Information, reviews and public commentary for US companies

 

JetBlue Airways

Rating
1.485714
Web
http://www.jetblue.com
Address
118-29 Queens Blvd.
Forest Hills, NY
11375
Contact
David Barger
Role
President CEO and Director
Phone
(718) 286-7900
Fax
(718) 709-3621
Employees
14,022
Twitter IDs
@JetBlue
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Jennifer Reilly - 4 d 7 h ago

0

Dear Mr. Barger: This is my response to giving me $100 credit in my travel bank for my "inconvenience": Thanks for your standard Customer Service reply but the problem is that is was not an "inconvenience" it was not 1 cancellation, it was 2 cancellations and I was stranded in Florida for 2 days with no hotel, car or money. The other problem is weather is a response that Jet Blue uses so they do not have to supply the consumer with a car, lodging or meals. I find it funny how my friend's who left RSW to JFK on the same day, later in the evening, got home, so please tell me again about the weather? The next problem is the $100 credit in my travel bank? Seriously do you think I will ever use JetBlue again? From a Marketing perspective you should have given me $500 credit in my travel bank since I will never use it and it may have calmed me down. But let me repeat: I was stranded in Florida for 2 days without a car, lodging or money. I will take this as far as I can and this is what I wish to be compensated for, in a check, not in a travel bank or points: The 2 days I lost from work - (the stock market is open on Columbus Day so I had to work. It is not a holiday for me) The 2 days extra I had to board my 2 dogs The 3 extra days I had to pay at SmartPark at JFK for my car The flight I had to pay for on Frontier airlines to Islip-My new airline of choice by the way-JetBlue who? The Uber I had to take from Islip to JFK to go get my car The extra meals I had to pay for in Florida for 2 days The lodging I had to find again for 2 days, checked out at 11am only to have to return back and book again because the flight was cancelled again The car I needed again to & from the airport, returned and then the flight was cancelled again so I had to get it again Yes this is a true story. I have already written to Consumer Affairs, the Better Business Bureau, the NY Times, Newsday and the Post. I will also be writing the NYS Attorney General. Consumers should not be treated this way. I can tell you that JetBlue has no humanity so don't even bother trying to bring it back to the airlines. That is just laughable. Sincerely, Jennifer Reilly

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Carole and Jerome Blumberg - 5 d 7 h ago

Jet Blue and Barclay Card have committed fraud!!!!!!My husband and I applied for a joint Jet Blue BLUE Card with the anticipation that if we spent $50,000 we would earn Mosaic Status. We were told that we would be issued cards in joint names but when the cards arrived my husband was assigned one number and I was assigned another number "in case one card was lost". REALLY??????? We immediately called Barclay and were assured that it didn't matter.....We easily spent the required $50,000 on our card and he received notification that he was indeed a Mosaic member. Today, I booked a flight We were totally SCAMMED and are more than angry. We were also told in no uncertain terms that there was NOTHING to be done about this situation. We were informed that I would have to apply AGAIN for a NEW BLUE CARD and start all over again by spending $50,000 on that card We have been flying Jet Blue for 10 years, making frequent trips back and forth from Westchester to West Palm. For the most part we have been extremely satisfied with the ease of booking, checking in and in flight service. I don't know if there is any recourse but I have to say that I am appalled that a company such as yours could be engaged in such a fiasco of misinformation. And lets not even discuss the fact that the fares between these two destinations are THE HIGHEST of any airline. Yes, you have a captive audience and are sure taking advantage. I anticipate a positive response.....hopefully this will not

fall through the cracks, as these issues tend to do.

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Ret. (Disabled) Veteran - 5 d 11 h ago

0

Never fly this airline! I will never fly this airline again. They are holding my $1093.04 since the hurricane hit Puerto Rico. I don't buy the relief effort on their part because the Governor of NY probably was the guy behind the relief effort as he was from the beginning. My hat's off to the Governor Hon. Andrew Cuomo for helping the Island of Puerto Rico. Now back to Jet Blue. They are a very greedy airline to hold my money hostage. I have been fighting with them now for two days straight. I called corporate as well. They said they would return my money but then I received an email stating they would not. Lousy public relations! I will never fly Jet Blue. I told the Governor's office to look into the matter and if the can. make Jet Blue donate that $1093.04 to the relief effort of Puerto Rico instead.

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Upset American - 15 d 16 h ago

0

Dear Mr. Barger: I am, presently, on a Jet Blue flight, accompanying my brother-in law (a Jet Blue Frequent Flyer) on a trip.... Though, I will be encouraging him to choose ANOTHER airline for his frequent travel; that, because: You are a BUSINESS, providing air travel service. You, also, offer wi-fi on your flights, thank you... You do NOT have ANY right to decide to block internet access to websites dealing with perfectly LAWFUL activities, namely firearm-related. I was background-checked, at the Federal level, and otherwise reviewed, to obtain my firearm 'license'. Firearm ownership is....quintessentially-American, and was so long before it was regulated. I do not consider it your place to decide that you are serving the public safety, somehow, by blocking my access to websites I frequent, any more than you would be so-serving, should you block the access/purchase of a PILLOW, on amazon or eBay, which could certainly be used to suffocate-to-death a person. I am upset. I am denied access to information, and activity, to which I should be freely able. You take much to much up your 'corporate selves'. I am not a particularly-frequent flyer myself, these days, but...I DO talk to people, as often as possible, about things I deem important. No more need be said.... You get my message, I trust.

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Delia Soto - 16 d 12 h ago

0

Mr. Barger, our flight #DHKPIP & RPVIIT was booked since March 2017 to join a cruise in FT Lauderdale on 10/7 has been cancelled : 4 Supervisors gave me lies: San Juan closed, Jetblue not currently flying to San Juan, only humanitarian flights.This is so unfair, I've always use Jet Blue for all my travel because of its reputation. Cruise line refused to refund me the money for 2 cabins. Can you help us with 2 roundtrip tickets?

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Israel Ramirez - 16 d 13 h ago

Mr. Barger, our flight has been cancelled twice: Sep 8 and Oct 8. Supervisor Toni just gave me lies: San Juan closed, Jetblue not currently flying to San Juan, only humanitarian flights, my mom wife trip is humanitarian to see a Doctor and I immediately return to Puerto Rico. Our confirmation number is LQQJLB. Can you help us with 2 roundtrip tickets. Her appointment is at on the Oct 10.

Thanks! Israel Ramirez

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M. Pagan - 17 d 6 h ago

2

I paid for 3 seats for my family from San Juan to Orlando on Oct 10th

I get a email and automated call that the flight has been canceled and to reschedule on website which does not allow me to. Then when I call they do not allow the call to change via phone until 7 days before the flight.

This is very upsetting since my mother needs medical attention and now I cannot change this.

Feeling terrible and no on to help me

At least explain reason of cancelation in detail since I did this two weeks in advance. What changed on Oct 10th.?

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Jose A. Reyes Sr. - 17 d 9 h ago

0

Hello Mr. David Barger my name is Jose A. Reyes Sr. if you want you can reach me at (hidden). I'm writing this memo to you to let you know how angry I am with JetBlue. I am trying to get me sister and her husband to Boston to from San Juan. first I had coming in on Sept 30,2017 then It cancel and reschedule to October 10,2017 and then to October 9, 2017 and now I get a text that it was cancel so I had to call again and schedule them for October 7,2017 only them flying in to New York and I have to drive to New York to pick them up. if they make this flight if it does not get cancel before then. JetBlue was so high in my heart I have taking guite a few flight from Boston to Florida with the family and grandkids not sure what I'm to do in the future. thanks

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scott ludwin - 24 d 1 h ago

0

They are not refunding tickets due to the hurricane... You can still travel to those areas... My sister can't even go to her house yet...

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Mimi Hauptman - 27 d 6 h ago

0

My family and I were fleeing from Hurricane Irma. We were 3 adults , a 3 year old and 6 week old. I was not returning to Florida so it was one way. We were attempting to get to New York but could only get as far as DC and had to drive from there. I was charged $2356.41 for the family.I feel this was taking advantage of a horrible life threatening situation.I am shocked that not only did the airline take advantage of the situation but they had no concern for saving lives.

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I must say I am very Thankfull for all this company has done for my wife and her family at this most harsh time in her life. She tells me of the over and beyond kindness and and most courteous staff and pilots even of whom also she was able to talk to directly and not be pushed aside as so many others do. I too a military veteran have had many experiences through my life both good and bad.. So Thank yous must be extended for all services given for her safe travels and last minute aquire mentioned for emergency travels as the whole family coming from different states to meet up at a certain location (Trauma Hospital for a family member on life support). Jet Blue will now Be our #1and most preferred way of travel from here on out!! Warm Regards , - 28 d 13 h ago

5

D Rouse

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As I was in the military I have had many experiences through my life with several airlines, I must say this one really changed my whole view on flying in general. - 28 d 13 h ago

5

S.Rouse

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Concerned Citizen - 46 d 9 h ago

5

This Contact information is no longer valid...Does anyone even monitor this website?

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Scott Turley - 56 d 11 h ago

0

Worst experience I have ever received. I felt we were treated like we were Terrorist and not even people.

We arrived at the airport approx 3 hours early so that we would be able to ensure that she make the flight. When arriving at the Jet Blue station we were informed by the Agent ( He would not give his card or name when I requested several time, but stated that he was the manager) that my wife would not be allowed to board the plane because the ticket did not match her Passport. (The flight on Jet Blue was a connecting flight and she would not have left the United States on this flight.) The manager was extremely rude not only to me but the next customer in line, so rude in-fact that the next customer actually starting arguing with him because of his behavior. In my opinion as a Manager with over 20 years experience he was extremely unprofessional. I then informed the manager that we bough the ticket as we were instructed by Department of Homeland Security, he then made it abundantly clear that his authority was above all other and that he was not allowing her to get on the plane. I then contacted Just Fly where we had bought the ticket and informed them of the situation and was told by there agent that the manager was not correct and that she could fly. I then took my phone back to the manger and told him that they wanted to talk to him, after informing me that he had other customers and I would have to wait and they waiting on 3 other customers he finally decided to take the call and I could hear the agent at Just Fly informing him that he was incorrect. The manager then made it again abundantly clear that he would not change the name to meet his standards and that his authority was final. He then gave me back my phone and I again spoke to the agent and was informed that she was going to contact Aviancia ( the original Company, as Jet Blue was just contracted by Aviancia for this flight) after holding for approx an hour the agent came back and stated that Avianca informed her that he could make the changes to the ticket in his system so that it would reflect the passport and not my wife's Green Card. I again went back to the manager and told him what I was told, he then told me that he would not make any changes. And after telling Just Fly what he said the agent said there was nothing she could do. I then asked her to provide me with another ticket now that my wife was going to miss this flight and had to be in Colombia by Monday and I informed her of our situation. She told me that this ticket was not refundable since the flight had passed even though it was not our fault we missed the flight and was held at the airport for over 3 hours.

Since my wife had to be in Colombia by Monday I had to go back home and buy her another flight at a higher cost so that she would be in Colombia on time. The only difference this time was that her connecting contracted flight was with United Airlines instead of Jet Blue.

I feel that I should not be held responsible for these charges because my wife traveled to Colombia on the exact same documents the second time. When we got to United Airlines the we told the agent there about our situation she told us that she heard nothing but bad things about Jet Blue and that they could have made the changes but that they just didn't want to. I told her that I was a Combat Veteran with PTSD and severe anxiety not to mention a heart condition and that I had never been treated this way before and felt completely discriminated against. She said she would take care of my wife and make sure she made it there on time and they did.

I am planning to file a complaint with the BBB and will post online on any website I can find about how I was treated by Jet Blue, I felt like we were being treated as we were Terrorist, we had all the documentation needed and were completely Legal. My wife's name was different because she took my name when we got Married. I guess in Jet Blue's eyes it is disgraceful for a woman to marry an old beat up Marine and take his name because they sure as hell held it against

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Claudia Ruiz - 60 d 15 h ago

Dear President, CEO and Director,

I would like to share the horrible and disappointing experience I had this past vacation. lets start off with the flight being delayed for 3 hours and having everyone including children sitting and sitting and just waiting for hours in the plane!!! The flight attendants weren't helpful at all, I asked for milk for my baby's bottle (I was traveling with a 1 year old) and was told I had to wait till in the air, so my baby sat there hungry and frustrated. Who does that!? I understand there's no beverage and snacks till up in the air BUT I wasn't asking for water or SODA I was asking for milk for a crying baby that was unfortunately forced to sit in a cramped up seat with 2 other people for 3 HOURS before the flight departed. The crew knew all our bags wouldn't make it and said absolutely nothing! so on top of being 3 hours delayed I had to make a 2 hour line in DR to make a bag claim when we landed because the WHOLE flight needed to make a claim. I can understand if one or two people didn't receive theirs bags then ok it's an accident/oversight/human error, but to see the WHOLE flight standing on line for bag claims then it was premeditated. I had a destination wedding, I was scheduled to be married on Monday 8/7 which is our anniversary date; however it had to be canceled/changed to Wednesday 8/9 because all of our things were in our bags. we arrived to DR on Saturday morning 8/5/2017 and didn't get our bags till LATE Monday night 8/7/2017, Who does that to someone? specially someone flying with a child, we had no clothes no pampers NOTHING on vacation for days, DAYS not 1 day but 3 DAYS!!! and to top it off I write an email expressing my frustration and disappointment because this is a horrible way to mess up someone's wedding day and I get a BS email saying I'll get $25 for my inconvenience... really? like really? I paid $520 for 6 people, paid $500 to change my wedding date and JetBlue is nice enough to feel my pain and give me $25 (which is what I paid for the checked in bag I never received in time). That 's just ridiculous and a slap in the face.

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Disappointed - 68 d 8 h ago

1

Dear JetBlue: I am writing to you to let you know how disappointed I was from my Jetblue Getaways vacation from Virginia to St. Maartin, from biggining to end: JetBlue Getaways Reservation messed up our Reservation that we couldn't even checked our bags directly from Virginia to St. Maartin We were given hard time by jetblue customers service which we had nothing to do with it; we were told by Reservation agent that we will be able to check them all the way to St. Maartin! 1. Traveling from Dulles airport to JFK 7/23 our flight was delayed around 4 hours due to someone left batteries on the plane overnight, therefore we missed our connecting flight from JFK to St Maartin!! Therefor there wasn't any direct flight until 7/25! Therefore customer service had to change our flight and hotel itinerary! Which took hours and exhausting! In the meantime we were trying to find a hotel for couple nights was so difficult Internet at airport very weak we couldn't get connection I got a number from my email luckily and made reservation for 2 nights! 2. On 7/25 we did fly to St. Maartin and returned 8/4 and found out after long wait that our flight y cancelled for unknown reasons this was around 6pm! So there we go try to find a hotel without Internet! We asked jetblue personnel to help us they Were rude and ignored us! It took us 5 hours finally I had to call my son in Virginia to get us some hotel numbers! All hotels near JFK were sold out! Around 11:30 we finally found a hotel with my son's help in Virginia! around 12:30am shuttle took us there checked in around 1:00am! We were exhausted and hungry! Shuttle drive himself offered us to stop by Burger King for food since every where would be closed at that time' 3. Our flight was rescheduled for next day late 10:19pm flight! So arrived airport around 5 pm; Around 8:30pm they said our flight was delayed and they changed the reason 4-5 times! 4. We couldn't board until 11:15pm airport was heavy traffic it took about Half an hour for take off around 12:00 midnight! By the time we got to Dulles airport Virginia and picked up luggage was around 1:50am. My son was suppose to have come and drive us home; I didn't want him to drive that late hour we live 1 hour away from Dulles! We stayed at a hotel in Dulles area, next day my son picked us up Came home on 8/7 around noon! This is so unacceptable it's not like JetBlue that we know; we have done several Getaways with you nothing like this horrible experience that we have had! All were very smooth or minor issues! This was a vacation from hell for us! I have had JetBlue credit card for a long time and have been TrueBlue Member for many years!! We have never been at JFK before it is so confusing and very tiring to maneuver around with rude jetblue staff! JetBlue experience ruined our vacation! We cannot afford to vacation every year and tried to save for this vacation for a few years! I haven't even paid for this one I am in tears and so sad for this horrendous Unimaginable experience!! Unacceptable!! I would like your response see what you have to say! I don't even know when I can afford another vacation! And I still have to pay for this! Sent from my iPho

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Lucy - 63 d 14 h ago

Please tell everyone that you Sued the Crap out of JetBlue? These people shouldn't be able to get away with such things. I truly hope that you and your companion received your money back. I'll never use JetBlue.

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June and Don - 70 d 6 h ago

0

We have been loyal Jet Blue customers for along time...this week on Thursday we were to meet our grandchildren in Nassau flying in from Atlanta on Delta....we were delayed over 2 hours in Orlando..with no excuses...we were late meeting them..they headed to hotel..were given the wrong rooms in a different part of hotel..

On the way back yesterday we were delayed 4.5 hours....we had to spend 7 hours in the Nassau Airport..spending money on expensive food and drinks..and sending our grandchildren on their way back to Altanta on Delta which by the way was 15 mins early...this morning we were given a $75 credit this credit did not even cover the cost of the expensive food at Nassau Airport, the extra car parking, the pet sitter...and not say our exhausted selves....we are so disappointed and overwhelmed at the lack of courtesy..everyone on that flight should have been given a free return flight..you are offering nothing...as I just went on your website and this $75 is being offered anyway to new travelers....Your organization at the moment is a lot to be desired and your lack of courtesy to those on that flight was amazing..we have lives to live and places to go.and it again was not weather related....at the moment I am amazed you are still in business..

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Nightmare - 74 d 14 h ago

0

My trip to Virginia has been a nightmare..... I have been a true blue member and loyal customer for many years and recently even obtained the jet blue credit card. This recent situation has been nothing but a nightmare and their customer service has shown their true colors today!

After accepting the weather related cancelled flight yesterday I was rebooked for today at 10:50am out of Dulles. As I'm getting ready something tells me to check my email and there it was, "another change". At 2am while I was sleeping they sent an email telling me my flight was now out of Washington, DC. I call customer service livid at this point because how am I suppose to get to Washington, DC "walking". The representative was huffing and puffing because she couldn't deal with my frustrations and the fact that I had every right to be upset. "Excuse me your not the one stranded in Virginia" She then tells me "mam there was a mix up your flight is still leaving as scheduled out of Dulles International Airport. At this point I'm even more upset with her unprofessionalism and I ask to speak to a supervisor. I proceeded to wait on hold for 20 minutes. During the hold she checked on the line twice and continued to tell me there was no change in my flight and questioned if I still wanted to continue to hold for a supervisor. "YES I DO, I WILL HOLD" Finally, a supervisor gets on the line to tell me that she was looking into the matter. Still on hold for another 10 minutes when "The Supervisor" returns to the she proceeded to tell me that the flight is departing from Washington, DC. (Now I'm beyond livid) So, had I ended the initial call with the first representative and taken her word for what she told me I would have left the hotel and been stranded at the airport.

Now I'm super livid and the "supervisor" is quiet telling me there is nothing she can do but me me on the later flight at 8:15pm. Now I'm loosing a days pay, the hotel will only extend my check out till 1pm, my child is with the babysitter another full day, and I will have to sit in the airport for 6 hours and hope the flight isn't cancelled again.

I called the corporate office at (718) 286-7900. Of course the option to report an issue is an automatic voicemail. So I leave a detailed message. I then decide to call again and choose option "6" for other concerns and the phone rang and rang and rang no one answered. So I call again and choose option "6" again finally someone answers. He then transfers me to someone that does even have a name but states he was operator #1826 "I think" now I'm even more upset.... really and your name is? He ignored my question and states please explain how I can help you. To avoid having anxiety attack from the aggravation I began crying from the frustrations and explained the complete ordeal to this operator. When I was done he asked me for my confirmation number, my name, and the best contact number. After I give him all the information he states he was going to email customer service

and see how I can be compensated. REALLY? And before I could even ask him a question he disconnected the call.

All this occurred this morning from 7:30am - 9am. JetBlue has cost me

a days pay, another days pay to the babysitter, complete aggravation with the lack of professionalism, and no sympathy what do ever. The outcome of all of this is that I've lost so much in 2 days and all I got was "I'm sorry it's due to weather conditions". Jet Blue must think I'm an idiot.... of course your going to blame it on the weather so that you don't have to compensate me for this total aggravation. "New York" weather partly cloudy high 84. So weather is not the reason! It's is now 10am and I'm still waiting for a call back!

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Pat Rozett - 85 d 11 h ago

0

We had paid for an all inclusive that involved jet blue.Due to an extreme emergency (hospitalized ) we had to rebook.Jet blue had the nerve to charge $660 for this rebooking emergency for an 1.5 hrs flight

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Ruth McMains - 86 d 10 h ago

My daughter, Amy L Warner, as a present, flew me to Seattle on July 10th for a spectacular week. Our return flight was scheduled for July 14th at 10:30pm. During that day we were notified of a delayed flight leaving SeaTac at 12:39am July 15th for Boston

and giving us several options: flying to Buffalo and riding the bus to Syracuse, flying from Boston to Orlando for a 7 hour lay over,. Not once was flying into JFK and back to

Syracuse. I'm 88 years old, using a wheel chair and ended up being bused to Syracuse

arriving 9 hours later. I'm still recuperating and will never fly JetBlue again.

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Karen M McBride and James McBride - 90 d 12 h ago

0

Karen McBride

Last week, Monday, July 10, my husband and I booked a Jet Blue flight from Long Beach, CA to Sacramento to attend a business meeting. Our booking showed travel up to SAC at 3:35pm. to arrive in SAC at 4:58. Instead, we departed at 5:40 and arrived at 6:40 narrowly missing our dinner meeting. We were to depart SAC at 5:39 on Tuesday to arrive back in Long Beach at 6:59. Instead, departure was moved to 8:40 pm. Late-late-late!

So we dumped the return, booked on Southwest to SNA, requiring family members to pick us up and take us back to Long Beach to retrieve our car. We are furious! We request payment for the return flight.

Our ticket price was $256.per person. We will not fly Jet Blue again.

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GEORGETOWN TRAVEL AND TOURS LTD - 95 d 44 m ago

5

Greetings. We are IATA accredited travel agency code no 41210470 based in Nairobi-Kenya. In this regard we request for CIP for B6 (JETBLUE AIRWAYS CORPORATION) to authorize us issue your documents from our office. Awaiting your positive response. Best and kind regards, George Mwangi. Managing Director. +254 722847806.

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Barbara - 98 d 13 h ago

5

Good morning,

I am writing in regards to a telephone agent who helped me tremendously via the telephone. She was sweet, kind and understanding and extremely helpful. I was under a lot of stress and she took care of my problem. Her employee # is 29506 and her name is Mary. I would hope this will appear on her record for an excellent employee. Thank you.

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Guy Shaffer - 98 d 18 h ago

5

Dear JetBlue Management,

I am writing this e-mail in praise of Mr. Felipe Arellano, a boarding agent at the San Francisco airport. Mr. Arellano helped my family on July 7, 2017, as we were returning from Seoul, South Korea, en route to Denver. Being infrequent international flyers, we made the unfortunate mistake of not picking up our checked-in luggage before passing through customs. We were directed to our airline carrier's counter, Asiana Airlines, to help us retrieve our luggage. Everyone from Asiana was gone, so we approached the JetBlue counter, as it was next to Asiana and no JetBlue customers were in line. We explained our dilemma to Mr. Arellano. He patiently listened and helped us to problem solve so we could get our checked luggage. My family and I were extremely grateful for Mr. Arellano's assistance and kindness, and how he went above and beyond the call of duty to help out anxious and tired passengers from another airline. We want to let you know what a wonderful employee and asset your company and the San Francisco Airport has in Mr. Arellano.

Sincerely,

The De Mayo - Shaffer Family

Broomfield, Colorado

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Big Lots
Frenchy Hello I'm Michael pisani my employer no was 1745894 I like  ... 

Spirit Airlines
Anonymous I WILL NEVER EVER EVER FLY OR RECOMMEND SPIRIT TO ANYONE!!! ... 

LA Fitness
Shantel you need to call your credit card company. it is also worth ... 

Dillard's Inc
Gussie Woodward I returned a pair of shoes of shoes to a local Dillard's he ... 

Circle K Stores Inc
Anonymous I am wanting to report Sharon the manager of the store in n ... 

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