Happy Hyndai in Oaklawn has an excellent salesman named Luis. Luis not only sold me a 2020 Kona, he is always available to answer any questions regarding my vehicle and BlueLink issues. He's not just a salesman, he's an advocate and I recommend to any one looking for a great car buying experience to contact Luis D. at Happy Hyndai you'll be pleasantly surprised.
This company has the worst customer service. My husband passed away on 5/5/20 from the COVID virus and I have been trying to return his vehicle. I have been given the run around and every time I phoned this company I was asked to repeat my story regarding my husband. No one would bother to read the notes which I'm certain was available. I would not recommend this company to anyone
Bad company. Bad expeirence
I had so bad experience with the dealer in Hartsdale New York ,they trying to scam you ,no respect for customer at all.
Why I'll never buy a Hyundai again!
I have diligently made payments on my vehicle since I bought my car in 2017. In March of this year, Hyundai "updated their system and now, although they still gladly accept my payments they no longer post them to my balance and have resorted to calling my to tell me I'm delinquent in my payments.
I have contacted them continuously and there has been nothing done. After escalating the problem to "Customer support" (or lack of support) I discovered all they can do is "send an email to the help desk," which they have done since March without fixing ANYTHING.
Hyundai REFUSES to give me contact information for further escalation.
I'd really like the name and number of a corporate officer who can respond intelligently.
Having the same issue and they are no help once so ever. Been looking for a number to contact as well. It awful how they treat their customers who pay. If this is how they treat us I can't imagine how they treat the people who don't pay.
I will reach out to corporate for this. I really like my little Tuscon, however, they put my son's name as the owner, and me as the co-owner. It took forever to get a copy of the papers to get to me.
I want this fixed, as the car was not purchased by me. Maybe all the bad reviews about Hyundai may not be about the car itself, but the way Hyunda is not able to fix things professionally.
Now no one is working at the dealership (Ron Carter in Friendswood Tx) who can help me, it's just transferred and leave a message. Then you don't hear from them. I would like this fixed as it's impacting my son's credit report, which is a legal issue for him.
I just want to say thank you for saving my daughter and my life ..I was driving my Hyundai Sonata 2012 ,today and a guy coming from the opposite lane crossed over to my lane after loosing control of his car when he was trying to pass other car ,he hit us almost head on then another car hit us from behind we were catapulted against the guard rail ,all the airbags on the car deployed the car is totally destroyed ,but save our lives ,we just got release from the hospital and we are ok ,we have pain all over but ok ,I wish I can post a pic of my sonata ,and you can see what we walk off from .
thank you from the bottom of my heart for saving my daughter life with your products .
by the way my car had around 120000 and aside the recall of the engine with that u guys took care no problems and regular maintenance the car was always awesome and never a problem ..
If I could give a zero I would. Mike was salesman who not only confirmed the price of the car via email and phone $13,392 stated come on down cash in person us negotiable. I watched the car well over a week price stayed the same. Yesterday morning before driving down 6.5hrs to purchase the car the price was still the same and I verified yet again with Mike it was there and get the best cash price offer available and he said he would do. As I got half way in the drive the price on the internet went up to $14,494, so I called Mike asked what was the deal he stated he had no idea, would get with the manager and find out but don't worry he was sure it all could be worked out as long as I have the screenshots and email.
I got to my appointment first thing this morning at 1100, mike was busy with 2 other customers went to dump me off on to another guy but when I said they have to honor the price it was there over 1.5 weeks that I know of. He said let me go get the manager, the older gentleman came out said it was a clerical error and they do not have to honor it and they don't negotiate used car prices. I have purchased 2 new cars here off the truck and loyalty means nothing to them.
The manager was not interested in honoring his internet price at all. They jacked it up for the memorial day sale most likely. BUYERS BE WARE RUN AND BUY ELSEWHERE!
I have reported them to corporate and BB.
How did you get in contact with corporate? I am having a hard time finding their info
2016 hyundai accent transmission locked up a had to be related at my expense..even though I had new car warranty..and extended warranty with zerick...don't buy will not use hyundai products again my church of 3000 will not either
We own 2 Hyundai's got them from Orr Hyundai in Texarkana great friendly people working there. My husband and I are wanting to know when Hyundai is going to come out with pick up trucks, that would really be great.
I went to Major Hyundai in Stroudsburg, PA back in February to purchase a 2020 Elantra. The salesperson was very professional but the sales manager was very disrespectful trying to make me look stupid like I didn't know what I was talking about. He refused to tell me his name. So I left and took my business elsewhere.
This was a big heavy set guy.
So because of his negative behavior, Hyundai lost a customer.
I also advised many friends not to buy Hyundai because they dont know how to treat people with respect. This sales manager needs to be retrained or terminated.
I hope you will take my complaint seriously because this could tarnish your reputation
i purchased a 2020 sonata and traded in a 2015 that makes four hyundais purchased since 2007.sonata. for 10 weeks and many hours on the phone, i tried to get a refund for the unused hyundai blue link subscription. over the ten weeks i was given four different reasons for not getting my refund all i received was the run around from them.. i contacted hyundai consumer affairs and told them of my situation and getting the run around from blue link. their answer was nothing they could do and i would have to contact blue link customer service. that was a worthless response. about 2 1/2 weeks ago i sent hyundai corporate and have not received any communication from them.
the 2020 sonata is a great car, but hyundai customer service is the worst i have ever dealt with.
This is a public announcement!!! I have a 2015 Hyundai Genesis with only 63K miles on it. The rear brake lines busted without warning and Hyundai refuses to cover repair under warranty or notify consumers that the brake lines can fail without warning!! This to me is a major safety issue! Thank God i was not on the highway! Theyre telling me its due to corrosion and the warranty is 5 years 60K miles! Are you kidding me...im at 63K miles! Also, will cost me 4K because the whole rear end needs to be disassembled to replace both brake lines!!! This is disgusting! Be warned! I will take this to the public news!
I had a 2 month ordeal trying to get my fiance steering issue fixed on a 2009 Hyundai Elantra. This is a safety issue because when you turn, the steering wheel pulls slight then the car steers in that unwanted direction. I payed for a diagnosis at Titus-Will Hyundai WA and at first, they stated there is nothing wrong with the vehicle. I complain do to the fact that when they could not duplicate the issue and they did not ask to test drive the vehicle with me to verify my complaint.
I complain to this fact and was told to bring it in again for another test drive. The service advisor states to me that "I drove your vehicle after and I feel something wrong like a tie rod end is loose. I'll test drive it with the technition and get back to you". This gave me confidence that they might have found my issue so I didn't push the test drive issue. I am told later that it is an issue with MDPS (Motor driven power steering) with the steering column and recommended to replace. At this point the tech did verify my consumers compliant.
Prior to this diagnosis I looked under the NHTSA (National highway traffic and safety administration) website for TSB/recalls because bad steering is a safety issue. I found many TSB/safety recalls regarding steering and parts incorporated in the steering column for my fiance's vehicle. Things like a bad ruber coupler or EPS (Electronic Power Steering). I asked the service advisor to keep this in mind do to some of the symptoms being the same in this case.
The service advisor told me that he talked to the service manager and TOLD ME TO that I call Corporate so the could expedite a repair do to the fact that parts of the steering column (ESP) is under recall and is safety issue.
I did what I was told and talked talked to Maria. She called Titus-Will Hyundai and talked to the service advisor and was told that the problem doesn't involve a safety recalls or TSBs. So I was TRICKED and LIED to by the service advisor and manager.
After complaining to Maria on how dissatisfied I was and about how I was treated and LIED to. With an agreed opinion heated discussion. She agrees to a complimentary diagnosis at another dealership with myself in the vehicle during the test drive. Due to Covid19 I was told the nearest dealership was closed and another was willing but did not want me in the vehicle due to Covid19. Very understandable and Maria asked to postpone my case to April 27 in the hopes that more opportunity to get a test drive will come up. I agree and was expecting contact from Maria on or just after this date.
Today is Friday May 1 and I decided to call Maria and ask about my case and the test drive. She tells me that she didn't intend to call me at all and that payment for the diagnosis was on me eventhough she stated it would be complimentary. So I was again LIED to and TRICKED.
"Fool me once shame on you. Fool me twice shame on me."
NO! The shame will always go to the liers. MARIA from Hyundai corporate, NICK BARK from Titus-Will Hyundai and the Service MANAGER their. Shame on you!
To verify my story told Case #16919661
OMG-trying to get in touch with someone from Hyundai Corporate about my 90 year old Dad's lease....impossible! Don't give me this "COVID-19".....no problem getting someone to help me with my Nissan Rogue question!!
Tried to lease a Hyundai and no call back. Called at least three or four times. I finally went to Honda. When I was contacted after week or more the jackass told me Hyundai trying to protect lives! It doesn't go through phone! The manager also argued with me when I said you could send a pix of cars etc. Dealer was in Shrewsbury NJ USA. So dumb it boggles my mind?
I love my Hyundai but I will never lease another Hyundai after dealing with Hyundai finance again. (hidden)
I have two issues with Eastern Shore Hyundai. Took my Tucson in for window would not work, before I could get home, they called and said it was "fixed". Within 2 weeks, broke again! In March having problem with engine. Son-in-law on the way to dealership had to pull over and call a tow. This is when the problems began. This dealership is the most incompetent bunch of individuals I have ever had to work! My car arrived at the dealership I believe around March 6th, at that time I also told them the window did not work, in fact I told 3 individuals about the window during the time my car was at the dealership. As they had to get "approval" to replace my engine, this took an unbelievable amount of time. I decided to file a complaint with Corporate. They became involved, but I have to say I was told at one point that they were an individually owned dealership and they could not make them do anything!!!! My car was at the dealership almost 7 weeks and the ONLY call I ever received from this dealership was the day they called to pick it up!!! I had to call them! They always had an excuse why they didn't call me. I even called the GM and he never called!
I have questions, 1)WHY did it take the dealership so long to respond to the information needed to approve the engine replacement (at the point I asked it had been 7 days since the request), 2) When parts were ordered, another wait for the gasket kit, I could not get a straight answer, was this another mistake by the dealership, that caused the delay, I would like proof, 3) WHY if 3 individuals were told about the window, the window was not fixed when the car was picked up on April 22nd?
When we were told the car was ready on April 22nd, the window was not fixed. They told my daughter they could fix it so they waited then they told them they could not. A lady in service researched and called my daughter back. She said a part was ordered and sent back. All we can figure out is they had me pick up the car in November and told me it was fixed and no one said anything about a part being ordered. NO ONE ever addressed the window situation during the 7 WEEKS the car sat at the dealership!! NOW the part has to be ordered again and the car will need to be taken in again.
And when they told my daughter where to pick the car up it wasn't there. My daughter AGAIN had to talk to someone and find out where the car was located.
The people at this dealership, as I said are the most incompetent people I have ever had to deal with. They may be individually owned but they are STILL under the Hyundai name.
I, am today waiting on a call from the Corporate rep but do not expect any further help from him. I want this incident to go further. I want the executives of Hyundai to be aware of my experience with this dealership and I want action taken.
Suck honorable customer service
Yes better business bureau