Information, reviews and public commentary for US companies


J. C. Penney Corporation, Inc.

6501 Legacy Dr.
Plano, TX
Ronald Johnson
CEO and Director
(972) 431-1000
(972) 431-1362
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Gilbert walls - 15 h 38 m ago

I worked for jc penny's in the 80s I need to see if I have a retirement for my selfie thank you Gilbert Walls (hidden)

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Joni - 17 h 24 m ago


I just had a horrible experience at the Tuscaloosa store. I did my shopping last night and was not given all of my items that i had paid for. I returned today to get a refund for the items I did not receive and I asked if I could also use a coupon that I had forgotten to use last night. The manager, Keri just kept giving me excuses to why she couldn't take my coupon. She then proceeded to give me my items and rushed me out the door. I spend too much money in that store to be treated in that way. Horrible horrible experience.

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Yocksabel - 1 d 17 h ago


Your company customer service is the worst. They can never track a package. I have spend nearly a thousand in a month on goods with you're company, and your customer service can't even track a package. After the fact that I paid $25 for next day shipping. Never again I am buying from Jcpenny!!!! Never.

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Karen Petrosky - 2 d 19 h ago


I wish to file a complaint against the jcp beauty salon Steubenville Ohio. I paid for a perm for before my sons wedding and there was no curl on the top and sides at all!

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Lisa - 3 d 51 s ago


Well well the Penney's in Tallahassee fl should be closed!! It is nasty beyond words. The restroom looked like someone had bleed all over the stall. Dressing room doors did not lock. No one there to help you with anything. Brand new bras hung on racks covered with filth. Ive never been in a Penney's store that is this disgusting I pray we have not contacted anything.

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HBNelson - 3 d 14 h ago


Dear Sirs, Years ago I bought Chris Madden Home Collection sheets from your store and have been so pleased with them. For a year now I have tried to buy the same sheets for every bed in my house but cannot find them. I have spent hundreds of dollars on other brands of sheets from your store only to be disappointed. Will you ever bring those sheets back? Perhaps you have them under a different name and I haven't been able to find them? I am so disappointed I cannot find them. Thank you

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Anonymous - 3 d 19 h ago


The store in the paddock mall in FL treats their employees like garbage. The store is unorganized and cluttered.

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Greg - 4 d 18 h ago

How do I get My Products into JcPenny

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Mely Butler - 5 d 6 h ago


Mely Butler,

She works @ Northgate mall JCPenny Jewelry

Specialist. She was very helpful and kind. She help me make some last minute decisions, matching earrings and necklace with the picture of my dress on my iPhone.

I thank God she was there and was glad to be of help . Help in these days in these days are hard to find.

Thank You

Mely Butler & JCPenny

Your Truly

Mrs. J. Sims

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Gabby - 27 d 8 h ago


I read through some of the letters and I am sad to say that the customers do not know how to write. Many of the sentences do not make logical sense, and the spelling is not correct for several words. I was embarrassed for you.

I would suggest that you check your spelling and get help with sentence structure. It is not hard, but you do have to make an effort. You can easily go online to get help. I do not write perfectly all the time as well, but I check myself when needed.

Best of luck,

Another customer

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Anonymous - 25 d 11 h ago


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Sable - 22 d 13 h ago

It's a good thing you live in this century ,when many centuries ago they spelled words how they sounded, and there was really no "standard" of spelling some words.

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Gabby - 18 d 10 h ago


What the hell are u talking about

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Anonymous - 13 d 13 h ago


Lol Gabby you're not an English teacher and this is not a school. Your comment is just the same as telling someone at a grocery store who's complaining about bad customer service that their hairstyle was bad. Well no they didn't go to the grocery store to showcase their hairstyle. You are way off my dear.

PS: What people leave on here are not called letters, they are called reviews or comments. I would suggest that you check your comments next time and get help with proper use of terms. Touch! *Wink*

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Anonymous - 10 d 16 h ago


Stop being stupid

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None of your busniess - 6 d 18 h ago


Are you an idiot? This is a place to complain about the place not get some lecture from another customer.

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Anonymous - 5 d 11 h ago

For you to make a comment on a person review about there sentence structure you were sent by jcpennys. Jcpennys have poor serve and no value clothes. So, go back and tell jcpennys get right, trsin right, and treat customers right..

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Lynn - 5 d 13 h ago

Went into JCPenny's in West Hartford, Ct. I can sure see why your company is doing ringers 5 leaning on counters in jewelry area....would not ring. 6 in cosmetics no customers. would not ring......l ringer at 3 locations with at least 12 people in each line...I waited in all three for at least 20-25 min. each/ Items rang up incorrectly...marked 17.99 rang up at 54.99...She was too busy to check price since she was alone. No management presence on the selling floor. I am retired and was a store mgr for 35 years with Macy's and Nordstrom....I was informed the store manager was off by someone by the name of Amanda.....she did not know the store managers name. Chris somebody she said...???????????????

Flagged for review. 
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Kadub - 5 d 18 h ago


I purchased a pair of emerald earring with a ticket price of $11,999.00 yes that's correct $11,999.00 at jcp. They were on sale, so I actually paid a little over $1600.00 for the earrings. For insurance purposes, I had the earrings appraised the true value of the earring is about $900.00. I was robbed by jcp. I called the corporate office and the person hung up the phone on me.

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Anne R from new york - 6 d 8 h ago


I had a very bad experience in men's dept of the j c penny store in Woodbridge New Jersey store the other night. Waited on line for twenty mins there was two cashiers both doing returns. Both cashiers could not handle the returns did not know how to issue credits on store cards. They called for mang three times final one showed up and could just about helped them. And I was the third person on line and had to wait all that time. When they rang me up I had to tell cashier to press button so I could pay. Asked for manager to complain she called an again no manager came great customer service. I left store complained to manager in women's who did not help and was rude. Wrote to customer service and still never heard back. I am sure they are handling this issue. As a card holder I really don't think I will be shopping in there stores for long time, there are many other stores who treat there customers better.

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MariaC Fullerton, CA - 6 d 19 h ago


I have had a JC Penny credit card for 44 years and they tell me that they do not have the right SS# for me so they can not give me any information on my account. Somewhere in all the transferring of account information to the bank that now does the credit they must have messed up. I spend thousands of dollars a year and when I forget my card, they can not help me because they say they have the wrong SS#. I can not talk to anyone in JC Penny about this because they apparently outsource everything. I just closed my account, their loss of revenue. This is why JC Penny is struggling so much in today's market. If you can't help a customer with 44 years buying there, my only option was to end this relationship. NO MORE JC Penny for me.

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Cheryl Kaster - 7 d 40 m ago


Live ft Myers FL. Shop Penney's edison mall which opens 10 am weekdays. Yet sales clerks in curtain drpt don't show up until noon. Has anyone in corporate heard of customer service?

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Danielle in TN - 7 d 12 h ago


The customer service is awful! I have been a long time customer, spending several thousand dollars with JCP. I called about sending a pair of shoes back (as I live almost an hour from the closest store) and was informed that I would have to pay shipping to send the shoes back. A cost of nearly $10. I've had to go to the store 3 times over the last 3 weeks to take clothes back because, even though it's the same style and size only a different color, didn't fit. I'm tired of spending my time and gas running back and forth when I work 2 jobs and have one day off. So much for treating loyal customers right! You've lost my business and I will make sure to let everyone I know that ships in your stores. Your reps in customer service need to learn how to speak to people. Each one I spoke to were talking so fast I had to ask them to repeat their names and were rude and seemed as if I was bothering them by even calling. This includes your supervisor Melissa who absolutely refused to try and come up with a resolution for my issue and kept repeating "these are the only 2 options".

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Their customer service totally sucks!!! I called 4 different stores and not one person physically picked up a phone to say hello or anything. All I got was an automated system that transferred me to the department I wanted, but no one answered. When I worked in sporting goods sales over 40 years ago, we provided excellent customer service because it was expected!!!!!

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Granny - 7 d 20 h ago


I filled out a credit card application and it was accepted. I received a rewards card in Spanish. My email correspondence they sent me with a no reply address was also in Spanish. I do not speak Spanish nor do I look like a Latino - I have a fair complexion. I have traded with Penney's for over 50 years. I do not understand how this happened, but I am trying to locate an English speaking site so I can cancel the credit card. Thank you.

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