Information, reviews and public commentary for US companies

 

Harps Food Stores

Rating
1.982759
Address
P.O. BOX 48
Springdale, AR
72765-0048
County
Washington
Contact
Roger Collins
Role
President
Phone
(479) 751-7601
Annual Sales Est
$339,760,936
Employees
3,000
SIC Code
5122
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Anonymous - 6 d 7 h ago

My name is Jim Willis. To whom it may concern .issue is MRS. BAIRDS BREAD. Was told that your store in Inola Okla is discontinuing this item. Very sad your store has every thing. PLEASE KEEP THE BREAD ITEMS YOU HAVE NOW. SIGNED JIM WILLIS INOLA OKLA

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LADONNA BRIGHT - 6 d 8 h ago

SORRY FORGOT TO TELL MY NAME FOR THE POST ABOUT SEMND IT TO MY ADDRESS YOU HAVE

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Anonymous - 6 d 8 h ago

PLEASE SEND IT TO MY ADDRESS YOU HAVE THANK YOU

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LADONNA BRIGHT - 6 d 8 h ago

i use to work for food 4 less an i would like to sell my stock before i loss any more money i have went from 17,000. to 10,000 so please sell it thank you LADONNA BRIGHT

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Anonymous - 7 d 16 h ago

2

Doesn't it concern you that you only have a two star rating? Your store in Hot Springs on central is not producing well. Several people that shop there are having the same issues. Borderline rotten fruit,request for products that are never ordered, so we are forced to go to Krogers. We want the store to survive. Yet your management is turning the store into a oversized quick stop convenient store. A shame

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David Dempsey 479-981-4253 - 114 d 11 h ago

I went into the Harps Grocery in Seligman, MO. last week to buy a few items of groceries and a six-pack of beer. The young clerk asked me for my driver's license even though I was attempting to pay cash for the purchase. I am 63 years old and certainly don't appear underaged for buying beer. I told the clerk my driver's license was in my truck. The truth is I didn't want to have go out and get it. The clerk said something to her superior who told her in front of me that scanning the driver's license was necessary or there would be no sale. I have bought beer at that store before without showing a driver's license. I felt like I was being singled out for some reason so I left the merchandise on the counter and went to another store. Was I being singled out or is it now Harp's policy to require presentation of a driver's license? Either way I don't like it. Harp's does not make any laws regarding the sale of beer and I certainly won't be subject to spur-of-the-moment whims of clerks or managers. I will do business again with Harp's again when this practice (regardless of its reason) is discontinued.

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Anonymous - 108 d 5 h ago

It is harps policy to scan Id of all customers

Don't feel bad it keeps the cashiers out of trouble

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Anonymous - 16 d 10 h ago

It's a state law that ID's are supposed to be scanned. The state does random anonymous checks. If you get caught not scanning the store can get fined. don't know how often that happens though.

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Anonymous - 206 d 6 m ago

0

Does anyone from Harps read and respond to these complaints? Hey Roger, do you care that your customers are having awful experiences in your stores?

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Anonymous - 192 d 15 h ago

Appearantly not

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Anonymous - 108 d 4 h ago

I am wondering the same thing

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Disappointed - 106 d ago

2

Harps seems to have fallen prey to the foolish notion that they can take on the competition by becoming more like the competition. People do NOT desire more Walmart, or Dollar General, like experiences. Huge mistake; unchecked corporate ambition will result in an overall decline of a once promising enterprise. The negative observations of both customers and employees seem like they are being ignored. "Smiles in the Aisles" cannot be maintained in an atmosphere of fear and mistrust. The bottom line will eventually suffer. Treat your employees poorly and they will treat customers poorly. Treat customers poorly and they will shop elsewhere. Proceed along this perilous path at your own risk. Go ahead and Ignore the rumblings of Vesuvious.

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Stu - 79 d 11 h ago

0

Apparently they do not because I am still waiting for a response about moldy Provolone cheese purchased at their Bryant store. No problem, there is a Kroger down the road.

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Joe - 16 d 10 h ago

3

I don't think this a Harps website. It's some generic website. I'm going to post on Harps own website. Not this whatever it is thing...

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Tb - 22 d 5 h ago

1

Im not sure if I will shop at Harps again!!!!

They had a meat sale so I purchased drums. Got ready to cook and the package contained big piece of fat and some piece I'm not sure what it was except put there to make it weight more I'm refuse to pay for fat and bones.

Very disappointed customer!!!!!!!!!!!!!

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Warren and Judy - 33 d 9 h ago

5

I had a unexpected experience at the bakery in your Backus store in Springdale on Tuesday at 2:30pm. My wife asked the young lady behind the counter who was working alone, if possibly she had any donuts left. None were in the display counter. The easy and reasonable answer would have been "no, we are all out." However, this customer service-minded employee asked my wife what kind she wanted and if she could wait about 10 minutes -- she would make her some. I was astounded! That is customer service and it came with a smile to boot.

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Disappointed long time customer ! - 37 d 12 h ago

0

Our Gentry, AR Harps opened last fall and was awesome. WAS being the key word. They started out with friendly, knowledgeable, and helpful staff. In the last 3 weeks, something has changed. There is almost a complete turnover of staff coinciding with management change. The new employees all act if you are bothering them if you ask a question or need help. They are not careful with bagging groceries and I have had more broken eggs and squished bread in the last several weeks. When I ask them to please be careful, they look you right in the eye and slam the food into the bag! I complained to the manager and she asked me the name of the employee. I did not see the name, but she had blonde hair and I when I told the manager she had blonde hair, but so many of them in the store did, she said I was rude and actually turned her back on me and walked away!!!!! SERIOUSLY! I have witnessed some of the young female employees group together and point and laugh at customers in the store. What the Hell has happened to this company! We were so excited when they opened in Gentry, AR, but now we will no longer shop there and will drive the additional mile to go somewhere else!

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Nobody - 70 d 8 h ago

The so called manager name Brad at the harps location in hot springs ar off of Thornton ferry rd is the rudest person to deal with. Looks like a tweaker as is and assumed I stole something which he was wrong. Never apologized or even thank me for finding the women's purse. Then when I talked to him on the phone he yet again never once apologized or admit wrong doing. I would never have someone in his stature and the way he carry himself manage any place I own. It's sad that this is what people have took thier standards to. I know nothing will be done is whats even more sad.

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Anonymous - 76 d 5 h ago

1

I have always shopped at Bull Shoals Harp, But here lately it has gone down hill..Here is the reason I am dissatisfied : the meat man has a beard like Duck Dynasty .. And doesn't wear a cover over his beard and that is gross.. When you have meat I wash it Real Good, before cooking it. Went to get 2 T-bones, didn't have any..roast none.Had to go to Walmart in Flippin to get meat..told the meat manger what had happen - he showed me the T-bones and Gave me two rib eyes, for my troubles.... Not telling you this to get anyone in trouble, but this store needs to get it together

The location of Harps would great place for a grocery store...

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A loyal customer. - 77 d 13 h ago

I have been a loyal customer of the Calico Rock location since it opened around forty years ago. The staff is always friendly and helpful. I was recently in the store on a Wednesday morning with my grandchild who was out of school for Christmas break. While in the dairy section I overheard an employee named Jill Vanatter talking to a customer about smoking marijuana the night before. I realize that societies view on cannabis has changed in recent years but it is still illegal in Arkansas and very inappropriate for my young granddaughter to be exposed to. Does Harps have a drug policy? If so I think it would be wise to drug test this employee.

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Me - 108 d 4 h ago

Am hoping for heat in chelsea 181. Blew up in rims face and refuses to fix our heater. How cold do we and our customers have to be?

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Anonymous - 108 d 4 h ago

With wind chill 9 degrees tomorrow morNing. . Still no heat in 181.

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Very cold customer. - 108 d 4 h ago

What would osha do?

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Very cold customer. - 108 d 5 h ago

1

The harps store in chelsea is very cold. Why don't you fix there heat?

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Deanne Villines - 111 d 7 h ago

I want to say first that I a dedicated harps shopper,and have beverage a problem at any of their stores until about three months ago when I was completely humiliated in front of employees and fellow customers because I was wrongfully accused of shoplifting by the manager,Sharon,at the harps in Marshall Arkansas. I asked for a apology which must have made her mad Because every time i have shopped there since that day she and male employee get on the intercom about a code eleven and follow me every step causing a ridiculous scene amd making comments in front of other customers. And two days ago Sharon falsely accused me of stealing once again. And once again I proved her wrong. .I have reached my limit of being embarrassed and accused of something I didn't do just because I asked for an apology and she made a fool of herself in front of all those people.. She has acted this way towards me for too long. Harassed and sick of it,Deanne Villines

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