I am very disappointed with Customer Service. I booked my flight to fly to Nassau Bahamas 9/11/19 is the date I was to fly out. It had to be canceled due to the hurricane. They put the money back into my travel bank 9/5/19. They said I have 2 weeks to book another flight and then 365 days to fly out
jetblue airways_headquarters -phone-number-+220.127.116.11'5'2'8'.5.O.0.7..
My daughter and three students took jet blue from Fort Lauderdale to San Francisco on the 14 of September flight was delayed they were on their way to China their luggage left Florida and when they reach San Francisco and ready to leave no suitcase my daughter medication is in her bag and so does one of the other students and the bags disappear and no body can help us to find them five bags out of eight disappear they don't want to take the claim. Is this the way we treat others. Please help please please...
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My daughter and three students took jet blue from Fort Lauderdale to San Francisco on the 14 of September flight was delayed they were on their way to China their luggage left Florida and when they reach San Francisco and ready to leave no suitcase my daughter medication is in her bag and so does one of the other students and the bags disappear and no body can help us to find them five bags out of eight disappear they don't want to take the claim. Is this the way we treat others. Please help please please thanks
Why isn't there a direct e-mail address to write to the CEO? Like so many others, I have a complaint and would like for it to be addressed accordingly otherwise I'll be taking my story to the news.
The mongrel is cursed to seek that which he cannot understand;
that which becomes his own undoing....................
I am very disappointed with Customer Service. I booked my flight to fly to Nassau Bahamas 9/11/19 is the date I was to fly out. It had to be canceled due to the hurricane. They put the money back into my travel bank 9/5/19. They said I have 2 weeks to book another flight and then 365 days to fly out (stated in email sent by Jetblue). When I go to book the flight today 9/16/19, the airline will not let me book for July 2020. The representative told me I have to book to fly out the latest is 4/2020 or I lose my credits. That is not what my email states. I am being penalized for having to cancel my flight due to the hurricane. This is poor Customer Service. They stated I have to book by 4/2020 and if I wanted to change the date I would have to pay more money to book for July 2020.
All I was trying to do was follow the directions of the email. I don't want to lose my money. Both flights that were scheduled was canceled due to hurricanes but im getting mistreated. I just want to book for July 2020 or a refund of my money.
I will save my review based upon the response/explanation I receive from Jet Blue's President CEO and Director for which I left a voice mail message at their corporate for what could be the worst customet service I have ever experienced from an airline.location in Forest Hills, NY.
I am Executive Assistant to the Founder, CEO, President and to CFO of my company, and while I don't get to travel as much as I'd like, I do love to fly and take any chance I can get! I sometimes book flights just to get on a plane - destination not important.
I am a part of a massive travel group of over 200,000 girls and I book about $20,000 in flights every month. Why would I ever book JetBlue again with treatment like what I am experiencing in flight right this moment?
Forget that my other flight this week didn't have WifI. We are 40,000 feet in the air and I understand that things don't always work properly. So in that case, I closed my eyes and took a nap.
On the flight I am currently on (1723 from JFK to LAX 9/10/19) my in-flight entertainment screen isn't working -- again I don't care. I'm very laidback. However, it was stuck flashing it's light so bright, it was stinging my eyes. There was no way I could shut it off.
I rang the flight attendant. She came over and when I asked her to please turn it off or find a solution for me, she left and came back 3 minutes later..... with a piece of cardboard..... and taped it over my screen and said verbatim "That's the best I can do."
I know personally, coming from hospitality and flying over a hundred times in my life, it's not the best she can do. I couldn't believe she said that.
I got the idea that it would be better to be given a seat that had properly functioning features. I called her back and asked if I could move me to another one of the empty seats, of which I counted at least 10. She looked at the row next to us with one adult passenger, laying flat, sleeping across 3 seats. The attendant looked a bit embarrassed and began to feed me lines like "Well yeah you could have but you didn't ask" (now we have to request very basic customer service?) I replied with "I imagined you would have offered if it were an option."
She then said "Well this is the furthest seat to the front." I replied with "the row has never been a concern of mine, I'm not sure why it's a part of our conversation."
She walked over the to the other attendant, told him I was moving, and when he looked at me, boy did I get a dirty look from him. When he offered my row drinks, he started with the outside passenger, then the inside passenger, and then me, in the middle, LAST. That is not how it works. I felt like I was being passively punished, as if I hadn't paid full price like everyone else. I was extremely confused and disappointed why she didn't offer any other solution besides TAPING CARDBOARD to my screen. I have pictures of all of this.
I moved seats, and I wish that was the end of it.
Thirty minutes later she walks up to my seat, while I have headphones in, clearly booking international flights on my laptop for work, taps me and says "How's everything working out?" I gave the thumbs up, and when she saw I wasn't watching TV (rather the navigation, which I love, because I'm an airplane geek) she says to me... and I swear this on my life... "Hmm... INTERESTING."
Interesting? What a rude response! She's ridiculing me and essentially punishing me for very politely asking for the same experience the rest of the passengers are having. I didn't even point out to her that I got a cardboard screen and the woman in the row next to me got to sprawl out across an entire row.
I believe in JetBlue, but there needs to be some way to regulate the attitudes and personal opinions of the staff. We aren't here for them to take out their pent up anger on.
Hello Regan, We understand your further disappointment over the delay of your flight. Our records indicate that flight #1729 experienced a 236 minute delay due to a gate return caused by a disruptive customer. Although this flight didn't qualify for compensation based on this delay, please know we still value you as a customer and look forward having you aboard once again in the near future. Kind Regards, Miguel JetBlue | Customer Commitment Crewmember 59714 I'm still not pleased and satisfied with your service and as a customer you can do more it's not about qualifying or about the one customer disruption. It's about no meals vouchers given while we waited, no entertainment offered, I missed I Transpertation because of the delays and very uncomfortable plan waiting on the run away for departure and nothing else you can do I'm not happy at all and is very angry with only the $15 dollars compensation is very insulting and bad customer service. Thanks for nothing I'll forward my grievances to the media . Regan No empathy for me or my 87 year old father is very sad
We were expected to fly to Orlando on Jet Blue on 8/31, directly into the projected path of Hurricane Dorian. When we called Jet Blue, we were informed that since Jet Blue wasn't cancelling flights on 8/31, they would not be providing any refunds. So basically our timeline was off (for cancelling flights), and they'd be more than willing to deliver us into the path of the storm. As of 8/30, the hurricane was expected to hit Orlando directly. Apparently, we would have been allowed to change the flight, had we done that by yesterday. That was not communicated to us.
Jet Blue, there's a reason we choose to fly Southwest. Their business practices convey appreciation and respect for their customers. You have an opportunity to earn our business, but you're clearly putting the $ above the safety of your passengers. I'm not interested in rescheduling with your airline. Please issue the refund.
We are scheduled to fly out of Orlando on Wednesday, 4 September right smack in the middle of Tropical Storm conditions spinning off of Hurricane Dorian. Every other major airline has waived their change/cancellation fees for the days extending out to the 4th, 5th, and 6th of September. However JetBlue is still stuck on only waiving those fees up to 3 September. I guess they expect us to drive to the airport in tropical storm conditions in hopes that our airplane will miraculously be there and be able to take off. I do not understand why the feet-dragging with extending the dates past the time when the storm is supposed to be out of here.
This is my first experience using JetBlue and, I have to say, I'm not impressed by the customer service to this point.
It has been updated with extended dates. Check the website.
Michele, thank you so much. I had just noticed that myself and was going to post that here also.
Yippee, I won't lose my money!!!!!
Yes I have the same problem!!! Instead we're going to sit inside the airport all day long and then they are either going to delay the flight or cancel the flight instead of being proactive and giving us an extra day!!! Worst customer service ever!! You can not get a hold of anyone in corporate! Jet blue sucks!!!
This may be my one and only try at Jet Blue. I will be on a letter writing campaign as never seen before is they don't refund my money for this trip.
Now they say that I have to wait until the flight is actually canceled in order to request a refund. According to the FAA, the airport isn't going to open until 4.5 hours after my flight is scheduled. So, I would consider my flight to effectively be canceled. However, Jet Blue is still carrying it as "On-Time". I'm bamboozled. Flumoxed. Agog.
On August 29th I had an interview for Airport Operations in Nashville TN. First thing they had there time zones wrong for the interview. I was the first to show up and spoke with a Jet Blue employee. He apologized for the time zone issue. Two hours later we finally came together for the interview. I checked in and then immediately was taken away because of my dress code. I'm 54 years old. I had a pair of black pants on and a cotton long sleeve shirt. The recruiter singled me out for inappropriate dress code. Looks like I should have been informed two hours early. Not sure Jet Blues hiring procedures.
I guess if your over 50 Jet Blue doesn't care.
This is my tale. In May I made run trip reservations NY. to SF. In fortunately my significant other fell and broke her hip. " can't travel " 20 days before the flight I call customer services to get a medical waver. YES tickets we're non refundable type. I sure didn't want to cancel! Haven't seen my West coast family in 6 months! I was told I could apply for a medical exemption but in order to get the link which gives me the info for the doctor to certify that I not lying I have to pay $ 400.00 up front. Repeat pay $400.00 to get the form!!After I submit the from from the Doc. They will decide if I get get a refund credit. The $400.00 never returned in cash. Another credit. So, pay $400.00 for the privilege of trying to get a credit. Of coarse this is IF approved. If approved I end up with a credit for flight and the $400.00. If approved!! The two together will be more than the cost of a new flight,so never will the total credit be used. Again $400.00 just to get the form!!! As of now we are still booked,cannot show up and they will sell those seats at the gate. $400.00 just to get the form which is never refunded in cash. Never Jet Blue again. My Jet Blue charge card goes into the trash.
THEY ARE DISPICABLE. THEY ARE GETTING CARRIED AWAY WITH THEIR OWN PLANES INTO NEVER NEVER LAND. I'M S HOCKED THAT SO MANY PEOPLE DO FLY WITH THEM WHEN THEY ARE SO RUDE & DEMANDING TO ACCOMODATE YOU. OF COURSE THERE ARE FEWER PEOPLE HAVING PROBLEMS THAN FLY, BUT EVENTUALLY THEIR REPUTATION MAY PUT THEM OUT OF BUSINESS. PATIENCE......
I am a long tiime customer always loyal, always recommended but this time i can't describe, it was that bad purchase the flight to Dominican Republic 07/18/19 at 11:59 the flight it was delay 6 times i cancel the flight cause i just got out from work, now i purchase another flight to go this month 08/08/19 same time same flight 609 11:59 once
again delay same problem miss my uber drive in DR got there around 8:00 in the morning.. but not only that coming back the flight number 510 supposedly departure at
9:45 AM it was delay 6 hr once again i have to go back to hotel ... another uber car service and i was schedule to work that day, i work for toyota financial services about customer service i know.. being a true blue customer.. long time loyal customer jetblue card holder vacation into the trash.. a lot of people have told me about delta let's see
my name is Carlos Carpio my email (hidden) my cell (hidden) Never Again.....
ROSEMARIE A COHEN,
I WROTE A LETTER OF COMPLAINT ABOUT HOW NASTY & RUDE YOUR EMPLOYEES WERE TO ME ON A FLIGHT BACK IN MAY. THE LETTER HAS BEEN RETURNED TO ME TWICE CLAIMING WRONG ADDRESS. REALLY? I DONT THINK SO, i THINK IT'S DELIBERATE. I AM 81 YEARS OLD TRAVELING WITH MY SERVICE DOG 4 -5 TIMES A YEAR & I BOOKED THIS FLIGHT LAST OCTOBER FOR NOVEMBER WITH RETURN IN APRIL TO GO TO FLORIDA FOR THE WINTER. LAST FLIGHT WAS MAY5TH & I WAS TOLD THAT INSTEAD OF MY NORMAL LETTER FOR MY DOG TO TRAVEL WITH ME FROM MY DOCTOR THEY SAID A 3 PAGE FORM WAS REQUIRED TO BE FILLED OUT BY VETERANARIAN, YOUR DR. & YOURSELF. I HAD MY DRS LETTER. SINCE IT WAS UNKNOWN TO ME & NO ONE EVER TOLD ME THEY SAID I WOULD HAVE TO PAY FOR HER TO TRAVEL WITH ME WITHOUT THE FORM EVEN THOUGH I HAD A LETTER FROM MY DR. TO GET THERE WAS FINE, BUT NO ONE ASKED OR INFORMED ME OF THE CHANGE SO I HAD PAY $125. MY DOG HAS BEEN TRAINED TO SIT ON MY LAP ONCE THE PLANE TAKES OFF & STAYS THERE TILL WE LAND. SHE NEVER MAKES A SOUND OR DISRUPTS ANYONE. BUT IN THIS CASE ONCE THE ATTENDANTS SAW HER THEY SAID SHE COULDN'T STAY IN MY LAP & THAT SHE HAD TO STAY IN THE CARRIER UNDER THE SEAT IN FRONT OF ME. THE CARRIER DOESN'T FIT UNDER THE SEAT IN FRONT OF ME BECAUSE THEY CHANGED THE HEIGHT OF THE SEATS SINCE THAT RULE WAS MADE OBVIOUSLY. SO THE ATTENDANT INSISTED IT BE PUSHED UNDER THE SEAT SO I HAD TO BEND IT & SQUISH IT UNDER THE SEAT. IN THE INTERIM SHE BECAME VERY UPSET BECAUSE SHE IS USED TO SITTING ON MY LAP & SHE WAS CRYING & TRYING TO GET HER HEAD OUT TO BREATH SO THE ATTENDANT WHO OBVIOUSLY HAD NOTHING ELSE TO DO BUT HARRASS ME ABOUT MY SERVICE DOG THREATENED TO GO TO THE PILOT CABIN & REQUEST THEY TURN THE PLANE AROUND & RETURN US TO WPB. CAN YOU IMAGINE? EVERYONE AROUND WAS OOING & AHING LISTENING TO HER THREATENING ME. I EXPLAINED TO HER THAT 'SHE IS TRAINED TO SIT ON MY LAP & SHE IS TRYING TO DO HER JOB AS A SERVICE DOG & YOU ARE UPSETTING HER & ME & I AM GOING TO HAVE A PANIC ATTACK IF YOU KEEP HARRASSING ME". SHE DIDN'T CARE & WENT & GOT THE BOSS WAITRESS WHO CAME TO ENFORCE HER THREAT. I WAS IN TEARS AT THIS TIME & COULDN'TUNDERSTAND SINCE THEY WERE AT FAULT FOR THE WHOLE SITUATION TO BE TREATING ME IN THIS MANNER. IF YOUR EMPLOYESS TOLD ME WHEN I BOOKED THE FLIGHT THAT I NEEDED A 3 PAGE FORM FILLED OUT, I WOULD HAVE DONE, BUT I FLEW 4 TIMES AFTER IT WAS MADE & NO EVER TOLD ME ABOUT IT . DON'T BLAME THE PASSENGER BECAUSE I WASN'T TOLD! THEY WERE RUDE & THREATENING & HARRASSING ME INSTEAD OF ACCOMMODATING THE SITUATION & JUST GET ME HOME. FRANKLY, I WOULD HAVE RATHERED GETTING OFF THE PLANE & GOING ON ANOTHER AIRLINE OR RENTING A CAR & DRIVE THE REST OF THE WAY HOME RATHER THAN GO THROUGH THIS RIDICULOUS SCENE ON A AIRPLANE OVER TWO PIECES OF PAPER I WASN'T TOLD ABOUT.IT WASN'T WORTH THE HASTLE TO FLY WITH THEM. IN THE MEANTIME THERE WERE TWO KIDS 2 ROWS BACK WHO WERE CARRYING ON LIKE LUNATICS & THEIR MOTHER DID NOTHING SO I WONDERED WHY THEY DIDN'T PUT THOSE ANIMALS IN A CAGE & PUT THEM IN CARGO. MY DOG IS BETTER BEHAVED THAN THEY WERE & YOUR EMPLOYEES MADE A BAD SITUATION FOR ME WORSE. I WAS HYSTERICAL BY THE TIME I GOT OFF & COULDN'T WAIT TO SEE MY DAUGHTER WHO PICKS ME UP AT THE AIRPORT. I CRIED ALL THE WAY HOME. JET BLUE HAS TO FIND A BETTER WAY TO TRAIN THEIR FLIGHT ATTENDANTS . THEY GET TOO CARRIED AWAY WITH AUTHORITY THEY DON'T HAVE. THEY'RE LIVING IN THE DARK AGES. NO COMPASSION WHATSOEVER FOR THEIR INCONVENIENCE.
I am totally disgusted with jet blue tonight was the final straw each and every time I fly I am always checking on time status before heading out and once again when arriving at airport at 6 o'clock for a 7:45 flight find out flight was delayed in Boston and had not even left yet so tell me why it takes you so long to get word out ( so low) and is not the first or second time this happened to me I think it is a disgrace evidently you ha e an customer friendly +++
Can't say enough how I love your Airline! The Crew is always so helpful and courteous......the Jet Blue Experience is always a wonderful time. Kudos to you and your great Crewmembers!