Information, reviews and public commentary for US companies

 

Houston's Restaurant Inc

Rating
0.904762
Web
www.houstons.com
Address
2425 E Camelback Rd # 200
Phoenix, AZ
85016-4221
County
Maricopa
Contact
Chris Florzak
Role
Manager
Phone
(602) 957-9700
Fax
(602) 956-1605
Annual Sales Est
$110,000,000
Employees
140
SIC Code
5812
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BurnesJCJ - 28 d 5 h ago

After reviewing the videos and protest at this restaurant... hearing how the people who work there discriminated against Everyday People who chose that place too eat, has completely turned me off. I will never step foot in a restaurant named Houston. I don't care what city I'm in what stadium in if it's the last restaurant standing they will never have my business.

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Cheryl - 14 d 12 h ago

0

so true. this is absurd! to deny these people a seat is wrong! none of the staff could give a straight answer.... it IS discrimination. period. Dont think I will be dining here either .. I always dined here..

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Bob-Bradshaw@comcast.net - 30 d 8 h ago

0

I live in Atlanta,Georgia. I came across a group of blacks who had been denied service at one of your local restaurants. I have frequented your restaurants, in the past, and I am shocked to see this racist attitude in this, a city of predominantly black citizens. I am contacting my local government officials, as well as my state senators and congress representative to look in to this insulting, and racist action.

If there is a compelling reason this action was taken I would like to hear from you so that I may better understand.

Please reply via email if this best.

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Anonymous - 36 d 13 h ago

No review just a request. Please consider putting a Houston's at Park Place in Leawood, Kansas. Open real estate ...lots of people . Perhaps where

Fish restaurant went out.

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Anonymous - 38 d ago

0

Your restaurants in Atlanta and Houston are practicing racial profiling. This will no longer be tolerated. The CEO must address this publicly or face a national boycott.

Warren Simon

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S O James-Hearld - 39 d 16 h ago

0

To Whom It May Concern: How disappointed I was when I learn of the discrimination against 7 young black patrons. We have yet to hear from your corporate offices over this event. . As a Public Relations Manager and Event Planner I've decided to refrain from sending you any business until this matter is resolved. It would be to your advantage to apologize publicly to these young patrons and dismiss the offending employees. This will not go away by doing nothing. Social Media is a tool used to spread news quickly. And by now, I'm sure you've seen a few celebrities have taken a stand against your restaurant.

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Mark - 40 d 6 h ago

1

I'm very disappointed in the news about this company's possible discriminatory practices against certain segments of our population. The news is quite disturbing and I do not feel comfortable patronizing this establishment any longer.

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Soso - 44 d 8 h ago

Houston's food is great but the service SUCKS my family and I are visiting atlanta and when I say this bitch asked us to pay before we got our food very rude I just couldn't believe the service..

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Trent - 45 d 10 h ago

0

Houston's Lenox location stopped to a low level recently, by being discriminatory towards Jay Morrison and his wife, and colleagues. I will not nor anyone I know support this business.

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Karl - 45 d 11 h ago

1

Finally people are seeing the racial profiling that goes on at this restaurant. Unbelievable

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AngieQC - 45 d 18 h ago

0

Houston's Lenox location recently displayed a ugly act of discrimination last night against a prominent activist, his wife and staff! I am encouraging everyone I know....in every social media outlet to share and encourage others to not do business with this facility!

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Bill Stockon - 45 d 19 h ago

They are known for discrimination against minorities groups and I don't support them and I'm Caucasian that day is over equality for all

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Barry Goldberger - 105 d 18 h ago

0

Very disappointed with Houston's Boca Raton and Pompano, Florida hiring practice.. Applied, interviewed plenty of experience and went since there were ads posted on hiring a server and then told they aren't hiring. Don't believe that. Contacted by Logan in Pompano to come in and also a Kaitlin of Boca to come in and then they don't even come to talk to you and tell other people to tell you no job. Is it my age, religion, or come from NY. I have the experience and a great recommendation from prior job and not to get any job from them is upsetting and needs to be addressed by you or I will post this in the paper, facebook anywhere that someone will listen. Very unhappy with the hiring practice and also getting emails from webs sites they are still looking to hire.

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Carol - 146 d 11 h ago

1

I just ordered fries with a chicken sandwich. They are the new "thin" fries and they were awful. All salt and grease.

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Jack - 155 d 13 h ago

2

Something is going on at the Houstons in Boca Raton Florida. It's going downhill. Serving sizes getting smaller and quality of food not as good. The half chicken that used to be amazing was very fowl tasting and unpleasant and not fresh tasting.We sent it back and the next batch just as bad. My husband agreed something is very wrong with it. He brought it to the managers attention as well. The salad dishes also got smaller. In the end the bill came and no compensation was given. That says it all!

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Anonymous - 161 d 9 h ago

0

FYI: This is just a short version of my compliant. My family are regulars at Houston's Restaurant's in many states over 20 years. I visited at a ATL location 6/9/17 waited about 15-20 before someone to came and took my order. I ordered a cheese burger medium well / no pink. My food came out about 20-25 min know one came in between time to refill my glass or to ask do I need anything. The waitress left the food on the table and left. I waited for her to come back so that I can ask for condiments, 10 min has gone by. I was trying to get someones attention. Finally, my waitress came by and I told her I have been sitting for a while to ask for condiments she said she will bring. Another 10 min has gone by no waitress. Finally, a waitress behind the glass saw that I was trying to get someones attention. She came from behind the employee glass and ask could she help me. I said I need condiments and my burger is getting cold. She went right away to bring me what I needed. I cut into the burger and in was bloody red. I asked for a manager. He took about 10 min to come to my table. I told him my compliant and the poor svc that I have received. I asked to be accommodated he said ok. Manager never apologize for the poor svc and food. Manager came with my food and stood watching me. I cut into my burger it was burned / overcooked but manager was not friendly and I was afraid to have the order taken back so I said its ok. Once I picked over my food waitress pick up my plate. Manager came back to my table and said every time you come to our restaurant I pay for your food and last week you called me a racist. I told him you have the wrong person. He insisted I was that person because he said that is what another person said so I know that it is you. He said I never forget a face. Manager continued numerous of times to accuse me and I continued to tell him you have the wrong person numerous of times. I told him I am offended that he is accusing me and I have never had an encounter with him about nothing nor has he paid for my bills. I told him this is a lie and he continue to say that I don't appreciate and he is offended that I am saying that I am not that person etc.. I asked for my bill he said no its paid for but if I continue to complain about the food I will be bandan from the restaurant because it is a private establishment. I told him this is a Corporate restaurant and he can not bandan me for having a compliant about my food etc.. He said I can and I will do I understand him. I was so disrespected, bullied, harassed, insulted, hurt, and stressed. All the above this was racism! All of this took place in the dinning room in front of other people dinning and waitresses passing by and no one to my rescue. Once I got home I called CORPORATE OFFICE. A person heard my compliant but then she took it personal because she said I am hollering on the phone. I said I have been abused by your manager for about 20 min and now you are taking what I am explaining personal. I am sorry that my voice seem to be loud this is not personal I am deeply hurt. I explain to her if this had happened to you, your voice will be loud too. She stated she will have someone to contact me within 24 hrs. As of today no one has contacted me from corporate office. I have left a message Monday and today and requested for the President and CEO contact information but was told this information can't be given.

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Shireenkoudanis - 164 d 9 h ago

0

I am so very upset and disappointed with the management of the Pasadena, California Houston's. I, my husband, and a friend went to enjoy dinner there and were treated so poorly that I will never eat there again. My husband was kind enough to pay for dinner for our table. Our friend in turn wanted to purchase our drinks and desert in turn, instead of splitting the check. We were told that once we closed out pur check, (My husband's check). That we were no longer allowed to purchase anything else and we had to move to the bar if we wanted anything else. My husband told the management that he did not care to have desert at the bar as we were already seated and didn't want to move. The manager was not kind or accommodating nor was she apologetic. She basically told me that this was policy and if we didn't like it we should leave. My friend ate at Houston's at least four times a month. I meet friends there from time to time as we are locals. I am so very disturbed that this is your policy and that the company stands behind this treatment of patrons. You have lost our business. I hope you take this as an indication that your policy needs to change.

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Not in New Oreleans - 165 d 14 h ago

I went to Houston's Restaurant in New Orleans to celebrate my Birthday. I had a party of 7. I was told they can not accommodate such a large party. The hostess was very rude so I asked for the manager. She suggest splitting us up. Who has a dinner party and separate their guest. That's no fun. We are the customers! Its not the restaurant met is capacity. All we wanted to do was sit together and enjoy a good time. We took our services else where. It don't take much to put 2 tables together to accommodate your guest. And to add, it wasn't even crowded. So much seating area. I was highly upset on my Birthday. Will never return.

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Ginger - 253 d 15 h ago

0

After a strong career as a Customer Service Professional, winning numerous awards at The Ritz-Carlton, PRIME and Pano's & Paul's, I retired early after ten years as a General Manager for Starbucks, where I also won multiple customer service awards. That said, I decided to apply as a server at Houston's because I'd always loved the atmosphere & the food & I really missed providing exceptional customer service to the public. As a first level Master Sommelier and a service professional, I was very excited about the possibility of working at Houston's. Unfortunately, I was dismissed and actually spoken down to by the hiring managers who didn't even understand the importance of shaking hands when I extended mine. I noticed, as I left, that I was much older than the staff they had, and realized that Houston's appears to not use diversity as a hiring tool. By the looks at the comments and reviews on this site, it appears Houston's might benefit from hiring a more diverse crew and that includes age diversity, as there are a lot of Customer Service mishaps that might have been avoided on this site if you were hiring people like me, who really care about their customers, and are prepared to provide world class customer service experiences. Thank you.

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Charles Ingle - 257 d 9 h ago

5

We have enjoyed for years Houstons but we need one in Mcdonough Ga 30253. Tired of longhorns and outback. No comparison please build one here we will invest money if that helps...

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Michael Dropkin - 275 d 16 h ago

0

Used to be a great value. Now sucks. I've been going to the Pompano Store since the 90's. Last night I went by myself for a Tuna Seared Salad I'd been craving. In the 1990's this salad was around $11 or $12 dollars. It's now $22.00 add a baked potato another $7.00 FOR A BAKED POTATOE and the portions are smaller. I chose to sit at a high top table because it had two chairs, vs. a larger table for 4. Why should I burn some server's opportunity to earn more income from 4 patrons than from one patron? I ordered the Tuna Seared Salad and was told I was sitting in an "appetizer section" only. What? They wouldn't serve me.. but if I wanted to order from the menu in a certain other way, I could have "a" salad. Not the one I came for. I will never go there again and discourage everyone on the internet from going there. I went across the street to a better, more reasonable meal "at my new favorite restaurant." I am a 30 year customer and now you can kiss my ass you arrogant fucks. You will never, ever get any of my discretionary income again.

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VictimOfHoustons - 274 d 8 h ago

0

Agreed and very sad. I will never go back again as well.

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Check your policy - 278 d 17 h ago

0

We call for reservation for seven and was told that Houston doesn't do that, only six. Well I haven't never heard such a thing especially in New Orleans. We wanted to come eat there with my whole family. My father just recovered knee surgery and this was his first time out. We agree to wait for two table side by side. We were asked to make two separate reservations.Now i know why.They had no intentions of seating us together. We even came early to beat the high busy time. I looked over the seating and saw availability for us to sit side by side.

This is not something I normally do is complain. But I as a business owner myself I must let someone higher know what my family experienced. The truth was all we were looking for and none of this would have happen if the truth had been told. We were more accommodating than they were. I forgot who the customer was Us or Them. The rudeness of this hostess to not try to accommodate my family was fine. everyone has a bad day, I understand that, so I asked for the manager. She was very nice. But stuck to the policy. I told her to give us the booth of six and we would squeeze in. She said she couldn't do that. By this time my family and i had enough. We are out of here. To many place to eat than sitting across the restaurant as a family to eat.The manager let us walk out. As we left i told her that I was going to complain about this policy Houston's has. Wow! all of a sudden two table be came available. So my family took a breath a sucked it up and sat for dinner. The meal was great! But the funny thing two table down there was a table for seven. We choose to let go and never return.

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T. Romelle - 1 y ago

I'm completely insulted. I've been coming to Houston's in Manhattan Beach as well as many other states for 19yrs. And I've never been soo disappointed in the management. My client has been coming for over 25yrs. We ordered $180 worth of food. talking about business ventures, then the Senior Asst. Ms Vista Murphy comes by 3 times and removes our unfinished drinks without asking if we were finished. Then her last visit tells us that we need to relinquish our table to others. But no one was waiting. It was the most disrespectful thing I have never been asked to release my seating. I plan to report this activity to BBB. Not at all what I'm use to at Houston's. It's always been a very considerate establishment. Totally uncalled for and I demand an apology for Ms Vista Murphys actions..

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VictimOfHoustons - 289 d 12 h ago

0

Try ordering 2 glasses of wine at the bar, then being accused of Public Intoxication just for simply chatting with other strangers at the bar (no I was not loud nor obnoxious), asked to leave, and cops waiting outside to arrest me for a PI. Oh and the same folks running outside to plead with the officers that I'm not drunk and please don't arrest her. Im out 2500.00 (posted bond, dismissal of the citation, and expunged record). I really feel I was a target simply because I was alone having dinner at the bar. Very traumatic experience and I will make sure my business colleagues and friends banned this restaurant.

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