Information, reviews and public commentary for US companies

 

Jack in the Box Inc.

Rating
0.72043
Web
http://www.jackinthebox.com
Related
Qdoba
Address
9330 Balboa Ave.
San Diego, CA
92123
Contact
Linda Lang
Role
Chairman, President and CEO
Phone
(858) 571-2121
Fax
(858) 571-2101
Employees
25,700
General profile image

Shocker - 1 d ago

2

I went to jack in the box drive thru and got my family meals for lunch. I paid for the 3 meals and the cashier gave me our drinks throug the window and told me to pull over around the corner until our meals are ready. We parked and took a sip of our soda pops and the were flat.. so when the employee "Roger" came out to give us our meal I handed our drinks to him and told him if he can please change the soda cause it's flat. He gave me a look and told me"Ohhh No honey! If you want a different drink you go in there and get it yourself! I told him he is the jack in box employee, it's his job . He took our drinks but came back with the same drinks. He lied when I asked for his name and said "Lee" but I finally got his real name. I have never been disrespected that way. If he doesn't like to attend customers he doesn't need to a job at jack in the box where you are around customers if all kind every day. I won't go there anymore

General profile image

gm - 1 d ago

0

I went to jb in sanger ,ca got ten tacos the grease was poring out of them also the grease was rancid the worst tacos I've ever had from jack my wife got sick and threw them up about a half hour later you guys suck never again!!!!!!!!!!will I eat at jb

General profile image

anonymous - 3 d 23 s ago

Aloha! I went to a JIB in Mililani Hawaii drive thru with a $6 coupon for a Brunchfast . The order taker "Rita" was not aware of the coupon I was talking about as I saw totally different expense charge on screen. Order taker then told me to "just drive forward" . So I did and explained with my coupon at hand. From that point onward "Beth" the manager took care of the order processing and said its going to be $6.28. I handed over $7.00 to her. Beth handed me the coffee first. and checked that I wanted only 1 cream and 1 sugar with coffee. Beth handed me the cream,sugar, and stirrer in a small paper pouch. Beth walked away from the drivethru window without giving me my change and receipt. Beth said they are still working on my homestyle potato tots. I said "ok". ThenRita the ordertaker comes back with the rest of my brunchfast order that was nice and hot. That's when I told her I did not receive my change back from the $7.00 and receipt from Beth the manager. Beth from the back yells at Rita and said " I GAVE HER HER RECEIPT & CHANGE ALREADY!!!!" Because Rita said she could not find the receipt on her end . So I told Rita that I will go home and look carefully into my bag , purse, and car for the receipt and if I can't find it I'll come back for it as well as the change. That's when Beth yells to Rita " OHHH, JUST GIVE HER CHANGE BACK '"...I refused to the the change back right away to prove a point. HONESTY Is an "INVALUABLE'"trait to have more than the the $.72 JIB owed me. Beth seriously need more training in following protocols and work ethics especially since she is a managing a team of a successful fastfood joint. Just FYI I looked thoroughly no receipt or change found. I went back to JIB spoke with Beth and she apologized and said " I'm sorry but, I did not have the receipt and could not find it on my side". I told Beth that I would report corporate about her behavior ...so here I am reporting it to you so you can please rectify this situation. Mahalo nui loa for your cooperation.

General profile image

Confused - 3 d 4 h ago

2

I went to JiB in Yuma AZ with a 2 for $5.00 coupon. I gave this to the drive thru employee along with a $1.00 to cover tax. He informed me that he would need $5.42 to settle the bill. I find this confusing. Can you explain?

General profile image

Anonymous - 4 d 3 h ago

Hi my name is erreonna yesterday I called to get my food its was a number two just the burger bacon chedder Fry's and Oreo shake they made my order wrong

General profile image

kimani - 5 d 3 h ago

0

why is it that people of all races eat at your restaurants in all your moreno valley ca stores and are not represanted ther seem to be a discrimanated hiring pratice at all these stores there are no whites ,black ,or any other races employed at any of these stores that is not right this is not a race subject it is a hiring subject why are people other than lations only employed at your stores

General profile image

Anthony B - 5 d 4 h ago

1

Went to Jack in the box on 11/12/17 at 3:48pm. drive threw window person was very nice. got the food. We drove in the back to check it out. Found out the Rib burgers was made wrong. I said NO CHEESE and NO MAYO and they put CHEESE on it. My wife had to get out of the VAN to go inside and spoke to the Manager and show her. She was very RUDE and said you said this, No I said that. In front of many customers calling my wife a LIER. Give it here I'll fix it so rudely. When we got home the Manger just scraped off the Cheese and put it together... We were so upset we just THREW THEM AWAY...People like this we just don' t need to deal with...IF you can't hire polite people it is easy to go next door to Sonic or Wendy for our meals... They do have good food and nice mangers...If you like to call me or a written report on this manor I can be reach at (hidden)

General profile image

Cindy Dyer - 5 d 15 h ago

4

Hi!

I just had your All American Ribeye burger. I really liked the flavor.

BUT, I found 3 bone pieces in it. Scary, I don't want to break my teeth. PLEASE solve this problem. My Jack In The Box is in Dublin California. My husband had one also. His was fine. Mine was marked Special. I didn't know that meant WITH bones. I thought it meant WITHOUT onions. P. S. There were NO onions!

General profile image

Karen Lord - 5 d 18 h ago

5

Make a monte-cristo breakfast sandwich: You already have the following: crossant, butter, grape jelly, swiss cheese, bacon just add the Philadelphia cheese. Wow! it's delicious.

There's a catch to my idea, I would like $250,000 compensation for my idea.

Karen Lord

661(473)3216

General profile image

Sub par service - 7 d ago

0

Gardnerville, NV

The employee named Leah at the Jack in the Box in Gardnerville,, NV is so unfriendly, rude & disrespectful to the customers who utilize drive thru. She has no customer service skills & acts like we are bothering her when we are ordering. I The first time she was rude, Shea wasn't wearing g a name tag so I asked her what her name was & her response was, WHY??!! Do you think I am being rude to you?" I was in shock, it was very unsettling & she just stared at me with this horrific stink eye glare. It's very sad that the management there does not notice how she talks to & treats the customers. Shame on this store;( two thumbs down for sub par customer service;(

General profile image

Lonnie Dowdy - 8 d 4 h ago

0

The jack n the box sucked the food was cold the time was 18;54 it was on Argonne n Spokane valley i will never eat at jack in the box again the manager was rude to me and the cook last night was wipeing his face as he was cooking rhe food

General profile image

The customer that simply eanted to use the facility before making any purchase - 11 d 5 h ago

Thw bitch at thw four corners address in lake elsinore was fucking rude. I walked in to use thw restroom before my ordet was placed. Shw turned her back on me more than 3 times without any aclnowledgement or greetings. After trying "Excuse me?" 4 different times to get her to even look around, she atill did not acknowledge or greet me. "Excuse me..."...by now I had tried both bathroon doors which said vacant. I went back up to the counter to ask that the bath room door be opened. She said yes, if tou make a purchase. Oh really? No shit! "Yes of course. But I have to use the restroom first." "Uou have to make a purchase first." "I have to use the bathroom begore I can make any purchase. Can you open the bathroom door!?" The bitch turnwd her head to say I have to make apurchsse again. The most incredibly WORSTCOSTOMET SETVICE IN MY ENTIRE LIFE! ...No apologies. No replies as to company policy as to why tbe bitch would not simply open the bathroom. Honestly ... I evwn callef nack to adk for the manager who conveniently gad no arrived yet. She gave me some nullshit story than said if I wantef to come back in.. Come back in!? What the fuck would aI want to come nacj in for? So she can play high and mighty ad thw bathroom door gaurd? Is this how employees get their kicks? Thete wete other employees looking at her ad if in question as to why she couldn' t dimply open the bathroom door. When I called back to get the name of the mgr. And ask who this high and mighty contorted drive thru phone madter was, thete was a person with an almost pleasant voicw clqiming to have been the person in question. The bitch in question was kust that, a BITCH) AGAIN...THE WORST COSTUMER SERVICE IN MY LIFE! SHE wouldn't even answere the phone after the first conversation of no aplogies of the wotst customer service I'd ever had.

Flagged for review. 
General profile image

JC - 12 d 2 h ago

0

I went to store #374 in Tacoma WA on Saturday. I needed some food in a hurry. Right....There was a family of four and a single man in front of me. A man came in while we were waiting & ordered a coffee & a milkshake. Cashier said the milkshake machine was broken. He said "but I just saw a guy walk out the door with one." She said" it takes awhile for the machine to refreeze." WHAT????? A lady came in & wasn't even acknowledged by the cashier. She left. Then a man came in. Same thing. She didn't even say a word to him, nor did she make eye contact with him. He left. Then after I had WAITED ALMOST 20 MINUTES, I finally got my food. I asked for my receipt that I didn't get when I ordered. She went to the drive-thru register & brought me back my receipt. Problem? It was a reprint, not the original receipt. When I told her that I wanted the original, she said the original register wasn't able to print one. It was broken. Today I tried to call JIB Corp. Customer Service. I was told by the receptionist that "we don't have a Customer Service dept, anymore, you have to go to the website." I asked to speak to a supervisor. Waited on hold for about 5 minutes only to be told that she was unable to find a supervisor!

General profile image

Think I'm Going to be Sick - 14 d 10 h ago

Jack in the Box in Santee CA Magnolia Ave. I was at the drive thru watching an employee fill a mop bucket with water from the hose and walk to the street. Curious, after receiving my order I stopped on the street to watch. I watched your employee make three trips filling the bucket and emptying it into a trailer parked on the street. I was unable to eat my food knowing that someone who handles food was practicing homeless. The trailer has been parked out front of the resturaunt for over a year. There is no way this trailer is large enough for a shower and without any hookups where is your employee showering? Is he showering? How can you allow someone to live in front of your resturaunt? This appears to be overly unsanitary how is this acceptable? Your employee is a disgrace to the whole Jack in the Box resturaunt chain

General profile image

Keith - 14 d 18 h ago

0

Worst Drive thru experience ever! I was refused service because I said "whatever" when the employee was unprepared to take my order and asked me to wait. I won't be going back. Eastvale CA.. 11/3/2017 7:00 PM

General profile image

Anonymous - 15 d ago

0

The worst!

General profile image

douglas heffington - 15 d 18 h ago

0

I just received the "WORST" CUSTOMER SERVICE " I HAVE EVER RECEIVED IN MY LIFE AT YOUR AUBURN CALIFORNIA JIB ON LINCOLN WAY.

NOT THEORY FIRST TIME THAT FOR ONE REASON OR ANOTHER GIVEN ME THAT I COULD NOT ORDER A RICE BOWL.I AT THAT POINT WAS FORCED INTO ORDERING SOMETHING I REALLY WANT. FROM THAT POINT ON TILL I RECEIVED PART OF MY ORDER WAS 20 + MI BECAUSE SHE SAID SHY HAD DROPED ON THE FLOOR ONE OF THE SIX MONSTER TACOS I HAD TO ORDER THAN AN ADDITIONAL 8 OR 9 MONSTER THAN HANDED THEORY REPLACED TACO WITH NO BAG NO SORRY FOR THE IN CONVENENCE. LOOKED AT ME ANDROID SAID.." DID YOU WANT A SUPERANTISPYWARE BAG FOR THAT?

I AM A 63 YEAR OLD LIFE TIME CONSUMER OF JACK IN THE BOX PRODUCTS

ON TILL THIS MEAL, ON TOP OF ALL THIS " NON CUST SRVICE" EXPERIENCE PART OF MY ORDER WAS MISSING AND COLD, BARELY COOKED AT ALL.. IF ANYONE AT CORPORATE THINKS THAT THE LACK OF MY PATRINAGE FROM HEAR ON IS ACCEPTABLE.. DONT TRY TO MAKE AN EFFORT TO MAKE THIS WRITE TO ME

AND CONVINCE ME THAT THIS EXPERIENCE WAS THE UNFORTUNATE EXCEPTION AND NOT THE RULE BECAUSE " FAST FOOD " THIS WAS NOT

ANDROID NOTHING ABOUT THIS "EVENT" HAD ANYTHING TO DO WITH THE INTENTION OF " CUSTOMER SERVICE "

WHAT I WILL DO ANDROID WHERE I PURSUE MY MEALS IN THE FUTURE IS DEPENDANT ON YOUR RESPECTFULLY

DOUGLAS R. HEFFINGTON

(530) 401-0717

185 EASY WAY

AUBURN CA 95603

(hidden)

General profile image

Stacey - 16 d ago

Our Jack In Box in Hillsboro Texas. 76646 has been closed about 6 months and I want to know if it is gone forever or is it going to be reopened? Please email me at- (hidden) for response. THANK YOU-Stacey Boyd.

General profile image

Concern Customer - 16 d ago

1

I went to Jack n Box on Norwood Ave and it took 6 minutes after the rep ask me to hold to place my order. What the employees try to do is set the timer on the drive through to seem like their fast but their slow as hell. Then when you get the food its cold. The french fries have a mixture of curly fries and vice versa. The bread is hard, customer service is bad and their slow (always a line in the drive thru) If you go into the inside the cooking area is dirty, food all on the floor and it looks like they haven't clean in months. They need an inspection ASAP

General profile image

RUDELY SKIMPED OUT ON 2 SAUCES - 16 d 14 h ago

0

I ordered a #3 sourdough jack combo medium with curly fries and onion rings. I asked her for 5 ranch sauce and she replied rudely and not so nicely, "i can only offer you 3." Wtf! I've asked for it before and never had a problem. 1 sauce for my sourdough jack...ok fine. But when it comes to dipping my curly fries and onion rings, who the heck uses just 1 sauce to dip for an order of fries and 1 sauce for an order of onion rings? I need at least 2 per order. Is this a new thing they've been told to do or what? Limit and cut people off of sauces? I probably wouldn't of mind so much if she wasn't so damn rude. If this keeps up, I'm going to McDonald's where they're always friendly and don't mind giving you extra on their sauces.

General profile image

Irma - 16 d 19 h ago

Quiero poner una queja. Hoy tube un incidente desagradable en el restorante #374 de Pasadena, Texas. Estaba yo comiendo dentro del restaurante cuando de repente dos ninos comenzaron a correr entre las mesas alrededor del restaurante. Pasaran corriendo varias veces enfrente de mi mesa. Yo le dije a Los ninos que pararan de correr y regresaran con su papa. A Los pocos segundos aparece la mama super enojada y comenzo a reclamarme que no reganara a sus ninos. Yo le dije que solo les pedi que no corrieran dentro del restaurante por su seguiridad. Ella me contesto grosera:"That is not your business" Nadie del restaurante vino a ayudarme cuando la senora me insultaba. Yo la contese:"voy a hablar con el manager " Ella dije que no le importaba. Yo estoy decepcionada porque ningun empleado del restorante vino y se acerco cuando esa senora me insultaba. Pueden checar la camara de grabacion. El incidente paso hoy Noviembre 1 a Las 7:50pm. Como sugerencia pueden poner un anuncio dentro del restaurante que diga: "Cuiden a sus ninos, no pueden correr dentro del restaurante" Estoy decepcionada y no me quedaron ganas de regresar a ese restaurante.

General profile image

Big Al - 16 d 20 h ago

5

Hi Jack!

I'm not here to gripe about the cashier that was rude or the dirty floor under the tables, I wanted to say thanks for the ribeye burger! I had the havarti and grilled onion and it was unexpectedly delicious! I know it's only for a limited time but I'd like to suggest you rethink that plan. This is the best burger I have had from a drive through in decades. DECADES.

Keep it around awhile ok?

Big Al

General profile image

Jamie Rochester - 17 d ago

0

I went the jack in the box on 11/01/2017. At 13:42 in Downey on imperial and bellfower order#110. The girl that took my order was rude and very unprofessional. She got my order wrong since I couldn't see the whole screen, I didn't know till I was at the window. She didn't even repeat the order verbally. When I got to the window she didn't greet me ,she just kept on talking, to the girl that was working next to her. When she did turn around she showed the other side of her neck, and it had hickie on it. Be way of greating she gave ,the total for the order and asked if we wanted any sauces. Then when I got the order, she turns her head and shows a hickie on her neck. Also she had over charged me for 4 burgers. Mind you this order wasn't fixed by her, but another employee did her dirty work. So while the other employee fixed her mistake, she continued to talk to another employee and never offered an apology .There was a point when the manager, told her sosometing about her hickie ,all she did was roll her eyes behind the managers back. I had lived in Downey for 10 years. Even after after I moved , I still prefer to come to this location, although its farther away. I have never had service as terrible as this, and I have been going to this store for over 14 years. If this was my store she would be fired.

General profile image

Lisa - 17 d 15 h ago

0

Jack in box not open and it looks open and when crew is there they are rude and or high and when they do get nice good workers they only work 1wk and then there gone look. All I can say is pls help this place it's our four day out of the week restaurant and I don't think I will be going there any more till something gets done I have see a lot at this Jack in box and it is crazy that all this goose on there I can't believe how hard it is to get someone from Jack's office to talk to

General profile image

Anonymous - 25 d ago

I came to eat at you Jack in the box

# 858 in San Antonio Texas . I need to report how dirty the establishment was the tables were dirty... I had to clean my own table it smelled like a sewer in there. I can't believe a restaurant could be so dirty and still be open to the public. One of the employees walked in with a dirty uniform. Please notify whom ever needs to be notified so they can resolve the issue. Thank You.

From a concerned customer.

(hidden)

General profile image

Any Boondocks - 18 d 3 h ago

Yeah I went to Jack In The Box on Southern and Alma School in Mesa Arizona ship food garbage maybe you guys should try to take after Del Taco and have something tasty at least for fast food horrible food at Jack In The Box

Other Reviews & Comments

J. C. Penney Corporation, Inc.
Sandy Just came back from photo shoot in West Mifflin, pa. It was ... 

Outback Steakhouse
Mary atkins Don't buy the 50.00 to get 10.00 coupon.my son got us 2 for ... 

Barnes & Noble
Anonymous Went to pick up 2 books for my grandson and the manager at  ... 

LA Fitness
Fraud Victim I, am being fraudulenty billed by LA Fitness for, a members ... 

Domino's Pizza, Inc.
Anonymous They are incompetent to the disabled customers

Harps Food Stores
Concerned loved one I also would like to know when the manager by the name of G ... 

Wal-Mart Stores, Inc.
Anonymous Hi my neme is robert i am tri of your peolpe calling towe t ... 

Dollar General
Anthony Dawn I get off work early so I usually do my shopping late, I've ... 

Lowe's
Romas DO NOT SHOP AT LOWES. Their customer service is horrible. T ... 

Petsmart
Anonymous Whete was this at

Paypal
Disqusted Consumer Worst customer service ever! Hours and hours on hold, conti ... 

Costco
jim doty i would make sure if get a request to complete a survey fro ... 

Safeway, Inc.
Anonymous I moved to California in 74 ( Marin ...where Corta Madera i ... 

Rite Aid
Norma B Rite Aid in Athens GA on Jefferson Road is a horrible store ... 

Buffalo Wild Wings
Anonymous Unhappy patron

AT&T
A.K. Has anyone tried to call the CEO of AT&T to complain ab ... 

Victoria's Secret Stores, Inc.
Becky Whitney I am looking for a sweatshirt you sold a while back. It was ... 

ADT Security Services, Inc
Ms. Myers comment on ADT today. See review dated by Ms. Myers.

Autozone
Diane Just got the best service from Jeremy at the Barberton, Ohi ... 

Walgreens
Bonnie Harris It is with tremendous disappointment that I write too you.

Greyhound Lines, Inc.
Joseph I was involved in a 4 car pile accident with your bus servi ... 

Albertson's LLC
Cheryl from Las Vegas I was in the store located @ 4065 S,Durango Dr. Las Vegas N ... 

Netflix
Lee I am a new customer to Netflix. I just finished the 6th Sea ... 

McDonald's Corporation
Left eye and facial bone injury inside McDonald's restaurant My email (hidden) , trying to publish my injury photos and  ... 

United Parcel Service, Inc.
Pissed off Passed beyond pisstivity...paid to have a package express o ... 

Public Storage
Anonymous My name is Tracey Mosley.. I have a major complaint. I have ... 

Best Western
James Wheeler My wife and I have always had very good experiences with Be ... 

The Travelers Companies, Inc.
Paul Joseph Posti, Jr. I'm 71 and been driving since I was 16 with no accidents or ... 

Fox News Network, LLC
Time Traveler Looks like Fox News is headed to the same dumpster as all t ... 

Rent a Center
Becky M Russell Rent a Center in Cookeville TN sold me what I thought was a ... 

Amazon
tony poor customer service policy for returns. bad good will..

The Home Depot, Inc.
michele Horrible customer service - purchased 5 year protection pla ... 

Sprint Nextel Corporation
Mike I am leaving sprint because they only have new phone sales  ... 

Jiffy Lube International, Inc.
Donnie Brooke I am at a location in Augusta, Ga. No one seems to know the ... 

TGI Friday's
Anonymous I know first hand how bad the managers treat the servers. I ... 

Groupon, Inc.
forsheenuonly@gmail.com I purchased a deal which got expired. I got a the trade in  ... 

Kohls
sl8649 Before you finalize your sale at the register, ASK the cler ... 

Google Inc.
JANET Hackers have put the numbers out there pretending to be Goo ... 

Bank of America Corporation
Anonymous Facebook/Email user: What is your policy regarding the use  ... 

The Sherwin-Williams Company, Inc.
I Corps 69-70 (figure it out) Just wanted to say thanks for your corporate policy which a ... 

Circle K Stores Inc
Anonymous AC NJ 618 am, why is your 24 hour store closed??? the door  ... 

Coca-Cola
B.B. Hurt Have you had your Monsanto poison today?

Starbucks
Z. Kirk @ CC -

Rheem Manufacturing Co
M. Plumber @ Frustrated in Florida! -

MetroPCS Communications, Inc.
Anonymous i feel you on that there are lyer

ITT Corporation
USA Tour Packages USA Tour Packages is a leading Tour Operator, offer Group T ... 

Mercedes-Benz USA, Inc.
Kathy On Monday, November 6, 2017, as I was driving home from Pal ... 

AppleBee's
Bob Burns I wanted to say Thank You ! As a USN Vet , 73 - 79. I went  ... 

Taco Bell Corp.
Matthew So, Taco Bell in Fort Smith AR. Is now double dipping into  ... 

Ashley Furniture
Anonymous Even better if you go there and try buy a 24 piece table se ... 

Placeholder advertisement