Information, reviews and public commentary for US companies

 

Groupon, Inc.

Rating
0.334848
Web
http://www.groupon.com
Address
600 W. Chicago Ave., Ste. 620
Chicago, IL
60654
Contact
Andrew Mason
Role
CEO and Director
Phone
(312) 676-5773
Fax
(312) 676-2728
Employees
11,471
Twitter IDs
@Groupon
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Take a stand - 1 y ago

I am planning a law suit against Groupon. I need other witness to proceed and make my case stronger please respond to this if you want your refund back or just feel they are a bad company to del with

Flagged for review. 
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Heather in Minnesota - 1 y ago

0

I'm game. They sent me a Bluetooth that no one Im speaking to is able to hear me. It arrived this way! I paid for a product that was not delivered to me so technically, they took my money but never delivered what I paid for which is a properly working Bluetooth!!

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Sue Grouopn - 1 y ago

0

I'm in! I'm a Groupon Merchant who owns a company. People have been coming in to my business and redeeming their Groupon Voucher and then call Groupon and get FULL refund, so I am giving away freebies. Groupon NEVER asked me if ANY of the "refunds" they gave out of my account (MY MONEY THEY GAVE THEM) were legit, they just took ANYONE'S word for it if they called for a refund. I have lost hundreds of dollars. I have called numerous times to get help with this and let them know what is going on and NO ONE will return my emails and calls. The customer support techs say I need to speak with my account representative with Groupon. He ignores me. I'm screwed out of so much money. I also have a "no show" policy that if people don't call and cancel their appt, they are charged (it's on my website) and they no show (at least two a week) and call Groupon for a full refund. I have PROOF as people fill out forms and sign when they come in (proof of service) and I have an online scheduler, (proof they book their own appts). GROUPON OWES ME MONEY!

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Jeff Michael Hoss Johnson - 1 y ago

0

Sue, can you please explain how Groupon can do that, after three days a person can not get ANY kind of refund, what you can do is if there is a date on there, is explain to the prospective customers that you can not honor the coupon because of what people are doing, but because Groupon also treats it's clients who legitimately ARE due refunds the same way as they treated you, I think people are NOT asking for refunds and Groupon is LYING to you so they will not have to send you the money owed, and keeping the monies screwing everybody, as I said in a post above they lost millions in a law suit and may be going under.

Post all over the internet and get a class action suit with other merchants (whom I am sure will be many) against Groupon before they declare bankruptcy and go out of business.

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Anonymous - 301 d 18 h ago

This is not true. I as a consumer have gotten a refund after 30 days. Anyone can get their money back. Groupon is all about the concumer buying.

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NYArtist - 276 d 19 h ago

How do you get a refund if you've used the coupon? (hidden)/

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Gloria - 248 d 15 h ago

If you are having trouble with Groupon contact your credit card company speak with a rep the credit card company in the mean time will place a credit back on your account and they will contact Groupon on your behalf.

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Anonymous - 275 d 5 h ago

Know that everyone has a different exp. You can't say what's not true for someone else. Maybe you had a better exp. than others. If we can respect your exp., respect ours.

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World Traveler - 256 d 12 h ago

That doesn't even answer the question.

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MARYN COOPER - 74 d 17 h ago

WHOEVER YOU ARE YOU NEED TO GO AWAY

MANY OF US HAVE BEEN RIPPED OFF OVER AND OVER

UNDER THE LAW GROUPON IS SUPPOSED TO HAVE A COPR NUMBER (PHONE NUMBER) THEY DO BUT ITS THE SAME EXACT MESSAGE YOU CAN NEVER GET A HOLD OF ANYONE IN THE USA AND IF YOU GET SOMEONE FROM SOME FAR OFF LAND THEY CAN'T UNDERSTAND YOU AND ARE NO HELP

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Dawnmarie Kruchoski - 62 d 7 h ago

WHAT?? Then tell your wonderful story to us? Explain how great Groupon is for you...we are telling our stories - don't be general, tell your story.

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Richard McMonagle - 231 d 8 h ago

0

Do you have a magic wand ? I can't even get them to respond after a merchant refused their Groupon .

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Dawnmarie - 91 d 14 h ago

AMEN Richard - that is exactly what happened to me. I found out this merchant tries to recoup her money by making customers pay for extra highlight amount (only gives 4 oz of highlight) and that amount is supposed to be for a full highlight? That is not enough for someone with a pixie!

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Daisy. - 230 d 4 h ago

Daisy, Well I haven't get my refund. It have been over three weeks. I sent an email. My rate for Groupon is 0 bad company. I will stick with Amazon. I returned and item and on 2 days got my money back.

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Anonymous - 126 d 13 h ago

I'm thinking living social at this point!

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Anonymous - 91 d 14 h ago

Daisy - you should work with "Take A Stand" and say you will be with us for a Class Action Lawsuit. Groupon has changed from days of the past. They used to have a customer service department that you could actually get a live person. Well that was something corporate decided to end that and screw the customers. Say you will be in with us!

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Anonymous - 223 d 6 h ago

What exactly did you do to get your money back. Seems to me you're the only one

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TO ANOYMOUS - 74 d 16 h ago

NO THEY ARE NOT THE ONLY ONE

YOU MUST BE A GROUPON EMPLOYEE OR ONE OF THEIR OWNERS BECASUE WE HAVE BETTER THINGS TO DO THAN WRITE REVIEWS ON DECENT MERCHANTS. GROUPON USE TO BE GOOD BUT NOW THEY SUCK!!!! AND THEY STEAL!!!!

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E. Barnes - 145 d 8 h ago

0

A "consumer" without an identity testifying to support the company? I think you're part of the scam.

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Anonymous - 74 d 16 h ago

I AGGREE

ANOYMOUS HAS TO BE PART OF THE WHOLE GROPON SCAM

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Anonymous - 126 d 13 h ago

Have fun with that! They don't have live agents anymore which I think is a red flag!

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Anonymous - 124 d 15 h ago

I liked Living Social before Groupon

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No point - 27 d 9 h ago

0

Groupon owns living social

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Anonymous - 94 d 13 h ago

Please tell me how did you get your refund? .I sent my item back on the second day and have not received mine yet.It's over two hundred dollars owed to me.I have receits from the postoffice and bank statements

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Dawnmarie Kruchoski - 61 d 16 h ago

Anonymous, I just got my refund and you know what it takes? See if you can get a live agent and do a live chat. They send you the chat notes. I know sometimes the live chat is "unavailable, try again later" is what it basically says. Again, tells you that customer service is no longer their priority. Anyway, don't hold back - threaten them with anything like "I am going to contact the Corporate office in Chicago". I will also be joining the Class Action Lawsuit that is being organized". You also get a survey after your live chat is done. Hopefully they will get to the bottom of it - if not, tell the live chat agent that you know a survey will be coming to you and I am not going to hold back...and don't. If you get you get what is coming to you - and you will probably get Groupon bucks but use it right away and once you use the Groupon Bucks and you have a zero balance...close your account. Groupon does not care about you but they care about themselves. So if you threaten to go to Corporate with the name of the live agent (if they will not help you), you have to fight fire with fire. Do not accept defeat. I sure hope this helps you out. I worked in the Corporate arena for a Regional Wireless Telecommunications Company and I can tell you - if one of my Customer Service Reps did not put the customer first - they would get a warning and if they get 3 warnings then it's a final written warning - then fired. If you look the Corporate Headquarters of Groupon up, you will see all the officers - not one is a VP of Customer Service or even a Director of Customer Service. So if there is no leadership then customer service breaks down and that is what has happened in my opinion.

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Dawnmarie - 91 d 14 h ago

0

Are you out of your mind?? Why be anonymous?? You are an idiot if you think all these people including myself are making this up? It is true...if you do not cancel within 3 days...no matter what happens - you do NOT get your money back. That is a new policy and so is trying to get a person on the phone. That has all changed. Trust me, I have been a Groupon customer for years and I hope to hell we can get enough people to do a class action lawsuit against them. I am ready with my PROOF that I did not cancel but the merchant did. What was I to do? Now they tell me to give my Groupon to a family member or friend while they keep the money. Greedy and inappropriate and not customer focused..

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laura - 47 d 17 h ago

you must work for groupon because in my circle of friends there are now 5 of us not getting refunds on services of closed companies or the business wont honor.

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Anonymous - 33 d 14 h ago

1

No they are NOT GIVING OUT REFUNDS AFTER 3 DAYS! I'M ONE THE MOST CURRENT CONSUMERS THEY HAVE AND NO REFUND. JUST TRADE IN OR GROUPON BUCKS. WHICH YOU HAVE TO FIGHT FOR THAT

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Angel Anderson - 18 d 14 h ago

0

You're right

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Milholland - 11 d 16 h ago

1

I wish you would tell me how you got your money back. We have been fighting them because the merchant won't accept our groupon. Claims he can't make any money on it won't honor it. Groupon won't give us a refund only groupon bucks. Doesn't seem right not to get a refund if the merchant won't honor the voucher.

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