Information, reviews and public commentary for US companies

 

Houzz

Rating
0.275362
Web
https://www.houzz.com/
Address
285 Hamilton Ave Fl 4, Palo Alto, CA
Palo Alto, CA
94301-2540
Phone
(650) 326-3000
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Extremely upset customer!!!! - 3 d 11 h ago

0

Horrible, horrible, horrible!!!! Been trying to reach customer service for a damaged item that we received over three weeks ago, and cannot get through to anyone via online form submission or over the phone. If we don't hear back immediately, we will dispute the charges on the credit card!!!!

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Cindy Wright - 8 h 30 m ago

0

Liars Absolutely no customer service on a phone or email. They took money from my credit card which they have no intention of returning. The item they say I purchased never came.

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Extremely upset customer!!!! - 3 d 11 h ago

0

Horrible, horrible, horrible!!!! Been trying to reach customer service for a damaged item that we received over three weeks ago, and cannot get through to anyone via online form submission or over the phone. If we don't hear back immediately, we will dispute the charges on the credit card!!!!

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Cindy Wright - 8 h 30 m ago

0

Liars Absolutely no customer service on a phone or email. They took money from my credit card which they have no intention of returning. The item they say I purchased never came.

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W-E - 3 d 8 h ago

0

opinion don't buy from them is terrible customer service.

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Jma - 9 d 8 h ago

Do not purchase anything major from this company -- they don't respond to any calls; the help and customer service mailboxes are full. Product ordered damaged in delivery and no one will respond

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Lani - 6 d 23 h ago

Same boat as you- did you ever hear back

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Fran Blackwell - 6 d 2 h ago

Today I spent more than two hours on hold for a customer service representative. Is there anybody working there? I cannot believe that your office is so understaffed that the phone can't be answered in a reasonable length of time. You need to hire more respresentatives, ---- or fire the person in charge. Obviously you have a staffing problem.

On June 20, 2020 I placed order #:1670-0564-3237-5576. Half the order came on June 27, 2020. Where is the other half? Will I ever get it? Is it within your company policy to let customers know what they can expect? At any rate it shouldn't take 2 hours on the phone to find out. Since the phone is not your strong suit, I REALLY DO EXPECT AN ANSWER FROM THIS EMAIL. TOMORROW WOULD BE NICE.

Please track the shipment and find out where it is in the process. Thank you.

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Anonymous - 6 d 23 h ago

Did you ever hear back from them?!

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Liz M - 9 d 12 h ago

0

Don't purchase anything through Houzz! I bought a mirror on sale during the Memorial Day weekend. The delay in receiving it was fine, I wasn't in a rush to have it. When I got it, it came damaged. I had to call for a few days to get a hold of someone. I told them I would like a replacement and was told it would be back in stock in July. I said ok, I will wait again. They ended up refunding me for the mirror and told me I would need to re-purchase it when it's back in stock at the higher price!!! How is it my fault that the mirror came damaged??? I got a really good deal and now they want me to pay full price!! Terrible company and customer service. I filed a complaint with the BBB

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Tamara M. - 47 d 11 h ago

0

I ordered a set of (4) dining chairs, and they were wrong color and size, I have been trying to call and sent numerous return requests via email, and I'm presently on hold for 20:47 minutes and still going to speak to someone! I have been doing this for about 5 days, not one answer!!! Can someone please get back to me!?!!! I'm going to call my bank and cancel payment at this point!! No Bueno!!!

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Tamara M. - 47 d 10 h ago

5

I finally got a hold of someone, and she was wonderful (Stephanie) - yes, I was super frustrated trying to get through for about 5 days, but once she answered she was very professional, thorough, honest and helpful!!! Thank You Stephanie for smoothing over my stressful situation!!!!

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No joy - 31 d 4 h ago

0

How?! How did you get thru? Did you find another #? Better yet an email address?

Please!

I was looking at diningroom sets but after all this frustration with my first smaller order that won't happen!

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Anonymous - 9 d 16 h ago

0

Do you have Stephanie's direct line? The company isn't even taking phone calls anymore. I've filed numerous return requests and no response.

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Arvilla - 25 d 13 h ago

0

I too have been doing the same thing. Have missing parts on a fan and not very happy

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AL G - 10 d 5 h ago

0

This company is a rip off i paid for an item on June 10th and still have not received it...tracking shows nothing..REPORT THEM TO THE BBB AND MAKE A COMPLAINT LIKE I DID MAYBE JUST MAYBE SOMEBODY WILL LISTEN AND DO SOMETHING ABOUT IT..

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richard johnson - 11 d 7 h ago

0

customer service with houzz absolutely sucks. they should all have to try to reach customer service thru their own system

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Bushra - 11 d 9 h ago

3

I messaged so many time for a refund for my ottoma its so ugly paid 279:+20$ shipping no reply yet also emailed the owner They are making an exuse thats its corona be patience

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NRZ - 12 d 6 h ago

0

Horrible horrible company and customer service!! Do not buy anything from them I repeat DO NOT! After waiting for a whole month to receive my bed they told me they wont deliver it to my door due to covid!!!! My apartment has an elevator and everything! I was never informed about this when I bought this item otherwise I would definitely not buy it! my order has been on hold for more than a week now because they cant deliver it to my door and I dont have anyone to bring it up as I recently moved to a new state and dont have anyone here!! I even offered to pay them...nothing!!!!!! Houzz is not even answering my calls/ emails! This company is the worst I have ever seen! I should have read the reviews before ordering from them! How am I supposed to bring up a heavy ass king bed by myself!!!! I will have to talk to my bank so I'll get my money returned as I know Houzz will not give my money back! Terrible company! Run away

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sophiany - 12 d 12 h ago

0

Terrible doing business with them.

Orders mixed up.

Terrible phone assistance

No return shipping cost or label

I will never do business with them again.

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Matt - 13 d 5 h ago

1

Returned 2 outdoor lights a month ago, still waiting for my refund. Communicaton has been slow, and non responsive, so for me, I will never do business with Houzz again.

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Anonymous - 16 d 9 h ago

0

This company is the worsts company I have the same opinion don't buy from them is terrible customer service.

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Anonymous - 17 d ago

1

My package was sent to someone else with my name on it! Tried to contact them. Call dropped after an introduction. I agree it's the WORST company I've ever seen in my life.

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Laurie - 21 d 5 h ago

They are the WORST company I've ever dealt with. Ordered 2 chairs with Christy on phone. Came June 7th with no problem, however not what I expected. Called same day for Return Label and every day since (today June 15th) . No one answers, recording says to e-mail. Now have thread of about 13. One said print/use this label..NOTHING ATTACHED... To date, no luck calling or email reply as to where is my label. They were certainly fast enough to take my $$$$. Told me to keep and sell myself and they would give me $50.00 ...I paid over $400.00. or deduct $60.00 for return shipping, which I agree to. I am so frustrated and called credit card to dispute charge.

Don't recommend HOUZZ to anyone.. They are AWFUL!!!!!! I would rate minus, minus, minus if able.

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ykana - 22 d 5 h ago

1

What can I say?!

Houzz has a very nice website design and looks all legit. Well, it is up until you order something from them and you get "crap" or misleading description.

I've been seeing their advertising and receiving their emails for years. I always thought it was a nice company because of all the beautiful projects they post on their website, and I believe that is all great. However, their shopping website can be shady!

I ordered a faucet that claims to be metal, under their description, but it is all plastic. I tried to return it and started the process through their website and they keep charging me fedex to return it. Wait a minute!!! It is not my fault if you mislead customer with false description of the item. I should pay nothing to return!

My second item in the same order was a vanity. It looks really nice on the picture. It came well packet, but when I opened the box, OMG, it was horrible. Mismatching color paint, scratches and dents. Very poor product! I would never imagined that they would represent something so low quality!

The 3rd item in the same order was a towel holder bar. It was crooked! I decided to give a chance to the manufacturer to replace it. We'll see!

I've written 2 emails about the return fee, but never got a reply. It has been 10 days. HOUZZ never again!

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derek - 22 d 6 h ago

0

wow I am so thankful that I checked the reviews for Houzz before

sending the money. WOW how corrupt

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Unhappy Camper - 23 d 9 h ago

0

I have repeatedly asked Houzz to remove my email address from their database. They have refused to do so. I have filed a complaint with the Better Business Bureau.

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