Information, reviews and public commentary for US companies

 

JetBlue Airways

Rating
1.075145
Web
http://www.jetblue.com
Address
118-29 Queens Blvd.
Forest Hills, NY
11375
Contact
David Barger
Role
President CEO and Director
Phone
(718) 286-7900
Fax
(718) 709-3621
Employees
14,022
Twitter IDs
@JetBlue
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Jackie - 4 d 4 h ago

I called to book flights for myself and 2 friends for my 30th birthday. When booking my flights the agent asked me how I am able to afford these flights and if I was a drug dealer! You have got to be kidding me! I have been trying to file a complaint and everyone keeps telling me they have sent this complaint to a specific department that handles this. I asked for someone to call me back to let me know how this will be handled. Instead I was offered $100 to leave this alone. The ONLY way I may leave this alone is if someone fixed my birthday plans and comped these flights. That would give Jetblue the chance to redeem themselves!

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Dana - 11 d 4 h ago

I have been a true blue member since 2005. Over the past 5 years have been flying JetBlue as my main carrier. Last year at this time I contacted JetBlue regarding mosaic. I asked what I needed to do in order to receive mosaic status. I was told I needed 30 flights or $50,000 spent on my MasterCard. I checked back with JetBlue a couple of times over this year to make sure my flights and spending were accurate. A little over a month ago I called JetBlue and they confirmed I had 32 flights and should be eligible for mosaic. However once they checked again I was told I was not eligible that way since some of the flights were booked with points and not eligible, something I was not made aware of on any of my previous calls. The JetBlue representative said they thought i had spent over $50,000 on my card so should contact MasterCard to confirm. When I called they said I was not eligible and had to contact JetBlue to find out why.

I called JetBlue blue back and was connected to josh who said he was the trublue supervisor. After talking with him for at least 15 minutes he finally said he realized I can just call back MasterCard and upgrade my card which was why I was not eligible. I was happy to get an answer but pretty upset since I'd called many times to make sure the card I had was correct.

I then called back MasterCard and was told by the representative that "from the marketing team we can not offer that promotion at this time". I could not believe this is where we were at.

I called back JetBlue and asked to speak with Josh to tell him what happened and he refused to get on the phone. He was clearly chatting with the true blue rep I was speaking with. It would not speak to me.

I've been loyal to your company for many years and it's awful the way this was handled with so much incorrect information and such disrespectful customer service.

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Anonymous - 49 d 14 h ago

My name is Patricia Espinoza. ZTGRWQ ARRIVED FROM FORT LAUDERDALE ON NOV 28 MY BAG NEVER ARRIVED EMPLOYEE IN LIMA PERU STATED THAT THEY LEFT THE BAG IN FORT LAUDERDALE FOR SECURITY REASON. THEY ASSURE BAG ARRIVED ON 29 AND WAS NOT TRUE. NOW THEY CANNOT LOCATE MY BAG.MY REASON TO COME IS FOR A WEDDING THAT WILL TAKE PLACE SATURDAY MORNING. I HAVE A VALUE OF 3000 IN MY BAG. THEY ARE RUDE AND HUNG UP THE PHONE. I NEED AN ANSWER PLEASE HAVE A CEO OR MANAGER CALL ME TO LIMA AT 5551050 OR 999444904. IF I DONT RE CEIVE MY BAG BY TOMORROW. YOU WILL HAVE TO RETURN 3OOO DOLLARS PLUS THE MONEY FOR THE TI KET. I AM HAVING ANXIETY THIS IS THE WORST TRIP OF MY LIFE. PLEASE LOCATE MY BAG. I NEEDED FOR TODAY.!! WAITING FOR YOUR CALL

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Loosing passengers - 14 d 10 h ago

Airlines in lima peru are friendly and courteous with passengers,they want you to fly back again with them.avianca before you enter the ticket line for check out asked are you senior citizen come this way.jet blue male employee is rude give you a hard time like he is the owner of the airline and he is doing you a favor ,for travelling scaring passengers. A lot people like good friendly customer service,but sad a lot people like me will not use it again until is change of nasty employees.a lot company's used mystery shoppers to check employees how they treat customers , because they don't want to loose business. The fly experiences I had many times

Were good friendly people and courteous.

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Person - 98 d 37 m ago

0

Jet Blue has joined the deep state in targeting individuals in their own homes using 747's! I never would never dream of using jet blue. They are endangering their passengers and terrorizing American citizen.

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Rude and nusty - 14 d 10 h ago

0

Lima peru male employee middle age the check passports before going to the counter was very rude and nasty treated me like a criminal asked all kind of questions.I am elderly person ,other airlines are very nices and friendly.we had travel in your airlines the crew is nices.

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Anonymous - 49 d 5 h ago

0

I was just told by customer service, "There's nothing we can do about your concern, you've hit a brick wall"- Bonnie (supervisor of customer service from the 800 number).

For a couple that has been using Jet Blue multiple times a year it is DISGUSTING to be laughed at, disrespected with words, and threatened.

YOU'VE LOST TWO CUSTOMERS AND THAT IS TWO OF MANY. We have spent THOUSANDS of dollars using JetBlue and that is the last time. TEACH YOUR EMPLOYEES HOW TO SPEAK TO A CUSTOMER & PROVIDE FURTHER EDUCATION ON CUSTOMER SERVICE.

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Kim - 15 d 6 h ago

100% agree with you! They are disguisting and rude!!!!

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Kim - 15 d 6 h ago

0

I am extremely frustrated with the service from JETBLUE representatives that answer the phone. I had tried for 3 weeks to purchase points to make mosaic status for the next calendar year. Between my husband and I we had called about 20 times in the month of December. I was told repeatedly there was no way to purchase points to meet the status. I knew there was. I finally got a representative on Dec 31st who actually called the True Blue department She was very helpful and prompted me on how to buy the True Blue points I needed. What she didn't tell me is that I needed to buy mosaic points! I call back the next day to confirm Mosaic status and I am told I bought the wrong points!!! And rudely told me it is the customers responsibility to purchase the proper points and if I had initiated this earlier in the month while the promotion was happening they could have helped me. Really JetBlue????? If you had trained your representatives properly the 20 times I called before Dec 31st I wouldn't have had this issue. I am beyond pissed at the customer service you have to offer. From customers who fly every other week on Jet Blue this is so unacceptable! Now I lose out on Mosaic status even if I did what I told on my final phone conversation on Dec 31st. Not fair in any aspect and very frustrating!!!!

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SNOWBIRD - 15 d 7 h ago

1

all these complaints snap out of it Jet Blue you use to be #1

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Bob Reynolds - 23 d ago

1

If anyone is thinking about saving points for a special vacation please research it first especially with JetBlue and Hawaiian Air partnership. Saved points for years for a trip to Hawaii for our 40th Anniversary only to be told we can't use them because of extremely limited seats. Put your money in the bank or fly United.

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ros calderon - 16 d ago

3

the problem with the jet blue vacation packages are similar to where ever you go. I booked a flight and hotel and for the life of me i can't change one part of it without having to pay for a cancelation fee and jeopardizing the whole package.

what a mess.

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B. Essick - 16 d 51 m ago

1

I am writing because I have a genuine concern about the service on Jet Blue. I travel on Jet Blue at least 3-4 times a year, over the past 10 years, and most definitely have witnessed a significant decline in service.

I was on a flight on Dec. 26th to Burbank which was two hours late in departing JFK - the reason given was that the pilot had to have a 12 hour break before flying - that meant we were leaving an hour later. The other hour was spent loading our plane with food, which was "backed up" we were told. Therefore, we were inconvenienced two hours on a very expensive flight, during the prime holiday season - the airline was at fault - not equipment, not weather, but staffing and supplying your flight. There was no compensation offered for our wasted time at all.

On December 31st, we were delayed three hours - because we had to fly from Burbank to Phoenix to get more fuel! We were on the ground in Phoenix for an hour! The flight was originally scheduled to arrive at 10:47 pm - instead we arrived after 2am! I might add that we were getting all kinds of ridiculous reasons for the delay in Burbank - the delay was caused by "personal" reasons - and to top it all off, THERE WAS NO FOOD TO PURCHASE BECAUSE THE FLIGHT WAS NOT SUPPLIED WITH FOOD! We were given a $25 credit for our Jet Blue account for our trouble. Pretty cheap considering our flights were so very expensive.

I am seriously considering not using Jet Blue in the future - I am very disappointed - I would like to hear from you.

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Kevin McCarthy - 24 d ago

0

The last four times in a row JetBlue has either cancelled the flight or has been significantly late. Each time it has been because of crew issues. Obviously JetBlue either has an incompetent individual responsible for scheduling, or they just don't care about their customers, you decide!

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Anonymous - 38 d 7 h ago

I was on line with someone that stated that they not a robot and got cut off i am trying to retrieve my credit of $217 from JetBlue since June 2016

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Libia Webster - 45 d 7 h ago

5

I was ther this morning it was taken a long time But this guy came from the back I think he was the manager a very nice guy he make all the people who were working do it faster not only he called somebody to take my mom in a wheel chair nobody came he took her in put her in the plane and help her with her bags so I think he was awesome but I don't know his name :)

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True Blue #25035825022 - 54 d ago

There are few times when an often delayed, ultimately cancelled flight results in a letter of commendation and praise. It is certainly not for the corporate decision making, actually lack of it, but for the Jet Blue employees on duty Thursday night, November 15, at Palm Springs Airport (PSP). My husband and I, well into our seventies, were pretty much stranded there when our flight was finally cancelled at the virtually otherwise deserted airport. Claudia Barajas, Gregory Marshall and their supervisor, Keith Mottola, went far and above their responsibilities to help us. Together they addressed all of our needs, finding a hotel, arranging transportation there, finding us a means to get to San Diego for the only available seats back to NY for days. Gregory searched out Amtrak transportation and aided me in making reservations, They helped us with our luggage as we trudged to the pick up point for hotel transportation and stayed with us until it arrived. Claudia went so far as to put her personal number on my phone in case we had further problems. These people are the face of your corporation and certainly deserve recognition for their efforts on your behalf.

It does not, however, excuse the poor management that neither cancelled the only flight back to JFK in a timely manner nor provided a back up plane. Certainly the weather conditions left planes stranded throughout the west coast with no place to go. The $50 credit we received in no way compensated for our struggles getting home. Interestingly, my son, awaiting a flight from JFK at around the time we were due to land, received a $75 credit for the the 3-4 hour delay of his flight to Buffalo. He was hardly inconvenienced by a few hours in the airport pub on the way to a college hockey game. Equal treatment? I think not!!!

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OUTRAGEOUS & UNACCEPTABLE - 61 d 5 h ago

0

I am writing to you about an unacceptable situation that arose on my return flight No. 748 from Las Vegas, NV to JFK in New York City on Wednesday, October 31st. I was traveling with my spouse in MINT class that was booked "by me personally" online on July 3rd. We have used Jet Blue Airlines for years when traveling to and from Nevada. Originally, we had confirmed seats 3D for me and 3F for my spouse for the return flight. While attempting to check in via the internet the morning of our return flight, I discovered that my seat was changed to 1A without any prior notification. When calling 1-800 JETBLUE, I was told that "I" had changed the seat request when I was checked in online. That was not true. The representative on the phone kept saying over and over again that "I" had changed the seat request when I attempted to complete the pre-check. That was not accurate. I kept telling her that I was traveling with my spouse. So why would I change MY seat assignment that I had originally booked back in July? Eventually, I was told to just deal with the situation at the airport check in. When we arrived at the check in desk at the airport, we attempted to find out why the seat had been changed without my consent. At first, after the LAS Agent reviewed the computer record, I was told that "this was how it was originally booked". After she inquired what third party service was used to book the seats originally, I informed her that "I was the one who booked the flights myself online" back in July. Once again, she reviewed the computer record and kept insisting that was how it was originally booked. I started to get angry, raised my voice and showed her the original paper printout confirmation that was date-stamped back in July when I originally booked it. Eventually even she realized that the seat had been changed recently without our consent with the instructions that it CAN NOT BE CHANGED. She was able to ask another supervisor(?) who seemed to "recognize" the name and we were told that they could NOT remove the "person" from seat 3D as indicated on the computer. They would not say who this person was but it just seemed to me that it has to have been someone who was a part of the JetBlue family(?) They would not confirm nor deny this. My point is how can a company allow such a thing done to their customer who has paid full price for MINT service without any notice to that person, especially someone who bought, requested and received confirmation for that seat AND was traveling with their spouse?!?!?!?!? Who was this person that he would have the right to "bump" another passenger from his reserved seat and have the notice placed to "do not change under any circumstances" next to his seat reservation on the computer. This kind of treatment is outrageous and absolutely unacceptable under any circumstances especially without any prior notification for any passenger, not to mention someone who has paid the full price for a seat in MINT! What kind of an airline would allow that type of treatment to a paying passenger. What kind of an airline would allow such a change without contacting the paying customer? And it seems to me that this situation also put the phone rep as well as airport agent in an awkward position due to the devious way it was done. They could not tell immediately from the records and the way it was done, that the person who had the clout to change it in the first place did it without notice to me. It was made to appear that I DID IT! So this put your employees in the path of an angry customer! We have used Jet blue Airlines for about 11 years now between New York City and Las Vegas. After this treatment when we decided to treat ourselves to fly MINT, I would hate to see what your company would do to a regular paying traveler. At this point, we have decided to give serious thought to using another airline for our trips to anywhere.

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CORRUPTION - 64 d 7 h ago

0

How do you feel about a number of persons working for your airline in Barbados being suspender/fired for DRUG,TICKET SCAMS and all types of illegal activity. How can i ever be comfortable in travelling with you again. Imaging Kelly Bourne being your representative here ans she knew what was going on with the drugs and ticketing scam. I CRY SHAME OF YOUR ARILINE.

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Anonymous - 128 d 5 h ago

Please expand use of Worcester (Mass) airport fo/from other U.S. cities. It is much more accessible ( much less traffic delay) than Boston,

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Anonymous - 65 d 10 h ago

Worcester stinks there like 10,000 people living out there

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Sincere Thanks, - 79 d 47 s ago

0

October 31, 2018

Robin Hayes, Director, Chief Executive Officer

JetBlue Airways Corporation

27-01 Queens Plaza N,

Long Island City, NY 11101

On Sunday October 28th I boarded flight 480 at MoBay direct to NYC had a abhorrent experience travelling on your air craft. we were not offered any assistance boarding but was barked at by their Queen of the air craft hurling directives at passengers as we came on board. I never encounter this abrasive approach entering a plane from any airline staff and was shocked, never ever have I encountered such treatment on Jet Blue

Their Oct. 11th 2018, 7:20 pm flight was delayed and that crew was hurrying us along and letting us know the rules in such a delightful manner. They also assisted passengers with their luggage, etc. a total difference to what occurred on flight 480.

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A Demeter - 66 d 7 h ago

0

Because jet Blue no longer flies to St Croix at the end of January: I used JetBlue points for a flight to San Juan, and Jetblue refused to book the rest of the itinerary on Cape Air using my JetBlue card. The reason that the flights were not booked together is because of Jetblue points policy and denial to book together. Because I was using my points for the Jetblue flight to San Juan, Jetblue would not book my flight on Cape Air (so called partner airline!) or transfer my bags, even though I was charging that flight on my JetBlue card!! Customer inconvenience, to wait at baggage claim, grab bag, run to Cape Air and rebook bag!!

I was told that if I charged both flights on my Jetblue card they would be booked together!

Last year a telephone attendant did book both flights together, one points the other credit card Jetblue and Cape Air!

I will be warning other Jetblue card holders, and corresponding with JetBlue executives: Joanna Geraghty, Robin Hayes and Marty St George. Horrible policy that makes your customers have to recheck baggage and miss timely flights!

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A Demeter - 66 d 8 h ago

0

I used JetBlue points for a flight to San Juan, and Jetblue refused to book the rest of the itinerary on Cape Air using my JetBlue card. The reason that the flights were not booked together is because of Jetblue points policy and denial to book together. Because I was using my points for the Jetblue flight to San Juan, Jetblue would not book my flight on Cape Air (so called partner airline!) or transfer my bags, even though I was charging that flight on my JetBlue card!!

I was told that if I charged both flights on my Jetblue card they would be booked together!

Last year a telephone attendant did book both flights together, one points the other credit card Jetblue and Cape Air!

I will be warning other Jetblue card holders, and corresponding with JetBlue executives: Joanna Geraghty, Robin Hayes and Marty St George. Horrible policy that makes your customers have to recheck baggage and miss timely flights!

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john j McMahon - 71 d 5 h ago

A month ago I lost my cell phone at the baggage claim area at Tampa Airport. Immediately when I returned home and realized that left my phone at the airport. I contacted security at the airport and nothing was returned to their department that night. I continued to keep in contact with airport security for the following week as well had Apple set up a lost phone alert that sent a number to my phone that the phone was lost and call this number. Finally, after two weeks, I ended up buying a new phone for over $600.00. A week later I received a phone call from your lost cell office in Alabama saying they identified my number and had my phone. Much as I appreciated this, I wondered why this took four weeks. I was told that my phone was recovered by Jet Blue. They never contacted security but waited for the Jet Blue passenger to ask about the lost phone. The problem was I DID NOT fly Jet Blue and therefore had no reason to contact Jet Blue! Why didn't Jet Blue contact airport security about the lost phone that was turned in and why did they never turn the phone on so that they could see a number to contact because this phone was reported lost although I appreciate your efforts tp locate me for my phone, I believe your inaction and laziness to just turn on the phone and contact airport security costed me $600.00 for a new phone. Now needlessly I have two Apple I-phones. You need to correct this procedure since it does no good for any passengers except Jet Blue passengers

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