Information, reviews and public commentary for US companies

 

J. C. Penney Corporation, Inc.

Rating
0.827877
Web
http://www.jcpenney.net
Address
6501 Legacy Dr.
Plano, TX
75024
Contact
Ronald Johnson
Role
CEO and Director
Phone
(972) 431-1000
Fax
(972) 431-1362
Employees
15,500
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Omar.moran3125@gmail.com - 1 h 48 m ago

0

Hi, your company is not working right.

Out of stock,orders take forever,missing items and i have to spend 100 dollars to get free shipping.Please....

I get free shipping with 35 dollars at Target and my orders arrives within 2-3 days.

If i took my mother's wheel chair and put the items on my laps and come home faster than your system.............

Omar

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Dominic Arthur - 1 d 14 h ago

4

Well you can contact them through Email

J. C. Penney Corporation, Inc. Headquarters email complaintsandhelp@ outlook.com

Contact now

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MP - 1 d 8 h ago

5

Ok, it has been a year since you closed the JCP in Pierre, SD - only place to shop in 200 plus miles, - a store that was not loosing money for the company. Do you ever admit maybe you were wrong and look at maybe reopening a store in a community that you closed one??? This is the capital of SD, no place to by kids/mens clothes at all anymore, which means travel out of town, not a ln line order --don't like to pay freight and usually need to try items on.mmm

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Anonymous - 1 d 4 h ago

5

Ebony Edwards is there associateI at JCPenney's in Dearborn Michigan she was fabulous she helped me and she got those customers out of there fast that girl is good she should be given a raise that girl is.fabulous when I say she is a treat to you guys company. She has very very very outstanding customer service please give her a raise she deserves it. You need more customer service Associates like that. you always have customers coming back if she's in there.

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Pauline Hogg - 1 d ago

5

ent to Penney's today for their sale on swimsuits . only bought two things . however , when I looked at my bill it said I purchased three things ! upon looking at my bill I realized that the cashier took it upon himself to add a donation to my bill !

without my knowledge or my consent ! keep an eye on your bills when it comes to Penney's. I have a feeling that this practice goes on a lot ! I seriously will no longer be shopping at Penney's.

even though it was a small amount of money . fact that I wasn't asked and it was just charged to me infuriated me !))))

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lo - 16 h 10 m ago

4

I took my daughter to the hair salon in Northridge, Ca. I had my appointment rescheduled 3 times in one day! Upon arriving I was told the stylist wouldn't be able to cut my child's hair. After waiting for nearly 30 additional minutes my daughter gets a rushed haircut. We come home and wash her hair and noticed that the haircut was uneven. We are at a different location. And was told that my daughter's appt would be pushed up to 30 minutes later. It's been an hour and no one has bothered to explain why they have "appointments" if they don't keep them. Don't told us to leave . My daughter is very upset because she starts to school tomorrow with a butchered cullll

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lo - 16 h 10 m ago

4

I took my daughter to the hair salon in Northridge, Ca. I had my appointment rescheduled 3 times in one day! Upon arriving I was told the stylist wouldn't be able to cut my child's hair. After waiting for nearly 30 additional minutes my daughter gets a rushed haircut. We come home and wash her hair and noticed that the haircut was uneven. We are at a different location. And was told that my daughter's appt would be pushed up to 30 minutes later. It's been an hour and no one has bothered to explain why they have "appointments" if they don't keep them. Don't told us to leave . My daughter is very upset because she starts to school tomorrow with a butchered cullll

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Dom Jones - 12 h 42 m ago

4

I took my daughter to the hair salon in Northridge, Ca. I had my appointment rescheduled 3 times in one day! Upon arriving I was told the stylist wouldn't be able to cut my child's hair. After waiting for nearly 30 additional minutes my daughter gets a rushed haircut. We come home and wash her hair and noticed that the haircut was uneven. We are at a different location. And was told that my daughter's appt would be pushed up to 30 minutes later. It's been an hour and no one has bothered to explain why they have "appointments" if they don't keep them. Don't told us to leave . My daughter is very upset because she starts to school tomorrow with a butchered cut.___-

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Dominic Arthur - 1 d 14 h ago

4

Well you can contact them through Email

J. C. Penney Corporation, Inc. Headquarters email complaintsandhelp@ outlook.com

Contact now

General profile image

MP - 1 d 8 h ago

5

Ok, it has been a year since you closed the JCP in Pierre, SD - only place to shop in 200 plus miles, - a store that was not loosing money for the company. Do you ever admit maybe you were wrong and look at maybe reopening a store in a community that you closed one??? This is the capital of SD, no place to by kids/mens clothes at all anymore, which means travel out of town, not a ln line order --don't like to pay freight and usually need to try items on.mmm

General profile image

Anonymous - 1 d 4 h ago

5

Ebony Edwards is there associateI at JCPenney's in Dearborn Michigan she was fabulous she helped me and she got those customers out of there fast that girl is good she should be given a raise that girl is.fabulous when I say she is a treat to you guys company. She has very very very outstanding customer service please give her a raise she deserves it. You need more customer service Associates like that. you always have customers coming back if she's in there.

General profile image

Pauline Hogg - 1 d ago

5

ent to Penney's today for their sale on swimsuits . only bought two things . however , when I looked at my bill it said I purchased three things ! upon looking at my bill I realized that the cashier took it upon himself to add a donation to my bill !

without my knowledge or my consent ! keep an eye on your bills when it comes to Penney's. I have a feeling that this practice goes on a lot ! I seriously will no longer be shopping at Penney's.

even though it was a small amount of money . fact that I wasn't asked and it was just charged to me infuriated me !))))

General profile image

lo - 16 h 10 m ago

4

I took my daughter to the hair salon in Northridge, Ca. I had my appointment rescheduled 3 times in one day! Upon arriving I was told the stylist wouldn't be able to cut my child's hair. After waiting for nearly 30 additional minutes my daughter gets a rushed haircut. We come home and wash her hair and noticed that the haircut was uneven. We are at a different location. And was told that my daughter's appt would be pushed up to 30 minutes later. It's been an hour and no one has bothered to explain why they have "appointments" if they don't keep them. Don't told us to leave . My daughter is very upset because she starts to school tomorrow with a butchered cullll

General profile image

lo - 16 h 10 m ago

4

I took my daughter to the hair salon in Northridge, Ca. I had my appointment rescheduled 3 times in one day! Upon arriving I was told the stylist wouldn't be able to cut my child's hair. After waiting for nearly 30 additional minutes my daughter gets a rushed haircut. We come home and wash her hair and noticed that the haircut was uneven. We are at a different location. And was told that my daughter's appt would be pushed up to 30 minutes later. It's been an hour and no one has bothered to explain why they have "appointments" if they don't keep them. Don't told us to leave . My daughter is very upset because she starts to school tomorrow with a butchered cullll

General profile image

Dom Jones - 12 h 42 m ago

4

I took my daughter to the hair salon in Northridge, Ca. I had my appointment rescheduled 3 times in one day! Upon arriving I was told the stylist wouldn't be able to cut my child's hair. After waiting for nearly 30 additional minutes my daughter gets a rushed haircut. We come home and wash her hair and noticed that the haircut was uneven. We are at a different location. And was told that my daughter's appt would be pushed up to 30 minutes later. It's been an hour and no one has bothered to explain why they have "appointments" if they don't keep them. Don't told us to leave . My daughter is very upset because she starts to school tomorrow with a butchered cut.___-

General profile image

Dominic Arthur - 1 d 14 h ago

4

Well you can contact them through Email

J. C. Penney Corporation, Inc. Headquarters email complaintsandhelp@ outlook.com

Contact now

General profile image

MP - 1 d 8 h ago

5

Ok, it has been a year since you closed the JCP in Pierre, SD - only place to shop in 200 plus miles, - a store that was not loosing money for the company. Do you ever admit maybe you were wrong and look at maybe reopening a store in a community that you closed one??? This is the capital of SD, no place to by kids/mens clothes at all anymore, which means travel out of town, not a ln line order --don't like to pay freight and usually need to try items on.mmm

General profile image

Anonymous - 1 d 4 h ago

5

Ebony Edwards is there associateI at JCPenney's in Dearborn Michigan she was fabulous she helped me and she got those customers out of there fast that girl is good she should be given a raise that girl is.fabulous when I say she is a treat to you guys company. She has very very very outstanding customer service please give her a raise she deserves it. You need more customer service Associates like that. you always have customers coming back if she's in there.

General profile image

Pauline Hogg - 1 d ago

5

ent to Penney's today for their sale on swimsuits . only bought two things . however , when I looked at my bill it said I purchased three things ! upon looking at my bill I realized that the cashier took it upon himself to add a donation to my bill !

without my knowledge or my consent ! keep an eye on your bills when it comes to Penney's. I have a feeling that this practice goes on a lot ! I seriously will no longer be shopping at Penney's.

even though it was a small amount of money . fact that I wasn't asked and it was just charged to me infuriated me !))))

General profile image

lo - 16 h 10 m ago

4

I took my daughter to the hair salon in Northridge, Ca. I had my appointment rescheduled 3 times in one day! Upon arriving I was told the stylist wouldn't be able to cut my child's hair. After waiting for nearly 30 additional minutes my daughter gets a rushed haircut. We come home and wash her hair and noticed that the haircut was uneven. We are at a different location. And was told that my daughter's appt would be pushed up to 30 minutes later. It's been an hour and no one has bothered to explain why they have "appointments" if they don't keep them. Don't told us to leave . My daughter is very upset because she starts to school tomorrow with a butchered cullll

General profile image

lo - 16 h 10 m ago

4

I took my daughter to the hair salon in Northridge, Ca. I had my appointment rescheduled 3 times in one day! Upon arriving I was told the stylist wouldn't be able to cut my child's hair. After waiting for nearly 30 additional minutes my daughter gets a rushed haircut. We come home and wash her hair and noticed that the haircut was uneven. We are at a different location. And was told that my daughter's appt would be pushed up to 30 minutes later. It's been an hour and no one has bothered to explain why they have "appointments" if they don't keep them. Don't told us to leave . My daughter is very upset because she starts to school tomorrow with a butchered cullll

General profile image

Dom Jones - 12 h 42 m ago

4

I took my daughter to the hair salon in Northridge, Ca. I had my appointment rescheduled 3 times in one day! Upon arriving I was told the stylist wouldn't be able to cut my child's hair. After waiting for nearly 30 additional minutes my daughter gets a rushed haircut. We come home and wash her hair and noticed that the haircut was uneven. We are at a different location. And was told that my daughter's appt would be pushed up to 30 minutes later. It's been an hour and no one has bothered to explain why they have "appointments" if they don't keep them. Don't told us to leave . My daughter is very upset because she starts to school tomorrow with a butchered cut.___-

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Synchrony is Scamming You - 14 h 16 m ago

0

Synchrony Bank is a dishonest and disreputable credit services provider to JC Penny, Lowe's, Sam's Club and other retailers. Walmart just fired Synchrony and for good reason. just look on line at the thousands of instances of credit customer mistreatment. Sam's Club will be next to cancel its contract with Synchrony. My wife and I cancelled our credit cards with JC Penny and Lowe's because we refuse to do business with Synchrony. We will be happy to rejoin join when these retailers get smart and dump Synchrony.

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Lo - 1 d ago

0

I took my daughter to the hair salon in Northridge, Ca. I had my appointment rescheduled 3 times in one day! Upon arriving I was told the stylist wouldn't be able to cut my child's hair. After waiting for nearly 30 additional minutes my daughter gets a rushed haircut. We come home and wash her hair and noticed that the haircut was uneven. We are at a different location. And was told that my daughter's appt would be pushed up to 30 minutes later. It's been an hour and no one has bothered to explain why they have "appointments" if they don't keep them. Don't told us to leave . My daughter is very upset because she starts to school tomorrow with a butchered cut.

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jackie C - 1 d 4 h ago

0

went to Penney's today for their sale on swimsuits . only bought two things . however , when I looked at my bill it said I purchased three things ! upon looking at my bill I realized that the cashier took it upon himself to add a donation to my bill !

without my knowledge or my consent ! keep an eye on your bills when it comes to Penney's. I have a feeling that this practice goes on a lot ! I seriously will no longer be shopping at Penney's.

even though it was a small amount of money . fact that I wasn't asked and it was just charged to me infuriated me !

General profile image

MP - 1 d 10 h ago

Ok, it has been a year since you closed the JCP in Pierre, SD - only place to shop in 200 plus miles, - a store that was not loosing money for the company. Do you ever admit maybe you were wrong and look at maybe reopening a store in a community that you closed one??? This is the capital of SD, no place to by kids/mens clothes at all anymore, which means travel out of town, not a ln line order --don't like to pay freight and usually need to try items on.

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Dissatisfied - 2 d ago

0

I went to your Woodbridge NJ store today. There were two employees in the whole mens dept. I came home and tried to order my items online. There is no access to the jcpenney website. It says Access Denied. I called three stores in my area, no one answered the phone at any of them. Are you going out of business?

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Oliver jones - 3 d 13 h ago

5

You can contact J. C. Penney Corporation, Inc. headquarters email (hidden)

The best way to contact headquarters is through email

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Michelle - 2 d 9 h ago

And what email would that be? When I called today to send pictures of what condition a store was in, I was told I could only snail mail the pictures! Once they receive them, they can email it to higher authorities in the company internally only. I was told there is no email to contact headquarters!

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Michelle - 2 d 9 h ago

0

I witnessed a store in complete disarray when going back to school shopping in Alabama. You could not even find anything due to how thrown things were. Items on the floor, piled on counters and in the dressing room. Nothing was folded and no associate around even trying to straighten up for the HOUR we were there. The exact same thing happened last year during back to school shopping at the same store and I said nothing thinking it was a fluke. It appears this is a common occurrance at this store. I called corporate and was told the only way to send information to them (I have pictures!) Is by SNAIL MAIL! They don't take emails!! Seriously? What decade is JCpenney in where they don't have an email address to send for complaints?! Plus, I am not going to use my ink on my printer to print out pictures for them! RIDICULOUS AND ABSURD! I can't even legitimately complain about what I saw so someone can fix this wrong without sending you a snail mail?! UNBELIEVABLE! I was told by headquarters they don't give out emails. Only they can do that internally once they receive my email. HOW ANTIQUATED! Seems like they do this intentionally so noone one complains! You have lost our business and we were REGULARS!!

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Diane - 2 d 10 h ago

1

Terrible experience. Ordered tons of stuff for new home and all came in fine except king bed and range ordered july 10. nothing but the run around and misinformation on the phone and still not rec'd as of 8/12. However shows shipped on my bill for both and I have been charged already. Called today during business hours and told no one available in that dept yet? So called corporate office. But overall 4 calls and about 4 hours later, I am so frustrated and will NEVER order from this store again and that's unfortunate for them, as I was a very good customer!

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Evelyn - 3 d ago

5

I would like to share my experience with one of your clerks at the Lansing, Mi mall location. Upon entering your store and proceeding upstairs to to request a refund from an online order I encountered a short delay because of a line. However, the clerk Andrew was very pleasant, professional and courteous to all.

delay didn't seem long at all because it was a pleasure to interact with Andrew.

I was enthralled and amazed at this young man's customer service handling and antics.

You see, I'm a manager and work in customer service everyday and realize not everyone is made or can learn this trait.

So, to see this young man in action was a treat.

First he took my package and apologized for my mishap and proceeded with the refund all with a smile and maintaining eye contact.

He was very personable to when I inquired about his future aspirations. I was surprised when he said he only worked 1 day a week at Penny's because with his skills I would have thought Andrew to be full time.

So, in closing:

I would like to thank you Andrew for a most pleasant experience and wish you the best in all your endeavours.

I know you will achieve just because.

I wrote this note because as I mention earlier I'm a retail manager and recognizing associates for jobs well done are very few.

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Dama.chopelas@gmail.com - 3 d ago

0

I just received a Misfit Vapro Smartwatch today as a gift. Upon opening it, the seal was broken. I continued to un-open the contents. The face of the watch is scratched in several places. I then tried connecting the watch. It has multiple emails, WiFi saved connections and the personal information of what I assume belongs to the previous buyer!!!

I'm sorry, but when a device being returned to the store has to be hooked up, connected to personal information or simply for security, these items should have to e sent back to the manufacturer to be properly cleared of all uploaded information! I can't access anything because her passwords will not allow me to. I think it is messed up that you will resell an item like this!!!!!

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Anonymous - 3 d 10 h ago

1

I went in spent the amount I was supposed to to get the bonus bucks. It is advertised spend and receive bonus the same day. Waited for over hour for them to come on and waited for the manager for over an hour calling customer service . This happened to 3 other customers and they told me I would have to come back tommorrow when they came on . Come on JCPenney this is false advertising now I have to spend the 10 In gas that I was going to get in bonus cash just for the gas of driving back .So I'm not saving anything . The manager said she could not fix it

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Helen Grant - 3 d 11 h ago

0

Same issue here. I was charged twice for the bed- took them 3 different attempts to get the order right - then delivery men did not know how to install the adjustable platform. However, an earlier experience with this same store resulted in overbillings for furniture pieces ordered in error - furniture pieces ordered but not delivered - wrong pieces delivered and month after month of interest and late fee charges. I filed dispute and sent check for right amount - they sent back to me. I called yesterday and was transferred from the customer service rep to customer service manager to what was supposed to be the dispute department (only to be told that you cannot call the dispute department) and asked by a new customer rep to tell her the story again. I have made a total of 7 calls, 4 trips to the store and wrote to their bank. This has been going on since December and they claim it is only a 29 day dispute (that is the mattress double billing). I will NEVER buy from JC Penneys again. Tomorrow I am going to write to the Consumer Fraud Protection Agency - I recommend that everyone on this page do the same.

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Single mom - 4 d ago

0

Please guys, write a letter to the CEO for JCPennys, Ronald Johnson. I believe that as well as writing in this forum that will get your disappointments and concerns heard. I too had a terrible experience at JCPennys while my kids were present. I was returning a defect socks my son purchased earlier this month. I only wanted to exchange it. The two sales associate refused to exchange the socks without me making an additional payment. I felt that that response to resolve the problem was handled inappropriate, so I requested to speak with the manage. The manage came out and not one time did she apologize for my inconvenience. Nor did she resolve the matter in a timely manner. Eventually, after 20 mins, I was able to get the matter resolve. But not without me leaving extremely upset and disappointed. Um...JCPennys, I been a valued customer for over 18 years. My experience happened at the JCPENNYs in Tampa, FL Westshore Mall on August 09, 2018. Manager name was Kate she even refused to provide her last name. She stated in a very defensive way "I'm the only Kate here." This day out was supposed to be a very pleasant shopping experience for my kids to get them ready for school, Instead it was a disappointment. I will be reporting my experience to the corporate office.

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