Information, reviews and public commentary for US companies

 

Honda Motor Company

Rating
1.383812
Web
http://www.honda.com
Related
Honda North America, Accord, Civic, Acura, Gold Wing, Shadow, Valkyrie
Address
700 Van Ness Ave.
Torrance, CA
90501
Contact
Tetsuo Iwamura
Role
President and CEO
Phone
(310) 783-2000
Employees
40,000
Twitter IDs
@AmericanHonda
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Dogman - 2 d ago

3

The Acura marketing manager who appeared on Autoline recently was an epic failure to communicate the company's direction. He never answered the questions from the panel, and was totally unable to describe Acura's supposed movement to be more performance oriented. He came across as mostly patronizing. Sad.

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no - 7 d ago

Honda sucks, they lost all my legal paperwork I sent two years ago, nobody will help me get a title. If there was negative rates I would give that.

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Dan Minix - 13 d 13 h ago

0

I took my Honda Civic and Honda Accord in for an oil change at the Port Charlotte Honda dealership in Florida. When I showed up the service reps met me and my wife. They got to the the cars and the first thing they said that both my batteries were bad. What are the odds that they were both bad. Also said both cars had bad tires, really! I told them that the Accord tires had about 3500 miles on them and service rep turned away. The other rep said my tires on the Civic were wearing. They were rotated. Okay my problem was they came back and said both batteries were bad and wanted to replace both batteries. I said I would take care of it myself since I wasn't going to pay over $300 plus for batteries. Okay both cars had the oil changed, the Civic was good but amazingly the Accord had a " dead" battery and had to be jumped. I can't say what they did to the Accord for the battery to go dead. Drove both cars home with no problems, but later in the day the Accord was dead. I wound up buying a new battery. But amazingly the Civic was fine. I took the Civic to a auto store were the battery was bought 9 months earlier and had it checked out and it was like new. Is it your policy to rip off older clients who bring their cars in for service because just an oil change isn't enough? Well I will not be bringing my Honda's in for service anymore, nor will I buy a car from that dealership. And I will recommend that nobody buys a car or uses your service department.

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Anonymous - 15 d ago

1

I noticed the posts on your website concerning safety. If you are so safety conscience why won't the local dealership and your US headquarters in California, according to Vanessa, replace my lower control arm bushings on both sides of my 2017 Honda CRV which are rusted and pitted after only 2 years? Aren't you concerned about the strength and integrity of these two components to the tire suspension system? Honda Canada was and instructed their dealers to apply corrosion protection to these exact same parts for customers who brought in their Honda CRVs.

This is a reoccurring problem with your vehicles. When we took ours to the dealer, he found the exact same model vehicle in his lot but one year newer (2018) and raised that vehicle up and saw that it had the same exact issues. If you are truly safety conscience, why won't you be proactive like Honda Canada was to resolve this issue before serious issues occur?

Case #09916847

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Laurence C. Segall, Family Therapist - 18 d 15 h ago

5

Always a rewarding experience supporting dealerships, team members,(love my Hondas: Civics, Acura, Pilot--Dream Vehicles Of Comfort) parents, children, families, couples, elder adults, teens, community and staff, here in New England &Ct in my roles of EAP Therapist, CISD/PTSD Specialist and Marriage & Family Therapist(hidden) Yes, I accept most HMO's, PPO's, FSA, HSA, Indemnity Plans, Husky, EAP Choices, Medicare.. Trumbull--Ct. Thanks Larry.

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Tree S - 87 d 19 h ago

0

I have bought Honda's my whole life and I am so furious to find out that my car's ac compressor is cracked after only having the car for 2 years. Purchased brand new in 2017 this SHOULD NOT be the case. Then to find out for my specific car they are on a nationwide back order, how is this not a recall if CLEARLY it's happening to many!!! Then to find out my warranty is up and I have to pay for it!! I asked how this could have happened they tell me usually in accidents, my car has NEVER been in an accident!! I contacted Honda through email asking for GM's name and email and nothing!! I honestly feel as if after this car experience I will never buy another Honda again.

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nonymous - 87 d 27 s ago

0

Tree S,

check this site to see if there is a recall.

https://www.nhtsa.gov/

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You Friendly Neighborhood Honda Guy - 74 d 13 h ago

5

You clearly do not know what a recall is. Please do some research on recalls. I agree your concern should be a warranty extension but NOT a recall. People feel like the word "Recall" is a safe word. Just cause you don't feel the need to pay for something doesn't make it a recall.

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Anonymous - 60 d 19 h ago

I have the same problem.

My local dealership is giving me

No answers NO AIR love in

90 degrees

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Anonymous - 59 d 16 h ago

Thank you, after reading your and others reviews it seems that Honda does not stand by their products. We will no longer consider honda for our automobile purchase.

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Anon. - 22 d 4 h ago

1

I have the same problem, now honda is saying there is a recall of sorts, the condenser is covered for 10 years,regardless of how many miles u have, but not compressor. But when u bring car in after them checking it out , they could easily say sorry , its not the part thats covered.

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HONDA HORRIBLE CUSTOMER SERVICE - 85 d 11 h ago

0

Does anyone at Honda Motors ever look at these reviews by their customers??? Evidently not because there are NEVER answers posted to these customers concerns or problems. Very disappointing, my Honda dealership (Norm Reeves Honda in Huntington Beach) is just horrible at getting back to me when there is a problem. I am about to get in touch with Tetsuo Iwamura, President and CEO of Honda Motors USA but I'm wondering if that is going to do any good, I probably won't get a response back from his office either, but I'll let you know if I actually do.

With all the advertising about the wonderful HELPFUL HONDA MOTORS COMPANY all over the TV, it's surprising to deal with the dealership and get no response more often than not. Maybe we should go to the media: for example CBS 2 On Your Side see what they think of the HELPFUL HONDA DEALERS doing so much for their customers..........

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PUBLIC AND CUSTOMER ACTIVIST - 82 d 18 h ago

0

SPENT WHOLE DAY FOR MY GENUINE ISSUE THEY CREATED BY GIVING ME WRONG PILOT VEHICLE THEN I PURCHASED, SENT ME LETTER OF THEIR MISTAKES WITHOUT APOLOGISING ( IT IS NOT AN AMERICAN CUSTOMER SERVICE PROFESSIONALISM AND I BELIEVE NOT EVEN ANY OTHER COUNTRY'S PROFESSIONALISM OF A CAR OF THIS PRICE OR ANY PRICE YOU PURCHASE.

NEVER EVER TRY TO CONTACT HONDA MOTOR COMPANY, AFTER YOU ARE FRUSTRATED WITH THEIR LOCAL DEALERSHIPS AND THEIR FINANCIAL SERVICES " " GRAVE MISTAKES " " ! ! !

FINALLY CONTACTED THE CORPORATE OFFICE IN TORRANCE CA,(hidden).

NOW THE HONDA'S ACTUAL GAMES STARTS THAT THIS IS THEIR CORPORATE CULTURE, WHICH I EXPERIENCED AND THAT MADE ME REWIND IN MY MIND FROM THE FIRST TIME EVER I PURCHASED HONDA 2 WEEKS BACK: WHY THEY USE AND MANIPULATE HONDA NAME ADVERTISING HEAVILY ON TV SUCKING CUSTOMERS IN THEN RUIN CUSTOMERS LIFE BY GIVING ABSOLUTELY WRONG INFORMATIONS: VEHICLE AND SIGN YOU DOCUMENTS WITH DIFFERENT VEHICLE THEN YOU PURCHASE, GIVE YOU FREE SERVICES BUT THEY ACTUALLY CHARGE YOU AND GET YOU SIGN, BECAUSE YOU TRUST THEM AND HONDA REPUTATION SHOWN ON TV

MAKE SURE YOU INSPECT THE VEHICLE YOU ARE PURCHASING, ASK QUESTION OF EACH "" FREE SERVICE "" THEY PROVIDE ( WHICH ACTUALLY NOT FREE BUT CHARGING YOU ON THE CONTRACT. FROM TOP EXECUTIVE OFFICES REP TO THE BOTTOM ARE ALL WELL TRAINED TO FRUSTRATE YOU ASKING YOU ALL QUESTION YOUR SS, ID, ADD, ++++ BUT NOT GIVE YOU REP INFO """FOR SECURITY PURPOSES""

SPENT WHOLE DAY FOR MY GENUINE ISSUE THEY CREATED BY GIVING ME WRONG PILOT VEHICLE THEN I PURCHASED, SENT ME LETTER OF THEIR MISTAKES WITHOUT APOLOGISING ( IT IS NOT AN AMERICAN CUSTOMER SERVICE PROFESSIONALISM AND I BELIEVE NOT EVEN ANY OTHER COUNTRY'S PROFESSIONALISM OF A CAR OF THIS PRICE OR ANY PRICE YOU PURCHASE..

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MJ - 26 d 7 h ago

Same thing happened to me. Bait and switch. Then the car they said I bought was in an accident that they did not disclose. So pissed

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Disappointed Honda owner - 26 d 13 h ago

1

Two weeks ago, I had $3100 worth of work done on my 2007 CRV at Scott Robinson Honda in preparation for its sale. Yesterday I cleaned it out and discovered one of the rear seats was missing its headrest. Since the car has only been in my possession the last two weeks,garaged, and locked at all times, I assumed something went awry at the dealer. I went to see the service department who .suggested that I was fabricating and they had no responsibility. I cancelled my appointment to discuss a new car purchase and will never buy another Honda. I've never been treated that shabbily!

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Anonymous - 28 d 17 h ago

Dear Honda please bring back the Honda pilot cars like what was in 2015 with 4wd, 3 row seats . I wish i had never traded mine in but i needed 4wd. So please ...i dont like the same suv one nit at all..

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ANNA - 35 d ago

HELP! Honda you have a problem! My Android phone will not work through the dash on my car AND, If I use GPS on my cell phone alone, it will not talk INSIDE THE CAR! If I step outside the car the GPS in my phone talks just fine. Yesterday, I was almost involved in a serious crash because I was looking at the directions on my phone's GPS screen. Amazingly, if my friend rides with me, with an I phone, her phone talks OUTSIDE my car but the minute she gets inside my car, her phone stops giving verbal directions. Why is this happening? Somebody in your engineering or quality control needs to fix this problem. I cannot believe that every Android cell phone is NOT having this problem? I think it's my car! It's a 2018 CRV, my third purchase from Brandon Honda in 5 years. I have researched the internet, followed various You Tube videos, sat in my car for hours trying to figure this out, and Ive also asked for techies from T-Mobile to help! Nothing has helped. I have visited the Honda dealership at least 12 times. They got it to work partially once or twice, but once I turned off the car, I wasn't able to get GPS back. I was told by the salesperson at the time of purchase, I did not need a built-in GPS in the car, too expensive to update. She said I should use my cell phone instead! She couldn't get it to work at the time of my purchase but she assured me I just needed a better phone cord to plug into the port? It was an original Samsung cord, but it was late, so I left with my new car, assuming I'd get another Samsung cord to work. Wrong! That didn't work, either! ! Stupid me! Brandon Honda told me my Samsung Note 5 cell phone was too old. I needed a newer phone. Ok, I called Samsung first to confirm that the latest phone, Samsung S10+ would work. They checked, said yes, so I bought the new phone for $900, not counting all the accessories needed (charger, cords, cover, etc.). In some ways, I wish my car had been in that near-miss crash on Fri. without any injuries to me or anyone else. If State Farm gave me the opportunity to replace my car it would NOT have been another Honda. l have enough stress in my life with a husband confined to a long-term care nursing facility with late stage dementia. I have to monitor the quality of care he receives and then find all available resources to pay for his care. I dont have time for all that I have been through with a simple upgrade to a newer car.

Brandon Honda has been very helpful., especially Tim Jamil, General Sales Manager but I am at the breaking point. I need GPS. It does not work inside this car. I sincerely wish I could turn back the clock! I'd rather have my 2014 CRV with GPS, peace of mind and less features. Please, please, help me! I don't like the way I feel when I'm in this car. I'm afraid to use it when I need directions. I've told my family my fears, too. I don't want to die or be seriously injured in a car crash or be cited for using my cell phone while driving, just because I have no GPS. My husband needs me. I need GPS to work as a realtor. Give me my old car back. I can't take this anymore. Thank you. Anna Davis

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KO - 36 d ago

2

I bought a brand new honda crv and have already got a recall. I called today to make appt but no one in service answered phone. I called the salesperson I bought car from and he said he'd have service call me. Hours later service finally called but can't get an appt till October...I work and rarely get time off ...oh but Saturdays they're too busy. They weren't too busy to sell me a car...this is Bryan Honda in Fayetteville nc...I am very upset...they sure we're happy to take my money

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Richard Leon - 41 d 17 h ago

0

Honda, You have lost me as a loyal customer. I don't see any chance I'll be back. I have waited patiently for you to make the modest upgrades to the Ridgeline. Modifications you have long since made to the Pilot.

What goes through your marketing minds. Have you not noticed that every review of the Ridgeline lists the antiquated infotainment system with it's sketchy touch screen as a loser? You fixed this in the pilot. You sell the Ridgeline in Canada with ventilated front seats. In Florida? No. How the ^%^&*^ did you mix that one up? Canaga? Really? Canada again? Folding mirrors. USA? No.

It's the same damn assembly line. Why is it so hard to offer them as an option?

You play ridgeline owners for suckers. You know you have to correct such deficiencies in the Pilot or you will lose market share. But you, for whatever reason, decided the Ridgeline is a bitch with a limited production and these loyal honda owners are ripe to be taken for granted.

Oh Wow, You gave us a new color. I'm giddy.

Not me. No more. Bye.

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Camellia - 39 d 7 h ago

3

Sounds like you need to buy a Pilot.

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Terese - 46 d 17 h ago

1

2015 Honda Civic Hybrid with 40,000. Condenser and a/c compressor went out. Called the 800 number to see if there was something they could help us with. Promised a call back within 48 hours after case worker reviewed. Here it is a week later and no word. No a/c in the summertime let alone Phoenix isn't good. I was interested in reading a few other comments on his site that had the same issues.

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Anonymous - 53 d 7 h ago

(SPAM)

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Anonymous - 55 d ago

0

xI **The American people love to be humbugged, robbed and ruled and love the people who humbug, rob and rule them. P. T. Barnum

** 95 percent of the population learn by repeating like parrots.

5 percent know what they know by proving their imagination.

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Daksh vinayak - 55 d ago

0

I purchased Honda city vx cvt from wazirpur Delhi s/r 3 months ago and i recently travelled to J&K from Delhi by road on my car with my family. It was very disappointing that my car's both front tyres bursts when i was driving at the speed of 110km/h. The situation was very tuff to handle car. After that when i visited showroom for warranty claim, they refused for the claim. It was just a survival of life. I drove very first time with honda product but it was very shameful experience. I reccomend everyone that must avoid honda product as it uses cheap material and it have high risk to life.

+(hidden)19

Daksh vinayak

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Robert McTague - 59 d 18 h ago

My wife bought the 2019 Acura RDX. This was her second Acura. Last month the windshield was hit with a rock on the highway and cracked it to the point that it needs to be replaced. According to 3 Acura dealerships and two windshield replacement companies there are no replacement windshields in the U.S. and that they are on national back order.

Contacted your customer relations for a solution as the car is now legally and drivable.

They confirmed the back order and they could only offer me to wait until some unknown time in the future when they would be available.

Well that's not a solution and it is not acceptable.

We make monthly finance payments as well as monthly insurance payment for a car she can not drive.

This issue falls squarely on the shoulders of the corporate officers and it is to you we look to for a solution. Now we will see if you truly appreciate your customers as well as repeat customers.

You can contact me at (hidden)

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