After calling a CSR we were asked to spell our name and the CSR was unable to spell the name. We asked to speak to a level 2 CSR. We were put on hold for another 10 min. After this amount of time the same CSR came onto the line and then we were transferred to Jenni a level 2 CSR.
In the mean time we called from a second phone number and had a gentleman take of the entire issue well before the first call was abled to be transferred to level 2 CSR.
Jenni the level 2 informed us that our interaction with the level 1 was documented on our account. We understand that with high call volume that level 1 CSR's have a hard time coping with their job. However it is still their job.
Jenni told us that she was unable to see the previous CSR that helped us.
When ever you reach a level 1 CSR that doesn't help it helps to speak to level 2. These individuals seem to have a greater knowledge of what is going on and have the ability to help. I would advise that anyone seeking true help ask to speak to a level 2 CSR.
Amazing how there is no Supervisors or good customer service reps any longer. I had commited to a cancelation awhile back(months ago) that acct never got cancelled and have been paying both accts according to the rep. How convienent? My call in was regarding activating my Plenti card. God as my witness, my call lasted over 30 mins and rep who insisted on avoiding answering my questions and unable to transfer me to a Supvisor. Nothing got accomplished, i asked the rep for a call back from Supv.and yet have received one. This company makes it worth paying extra for Comcast and the features they have.
YOU'RE A CUSTOMER WITH NO PATIENCE
I am on hold for 30 minutes to just ask questions about the service. This is not the way to treat customers, new or existing. I am afraid now to try the service.
I've called 2 days in row trying to try service on free trial and continuously say 30 people ahead of you 30 minute wait hold and continueously say makes me wonder , do I want to get into this?
I just got done and the lady told me she was the highest I could go. Well good thing I have top rated lawyers on call. I will be going after hulu.
STOP WITH THE ADS other than that hulu is great.
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I cancelled 3 times.small claims here we go !!
I can't believe the horrible customer service that I have received from many levels of Hulu reps, including the so "Resolution Specialist" department that accepts the internal error of double billing. They say that they have not been able to credit my account and have no plans to do so. In fact, they tell me to call my bank which is useless since I can't provide them with a transaction id proving the "so called" pending credit. I've been passed around, when I ask for a "supervisor" somehow they reroute me as a new call.
SHAME ON YOU HULU!!!!!
Hulu sucks. Just wasted time on customer service for nothing. Who wants to join in a class action lawsuit.
HULU now sucks....how can you go from free hulu to you must pay for hulu plus.....???? really?
EVERYONE HAS TO PAY THEIR BILLS
HULU IS GREAT! THE QUALITY OF THE VIDEO IS BETTER THAN ALOT OF ONLINE STREAMING OUT THERE...I GIVE IT 5 STARS
I would like to say for the most part hulu is amazing but hulu please tell me why on earth do you have random dubbed episodes of naruto shippuden it is very extremely irritating to the point I almost canceled my subscription please just help me to understand why ? At least netflix has all the original dubbed!!
Horrible customer service. A joke.
I am a senior and can barely afford the internet let alone cable and all the subscriptions to everything. I wish Hulu and other entities would realize everyone isn't rich. I enjoy watching the old tv shows when there is nothing on regular tv or after a difficult day to relax. I wish they would at least let us watch the old shows for free.
@hulu will @HuluPlus be picking up CW's "Arrow" that premieres in October? Thanks...
@HuluPlus @hulu why is futurama not available on Hulu?
RT @FKoN: .@Hulu @huluplus Please stop showing me Romney advertisements during the shows I watch. They are making me angry enough to cancel my service
@QuickBrownFoxes @hulu @huluplus Don't threaten, call them and deactivate your account until after the election.
RT @QuickBrownFoxes: .@Hulu @huluplus Please stop showing me Romney advertisements during the shows I watch. They are making me angry enough to cancel my service
.@Hulu @huluplus Please stop showing me Romney advertisements during the shows I watch. They are making me angry enough to cancel my service
@GourmetDad @huluplus @hulu EXACTLY! I can easily wait a week or so for new content to become available but the multi device sold me!