Information, reviews and public commentary for US companies

 

Hibbett Sports

Rating
1.268293
Address
451 Industrial Ln
Birmingham, AL
35211-4464
County
Jefferson
Contact
Michael Newsome
Role
Chairman of the Board
Phone
(205) 942-4292
Annual Sales Est
$320,964,000
Employees
3,400
SIC Code
5941
General profile image

FJC - 2 d ago

I'm at the store in Sidney, Ohio. 2 people behind the counter waiting on no one. Neither employee has approached me about purchasing shoes. I own a business and would consider this type of service unacceptable.

General profile image

Unhappy in Greensburg - 9 d 4 h ago

0

Worst customer service ever! Jeri, the super important "assistant manager" (as she liked to keep reminding me over and over) at the Greensburg Indiana location was rude from the time I entered the store. It was an exchange after Christmas and she acted like I was trying to steal food from her grad babies mouth. I just wanted her to reapply the coupon after she voided it from the original transaction. She was yelling at me as I left the store about how I needed to be smart enough to understand that the coupon was expired and it was where everyone could hear.

General profile image

Hibbett Sports Customer Relations Team - 2 d 5 h ago

We regret to hear that you had a disappointing experience in our Greensburg store. Please contact our Customer Relations Team at two zero five three eight zero seven one five two Monday through Friday, eight AM to six PM Central. Or, if you prefer, you may contact us via email at Customer dot Feedback at Hibbett dot com. Due to the Holidays, please be aware that call and email volume are high but that someone will be in touch with you as soon as possible.

General profile image

Kristen - 13 d 19 h ago

So I bought a pair of retro jordans on launch day and the recipes clearly says may make return for cash back withen 90 days.. it's been 30 days since I purchased my shoes and when I went to return the shoes the store manager said they don't do returns on retros if you purchased them on launch day!! This happened in Jonesboro Arkansas! The manager there is so rude and unfriendly he needs to be fired! Not the first time I've had problems with him

General profile image

Hibbett Sports Customer Relations Team - 2 d 5 h ago

We regret to hear that you had a disappointing experience in our Jonesboro store. Please contact our Customer Relations Team at two zero five three eight zero seven one five two Monday through Friday, eight AM to six PM Central. Or, if you prefer, you may contact us via email at Customer dot Feedback at Hibbett dot com. Due to the Holidays, please be aware that call and email volume are high but that someone will be in touch with you as soon as possible.

General profile image

Hibbetts stole money from me!!! - 16 d 41 m ago

0

FYI, no one answers the customer service line they are telling people to call. And you can not leave a message at that number. This is the number they are giving out, knowing, no one answers it or return calls! Crooks!

General profile image

Hibbett Sports Customer Relations Team - 2 d 5 h ago

We regret to hear that you had a disappointing experience. Please contact our Customer Relations Team at two zero five three eight zero seven one five two Monday through Friday, eight AM to six PM Central. Or, if you prefer, you may contact us via email at Customer dot Feedback at Hibbett dot com. Due to the Holidays, please be aware that call and email volume are high but that someone will be in touch with you as soon as possible.

General profile image

Hibbetts stole money from me!!! - 16 d ago

0

I made a return 1 week ago and still have not received credit to my account. This purchase was made at the store in Midwest City, OK. I was assured I would receive a call back from the district manager or someone from their corporate office rewarding the issue, because they had several calls from other customers with the same problem. To date, I have not received a call back The store keeps telling me they will have someone contact me back, and I still have not heard from anyone. It pissess me off that they refuse to call me back or give me money back. At this point the only thing I can do is file a law suite and put them on blast on social media. I have been very patient with this store and have done nothing wrong. It is sad a big company as this with all the money they have love ripping off their customers who work hard for their money. I will never purchase from this store again and will pass along the message to everyone I know, not to shop here either.

General profile image

Hibbett Sports Customer Relations Team - 2 d 5 h ago

We regret to hear that you had a disappointing experience while returning your daughter's shoes in our Midwest City store. Please contact our Customer Relations Team at two zero five three eight zero seven one five two Monday through Friday, eight AM to six PM Central. Or, if you prefer, you may contact us via email at Customer dot Feedback at Hibbett dot com. Due to the Holidays, please be aware that call and email volume are high but that someone will be in touch with you as soon as possible.

General profile image

Public Advocate of Consumer Safety!!!! - 4 d 20 h ago

0

Registered Sex Offender (Kelcie L Rose, Date of Birth: 11/03/1992) Employed by your store in Fotestdale, AL ! Customers which includes Children are being Victimed by this a Sexual Predator! The World will know Hibbets only cares about making money instead of Public Safety!

General profile image

Anonymous - 24 d 16 h ago

0

I bought my little girl a pair a shoes. They didn't fit I paid with cash. Went to take them back would not give me cash back even though The receipts says you can get your cash back within 90 days. They gave me a gift card and told me that was just how it was. (My daughter didnt find the shoes she wanted there but at another store. So i endend paying double.) It has only been 2 weeks. Lady that was working was the worst acting person I have ever encountered. Horrible experience! This was in Burlington Iowa the night Manger name was Ann. Isn't it illegal for you not to give someone their cash back?

General profile image

Hibbett Sports Customer Relations Team - 16 d ago

We regret to hear that you had a disappointing experience while returning your daughter's shoes in our Burlington store. Please contact our Customer Relations Team at two zero five three eight zero seven one five two Monday through Friday, eight AM to six PM Central. Or, if you prefer, you may contact us via email at Customer dot Feedback at Hibbett dot com. Due to the Holidays, please be aware that call and email volume are high but that someone will be in touch with you as soon as possible.

General profile image

Troy - 21 d 3 h ago

1

I purchased a couple of items on 12/21/2016 bought wrong 1 wrong item returned it the next day. To this date 12/30/2016 it has not been credited to my acct. I called Corp office agree 8 am central no one will answer their phone.

General profile image

Hibbett Sports Customer Relations Team - 16 d ago

We regret to hear that you are having an issue with your refund being applied to your credit card. Please contact our Customer Relations Team at two zero five three eight zero seven one five two Monday through Friday, eight AM to six PM Central. Or, if you prefer, you may contact us via email at Customer dot Feedback at Hibbett dot com. Due to the Holidays, please be aware that call and email volume are high but that someone will be in touch with you as soon as possible.

General profile image

Unhappy customer - 21 d ago

0

Just visited the store in Warner Robins, Ga. I have always shopped there, but today was the worst. The two workers had no customer service skills. The guy assistant coach Michael rude!!!! The young lady was worst she approached me and said what you need, my reply was may I help you. That was my second time in the store cause no one was on thr floor. When I came back people was leaving because she was no where in sight. I asked them had they been waited on the mother, grandmother said no. This will br my last time in there when them two are in there working

General profile image

Hibbett Sports Customer Relations Team - 16 d 20 s ago

We regret to hear that you had a disappointing experience in one of our stores. Please contact our Customer Relations Team at two zero five three eight zero seven one five two Monday through Friday, eight AM to six PM Central. Or, if you prefer, you may contact us via email at Customer dot Feedback at Hibbett dot com. Due to the Holidays, please be aware that call and email volume are high but that someone will be in touch with you as soon as possible.

General profile image

Tina - 21 d 15 h ago

I bought a pair of Stephen Curry shoes for my grandson on November 25 2016 bought them for a Christmas gift he put them on went outside and they didn't fit he walked back in took them off I went to the morganfield ky store where a young smart ass boy and girl waited on me he looked at the shoes trying to find something wrong with them he said these shoes are very wore really i just bought them he continued to look at them said oh there is a spot of dirt there i can't give you your money back these shoes are really wore and you guarantee your product i had my receipt but he would not refund my money good way to treat customers thank you

General profile image

MVP - 19 d ago

3

Some of the basketball shoes are collector items so any amount of ware is considered non returnable. A show collecter would not buy something that some kid was wearing to be gangster. I am sure that the return policy is at the register for customers to look at and read. This is the return following: " merchandise refunds or exchanges may be offered for unwashed unworn or defective merchandise refunds may be offered with an original Hibbett sports receipt within 90 days of purchase. Purchases paid by check my Suite 4 business days for refund. After 90 days, in exchange for merchandise credit may be issued for the purchase price.

General profile image

Hibbett Sports Customer Relations Team - 16 d ago

We regret to hear that you had a disappointing experience in our store. Please contact our Customer Relations Team at two zero five three eight zero seven one five two Monday through Friday, eight AM to six PM Central. Or, if you prefer, you may contact us via email at Customer dot Feedback at Hibbett dot com. Due to the Holidays, please be aware that call and email volume are high but that someone will be in touch with you as soon as possible.

General profile image

Anonymous - 31 d 19 h ago

0

It's horrible that your stores will not allow the use of a bathroom when your spending hundreds of dollars at both locatiobs. Paris TX or hugo ok. Your managers are costing you tons of money because they are too lazy to clean the bathrooms

General profile image

Hibbett Sports Customer Relations Team - 31 d 17 h ago

We regret that you had an issue with our Paris and Hugo stores. Please contact our Customer Relations Team at Customer dot Feedback at Hibbett dot com with your issue, or call two zero five three eight zero seven one five two, Monday through Friday, 8 AM to 6 PM Central, to speak to one of our Customer Relations Team Members.

General profile image

MVP - 19 d ago

Lies

General profile image

Adam - 27 d ago

0

Worst place to shop ever. Went in on Christmas Eve(today) and the credit card machines were down. I was going to spend atleast 250$ and get a couple gift cards. Not today, thanks hibbett for ruining people's Christmas. Y'all should be ashamed of the employees y'all hire. I'm at loss of words.

General profile image

Hibbett Sports Customer Relations Team - 26 d 15 h ago

We regret to hear that you are disappointed with our company. Please contact our Customer Relations Team at two zero five three eight zero seven one five two Monday through Friday, eight AM to six PM Central. Or, if you prefer, you may contact us via email at Customer dot Feedback at Hibbett dot com. Due to the Holidays, please be aware that call and email volume are high but that someone will be in touch with you as soon as possible.

General profile image

Anonymous - 24 d ago

5

How can they help it if the card machines are down? They don't hire electricians.

General profile image

MVP - 19 d ago

5

You should be ashamed for waiting until the last minute to buy Christmas gifts for your family. And I doubt that the employees purposely made the machines go down to ruin for Christmas. I think the store should have been closed on Christmas Eve. selfish prick.

Other Reviews & Comments

AT&T
Mr and Mrs Victor Bowen I am trying to speak to someone in the corporate office and ... 

Dollar General
Amanda I was in the new dollar general in schellsburg. The store m ... 

Ashley Furniture
Janet Please keep us informed with the class action lawsuit. I pu ... 

Outback Steakhouse
Anonymous I frequent the outback on cortez rd, Bradenton twice a mont ... 

Church's Chicken
Mad customer Church's chicken Macon ga all of them or rat infected roach ... 

Dish Network
tootillu contact your local attorney general and file a complaint- t ... 

Autozone
Greg Thank you David and Jeff for awesome service and going abov ... 

McDonald's Corporation
Anonymous The mcdonalds in norman ok. At porter and robinson had 10 t ... 

T-Mobile USA, Inc.
UNHAPPY CUSTOMER So, I had to send my defective phone back which the warehou ... 

Bank of America Corporation
ROBERT F.SAWART I I ND I must say BOA is under staffed at its branches. Yet the br ... 

7-Eleven, Inc.
L.F. This is in regards to the 7 eleven on Hypoluxo and Lawrence ... 

Bloomingdale's Inc.
AnnaClark I recently purchased a suitcase from your Hackensack NJ sto ... 

Frys Food Stores
Melissa I have shopped at Frys for years, and enjoyed the store lay ... 

Petsmart
Navina THIS IS FOR THE NEWARK, DELAWARE STORE;

Sea World
NA they won't let you cancel your annual passes unless the yea ... 

Fox News Network, LLC
nancy How can I promote my true stories of Florida pioneer Cow Hu ... 

Citizen's Bank
...they know Citizens bank is awful! They don't care for their employees ... 

Enterprise Holdings, Inc.
Galinav So, reserved a 15 person van more than a month ago. Arrive  ... 

American Airlines
Anonymous I have a flight booked to Hawaii next month. Due to a recen ... 

BP Oil
Taneshia Blanks So BP at the corner of Davis dr and Glenwood ave in Raleigh ... 

Honda Motor Company
Bhupinder Sir I am automobile diploma and have a three yr experince i ... 

Safeway, Inc.
Wayne Folsom Safeway has incredibly long lines no matter what tim ... 

AARP
Annette Who is running this show? How can A. Barry Rand be the CEO, ... 

Days Inn Worldwide, Inc.
Phyllis Recently we were returning from our holiday vacation and ca ... 

Jo-Ann Stores, Inc.
Concerned Customer I was in the store by Crossroads in Cary NC, Just off of Wa ... 

DILLARD DEPARTMENT STORES
KBI As a So California resident I am wondering why you are not  ... 

Amtrak
Marquita Jennings 33369E Hello,

Public Storage
Jacque Worst storage place in the United States my due date was th ... 

The TJX Companies, Inc.
Resident Do not shop at the Marshalls @Dakota Crossing its sad a new ... 

Cheddars
Nikki Tim at Cheddar on University in Little Rock Arkansas' manag ... 

BMW of North America, LLC
DD I am shopping and looking to buy, can you give more details ... 

Amazon
Ahossus I waited for black Friday and cyber Monday to make most if  ... 

Allen Canning Co
Chuck I tried the Allen's seasoned cut green beans, just heating  ... 

Cricket Communications, Inc.
Anonymous The worst customer service i ever encountered. No one knows ... 

eBay, Inc.
mark bartlett I have been trying to resolve an issue for weeks. I called  ... 

AppleBee's
No more Applebee's Hello

American Express Company
Shirley Freeman After 35 years with American Express, I'm ready to give up.

Allstate Insurance
S. Gonzalez Allstate is a crooked iInsurance, they withdraw $153 withou ... 

Drivetime Automotive Group
Cant deal I called abc 6 hope to get a call back if not im going to b ... 

Petco
Savannah Zacker I am extremely disappointed in Petco. Yesterday I went to t ... 

J. C. Penney Corporation, Inc.
Anonymous Stay away from the store in Gulf Coast in Ft. Myers. Long l ... 

Food Network
Anonymous I have only seen promos for Ginormous Food, will never watc ... 

Groupon, Inc.
Anonymous Horrible. They've made it soo bad that basically your SOL i ... 

Costco
Unhappy customer My name is Cindy Kendrick and I have a complaint, I bought  ... 

Alltel Corp
Robo & Recorded Hater Just to say that (hidden) is violating the Telephone Consum ... 

Albertson's LLC
Gary Since you've taken over the Safeway in Fountain Hills :

Flowers Baking Co
Jesus Favored I live in Orlando, Fla, and I love your store on Pinehills  ... 

Forever 21
Fighting Back, this is America!!! We are doing business with a company, not trained in

DHL Express (USA), Inc.
Al Had a DHL van going 75mph weaving in and out of traffic on  ... 

Cox Cable Phoenix
Roxanne I have been a cox customer for 9 years until today!

Placeholder advertisement