Predatory sales coercion at the LAX rental counter. Avoid Hertz.
Hertz is exactly what it's name says HURTS... DO NOT rent from this company... u cannot get in contact with anyone when something goes wrong on their end. They aren't so quick to give you your refund but are quick to take a payment... oh and by the way... They do not know any numbers to corporate or anyone else.. so they say... haha shocked they are in business this long... take heed to the reviews MORE BAD THAN GOOD ... Do NOT take a chance with this company!!!
THe Rental from Hell
reservation number H(hidden)
All ok till check engine light came on on road from lake cherokee to Henderson Texas. Also low power engine reduction.
Limped back to my daughters. Called Hertz Roadside Assistance and after 12 minutes got connected. Asked to have car picked up and reserve another car. Had to call customer service- took 6 calls total on hold 1 hour 12 minutes to reach a person. No cars available except at Dallas Fort Worth Airport- 3.5 hours away. I could ride in tow truck to pick up new car. This was at 7Pm. I had to be in Houston the next day. Finally had car picked up and towed to Dallas and asked to have rental reservation cancelled. No one at Hertz 800 numbers could cancel reservation- only when tow truck delivered car to airport could reservation be cancelled.
The next day to checked on line to get to see if reservation was cancelled and re billed for 3 days instead of 7. No record of reservation. Call counter in Dallas Airport- The confirmed car was returned.
No email received for recalculated charges- No record of reservation on WEB or Mobile APP.
Tore up GOLD CARD
Contacted CC company to dispute charges.
Funny try emailing Hertz customer support and it doesn't go through, and has an error..... my story pasted below
I am a disabled veteran and am a Hertz Gold Member, I had booked my rental car for Denver weeks prior, also called the day of before heading to the airport for my flight, to MAKE SURE that my car would be ready as I was getting in late and didn't want to wait around while looking for a car with HAND CONTROLS. As I arrived to Hertz gold, my name was on the board, however there was no car with hand controls in the gold members area, not only that but there was NO CARS WITH HAND CONTROLS available at ALL! Not only am I annoyed by this, but I am even more angered by the fact that HERTZ tells me to pay for an uber to get to my hotel (40-45 minutes away) and that they would reimburse me... Well if you couldn't get my reservation properly, I am not trusting you to pay me back for an UBER when I had a scheduled (AND CONFIRMED) hand control rental car. Finally at 3:00am I was able to get Hertz to provide me with (A LYFT DRIVER) that HERTZ apparently has a contract with for doing such drives??? WHY WOULD I BE TOLD TO GET AN UBER WHEN YOU HAVE A CONTRACT WITH LYFT? I do not wish to waste my time being annoyed at the person who answers the phone before getting to a manager, as I am sure I would take my frustration out on someone who ultimately can't do anything for me anyway and would need to speak to a manager afterwards.... So please lets avoid this and have a manager give me a call please, otherwise I Will be cancelling my SCHEDULED rental car for Sacramento later this month, as well as my membership and any future traveling.
I looked a reservation 3 mths ago for my vacation in wilkesbarre pa. I called 8 days before to confirm, and they put in the wrong date for 3 days later. They told me in order to get the vehicle that I wanted on that date I would have to drive 2 1/2 hrs to get it and then drive it back, or I can call in a couple days to see if they had 1 available. I called and now they don't have my reservation at all. Called Head quarters to problem solve and got no where. Shame on this company. Do not trust your reservations with them.
Hertz location 229 SE 2nd St. Miami, Florida 33131
I rented in Fort Lauderdale airport and the service for a Gold Member was excellent, I returned the car back to this location in Miami, the place was dirty, it was a parking garage had to drive to the fifth floor to drop off. No resource to pick up your car and go like the Fort Lauderdale location.
Came back from the cruise, waited for over an hour to be picked up, soaked in the rain. Three Hertz van passed us by filled with people. Said they had 3 more vans coming. Called 3 times, I was hangedup 2 out of the 3 times.
Picked up a car at the gold member section and the girl wasn't friendly, didn't really look she wanted to be there. Reserved mini van, they didn't have it, although we saw one there, excuse it might be reserved already, didn't bother to check. Gave me a sequoia, tank 1/2 full although it said it was full. The parking was dark, and this big truck was crammed between another car and a pole. What happened, the mirror was hit by the pole. Went downstairs to gold member desk, upset and stood there listening to one of the guys talk about his college experience and asked if he wasn't doing anything can he assist. His answer, didn't someone take care of you already, no I'm standing here for my health. Had an attitude problem through out the entire set up of the claim. Asked me if I still wanted to rent from there, really!!! Yes, we need to drop off friends at the airport and need a car. They gave us yet a bigger car which we had to go back down to exchange for pathfinder.
The entire ordeal took 3 hours before we got on the road.
Asked for a manager he was upstairs, nowhere to be found.
This location is in need of an overhaul, they are in a parking garage cleaning cars, dark for customers to get out. I work, consult, trained in customer service, these employees do not value us as customer and our company has them for corporate discounts for our employees. Horrible experience, will file a complaint as soon as I get home.
I was a previous employee of hertz PHL location. I must say the location is HORRIBLE I do not recommend anyone to work there. Management is horrible, communication is bad and not only are they unprofessional their extremely rude! I was employed for about 8 weeks when I finally decided to put my 2weeks in.
Let everyone know about the lack of customer service on the Never Hertz Facebook page!!
Let everyone know about the lack of customer service on the Never Hertz Facebook page
I rented a car( 581541240) in Atlanta this weekend 5/19/8 to attend my nieces graduation and while driving from the airport to my hotel. I was met by an infestation of spiders coming out of the headliner down the windshield. I am wrecked the (2017 Jeep Compass) suv trying to kill them as they were coming out. I made it to my hotel and called 800CARGOLD and was handled by an extremely unprofessional agent. Being upset about the danger I just overcame. This guy took me to another level. He had the car towed from my hotel and did not provide me any additional options. I am seeking legal counsel at this point.
went online to ret a car for 290 and were charged 695. Bait and switch.
Why is it that so many will completely disregard their God-given ability to reason and have it supplanted with the nonsense of "experts"? This is what happens to many college people. They call it "education" but it is really indoctrination. Once hooked, you are then little more than a ZOG serf.
You have my business !
Thank you for the courage to break ranks with the NRA. This is a trend that Hertz and others are leading.
I call on all NRA members, their families, and all responsible gun owners in America to boycott Hertz Rental. The buffoons that run Hertz are sure losers. The customer may not always be right, but the customer is always the customer. Hertz has now managed to piss off at least half their customer base.
99*** BUSTED AGAIN: TEACHER IDENTIFIED SHOOTER AS POLICEMAN IN FULL BODY ARMOR!
I have hunted for this video because it keeps getting deleted off of Youtube. When you see this, you will understand why.
There are many good reasons why I never entertained the notion that the patsy did anything at all, and here is another one. This was taken from an NBC news broadcast of an interview of a teacher who actually saw the shooter as the shooter was shooting. She said he was in "full metal garb" including helmet, face mask, and full body armor. She identified him as a police officer, because it was the type of outfit SWAT would wear. There is a good reason why there was no surveillance video!
I am not a member of the NRA, but I support the 2nd amendment. I nor any of my employees will use Hertz or any associates until you reverse your position.
When are people going to realize gun control/confiscation ALWAYS goes before genocide and killing of that country's citizens. Wake up. This is what happened in China, Russia and numerous other countries. Do your research. When you support gun control/confiscation, you go against the Constitution which is what America is founded on. Why do we think the government will protect us? Look at what happened in Florida-every agency from the FBI to the local police did not protect the kids and teachers. I vote with my money and will not support anti American company like this.
Will not be renting from Hertz again-why don't you learn about the 2nd amendment which was constructed by much wiser men than yourself.
Hertz is chosen to make a business decision that alienates so many. A better response would have been more appropriate such as both sides need to come together on this very tough and dangerous question of gun ownership. In addition to tougher background check and storage of all firearms. It is very difficult to argue against this statement. You just upset a whole lot of folks.
When is Hertz going to end its relationship with the NRA? It is disgraceful that you continue to associate with an organization that does not support safety in our schools and is paying money to our congressmen to stop reasonable gun control legislation.
I will never do business with Hertz again.
theives at islip airport
Booked a car rental with my BCTGM union card which had a cdp# a code for a discount for union members.
gave my itinerary for the rental specified july 20th thursday pic up at 8 am return on july 23rd sunday 12 pm.
was given a confirmation number H35414508C4. Went to islip airport pic up car gave woman cristine my credit card, i asked why because i already made the rental on phone she needed it and also license which i provided signed a waiver so i was the only driver. Sunday the 23rd of july returned car and was told bill was 700 .I said how can that be i paid the 191.45 with credit card over the phone when i booked it on july 6th, Somehow they have me down for the car rental from 8 am to 12 pm on thursday july 20th. Four hours I even mentioned i needed an ez pass was going to virginia. she put the wrong information on the computer i am disputing this outrageous charges and writing to attorney general of ny
Rented a vehicle in Chicago Midway for the weekend that was stolen the night of our return to California, I notified the clerk at the counter gave her the keys, and didn't give it another thought since we had added insurance to the rental, however I noticed there were pending charges that increased daily by $100 for 10 agonizing days from Hertz, in addition to receiving daily robo calls form Oklahoma to return the vehicle that I informed them has been stolen?!@(hidden) out through my own research that the vehicle got towed and was sitting in a tow lot for 10 days on the South Side of Chicago...in the end I was only charged for the rental however, there has to be a protocol at the counter for stolen/towed vehicles. Going forward @Avis their rates are better as well
Rented a car through Priceline from Long Beach CA Airport. Got charged for insurance twice. Once by Priceline and once by Hertz, even though I had a 30 minute conversation with LB Airport front desk about existing Priceline coverage. Was told I could get $$$ back if I got billed twice. Now Customer Service, as well as the Manager of the LB Airport location, refuse to provide a refund. They say "We wouldn't ever advise a customer they could get a refund on a Priceline rental." But in fact, Hertz had cancelled the Priceline rental, without consulting me, and used their own reservation in it's place. So I ended up paying BOTH, and it was the Hertz coverage that was unnecessary. Not to mention when I returned the car, the rate they charged me somehow jumped $21/wk, they didn't credit my Promotional Code (PRC) provided at time of rental, and I got hit with additional taxes due to inflated and incorrect charges. I'm calling the Executive Offices on Monday in New Jersey, and they can deal with this, and they'll be getting an earful about the rudeness of both Customer Service, who told me "it's your fault this happened" and the branch manager, who told me, "I don't believe we said that, so I'm not willing to credit you the money" even though the return location manager could verify every single issue I raised was in fact legitimate.