Information, reviews and public commentary for US companies

 

Groupon, Inc.

Rating
0.382703
Web
http://www.groupon.com
Address
600 W. Chicago Ave., Ste. 400
Chicago, IL
60654
Contact
Rich Williams
Role
CEO
Fax
(312) 676-2728
Employees
11,471
Twitter IDs
@Groupon
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Anonymous - 18 h 48 s ago

0

cannot access the site. No customer service. All there deals expire in a few hours. How in the world can you submit, wait for your coupon and make the deadline. When trying to reach them about this problem I cannot reach them. Impossible. Really turned off.

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Nakisha H - 2 d ago

0

My app made a purchase without me some how. I am seeking a refund

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Spa - 3 d 19 m ago

0

Groupon used to have excellent customer service. Now when defrauded after using a Groupon and after chatting on line (which masquerades as a type of customer support) was told the Groupon policy is once a Groupon is redeemed there is no refund. How can a customer know the service is a ripoff?... unless the customer redeems the Groupon- uses the service and realizes the service was a ripoff. Are customers supposed to be clairvoyant and anticipate fraud? You would think a big company like Groupon would be grateful to be alerted to ripoffs. Instead, customer "support" suggests the customer confront the service and try to get a refund that way. Why would a customer take on the additional burden of going back to the ripoff establishment and confronting that ripoff service? Groupon is the sponsor. Do your job Groupon. Don't expect me to be ripped off and then go back to the ripoff service and CONFRONT.

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Beatrice White - 4 d ago

0

Ridiculous, A large company like Groupon that no longer has phone support,Changes the email for support and hides anyway to contact them. Finally got a call back after researching contact info for a long time to be told they no longer provide refunds (this is after the Vendor failed to provide services, did not return calls and then closed their doors. Groupon could only refund to original payment form a credit card I no longer have due to a data breach on my credit card. SO they get $175 cash and offer me Groupon Bucks which don't work for everything even for the same value on Groupon and why would I want to use Groupon again? Groupon Rep then Supervisor also claimed that there was no Corporate phone # to call but you can snail mail them, no fax or email either! Well guess what I found on the internet? Phone # to corporate! Groupon Corporate Headquarters 1.9 461 Google reviews Corporate office Address: 600 W Chicago Ave, Chicago, IL 60654 Hours: Open Closes 5PM Phone: (hidden) I may get stuck with Groupon Buck! That Sucks! But going to try to get a check refund. Give me a break, a bad way to run a business! Beatrice White

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Duplicated order in error - 4 d ago

0

Yesterday after not having ordered from Groupon in years, I accidentally ordered a product 7 times. I desperately tried to get help from customer service to no avail.

I realize the item hadn't even shipped. Why was it so very difficult for me to get a refund. It was clearly an error. My pleading fell on deaf ears. I wish the supervisor had tried harder on my behalf but no help was forthcoming.

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Anonymous - 7 d 15 h ago

Groupon is scam

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Bill - 7 d 19 h ago

0

I will never use Groupon again. The customer service is non existent. They are the worst to deal with. Can't get through to a live person. Never again.

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WENDY L BRANCH - 8 d ago

I ORDERED SOME RED SANDALS BUT HASN'T GOTTEN THEM YET CAN YOU PLEASE TELL ME WHAT HAPPENED TO THEM?

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Beth - 10 d ago

No customer

We service is ridiculous.... I have been a member for years and have never experienced such bad customer service. I will be writing to BBB. What happened to Groupon?

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Marilyn Johnson - 12 d 24 h ago

1

I have used Groupon over the years, and although there have been issues with trying to reach their customer service I have never had such difficulty as I have after the first of the year. I can not get through by texting, they would not offer me a refund and now they say I need to refresh my Groupon in order to even text them. I am unable to contact anyone and they say they are too busy. What has happened to any quality service...

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Michelle - 10 d ago

Yeah I bought swarorvski earrings from them and they broke after 3 days! I've been trying to reach them to no avail!

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Elizabeth Samuel - 17 d 15 h ago

Groupon is evidently not a great company to do business with, this is my first time ordering from this company and I am not a happy customer period. I've been trying to contact their customer service for 2 days and with no response and they referred me to a company on line which they wanted to charge me for help, after paying for merchandise my account was charged 4 more times and I don't know why, but I will get my bank to handle this and will not order from Groupon again...was told order will arrive in 2 days it's been almost 4 days but received nothing as of yet....not business like..

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Chandra - 18 d 23 h ago

1

Over the years I have enjoyed using Groupons and while it's been rare, I have had to request a refund and it was handled quickly. However, this time I needed more than the typical assistance as I ran into a brick & mortar running a scam, using two different business names, and a lot more. This is when I experienced the worse than poor Customer Service. To begin with, it is all outsourced internationally, my first four calls went to the Philippians and the next one to Columbia and the online Chat went to the Philippians. Somehow I thought that typing would help communications, I was wrong. Now I get it that businesses have to look for cheaper help, but for me who shops US that does not work. Realizing this is unavoidable I did my best to utilize it, however every call resulted in hearing the conversations of other operators combined with heavy accents making it hard to hear and misunderstood communications. I resorted to calling the Retailer line and posing as a buyer which resulting in learning that this portion of the business is handled stateside, and that I could be transferred to an Internal Customer Service group. Coincidentally the call was dropped after holding for the transfer. I don't feel good about a company that values Retailers above Consumers. After all, they too are consumers. Next steps will be a letter to corporate, copied to the BBB.

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Chandra - 18 d ago

0

Update: After being transferred to Internal Customer Support, I held for 10 minutes and my call dropped. I called back and was lucky enough to get the same person (Sam) who handled the call well, however I have now been on hold for over an hour. (total call 1 hr 25min). Hold music still playing so I've not been dropped.

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Anonymous - 18 d 18 h ago

WORST CUSTOMER SERVICE I HAVE EVER SEEN.

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Chandra - 18 d 23 h ago

I feel your pain. And apparently I'm not done!

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Freeatlast613@aol.com - 22 d 1 h ago

0

I want a refund for a product that was purchased

It has been two weeks and not a follow up

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jackie Pechout - 25 d ago

0

I can not reach anyone to talk to at Groupon to notify them of a scam certificate I purchased. I am very angry that they don't care about their customers. Massage Advantage will not take my calls nor take emails. I find no one that accepts the massage groupon nor have they ever heard of them. I work hard for my money and am not happy about throwing it away when I thought I could trust Groupon. I have purchase from them before but I will never again.

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Michelle - 26 d ago

0

We ordered 1 mattress cover and then tried to cancel one. We ended up getting sent 3 units .called to return order and they say final sales. What a fraud sale. Customer no service said sorry.

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Chris - 27 d 1 h ago

1

I have been patiently waiting for 2 months now to get my credit that is due to me, but I am not getting any resolution from groupons resolution team. I would like this issue resolved now/asap before I take this matter further. I would like my credit issued immediately back to me or back into my bank account. I do not want a groupon credit because after this experience I can and most likely not use groupon again, unless I see a resolution adap/immediately. I would appreciate an email or a phone call back from a manager or supervisor resolving this matter asap/immediately !! You have my email !!

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Jofra Pack - 57 d 6 h ago

4

(SPAM)

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Taste - 49 d ago

4

ordered 2 orders of wine 15 bottles each on nov. 8 and never received the wine , i was however charged 55.00 twice on nov 11 for the wine that i never go, i want either the wine or rebate of my

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Bri - 45 d 20 h ago

0

Same here did u get help

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Wandsfgk - 44 d 11 h ago

Me. Send me my coat please

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OFFICIAL - 37 d 8 h ago

JOFRA PACK, IS PACKED W/B.S. B E W A R E!!!!!! FOREIGN SCAMMERS i.e. FROM COUNTRY IN LEBONON, THEY GET REMOTE ACCESS TO YOUR BANK/GIFT CARD & TOTAL PERSONAL INFO ON YOUR PHONE!. THEY USE PHONE #'S TO POSE AS 'CUSTOMER SUPPORT' FOR (ALL) MAJOR BUSINESSES MAIN HEADQUARTERS. SUCH AS #'S 855 844 & 256 DON'T CALL NOR RECEIVE CALLS FROM THESE #'S. THEY'LL TRICK YOU TO HACK IN YOUR PHONE OR COMPUTER. HACKERS NAME IS APOORV, CLAY & MORE.

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Stacy - 32 d 6 h ago

3

I visited the same store to buy wood for a project and when I checked out 2 males and a young female were talking at the register all store associates looking at a cell phone. The 2 guys quickly retreated when they saw me but you could tell the girl was aggravated that she had to stop and wait on me. I let that roll off my shoulder, but I have a huge issue when someone is rude to my grandmother like they were today. She is a very sweet woman who shows the utmost respect to everyone. She is also dealing with the recent loss of my grandfather and having to sell her home of 50+years. Thus was not the experience she needed to have this evening. I tried to find a direct corporate contact but only came across this blog...

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