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Hibbett Sports

Rating
0.824742
Address
451 Industrial Ln
Birmingham, AL
35211-4464
County
Jefferson
Contact
Michael Newsome
Role
Chairman of the Board
Phone
(205) 942-4292
Annual Sales Est
$320,964,000
Employees
3,400
SIC Code
5941
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Gardnersrus2019 - 12 d ago

1

Yes hello my name is Gardnersrus2019. I have been a customer at Hibbetts for many years now and have spent thousands of dollars with this company. I have three sons and to add the three have played basketball all through Elementary School and High school. One of them played Football and baseball during Elementary School and also played all through Middle School and in High School is continuing.. So we have went there on many many occasions.. I order online from Hibbetts and have 4 Christmas's now. Ok. My issue is on Friday February 1, 2019 I noticed almost $96 missing from my account upon further investigation it was discovered that this money was for an 8/10/18 to Hibbett Sports # 5941 store number Birmingham,AL. I went inside my bank and discussed why almost $95.00was pulled out of my account from back in August 2018.. I was in my bank approximately one hour and 15 minutes trying to get to the bottom of why my money was missing from six months ago since apparently I already purchased an order and paid for it once and now for some reason and being charge for it again . The bank told me that the money was not taken out of my account in August best of 2018 . And then she asked me if I match my monthly statements with my checkbook ? In which I thought was a very stupid question ... I I ask her do you not do that do you not keep up with your bank statements and your check book? She looked at me and stated yes ... she said apparently there has been a miscommunication and a purchase she made it on August 10 of 2018 was not pulled out of your account I asked her where my money went then ? Because I keep up with my checkbook and my monthly statements very carefully ... I told her I was not happy about this situation and I wanted my money put back in my checking account ...I have tried to reach out to Hibbetts store number 5941 in Birmingham Alabama that I cannot get anyone to except my calls I am called the corporate office trying to reach Michael Newsom (the chairman of the board) without any luck what so ever ! Even when I called this corporate office receive an answer machine that the only option it gives me is to put in The person's extension number . It doesn't give me an option of a directory of people who work there I tried calling Mr. Newsom's phone number posted online and I receive the same message as the other number if you know your parties extension please put it in now . Of course I do not know the extension so it gives me no other options and then the call Says nothing else and hangs up ! This is for out to me !Every purchase I have ever made from Hibbetts sports or any other store I have to pay for with my credit card or my debit card number before I receive a product! Has ANYONE found any FREE well known sites , such as hibbett sports ; that gives you free NIKE, UNDERARMOR , or ADIDAS merchandise ? No..Me EITHER!! If have please notify me .I would last like to ask ANYONE else out there if they have had the same problem from Hibbett Sports ? If so please post your problems ... because I am not going to take this lying down !! I suppose I am going to have to take them to civil court along with my bank as well in Greeneville, TN 37743 .. please anyone that's had any problems with Hibbett sports taking money from your account without you ordering anything please post your problems . Thank you very much .. i'm tired of being taken advantage of by these big well known , over priced ,

companies .. and also The BANKING SYSTEM. ... I refuse to take this lying down ! I don't know about you but $95 is a lot of money to me and receive nothing in return ! Hibbett sports I want my money back in my account ! ASAP MAD IN GREENVILLE TENNESSEE 37743 ....

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Anonymous - 16 d ago

1

Yesterday, in Independence, Kansas I walked into to hibbett and before I got in the door the young lady clerk said May I help you? I replied, Yes in a minute I will need help in the shoe department. I browse for just a few seconds and went to the shoe department. The young lady clerk continued to ignore us and talk to the coworker behind the register. I turned and looked at her to get her attention and she starred at me and finally said WHAT. Then I said I needed help with this shoes and she looked at my picture and said we don't have those. We turned and walked out and the young man said thank you for coming in. I won't be back. Don't want to inconvenience this rude young lady. This is a small community and it won't take long for people to not shop there. If that hasn't already happened. It would be better to say nothing at all than to ask a question and Not Listen to your answer. I know she was listening to her coworker and just standing here getting paid for doing nothing but being RUDE.

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Anonymous - 31 d 17 h ago

0

Last week I bought my son a pair of shoes when I got home and he tried them on he didn't like the way they fit. So I go to return them. They tell me they can't do a return for $65 bc they don't have the cash to do a return. This is the first and only place I've ever had trouble with on returning an item. With that being said I will never purchase shoes or anything else from here ever again. Horrible. So if you shop here and shopping for someone else make sure they go with you are you'll have to run around to each store just to return a pair of shoes!

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Anonymous - 35 d 12 h ago

0

Last week I visited store number 476 and the store manager was being rude and disrespectful to his employees. This man was is showing a bad example to these young kids. Me and my family left the store because of how nasty this man was talking to these employees. I asked another employee of that man name, and they said his name was Terrell. He was a big, light skinned man. I will never shop there with my kids after experiencing that happening from a store manager. Something needs to be done. I will be reporting this issue to the Hibbett Sport corporation.

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Anonymous - 43 d 12 h ago

0

Good shopping trip gone bad! Was faced with racial profiling when in a store today in Fulton, MO! What made the whole situation worse the young lady that was rude and out of line claimed to have been an assistant manager! Maybe I'm just old school when it comes to customer service but today's incident not only proves that most young people in today's society have no values, morals and slim to no home training!!! If you are in a position of authority you should be required to carry yourself in such manner!!! I give respect to those who show me respect no matter the age, but once those lines are crossed respect goes out the window very quickly!!!

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Mary Maxwell - 44 d 19 h ago

0

On December 10, 2018 I tried to place an online order. I entered the payment information at checkout and used two gift cards I had to pay down the balance. One card had $25 and the other had $30 on it. I went to checkout and pay the remaining balance via paypal. When I submitted the order the website crashed and the order was not placed, nor did I receive a Hibbett Order number. Paypal authorized the Net Balance due but since Hibbett never processed the order Paypal never sent the balance due, however, the $55 total on my gift cards was processed and both cards now have a zero balance for an order Hibbett never placed due to the website crash. So basically they stole the money on my giftcards for an order they couldn't place. I have tried to contact their customer service number multiple times but they can't even understand the issue. Customer service transfers me to corporate and then corporate transfers me back to a call center that has no clue. I have loved Hibbett in the past and spend tons of money here but this is ridiculous. No one there seems to care at all about customer service.

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Wendy P - 60 d 13 h ago

0

I order some pants online when I got them the sensor was on them took to the store they couldn't help at two stores in Alabama they told me to take them to Goodys they couldn't help so I tried to get it off a hole got in them now I have wasted pants I will not be ordering anytime else from Hibbett's.

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Anonymous - 71 d 26 s ago

1

I have yet to receive my birthday coupon , my birthday was November 4 th . Many emails saying the coupon was being sent via mail ?

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Key - 74 d ago

0

I tried to order some shoes on 11/29/2018 when they offered the shoes online at 40% off clearance shoes. Well, the had a pair of shoes that I wanted that match a lot of my exercise gear and so I tried to order the shoes but couldn't finish my order. I called once and spoke with a lady at (hidden) at 6:31 p.m. CST.

The rep/lady tried to help me but her computer was giving her major problems-call lasted 32 minutes. I told her not to worry and I will call back. I called again at 7:04 p.m. CST the gentleman tried to help me purchase the shoe but it wouldn't let me order the size that I needed which was a 7 versus the 9. I contacted my local store and a young lady advised me to check the store where she grew up which was Thomasville, Alabama. They had the shoe in a size 7. The manager gave me the sku number for the size 7 and she put the store on hold for me. I called back to customer service (hidden)) at 7:41 p.m. CST. This time I was on the line with the rep for 44 minutes. I took screenshots of all my calls to them just in case. The lady was really nice and she tried all she could to help me. She looked at other clearance Nike Airmax 270's that the offered on sale that day and the price changed and she even attempted to check me out and the system would let me. The rep was trying to see if it was an issue with that just shoe. So, the rep went back to the shoe that I wanted and she tried to order in a 9, it would let her order that but she backed out because I wear a 7 and not a size 9. I even added the manager from the Thomasville, Alabama Hibbetts store on the line to verify they had the shoe. The store had the shoe and the no one could figure out the problem. The rep tried to get to a manager but they told her they were busy and to take a message and they would call back within 24 hours. I never received a phone call. So I called on 12/06/2018 to only be told that they cannot honor the 40% off this item. I asked why and they told me they couldn't verify which shoe. I was like look at the note that the rep but in about the issue. They came back and offered me 20%. I am nike no, the shoe was 40%. I told the manager to go back and read the note, she came back and said on yeah your right but I can only give you 30%. Again, I was like I do not understand why you cannot honor the price when the rep put in a note about the issue and was very detailed to include price of shoe, sku number and and the new price of the shoe once it was added to my cart. I contacted corporate and they transferred me to customer relations. I told him what happened and he was like she offered you a percentage off and I'll transfer you back so that you can complete your order. They new rep that I got today was great. She tried to help me but management wouldn't honor it. I told her thank you but I will go to Foot Locker and to let her know the Lebron 16 shoes that I bought for $160 grade school size would be returned and I wouldn't rather pay more rather than give money to Hibbetts. These stores have some good employees most of the time but the customer service managers are the worst. They are not sensitive but a liers. Lastly, any time I have shopped at a store and an issue was beyond the customers control, the managers honored the price. I.E. belk. Hibbetts is no longer my store. I spend lots of money in Hibbetts but not anymore.

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Rhonda - 216 d 16 h ago

We are not allowed to use the restroom

At Hibbitt in Covington, Tennessee even when making a purchase. Because of the acts of past customers they have adopted this rule. We shop in there so much they know us by name. But not anymore. My son needed a pair of cleats and the ones he needed were 200 dollars. My daughter and I needed to pee and were told they couldn't let us use the bathroom because of past customers pulling the alarm. We left and went next door to pee and bought the cleats online at Nike. We will

Not be back to Hibbitt.

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Anonymous - 162 d 5 h ago

Well the inventory is in back why would you be able to go back there?? Do you use the bathroom in footlocker? No

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The TRUTH - 74 d ago

This is so not true. I have been to several Hibbett stores in my town and they have let me use the restroom. If that was a policy post it on the front door. Also, when you have children we always say use the restroom before you leave home but what usually happens. Sometimes they use it and sometimes they don't. Also, I shop and footlocker too and they let me use the restroom. Your point is really not validate. Bye Felecia!!!

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Lisa - 74 d ago

They suck. Been 12 days and no 0ne still got back to me why my order isn't shipped or cant cancel it but they sure took my money. Worst place ever.

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VERY ANGRY CUSTOMER!!! - 77 d 16 h ago

0

So I go in for my daughter's birthday present was spending $200 on her.. The nice associate tells me if I sign up online and use buy & pickup option I can get 20% off. Ok great who wouldn't do that right?! Keep in mind we are ONLY at the Greenwood Mall for a b-ball game that starts in 30 minutes. So AFTER placing the order she tells me that it could take up to 90 minutes for the store to receive it. Ok my daughter has to be at a game in 30 minutes, I've placed the order by the time we get out of the game y'all will be closed... So the nice young man then calls his manager to see what can be done... He says have her go ahead and pay for it again and once the order pops up we will just cancel it and her $$ will go back on the card. Ok so I do just that. So the night goes on and NOTHING. No confirmation of cancel or anything! So I call today and talk to them and they tried to tell me that it was cancelled already, but I tell them that it hasn't sent an email... Well it normally doesn't she said. So I call my bank to see if it was still pending and it wasso I then call the store again she calls her manager and he says for me to call the 1800 number. As I am thinking why did order not show up for them. Well I call the girl back and ask her if the size is out in your store will it not pop up for you to see that you have an order waiting? Guess what the only size shoe they have in the store is the size I paid twice for so that is why my online order is not showing up in the stores system! So she then tells me to call the 1800 number and she may be able to help me. So I call them. First call I was explaining to the person what had happened at the store and she puts me on hold then hangs the phone up on me. So I called back talked to another woman and she transfers me to someone else. This lady tried to help me but says there is no way that I can cancel my order!!!! Ok so how do I get my money back?!? She says in 14 days it will automatically refund and then it could take 7-10 for it to show up on my card!!!! They said there is absolutely NOTHING that I can do. So I have $200 floating around not knowing if I'll wvsr get it back.. Not to mention tomorrow is my daughters birthday and that & that $200 was supposed to go toward the rest of her things! This all bc I listened to the associate in the store!! So I am pissed to the MAX!! I have bought from Hibbets probably the past 8 years I will NEVER recommend them again!

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Carrie - 80 d 4 s ago

1

After getting my confirmation order number, 12 hours later, my order is cancelled. No explanation as to why. I called their customer service for "further questions" and the representative looked online for me. He couldn't tell me why it was cancelled. Said it can be because maybe their not in stock or for other reasons. I asked did their site not update as shoes are being sold and he said "no". Their site doesn't update as shoes are being sold online at the time. Amazing to me what I read when I googled about Hibbett cancelling an order. Sounds like this is a common thing. Done with Hibbetts.

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Anthony Quinn Crist - 81 d 17 h ago

0

Yes i bought a pair of shoes at the palestine store and cant get my refund back

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Unsatisfied Customer - 95 d ago

0

HIBBETT WEATHERFORD, TX. I will NEVER shop at Hibbett again! I ordered some clothes for my son online, two of which were UA pants and a sweatshirt. He has the exact same pants in a different color and they were both way too small. Upon trying to return them was told it was an online only order and could not return in store 45 minutes later. Got home and called customer service which told me was not online only and can take back in store. Went back and 3 hours later they finally were able to take back. However, I wanted a gift card for my son since this was a gift. All they could do was put money back on the card used. So now we have NOTHING and they weren't willing to do anything for our troubles or loss. NOTHING NOT EVEN A SIMPLE 10 or 15% OFF NEXT PURCHASE. Horrible experience!!

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Angela Shuttlesworth - 115 d 48 m ago

2

I have been there for fmsix months and i have 17 points because i had to deal with dhr and i told them before hand like they told me to do and they still pointed me. I miss about 4 or 5 half days because i got hurt on the job and they niglected to do what the doctor said and i had to leave because knee and leg swollen and hurting and they pointed me. I had to leave and go to court because dhr was fixing to send my child to foster care and i was told maybe hibbetts aint the place for you. Now because i have reached out to higher people certain leads and mangers are being really rude and ugly to me. Im a hard worker but i have kids i have to take care of by myself with no help. With jobs like this you will never keep a job cause they dont care about nothing but what goes in and out of the warehouse thats it. Employees dont matter but if it wasnt for us nothing would go in or out the warehouse and no money would be made at all. I dont know what to do. Losing my job with three kids is horrible and its mostly hibbetts fault

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Angela Shuttlesworth - 115 d 2 h ago

2

Been trying to get in touch with the coorperate office. I work at hibbetts spkrts distrubution center where you dont get treated with respect at all. When you have important family issues or anything important going on it doesnt matter to the company. Where mangers xan talk to you any kind of way and get away with it. Where you get hurt on the job and its like nothing ever happen. Then when you say something about it they try to make you quit or point out. I never in my life worked for a company like this ever in my life.

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Brian A - 146 d ago

1

I am very concerned about about your lack of security at your Smithfield NC store. My had her wallet stolen from a nearby Walmart and the thief used two different credit cards to make purchases. Both cards had my wife's name and signature and neither purchase the card wasn't checked for signature or identification. Since your store does not use security cameras it makes it difficult to track this person down. Hopefully you adjust your security measures so this doesn't happen to anyone else.

Brian Ahearn

(hidden)

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Anonymous - 149 d ago

5

We are at Hibbett Sports in Jacksonville, TX. Sign says the store opens at 10 am and there are two employees sitting in their vehicles and the store is still not open at 10:10... There is no sign on the door stating otherwise or that there is an emergency, which would be understood.

Such a shame because we were going to make some purchases and we chose this store because of the convenience to our house. What happened to customer service and being on time?! What a lazy generation we are catering too.

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Blitz - 163 d 42 m ago

1

I ordered C-flap item online where they DID NOT give the option of which batter flap I wanted so I figured they were selling the one shown. They sent me the wrong one. I called and spoke to someone from customer service, was on the line FOR AN HOUR, nothing got resolved and they hung up without saying anything. HORRIBLE customer service. Never encountered anything like that.

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local shopper - 192 d ago

0

Your Livingston store with Leslie Morgan as manager is a piss poor store never have a felt so unwelcome by a store I spend a lot of money at I will never buy myself my wife nor my children's clothing and shoe apparel from a hibbitts again Leslie is Rude disrespectful sorry but academy will receive my business as long as ms. Morgan is manager of the Livingston Texas location fire leslie

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Another Livingston shopper - 166 d 18 h ago

0

On going to your store in Livingston Texas today

9/4/2018. Your store manager is very rude

Needs quite a bit of training.I have been a manager before.Treating customers the way this one does will lose you a lot of business

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Edward - 193 d 1 h ago

0

How they are still in business I will never know. Website stinks when you try to place an order. Terrible customer service. I called the headquarters and they said they did not handle internet complaints. They do not care if you buy from them or not. They said someone would call me back and they did not. Needless to say, I will go elsewhere.

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