Information, reviews and public commentary for US companies

 

Groupon, Inc.

Rating
0.319001
Web
http://www.groupon.com
Address
600 W. Chicago Ave., Ste. 400
Chicago, IL
60654
Contact
Rich Williams
Role
CEO
Fax
(312) 676-2728
Employees
11,471
Twitter IDs
@Groupon
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Jeff Sammond - 1 d 17 h ago

0

Need Help--have tried numerous times to get someone to call me about an order I just received

ORDER:GG-PYG6-93J2-264R-YJH2 Order Date 10-18-2018 --Shipment # (hidden)

I got this pendant for my wife

We she took it off the backing plate- It had a knot--SURPIZE- Someone at factory broke the chain-Then tied it together in a square knot---INSTEAD OF JUST REPLACING THE DAMAGED ONE and shipping it complete

I have tried numerous times to get someone to call me --YOU DO NOT POST CUSTOMER SERVICE NUMBER

I am very disappointed in your organization

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Zameen99-1@hotmail.com - 2 d 15 h ago

I kept sending you e-mail but it don't go through. I purchased a pair of crystal earring for $6.99 on a promotion, if I finished the transaction in less than 5 minutes then I'll get it for that price. I completed the transaction less than the timing but each time it said, "something went wrong, try again." so because of the price, I kept doing this for about 4-5 times then I said to myself, "maybe there's something to do with my computer because my computer always freeze," so then I decided not to bother continued, and I didn't need to cancel because it never gave me a confirmation number or said, "approved." So because of the strike, my husband went to the bank to get a statement to pay our bill, then we found out Groupon.com charged our credit card over $200.00 dollars. We were in despair to reached Groupon, we called 3 number no one picked the phone, we kept sending e-mail to Rich Williams Eric Lefkofsky, Aaron Cooper, etc, NO LUCK, no e-mail would go through, (Not Found) it is very cruel, heartbroken to know a popular Co. would do this

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Anonymous - 5 d 8 h ago

0

I was disconnected 3 times and I responded right away they said they would do the trade in but nothing for my troubles

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Toyer Grear - 5 d 16 h ago

0

I purchased a deal after contacting a Live GROUPON Rep to verify the amout of product I would receive. The rep told me an amout and i placed the order. After receiveg the order It was not what I expected, so I called to ask for refund or remaiing product, which I was offered. I spoke with Ornella D (Good Marketing Supervisor) and Rhianna (Service Rep) are both in the Good Marketplace and they were BOTH EXTREMELY RUDE! I was told by both, "the description is there and if you take the time to read you would see what you were getting, the nest we can do is offer you a $20.00 GROUPON credit! The product cost $83.99.

I did not understand what I was reading, nor did the description give an good explanation of what would be received. Hence the reason I did the live Chat with the Groupon Service rep asking, how many boxes I would get for this price, and I was told 9 bxs, with 18 bars. I received one box of 18 bars with 9 flavors. The description seems vague and misleading and I am VERY disappointing in Both Groupon and the Daniel Store, for the lack of customer service I have received, and also the lack of acceptance of responsibility. Both companies are basically saying Oh Well Your Fault!!! And that's EXTREMELY Disappointing and Tasteless to say the least!

DISAPPOINTED AND GETTING IRATE!

Toyer Grear

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Disgusted - 5 d 17 h ago

I am disgusted as well. Groupon without my permission has stored my credit card. THeir phone number --ha ha-- says no live people go to the website for help and talks so fast you can't take down all the steps to CHAT with someone. My credit card has been compromised and I want Groupon to delete it but no answer. Does anyone know how to do this.

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Jennifer - 19 d 16 h ago

I have several expired groupons that I am unable to use as I now live out of the state in which they were purchased and a few of them cannot even provide the service. I have had no issue with having an expired groupon expire and have traded in for groupon credit. However now they are unwilling to do so now.

I use to love for the ease and their customer service. Something has completely changed. Guillermo G was the supervisor in which I spoke to, and asked that might only two are options are to fly back to Washington state just to use the expired groupons or I basically donated groupon hundreds of dollars? His exact words were, " It is your problem that you let them expire." Wow, are you serious?! The "deals" so to speak might seem enticing, do not be drawn into this. My entire perspective has changed 100%.

There is a strong reason why this company has a half start satisfaction rate.

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Candis F - 6 d 17 h ago

0

I always had great experiences with Groupon. Customer service had fixed exact issues like the one below where businesses had went under with a full refund of what I had paid for the Groupon. This time when I looked through my list of expired Groupons that all say "Did you forget to use this? Never fear! You can still redeem your Groupon at ________ for the $____ you paid, from now to eternity", customer service would only give me back half of what I paid. They should change the wording to "Did you forget to use this? Never fear! You can still redeem your Groupon at ________ for the $____ you paid, from now to eternity, unless they went out of business and then you only get half"

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Anonymous - 8 d 12 h ago

0

If u do not call me with a scam I will report u to the BBB--my e-mail is (hidden)

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Michelle Wood - 9 d 14 h ago

0

Extremely poor, non-existent customer service. I was charged for a service and money was taken from my bank account but received no confirmation email and it is not showing up in my account. At GROUPON, I can not send email, do live chat, get a call back or talk to anyone on the phone to help support the customer. This company runs things very similar to how SCAMS work, they take your money and you can't get ahold of anyone when you don't receive the product/service purchased. I would advise avoid using groupons!!! The aggravation to resolve problems is to high a price to pay to save a few bucks. Call the merchant directly instead and cut out the poor customer service middle man, groupon.

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Unhappy in Fla - 15 d 12 h ago

0

We've always had good luck with Groupon - but recently we noticed that they're sending things out where they don't require a signature by FedEx ...and FedEx says they drop things off at our door and we come home (or we are home when they drop it off, and they just don't knock) and we never get it ...so they're not ringing the bell or somebody's stealing it or they're just not delivering it - I don't know which - but we're not very happy with Groupon at this point !!! they don't answer phone calls you call you get a robot, you don't get a real person, then you get Vishnu or somebody from India saying sorry, go chat with one of our guys and they don't even want to chat with you because when you click on "Chat" it doesn't work! So you send them an email back saying please call me, which they tell me to do (a request to call) and nobody calls you !!! it's been weeks three or four weeks - it just keeps going so we have to do a chargeback on our credit card because they billed us twice !!! I mean the list goes on and on... buyer beware!!!

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Aleesha - 21 d 18 h ago

0

I was charger for a groupon twice and I would like to talk to someone about it. I've put in several calls for a call back and no one is calling me back. This is so unprofessional.

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Anonymous - 21 d 18 h ago

charged*

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Dawn - 15 d 15 h ago

0

That is my story as well. I canceled my order because I could not find out how to change my shipping address. I looked at my bank account and see that they charged me twice but show no orders. I have not found a way to talk to a human. I want my account credited. I will not use Groupon ever again!

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peter - 15 d 18 h ago

0

this place is terrible, will never deal with them again

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Timeless Harmony Inc. - 15 d 19 h ago

As a vendor I have been working with Jeff to get a groupon up but my emails are not being answered. My groupons in the past have done very well. Was hoping that someone can return my messages. If you are not looking for new vendors that is fine, but if you could reach out and let me know .

Katie

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michaeljcontos - 17 d 19 s ago

I placed an order through PayPal for a refurbished computer through Groupon. Below is the correspondence I received but never got the computer and I can't get through to Groupon by phone or over the Internet. could you please help me? Thanks for your purchase! Order number 1000(hidden)29 placed on October 04, 2018. This order was purchased directly from BlairTG through the Groupon Stores Marketplace. If you have any questions or requests, please open a new ticket from your order details page. If you purchased with Groupon Bucks it will not be reflected here, but you can confirm on your credit card statement. Purchase Details View Order Details Description Quantity Price Refurbished HP 8000 Desktop PC Core 2 Duo Windows 10 w 20" Monitor Kit - 2000GB HDD / Windows 10 Home / 8 GB, Hard Drive Size:2000GB HDD, Operating System:Windows 10 Home, RAM Size:8 GB 1 $214.99 Tax: $0.00 Shipping: $0.00 Total: $214.99 Customer Details Full Name Michael J Contos Address 320 Spring Mill Ave City Conshohocken State PA Zip 19428

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Karen J Martin - 21 d 20 h ago

0

you stole my money! And I want it back; the service I paid for almost a year ago; give me my MONEY!!!

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Dave sczepanski - 37 d 18 h ago

0

one of your sellers in unable to provide the services i paid for! Now how do i get my money back???

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Amanda Dunwiddie - 41 d 27 s ago

0

This site is for ripping everyone off... They make it impossible to get to anyone who will actually help you and talk in circles in emails.... which you cannot respond to by the way. I advise everyone to RUN!! They just steal your money.

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John Staniewicz - 41 d 16 h ago

0

I just received my laptop. And it is damaged. It looks like someone used a large screwdriver to pry open the base and seriosly bent it. I ordered a refurbished, not a scratch and dent. I talked to 3 different people and they refused to mail me a return label. I don't have a printer, so an email doesn't help me. I pay my bills with my computer. I am using my phone to try and get this resolved quickly To no avail . One guy gave me a bad phone number to call. And another gave me a bad web address.

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Anonymous - 42 d 12 h ago

somehow they got hold of my business e-mail and pummel me with their e-mails. I have unsubscribed several times, and while they note it takes 72 hours to unsubscribe, they still, months later, send me several e-mails a day. My company finds out, they will think I am shopping on company time. I can't get these asses to stop.

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Anonymous - 42 d 17 h ago

0

This company is S_ _ t.

That is all.

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jeanie schuster - 43 d 20 h ago

1

I need a number to call....I ordered 2 men's cologne and received just one and y'all charged me for 2. Please send me the other cologne I ordered...it's on my credit card..my name..Jeanie Schuster...MALNAEHB

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kayla - 44 d 17 h ago

0

I opened up an email from groupon that said buschgardens. once I opened it up I got a call on my work phone. thought I have moved screens and hit enter to follow up on an account. well.. it purchased the ticket... I immediately chatted with groupon to get it canceled no success.. told me it was final sale... no refund... they are a heist. innocent people getting bamboozled out of money for things they cant even use... with no regard less than an hr I contacted them no refund... will never deal with them again.

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Cindi Fuda - 44 d 17 h ago

0

Groupon Has the worst service ever !no one to call and complain to. Customer service rep. I asked to talk to her manager and she doesn't have one. I wanted someone to listen to the recorded messages of the two reps I talked to. No one I can talk to ! I asked to have my groupon lowered back because it was doubled and was to high. She laughed at me and hung up.

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