Information, reviews and public commentary for US companies

 

Hyundai USA

Rating
1.198347
Web
www.hyundai.com
Address
10550 Talbert Avenue
Fountain Valley, CA
92708
Phone
(714) 965-3000
Fax
(714) 965-3149
Twitter IDs
@Hyundai
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Starr - 25 d ago

1

I purchased a 2015 Hyundai Elantra just a little over a year ago. When I bought the car it had less than 30,000 miles. I have had nothing but issues with my vehicle, and the same issue at that. I put the car in the shop at the dealership here in St. Louis, MO due to it not wanting to start. I am on my 4th time putting my vehicle into the shop and the issue is still not resolved. I have had to miss work over this, worried whether or not my vehicle is going to start if I shut my car off to get gas. I am stressed to the max with this issue and not being resolved. I have contacted Hyundai USA/Consumer affairs and started a case and still have not heard anything from them. You figure when you pay as much as you do for a vehicle they would at least be able to resolve the problem. Yet here I am on the 4th try for the same exact reason my car is once again at the dealership trying to be fixed. All I want is my vehicle fixed. I absolutely love my car over all other than the issues I have been having. Here in MO my vehicle is falling under the Lemon Law Act, and I am just wondering if I should get a lawyer to help me pursue this issue?

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Anonymous - 8 d 17 h ago

0

Same issues, with my used 2015, I'll never buy again from them. Too think, my dad fought for this country and it disabled him for life,now they've disabled my expectations of them for life. NEVER AGAIN

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Jane curry. - 2 d 20 h ago

We have a 2007 hyundai entourage and we get in and it will not start. Battery good. About 3 hrs later we get in to start it and it starts

Keeps doing this and re got a new starter. Had it 15 days and it did it again. Don't know what to do.

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Anonymous - 1 d ago

I got stranded while evacuating from hurricane Irma when my 2016 fuel pump went out. Roadside assistance was useless, I paid out of pocket and am now fighting with them to be reimbursed and am getting no where.

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nikky b - 3 d 15 h ago

1

My mother purchased a 2008 Azera limited, loaded , the ABS Module went out and the dealer wants $2500 for the part and to program it. What a rip off, I reported Hyundai to the BBB no response! never again! The car was hardly driven only 38,000 miles. I was going to get a Genisis, I will not go near a Hyundai ever.

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Michael R - 5 d ago

5

I want to extend my deepest gratitude to the safety design development group of my daughters family SUV. The auto I am referencing is a 2011 Santa Fa. Last night I received a phone call from my son-in-law that my daughter and on of my grandsons had been in a very bad accident. Even though the SUV was totaled my family members walked away basically unharmed. This SUV was built to save the passengers and it performed as designed. Thank everyone for not cutting corners of the design of this auto. In my opinion they saved their lives. Best regards, Michael

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TY DIAB - 8 d 17 h ago

0

No warranty if you're a 2nd owner, I'm very upset

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Douglas Harris - 9 d ago

2

I purchased my vehicle from Cool Springs (TN) Hyundai just over 2 years ago. Since then I have had nothing but issues with this car. I was in the shop constantly before the warranty, and even more since it expired. I recently received the car back after Hyundai had to replace the engine. Only after I had to get a new alternator, new batteries, 8 new tires, etc. Fortunately, Hyundai USA (Craig Scott) stepped in to assist me with these issues and renewed my faith in hyundai and its products. Everything that is going wrong with my car I asked to have checked prior to warranty expiration. Now that the warranty has expired, EVERYTHING is going wrong with this vehicle. Now I am facing a $4,000 bill for Cambers and to fix an ECS malfunction. I JUST got my car back a month ago after it sit for 2 months for the engine repair. I am to the point were I feel that my only course of action is to contact local & national troubleshooters, various media outlets and any local/national organization I can contact to dig further into my issues and get some type of resolution. This was Hyundai's premier vehicle until they stopped making it last year. I cant help but think that you guys knew these cars had these types of issues. The sadder part of this is that I only have 86,000 miles on my car and I have had nothing but problems with it. Just as I my faith was renewed in your product and I was looking to purchase a new genesis in the near future, I have to come up with a way to pay for these repairs, which were either overlooked or ignored. Renewed faith lost. @Hyundai Consumer Affairs @CBSNews

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Mr. Dewey - 18 d 4 h ago

5

Mr Dewey I have a wonderful 20 acre manufacturing site 3 mile to port of palm Beach fla ..please foward...My phone # (hidden)

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Russell Glen Bostic - 19 d 11 h ago

4

I had a dream of owning 2018 Sonata by Hyundai.That dream was crushed by Titus Will Hyundai .I even had a prior loan approval watched the car delivered off the truck.My mistake was when I mentioned lease.FROM hearing more money down,payments 600 dollars downing my trade KIa Soul a great car.God was watching over me and got me out of there.I felt better when others did not recommend this dealership.I live in Olympia and they say but local but my doubts about this dealership came true to me.

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Deborah H. - 20 d 18 h ago

5

I would like to express my sincerest thanks and appreciation to Customer Care Associate, Patty, of the Hyundai Customer Care Center. I had received an Extended Warranties letter in the mail and my usual Hyundai Service Advisor insisted that no warranty work was necessary until problems develop. I did not want to argue with him, so I called Hyundai Corporate to voice my concerns.

Patty was wonderful. She offered to arrange an appointment for me at a different Hyundai dealer and provided the approval authorization for the service to be completed. It was a smooth and seamless experience.

I am extremely impressed with Hyundai's Customer Service. They really do "care."

Let me add that I am also VERY impressed with the level of service, professionalism, and quality work at Huntington Beach Hyundai. Service Advisor, Madison, was awesome. Auto Tech, Efrian Lopez did a great job. AND... whomever did the complimentary detail work on my car did an incredible job. My leather seats never looked better!

Thanks to all. Hyundai Motor Corp., USA should be proud to have you all on their team of invaluable employees.

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Anonymous - 24 d ago

August 2017 - -I bought a 2006 Hyundai sonata at the Bedford Auto a couple of weeks ago. The light was on for the passenger air cushion. I was told that it was a minor thing and could be fixed any time. After picking up my car, I took it to the mechanic my husband has always used. He said the car was fine but it was imperative that the light and cushion were fixed and that you should have given me a loner until it was fixed. I called the agency back and after a long discussion, they said they would pick the car up and give me a loner. After not hearing back from them, I called again and was told "oh no, they do not give loners which is stupid and which I have never found with any other agency. They said they would pick my car up to remove the seat. They neglected to say that I would be driving without the passenger seat for about 6 weeks since they had to send it to California to be fixed. They would then pick up my car and take it back to be fixed and I would not have a loner then either. I am completely aggravated with Hyundai Bedford and will not recommend them to anyone.. I feel that I was treated this way because I am a senior adult woman who doesn't know anything. I now have to drive without a passenger seat for 6 weeks. I would appreciate a reply at your earliest convenience. My name is Audrey Holsman 6809 Mayfield Rd. #969, Mayfield Hts., OH 44124, (440) 461-8638.

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Anonymous - 24 d ago

2013 hyundai veloster eps steering wheel lock up happened while driving the car very unsafe i had to stop the car and reset this happened many times so many problems i need compensation.

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Yankees Fan - 25 d 16 h ago

4

Even though I own two Hyundai vehicles, I had to write to complain about the commercial you are currently airing in the New York market space. Playing "Sweet Caroline" in New York is a huge marketing blunder. You need to research the songs .you use more closely. Sweet Caroline is a traditional song played at every Boston Red Sox home game. As a Yankees/Mets fan, your brand waves a red flag in this market. And offends me. Please reconsider your advertising agency and their lack of knowledge of regional rivalries.

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Anonymous - 29 d ago

0

HYUNDAI SUCKS, THER SERVICE IS TERRIBLE, THE SOUTH BRUNSWICK DEALERSHIP IS GHETTO AS HELL! AS soon as I get it paid off I WILL GO BACK TO THE BEST TOYOTA

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Andy - 26 d 2 h ago

5

I bought my daughter a new Hundai Elantra in 2007, it has been bulletproof!

The performance has been great, the service, always on time and fixed the first time at O'Brien Hundai, Fort Meyers, Fl.

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Andy - 26 d 2 h ago

5

Your commercial that features Neil Diamond's Sweet Caroline is GREAT !

It is actually enjoyable to see and hear.

It is the only commercial I have EVER replayed!

Thank you for a great idea, I WILL remember it when I shop for a new car.

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Anonymous - 27 d 45 m ago

Just a note to tell u how wonderful your new commercial is!! Singing Sweet Caroline warms my heart every time we hear it ! We have taped it as it is special with a special message of how we would all like to be treated!

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Maria - 29 d 17 h ago

0

Is it possible that some took a Hyundai Santa Fe to get fix , two months later they send a certified letter to the bank , they are making a mechanical lean on the vehicle, and want to charge storage fees 1,300 ....But never did they called the bank or anything. So illegal , Hyndai .That is call stealing ,FRAUD,SCAMMERS, NEED OF MONEY SPECIALLY MANAGER'S..... A STAR IS TO RATE HYUNDAI JUST MAKE A REVIEW, COMPLIANT. HUH NOT EVEN A STAR TO HYNDAI

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Anonymous - 31 d 12 h ago

1

I have a lot of problem with my Sonata, I have starter problem 4 months ago and replace the starter. Last month, my gas gague is broken and empty signal always on. Last week, I have the the Airbag signal turns on. Last Friday, I went to Poway shop, and they fixed the gas signal light and airbag light. One day after Friday service (Aug 20), the car broke down on freeway. The auto shop checked out the issue, and they said it is the Engine motor is bad, broken and not able to turn. I hope they better replace my engine.

K Wong

San Diego

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Bella - 32 d ago

The service department in Bronx NY for Hyundai, informed me no appointments can be made after 3pm. Are they Serious!!! Most people work and our schedule is not to accommodate them but for Hyundai service to accommodate the customer. I have purchased 2 Hyundai's and 4 others were leased . Many friends and family went on my referral. NO MORE HYUNDAI FOR THIS CUSTOMER.AND OTHERS!

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Dave Martin - 32 d 4 h ago

This past January, Hyundai Corporation settled a lawsuit regarding its Theta-II engine. As a result of a manufacturing defect, catastrophic engine failure would occur in vehicles using the engine, potentially costing the owner thousands of dollars in repairs. Hyundai and its sister corporation, Kia, were forced to recall 1.2 million cars for either repair or engine replacement, including the 2013-14 Hyundai Sonata and Santa Fe as well as the Kia Sorento (2012-2104), Optima (2011-2014) and Sportage (2011-2013). In addition, warrantees were extended for both first owners and those that purchased the cars preowned.

The problem is that the recall did not deal with the 2013 Hyundai Tucson, which is their company's version of the previously mentioned Kia Sportage. While it was the Santa Fe's issues that prompted concern with the Kia Sorento, there was no reciprocity in the matter of the smaller SUV. Last Sunday, my daughter's 2013 Tucson experienced catastrophic engine failure, even though the vehicle had been impeccably maintained since its purchase in September of 2015. As the second owner of the car, she found herself shut out of any support from all representatives of Hyundai. Despite the fact that the same Theta-II engine is used in the Tucson (yes, the engine that Kia used in the recalled Sportage), she was told by the Conicelli Hyundai service department that the best she could do was trade the car in and buy another car off the lot of the dealership. The trade in offer was an insult. This seems to be pathetically self-serving. Additionally, we have been told that our best bet is to go to the corporation. Repeated calls to Hyundai customer service have resulted in nothing but frustration. They refuse to own up to their responsibility, claiming that the car is not covered by their 10 year/100,000 mile warranty because my daughter is the second owner, totally ignoring the fact that the car exhibits the classic symptoms associated with the defective engine failure found in those other vehicles, as well as being under 100,000 miles. Corporate then tells us that we need to go through the dealership, however Conicelli shows no interest in finding a service based solution because corporate won't approve the repair.

It is quite clear that neither the Conicelli dealership nor Hyundai America understand the concept of customer service or accepting responsibility for its mistakes. I would expect that both organizations would work together to come up with a reasonable settlement to this issue rather than hide behind a bogus excuse that conveniently covers the underlying issue. Instead, the matter has been whitewashed. Consequently, my daughter and others who have experienced the same fate with their Tucsons have been left to twist in the wind.

It is a shame that you have reinforced every stereotype associated with the car industry. It is fair to let you know I will be reaching out to consumer organizations and the media in order to warn others about both your product and corporate culture. Others should be spared the same fate we have suffered. There should be an option for zero stars, Hyundai is certainly not even deserving of the one star. I wonder how the situation would be handled if this had happened to an employee or family member of an employee.

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Walt - 35 d ago

0

Thought the sales dept at Jenkins Hyundai Ocala was bad... #1Asked question about item on contact and told I should have bought a cheaper car. #2 had every bulb burn out on new Elantra ....thought it would be covered.... Told by svce dept "shit happens" and paid $20+ each time to change bulb #3 clear coat peeled off all doorknobs ..dealer had to lie to Hyundai ....cap broke, mechanism broke... To get right side replaced, when asking about left side... Told needed cust svce approval by dlr since now past warranty...took 6 months and then denied, BUT if they lied to hyundai again about broken door knob they could replace them, a few months apart so Hyundai would ot get suspicious. I walked out !!!

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Nancy L - 44 d 21 h ago

0

The service department at Napleton Hyundai in West Palm Beach, FL is a total nightmare. The most unprofessional group of people I have ever had the misfortune to have to deal with. I took my 2013 Sonata in for a recall (my 3rd one!). Made an appointment at 7:30 & asked if the courtesy van could give me a ride to work and that was not a problem I was told. I get there at 7:30 and there were a lot of cars lined up for service. When I finally got up to see a service advisor, not one of the many advisors that walked past me even acknowledged I was standing there outside my car. When one finally came, I asked about having the appointment and was told by Jerry Calderon that the appointment only meant that the car would be looked at that day, not that I'd be taken at my appointment time. He was to call me when it was ready. I never received any paperwork from him so when I didn't hear anything I called to speak to anyone in the service department that could help me. For over an hour, I tried to reach someone in service. I got left on hold, hung up on, and transferred to a phone that only rang & rang. I finally got someone who said he would check & get back to me in 10 - 15 minutes. That never happened and the game of trying to reach someone was about to start over. I asked for a manager, any manager, from the person answering the calls (Tiffany) and she wasn't able to find a manager. I finally found a real person, Jesse Garcia, who politely said my car was ready and he would have the paperwork & my keys ready when I got there. I told him how upset & frustrated I was and he apologized over & over. Once there, he looked for Michael, the service manager and he was again nowhere to be found. Jesse said he would have him call me. He did call, apologized, but basically said there was nothing more that could be done or said. I advised him not to worry, that I would NEVER be back to this dealership. I got the number for corporate from Tiffany and called and left a message for a person in H/R with no return call back either. I can't even imagine how anyone would want to put up with the unprofessional mess that's going on there and if I can't even get a call back from corporate, there's something really wrong with the employees Hyundai hires. Worst experience in customer service I've ever had.

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Do not buy from Hyundai - 43 d ago

0

I totally agree with you on your whole experience. Im from Texas and I received the same unprofessional even rude service! I shell out $40,000 for a vehicle you would expect some sort of customer service. All managers were always in meetings, never got call backs, I have an open case number with corporate as well and they have yet to call me as well. I wish I would have stayed with my nissan rogue. Hyundai has been an absolute nightmare!

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Anonymous - 36 d 44 s ago

0

I agree. I've had the same problems as well as them not fixing the car properly and making the problem worse and creating new problems for the car. They are horrible to deal with.

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