Information, reviews and public commentary for US companies

 

Home Depot

Rating
1.838983
Web
https://www.homedepot.com/
Address
2455 Paces Ferry Rd SE
Atlanta, GA
30339-1834
Phone
(800) 466-3337
Twitter IDs
@HomeDepot
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Anonymous - 25 d 21 h ago

As a loyal customer of Homedepot of 11yrs it make me upset that certain employees go above and beyond not to do there job. I purchased a box of contractor bags at a Brooklyn homedepot location half of the bags were defective so i returned them upstate at the Newburgh Ny location the employee behind the pro desk scan the bags and stated to me these bags are not from here he went further to conferred with another employee

Home Depot-<'HEADQUARTERS'+1(8)(8)(8)''''2_3_4_2,9,9,9,

Home Depot=PHONE=NUMBER='+1(8)(8)(8)''''2_3_4_2,9,9,9,

Home Depot-<'HEADQUARTERS'+1(8)(8)(8)''''2_3_4_2,9,9,9,

Home Depot=PHONE=NUMBER='+1(8)(8)(8)''''2_3_4_2,9,9,9,

Home Depot-<'HEADQUARTERS'+1(8)(8)(8)''''2_3_4_2,9,9,9,

Home Depot=PHONE=NUMBER='+1(8)(8)(8)''''2_3_4_2,9,9,9,

Home Depot-<'HEADQUARTERS'+1(8)(8)(8)''''2_3_4_2,9,9,9,

Home Depot=PHONE=NUMBER='+1(8)(8)(8)''''2_3_4_2,9,9,9,

Home Depot-<'HEADQUARTERS'+1(8)(8)(8)''''2_3_4_2,9,9,9,

Home Depot=PHONE=NUMBER='+1(8)(8)(8)''''2_3_4_2,9,9,9,

Home Depot-<'HEADQUARTERS'+1(8)(8)(8)''''2_3_4_2,9,9,9,

Home Depot=PHONE=NUMBER='+1(8)(8)(8)''''2_3_4_2,9,9,9,___

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Anonymous - 23 d 7 h ago

e Defraud in Suburban Plaza, Newark DE. They pulled a bait and switch with my refrigerator purchase. When my refrigerator was delivered 3 weeks later, it was the wrong model. When called on it, the srore manager agreed that Home Defraud had made a mistake by advertising the wrong price on the refrigerator I purchased. But he absolutely refused to make things right. Offered me $300 to keep the crappy low end refrigerator that was delivered (and damaged by the third party delivery service). Wouldn't even consider giving me the refrigerator I bought and paid for if I paid the difference at the price it SHOULD HAVE BEEN during their sale 3 weeks ago. He said THAT SALE IS OVER and he can't do anything about it so if I want the refrigerator I bought and paid for, I now have to buy it at the list price of $3700!!!!! This is classic bait and switch. I have date/time stamped pix of the refrigerator I wanted on the HD floor in Newark with a $1700 purchase price PLUS the exact

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29yr Associate - 12 d 23 h ago

End results?

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Anonymous - 22 d ago

st to get one order and you go into the store and can see your product sitting there in stock somethings wrong. When they call surrounding stores to look for your product you've ordered and paid for without looking in their own store and it's still sitting there in stock in their store because they didn't look to see that they had it, somethings wrong. Then when you get a call from the manager of the store telling you it'll be another week before they can get your order out, somethings wrong. Especially when you have to tell them it's in stock in your store and the location and they call back and say oh we found it will deliver it as soon as we can but we're not sure we can't really give you a time, somethings wrong. Time, ,, , ,

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Ollie - 3 d ago

More than not the product you saw on the shelf was not what you ordered but rather an item very similar, just about identical, with minor difference to what you actually ordered. They would not go through the trouble of calling other stores etc if your item was in stock, available for sale and not "a will call order" meaning someone else came into the store prior to you, and paid for the item with intention to return within 7days to pick up. Home Depot's have limited storage space and a great amount of in store orders so a lot of times a product is tagged on the floor as a "Will Call", thus leaving the product in the aisle it is originally kept and sold until the customer returns to collect their "will call" purchase. They can not resell a Will Call order. To keep in the aisles makes no sense and causes confusion, no doubt however this is their policy regarding Will Call Orders.

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Tamara Breece - 21 d 7 h ago

I am getting the run-around on getting an Anderson storm door fixed/an or replaced. We purchase 2, and they were installed on 26 Dec 2019.

We don't use the front door to our house, and that is the door that hasn't been right since it was installed. Upon opening the door the round screw heads caught on the side of the door frame, leaving a gouge in the metal where each screw hit. We called our local HD to have the contractor return and fix the door. We never got a call when the contractor was coming, just a banging on the door when he arrived - and he was trying to work on the WRONG DOOR! We then directed him to the correct door. He made a couple of adjustments, and left. The door was locked upon his leaving. TWO days later, the door flew open, slammed into the railing, and damaged the lock. Another call to our local HD - we still haven't seen the contractor, and our now told the d. . . . . .

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Anonymous - 17 d ago

Called Home Depot installation services to price the install of a Rheem 50 gallon hot water tank priced at $579.00. Three times the cost of the unit! We live about 20 minutes from the Home Depot store. The cost quoted for install and removal of the old tank turned out to be $1,800.00! I then called our local plumbing companies for quotes and they would install a Bradford White or an A.O. Smith, or the Rheem, 50 gallon tank same warranty and the price was around $1,000.00 complete with removal of the old unit. Why does Home Depot allow these vendors to rip off and steal money from their customers? Same unit, same distance, $800.00 cheaper. Shame on Home Depot for allowing this scam! Not what the original two guys that started Home Depot . . . .

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Anonymous - 17 d 44 m ago

Called Home Depot installation services to price the install of a Rheem 50 gallon hot water tank priced at $579.00. We live about 20 minutes from the Home Depot store. The cost quoted for install and removal of the old tank turned out to be $1,800.00! Three times the cost of the unit! I then called our local plumbing companies for quotes and they would install a Bradford White or an A.O. Smith, or the Rheem, 50 gallon tank same warranty and the price was around $1,000.00 complete with removal of the old unit. Why does Home Depot allow these vendors to rip off and steal money from their customers? Same unit, same distance, $800.00 cheaper. Shame on Home Depot for allowing this scam! Not what the original two guys that started Home Depot had in mind. Very unprofessi. . . . .

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Anonymous - 10 d ago

the repair service is really bad with making appointments. they keep you waiting for someone to come out and fix the problem. .. .

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Anonymous - 8 d ago

I am first a loyal customer of Home Depot and will continue to be. I went into a Home Depot this morning to buy material . I am a construction worker that is doing my part in keeping this economy moving and your store opened. I asked the cashier were the coffee was. She immediately said we cannot have coffee due to germs. Then Asked me to sign credit card pad. Question?

How us drinking a hot cup of coffee from a disposable cup more contagious than putting my hand on a pen that everyone who comes thru the isle touches ?.. . . .

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Anonymous - 7 d 19 h ago

I am a longtime customer of Home Depot in the state of California and want to voice my concern that all your stores have remained open during this time of crisis dealing with the CoronaVirus. Home Depot Corporate is showing a complete lack of concern and commitment to the general population and especially their employees by remaining open. I understand that Home Depot will need to continue to supply the electrical and plumbing companies that were expect by the mandatory closure required by the Governor of all businesses in the State but those businesses that are still open can get the supplies needed online or ordering by phone. The idea that the largest hardware retailer in the country needs to put their employees and the public at risk by continuing to stay open is preposterous. Your act of corporate greed to stay open during this state of emergency is not well thought of by this loyal customer and I'm sure by many others. Please allow me to trust and continue to do . . ... . .

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Anonymous - 6 d 7 h ago

Was in Home Depot Westport Rd., Louisville, KY earlier today. Was looking for 2 x 8 x16 Southern yellow Pine. I asked a lumber department person where I could find this. He said all of our lumber is Southern yellow Pine. All of your lumber is not Southern yellow Pine, you have what you called Whitewood which is SPF (spruce, pine, fir. )Contacted the second person who could not help me any further than the first. You need to do some serious training on your employees. Anybody working in lumber should know the difference between Southern yellow Pine and Spruce-Pineda for. I am 69 years old, been at this a long time, and it really hurts me to know we don't train new employees on what they're selling.. . .. .

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Anonymous - 4 d 8 h ago

I just want to say because I just found out that Austin Texas is under lockdown starting tomorrow the thing is are the Home Depot's in Austin going to stay open because if not then they need to let the associates know that if it's gonna be close or open that really does piss me off the only thing that I can say to all the Home Depot associates that work at the Home Depot in Austin God bless you guys and stay safe.. . . . . . .

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Anonymous - 3 d 10 h ago

stupidest idea I've ever seen ! At a time when they're supposed to be social distancing You have people lined up behind each other trying to get in ? Do you realize that when you did nothing before you automatically had social distancing . All you had to do was keep people far away from each other when they get to the cash out or make sure all those automated machines work . I don't know if you all are doing this everywhere but in New Jersey it is the stupidest thing anybody could've come up with . Suppose somebody in that line is infected and they don't know it ? Get a grip figure it out so that makes sense . Don't have people lined up like cattle standing outside trying to get in right behind one another close Like that ! Oh My God,, ,, , ,,

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Anonymous - 3 d ago

THIS NUMBER IS A SCAMMMMMM!!!!

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Anonymous - 20 h 13 m ago

Palm Coast, FL store

The other day I was standing by the paint dept & an employee walked right by me (within 2 feet) & COUGHED without using ANY PRECAUTIONARY Measures. REALLY!!!!!!!!!!!!!!!!!!!

He could care less.,, , ,

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Anonymous - 9 h ago

Home Depot is a major and a much needed store in communities across America. There are an abundance of items/things that the public needs daily from Home Depot and stores alike. Not everybody's actual/logical/rational common sense is the same. Please do not beat up the very people who are there to help you verbally, emotionally that do not think like you, because you are (maybe) or are much smarter than they are? Let us all get through this crisis that is in front of us all? If we all stay calm, cool and collected then the outcome will be much more favorable for mostly everyone. Policies, protocols and procedures do change and we should or must go with the flow of those changes! The employees/workers are the messengers of a much larger organization.

Stay in boat, and we will all get to our various desti, , , ,,

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Marilyn Brown - 18 h 31 m ago

5

Home Depot is a major and a much needed store in communities across America. There are an abundance of items/things that the public needs daily from Home Depot and stores alike. Not everybody's actual/logical/rational common sense is the same. Please do not beat up the very people who are there to help you verbally, emotionally that do not think like you, because you are (maybe) or are much smarter than they are? Let us all get through this crisis that is in front of us all? If we all stay calm, cool and collected then the outcome will be much more favorable for mostly everyone. Policies, protocols and procedures do change and we should or must go with the flow of those changes! The employees/workers are the messengers of a much larger organization.

Stay in boat, and we will all get to our various destinations.

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Concerned Mother - 20 h 17 m ago

I had to close my business going on three weeks now, my family stays in unless it is absolutely necessary to go to the grocery store, we take all the precautions needed to stop the spread of the Corona Virus, but all this seems to be done in vane because my son works at HomeDepo in Danvers Ma. They are taking no precautions to stem the spread of this disease. The flow of customers far exceed what is recommended by the state and puts both your costumers, my son and his fellow employees at incredible risk, as well as my family. Businesses such as yours have been designated essential and should be operated that way. Costumers only requiring emergency supplies should be submitted to the building. It is a sad state of affairs when cooperate profits outweigh the value of life.

Sincerely,

a concerned Mother

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Anonymous - 1 d 22 h ago

0

Palm Coast, FL store

The other day I was standing by the paint dept & an employee walked right by me (within 2 feet) & COUGHED without using ANY PRECAUTIONARY Measures. REALLY!!!!!!!!!!!!!!!!!!!

He could care less.

VERY POOR attitude & obviously could care less!!!

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Anonymous - 1 d 22 h ago

0

Home Depot employees are short tempered. I called to get Model #'s of washer & dryer pairs. Was able to give her the brand description for the first set & The employee did not give her name & remarked " can't you go on Home Depot.com to get the information?...........I did not respond & she then said "wait a minute"...............5mins later she starts to give me a Maytag # & I interrupted her & said I said Whirlpool ..... put me on hold & never came back.............

No Customer Service in this dept in Palm Coast, FL

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Last man on earth - 3 d 17 h ago

Hey , If there is anyone out there listen up. Having people lined up outside into the store in order to get in is the stupidest idea I've ever seen ! At a time when they're supposed to be social distancing You have people lined up behind each other trying to get in ? Do you realize that when you did nothing before you automatically had social distancing . All you had to do was keep people far away from each other when they get to the cash out or make sure all those automated machines work . I don't know if you all are doing this everywhere but in New Jersey it is the stupidest thing anybody could've come up with . Suppose somebody in that line is infected and they don't know it ? Get a grip figure it out so that makes sense . Don't have people lined up like cattle standing outside trying to get in right behind one another close Like that ! Oh My God

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Anonymous - 4 d 17 h ago

I just want to say because I just found out that Austin Texas is under lockdown starting tomorrow the thing is are the Home Depot's in Austin going to stay open because if not then they need to let the associates know that if it's gonna be close or open that really does piss me off the only thing that I can say to all the Home Depot associates that work at the Home Depot in Austin God bless you guys and stay safe

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Anonymous - 6 d ago

So at what point do you as a company make the call and stop letting customers into the store .... especially for their "honey do lists"?? What they are shopping for is in fact non-essential items because you DO NOT in fact have the essential items people truly need! People are ripping brand new boxes out of associates hands and taking all the merchandise leaving and empty box for someone to clean up - in what world is this not only acceptable but allowed? I am sickened by what I see in public in your stores with people solely standing around to socialize because they want to get out of their homes - while employees are scared and leaving the stores short handed due to fear. You need to think less about your money in this and MORE about your associates you want to keep when this is all over. There must be more done at a higher level since your store managers are not making the calls necessary to keep their employees safe!

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Ed Lush - 6 d 18 h ago

2

Was in Home Depot Westport Rd., Louisville, KY earlier today. Was looking for 2 x 8 x16 Southern yellow Pine. I asked a lumber department person where I could find this. He said all of our lumber is Southern yellow Pine. All of your lumber is not Southern yellow Pine, you have what you called Whitewood which is SPF (spruce, pine, fir. )Contacted the second person who could not help me any further than the first. You need to do some serious training on your employees. Anybody working in lumber should know the difference between Southern yellow Pine and Spruce-Pineda for. I am 69 years old, been at this a long time, and it really hurts me to know we don't train new employees on what they're selling.

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