Information, reviews and public commentary for US companies


Jiffy Lube International, Inc.

Shell Oil Company
700 Milam St.
Houston, TX
(713) 546-4100
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Hugo A Valecillos - 17 d ago


techinician name/id#l. forman sl012330 FROM YAQUELINE AND HUGO. TO: JIFFY LUBE, 3332 S Jordan Pkwy, South Jordan, UT 84095 Car HR--V honda 2016.. 12/01/2018. Hi there. There was a mistake in the emmissiom paperwork given to me. Can you please make sure the new one is correct? I spent gas and the emmission fees should be covered by jiffy lube. South Jordan, ut 84009. No happy.... Sincerely, Hugo A Valecillos Yaqueline M Valecillos. (hidden)

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Marie - 30 d 4 h ago

8am is what time they are supposed to open, the weekend of Thanksgiving and there's NO manager to open the shop. There are two workers here, waiting to work and they can't get in touch with any manager to find out what's going on. Absolutely ridiculous!!!!

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Ty - 44 d 15 h ago


I've had a couple separate situations with Jiffy Lube over the years. One of them where they never put the oil cap back on. I had been driving around with it off for who knows how long. Another incident they never actually performed the oil change, even though I paid. A week later I had to take my car to another mechanic for something else and they said I needed an oil change. I said, I already one. Turns out Jiffy Lube never did it. Then I told a few friends and each one warned me to stay away from Jiffy Lube as they're notorious for this. I've learned my lesson and going to avoid them like the plague moving forward.

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Bryana - 152 d ago


I am getting a Lawyer. This has been a nightmare. My car was taken to a Jiffy Lube in Tucson, Az, and the next day my car broke down on me and now needs a new engine, and Jiffy Lube is claiming no fault. My car was asymptomatic when it was taken in and the second they touch it my car breaks down. I will make sure that anyone I can get to hear my story will never visit a Jiffy Lube again.

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Jessica - 90 d 16 h ago

I got an oil change the evening before, next day I drove to AZ and within 2 hours my car would not go faster as I am stepping on the gas. I pulled over my husband checks the engine and there is no oil in the transmission.. We had it towed to an auto shop as he takes off the filter, no the guy never put the O Ring back . The manager said they will refund my money it's been a week and still been giving the run around.

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Michele - 85 d 28 s ago


This just happened to me today....Got an oil changed on Sept 8. We used the vehicle on saturday, 9/22 and it was fine. The following day, Sunday, it won't start and the low oil pressure light, engine light and battery light were on. Called the jiffy lube and manager came over and stated that the person who changed the oil "put the wrong kind of oil. And they were probably not paying attention. He also told us to bring the truck back today, Monday, and they would redo the whole change oil process at no charge. My husband went there today and the staff acted like they didn't know about it. I asked them to call the manager that came to our house and that manager denied what he said.

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Anonymous - 72 d 4 h ago



My name is Ariel and I live in Miami Florida and I have been going to jiffy lube for over 10 years and they have ruined my 2 last cars. The first car they left the oil cap off and oil spread throughout the engine which deterioted with time and just a month ago they over filled my engine oil by 2x which made my car run extremely odd and they stripped my oil pan plug and being told that there is a bad leak around the filter.

I am planning on retaining a lawyer and going after them on this matter and wondering if your lawsuit was successful and if so if you could please share the lawyer's contact information.


Thanks and best of luck to you.

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Ty - 44 d 15 h ago


I agree. I've had two situations with them that were similar. I should've known better after the first time. Never again!

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Penny - 49 d ago


I had a poor encounter with the Jiffy Lube on Delaware Street, San Mateo, CA. They charged me twice and I cannot get reimbursement from them and I've called multiple times to the Delaware Site to talk to the manager and he does not respond. I have called, text & called the District Manager David multiple times with no response. The first time I talked to him, he asked me to send me the information he requested, which I did and STILL no reply. They have the worst customer service. Oh, by the by, my car is 3 yrs old, not one leak in existence as where I park at my home has a clean floor/cement. I hear from Jiffy Lube tech that I have an oil leak which I have never had. Went to where I purchased the vehicle and i was told that someone has loosened some bolts as they can see scratches.....Geez, I wonder where those came from Jiffy Lube.

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Tracy Yvette - 77 d ago


My name is Tracy and I have been going to Jiffy to get my oil change since I have been driving. I loved your service. However for the 1st time I had you guys work on my Air Condition. I had my car servied on 8/31/18 and i arrived at 4:30 and did not leave to after closing about 7:15. I live 5 minutes from your establishment which is locate 2800 Ockochovee Blvd in West Palm Beach. by the time I arrived home my AC was no longer working.

I returned to your establish at least 6 times from the time I had it service and the same thing was told to me that the mechanic was not there on 3 of those occasion I was told by the manager who told me he would make the mechanic stay longer but every time he had a family emergency. The manager told me today that family is important and things happen., which I truly understand but customer are important also, to stay in business to take care of your family. The last straw is when they told me the mechanic would be working last weekend and I returned once again he was out and I was told by CJ or PJ that he would make him stay longer because I work 30 minutes from home and I leave work missng 2 hours of pay to catch him. I asked to be called if he couldnt stay no one called me so I decided to contact Jiffy Lube to be sure because of all the lies I was told before and sure enough they said he would have to leave at 4:15 to pick up his kids from daycare, this is unacceptable.

I moved here from NY and never had these type of issues with Jiffy Lube. But to live in Florida and be in one of the hottest months of year August and September and have to drive constantly with no Air Condition is completely unbearable and the customer service was horrible.

I am requesting a refund of $259.97. this is for the incomplete service of which included AC Evacuation and Recharge Refrigerant Rad Coolant/AFC Antifreeze Coolant. I deducted the Value Oil Service change that I gave a Groupon coupon but it was not honored, but that is the least of the mistakes made here.

I don't see why I have to wait 2 weeks for a refund and then receive it in a check when I paid cash. I find this to be very unfair.

I expect to here from someone immediately.

Please believe I will never

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Anonymous - 92 d 16 h ago


I have been working for jiffy lube for over one year and now has become a supervisor. I am making a complaint on the workers that work there . I am tired of the way they work and the way they have respect for me. I do not know the reason. But when I ask to speak to the other supervisor. He doesn't want to cooperate. He shows no motivation. I sold a wiper blade for the driver side and told him. But he wants to sell the wiper blade on the passenger side which made The customer not want to have any more additional service. When something's being sold. Why would you go against it and make things complicated escalating the customer to reject any more service. It's understandable that the passenger wiper blade were bad. But I've talked to this customer and I understand her. So when she said just the driver .. without knowing the situation. The other supervisor comes and talks to the customer and ruins the service that we had. I'd like to know why he's not willing to talk to me but runs to the customer and does whatever he wants. I'm just a supervisor like him and I ask for communication. This store is on 2302 Almaden rd 95125 San Jose. I'd like the district manager to talk to me if possible. My name is Binh. # (hidden)

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Anonymous - 95 d ago

I had my driveway sealed due to a mistake by tech in Riverhead Long Island N.Y. location. The sealcoating company was lied to, and they were never compensated. I will never recommend this company...

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Marilyn L Jones-Hayes - 103 d ago



I bought a set of 4 new tires, from Jiffy Lube & when one of them kept losing air when there is less than 12,000 miles on it, I found out the steel belt was already showing through! I went to the location where I bought the tires, just wanting a new tire & I was told "Take it up with Pep Boys! That's where we got the tire. The so-called guarantee on the Jiffy Lube receipt is not even worth the paper it is written on. I am going to file a lawsuit as I am not getting any help from the corporate complaint line. I am still riding around on a donut tire, that is unsafe at speeds over 50mph. I drive 22 highway miles to work. This is not safe on the highway, so I am taking back roads, & it's taking my 30 minute commute over an hour now.

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Richard - 97 d 7 h ago

jiffy lube doesn't sell tires fyi

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one of the guys that lived here before jffy was even thire - 114 d 3 h ago

Whem i aproched ajiffylube worker in 29palms store at 730am asked him very nicely please turn your muisc down we have a baby its pounding walls he told me i dont give a fuck this is going on over two months now ive about had it if this dont do anyhing well i would not want a person like that working on my shit .....would you

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Renee freeman - 118 d 18 h ago


I went to store #1447 in Sewickley pa today and I was treated like a queen. The manager was so polite and helpful. I plan on taking my car there always. The crew had my car done in great timely manner

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Arthur Menard - 125 d 47 m ago


The Jifffy Lube in Spring,TX on Cypresswood st has always changed my oil , this time they tore up my oil plug and oil pan I will never use them again, the manager is rude and evehis own employees pointed out he was wrong.

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Scott J - 127 d 16 h ago


Get what you pay for in Hoffman Estates (331). Tried to go cheap and almost got my son killed by not tightening lug nuts.

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Anonymous - 130 d 20 h ago

Wondering what ur policy is for ur employees constantly and continually all day smoking marijuana in the jiffy lube parking. Hanging out there after its closed to party. Lighting off firecrackers leaving rubber with their vehicles and revving their motorcycle engine. Being loud harassing the neighbors . Have to call the police frequently. I know nothing will get done but I needed to let my frustrations out. The only thing I can do is tell all my friends not to get their oil changed there. I'm talking bout jiffy lube on plaistow rd. In haverhill ma.

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Monique - 132 d 38 s ago


Y'all suck and lie!!!! I got 3 different opinions and y'all were the highest and the other 2 company's said my back brakes were totally fine and didn't need to be changed and y'all tried to tell me I need all 4 brakes replaced and my rotors changed. Tried telling me it would cost me 500 in something. When in fact I only needed my front changed and rotated. I'll never go back to y'all foagain anything because this is the 2nd time I've had bad Intel from y'all.

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SW - 160 d 14 h ago


I used to be a regular customer at the Concord NH store ... today I found out that the Manager Justin Mitza installed my sway bar incorrectly and upside down a huge safety issue. The fact that he knew that it was unsafe and could face me and not care is beyond words. After having it fixed I went to Concord to get a refund. I was polite ... upset but polite. I got the run a round for hours... the DM Steve was condescending and had the nerve to not only imply it wasn't their fault but to tell me they couldn't credit my card I paid it with because the stores credit card machines don't do refunds. They put me in danger , treated me disrespectfully, causes me a day out of work. They say the check is in the mail once they look over the claim and decide if their responsible. Really? Invoices, pictures, part numbers ... it's pretty straight forward.

Disappointed and Disgusted. If you want to keep your loved ones safe find someone that knows the job and a corporation that cares about their customers.

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Chelsea - 161 d ago

My boyfriend works at Jiffy Lube and he even hates it himself. There's times were we always have trouble with our bosses, he complains all the time. Today 07/10/2018, he sent me a picture of what his boss had put up for the boys in the break room with a note that said... ''Attention ALL employees: This is a place of business where ADULTS work. I will no longer clean up after you like a babysitter over little kids. If you can not throw paper towels IN the bathroom trash, clean up the break room table, or pick up trash and paper towels around the bays, then you don't need to be paid to work. I will send you home. -Managers name.'' This could have be said in a different way. This Jiffy Lube I'm talking is in Forney, TX.

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Ed - 161 d ago


your store in Clearwater on US 19 is a rip off. they tried to sell me a new battery. I took it to a friend of mine and he tested battery and it was perfect. I will never go to any jiffy lube again

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Steve, Mechanicsville, VA - 172 d 17 h ago


Hate it when I make a mistake. Last Thursday I was in a hurry and decided to drop in the Jiffy Lube on Mechanicsville Pike at Lee Davis for an oil change on my Atlas with less than 5k on it. On Friday as I'm heading to Staunton to pick up my grand-kids on Afton Mountain when my oil light comes on. I stop at Team Tires in Waynesboro close to 5 p.m. and Jeff one of the owners stayed until after 7 to repair my "new" vehicle. Long story short it turned out that the gasket (o ring) was broken where the oil filter was replaced. On Saturday I returned to Jiffy Lube and was told by the manager that they had to investigate by looking at their videos. Today the district manager calls me and states his tech did everything proper but in good faith they were sending me two vouchers for oil changes because they didn't want to lose me as a customer. Told him that was a lost cause and only wanted a refund at their cost, not what I had to pay for the second oil change. His response again was that his tech didn't do anything wrong and things like this happen. So the bottom line is to make wise decisions. Side note - one of my sons went to a different Jiffy Lube in the West End on Friday and they left his cap off after the oil change.

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Cherrie Preston - 183 d 5 h ago


Hello, I visited your location at 216 Eastway Dr, Charlotte, NC for an oil change 16 June 2018. Sunday, June 17, 2018 while driving 85N ( in the fast lane) , my car began to slow down and the oil light was illuminated. I made my way to the shoulder on the right side of the hwy ( avoiding being struck twice), and it was then the vehicle shut off completely. I immediately called Jiffy Lube to advise of the situation and was told that an adequate diagnosis could not be done over the phone ( makes sense). I then called Roadside assistance using my insurance company (USAA). That wait was 2 hours in the heat of the day BTW. I had the vehicle towed back to the location of service who advised that they failed to tighten a bolt or something during the oil change. So at this time my 2017 Huyndai Tucson is inoperable because my engine locked due to the botched oil change done at the location! FYI- the vehicle MSRP was about $24000 when I purchased it brand new!! Is this how your company does business? Oh and BTW, this is my only means of transportation...... Only good thing is, they did take ownership however, I am without transportation at the most inopportune time... I can't even begin to express my anger and dissatisfaction

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