Information, reviews and public commentary for US companies

 

Houston's Restaurant Inc

Rating
0.851064
Web
www.houstons.com
Address
2425 E Camelback Rd # 200
Phoenix, AZ
85016-4221
County
Maricopa
Contact
Chris Florzak
Role
Manager
Phone
(602) 957-9700
Fax
(602) 956-1605
Annual Sales Est
$110,000,000
Employees
140
SIC Code
5812
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Maggie Alemany - 46 d 16 h ago

0

Occurred on 6/3/18

We got there at around 7:10 p.m. Told them a party of 4. The wait was supposed to be 30 minutes. At around 7:20, I realized that my daughter's husband was joining us, so now we are 5 and advised. Now the wait is 18 minutes. Around 7:45, I asked how much longer. Now we are 10 minutes. Right around 7:55, I went to the guest service girl and now she said since we were 5 and not 4, we would have to wait 1 hour. Can this attitude and service be more disrespectful? I have never visited the place and will never step into such a massive controlling and unsympathetic atmosphere. Little cards with your name being swayed up and down depending on who shows up. I am sure if I would had given her a $50 under the table tip, we would had been right next to the sushi chef telling him how we wanted those rolls. At the end, we were grateful this happened, because we got to eat at Swine with amazing food and treated with the utmost delicacy and respect! Good luck with this restaurant.

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Justice Butler - 58 d 9 h ago

0

Not after the treatment U have those three women at your restaurant in Atlanta on Peachtree Rd. Train ur Employees how not to mistreat your customers especially being racial. It makes U look just as bad as Starbucks did! We will be protesting and if no change U will be SHUTDOWN! We are not being disrespected like this Anymore!!!

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Steve Kemsley - 191 d 18 h ago

0

Houstons you have GONE! I have been eating at your restaurant in Boca Raton for over 20 years...i have a vacation home there and we eat at least 3 times a week in what was our favourite restaurant. The ribs have been my and my boys favorite meal in the world for many many years. This last trip in december we sent no less than 5 meals back. The ribs are over cooked constantly and this has been going on for over a year. The wait time has averaged 90 mins, which is fine, you are busy...but the way oir last complaint was delt with my your manager Liz Oldenburg was beyond poor. our entire evening was spoilt...my guests food was inedible and he in fact left without eating anything. You can not manage a restaurant by staring at your computer system, look into a patrons eyes, know if they are trying the skant a free meal out of you or whether they want to be treated with respect. What was my favourite restaurant ever is now overpriced and simply not what it was.... (I don't mind about the cost if the food was as good as ever)...awful and so disppointing

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Anonymous - 198 d 14 h ago

0

This was our favorite restaurant in Long Island before they shut down. We were going away for the holidays and decided to eat at the Houston's in New Jersey. We made reservations and were asked for how many people. We informed them four people two adults and two children an infant and a toddler. When we went there they informed us that they no longer had high chairs because they were unsanitary? That our children could seat on our laps and or we could bring in the carrier from our car. Our car seat does not come with a carrier. We tried to eat without the high chairs but understandably we were all uncomfortable. I couldn't understand how a restaurant could take a reservation and not inform us of this new policy knowing that we had children. They have a changing table in the bathroom, a children's menu but no seats for our little ones. If the restaurant does not want children then they should just say that and I could have made reservations elsewhere for Christmas Eve dinner. I will never eat at any Hillstone or Houston's ever again! Our dinner was ruined and we left without eating our dinner.

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debbie - 202 d 5 h ago

2

I was at the Houston's Restaurant in Pompano Beach Florida. My family and I have been going there for at least 25 years. I brought my grandchildren with me for dinner tonight and I was never so disappointed. We were 4 adults a 17month old and a 6 month old baby. We were seated at a table for 4 and agreed to have the 17month old sit on her mothers lap as Houston's do not have high chairs ( had no idea) but then was told we would have to put the baby on the floor. I said I was not comfortable with this as I was worried about bugs and her being on the floor but they said it was there policy not to allow extra chairs. I asked for the manager and he concurred. As the 17m was about to expire and was hungry we agreed. Not two minutes later the watress caring a large stack of dishes and knives tripped and just missed the baby but spilling sauce down my husbands back. No apologies nothing. I called the manager back who still told us it was out of her control but agreed to move us to a safer table. Unfortunetly this was not under the heaters like the last one was and we froze, but chose to suck it up. The food was cold they made it quite clear that babies or small kids were not welcome (it was 6pm) and again no apology was given other then two managers (Logan and Matt) saying there was nothing they could do about both the baby and the mess on my husband. This is not the Houston's we know and loved. Not to mention they swithched the awesome shoestring french fries for thicker ones because people were complaining that they came out cold.(yet both mine and my daughters fries were cold)

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BurnesJCJ - 269 d ago

After reviewing the videos and protest at this restaurant... hearing how the people who work there discriminated against Everyday People who chose that place too eat, has completely turned me off. I will never step foot in a restaurant named Houston. I don't care what city I'm in what stadium in if it's the last restaurant standing they will never have my business.

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Cheryl - 255 d 9 h ago

0

so true. this is absurd! to deny these people a seat is wrong! none of the staff could give a straight answer.... it IS discrimination. period. Dont think I will be dining here either .. I always dined here..

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Bob-Bradshaw@comcast.net - 271 d 5 h ago

0

I live in Atlanta,Georgia. I came across a group of blacks who had been denied service at one of your local restaurants. I have frequented your restaurants, in the past, and I am shocked to see this racist attitude in this, a city of predominantly black citizens. I am contacting my local government officials, as well as my state senators and congress representative to look in to this insulting, and racist action.

If there is a compelling reason this action was taken I would like to hear from you so that I may better understand.

Please reply via email if this best.

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Anonymous - 277 d 10 h ago

No review just a request. Please consider putting a Houston's at Park Place in Leawood, Kansas. Open real estate ...lots of people . Perhaps where

Fish restaurant went out.

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Anonymous - 278 d 19 h ago

0

Your restaurants in Atlanta and Houston are practicing racial profiling. This will no longer be tolerated. The CEO must address this publicly or face a national boycott.

Warren Simon

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S O James-Hearld - 280 d 13 h ago

0

To Whom It May Concern: How disappointed I was when I learn of the discrimination against 7 young black patrons. We have yet to hear from your corporate offices over this event. . As a Public Relations Manager and Event Planner I've decided to refrain from sending you any business until this matter is resolved. It would be to your advantage to apologize publicly to these young patrons and dismiss the offending employees. This will not go away by doing nothing. Social Media is a tool used to spread news quickly. And by now, I'm sure you've seen a few celebrities have taken a stand against your restaurant.

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Mark - 281 d ago

1

I'm very disappointed in the news about this company's possible discriminatory practices against certain segments of our population. The news is quite disturbing and I do not feel comfortable patronizing this establishment any longer.

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Soso - 285 d 5 h ago

Houston's food is great but the service SUCKS my family and I are visiting atlanta and when I say this bitch asked us to pay before we got our food very rude I just couldn't believe the service..

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Trent - 286 d 7 h ago

0

Houston's Lenox location stopped to a low level recently, by being discriminatory towards Jay Morrison and his wife, and colleagues. I will not nor anyone I know support this business.

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Karl - 286 d 8 h ago

1

Finally people are seeing the racial profiling that goes on at this restaurant. Unbelievable

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AngieQC - 286 d 15 h ago

0

Houston's Lenox location recently displayed a ugly act of discrimination last night against a prominent activist, his wife and staff! I am encouraging everyone I know....in every social media outlet to share and encourage others to not do business with this facility!

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Bill Stockon - 286 d 16 h ago

They are known for discrimination against minorities groups and I don't support them and I'm Caucasian that day is over equality for all

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Barry Goldberger - 1 y ago

0

Very disappointed with Houston's Boca Raton and Pompano, Florida hiring practice.. Applied, interviewed plenty of experience and went since there were ads posted on hiring a server and then told they aren't hiring. Don't believe that. Contacted by Logan in Pompano to come in and also a Kaitlin of Boca to come in and then they don't even come to talk to you and tell other people to tell you no job. Is it my age, religion, or come from NY. I have the experience and a great recommendation from prior job and not to get any job from them is upsetting and needs to be addressed by you or I will post this in the paper, facebook anywhere that someone will listen. Very unhappy with the hiring practice and also getting emails from webs sites they are still looking to hire.

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Carol - 1 y ago

1

I just ordered fries with a chicken sandwich. They are the new "thin" fries and they were awful. All salt and grease.

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Jack - 1 y ago

2

Something is going on at the Houstons in Boca Raton Florida. It's going downhill. Serving sizes getting smaller and quality of food not as good. The half chicken that used to be amazing was very fowl tasting and unpleasant and not fresh tasting.We sent it back and the next batch just as bad. My husband agreed something is very wrong with it. He brought it to the managers attention as well. The salad dishes also got smaller. In the end the bill came and no compensation was given. That says it all!

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Anonymous - 1 y ago

0

FYI: This is just a short version of my compliant. My family are regulars at Houston's Restaurant's in many states over 20 years. I visited at a ATL location 6/9/17 waited about 15-20 before someone to came and took my order. I ordered a cheese burger medium well / no pink. My food came out about 20-25 min know one came in between time to refill my glass or to ask do I need anything. The waitress left the food on the table and left. I waited for her to come back so that I can ask for condiments, 10 min has gone by. I was trying to get someones attention. Finally, my waitress came by and I told her I have been sitting for a while to ask for condiments she said she will bring. Another 10 min has gone by no waitress. Finally, a waitress behind the glass saw that I was trying to get someones attention. She came from behind the employee glass and ask could she help me. I said I need condiments and my burger is getting cold. She went right away to bring me what I needed. I cut into the burger and in was bloody red. I asked for a manager. He took about 10 min to come to my table. I told him my compliant and the poor svc that I have received. I asked to be accommodated he said ok. Manager never apologize for the poor svc and food. Manager came with my food and stood watching me. I cut into my burger it was burned / overcooked but manager was not friendly and I was afraid to have the order taken back so I said its ok. Once I picked over my food waitress pick up my plate. Manager came back to my table and said every time you come to our restaurant I pay for your food and last week you called me a racist. I told him you have the wrong person. He insisted I was that person because he said that is what another person said so I know that it is you. He said I never forget a face. Manager continued numerous of times to accuse me and I continued to tell him you have the wrong person numerous of times. I told him I am offended that he is accusing me and I have never had an encounter with him about nothing nor has he paid for my bills. I told him this is a lie and he continue to say that I don't appreciate and he is offended that I am saying that I am not that person etc.. I asked for my bill he said no its paid for but if I continue to complain about the food I will be bandan from the restaurant because it is a private establishment. I told him this is a Corporate restaurant and he can not bandan me for having a compliant about my food etc.. He said I can and I will do I understand him. I was so disrespected, bullied, harassed, insulted, hurt, and stressed. All the above this was racism! All of this took place in the dinning room in front of other people dinning and waitresses passing by and no one to my rescue. Once I got home I called CORPORATE OFFICE. A person heard my compliant but then she took it personal because she said I am hollering on the phone. I said I have been abused by your manager for about 20 min and now you are taking what I am explaining personal. I am sorry that my voice seem to be loud this is not personal I am deeply hurt. I explain to her if this had happened to you, your voice will be loud too. She stated she will have someone to contact me within 24 hrs. As of today no one has contacted me from corporate office. I have left a message Monday and today and requested for the President and CEO contact information but was told this information can't be given.

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Shireenkoudanis - 1 y ago

0

I am so very upset and disappointed with the management of the Pasadena, California Houston's. I, my husband, and a friend went to enjoy dinner there and were treated so poorly that I will never eat there again. My husband was kind enough to pay for dinner for our table. Our friend in turn wanted to purchase our drinks and desert in turn, instead of splitting the check. We were told that once we closed out pur check, (My husband's check). That we were no longer allowed to purchase anything else and we had to move to the bar if we wanted anything else. My husband told the management that he did not care to have desert at the bar as we were already seated and didn't want to move. The manager was not kind or accommodating nor was she apologetic. She basically told me that this was policy and if we didn't like it we should leave. My friend ate at Houston's at least four times a month. I meet friends there from time to time as we are locals. I am so very disturbed that this is your policy and that the company stands behind this treatment of patrons. You have lost our business. I hope you take this as an indication that your policy needs to change.

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Not in New Oreleans - 1 y ago

I went to Houston's Restaurant in New Orleans to celebrate my Birthday. I had a party of 7. I was told they can not accommodate such a large party. The hostess was very rude so I asked for the manager. She suggest splitting us up. Who has a dinner party and separate their guest. That's no fun. We are the customers! Its not the restaurant met is capacity. All we wanted to do was sit together and enjoy a good time. We took our services else where. It don't take much to put 2 tables together to accommodate your guest. And to add, it wasn't even crowded. So much seating area. I was highly upset on my Birthday. Will never return.

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Ginger - 1 y 129 d ago

0

After a strong career as a Customer Service Professional, winning numerous awards at The Ritz-Carlton, PRIME and Pano's & Paul's, I retired early after ten years as a General Manager for Starbucks, where I also won multiple customer service awards. That said, I decided to apply as a server at Houston's because I'd always loved the atmosphere & the food & I really missed providing exceptional customer service to the public. As a first level Master Sommelier and a service professional, I was very excited about the possibility of working at Houston's. Unfortunately, I was dismissed and actually spoken down to by the hiring managers who didn't even understand the importance of shaking hands when I extended mine. I noticed, as I left, that I was much older than the staff they had, and realized that Houston's appears to not use diversity as a hiring tool. By the looks at the comments and reviews on this site, it appears Houston's might benefit from hiring a more diverse crew and that includes age diversity, as there are a lot of Customer Service mishaps that might have been avoided on this site if you were hiring people like me, who really care about their customers, and are prepared to provide world class customer service experiences. Thank you.

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Charles Ingle - 1 y 133 d ago

5

We have enjoyed for years Houstons but we need one in Mcdonough Ga 30253. Tired of longhorns and outback. No comparison please build one here we will invest money if that helps...

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