Information, reviews and public commentary for US companies

 

Houston's Restaurant Inc

Rating
1.09375
Web
www.houstons.com
Address
2425 E Camelback Rd # 200
Phoenix, AZ
85016-4221
County
Maricopa
Contact
Chris Florzak
Role
Manager
Phone
(602) 957-9700
Fax
(602) 956-1605
Annual Sales Est
$110,000,000
Employees
140
SIC Code
5812
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Jack - 5 d 4 h ago

2

Something is going on at the Houstons in Boca Raton Florida. It's going downhill. Serving sizes getting smaller and quality of food not as good. The half chicken that used to be amazing was very fowl tasting and unpleasant and not fresh tasting.We sent it back and the next batch just as bad. My husband agreed something is very wrong with it. He brought it to the managers attention as well. The salad dishes also got smaller. In the end the bill came and no compensation was given. That says it all!

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Anonymous - 11 d 20 m ago

0

FYI: This is just a short version of my compliant. My family are regulars at Houston's Restaurant's in many states over 20 years. I visited at a ATL location 6/9/17 waited about 15-20 before someone to came and took my order. I ordered a cheese burger medium well / no pink. My food came out about 20-25 min know one came in between time to refill my glass or to ask do I need anything. The waitress left the food on the table and left. I waited for her to come back so that I can ask for condiments, 10 min has gone by. I was trying to get someones attention. Finally, my waitress came by and I told her I have been sitting for a while to ask for condiments she said she will bring. Another 10 min has gone by no waitress. Finally, a waitress behind the glass saw that I was trying to get someones attention. She came from behind the employee glass and ask could she help me. I said I need condiments and my burger is getting cold. She went right away to bring me what I needed. I cut into the burger and in was bloody red. I asked for a manager. He took about 10 min to come to my table. I told him my compliant and the poor svc that I have received. I asked to be accommodated he said ok. Manager never apologize for the poor svc and food. Manager came with my food and stood watching me. I cut into my burger it was burned / overcooked but manager was not friendly and I was afraid to have the order taken back so I said its ok. Once I picked over my food waitress pick up my plate. Manager came back to my table and said every time you come to our restaurant I pay for your food and last week you called me a racist. I told him you have the wrong person. He insisted I was that person because he said that is what another person said so I know that it is you. He said I never forget a face. Manager continued numerous of times to accuse me and I continued to tell him you have the wrong person numerous of times. I told him I am offended that he is accusing me and I have never had an encounter with him about nothing nor has he paid for my bills. I told him this is a lie and he continue to say that I don't appreciate and he is offended that I am saying that I am not that person etc.. I asked for my bill he said no its paid for but if I continue to complain about the food I will be bandan from the restaurant because it is a private establishment. I told him this is a Corporate restaurant and he can not bandan me for having a compliant about my food etc.. He said I can and I will do I understand him. I was so disrespected, bullied, harassed, insulted, hurt, and stressed. All the above this was racism! All of this took place in the dinning room in front of other people dinning and waitresses passing by and no one to my rescue. Once I got home I called CORPORATE OFFICE. A person heard my compliant but then she took it personal because she said I am hollering on the phone. I said I have been abused by your manager for about 20 min and now you are taking what I am explaining personal. I am sorry that my voice seem to be loud this is not personal I am deeply hurt. I explain to her if this had happened to you, your voice will be loud too. She stated she will have someone to contact me within 24 hrs. As of today no one has contacted me from corporate office. I have left a message Monday and today and requested for the President and CEO contact information but was told this information can't be given.

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Shireenkoudanis - 14 d ago

0

I am so very upset and disappointed with the management of the Pasadena, California Houston's. I, my husband, and a friend went to enjoy dinner there and were treated so poorly that I will never eat there again. My husband was kind enough to pay for dinner for our table. Our friend in turn wanted to purchase our drinks and desert in turn, instead of splitting the check. We were told that once we closed out pur check, (My husband's check). That we were no longer allowed to purchase anything else and we had to move to the bar if we wanted anything else. My husband told the management that he did not care to have desert at the bar as we were already seated and didn't want to move. The manager was not kind or accommodating nor was she apologetic. She basically told me that this was policy and if we didn't like it we should leave. My friend ate at Houston's at least four times a month. I meet friends there from time to time as we are locals. I am so very disturbed that this is your policy and that the company stands behind this treatment of patrons. You have lost our business. I hope you take this as an indication that your policy needs to change.

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Not in New Oreleans - 15 d 5 h ago

I went to Houston's Restaurant in New Orleans to celebrate my Birthday. I had a party of 7. I was told they can not accommodate such a large party. The hostess was very rude so I asked for the manager. She suggest splitting us up. Who has a dinner party and separate their guest. That's no fun. We are the customers! Its not the restaurant met is capacity. All we wanted to do was sit together and enjoy a good time. We took our services else where. It don't take much to put 2 tables together to accommodate your guest. And to add, it wasn't even crowded. So much seating area. I was highly upset on my Birthday. Will never return.

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Ginger - 103 d 6 h ago

0

After a strong career as a Customer Service Professional, winning numerous awards at The Ritz-Carlton, PRIME and Pano's & Paul's, I retired early after ten years as a General Manager for Starbucks, where I also won multiple customer service awards. That said, I decided to apply as a server at Houston's because I'd always loved the atmosphere & the food & I really missed providing exceptional customer service to the public. As a first level Master Sommelier and a service professional, I was very excited about the possibility of working at Houston's. Unfortunately, I was dismissed and actually spoken down to by the hiring managers who didn't even understand the importance of shaking hands when I extended mine. I noticed, as I left, that I was much older than the staff they had, and realized that Houston's appears to not use diversity as a hiring tool. By the looks at the comments and reviews on this site, it appears Houston's might benefit from hiring a more diverse crew and that includes age diversity, as there are a lot of Customer Service mishaps that might have been avoided on this site if you were hiring people like me, who really care about their customers, and are prepared to provide world class customer service experiences. Thank you.

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Charles Ingle - 107 d ago

5

We have enjoyed for years Houstons but we need one in Mcdonough Ga 30253. Tired of longhorns and outback. No comparison please build one here we will invest money if that helps...

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Michael Dropkin - 125 d 7 h ago

0

Used to be a great value. Now sucks. I've been going to the Pompano Store since the 90's. Last night I went by myself for a Tuna Seared Salad I'd been craving. In the 1990's this salad was around $11 or $12 dollars. It's now $22.00 add a baked potato another $7.00 FOR A BAKED POTATOE and the portions are smaller. I chose to sit at a high top table because it had two chairs, vs. a larger table for 4. Why should I burn some server's opportunity to earn more income from 4 patrons than from one patron? I ordered the Tuna Seared Salad and was told I was sitting in an "appetizer section" only. What? They wouldn't serve me.. but if I wanted to order from the menu in a certain other way, I could have "a" salad. Not the one I came for. I will never go there again and discourage everyone on the internet from going there. I went across the street to a better, more reasonable meal "at my new favorite restaurant." I am a 30 year customer and now you can kiss my ass you arrogant fucks. You will never, ever get any of my discretionary income again.

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VictimOfHoustons - 124 d ago

0

Agreed and very sad. I will never go back again as well.

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Check your policy - 128 d 8 h ago

0

We call for reservation for seven and was told that Houston doesn't do that, only six. Well I haven't never heard such a thing especially in New Orleans. We wanted to come eat there with my whole family. My father just recovered knee surgery and this was his first time out. We agree to wait for two table side by side. We were asked to make two separate reservations.Now i know why.They had no intentions of seating us together. We even came early to beat the high busy time. I looked over the seating and saw availability for us to sit side by side.

This is not something I normally do is complain. But I as a business owner myself I must let someone higher know what my family experienced. The truth was all we were looking for and none of this would have happen if the truth had been told. We were more accommodating than they were. I forgot who the customer was Us or Them. The rudeness of this hostess to not try to accommodate my family was fine. everyone has a bad day, I understand that, so I asked for the manager. She was very nice. But stuck to the policy. I told her to give us the booth of six and we would squeeze in. She said she couldn't do that. By this time my family and i had enough. We are out of here. To many place to eat than sitting across the restaurant as a family to eat.The manager let us walk out. As we left i told her that I was going to complain about this policy Houston's has. Wow! all of a sudden two table be came available. So my family took a breath a sucked it up and sat for dinner. The meal was great! But the funny thing two table down there was a table for seven. We choose to let go and never return.

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T. Romelle - 228 d 19 h ago

I'm completely insulted. I've been coming to Houston's in Manhattan Beach as well as many other states for 19yrs. And I've never been soo disappointed in the management. My client has been coming for over 25yrs. We ordered $180 worth of food. talking about business ventures, then the Senior Asst. Ms Vista Murphy comes by 3 times and removes our unfinished drinks without asking if we were finished. Then her last visit tells us that we need to relinquish our table to others. But no one was waiting. It was the most disrespectful thing I have never been asked to release my seating. I plan to report this activity to BBB. Not at all what I'm use to at Houston's. It's always been a very considerate establishment. Totally uncalled for and I demand an apology for Ms Vista Murphys actions..

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VictimOfHoustons - 139 d 3 h ago

0

Try ordering 2 glasses of wine at the bar, then being accused of Public Intoxication just for simply chatting with other strangers at the bar (no I was not loud nor obnoxious), asked to leave, and cops waiting outside to arrest me for a PI. Oh and the same folks running outside to plead with the officers that I'm not drunk and please don't arrest her. Im out 2500.00 (posted bond, dismissal of the citation, and expunged record). I really feel I was a target simply because I was alone having dinner at the bar. Very traumatic experience and I will make sure my business colleagues and friends banned this restaurant.

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Serg - 139 d 4 h ago

1

We had very bad experience with the manager of Houston Pasadena .her name is shayna .

She is very rude on professional And she start refusing to give us services

I won't go there until she leave that place

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Keith Williams - 149 d ago

5

Greatest restaurant ever!!

Houstons Boca Raton Fl. Is with out question the example of a great culinary experience.

Hats off to Houstons Corp for Brian and his team. This restaurant could be confused as family owned by the way every employee is engaged.

Thank you!!

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Randy T - 157 d ago

Please come back to nashville. I have greived since you left.

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Austin Turner - 170 d 8 h ago

5

Austin-

I was in your Memphis Houston Restaurant last evening I and my wife have been eating at Houston's for about 15 years very pleasant been thru a lot of managers but Steven stands out more then iv seen in a good while very professional and very kind always concerned not only about me and my wife but we watched him how he carried himself a great change in the restaurant I am letting you know this I believe he is GM qualified keep a eye on this young man don't let him get away thank you

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Jay - 206 d 4 h ago

I went to Houston's on Kirby in Houston today and to my surprise was more ir less required to valet park. Oh yes, i could self park, way in the back which i did. I was in a hurry and ordered

$80.00 worth of food to carry out. I told the mgr. That though it's my favotite restaurant I likely wouldn't be back. I told him I was not about to let people I didn't know drive my $75,000+ car. Besides I don't want to have to check my belongings before I go in. They used to have a courtesy shuttle which was nice, but this is awful!! After 40+years I guess I'll have to find a new favorite.

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dongpolly@gmail.com - 213 d 10 h ago

0

Dear Sirs:

I am handicapped and overweight.

Will NEVER eat at a Houston's, after this embarrassing dining experience at noon last Thursday at:

Houston's, East Atlantic Boulevard, Pompano Beach, FL, United States.

Asked the day manager to have a chair, that was only 20 feet away, moved by our tight booth, so I could bend over to eat my food.

He refused, saying it would block the empty isle.

Asked him, if he would call his general manager on the phone for her permission to use a chair to accommodate me, and again, he refused.

My date is allergic to bird feathers, and could not eat outside with the bird shit and feathers flying all around the tables. Wonder, how the health department approves this lack of sanitation?

Inside, your restaurant had only two other booths being used in the whole place.

Now, I suspect why; maybe you should, too!

We left, and spent our $100 nearby, at a more hospitable restaurant.

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Bill - 215 d 8 h ago

1

Houstons on Country Club Plaza KCMO is having issues with food prep. I have been eating there for as long as i can remember and the quality of food has taken a severe downturn.Prime rib is a good example, some times it can be very good then the next time extremely poor cut of meet poorly cooked, what was a very good salad now is smaller served on a poor plate with no cheezy bread unless you ask for it,wonder what else you need to ask to get that was normally included, apparently stock holders are not making enough money, soon to be out of business. Bad news it was best place in KC for some things now worst

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Sandy Barrera - 231 d ago

Hello I live in the Kansas City metro area and is a frequent Houstons KC Plaza goer. Recently they have stated that they have quit selling long Island ice teas. I'm nt sure if this is only at this location or nationwide but as a lifelong customer that spends more then 5k annually here I'm disgusted by that decision can you please explain this and fix this?

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Anonymous - 253 d 7 h ago

We love your Houston's restaurant & have been going in Bethesda location regularly for at least 10 years! We have moved to Sarasota, Fl and are going thru"withdrawal ", because we miss your restaurant!!! Please consider opening here...St. Armand's circle has lots of restaurants but nothing like yours!

D. Gibbs

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Marissa Ysasaga - 261 d 6 h ago

0

The restaurant in downtown Houston area stole my money! They charged me 5 times and now is saying that that is not their problem. I have never attended a Houston's restaurant and I never will again!!!!!!!!! Horrible yesterday said found mistake today, not able to.?????

Sounds like a scam

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Judith Giffin - 266 d ago

1

We have dined at Houston's in Scottsdale for 14 years. Most of our experiences were good. Last night's (9/30) however, was definitely not. Both of us had a taste for the fish sandwich. We ordered them after being served our drinks and were told the restaurant was out of fish. So we had to make a different choice.

It is the usual practice of most establishments to inform the diners that it is out of any given entree as soon as the menu is presented. Had the server (Bailey L. No. 532) told us that upfront, we might have decided to leave and find another restaurant. As it was, we were stuck and we resented it. In the future, we'll ask when we make reservations if the establishment has all of the entrees listed on the menu.

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Judith Marx - 267 d 4 h ago

0

Houston's, Atlantic Blvd.,Pompano, FL. The worst experience I've ever had in any restaurant anywhere. I took a table outside on the deck nearest the parking lot. I had a 6 lb. maltese with me. It was 98 degrees outside & of course I put some water down for him under the table. The mgr. Rebecca came & asked if its a service dog & if so what is the illness I have that I need a service dog. Then she said to put the dog back in my purse. The little thing was drinking water & Rebecca said, if you don't take the water away from him I'll do it myself. That alone is enough reason for termination but it gets worse. I order a burger med. rare. It comes out bloody raw. I show it to the server & she says, well you wanted it that way. She takes it back & then brings out one that is well, well done. I didn't say a word. I ate half and I saw a black hair in the bun. That happens sometimes so I just removed it & take another bite. Then I see more black hairs sticking out of the bun. I call the server & show her & she starts to argue about it.. By now Rebecca & this overweight, inexperienced, immature girl tells the others & they are all walking past my table giving me dirty looks. Now Rebecca comes to my table & I show her 4 more strands of black hair in my bread & I tell her someone is very dirty in the kitchen. With sarcasim she asks if I want her to go in the kitchen & ask who's dirty in there. Then she tells me they all wear hairnets. I mention I have blond hair so it certainly is not mine. Then Rebecca says, well everyone in the kitchen is bald so it's not from them.

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Terry Cotter - 305 d 4 h ago

5

I have been a patron at the Houston's Restaurant on Kirby Drive in Houston since 1989. I typically spend $500-$600 a month at that location (my American Express statement of 8/7/16 includes $781.90 in charges at that location; a copy of my statement can be included upon request).

I have seen numerous changes in management over the years and by and large the General Managers have been quite capable. My purpose in writing is to express my disappointment that our current Service Manager, Bruce Burish, has not been promoted to a General Manager position. Bruce is the epitome of what it takes to excel in the GM position. He is personable, astute, genuine, bright, and is highly regarded by the staff and clientele.

It's time that the value that he adds to your organization needs to be recognized by promoting him to a General Manager position.

Terry M. Cotter

President

Southern Vanguard Insurance Company

3730 Kirby Drive

Houston, TX 77098

(hidden)

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Pamela - 1 y ago

1

At one point Houston's Restaurant on the Plaza here in Kansas City, MO was one of our favorite places to eat; but on 7/17/16 after visiting the restaurant- it was one of the worst experiences- (1) the waiter- Samuel wasn't very dry and unfriendly, untrained and not knowledgeable of the menu, prices or restaurant. (2) The manager-Orion Berwanger- didn't know how to correct the customer service; Orion approach wasn't warm or impressible, also if you were taking care one of the person's meal at our table- neither the manager, Orion or the waiter-Samuel made us aware that one meal would be excluded from the ticket. It seems that the menu has change- not for better, but for worst, because we have visit the restaurant many times and the food cost more, but the quality of the food not very tasteful. Also, you don't get what you pay for and not enough sides to choose from. The baby back ribs were dry and the chicken stripes were horrible(all these little bits & pieces of batter strips for $17.00)- very distasteful.

I would say we visit Houston's for the last time, unless there are changes. Houston's can't tough JAlexander Restaurant. (3) You need more qualified mangers to handle the customer, because the gentlemen was a little sarcastic in his approach and reluctant to come to the table and handle the situation. (4) Then you watch the two of them(waiter & manager) smirk and laugh about the situation.

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