Information, reviews and public commentary for US companies

 

JetBlue Airways

Rating
1.5
Web
http://www.jetblue.com
Address
118-29 Queens Blvd.
Forest Hills, NY
11375
Contact
David Barger
Role
President CEO and Director
Phone
(718) 286-7900
Fax
(718) 709-3621
Employees
14,022
Twitter IDs
@JetBlue
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James rex - 2 d 12 h ago

Does anyone know a John Robert who works for the Jet Blue Airline (Not a Pilot). He has offered a photograph job to me and I want to know if this guy is real or he is using the airport as a background to fraud citizens and if so the airline involved JetBlue you need to crack down on this immidiately. I would like to know if this guy is a valid member of your team who works in the New York HQ Office. AIRPORT CEO I would like this confirmed by you!

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J Rex - 2 d 14 h ago

Does anyone know a John Robert who works for the Jet Blue Airline (Not a Pilot).

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Michelle Herrick - 4 d 9 h ago

0

Answer me this question? How can an airport send you on a return flight to an airport that your vehicle is not at? So disappointed in JetBlue. Jimmy and the girls attempted to fly out of Worcester airport on December 5th due to fog they were then shuttled to Boston where they Departed and didn't arrive until 3 hours later at 12:15 a.m.. Now at 1 a.m. in the morning I got an email from JetBlue saying that their flight has been changed. The flight into Worcester has been cancelled due to snow and he's been rerouted to Boston. Again he will have a 3 hour change in his flight. I asked JetBlue if they were going to shuttle him to his vehicle Worcester and they explain to me that that is not their responsibility. I can't believe you buy airplane tickets from an airport that is not their responsibility to get you back to your vehicle! So if there's anyone out there that's willing to go pick my husband and children up at Logan Airport sometime around 7 p.m. tomorrow I'd appreciate it... in a snowstorm. Because his vehicle is still parked in Worcester airport where he left it on 12/5. The JetBlue agent that I spoke with basically told me that is not their responsibility to get him to his car. Even though they supplied him with a shuttle from Worcester to Boston they are not responsible to provide him with a shuttle from Boston back to Worcester. She told me to tell him to wait and see what the airport said and see if they can do anything. In addition to that I have a 10 year old and a 12 year old daughter that are sitting together and my husband is sitting nowhere near them. The tickets that I spent almost $1,000 for was a flight from Worcester to Orlando and from Orlando to Worcester. None of that happened. My girls are going to be sitting alone on a plane. And all the JetBlue agent can tell me is that it's not her responsibility to get my husband to his vehicle. I understand Mother Nature is out of your control. When a customer pays $1,000 for tickets and you can't even shuttle them to their vehicle you should be ashamed.

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Gio - 5 d 18 h ago

5

How do I get a hold of procurement? I'd like to know how to put in my bid for crew transportation?

Thanks,

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ROBERT PHYLSTEPH@AOL.COM - 7 d ago

4

i WROTE THE PRESIDENT A FEW DAYS AGO ABOUT AN ACCIDENT THAT OCCURED WITH MY WIFE WHILE BOARDING A JET BLUE FLITE FROM BERMUDA TO BOSTON ON NOVEMBER 19,MY WIFE WAS INJURED BOARDING THE PLANE AND IT WAS REPORTED TO THE ATTENDANTS. I MADE A FULL DISCLOSURE ON THE EMAIL SENT. SHE REQUIRED 9 STITICHES AND TETANUS AND MEDICATION ON HER RETURN HOME. I HAVE NOT RECEIVED ANY NOTICE FROM JET BLUE ABOUT RECEIVING THIS E MAIL, DIRECTED TO THE PRESIDENT, WITH JUST MY EMAIL AND NAME AS REQUIRED. I DID NOT WANT TO TAKE IT TO LEGAL, BUT HAVE NOT RECEIVED ANY REPLY. .I THANK YOU FOR A PROMPT RESPONSE

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Janet L. - 13 d 9 h ago

4

We flew Jet Blue to Boston Thanksgiving weekend for a getaway to Salem, Mass. It was also our 24-year-old daughter's first time flying! She is usually my fearless one, but was extremely anxious about flying. I mentioned this to the flight attendant, Jeanine, when boarding. She then came and got our daughter and took her to visit with the Captain and co-pilot in the cockpit. She also gave her a JetBlue blanket, neck pillow and snacks! At the end of the flight, Jeanine announced to the passengers, that it was Hannah's first flight and she did great...and everyone applauded! Everyone was wonderful to our daughter, and we would to especially recognize Jeanine for her kindness!

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Monica K - 15 d 11 h ago

1

RE: Jet Blue flights 1634 and 1633

Dear Mr. Barger- President and CEO,

I am writing about my recent travels from JFK, NY to Burlington, VT and then back on November 10th-12th. As you can see from my frequent flyer number below, I have flown with you for years.

For some time, I have noticed a decline in service and cleanliness of this airline. The reason I choose to fly Jet Blue is because you "serve" Dunkin Donut coffee. This is the 4th flight that hasn't "served" coffee. Granted, the flight was 45 minutes, however your pocket insert doesn't say anything about shorter flights and NO coffee service. I called over Laurie, the lead flight attendant, and asked, "Why?" She claimed there was turbulence. Drinks are drinks. She said she would gladly make me a cup. I declined because the entire plane may have wanted a cup then. Then Lovos served us complimentary snacks. Cheez Its or chocolate chip cookies. Nothing was gluten or dairy free? What happened to the potato chips? The service has definitely declined.

Then there is the cleanliness of the plane. It's disgusting. The bathrooms. The seats are uncomfortable. They are in need of reupholstering. The TV screens are so small and don't work well.

Our flight home is another story. I am allergic to dogs. In the row in front of me [my seat was 15A] a lady boards with a dachshund. I immediately called over the flight attendant. Her name was Francine. I politely asked, "What am I to do?" She said I would have to move. Me? The paying customer. The human. I am a dog owner, but I wouldn't expect that a human would have to move their seat because I brought my dog on board. To top it off, this flight didn't serve Dunkin Donut coffee either. No coffee. Come on!

I've written in the past, most recently in March of 2017, about the service my father-in-law received as an injured passenger flying home. I never heard back from you. I see on the comment boards, others feel the same as me.

I can honestly say, I will not fly JetBlue in the future. There are other airlines out there.

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Sroessner@hot mail. Com - 21 d 6 h ago

Sent you a letter at above address. It was returned as ubdeilveravpble. What is your address???!

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Monica K - 15 d 12 h ago

1

This happened to me too! Interesting. I sent a long letter. Was returned. Not deliverable.

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Bren - 24 d 10 h ago

0

I received and responded to a JETBLUE email concerning a 40,000 bonus on a credit card. I telephoned JETBLUE, and was told that I could be transferred to BARCLAY. I asked the JETBLUE rep if the terms of the offer would be the same. Since she had been so helpful in helping me plan a Jetblue vacation and, said that the only difference was that she would receive some benefit if she transferred me, and I obtained a card. I did obtain a JETBLUE CARD, but the bonus was 30000, not 40000 bonus points. I have called BARCLAY 4 times, and have received no answer. I am surprised JETBLUE is a part of such a bait and switch scam. Needless to say, I have cancelled the JETBLUE card

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David - 16 d 8 h ago

Its not Jet Blue, Its Barclays. Jet Blue must have picked up a good deal to use Barclays as there isnt one British Bank which is worth dealing with. Ive tried to pay them twice and each time they cashed the checked and never credited my account.

Jet Blue needs to dump barclays

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Carmen Munera - 21 d 11 h ago

0

Jet Blue is getting worse and worse. Because of paying for luggage more people are taking on more than they should. My last flight I saw a person taking on a suitcase, a dog and another tote bag. She should not have been allowed to get on plane. The crew stands there and watches a senior like me struggle to put my bag in bin. Thank goodness a gentleman helped me. after they do their beverage service they sit in back on cell phones. At the end of flight they ask you to clean up for next flight.

I am writing a letter to corporate soon. I feel like I'm going into a cattle car not an airplane....

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Ron Mullen - 34 d 5 h ago

2

I need a contact for resolving an issue with Barclays Jet Blue Credit card. The customer service is really inadequate for this issue we've had with Priceline / Booking .com. Barclays has been supposedly working on this issue since september 8th,2017, They don't project a "customer friendly" attitude.

Ron Mullen

(hidden)

Note: american express used to resolve disputes within several days?

Don't know my true blue number since its not printed on the Barclays Jet Blue Card. Mastercard was not helpful either

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Heather Anderson - 35 d 10 h ago

0

I scheduled a flight for my husband as a surprise and this airline changed my flight making us have to travel 8 hours vs 3 on his birthday and did not care to change my flight or accommodate me but inconvenienced me instead. I will never fly JetBlue again! The customer service stinks

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jjg - 45 d 13 h ago

0

So disappointed with Jet blue. The Atlanta jet Blue is horrible! I arrived 15 minutes before departure and they refused to let me board! In any other Jet Blue location they will let you board right up to take off. I always sit up front as I am a cancer patient and it's more comfortable for NY pain. I often see the crew open the door just minutes before take off to let a stressed out customer board. They lied in Atlanta and wouldn't let me board 15 MINUTES BEFORE TAKE OFF???? I have been a jet blue customer for 17yrs and NEVER had this happen. I think it's time to switch my loyalty to another airline, especially after reading all of the complaints on this corporate site. I was absolutely horrified with Jet blue for charging thousands of dollars to people needing to evacuate Puerto Rico. .....HELLO......people were fleeing for their lives and you take advantage of them financially? Disgusting.

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BRANMANI - 49 d ago

0

I'M SO FURIOUS RIGHT NOW..............WHY NO REFUNDS DUE TO CATASTROPHIC HURRICANE MARIA..................JET BLUE REFUSES TO REFUND MY $1500 DOLLARS SPENT ON AIRFARE FOR MY FAMILY WHO ARE UNABLE TO FLY TO SAN JUAN TO ATTEND A WEDDING THAT WAS CANCELLED WHERE THE HOTEL RESERVATIONS WERE CANCELLED DUE TO INHABITABLE AND DEPLORABLE CONDITIONS. THERE SHOULD DEFINITELY BE EXCEPTIONS TO THIS RULE !!!!!!!!!

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Ret. Vet. - 47 d 7 h ago

0

I hear you!!!! Let's band together and write a petition! This is terrible of them!!!!

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Sarasota - 47 d 9 h ago

David Barger

I am the fiance of a woman you recently hired in Sarasota. I am appauled after hearing how her new days with your company have unfolded. Today after years of this in the workforce to be still tolerated is beyond me and the image you set out with. Telling a woman from a supervisory position in front of others an off color remark is shameful at the very least. When a person is known for "by the book Rick" its lacking character! It has renewed the past experiences in the work place and has fallen again to the very woman that sought her last home for employment. I hope this matter is looked into, as corrections can't take place until someone of character and authority direct it to be. I saw her struggle, apply and give her all to accomplish the training that she boasts about and looks forward to using. It's with great trust I can see you hear this message and act accordingly as I feel your investment is as valiable as her's has been. Cordially. Dan Hildreth

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Confused - 50 d ago

Who is the President and CEO of JetBlue Airways? On this site it shows David Barger. However, on another site it shows Robin Hayes.

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Anonymous - 49 d 5 s ago

poop

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Pam - 50 d 8 h ago

1

I am so "DISGUSTED"with the Pets that fly on Jet Blue and other airline. First of all they should be caged Second I don't feel that I should fly next to a cat or dog or eat, sit, or stand next to them. I don't like Dogs and have a cat Phobia.

Third you pay less for a dog or cat to fly then a two year old child .

Because airline are not enforcing the pet policies esp. cages you see more and more pets flying. There was a lady that came off the flight on Saturday as soon as she reach the end of the jet way her dog urinated everywhere., there was an eating establishment 25 feet away.

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michelle andrean - 57 d 22 h ago

5

Awesome airline awesome customer service and happy employee. I love Jet Blue . I traveled internationally and locally and always had great customer engagements.

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Jennifer Reilly - 62 d ago

0

Dear Mr. Barger: This is my response to giving me $100 credit in my travel bank for my "inconvenience": Thanks for your standard Customer Service reply but the problem is that is was not an "inconvenience" it was not 1 cancellation, it was 2 cancellations and I was stranded in Florida for 2 days with no hotel, car or money. The other problem is weather is a response that Jet Blue uses so they do not have to supply the consumer with a car, lodging or meals. I find it funny how my friend's who left RSW to JFK on the same day, later in the evening, got home, so please tell me again about the weather? The next problem is the $100 credit in my travel bank? Seriously do you think I will ever use JetBlue again? From a Marketing perspective you should have given me $500 credit in my travel bank since I will never use it and it may have calmed me down. But let me repeat: I was stranded in Florida for 2 days without a car, lodging or money. I will take this as far as I can and this is what I wish to be compensated for, in a check, not in a travel bank or points: The 2 days I lost from work - (the stock market is open on Columbus Day so I had to work. It is not a holiday for me) The 2 days extra I had to board my 2 dogs The 3 extra days I had to pay at SmartPark at JFK for my car The flight I had to pay for on Frontier airlines to Islip-My new airline of choice by the way-JetBlue who? The Uber I had to take from Islip to JFK to go get my car The extra meals I had to pay for in Florida for 2 days The lodging I had to find again for 2 days, checked out at 11am only to have to return back and book again because the flight was cancelled again The car I needed again to & from the airport, returned and then the flight was cancelled again so I had to get it again Yes this is a true story. I have already written to Consumer Affairs, the Better Business Bureau, the NY Times, Newsday and the Post. I will also be writing the NYS Attorney General. Consumers should not be treated this way. I can tell you that JetBlue has no humanity so don't even bother trying to bring it back to the airlines. That is just laughable. Sincerely, Jennifer Reilly

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Carole and Jerome Blumberg - 63 d ago

Jet Blue and Barclay Card have committed fraud!!!!!!My husband and I applied for a joint Jet Blue BLUE Card with the anticipation that if we spent $50,000 we would earn Mosaic Status. We were told that we would be issued cards in joint names but when the cards arrived my husband was assigned one number and I was assigned another number "in case one card was lost". REALLY??????? We immediately called Barclay and were assured that it didn't matter.....We easily spent the required $50,000 on our card and he received notification that he was indeed a Mosaic member. Today, I booked a flight We were totally SCAMMED and are more than angry. We were also told in no uncertain terms that there was NOTHING to be done about this situation. We were informed that I would have to apply AGAIN for a NEW BLUE CARD and start all over again by spending $50,000 on that card We have been flying Jet Blue for 10 years, making frequent trips back and forth from Westchester to West Palm. For the most part we have been extremely satisfied with the ease of booking, checking in and in flight service. I don't know if there is any recourse but I have to say that I am appalled that a company such as yours could be engaged in such a fiasco of misinformation. And lets not even discuss the fact that the fares between these two destinations are THE HIGHEST of any airline. Yes, you have a captive audience and are sure taking advantage. I anticipate a positive response.....hopefully this will not

fall through the cracks, as these issues tend to do.

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Ret. (Disabled) Veteran - 63 d 7 h ago

0

Never fly this airline! I will never fly this airline again. They are holding my $1093.04 since the hurricane hit Puerto Rico. I don't buy the relief effort on their part because the Governor of NY probably was the guy behind the relief effort as he was from the beginning. My hat's off to the Governor Hon. Andrew Cuomo for helping the Island of Puerto Rico. Now back to Jet Blue. They are a very greedy airline to hold my money hostage. I have been fighting with them now for two days straight. I called corporate as well. They said they would return my money but then I received an email stating they would not. Lousy public relations! I will never fly Jet Blue. I told the Governor's office to look into the matter and if the can. make Jet Blue donate that $1093.04 to the relief effort of Puerto Rico instead.

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