Information, reviews and public commentary for US companies

 

Groupon, Inc.

Rating
0.175676
Web
http://www.groupon.com
Address
600 W. Chicago Ave., Ste. 620
Chicago, IL
60654
Contact
Andrew Mason
Role
CEO and Director
Phone
(312) 676-5773
Fax
(312) 676-2728
Employees
11,471
Twitter IDs
@Groupon
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Horrible EXPERIENCE - 1 d 19 h ago

0

Horrible Experience

I have been a customer of groupon.com for several years, however in the past months I have endured the most horrific experiences. Many calls later and speaking with several people, in different locations, simply to advised them of the current situation, that the merchant had not responded. Speaking with Monica P would was very rude, making comments that I do no desire to repeat, and long silences while I am waiting on the line and I kept asking is any one there. The next person who answered the line was the Merchant that I was not aware that she calling it was a mass Confusion. It only gets worst so I attempted to contact Corporate Office at (hidden) which after 3 rings it cuts off. So I will be faxing my CEO and regulatory committees to review the horrible experiences of paying customers

.

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Angry Customer - 2 d 4 h ago

0

There customer service is not only incompetent but they refused to mail a label to me for a return. They shipped the wrong item and refuse to make it right. The customer service rep told me to take the email and go to the public library to print it! We have suspended all business with Groupon in my household as well work.

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Joanna Pilibosian - 3 d ago

1

Your customer service SUCKS! Your app should be seamless across all devices. Your Indian reps can't properly communicate. Back to using Amazon ONLY now.

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Frustrated First Timer - 9 d 7 h ago

0

This was my first time using Groupon and my last time. I tried purchasing a coupon through the website to repair a cell phone screen and after I entered my credit card I received an email back immediately saying " We're sorry, but we were unable to process your order." After reading this message from Groupon I tried again and again entered my credit card. I eventually received confirmation that the second order was indeed processed BUT when i checked my credit card statement I noticed I was charged TWICE for the same amount. I contacted Groupon via the website chat and spoke to a rep named Naresh K. After explaining to him the message I originally received saying my order was unable to be processed he told me he was unable to refund my first charge. After conversing with him for over 25 minutes he eventually responded by actually saying "I can always give the used Groupon as a gift" And I have the actual transcript to prove this conversation. Then I asked for a supervisor and was told someone would update me in 24 hours. Update? I dont need an update. I eventually received an email from a supervisor saying the following "I understand you changed your mind about using this Groupon since you have purchased a different Groupon" Again I have to explain that I DIDNT CHANGE MY MIND. THE FIRST ORDER COULD NOT BE PROCESSED so I repurchased another one. All I am asking for is my first charge be refunded since I am using the second one that was confirmed. Groupon is refusing to help.

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Madpro@aol.com - 10 d ago

0

I am most frustrated with Groupon right now. I was sent an email that a particular item was available, I attempted to purchase it but the website would not accept my password. I hit the link forgot password filled in the appropriate info and they sent me a link to reset my P/W. I changed my P/W the website acknowledged the change and then when I tried to login it would not accept it. I did this three times. I called customer support they sent me a link that didn't work. I asked to speak to a supervisor was put on hold and after 6 or 7 minutes the line went dead. I called back spoke to a rep by the name of Anna who after repeating the same process several times could not help either. Did not appreciate her condencing attitude towards me. I asked to speak to a supervisor was told all supervisor's were on other calls I said I would wait (at this point I've been on the phone with Groupon support for 46 minutes) was eventually told a supervisor would get back to me in 24-hrs. I was also told by the rep that the item I wanted to purchase was no longer available. I went online at it showed it was available. She told me to send her proof of it's availability. Why is it I can access your website find the item and a Groupon rep can't?

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Madpro@aol.com - 10 d ago

0

I am most frustrated with Groupon right now. I was sent an email that a particular item was available, I attempted to purchase it but the website would not accept my password. I hit the link forgot password filled in the appropriate info and they sent me a link to reset my P/W. I changed my P/W the website acknowledged the change and then when I tried to login it would not accept it. I did this three times. I called customer support they sent me a link that didn't work. I asked to speak to a supervisor was put on hold and after 6 or 7 minutes the line went dead. I called back spoke to a rep by the name of Anna who after repeating the same process several times could not help either. Did not appreciate her condencing attitude towards me. I asked to speak to a supervisor was told all supervisor's were on other calls I said I would wait (at this point I've been on the phone with Groupon support for 46 minutes) was eventually told a supervisor would get back to me in 24-hrs. I was also told by the rep that the item I wanted to purchase was no longer available. I went online at it showed it was available. She told me to send her proof of it's availability. Why is it I can access your website find the item and a Groupon rep can't?

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HarryS - 10 d 18 h ago

0

This is my 3rd email regarding the groupon fraud, using my co. Info and selling and advertising my products and services without my consent and permission. Stop doing this or take you to court and sue you for all damages and aggravation you caused me. Now customers (more than 10 per day ) calling me and asking about the offer. Some are telling me they posted and gave you their credit card info. Please stop this , it's not good for you and me neither. Or it can be very expensive for your co. Regards Harry Sharifi General manager (hidden) sanlimo.com (hidden)

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Cloned - 13 d 17 h ago

Thousands of dollars worth of coupons fraudulently charged to my credit card, do they not require the 3 digit code in addition to the cc number. Are they not suspicious when someone who never used Groupon charges thousands of dollars?

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Darlene - 14 d ago

0

RE: PIE FIVE - 17215 Chesterfield Airport Rd - Chesterfield, MO 63005 - (hidden)

This business has closed and I have three vouchers I've paid for and can't use. When I went to their website, it appears they have suddenly closed in many other cities as well with no notice. I've contacted your (Groupon's) customer service and have not heard back from them either. I've tried to fill out the email option on your website but the send button is "greyed- out" so I can't even contact you. This is a disturbing set of circumstances for both Groupon and Pie Five, and of course ME.

To make matters worse!!!!!- YOU ARE STILL SELLING THEIR COUPONS ON YOUR WEBSITE!!!! Please stop so others don't find out the hard way as I have.

Your response is greatly appreciated. Thank you....

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Jsole007@gmail.com Joshua Sole - 14 d 20 h ago

0

I am currently being screwed over by customer service reps in getaway call center. I accidentally had my son finalize a purchase for a vacation by mistake as he is a 1 year old and smacked the mouse to complete an order for a vacation i cant take. I instantly live chatted witha rep and sent emails. called at 8 am to get a rep on the situation. The hotel is saying they never received a cancellation request and groupon keeps saying they are sending it and basically that the hotel probably wont refund my money. I spoke to the hotel supervisor named mary and she said she will gladly help me and cancel it she is just waiting for the request from groupon which isnt being sent. Customer service has hung up on me once, left me on 30 min+ holds twice and now for three straight hours has said there is no supervisor available today. What call center has s supervisor unavailable for three straight hours. Gian was polite and said hed amail the specialise while Joy and several other reps just said sorry no supervisor anymore questions?? and would do nothing to assist me. Now beause they wont send over the cancellation request and help me I' about to lose out on $1200 after spending throusands of dollars with groupons the past decade now I'm just being treated like absolute shit and feel so diserespected and will never ever use this service again if this is not resolved today. This is outrageous! And I will do everything in my power to blow up social media letting everyone know Groupon reps lied to me and hung up on me. Then would not allow me to reach a supervisor for three straight hours. This is disgusting and I've never been this upset with a company in my life!!!!!!!

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Mr. B. Rivera - 16 d 12 h ago

0

Groupon's outsourced customer service disrespected me terribly. I have the email correspondence to prove it. They threatened legal action and accused me of being a scammer. Their algorithm Flagged me as a scammer when I tried to capatilize on one of their deals. I tried purchasing it while deployed overseas and they deleted my account and offered no explanation as to why other than I violated the "terms of service". I can't ever get a hold of an American correspondent and I keep getting ignored by their foreign outsourced employees. A disgrace to the brand and American business. I'm appalled at the lack of professionalism displayed by such a company.

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Atlantis Salt Cave LLC. - 18 d ago

0

Keep Receiving Groupon Calls To Advertise With Them, When A Customer Says No Its No .... When You Simply Hang Up On A Future Customer Why Would That Customer EVER WANT TO AD With Groupon?????????

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Debbie - 22 d 4 h ago

0

Groupon customer service has really gone downhill in the past several months. They do a horrible job of vetting the services they are promoting on their website. The vendors are often not honoring the Groupons, going out of business, or not qualified to perform the services that they are selling. This is a gross negligence from Groupon. Groupon has been extremely unhelpful in these matters, and has caused me stress, time and money. I would NOT recommend them!

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Me - 22 d 4 h ago

0

Groupon is so quick to take your money. Not so fast to return it even after you cancel it. Ridiculous customer service and app is just as bad. Cancel button conveniently cancels a free item and not the actual purchase. Then they tell you since three days past l can't cancel. So let me get this straight, l noticed no refund on my card so that's what's made me call even though my app states refunded. Very conveniently interesting. Also being left on hold for 20 minutes just to have to call back and still have no refund.

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susan - 22 d 4 h ago

i can't seem to contact anybody!!!! I sent an email....no answer. Do any one care? Yesterday 4/5/17 I bought a groupon for stone crabs and it was for $120.00...i misunderstood the groupon and when i went to use it it was over $1000.00 for crabs! Oh MY GOD, i have been trying to get help to change this and it is impossible. Please help anyone?????????????????????????

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Anonymous - 22 d 9 h ago

I will member can purchase through Groupon I've made continuous purchases with Groupon and have never had a problem until today I was told I couldn't have a refund a auto service I never used and wanted to Council on the third day but they said their policy to be returned by the third day not on the third day doesn't make any sense I will never purchase through them again and I contacted my bank and opened up A FRAUD case.

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tk - 32 d ago

0

I am having a similar issue and can tell from all of the reviews that trying to work with Groupon on an issue is fruitless. Typical of so many companies, their customer service (joke) is in the Philippines and they are worthless. They have disconnected me, refused to transfer me to a supervisor and responded with a BS answer that didn't even resemble the situation. I have a text message from the provider that states she has not done business with Groupon for over a year yet they keep selling her services. To me, this is pure and simple fraud and I am going to reach out to as many entities as I can to show them for what they are. Liars and cheats. I will start with Senators Richard Durbin and Tammy Duckworth and go from there. In the meantime, I have disputed the charge with my credit card company. I will never do business with Groupon again.

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marmag77 - 37 d ago

1

I was told by the customer support team, via phone call, that I could receive a refund back to my card. I received an email yesterday stating that I had received my "Groupon Bucks" . This was not what I was told would happen. I am disappointed in the fact that your CSR's can lie to your consumers and it be okay. I just want MY money returned to my card as was promised to me over the phone. I had a witness int he room to verify that she told me it was possible. I just want you to stand by your word and do the right thing. I am not a liar and I don't like dealing with liars.

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Joshua Elliott - 35 d ago

0

The same thing just happened to me. The CSR told me the money would be refunded and they refunded me with Groupon bucks. Only I have the conversation recorded. I called on a commence call with my bank (chase) fraud department and they recorded the call. I am pursuing it until I get my money back. I tried to purchase a hotel stay for 2 nights in Florida. I needed the room the next day. The transaction failed. Groupon emailed me and said the transaction failed and that they would automatically retry later. I emailed back immediately and told them to just cancel it because I had already got a different room. They charged it anyway. Chase called me because the transaction alerted their fraud department. The chase rep called Groupon with me on the phone and the csr said I would definitely be refunded. They say whatever just to get you off the phone! It's so bad. Don't give up though. They can't treat people like that!

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Kevin - 36 d 5 h ago

0

They are all liars and it's bullshit. They hunted me out for my business , kept trying to reel me in after a month of emails and text messages I agreed. Now I have questions about my account and no one is returning a damn thing, they don't need to they are making great money off me now.

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Fed up - 37 d 50 s ago

0

I have never had any problems when I've ordered from other websites. I've been emailing them back and forth to log into my account. They give me a lot of bullshit. Nobody can speak proper english. They're blaming it on me that it's my Internet server. I'm extremely fed up with this company. Hire people that speak proper english and have made up american names. I've tried to get in touch with your corporate office and if you're so wanting to help customers with these issues, pick up the phone and answer us. And help us with our situation. I'm so close to calling my lawyer if this problem is not solved. You guys need to get your shit together. You haven't answered anyone that's asked or posted on your corporate office site. Get it together or I will make sure to give you guys a bad name if it's not solved within 24 hours. And answer your phone at the corporate office or don't have one at all. It should not have a busy signal. Otherwise you're screwing with peoples heads.

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Anonymous - 37 d 13 h ago

0

Communication with customer care is redundant. The corporate line is always busy. Tomorrow I will file a complaint with the Inspector general. I was inquiring about a refund for 2 items I returned. I was "assured" I was never charged and rep "verified" the order was cancelled. But yet, I have my emails of order details, order shipped, item delivered My bank statement and my return shipment receipt from post office, and my refund is being processed email.. You cannot "assure" me that my order was not placed.. wth

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Dennis Zahler - 38 d 19 h ago

0

Made a purchase of a folding ladder, price was 74.98. Groupon had a advertised $10.00 discount code of SPRING10. I Applied to my order and the website took the 10.00 off showing a net purchase price of 64.98 but when i made the purchase Groupon charged my account the full price. I call custimer service and did not get any satisfaction. They said they would give me a $10.00 discount on my next Groupon purchase. So I have to purchase another product from them to get the advertised discount I should have had with my origional purchase. Not acceptable and poor service on a problem that was there fault.

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Elizabeth Bradshaw - 39 d ago

Disappointed in Groupon.. Recently moved to a new address in February. Updated my new address with my bank and Groupon. I was unable to place an order as when I do, the message I receive is that I must update my billing info. I contacted live chat, they were unable to assist after being online with me for almost an hour! It's an address! Next day, I requested a phone call with customer support . After describing my issue several times to the telephone agent, I was told my issue would go to another department for investigation, and I would be contacted by said department in 48 hours. That was 4 days ago! Is Groupon throwing away money because of a simple address change? Why is this such an issue for the company? It's a shame, I've been a satisfied customer for years now, and now I can't access this site, because of the incompetence of customer support. I want this issue fixed!

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SCAM - 40 d 36 m ago

0

I paid for an advertised deal of a $149.00 for a remote start for my wife's car as a Christmas present. The day I was to have it installed, 2 days before Christmas I was told I should have read the fine print, our car (Toyota Camry) did not qualify for the deal. So I cancelled the order, GROUPON still charged me the $141.00 and I cannot get anyone to speak with about the charge. I was charged for something I did not get.

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