Information, reviews and public commentary for US companies

 

J. C. Penney Corporation, Inc.

Rating
0.903574
Web
http://www.jcpenney.net
Address
6501 Legacy Dr.
Plano, TX
75024
Contact
Ronald Johnson
Role
CEO and Director
Phone
(972) 431-1000
Fax
(972) 431-1362
Employees
15,500
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J. C. Penney_HEADQUARTERS +18882342999 - 4 d 4 h ago

4

Jc penny bad, I placed a order in December on the 27, OK it was to be in store bye jan 6 . Well that date come and gone, I kept on calling and got no answer to why or where my order was. Ok I finaly got some one at the store who told me that half of my order was on hold, and the other half they had put hold on. She then went on about the order How i could come to store and get the order from store and cancle the other half. Well that be nice if they they had the itimes in store but they donot so why would i have to have them shipped if they were in store? Another day goes buy no order or good explain of where it realy is. I give up I am going to cancle and never shop jcpenny agin sale or no sale, U people should tell people the truth not make up

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KAr le taat - 3 d 14 h ago

3

Hi there,

I've been trying to contact the 34th street herald square location and no has answered the phone. I called their .com desk I've called their mens department and no one has picked up. This is not the first time this has happened. Very unprofession

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Ron Ingalls - 2 h 18 s ago

This is in line to be handled to your complete satisfaction. Thank you for making J.C. Penny aware of this. Thank you

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Jerry - 3 d 8 h ago

1

Received a order that was shipped in a plastic bag without any protection. The item was intended for a gift and arrived with the packaging in distress and the the item completely out of the package. I contacted JCP and I was told I could return it to any store or ship it back at my own expense. They refused to send me a prepaid return label. It is entirely JCP's error and I should not have to pay for it. $.30 worth of bubble wrap would have prevented the problem. Your employees do not care or their training is in question. All shipment carriers handle the packages very roughly and it the is the responsibility of the the shipper to insure that the item in the package is properly protected.

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Ron Ingalls - 2 h ago

This is in line to be handled to your complete satisfaction. Thank you for making J.C. Penny aware of this.

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Anonymous - 1 d 6 h ago

1

OMG I ordered a pair of shoes they sent 2 different colors! Told me to reorder and ship back had to pay for my reorder! Got the recorder when I opened the box I fell out. 2 different color shoes! Told me I could reorder LOL. I would be required to pay for reorder. Clearly their mistake 2 times. Offered nothing for my time or trouble. No more shopping at JC Penny. I was a very good customer. Their loss no wonder they are going under. Treat your customers better!

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Ronald Ingalls - 2 h 10 m ago

I am going to be talking with the CEO and will bring this up to him as a prime example. This should not be happening. J.C. Penny stands for better products and service than this. Lo to getting a proper response that you will be satisfied with, and look forward to an even more exciting J.C. Penny within the coming year. With the new model for service and products, we are going to rock this world and send Amazon of it to the sunset. Thank you for letting J.C. Penny of your unpleasant experience, Through it J.C. Penny will become a better place to shop, work and invest in.

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Anonymous - 12 d 4 m ago

Hi there,

I've been trying to contact the 34th street herald square location and no has answered the phone. I called their .com desk I've called their mens department and no one has picked up. This is not the first time this has happened. Very unprofessional.

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Hyrum Young - 3 d 18 h ago

ask for the salon someone always picks up there and they can transfer you to the person you need.

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Anonymous - 4 d 5 h ago

how do i change my email

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iosif pinsky - 6 d 6 h ago

0

Absolutely terrible store,customer service and automatic phone service!!!!!Unprofessional,without any respect and atention to customers,and what is more worse-they don't have any controls from main office(headquarters)

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nope - 7 d 7 h ago

0

Jc penny bad, I placed a order in December on the 27, OK it was to be in store bye jan 6 . Well that date come and gone, I kept on calling and got no answer to why or where my order was. Ok I finaly got some one at the store who told me that half of my order was on hold, and the other half they had put hold on. She then went on about the order How i could come to store and get the order from store and cancle the other half. Well that be nice if they they had the itimes in store but they donot so why would i have to have them shipped if they were in store? Another day goes buy no order or good explain of where it realy is. I give up I am going to cancle and never shop jcpenny agin sale or no sale, U people should tell people the truth not make up some dumb answer and hope we go away. I should have gone toBELK. And they should give u some kinda of gift card for the incovencens

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Latoyia Tourcess - 9 d 5 h ago

0

I have not received my Cuban chain that was supposed to be here January 7th

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Liz D. - 10 d ago

0

Last time I EVER try to buy something from JC Penney!! I opened up a JC cc acct specifically to buy a coat that was not only the style I liked but the color I wanted. Better yet, it was on a deep discount for the New Year. What a way to start the year, right? No! First I had trouble applying the coupons online and had to call them twice to put the order through. I ordered the coat and a jacket and I received text messages of status. One said my coat was shipped and I was so excited. A couple days later I got another text saying the coat was canceled. I called customer service only to learn that apparently JC's selling practice is to advertise merchandise to sell it, but the orders are filled in the order they are received. So, I was told they most likely ran out of the coat. Are you kidding me? They let a customer purchase merchandise and then say they can't fulfill the order? I told the C.S. Rep that I will wait to receive my other jacket and if its okay, I'll pay the bill and will immediately close out my JC account. What kind of way is this to do business?? I had order problems in the past with them and I finally learned my lesson. My letter to Headquarters will soon follow.

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nita thurman - 10 d 7 h ago

0

I closed my JCPenney account because Synchronicity bank does terrible accounting. I had a $22 bill that I am sure that I paid but it never went through my bank. Then I got a notice that I was $46 in arrears. When I called and asked what the $46 was for, the person said it was the interest on the $22 that was not paid. I cannot believe interest doubles the original bill. I know this is a small amount but it was the final straw. This is only one of several problems include I never received a bill, did not authorize deductions they took from my bank account, etc. No wonder Penney's is having problems.

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Cheryl - 11 d 18 h ago

0

At the Marley Station store, Glen Burnie MD

I purchased numerous pieces of jewelry. I spent over 350.00 in all. I bought a emerald ring that needed to be sized. I was told that it might not make it by Christmas. I was fine with that because I wanted for New Year's Eve. It was supposed to be in by 12/27/19. I called the store on 12/28/19 and was told it wasn't in yet. They told me I had to call the repair service myself. I still hadn't heard from the by 1/5/20 so I went to the store and talked to a manager (she wasn't the manager of jewelry). She found the ring that I was waiting on. I told her how displeased I was about this. She advice me that she would have the jewelry manager call me. I never have heard from anyone. I Will Not buy anymore jewelry from JCPenney since I wasn't important enough to get a phone call to tell me how sorry they were about this whole process. I hope no one else is treated as badly as I was.

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Helen Parker - 12 d 4 h ago

0

Today is Monday 6,2020..I have been discriminated against a few times in Mankato JCPenney's no one wants to help their very rude and they wanted to give me $7 back for some $44 pants that I got for Christmas gift they're very very nasty and I saw them return elderly a Caucasian woman they asked her if she wanted money or gift card and she didn't have and have a receipt but they tells me that they can only give me $7 on a return of $44 pants because I didn't have my receipt and they were talking to me so ugly it took everything in me to not curse him out so I just walked out and said that I was going to complain on social media and I was going to call corporate again my name is Helen Parker today's date is January 6th 2020 thank you.

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See - 33 d 19 h ago

1

when I walked into JCPenney's in Lakewood California I thought I was in Mexico because the manager and employees all speaks in Spanish over the intercom and the music they play over the intercom is also in Spanish. What a turn off for English-speaking customers that don't know what the hell they're talking about, I will not return.

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Your funny - 14 d 4 h ago

5

I shop at the Lakewood jcpenney all the time and some of the managers are bilingual as well as some associates. I know a little bit of spanish myself but not too much and I always find help with no problem. So if you didn't speak spanish, all you had to do was say you spoke English and anyone could of helped you. Dont be so quick to judge on your first visit.

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Sandy Coatney - 16 d ago

1

After Checking on-line to make sure that the store in Lincoln, NE would be open on New Years Day and also checking how late they would stay open (9pm I was told) I drove to my local store to pick up an on-line order, and at 8:15 on New Years Day, just as I drove up to a parking spot near the door, the lights went out. If a store has the choice to close whenever it wants to, that should be listed on the web page. It must be nice to close whenever things are slow....from what I have read on this page it looks like a lot of your stores will be closing early in the future as it seems that customer service and honesty is a thing of the past for you.

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Anonymous - 17 d 7 h ago

0

After making a purchase of $34.86 on November 25th, 2010, I looked for the bill, but did not receive one. After calling the local J.C. Penney store and asking bout a bill, they said I would have to call their headquarters. I called and received a message that they were closed until after the Christmas holidays. I received a bill on December 30th.

I had a late fee of 27.00 plus 2.00 interest for the purchased of $34.86. I am sure the company would say they are not responsible for the mail. I never have a problem with receiving bills for my other 3 credit cards.

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BERNICE - 19 d ago

0

i am a jcpenny card holder for many years ,,,i will not be doing bussiness with them again nor will my family and friends,,,i bought my grandson 2 pair of sweatpants reg price $30.00 each ,i paid $12.99 each pair i returned them today and they only gave me $5.55 each ,,,my daughter bought me a xersion puffer jacket reg price was $72.00 she paid $24.99 i returned it they gave me $12.99 i also returned a pattern sweater fleece reg price was $37.00 paid $17.99 recived $6.49 back after returning ,,,,total paid was $66.96 plus tax ,,,when returned the clothes total they gave back was $32.65 including tax ,,,,,,i call this robbery all because i had no recipt ,,,,I WILL NEVER BUY FROM JCPENNY AGAIN ALL THESE ITEMS I RETURNED ARE ON THE FLOOR SELLING FOR REG PRICE ,,,,

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Anonymous - 19 d 18 m ago

Tried to return a ring, fine jewerly, ,and the store will offer exchange only. this is not what the return policy is. I have the receipt and it's less than 30 days. Angel at Montebello ca store said to take it to Glendale to get my money back. If they can exchange it, they should be able to return it.

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Anita - 21 d 34 s ago

0

Today I went to return a sweat suit at Rosedale in Roseville Mn that I bought for my great nephew for Christmas that was too small. The same sweat suit did not come in a larger size so I looked around for a different one. And I must have heard over the intercom at least three times that if you use your JC Penny charge card you will get an additional 20% off which I thought GREAT now I can afford to look at some name brand suits. I picked out a Puma outfit which was way more money than the previous one I bought that was too small, but they were on sale and then with the additional 20% it wouldn't be too bad! (Yes I would be spending more then initially) so I go to customer service to return and purchase and wouldn't you know after the transaction is complete the sales associate tells me the 20% doesn't work on Puma, Nike, Adidas, new balance! REALLY........you wait till the very end to tell me that? I was furious, that is NOT what your message over the intercom said. Why not be HONEST with your customers and state the truth over your intercom? This is the exact reason I stopped shopping at Herbergers (ar least 3 years before they closed their doors for good.) You continue to treat your customers in this fashion and you may find yourself in the same position Herbergers found themselves in. I will think twice before I shop at JC PENNYS again!! I'm sure one from corporate will take the time to respond to me (par for the course) NOT a happy JC PENNYS customer.

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crystal - 21 d 6 h ago

0

Hello My name is Crystal and yesterday I visited JCPenney Lakeside Mall in Metairie LA in hopes of buying a bracelet for my boyfriend. This was around 8 pm. There was one customer representative behind the register, Candance. I waited patiently while she assisted the customer she was assisting when I walked up. Then she started started helping me. A man customer walked up and started looking at jewelry across from us. He never asked for help, he was just looking at the jewelry while walking. Candance then started talking to him and left me to go assist him. I waited at least 10 minutes but I was appalled by her service. I went to Dillards and brought a bracelet for my boyfriend but came back to ask the representative her name. She said it was Candance and went on to explain that the guy brought something from her early. At this point I didn't want to conversate with her at all because she truly made my shopping experience horrible. I writing this letter because I think Candance needs help on customer service. I hope she doesn't disregard any other customer like she did me.

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