Hertz reginal managers are corrupt lying stealing assholes. Branch manGers steal sales from employees who make them. Seen first hand what they do and will expose them for the corrupt thiefs they are. Only in Massachusetts.
Terrible service, I was told that the car was new and clean. The car was filthy and 2 years old. When I called the manager it took three times and I was kept on hold for over 20min. The Manager that I spoke to was Carlos and he still could not resolve my charges. Now he says that the director will call me on Monday. Its now going on 5 weeks and no resolution.
Well after calling 4 different times for the Hertz center in San Antonio I finally just called my credit card company and reversed the charges. Extremely poor customer service. I have a copy of my receipt that even shows a negative for what I owe and they still charged my credit card.
Hertz Jefferson Parish Community Development fair Housing Alliance Direct TV witnesses Booking Buddy list State Farm next generation total life finanal expense Gold seal of Transparency American Chronic pain international studies fbi victims Whistle blower witnesses protection pain killers statement forwarded To (Martam)Jefferson Parish Alliance of concerned Citizens forward claims to National fair Housing Alliance Help in uncovering unfair tactics used causing family personal injuries , Hardships, identities theft victims blocking IMAX difference VR complaints forward To Byron Lee Overviews on Louisiana Fair Housing Discrimination Act acknowledgements evictions lawsuit verification filed by Isaac Williams Jr married to Trina Daniels Williams in Eastern District federal Louisiana fAIRHOUSING discrimination act Reference # (hidden) Bank of Better Money Habits GSA United States Rentals Wells Fargo Banks of America Citizens Health Food And Utilities lines main outage Broke on Trina Daniels
Sent from my iPhone Trina Daniels Williams and Isaac Williams Jr
When people receive bad customer service there always quick to complain but it's very rare we hear about great customer service so I felt I needed to send this email as to pass along the great customer service I received from your Garners Ferry Road branch.
I'd like to compliment one of your employees, Chase Carter, for the excellent service he, along with his entire staff provides every single time I visit their branch. However, Mr. Carter's professionalism far exceeds my expectations. He is always incredibly helpful. I often ask the person who's helped me if they can point me toward their manager before I leave the store. And on my first visit, I was amazed to find out that the person helping me actually was the manager.
I visited this location several times, and I have to say that the entire staff's attention to detail, great communication skills, and ready smile has always made the experience even better than I expected. I would hope that more customers have taking the time to let you know about the customer service they've received at the Garners Ferry Road branch. I believe in being honest on surveys, but I also believe that is it more personable to directly contact supervisors.
I've told many people in my circle about the experiences I've had at this location, in hoping that it would bring future clients to the establishment.
Such a commitment to great customer service is to be commended. You can be sure that I will continue to do business with Garners Ferry Road branch for years to come.
Kudo's to Mr. Carter and his entire staff!
I rented a car in Illinois and it was a rainstorm that evening. They are now claiming engine damage and charging me almost $3000.00. Be careful with Hertz! I refuse to ever rent from them again and I am taking them to court on this.
I will never use Hertz again! This afternoon (10/5/18) at about 4:45-5:00pm I took my son to the Hertz at 1100 Easton Rd. in Horsham, PA. When we arrived we spoke to Shannon (the Assistant Manager). My son asked her if they met competitor's pricing and she said that they didn't. I quickly reminded my son that the lower price we were quoted for the weekly rental was actually from another Hertz. Shannon asked us which one and I told her that it was the one in Colmar, PA. She arrogently said then why didn't you go rent from them? I said to her that their Horsham, Pa location was along our route. I asked her how can they charge a different price for the same rental arrangement and she said different locations can charge different rates. I said that I didn't see why since they were only about 15 minutes apart and both Hertz. I asked to speak to the manager and she said she was the assistant manager. I said then you should be able to giive us the same rate or an equivalent discount. She said she couldn't because she didn't know the codes. So I asked her again to call her manager. She said that he (George) probably wasn't available but she would call. She reluctantly called and I guess he told her not to meet the other Hertz location's price or give us an equivalent discount because she got off the phone and told us the same thing. I told her that I didn't like the way we were being treated and that I was going to take our business elsewhere and make a complaint to Hertz's corporate office. She immediately called her manager again, but went outside the building to talk to him so I couldn't hear what she was saying to him. After about 10 minutes she came back in and told us they weren't going to rent to us! I'm sure she must have lied and exaggerated the situation to her manager! At no time did the manager ask to speak to me to see what he could do to make sure I was a happy customer!! I told her I would never use Hertz again! She was so rude!!!!!! So much for them providing the highest level of customer service as their Facebook page states! I hire people everyday and I would never hire someone that treated customers this way!!!! I couldn't believe the arrogance of Shannon or her manager! They truly didn't care how they treated a customer!!!!!!! I wish I had read some of these posts before wasting my time!!!! I will also be contacting the corporate office! Both Shannon and her manager George should be fired !!!!!!! Apparently this must be the norm for Hertz based on the other posts I've read!!! It's a wonder they are still in business!!!
Lemar thompson & Natasha of the RVC NY location screwed up their paper work& due to their screw up they robbed my bank account of 1050.13... believe me they will be going to court & if I have my way will lose their jobs over theft & incompetence
Rented a car from Hertz at Bush International in Houston. Everything went fine until I received my emailed bill. On the bill I was charged $23.70 for a fuel fee. I called, thinking it would be an easy fix because I had turned the car in with a full tank. Also, the plain math did not work. I was given the vehicle with a full tank. I only drove 127 miles. I was charged $23.70 at $2.60 a gallon, which would have meant I used over 9 gallons of gas. Which would have meant the Chevy Impala that gets 22-30 mpg was getting a whopping 14 miles per gallon on entirely highway traffic. BS...right? Not according to Angel, the person I spoke with in Hertz customer service. My only option was to produce a receipt for the fill-up. When I asked for a supervisor I was put on hold for 15 minutes, she come back to inform me that the charge was "accurate and I needed to pay it." I asked to speak to a supervisor and was put into a queue that lasted for an hour before I hung up the phone. This is not the first time I have had this issue with Hertz. My experience has been that you charge these fees on business cards and assume it will not be caught and paid as part of "normal business expenses". Now I have to take time out of my life to prove to Hertz they are ripping my company off. I am going to make sure the word spreads on these fees and I will be filing a formal complaint with CPP and the Federal Trade Commission.
I rented a car well in advance of a vacation into Canada that my wife and I were taking. We arrived at Buffalo airport. The attendant gave us the keys and told us where the car is. We took our luggage to the car and left. It wasn't until I drove a short distance that I realized that the car had no navigation. The attendant had not offered any other car considering where we were going. It started raining pretty good and I turned the wipers on. The windshield became very smeared with something on the blades. I turned on the washer and it made it worse. I had to get out of the car while it was pouring and had to wipe clean the blades and clean the windshield. The wipers worked okay after that. When we reached our first destination, I had to flush the washer reservoir. We had to get a GPS so we could reach all of our destinations. When we returned the car back at Buffalo, I told the attendant what happened, he didn't seem to care or respond. I accidentally left my expensive 35 mm camera in the car when we left to catch a flight to Washington DC. When we arrived in Washington DC I realized that I had left the camera in its case behind the drivers seat. I called two different numbers and no answer. I called a third number and was told to fill out a lost and found report. I did. And still no camera. It's now been three weeks. How could an attendant not see the camera and turn it in? Attendants should be held accountable for anything left in a vehicle especially when it's a large item. So now I don't have my camera with extra battery and charger and all of the pictures that I took for most of our trip. Thanks Hertz for making our trip memorable!
I made reservations for a car for 1 day to drop off at other location.
When i got to hertz there were no economy cars in the lot .
The attendant said id have to wait , the cars come in all the time..
I asked for an upgrade she said she couldnt do that.
Then another lady working said oh go ahead she only got it for 1 day.
Then she ran my card and twice which caused the bank to freeze it for strange activity.
So then i need another credit card ,so i have been charged four hundred dollars for a 34 $ rental .
So i called to talk to customer service and she says yes she can see the mistake and that she would fix it and i would receive an email.
I have NOT seen it yet.
Due to my awful experience today I will not rent from hertz again..
They give wrong information and then change it all when your there to get your car.
Too much stress when there is four other companys in the airport.
Then they tell me because i booked online with priceline that drop off at lansing airport would cost me 200$ .
I could have taken a limo for cheaper than that.
Hertz said that I would have to return the rental car that Amica Insurance rented for me after an accident. They claimed they could if I was a body shop? I am a Navy Veteran, 71 years old I can not recommend HERTZ, it HURTS.
I made a reservation and paid for a rental on Hertz we site on Saturday night and was called just before my pick up time on Monday that they have no cars. Wife is flying in to meet me in Bremerton before I leave for an extended deployment. Thanks Hertz
on 4/16/18 my husband and I rented a car from Thrifty at the airport in Punta Cana, Dom. Rep. The agent was polite and discussed insurance which we declined since our credit card covered us adequately. The agent marked declined, we signed and paid the 2-week rental in full. When we returned the car on 4/30/18, the agent, Daniel Santana asked us to pay $605.60 for insurance. We explained the contract, he pulled the copy out and it clearly stated declined and paid in full. He still insisted we pay and that he wouldn't close the acct. if we didn't. He was extremely rude and wouldn't even provide us with a copy of the signed contract saying "its our company policy to only give you an unsigned copy." Needless to say, we disputed it and didn't have to pay it through our credit card company. But you should know we will never rent from your company again. and I would hope your company would do something about this employee who obviously was trying to "pocket" the money and cheat your company. No management was around and there's no company I know that would try to collect for insurance AFTER you have driven the car for 2 weeks.
I think it's hertz in general I'm Jennifer Herrera from phoenix az and it sounds like they want to get the money also could be alot of bad representation but God we are from such a far distance I'm currently being charged for a rental that didn't turn on and had it over the weekend because of the rental location being closed I've tooken what ever procedures on my behalf to go about the issue when it was happening and ended in a nightmare
I am a platinum member/president's circle with Hertz x 4 years and i am extremely disappointed with your corporate/administrative office..... your phone calls, emails and text towards me makes my family and I feel violated and portrays a defamation of character. Over the years of doing business with Hertz I have never encountered such disgust as of now (ongoing issue re extension/extra deposits, since 8/24/18 - present)....My family and friends have been loyal to Hertz for over 50 years both as employees and clients. And now after this terrible terrible experience we are contemplating changing rental company. You guys treat us like common criminals instead of communicating live and in person (just as if im picking up rental live) your office decides to send threatening emails, text instead.... not professional
Oh no don't say I looked up Hertz corporate trying resolve a difficult matter where I'm getting charge for a vehicle that doesn't turn on I had it since over the weekend because my rental location is closed and opens on Monday now it's a nightmare of fees etc
To: Mr. Gasim Haron, Dallas, TX
Words can't express my gratitude in your assisting me during one of the most difficult periodsthe loss of two family members and, on the same day. I was already stressed by having to fly in from Georgia the actual day of one of the funerals and arriving on time. Ibrahim, the Reservationist, had given me such a difficult time and was extremely unpleasantthus the bewildered look on my face when searching for the rental. When he instructed me to "just turn right and that I'd see the black car" which as you know had already been reserved, it only added to my frustration. But then you magically appeared with a friendly smile and can-do attitude that eased the pain and frustration. Mr. Haron, truly, we need more people like you in the world who actually take the time to listen and respond to the needs of your clients. I was about to cancel using Hertz for the second time but you stepped in, along with a friendly supervisor from Corporate to make things so much better.
Also, thank you for calling my phone when I had temporarily misplaced it. You even smiled to let me know that it was okay and not only that, you sincerely expressed and mentioned the loss of my loved ones as you found suitable transportation for me to arrive almost in time for the service.
Mr. Haron, I would be remised if I didn't send a letter of gratitude to let you know how you made me feel, which I also mentioned to my entire family!
I want to tell everyone how disappointed i am with the service I got from Hertz. My daughter and her boyfriend reserved a car and went to CA to visit family. Got to the airport and they wouldn't let them rent. She is 19 will be 20 in 2 weeks he is 24. I am a Gold member so I called Hertz in Long Beach, CA and sent them there. They were out of vehicles. I had the guy make sure their id's and credit cards were appropriate, he said yes. So they waited a day and went back and got the car and then were told they wouldn't accept the credit card because she was not 20. Are you f'n kidding me?? So now they have wasted 2 of their 5 day vacation and are using uber which so far has cost almost 200.00. They guy that told them yesterday that everything was fine was absolutely no help in trying to figure out what to do. NO customer service at all!!!! I am a corporate traveler so I will be changing rental companies and will tell everyone in my office to do the same.
There seems to be an issue with 12 passengers van. Jermaine Tyner Hertz Local Edition 41775 Michigan Ave Canton Mi 48188. I reserved 3 vans over a year ago. Received a call stating these vehicles were discontinued 2 days. Mind you my trip is this coming up this Friday 8/25/18
In previous years when I had the need to use a rental car for an accident or for personal use I always chose to use Enterprise Rent A Car for the reasons of great customer service and guaranteed vehicle type/class. After I was contacted by State Farm's claims team and they recommended Hertz instead, I was shocked but still willing to use them because I value the brand of State Farm insurance as well as the outstanding customer service and the personal touch they consistently deliver.
After receiving all my claims information from State Farm Claims Team A, I was later contacted by a representative from Hertz Rent A Car and they were able to set up the reservation date and time I wanted. At that time I asked if they could make sure I received an SUV similar to the same size as my GMC Yukon. They assured me it would be a large SUV, but may not be the same vehicle. I was fine with that but I called the branch at 2919 Capital Blvd. on Friday Aug. 10th to double check and make sure they would still honor that and they also reassured me they would have that size of a SUV for me. On Saturday morning I called the Hertz branch on Capital Blvd and talked to Jeremy and he said they didn't have a large SUV for me at the time but they were expecting some returns soon. I then asked if they were expecting a large SUV and he said I don't think so but let me check and I'll call you back. I said that's fine but I need to hear from you within 15 minutes at the latest because your branch closes at noon and if I need to make other arrangements I need to know within that time period. Jeremy agreed and assured me he would call me back and when he did he said he had a large SUV for me. When I arrived at the branch on Capital Blvd it was very crowded and it seemed the building was too small for an apparently increasing growing business. There was 4 chairs available for customers which were taken and another 4 people standing in line waiting to be helped, as well as 1 customer being helped by 1 Hertz employee. The 2nd employee came in to help after about 15 minutes. After arriving at 10:40am on Saturday Aug. 11th, I didn't get helped until about 11:10am and at that time I was informed that I would be driving a 2018 Nissan Pathfinder. This vehicle looks like a crossover vehicle which is definitely NOT a large SUV but the Hertz rep was really trying to convince me it was in the large SUV class. This is a lie and it seemed he was just trying to get me in the vehicle and out the door because they were overloaded with customers. I was then told they would try to find me a large SUV from the Wake Forest office. Of course they didn't have anything available. I suggested trying the airport office because I know they have a lot of SUV's and he said he would check. After about 15 minutes they told me they could get a Nissan Armatta which I was fine with driving. They told me that vehicle was up the street at the dealership and they just needed to run and pick it up. During this waiting period the time gets to be 11:45 am and no word on how soon the Nissan would be there. Most rental car offices close at noon on Saturday's so I made the decision to check with Enterprise next door to Hertz and found out they had 1 Chevy Suburban reserved for someone but they did say I could take it if no one showed up for that reservation. Enterprise called that customer for me to see if they were coming in and they came outside to let me know the SUV was mine if I wanted it. I immediately called the claims department and asked them to transfer my reservation to Enterprise and by noon I was in the SUV and on my way. The sales associate from Enterprise allowed me to rent that SUV for the State Farm rate even though the Enterprise rate was $10.00 more per day. This is the same type of customer service and personal touch I feel when I come to any Enterprise office.
I think Hertz Rent A Car and the executive staff need to be aware of the type of service being rendered in the Raleigh are especially for insurance replacement since this is a new niche Hertz is eager to enter. I think the gentlemen at the Hertz store on Capital Blvd did what they could or allowed to do for me while I was there but those guys were completely overwhelmed and understaffed to handle that customer base on that day. I don't know a lot of things but one thing I do know is the rental car business. Enterprise is the golden standard when it comes to insurance replacement and I think Hertz jumped into a niche they were not prepared for or didn't do all their due diligence before entering the insurance replacement business. Maybe you can find out where the struggling areas are and staffing issues they have to increase revenue, perception and customer service so that loyalty will follow your company the same way I feel about Enterprise Rent A Car. Mr. Frissora I have to say with the level of service I experienced on Saturday Aug. 11th I will definitely not be renting a car from Hertz again unless something drastic changes. I hope these comments help the company but I can tell this area needs leadership at the Vice President/ President level of Insurance replacement. I hope this email finds you, your staff and your families doing well.
Mr. Mark Frissora. Chairman and CEO,
My husband and I live in Texas and some summers the Grandchildren come to visit us. Others summers we visit with them in North Carolina. We decided to use Hertz as our sole rental company. For the last three summers we have booked a van or SUV for our family of six to move around and travel from place to place. We often take a long trip or two when we have our grandchildren. We always reserve our van/SUV around February and I always request that the vehicle has enough luggage room for at least three suit cases. We have had so much trouble trying to get a descent van. This year we picked up the SUV in Raleigh, N. C. and it was a Nissan Pathfinder. It had virtually no room for luggage. We had to stack the luggage in back all the way up to the windows and were unable to see out of the back windows. We also had to put luggage in between the seats where our Grandchildren were riding. My complaint is that if my request goes in I should be able to get the van/SUV that has luggage room enough for us. I make the same request but nothing changes. The lady,in the Raleigh Gold Plus rental office said in order to get a different vehicle, we would have to pay about $105.00 extra per day. I may have to change rental companies. You may refer to my husband 's Hertz Gold Plus number. It is 64930145. We would appreciate if someone in the Executive office would check on making sure customers get what they request. We have been faithful customers and really like using Hertz as our principal rental car provider. We look forward to receiving a response soon. Thanks so much. Joyce Brown
Memorial blvd location in Lakeland, FL associates neglected to notify me that my Insurance carrier stopped paying the rental claim on 8/1/2018. Sadly, this could of been avoided with all the calls I placed to them ranging from 8/2/2018-8/9/2018; not to mention I was in-person on 8/4/2018. Consequently, this resulting in out-of-pocket expenses of $290 paid on 8/9/2018(the original rental coverage date)
I rented from the Atlanta location this weekend for a one day trip. Headed back to Atlanta I looked out the window and say the back side panel flapping. When I stopped to investigate, the bumper was almost dragging the ground. It took 3 hrs. to get a tow truck and I had to go back to where I came from in order to get another car. once the car was loaded on the wrecker and we started the journey, the tow truck driver called may attention to the from panel on the care that was also flapping. Then we noticed the markings on the front panel indicating that there was a problem with the car that apparently did not get fixed. I missed an event that I was trying to get back to. All of the agents were apologetic to my experience until I got to the manager who gave me the name Kevin. I later found out the name for Kala. He continued to talk over me, spouting Hertz policy for fixing cars that had the mark on it and that the markings was a clear indication that the car was fixed. He accused me of have done some type of damage to the car when there was no damage at all. If the car was indeed fixed the bumper would not fall off nor would the front panel be flapping.
Your company is the worst for customer service. I received two certificate s for 50 dollars for renting a car that almost killed me which I only received 100 dollars for my horrendous experience and no one would help me. Spoke with a supervisor named
Clint I'd number 1492 and he said I can't do anything about the certificate expired June 30th when it was issued in November.