Information, reviews and public commentary for US companies

 

Houston's Restaurant Inc

Rating
1
Web
www.houstons.com
Address
2425 E Camelback Rd # 200
Phoenix, AZ
85016-4221
County
Maricopa
Contact
Chris Florzak
Role
Manager
Phone
(602) 957-9700
Fax
(602) 956-1605
Annual Sales Est
$110,000,000
Employees
140
SIC Code
5812
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DOC - Not Happy - 11 d 9 h ago

0

Was at the Memphis location yesterday, spent $161.36 food was not cooked right when I got home with my wife atgo order of a Sermon and Burger. I ended up wasting $161.3Table 73/1 on 07/10/2019 @ 5:55 PM called and spoke to one purported Manager, Blake Martin @ (hidden). He essentially told me tough luck, the name of our restaurant means "gaga" to him. This guys does not even understand Houston's culture talkless of customer satisfaction guaranteed. Mystified and disappointed. It's like paying for hotel room with bed bugs. That's how I felt last night. I gave them an opportunity over the phone to fix the problem, but the failed again. The name should have been Hood, not Houston's.

-Doc

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Anonymous - 13 d 4 h ago

0

Unprofessional rude, just bad customer service all away around....Manager Philip Hanna @ 4848 kirby dr. houston,tx 77098 need more customer service training.

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Bill Stockon - 1 y 288 d ago

They are known for discrimination against minorities groups and I don't support them and I'm Caucasian that day is over equality for all

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Kyle Frasure - 36 d 38 s ago

0

Hello my name is Joel price from New Orleans.Enter y'all place of business on father day. I waited forty five minutes to be service.Once they seat me I receive call on cellphone.It was my children's for out town call me to wish happy father day.The manage of the business confronting me in a rude way about me being on the phone.Then guy was so ugly to me so I couldn't eat there.They service. me a bowl spinach artichoke that I ate half of.The manage charges me $22.04 on my credit card

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Miguel Tirado - 103 d 2 h ago

I was so disappointed to be at Hustons Pmpano and the restaurant was so cold and no one was able to dix the AC. All the tables in my area where complaining. It seems that the manager doesn't care about the cost of electricity! And the lost of clients. Service was ok but under this conditions I will never came back here!

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MB diner - 161 d 19 h ago

4

So disappointed that you have discontinued your chicken with an apricot glaze. Had your rotisserie checken tonight and it was just chicken - nothing special at all. The apricot glazed version was truly different and delicious. Why get rid of a good thing for a mediocre product??

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Andre - 1 y ago

First time coming to this restaurant I had horrible experience because I was in very expensive 10 top they stop me by the door and send me back and told me that I could not eat there their for I will never go back to this place ever Horrible service horrible management

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Hasmik Davtyan - 1 y ago

0

On Sarurday my husband ,I and our 1 year old daughter went to dine in on August 25 2018 @8:00. (Pasadena),They sat us towrads the end where the wall arts are hanging. They were other families around us with chidlren . upon seeing the children and the Bear Art, my daugther got excited and started blabing in her own language . she wasnt screeming or crying, she was only communicating with those children smiling and playing pick a boo. some lady with brown hair and round glasses (assuing supervisor) approchd us and said if there is anythibg she can bring for the child. We said no she is fine just excited about seeing the kids. some time passed my daughter was watching her cartoons and on and of she would blabber, this lady again approchrd and said " are you sure we cant get her anything," we again said no and the lady contiuned " we just have to be mindful of the other gust" my husband and i just left the conversation there and didn't continue. Our whole dinner got ruined because we were soo mad at what just happeneed.

If 1. YOU DO NOT WELCOME KIDS THEN SAY NO KIDS ALLOWED

2. My child was not crying she just talking , smiling and playing pick a boo

We had the worst serivce of our lives.

She didnt even appologies or anything

I hope this matter is taken seriously and the righteous action is taken, i will take this as much as i need to

This is NO way to treat your costumers

Shame on you and the conpany for having this kind of employees

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Anonymous - 1 y ago

Kid's don't bring there!

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Anonymous - 1 y ago

Go to a black restaurant.

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Anonymous - 1 y ago

5

The top 1% supports them. We hope YOU complain and go somewhere else.

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Justice Butler - 1 y 60 d ago

0

Not after the treatment U have those three women at your restaurant in Atlanta on Peachtree Rd. Train ur Employees how not to mistreat your customers especially being racial. It makes U look just as bad as Starbucks did! We will be protesting and if no change U will be SHUTDOWN! We are not being disrespected like this Anymore!!!

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Anonymous - 1 y ago

5

No, they won't be shut down. There are countess and I mean COUNTLESS White Americans that will keep them in business. Don't fool yourself.

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Maggie Alemany - 1 y ago

0

Occurred on 6/3/18

We got there at around 7:10 p.m. Told them a party of 4. The wait was supposed to be 30 minutes. At around 7:20, I realized that my daughter's husband was joining us, so now we are 5 and advised. Now the wait is 18 minutes. Around 7:45, I asked how much longer. Now we are 10 minutes. Right around 7:55, I went to the guest service girl and now she said since we were 5 and not 4, we would have to wait 1 hour. Can this attitude and service be more disrespectful? I have never visited the place and will never step into such a massive controlling and unsympathetic atmosphere. Little cards with your name being swayed up and down depending on who shows up. I am sure if I would had given her a $50 under the table tip, we would had been right next to the sushi chef telling him how we wanted those rolls. At the end, we were grateful this happened, because we got to eat at Swine with amazing food and treated with the utmost delicacy and respect! Good luck with this restaurant.

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Steve Kemsley - 1 y 193 d ago

0

Houstons you have GONE! I have been eating at your restaurant in Boca Raton for over 20 years...i have a vacation home there and we eat at least 3 times a week in what was our favourite restaurant. The ribs have been my and my boys favorite meal in the world for many many years. This last trip in december we sent no less than 5 meals back. The ribs are over cooked constantly and this has been going on for over a year. The wait time has averaged 90 mins, which is fine, you are busy...but the way oir last complaint was delt with my your manager Liz Oldenburg was beyond poor. our entire evening was spoilt...my guests food was inedible and he in fact left without eating anything. You can not manage a restaurant by staring at your computer system, look into a patrons eyes, know if they are trying the skant a free meal out of you or whether they want to be treated with respect. What was my favourite restaurant ever is now overpriced and simply not what it was.... (I don't mind about the cost if the food was as good as ever)...awful and so disppointing

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Anonymous - 1 y 200 d ago

0

This was our favorite restaurant in Long Island before they shut down. We were going away for the holidays and decided to eat at the Houston's in New Jersey. We made reservations and were asked for how many people. We informed them four people two adults and two children an infant and a toddler. When we went there they informed us that they no longer had high chairs because they were unsanitary? That our children could seat on our laps and or we could bring in the carrier from our car. Our car seat does not come with a carrier. We tried to eat without the high chairs but understandably we were all uncomfortable. I couldn't understand how a restaurant could take a reservation and not inform us of this new policy knowing that we had children. They have a changing table in the bathroom, a children's menu but no seats for our little ones. If the restaurant does not want children then they should just say that and I could have made reservations elsewhere for Christmas Eve dinner. I will never eat at any Hillstone or Houston's ever again! Our dinner was ruined and we left without eating our dinner.

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debbie - 1 y 204 d ago

2

I was at the Houston's Restaurant in Pompano Beach Florida. My family and I have been going there for at least 25 years. I brought my grandchildren with me for dinner tonight and I was never so disappointed. We were 4 adults a 17month old and a 6 month old baby. We were seated at a table for 4 and agreed to have the 17month old sit on her mothers lap as Houston's do not have high chairs ( had no idea) but then was told we would have to put the baby on the floor. I said I was not comfortable with this as I was worried about bugs and her being on the floor but they said it was there policy not to allow extra chairs. I asked for the manager and he concurred. As the 17m was about to expire and was hungry we agreed. Not two minutes later the watress caring a large stack of dishes and knives tripped and just missed the baby but spilling sauce down my husbands back. No apologies nothing. I called the manager back who still told us it was out of her control but agreed to move us to a safer table. Unfortunetly this was not under the heaters like the last one was and we froze, but chose to suck it up. The food was cold they made it quite clear that babies or small kids were not welcome (it was 6pm) and again no apology was given other then two managers (Logan and Matt) saying there was nothing they could do about both the baby and the mess on my husband. This is not the Houston's we know and loved. Not to mention they swithched the awesome shoestring french fries for thicker ones because people were complaining that they came out cold.(yet both mine and my daughters fries were cold)

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BurnesJCJ - 1 y 271 d ago

After reviewing the videos and protest at this restaurant... hearing how the people who work there discriminated against Everyday People who chose that place too eat, has completely turned me off. I will never step foot in a restaurant named Houston. I don't care what city I'm in what stadium in if it's the last restaurant standing they will never have my business.

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Cheryl - 1 y 257 d ago

0

so true. this is absurd! to deny these people a seat is wrong! none of the staff could give a straight answer.... it IS discrimination. period. Dont think I will be dining here either .. I always dined here..

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Bob-Bradshaw@comcast.net - 1 y 273 d ago

0

I live in Atlanta,Georgia. I came across a group of blacks who had been denied service at one of your local restaurants. I have frequented your restaurants, in the past, and I am shocked to see this racist attitude in this, a city of predominantly black citizens. I am contacting my local government officials, as well as my state senators and congress representative to look in to this insulting, and racist action.

If there is a compelling reason this action was taken I would like to hear from you so that I may better understand.

Please reply via email if this best.

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Anonymous - 1 y 279 d ago

No review just a request. Please consider putting a Houston's at Park Place in Leawood, Kansas. Open real estate ...lots of people . Perhaps where

Fish restaurant went out.

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Anonymous - 1 y 280 d ago

0

Your restaurants in Atlanta and Houston are practicing racial profiling. This will no longer be tolerated. The CEO must address this publicly or face a national boycott.

Warren Simon

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S O James-Hearld - 1 y 282 d ago

0

To Whom It May Concern: How disappointed I was when I learn of the discrimination against 7 young black patrons. We have yet to hear from your corporate offices over this event. . As a Public Relations Manager and Event Planner I've decided to refrain from sending you any business until this matter is resolved. It would be to your advantage to apologize publicly to these young patrons and dismiss the offending employees. This will not go away by doing nothing. Social Media is a tool used to spread news quickly. And by now, I'm sure you've seen a few celebrities have taken a stand against your restaurant.

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Mark - 1 y 283 d ago

1

I'm very disappointed in the news about this company's possible discriminatory practices against certain segments of our population. The news is quite disturbing and I do not feel comfortable patronizing this establishment any longer.

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Soso - 1 y 287 d ago

Houston's food is great but the service SUCKS my family and I are visiting atlanta and when I say this bitch asked us to pay before we got our food very rude I just couldn't believe the service..

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