Information, reviews and public commentary for US companies

 

Houzz

Rating
0.252874
Web
https://www.houzz.com/
Address
285 Hamilton Ave Fl 4, Palo Alto, CA
Palo Alto, CA
94301-2540
Phone
(650) 326-3000
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Anonymous - 10 d 14 h ago

Absolute worst company ever! No way to return!!! They are a corporate scam artist!

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John - 13 d 15 h ago

0

Do not order from this company Houzz, if you want to buy an item and wants to return it they would tell you all kinds of lies in order for you to keep the item who sells cheap products.

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tony - 26 d 18 h ago

0

Hi im the owner of best European construction corp

I have emailed ur the project sales manager for over 4 months to remove my company from receiving leads from ur company the fake leads as there not real leads and you have not done so I call costumer service and the directing me to e different department email this company to remove me from there account and the don't do it

the are messed up

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Scotts Contracting - 29 d 16 h ago

1

Houzz was hacked and email address are now on the dark web.

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Mike McDaniel - 30 d 9 h ago

0

Houzz ia a SCAM .....BEWARE of sending this company any money...they will take your money and act like they don'y know what you're talking about..BEWARE......BEWARE.....BEWARE....

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Anonymous - 44 d 7 h ago

0

Terrible website.No one answer the calls and no one contacts you back.Stuck with overpriced,uncomfortable couch that I can't return cause no one responds.Shame Huzz!

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Bushra - 92 d 14 h ago

3

I messaged so many time for a refund for my ottoma its so ugly paid 279:+20$ shipping no reply yet also emailed the owner They are making an exuse thats its corona be patience

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Nancy Smith Saratoga Signature Interiors - 76 d 12 h ago

Bushra,

You contacted the owner? Wow! How did you do that? I think this company is run by people from another planet who have decided here on earth we will accept anything. Don't be patience. It's not the virus except the virus in their own company. They were like this in 2017 when there was no pandemic.

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Anonymous - 44 d 15 h ago

Agree with all the horrible reviews.

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Ms Montgomery - 75 d 13 h ago

I'm not going to let this go, I will consult legal advice

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Anonymous - 59 d 13 h ago

File a complaint with the attorney general in your state. I did so in NY.

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Anonymous - 44 d 15 h ago

Houzz stinks on customer service. Now they are using vivid as an excuse for poor customer relations. Never buy from them

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Joseph - 45 d 12 h ago

0

HOUZZ Customer service is awful and no one ever returns a call or email.

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Char metzler - 47 d 12 h ago

I got a recommendation on The sight For the worst interior decorator on the planet . I can leave a review because their sight keep kicking back the date and yet I have put it

In 10 times !!! Frustrated

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LFLeivestad - 58 d 14 h ago

0

HORRIBLE on the recommended local professionals we are out 35k and in the process of a lawsuit

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Sunrise100 - 65 d 16 h ago

0

My questions about returning damaged merchandise are being ignored. Initial message sent 7/9/2020 thru Houzz.com -- received an auto-reply but nothing from a real person. Tried again 7/20/2020. I saw 'message sent' but did not receive auto-reply this time.

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kat - 58 d 18 h ago

I am having the same trouble

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Sharon - 58 d 16 h ago

0

SORRY CUSTOMER SERVICE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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Anonymous - 58 d 16 h ago

I SEE YOU HAVE A 1/2 RATING, I KNOW WHY, I JUST TRIED TO CALL ABOUT AN ORDER I PLACED IN MAY AND IT SAID YOU WERE NOT TAKING CALLS UNTIL AUGUST. SORRY CUSTOMER SERVICE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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R. Arnhold - 59 d 16 h ago

1

Purchased table, arrived damaged due to terrible packaging. They are not answering the phone, can't email.... frustrating right now!

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Anonymous - 63 d 14 h ago

Difficult to return. Now not answering phone calls

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Nadine - 64 d 9 h ago

0

I wrote this to Houzz with a picture attached. However I could not attach the picture here. Houzz has blocked my email with the picture, so here I am

It is now 7-22-20. We never received a response from the above email (not here) which was sent to the attention of Gabby on July 12th, 2020. So, we decided to just put the light up in the bathroom and that will be the end of it. Per the attached picture; it turns out the it does not work. The third, or second socket, depending on which end you are counting from, does not work. We tried all light bulbs and nothing works in the socket seen in the picture that has a light bulb in it that was working in another socket. We tried the 'nonworking light bulb' in another socket and it works fine.

Therefore, we tossed it. Over $200. Shame on you Houzz; We will never buy from Houzz again. Remove our name and email address from all sites that would send emails to us. This is our second experience with you and both have been a huge disappointment. The first was selling us an extra service called "White Glove" that does not exist. We like the product but went through hell getting the table set up as we were told would happen for the $125 we paid extra to have that service. It was finally done after refusing delivery the first time because they would not set it up. This table is a glass top table and weights 52 lbs. After talking to the delivering company they agreed to set it up for us as we would not be able to lift it. Each time I contacted Houzz they assured me the delivery service was told to set up the table. That was not true.

I am going to file a complaint with the BBB and write a review that Houzz does not stand behind the products they sale; or offering to set up product for an additional amount is not true. I am going to post this message on the public page of Facebook and any other place I can find.

You should not be in business Houzz YOU ARE A SCAM

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Anonymous - 70 d 11 h ago

Tim young tree service in Charotte NC has written some hate mail which you should be aware of. Please feel free and I will share it with you. It has already been sharedwith the FBI and local authorities. I just thought it might be important to your reputation.

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J Phenix - 70 d 13 h ago

0

I will never buy ANYTHING FROM Houzz again. Item arrived broken the box was so damaged I could not use it to return it. NO WAY TO TALK TO SOMEONE about a replacement. And no response from emails I sent. There is NO customer service by phone. Horrible experience.

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PISSED OFF - 71 d 12 h ago

RECEIVED BROKEN FURNITURE AND THEY WILL NOT RESPOND.

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