Rented a vehicle in Chicago Midway for the weekend that was stolen the night of our return to California, I notified the clerk at the counter gave her the keys, and didn't give it another thought since we had added insurance to the rental, however I noticed there were pending charges that increased daily by $100 for 10 agonizing days from Hertz, in addition to receiving daily robo calls form Oklahoma to return the vehicle that I informed them has been stolen?!@(hidden) out through my own research that the vehicle got towed and was sitting in a tow lot for 10 days on the South Side of Chicago...in the end I was only charged for the rental however, there has to be a protocol at the counter for stolen/towed vehicles. Going forward @Avis their rates are better as well
Rented a car through Priceline from Long Beach CA Airport. Got charged for insurance twice. Once by Priceline and once by Hertz, even though I had a 30 minute conversation with LB Airport front desk about existing Priceline coverage. Was told I could get $$$ back if I got billed twice. Now Customer Service, as well as the Manager of the LB Airport location, refuse to provide a refund. They say "We wouldn't ever advise a customer they could get a refund on a Priceline rental." But in fact, Hertz had cancelled the Priceline rental, without consulting me, and used their own reservation in it's place. So I ended up paying BOTH, and it was the Hertz coverage that was unnecessary. Not to mention when I returned the car, the rate they charged me somehow jumped $21/wk, they didn't credit my Promotional Code (PRC) provided at time of rental, and I got hit with additional taxes due to inflated and incorrect charges. I'm calling the Executive Offices on Monday in New Jersey, and they can deal with this, and they'll be getting an earful about the rudeness of both Customer Service, who told me "it's your fault this happened" and the branch manager, who told me, "I don't believe we said that, so I'm not willing to credit you the money" even though the return location manager could verify every single issue I raised was in fact legitimate.
@Hertz Dear Hertz, rented at LAX last wk. Returned w/full tank. Got bill/charged to fill tank (?) Call daily - 30 min wait times. Help pls!
@AvisWeTryHarder about to walk out to @Hertz and never return to Avis again. super slow service. Still waiting for car
Hey, @Hertz. Loving the email notification with the stall number of my rental car. Like having my own gold board on my phone!
Totally unimpressed @AvisWeTryHarder for charging for mileage despite what my contract said . . . back to @Hertz for me!
RT @mwalker117: HUGE thank you to Jesse, Patrick & Dee at @hertz Doubletree, Thornton, CO for the superior customer service on our last minute rental!
Tigard @hertz wanted to charge a one way rental and $9.29/gallon after the car wouldn't start with a corroded battery. #noway
phillip @hertz pdx was fantastic after a 5 hr ordeal w the rental breaking down. if only the guy in tigard wasnt so dense.
HUGE thank you to Jesse, Patrick & Dee at @hertz Doubletree, Thornton, CO for the superior customer service on our last minute rental!
Good on you @Hertz for driving my family of 5 to the BOS airport in our rental car so we didn't have to schlep our bags! #thankyou