Information, reviews and public commentary for US companies

 

Hibbett Sporting Goods Inc

Rating
0.625
Web
www.hibbett.com
Address
451 Industrial Ln
Birmingham, AL
35211-4464
County
Jefferson
Contact
Michael J Newsome
Role
CEO
Phone
(205) 942-4292
Fax
(205) 912-7290
Annual Sales Est
$377,534,000
Employees
4,100
SIC Code
5941
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Anonymous - 57 d 17 h ago

0

I was just in the Columbus,MS in Leigh mall. I was assisted on by a nice young man but his manager was just as nasty and mean as a pit ball. I will NEVER spend any more money at that location....... EVER

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Lawrence - 89 d ago

0

I'm normally not the one to leave bad reviews but my experience today at the Hibbett Sports in Jennings Missouri was the most unprofessional and disappointing customer service I've ever received. I went to the store to return two pair of shorts I ordered online that did not fit. I walked in the store only to see an associate sitting down near the shoe section on a bench looking at her phone. After not being greeted I approached the counter only to see Candice (Asst Manager) who also didn't greet me. She grabbed my receipt then meticulously inspected both pair of shorts as if she was looking for signs of wear. I asked her "how are you doing" to try and break the ice because her demeanor and pessimism brought really bad energy. She replied back with have these been worn? I immediately explained that I ordered the shorts online and when I tried them on they didn't fit and my size wasn't available online anymore. She continued to inspect the shorts so I became offended and asked is there a problem. She said " well I see a crease in these shorts". Keep In mind that both pairs of denim shorts have all original tags and stickers on them with no signs of wear. I also explained to Candice that I have been a very loyal customer for years and I would never wear merchandise and bring it back for return. She then threw the receipt on the counter and said "well I'm not returning these since you wanna get Smart, you can go to another store or come back for Jeff to return them". I said " are you serious" I could not believe an assistant manager would treat a customer like this. I called the corporate office after leaving the store and the representative I spoke with called the store to find out when Jeff the store Manager would be there so that I could return the shorts. After the representative got done speaking with the Assistant Manager Candice, she informed me that Candice said the reason she didn't return the shorts is because she didn't feel safe. So in other words Candice flat out lied to the representative making me appear as the aggressor in order to protect her nasty attitude and unprofessionalism. At no point was I irrate or confrontational. I can not believe what I walked into today, all because I wanted to return some shorts I ordered online. I understand people have personal issues and bad days but I did not deserve this experience today.

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David - 180 d ago

0

Came to your Morristown Tn location. No one in your store never came and ask if we needed any help. They stood the cash register playing and cutting up with each other. Lost my business

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Jimmy R Shelton - 252 d 17 h ago

4

We were at Hibbits sports store in Carbondale Illinois at University Mall .. There was a Cubs jacket with a 30% sale on the rack An the clerk wouldn't sell it to usas it showed I work in s retail store An we honor or mistakes ( but this one was clearly marked An I took a picture of it if u want to see phone number is (hidden)

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Never again - 1 y ago

0

I was looking for a pair of basketball shoes for my granddaughter she had seen the pair online at the Hibbetts sports store in Trinidad. I entered the store and there were two employees just standing there and I told them what I needed They were not welcoming or helpful I was just told that what Hibbets had online might be different than what they had. no alternative no other information. Clearly not interested in

helping me or making a sale. After I talked to my granddaughter on the cell phone I went back in the store to see if they had another alternative she had told me about. they did not even go with me to the shoes section to look. they just both stood there pretending to be busy. When I left one of them did halfway mutter "have a good day". I always wondered why that store seemed so empty and now I know. I would never go back there nor would I recommend anyone else to shop there.

bad management and no customer service.

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Anonymous - 4 y ago

0

I just visited the Hibits in Clermont Fl. The sales man asked if he could help and my 11 year old son told him what he was looking for. The reply will shock you. Dan told my son that and I quote " I do t want to call you a lier but I have not had those in over a year" Then when my son asked about a particular sock Dan the manager said that he did not have them and that they were the stupidest thing he has ever seen. We'll Hibits my 11 year old son is your primary market and wears only Nike and Under Armour however we will be shopping at Dicks in the future.

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Jencraft - 1 y 270 d ago

0

Jencraft I didn't mean to be anonymous

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Angel M. - 4 y 146 d ago

1

I visited the Hibbett Store in New Albany, MS 38652 on April 30, 2014 around 1:35 in the afternoon. When I entered the store 3 employees were standing together talking. No one looked up or spoke. This was my first visit to this location and I did not know where the baseball pants were located and I expected one of them to notice that I was searching but no. No one offered help or assistance. I found the item I was looking for walked to the counter. One of them finally broke from their conversation to check my out. They did not say hello or is this going to be all just asked about the reward card. No thank you or come back. I will not be returning to this location.

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