I am planning a law suit against Groupon. I need other witness to proceed and make my case stronger please respond to this if you want your refund back or just feel they are a bad company to del with
I'm game. They sent me a Bluetooth that no one Im speaking to is able to hear me. It arrived this way! I paid for a product that was not delivered to me so technically, they took my money but never delivered what I paid for which is a properly working Bluetooth!!
I'm in! I'm a Groupon Merchant who owns a company. People have been coming in to my business and redeeming their Groupon Voucher and then call Groupon and get FULL refund, so I am giving away freebies. Groupon NEVER asked me if ANY of the "refunds" they gave out of my account (MY MONEY THEY GAVE THEM) were legit, they just took ANYONE'S word for it if they called for a refund. I have lost hundreds of dollars. I have called numerous times to get help with this and let them know what is going on and NO ONE will return my emails and calls. The customer support techs say I need to speak with my account representative with Groupon. He ignores me. I'm screwed out of so much money. I also have a "no show" policy that if people don't call and cancel their appt, they are charged (it's on my website) and they no show (at least two a week) and call Groupon for a full refund. I have PROOF as people fill out forms and sign when they come in (proof of service) and I have an online scheduler, (proof they book their own appts). GROUPON OWES ME MONEY!
I'm with you
I'm in. I haven't seen a dime from them and they won't remove my ad! (hidden)
i just want them to stop emailing & texting me. It's been five days. I feel harassed. I don't think it's grounds for a lawsuit, but I was hesitant to try Groupon & am so sorry I did.
I will never get use Groupon again. Total scam.
Good Morning. I am a channel 7 viewer who was wondering if there has ever been an investigation segment regarding Groupon? There seems to be no way of contacting customer service . My husband ordered 3 electric items from the same company that were delivered to a address in California and we live in Plainfield Illinois. I have tried to find a number to talk to a representative from Groupon and they all are no longer accepting customer phone calls. I also tried to find a phone number for the merchant that was shipping the merchandise and was unsuccessful getting a phone number for them either. When I Googled headquarters for Groupon I realized there are many people with similar situations as mine. When you call there corporate number you just get a busy signal. I have a long list or orders I have bought on Groupon without problems and have been able to contact them in the past, but without being able to contact anyone I and many other are very frustrated. We have emailed Groupon and done live chat with them also and there response is to contact the merchant but is unable to provide us with a phone number for them .
Groupon is nothing more than a common thief. They commit fraud and get away with it. They keep your money and went answer email and none of their numbers are working numbers
Loyal customer. Always had a great experience with Groupon until now. Used to be able to contact a representative via phone and they would help if you had any issues utilizing your Groupon. Today I am forced to used Live Chat with a person who clearly does not speak English as a first language and gives very short answers that don't address the question I have asked. I will definitely discontinue using Groupon due to their poor customer service.
same here !
How many times do I have to contact Groupon in order for them to STOP. Sending and cluttering my mail boxes?
I have asked to be removed from the Groupon emails only to receive more than before.
Never again will I purchase from them
I bought a train excursion for Austin Steam Train Association in May the Groupon said available for up to 4 people until August 26th but had to make reservations before November 9th .. Then August 9th I get an E-mail appology from Groupon they made a mistake , The date you have to reserve a train is before August 26th not November 9th. I quixkly scrambled to see if there was any seats available and there were . I accidently hit 2 instead of 4. I tried to call the Austin Train Association and they said they had plenty of room to call Groupon to change it to 4. Well I soon realized you cant speak to a human. The first E-mail I sent went to an agent called Martyna that seemed to understand and was willing to help, She asked me for my Groupon # Credit card it was purchased on etc.,, which I replied exactly with what she asked for. Then I got a response back from a different agent saying they no longer are selling more groupons,( evidently did not read the whole e-mail before responding) I responded to that agent and got another response exactly the same as the other agent that did not read the thread from Martyna, I replied again, got another agent and asked to only deal with Martyna, again got a response clueless like all the others. I finally asked for a supervisor. She responded and again even though I sent all correspondence, and the Mistake E-mail from Groupon. The Supervisor said there were no more tickets available. I just checked the train and there are plenty that all 4 of us could be together, It was Groupons faukt in the first place and all I am asking is to give me the other 2 tickets I am entitled to.and paid for. I agree with all the comments. How sad because you had a good thing going. Word of mouth about lack of customer service is very powerful.. You will wonder one day why your company folded. Because you got to big and forgot who pays your salaries- The customer!!
I just experienced the worst customer service ever.Groupon Goods Marketplace support. never help me or tried to solve my issue and I will not be using Groupon because of the lack of effort of your goods marketplace support. I thought someone in the company might want to know how your support team is hurting your company.
3:14 PM (7 minutes ago)
The ticket you replied to has been closed and is no longer available for modification. If you are still having an issue, please submit a new ticket here - http://marketplace.groupon.com/support/tickets/new .
Here's what you submitted in case you
need to reference it:
I can't log in the merchant side and also I was kicked out of signing up it was trying to verify my EIN number. I could never finish the account
Trying to contact customer service via phone or email and no response. This need to viral. There's something shady going on.
Multiple issues with contacting support using email or chat. Robot communication is programmed to hang up when unable to comprehend issue. Many business falling out with Groupon and cancelling. Trade ins are only options and if you had a 20%off code that becomes lost. When a business doesn't cancel but reg=fuses a groupon you are screwed. There's no customer service!
Time to take legal action. We should find a way to unite and file a class action lawsuit
I've had the same problem with many on here. I was looking at a couple of items and when I clicked on details to look find a description, I inadvertently purchased several items. I cancelled the products immediately but it's been more than a week and no refund is given even though it shows up as refunded. Anyone have any luck with this?
Groupon has gone steadily downhill and now completely sucks at customer service. Best to get deals elsewhere and most places that advertise with Groupon will offer you the same deal directly. It's time that Groupon learns that the customers come first - otherwise shop elsewhere and let Groupon die a slow death due to financial loss!!!!!
Purchased many items and had been a happy customer but recently they disconnected the customer service line, now theres no customer service. Groupon owes me for several items I returned and they are not following up with refunds anymore. I have the post office receipts and now have to take legal action. No way to reach anyone. They don't respond to the customer support online scam.
They are nothing without us. Lets communicate this non existing customer support to whole world. Lets make people aware what the company has become. It is not worth to take a chance and hit or miss.
Unfortunately groupon joined the off-shore customer support scam that the only response you get is "NO" regardless of the concurrences. I had purchased several groupons for my mother who recently diagnosed with cancer. She didn't live long enough to use them. We live 700 miles away and have no means of using the deals we had purchased.
So called customer support has no decision making power and the only answer I keep getting is too bad. This doesn't fly too long in the US and I would say their days in business is numbered. All my friends and family already unsubscribed the stupid e mails you get 5 times a day.
I have tried to call Groupon repeatedly and found out that they have disconnected there customer service number. My problem is that I was charged twice for Brantley Gilbert concert tickets when I only ordered them once. I did not use nor did I print the second voucher and your people over India or wherever you customer support people are located refuse to refund my $116 for the tickets i never purchased. I have disputed the second charge with my credit card company and will go to small claims court and the better business bureau if you do not credit me for the second set of tickets that I DID NOT purchase!! Please reply and do the right thing. I have been a loyal groupon customer for years now and am very disappointed in this situation! Thank you!!!
How can anyone do business with a company that disconnected all their customer service telephone numbers? After receiving no response online to a complaint about a cell phone holder that was sent BUT was not correct for a model that it was supposed to be for. I then tried to call ALL the numbers provided for customer support. ALL SAID THEY WERE NO LONGER WORKING and said to go online. Groupon your days are numbered if you don't realize that you must treat customers with respect and courtesy. There's a small company called Amazon that is awaiting your inevitable demise.