I was in your store in El Centro CA today. It was not a good experience. I am in a mobility scooter. I could barely get through the store as the aisles were so narrow that I couldn't roll between the racks. It was a very disappointing experience as I tried to do my own Christmas shopping. The aisles were not safe for anyone for safety reasons, I.e. a fire. It was certainly not safe for me. The ADA says your facilities must be accessible for all people. It was not accessible for me.
To the new CEO what are you doing to fix store 1180. People getting paid to do absolutely nothing. While the people that do work get screwed working ridiculous hours which don't make any sence. Like people don't have family and friends. Your not the only one who has family. There is no reason to work ridiculous hours. When the store is not going to be that busy. Costumers are going to be with their family. But yet the ones that work in the office top position . Get to leave early and ABUSE thier authority. Give the ones that they like what ever hours they want and screwing the other employes with ridiculos hours. The saying is what hours are available. That's the biggest bullshit. There people who don't do absolutely nothing. And then other employees have to pick up their slack. Jcpenny has become the biggest piece of shit company to work for. As long as you big honchos getting your big pay. The hell what ever is going on. I hope you do go out of business Assholes
To whom it may concern: I called the number ending in 1189 with no results about an order I placed on Black Friday. I had received part of the order and kept getting different versions of what happened the last item. I had called 4 times and to no avail. Never even got an email acknowledging that I had spoken to someone. I ran across a different number. 1(hidden) and spoke with a woman named Theresa. What a difference. It remains to be seen if I get my item, but at least I feel like she made an effort and didn't give me a bogus stock answer about my order and promptly sent an email. Thank you Theresa.
I USE TO LOVE SHOPPING AT JCP. MY GRANDMOTHER RAISED ME WEARING THEIR CLOTHES. IT USE TO BE A NICE. FRIENDLY ATMOSPHERE. I WAS IN THE AREA AND I VISITED YOUR STORE IN LUMBERTON, NC. MY EXPERIENCE WAS HORRIBLE. THE STORE WAS IN A MESS, THE TALL SLIM LADY IN THE JEWELRY DEPARTMENT WAS VERY RUDE. I WAS LOOKING AT THE JEWELRY AND SHE DIDN'T EVEN ACKNOWLEDGE ME. SHE JUST STOOD NEAR THE REGISTER IN HER COAT WITH HER ARMS FOLDED. THE MANAGEMENT THERE IS A JOKE. YOU HAVE A LOT OF YOUNG CHILDREN TRYING TO DO ADULT JOBS. THEY NEED TO BE TAUGHT HOW TO GIVE GOOD CUSTOMER SERVICE AND REALIZE THAT THEY ARE ONAJOB NOT OUT AT A PARTY. MEANING WHERE THEY STAND AROUND AND TALK INSTEAD OF SERVING THE CUSTOMERS.. THAT STORE IS TERRIBLE AND NEEDS GOOD LEADERSHIP/MANAGEMENT.
So from what I just gathered from your customer service supervisor is even tho UPS said the package saids it was delivered TODAY at 2:06 pm it wasn't really delivered. She also stated that UPS called your company and said that we will be scanning packages as delivered ....but wont deliver them for an additional couple of days. So I said you're allowing them to lie to your customers and this woman saids YES!!! IM like what kinda of sense does that make??? Total silence! Here's the kicker.... I still gotta wait for a few more days to make the lie ..the truth. AND I have to call back in a couple of days to see if the lie is now the truth. No courtesy call to see if I got my package that your company knows UPS didnt do. I am never shopping at this company.
I have been a long time customer of JC Penny and a Good Customer at that too. I have always paid my bill in full and when not, have always paid on time. I am more of a JC Penny online shopper for personal reasons. This morning when I opened my box, I had an item missing and an item I never ordered in the box. I called customer Service....Most likely hired Holiday Help because I have never experienced such UNPROFESSIONAL HELP in my Life!!! The agent during the conversation said to me, "Baby, I hear ya", WHAT!!!! I then asked to speak to a Supervisor because I was being told I had to repurchase the item that was supposed to be in the box and it wasn't, yet it was on my bill!!! Well, The Supervisor was even worse!!! JC Penny you may have just lost a good paying Customer!! What I experienced this morning was mind blowing!!! Not that my Profession matters, but as an Attorney....You sure have several Lawsuits on your hands!!! The comments I have read prior to posting, are major Lawsuits!!!! Get your Act Together!!! Treat your Customers with Respect and Train your Staff Better!!! A very dissatisfied Customer!!!
I was born and raised on jcpenny my family is a big consumer and as the years have passed my parents have passed their love for your company onto myself and my sibilings, but this year i think i will be calling our relationship ENDED! I went into the Augusta Mall located in Augusta Ga saturday December 6th holiday shopping with my family. i completely understand the holidays can cause extra traffic through the store and waited patiently for 45 minutes to checkout. While at the register with 4 checkout clerks 2 were working. When the pricing on my items (all the same brand) did not ring correct i asked the clerk about it she stated it doesnt matter its only a few dollars and if i would like i could go take a picture of the items discount display if i needed it that bad and use the checkout upstairs once done. I was shocked and disgusted I am highly comfortable in my life but during the holidays it is important that every dollar count so I did what i was asked to do. Went upstairs, took pictures of items I purchased and marketing pricing and when I finally went to the counter on the top level and told the clerk Im sure the ladies downstairs let you know I was coming, clerk stated no and for me to wait in line. I stood, and stood, and stood and than asked myself why would i spend my money with a company that doesnt care. I know one persons thousands doesnt count to the billions still shopping but for me its moral. I did not check out I left my stuff on a rack to the side and walked out. THEN, as much as i am not satisfied i bought ONE item online yesterday. I have a very tight schedule since I work for a very large telecommunications company not alot of time. I decided, you know what maybe i was a little too hard on jcpennys lets give it another try. I know orders placed after 3 will not be there until next day understandable but I had some questions regarding order and pickup. I went into the store and was told my order is not placed, I showed confirmation clerk stated will be right back never came back!!!!!! okay fine! found the customer online information on my own contacted them to give me a E.T.A and referred my questions to them and they were very very helpful. After todays pickup I will NO LONGER BE A CUSTOMER WITH JCPENNYS AND ENCOURAGE MY FAMILY AND FRIENDS TO DO THE SAME! I am patient, do not ask for much, find things fine on my own and dont ask questions but as a quiet long term customer my voice is large and i am speaking up against being treated as a dont matter. Since this is my first time every filing a complaint with Any company im sure based on what iv said and customer relations ill receive a generic thank you for your feedback. KEEP IT!
Spoke to Jennifer the supervisor on duty 12/13/2018 18-1900 eastern standard time
JCP #1475 (?) 27001 US HIGHWAY 19 N CLEARWATER. FL 33761
My concern IS: :the entrance on the ground floor facing North is pitch black!
It is a very dangerous situation to leave yourselves wide open for a law suit! In today's world no where is SAFE MUCH LESS A DARK ENTRANCE FROM 40 yards before you enter the building. No guard is there at the entrance, much less an abandoned luggage department you must walk thru before you come to activity. This is a dangerous situation awaiting to happen before JCPenney would be liable to join someone in court. The exit is worse,,still dark still noone around ,,but stepping off the entrance to the parking lot is extremely dark n a small drop down to the pavement which is painted yellow, but it leaves open the possibility to an elderly person, a child or a person with shopping bags to stumble n fall flat! Becca use the drop would be the opportunity of an unstable footage problem, twisted ankle, fractured hip, shoulder, ,,,anything!.PLEASE ADDRESS THIS AS SOON AS POSSIBLE! WE CANNOT LOOSE JCP TO IRRESPONSIBLE SITUATIONS OR GOING Across the street to where the entrances are flooded with lights!
* Tis the season to rob the Goy, Fa la la la la, la la la la la la
Fa la la la la, fa la la la
Fa la la la la, la la la la la la
Fa la la la la, fa la la la.....................
Went to the Longview, TX store to buy sport coats. Each rack had signs reflecting the prices.here ws not one salesperson in the general area. Tw othr people had the same problem and also left the store with no purchases. Those prices did not agree with the cash register and when I mentioned this to the clerk, she just looked at me. I left the 3 sport coats and left the store. Will not return again. It is no wonder they are in deep trouble. Lousy customer service.
Alderwood Mall Store in Lynnwood Wa looked disheveled today. Bath section and men's ware section were particularly bad.
I have been a JC Penney's customer for over 50 years. In the past year, they have charged me late fees because they said I didn't send the payment in. I sent it the day the bill came. It's not my problem if you can't get it posted in time. After the second time and charging me almost $80 in fees, I have shredded my card and sent it back. I will never have another Penney's account. I did decide to shop there last week because my grandson wanted something particular to Penneys. When I checked out and used my credit card, it says on the back "ASK FOR ID". The girl didn't even look at the card...just had me run it and then told me I was fine. She didn't even have me sign for it. I had over $250 on the bill. I asked the manager why they didn't ask for ID and have me sign for that amount. She said that people were getting "offended" when they were asked for ID. I said "So anyone can come in and give you my card and you'll just charge me for it?" She just walked away. I will never shop at Penney's again. I would pay double the amount to purchase something elsewhere. I can't believe how bad your customer service has gotten and how little you care about your customers. You will be your own downfall.
Dear Mr.Johnson, I don't quite know how to begin this, I have shoped at your store for years at Deer Brook Mall I have enjoyed all my shopping experience s .
This is the part I am having a problem with I don't know how to start so here goes, never have I been faced with this... I have a 15 year old granddaughter in a 16 year old grandson they just lost their mother December 26th of 2017. We just buried my sister-in-law who live with us last week she didn't have insurance can we had to pay for the whole funeral. It took all the money we had I'm not even sure about being able to pay the bills but I'll catch up next month but this 15 and 16 year old has no presents I haven't been able to get them anything if you have anything that a 15 and 16 year old would like I would pay for it but I wouldn't be able to do it until about March they're not going to get anything unless I get some help from someone if anyone can help I would really appreciate it. My sixteen year old grandson likes Levi's and where's a 3132 and is a small men's he wears a size 12 shoe my granddaughter who is 15 where's a size 10 in women's and a extra large shirt she wears a 10 and a half and shoes I have no credit I can't get credit and if you could see fit to help me through this I will pay every penny back to you thank you very much we are raising these children and I just need some help this year my number is (hidden) thank you so much for your consideration and reading this
Well I placed a order last night then realized that I had ordered the wrong vacuum food sealer, so when I immediately called customer service got a agent in Ohio told her the problem so she cancelled the original and I reordered with her on the phone and she had the correct vacuum sealer so she told it was all fixed and set and she sent the order in!
Well woke up this am checked the order that came in my email wow I was upset cause it was still the same one from the original order she did not fix anything.
So called this morning customer service says can't do anything cause already sent to processing well that's crap cause the agent from the night before should have changed it that was her fault.
They do care about there customers!!!
Very disappointed, never shop here anymore!
Orders being cancelled due to "no stock"
I placed about 6 orders from JCP online. Of those 6 orders, they cancelled 3 days later: "We are sorry, your item is unavailable" Really, you idiots cannot keep track of your stock - no more JCP, will shop at Boscov , Sears, anywhere else.
The system automates itself every 24 hours the store has no control over that nor does any one person. Keeping track of stock has nothing to do with the system updating itself every 24 hours, like all self entitled and impatient people shopping this time of year im sure you'll encounter the same problem elsewhere throughout the holidays. Cheers mate have a great Christmas!
If you work for Jc Penny, then this says it all!
I ordered a pair of boots on November 29th to be picked up in the store. I still don't have my boots but of course JCPenney has charged my credit card. I called the pick up store and the 1-800 number and no one can give me a definitive answer on where my boots are. I will not be doing anymore business with JCPENNEY!
Too many problems with JC Penney's this Christmas season. Went to pick up two big orders. They gave me 3 big boxes I figured all my stuff got home and one big box was full of clothes that belonged to another order! Took it back to the store and they were bewildered even the manager never had this happen. They made sure I wasn't charged for the third box and the manager reorder 2 items that were actually missing from my two big orders. One item was Levi's 35x22, arrived at my house in a plastic bag that had 35x32 size and the Levi's in the bag were 35x34! Back to the store to get credit and reorder again! Ordered a hoodie online and two days later I get an email that my order was cancelled with no reason! Called customer service and was told the item wasn't available so why the hell does Penney's have items online to put in the cart if they aren't available I asked, just an apology. I said cancel my other item I'm done with Penney's and she said she couldn't do that and I would have to go to the store when it comes in and have it cancelled I said no way not going back! After 10 days it will go back to stock and I'll get a credit. The Des Peres MO store is horrible. That's where I shop but no more. Their linen department I went to find bathroom rugs they were thrown all over the department and on the shelves. I cancelled my JC Penney's credit card 4 years ago because they kept hitting me with a $25 fee because my billing cycle didn't match theirs. I won't shop there or any other Penney's again. Amazon is a better online source to shop.
I have a different complaint with JC Penney. I used to like the store and shopped there often. Now I think I will never shop there again. I agreed to a JC Penney credit card after some heavy salesmanship from a sales clerk. I bought aboyt $60 worth of merchandise. I was out;of town when the bill arrived so my payment in full was a few days late. I assumed I'd be charged a late fee. When I got my next statement Penney's had added $38 for a late fee. $38!!!!!!!!. Imwas shocked. I have never been charged so much for a late fee in my life. Of course, they warned yjay if I didn't pay the balance on time I would be chatrged ANOTHER $38. This is usury. I will pay off my balance and U will destroy my Penney's card. I wiil also never shop again in a JCPenney's store. They have lost a good customer. Retail business is sufferi g now and these kinds of tactcs will not help Penney's survive,they are alienating their good customers. Why a companynthat is already on shaky ground would do such a thing, I can't imagine. What is wrong with their executives. Are they as stupid as they seem?I can't imagine any customer agreeing to shop at JC Penney's after such an unconscionable late fee. If JC Penney's goes the way of Sears, it will be completely their own fault. I used to do most pf my Christmas shopping at JC Penney's, but no more. I will never go back.
I ordered a bed from JCPenney, and delivery guys (XPO Logistics) showed up with only 1 part, and we refused the delivery. Even though the item on my account shows "Returned", still JCPenney has not returned my amount and they say that my item was delivered; despite the fact that the delivery sheet clearly states "Pick UP ONLY", they are not even ready to take this as an action item to follow up with their equally dishonest delivery partners XPO.
JC PENNY IS THE WORST STORE TO ORDER FROM. I PLACE A ORDER ON LINE. PART OF THE ORDER CAME AT DIFFERENT TIME. CUSTOMER PLEASE CHECK YOUR STATEMENT BECAUSE WHEN YOU PLACE A ORDER JC PENNY SYNCHRONY BANK IS THE ONE WHO DOES THE BILLING ON YOUR STATEMENT.'
THE BILLING ON YOUR STATEMENT IS COMPLETELY DIFFERENT FROM WHAT YOU ORDER. SO IF YOU NEED TO RETURN IT YOU CANNOT BECAUSE THE ITEM DOES NOT MATCH WHAT YOU ORDER AND THE AMOUNT IS COMPLETELY DIFFERENT.
WHOEVER IS DOING THE BILLING IS EITHER STEALING OR DOES NOT KNOW ACCOUNTING. WHEN JC PENNY DOES INVENTORY IT WOULD NEVER TIE OUT BECAUSE BILLING AND ORDER WITH SHIPPING IS TOTALLY DIFFERENT.
CUSTOMER PLEASE CHECK YOUR CARD STATEMENT OR YOUR RECEIPT BECAUSE IT NEVER MATCH WHAT YOU ORDERED.
I've shopped JC Penney stores since the 1960's. In many different states. I have to agree with Jane's comment. It's difficult for customer's to contact management about the many problems your stores have. Where to start.... Poor management. Poor quality merchandise. Not enough floor space (crowded). We moved to Farmington, MO in 2002. This store has gone downhill since then. There are so many shoppers in this area. You are losing money, because everyone is fed up with this store and shopping elsewhere. Please visit this store ASAP. There's a "Last Chance Sale" are that's been there for months and the quality of the merchandise is horrible. Get it out of there and make room for things people need and want. We actually need a larger store. The "Big Men's" Dept. is laughable. We're not seeing the latest ladies fashions. I doubt I will get a response for these comments. I've spoken to people before.
I have been shopping at your store located in Oswego, n.y. For the last 25 years and it has always been a pleasant experience, very neat and clean. This season the store looks like a dumping ground at an outlet mall. All of the clothes are in messy piles, if not on the floor, and the checkout counter is a visible mess, no boxes to be had for gifts, and has been blocked off In the men's department by children's items. Confusion as to where to get in line. Obviously management is getting paid for not doing his job. I suggest if there is a district manager this matter should be addressed ASAP. I have been in customer service for 45 years and it's hard to believe that management, in what was an immaculate store, doesn't seem to have any pride in his position. I appreciate you hearing my concern and that action will be taken.
SHAME ON YOU!!!!!
THE WAY YOU ARE CONDUCTING YOURS JCPENNY'S STORE YOU GOING TO GO OUT OF BUSSYNISES,VERY SOON,LAST YEAR I EXPEND WITH YOU MORE THAN 500.00 DLLS.USC.AND THIS YEAR ONLY $35.00, THINK ABBOUT IT!!!