I have a Hyundai Genesis and the lower part of the dash has pulled away.
When I took it into the service department they said it was a defect and had never seen this before.
I purchased an extended warranty when I purchased the car New and was told it also covered bumper to bumper. Only to find out the extended warranty says it's cosmetic.
The service department reached out to HYundai and they would only cover the dash not the labor which is over 2300.00!
This is absolutely BS!
When you pay 45k for a car and told everything would be covered with an extended warranty this response is not acceptable.
I will personally tell everyone I know and then some not to buy Hyundai.
I thought they stood behind their vehicles, especially when the service department said it was a defect!
I agtee with the whole nine yards.
Having my problems with a 2017 in 8 months in of the making of the car.
I have had problems with the check engine light going on. I have had it serviced and light turned off and I was assured everything was fine. The light came back on, " fixed", then came back on. I contacted Hyundai America offices and spoke with "Craig"- not strong with customer service skills at all.
Attempting to resolve this issue has been a long drawn out & tedious process.
I won't be recommending buying a Hyundai to anyone because of this experience.
I have been trying to reach "Craig" from the Eastern Region team since September 28th. I have sent 5 emails and called at least that many times. I have been in a rental car since July 10th due to a safety recall on my 2011 Sonata. The dealer called to say that they fixed the car. But.. the car sat idle on the dealers lot for 90+ days and the battery died. They also tell me that the check engine light is now on and that I need to replace an oxygen sensor. I am refusing to accept my car back as I want a new battery and for them to take care of the oxygen sensor. I am just looking to get my car back in the same condition that I left it in. The service person at Shakers Hyundai in Watertown CT (Samantha) claims that it is just a coincidence that the light is on and the O2 sensor is bad. I am not buying it. They let the car rot for 90+ days and "Craig" won't return my emails or calls. What do I do? Attorney?
Hey Jeff, can you email me when you have a resolution to this? In a similar situation with Autonation Hyundai out here in Texas. (hidden)
Good luck. Leave no stone unturned. The whole point of dealerships is so that Hyundai and other manufacturers don't have to deal with customers. Make Hyundai work with you by any means available to you. Make sure they understand that having that separation between them and their customers doesn't mean they don't still have to do right by us.
National Consumer Affairs
I have been have same issue of contacting corporate. Have not received a response. After seeing all of these complaints my next step is BBB
I had to contact BBB and now I am having a repurchase under the lemon law
What was your story
What happened with BBB and can you explain the repurchase under the lemon law. Thsnks
Please give an update with BBB
Cecilia, what year and make car do you have. My son has a 2012 veloster and has having the same problem.
Hello my name is denise Crawford I took my car to happy Hyundai on 9125 Cicero in oak lawn il . I had my cr towed out to the services center for a recall on rear suspension. Which is called camp #113. So I called on 1-14-19 at 6 :30 am. I talk to a lady I told her I couldnt get my trunk open and I had no brake lights. She ad rated it would be a 150.00 inspection . I s as I'd ok I will call to finish the story. U can reach me at (hidden)
Stay away from them fuck ups at Happy HYUNDAI. In oaklawn il
I would not give them even one star. Beware
Bluelink support is THE WORST! I have been trying to get someone at Bluelink to help with a problem I am having online. They no longer will reply to emails. Been trying for 6 months. My last 4 purchases have all been Hyundai's. That may change now.
The worst service in all world hyundai
Not recommend never
Service bad I am waiting for corporate 6 month for respond me issues Bad Bad Bad
Your Delray service center may be the worst service after sale experience available. Recalls are handled so grossly inappropriately I cannot sufficiently express my concerns and extreme dismay in the context of this review. Calls are rarely answered by staff. Your "manager" Richard Thomas should consider a new career as an organ donor.
The Employees in the Service Department at Hyundai of Athens, GA are extremely INCOMPETENT. They Tell Lie after Lie. My car has been there since 12-19-18 due to an accident and they have told me on 3 occasions that they delivered it to the Paint & Body Shop. When I contacted the paint & body shop, they told me each time that they in fact did not have the car; so I would contact them again to be told that it was delivered,. And then today, was told that the reason that it hasn't been delivered to said boy shop is because they cannot find the keys. However, Jesse and Mike told me each time that it had been delivered;TOTAL incompetency!! So I have been absorbing the expense of a rental car while my car has been sitting at their dealership. I'm simply shocked that management would still allow these kind of people to be employed here when EVERY individual that visits makes a complaint.
I am currently dealing with something similar you should not be paying out of pocket. They should be providing you with a courtesy vehicle I was able to get one but I had to go out and look for one and call around myself to all different enterprise locations. So they had me doing their job basically.
i received a brochure in the mail that said if i went online and printed a coupon off and took a test drive i would get a $50.00 gift the brochure also had another web site that showed participating dealers. i went to one of the dealers and they said none of the dealers in wisconsin were participating this stinks i would never consider a hyundai because they cant even get their advertising right what would happen if i bought a car and had problems this sure smells .
I had sort of a similar experience. I got the brochure in the mail and printed the coupon. Then went to the local dealer, who WAS participating. They said I could not do the $50 test drive because Hyundai said I'd recently taken a test drive. but if I could prove it was long enough ago, they'd contact Hyundai for me to straighten it out. I went home and checked my old emails and could prove my test drive (for a $40 gift card) was 8 months prior. The current coupon says only one gift card per 6 months. I took my paperwork to the dealer, who made copies, and have heard nothing from anybody since. Great customer service! I'm trying to contact consumer affairs now, but reading these comments indicates that's probably futile. I love my 2011 Elantra, but next time I think I'll skip Hyundai!
I had an accident on August 15,2018. And my account is still not closed because Hyundai Finance did not send in the right paper to my insurance company after several phone call to them and them telling me and the company that they assure it will be sent.. Finally in October they were paid by my insurance company. Now I have been trying to get them to send in A payment history with running balance to my Gap insurance to get them paid off because all they keep saying that I am still accusing a balance but it's them that is not sending what needs to be sent to get my car paid off. I have made several calls to them and so have the Gap insurance company since November 19, 2018 to get resolved and they still have not and I have talked to Supervisors and all and they keep assuring me that it will be 24 to 48 hours and when I call back it still has not been sent and I am being charged and I don't think it is fair for me to have to pay charges and a negative credit report because Hyundai Finance does not send necessary paper work to get this issue resolved in a timely manner since August 16, 2018.
I have been trying since August to get a property tax abatement from Hyundai Finance. I paid the property tax in full on February 26, 2018, for the 2016 Hyundai Tuscon that I had been leasing. When I turned in the 2016, on April 28 I leased a 2018 Hyundai Tuscon. Which I received another property tax immediately. Which I also paid in full.
In August I called about an abatement on the taxes that I had paid for the 2016 Tuscon. I had to fax this and that etc.. When I called I was told that now I also had to fax the registration on the 2018 Tuscon. Then I called again after I did this (October) and was told to call back to see if my abatement was sent in. When I called back I was told they have no record of my account. I called back again, got another agent and was told they would be putting in for my abatement. When I called at the beginning of December they still had no notice of filing for an abatement. I am thoroughly disgusted!! This is my 3rd Hyundai and also my LAST! I will never lease from Hyundai Finance again!
Don't buy the gap insurance and refinance because you will never get your refund. The Hyundai in Warner Robins Ga will lie to your face about giving you the refund. I have been trying since September to get my refund. The finance manager Mason and Randy are deceitful and lies.