Chat service RHETA is the rudest person I have ever talked with so disappointed JC Penny has someone like this working for them
Over the July 15th weekend, I browsed the JCP website for a wedding gift. I was surprised to continually see a pop-up message telling me to contact my senator to and tell him to support the Republican health care bill. I am a cancer survivor and older adult. Under the Republican health care bill I would be charged exorbitant premiums for having a pre-existing condition and for being an older adult (but too young for Medicare). Since JCPenney doesn't support Americans who can't afford exorbitant premiums (that would be most of us), I will no longer spend my hard earned dollars at JC Penney.
I was a very loyal j c penny customer until Tuesday july 18 of this year. I called the corporate office the main store manager called me today. I am still very upset about what happened penneys evidently puts higher priced tags on items that ate buy one get one half off. In my case it was disney plush a mickey and Minnie when i pointed out to the cashier she charged me to much that is what she told me i found one that had not been coveted up. I asked for a manager and he said oh thats a khols tag i said them someone returned a hundred of them. After i took pictures and removed the sticker that was over the mickey doll he said he would honor the khols tags lol. I took them to khols they said that was not their tag and they did not sale mickey or Minnie plush people be careful j c penny is not being honest with their sals practice s i do plan to contact the attorney general s office.
I purchased a washer/dryer which was delivered Monday July 17th. The delivery was made on time and the 2 gentlemen were real nice. It was a great experience from the sale (knowledgeable associates) to the delivery. It wasn't until I tried to dry my clothes did I find I had an issue. Upon further investigation it appeared that the dryer had been dropped. There was a big gap where the front of the dryer and the side of the dryer meet on one side. So I called JC Penney customer service and the best I could get after 1 and a half hours was a "Installation check" on the 29th of July. I explained that it must have been dropped somewhere along the line and that I wanted it replaced but that was the best Patricia could do for me. So I went to JC Penney and spoke with the salesman who sold it to me. He was on the phone for another hour and I was told that a rep from LG would be calling in 24 to 48 hours. On Thursday July 20th I still had not received a phone call so I again went to JC Penney. Long story short I was told I could get a replacement on August 4th that would be the soonest they would have someone in my area. WHAT??? 18 days after they delivered a faulty dryer. I stated that this is unacceptable. I in good faith paid for a new washer and dryer. I did not receive a working dryer. At this point I wanted JC Penney to take the whole lot back, give me my money back and I would go elsewhere to buy a washer and dryer and get it the next day. I was then told I couldn't get my money back until they had picked up the faulty dryer and I would have to pay a restocking fee to return the washer!! Would you really sell that washer to someone( it was used at that point)? It would take about 2 weeks to process the refund. So I asked how soon could they pick it up and was told they could pick it up on Thursday July 27th. WHAT?? I thought no one would be in the area until August 4th. On line it showed that if I bought a new dryer I could have it delivered on Friday July 28th. WHAT THE HELL IS GOING ON?? No wonder you have stores closing all around you. My experience...Don't trust JC Penney they don't tell the truth, no one has any authority, they keep your money when they make a mistake and LG doesn't step up either.
I made an online order for a shower curtain today at 10:00am to match the comforter set I received yesterday July 19 th 2017. I mistakenly sent it to the wrong address, so I called customer service and was told they couldn't change the order, so I asked them to cancel the order. I was told that wasn't possible either. I often make online purchases with your company and many other companies and your company is the only one that doesn't allow cancelling orders. I made the purchase at 10:03am July 20th and called customer service at 10:05 am to change, then cancel the order, and reorder with the correct address but was told it couldn't be done. I will be sure to inform all my friends and church family about this policy , so maybe they'll consider not using your company anymore. Thanks for your patience reading my concerns.
I just ordered four tops and wished they had all together. They came in three separate shipments.
What a waste of time for the shipper and delivery person.
One of the tops came in a box that was so BIG they could have fit at least 25 in the box.
About a year or two ago I bought a mattress from your Westminster store. What was delivered was a shapeless bag. After many complaints this was replaced by a mattress which looked good. After a year or two it developed bumps and soft areas. I do not want to go through the hassle of trying to get a replacement or a refund. What I will do now is buy another mattress from a another store, write an unfavorable review on Yelp and dispose of the mattress on on a toxic waste dump.
I am writing this for my daughter who is a HARD -working single mother, working at least 60-80 hrs. a week; who finally was able to buy a house on her own for herself and two children. Drawn to the JCPenney going-out-of business sale in Longmont, CO, which advertised, UP TO 80% off for items she needed for her new home. There was an LG washer/dryer set that would be $800 each. She needed a washer AND dryer! The exhuberant salesman was pushing so hard to sell it. Told her no details until she paid for it. Then he told her that they would not deliver them; and, also, the total cost came to a whopping $2500 (because he never told her that the pedestals(?) were extra. So, instead of the $1600 plus tax that she thought it was costing, her budget was destroyed by a whopping $900! She had to pay someone to pick them up and bring them to her house; where the doors had to be removed to get them in. Then she found out that their behemoth size wouldn't fit in her laundry room!! She is out an exhorbitant amount of money and has no way to do laundry. That 50 to 80% sale was such a scam! I won't even go into the GREAT SALE PRICE she ended up paying for a set of pots and pans!! I'm old enough to remember when Penneys was an honorable and customer friendly store!
Can't talk to anyone. The automative computer is a nightmare. Can't get through to a real person. Most frustrating experience. No wonder they have a 1 star rating and could care less. Shameful JC Penney.
I made and order from JCP on the internet upon receiving my item the outer box was seal and taped properly while the inner box was broken and no items was inside,i made several calls to jcp sales but gets rudeness from these person who supposed to help out customers .its my money and they dont care because they dont have any loss
I would like to thank Mary in the Spanish Fort AL store. her # is 0367. She went out of her way to help me this afternoon and she should be commended. It was like the "Good Old Days" when there was real Cumstomer Service
On 7/8 I ordered 4 sets of curtains on the Internet JC. Penney's order # 7314326, for the amount of $64.94 I payed with my visa card through Paypal on 7/9 the order shows pending on Paypal then on 7/17 the order says completed, So when I didn't receive my order I called 1.(hidden) JC.Penney's after a long 20 minute wait I was able to talk to a representative that gave me no information the only thing she said the order was canceled, the JC Penney's representative told me she didn't know why the order was canceled and that there was no way to tell me, I started to think that's not right so I called back and waited even longer to talk to a representative basically I had to call 3 more times to find out that the payment didn't go through, but on my Papal account it says the payment was complete, I did open up a case with Paypal and still waiting for some kind answer, so now today 7/18 I'm still out of $64.94 and no idem, I just don't know what else to do. Thank you Marlyne Bilton.
Hello my name is Anita Waller and i placed an order on July 2nd, 2017 in the jewelry department. After waiting two weeks i walked into the store with my provided receipt of sale, only to learn that they had no record of this sale in the system. i know the policy which i shop at this store weekly. i have never had this experience so why didn't my watch show up. After waiting some time to speak to a manager only to be told that they did not locate my product. This is bad customer service and i should not have had to go through this at all. I can be reached at (hidden) this needs ti be addressed as soon as possible. I shop @ Forestville Mall JCP District Heights Maryland 20747
I too have experienced this "cannot return even with receipts" issue that JCP has apparently just put into place. First of it, it is not legal. NO WHERE is this stated on their return policy and customers are not even notified before they buy items that they may not be able to return them until after 180 days. Why would they store want you to keep items for 180 days and THEN return them when the item is out of season?? This makes absolutely zero sense. I will no longer buy from JCP and be insulted by their policies. I wanted a pair of linen pants, so I went to OLD NAVY!!
I agree. To do it retroactively IS illegal and is grounds for a class action lawsuit, so if enough people get together you can and should fight it.
We need to file a class action lawsuit!
I was just told by an online supervisor that I could not cancel an order. I do believe that supervisor was lying and this along with their new unhelpful return policy is a way to hold on to sales. I have always loved JC Penney product but I wll never shop their again.
I'm an associate at JCPenney. I'm not even going to mention where i work, but customers like you are the reason why we are stressed out. You all think that the customer is always right?? How about you come behind the counter for a change and see the shit that we deal with. Nobody held a gun to your head and told you to come to the store. You did that on your own. it is legal to deny a return. If you look on your receipt, it tells you how long you have to return an item. After a certain period of time,if the item is no longer being sold or is discontinued, we have a right to not accept the return. And, the return policy is posted at the register, and is visible to where you can see it. Of course, you are a customer so you are going to think you know more than the associate. You don't work for the company, so shut the fuck up and stop running your mouth.
Stay classy, Mike.
This is exactly why people should stop shopping there these are the kind of people they hire. They are not allowing returns with receipt even if you bought it a few days ago. I had a cashier at penneys in Baltimore Lindsay talk about her pet rat to me while buying something. Penneys is low class now and no where did it say I couldn't return a shirt I've had a few days with tags and receipt because it didn't fit. I won't shop there any more as all items even with a receipt are final sale apparently. They should focus on people who don't have receipts.
So angry and upset at this store well it's going down just like sears
Store sucks !!!
Yes, we know the return policy. We are returning in-stock items (usually ordered online because the sizes we need aren't carried in stores) within 30 days WITH RECEIPT and are still getting banned!
And, THIS is why JCP sucks. Mike, you didn't even read our complaints or else you would know we are following the return policy to a T. You must be one of the absolute worst customer service employee in the universe. Good thing you'll be out of a job soon.
Good for you Mike!!!!!
I have been working with the public for more years than you are capable of counting to and it's your attitude that is your problem. Do everyone a favor and crawl back under your rock. You are pathetic and should probably go back to your mommy's house until you are able to function in society.
If you can't handle your job then you should find another. The customer is ALWAYS right! Even if they aren't.
LW I bought a pair of earrings 14 K they hang from the back rather from the front what would you do your suggestions will be grateful
Do you seriously feel this post is appropriate???
There are bad customers and bad companies. As an employee, you should be fired for your language. One problem with JCP is that they don't honor things stated on their website. Multiple employees have stated they shouldn't be responsible for errors the company made. This is wrong!