Information, reviews and public commentary for US companies

 

Houzz

Rating
0.166667
Web
https://www.houzz.com/
Address
285 Hamilton Ave Fl 4
Palo Alto, CA
94301-2540
Phone
(855) 964-6633
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Alignment - 17 d ago

Just wanting to contact corporate

The number (hidden) listed is a company based in Florida

How can we introduce our history gallery to a human contact

(hidden)

(hidden)

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Ripped off custoner - 55 d 11 h ago

0

Alex, What is the name of the vendor? I have repeatedly asked this question and it's been consistently ignored. This has been the worst customer service I have experienced with whom I have been involved. I am completely stunned and dismayed that YOU have decided that the matter is settled and I am to receive a credit which does not cover the cost of one stool when ALL four stools are damaged. As of I have stated before, I will gladly share this experience & advise potential customers not to ever make purchases with your company. I am completely dissatisfied and I do not consider this matter settled. I have four damaged stools - all on the rear area and it will obviously worsen over time. Simply because the paint & chipped wood did not occur within 30 days of purchase, this is my fault. This product is obviously defective. The chairs are not used as they are supplemental. I have two dining rooms where we eat as family when we're lucky enough to be home at the same time. I need to speak/contact with a senior manager immediately as no one has had the decency to contact me by phone. You "compensated" me $50 when the current sale price is $72 & regularly sell for nearly $100 each. That is preposterous. Who in their right mind would pay close to $400 and in less than four months have damage, report said damage & receive $50 like a pay on the head. In other words- "Go away lady. We do not value you as a customer." That is a huge problem and not the way I'm accustomed to be treated. Completely unacceptable. I will take this as far as the CEO to make him/her aware of this failed business practice. I will contact the Better Business Bureau. I will share on social media immediately as well as on your website. Take care, Cicely (hidden) On Jan 28, 2019, at 6:27 PM, (hidden)" wrote: Hello Cicely, Thank you again for your patience as I have been reaching out to the vendor on your behalf! After further review, the vendor has regretfully confirmed that they are unable to provide an exception for your order as the issue was reported outside of policy. I sincerely apologize for any frustration this may cause! With that being said, I always want to make the best customer experience possible with whatever options that are available, and so a $50 discount has been issued back to the card of purchase. Please allow 3 to 5 business days for the refund to appear on your statement. Please note that this discount is a final resolution, as we are not able to provide a replacement or further refund. With our inquiry now concluded and this discount now successfully issued. I would like to thank you for your patience as I worked to resolve your case, and at this time I will close this support request. With best wishes, Alex M. Extension 94012 The Houzz Team Houzz | The New Way to Design Your Home ref:_00DE0I0gm._5000y1WJy4S:ref

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Polly Larkin - 56 d 18 h ago

0

WORST COMPANY EVER, A BUNCH OF LIARS. DO NOT HOLD UP TO PROMISES. BUYER BEWARE!!!!!!!!!!!!!!!!!!!!!!!!

DOES NOT EVEN DESERVE 1 STAR

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steelerjoanne@aol.com - 58 d 10 h ago

0

In October I ordered two lamps and was charged $ 61.00 twice for four lamps.I

called my bank to correct it and I was credit $ 61.00. A week later I received four

lamps, I had the Fed Ex driver take back two lamps. Another week I received a refund for the returned lamps at $18.50. My bank called Hozz in investigate and I received a letter telling me that in three days Hozz will take out $61.00 out of my account. I called Hozz the next morning something eas wrong with the phone because four customer service reps

hung up on me. The fifth time I was able to talk to someone and I was told I would get a refund for the two lamps. Two days laker I got a refund and they still took out $ 61.00.

Now I am thinking of writing a letter with my bank statements to get my $ 61.00 back

I WILL NEVER DO BUSNIESS WITH HOZZ AGAIN.

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pollylarkin@verizon.net - 78 d 19 h ago

0

You are not even worth a Star. Your company CHEATED me out of the 40.00 discount they offered me. also the item I ordered 379.00 fixture was damaged. the replacement sent was incorrect, plus I have to pay an electrician again to install the correct piece WHENEVER I RECEIVE IT.

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Ellen Weisfelner - 93 d 10 h ago

0

I have never done business with a worst company. I'm sorry I ever did, and never will again.

I gave over 24 hours to cancel an order. I'm told by your customer service that they need an approval? I have never heard of such a way of doing business. The order got shipped and there is no excuse for that. So now its my responsibility and inconvenience t to get it back to you.

This company does not get any stars, but you have to in order to submit

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Mary James - 152 d ago

1

I purchased 3 items from Houzz amounting to $99.76, shipping was FREE, tax $8.33 for a total of $108.09. On my credit card I was charged $131.04. There shouldn't be such a big discrepancy especially since they verified the amount when the order was submitted. When you try to contact them by email you constantly get error messages so the email wont go through. This isnt right and not good business practices. Be fair, if an item is on sale, give the sale price. If shipping is free, dont charge for shipping.

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