Information, reviews and public commentary for US companies

 

Hyundai USA

Rating
0.921671
Web
www.hyundai.com
Address
10550 Talbert Avenue
Fountain Valley, CA
92708
Phone
(714) 965-3000
Fax
(714) 965-3149
Twitter IDs
@Hyundai
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Raj - 1 h 25 m ago

0

MY 5 yr warranty expires on JULY 29th 2018-

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RAJ - 1 h 28 m ago

0

very bad consumer service. Sherrie the perso who answered phone and kept repeating the script provided by

Hyundai Corporate how to make consumer frustrate and go away. UPON repeated request, she denied to provide

e mail and or ph no to contact Higher up or even her manager or next person in department.

I own HYundai sonata limited since Jun3 28, 2013. Air conditioning system is not cooling and I called Dealer Wilkins Hyundai for check up- They want $170 to look at. What is advertised and was told at purchase by Salesman VIto that it is 5 yr BUMPER TO BUMPER warranty. Everthing is covered. THey never told that I will be charged to look at the vehicle (or inspection) under 5 YR Warranty. IS this FRAUD. Sherrie tells me that Different dealer will charge different fee or not. WHAT IS HYUNDAI MISLEADING CONSUMER WHY NOT SAY UPFRONT BEFORE WE BUY that there is catch in this warranty. Service man at DEALER TOLD ME THAT IF IT IS WITHIN 12 mo. than we dont charge. IS THIS FRAUD ON PART OF HYUNDAI> REPLY AT (hidden)

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Daniel Ford - 19 h 41 m ago

5

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Anonymous - 20 h ago

i putchase hundai accent 28 june 2018 but iam not saticfid beacouse in my car 13 july 2018 in my car oil leackeg your dealear t m hundai udaipur rajasthan india is behavor no good i want sell my car in any cost niraj jain m no (hidden)

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Gagi67 - 2 d 6 h ago

5

To: Representative of the

HYUNDAI MOTORS INC. USA

Dear Creators of the HYUNDAI'S Cars concepts,

Few years ago I was in engagement and I also have passed USMLE 2nd Step when I felt in ty he deadly claws of the dangerous disease. After telling to my fiancee about my situation she refused to quit our marriage. Her generosity gave the marvelous idea to my friends to give me as a wedding gift HYUNDAI SONATA 2010. After this day I had started to fight against disease. During 3 years My wife, and my car Hunday Sonata 2010 Nd I have defeated it. My "Chubby Dolphin" (HUNDAY SONATA, 2010) always is my loyal savior friend, and supporter!

I want to give some positive gratitude to my lifesaving "Chubby Dolphi" and I want to repair and safe him from destructive corrosion. If life is a one of the shortest period from multiep oi dodic Material transformation , I would like to give a gratitude to all person who are member of the aaHYUNDAI CORPORATION. Your Practical and Socially very adaptive concepts is impressive and remarkable. I know that uh at DEWOO CORPORATION HAD DONE SAME FOR SOUTH KOREAN PEOPLE as my "CHUBBY DOLPHIN"(Hyundai Sonata, 2010) did for me.

Please give me some helps an advises for realize my plan regarding to my life guard Hyundai Sonata, 2010.

Thanks a lot for your marvelous job and thank you in advance!

With the best wishes

Again Otiashvili

Brooklyn NY USA

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Obie - 5 d 30 m ago

I am on my 5th Hyundai Sonata since 2010 (1 purchase & 4 leases). All have been through the same B&M location, but through different ownerships (Mungenast Hyundai vs. Napleton Hyundai). The 1st three Sonata Limited purchases were increasingly better experiences through the smallest details had attention placed towards them. Unfortunately the last 2 have been increasing poor customer service, and the WORST basics. Just obtained my 5th Sonata May 23rd 2018. I was given TEMP license plates to cover until 6/29/18. As of today, the dealership still does not have my official license plates, and after I took off work to go pick them up, because last I heard they would be in Monday. So now I have been driving on expired paper license plates for 13 days and FORTUATELY no tickets!! YET?? , The latest news that I had to obtain (heaven forbid they call me with updates) was it will be another 2 MORE WEEKS before they are in! So I have been driving an illegally licensed leased vehicle, from Hyundai, on the streets, for 27 days (Ridiculous)! One of the many small details is I like to obtain one of the color book brochures on each years Hyundai. The dealership did not have any on the Sonata during the several days of purchase negotiations, and believe it or not, they still do not have any on the Sonata model within the dealership,50 days later. WTH ? This is my absolute last Hyundai vehicle. No more of my duckies are going into your pockets, because they clearly are not using any towards customer service.

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Anonymous - 7 d 6 h ago

0

I brought my mazda cx9 the two years have problems after problem with it but the biggest problem was when the engine stop working and had to pay over 4600 dollars to get it fixed and then to find out all my pieces was installed back correctly by davis hyundai service team and they tell me that it is going to cost me more money to fixed the problem wow in the past four months I got nasty response from them now I take it to the mazda dealership to service my aircondioner because it blowing hot air which I told davis over a month ago and they told me it will cost more money to get fixed and to look at getting back to mazda service team I took my truck for the air conditioning they tell me that it not the compressor it is No harness in my truck and that there is hot wiring to my compressor really and my warranty group will not authorized the service to fix it that davis will have to fix it the cost 3000 dollars more please someone help me figure this one out Never will I understand how they not put my truck back together properly it is dangerous to be playing with people lives and I want justice

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FUKYU - 7 d 7 h ago

0

MY HYUNDAI SONATA 2015 DID NOT COME WITH A SPARE TIRE, I PURCHASED THE VEHICLE BRAND NEW FROM A HYUNDAI DEALER SHIP. I GOT A FLAT TIRE IN THE MIDDLE OF THE HIGHWAY CALLED FOR THE HYUNDAI ROADSIDE ASSISTANCE TO HAVE MY CAR TOWED TO A PEPBOYS JUST A MILE AWAY FROM WHERE I GOT A FLAT THEY SAID THEY CAN TAKE IT TO A HYNDAI DEALER SHIP FREE OF COST BUT I TO TAKE TO PEPBOYS WAS GOING TO COST ME $71 KIND OF RIDICULOUS TO FORCE ME TO TAKE IT TO THE DEALER SHIP WHO DID NOT GIVE ME SPARE TIRE TO BEGIN WITH. I ASKED FOR THEM TO MAKE AN EXCEPTION SINCE THEY DON'T PUT SPARE TIRES IN THERE VEHICLES FROM 2015. INSTEAD OF WAVING THE FEE TO TAKE TO ANOTHER LOCATION WHICH IS ACTUALLY CLOSER THEN THE HYUNDAI DEALER SHIP THEY MADE ME WAIT LONG TIMES ON THE PHONE SPOKE TO ROADSIDE ASSISTANCE MANAGER JANICE WHO WAS VERY UNHELPFUL & I WILL BE PURCHASING A NEW VEHICLE & IT WONT BE FROM HYUNDAI & I WILL MAKE SURE ANYONE I KNOW HEARS ABOUT THE WAY YOU TREAT YOUR CUSTOMERS.

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Stefanie - 20 d 6 h ago

1

I have been trying to get my engine fixed for over 3 months. Yes my car is over the millage of warranty now but it wasn't when it was missed diagnosed at 85000. Plus no car with proper maintenance should need a new engine. My car is only 6 years old. Myself or anyone I know will never buy a Hyundai again. Please anyone who reads this do yourself a favor and don't buy one either.

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Monica Mora - 18 d 6 h ago

0

Hyundai has had my 2016 Elantra since January 12 for the same reason. It took me until April to get corporate to agree that my car fell under lemon laws. It then took another month to get a buyback or cash offer. I chose the latter. The company refused to deliver my car to me, as I had since moved for a job opportunity. I have spent over $500 traveling in an attempt to recover my car. On June 8 I filled and returned all necessary paperwork and was promised a check would be mailed within 5 days. Since I've now traveled 2500 miles to retrieve my car I still have not received my check or my car. The customer service agent, Juan Villavicencio, has now blocked my number (I know this because I've called from other phones and gotten through). I have had 0 communication in the last 2 weeks. When I requested the check be mailed to the address I'm staying while waiting for my car, I was told it would be another 10 days. I can no longer afford to wait as I'm losing time from work. This company has been nothing but a nightmare to deal with and I will NEVER EVER purchase another Hyundai and I will make sure as many people as possible are aware of the lack of professionalism, courtesy, communication and overall customer service this company has!

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Ashley A Anderson - 13 d 19 h ago

0

I think that my vehicle is about to fall under the same lemon law type of issues because it keeps breaking down and I brought it brand new what would you recommend doing of course I'll never get another Hyundai but I'm on the verge of getting a lawyer and suing

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Richard J Smith - 15 d 24 h ago

0

customer service was rude and hung up on me. i would never recommend you again.received a late bill for a lease already turned in and have leased a new car through you> last time. Iwill not be spoken to this rudely ever again by your "specialist".

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Monica Mora - 18 d 6 h ago

0

Hyundai has had my 2016 Elantra since January 12. It took me until April to get corporate to agree that my car fell under lemon laws. It then took another month to get a buyback or cash offer. I chose the latter. The company refused to deliver my car to me, as I had since moved for a job opportunity. I have spent over $500 traveling in an attempt to recover my car. On June 8 I filled and returned all necessary paperwork and was promised a check would be mailed within 5 days. Since I've now travelled 2500 miles to retrieve my car I still have not received my check or my car. The customer service agent, Juan Villavicencio, has now blocked my number (I know this because I've called from other phones and gotten through). I have had 0 communication in the last 2 weeks. When I requested the check be mailed to the address I'm staying while waiting for my car, I was told it would be another 10 days. I can no longer afford to wait as I'm losing time from work. This company has been nothing but a nightmare to deal with and I will NEVER EVER purchase another Hyundai and I will make sure as many people as possible are aware of the lack of professionalism, courtesy, communication and overall customer service this company has!

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George B. New York - 18 d 16 h ago

Wow, what horror stories I am reading in the comments from folks who are dealing with what seems like a Mickey Mouse operation. Actually came to complain why power folding mirrors were removed from US market Hyundais because I was thinking of getting the 2019 Santa Fe, but after reading all these stories I think I'll stay far away from what sounds to be a dreadful and scammy company.

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Anonymous - 19 d 9 h ago

I have asked the dealership where I purchased my 2017 Hyundai if they could please find me a manual I've waited two months my car is certified and I understand you're supposed to get a manual when your car is certified is this correct

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Melissa Rhine - 21 d 5 h ago

0

I was very disappointed with the Hyundai corporate office. I have a 2013 Hyundai Sonata with 59,000 miles on it. It has never been in an accident. I took it to the Hyundai dealership because my AC was not working. The Hyundai dealership told me that it needs a whole new compressor which would cost $1,000. I called the Hyundai Corporation office to ask them to cover this even though it was out of warranty. Also the Hyundai dealership put in an AP request to have it covered by emailing the Hyundai Corporation. The Hyundai Corporation denied my claim and told me there was nothing else I could do. A compressor is supposed to last anywhere from 12 to 15 years it has only been 6 years there is no reason that the compressor should not be working unless it was a defaulted part. I was very disappointed that they don't stand by the vehicles that they make.

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Lisa - 21 d 8 h ago

0

I am currently sitting here at a dealership while my car is having a repair fixed. As I look out the window I can see and hear poor birds trapped inside this fenced in area they have around the overhang entrance. I find this extremely disturbing and actually sickening. There's several dead birds that obviously died because of this fencing. This is so inhuman and upsetting. To hear these poor birds and see them absolutely breaks my heart and I am outraged that a business would subject us to this. I don't think I'll be returning nor supporting this company anymore because of this.

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Nino - 22 d 4 h ago

0

I took my vehicle to a Hyundai for service and my credit cards were stolen as well as my cash . I'm disgusted and I feel like my privacy has been completely disregarded

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Cassie Beisel - 25 d 7 h ago

1

I'm done with Hyundai! After following manufacturers recommendations on service, my engine seized in NJ while heading to NY. Since I live in VA I had my Tuscon towed to DCN Hyundai, where they told me I needed a new engine and then later that it was back ordered and there was nothing they could do until it comes in. Ok, that's understandable but it gets worse from there with the lack of costumer service from DCN to the lack of costumer service and prompt replies from my claim manager. Originally, I thought my claim manager would be helpful until he stopped responding to my emails and phone calls. It's been well over a week since I spoke to him. I called the corporate customer number and there is nothing they can do other than to notify his supervisor.....again. Didn't seem to work the first. time. No one will transfer me to a manager etc. and I am increasingly getting frustrated and paying out of pocket for my rental car that I have had for over a month and who knows how much longer. I understand that people may be looking for answers but if spend a week leaving messages and emails for an update either way, CALL ME OR EMAIL ME BACK! I find this lack of customer service unacceptable and PLEASE STOP TRYING TO SELL ME A NEW CAR INSTEAD!!!!

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Shaquisha lowe - 24 d 4 h ago

Hey... I have a 2015 Hyundai sonata..my engine just went....I have warranty but dealership telling me it don't cover it....which is crazy.....I'm highly upset about this....so it's seem that Hyundai not fixing there issue

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SHAQUISHA LOWE - 24 d 4 h ago

1

I have problem with my 2015 Hyundai sonata in the past....the other day I was driving n the whole car just cut off....I got it towed 2 dealership...I had 2 keep calling them 2 see what was the issue....so I had 2 go there n 2 find out I need a new engine....which they telling me my warranty don't cover it and it cost 6 thousand for a new engine....I have had problems with this car since I had it...

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Anita mccowan - 26 d 20 h ago

0

I will never buy a Hyundai again. I have 2009 genesis and the paint is coming off the cat. The door handles are now black when they started off reD, the rims if that is what you call them are now black. They seem like they were spray painted originally . The protective paint is coming off

This car is not worth the price tag. I hate this car.....

The protective coat is peeling off

Flagged for review. 
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C.Grube - 27 d ago

1

After reading others' comments ,mine seems trivial ,but if I have an accident, I may not have air bags that will deploy. I have had a notice several months concerning such a problem and after two dealerships trying to deal with the problem, they "just don't know" what to tell me as to when there will be a remedy for this particular recall. My warning lamp has been on several days now.I've been told by two reps that there wasn't a corporate number that I could call to air my concerns. The agents are nearly impossible to understand and sound like robots just like the robots I'd already gone through.I really think one

agent didn't have a working English language because instead of responding to me, she just kept repeating herself like a script. I have a very good driving history and keep on top of my maintenance schedule. It is frustrating that agents aren't provided a point of contact for owners who are trying to comply with resolving these recalls. I've had four recalls on my 2011 and can only assume there will still be poor corporate care for this consumer.

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Sheree W - 27 d 10 h ago

0

NEVER AGAIN. I will never again buy a Hyundai car from Ourisman in Bowie, MD. They are a mickey mouse organization and this isn't my first issue with them. The latest event is bringing my car in for a recall. I scheduled the appointment a week ahead of bringing it in. I left it there early so they would have plenty of time for the 2.5 hour estimate repair...3 DAYS later..they are finally returning my car to me, unfixed..they can't get the part. This was after they tore the car apart and made me wait. The service manager there believes it is my issue because they certainly can't be responsible for acquiring what is necessary in advance of the customer coming in to the shop..are you kidding??? I have had the car for 2 years and the car has been in the shop no less than 10 times for a check engine light (that I am still having issues with) and they have had the car for a month at a time to figure out whats wrong. THEY can only determine it is owner error. That I can't figure out how to seat the gas cap. Gosh, this is about the 15th car I have owned and somehow my entire life I have figured out how to re-seat the gas cap, but for some reason I am a complete idiot now and can't do it anymore. This whole ordeal is the WORSE experience I have ever had with a car and Corporate is just as inept and the local car dealer. WARNING..DO NOT BUY A HYUNDAI AND EXPECT ANY SUPPORT. I am fed up and done and can't wait to unload this car

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Unhappy Customer - 28 d 4 h ago

0

Not happy with the Terry Lee Hyundai branch in Noblesville, IN at all. I've gotten the run around for the past week and when I spoke with Jim, the general branch manager, he made no effort whatsoever to accommodate me and my family. He was very rude, and had zero customer service skills. I'm not sure how he has his position, but a true general manager he is not.

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