Information, reviews and public commentary for US companies


Honda Motor Company

Honda North America, Accord, Civic, Acura, Gold Wing, Shadow, Valkyrie
700 Van Ness Ave.
Torrance, CA
Tetsuo Iwamura
President and CEO
(310) 783-2000
Twitter IDs
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Alex T. - 15 h 32 m ago

So this venue is simply for consumers, like you and I, to voice our complaints and let off steam. Apparently, HONDA MOTOR CO. HAS NO INTENTION OF DOING ANYTHING ABOUT OUR CONCERNS OR PROBLEMS. HMC HAS LOSED MY FAMILY, BUSINESS AND ALL MY AUTO PURCHASES. It's a shame too because their cars are good. Unfortunately for them, its the whole package, including pre & post sales service. In my case, if this is how they handle pre-sales service, I do not want to even think about what their after sale-servicce would be like.

Save yourselves the hassle and avoid, at least Coral Springs Honda and well.... Honda Motor for providing this web page and laughing at each and every one of our issues.

Your lost customer for life!

Alex T.

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Patrick Lamont Floyd - 16 h 49 m ago


I love my Honda Accord but i have never had a worst experience with a company like the Honda motor company.

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Ruby - 1 d 8 h ago

I own a 97 honda civic ex it has 315k on it it still runs good but needs minnor work I am the second owner I am a widow 66years old I would like to buy another car but I don't have the money for it thank you

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Peter A. Bonaccorsi - 1 d 14 h ago


To the CEO of Honda Corp. Hdqrs. My son, Peter A. Bonaccorsi III purchased his Honda on May 3, 1997 and will celebrate 20 years with it this May 3, 2017. It is his pride and joy and when something goes wrong with 'his baby' he is very unhappy. I wonder if you send cards or anything to someone so loyal to Honda?

Thank you, his mom

Carolyn Murray


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Madhu - 2 d 9 h ago


I bought a new 2017 Honda CRV EX-L yesterday. The Owner's Guide has horrible photos and instructions. The photo quality is very bad and it is very hard to see the details. Honda should reprint new manuals and send it to all new owners.

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Alex T. - 4 d 12 h ago


Dear Honda Motor Corp,

I'm not sure how common my experience is, but I am amazed that Honda Motor Corp, a Japanese manufacturer, would allow their contracted individuals and entities to treat their prospective clients the way they have me. I only reference the Japanese part because I was contracted by TOTO KIKI LTD., the worlds largest plumbing manufacturer. I was successful in pioneering the company and a couple of their categories in Florida and the Caribbean. I know first hand that they WOULD IN NO WAY ACCEPT THIS BEHAVIOUR FROM THE PRINCIPAL of a dealership nor the management nor sales force.

I have been speaking and emailing with many employees and the principal of Coral Springs Honda in Florida. Suffice it to say, I have been promised return information via email by all of the persons with whom I dealt. No one was able to simply answer if they could honor a particular promotion Honda was running. Believe it or not, I couldn't obtain an answer from these folks for over a week. Every single email and reply has been saved and is awaiting someone from Honda to contact me so I may forward this embarrassment to you.

Business must be outstanding if you can allow your representatives, because at the end of the day - that is what they are, to conform to these standards. I would be appalled as a director of such an establishment.

if anyone at Honda cares about this incident, please respond to me so we may discuss in detail the incredibly terrible customer service I have received from Coral Springs Honda.

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David McDonald - 5 d 19 h ago


Had a recall for my Honda Civic. Dropped car off today at Keenan Honda Doylestown pa. They said they use Enterprise for car rental. On the way to enterprise, Curtsy Honda shuddle to Enterprise said you can drop car off at Keenan Honda when done as convenience. At Enterprise, hand held computer not working, every employee going out of there way to say hello at first nice but very creepy towards end. Once ready to get into car, inspection of vehicle was rediculous. Then the scam happened. Enterprise wanted to charge me personally for insurance on the rent of car given by Honda because of a recall. I'm going to shell at over $33.00 dollars of my personal money??? Scum bags and will never ever rent or suggest anyone to rent from Enterprise. Also, scum bag suit that was helping me said do not drop off at Keenan Honda, drop off here because you are responsible not Keenan Honda.

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Ma A - 11 d 4 h ago


Today I went to Honda word on beach Boulevard in Westminster try to buy a 2017 Honda accord sport and I was talking to that sales person on the phone about it and when I went there there was another salesperson his name is Ali and when he saw was he ask us we have a deal with another person and we said yes and then he found out that we do he went and told his manager that not to approve that deal and his manager told us to leave that was very rude of them I would never go back there and I hope Honda would do something about that . I know that Honda is a big-name and they shouldn't be dealing with people like that .

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John - 11 d 12 h ago


Does the new 2017 Honda CRV have Takata AIr Bags?

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William Smith - 12 d 6 h ago

I purchased a 2015 Honda CRV I May 2015. I have it worked on 5 times for a squeak in the breaking system. They have replaced the pads several times and put some kind of lube in the breaks. The squeak is getting annoying and what else can I do. The vehicle is still in full warranty. The dealership was Trickett and now it's Music City Honda. Hoping you will respond. Thanks William C. Smith

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Nery rivera - 12 d 12 h ago


i purchase a car 4 months ago is a Honda Pilot 2016 brakes are making a clicking noise I brought to service 5 times and they libe brakes replace brake pads my is making the same noise and keep telling me that is a normal sound and keep giving an article from march 2001 and saying that the normal is normal I wants this problem fix I didn't pay 20 dollars for this car American honda please give a call

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kenneth schemmel - 14 d 13 h ago


What a joke call. This number and ask for their CEO by name and they do not have his name ask for their CEO you need a name they do not go by title's! WHAT A JOKE!

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Lewis and Barbara Wilson - 14 d 13 h ago


I want to take a moment to thank Honda. On New Year's Eve, we were returning from a cross-country holiday trip to our home in Albuquerque, New Mexico. It was a clear afternoon and traffic was moving smoothly despite I-40 being crowded with both 18-wheelers and cars. We were at mile marker 215 which is a two-lane portion of I-40. This part of the interstate has maybe a 2 or 3 foot shoulder on either side of the highway with a median that dropped down six feet from the roadway.

Driving in the left lane passing the large trucks, one of the 18-wheelers pulled into our lane giving us no options but to leave the road driving down the six foot median at 70 mph. We were at the time between his back wheels and the center of his trailer with heavy traffic behind us. To try to stop would have caused a horrible multiple car crash even the possibility of sending other cars into the median.

Thirty seconds of every imaginable fear was in front of us. We purchased a pre-owned 2011 Honda Pilot last February. My husband was able to negotiate the drop, a large cement drainage box in the center, keep from going into ongoing traffic and return to the highway where the other cars allowed us to safely enter. The Pilot handled the rough terrain of the median, the steepness of the median, go around the cement holding tank and go back up the incline.

Other than the emotional effect of the incident, the anger at the truck driver who caused the incident and the stupidity of the transportation department to not have shoulders, the Honda handled perfectly and both my husband and I were uninjured and the vehicle has no damage. I believe my husband saved our lives but only because the Honda is built the way it is. Thank you for building the Honda Pilot so well.

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Erica Jones - 14 d 17 h ago


I paid 18,000 for a Honda Accord Crosstour. It was a 2010 but only had 17,000 miles. I bought it for my seventeen year old daughter. My husband is a Chevy GMC only man. I pleaded for this vehicle. I pulled up reports on how safe and dependable this car was supposed to be. We wanted to know our daughter was safe. Less than a year of owning it we started to have problems. The engine consumes oil as it runs out the car begins to shake. Honda extended the warranty knowing there was a problem. We have missed work and barrowed vehicles to be able to take her car back and forth to the dealership and get ourselves to work. In all this we now know that the only way to repair this problem is to replace the engine. In a 18,0000 vehicle and we need a new engine? We have not been able to get Honda to repair this however. Instead I have to keep running it back and forth to the dealership. "So they can figure out the problem ". A quick search on google will show lawsuits over this problem. I will never own another Honda again.

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Debbie L - 15 d 12 h ago

I have a 2003 Honda Civic. Just under 414,000 miles on it! I have loved the car. My best friend of 30+ years passed away at 47 and had owned the car. He loved it. After he had passed my car's engine went. While talking to his brother he asked me if I wanted the Honda and I did. He called me back the next day with what I thought would be the price but he surprised me and said the car was mine at no charge. I had been the one to take care of their mother who had been house bound for awhile and he had decided that I could have the car as a thank you for that. I was thrilled and thankful. The Honda has been wonderful! Driving it always reminds me of my friend that passed to young and the good times we had. The car has about 200 miles to go and it will have 414,000 miles on it! It has run like a top! Unfortunately,recently I had an accident. A man driving a rental truck hit me about 6/7 times from the rear at a red traffic light. He claims he didn't see me and thought his E brake was sticking. The insurance company agreed for repairs which surprised me seeing with the age and mileage on the car I thought they would say it was a total loss for the damage that was done. Before it could be fixed I started having problems. I was told it was the battery. Replaced that. Then I was told it was the starter. Replaced that. Now it is believed that it is the main computer. The computer will not respond to the readers that could tell what the problem is. I am so heartbroken. My daughter and family says its time to check into getting a new car. I have loved driving my little Honda and all the memories that go with it! I am more than a little heartbroken. I am at a loss now. Do I invest more into this little car that has been SO dependable or move on to another car.... thank you Honda for the most dependable car I have owned.

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Spreen Honda manager is horrible - 15 d 12 h ago


On 12/17/16, we took our 2013 Honda Accord into Soren Honda in Lima Linda, CA., for an oil change. We received maintenance vouchers for this from the dealership twice, once because that's what was negotiated at signing, and more because of an error made by the dealership that needed us to come back in and sign paperwork again. So, the service desk person tells my husband that he cannot accept the voucher because "it's not in the computer". So we ask for a manager and "John" comes out and investigates a little to return and say that they can take the voucher today, but will not honor any more of them. Why not?? They were given to us by the dealership. He would not give a clear answer and when my husband told him they were being deceptive in giving us vouchers they would not take, "John" said "how about this?" RIPS the voucher in half and walks away!!! We have purchased so many cars from Spreen Honda, even took my parents to buy a brand new car AND our son's first brand new car with our help all this year!!! We will NEVER return to Spreen, or recommend it to anyone ever again. I would like a response and for this to get resolved. We have always been loyal Honda drivers, but this customer service is making me realize my next car just may be the Camaro I have always wanted.

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Josh - 18 d 8 h ago


Im very disappointed in honda we purchased over 7 hondas between me and my wife and always had good things to say about them . Back in 2012 we purchased a brand new honda pilot touring top of the line pilot in 2012 . My wife about a month ago looked out or second story window to see the whole top of or pilots roof is flaking off . We contacted our local dealer we took our pilot in so they could see the paint issue they took pictures and told us that it was for sure a factory defect and that they have never seen it happen to a pilot. So they contacted corprate honda and had a regional manager review our issue . They called us and told us that they would fix the roof of the car but we had to pay a deductible . I bought the pilot for 43k and the paint didnt last 5 years . Why should i have to pay a deductible for a factory defect in the paint . Thats crazy . Im very upset about the whole deal and i dont think we will be purchasing another . We purchased a 2016 honda accord a few months ago and if i would have known about this before i would not have bought it.

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Ed - 19 d 7 h ago

My car is not even 7 years old has less than 40K miles and I have only taken my car to be serviced by Honda. Everytime I go....something breaks! This time it was engine failure....and they told me it's would cost 6K to fix! Really how does this happen. If they are trying to get me to trade for a new won't be a Honda.

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Janice Kendall - 20 d 13 h ago


I'm done with Honda service Co. In Lawton, Oklahoma..The worst customer service.. Consistently..Rude, unprofessional, idiots!!!! Will never go back!!!!!

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Anonymous - 21 d 13 h ago


The absolute worst Customer Service I have ever dealt with!!! I'm leasing a Honda - for the first time, and will NEVER, NEVER go near another Honda dealership. So far I like the car, but cannot and will not deal with their customer service ever again. Not only the local dealer (Great Neck, NY) but the Corp. offices. It's truly a shame.

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Emerson4812 - 26 d 8 h ago


Can someone give me Honda headquarters email so I can email them please ?


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Jo K - 21 d 13 h ago


I purchased a new 2010 Honda Accord and noted that it used oil from the first oil change. I never thought to check the levels on a new car. My new car ate 1 quart to every 1,500 miles I contacted the dealership and was told that this is normal. When I purchased this car no sales rep ever told me to check my oil as it consumed oil. Luckily I discovered it. Fast forward to 2015 I receive a letter about oil consumption abnormalities, I did the monitoring through the dealership as scheduled. However was again told this usage was normal. I disagreed with the mechanic and he said he had a 2003 Honda that used no oil. After I exhausted my options I purchased a new 2016 Mazda CX 5. I had been a loyal Honda owner since 2007 but I will never purchase another one. Had they done the right thing and repaired my engine as suggested in the alert this would have ended differently. Honda has no loyality.

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Clarence - 25 d 15 h ago


I have a 1990 ef si civic . Does Honda still make original body parts for this car? If yes where can I get them. I love the car and want to keep it running. I am in Jamaica in case you're wondering

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Emerson - 26 d 8 h ago


Can someone give me Honda headquarters email so I can email them please ?

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