Information, reviews and public commentary for US companies


J. C. Penney Corporation, Inc.

6501 Legacy Dr.
Plano, TX
Ronald Johnson
CEO and Director
(972) 431-1000
(972) 431-1362
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R..J. Duplantis - 16 d 5 h ago


applied for jc penney card today. it said to call synergy bank within 48 hours or wait 7 to 10 days for a letter. I called and I was told they woulld send me a letter in 7 to 10 days. What was the point in calling??? I needed that card today to purchase something. Since I had to wait 7 to 10 days ( usually I'm approved immediately) I canceled the application.

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Anonymous - 2 d 12 h ago

They do that when you are getting denied usually. Depending on how many cards you have, they may not have been approving you. Once you started the application process, it's already done a hard hit check against your credit, which means cancelling stopped you from getting the card, but still lowered your score because you tried to get another card. You should probably stop trying to get credit cards, they are not good to have in the first place. A couple maybe, if you pay them off each month, but even if you do that, more than a couple still looks bad to major lenders like banks if you wanted to buy a home or car.

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Angela Ksiazek - 2 d 6 m ago

Work on your credit rating!!!!

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Angela J Ksiazek - 2 d ago

Anytime I've Ever Needed to purchase a dress. I'm going to JCPenney they have the largest selection of dresses for women that I've ever seen. I feel that if JCPenney would advertise this to the female Market the company would find their nich. I think that between there dress selection and Sephora Jcpenney could corner the female market. Just my opinion!!

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Christina Bradley - 21 d 10 h ago

How do I speak to a representative regarding fraudulent information on my social security number regarding JC Penney Corporation.

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Anonymous - 2 d 12 h ago

You need to actually call their corp. This is not a real corp website, you will nothing accomplished here.

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Anonymous - 20 d 6 h ago


I just I left J.C.Penny in the Seminole Town Center Mall in Sanford,Florida.

I don't usually shop in malls.

There is a salesperson named Sophe who helped me at one of the counters.

She was delightful!

I was impressed with her genuine customer outreach and welcoming smile.

I can tell she really cares about her job.

Thank you for her excellence.

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suomynonA - 19 d 11 h ago


@ Anonymous,

Is that you Sophe??

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Anonymous - 2 d 12 h ago

or her mom

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Anonymous - 14 d 8 h ago


Isn't it strange that jc penney has not replied to any of these reviews

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Karl - 14 d ago

Not strange at all. This is not a J.C. Penney website.

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Anonymous - 2 d 12 h ago

Indeed, this site is just for bored people to get on and read other people's complains and see how ridiculous most of them are.

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Linda Croft - 3 d 5 h ago


I still have a concern about workingfor Jcpenney in Albany NY. How a young man name Roger Pulver becomes a merchandise manager straight out of High School with no training or nothing. Why my daughter is waiting for background check and she is 19 and never had a fulltime job. This Himan Resource manager is hiring all ypung pretty girls, and he said he was going to get her to out her shyness to talk to customers. My daughter wont look for another job, because he assured her she was hired. I'm sure with his masters degree he doesnt know anything about sexual harassment. How he shpuldnt be reading us on hearsay, by the hours that he give on such a busy season. They need to check into the store and see who has been stealing what. Because our human resource manager takes vacations when he want and miss days because his dog died. His broken foot looks just fine. I can get anothet job but can he or our jewelry manager Rema Marks who all of soughton dont need money. This my complaint not for me but to alot of older employees, who have a hiring manager who only want to employ his peers or people that are not fans to his charm.

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Anonymous - 3 d ago

What? Did you read this jibberish?

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Anonymous - 2 d 12 h ago

How is anyone supposed to follow that. Literally none of it made sense. You wanna try again and remember that most of the people that get on this site speak English...Perhaps try stringing together real sentences, not just random words that make no sense.

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Anonymous - 12 d 28 s ago


I am slightly irritated with the J. C. Penny Store located in the Edison Mall (Ft. Myers, FL). Sunday, August 4, 2019, I went school shopping to take advantage of the coupon: spend $25.00, you get $10.00 off your purchase as well as the tax-free weekend. However, I was informed by Katie (while I was standing to checkout) only 2 transactions for the coupon. After much research, on your website (which was definitely not-user friendly.). I did not come across a policy regarding multiple transactions. If there is a policy regarding how many transactions an individual can or cannot do during checkout-it should be very clear to the customer prior to checkout. As I stated your website is definitely not user-friendly, I 'Googled', J. C. Penny's transactions policy, the following came up in the search: returns, credit card, and online information. August 5, 2019, I called and spoke with Andra (Department Manager) who was unsure of the policy, so I requested the name of the Store Manager, who is Lisa Curry (not available.) If there is a transaction policy, one it should be very clear to the customer and two all J. C. Penny stores should be consistent across the board. Very disgruntled customer.

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RECIA Ferrell - 11 d 11 h ago


When I bought patio furniture store and paid for it their. I am supposed to get JC Penny reward points. Never recieved

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Anonymous - 3 d 6 h ago

Thats how they roll , I never get my points and when you complain everyone is clueless

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customer service is a joke . i wanted to return a mattress and was told that i did not have to pay the fee to pick up and restock .Then i am called a week later by some angry rude rep who told me basically tough crap we dont pick up bed with out the fees . When i asked to speak to the supervisor she told me she was the highest in line , and refused to let me speak to a supervisor . i am a frequent customer and I will NEVER shop there again . DISGUSTING AND RUDE REPS AT THE CORPORATE LEVEL.

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Toni Meyers - 4 d 7 h ago


I bought a ring awhile back and trusted your quality that I hear about so I didn't buy the warranty. About a month after purchase the silver started wearing off and now the stones are falling out. I love this ring and have sent 4 texts about my concerns. All I would like to do is exchange it for the same ring.

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Sue - 8 d 7 h ago

I really wish the powers that be at JCP would stop flooding their stores with mostly ugly clothes, then have to practically give them away at a loss to clear them out. It's a travesty what has happened to the great jcp of years gone by. As long as those people get a fat pay check, what do they care. I've seen the way they have run them into the ground

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MAD CUSTOMER - 11 d 7 h ago

Today is 8/6/2019

This is just so unprofessional I have been going through this since june 26 no one has called me back. Every time I called corp or head quarter I have to retell my story no one is writing it down and the issue has not been resolved. No one cares this WHO CAN RESOLVE THIS ISSUE I'M TIRED OF CALLING EVERYDAY & YOUR COMPANY KEEPS SAYING THEY IS SENDING MY COMPLAINT TO THE HIGHER UP & SOMEONE WILL GET IN CONTACT WITH ME. I HAVEN'T HEARD OR SEEN ANY RESULTS. THIS NEEDS TO BE RESOLVED ASAP!!!

On Monday, July 15, 2019

This is the JC Penny in Robertson's Creek Mall Flower Mound, TX. I wish i could give it no stars, 3 wks ago i went the store. I never shop there find some items the cashier asked if i wanted to apply for the JC Penny credit card for the 10% off. If denied you still get 10% off, i asked do they do a credit check & if so will it be a hard inquiry or a soft, the cashier said soft if hard no i was not going to apply. Needless to say an hr & a half later i get an alert from the credit karma & it is showing as a hard injuiry. I called to store talked to the manager Blake she was clueless states in need to call JC Penny credit card dept. Ok so i called them they blew me off & said i needed to call the credit bureau. I called them they said since it was not fraud they could not remove the hard inquiry JC Penny needs to have it removed. I went back to the store spoke with Cynthia the store manager and she was clueless about how credit works. So i had to fill her in, I'm far from stupid & know way more about credit then any of them. I advised her to tell her employees to tell the customers the correct information. I told her i know they are pushing the employees to push the cards out. I have called corp & headquarters & i been getting the run around. And know they are saying i have to submit it in writing to have it removed & no one is calling me back. So i have to call every day to see what is being done, which is nothing. I'm beyond pissed, this will be on my credit for 2 yrs!!!

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Neena - 13 d 5 h ago


My granddaughter went to the JC Penney today located at the Avenues Mall in Jacksonville, Florida. The store associate she interacted with during the checkout process was very rude and unprofessional and made my granddaughter feel very uncomfortable. When she explained her experience to me I called to speak to the store manager and she unfortunately was no better. She immediately started the conversation in a very condescending tone and gave the impression I was wasting her time. Closing my account with JC Penney after today's experience. You would think that a company who is in such serious financial difficulty at this time would be jumping through hoops to ensure they are providing the best customer interactions they can. No wonder. . .

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Anonymous - 14 d 5 h ago


I have always shopped at jcpenney and I love the associates who always go the extra mile for me, but today I have seen a supervisor threaten an associate to send him home for going the extra mile and check customers out.

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Anonymous - 14 d 5 h ago

The last time I was in a jc penney I thought it was going out of business. The store was in such disarray it was un believable. They have really changed the style and brands that they use to carry. Must be catering to the wrong people now if they are closing stores.

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