I am having a serious problem in trying to get a complaint solved and everyone I turn to ,just past the buck. I have be trying to speak with a supervisor but no one is in that can talk with concerning my problem.
I am a military retiree of 28.5 years and spent 7 tours in the Southwest Asia region, my family all of us have Hyundai vehicles.
I had another brand of Luxury cars over the years that I don't want to mention at this time and had not had a problem with dealership, or corporate office. I need someone to call me
Good luck with that Hyundai says talk to the dealer they suck
GRG GLOBLE VENTURES MADURAI (SPARS DELEAR)
PROBLEM 1; LAST 1 WEEK I AM CALLING YOUR SALES REP BUT YOU DONOT ATTEND THE CALL
PROBLEM 2 : ALL SPARES SHORTAGE
PROBLEM 3 ;I GIVE MORE ORDERS BUT SPARES NOT RECEIVED
I purchased a 2012 Hyundai Tucson at Phillips Hyundai in Bradley.The passenger side front spring cracked and broke off. I talked to my personal mechanic and he told me to take it to the dealer, that I should not be driving the vehicle. I then took the car back to Phillips for inspection.I purchased an extended warranty when I bought the car, and this part was covered. The service department at Phillips told me that I needed a new battery and a new serpentine belt, As far as the spring, they couldn't find one and told me it may be mid March before they could get one and sent me home. I requested the Hyundai corporate phone number. When I called corporate, The woman I spoke to advised me to contact another Hyundai dealer. I then called Darcy Hyundai in Joliet, Il. I spoke to a Ralph Jennings on the phone. Ralph listened to my concerns and agreed that I should not be driving the car. Ralph asked me to call him back in 30 minutes. I called back and Ralph told me to have my car at Darcy Hyundai at 10:00 am the next morning. I was so thrilled! I made arrangement for my son to take the car for me as I had to work. My son arrived at Darcy as scheduled, only to wait over 4 hours. Not because Darcy Hyundai didn't have all the plans in motion, But because Phillips Hyundai would not release my warranty information to them. I personally called Phillips 3 times from work and was told Mike, the service manager was with another customer and then in a meeting. I again called corporate and got Jeff. Jeff contacted me several times, contacted Phillips Hyundai, and finally got the warranty number to Darcy Hyundai.
Ralph Jennings told me, both springs were damaged so he replaced them both. My battery was at 60%, and that nothing is wrong with my serpentine belt. Ralph replaced 2 bulbs that were out and even washed my car! I have truly lost all confidence in Phillips Hyundai in Bradley!
I hope you will recognize the valued employees you have. Jeff at corporate, Thank You for all your help! Ralph Jennings, You restored my faith in car dealerships. Your honesty and knowledge is so rare these days! I will never take my car to any other dealer unless you work there!
Thank You!!! With all sincerity, Laurie Duke
Had the worst customer service experience in recent years. The staff was rude,abrupt . I will never come here again. I will also tell everyone that I know not to use this dealership.
I turned in a leased Veloster in perfect condition( a few minor wear and tear spots), new tires and all, plus some after market add-Ons. They sold it the next day. A few weeks later I received a 848.00 bill. When I called and asked for a copy of what the charges were, they wouldn't talk to me and a week later I got a bill from a collection agency. It went on my credit report and ... I still haven't heard from them even though I protested the item. I loved the car, but didn't buy another Hyundai due to this.
I can't believe the service at Camelback Hyundai Kia! Just took my car there because it was "urgent" and they needed a Kia Optima identical to mines. This MANAGER sold me a car without trading in my Kia. I didn't find out that he wasn't able to trade my Kia till he handed me back both keys! 5 hours I was there under the impression I was trading my car! All because they needed it and I could get a better rate on something else. Why tf would I want two cars!? Had he said it wasn't tradable I would have got up and fucking left!
Thornton Road Hyundai, Lithia Springs, GA has the WORST SERVICE DEPARTMENT EVER!!!! I have had two problems with my 2013 Elantra - it took 3 or 4 trips the first time to get them to determine what the problem was (I had to record it on my phone and show them), then they had to order the part (never called me to let me know if was in, I had to call them). Now I am on my second problem, which I KNOW is transmission related - they can't find anything and can't duplicate the problem (it is very sporadic - not shifting correctly) and I have taken in two times already. If I could give them a negative rating I would
Just got a new Sonata, plugged in my Allstate Drivewise plug-in in diagnostic port, couldn't close door. So need a duplicate cover that I can modify so I can put cover on while using device. Because it looks like crap having cover missing on a brand new car. Dom't WNt to damage original cover. Since I'm spending a lot of $$ on Sonata, feel this is something you should provide at no cost. What say you? Thank you! James P. Bastian
The blue link service really bad
Hyundai of Woodland Hills did not bargain with me in good faith at all!! The salesman used " bait and switch" salesmanship, and Martin Raufi complained about having to pick up my last 4 payments, on my 2015 Sonata Limited!
I leased the aforementioned vehicle over 2 1/2 years ago. Why did they mislead me?
Michael Serkin 1(hidden)
I love my 2011 Santa Fe. It drives like a tank on the snow and ice. That is the number one reason I consider buying another one when it's time. The thing I dislike is the seating. It isn't comfortable and seems cheap. Very uncomfortable on long trips. That would be a reason to consider not getting one when the time comes. Ihopetheseati g can change in the next couple of years.
I'm calling in reference to a w9 form that was tools to the cancer center was sent a week ago for my car payment to be made current. The customer service was terrible I was given incorrect information three times and was rudely put on hold for 23 min for a transfer staff needs to be retrained and educated on not giving out information they know nothing about
I'm hoping somebody from headquarters is reading this and will reply.
I am sending a two page letter to the president informing him of the horrendous treatment we got at Nemet Hyundai Motors in Queens, New York.
I got a threatening phone call from the manager days after we purchased the car for cash telling me that they were going to take my car back because I stole it from them. That was only one of the disappointing experiences we had with them over the 12 days it took to get our car.
We have had three Other Hyundais and loved them.
HYUNDAI MAHWAH - sucks. They lied, they did not do what they agreed when I renewed my current lease. They stated they would resolve my old lease due to the BIGGER amount I am paying on my new lease. As a result HYUNDAI has reported me to a COLLECTIONS AGENCY. I will never ever lease or buy from Hyundai. They continuously stated they took care of - Ray even when as far as telling me the phones call I was receiving was an in-house agency and not to worry about it. I have e-mails with correspondences stated the situation would be taken care of. Stopped at the dealership on January 25, 2018, to face RAY ARROYO and here he was again, LYING, to my face about actions he should have taken care of. He stated he had notes and it was on a PIECE of paper I sent to him. It clearly stated the issue and it should have been corrected and be done with. HE NEVER DID IT......and now I am confronted with a CREDIT BUREAU. Called HYUNDAI FINANCE COMPANY today (January 26, 2018) Emma stated it was the error of the dealership that has impacted my credit rating. As directed by EMMA, I have to deal with the dealership due to their error (oh, she didn't say that but it was apparent). CUSTOMER SERVICE SUCKS............ This company is not worth rating.
January 24 2018 I've requested Temp Power of Attorney to registered my leased car ...I found out that the registration was up in 8/2017 never received the information was never notify.... I called to see if it was sent over only to find out the customer service person never put down the reason why I needed onlyI spoke to supervisor
you have to wait 24-48 hours I now have to wait 5 days to register the car this is insane never lease again for them!!!
I have never had such bad Customer service in all the time that I have been driving. I have THREE Hyundai's and all I want to do is get my BlueLink to work on my new car...that btw I am paying for the darn service. I have called 10 times...no answer after holding for over 1 hour. I have emailed for help and no answer. So last week...2 hours on hold and finally someone answered. When I complained this is what I got "let me check on that because they haven't been busy at all today" then 30 more minutes waiting for someone to come back and tell me that they have to froward it to the engineers. Asked how long I would have to wait for a response...needless to say...I'm still waiting...SHOCKING. Absolutely the WORST...it truly will make me think about buying another Hyundai if this is how they treat their customers. So if any part of Hyundai Management is reading this and is willing to do their job please look up my case number 10944128 and call me...would love to hear from you!
Absolutely terrible service. I was using the road side assistance for the flat tire i had coming out of work at 730 PM (i bought the good tires so this shouldn't be a problem in the first place) and i was told road side assistance would not be here for over an hour and a half although i am in an unfamiliar neighborhood by myself. Completely regretting buying a Hyundai and never will again and will never recommend to anyone.
Worst customer service ever!!! I took my 2011 hyundai genesis to West Broad Hyundai here in Richmond, VA the first week of October 2017. My car has been in the shop for nearly 4 months now and they still haven't finished it. What's even worse is the fact that these people don't even bother calling you to let you know what's going on with your car. They haven't called me a SINGLE time to update me about my car. A simple call saying, "Hey, sorry it's taking us longer than expected, but here's what's going on with your car..." would be nice. Instead they completely ignore their customers and act like nothing's going on. It's not like they've had my car for over 25% of the year or anything.... Absolutely ridiculous! I've never experienced worse customer service anywhere. And when I call them complaining about why it's taking so long their excuse is that they're very busy. LOL!! How busy could you possibly be for it to take you over 3 months to fix a damn car??? I could've built one from scratch by now. And how low on your priority list is my car?? Seriously, these people are incompetent and have absolutely no idea what they're doing. If they don't have my car finished by next week I plan on suing.
ALEX IN SALES IN CHARLOTTE, N C AT MODERN IS THE ABSOLUTELY THE BEST! HANDS DWN!! NO ONE IS EVER DISRESPECTFUL AT MODERN BUT I DO WISH ALL THE SALES PPL WOULD DRESS LITTLE MORE PROFESSIONALLY..PANTS, SHIRT N TIE OR IRONED CO SHIRT AND SLACKS? CUSTOMER SERVICE EXIST IS ALWAYS POLITE!! MODERN IS HEADS AND SHOULDERS ABOVE ALL THE OTHER DEALESHIPS..ESPECIALLY FORT MILLS, SOUTH CAROLINA -THEY ARE HORRIBLE, THEY SUCK!! THE WORST FINANCE PPL EVER-EVER....GUYS THERE TRY TO INTIMIDATE THE WOMEN THERE, IT SEEMS?THE FINANCE GUYS AT FORT MILL, S C ARE THE MOST RUDEST PPL. NEVER EVER WANT TO DEAL W THEM AGAIN. WHEN I LEFT TO GET GAS, THE LADY N MAN PUMPING GAS SAID EVERYONE HEARS THAT ABOUT FORT MILLS, S C LOCATION. AND, THE FORT MILLS, Gen MGR AT FORT MILLS, SC , SUCKS. I DIDNT SIGN MY PAPERWORK IN THE END TO BUY W A 760 CS BC I WAS DISRESPECTED TOTALLY THERE AND NO ONE SEEMED TO CARE AT ALL..POOR MORAL FROM POOR MANAGEMENT
THANK GOD I FOUND MODERN! IN CHARLOTTE, N C!! THE FORT MILLS GM IS NEVER THERE, DOESNT RETURN OR ANSWER CALLS...I TRIED OVER A MONTH? THEY ARE THE WORST AT FM. NOOOOOO COMPARISON AT ALL TO MODERN, HANDS DOWN!! THANK YOU MODERN HYUNDAI FOR BEING ABOVE THE REST!! YOU MAKE ME HAVE FAITH IN DEALERSHIP PPL AGAIN. MODERN WITH THE PUBLIC IS A++++EXCELLENT TO US.
Last night I watched an exciting commercial on Regional Hyundai in Broken Arrow ,OK which enticed me to pull the website and browse their inventory. Due to divorce, I needed to trade my 2015 Camaro SS convertible in on a vehicle I could afford on my income alone. I do not want to trade my Camaro, this was out of necessity. I found 2 vehicles of interest. This morning Ron (salesperson?) called to follow up on my online interest. I told him the cars I was interested in. He took my info including my personal info (SS#, income, my vin#,pay off amount.)He urged me to visit the lot to look at the vehicles. I am retired at 63 and my sole income from SSI. I requested he check my credit and call me with his results so I would not waste his time or mine. At 4 PM, not having received his call, drove to BA from Tulsa. Ron was with a customer and I was greeted by William, a very polite young man. I soon found that Ron didn't check my credit nor made an effort to contact me. William showed me the cars in question. I felt that Ron disrespected me and consider my business less than worth his time. I retired from my own successful small business, which I built, ran and cultivated an impressive customer base in the service industry. At this point I requested to meet with the Sales Manager. After speaking and listening to him I quickly got my keys and left. He was enfatic and rude as he informed me that they offering me $3000 less than my trade in was worth. I had done my research on this and also had never been offered less than over the actual trade in value before. I left with this impression. This dealership had decided before my arrival that this 63 yr old retired, divorced woman was not worthy of even the effort of politeness or respect I definitely deserved, without even a courtesy call. I have earned an accounting and business degree,ran my own business for 15 years, own my home, owned more cars than they could fathom, had enough money in savings to buy the 2 cars outright and still have the cash to drive to my country home in Colorado. How dare they assume that my age, sex and marital standing made less of a worthy and valuable customer with repeat business. I have enlisted 25 of my friends to picket the lot with signs letting all older retired women of this establishments disrespect of the retired and older Female customer. I have worked to hard and followed all the rules of human decency to long to be treated like a second class citizen for wanting to spend my money with them. If this is the Hyundai idea of how to treat a Lady in business, you will find the women of the USA will not tolerate this behavior from you or anyone. I will do my best to make it public record that Regional Hyundai does not respect or recognize the value of the seasoned and deserving women. Focusing with the many friends, customers and any future women I come in contact with, then onto notices in business or services that cater to my peers (AARP, gym,doctors office and various organizations ). I feel it is my duty to use this experience to prevent any women from having to tolerate this type of inexcusable abuse. I am saddened to now know that men of this low caliber are still slithering on the street of Oklahoma. Only by people standing up against bad manners and inexcusable business practice such as this, will cease and desist and change for the better.
Someone at Hyundai USA should care. I have no idea if your "Customer Care" team would be useful because I can never get through. After 25 minutes on hold, several times, i've given up. My simple answer: I will never buy another Hyundai and I will tell anyone that asks my about my car...not to as well.
Been a GM buyer all my life. They may not be perfect, but I will be taking my business back to them.
They will not answer/respond until they get the LIES together. I thought Nissan was bad, they will tell you to have your attorney contact ours but Hyundai band together to lie and cheat consumers. Once you separate them then the lies fall apart.