d 8 h ago

Attorney general's office needs to investigate what's happening with the groupon app

....FAR TOO SENSITIVE...automatically withdrew from account multiple times attached to my

credit cards...over $300 Customer Service SUCKS...I Have contacted GROUPON at least 8 or 9 times...I actually talk to a person and the other person hung up! Are these actual PEOPLE!!! Please HELP...

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Me - 26 d 10 m ago

0

Wow this literally just happened to me today and it has RUINED my vacation planned for this weekend. How bizarre that the rep that I talked to said that this does not happen.

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Jay Wojo - 36 d 17 m ago

0

Customer service is impossible. They don't reply to you emails and there is no one you can call for a live person. I am begging anyone from Groupon to call me or message me regarding a clear case of false advertisement and the bait and switch practice.I

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Jude - 63 d 1 h ago

(SPAM)

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Anonymous - 61 d 11 h ago

Planned Parenthood provides birth control also. .....

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Jamie Paul - 43 d 8 h ago

5

I bought a Groupon at $99 for Car Wash from Groupon would full tire dressing everything for my vehicle not only to find out when I got to Joe Kennedy's car wash system that I had to pay an extra $48 for my full-size vehicle Groupon does not express that is extra when you have a full size vehicle .

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Anonymous - 43 d 4 h ago

NO its not, google search this number its a scam !!!@!

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Jude - 63 d 1 h ago

(SPAM)

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Anonymous - 43 d 4 h ago

NO its not, google search this number its a scam !!!

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Evelyn - 43 d 10 h ago

0

I bought a Groupon at $99 for Car Wash from Groupon would full tire dressing everything for my vehicle not only to find out when I got to Joe Kennedy's car wash system that I had to pay an extra $48 for my full-size vehicle Groupon does not express that is extra when you have a full size vehicle . All of that should be expressed on that coupon . Groupon also refused to give me my $99 back when I did not want it after that .

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Kristal Ilboudo - 46 d ago

0

Terrible customer service and live chat don't use Groupon a scam

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Andrew - 47 d 32 m ago

0

I've never written a review for anything before. But I bought 6 tickets to see Blink 182/Lil Wayne in Hershey. Groupon sold more tickets than they could fill. They weren't even going to tell me. I had to contact them. Then they offered a $10 gift card for ruing the night for my friends and I. Fuck your gift card and fuck you Groupon.

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Unhappy Customer - 114 d ago

0

The worst company to deal with, their customer support doesn't care about customers at all, I have e-mailed about my account about 4 times now have got ZERO reply, i purchased groupon deal for 500 the next day i was completely locked out of my account and now it says i don't even have one, I had an account to take my credit card info but now no account to retrieve it, or know at all what is going on. Their deals are bs, just like the whole company, save your money and your nerves. This company needs to get sued.

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Christy - 104 d 3 h ago

0

I agree 100% and I hope someone files a class action suit against them.

We need to unite and post it all over social media to warn others.

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taylor v marshall - 101 d 14 h ago

0

fuck this group, u have to buy something to get any and all customer service, i just wanted to ask a question before i bought but no

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WE HAVERIGHTS - 58 d ago

0

Hello,

They are also refusing my refund... IS GROUPON VIOLATING CONSUMER LAWS..?

Legislature has enacted a law (Civil Code section 1723) which requires retail sellers to post their refund policy, if the policy does not meet certain common expectations. Maybe they do want a CLASS ACTION...

These common expectations are:

The retail seller gives a full cash or credit refund, an equal exchange, or some combination of these, and

The customer may return the merchandise for at least seven days following purchase, if it is returned with proof of purchase.

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Deloris - 49 d ago

1

WOW... I'm shocked...your story is just like mine. Been thinking about a class-action suit! Would you be interested? Cause I too am sick of them and the back and forth getting no where! And they have deleted my account!!!

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