I bought a new 2017 Hyundai Elantra from Wright Hyundai in Wexford PA. At 14K miles I was informed (by tire professionals) that my tires need replaced before bad weather.
I went to my dealership and spoke with the service Manager, who pretty much told me there was NOTHING they could do to help me. I voiced my concerns about having sub standard tires on my brand new vehicle. He told me there is nothing they could do for me. I asked if they would be open to providing me with several free oil changes/service calls. He told me no. I asked him if I went somewhere else for service if it would void my warranty..he informed me that it would not if I kept receipts. In the same sentence he also told me to "Feel free to go somewhere else". This to me is a total disrespect for a customer who just spent 20k at your business.
I love my car but am VERY disappointed in the service manager. As a woman I felt that I was being treated as less of a customer.
I NEED SOME ONE OF IMPORTANCE to CONTACT ME ABOUT UNFAIR AND UNPROFESSIONAL PRACTICES of Hyundai,IN HYUNDAI MOTOR FINANCE IN DALLAS TEXAS,75266-0891. I JUST TURNED IN (2)2016 ELANTRAS YEAR LEASES(2) MONTHS EARLY AND BOUGHT (2 )2018 ELANTRAS , WE ARE LOYAL CUSTOMERS AND BEING CHARGED UNFAIR FEES AND THREATENED MY CREDIT WILL BE AFFECTED IF i DON'T RESPOND TO A erroneous BILL THAT EVEN MY DEALERSHIP THINKS IS UNJUSTIFIED AND NOT in LINE WITH Hyunda POLICIES. I NEED HELP PLEASE CALL DENNIS Angrisani AT (hidden) i WATERFORD , Michigan 48328..PLEASE i NEED HELP FROM A Knowlegable PERSON NOT a YOUNG SCRIPT READERe THAT WAS RUDE AND UNKNOWLEGABLE AND NO COMPASSION TO LOYAL HYUNDAI BUYERS AND OWNERS THEY WOULD NOT LISTEN to REASON.I'M 75 YRS OLD MY WIFE is 69 YRS OLD WITH EXCEPTIONAL CREDIT .We WERE LITERALLY Threatened that our CrediT rating would be Adversely EFFECTED if we DID NOT PAY FOR A Bill THAT WAS IN ERROR,WE HAVE TRIED TO REASON WITH THEM TO KNOW ACCORD,EVEN THE SALES MANAGER FROM THE DEALERSHIP WE PURCHASED THE NEW 2018 CALLED AND THEY WOULD NOT TALK to HIM He TRIED to EXPLAIN HE SENT THEM AN $800.00 CHECK THAT WAS TO GO TO THE ALLEGED MONEY WE OWE THEY WOULD NOT TALK WITH HIM.WHAT IS WRONG WITH HYUNDAI CORPATION FOR TREATING LOYAL SENIOR CITZENS IN THIS MANNER.PLEASE CONTACT ME AS SOON AS POSSIBLE.I DO NOT WISH TO HAVE
THREATS ABOUT MY CREDIT WHEN WE ARE TRYING TO STRAIGHTEN OUT YOUR COMPANYS ERRORS.THANK YOU.DENNIS AND CYNTHIA ANGRISANI, WATERFORD, MICHIGAN,48328 TELE# (hidden) PLEASE RESPONDCAS SOON AS POSSIBLE..GOD BLESS YOU FOR ANY ASSISTANCE YOU CAN AFFORD US.
I really thought I made great purchase when buying my 2016 Elantra. Don't get me wrong I know the vehicle is not top of the line but my salesman sold me on cheap parts, repair and service. Since the purchase anything that has been done or replaced has been outrageous in price. I have been talked to like a dog by service members and charged a bumble for basic things like a battery. I do not recommend this make of vehicle. Very upset about being lied to just to get my money.
Absolute rubbish customer care...i raised a case to ask about a simple technical question and after multiple responses via the standard customer service email had it elevated to another person *apparently a specialist!!! ) who took over a week to assess and then answered with the fact they would close the request case and just reefer to a stealeship..complete and utter waste of time!!!
Hyundai only cares about the initial purchase then you are nothing to them. The customer service after the fact is the MOST important in a sale.
I suggest that people take these problems to the Attorney General of their states and contact media outlets and expose Hyundai for what they are.
I have purchased a Hyundai 2017 Genesis on August 10 from Gregory Hyundai. The dealership were very helpful until they got a check for full payment in hand. Then they could not program my car to my garage door and the manager said they were not responsible at which time he threw a paper at me telling me to call genesis. I asked him to call and he said again it was not their responsibility. I then called my son and quickly they got someone to do it which took maybe 3 minutes. Further I asked the salesman if the car had a CD player and he said no. When I saw one in the car the owner of the dealership asked if he told me that and his answer was no. I asked him if he was calling me a liar. One of the service people noticed a tiny ding on the drivers side. I approached the salesman and he said after looking there was one on each side and I probably parked it somewhere. This car is one ,month old and has not been in a parking space near any other car.. the car had 105 miles and the last straw was there were some spots on the leather and a dent in the back arm rest which was fixed. The salesman said someone sat in the car with probably hand lotion. My 25 year old grandson is the only person who has been on the passenger seat and I don:t know any 25 year old who uses hand lotion. I now need an extended warranty for the technical things in the car and do not want to give Gregory any other of my service business. One more thing I asked that I get all weather mats for the car and was told there are none. Later The owner said he would see if there were a pair in another Gemesis that he could give me. Of course there wasn't and I told him they were promised. Not yet. Where do Aire go from here to get help for your best car? I have called customer service 5 times with no response other than these complaints were being sent to headquarters and then I was told they sent them back to customer serviice. Totally unacceptable for no one to return a call and address these issues.
Carla I purchased a Hyundai Sante Fe 2013. Has less than 50,000 miles and has a blown engine. Hyandai can get an engine deliver date November 1,2018. Between now and November 1 I do not have a car. Hyundai or Ford neither feel responsible. What am I to do
Santa Fe is my 4th car finance by Hyundai. I leased the car till 8/15/2018. I decided to keep the car and sent the final payments which was received 8/12/2018. I was told to wait 10 business days for tittle to be received. I called 10 business days to make sure it did happens as i could not register the car without the tittle. I was assured the tittle was released. So I waited nervelessly as it was close to registration's expiration. I have called again 8/30 and was told the tittle was send on 8/27/18. So i waited till 9/5 not be able to drive the car for not being registered. I had to borrow the car to get to work. I called again 9/5 and was reassured that the tittle is in the mail. The rep even had tried to find the tracking number but than i was told it went regular mail and i should allow 7 business days to get it According to my math it was 7 days since 8/27 but i waited till next day. The call on 9/6 made my heart stop!!! I was told that the tittle was not released yet and will be in the next 3 business days!! I spoke to supervisor Sandra who could not explained how that had happen. All representatives were laying to me all the time?! How is this possible?! They have my money but i don't have a car.
Ellen Ohl. I was a Hyundai Santa Fe owner since 2007. I loved my car but when I wanted to purchase a new Hyundai I was appalled at the treatment from five different dealers. I wanted a 2018 Santa Fe Sport and my sister-in-law wanted a Tucson, 2 cars could have been sold. We have Costco and none of the dealers who honored Costco never showed us the Costco papers. We were treated terribly!! We ended up leasing a Jeep Cherokee, 2019 and my sister-in-law bought a Toyota Camry. Your loss!! My father was a car salesman for years and I worked for a dealership, no customers were ever treated this way. Someone needs to train your incompetent salespeople and arrogant finance people!!
I purchased a 2014 Certified Pre-owned Accent at Red Hougland Hyundia in Winter Haven Florida in June 2015, October 2016 my car died in the grocery store parking lot, had to have Roadside assistance plck it up and take it to the dealer, I explained to the service advisor that there was an electrical problem, the a/c would shut off by itself, no fan motor, had to replace fuses, OH the battery is bad, batteries don't last long in Florida due to the heat...B/S. Battery was 1 month out of warranty but they replaced it at a prorated amount. So the same problems started happening again and low and behold the car died is the grocery store parking lot on Labor Day since we were told that the dealer was closed for the holiday roadside assistance would pick it up Tuesday the 4th, they took it to the dealer and again i heard the same B/S batteries don't last long in Florida its a bad battery it is out of warranty they wanted 175.00 to replace the battery. Nope took it to another place up the street where the technician informed us that the Hyundia dealership installed the wrong battery for my car with too low of cranking amps. The technician typed out a statement of findings that this would not have happened if the dealership had installed the correct battery in the 1st place. On to file a formal complaint with Corporate to be reimbursed for now 2 batteries. A 4 year old car should not be on its 3rd battery. The advisor and svc mgr talked to my daughter and myself in a condesending tone, treating us as if we were stupid calling us pet names. We deserve to be treated with the same respect as any man would be given. I am now telling friends and family to go elsewhere, next step after formal complaint with Corporate is a lawyer
I HAVE BEEN A HYUNDAI OWNER SINCE 2000. HAD A ACCENT, ELANTRA, 02 SANTA FE AND NOW ON MY 4TH HYUNDAI. I PURCHASED A USED 2013 SANTA FE SPORT 2T 6 WEEKS AGO FROM COCONUT CREEK HYUNDAI IN BROWARD COUNTY FL. IT HAS BEEN BACK TO THE SHOP 4 TIMES ALREADY. IT'S SO FAR TURNING OUT TO BE A PROBLEM CHILD. FIRST WEEK IT HAD SOMETHING ON THE TURBO CHARGER REPAIRED. WEEK LATER IT WAS BACK IN FOR SOME CANISTER VAC SOMETHING THAT THEY TOLD ME WOULD BE $558 TO FIX. LUCKILY THE DEALERSHIP COVERED THESE FIRST 2 THINGS. NEXT THEY TELL ME IT NEEDS SOME SCHEDULED MAITENANCE THINGS LIKE A TUNE UP, FUEL LINE CLEANING, AND A RADIATOR FLUSH. THEY TOLD ME THAT WOULD BE ABOUT $550. ABOUT 10 DAYS LATER I'M DRIVING ON I95 DOING ABOUT 60-65 AND ALL OF A SUDDEN A BANG FROM UNDERNEATH THE VEHICLE LIKE I HIT SOMETHING IN THE ROAD. THING IS THERE WAS NOTHING IN THE ROAD, WHAT HAD HAPPENED IS THE RIGHT FRONT PLASTIC FENDER LINER BROKE OFF AND HIT THE WINDOW WASHER PUMP AND BROKE THAT. OF COURSE THE DEALER SHIP SAID IT WAS MY FAULT, THAT I HIT SOMETHING IN THE ROAD. AGAIN NOTHING IN THE ROAD, JUST MY VEHICLE FALLING APART. NOW ANOTHER $400-$500 TO FIX THAT. VERY LUCK THERE WAS NO ACCIDENT FROM THIS. ANOTHER WEEK LATER BACK TO THE SHOP. THIS TIME A MINOR THING, THE GASKET ON THE GAS CAP WAS BAD. THE DEALERSHIP DID TAKE CARE OF THAT FOR FREE. ACTUALLY I THINK THEIR GETTING SICK OF ME COMING IN EVERY 7-10 DAYS.
WHEN SHOPPING FOR A VEHICLE THIS DEALERSHIP USED EVERY TRICK IN THE BOOK. I WAS HONEST AND TOLD THEM WHAT I HAD FOR A DOWN PAYMENT, WHAT MONTHLY PAYMENT I WAS COMFORTABLE WITH. NOWHERE NEAR WHAT I WANTED. IF THEY DIDN'T CON ME INTO DRIVING IT OFF THE LOT THAT NIGHT I WOULD HAVE TOLD THEM FORGET THE WHOLE THING THE NEXT DAY. THEY TRIED TO ADD ON ABOUT $2000 IN FINANCING FOR STUFF I DIDN'T WANT, HAD TO REDO THE FINANCING CONTRACT AND KNOCKED OFF ABOUT $35 ON THE MONTHLY PAYMENT. WHEN I WAS IN FINANCING THEY PULLED OUT A 100 DAY WARRENTY AND SAID THEY WOULD GIVE ME THIS SO I WAS AT LEAST COVERED FOR THINGS FOR THE FIRST 100 DAYS. BUT SADLY WHEN I GOT ALL MY PAPER WORK THAT WAS NOT IN THERE. AND OF COURSE NOBODY KNOWS A THING ABOUT IT.
I HAD BEEN A VERY HAPPY/SATISFIED HYUNDAI OWNER. WOULD RECOMMEND THEIR CARS ALL THE TIME TO PEOPLE BUT NOT TOO SURE ABOUT THEM ANYMORE. SEEMS LIKE THEIR PRODUCTS ARE NOT AS GOOD MECHANICALLY AS THEY WERE IN THE PAST. SAD!!!
My purchased a car from your West Palm Beach Dealership on Okeechobee and Congress and for a month I've been trying to get in touch with Keith Hammel and Bill in finance now all of sudden today September 3, 2018 I need 5,000 down or a co-signer. Your finance rep Bill was disrespectful without a car in the world with how everything went down. I will be suing and you will NEVER get a recommendation from me again. I have screenshots of messages from him for proof.
Visited Ideal Hyundai in Frederick MD. Made a deal on August 31. The sales rep S.T. Assured me the I would have the same deal the next day. I called that evening and made an appointment with ST for 11:00 am to seal the deal. Got there. ST informs me he can't live up to the agreement because the deal was August and there are different incentives for Sept. after about 40 minutes of going back and forth with the sales manager, I left with no car. I was the only one in the dealership on Labor Day weekend. What happen to the fabulous Labor Day sales!! I'm disappointed and disgusted but smarter and wiser!
Please Consider Changing The Check Engine Light:
Amber - Recalls/Repair/Replace
Red - STOP. DO NOT DRIVE THE CAR!!!
Hyundai neglects their vehicles and doesn't take care of their customers
don't buy hyandai
Do not buy your Hyundai here. -Experiences in life teaches you many things ( i'm 61) one of them is to prep your car dealer before you come in,(Not my first rodeo). Your time and their time should be worth something. This was the case today. After going to four dealers in broward and explaining the situation, each one in turn told us, straight up front honestly what they could or could not do for Son. I had been communicating with a sale rep at this dealer since yesterday(George). In the interim of our conversation he said he could work with us. Today I get a call from a Thomas who says he is manager and is looking forward to our visit, again assuring us that he can work with us. throughout today different people dealer can asking to come in that they knew the facts and the numbers i sent and could work with us( proof is on my phone ). The people that called me throughout the day was Mark ( online sales ) George again ( sales) Thomas again. So after hearing true options from other dealers, I thought to myself these people have all the numbers, true credit scores , current payments on current car, payoff, down payment and where we needed to be. Simple yes, cut and dry. you can either work with these number or can't, there is no mystery. So I called George who says he has looked at everything and he has brought up to the attention of the general manager and he said come on in. Mind you. I am in Pembroke Pines. It is at least 45 miles to the dealer, so again I repeated to George that I was going up there and did not want to waste anybody's time. At about the same time I get another from Thomas who says he will see me when I get there with my son. So Text George and tell him that Thomas is saying he is going to see me and I did not want any confusion when I got there. George calls me back and tells me that in Thomas will be the one that will see me. So we go up to West Palm Beach for an appointment at 5. at 10 minutes to 5 while still on the turnpike, I get another call from Moe who wants to make sure we are coming today because he is working with the general manager an assured me they can work with my numbers. We get there and we ask for Thomas, he comes out and says Mario is our sales rep, (nice guy). I ask him if he knew of the email and texts I was sending and receiving from the dealer. He was not completely made aware. So I show them to him and proceed to show and test drive a vehicle . We come back to dealer and sit down for the usual numbers wait while I go to finance. He comes back with totally different numbers that we had discuss, ( not Mario's fault) I tell him I need to escalate this to the General Manager. 15 minutes later Moe comes to our table and says we can't do it with this vehicle that they told us because they never pulled a stock number, even though it was clearly stated and agreed upon prior to our arrival. He then proceed to tell me that he can do it a Sonata because it had a 3500 rebate on it, so I ask him to please get me his boss. Mario comes back and takes me the there command center in the show room where I am introduced to Luis who says he is the Sales Manager for the dealership (a lot of managers at this dealer I guess). Who says to me I cant do the one you wanted, So I said to him, my son has agreed on the Sonata . He then proceed to tell me that he can't do it with the sonata even though it has a 5500 rebate. That's straight Moe who said he was a manager said it was 3500, but he can't do it with 5500 either. By this point I was boiling over because i made all numbers and facts VERY clear. Luis continue to tell me that he was not doing it with any car with condescending smirk on his face. I would have loved to wipe it off his face. I tell his i want to speak to dealership General Manager and the owner about this whole situation , ( more Smirks ) he then tells me that he is out sick for the next three days( now he Doctor) Yet the whole time they were convincing us to go up to West Palm, they were telling us that they had brought it to the attention of the general manager and he was onboard, ( how so if he is out sick Gene Khaytin).
I will be reporting them to Hyundai USA and BBB
NO RESPECT, NO CONSIDERATION FOR TIME, NO CONCESSION, BAIT YOU TO GET YOU IN, CON YOU INTO HIGHER PAYMENTS EVEN THOUGH THEY SAID THIS AFTER KNOWING THE FACTS. WHAT WOULD YOU DO AFTER READING THIS FROM THE DEALER.
West Palm Beach Hyundai (hidden)
We can definitely work with you. See you tonight at 5:00 PM
SHAME ON THEM, IF THEY WERE WORKING FOR ME, I WOULD FIRE THEM ALL, FOR MIS-REPRESENTING THE BRAND , THE DEALER , THE GENERAL MANAGER AND THE OWNER (NAPLETON)
I am a manager myself and in sales Ex-US Military who understands that when dealing with people you do not conduct business like this.
Again SHAME ON YOU LUIS, MARK, MOE, THOMAS AND GEORGE FOR LYING
Mario was only caught in this cross fire ( good guy) Make him Manager. you will generate more sales and repeat customers.
I recently purchased a certified pre owned 2016 Hyundai Tucson limited from Sansone Auto Mall in Avenel NJ. In reviewing my invoice I noticed there's a VIN Etching charge for $299. I immediately inquired with the Finance Manager about how can I charged for something that was already part/ in the the car. He stated that this fee is imposed with each loan. How can this be? On my contract, the fee is bold and misleading as it is not mandated. Moreover charging a customer 10x for something that already exists is disheartening. I was not given an option to accept or decline which is also misleading. I ask that Hyundai Corporate investigates this further, if not I will move forward in filing a formal complaint with the Better Business Bureau.
The worst experience ever never again
I bought a Hyundai Kona from Edmond Hyundai 14137 N. Broadway Extension Edmond Ok 73013 (hidden) I had 20,000.00 to buy a car . (HAD THE CHECK. )VANESSA Ramirez was my salesman and her sale manager was Nico both agreed to my price of 20,000.00 tax, title everything. They asked me to finance the car so they could make money from Hyundai and i would get a price break. i got my first payment coupon and was shocked that the payoff was 20,178.77. i don't have $ 178.77 i would have never finance the car and gave 178.77 that i don't have. Just want Hyundai to do right thing and take the 20,000.00 check . LIVE Up to the agreement
Never Again! I purchased a 2012 Hyundai Sonata Limited in late 2011. Great looking car and lots of features however reliability is something else. Within the first 50K miles: 1. Waste Gate on turbo malfunctioned *Repaired under warranty 2. Water Pump failed; Replaced under warranty 3. Waste Gate on turbo again failed *Repaired under warranty 4. Leather Drivers Seat Cover developed a crack in the leather and was *Repaired un warranty 5. Leather Seat Cover repair did not hold; Replaced under warranty 6. Waste Gate on turbo, you guessed it malfunctioned and was *Repaired under warranty After Warranty which I came to a shocking learning experience that the "Best warranty in the auto industry, 10 years or 100K miles" was not bumper to bumper like the salesperson told us. In fact when I mentioned the warranty another customer in the waiting area told me "They told us that too, wish we would have known....." 7. Steering column bearings needed to be replaced 8. Push ignition switch needed to be replaced only to find out that a $7.00 battery in the Key Fob was the cause and eventually replaced 9. OMG the Waste Gate on the turbo went again and I learned that it was never replaced but adjusted during the warranty period however it was suggested that "I go ahead and replace the part........" 10. The radio stopped working one day out of the blue 11. Radio never recovered with the ability to store contacts and ipod interface 12. Controls on the steering wheel malfunctioned constantly. Volume up might work one day and volume down would switch the radio from the current mode to whatever the next mode was 13. Cruise control did not work half the time, if it was set and pushed the resume button it would turn off. If the increase speed button was pushed it would turn off 14. Rear drivers side door lock stopped funtioning That was the last straw, I turned the car in for trade and purchased a Mercedes Benz c300. After the amount of problems I had with that car I deserved something of quality. My previous car was a Honda Accord which I sold with 250K miles and the only issue ever was a starter. Our 1968 Mustang might only have an AM radio but 40 years later, you can turn on the radio and it works! Might only get AM stations but it works! How can you in good conscience promote, advertise and sell these vehicles. How about at least being honest with the customer on what the "Actual Warranty" is.........
Hi. My name is John Tweed. I have a Sonata 2.4l GDI Engine. I live in curacao. The car was bought in the states. Carbon build up in the engine caused the engine to clog up. I had to order the complete set of replacement rings snd everything. After the overhaul the engine lost its GDI POWER and burns gas. Have to put fukl 5 gallons each month. The engine stalls when taking of.
I helped my daughter lease another Hyundai. That will be the last time I ever use Hyundai. In addition, I will "teach" my many students, yearly, a lesson that Hyundai taught me, hoping that they don't make the same mistake of buying Hyundai.
I understood my daughter's options at the end of the lease to be the following:
Walk away and pay any excess mileage and damages.
Buy the car, paying the residual value.
Lease another car.
We chose to lease again.
Now, I get a bill (over $500) for the excess mileage, after-the-fact. No mention of this fee, at all, in the negotiating. Conveniently left out. When I called, the dealer says I "turned it in", I didn't "trade it in".
Hyundai no more. Hundreds will hear about Hyundai, that's for sure. I want to make sure Hyundai pays a price, too.
Got the new 2013 veloster from the dealer and took care of all repairs and maintenance at the dealership on time. But they declined my warranty for the engine misfiring. Don't buy a hyundai, there is no assurance even if you go to the dealership for all maintenance. I called customer care and they said decision is final. No help or anything. Inferior. Never had this issue with a Honda, Toyota, or Nissan.