Information, reviews and public commentary for US companies

 

JetBlue Airways

Rating
1.219178
Web
http://www.jetblue.com
Address
118-29 Queens Blvd.
Forest Hills, NY
11375
Contact
David Barger
Role
President CEO and Director
Phone
(718) 286-7900
Fax
(718) 709-3621
Employees
14,022
Twitter IDs
@JetBlue
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Jack Hacking - 16 h 19 m ago

0

The manner in which your ticket agent handled the young lady that was trying to fly to Florida for the Funeral of her friend that was killed in the school shooting is 110% awful. $700.00 for a ticket for this person for one way was outrageous. Two Police officers ended up paying for the ticket. Just think of the good PR you would have received if you would have helped this person out. TERRIBLE PR BY YOUR EMPLOYEE.

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Anonymous - 7 d 2 h ago

0

Jet Blue

We planned a big "after holiday" cruise. Eight of us to meet on Celebrity Summit on the 6th of January. Our adventure began on January 4th with flight 0275 BDL - SJU with return flight 0176 SJU - BDL on the 13th. We had a hotel for two days in Old San Juan to relax before the cruise and to assure we had proper time to get there in the event of inclement weather. We were texted on January 3rd at about 2pm that our flight was cancelled January 4th 6am due to the threat of weather. We then spent the evening trying to secure a flight and finally got a flight. The Jet Blue customer service were rude and less than helpful. I finally called Vacation to Go (My travel agent) and they told me they saw a flight #61 out of Logan the next day at 10:53pm. We called Jet Blue again and a very rude women finally secured our flights.

The "Blizzard" scheduled for the 4th was supposed to begin at 8am and Logan is a 2 hour ride from our home. So the next a.m. we rented a car and drove to Logan, a harrowing 6 hour drive. We arrived and were told it was too early to check in (12 noon) but our flight was still onso we proceeded to hang out in the airport for 5 hours. When we proceeded to check inwe received a text that our flights were cancelled. We got up to the line and the man that was to help us basically was irritated and said "I was supposed to be home a half an hour ago." He told us to get a hotel and call Jet Blue for flights that he couldn't help us. He further stated he had no hotel vouchers as they had given them all out. We proceeded in a blizzard to find a hotel with no help from Jet Blue. We then stayed up all night and on the phone with a myriad of "customer service" reps that need training on being a "server of the customer." We got absolutely nothing but "There are no flights until next week to Puerto Rico". After scouring the airport the next am and trying to find a flight we left and went home and continued to call Jet Blue continued to be treated as if we were unnecessary nuisances. Where is your customer service? Three days and Jet Blue could not get us to our location without even kindness or compassion. We were treated like irritants by every person we came into contact with that was related to Jet Blue in any form. I regret that my favorite airline is no longer #1 in my book. You can remain #1 until you have a real event to deal with and that's where the real #1's will shine. Everyone in our party who was on another airline secured a flight in the 3 days' time frame. We lost thousands of dollars and more precious time with our family that cannot be gotten back. The "Surprise" we were all supposed to share is already shared, our vacation time utilized and money gone!! In my eyes the onus is on Jet Blue to step up and give customer service to previously loyal customers!

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CAM - 20 d 17 h ago

2

I have flown JetBlue Airways, and only JetBlue Airways since it's beginnings. I am also True Blue Member, and a Mosaic Customer.

I have noticed in the decline of the following:

1. Customer Service in the airports: My experiences on more than one occasion have been the following:

The Fort Lauderdale based airport employees are rude, they don't smile when you walk up to them at the counter, they chat among themselves and leave you standing there, meanwhile you're trying to get flight. I have had a woman standing there with her arms folded as I am rushing to get a ticket printed and board, as I asked for her help, not have the common courtesy to ANSWER my question, but instead nodded her head in the direction which i should go for help .... and the one and only person helping customers board, was swamped.

2. I have approached the gate, to say I'm running late and two young girls chatting it up among themselves just go ahead and let me pass through without even LOOKING at my ticket. That raised a flag for me as a security issue. This is all happening at Fort Lauderdale International Airport, but it's not exclusive to that airport. The other airport I frequent is Westchester County Airport

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Anonymous - 17 d 7 h ago

I complete agree. You need to do something or I will go to the news. I'm sitting on a flight to Fort Lauderdale now since 5:30 am and they finally said that some truck is coming to tow us away from the gate. Ridiculous. I am also mosaic from the inception. I really don't want there 50.00 stipend for my troubles. Get back to your earlier days or you will lose a lot of us back to Delta.

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Anonymous - 7 d 6 h ago

Yikes on behalf of fll we apologize

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daneen eilertsen - 13 d 6 s ago

0

I am so angry right now I am not sure I can even get through this. I booked a flight in July through group reservations and paid a premium for 13 flights for my husbands 60th birthday. Now it seems as though they cancelled the flight I payed top dollar for and group reservations never notified me. They reassigned our flight, seated us all over the place and aren telling me there is nothing they can do to correct it. The'll refund me then i have to find a flight to accommodate 13 people 4 weeks out!!! It's no wonder why they just got rated worst airline!!!!

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The Bishop - 19 d 22 m ago

5

I just spent 35 minutes on the phone with a very complicated flow of information to validate credits for my family through Jet Blue in planning my next vacation and "MARY" the agent assisting me was absolutely marvelous. I was so well helped I look forward to my next booking with Jet Blue, YAHOO!

The Bishop

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Hugo - 23 d 3 h ago

0

The worst flight company ever. I'm in Santo Domingo, and this should be an amazing experience, but JetBlue ruined that experience loosing my baggage. I don't recommend to nobody

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Nafeesa Khan - 23 d 6 h ago

1

Hello Sir Mr Barger

I am a medical student in Antigua, and I booked a flight to Antigua on 01/28/2018. I went to the front counter and checked in, there was no mention from the clerk that the flight might be delayed. After I passed through security, I was informed at the gate that our flight to Antigua via New York will be delayed anywhere between 1-2 hours. Because of this I would miss my connecting flight to Antigua. I was really disappointed, as I have to start classes the next day. The Clerk at the desk at the gate told me that I could not get another flight until Tuesday 30th 2018. This would make me miss my registration for the next semester. Having no choice, I had to find another way to go to my destination, so I booked a flight with American Airlines, which cost me $454.00 dollars. This really busted my budget, as I am a student with student loans, At least I would like to receive a voucher for the difference for future flights. Thanks

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South Beach Trip - 34 d 20 h ago

0

Yesterday January 15, 2018 my girlfriend and I were supposed to fly out of Fort Lauderdale Airport (FLL) to Baltimore Washington International (BWI) on flight 294. However the flight was canceled as we were walking to the gate to check in. This caused major concerns for me and my girlfriend. We immediately went to the front desk to see if we could reschedule our flight. All of the options by the Jet Blue representative were not going to work with our work schedules. We both had important meeting that we need to be present for January 16, 2018. So we had to find another flight out of Orlando back to Baltimore on Southwest airline 470. After we booked the flight we requested a shuttle from Fort Lauderdale to Orlando. The representative upstairs from JetBlue assured us three or more times we would have transportation to Orlando and we would not miss our flight back to BWI. So we went downstairs to wait for the shuttle ride to the Orlando airport. After sitting downstairs for over an hour we were informed that we would have to find our own way to Orlando. Later on we were informed by the representative from JetBlue that worked downstairs in the baggage claim area apologized and told us we needed to get out own rent a car. There must have been a miscommunication from the staff upstairs and the JetBlue staff downstairs. This whole situation caused by girlfriend to breakdown crying over and over again. Since she was frustrated due to this inconvenience she was experiencing with JetBlue. Afterward the JetBlue representative assured us that we would be reimbursed for all the cost due to this inconvenience.

I would like to get reimbursed via check for the following charges. The original flight cost, the new flight cost we incurred, rent car charges, gas, parking and food cost. The cost associated with both parties are listed below with our home address you can mail the checks too.

Flying JetBlue has become extremely inconvenient. Due to all of the canceled flight I have experienced in the past couple of years. I have totally lost faith in JetBlue ability to get me to my destinations on time. The sad thing is that I actually expect for all my flight to get canceled when I fly JetBlue. Every time I have had a canceled flight with Jet Blue the staffs at the airport are useless on finding alternative options for flights.

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South Beach Trip - 34 d 20 h ago

0

Yesterday January 15, 2018 my girlfriend and I were supposed to fly out of Fort Lauderdale Airport (FLL) to Baltimore Washington International (BWI) on flight 294. However the flight was canceled as we were walking to the gate to check in. This caused major concerns for me and my girlfriend. We immediately went to the front desk to see if we could reschedule our flight. All of the options by the Jet Blue representative were not going to work with our work schedules. We both had important meeting that we need to be present for January 16, 2018. So we had to find another flight out of Orlando back to Baltimore on Southwest airline 470. After we booked the flight we requested a shuttle from Fort Lauderdale to Orlando. The representative upstairs from JetBlue assured us three or more times we would have transportation to Orlando and we would not miss our flight back to BWI. So we went downstairs to wait for the shuttle ride to the Orlando airport. After sitting downstairs for over an hour we were informed that we would have to find our own way to Orlando. Later on we were informed by the representative from JetBlue that worked downstairs in the baggage claim area apologized and told us we needed to get out own rent a car. There must have been a miscommunication from the staff upstairs and the JetBlue staff downstairs. This whole situation caused by girlfriend to breakdown crying over and over again. Since she was frustrated due to this inconvenience she was experiencing with JetBlue. Afterward the JetBlue representative assured us that we would be reimbursed for all the cost due to this inconvenience.

I would like to get reimbursed via check for the following charges. The original flight cost, the new flight cost we incurred, rent car charges, gas, parking and food cost. The cost associated with both parties are listed below with our home address you can mail the checks too.

Flying JetBlue has become extremely inconvenient. Due to all of the canceled flight I have experienced in the past couple of years. I have totally lost faith in JetBlue ability to get me to my destinations on time. The sad thing is that I actually expect for all my flight to get canceled when I fly JetBlue. Every time I have had a canceled flight with Jet Blue the staffs at the airport are useless on finding alternative options for flights.

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Disabled military vet: Disapointed. - 35 d 11 h ago

0

To David Barger: Jet blue : Sir: l am a disabled vet who missed my flight on 1/15/18 because of a error on your reservation site, jet blue says l can not get rescheduled unless l ay an additional $160.00 for the flight to Jacksonville fla where l live , from Ft Lauderdale fla my daughter in law called to no avail. Robert Ryan (hidden): Respectfully RMRsr

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Richard - 36 d 14 s ago

I have been a jet blue customer for many years but I'm concerned that something major has changed your flights are always delayed, or cancelled and lately airport staff at the gate are asking for anywhere from 15 to 25 passengers to volunteer their carry-on bag what's that all about I left delta not sure how much more I can take

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Sondra - 36 d ago

0

Before departure; sitting on the plane the flight attendant decided to say something inappropriate which made some passengers upset. I cannot express how shocked I was when over the announcement she said " if your religious person you may want to pray now" not sure what that meant but with the world we live in, i was appalled on what I just heard. I have 3 children 13 yo and under and they were asking me what that meant and a little scared. I , being one who doesn't like to fly was not calm. I over heard 1 of the 3 flight attendants state it was an inside joke? Some joke! The flight attendant who said this came back on speaker and said Sorry for the Chaos; that's all ! she said no apologies for her saying what she said or why she even said it. Passengers asked her why she said that? Still no explanation.

If this can be addressed Or sent to JetBlue corporate I'd appreciate it! This stuff should never be said on a plane even if it was a inside joke.

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Michael A. Pawel, M.D. - 37 d 16 s ago

0

JetBlue managed to turn a legitimate winter weather delay into a disaster using an impressive combination of stupidity and malice last week. Waiting for a return flight (838) from Aguadilla to JFK early Saturday morning (1/6), passengers received the following text message: DELAYED: JetBlue Flt#0838 Jan 06 @ 06:04 AM BQN-JFK. New estimated departure time is 07:54 AM. Reply HELP for help, STOP to cancel. Msg&Data rates may apply. This was sent early enough to reduce the pressure for a very early morning airport arrival, and would have been helpful except that AFTER the new scheduled departure, the following text was sent: DELAYED: JetBlue Flt#0838 Jan 06 @ 06:04 AM BQN-JFK. New estimated departure time is 10:25 AM. Explanation was that the incoming flight was further delayed, but expected shortly after 10 a.m. This was followed by: DELAYED: JetBlue Flt#0838 Jan 06 @ 06:04 AM BQN-JFK. New estimated departure time is 11:05 AM. and DELAYED: JetBlue Flt#0838 Jan 06 @ 06:04 AM BQN-JFK. New estimated departure time is 11:43 AM. The incoming flight had arrived and the crew was observed leaving the aircraft and the departure area. Then this: DELAYED: JetBlue Flt#0838 Jan 06 @ 06:04 AM BQN-JFK. New estimated departure time is 01:13 PM. and DELAYED: JetBlue Flt#0838 Jan 06 @ 06:04 AM BQN-JFK. New estimated departure time is 02:20 PM. Passengers were told the flight was "Cancelled", the departure area was evacuated, and a block-long line formed at the ticket counter. Then this: sent at 12:23 pm: DELAYED: JetBlue Flt#0838 Jan 06 @ 06:04 AM BQN-JFK. New estimated departure time is 02:45 AM. Ticket counter staff were unaware of this message! I showed it on my phone to the counter staff (they borrowed the phone) who said they had no such indication "yet" in their system. They could not make an announcement to the people on line because their PA system doesn't work (it hasn't worked for a year at least). The apparent "explanation" was that the incoming crew had a mandatory 12 hour rest period. Everyone left the airport. That afternoon we received the following text: sent at 5:55 pm: DELAYED: JetBlue Flt#0838 Jan 06 @ 06:04 AM BQN-JFK. New estimated departure time is 03:21 AM. This suggested we could get some sleep, but as we prepared to do so, we received this: sent at 9:21 pm: DELAYED: JetBlue Flt#0838 Jan 06 @ 06:04 AM BQN-JFK. New estimated departure time is 01:23 AM. That suggested we should return to the airport around midnight. We prepared to do so and received this confirmation: sent at 10:23 pm: DELAYED: JetBlue Flt#0838 Jan 06 @ 06:04 AM BQN-JFK. New estimated departure time is 01:23 AM. The airport was dark and closed, no one at the JetBlue counter, passengers arriving compared their phone messages. Then we received another confirmation: sent at 11:18 pm: DELAYED: JetBlue Flt#0838 Jan 06 @ 06:04 AM BQN-JFK. New estimated departure time is 01:23 AM. The ticket counter remained empty but the electronic announcement board showed the 1:23 departure for flight 838. TSA opened the screening area and passenger returned to the windowless departure lounge (from which no exit is permitted). There were NO JetBlue personnel in the area, the aircraft ouside was dark and the security guard assured us there was no one there. People began to suspect a mass hoax. Then we received this: sent at 1 am: DELAYED: JetBlue Flt#0838 Jan 06 @ 06:04 AM BQN-JFK. New estimated departure time is 02:30 AM. Obviously the JetBlue staff were aware there was to be no 1:23 departure. They appeared around 2 a.m. for the regular 3:30 departure to Orlando. They seemed surprised and offended that people were upset. "We're just working our shift. We didn't send you a text message." They have no responsibility for what the airline does or how it affects customers. They explained that there was no crew for the aircraft outside, a crew was expected from Orlando but that flight was delayed. It had been expected around 1:30 a.m. and that was the reason for the 2:30 a.m. announcement. No explanation for the multiple 1:23 a.m. announcements. Where had the original crew gone? No explanation. The Orlando flight now expected shortly after 4:20 a.m. Armed police called to clear the area around the gate control desk. No one allowed to approach the JetBlue staff. No further announcements except repeated (verbatim) requests in English and Spanish for Orlando passengers to gate check any hand luggage at no extra charge. Then we received: sent at 2 am: DELAYED: JetBlue Flt#0838 Jan 06 @ 06:04 AM BQN-JFK. New estimated departure time is 04:48 AM. JetBlue announcement board showed the wrong time (Eastern Standard) and no reference to flight 838. Then at 4:30, previously announced departure time: sent simultaneously at 4:20 am: DELAYED: JetBlue Flt#0838 Jan 06 @ 06:04 AM BQN-JFK. New estimated departure time is 09:00 AM. DELAYED: JetBlue Flt#0838 Jan 06 @ 06:04 AM BQN-JFK. New estimated departure time is 05:00 AM. DELAYED: JetBlue Flt#0838 Jan 06 @ 06:04 AM BQN-JFK. New estimated departure time is 06:15 AM. Someone sending apparently random text messages. Flight finally departed just before 7 a.m., more than 24 hours late, most passengers had missed most of two night's sleep, cabin crew repeated verbatim requests to put one item in the overhead compartment and the other at your feet, and move out of the aisle "so that we can have a speedy departure." Not a trace of a smile at this idiocy. JetBlue used to be idiosyncratic but generally good humored. Under the current management, staff have become surly automatons. This organization regards passengers as human cargo. In future, I'll go out of my way and pay extra to use a real airline.

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Felix Lopez - 43 d ago

0

I would like to know why JetBlue did not have a contingency plan for a very well publicized and foreseeable weather event; Winter Storm Grayson, for flights from Orlando to Aguadilla, Puerto Rico, knowing, in advance; that any cancellation would strand passenger more than 10 days. Exposing passengers to undue hardship of lost of school days, work days, medicine; high accommodation costs, additional food and transportation cost or the unrealistic expectation that passengers stay & sleep at airport terminal. This scenario could be adverted by having a crew available in Orlando to take over. If not having a plan in place the perfect solution would have been to have the crew that arrived, rest for 12 hours & reschedule as an additional flight the next day. On January 5, 2018, JetBlue cancelled flight #629 from Orlando to Aguadilla, Puerto Rico. Stranding close to 200 persons in Orlando after making passengers wait over 8 hours from security check in until flight cancellation. People were immediately removed from boarding area and bussed to main terminal where only 4 ticket agents were available to assist in rebooking. No food vouchers or sleeping accommodations were offered or provided, for out of state passengers. Summary: The first flight delay notification was posted via text message at 12:47 pm Friday 5 Jan that stated flight departure time was changed from follow 9:38 pm to 10:07 pm. A second notification was received at 7:41 pm stating new departure time of 10:47 pm. Subsequently we were notified of 12 different departure times and a gate change, the last text message stated departure time as 3:40 am on Saturday Jan 6. At approximately 2:30 am we were informed plane was 30 minutes from landing and we would be boarding as quickly as possible. The plane arrived, passengers deplaned, the support crew arrived and we waited anxiously to board. Prior to making the announcement that the flight was canceled, JetBlue employees called in Orlando police officers to be present at the gate, while cancellation announcement was made. The gate staff was rude, the officers menaced any passenger that protested with arrest. We were essentially told sorry, that's life, go reschedule your flight; call the 800 number, but you must leave boarding gate area immediately. We were taken out of the boarding area by bus and taken to ticketing area. I tried the 800 number I was on hold for over half an hour with no response. At ticket counter; JetBlue employees informed us that next available flight was on or after January 17th. Then they informed us that they were not obligated to feed us, house us or compensate us in any way; their only obligation was to refund unused portion of ticket or rebook flight. Jetblue supervisor stated that cancellation was due to the crew being unable to fly since they had exceeded their time. The supervisor told us he could only request an additional flight be scheduled; but he had no control or way of making it happen. Standby on other flights were refused, rebooking with another airline was also refused, and we were told that JetBlue does not have any kind of agreement with other domestic airlines. What are we, the 200 passengers of flight 629, supposed to do in the mean time? We have no where to stay, no food, not enough money to buy food for next 11 or more days; no reservations at modest hotel; no customer assistance; no temporary shelter; The offer to refund the unused part of the ticket, does not get us a flight home or even cover a week in a local hotel. While I can understand the nature and gravity up north, it seems that our flight was cancelled for lack of a crew. That is just very poor planning and a crew could have been available in 6-12 hours not us to have to wait 13 days and incur in an unjustifiable huge financial burden. Now I'm stuck here in Orlando, paying hotel and meals for myself and family for close to two weeks out of my pocket, running up my credit cards, lost school days for my son and loss of my remaining annual leave and possibly lost pay as well. I have had no further contact from JetBlue, not even confirmatory email of our rebooking. Please do not quote to me from your Contract of Carriage or your Customer Bill of Rights I've already read those. It appears that a convenient way to break a contract is to blame everything on the weather and not hold liable the airlines for their lack of planning in order to uphold their end of the contract. There was no problem with the weather in Orlando or Puerto Rico.

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Isabel C - 39 d 2 h ago

0

Felix I am completely frustrated as you are, why? Because my daugther and three grandsons 11, 4 and 1 1/2 were there too. They were in the same situation as you and have to pay for food and a hotel for them and the kids...They should be ashamed that not even for cortesy or compassion they offered the passengers nothing. I feel so upset and heartbroken for my family and all of the persons involved in this situation. This was my favorite airline but now,,,,forget about me as a passenger. Until this day, my family haven't been able to return to PR. I have been posting this on FB so people know about the incompetence of this airline. They have money and don't give a damn about the passengers, if they eat or sleep on the floor,,,,,completely unacceptable. I completely agree with you and feel very sorry of all this situation, specially for my three grandsons.

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MJ - 40 d 6 h ago

0

I was supposed to be on flight 1722 leaving Montego Bay, Jamaica to Orlando, Florida on Jan 6 2018. The flight was canceled and the entire passenger list stayed in a hotel. The crew informationed us at gate 12 that the flight was canceled and they would have sleeping accommodations for passengers if they wanted them. They said if we stay at the hotel provided or leave on our own they will inform us when the next flight would be. I stayed in the hotel. At sometime after I got to my room and was in bed I got a call from the front desk that they had a flight for all passengers on canceled flight 1722 at 10am January 7 2018 and that a shuttle will be at the hotel to pick us up and transport us to the airport at 7am.

I got up, got ready and went to the airport via the shuttle provided. Got in line and waited for 8am when the crew arrived to check us in. I got up to the counter and the female that was attempting to check me in said I was not on the flight, after checking again she asked me if I used points to book my original flight. Because I did use my acquired points I told her yes I did. She then told me that because I used points they did not put me on the flight and that there was nothing she could do about it. She told me I had to call JetBlue and gave me the phone numbers to try. After trying to find a phone to call from since my US phone doesn't work in Jamaica a kind lady loaned me her phone. After waiting more than 25minutes I finally got an agent who told me the earliest flight they could put me on was Friday January 12, 2018. I got instantly upset and demanded to be on the flight that would leave at 10am, because I felt wrongly treated just because I used points acquired to purchase my ticket. After a while she said she tried to put me in the flight but she was getting an error message even though there were seat available. I asked to get her manager because maybe he/she could override whatever error she was getting. That agent disconnected the call. So I called back waited another 25 minutes maybe more and got a nice female whom I asked what am I going to do about my job and how is JetBlue going to compensate for my missed days of work or if I get fired she gave me this email (hidden) and said this is the only contact she can give because JetBlue does not have a corporate number. She then put me on a flight leaving January 11, 2018 at 4:57. Bills do not pay themselves and I am missing work and right now waiting on a response from my management team where I work to see if I still have a job. I need someone to reach out as son as possible to get this resolved.

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DVG - 43 d ago

0

Nice Rating...LOL worst airline on planet earth

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Yessenia N - 45 d 18 h ago

0

To whom it may concern

After nearly 14 hours at the airport and a life scare. I'm writing Regards to todays flight 601 leaving from JFK on January 4,2018 at 6:00am. First, a maintenance and a mechanical issue after deicing. Than a customer got sick and than the flight attendant got sick and requested to get off the flight and we needed a new flight attendant after already deicing. After that they made an announcement that they had to go back to the gate because two people requested to be taken out and to speak to a supervisor. We went back they got out. And we had to deice again. The pilot made an announcement that were cleared to go and we are the fourth ones in line. While on the runaway smell of something burnt overpowered the plane and something felt off and didn't sound right. Shortly after Pilot gets on speaker again and states we are going to do an emergency landing due to the landing gear having an issue and a red light going on. The plane could not depart due to this mechanical issue. We would have to go back to the gate and get on another plane that is already being worked on. Truly traumatic experience. Sounded crazy and almost unable to stop due to the malfunction plane. Our lives were put at risk and should have been treated as so. Instead we were treated poorly with no remorse or care to correct JetBlue fault and mechanically issue that could have been much worse. Just reliving the moment gives me uncontrollable fear and mistrust. Besides being on the plane for three hours and not even a water was offered. After getting back to the gate and being told we were getting put on another plane due to the malfunction and a new crew was called in as well. Which was nothing but broken promises in attempts to cover up the faulty plane. And than try to use the weather as a cover yet all 200 people on that plane can testify in additions to recording of the situation. This JetBlue crew is trying to falsify paperwork and what happened on flight 601 and needs to be investigated. To add to the wound 8 hours later JetBlue offered snacks only to find that they had given us expired snacks. Dates October 2017, and November 2017. Pictures and videos documented. This is unacceptable. No costumer should ever have to go thru this again. I'm beyond hurt and disappointment from the poor to zero service and no Regards to fixing and ensuring our well being. Furthermore, airport was closed since 11am but they kept delaying are flight every hour suppose to leave at ten, eleven forty five, twelve, two, three, four thirty and than five . How is that humanly possible if the airport was closed until 3 than six than indefinitely. Our lives were put in greater danger once again now due to weather making it harder to actually get home safe. Is beyond absurd. Supervisor on gate Joslyn was rude and nasty instead of compassionate and understanding. I expressed my concern now of the weather and airport being closed and jetblues liability due the mechanical problems. Her answer was will you can leave and cancel it own your own. If I was to do that then it's my fault when we all know it was not. since was of no help I waited to speak to someone from higher up. I saw a guy with a purple button up shirt at the gate now and I went over to the side and asked if he was station manager and he but his hand in my face and raised his voice to me that he will

Not answer me and I felt so disrespected this was the last straw or so I thought at this moment. I asked for his name and badge number he gave me his name but proceeded to hide his tag under his shirt and wouldn't provide it. Absolutely unacceptable especially after all

We had already been forced to endured by JetBlue and being taken hostage of us and our bags. Didn't know that this is how JetBlue operates. Hours later flight finally got canceled and station manager made an announcement to go go to bag claim and than to go upstairs that we would be rebooked and compensated due everything that had gone wrong. Which I have a recording of as well. This was not followed or honored to no surprise after getting my bags I went to rebooking and they had all the lines closed everyone was just standing around doing nothing and being of no help. Customers ended up making our on line hoping for some guidance and help and getting what had been told us to which neither was done. After making this line for 1 hr with no help I got closer to an agent and all they would say is go home everything is canceled and call JetBlue why would 15 plus employees be there getting paid to not help at all? After being told they would. Finally got to speak to three different JetBlue employees and expressed all my issues and needing to talk to a supervisor and they went to go get her. They were even shocked with the gate employee treatment towards us. For all this time rebooking is still closed this is us just trying to find some order and get the help that was expressed would be given to us by Juan station manager. I attached video of this. Finally the supervisor came and the employee I had spoken to told her she's the one that you need to speak to it's important and she laughed and said she didn't care and proceed to ignore me and laugh in my face. Which other witnesses this. They were shocked. I expressed that I would report this and take it public so it was in they're best interest to handle this situation to prevent further embarrassment to this company and how our lives where put in danger. She just continued ridiculed me. actions against these employees are needed. She must have disciplinary action brought against her. I asked for her name and badge number she would not give it to me and said she didn't have to. She's supposedly the only check in supervisor is what she said. Please investigate supervisor on shift at 6pm on Jan 4th, 2018. I have video proof of her ignoring me and ridiculing me. This is not the manner of a supervisor or at all professional. It sadden me to have experienced this nightmare. I truly always loved and recommend JetBlue to everyone and I constantly travel so this treatment was lower than the worst standard. Actions needed to be taken and I need to be compensated for lost time, money and un heard amount of distress. Or I will take further actions of putting out into the news and report to FAA and business bureau as well. This needs to be handled in a timely manner.

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Dsvid - 44 d 22 h ago

0

I have Ben trying to get back to Tampa Florida sense the 4th here it's the 7th still trying,! Wasted all day on the 4th and all day today on the 7th !other countries start reinvestment after 3 hour delay of 250 uro to start!

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Eneida Torres - 52 d 2 h ago

I am a disabled person. Your employees must have a good training in human relation, customer service and how to deal with disabled people. Your employees in Orlando MCO and Aguadilla need that ASAP, also many of your flight attendants. You have nice people but are the less.

In my case, frequent traveler with trueblue, sometimes I dont receive my points. One time i had over 10,000 points. Your system took 10,000 and also bill me my ticket. Not fair. I have been a lotal customer, but I really wish to have other options.Currently I must travel every 3 months due medical conditions from Aguadilla to Orlando. I need lower prices. I cant travel during late night or early mornings due my medications.

Currently a one way from Orlando to PR is very expensive. Wish you can do something.

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Monica K - 84 d 7 h ago

1

RE: Jet Blue flights 1634 and 1633

Dear Mr. Barger- President and CEO,

I am writing about my recent travels from JFK, NY to Burlington, VT and then back on November 10th-12th. As you can see from my frequent flyer number below, I have flown with you for years.

For some time, I have noticed a decline in service and cleanliness of this airline. The reason I choose to fly Jet Blue is because you "serve" Dunkin Donut coffee. This is the 4th flight that hasn't "served" coffee. Granted, the flight was 45 minutes, however your pocket insert doesn't say anything about shorter flights and NO coffee service. I called over Laurie, the lead flight attendant, and asked, "Why?" She claimed there was turbulence. Drinks are drinks. She said she would gladly make me a cup. I declined because the entire plane may have wanted a cup then. Then Lovos served us complimentary snacks. Cheez Its or chocolate chip cookies. Nothing was gluten or dairy free? What happened to the potato chips? The service has definitely declined.

Then there is the cleanliness of the plane. It's disgusting. The bathrooms. The seats are uncomfortable. They are in need of reupholstering. The TV screens are so small and don't work well.

Our flight home is another story. I am allergic to dogs. In the row in front of me [my seat was 15A] a lady boards with a dachshund. I immediately called over the flight attendant. Her name was Francine. I politely asked, "What am I to do?" She said I would have to move. Me? The paying customer. The human. I am a dog owner, but I wouldn't expect that a human would have to move their seat because I brought my dog on board. To top it off, this flight didn't serve Dunkin Donut coffee either. No coffee. Come on!

I've written in the past, most recently in March of 2017, about the service my father-in-law received as an injured passenger flying home. I never heard back from you. I see on the comment boards, others feel the same as me.

I can honestly say, I will not fly JetBlue in the future. There are other airlines out there.

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Jeff - 60 d ago

0

You won't find a single carrier that will cater to your ridiculous requests. Gluten free snacks on an airplane? Why would a dog move when you're the only one having an issue?

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Steve - 59 d 9 h ago

5

Seriously?? You're allergic to dogs yet you're a dog owner?? You are obviously looking for a hand out. You are seriously making a federal case out of no coffee?? Drinks are drinks?? Would you rather spill water on your lap during turbulence or scolding hot coffee? It is clear no airline would be able to please you; no company or person for that matter.

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