On Saturday, October 20, 2018 I was shopping at the JC Penny Store located at 1200 E. County Line Rd., Ridgeland, MS 39157. The customer service at this store while checking out was terrible. I waited my turn in line behind several people (at the time only one cashier) and the line kept growing. The cashier was very slow and spent too much time visiting with some of the customers. After about ten minutes a young man came up to open the other register and starting taking people who joined the line well after I had. At this point fifteen minutes had gone by and the cashier was checking out the lady's merchandise in front of me while holding a baby and visiting. This is not good customer service. When the young man started to ring up another customer who had come into the line after me I told him that I had been there long before the others. He reluctantly checked me out. This store has serious customer service problems. They should model this store after the Flowood, Mississippi JC Penney store. If you would like to contact me my email address is (hidden)
J. C. Penney Corporation, Inc. headquarter complaintandhelp001 @gmail.com
I just wanted to ask if Penny's stopped having stafford men's shirts. I waited all sumer for a new collection and it never came.
They are the best men's shirt. I always bought the short sleeve button down collar for my husband....
JCPenney's in Lawton Ok. I went in to use my $10 rewards after work this past Sunday. When I got upto register I found out that I used my rewards Sept 4. Why did I get sent a email from you about uses the rewards on September 27. Saying use by 9-30-2018? Also when I was told that I used the rewards . My total purchase was only $15 something I didn't plan on shopping so I left credit cards at home. I paid with 10 one dollars bills and the rest in change. The lady behind me said if I can't afford to pay for the clothes I shouldn't be there. The lady behind the counter agreed with her. I felt so embraced. I went home and told my husband. He said we will not buy anything for your company again. It doesn't matter what I pay with I am a customer. Martha Mason Lafavor
To whom it may concern
I home this message finds you doing well. I am writing because I am dissatisfied with the conflicting information I have been provided by JCP employees regarding price matching after purchasing appliances from JCP.
Within the last month I purchased a Samsung Washer and Dryer from JCP. Upon purchasing the items the JCP representative told me I had "30" days to do a price match if I find the items for a lower price. I did find the items for a lower price at and I contacted JCPenny to request a price match, however the representative stated that I could not get a price adjustment because it had to be with in "15" days. I asked the representative where I could find this information in writing because that not what I was previously told and she suggested "go back to the attendant who told you that and let them do it" which I found to be rude.
During the process of obtaining these items I experienced a significant amount of inconveniences which I took in stride however now I am simply disgusted by JCPs miss treatment of a long time customer and card holder. I purchased these items on 8/26, I received one item on 8/31 and had to wait until 9/7 to receive the second item due to no fault of my own. I took off from work twice to receive these deliveries. I paid $25 for a reinforced hose, which I never received and for which JCP (who charged me for it) told me they had no way of reimbursing me for it. The delivery service JCP sent to deliver the washer and dryer did not know how to stack them (requested during the initial purchase) and in the process of figuring it out they dirtied up my walls and scratched the appliances.
After enduring all of this peaceful I kindly ask for price match in a reasonable time frame as I was instructed at purchase and I can't even get that? Surely JCP can provide me with more effective assistance. I would greatly appreciate the opportunity to speak with someone regarding my concerns.
I am buying your product online from India as well as when I visit USA I from your store. I have few things to say. (1) For International Buyer who buys online there should be facility to have their account so they can store articles they like'
(2) When we place order it takes very long time . I talk to a lady in International shipping she says that you have no control. You got to do something about it.
(3) Your shipping partner Borderfree have high shipping rate and you should talk to them about reducing it which will increese your and their business.
(4) Borderfree must take care of deliver the parcel to a right person. Recently they deliver my parcel ment to be deliver in India insted delivered to other country.. Due to this I had to reorder online ans pay again at my no fault and now I am awaiting for refund.
(5) I love " Stafford " Brand which has superb quality and more new product should be introduce under this brand.
(6) India has large poulation and now buying power has increese very much. If you have right promotion and advertise then you can have very big market.
Ivwould like to file a complaint on a jcpennys salesassociate
After this transaction will never do business with JC penny Again
i purchased a recliner on July 4 2015, Brice bonded leather.
the sales person failed to ad the extended warranty ,we added it as a cash sale that the sales person never recorded the transaction.
needless to say in the last year I have been complaining that the bonded leather on 1 of the two chairs we purchased is peeling off all over. They keep telling me its out of warranty,i understand that ,but its defective period ! the other chair is perfectly fine. They will give me my money back if i pay a 125.00 restocking fee... really for a chair that is falling apart... 5 people I talked to today again... 2 hours of my day yet again dealing with this... I can't let it go, its the principal now. I did finally talk to a lady Janay who was more helpful.. well see someone is to call me back tomorrow....
picked out 2 sets of socks. When I went to the register to pay they rang up as full price for the second pair, I asked the sales clerk about the price. We together went to the sock area and I showed her the sign. She then told me that the brand on the the whole rack was not included. I asked her why there was a sign there when all the socks were the same brand. There was no other brand on the entire row of socks. She said she did not know but would call the manager. The manager came and I showed her the sign. She said the socks around the bend were the ones 50% off for the second pair. I told her the sign should be removed. I would have looked on the other side if there had not been a sign posted on the side I selected the socks. I am not a label or name brand shopper. She shrugged and then put the sign back up over the socks that were not on sale. I asked her why she was putting the sign back up if none on that side qualified for the sale? She looked at me and said I am sorry and put the sign back up. I told her that the average customer like myself would choose the socks I choose and expect the discount. She just didn't get it. She did not honor the mistake and was setting up the next customer. I left without purchasing anything and will not shop at any Penney's again after the stupidity of the staff and signage.___
I was at Penneys yesterday trying on bras. Put one on and turned it around and it cut me from back to front! The store tag had been put on the inside of the bra instead of the outside. I talked with a manager and showed him where I was cut and bleeding and he said he was sorry and it shouldn't have happened.....REALLY? He was very nice, don't get me wrong, but I believe that an accident report should have been made in case of infection etc.....maybe offer me a bandaid! He didn't even take my name! I do have pictures of the bra and the cut....I had to stop shopping and go home so I could take my bra off because it hurt and needed to clean the wound. I think that your managers should be trained better in situations like this, because he really didn't seem to know what to do..
When I walked into the store an associate handed me a $10 off $10 coupon which I was not aware that event was going on. I was told by the store manager "I could not use this coupon since I was an associate." I understand why active retail associates are not allowed to use this since there is a chance of coupon abuse. But, I am not an active employee and have been retired for quite awhile and still not allowed to be included with other shoppers as they walk into the store. The store I am referring to is in Butler, PA..
always see the bad, but of course when a customer does not realize how hard retail sales and service can be, they take for granted the good...
Please recognize Deena Huff at your Bowling Green store. She has closed your store the last 2 evenings in which I was able to shop your great deals of the 50% off already clearance price.
She kept her composure, even when I seen her called to check me out and another employee needed to leave. You have an asset in her and she definately works hard to keep all us customers happy as well as her employees.
Working in retail myself, I know the only things sometimes said are when a someone is upset or something isnt their way. We as retailers, consumers and shoppers need to remember the exceptional qualities as well. She is a keeper!
Hello, having worked for JCPENNEY. For 5 years at the Annapolis Mall, and believe me I enjoyed working there and GOOD CUSTOMER SERVICE was stressed every day. I now find myself experiencing bad CUSTOMER SERVICE on-line. Ordered wrong size on-line and because I used my reward and there was also a discount, I thought if I call and place an order for the right size that maybe I would still be able to use the reward and discount seeing as it would be an exchange. After explaining to a Ms Kendra, who put me on hold for at least 10-15 minutes to ask a supervisor if they could help me the Supervisor proceeded to tell me that I had already used my Reward and discount and to exchange and buy the correct size that I would have to pay the Regular Price, if those are the Rules fine, but to try and school me and say that I could go to the stores and try items on for the right size was not GOOD CUSTOMER SERVICE displayed by a supervisor. The items will be returned but will not be repurchased if I am to pay regular price. I have always commented to friends about how much I appreciated working for the company and back then we took pride in serving customers but NOW. One little caveat, I enjoyed my job so much that when payday came I would always forget to pick up my pay check ( that was a while ago).
Jill Soltaw - I am a long time JC Penney shopper. It will be easy for you to make the stores good again. Stop the confusing sales and make signage clear. Start running ads in the newspaper again so I can see what's on sale - they keep me going to the stores. Concentrate on better quality for mainstay items like ladies t-shirts instead of cheap materials. Men's clothing always runs small, fix this so I don't have to keep returning items. Declutter the stores. Its that easy.,.........,
I was a former employee at jcpennys never got my last check been calling corporate to help me figure everything out. Because my mother was in the hospital and when I call the store manager he said I worked the following week that i quit. And never got the last check.... He said on my timesheet that I worked.. but apparently it was sucks days and won't get paid for it. I was working those days so I don't get paid for my work.... Unbelievable such incompetence doesnt even want to pay their employees for the last week they work...
Get rid of clearance junk and signs in store and make the store classy like it used to be.
THEY PUT BACK MY HOLD. WILL NEVER SHOP THERE AGAIN./////
Just had interactions on phone with 3 people who were very rude. No help just snarky responses. This is my last order from jcp. Been customer for years...bye.
To whom it concerns: I'm trying to send a Than You to the proper people using email. we are not on any other services and it is very difficult to get though. your feed back is hard to find plus it knocked me out. So I'll try to explain it here if possible. I took my mother of 97yrs to Westland Mall in Westland, Mi. on saturday Oct 6th. She wanted to get some winter clothes and we knew that there is a Kohls and JCPennies in there. Well we stopped at Kohls first however when we tried to find a dept, with her style or sizes I didn't know where to look, so then I tried to find someone to help us. No one in sight except at the registers.My mother got upset and impatient and said forget it lets go to pennys. We knew where to go for one I saw signs of the departments so we went to the ones we needed. We picked out some clothes that she would like to try on. I then looked for someone to help us and found leslie and I asked her if she could help us since as a male could not go into the fitting rooms (if you_____
lousy customer service at the Woodbridge store in NJ. . no one answers the phone and when they do they transfer me to a busy signal. no calls if and when my product that I ordered is in. If you want to survive you have to make extensive changes and soon.
I have account(s) and I have called the bank at Nob Hill and Oakland Park Blvd, Sunrise, Florida five times. I touch operation #4 to speak with a bank representative. It rings 6 times and disconnects. I have a question about and no one answers. As an experiment I called BB&T and I was talking to a live person before 5 rings. May be I should change banking financial center.
Bought a couch and chair Sep 10 and told they would call to deliver on 20 Sep. I have spent hours on the phone because of no one knowing what to do. So they end up delivering just the chair Saturday YOUR DELIVERY COMPANY said between 8 and noon Saturday. At 1155 I receive a call telling me they are 20 minutes away. At 1225 they arrive bring box with recliner into my home. Put it in middle of living room and start to walk out. I inquire if they are taking it out of the box and they said oh yeah and did it. They have the chair but no couch that I bought the first part of September. I have never dealt with a freight company like yours. Pennys even had you on the phone Saturday with me listening and the response was oh the office is closed till Monday. You guys stink and some other words I will not put in here. I an a retired senior citizen and they expected me to remove the chair when I paid 150 for white glove service well they left the white glove home. Still no couch no wonder you are closing stores. I will nevery by from you again.
QUALITY OF SERVICE
It's apparent to me that JCP will be going out of business sooner rather than later. The way you have chosen to shut down customer service areas to assist customers and have only one person handling the line of people makes it very apparent. There have been numerous people attempting to make changes to the overall landscape of he the stores and have failed. I am referring to your Stoneridge Mall store in Pleasanton, CA that I was at today, 10 October 2018 and put back the items. You conveniently had the escalator closed off so one couldn't utilize the customer service area downstairs, the only other customer service area available. How disappointing that nobody seems to be able to revive the business.
To whom this may concern.
I recently applied for a job as a stylist at store 1674. I used to work there and saw they were hiring. I called and let the salon manager know that I'd put my application in and she seemed happy and was going to speak with the store manager and contact me later that evening. I noticed i hadn't gotten contacted so the next day i naturally called to check with her about the status to make sure my application had in fact gone through properly, she seemed annoyed and told me that the store manager had told her that i was not hireable.
I know better than this, so i contacted Mark, the store manager, and he knew nothing about it. Be questioned Jessica, the salon manager, and she told this crazy story that i had supposedly called there 3x asking for her even starting that it was an emergency that i speak with her? That is not professional.
Im appalled by this behavior. Apparently there are some issues in that salon that need to be addressed. I wanted to come back to work there because at one time it was a good place to work. What has happened?
Elizabeth Duty (Curry)