Information, reviews and public commentary for US companies


J. C. Penney Corporation, Inc.

6501 Legacy Dr.
Plano, TX
Ronald Johnson
CEO and Director
(972) 431-1000
(972) 431-1362
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Migo - 4 m 18 s ago


I find it completely absurd that jc Penney has a section to leave reviews about products when they have the ability to moderate the review. I recently purchased a pair of shoes from the Penney's website. The shoes I received were not what I ordered. They were similar but not the same. They were the previous year's model. I had decided well I'll buy the ones I wanted again and keep these since I didn't have them anyway but I still wanted the pair I originally ordered. So I contacted Jc Penney support. They tell me that they cannot guarantee that the shoe you see online is the shoe you will get. This baffled me since I online shop for 80 percent of my stuff. I told the customer service rep isn't that false advertising? She said well no I said why not you shop online they have a photo and that's what you expect to receive. She went to put me on with her supervisor but then came back and said well my supervisor says he doesn't know what to tell you. This is the worst customer support I have ever seen and will NOT be shopping with them again.

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Josh B. - 4 d 10 h ago


Well with the lack of communication from everyone at Jcpenney store #2419 in Arizona including the 800 number provided, can't be surprised that a simple email address can't be located. So made a purchase the day after moving here for washer and dryer on the 2/5/17 and was support to be delivered on the 11th. With Associate # 0157 at term: 89 stating that someone would contact us the day before. With NO phone call I called twice and was then told they cancelled my order on the 10th. Blaming it on my bank in which had nothing to do with it. Major appliances that wash my familys clothes was not being delivered. WTF!!!!! Does anyone in this company have the common decency to pick up a phone prior to this cancellation (come on we are talk ing 5 days) to advise me or take corrective action. COME ON CORPORATE show some respect and reach out to take corrective action.

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Angel - 3 h 47 m ago


Angeligibility I worked for 30 years and I can't believe how bad it has gotten. I am glad to know that I am not the only one who is waiting for a reply from corporate for over 3 weeks and still waiting.

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Judi Cooley - 1 d 7 h ago


I think Penneys should take on Ivanka Trumps clothing line,it would boost sales sky high and the public would love it,especially here in Iowa. Please consider how great of opportunity this could be. Thank You. I buy all my families clothing at Penneys.

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Anonymous - 2 d ago

Worst customer service ever! Oh, my God. Why would anyone go to this store?

On 2/14/17 I went to return a couple pairs of boots I brought that cost me $67.56 that I brought a week ago, and went to return them. I went to a cashier named Helen Gofe in Wheaton MD store #2738. After waiting in line for 15 minutes, she told me she cannot do the return because I will have to go to women shoe department in 3rd floor. When I went there, they were close and the sign told me to come back to her. By this time 35 minutes passed. She said well they never told us that they will be closed. I wanted to see the manager in duty. His name per the cashier was Tim Michael. First, she told him something in Ethiopian language in her walky-talky and refused to page him. Then 5 minutes' tater she paged him. After waiting for manager in duty for on 15 minutes, the manager never showed up. She did my return with Transaction number 9580. I waited another 15 minutes to complain to the manager for a total of one half hour, the manager never showed up. What a poor customer service. I will never go to this store at all. Sick customer service.

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Angry - 3 d 18 h ago


Just wanted you to know that your company cause me to have trouble on my credit And I have the highest credit rating that can company failed to put my payment on my new card causing to not put my payment on the newer card making it look like I had not paid, when reality I paid over a 100 dollars to much and am getting a refund of that amount . But that does not help what your company caused me to almost have a heart attack. I am livid and canceled my card!! I know you don't care but it makes me feel better to complain to who ever reads this!!!!!!!!!!!

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PISSED OFF - 2 d 9 h ago


Close to the same thing happened to me! I was not made aware of this until I was trying to get a new car and their faulty claim on my report caused me to drop close to 100 points on my credit score!! HIGHLY PISSED!

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Angry & Disappointed - 2 d 9 h ago


I went against my grain and got a JCPenny Card. Months after I had the card, it was upgraded to the higher type (Gold) because of my timely bill pay. However, you all failed to update my payments for 2 months although it was set and then reported it to the credit bureau, causing my credit score to drop almost 100pts because of $80 dollars.

-Do you want to know when I was made aware of this??? When I was trying to buy a new car and was denied my great rate because of JCPENNY'S oversight.

Please remove this from my credit report immediately! I'm so pissed off!

Oh and I'm going to share my experience to all of my 40,000 followers on Social media, If my request is not addressed soon.

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Jessica A - 2 d 17 h ago

I am currently on the phone waiting to speak with customer service management. The young man I spoke to was very rude and refused to assist me. He said he didn't know what I was talking about when I asked him to review my last transaction. He said I "needed" to be more specific. In customer service, from my experience, I would think that a simple request like this wouldn't or shouldn't be hard to understand unless the person was not capable of understanding and lacked the skills needed in such a case. I asked to speak with a supervisor and he refused to transfer me stating it would be a very long hold. He also refused to give me his name and only said it was -T-R-E-N. I spend too much money on this company to be treated in such a way.

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Miller - 3 d 5 h ago


Recently my husband came into your store to purchase and order our wedding rings. He had the choice between 2 sets that I wanted. I let him decide of the 2 that I wanted, both rings retailed over 3k. He was prepared to purchase the rings before walking out of the store. My first choice was the 1ct t.w diamond 10k rose gold bridal set, the other was sirena 14k two tone bridal 3 stone bypass. Both rings are very beautiful.

He was then going to go ahead and order his ring.

My husband's apparel must not have met your standards, you see while he was standing there prepared to hand you a little over 6k dollars with the swipe of our card, your employer decided on her own that we couldn't afford such rings. She repeated 3 times that he couldn't afford what I wanted.

As you may not know....

We have sponsored every year for the last 10 years 75 gift cards from your store for a Christmas program for less fortunate famlies. Each gift card we have $150.00 added to them. What you don't understand is ...that equals $11,250.00 that we spend on people we don't even know.

Just because someone doesn't fit your requirement on the dress code, you should think twice on who you let walk out your door. I will no longer be affiliated with your stores. I will no longer purchase gift cards from your store. It's a shame that someone can not come in to your store after a long day of actual hard work to purchase any products. Altho your business will no longer be needed, I shall pass on the information. You belittled my husband, refused his opinion and disrespected us. Saint Marys Ohio jc penny we will no longer be of need of anything you have to offer.

Losing our business may not hurt your company much, but other companies I am sure will be happy to swipe my card!

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American - 3 d 18 h ago


Thank you Penney's for meeting with President Trump today along with CEO's of Target, Best Buy, Gap, Auto Zone, Walgreens, Jo-Ann's, Tractor Supply all met with President Trump this morning. Isn't it great how President Trump is bringing CEO's together for the betterment of our country. More CEO's to meet with him soon too I bet.

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Joanna and Juliette - 4 d 19 h ago


Please be very extra careful with this person Shiela Villasoto Simons ((hidden)). Shiela is from Midland Michigan. She is a cleft to maniac and her husband don't give her no money but she likes brand name or expensive things and she is bully and pretentious and acting very wealthy. she was bragging that she is stealing in your JC Penney stores and all the stores inside Midland mall. She said it is easy to steal in your store and she send or bring all the stolen goods to the Philippines for her very poor and starving family can sell or benefits from it. Please watch her very carefully and I hope you caught her soon before she can steal more from your stores or other stores at Midland Mall Michigan. JV

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Maryann - 5 d 7 s ago


Purchased a mattress from JC Penneys in Cherry Hill NJ Sept 2016, only 4 months later it is sagging , called the store spoke to 2 different people, they were totally clueless and they never called me back, so I went into the store and talked to the store manager Kelly she could careless, she said I had to call customer care on an 800 number. women said I had to pay a restocking fee for a different mattress. or they would send me the same mattress free, so I have no choice but to get the same mattress which I dont like and hurts my back...what I joke for a big company. DO NOT BUY ANYTHING FROM THEM. There customer service is horrible.

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One Sad Dad - 10 d 12 h ago


Hi my name is Peter Drinkwater I purchased a refrigerator 'A Samsung' and it does not work "Not Cooling off" I called 1 800 322 1189 told them they said nothing they could do but call the delivery co. And have them fix it ... Put off on someone different 3x so far. told me call back tomorrow this fridge was 3,400.00 I'm upset its not working and no one can help.. also the delivery guy could not turn on water under sink? I did after he left. bad experience from Jcpenney thanks for your time Peter Drinkwater

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Sally - 5 d 8 h ago

Call the corporate office and ask to speak to the CEO. You should get some results!!! Google the phone number of JC Penney Headquarters CEO phone number.

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Serena - 5 d 8 h ago


I used to work at store #1979 Flint, MI for quite a few years as a hairstylist. After working at JC Penneys Salon for 2 years, we were not allowed to get any walk-ins, or call-ins. I ended up taking a sick leave with a pregnancy for over 8 months. When I came back I was told; Sorry, all the walk-ins, and call-ins go to all the new stylists. I quit. Well, years later, one of the hairstylists told me she was a "Master Stylist," and she charged a lot more for her hair services. My reply, "What A Joke, a hairstylist out of beauty school can be just as GOOD, as a hairstylist who has been doing hair for years." Who ever thought that would be a good idea, had their head up their butt!!!!

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MICHELE - 5 d 13 h ago



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Nick - 5 d 15 h ago


I purchased a ring and a care package from the JC Penny in Flint Michigan store #1979. We sent the ring to be resized and 3 times they sent it back and color infused the stone so it was a different shade then what we picked out. 3 times in a row they did this! Finally i had enough and will refunding my purchase, my very first experience buying jewelry from this company, never again.

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Anonymous - 5 d 18 h ago


I was surprised to find out that my brand new Samsung refrigerator purchased a week ago is a 2012 model!

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BILL - 6 d 19 h ago


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Mike kutch - 6 d 17 h ago

My wife a I went to jC.pnneys in Jefferson city mo. When we didn't have enough credit the clerk offered to upgrade her credit card. 2 months later we've got mail saying our card was not paid. however we were still paying the bill. we found out by calling they set up a .new account they had gave us a second card. at that time we asked to make arrangements for that first card to be increased on the credit line giving us one card. a card my wife is head for 30 years we asked to talk to a supervisor.

At JCPenneys. she agreed but wanted paperwork. and we sent it to them so that she could set up one card. after 3 months we got another letter stating that our account was still not paid and they were going to sell it to collections. I called back and asked why they didn't do what they said they could. No one could tell us why. I want to pay this the way they said. I guess no one wants to do there job.

Wonder so many people need lawyers

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Cindy - 7 d 6 h ago

Please , please get the Chris Madden sheets back.

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Nina - 7 d 10 h ago

I love Penneys and have been a loyal customer for about 55 years. The last few visits to our Owasso, OK store have activated my allergies until I may have to discontinued shopping there because of all of the scented items near the front door and especially near the registers. May I suggest that you rethink this configuration as it is impossible for shoppers to avoid those two areas. Thank you.

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Barb E - 7 d 11 h ago


The store in Sikeston Mo needs to turn on the air conditioner. It is so hot in there you can't try clothes on. Every time I go in there it's miserable

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