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Harps Food Stores

Rating
1.940741
Address
P.O. BOX 48
Springdale, AR
72765-0048
County
Washington
Contact
Roger Collins
Role
President
Phone
(479) 751-7601
Annual Sales Est
$339,760,936
Employees
3,000
SIC Code
5122
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Barrbsie - 9 d ago

4

produce waste,

Dear sirs,

could you please inform me as to what your stores do with produce waste, as you are aware there is a multitude of bio and beneficial things that can be done with such waste instead of trashing it for the landfill, I live in the Arkansas Area and am interested in obtaining the waste from some of our local stores, of course your store would be credited for donating this unwanted food to a reliable source for reprocessing it into an animal consumption. Please direct me on who I should contact in this matter?

Thanks

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DW - 10 d 10 h ago

I have been so excited about Harp's coming to Ada Oklahoma. We are in Such neeeeeeeed of a full-service grocery. I have been watching and anticipating your opening. Today I have heard devastating news. Your new store is going to be some kind of discount plus 10 thing......you have to bag your own groceries! What the heck!!!!!!! This is the LAST kind of store we need in town! I know hundreds of people who make the drive to Norman to shop in a "real grocery" store. I am sure now.....with another "bag your own grocery store" coming in....those people, including myself, will continue to drive OUT of Ada to shop.

We have Aldi which sucks in so many ways! There, you box your own groceries. There, you have limited brands. There you have limited products choices and brands no one has ever heard of........They SUCK! And your store is going to be right there with them Just what this town needs, two box your own stores with in a mile of each other!

I realize you all are going to bring in the kind of store you choose regardless of what I say. But when you go BROKE and leave here....it will be your own stupid fault. We have WalMart and that is a horror story in and of itself. We have three independent stores that are sad, tired and old. You could have been the rock star of this town but you are choosing to be a box....freaking.....discount.....bag your own....loser of a store.

Good luck to you and your team who evaluated our need........

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anonymous former customer - 43 d 8 h ago

0

I shopped at Price Cutter in Springdale for around 20 years! Though Wal-Mart often had better prices, overall, I knew too much about how badly an employee, or former employee, for that matter, could be treated. And the customer service was the worst!! I NEVER HAD BETTER CUSTOMER SERVICE THAN WHAT I GOT AT PRICE CUTTER, IN MY LIFE, after Lance Scott started working there. He was so sincerely helpful on many occasions. He knew my first name. He asked about me, and my family. He could tell when I was down, and wished me a better day! Now, I know I was not the only one he went the extra mile to help when searching for items, or had any questions about anything in the store. I KNOW I was not the only one he got to know well, and showed sincere caring. BUT HE MADE THE CUSTOMER FEEL LIKE THEY WERE THE ONLY ONE IN THE STORE, AND IT WAS ALL ABOUT THEM. He was never one to talk about his problems. That wasn't his job. HE WAS A PRO AT CUSTOMER SERVICE. But one day I saw something in him. A sadness he was trying to hide. I kept at him, though he was making lite of things and trying to put on a brave happy face. Finally, he casually said his wife had terminal brain cancer. From then on I asked about how he was holding up each time I saw him. I know he missed some work during the time his wife was dying. But it amazed me how dedicated he was to his work. My understanding is he worked as much as he could, for financial sake too, of course, and went home and took care of his wife at night. Relieving family members from doing so. If I am not mistaken, to hold onto his job he was working while she was in hospice, up to a day or two before she passed. I saw him when he returned to work. And he was doing his job without missing a beat. I have never seen someone spread so thin and still manage to do such a good job with customers. But after the store became 10 Box. It became obvious Harp's was determined to get rid of him. He was being asked to do way too much at once. And I went in on a Friday night and the guy couldn't get anything done for them calling him up to sell beer, because he was the only one who could do so legally. And the store was swamped with customers!!! Never had I seen him look so discouraged and down about his job in all those years!!! He said his hours were being cut, and it was hard getting by.sick from worry!! he said if is hours got worse he was going to lose his home! He was sick. He said it didn't matter because he couldn't afford a doctor visit. Well, I guess his hours got worse, and he got sick and lost his job, because Mr. Scott is no longer there. And I have not been back since the first week of June when I found out he was no longer there. I CANNOT IMAGINE BEING THE ONLY CUSTOMER THAT HAS LEFT. NO WAY! I hated 10 BOX AND THE MAD HOUSE IT BECAME FROM DAY ONE. I stuck around because Mr. Scott had been so kind and helpful over the years. Harp's treated him so bad for his service, no doubt they made sure the poor guy wasn't going to get any unemployment either!!!! I WOULD STAKE MY LIFE ON IT!!! INSULT, (AND DESTITUTION), TO INJURY, I AM SURE! I will never step foot in another Harp's store as long as I live!! I buy everything at Wal-Mart now! Wal-Mart does some rotten things. But at least there have been no surprises. After all these years, Harp's surprised me. You picked a hard working, dedicated employee, and you decided he was expendable; no harm done! That's where you were wrong! YOU PICKED THE WRONG EMPLOYEE TO THROW OUT TO PASTURE. WHY? BECAUSE LONGTIME CUSTOMERS, LIKE MYSELF, "FOLLOWED HIM RIGHT OUT YOUR DOOR!" I would give Mr. Scott a big hug, and wish him well, and offer to help him anyway I could, if I were to see him today, tomorrow, or the next day...!!! So sad what you did... I am feeling a bit sick at my stomach.

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Anonymous - 47 d 13 h ago

1

Linda from Bella Vista AR.

Re: Bella Vista Harps

I have been shopping at Harps since 1995. In my opinion I feel that the store is going down the drain!!! First let me state that there is no issue with the employees. But there are a lot of out of stock items plus you have to watch the use by date. WHAT HAS HAPPENED?????????

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Concerned Customer - 47 d 14 h ago

2

At Store 180 there are underage Cashiers Selling tobacco to Customers. I know that it shouldn't be allowed..And I feel that There should be something done because that's a violation..

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Anneliz - 63 d 13 h ago

0

Harps in Bella Vista has been my grocery since it bought out Phillips. The employees are all good people and they work hard. If you took a poll you would find they dislike the manager 100%. I know that I do. He is arrogant, smart-aleck and does not stock the shelves as did the previous manager who you would find stocking them himself and helping people and even doing cashier work. I average $200 weekly at that store, but with a list of 20 items, 6 were not stocked. They are always out of Mrs. Baird's Bread. Obviously, if the bread sells out the first or second stay it is stocked, it should be apparent they need to buy more. Also, out of Hills Bros. Double-Mocha Cappuccino, but the other flavors sit on the shelves for days with no sales. Doesn't that tell them something? I used to purchase 3 to 4 jars of Herring in sour cream. Don't order it anymore because meat dept. says it doesn't sell, yet the ones in wine sauce are lined up with not one empty slot, so have to go to another store to get it. i was recently waiting at the beauty salon for my appointment when I overheard a lady complain about the BV Harps shelves being empty of product. A couple of others chimed in with the same complaint. I observed the current manager several weeks ago being asked to take a handicapped lady's basket to her car. He displayed displeasure, didn't say of course he would be happy to or display any friendly tone. He pushed the basket full to the brim of groceries to her car, left it there and walked off without loading her groceries or without offering to help her down the slope to her car. I observed her come back into the store and ask his name. She was very upset and I understood from one of the employees that she purchases several hundred dollar a week there. I do not intend to change stores, but something needs to be done about the manager which affects the patrons and morale of the employees. When I rate my experience it will be solely rated on the MANAGER.

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Anonymous - 68 d 11 h ago

0

Ruth, I know that with the on going epidemic of opioid deaths that everyone is on alert. HOWEVER I am on pain management for a SEVERELY injured leg & foot. Recently had surgery to help correct. To the point I see the PM DR once a month for meds. The pharmacist treated me like I was a drug addict. Wanted to know what I was doing with my drugs & why I needed them. None of his DAMN BUSINESS will not fill for me with out calling my Dr. Has filled for me for 8 no. He needs reigned in.

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Katy - 70 d 5 h ago

1

The Rogers Harps on 2nd street has shown a complete lack of good customer service to me. I was driving from Bentonville on a weekly basis to visit that Harps because it carried Best Maid sour pickle slices. I would buy several jars each week, and then they just disappeared. I asked a manager, David, about it and he said to come back after Tuesday because that's when they got their deliveries. I made the special trip-no pickles. I couldn't find a manager, so I called the store. They said they would order some for me. I called ahead to make sure they were there. The girl said they were and that she would hold six for me at customer service. I made a special trip to get them--wrong pickles. She says she will check on it the next day and volunteered to call me. No call. I call the store, and the closing manager said that he couldn't help me at all. He advised me that I would have to call back tomorrow to talk to someone. I told him no. I was trying to support a local business, but you won't work with me. Make me waste my time and gas repeatedly! I told him that I'll just get my pickles from Amazon WITH ONE CLICK! You can bet if they are treating me like that there, others are being treated that way too! I've interacted with five different people there who failed me. That's a culture problem.

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Irate customer - 74 d 12 h ago

0

very irate customer, 10box of springdale employees treat other employess like crap. Type 1 diabetic employee keeps getting phone calls from other meat dept employees when he is late or is unable to work due to the severity of his type 1. Non manager employees call constantly telling him he is faking, when there have been documentation and witness to his episodes of too high or low glucose count. About to file harassment charges because the store manager allows it to happen. I believe manager types should only contact this Diabetic employee not regular hourly. when this employee shows up even if he is late he does his job and has been left in charge multiple times while the managers leave early and leave him to close by himself. The treatment of this employee is unfair and been dealing with it for 6 months. If this continues going to corporate and getting a lawyer for discrimination and harassment charges to pre-existing "invisible" disease that this employee was born with.

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Jim Moser - 110 d 16 h ago

0

I wanted to comment on the local store here in Calico Rock, AR.

We have found numerous items that are on the shelf that are out of date. This is not only bread and short shelf items, but canned goods, boxed cereal, packaged luncheon meats, and just about all the items in the store. This must be a management plan to sell older out of date products at full prices.

We have lived in this community for decades, and have shopped at this store since is was built many years ago. Like many people, our household is spending hundreds of dollars a month in this store, but we are done. We will drive to somewhere else to buy our groceries whenever possible. There are many in this community that have supported this store for years, as we have, and the customers deserve better. People of Calico Rock should not be treated in this manor.

I do not believe it is a local manager issue, as this has been going on through different store and department managers. It appears as a management decision to put inferior products on the shelves at full prices. I have been to other Harp's stores in the area, and do not experience this.

I once worked at Harps while in high school, my first real job. Doesn't seem like the company that I remember.

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Ann Dunn - 131 d 15 h ago

5

Helo! I spend $200.00-300.00 every month at my local Harps in Clarkaville. I wanted to switch from buying my animal (3 cats 2 kittens) foods at Walmart. I bought two kinds; Meow Mix and Best Choice. I put out a cup of each. They wont touch the Best Choice ( too salty? Sour?) and Im upset that the store manager said I may not exchange it for the other brands... I cant afford to buy more (tastier) cat food again this month.

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Roger collins - 136 d 13 h ago

There are a lot of people hoping your company is going to build a store in Richmond, missouri. We have no place to shop except Walmart and we need a store like yours.

Your future customer Linda yallaly

309 n Thornton st

Richmond, missouri. 64085

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Diane M - 137 d 10 h ago

I was very disappointed that a "district manager" made the Bella Vista Town Center store TAKE DOWN the schedule for the Bella Vista Community Concert Band. He/she said it looked "tacky" taped up in the front window and said it had to be taken down. Aren't you interested in the arts or community activities? Goodness! I think that's horrible.

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Sandra L - 142 d 6 h ago

0

We have a store in DeSoto Kansas. I was excited about finally getting a grocery store back in our town. Today was the last straw for me with your company. Here are the reasons:

1. I bought skinless boneless chicken breast. When I cooked them they were tough as a boot and had no flavor. Some with the boneless pork loin chops.

2. My husband bought a large bag of classic salad. He brought it home. It was all brown at the bottom of the bag. He took it back. All the large bags were that same way. The expiration date was 5 days from that date. He advised a manager of the this. He ended up buy two small bags. A week later, we both went to the store. I again went to get a big bag of salad. Same story, none were good. Again, they said they would tell the manager.

3. Today I went down to buy something from the deli. I bought 2 pieces of fried chicken and a small scoop of mashed potatoes and small spoon of gravy. Went to pay for it and they told me it would $10.92. For two pieces of chicken. They said the potatoes make it heavy. That is totally ridiculous.

I have lived out in this area for over 40 years. I do my business in Desoto when ever possible. You can't expect business to come to the city if you don't do business with them. I will not do business again at Harp's in DeSoto. Enough is enough.

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Daniel - 147 d 18 h ago

3

I was in harps on garland a few minutes ago noticed that there was 7 50lbs bags of play sand o.k. the top shelf of a display rack i thought to myself this is a safety problem that's allot of weight on a flimsy shelf what of it collapsed on a child. I addressed out with an employee who only wanted too help me get something off the shelf.

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Anonymousm - 150 d 9 h ago

2

I would like to say that I worked for harps for 2 years. The job at first was really fun, if you closed you left when you closed and the store manager was the perfect balance of boss and friend. Recently, the store has gone down the drain quite a bit. It's quite obvious harps only cares about looking good and beating walmart, they no longer care about the happiness of their employees, which in return makes us get bad secret shopper reports because it's hard to fake happy when you're truly miserable.

The store in Harrison also goes through store managers like a new pair of underwear. They moved our first boss to open another store after him being there for 8 months. Apparently he is the best opener harps had and they had no one else. We are now on our third boss who made the store feel like it was being death gripped by corporate. You can no longer take schedules, apparently they can't afford printer paper. If you close you don't get off at 10, you have to face the entire store before you leave and do all the chores that come with closing, making you stay till 11:30 or 12:00 which is really hard for the employees who are still in school. Did I also mention that you only have 2 people closing from 9-10? They did this because they couldn't top stock and order things right so they were losing money, so instead they decided to cut 7 hours a week. This made closing a really fun job. Oh, you also can't do trash by yourself now because they think we're stealing.

Harps used to be a small time chain that's goal wasn't to beat walmart, but to be the best grocery store in the area. This has changed a lot. Harps moto is "an employee owned store." Well it should be, "Harps, an employee owned store that doesn't feel like an employee owned store."

This would have been the best job I've had, there wasn't all cons. Unfortunately, the store has lost its magic and is fairly obvious due to the overall misery of the employees there. Good riddance.

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Sam - 157 d 6 h ago

0

There is an extremely , bold , arrogant , & provocative harps kitchen employee named LINDY T. who works at the gentry store # 109 , ph # 479 - 736 - 1396 who needs to be either fired from the store , or severe reprimanded at the bear minimum . this woman is harassive and Extremely Disrespective of customers which i have on video and may even post it on facebook & U - Tube as well . And there are other government agencys i will contact as well until this issue is resolved with remedy . This woman does {{ NOT !!! }} need to be working with the public . She may be ok opening boxes in the rear of store not visible to people in the buying area . The better business bureau will be contacted as well concerning this Atrocious person !!!

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Dolores Proubasta - 162 d 16 h ago

4

I have been spending more than $9000/year at your Crossover & Mission Store in Fayetteville. No complaints ... until now, when a live-Lobster tank has appeared by the meat and fish department. Animals in distress, wating to be killed on request is not "appetizing" in Western Culture. It is more likely to turn off customers than to attract new ones. The tank of suffering Lobsters is unlikely to produce the $9000 you stand to lose with my business.

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Paul - 163 d 14 h ago

0

My family and I have been going to Harps at Butterfield since 2002 the ladies there work hard to do great customer service the manager won't even get up to talk to a customer about a store policy!!! Guess he is too good to face the public we won't be back!!! Sad a employee store is got a guy like that running a store!!!!

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R.J. Otto - 169 d 3 h ago

1

4/7/2017 brought items for a family BBQ, to include tomatoes and lettuce. All items were rung up and paid for however upon arrival at home to prepare dinner NO tomatoes and no lettuce. I call the store in Batesville, AR and told the employee the problem and was advised I should have checked the plastic bags prior to leaving the store. This has happened 5 times in the last year. The arrogance towards me for not checking contents of each bag will make the long trip to Wal-Mart worth the time and gasoline. Perhaps Customer Service should be a factor in Harp's employee program and an ongoing condition of employment.

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vesta - 172 d 13 h ago

5

Why have Harps in Noel gave Aaron Williams his rasie he has been there over a year? and why dont they gave him more hours he drives 24 miles round trip to work and they will not gave him any more hour he is a good worker, and why can he not work in the one in anderson mo he does live there i am not doing this so they can get rid of him he needs the job bad he needs more hours to work and he needs his rasie to and health inc.

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Jerri - 175 d 7 h ago

4

PLEASE!! Get rid of those plastic containers for the Deli in Rogers, Arkansas. People with arthritis CANNOT open them. It took both my husband and myself plus a knife to pry it open. I have told them I cannot open them and the answer I get is a shrug as if that "is your problem".

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Anonymous - 180 d 15 h ago

I found out that this IS NOT the website to get in touch in with Harps with. It is not run by or checked by Harps. Go to the Harps website.

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Anonymous - 187 d 7 h ago

My name is Jim Willis. To whom it may concern .issue is MRS. BAIRDS BREAD. Was told that your store in Inola Okla is discontinuing this item. Very sad your store has every thing. PLEASE KEEP THE BREAD ITEMS YOU HAVE NOW. SIGNED JIM WILLIS INOLA OKLA

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LADONNA BRIGHT - 187 d 8 h ago

SORRY FORGOT TO TELL MY NAME FOR THE POST ABOUT SEMND IT TO MY ADDRESS YOU HAVE

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