Information, reviews and public commentary for US companies


Hyundai USA

10550 Talbert Avenue
Fountain Valley, CA
(714) 965-3000
(714) 965-3149
Twitter IDs
General profile image

Kim - 2 d 42 m ago


I have a Hyundai Genesis and the lower part of the dash has pulled away.

When I took it into the service department they said it was a defect and had never seen this before.

I purchased an extended warranty when I purchased the car New and was told it also covered bumper to bumper. Only to find out the extended warranty says it's cosmetic.

The service department reached out to HYundai and they would only cover the dash not the labor which is over 2300.00!

This is absolutely BS!

When you pay 45k for a car and told everything would be covered with an extended warranty this response is not acceptable.

I will personally tell everyone I know and then some not to buy Hyundai.

I thought they stood behind their vehicles, especially when the service department said it was a defect!

General profile image

silents - 1 d 4 h ago

I agtee with the whole nine yards.

Having my problems with a 2017 in 8 months in of the making of the car.

General profile image

Cecilia - 105 d 6 h ago


I have had problems with the check engine light going on. I have had it serviced and light turned off and I was assured everything was fine. The light came back on, " fixed", then came back on. I contacted Hyundai America offices and spoke with "Craig"- not strong with customer service skills at all.

Attempting to resolve this issue has been a long drawn out & tedious process.

I won't be recommending buying a Hyundai to anyone because of this experience.

General profile image

Jeff N - 101 d 4 h ago


I have been trying to reach "Craig" from the Eastern Region team since September 28th. I have sent 5 emails and called at least that many times. I have been in a rental car since July 10th due to a safety recall on my 2011 Sonata. The dealer called to say that they fixed the car. But.. the car sat idle on the dealers lot for 90+ days and the battery died. They also tell me that the check engine light is now on and that I need to replace an oxygen sensor. I am refusing to accept my car back as I want a new battery and for them to take care of the oxygen sensor. I am just looking to get my car back in the same condition that I left it in. The service person at Shakers Hyundai in Watertown CT (Samantha) claims that it is just a coincidence that the light is on and the O2 sensor is bad. I am not buying it. They let the car rot for 90+ days and "Craig" won't return my emails or calls. What do I do? Attorney?

General profile image

MJ - 35 d 6 h ago


Hey Jeff, can you email me when you have a resolution to this? In a similar situation with Autonation Hyundai out here in Texas. (hidden)

Good luck. Leave no stone unturned. The whole point of dealerships is so that Hyundai and other manufacturers don't have to deal with customers. Make Hyundai work with you by any means available to you. Make sure they understand that having that separation between them and their customers doesn't mean they don't still have to do right by us.

General profile image

Anonymous - 14 d 5 h ago

Craig M.

National Consumer Affairs


General profile image

Rhonda - 77 d 8 h ago


I have been have same issue of contacting corporate. Have not received a response. After seeing all of these complaints my next step is BBB

General profile image

4kida - 45 d 18 h ago


I had to contact BBB and now I am having a repurchase under the lemon law

General profile image

Sara Morgan - 20 d 17 h ago

What was your story

General profile image

CB - 2 d 5 h ago

What happened with BBB and can you explain the repurchase under the lemon law. Thsnks

General profile image

SARA MORGAN - 20 d 17 h ago


Please give an update with BBB

General profile image

CB - 2 d 5 h ago

Cecilia, what year and make car do you have. My son has a 2012 veloster and has having the same problem.

General profile image

Anonymous - 4 d ago

Hello my name is denise Crawford I took my car to happy Hyundai on 9125 Cicero in oak lawn il . I had my cr towed out to the services center for a recall on rear suspension. Which is called camp #113. So I called on 1-14-19 at 6 :30 am. I talk to a lady I told her I couldnt get my trunk open and I had no brake lights. She ad rated it would be a 150.00 inspection . I s as I'd ok I will call to finish the story. U can reach me at (hidden)

General profile image

Happy Hyundai - 3 d 10 h ago


Stay away from them fuck ups at Happy HYUNDAI. In oaklawn il

General profile image

Anonymous - 4 d ago

I would not give them even one star. Beware

General profile image

Dave Tully - 6 d 6 h ago

Bluelink support is THE WORST! I have been trying to get someone at Bluelink to help with a problem I am having online. They no longer will reply to emails. Been trying for 6 months. My last 4 purchases have all been Hyundai's. That may change now.

Thanks Bluelink!

General profile image

Anonymous - 10 d 6 h ago


The worst service in all world hyundai

Not recommend never

Service bad I am waiting for corporate 6 month for respond me issues Bad Bad Bad

General profile image

Anonymous - 10 d 6 h ago

Your Delray service center may be the worst service after sale experience available. Recalls are handled so grossly inappropriately I cannot sufficiently express my concerns and extreme dismay in the context of this review. Calls are rarely answered by staff. Your "manager" Richard Thomas should consider a new career as an organ donor.

General profile image

John Stringfield - 14 d 8 s ago


The Employees in the Service Department at Hyundai of Athens, GA are extremely INCOMPETENT. They Tell Lie after Lie. My car has been there since 12-19-18 due to an accident and they have told me on 3 occasions that they delivered it to the Paint & Body Shop. When I contacted the paint & body shop, they told me each time that they in fact did not have the car; so I would contact them again to be told that it was delivered,. And then today, was told that the reason that it hasn't been delivered to said boy shop is because they cannot find the keys. However, Jesse and Mike told me each time that it had been delivered;TOTAL incompetency!! So I have been absorbing the expense of a rental car while my car has been sitting at their dealership. I'm simply shocked that management would still allow these kind of people to be employed here when EVERY individual that visits makes a complaint.

General profile image

JR - 14 d 8 s ago

I am currently dealing with something similar you should not be paying out of pocket. They should be providing you with a courtesy vehicle I was able to get one but I had to go out and look for one and call around myself to all different enterprise locations. So they had me doing their job basically.

General profile image

jeff s - 21 d ago


i received a brochure in the mail that said if i went online and printed a coupon off and took a test drive i would get a $50.00 gift the brochure also had another web site that showed participating dealers. i went to one of the dealers and they said none of the dealers in wisconsin were participating this stinks i would never consider a hyundai because they cant even get their advertising right what would happen if i bought a car and had problems this sure smells .

General profile image

Jimbo - 16 d 24 h ago


I had sort of a similar experience. I got the brochure in the mail and printed the coupon. Then went to the local dealer, who WAS participating. They said I could not do the $50 test drive because Hyundai said I'd recently taken a test drive. but if I could prove it was long enough ago, they'd contact Hyundai for me to straighten it out. I went home and checked my old emails and could prove my test drive (for a $40 gift card) was 8 months prior. The current coupon says only one gift card per 6 months. I took my paperwork to the dealer, who made copies, and have heard nothing from anybody since. Great customer service! I'm trying to contact consumer affairs now, but reading these comments indicates that's probably futile. I love my 2011 Elantra, but next time I think I'll skip Hyundai!

General profile image

Sheila Lowden - 17 d 11 m ago


I had an accident on August 15,2018. And my account is still not closed because Hyundai Finance did not send in the right paper to my insurance company after several phone call to them and them telling me and the company that they assure it will be sent.. Finally in October they were paid by my insurance company. Now I have been trying to get them to send in A payment history with running balance to my Gap insurance to get them paid off because all they keep saying that I am still accusing a balance but it's them that is not sending what needs to be sent to get my car paid off. I have made several calls to them and so have the Gap insurance company since November 19, 2018 to get resolved and they still have not and I have talked to Supervisors and all and they keep assuring me that it will be 24 to 48 hours and when I call back it still has not been sent and I am being charged and I don't think it is fair for me to have to pay charges and a negative credit report because Hyundai Finance does not send necessary paper work to get this issue resolved in a timely manner since August 16, 2018.

General profile image

Beverly Galipeau - 21 d 4 h ago

I have been trying since August to get a property tax abatement from Hyundai Finance. I paid the property tax in full on February 26, 2018, for the 2016 Hyundai Tuscon that I had been leasing. When I turned in the 2016, on April 28 I leased a 2018 Hyundai Tuscon. Which I received another property tax immediately. Which I also paid in full.

In August I called about an abatement on the taxes that I had paid for the 2016 Tuscon. I had to fax this and that etc.. When I called I was told that now I also had to fax the registration on the 2018 Tuscon. Then I called again after I did this (October) and was told to call back to see if my abatement was sent in. When I called back I was told they have no record of my account. I called back again, got another agent and was told they would be putting in for my abatement. When I called at the beginning of December they still had no notice of filing for an abatement. I am thoroughly disgusted!! This is my 3rd Hyundai and also my LAST! I will never lease from Hyundai Finance again!

General profile image

Pissed in Warner Robins - 22 d 4 h ago


Don't buy the gap insurance and refinance because you will never get your refund. The Hyundai in Warner Robins Ga will lie to your face about giving you the refund. I have been trying since September to get my refund. The finance manager Mason and Randy are deceitful and lies.

Other Reviews & Comments

Anonymous I bought a durmast flex blades for my car a month ago. the  ... 

Fox News Network, LLC
Stella Re anonymous. I used to work for Federal Government and wen ... 

Outback Steakhouse
Barbara Very true

Anne Alvarado Hot tea leaking on me at Starbucks, management never help m ... 

American Home Shield
C Kennedy I have had AHS for my new home since April 2018. I have lit ... 

The Home Depot, Inc.
Cathy Talmadge I purchased one (1) refrigerator in line in Nov 2018. I rec ... 

J. C. Penney Corporation, Inc.
Danielle I opened an account in August of 2018. I never received a c ... 

C. Lee We have paid for my mother's cell phone for years. She pass ... 

Cable One Inc
Aidan Brean I scheduled an installation on the 18th of January and inst ... 

Old Navy
Terri Horrible. I placed two orders after changing my address and ... 



Chick-fil-A, Inc.
Anonymous I would like to know why you are a Christian corporation an ... 

Sonic Corp.
Done with Sonic This seems like the norm for this company

Shell Oil Company
Jason Roberts I am from phnx AZ an for 2nd time this month I have had mon ... 

Cold Stone Creamery Inc
Charisse Ordered a cake for my sons baptism from the Horizon Ridge l ... 

Michelle Gallion I placed an order on 12/14/18 for pots and pans via the web ... 

Anywhere but Applebees Was charged over $10 for a shot of Grand Marnier in Frisco  ... 

Office Depot
Becky Humphrey I'm dealing with something similar i ordered hp ink online  ... 

Domino's Pizza, Inc.
Angry customer Im done with this establishment in general. Its like they c ... 

Don you mean Indians or native americans?

Safeway, Inc.
Anonymous The pharmacy staff at the Tucson Safeway located at Campbel ... 

Butch You are so correct in this message I to have had to talk to ... 

George Chacona Be advised, that 10.00 interest charge just cost you a long ... 

Chrysler Group LLC
Joe W. My email address is (hidden) if you have any suggestions.

Geico Corporation
Bob Blanchard Terrible service. After 3 months still attempting to recove ... 

Kohls Kohls has ruined my 30 year credit score from 820 and today ... 

Cablevision Systems Corporation
Gee I scheduled an appointment with Optimum and they cancelled  ... 

Not Happy I just lost it BIG TIME!

Sprint Nextel Corporation
Judy Stout I agree with all comments... lets get the ball rollin!!

The TJX Companies, Inc.
UNhappy I was a former employee @the Santa Maria, CA location. I wa ... 

Ashley Furniture
Deena Ridge WOW!!!! WORST EXPERIENCE EVER!!!!!!! Seriously!!!!!! I have ... 

Burger King Worldwide Inc
Griffis Apparently at the one on Jimmy deloach they can't tell time ... 

Dillard's Inc I am asking for your assistance with a non-profit program p ... 

Food Network
Annabelle Giada is a joke so tired of her tits sick of u carrying her ... 

Cricket Communications, Inc.
Adam My wife had Cricket for about 3 months then she switched ov ... 

Jack in the Box Inc.
Westerner I LOVE those commercials!! Makes me laugh every time.

National Bank of Arizona
Mark Pratt Guthrie I wanted to share an exceptional experience I had with the  ... 

Forever 21
ByeBye4ev21 Trying to return a robe that came without the belt. Day 4 a ... 

Best Buy
Best Buy doesnt support Gov workers cant see the email....

Sandy Why am I constantly getting emails thanking me for my purch ... 

McDonald's Corporation
kushka53 Given the disaster we are making in the oceans, withdraw pl ... 

Belk Incorporated
Judy Samberg The employees are treated horrible. They are paid very litt ... 

Procter & Gamble Co
Robert Thank you P&G. I've been wanting to try the Dollar Shav ... 

Verizon Communications, Inc
Anonymous I live on Hilton Head Island. I visited the Verizon store i ... 

Alan Jones I need to vent to the NFL Ticket Exchange, Ticketmaster and ... 

Sears Holdings Corporation
M Yes he's absolutely running a huge multi billion dollar SCA ... 

Dollar General
Holly Nautica at DG on Wards Road in Rustburg, VA is the worst em ... 

Atlas Copco Rental Svc Corp
Cathy baird Never in my life (70years young) did I ever deal with such  ... 

Lg Electronics USA
M Hemgen How do I join the class action suit as I live in Maryland w ...