Information, reviews and public commentary for US companies


J. C. Penney Corporation, Inc.

6501 Legacy Dr.
Plano, TX
Ronald Johnson
CEO and Director
(972) 431-1000
(972) 431-1362
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Anonymous - 6 h 31 m ago


Recently At JCPenney willowbrook there has been a lot going on that hardly gets addressed. The management that is their has their pick of employees. I was getting threaten by a male co worker saying he's going to do things to me. There is not peace no one should have to walk around in fear. I was very uncomfortable working with him or his girlfriend. I reported and reported nothing was done to either one. I was on paid leave they were still there. The male would always attack me every chance he had no matter what. The last incident he had gotten in my face and was saying that "he's ready to beat a nigga up." Employees at the willowbrook location is stealing out of there and also helping their families at check out by not ringing up everything in their cart.

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Kim Williams - 10 d ago


I know writing this review means nothing and no one important will ever read it or much less give two shits but I have to get this off my chest. I have been a Penny's customer for 25 years wouldn't shop anywhere else hardly. Had my jcpennys card gold member that I loved using to get my rewards. Until this weekend. I recently paid off my balance like I do EVERY MONTH 400.00 plus balances paid off every month. Went shopping for the family this Saturday and my 130.00 dollar purchase would not go through. I called the number on the back of the card and after reviewing my awesome payment statuses and long term member they informed me that because I had recently had a low credit score report they knocked my 500.00 limit down to 100.00. And I am now being punished because I had to put some vet Bill's and a new ac unit for my house on credit. Because well shit happens. Those get paid monthly to. But high revolving. So Jcpenny decides to punish me and lower my limit to a 100.00. How sad. And ruthless. Looks like keeping a perfect payment status and being a ridiculously loyal customer means nothing. So sad. And this my friends is why places like sears jcpennys Kmart are dropping like the dead flies that they are. I left my 130.00 purchase on the counter that day. Vowing Me, my husband and my child will never wear anything from this store again. I will never shop there again. And that makes me very sad. I loved this store. I loved my card. I loved the rewards. But because life happens and I have to use my credit the final reward I got from this place was a big slap in the face. So fuck you Jcpenny. Your Lubbock store is barely alive anyway. My 130.00 may not make a huge difference or my 400.00 a month spent there. But 20, 30, 100 more of me's and I will see the end of your store here before next Christmas.

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Anonymous - 8 d 8 h ago

Honestly, if you are spending $400 a month at JcPenney, you should probably start there. Life does happen, but credit cards should be for emergency use, not life. If you are putting that much on credit, you need to re-evaluate your budget. If I was running a credit card company I would have done the same thing. You should use no more than 30% of the available balance on a credit card in order to keep your credit in good standing. Having too many open accounts, and high balances is a really good way to tank your credit. If you plan on buying a nice house and cars in the future, without having a crazy interest rate, you should stop using all that credit. They want people with good credit using their store credit, not bad credit, people who use that much revolving credit run too high a risk of filing for bankruptcy. Companies like this would rather lose 1000 of you than keep you, you are too high a risk of non payment. Just because you pay that balance off every month doesn't matter to them. That time when "life happens" and you don't pay it anymore could come. Rewards are great, but still bad for your credit to have that many accounts. The ideal way to use a credit card is to put $20-$50 and then pay that off every month, not $400. That's silly. If you have the money in your account, use it. If you don't, you don't need anything at JcPenney. That sounds like a shopping addiction. People in general need to stop falling in the trap of overusing store credit and credit cards in general. Believe me when I say, cancel your cards. Did you know that a credit card company can legally raise your interest rate just because you inquire about leasing a vehicle online? Stop using those cards. Close the accounts. Use your bank account, not your credit. It's not a use it or lose it situation until you use too much and then you are screwed. It takes 5 minutes to ruin your credit and years to fix it.

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Anonymous - 6 d 11 h ago

Here's a hint. Stop using credit. Shit. Have you not listen to Dave Ramsay? Stupid ass bitch.

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Tim - 6 d 12 m ago

Anonymous 2 (re vulgar insult): Oh, spare us your condemnation and hate speech. Care more about your humanity than your views on credit. Lighten up, pal.

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Jodee - 5 d 12 h ago


First off JCPenney has nothing to do with what the bank does to your credit line. It's b2b, business to business. At the point credit came around, synchrony bank the company that issues credit has a deal with JCPenney. Lots of retailers have deals with Banks to issue store cards. Like Walmart, Macy's, Kohl's, etc. This is not a JCPenney problem, it's a problem between you and the credit bank. Many retailers get hits for this off their score to be a great business because customers don't realize that some factors are out of associates controls, even supervisor. As I was and enjoyed so much. I am sorry about your concern, maybe the bank can do something for you, but again it is not JCPenney you should be mad at.

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Kimberly morelli - 13 d 5 h ago


I am completely shocked at how terrible my experience was tonight at Jc Penney salon at your Marketplace Mall, Rochester NY location. I spoke to an employee that works in the Salon about returning a straightener I purchased Sunday using my debit card asking if I could get cash back due to losing the card I paid with. I was told I could and to bring the receipt and my ID. When I got there the employee I spoke with stated how they changed their policy and that I am not able to get cash back I'd have to get it on a gift card or back onto my card. Apparently the employee I spoke to on the phone didn't know that they "changed their policy". The woman that came to talk to me was completely useless. She wasn't apologetic about me getting the wrong information from one of her employees. They said I could only get cash back if I paid with a check or with cash. How ridiculous is that? I will NOT be returning to Jc Penny's and now I am stuck with a $75 gift card to a store I no longer with be shopping at. It's sad to think a good customer like myself will no longer be shopping at your store due to one a return that I had a receipt for.

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Anonymous - 8 d 7 h ago

That's common sense. People steal merchandise and debit cards and then try to return product for cash. If they let you do that then they lose money. You could have lost your debit card, or you could have stolen someone's card, used it to buy some shit, and then wanted to return it for cash. People do that all the time. No one ever thinks about the other side of the coin. I get that it sucks when something doesn't go your way, but use your head occasionally. They aren't trying to intentionally pick on you, but there are reasons policies like that are in place; because in general, people suck. Hopefully not you, but the rest of us have to deal with the fact that someone, somewhere came up with a way to rip other people off. Would you or I do that, no, but we have to deal with the policy that got put into place because of it. Whining about it is not going to help.

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Anonymous - 6 d 11 h ago

You're a stupid bitch. You're literally complaining on someone who didn't know the policy changed. Lmao can you not be understanding.

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Cindy - 9 d 15 h ago


Order number (hidden)112137 Received order on Friday. Gave to my granddaughter yesterday. It was a 3 pc paw patrol leggings set. When I gave it to her, there was no leggings in it. Spoke to Asia from Columbus and she said my only option was to return it and re-order it. I have already given it to my granddaughter who is a hour away. I feel this is not my responsibility to make it right. Your customer service should take care of it. I only want what I ordered and paid for in good faith. I also went through the chat and entered all info person wanted only to be told no one available to help. Try back later. Your customer service people are not doing its job very well. I will NOT order again.

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Martin - 12 d ago


I've done 4 transaction with JC Penny and it's nothing but 's their latest little trick

Buy any item online they say CAN BE PICKED UP at your local store . They then tell you that you can cancel order within 30 minutes, however, they tell you that your item can be picked up that same day IF ORDERED BEFORE 3 pm.......then they say WAIT for email advising when to go to pick up BUT it will take up to 4 damn hours to get message......Surprise!!! Never get call then after making inquiry you are advised that item IS NOT AT YOUR LOCAL STORE and it will be shipped there........soooo you have no choice but to suck it up and wait UNTIL THEY ARE READY TO DELIVER and THEN YOU CAN CANCEL.......well JC PENNEY!!! you got me AGAIN !!! But for the last time....I wii never buy another item from your establishment and will do everything within my power to let the rest of the world know what a piece of garbage you really are and I hope that the authorities fine you for scamming people with your little scheme of and pick up but wait 4 hrs only to be told sorry you dumb ass but we hv to ship to the store and NO YOU CANNOT CANCEL past the 30 minutes but can refuse delivery THEN try to get a refund in YOUR LIFETIME........JCP SUCKS !!!

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rocsvette - 12 d 6 h ago


ordered 2 pair of Arizona jeans at the store. 2 days later I got a statement showing the purchase but items were never shipped. when I called I customer service to find out what was going on they hung up. had to drive to the store to find out any information. never got a promised email that items had arrived at store for pickup. finally went to store again picked up and then returned items in one long transaction. told my wife to give me her card, will cut it up and mail it directly to jill soltau. will congratulate her on making JCP so profitable that evidently they don't need customers with high credit ratings who pay their bills. you can see people in the store are nice but disheartened, company is run like a junk company.

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Robert Coleman - 12 d 10 h ago


I just phones J.C> Penney Customer Service to discuss an issue with Arizona Jeans that I had purchased. I have had seven pair of Arizona Jeans this year that have torn in exactly the same location (back pocket area). While I was discussing the problem with customer service and I mentioned it was most likely a manufacturing defect, the individual I was speaking with abruptly hung-up the phone on me. I will cease shopping at J.C. Penney as of TODAY!!!! I SUGGEST THAT YOU DO THE SAME PEOPLE!!!

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D.Duirkin - 12 d 13 h ago


The JC Penny customer service is disgusting. They never respond. I even sent a certified letter to the President Jill Soltau with no response. I spent $15,000 on draperies and shutters and now they have taken away my points. Noone responds whether it be the normal customer service or the corporate customer service and they are all into policy. I can imagine they can survive in business with this attitude and lack of respect for customers.

D Durkin

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Suzanne Smith - 13 d 4 h ago


I was recently in JC Penney in New Bern,NC. I love the Worthington Misses dress slacks/trousers but they hardly had any. Are you phasing out the Worthington Misses Modern Fit dress slacks/trousers? I certainly hope not! They are high quality at a reasonable price. I especially like the Worthington Denim Trousers. They have a dressy jean look and I always get compliments when I wear them. At the time I was in the store, they didn't have any denims in any size! I'm in a position to re-buy all my dress slacks due to weight loss!! Hope you aren't discontinuing that brand/style!

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Debbie Luther - 13 d 4 h ago


I have been purchasing apparel from JC Penney- mainly the Worthington business attire. The last several purchases of the Worthington trousers I've purchased have not held up at all. The elastic in the seams (pull on stretch) of the pants I have purchased are falling apart. When you look at the pants all you see is white elastic pieces coming out- and the seam separating. I pay good money and shop there frequently for attire for work. Not at all happy with my purchases and unfortunately I am unable to return them as it's out of the time frame allowed.

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CAROLYN OWENS - 13 d 6 h ago


I am disgusted by the service provided by customer service on my most recent order. Called three times and spoke to 3 different people on a shipped item that was never delivered. ALL three gave me different information. The lack of empathy and resolution is astounding. Even spoke to the manager and all he did was hang up on me, very unprofessional! UPS closed the investigation and all JCPenny said was that I had to wait. No package, no credit! NO Service! Needless to say, I will never buy from them again! I would rather spend my hard earned money on a company that actually cares about their customers and provide excellent customer service. You get what you pay for.

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Anonymous - 13 d 10 h ago


I'm really disappointed about Jcpenny stores because I love the prices and quality of the products I shop for my kids clothes and shoes there but not anymore. I've been trying to call the Fayetteville store in Georgia but no departments are answering their phones. I had to call back because they hung up on me when I was on hold for 30 min. trying to figure out where my order is because it's almost two months now that I haven't gotten a ready for pick up and no one knows where my package is. I want to cancel and get my money back but they won't do that because they said it's already been shipped to the store I can't get a refund until it gets to the store but it's been 2 MONTHS !! I want my money now !!! It's 1 o clock in the afternoon on Thursday 2/7/2019 and the store isn't answering their phone. Fayetteville,GA store has poor customer service.

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MELINDA ANDERSON - 14 d 11 h ago


JC Penney Optical in Tuscaloosa, Alabama. My husband and I had a wonderful experience with Nikeah Leech at the JC Penney Optical in Tuscaloosa Alabama. We are from Birmingham Alabama and our Riverchase Galleria Optical store has been closed so we drove to Tuscaloosa on Saturday and were assisted by Nikeah. I don't write alot of reviews but this young lady impressed us with the amount of knowledge she had about the glasses and procedure to obtain the right ones for us. The Birmingham store was convenient to us but was clearly mismanaged. As our experience there was riddled with mistakes due to new employees and lack of leadership. However, it is always a pleasure to have someone help you who is well versed in the product they are selling as was Nikeah.

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Anonymous - 15 d ago

Awful salon in Prattville Al! Do NOT go there if you want a nice hair cut-/ beware if Linda!!! Looking for minus zero star!!!!!

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Ricky B. Gaines, Sr - 15 d 4 h ago


To the Corporate Office,

As a customer, I am very disappointed with the lack of customer service I have receive from JC Penny. I placed an online order two weeks ago just for the order to be shipped with 1 curtain panel out of 4. I had to cancel that order and reorder the other 3 curtain panels shipped to a local JC Penny Store. I have not been given the common courtesy to let me know after all the inconvenience where my product is. I need my order resolved because there was no issue charging my card in two separate occasions.

Very disappointed!

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Leo Montanez - 16 d ago


Hi my name is Leo I have been looking at how major retail stores are disappearing because of Amazon . I have a great idea to help JcPennys regain its position in the retail world . It's time to restructure how you sell and compete against amazon it's time to bring back a retail store that was way ahead of its time which was service merchandise . If JcPennys used the same business model and call the store JcPenny online the customer can go to the store look at thousands of items order what they want and get it delivered to there house . You can offer incentives discounts ect. You see you don't have to carry inventory in the store just thousands of items so the consumer can look at it and order it in the store and get it delivered . Amazon has one big problem a store to represent the item so the consumer can see it a person cannot remember thousands of different items we need a store to represent product cloth toys ect. Thank you

Please sent this information to your President and CEO . Thank you

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Pam - 17 d 6 h ago


I love JCP and shop there all of the time. I often even thank the salespeople for being open for me to shop more than they thank me for coming in to shop. I get such good deals! I like their sales, the rewards that are emailed to me so that I don't have to take care of paper, and the rebates. I do have a small problem, however. After this past Christmas holiday, I was very disappointed to find that they didn't honor one of my rebates because it said, "product limit exceeded." I had four rebates all together but on different products. I wish they would be more specific on their exclusions and make sure that the sales people tell the customer when they are exceeding their rebate(s) when they check out. If I had known, maybe I wouldn't have bought that last skillet!

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Jim - 17 d 8 h ago


Went to JCP in Danville, VA several times over the past two weeks, today being 2/3/19. Looked at the Hives & Honey Jewelry Armoires.. Was interested in buying one for my wife.. The last time I WENT TO THIS STORE, They had posted a price of 60 % off. It showed the original price of about $1200.00. A label that was on the case showed a price of $999.99. A label UNDER THIS LABEL was for $799.98. When I got home I called To speak with some one in mgmt The reason I called when I got home is because the manager wasn't working the day I was in the store. Called and talked to the Asst. Mgr. Told her about the price differences. She said the reason the $799.98 mark up went to $999.99 Was because JCP had to make a profit. I said crap on this mess. Went to my computer and started searching. I found the same Hives & Honey jewelry armoire for $224.00, Shipped FREE to my house. JCP, you had better start doing something for the CUSTOMER . It ain't long until.....

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Janet - 18 d 10 h ago


Customer service has decreased in quality dramatically. As I stand here in line in the .com dept of the store in McDonough, Ga AGAIN I've been waiting for over 30 minutes in line. 1 cashier in a Saturday afternoon. Plenty of associates walking around, she called for one came. I'm fone with JCP.

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