I went to the Hyundai dealer in Lakeland, Florida. My headlights were not working. I asked them to fix my headlights. After two hours, I went and asked them what was taking so long? The service guy said, "everything looks fine, but did you know you have no headlights?" I went to the service manager. He had them fix the lights right away and said he would not charge me. Then he asked if I would give him a five, because he didn't charge me. I said absolutely not. So then he said well just don't answer the survey. I told him I would think about it. However, no survey was ever sent to me about this visit. Now I will have to drive 45 mins. To get to another dealer....or trade cars.
Hi I have a problem
With my title
And I can't get a human to speak to I left message but nothing you think with all the technology this would be easy lol please any one call me
Just want to say how grateful I am to Hyundai for, what I feel was doing right by the customer. I had a problem with my 2010 Elantra electronic power steering and after a couple of phone calls they took care of the cost of the repair which was about 2400.00. I will certainly remain a Hyundai customer. Kudos again Hyundai
I'm having the same problem and will be contacting them Monday to request they cover the repair. Hope I'm as lucky as you are.
hey they sold me a brand new car with no spare and I dint know got stranded in the middle of no where with no replacement went a whole year thinking I had one.
Lots of car dont come with spares ,i sold cars 24 yrs ,they should have told you
I bought a 2015 Hyundai Genesis inNovember, 2017. I had a rattle in the sunroof. At first the service manager told me that most people just turned their radio up. I said that, that was not to happen. Gray Epperson Hyundai in Cleveland, Tennessee ordered the parts for the sunroof. I took my car in on Jan. 8, 2018 and just got it back on May, 16, 2018!!!! the first 9 weeks it was at one place and I was driving to Colorado and needed my car. the car was returned to me in such deplorable condition that I had to postpone my trip AND it have over 250 miles added to the mileage. Plus the inside was filthy. I returned the car on March 26, 2018 and it was to someone else to replace the still rattling sunroof and got it on May 16, 2018 and this time over 750 miles was put on my car. It does look better on the outside but it still rattles. The car has been somewhat cleaned on the inside but is still dirty and not acceptable. I have been lied to so many times by this dealership it isn't funny. I had called the general manager a couple of times but he never returned my calls. Then i went to the dealership in person to speak with him and he was too busy to speak to me so he put me off on the finance manager who said he had no idea of what was going on. When i told him, he did apologize and said that he would put my phone number in his personal and phone and keep my updated on what was going on and when i got my car back that he and i would personally go over the car with a fine tooth comb and make sure it was fixed correctly.
He never called me to let me know what was going on. I was told by the service manager that I would have my car on May 14th or 15th, 2018 and those days came and went. I finally called on May 16, 2018 and after talking with the finance manager he informed me that my car was there and that it would be ready that afternoon. At 5:45 pm I was called by the service manager and said my car was ready. I went on May 17, 2018 and got my car. it is still dirty on the inside although not as bad and it still has the rattle. I will NOT take it back to THAT dealership. This is the worst dealership I have ever dealt with. I had a 2006 Hyundai Azera for 11 years and never had this kind of problem. Now that I have done research I find out that this is a known problem with the sunroof. I am going to contact the Better Business Bureau about them. I have been under so much stress that it isn't funny, and paying high premiums to my insurance company for a car that I haven't been able to drive for over 4 months. I am fed up with this dealership and have nothing good to say about them.
As you can see they only have excuses they don;t help answer anything you need consumer affairs complaints and hire a Attorney don't make the same mistake twice don't buy their garbage cars.
Had the worst experience with Family Hyundai service today. The service manager has the worst demeanor that I have ever delt with. He even let his tech talk trash to me. Techs in the sevice area using the F word around customers with children. After asking for someone higher up to speak with he laughed and said there is no one higher. On my second hyundai, never again.
Rocknosaurus here again all you unfortunate Hyundai owners. The only way to get companies like Hyundai to do the right thing is to embarrass and humiliate them. I'm taking my blown up Hyundai Veloster to the corporate office in fountain Valley California where I will Park alongside the 405 freeway outside the building for everyone in traffic and in their glass building offices to see. I'm going to park it out in front of the entrance to. Take your piece of junk Hyundai and write on it with that window paint you get at Walmart and tell everybody who sees your car what a piece of junk it is. Hashtag my Hyundai sucks go viral. Watch how I do it.Put yours out in the street in front of your dealer. Make a picket signs hurt their sales numbers. go get their attention. Embarrass them it works. good luck Hyundai owners
Yes, this is an awesome idea!
I am writing this email to let you know how highly disappointed I am with Hyundai. Let's start from the beginning. On March 27,2018, I had my car towed to Nalley Hyundai in Lithonia, GA. After doing diagnostic testing, it was brought to my attention that my engine had went out. After talking to Justin, the service advisor that was handling my case, I was told that I needed a new engine and since there is a class action lawsuit against Hyundai for their faulty engines, I was told that Hyundai would be replacing it for free and that it would take 3-5 weeks for it to be completed. Now, on April 7,2017, I received a phone call from Justin stating that my car was ready to be picked up and it needed new brakes, so I gave him the "go-ahead" to replace my brakes. This was not 3-5 weeks, this was only 11 days. However, he had stated that the car had been ready since Thursday which would have made it only 9 days. I pick up the car at closing time, as soon as I started the car, I noticed my check engine light was on. Now, if my engine was "brand new" and not rebuilt as I had been told, why is my check engine light on? Baffling! I asked one of the guys that was still there, he came out and ran some testing only to tell me that its my throttle body code that's going on and it needed to be driven to have all the codes reset. The code had been reset, I drove off, and I literally go .5 miles to a restaurant, and I get stranded. Why? The check engine light had come back on and so did the traction control light which only allowed me to go no more than 10mph. April 9, 2018, I had to get my car towed BACK to that same dealership that supposedly "fixed" my car with additional towing fees. Later that day I received a call again from Justin stating that they were going to run a different diagnostic test and that was $198. I gave my consent to run those testing. Shortly after, I received yet another call from Justin stating my computer (PCM) had went out and it was $1500 to replace it. REALLY? He then explains to me that they ran diagnostic testing on the car before the old engine was replaced and everything came back fine and "it's a coincidence that the PCM goes out after I get a new engine replaced". After doing something thinking, I decided to contact Anthony and Chad. I spoke to them about my situation, Chad then offers me $500 off. That is totally unacceptable, I'm a female, and I'm not stupid. So, I decided to take this situation up to Hyundai. I kept getting case numbers until I made the smart decision to call two local dealerships in the Atlanta area. I called Hyundai of McDonough and Hyundai of Cumming. I told both mechanics I spoke with about my issue and they both said it sound like a mechanic from Hyundai screwed up something. Now why is it that two different mechanics are telling me the exact same thing, yet Chad and Anthony are clueless as to what they have working for them. I was also advised that I needed to speak to someone higher at Hyundai, and that's when I became in touch with Craig. I contacted Chad asking him to send over the diagnostic test results PRIOR to the engine being replaced and he failed to send me what I asked requested. After being in contact with Craig, I was told that he would get in contact with the dealership and he would give me a call back within the next day, also during this phone call, I explained in detail about my car, and he stated that "if Hyundai replaced something that was faulty and the car still isn't working they should have taken care of it" also he asked "what are they waiting for, a call from me". He said that he understands why they didn't replace it because they wanted to know who would be responsible for paying for the parts and labor, and that he would give them (Nally) a call and would call me back the next day. I had to send a email to Craig requesting a follow up from his phone call and he called on April 23,2018 stating that "he spoke to Justin over at Nalley Hyundai and he advised him that the vehicle does need a new PCM, and that part is out of warranty and isn't related to the 162 recall and that it was customer pay". I called Craig back and had to leave a voicemail. It is now April 27, 2018 and I've yet to receive a phone call. Now my questions to all of this. Isn't is true that Hyundai GUARANTEES their cars for 100k miles? If it was diagnosed in the beginning with the bad engine still replaced and no codes came back, why suddenly, I get a "brand new" engine, I have all these problems? If my car needed to be driven before resetting itself, why wasn't it done before I picked up the car while it was sitting for 2 days? If the mechanic said that the throttle bottle code had came back, how come the PCM codes didn't pop up as well? I still don't and will not understand how I get into my car to start it up the day I picked it up and the check engine light was on yet, no one picked up on this when they removed the car from the bay to the parking lot. I refuse to believe that this was just a "coincidence" as Justin had stated. This was an error caused by a mechanic at Nalley. Now Nalley is wanting me to fork over unnecessary money for their negligence, mind you I wasn't even a mile away down the road before I started having issues. I couldn't take the car back because they had closed. Why would two mechanics at different dealerships tell me the EXACT same thing? Are you hiring non-certified mechanics or are the other two liars? I need answers because I've been inconvenienced for over 3 weeks now! I'm still paying a car note for a car that I can't drive, I've had to pay for two towing's. This is totally unacceptable. Please note that I wasn't having any other issues with this car, prior to the engine going out. It received the proper maintenance as it should. And to think I was going to be a repeat Hyundai customer again, that is not going to happen now. The unprofessionalism I received from Anthony is more than enough to make me not want to purchase another Hyundai or deal with the brand any longer, I just want my little Hyundai Sonata repaired, at your expense, because Nalley has inconvenienced me long enough.
I'm going through the same cr*p!! Unbelievable! I would never recommend Hyundai!
My Name is Mohamed Fahmy, my wifes name Xiomara Viloria
We are Owners of two vehicles (Santa Fe, and Genesis ), As we are a loyal customers and had 2 previous lease before, and would like to stay with Hyundai and Genesis. but it seems that your customer service representative doesn't care abut that!!!!
I'm reaching out to you after a big disappointment on your customer service agent (Ashley) during the phone call on (05-13-2018 @ 11:51 am, she had a bad attitude, unprofessional, and the worst is she hung up the phone, please check the recordings of this call, Please
Here is what happen
- I received a call from Agent Ashley, she mentioned that I'm behind on payments
- I told her we (my wife and I) usually pay a head and never been late, and you can check the records of that
- I asked her to do add my wife to the call, if she is OK with that, she agreed so we are all are on conf call
- I repeated what agent Ashley said and asked my wife if she did send the payment, she confirmed it was sent via check from Citibank
- Agent stopped my wife and told her it doesn't show on file
- my wife added, she is sure and had the check number to confirm, and to be more clear, she used to do the payments via HMFUSA website, but she finds out there is an extra charges of western union, thus she changed it to be via our bank "Citibank as mentioned above"
- Agent start having attitude, keeps interrupting my wife while she explains,
- I asked Agent Ashley to listen so we all can be on same page, at that point she blasted on us and said she have to end the call, and hung up,
this is unacceptable from you agent or representatives,
Agent Ashley is Customer service worst ever
I think I may have to get a lawyer from the reviews I am reading. I have been without my 2013 Tuson since April 9th. I keep getting the run around from warranty service and issues with to different dealerships, Carmax and Grayson from Knoxville Tn. Warranty sent a defective replacement engine. Grayson had ordered a used engine but Carmax wouldn't approve in the beginning. Grayson says the engine would cost me over $6000 . Now warranty says they will cover used engine. I know one thing, I will never buy another Hyundai car again... This is ridiculous!
My 2013 Hyundai Veloster turbo is a piece of junk. Calling it a lemon would be an insult to lemons. You cannot turbocharge a stock 4 cylinder motor and expect it to hold up. Started having problems at 20k miles. 2 Blown head gaskets burned up coils compression loss due carbon buildup on the valve seats. Melting spark plugs until the porcelain breaks down you name it. Just put another $3,600 into the motor only to have the motor blow up anyway 60 miles from home. And all the work was performed either by Hyundai or the Certified Nissan master mechanic who has maintained my 1990 Nissan 300ZX Twin Turbo since I purchased it new in 1990. Hyundai could take a lesson from Nissan on how to build a turbocharged motor. The TwinTurbo motor was built bulletproof. My motor is original and runs as good as The day I rolled it out of the show room. Hyundai owes me a motor. I live not far from your Corporate office in Fountain Valley California and I plan to bring the car on a trailer to your front door. You can do the right thing or I can embarrass you in to doing the right thing. See you soon remember my name. Rocknosaurus!
3 words.....Bait and Switch. Spoke to Martin raufi (Internet Manager) on the phone about a specific Sonata. Everything was perfect, the price, the color, the miles. Contacted him the next day and let him know that I was on my way to test drive and probably buy and I was about 30 to 45 minutes away. Get there and find out the car sold the day before and they could make me a great deal on a car for $1,000 more. He had two opportunities to let me know that the car was gone but did not. Seemed very shady to me. Left there and went to the Toyota dealer and purchased a Camry. Have to replace my daughters car in a few months. Guess what won't be on the list.
Bunch of liars ! Bad customer service ! Martin raufi Maneger
Make yourself a favor and stay away from this dealership!
Terrible customer service at this dealership. The staff is lazy and we waited quite a while to get helped even though we were the only customers there. We went here to return a leased car after we called and talked to a staff member named Zack and who gave us the ok. When we showed up, we were told we could not be helped since we did not make an appointment. Martin Raoufi approached us, and instead for apologizing for their mistake, he was sarcastic and acted smart with us, asking us if we would like his staff fired for their mistakes. The staff was very unprofessional and were not willing to help. Please do yourself a favor and skip out on this location.
This is this is strictly a review on one sales person and one sales person only and his name is Ray Vakili and he is by far one of the worst people you might want to come across in order to help you purchase a car he will not only lie to you about the price but when you ask him about the price that was listed on the keys Hyundai website for a 2016 Hyundai Elantra SE sedan which is priced at 10, 490 the sticker price on the car is 13,900 something and when I said to him well this is actually listed on your website for 10,000 something he says yeah but your credit isn't good so we can't give it to you at that price I will be losing money. From the vet go I had concerns but decided to go with the flow... so without running my credit, he tells me he ran my credit. Ummm you didn't because you see I have my Experian credit frozen... further more, he tells me for an $11,000.... with $3000 down he might be able to get me into the car with $300 to $350 a month...
ok... yea it's gonna be a long text... I tell him I called Keyes Honda of Woodland Hills and they are willing to help, I'm heading there... he says no no... I will match whatever they tell you... lol... then he says, "I came in on my day off just for you"... whatever....
I ended up buying a car from Keyes Honda and they helped me GREATLY!
And ladies and gents... this is the text Mr. RAY VAKILI sends me (picture attached)... this guy is an embarrassment to Iranians.. he is a snake... if you do go to buy a car at Keyes Hyundai of Woodland Hills, DO NOT GO TO RAY VAKILI... short stumpy guy..
Your end of lease is a disgrace. My car, 2015 Elantra had less than $22,000 miles on it. The car was in pretty great condition. I'm sure your going to make a lot of money on it when you resell it. I was raped on charges for excessive wear and tear. How can it be "excessive" with less than $22,000 miles on it. Your assessor claims that there were dents on the roof, really? I took pictures of the car before I gave it back and the dents don't show in the pictures that were sent to me from Hyundai. The guy in the phone says , Yeah, you can't see the dents because of the sun." What? That's ridiculous. The. He tells me I have to pay within 15 days but I received the letter today May 4th and it's due the 14th. The letter claims I have 15days to pay. I'm don't claim to be a Math genius but 14-4 still equals 10. If I were rich and had that kind of cash laying around I wouldn't have leased a Hyundai, I would have gotten a much safer vehicle. shame on you Hyundai for charging me for damages that cannot be seen in picture because of the sun or perhaps because they were not there. I will expend effort to deter anyone I know from doing business with your company. Your sales people in both dealerships I worked with, because I was stupid enough to lease a second vehicle, were seedy at best. Too bad for you, I was a good customer.
My Hyundai burned up yesterday with my father trapped inside! Can't seem to get a real person to answer the phone so I could find out what might've happened!
Thank God the air wasn't working so the window was rolled down he was able to crawl out! Would like some answers Hyundai!
Nothing but a run around, customer service reps Mykel and Emmett both have been terrible, rude, unhelpful and have left me in tears of frustration. Been jerked around through customer service calls for months with no where left to turn. Asked for a number of a higher up to report to and got hung up on. I am furious. Would never buy another.
The Hyundai Napleton in West Palm Beach is the worst!! Melvin Gomez, my salesman lied to me about everything!!! I bought a 2015 Elantra and charged me over $19,000.00 for a used vehicle!!! After bringing the car home, 2 weeks later, the battery died. I called him and he wanted me to come back to the dealership. That would not have been a problem, but I live over 200 miles. So, he said I can purchase a new battery and he would reimburse me. Well, three weeks later and many phone calls, I never got reimbursed until my handicapped veteran husband had to drive down there and only gave him the check because he told the general manager he would stay the whole day and let everyone know that Melvin is a liar. Then Melvin Gomez also promised me a full tank of gas, and all he gave me was a 1/2 a tank of gas. Melvin also lied saying he was going to over us some food, because we were at the dealership all day....and did not provide any food!! Now, I need to get an oil change.....Melvin told me I would get 1 year free service and that I can go to any dealership....Well, guess what....Yes, HE LIED!!! When I was making the appointment for an oil change in my area (mind you over 200 miles from West Palm Beach) that I would have to pay for my oil change and tire rotation which will cost me $48.00!!! Well all I have to say is I will NEVER, NEVER, buy another Hyundai!!!!! I will tell all my friends and my family. If anyone wants to buy one, please DO NOT GO TO NAPLETONS WEST PALM BEACH AND DON'T BUY FROM MELVIN GOMEZ BECAUSE HE IS A LIAR!!!! I agree with Julie B Hyundai is very, very SHADY!!!