Information, reviews and public commentary for US companies

 

Groupon, Inc.

Rating
0.170732
Web
http://www.groupon.com
Address
600 W. Chicago Ave., Ste. 620
Chicago, IL
60654
Contact
Andrew Mason
Role
CEO and Director
Phone
(312) 676-5773
Fax
(312) 676-2728
Employees
11,471
Twitter IDs
@Groupon
General profile image

Sarah - 7 h 40 s ago

0

The worst ever customer service! Disconnected 2 times this morning and still waiting on my third attempt to get through after dealing with a Groupon getaway issue for 14 days. On hold now for 23 minutes. They said they'd have a supervisor call me back yesterday - never happened. Sent emails back and forth and had to keep sending the same information over and over again. Good thing all I have is time to waste this morning.

General profile image

Maryanne - 1 d 1 m ago

0

This is the third time I have experienced price changing or bait and switch tactics on Groupon. A few months ago I wanted to purchase a security camera advertised at 2 for $86 when I would click on View Deal the price changed to $198. Yesterday I received a super Monday deal that said it was for a laser treatment for dark spots and the price was advertised as $39 but when I clicked View Deal once again the price changed to $119. I have called Groupon each time and they are rude and do not give a darn that they are falsely advertising goods for a different price than advertised. I also tried to call Groupon Headquarters and to no surprise to me it is a constant busy signal so no one answered that phone I am done with Groupon but do feel they should take responsibility for false advertising.

General profile image

Stacey G - 1 d 5 h ago

0

This is a non working number to corporate. I have spoke with 6 different so called customer service reps in the ast week and got 6 different stories. I cannot believe Groupon has been in business as long as it has with all this poor service. I used a coupon this past weekend and the restaurant gave me less then the coupon was for and said when they had time they would look into it but that didn't do me any good because I lost money on the deal.

General profile image

ANGRY IN OREGON - 7 d ago

0

The flowers I ordered for my wife through Groupon for Valentine's Day never arrived and the company (ProFlowers) I ordered them from has no record of my order. There is NO CUSTOMER SUPPORT PHONE NUMBER LISTED ON THEIR WEBSITED and the corporate number is always busy. YOU CALL THIS CUSTOMER SUPPORT??? I WANT MY MONEY BACK!!! Who do I talk to to make that happen?

General profile image

Ed j - 7 d 4 h ago

0

No amount of savings on this planet can make it worth the pain of using a groupon .The customer service is horrible when there is any .The phone numbers posted just go to a busy signal . They cover there behinds by saying fine print and in the mean time you as the customer are the one that is stuck I am the victim of misleading site telling me the deal no direct words about codes not allowed on this group-on .I put in a code and it says it purchased it.The system says i picked a date when i did not .Iasked for a refund told no read the fine print but i can gift it to someone else. I finally said ok then got told sorry i cannot have that after all .THE LEFT HAND DOES NOT KNOW THAT THE RIGHT HAND IS DOING. ALL I CAN SAY IS IN THE FUTURE GIVE SERIOUS CONSIDERATION BEFORE USING GROUP-ON IF THE DISCOUNT IS REALLY WORTH THE PAIN.i DARE SOMEONE AT GROUP-ON TO ACTUALLY CONTACT ME ON THIS WHICH I ALREADY KNOW I WILL HEAR NOTHING (hidden)

General profile image

Anonymous - 34 d 8 h ago

Atrocious, atrocious customer service! Tried to purchase a versace belt. Description also has Prada listed. No size listed. Spoke with 5 different reps. No one able to help. Horrendous. Incompetent people working there and unable to reach corporate office. Hands down worst experience ever. Never again ordering from GROUPON!!!!

General profile image

Anonymous - 7 d 12 h ago

This seems to be their standard operating procedure! Everything is low quality, especially the customer service!

General profile image

ONE OF MANY DISSATISFIED CUSTOMERS - 7 d 12 h ago

0

HORRIBLE HORRIBLE CUSTOMER SERVICE. WORST PURCHASING EXPERIENCE I'VE.EVER HAD! DON'T DO IT PEOPLE @

General profile image

AIRPORT PARKING - CUSTOMER SERVICE SUCKS - 8 d ago

0

Searched for "Phila Airport Parking"....Jiffy parking came up ASSUMING IT WAS phila SINCE THAT IS WHAT I SEARCHED FOR. purchased it and when printing out the coupon noticed it said "NEWARK NJ." Spoke with customer service, customer service supervisor (Karmen K in Chicago). Was on the phone for 40 MINUTES...then was told sorry there's nothing we can do for you after having purchased the groupon a few days before. I will NEVER USE GROUPON AGAIN....I wasn't asking for my money back, just wanted to buy parking at the airport I chose on the website....this is called bait and switch....When the ad came up for parking there was no city indicated, and having just searched on PHILA AIRPORT PARKING I could only assume it was Philly. Now I am out my money and there was nothing they could do for me. THAT IS NOT THE WAY YOU TREAT A CUSTOMER....THAT IS NOT THE WAY YOU RUN A BUSINESS. You'll never see me again as a customer and I will tell everyone I know how GROUPON SCREWED ME...I WILL BE SURE TO POST IT ON FACEBOOK.....

General profile image

Anonymous - 53 d 19 h ago

0

If I thought your outsourced customer service was bad, you U.S. supervisors/managers are worse. I had a problem with a Groupon I purchased yesterday where it was for a dollar amount and after I made the purchase it change to a lesser amount. I have the proof, a printed copies of the offer and the actual Groupon.

Your very arrogant and disrespectful manager in Illinois actually stated it was a human error on my part. I have made as many HUMAN errors as the next person but this was not one of them.

You will lose business because of your service without knowing why, there is competition for everything your offer and many with superior service.

General profile image

Tlee - 49 d 22 h ago

0

Sounds like the smarties pants I spoke with today

General profile image

Anonymous - 8 d ago

Hello

How did you get thru to Corp?

It's always busy.

General profile image

Anonymous - 11 d 6 h ago

0

I bought a Groupon for a Christmas gift it had a misleading fine print charge that was more than the Groupon itself? When I requested a Groupon Bucks refund (not my money back), I was told it's 3 days after and it's in the fine print "NO". I requested the issue be escalated and heard nothing back???

It's issues like this, that negate any savings.

Order #: 637690231

General profile image

Cc - 12 d 38 s ago

Groupon pulled a bait and switch on me with tickets to a kids event. I spent all week talking and emailing to some idiots overseas who consistently lied to me.

General profile image

Chris - 14 d ago

0

Horrible site to order from. Problem after problem. Then when you try to rectify the matter you sent over seas and they even mess up the order and process further. I went through this several times.

General profile image

GFB - 22 d ago

0

Groupon is a joke. No one in their customer service support can give you a correct answer. They are always having problems with their internet and their corporate phone number is always busy because they probably take it off the hook. Why doesn't the CEO provide his customers with the service they deserve and quit hiding. Groupon is like AT&T they take your money and leave you high and dry.

General profile image

MADASHLL - 22 d 4 h ago

0

The biggest problem with Groupon is their outsourcing customer service to overseas agents. Why should I as a paying consumer have to dumbdown my English sentence construction and have to spell and respell simple street names or city names. BRING BACK OUR JOBS TO NATIVE SPEAKERS OF ENGLISH.

General profile image

Anonymous - 34 d ago

0

Horrible. They've made it soo bad that basically your SOL if something goes wrong with your order - they do not care, they will lie to you and then send you an email with a different answer. You will never get your money back. Never ever get your money back. be 100% sure of your purchase before you buy. Otherwise its money thrown away.

General profile image

Anonymous - 23 d 30 m ago

experiencing that now. its disgusting...

General profile image

Zee - 23 d 31 m ago

3

I am extremely concerned and upset that after years of buying with groupon I dealt with a spa and salon that was very shady! I am trying to get a hold of someone here at head office with no luck. Does anyone know how to get in touch because this place is clearly doing shady things and they redeemed my groupon took my money and now i can't get a hold of anyone..Great experience until you have an issue then none is around...

General profile image

Anonymous - 26 d 5 h ago

tarrible customer service. i dont know why would one advertise with groupon

General profile image

Pissed off - 27 d 4 h ago

0

Here's one to add to the lack of service vault. I have talked to 31 people and was sworn at by a supervisor. Then I call the corporate office... Busy signal for 2 weeks! What decent co. Has a busy signal any more? Keep my $12.99 groupon...done! Morons.

General profile image

Anonymous - 30 d 4 h ago

0

Horrible customer service!! Without customers there is NO business! Customer service refused to update my mailing address or help me with a shipment purchased from a groupon. I was unable to change it in "my account". I have updated it in my credit card information but it still shipped to the wrong address 2 years later!

General profile image

Anonymous in Hudson Valley,NY - 30 d 9 h ago

0

The deals on Groupon are on the events and products I like but the service and support are horrendous! Lack of standing behind company and deals when anything goes wrong. I liked the individual companies that the promotion was for. The vendors are Mom & Pop stores or big companies and are willing to do what they can OUTSIDE of Groupon Support. This has happened with me 4-7 times. Awful Groupon support and Excellent individual company support. I will not be using Groupon again.

General profile image

Anonymous - 34 d 7 h ago

I contact 9th times customers service to receive a refund of a gate away charge. I spoke with 3 supervisors. I still waiting for two weeks, and nobody can help me

Other Reviews & Comments

Fox News Network, LLC
Anonymous Ex-fbi.. you get fired for stupidity or just incompetence?

Cricket Communications, Inc.
Odalys robles Sorry i ment i work 35 hrs

AppleBee's
S Stopped in to grab a quick bite - 3 other people in the ent ... 

McDonald's Corporation
Robert Barnes McDonald's on buckeye Rd in Cleveland Ohio should be closed ... 

Publix
Lee Rosenthal Store #1050. Pharmacy Manager Michael Hawkes. My wife and I ... 

Ashley Furniture
LIsa We purchased furniture from the Murfreesboro, TN store on 2 ... 

Circle K Stores Inc
Someone that hates circle k As a former employee I have recently been fired over someth ... 

J. C. Penney Corporation, Inc.
Mary Waddell I posted a couple hours ago that I couldn't get my glasses  ... 

AT&T
Anonymous Mr. Stephenson,

Dish Network
DR. LEE I WOULD NOT USE YOUR COMPANY IN ANY WAY AS I NOW HAVE CALLE ... 

Cox Cable Phoenix
Robert Terrible customer service. I have contacted COX 5 separate  ... 

T-Mobile USA, Inc.
Steve This is the worst phone carrier I have ever seen. I'm suppo ... 

Outback Steakhouse
Regular Outback Lover I wish to complain about your "false advertising" ... 

Amazon
Robert You have to talk to customer service and have them cancel i ... 

Lg Electronics USA
jabedul haque hi.how to solve lg v10 ghost screen

Dollar General
Shannonsofia340@gmail.com Dollar store in galena KS is the worst I have call headquar ... 

Pep Boys
former employee When will I receive my W2 forms? Who do I need to call? It  ... 

Food Network
Disappointed I have been watching food network since emeril lagasse used ... 

Domino's Pizza, Inc.
Anonymous I can't believe it's 3 o'clock in the afternoon and these f ... 

Enterprise Holdings, Inc.
Yahaida Last wednesday feb 15,2017 i rented a vehicle from the ente ... 

Barnes & Noble
Free68 Nonsense, Dr. Whittington-Spaith. One of the hallmarks of a ... 

American Express Company
gary h On dec 27 I submitted a claim for damage to a new cellphone ... 

Nordstrom, Inc.
Anonymous Triple sad. HORRIBLE.

Petsmart
Dale I ordered a crate online for Iin-store pickup at the Brier  ... 

Bank of America Corporation
Shayeena Carmona Hi my name is Shayeena Carmona

America's Car-Mart Inc
Fed up Sending another car back to car mart! Three cars so far in  ... 

Panera Bread
Lynn Woodard I was wondering who manufactures your souffle' cups? Thank  ... 

American Airlines
Roger Jacobs We would like to thank Anna Le and Miani Chan from PHL. The ... 

Honda Motor Company
Barbara L. My car is a 2014 Honda Accord. I have spots all over the ca ... 

Allstate Insurance
Chuck Have had Allstate (auto and homeowners) for many years. Had ... 

The TJX Companies, Inc.
Customer Contact CEO: (hidden)

TGI Friday's
Anonymous I have been contacting Fridays for months regarding a refun ... 

Autozone
Dan I would like to comment on two topics.

BMW of North America, LLC
Anonymous That's not BMW, that's state law.

Public Storage
Anonymous What is your email address?

Rent a Center
beewhit7@gmail.com I live in the Memphis Tennessee. You have a store that's lo ... 

Cheddars
Anonymous Hello my name is Tyrone Harris. I went to Cheddars in Owens ... 

Target
American Thank you for meeting with President Trump, well done. MEGA

Petco
malleybeamer 2/21/2017....I've been shopping at the store in Chapel Hill ... 

Dell Computer
Michele Did you get anyone in the US as I have been on the phone no ... 

GameStop Corp.
MJS Game Stop is happy to sell you something but if you return  ... 

Spirit Airlines
KL Atlanta clerks (about 2 weeks ago) were awful. I watched on ... 

Dunkin' Brands Group, Inc
Anonymous Since your change I get vertigo like symptoms when ai drink ... 

Jo-Ann Stores, Inc.
MORE AMERICAN Just wanted to let you know that I think it was a poor busi ... 

Bloomingdale's Inc.
For A Proud Democrat.... Just a FYI...

Flash Market Inc
Anonymous Your Fairview tn sucks. They ban ex drug dealers(to your em ... 

Cablevision Systems Corporation
susan still waiting for severence pay, It has een 4 months and se ... 

Drivetime Automotive Group
Ana C. Everyone please contact me at (hidden). Let's also do a &qu ... 

Frys Food Stores
Daily Customer Store #48 CASA GRANDE, ARIZONA, EMPLOYEES DO NOT GREET, SMI ... 

Placeholder advertisement