Information, reviews and public commentary for US companies

 

Jack in the Box Inc.

Rating
0.746032
Web
http://www.jackinthebox.com
Related
Qdoba
Address
9330 Balboa Ave.
San Diego, CA
92123
Contact
Linda Lang
Role
Chairman, President and CEO
Phone
(858) 571-2121
Fax
(858) 571-2101
Employees
25,700
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Mesha - 1 d 6 h ago

0

The location in sealy,tx is poor lack of service didn't give a receipt and my order was not right they said it wasn't no manager on duty to give me my money back

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Sammy Ward - 4 d 29 s ago

1

I'm in Houston Texas and the jack in the box on FM 1960 and Lee road sucks the sign says hand made shakes very thick but every time I come here the damn shake is like water @ they claim that they can't make the shakes thicker they suck sad to say that

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Kristen - 4 d 7 h ago

5

I love jack in the box... but sometimes I think there is things that make no sense. Today I went to jacks and I saw that they had a 5 piece spicy strips meal for 7.79 I love spicy but wasn't feeling like hot today so I asked if I could turn the 4 piece regular strips that are 7.89 in to a 5 piece they informed me that it would be 2$ more to make it a 5 piece lol so you want me to pay 9.89 for 5 regular strips but for 5 spicy I can get them for 7.79 smh. I think that sounds so ridiculous!!!!!! Maybe jack needs to give me a job at corporate if they can't even make the menu make sense

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Anonymous - 4 d 13 h ago

0

JIB at 11820 Evergreen Way, Everett, WA 98204 has filthy and rude staff including the manager. Be forewarned of snarky attitudes, yelling/argumentative staff, 30 minute drive thru and it gets better with cold burgers and fries! Yuck, crap and rejects are even far nicer words!! I tried resolving by phone when I got home, but no one answered and just rang through. Wrote the company for the poor and horrible customer experience. These staff should never ever work with people for humanity's sake and well being of others. Just saying...

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Jazzy - 5 d 11 h ago

1

Hours was missing from my child's paycheck. He was paid friday on a regular pay day when he noticed the money was missing , he called about it and they told him that the money would be there the following day (Saturday) and come and pick it up, when he got there on Saturday, there was no check there for him. They gave him no explanation. He continue to call about his payment just to get the run around. So, i eventually had to call this past Wednesday on behalf of him, i was told his check would be there that day via UPS OR FED EX. and if it wasn't then to call a specific manager by the name of Maria. I called Maria this morning and she told me that "There is nothing that she can do about it." So, I, Then contacted an Attorney friend of the family and she told me to call the labor and workforce. My son is 17 years old , he should not be experiencing this, especially for money that he worked for. The Jack in the box employees was rude and lacked Customer Service dealing with me. They also told me that they would give me the Corporate number and then did not and told me have a good day and hung up in my face.

Nashville, Tennessee

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Upset Customer - 6 d 9 h ago

0

Jack in the Box in Oak Harbor, WA is terrible. I was the only person inside. Had to wait 5 minutes to even get my order placed while employees and the MANAGER were preparing food and bags. Finally got my order in and after 10 minutes still didn't have my order. I told the Manager to make mine to go now since I was running out of time. He said that had a big order and that's why I was still waiting. They hadn't even started my meal! Finally I told the Manager to cancel my order. He took my credit card and then handed it back. I asked where my credit receipt was and he said he couldn't give it to me because it was his copy. What the heck - customers always get credit receipts.So I ended up taking a picture of the receipt. He could care less that I was a disappointed customer.

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Cal - 7 d 2 s ago

0

One of the worst jack in the boxes in Arizona l, they literally have 2 people working the drive thru and said we are not serving any breakfast or breakfast jacks because they don't know how to make them

I don't understand how that even happens when that is one of the most popular items on the menu during the evening Hours.

The workers don't even tell you before you start to order breakfast items.

99th ave and lake pleasant pkwy

Peoria, AZ

10:30 pm

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L.klein - 7 d 3 h ago

0

Wow just had the worst experience at the Jack in the Box in Midland Texas on Rankin Highway. Asked for cheese sauce on the side and was told that I could not do that I had to have it on something so I told them fine put it on my fries when I got my order there was no cheese sauce they said oh we thought you didn't want it I said no now I want it and I want it on the side they said that the manager only spoke Spanish bulshit and then all of the sudden nobody would come to the window at the drive-thru and I sat there waiting for cheese sauce for 10 minutes and they went hit in the back I finally drove away I will never go back there absolutely horrible and I'm sorry but if you're going to hire management that doesn't speak English maybe you need to have classes that teach them how

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Anonymous - 8 d 7 h ago

0

48th McDowell location has had their EBT machines done for 2 months half of the people in that area are on food assistance and the homeless survive off of the hot meals. Very sad

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DR ELAINE SHAPIRO - 8 d 7 h ago

5

I wrote a lengthy synopsis, but I'm unsure if Jack in the box received it was at a jack in the box and I ordered four shakes. Bella made 2, The Trainer and the other two were made by the girl she was training, Chelsea. As soon as I left the building holding 2 carriers, I put my keys in 1 carrier weighed 1/2 lb. by Bella which was fine. However, Chelsea completely forgot the need to secure the bottom flap and the carrier went crashing to the ground, breaking my brand new iPhone (l paid $1400 in full from Verizon).I can understand that Chelsea having just started working improperly spread the carrier but forgot to put the bottom flaps together properly and my new iPhone broke and the 2 shakes in the faulty carrier fell all over the front of the store.Bella came out and said it was both of their faults and gave me the number of guest complaints.I have a fear that though what I am saying is true and witnessed by Bella , Mitch, at(hidden) I feel is so antagonistic and adverserial that I feel these girls will feel intimadated fearful they would lose their jobs which he alluded to perhaps wanting this to play out according to his agenda where everyone involved is to blame but fails to understand a company is responsible for the mistakes of their employees. DR ELAINE SHAPIRO (hidden) email (hidden)

I spoke to the rudest man today "MITCH" who instead of concentrating that as a surgeon I can not be without a phone. I called him about seven times, so the time lag is not my fault. The phone costs $1400 per Verizon. I had no choice but to use my ins. for a new phone(a deductible $199 , \

The reasons that Mitch does not want to pay for my phone are ludicrous reasons:

1. you should not have put the phone in a carrier but I only have 2 hands and my keys which was 1/2 lb made by teacher Bella never fell.Chelsea, the new girl was being trained by Bella but Chelsea failed to secure the bottom of the carrier. Bella, the teacher and Chelsea the trainee admitted it was their fault because as I left through the front door Bella saw what happened, the one that Chelsea made broke open, and the shakes and my brand new iPhone crashed to the ground. Bella assured me that if questioned she would tell be honest and say, as she told me that she felt responsible since she was supposed to supervise Chelsea.

I do not want to get into everything Mitch said that was rude but to tell me I am not supposed to put anything in these carriers is obviously not realizing that the carrier Bella made was of total heavier weight, but it didn't open up a minute after I left like the one Chelsea did. She is new and mistakes happen but as a surgeon ,I need my phone or the hospital can not reach me and in my specialty that means people can die if I do not have a properly functioning phone and that is why I had to lay out the money for this $1400 Iphone because Mitch said today was to distant to this incident. However, I called him 7 times before I spoke to him for the 1st time today and again l called him.

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John Metcalf - 9 d 5 h ago

0

Jack In Box on 1491 6th and Sierra in Norco often irritates customers .. (See social media posts) .. Told speaker guy we were using register 2 for 1 Jumbo Jack coupon. He responded, "I'll have your total at the window." .. At window, gave him coupon. In a moment he gave wife, who was driving, the total; and she gave him her debit card. At home, when I pulled receipt from bag, saw he had charged us full price. Called the phone number on receipt, (hidden), and found the number to be disconnected. Did Google search for Jack In Box 6th street in Norco and found the same phone number (Jack in the Box

WebsiteDirections

Save

3.9

313 Google reviews

$Fast food restaurant

Burgers, chicken, tacos & breakfast items fill out the menu at this fast-food chain.

Address: 1491 Sixth St, Norco, CA 92860

Hours: Open 24 hours

Phone: (hidden)

Menu: jackinthebox.com

--------------- Appears they are fending off dealing with customers in this manner .. on the up side ,, food delicious and quickly served. .. when I mentioned this at a Norco gathering, several people laughed and said that the phone used to be connected to fax machine and it was impossible to reach anyone there.

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Eye spy - 10 d 5 h ago

The jack in tbe box at 7447 Spencer Hwy, Pasadena, TX 77505 the ENTIRE night crew was SMOKING WEED IN THE STORE!!!! This BIG blond fat guy was toking like a chimney as we came through the Drive through!!!

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Anonymous - 10 d 8 h ago

Me and my family we're waiting for two tacos and three burgers, and we waited about thirty minutes just for that small order while everyone around us was getting orders, I'm very unpleasant vist food was. Raw vally hi 410 San Antonio t x

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Evie - 10 d 8 h ago

1

I just went thru the drive thru after dropping my sick dog off at the vets office I ordered a burger and an ice water the gal in drive theu was so rude it brought tears to my eyes. After having dropped my dog off it would have been nice to see a happy face. This was at the jack in the box in Atascadero Ca

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Mrs.C - 10 d 9 h ago

0

I Went To Jack N The Box In Hemet Ca On Florida Ave And Sanderson Had A Coupon For A Free Jumbo Jack With A Purchase Of A LG Coke They Told Me That They Couldn't Honor My Coupon So I Asked To Speak To A Manager Who Was Named Lisa She Had A Very Poor Attitude Was Very Rude And Snatched My Phone From My Hand To See The Text Coupon So At That Time My Husband Said She Was Being Very Disrespectful So She Then Throw My Phone Back At Me And Refused SERVICE I Then Asked For Headquarter # And She Then Slammed The Drivethrew Window In My Face Very Horrible Service Some People Need To Be Fired Before They Get There Butt Kicked Very Very Bad Service!!!!

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glenn stewart - 11 d ago

3

So here's the thing...I'm a 40 year customer, and I love your stuff. You're my favorite fast food restaurant. On facebook I got a thing offering 12 tacos free for sharing a positive post...I fell for it, did it, but never heard back. That may have been a scam that you may not have known about. I get email alerts because I subscribed to get offers from Jack in the Box, but navigating the 'offers' is a labyrinth anyone would quit early on. A recent message I got offered 2 tacos (I'm addicted) for free w/a purchase...but after clicking, and being re-directed (yes, I entered my contact info, got over that barrier to the offer), I honestly never got to the tacos...Oh, I got 'free burger' offers, 'breakfast all day," etc., etc. But no tacos. You get the idea. This is bigger than your IT dept, and your social media experts' machinations to optimize the internet...the 'dog food is failing,' as the old advertising adage goes, because "The dogs don't like it." What you wanted me to know, and your generous offer to get my attention was lost over nonsense...I'll keep buying your product because I like it. But I'll die, and you'll need replacements:-) My best, Glenn

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James Powers - 11 d 7 h ago

0

The Jack-in-the-Box on Hilldale in Madison Avenue Sacramento California never cleans their bathrooms always has a soda machines off poor customer service bathroom is so messy somebody call health department if nobody else will I will

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Bruce Boutte - 11 d 9 h ago

0

I spent from 12:15. Two 1258 inline at the DuPont Washington Jack in the Box the lady said she had two trainees in there when I got my burger it was so inundated with ketchup it was pouring everywhere oh my God are you kidding me is this how you want your company represent it tried to call the owner he won't even answer his mailbox is full Bruce Boutte Olympia Washington

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Mark P Bowers - 12 d 10 h ago

1

Mark Bowers, I went the Jack in the box on Pleasant Ridge Rd approx. 12:45, told the girl who took the order I had a coupon for a free Jumbo Jack with purchase of a Large coke. She quickly took my card and rang up the transaction with my phone in hand with coupon. She handed me the coke but put the burger on the counter, as her manager had to fix overcharge. When her manager handed me my card, she said she would have to keep my receipt. I left the window after putting card in my wallet. Got home and realized she didn't give me my food. I drove back up and waited to utilize the drive up again, I told the girl I hadn't gotten my food. She asked what had and said we'll remake it for you. When I got to the window, she went and got my food and handed it to me. I live less than a mile away, the hamburger wasn't re-done it was cold. I refused to go back a third time. Couldn't call anyone because I had no receipt. I am really ticked off. I feel very disappointed no attempt was made to offer any kind of compensation or resolution for this matter.

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Anonymous - 12 d 7 h ago

Well this is not their complaint line ... its a spam page. .

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Anonymous - 13 d 10 h ago

0

Cheyanne

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disappointed - 14 d ago

0

i think that its crap that you all dont have an actuall person to talk to about your locations and the managers. That tells me that you only care about the money and not customer servic. What a shame

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dissastified - 14 d 3 h ago

0

ok so i went to jack in the box on warmsprings and marks in henderson, Worst service ever. I wanted to try the new strips so i ordered them. I paid 6.99 for them.. I was in drive thru. So i checked to make sure i got everything in the bags. The strips were burnt. So i went back in. They made me another batch. While they were cooking one of the persons working there told the girl cooking to pull them out.. they told him they wouldnt be cooked if they did. So when they gave them to me they looked fine. So i left. When i got home i tore one in half to make sure they were cooked. To my surprise they started to drip really bad oil they were juicy. So i called the mgr, i told her what happened. She did not offer me a refund so i asked for the corp office number. She put me on hold then she hung up on me. So i gathered the food and had to drive back to the location. She told me this is what her chicken looks like when its cooked.. Bull crap. This is the worst service ever and i will never eat or go to another Jack in the box again and i will advise my family and coworkers. If you cant run the restaurant like its suppose to be and cant control or make sure employees do what suppose to . then you shouldnt be in the business

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Kimberly Erickson - 14 d 14 h ago

0

This is my only option to contact corporate because the website wont even allow you to click the "contact jack" option. I would just like to express how disappointed our family is with the choice to double the price of your kids menu. My son is autistic and with that comes limited food options. Your chicken nuggets are one of the few things he likes, and we go just about everyday. With that being said the price hike is not only unfair, it will definitely hinder my family going there as much now. He also like McDonald's and i feel the ONLY competition you have againat their kids meals was price. A gradual price hike is one thing, but to DOUBLE the price over night is unacceptable. VERY DISAPPOINTED! And several of my mom friends feel the same. I can only hope the loss in business will make prices fair again. I mean really? You get 5 nuggets that i can buy at aldi and like 10 fries...stop price gouging! The rest of your menu prices are already ridiculous as it is. We will no longer be visiting your establishment. And word of mouth is toxic...remember that!

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D. Child - 15 d ago

5

I was so happy when JIB finally came out with a delicious burger called the Patty Melt just to be so disappointed when you stopped selling it. Please bring back the Patty Melt ASAP!!! most fast food Resteraunts service kids and teens, JIB does great in that area but has always done wonderful with the adults. The Patty Melt is a great adult (elderly) meal. It just melts in your mouth.

So I'm begging you to please bring that back.

Thanks for your time,

D. Child

The grandma that doesnt mind taking the kids there as long as she gets the Patty Melt

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