Information, reviews and public commentary for US companies

 

Hyundai USA

Rating
0.965517
Web
www.hyundai.com
Address
10550 Talbert Avenue
Fountain Valley, CA
92708
Phone
(714) 965-3000
Fax
(714) 965-3149
Twitter IDs
@Hyundai
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Saylor - 2 d 15 h ago

0

I live in conway Arkansas and have been trying to get my car serviced for two months. First call I made an appointment and got a confirmation email. Making the appointment was an adventure as I had to talk to three different people even though I called the service department. The email had the wrong time and when I called I was told sorry but your preferred appointment time is now booked. Called again a few weeks later and was told to just come to the express lane. Did that this morning at 9am and was told that it would be a two hour wait and it would be best to come back a different day as they only had one person working. This place used to be good but now it's a joke. I have bought six cars from here in the past but I won't anymore. This place is terrible

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denise - 3 d 12 h ago

0

i have not been able to get a satisfactory answer on my Hyundai lease. I have already contacted an attorney. I appreciate a call back from a manager ASAP. I have never gotten such a run around in my entire life. it is disgraceful how you deal with customers.

#(hidden)

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Mike Davis fort Wayne in11 - 9 d ago

0

Mi

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Dr. Jim Rasekh - 10 d 11 h ago

1

I need to get in touch with your consumer complaint department

I have not been treated right with the term of a contract at your dealership.

Please advise what I have to do before my athorney gets involved.

Thanks

Jim Rasekh

1112 Villamay Blvd

Alexandria, VA 22307

(hidden)

(703) 765-7338

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Kimberly - 11 d ago

0

This company is rude and unorganized. Please do not go to Columbia Hyundai in Cincinnati, Ohio. Staff person, Keith, called me "hon" and told me to "calm down"after I called the dealership out on not filing for my title within 30 days. He also told me I bounced a check, which I did not. I will never do business with this company again!

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Anonymous - 13 d 11 h ago

I AM SICK TO DEATH OF RECEIVING LOADS AND LOADS OF JUNK MAIL FROM HYUNDAI. I HAVE REQUESTED ON NUMEROUS OCCASIONS TO BE REMOVED FROM YOUR MAILING LIST MY REQUESTS GO UNANSWERED. I SWEAR I AM GOING TO SEND YOU BACK ALL YOUR MAIL AND REQUIRED YOU TO PAY FOR IT!!!!! STOP SENDING SO MUCH DAMN JUNK MAIL IT IS INFURIATING!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!.

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Anonymous - 15 d 4 h ago

1

I am very unhappy with the car I purchase from Hyundai of anderson because they fail to tell me the carfax on it and I found out another dealer ship that car had been 4 wecks

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Pat - 17 d 10 h ago

1

On 10/31/16 I printed your $50 target gift card offer for taking a test drive. I took test drive on 11/1/16 with salesperson Steve Cromartie. I gave him the printout coupon for the gift card. He said it would be processed within the hour and I would receive email. Never received it. Despite calling him and returning to the dealership for another drive and emailing a manager, (hidden) (Brian Foley),and calling multiple times despite assurances from Steve and Bryan I never received the gift card. Do you make it a habit to not honor your offers? Please send me the gift card.

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Christine - 20 d 17 h ago

0

I will never buy another Hyundai. I have owned 6 cars in the last 15 years and have never been treated so unfairly. I have a Tuscon and notice the clear coat was pealing off the car. When I bring it to thier attention this is the answer I recieved. 36 months or 36,000 miles. I was appalled to think they would have this attitude. I will never buy again from HYUNDI

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Anonymous - 25 d 11 h ago

We recently saw a ad on tv advertising a Hyundai Alantra for lease at $99 a month. Can you tell me if this is still in effect and what the particulars are. I can't find anything about this on Hyundai leasing sites. Is this false advertising?

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Sharen S - 27 d 14 h ago

3

2014 Santa Fe 2.0t with navigation. Unfortunately Hyundai will not let you purchase the one useful section (navigation) of their blue link system without purchasing the two not useful sections (assurance connected care and remote service) it adds up to a heavy handed rip off and a money grab by Hyundai. Although we like the car it makes us want to go buy a Chevrolet or a Toyota possibly.

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unhappy costomer - 31 d 12 h ago

beforeyou buy a car make sure you check every things because make sign a paper that says we don't owe nothing i had a bad experience with them they sold a car4 with bad tires i went back and want me to pay for it

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Jennifer - 41 d 9 h ago

5

02/14/2017

Dear, Coggin Deland Hyundai

I am writing this letter as a humble note of appreciation for the outstanding customer service provided by your Sales Consultant-Team Leader Juan Martinez. My husband and I have purchased several cars from Hyundai the reason why we are visiting Coggin of Deland for the third time is because of Juan. We have leased our last car and this time we wanted to buy our next vehicle, we have made several trips to the dealer ship and others in the area since we had time to look around before our lease was up. Every time we visited Juan which was a lot he always gave us his full attention and answered any and all questions my husband or myself had. Juan has made us feel like we are not just customers but friends, this is not the normal when purchasing a car it is usually a long drawn out processes.

We really commend the prompt service provided by Jose Fernandez General Manager and his finance team. Jose and his team made every effort to go above and beyond to make sure that we were happy and that they stayed in touch with us and kept us updated. The entire finance process was actually a nice experience with no pressure it was a smooth transaction.

The outstanding customer service that was giving to us should not go unrecognized as it is always easy for people to point the bad and forget about positive experiences that are given as well. Sales Consultant JUAN MARTINEZ , Finance Department and General Manger JOSE FERNANDEZ.

Great service makes your customers feel that you care about developing a long-term relationship that means more than just making a sale. We will love recommending Coggin Deland Hyundai to anyone who needs to buy a car in the future. Keep up the good work.

Sincerely, Two happy Hyundai Vehicle Owners

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Unhappy Hyundai Owner - 56 d 6 h ago

1

Disappointment seems to be the theme here. We are trying to purchase a Sante Fe. Only one dealer has the one in the color we want and the dealer isn't willing to trade our local dealership for one of theirs. How childish! What a bad representation of Hyundai. Corporate should be embarassed.

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Anonymous - 44 d 11 h ago

0

Buy Toyota

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Hyundai Quality? No More! - 47 d 9 h ago

0

I own two Genesis V8. The warranty on the older one expired last November. Just before expiration the car started experiencing major problems. The CA failed and the compressor was replaced but still does not regulate temperature correctly. The transmission failed and was replaced. It has since been repaired twice, one requiring that the unit was removed from the vehicle. The engine failed and a replacement engine was installed. It leaked oil before even leaving the dealership and had to be removed for repair. The vehicle is since now four weeks at the dealership waiting for final engine replacement and yet another transmission. Repairs were held up by Hyundai because one department authorized the repair but failed to coordinate with another, which put the repair on hold for two weeks before Hyundai could coordinate internally and get their act together. Since October the vehicle has been in the shop for two months.

Throughout the ordeal the dealership, Ed Voyles of Atlanta and especially their customer service representative Rob Stover, has been exemplary, Hyundai itself much less so. Multiple phone calls and e-mails to the Genesis hotline resulted in automated messages that I would be called and the phone representatives, which clearly have neither authority nor training also promised return calls. None of these calls ever happened. Just today during another where I expressed my concern that the replacement engine was supposed to be fixed at the dealership rather than swapped for a working replacement unit, the same promises were made. One difference was the explanation that the regional rep at the company left and the new representative was blamed for dropping the ball. Of course, given that she just got the account only January 30 that is just another alternative fact.

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Anonymous - 45 d 10 h ago

0

Update: Although I was promised a call from the Hyundai regional rep to deal with my issues, the call never came. Her name, Cierra, was given to me but she is obviously to busy to deal with a customer. The dealership, however, called and informed me that the replacement engine has yet another problem. This time a warning light comes on and the reason has not been determined. The vehicle is not in the shop since 4.5 weeks.

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Anonymous - 44 d 11 h ago

0

I. Understand h

Hyundai. Are junk

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Bowen - 44 d 12 h ago

Have a 2011 Hyundai. Accent. Had problems since i got it it not dependable. To go 1 mile down to store

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ken - 46 d 27 m ago

0

5NPEB4AC7BH194032

78,254 miles

this is the vin # of 2011 hyundai sonata 2.4V with premature wearing bear, the cyclic knocking noise with a worn connecting rod bearing, goes up with the acceleration, sounds like a noise of 1995 sedan having 300,000 miles.

the dealer is refusing a fix, saying bcoz the car is drivable, its not running hot or the smoke is not coming out of the hood.

so it has to end up at the junk yard, i spend $9000.00 to finance.

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Anonymous - 46 d 14 h ago

1

My case # 9755778

Tuscan 1.6 transmission is bad. Currently, because of my constant complaints, it is getting a new transmission. I have qualified for Nebraska lemon law. This is also a lease vehicle. I am not pleased with this decision. I would like Hyundai to do a buy back & reimburse all of the payments & down payment.

Hyundai has such high standards for their dealerships, which is great, but I do not feel that standard dealing directly with Hyundai corporate. Have owned 3 Hyundai's, most likely won't happen again.

Sincerely,

Ellen Nisely

(hidden)

If you care....

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Candy Humphreys - 47 d 11 h ago

I am the proud owner of a 2008 Sonata happen to have one issue in 2016 that the dealer had a problem resolving my sensors for my TPMS were broken and the Dealer tried half dozen times 2 replace them however it seemed they were all defective parts and they did not succeed.Last time was in July and I had major surgery in August and my morning was expired. I would like to see if you can intervene on my part to get these sensors finally replaced at no cost to me.

Lelie ll mleashainJuly

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Frank Rodman - 48 d 14 h ago

0

The transmission in 2016 Tucson 1.6 t is a complete nightmare. The car won't move a all sometimes from a stop sign. Couldn't get up my driveway the other day for five minutes. The dealer has done four computer updates with no results, and won't help in any other way. Hyundia USA IS UNWILLING to help me. This is my 8th Hyundia from the same dealer but they don't seem to care!! The only 2016 cars at the three dealers here in Richmond are all Tucsonset, because they can sell them. (hidden) has spent years gaining legitimacy and their reluctance to do the right thing will be their downfall !

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djrecchia - 49 d 4 h ago

Car saved my life.

Rather have seatbelt injuries, than not be able to tell you, car saved my life.

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Happy American - 49 d 16 h ago

LOVE your superbowl tribute that was more than just a commercial. I will be looking at Hyundai's Auto for future auto purchases. Thank you - Americans know that took a lot for you to do. Your company is not a follower you are a leader. thank you

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