Information, reviews and public commentary for US companies

 

Honda Motor Company

Rating
1.380952
Web
http://www.honda.com
Related
Honda North America, Accord, Civic, Acura, Gold Wing, Shadow, Valkyrie
Address
700 Van Ness Ave.
Torrance, CA
90501
Contact
Tetsuo Iwamura
Role
President and CEO
Phone
(310) 783-2000
Employees
40,000
Twitter IDs
@AmericanHonda
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Sharons Pilot - 15 d 8 h ago

2

My wife is not happy with her new Pilot EX-L

She is a baby boomer with a flip phone and CD

Music files. This model does not have navigation

No CD player, and we can't add it. Many baby

Boomers will not buy your cars once they find out

How inconvenient they are for older people. She

Plans on writing AARP about this problem. Also

Your service manual is hard to read for older people the picture images are not clear.

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Anonymous - 1 d 9 h ago

WTH car has a CD player anymore lmao

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Manoj V Lazer - 7 d 13 h ago

5

i need to tell something about my experience with Honda since last 15 years. Myself and my mom's beautiful experience.

Can anyone be in touch from Honda top management with me for a minute @ (hidden)2043 or (hidden)

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Maritza vega - 10 d ago

0

Customer service is lacking !! I have been trying to get a response back about my rear LED lights being out for 2 weeks now, numerous messages later and still no response.... I have bought 4 cars all made by Honda and this is the service I receive... never again will I buy another Honda....

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BoyfromSummer - 11 d 10 h ago

5

I had the best experience of a life time while shopping for a car at the Honda dealership in Frederick, Maryland. Emily Friend was the Sales Representative I worked with and I would never ever want to work with anyone else. She is so personable, approachable, and easy to talk too. She made me feel more like a friend or family member of hers whom she truly cared for and wanted to guide into buying the right car and at the right time. I never felt forced to purchase the car, which was great it was my first time purchasing a car. I'm a college student whom is graduating soon she could have easily took advantage of this and sold me anything. Not once did she make me feel like I needed to purchase a car. She followed up with me for many weeks after that initial day working with her just to check in and see how I was doing as a person which I loved. Although I ended up not purchasing a car that day with her. She made me an advocate promoter for Honda. I will never look at any other car the same thanks to Emily. Continue to hire more people like her! Congrats to the Honda team in Frederick, Maryland.

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L. Siva Rama Krishna - 13 d 50 m ago

0

Sir, I am Siva Rama Krishna a customer of honda twowheeler. This is regarding the poor service at the FORTUNE MOTORS PVT LTD, HYDERABAD. Yesterday I have given my honda CB Shine Reg. No TS08FN4957. I am frustrated with the service I had at this place. It is literally a dungen. We are at the behest of their actions and practices and with no gurantee of my original body parts intact. Yesteday, at the service center, there was no oil leak at the engine part, still without prior intimation, the gasket cover was changed. Is the gasket changed or any other part. Even the chain cover. Shabby water servicing. Everything is secretly done. The engine sounds different, the pickup.

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mario acevedo peralta - 14 d 7 h ago

0

I can not believe what just happened today with me what I think is that these people who see in the pictures are not suitable to work in this place they do not represent the family honda first MIGUEL PAZ can not understand what happened with my car then ANDRE CHESSE takes me to his office I explain the samething to him and what happened is very serious he took me out of the building just because I said 'YES' to a question he told me to answer I was honest to him and later called me the police for no reason because according to him he says that I was rude to everyone and he wan me out of the building it is a lack of ethics what he has just done with me I think he is not profecional in his position in the way that he treated me as a person and costomer of holler honda what I think holler honda must investigate very well what happened because it is inappropriate what these people did not respect customer is very sad to know that way this people treat me i been customer for AMERICAN HONDA MOTOR CO., INC over 10 years old this is unacceptable it is discrimination.

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Brandy Stewart - 21 d 22 h ago

2

I'm writing to you because of an ongoing situation. Towards the end of August, Honda's official website showed a 2019 Ridgeline in my preferred trim and color as being "in transit" to my local dealership (Lancaster, CA). A few days later, I spoke with a salesperson who told me the truck's ETA was for September 11th, but that usually vehicles arrive even earlier than their ETA. Great, I thought! I hadn't heard anything by the 11th, so I contacted my salesperson to check on the status. He told me the truck was now expected to be in by the 18th. On the 18th, I checked back again. He told me the truck still wasn't in, but he'd keep me updated. On September 20th, he contacted me to inform me of a new ETA showing the 24th. He said he had the VIN # and invoice, and he could go ahead and contract the truck to me so I could pick it up as soon as it arrived. Not wanting to lose my chance, I went to the dealership to sign the contract and put down a payment. I was so excited knowing that in a few short days, I'd have my first brand new truck. The 24th came, but still no word on the Ridgeline. I contacted the dealership and was informed that the truck had not arrived, but was expected to be here on the 27th. By this point, I was starting to get frustrated. I asked my salesperson if there was a tracking number to look up where the truck is, or a phone number to reach somebody who would know. He told me there was not.

As I write this letter, it is the 29th and I am still without a truck, and without answers. The system that Honda has in place is unprofessional and inefficient. There should be better communication between the manufacturer and dealerships. Its incomprehensible to me that the dealership has no way to track the vehicles they order. My main concern is not so much that I have to wait, but the fact that I (and my dealership) are being kept completely in the dark. There may very well be a reasonable explanation for the delays, but I don't know what that explanation is. It's extremely frustrating not having any idea on the whereabouts of this truck that I have already spent money on, as well as no clear expectation for when it will arrive (obviously the ETAs are unreliable and just keep changing). In the meantime, I am having to spend money I had been saving for the Ridgeline on my current car, which is starting to show signs of wear and tear (the whole reason I decided it was time for a new vehicle). I had planned to put the car on non-op once I received the Ridgeline, but since I am having to continue using it for work and errands for an indefinite period of time, I have no choice but to spend money on maintenance that otherwise could have waited. This is money that would have gone towards my truck payments. Furthermore, my lender does not want to release the funds until I physically have the vehicle, and is getting impatient with the lack of updates.

I want to make it known that I am a long time Honda owner and fan. My current car is a Honda, and my car before that was a Honda. I've always been faithful to Honda, so when it came time to purchase my very first brand new vehicle, it was a no brainer for me. Unfortunately, my recent experience has left me feeling disappointed. I often hear "Helpful Honda" ads that boast about their "random acts of helpfulness", but Honda has not been so helpful to me.

Brandy Stewart

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Carlos Carrillo - 21 d 6 h ago

1

I purchased a 2008 Honda CRV in May 2008 from Hendrick Honda in Charlotte North Carolina. I bought this car from a Honda dealership because I trusted the brand and the dealership. I now have regrets. The car is driven by my son, a student at a university 2 hours away from Charlotte. This fact has compounded the problem. From the beginning I brought to the attention of manager Darion Gordon two fundamental problems with the $10,500 vehicle: One, the car's battery gets drained when the car sits for a few days of non usage. The second problem then became evident: the car cannot be opened manually. The lock system has a problem. When the battery dies, the car cannot be opened. I did not purchase a warranty on this vehicle because I felt I was purchasing a premium brand in a premium dealership. It never occurred to me that I would be buying a $10,500 lemon. I am writing you in hopes of getting Honda to respond in a professional and ethical fashion. Thank you for your time and attention. Carlos Carrillo (hidden) (hidden)

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Mario - 23 d 6 h ago

1

reference, Case #09011650 has been created.

Topic: Dealer Experience

First Name: Mario

Last Name: Estefanos

Email Address: (hidden)

Zip Code: 01844

Phone: (hidden)

VIN: 5FNRL5H97EB024240

Vehicle Mileage: 73,300

Description: O brought odessy 2014 elite Sunday 9/23 from bosh Norwood. MA.us . And I drive the car for 2 days only and I find issue the brake need to change and the engine missing fire and when I bring it back to the service the guy his name Dennis and his boss call bill Swenson say the car have no issue .I am wondering when he take me to ride with him and say the brake sliding and need to change and write down that in his report I was waiting for 4 hours and I already take the car to another dealer and xh mischance and confirm the engine is missing fire and the scanner will not show it he have to use another tecnchin re and his boss left the office for 1 hour and half to don't talk to me .I hivr him offer to fix it out in another shop and send the bill payment for me .even he give me 3 month warranty on parts and labor I am still there and them wanna do any thing even my keyless battery's need to change and that's show on the dash board no thing wanna do it plz I need some body call me

And them make me left without fix the car and I told them I will contact the corporate them answer me we don't care do what ever u want ?!!!!

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Anonymous - 23 d 6 h ago

reference, Case #09011650 has been created.

Topic: Dealer Experience

First Name: Mario

Last Name: Estefanos

Email Address: (hidden)

Zip Code: 01844

Phone: (hidden)

VIN: 5FNRL5H97EB024240

Vehicle Mileage: 73,300

Description: O brought odessy 2014 elite Sunday 9/23 from bosh Norwood. MA.us . And I drive the car for 2 days only and I find issue the brake need to change and the engine missing fire and when I bring it back to the service the guy his name Dennis and his boss call bill Swenson say the car have no issue .I am wondering when he take me to ride with him and say the brake sliding and need to change and write down that in his report I was waiting for 4 hours and I already take the car to another dealer and xh mischance and confirm the engine is missing fire and the scanner will not show it he have to use another tecnchin re and his boss left the office for 1 hour and half to don't talk to me .I hivr him offer to fix it out in another shop and send the bill payment for me .even he give me 3 month warranty on parts and labor I am still there and them wanna do any thing even my keyless battery's need to change and that's show on the dash board no thing wanna do it plz I need some body call me

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Paul Klapach - 25 d ago

0

I went in to purchase my current leased Honda Accord and was told they would not process the paperwork unless I purchased additional services

I was told to go to Honda Corp as they would not process the paperwork.

I have leased three accords from this dealer and a total of 6 accords over the last 20 years.

Never again Lexus Toyota is in my future.

I have never in 60 yrs been treated so rudely

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Anonymous - 29 d ago

0

The sales reps treat women like undeserving garbage. They wanted to put me in a used 2013 with no warranty.

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Peggy Walton-Castro - 30 d 9 h ago

3

I have a 2008 Honda CRV, I brought it used in 2014 and am still paying on it. I had 2 recalls that I took to the dealer and it was taken care of. Now I have a problem with my car locks, whenever I slow down, stop at a light or stop sign, make a turn and then pick up speed, they go up and down, crazy like, and the back passenger door makes a loud grinding sound, please advise what to do without me having to spend money.

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mahmudkabir@stonehengebd.com - 30 d 18 h ago

DEAR SIR,/MADAM, IT IS TO DRAW YOUR KIND ATTENTION THAT, I AM OPERATING AN ELECTRONICS CO NAMED STONE HENGE ELECTRONICS CO FOR 10 YEARSIN BANGLADESH. YOU KNOW STONE HENGE IS A OLD HERITAGE OF ENGLAND FOR 5000 YEARS. IT IS A REGISTERED BRAND NAME BY THE BANGLADESH GOVERNMENT. NOW WE WANT TO SALE. N.B BANGLADESH IS A COUNTRY WHERE ECONOMIC GROWTH IS EXPANDING VERY QUICKLY. PL CONTACT MAHMUD KABIR CHAIRMAN STONE HENGE ELECTRONICS CO H-422, R-30, NEW DOHS MOHAKHALI DHAKA-1206 BANGLADESH WHATS APP/ IMO/ MOBILE- +88 (hidden)5

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Rev Fred G King - 34 d 6 h ago

5

Owned my 2006 Ridgeline since new. 327000 miles and going strong? Normal maintenance few tiny dings. Going to keep driving it until it dies or I do, whichever comes first! I'm 77 years old and drive it at least 560 miles a week. Fourth set of tires. Great car! Best I've ever owned! Recommend it all the time! Keep making them like this !!

P.S. I can't agree with negative reviews. Take care of you Honda and it will take care of you!

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Fed up with fake Dealerships - 31 d 5 h ago

Honda car does.....some dealers definitely do not! Cost me almost $1,800 to replace a fuel line they said a mouse

chewed through. They charged almost $1,500 in labor. The car was mainly kept in an area where there are very few mice

or chipmunks. We had the "used" car for less than a few months...it was pre-owned. They said "there is nothing we can do. You cant

prove it didnt just happen." They had me captive as there was no gas and said I can take it elsewhere.

I have had many Honda autos and will not buy one again. Going to call corporate. Lets see if they help

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Anonymous - 32 d 8 h ago

0

BUYER BEWARE: We purchased a 2017 Hond Odessey and last week I as parking the van and the rear glass shattered. I called safelight to have them come out and fix only to discover that the rear wiper mount had been broken and was advised that the friction from the window not being secured would have caused the window to break. Being that I have 19,000 mile on the vehicle and the warranty is still good I took it to Matt Castrucci Honda fro repair. Mind you I didn't hit anything and they are saying that the motor just doesn't break. There is no damage to my van other than the window and this mount. They are refusing to fix and says warranty will don't cover and that something cast iron just doesn't break.

I would never purchase another Honda again as they do not stand behind their word. Obviously this part was defective and they do not want to repair. They tell me I need to pay for wiper mount and new window.

We called the service manager to complain but never received any call back.

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Richard S. - 35 d 6 h ago

0

I can not believe that Honda motor company let's there dealers just rip off the customers with poor service and bad workmanship. I will never buy another Honda product again. There is no leadership at the top and nobody no how to service a vehicle. I have a 2015 with a vibration at idle and in gear and nobody knows how to fix it. In believable that this company is in business. The dealer can not hold up his end of the work order.

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M - 37 d ago

0

My car is just over a year and a half, the A/C stopped working. It needed to be charged and it came with a bill of $190.28 I have never had a car that the A/C broke and I have had them for 12 years before. This is crazy!!! They said if it is not working in three months bring it back and they will see what they can do. Well if I need A/C in the winter that would be possible. We are in Maryland and it is mid September REALLY!!!! What a joke. I thought this company was much better than this

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Christy - 38 d 4 h ago

Yesterday I took my Pilot in for an oil change. They told me all of the service items I also needed to have done (recommend) which I said ok to. When I picked up my car they were kind enough to to give me a 10% discount. My bill was now under $900. That was nice. However this morning I was checking and one of my tires was low three were 30-31 and the forth was 29. When I called to discuss this the service manager ended up calling me back and was so rude I ended up hanging up after telling him I would NEVER return to them. I am so disappointed in the treatment I received. Since when has it changed from "The customer is always right" to being rude? It was the Spokane Valley Honda auto nation. I will not go back ....

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Huevo - 38 d 11 h ago

1

I have accidents stop by Team Honda at Baton Rouge La to fix my tires they charge me over 1008.00 dollars and After that still have flat tires, stop by Honda Pensacola fix more and I needed to file complaint against team Honda in Batons Rogue has put my family in danger , we drove 6 hours from Baton Rouge to Pensacola, we have to stop every hour and half to pumping air to the tires they're replacing and the adviser Brooks Robinson denials us when we told her about vad services experience we have with them and I have to holler her on the phone to make her to believe me

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Anonymous - 39 d 14 h ago

My name is Terrance Massey telephone number (hidden) address 911 Royal st. Apt H Annapolis Md 21401. My wife and i own a 2009 Honda accord. Anyway on 09/07/18 as i got into my and reached back to put my seat belt on the passengers side a sharp object poked me in my right elbow and my begin to bleed real bad. On 09-09-18 i went to the emergency room to get tetanus shot.

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Anonymous - 40 d ago

My name is Ms. Cecilia Gray, I had an oil change at Freeman Hounda at 39680 Interstate 20 Dallas, Texas 75237, my A/C was working just fine now its making a loud roaring sound and shaking my # (hidden)

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Jack Makemson - 41 d 10 h ago

I am writing in regard to the offer to retired veterans that Honda Of Marysville,Ohio made and did not HONOR.My wife and I are retired veterans and visited the dealership when the offer was published .We were told that had no restaurant gift cards left but if we would sign a list that the gift cards would be mailed,This has been months ago;repeated calls,-mails to the dealership have to no avail.I feel this is very disrespectful to veterans and shows their lack of patriotism."Hell hath no fury like a veteran scorned"!!!

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