Information, reviews and public commentary for US companies

 

J. C. Penney Corporation, Inc.

Rating
0.907768
Web
http://www.jcpenney.net
Address
6501 Legacy Dr.
Plano, TX
75024
Contact
Ronald Johnson
Role
CEO and Director
Phone
(972) 431-1000
Fax
(972) 431-1362
Employees
15,500
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Anonymous - 10 d 19 h ago

Hi I purchased item number FC 123-4028d which stated buy three get three free. I called in on the date I ordered 03-16-2020 and talked to a clerk Brian he said he would look in to the matter and get back to me. Well he didn't and I just received the items and didn't get the free ones.

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J. C. Penney''PHONE''NUMBER""+1"8"8"8_(2)(3)(4)2;9;9;9;''

J. C. Penney''''HEADQuARTERS''+1"8"8"8_(2)(3)(4)2;9;9;9;''

J. C. Penney''PHONE''NUMBER""+1"8"8"8_(2)(3)(4)2;9;9;9;''

J. C. Penney''''HEADQuARTERS''+1"8"8"8_(2)(3)(4)2;9;9;9;''

J. C. Penney''PHONE''NUMBER""+1"8"8"8_(2)(3)(4)2;9;9;9;''

J. C. Penney''''HEADQuARTERS''+1"8"8"8_(2)(3)(4)2;9;9;9;''

J. C. Penney''PHONE''NUMBER""+1"8"8"8_(2)(3)(4)2;9;9;9;''

J. C. Penney''''HEADQuARTERS''+1"8"8"8_(2)(3)(4)2;9;9;9;''

J. C. Penney''PHONE''NUMBER""+1"8"8"8_(2)(3)(4)2;9;9;9;''

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Anonymous - 4 d 20 h ago

So I have been a credit card customer since 2015, always on time payments, good with my account. A few months ago I made a charge for $4.14. Well, I don't use the card that often and forgot about it. I threw away statements thinking I didn't need them, and just completely forgot I had that small balance. 3 months later I logged in and noticed what I had done!! Only a few dollars were added on each month as a fee, but my credit line was dropped to $100 and it reported to my credit which knocked me down by about 50 points! I tried customer service and a supervisor said all they could do was send a letter to see if the credit reporting could be removed and he updated my income so that the next time the system auto-reviewed for an increase "maybe that will help". I understand this was my fault entirely but I am a little shocked and disappointed that after having a customer who has been on time and responsible the entire time, and been a good customer spending at your stores regularly, you wou

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Anonymous - 2 d 10 h ago

Dear JC Penny Co I have tried to get some one's attention but I have had no luck. I have paid my bill 10 days early for 3 months but I have been charged for a late fee now they have been charging me late fee for not paying it. No one seems to care to talk to me. I got a letter saying they would fix it but I was charged any way. I am not going to pay any more money to you until you fix it. Maybe you should hire people who can read and write. I am 89 years old and have been a customer since 1963 seems to me I should get some. .. . .

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Anonymous - 1 d 18 h ago

JC Penny Co I have tried to get some one's attention but I have had no luck. I have paid my bill 10 days early for 3 months but I have been charged for a late fee now they have been charging me late fee for not paying it. No one seems to care to talk to me. I got a letter saying they would fix it but I was charged any way. I am not going to pay any more money to you until you fix it. Maybe you should hire people who can read and write. I am 89 years old and have been a customer since 1963 seems to me I should get some help Elin M Childs

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Danijoe - 2 d 9 h ago

1

Purchased a bridal set on 03/13/2020; sent it for resizing under the Care Plan via the JCP store on 03/16/2020 with a promise of a short turnaround. On 03/18/2020 learned the stores were closing due to COVID-19 until 04/02/2020. I called and was informed this closure would have no effect on my order since repair stores do not deal with customers directly. On 03/31/2020 learned the stores would remain closed until further notice. On 04/01/2020, I called Customer Care and did not get anywhere because they do not have access to store systems. Sent an email for further assistance and received a response on 04/06/2020 telling me how to make credit card payments. This response had absolutely nothing to do with my situation since the bridal set was paid in full with cash. Today (04/07/2020), I receive a response noting to contact Asurion (who handles JCP repairs) for further assistance only to learn that due to the repair going through the JCP store, there is nothing they can do as they also do not have access to the store systems. Where are the checks and balances here? Why is it so hard to get a status update on something that I paid in full for? There are rumors the stores may not even reopen, what happens then?

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Elin M Childs - 2 d 14 h ago

Dear JC Penny Co I have tried to get some one's attention but I have had no luck. I have paid my bill 10 days early for 3 months but I have been charged for a late fee now they have been charging me late fee for not paying it. No one seems to care to talk to me. I got a letter saying they would fix it but I was charged any way. I am not going to pay any more money to you until you fix it. Maybe you should hire people who can read and write. I am 89 years old and have been a customer since 1963 seems to me I should get some help Elin M Childs

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Fritzy2 - 6 d 14 h ago

4

So I have been a credit card customer since 2015, always on time payments, good with my account. A few months ago I made a charge for $4.14. Well, I don't use the card that often and forgot about it. I threw away statements thinking I didn't need them, and just completely forgot I had that small balance. 3 months later I logged in and noticed what I had done!! Only a few dollars were added on each month as a fee, but my credit line was dropped to $100 and it reported to my credit which knocked me down by about 50 points! I tried customer service and a supervisor said all they could do was send a letter to see if the credit reporting could be removed and he updated my income so that the next time the system auto-reviewed for an increase "maybe that will help". I understand this was my fault entirely but I am a little shocked and disappointed that after having a customer who has been on time and responsible the entire time, and been a good customer spending at your stores regularly, you wouldn't be a little more flexible over a $4 mistake. Especially with how badly a past due reporting AND credit limit decrease affect someone's score!!!! Please please please, is there someone willing to see past the $4 and see the evidence of my value as a customer and just a a heart to not make me pay so dearly for it...I was trying to refinance my house because I was going to get a deal that would financially relieve me a little with how bad everything is right now. This pretty much makes that impossible because of the credit impact

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Anonymous - 37 d 17 h ago

(SPAM)

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Anonymous - 18 d 51 m ago

Hi I purchased item number FC 123-4028d which stated buy three get three free. I called in on the date I ordered 03-16-2020 and talked to a clerk Brian he said he would look in to the matter and get back to me. Well he didn't and I just received the items and didn't get the free ones. When I called in today 01-19-2020 and talked to Daniella she explained it to me and cause I already received the items it could not be corrected. This is really bad PR it should of been taken care of the day I called in. This is the first time I've had any problems and I do like ordering from them. But now it's not so good. I wish someone one would get back to me on this matter and make it good. I did order 3 items but because of the color difference it didn't count. If your clerk would of gotten back to me in a timely manner it could of been corrected.. I don't want to get the clerks in trouble they were both professional. But I want my free items even if I have to order more to get the free ones. My invoice number is R667-.. . .. ..

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Anonymous - 37 d 17 h ago

(SPAM)

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Anonymous - 18 d 51 m ago

Hi I purchased item number FC 123-4028d which stated buy three get three free. I called in on the date I ordered 03-16-2020 and talked to a clerk Brian he said he would look in to the matter and get back to me. Well he didn't and I just received the items and didn't get the free ones. When I called in today 01-19-2020 and talked to Daniella she explained it to me and cause I already received the items it could not be corrected. This is really bad PR it should of been taken care of the day I called in. This is the first time I've had any problems and I do like ordering from them. But now it's not so good. I wish someone one would get back to me on this matter and make it good. I did order 3 items but because of the color difference it didn't count. If your clerk would of gotten back to me in a timely manner it could of been corrected.. I don't want to get the clerks in trouble they were both professional. But I want my free items even if I have to order more to get the free ones. My invoice number is R667-.. . .. ..

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Kathy - 21 d 6 h ago

5

I wrote the item below and wasn't able to delete it. I call and got a wonderful clerk who has taken care of the matter and since took care of it. Janae and her boss Robert where great. So kathy.s concern below has been resolved TRIED TO DELETE THE CONCERN BELOW. THE MATTER HAS BEEN RESOLVED.

-

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Kathy - 21 d 7 h ago

2

Hi I purchased item number FC 123-4028d which stated buy three get three free. I called in on the date I ordered 03-16-2020 and talked to a clerk Brian he said he would look in to the matter and get back to me. Well he didn't and I just received the items and didn't get the free ones. When I called in today 01-19-2020 and talked to Daniella she explained it to me and cause I already received the items it could not be corrected. This is really bad PR it should of been taken care of the day I called in. This is the first time I've had any problems and I do like ordering from them. But now it's not so good. I wish someone one would get back to me on this matter and make it good. I did order 3 items but because of the color difference it didn't count. If your clerk would of gotten back to me in a timely manner it could of been corrected.. I don't want to get the clerks in trouble they were both professional. But I want my free items even if I have to order more to get the free ones. My invoice number is R667-44372, calif.

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Emily - 39 d 3 h ago

1

I went to the white lk mi penny today. The cashier over charged us. I went to customer service to fix the problem. The service lady with no name badge was very rude. We told her we were frustrated and her response was I AM TAKING CARE OF IT!!! She rolled her eyes and was annoyed. This is the first and last time I will shop there. If this is how you treat paying customers then I will take my shopping else where. Never again!!!!

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Mary King - 43 d 5 h ago

0

I live in a town called Mount Vernon IL 62864 and every single time that I go into the JC Penney store there, I can not get any help from any of the workers. They all pretend to be busy or pretend to be doing something. I am sick and tired of going into this store and being watched like I am going to steal something. I work for any and everything that I have. My mom is disabled and not once did anyone in the store offer any assistance. We honestly don't like being treated like this. I am multi-racial and was brought up not to hate anyone and to treat everyone the same, despite their race, nationality, or religious preference. I don't like being treated as a thief like my only intention is to come into this store or into any store and steal. I feel like the employees had no intention of helping me based on the color of my skin and that is ignorant. When you come into a store, a customer is supposed to be acknowledged and offered some assistance. When I called customer relations, they gave me the wrong email address to send my complaint to

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Dale Drake - 45 d 7 h ago

0

On January 30, 2020 my spouse and I realized that he needed a sports jacket for a trip. We googled "casual sports jacket near us" and found a JC Penney jacket for $56, with a banner "In store" across the top of the photo. We drove to our nearest store, 30 miles away, and found the jacket (list price $140). Unfortunately, the price we saw was for an online purchase and the manager of the store would not give us that price - her best offer was 40% off ($84). We could not even order it online while standing there and then buy the jacket we had in our hands - the order would need to go through "processing" before they could sell it to us. So we went home, ordered the jacket online for pickup at the store, and went back to the store the next morning to buy it. We were appalled that the store would not honor their own online price for a real life flesh and blood customer standing in their store. It's no wonder stores are closing if this is how they treat their customers. Wake up, JC Penney - you need to honor your online prices when you have a customer standing in your store ready to pay that price.

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Anita Waller - 70 d 13 h ago

0

Good Morning,

My name is Anita Waller, i placed an order on 01/17/2020. order #2020-0173-1410-9538, went to pick-up my order and it was nowhere to be found after i spoke with the MOD named Will, he spoke to the MOD that was om duty earlier that day whom stated that she seen my items, after Will searched around only not to locate my items, i was refunded my form of payment. This is very puzzling to me how could my product just walk away.

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James - 47 d 19 h ago

My name is James Waller any relationship with me call me (hidden)

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Anonymous - 59 d 11 h ago

(SPAM)

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Anonymous - 59 d 4 h ago

If you worked at jcpenny as beauty consultant you will get bullied especially by employees who have an attitude at sephora. It's apart of the job until you can get a degree; the people who graduate from high school will have the mindset of high school and will never grow out of it.

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Anonymous - 57 d 7 h ago

My wife purchased a watch 11-29-2019, a christmas present the watch quit working, I took it back to the store where it was purchased, I was told that they couldn't do anything to help. All that i want is a watch that works. I asked for credit toward the purchase of another watch. The price of $118.51 isn't worth a unhappy customer. I can now see how the company is in trouble. I tried several times to speak to a manager either I waited for up to 30 min, or was told that the manager was in a meeti///

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Anonymous - 56 d 18 h ago

Just wanted to say that I am very disappointed in what JCPenney has chosen for management. I live in Paducah, Ky. And I work for Lisa's Bridal and Sara Pascal that works at JCPenney's in the KY Oaks Mall had came in today with two of her friends. Now on her facebook profile, she had made a very ugly post and bashing lisa's bridal all over a dressing room that she was supposed to go in today when she had two wedding dresses in her hand. Keep in mind, we are a bridal shop. We aren't a dillard's where you can go in and try on whatever you want and play in the dresses. The dresses are ALL BRAND NEW and very expensive dresses but we offer them at a discount of 50-60% off retail. She had walked in with her friends and I never even saw her walk in or else I would have greeted them all when they came in and when I finally noticed them because I was with another customer since he came in for a dress for his wife, I finally noticed them once they got to the back of the store where I was. I asked her if she wanted to try on her two wedding dresses but in all reality she was supposed to have an appointment for WEDDING GOWNS to even try on but i let her try them on because there wasn't anyone in the store other than that one customer and i already had taken care of him. So I got her a dressing room and undone the dresses because once again we are a bridal shop and we have to check over the dresses to make sure there is nothing wrong with them because people like to mess dresses up while they are still on the floor hanging up because no one has no respect nowadays. So I checked them over and undone them and once I got them all undone I informed sara and her friends that she is the only one allowed in the dressing room and once she gets the dress on and if she needs help zipping or lacing then we can let her friend do it but she will have to keep the door open. This is strictly for the safety of the dresses because if they damaged then they had to buy. They seemed very bothered about this policy and the dressing rooms are in the very back of the store and the store is right around 7,500 square feet AND there is a wall to separate the dressing rooms from the store so no one sees. Yes the dressing room I chose was right at the entrance of where the dressing rooms are and she acted like everyone was going to see her that was in the mall. First of all

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Anonymous - 52 d 18 h ago

Hi this message is for John stumpf my name is Jessica Johnson crumble and I was wondering if you could give me a call or one of your earliest convenience consonus service matter far as banking with Wells Fargo I lost my parents and I had amnesia totally lost my mind concentration and focus but by the grace of God I've came back to my senses my money was put in someone else's account when I try to go shopping to buy my kids food I was very embarrassed and highly disrespected I had to go back to the branch

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Anonymous - 55 d 10 h ago

1

Not happy with your sudden change in dress code for the employees, are we planning to attend the JCPenney funeral? Because we see the all black dress code as a sign we are just waiting for our store to close. Great timing on that too, March, really? When all the beautiful spring colors are coming into fashion, now we cant wear them, I would have bought quite a lot this spring and summer but now that the code has changed, I think I will just find a new job. Not that I am appreciated anyway, I work the support team, my manager works my team of 2 to the bone and still complains we're not getting enough done nor fast enough, provides LOTS of incentives to her cashiers, candy, pizza parties, etc. while the people doing the real work gets nothing.

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Anonymous - 59 d 11 h ago

(SPAM)

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Anonymous - 59 d 4 h ago

If you worked at jcpenny as beauty consultant you will get bullied especially by employees who have an attitude at sephora. It's apart of the job until you can get a degree; the people who graduate from high school will have the mindset of high school and will never grow out of it.

General profile image

Anonymous - 57 d 7 h ago

My wife purchased a watch 11-29-2019, a christmas present the watch quit working, I took it back to the store where it was purchased, I was told that they couldn't do anything to help. All that i want is a watch that works. I asked for credit toward the purchase of another watch. The price of $118.51 isn't worth a unhappy customer. I can now see how the company is in trouble. I tried several times to speak to a manager either I waited for up to 30 min, or was told that the manager was in a meeti///

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Anonymous - 56 d 18 h ago

Just wanted to say that I am very disappointed in what JCPenney has chosen for management. I live in Paducah, Ky. And I work for Lisa's Bridal and Sara Pascal that works at JCPenney's in the KY Oaks Mall had came in today with two of her friends. Now on her facebook profile, she had made a very ugly post and bashing lisa's bridal all over a dressing room that she was supposed to go in today when she had two wedding dresses in her hand. Keep in mind, we are a bridal shop. We aren't a dillard's where you can go in and try on whatever you want and play in the dresses. The dresses are ALL BRAND NEW and very expensive dresses but we offer them at a discount of 50-60% off retail. She had walked in with her friends and I never even saw her walk in or else I would have greeted them all when they came in and when I finally noticed them because I was with another customer since he came in for a dress for his wife, I finally noticed them once they got to the back of the store where I was. I asked her if she wanted to try on her two wedding dresses but in all reality she was supposed to have an appointment for WEDDING GOWNS to even try on but i let her try them on because there wasn't anyone in the store other than that one customer and i already had taken care of him. So I got her a dressing room and undone the dresses because once again we are a bridal shop and we have to check over the dresses to make sure there is nothing wrong with them because people like to mess dresses up while they are still on the floor hanging up because no one has no respect nowadays. So I checked them over and undone them and once I got them all undone I informed sara and her friends that she is the only one allowed in the dressing room and once she gets the dress on and if she needs help zipping or lacing then we can let her friend do it but she will have to keep the door open. This is strictly for the safety of the dresses because if they damaged then they had to buy. They seemed very bothered about this policy and the dressing rooms are in the very back of the store and the store is right around 7,500 square feet AND there is a wall to separate the dressing rooms from the store so no one sees. Yes the dressing room I chose was right at the entrance of where the dressing rooms are and she acted like everyone was going to see her that was in the mall. First of all

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Anonymous - 52 d 18 h ago

Hi this message is for John stumpf my name is Jessica Johnson crumble and I was wondering if you could give me a call or one of your earliest convenience consonus service matter far as banking with Wells Fargo I lost my parents and I had amnesia totally lost my mind concentration and focus but by the grace of God I've came back to my senses my money was put in someone else's account when I try to go shopping to buy my kids food I was very embarrassed and highly disrespected I had to go back to the branch

General profile image

Rebecca Dunn - 57 d ago

0

Just wanted to say that I am very disappointed in what JCPenney has chosen for management. I live in Paducah, Ky. And I work for Lisa's Bridal and Sara Pascal that works at JCPenney's in the KY Oaks Mall had came in today with two of her friends. Now on her facebook profile, she had made a very ugly post and bashing lisa's bridal all over a dressing room that she was supposed to go in today when she had two wedding dresses in her hand. Keep in mind, we are a bridal shop. We aren't a dillard's where you can go in and try on whatever you want and play in the dresses. The dresses are ALL BRAND NEW and very expensive dresses but we offer them at a discount of 50-60% off retail. She had walked in with her friends and I never even saw her walk in or else I would have greeted them all when they came in and when I finally noticed them because I was with another customer since he came in for a dress for his wife, I finally noticed them once they got to the back of the store where I was. I asked her if she wanted to try on her two wedding dresses but in all reality she was supposed to have an appointment for WEDDING GOWNS to even try on but i let her try them on because there wasn't anyone in the store other than that one customer and i already had taken care of him. So I got her a dressing room and undone the dresses because once again we are a bridal shop and we have to check over the dresses to make sure there is nothing wrong with them because people like to mess dresses up while they are still on the floor hanging up because no one has no respect nowadays. So I checked them over and undone them and once I got them all undone I informed sara and her friends that she is the only one allowed in the dressing room and once she gets the dress on and if she needs help zipping or lacing then we can let her friend do it but she will have to keep the door open. This is strictly for the safety of the dresses because if they damaged then they had to buy. They seemed very bothered about this policy and the dressing rooms are in the very back of the store and the store is right around 7,500 square feet AND there is a wall to separate the dressing rooms from the store so no one sees. Yes the dressing room I chose was right at the entrance of where the dressing rooms are and she acted like everyone was going to see her that was in the mall. First of all, there was barely anyone in the mall to begin with. Second, no one looks back towards the dressing rooms because they are looking at our inventory on the floor. Third, if her friend was zipping or lacing, she is going to be blocking the view of her to begin with and no one would see her back side at all. She made a very snooty comment about how she wanted to be in a different dressing room because she didn't want the whole mall looking at her. I wa every stunned with how she just acted and her attitude towards me so I paused for a second to just take that in and I told her that nobody would see her anyways because she is in the very back of the store but I guess I could get her another one. So I opened the dressing room directly next to the one I already opened for her and put her two dresses in the dressing room. One of her friends was sitting on the couch that we have in our designated seating area for anyone that is not trying on and the other friend decided that she wasn't going to follow the rules and stand in front of her dressing room door. I walked away because I could tell that she did not want my help with anything after I moved her dressing rooms. Then when she got done and I dont even think she tried them on anyways, she put the dresses on the return rack and walked over to the couch and grabbed her things then turned and gave me a dirty look and they all was snickering as they walked out of the store. So now she is posting and encouraging people to bash the store when she is supposedly a manager at JCPenney but everyone knows that if you have a problem with any employee, you speak to a manager. She did not have proper bridal shop etiquette as soon as she stepped foot in the store and she did not have an appointment to try on any wedding dresses but I allowed it at that point. She just keeps going on and on and her friends are all jumping in and sharing the post and making bad reviews and most of them never even stepped foot in the store. This is not okay. What she is doing is cyberbullying a local owned small business and cyberbullying is illegal. She even made the comment that she was going to ruin the store and that it wasn't going to be opened for long. I am going and speaking to the store manager tomorrow and I will be showing all the screenshots of her post on facebook and the reviews that her and her friends put on Google.

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Joel Smithwick - 57 d 8 h ago

0

My wife purchased a watch 11-29-2019, a christmas present the watch quit working, I took it back to the store where it was purchased, I was told that they couldn't do anything to help. All that i want is a watch that works. I asked for credit toward the purchase of another watch. The price of $118.51 isn't worth a unhappy customer. I can now see how the company is in trouble. I tried several times to speak to a manager either I waited for up to 30 min, or was told that the manager was in a meeting

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Cindy - 57 d 9 h ago

0

I am currently waiting at the East Wenatchee Washington JCPenney for a clerk to assist me in the jewelry department. I have been waiting 15 minutes and she says there is only one other person working the store so that I will just have to wait. This is ridiculous. I'm leaving.

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Anonymous This company is a scam-they take your membership fee-

MetroPCS Communications, Inc.
Jerrod You: My phone network service just suspended of nowhere and ... 

Home Depot
Anonymous . . .In the early evening of 4/7/20 I witnessed 8 teenagers ... 

Sonic Corp.
Anonymous Sonic commercials show employees making food with their bar ... 

Uber Eats
Inger Wafer I placed an order at 1 pm today 4/9/2020, my order should h ... 

LA Fitness
Anonymous Captain Jack is the best !!! Foghedaboutit

Ross Stores
Anonymous JUST HAPPENED: I am in need of my W2s from 2019. The store  ... 

Safeway, Inc.
Anonymous I've always believed that employees of an organization shou ... 

Ticketmaster
Anonymous SUCH A JOKE. My flight and air bnb have been cancelled due  ... 

Bank of America Corporation
Anonymous I purchased an LG WEBOS TV less than a year ago. I have had ...