Information, reviews and public commentary for US companies

 

J. C. Penney Corporation, Inc.

Rating
0.819213
Web
http://www.jcpenney.net
Address
6501 Legacy Dr.
Plano, TX
75024
Contact
Ronald Johnson
Role
CEO and Director
Phone
(972) 431-1000
Fax
(972) 431-1362
Employees
15,500
General profile image

Gilbert walls - 15 h 38 m ago

I worked for jc penny's in the 80s I need to see if I have a retirement for my selfie thank you Gilbert Walls (hidden)

General profile image

Joni - 17 h 24 m ago

0

I just had a horrible experience at the Tuscaloosa store. I did my shopping last night and was not given all of my items that i had paid for. I returned today to get a refund for the items I did not receive and I asked if I could also use a coupon that I had forgotten to use last night. The manager, Keri just kept giving me excuses to why she couldn't take my coupon. She then proceeded to give me my items and rushed me out the door. I spend too much money in that store to be treated in that way. Horrible horrible experience.

General profile image

Yocksabel - 1 d 17 h ago

1

Your company customer service is the worst. They can never track a package. I have spend nearly a thousand in a month on goods with you're company, and your customer service can't even track a package. After the fact that I paid $25 for next day shipping. Never again I am buying from Jcpenny!!!! Never.

General profile image

Karen Petrosky - 2 d 19 h ago

1

I wish to file a complaint against the jcp beauty salon Steubenville Ohio. I paid for a perm for before my sons wedding and there was no curl on the top and sides at all!

General profile image

Lisa - 3 d 51 s ago

0

Well well the Penney's in Tallahassee fl should be closed!! It is nasty beyond words. The restroom looked like someone had bleed all over the stall. Dressing room doors did not lock. No one there to help you with anything. Brand new bras hung on racks covered with filth. Ive never been in a Penney's store that is this disgusting I pray we have not contacted anything.

General profile image

HBNelson - 3 d 14 h ago

3

Dear Sirs, Years ago I bought Chris Madden Home Collection sheets from your store and have been so pleased with them. For a year now I have tried to buy the same sheets for every bed in my house but cannot find them. I have spent hundreds of dollars on other brands of sheets from your store only to be disappointed. Will you ever bring those sheets back? Perhaps you have them under a different name and I haven't been able to find them? I am so disappointed I cannot find them. Thank you

General profile image

Anonymous - 3 d 19 h ago

0

The store in the paddock mall in FL treats their employees like garbage. The store is unorganized and cluttered.

General profile image

Greg - 4 d 18 h ago

How do I get My Products into JcPenny

General profile image

Mely Butler - 5 d 6 h ago

5

Mely Butler,

She works @ Northgate mall JCPenny Jewelry

Specialist. She was very helpful and kind. She help me make some last minute decisions, matching earrings and necklace with the picture of my dress on my iPhone.

I thank God she was there and was glad to be of help . Help in these days in these days are hard to find.

Thank You

Mely Butler & JCPenny

Your Truly

Mrs. J. Sims

General profile image

Gabby - 27 d 8 h ago

3

I read through some of the letters and I am sad to say that the customers do not know how to write. Many of the sentences do not make logical sense, and the spelling is not correct for several words. I was embarrassed for you.

I would suggest that you check your spelling and get help with sentence structure. It is not hard, but you do have to make an effort. You can easily go online to get help. I do not write perfectly all the time as well, but I check myself when needed.

Best of luck,

Another customer

General profile image

Anonymous - 25 d 11 h ago

THIS IS A PENNYS WEBSITE, WHY DONT YOU CHECK YOUR CHIULDS HOMEWORK

General profile image

Sable - 22 d 13 h ago

It's a good thing you live in this century ,when many centuries ago they spelled words how they sounded, and there was really no "standard" of spelling some words.

General profile image

Gabby - 18 d 10 h ago

0

What the hell are u talking about

General profile image

Anonymous - 13 d 13 h ago

5

Lol Gabby you're not an English teacher and this is not a school. Your comment is just the same as telling someone at a grocery store who's complaining about bad customer service that their hairstyle was bad. Well no they didn't go to the grocery store to showcase their hairstyle. You are way off my dear.

PS: What people leave on here are not called letters, they are called reviews or comments. I would suggest that you check your comments next time and get help with proper use of terms. Touch! *Wink*

General profile image

Anonymous - 10 d 16 h ago

0

Stop being stupid

General profile image

None of your busniess - 6 d 18 h ago

0

Are you an idiot? This is a place to complain about the place not get some lecture from another customer.

General profile image

Anonymous - 5 d 11 h ago

For you to make a comment on a person review about there sentence structure you were sent by jcpennys. Jcpennys have poor serve and no value clothes. So, go back and tell jcpennys get right, trsin right, and treat customers right..

General profile image

Lynn - 5 d 13 h ago

Went into JCPenny's in West Hartford, Ct. I can sure see why your company is doing poorly.....no ringers 5 leaning on counters in jewelry area....would not ring. 6 in cosmetics no customers. would not ring......l ringer at 3 locations with at least 12 people in each line...I waited in all three for at least 20-25 min. each/ Items rang up incorrectly...marked 17.99 rang up at 54.99...She was too busy to check price since she was alone. No management presence on the selling floor. I am retired and was a store mgr for 35 years with Macy's and Nordstrom....I was informed the store manager was off by someone by the name of Amanda.....she did not know the store managers name. Chris somebody she said...???????????????

Flagged for review. 
General profile image

Kadub - 5 d 18 h ago

0

I purchased a pair of emerald earring with a ticket price of $11,999.00 yes that's correct $11,999.00 at jcp. They were on sale, so I actually paid a little over $1600.00 for the earrings. For insurance purposes, I had the earrings appraised the true value of the earring is about $900.00. I was robbed by jcp. I called the corporate office and the person hung up the phone on me.

General profile image

Anne R from new york - 6 d 8 h ago

0

I had a very bad experience in men's dept of the j c penny store in Woodbridge New Jersey store the other night. Waited on line for twenty mins there was two cashiers both doing returns. Both cashiers could not handle the returns did not know how to issue credits on store cards. They called for mang three times final one showed up and could just about helped them. And I was the third person on line and had to wait all that time. When they rang me up I had to tell cashier to press button so I could pay. Asked for manager to complain she called an again no manager came great customer service. I left store complained to manager in women's who did not help and was rude. Wrote to customer service and still never heard back. I am sure they are handling this issue. As a card holder I really don't think I will be shopping in there stores for long time, there are many other stores who treat there customers better.

General profile image

MariaC Fullerton, CA - 6 d 19 h ago

0

I have had a JC Penny credit card for 44 years and they tell me that they do not have the right SS# for me so they can not give me any information on my account. Somewhere in all the transferring of account information to the bank that now does the credit they must have messed up. I spend thousands of dollars a year and when I forget my card, they can not help me because they say they have the wrong SS#. I can not talk to anyone in JC Penny about this because they apparently outsource everything. I just closed my account, their loss of revenue. This is why JC Penny is struggling so much in today's market. If you can't help a customer with 44 years buying there, my only option was to end this relationship. NO MORE JC Penny for me.

General profile image

Cheryl Kaster - 7 d 40 m ago

0

Live ft Myers FL. Shop Penney's edison mall which opens 10 am weekdays. Yet sales clerks in curtain drpt don't show up until noon. Has anyone in corporate heard of customer service?

General profile image

Danielle in TN - 7 d 12 h ago

0

The customer service is awful! I have been a long time customer, spending several thousand dollars with JCP. I called about sending a pair of shoes back (as I live almost an hour from the closest store) and was informed that I would have to pay shipping to send the shoes back. A cost of nearly $10. I've had to go to the store 3 times over the last 3 weeks to take clothes back because, even though it's the same style and size only a different color, didn't fit. I'm tired of spending my time and gas running back and forth when I work 2 jobs and have one day off. So much for treating loyal customers right! You've lost my business and I will make sure to let everyone I know that ships in your stores. Your reps in customer service need to learn how to speak to people. Each one I spoke to were talking so fast I had to ask them to repeat their names and were rude and seemed as if I was bothering them by even calling. This includes your supervisor Melissa who absolutely refused to try and come up with a resolution for my issue and kept repeating "these are the only 2 options".

General profile image

Kevin965864@gmail.com - 7 d 13 h ago

0

Their customer service totally sucks!!! I called 4 different stores and not one person physically picked up a phone to say hello or anything. All I got was an automated system that transferred me to the department I wanted, but no one answered. When I worked in sporting goods sales over 40 years ago, we provided excellent customer service because it was expected!!!!!

General profile image

Granny - 7 d 20 h ago

3

I filled out a credit card application and it was accepted. I received a rewards card in Spanish. My email correspondence they sent me with a no reply address was also in Spanish. I do not speak Spanish nor do I look like a Latino - I have a fair complexion. I have traded with Penney's for over 50 years. I do not understand how this happened, but I am trying to locate an English speaking site so I can cancel the credit card. Thank you.

Other Reviews & Comments

Fox News Network, LLC
Anonymous So Sage accuses a poster of writing a post without knowing  ... 

Kroger
Anonymous The worker have to stop what they are doing and help you.

AppleBee's
Lady Awful service at Applebee's 6005 N University Dr

The Home Depot, Inc.
Bonnie I ordered a generator for key west hurricane season, order  ... 

Buffalo Wild Wings
Rachael My family went for kids night at your Lafayette, La locatio ... 

Dollar General
Cody O no longer want to do business with you guys your coworker ... 

Ashley Furniture
Mary I was told the warranty would not cover the work because it ... 

Family Dollar Stores, Inc.
Lisa peck Chateaugay by 10283 Renee Rico should not be a store manage ... 

Enterprise Holdings, Inc.
Paul Reklamation wegen Falscher Gebhren, weil es kein Autoschade ... 

McDonald's Corporation
Ann I had made a complain to McDonalds Malaysia but no response ... 

Google Inc.
Ranjan Padmadas Today Thursday 21st June is International Yoga Day 2018 and ... 

Lowe's
Brutus Please sign me up for a class action law suit.

T-Mobile USA, Inc.
morefaves Please terminate any relationship you have with Corey Lewan ... 

Chrysler Group LLC
Ned Sturm In August 2017 I bought a 2016 Dodge Grand Caravan with an  ... 

Taco Bell Corp.
Anonymous Yes I have a complaint about something I seen at the store  ... 

Jack in the Box Inc.
Kalie Morgan Please please please bring back your PEACH ICED TEA! It was ... 

Netflix
Anonymous He's plays one of the main characters on the ranch! He help ... 

Jo-Ann Stores, Inc.
Not a Creativebug fan. Creativebug is a joke. I bought a subscription for Creative ... 

Food Network
George You're a fine representative of the food industry. I'm abso ... 

Wal-Mart Stores, Inc.
Colorado springs fort carson To i pulled up at 11:55 pm told we are closed the door man  ... 

Costco
john canadian living in palm springs ...COMPLAIN I took my tire  ... 

TGI Friday's
kirsten desouza hi!to whomsoever this may concern.i was a recent customer o ... 

Office Depot
Cbem You have a worker that is a thief but I guess since she wor ... 

Safeway, Inc.
Richard n Harris Aloha

MetroPCS Communications, Inc.
EiL GRIEVANCE ALERT: METRO PCS is a HORRIBLE company!!! I advis ... 

Papa Johns
N/A I am very disappointed with my order today I ordered a pizz ... 

AT&T
Ja Levi Hopefully AT&T is aware that approved "authorized  ... 

Albertson's LLC
LUCY SAUCEDO So upset...i had my service dog and my 7year with me and i  ... 

Rooms To Go
Sherri Ray I just want to say it would be nice if Rooms To Go would at ... 

Cox Cable Phoenix
Koda I have a huge complaint that my bill went from $54.99 to $8 ... 

Bank of America Corporation
Aleida I am disappointed with the new changes Bank of America has  ... 

United Airlines
Anonymous United Airline is the worst airline in the world. I have ne ... 

Ford Motor Company
SJ https://www.facebook.com/(hidden)25866/posts/(hidden)187757 ... 

Cricket Communications, Inc.
wendy shit lost my complaint you suck.. everyone dont shop for ph ... 

GameStop Corp.
A CUSTOMER Gamestop needs to look at how they place orders on hold for ... 

American Airlines
Brian Not participating in The Madness of separating children fro ... 

Ace Hardware
Philip Haldeman I was glad to see Ace Hardware's previous decision to remov ... 

Wells Fargo & Company
Tom I have been a Wells Fargo customer for many years and today ... 

Panera Bread
Anonymous Your location in rancho cicamonga on 4 th st California acr ... 

Dick's Sporting Goods
Posthumous Hey, you reminded me to renew my membership, thank you fag. ... 

Southwest Airlines Co.
Bob Unferth Here is American Airlines statement. Similar actions by Uni ... 

The Wendy's Company
Don't do drugs kids The employees at Wendy's East Main in Richmond Indiana were ... 

Autozone
Mary I think your managers should receive some training on how t ... 

Greyhound Lines, Inc.
Radical the Soothsayer Is that a reasonable way to appeal to different people who  ... 

Hyundai USA
C.Grube After reading others' comments ,mine seems trivial ,but if  ... 

Walgreens
D Wilson Walgreens, Edmonds, WA. In the last 6 months they have not  ... 

Domino's Pizza, Inc.
Anonymous Honestly from Genel Managers to District managers the whole ... 

The Directv Group, Inc.
Phyllis I see a lot of complaints on this site. Do you guys think c ... 

Barnes & Noble
ANONYMOUS Customer service at your Wesley Chapel Fl., sucks big time

Lg Electronics USA
alaa602545@gmail.com I have bought six Appliance what I bought my house from LG  ...