I had a unexpected experience at the bakery in your Backus store in Springdale on Tuesday at 2:30pm. My wife asked the young lady behind the counter who was working alone, if possibly she had any donuts left. None were in the display counter. The easy and reasonable answer would have been "no, we are all out." However, this customer service-minded employee asked my wife what kind she wanted and if she could wait about 10 minutes -- she would make her some. I was astounded! That is customer service and it came with a smile to boot.
Our Gentry, AR Harps opened last fall and was awesome. WAS being the key word. They started out with friendly, knowledgeable, and helpful staff. In the last 3 weeks, something has changed. There is almost a complete turnover of staff coinciding with management change. The new employees all act if you are bothering them if you ask a question or need help. They are not careful with bagging groceries and I have had more broken eggs and squished bread in the last several weeks. When I ask them to please be careful, they look you right in the eye and slam the food into the bag! I complained to the manager and she asked me the name of the employee. I did not see the name, but she had blonde hair and I when I told the manager she had blonde hair, but so many of them in the store did, she said I was rude and actually turned her back on me and walked away!!!!! SERIOUSLY! I have witnessed some of the young female employees group together and point and laugh at customers in the store. What the Hell has happened to this company! We were so excited when they opened in Gentry, AR, but now we will no longer shop there and will drive the additional mile to go somewhere else!
The so called manager name Brad at the harps location in hot springs ar off of Thornton ferry rd is the rudest person to deal with. Looks like a tweaker as is and assumed I stole something which he was wrong. Never apologized or even thank me for finding the women's purse. Then when I talked to him on the phone he yet again never once apologized or admit wrong doing. I would never have someone in his stature and the way he carry himself manage any place I own. It's sad that this is what people have took thier standards to. I know nothing will be done is whats even more sad.
I have always shopped at Bull Shoals Harp, But here lately it has gone down hill..Here is the reason I am dissatisfied : the meat man has a beard like Duck Dynasty .. And doesn't wear a cover over his beard and that is gross.. When you have meat I wash it Real Good, before cooking it. Went to get 2 T-bones, didn't have any..roast none.Had to go to Walmart in Flippin to get meat..told the meat manger what had happen - he showed me the T-bones and Gave me two rib eyes, for my troubles.... Not telling you this to get anyone in trouble, but this store needs to get it together
The location of Harps would great place for a grocery store...
I have been a loyal customer of the Calico Rock location since it opened around forty years ago. The staff is always friendly and helpful. I was recently in the store on a Wednesday morning with my grandchild who was out of school for Christmas break. While in the dairy section I overheard an employee named Jill Vanatter talking to a customer about smoking marijuana the night before. I realize that societies view on cannabis has changed in recent years but it is still illegal in Arkansas and very inappropriate for my young granddaughter to be exposed to. Does Harps have a drug policy? If so I think it would be wise to drug test this employee.
Does anyone from Harps read and respond to these complaints? Hey Roger, do you care that your customers are having awful experiences in your stores?
I am wondering the same thing
Harps seems to have fallen prey to the foolish notion that they can take on the competition by becoming more like the competition. People do NOT desire more Walmart, or Dollar General, like experiences. Huge mistake; unchecked corporate ambition will result in an overall decline of a once promising enterprise. The negative observations of both customers and employees seem like they are being ignored. "Smiles in the Aisles" cannot be maintained in an atmosphere of fear and mistrust. The bottom line will eventually suffer. Treat your employees poorly and they will treat customers poorly. Treat customers poorly and they will shop elsewhere. Proceed along this perilous path at your own risk. Go ahead and Ignore the rumblings of Vesuvious.
Apparently they do not because I am still waiting for a response about moldy Provolone cheese purchased at their Bryant store. No problem, there is a Kroger down the road.
Am hoping for heat in chelsea 181. Blew up in rims face and refuses to fix our heater. How cold do we and our customers have to be?
With wind chill 9 degrees tomorrow morNing. . Still no heat in 181.
What would osha do?
I went into the Harps Grocery in Seligman, MO. last week to buy a few items of groceries and a six-pack of beer. The young clerk asked me for my driver's license even though I was attempting to pay cash for the purchase. I am 63 years old and certainly don't appear underaged for buying beer. I told the clerk my driver's license was in my truck. The truth is I didn't want to have go out and get it. The clerk said something to her superior who told her in front of me that scanning the driver's license was necessary or there would be no sale. I have bought beer at that store before without showing a driver's license. I felt like I was being singled out for some reason so I left the merchandise on the counter and went to another store. Was I being singled out or is it now Harp's policy to require presentation of a driver's license? Either way I don't like it. Harp's does not make any laws regarding the sale of beer and I certainly won't be subject to spur-of-the-moment whims of clerks or managers. I will do business again with Harp's again when this practice (regardless of its reason) is discontinued.
It is harps policy to scan Id of all customers
Don't feel bad it keeps the cashiers out of trouble
The harps store in chelsea is very cold. Why don't you fix there heat?
I want to say first that I a dedicated harps shopper,and have beverage a problem at any of their stores until about three months ago when I was completely humiliated in front of employees and fellow customers because I was wrongfully accused of shoplifting by the manager,Sharon,at the harps in Marshall Arkansas. I asked for a apology which must have made her mad Because every time i have shopped there since that day she and male employee get on the intercom about a code eleven and follow me every step causing a ridiculous scene amd making comments in front of other customers. And two days ago Sharon falsely accused me of stealing once again. And once again I proved her wrong. .I have reached my limit of being embarrassed and accused of something I didn't do just because I asked for an apology and she made a fool of herself in front of all those people.. She has acted this way towards me for too long. Harassed and sick of it,Deanne Villines
I went to the Harps store in Lincoln and was planning on having them slice me a Beef roast so i could make my son some beef jerky. I like to shop in my home town and support the stores in my town. But when i asked them to slice the roast i was told that i would have come back when the butcher was in. I find it interesting because it was not the butcher that sliced it for me last time. And it was like 3:30 in the afternoon, i guess you have work the same hours as the butcher in order to get service there. (If this is the case you need to post when the butcher will in.) The closing manager said she would ask the grocery manger, one Athena Reed, when she return she informed me that Athena said i would have come back when the meat dept. people were there.
I have defended our local harps when i herd others talk bad about it, because i have always been treated with respect when i went in there. And i think R.C. is a kind and caring man and really goes out of his way to help his customers. BUT NO MORE!!!!!! AS LONG AS Athena Reed is in a manager position i will tell everyone i know what a sorry experiece i had, will take my business to somewhere that is not Harp's. I'm not asking for her to be fired because everyone has a bad day every once in a while and everyone needs a job, but i think maybe she needs to be reduced in "rank" until she learns that the customer comes first. Above your bad day, above if you like them or not, above if your busy or not. The customer makes your business, i.e. NO CUSTOMER'S = NO BUSINESS. And YOU JUST LOST ONE MORE!!!!
I went to the Westville store to buy a few groceries. My daughter was practicing softball, so i wasnt in a hurry. I sat in the truck and was texting my son in college. When i was done i went in and got some groceries. I came out got in my vehicle and tried to get ahold of my daughter. Only to have local law enforcement knock on my window and tell me the store employees had called in on me. Had to show liscense, insurance and title. Very embarrassing and uncalled for. I have been employeed at the same job for 27 years and am not a thief or a noer do well. I will not do business with any harps again, until I hear of some changes, Preferably drug testing. The store is nasty , and service is bad. Maybe they should do their job instead of harrass paying customers.
I always thought pork steak was about the same price but apparently not at all stores $6.27 a pack of 2 porksteak at your store where Town & Country has a pack of 3 for $4:12
Employees in deli of store 127 Walton Blvd bentonville appear to be high on drugs do you drug test employees really
Doubtful jason in gravette looks like he does an 8 ball a day
Thanks for opening a location here in Gravette Arkansas. As a family of four, we average purchase $400.0 to $500.00 per month since you opened. Recently, I submitted a request to your store manager about "sponsoring" a fundraising event for a local man who is dying of brain cancer. It is scheduled for this upcoming weekend .It's a burrito Fundraiser /Yard Sale. Local news media is covering this event and needed to know who was sponsoring? I called everyday and was told to call back the next day " I'm just too busy right now", was his common answer. So I went down on Saturday and asked for the manager. I introduced myself and asked if he'd had a chance to review or request to sponsor about, $50.00 worth of groceries for the event. He was condescending and said" the only thing I can do is give you a $15.00 store credit". Serious? He makes me wait nearly 5 days for that kind of answer? I am very disappointed and will likely not do business with Harps in the future .
He is One of the worst if not the worst store manager i have ever dealt with. So sorry to hear about your situation. You would however be better off talking to your electric pole. It will have more personality and it does not look like it wants to punch your face in. Please get rid of this guy harps come on! I bet you have people that are working their tails off trying to get a store manager position and you have this guy representing you?
I wanted to write a review on thr harps in gravette arkansas. The town was so happy to get a harps after wal-mart decided to shutdown. The store employees seem to be very friendly. The only thing that brings this store down is Jason the store manager. He is rude, he looks like he would rather fight you than talk to you and on more than one occasion I have witnessed him yelling at store employees on the salesfloor. Harps has got to do something with this guy. With the new cvs opening up right down the road literally a half-mile away you cant have a manager like this driving customers away. I will never shop there as long as he is employeed there.