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Hibbett Sports

Rating
0.857143
Address
451 Industrial Ln
Birmingham, AL
35211-4464
County
Jefferson
Contact
Michael Newsome
Role
Chairman of the Board
Phone
(205) 942-4292
Annual Sales Est
$320,964,000
Employees
3,400
SIC Code
5941
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Coach - 1 d 8 h ago

0

I have been trying to order chin straps for our football youth football league for three days. Called Monday to talk to them about the team discount and went up yesterday and picked the chin strap out we were wanting but they had to wait on the manager to call about price and discount. I just called them because they never called me back and the manger said she was doing inventory and couldn't call until friday. We was getting 40 chin straps about $700 you would think a sports store would be more than happy to take a order like that. I will never buy anything for my league again from you

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Virgil Baker - 48 d 5 h ago

4

I would like for someone to contact me in regards to the fact that I pay for a pair of shoes and 2 hours later return them due to them hurting my sons feet and you don't carry youth football cleats in June and I have to wait four days to return them. This is unacceptable and would like to talk with someone. (hidden)

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Boo bye - 1 d 9 h ago

0

Hi can you please let us a know if you ever received an phone call from someone, because I can't seem to get a phone call or any kind of respose

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Boo bye - 1 d 10 h ago

0

The worst experience of my life on garners ferry rd. The manager Jamaal is so rude and disrespectful he lost $400.00 in less than thirty minutes between two customers me and another lady he is making hibbett sports loose plenty of money due to his rude obnoxious attitude

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Unsatisfied Paintsville KY - 6 d 11 h ago

1

Went to your location in Paintsville KY, at 3:15 pm on 7/14/17. Wandered around the store for around 5 minutes looking for a pair of running shorts that I couldnt find, because the layout of the store was different than the last time I was there. The employees stayed behind the counter. I was not greeted and no one asked if they could assist me. I left without making a purchase.

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Anna Mendoza - 9 d 11 h ago

0

I went to a Hibbett sports in Midland Texas, I'm from San Antonio so looking around with my family and also actually seeing that they carried product i had not seen in any of the San Antonio location, i was pretty excited, then we also all know that we like being able to return home from out of town journeys being able to show off what other cities have to offer. Well after we were in the store for at least 15 minutes, and my husband had already made three failed attempts to get any help, he went to ask, yet again, if we could get any help. The young girl then tells him that only what was on the wall was all they had and walked away, leaving him standing there. He lets me know, so at that time, i approach the sales clerk, asking if she really meant that all that could be sold was only what was on the wall. She proceeds to tell me there is more sizes in back but would be pointless because the computers were down and nothing could be sold. I asked her why that was not expressed to the customers as they walked in the store to avoid any delays or confusion? She continues to help another customer, yet nothing could be sold. i then said i needed corporate number and she walks to the back of the store and instead calls security. She not once spoke or looked at me face to face, would laugh as questions were asked and was extremely unprofessional. If and when i am back in Midland, i will be sure to visit a location is Odessa then to that location. It was very poor service and awful experience.

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Casey21917 - 9 d 12 h ago

0

My son was let go from his position at Hibbett as they stated he lied on his application that he was 18. He turned 18 a week after he was hired. NO ONE checked his ID or asked his birthday prior to his start date. HE DID not lie on his application and now they will not give him a copy of his application to prove to them that he did not lie. I believe that something fishy is going on here and my son is being punished for someone elses mistake. Greg Cheryl was not very helpful in HR and told my son he could not have a copy of his application. Very unhappy that they would take their mistake out on an innocent person who just wanted to work.

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Ketta - 17 d 15 h ago

0

I am a very loyal customer and I am very unsatisfied with customer service. I bought a hat for a gift and when I tried to exchange it for another size I was treated like I stole the hat. They called the manage and made the biggest seen I have ever seen. Keep in mind, I did have my receipt and the hat was unworn. I actually believe the hat had the wrong size because that's the size that actually fit. I still have this $35 hat and no use for it. Contacted headquarters and never got a response.

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Jeff - 22 d 15 h ago

0

I work at Hibbett Sports I was hired to be there Softball expert after the "Head Coach" over heard me talking about bat technology as I am the Coed Softball Team Manager. I study everything about the game form rules to equipment and more all to help the team win. I applied as Store-Manager-In-Training since I never ran a a store before was asked to start as Sales_Assc. I agrees was to be at 20-29 hrs a week I get 4 to 10, others who have little contact with the community as I volunteer all over town attended local college attend 3 church services over the weekend almost grew up in the town. I know well over half the town and out laying areas since I am older the 20 year olds get 20 -30 Hrs a week. Thats fine by me always Dicks or Scheels see if they want me to brig in business in town of 15,000 plus other areas and the league play could be big business, they must be happy staying small you decide before you apply get all in writing or better yet try another company first. Two from Corporate saw me at work the hire up of the 2 told me I am an asset to the store

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Disappointed customer - 35 d 6 h ago

0

Just left a store in West Point ms. Manager named Mercedes wouldn't gift card me for a pair of Jordan's I bought in the next city.. I lost my receipt but I know she know everybody know its their show... She wouldn't refund me said yeah its company policy. We had those i don't have that color anymore so Im not gift carding it because you don't have a receipt to show me which store. I told her If i hag receipt I would want cash back instead. She never asked for my id just denied to.. It was 7:30 pm... Today... Is that company policy or do managers make their own policy. Im a business owner with a business degree.... Your store s a national chain.. I told her I would file a complaint. She said file it I don't care.Done with. Hibbet if no response... I have apent thousands with your business this is not kind

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Anonymous - 58 d 4 h ago

5

Manager Shay in Gadsden is always friendly and will go out of her way to help! She's always working hard when I go into the store. Good customer service and good environment. Nice store

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Anonymous - 58 d 10 h ago

Dissatisfactied customer

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Amanda - 76 d 5 h ago

0

I was in the Union City, TN store this afternoon to purchase my son a pair of cleats. Needless to say we left with no cleats because the 2 employees were to busy shopping for themselves. I've always purchased all of mine and my kids shoes at hibbets but if the employees can't help the customers I won't be back. Normally the customer svc is great but was in there for about 30 min and the lady came and checked on a pair of shoes for us and told us they didn't have the size needed so I told her we'd continue looking and she walked off to finish her shopping leaving us setting there waiting for about 10 minutes before realizing we needed more help. Brought us the next cleat we asked for and instead of waiting around to make sure they fit or to at least come back to check on us I got tired of standing there watching her pay for her items so we left. If it were busy I would completly understand but we were only ones in the store until right before we left. I've worked In customer svc for many years and normally don't complain, but that was the worst customer svc I've had. Now I know why that store was empty and the store we wound up making our purchase at was busy.

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Bill - 77 d 9 h ago

Your local Chanute, Ks store doesn't even stock KU baseball hats with the KU team colors. KU is one of the top basketball programs in the nation and you have a large selection of OU hats. There are other sports besides football. You need to get a new buyer that understands teams by state.

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grhobson3@aol.com - 79 d 10 h ago

0

I have purchased from Hibbett Sports before but was because of my 12 year old grand neice needing to use the bathroom but they said no. Now, I complaining that I went back to the Hibbett sport store in Idabel and what a pair of underarmor shorts and they said know they couldn't order them from any other store. I called another store

and they said that they could. I called back to the store and said I would have to come in to the store to order. I told them I would give them a credit card and they said no. What kind of service is you company promoting.

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Jessica Hinds - 91 d 6 h ago

0

Recently stopped by the Anniston Al hibbets sports store and customer service was very rude when I asked for a shoe in a certain size, rolled eyes and told other employee to bring shoe, I will not be shopping at that location anymore. Badge said Judith.

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Anonymous - 98 d 12 h ago

i went to your Augusta location off Windsor spring rd in augusta and the store was not busy your employees were standind aroung talking no one never waited on me i stood there for 15 minutes and i thought that wasvery unprofessional so i left.

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Megan - 99 d 5 h ago

0

I was in hibbetts today in bolivar, TN trying to find some all black shoes for my job at the prison. I was very disappointed because I was waiting on my service representer who was helping me by the name of Michaela to return from the back. I wasn't in a hurry so I told her to take her time and I was on the phone when I could hear the manager "akia" or Nokia in the back of the store hollering at this girl by her name and talking just ruthless to the poor girl. I was so disgusted with the way the manager was treating her employees who are on her team I told the other manager I was leaving in disgust before I told that woman her what fors. That is just unacceptable. I will be following up with calling into this akia girls head manager. I'm fully disgusted and will NEVER buy anything from this store ever if that means supporting this bullying and unprofessional behavior while a customer is in the store!!!!!

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Cristi - 101 d 8 h ago

0

I AM VERY UPSET WITH HIBBETT'S I SPEND ALOT OF MONEY WITH YALL AND I HAD A PAIR OF SHOES THAT DIDN'T FIT AND WAS TOLD I WORE THEM AND I CAN MAYBE BRING THEM TO THE STORE I BOUGHT THEM FROM BUT THEY WOULDN'T DO ANYTHING FOR ME SO I WILL NEVER GIVE SHOP THERE AGAIN waveland,ms but no other hibbett's. I had never wore them before

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Susan - 107 d 15 h ago

5

Yesterday I went to Hibbett Sports in Chadron, Nebraska, and had a totally different experience from other reviewers I see here. I asked to speak to the manager to ask for support for a local literacy program whereby participating businesses would help the local library give away free books. The manager, Hans Wegesser, immediately agreed to help us and in fact, went several steps beyond by suggesting other businesses and individuals in the community who might also participate in our promotion. He also called over two employees and asked them to help us as well. He couldn't have been more courteous and helpful. If you want a good experience at a Hibbetts Sports store, come to Chadron, Nebraska, and visit with Hans.

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Bill Price - 108 d 13 h ago

0

I was in the Harrisburg Il locations on Saturday with my wife and 3 kids. I was going to buy a softball glove for my 9 year old daughter a Mizuno about $60. We were also looking to buy a bat and cleats, we didn't get that far however. At the same time my wife had in hand several T-shirts off the sale rack. While we were looking at gloves my 4 year old son came to me and expressed the need to use the bathroom. I took him by the hand and approached the gentleman working and aked if he could point us in the direction of the bathroom because my son was nearing accident stage. He told me they didn't have one. I asked him where they go, and he said that they do have one but not for public use. I then turned to my wife and told her we had to leave. So I understand the policy of no public bathrooms but this was a 4?year old who was obviously needing to go and was about to poop his paints. In a town of only a couple thousand you'd think you would want to hold on to as many customers as possible. I subsequently will not be going back and bought the same glove $9 less on Amazon. My sale might not be that important to you but I try to buy local when I can. My family of 5 will not spend another $1 there now over not allowing a 4 year old access to a toilet.

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Anonymous - 121 d 10 h ago

My name is Olivia Hernandez .I was writing previous note.we shop Hebitt store in Big Spring texas.your manager Kaylee .was overcharging me .I mentioned it to her and she said it's just a dollar

I told her it may be only a dollar to you but it's a lot to me.she looked at me and rolled her eyes.I said what is your name.she picked up her

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Mark - 113 d 8 h ago

0

I went to the hibbett in Baytown..it was a terrible experience...I tried to exchange some shoes that I had worn previously for an hour...the guy I talked to before I went in store told me come in store and exchange the shoes...once I got in store, there was problems...they need to get there policy together...two different policies with two different workers...

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p arvizu - 115 d 9 h ago

nogales az friday 2.30 pm 2017 walked into stire no greet or help at all was very suprised thant even the mgr guy with a pony tail-never greet or asked us for help,even more dissaponited i saw 3 more workers and none of them helped us on nothing we felt very bad like walking out of the store!!! wrel anyway i went into the front counter to pay some shorts and baseball pants mgr and girl kayla were still talking by the front door when they decided to take care of me after day talked,i felt like they were pissed because i interrupted there conversation!! guys on the back never helped me or my sons it was a very bad feeling i tried to call these customer service number and talked to thse lady to complaint and got treated bad too like they didnt wanna hear me or nothing!!! i hope somobody in these company reads these message and talked to the people of these store!!! i even went back later on the day and even felt worse same workers were talking in the front of the store!! check the cameras and see for yourselves that this os true!!! these stores are nice and deserve nice people that will like to help you!!! never going to these store again!!!

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Jozetta - 116 d 10 h ago

1

I am a customer that had a return on some shoes that was the wrong size. I went to the Clinton Ms. store and the guy that did my return was very rude. He was huffing and blowing as if he didn't want to be there or he didn't want to do it. His I'd number is #39945. Didn't get his name. I think if he didn't want to work or help me he should have let someone else help me

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