Information, reviews and public commentary for US companies


Jiffy Lube International, Inc.

Shell Oil Company
700 Milam St.
Houston, TX
(713) 546-4100
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Bryana - 64 d 25 s ago


I am getting a Lawyer. This has been a nightmare. My car was taken to a Jiffy Lube in Tucson, Az, and the next day my car broke down on me and now needs a new engine, and Jiffy Lube is claiming no fault. My car was asymptomatic when it was taken in and the second they touch it my car breaks down. I will make sure that anyone I can get to hear my story will never visit a Jiffy Lube again.

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Jessica - 2 d 18 h ago

I got an oil change the evening before, next day I drove to AZ and within 2 hours my car would not go faster as I am stepping on the gas. I pulled over my husband checks the engine and there is no oil in the transmission.. We had it towed to an auto shop as he takes off the filter, no the guy never put the O Ring back . The manager said they will refund my money it's been a week and still been giving the run around.

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Anonymous - 4 d 18 h ago


I have been working for jiffy lube for over one year and now has become a supervisor. I am making a complaint on the workers that work there . I am tired of the way they work and the way they have respect for me. I do not know the reason. But when I ask to speak to the other supervisor. He doesn't want to cooperate. He shows no motivation. I sold a wiper blade for the driver side and told him. But he wants to sell the wiper blade on the passenger side which made The customer not want to have any more additional service. When something's being sold. Why would you go against it and make things complicated escalating the customer to reject any more service. It's understandable that the passenger wiper blade were bad. But I've talked to this customer and I understand her. So when she said just the driver .. without knowing the situation. The other supervisor comes and talks to the customer and ruins the service that we had. I'd like to know why he's not willing to talk to me but runs to the customer and does whatever he wants. I'm just a supervisor like him and I ask for communication. This store is on 2302 Almaden rd 95125 San Jose. I'd like the district manager to talk to me if possible. My name is Binh. # (hidden)

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Anonymous - 7 d 5 h ago

I had my driveway sealed due to a mistake by tech in Riverhead Long Island N.Y. location. The sealcoating company was lied to, and they were never compensated. I will never recommend this company...

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Marilyn L Jones-Hayes - 15 d ago



I bought a set of 4 new tires, from Jiffy Lube & when one of them kept losing air when there is less than 12,000 miles on it, I found out the steel belt was already showing through! I went to the location where I bought the tires, just wanting a new tire & I was told "Take it up with Pep Boys! That's where we got the tire. The so-called guarantee on the Jiffy Lube receipt is not even worth the paper it is written on. I am going to file a lawsuit as I am not getting any help from the corporate complaint line. I am still riding around on a donut tire, that is unsafe at speeds over 50mph. I drive 22 highway miles to work. This is not safe on the highway, so I am taking back roads, & it's taking my 30 minute commute over an hour now.

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Richard - 9 d 10 h ago

jiffy lube doesn't sell tires fyi

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one of the guys that lived here before jffy was even thire - 26 d 5 h ago

Whem i aproched ajiffylube worker in 29palms store at 730am asked him very nicely please turn your muisc down we have a baby its pounding walls he told me i dont give a fuck this is going on over two months now ive about had it if this dont do anyhing well i would not want a person like that working on my shit .....would you

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Renee freeman - 31 d 21 h ago


I went to store #1447 in Sewickley pa today and I was treated like a queen. The manager was so polite and helpful. I plan on taking my car there always. The crew had my car done in great timely manner

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Arthur Menard - 37 d ago


The Jifffy Lube in Spring,TX on Cypresswood st has always changed my oil , this time they tore up my oil plug and oil pan I will never use them again, the manager is rude and evehis own employees pointed out he was wrong.

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Scott J - 39 d 18 h ago


Get what you pay for in Hoffman Estates (331). Tried to go cheap and almost got my son killed by not tightening lug nuts.

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Anonymous - 43 d ago

Wondering what ur policy is for ur employees constantly and continually all day smoking marijuana in the jiffy lube parking. Hanging out there after its closed to party. Lighting off firecrackers leaving rubber with their vehicles and revving their motorcycle engine. Being loud harassing the neighbors . Have to call the police frequently. I know nothing will get done but I needed to let my frustrations out. The only thing I can do is tell all my friends not to get their oil changed there. I'm talking bout jiffy lube on plaistow rd. In haverhill ma.

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Monique - 44 d ago


Y'all suck and lie!!!! I got 3 different opinions and y'all were the highest and the other 2 company's said my back brakes were totally fine and didn't need to be changed and y'all tried to tell me I need all 4 brakes replaced and my rotors changed. Tried telling me it would cost me 500 in something. When in fact I only needed my front changed and rotated. I'll never go back to y'all foagain anything because this is the 2nd time I've had bad Intel from y'all.

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SW - 72 d 17 h ago


I used to be a regular customer at the Concord NH store ... today I found out that the Manager Justin Mitza installed my sway bar incorrectly and upside down a huge safety issue. The fact that he knew that it was unsafe and could face me and not care is beyond words. After having it fixed I went to Concord to get a refund. I was polite ... upset but polite. I got the run a round for hours... the DM Steve was condescending and had the nerve to not only imply it wasn't their fault but to tell me they couldn't credit my card I paid it with because the stores credit card machines don't do refunds. They put me in danger , treated me disrespectfully, causes me a day out of work. They say the check is in the mail once they look over the claim and decide if their responsible. Really? Invoices, pictures, part numbers ... it's pretty straight forward.

Disappointed and Disgusted. If you want to keep your loved ones safe find someone that knows the job and a corporation that cares about their customers.

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Chelsea - 73 d 22 m ago

My boyfriend works at Jiffy Lube and he even hates it himself. There's times were we always have trouble with our bosses, he complains all the time. Today 07/10/2018, he sent me a picture of what his boss had put up for the boys in the break room with a note that said... ''Attention ALL employees: This is a place of business where ADULTS work. I will no longer clean up after you like a babysitter over little kids. If you can not throw paper towels IN the bathroom trash, clean up the break room table, or pick up trash and paper towels around the bays, then you don't need to be paid to work. I will send you home. -Managers name.'' This could have be said in a different way. This Jiffy Lube I'm talking is in Forney, TX.

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Ed - 73 d 5 h ago


your store in Clearwater on US 19 is a rip off. they tried to sell me a new battery. I took it to a friend of mine and he tested battery and it was perfect. I will never go to any jiffy lube again

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Steve, Mechanicsville, VA - 84 d 20 h ago


Hate it when I make a mistake. Last Thursday I was in a hurry and decided to drop in the Jiffy Lube on Mechanicsville Pike at Lee Davis for an oil change on my Atlas with less than 5k on it. On Friday as I'm heading to Staunton to pick up my grand-kids on Afton Mountain when my oil light comes on. I stop at Team Tires in Waynesboro close to 5 p.m. and Jeff one of the owners stayed until after 7 to repair my "new" vehicle. Long story short it turned out that the gasket (o ring) was broken where the oil filter was replaced. On Saturday I returned to Jiffy Lube and was told by the manager that they had to investigate by looking at their videos. Today the district manager calls me and states his tech did everything proper but in good faith they were sending me two vouchers for oil changes because they didn't want to lose me as a customer. Told him that was a lost cause and only wanted a refund at their cost, not what I had to pay for the second oil change. His response again was that his tech didn't do anything wrong and things like this happen. So the bottom line is to make wise decisions. Side note - one of my sons went to a different Jiffy Lube in the West End on Friday and they left his cap off after the oil change.

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Cherrie Preston - 95 d 7 h ago


Hello, I visited your location at 216 Eastway Dr, Charlotte, NC for an oil change 16 June 2018. Sunday, June 17, 2018 while driving 85N ( in the fast lane) , my car began to slow down and the oil light was illuminated. I made my way to the shoulder on the right side of the hwy ( avoiding being struck twice), and it was then the vehicle shut off completely. I immediately called Jiffy Lube to advise of the situation and was told that an adequate diagnosis could not be done over the phone ( makes sense). I then called Roadside assistance using my insurance company (USAA). That wait was 2 hours in the heat of the day BTW. I had the vehicle towed back to the location of service who advised that they failed to tighten a bolt or something during the oil change. So at this time my 2017 Huyndai Tucson is inoperable because my engine locked due to the botched oil change done at the location! FYI- the vehicle MSRP was about $24000 when I purchased it brand new!! Is this how your company does business? Oh and BTW, this is my only means of transportation...... Only good thing is, they did take ownership however, I am without transportation at the most inopportune time... I can't even begin to express my anger and dissatisfaction

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Orlando - 101 d ago


Horrible service. They caused me to be without a vehicle for weeks and refused to get me a rental car while their mechanic worked on my truck which ended up being. total of 2 weeks. then I have been fighting with them to get reimbursed. I am getting the runaround with these people. don't use jiffy lube they are horrible

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Chris Eubanks - 109 d 23 h ago


Jiffylube Case 000171333. So I've been a loyal customer of jiffylube for over a year and as a retired veteran i felt i didn't need to distrust and feel suspicious of my local business owners. I entrusted jiffylube with oil changes and air filter replacement. Why haven't you provided Ethics Training to the staff? This matters and had you done this i would have been told up front there was a mishap and what it was and also the remedy. No one EVER informed me of a broken engine cover. My experience has always been the same. Check in. .say what i want. .show me Anything Obviously wrong before anything begins. Air filters..I'm shown but not the broken engine cover. It's a non functional piece of plastic that is costing me trusting local business's and that's all for a $150.00 piece of plastic. I'm worth more than that. My business is worth more than that and as a retired disabled veteran. ..I'm very disappointed and willing to go the extra mile to continue this discussion until i take my very last breath.

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Josh - 109 d 5 h ago


I used to work there like a week ago my boss ash some big lady would steal our money cards that her boss would give to us we kept that a secret because we didn't want to get fired well I moved and asked for a transfor and she refused then terminated me how can a company be that unfair to let her steal our money and tips then terminate when she's not happy bad company to work for

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Markus - 114 d ago


Shut down the New Braunfels, Texas location. They are all Morons. Unmotivated, unfriendly staff that suggest to paying customers to go to another place. 3 employees work on one car and let wait other customers. But only one is working the other two are watching and joking. You should replace the whole crew there. This place is a joke and this is a very nice description of this location.

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Klf - 195 d ago


Jiffy lube management,

I am writing to tell you of very poor service I received at the Beavercreek rd Oregon city Or. location. I was lied to and work was not performed that they put in writing was done. Something needs to re compensated for your guys saying they do things but do not and you could have ruined my car.

Took my car to this location to check out when got The vehicle, had them do oil change they did in old owners name and told me all fluids where full and well I specifically asked about transmission fluid and all was well, went back not quite 3000 miles later. Said coolant light was coming on and was low, they came in said all fluids full I questioned again about coolant and said I know it's low. They came back and said sorry yes it is low and they charged me to fill coolant. Asked specifically again about transmission fluid was told all was full. I had been Ill and do not drive a lot as I am disabled, so 3 weeks later went to use wiper fluid and did not work so took back for them to recheck all fluids, was told again all was fine and full. I reminded them that they made mistake with coolant and that did not think the guy check the fluids and I was getting concerned about their poor work. Was told again all was good. next day car had loose battery cable and broke down, Friends that are car guys came and helped, they found brake fluid empty and they filled it, told me wiper fluid still empty. Jiffy lube had just said was full both these fluids where full, and my friends told me my car had bottom fill transmission fluid and I should get that checked. So went to different Jiffy lube to have them check and transmission and fluids transmission was empty except for small amount of black fluid from being so low along with other things needing done and fluids being filled they put in writing 4 quarts went into transmission 3quarts transmission fluid and i took friends advice to ad a quart of Lucas transmission fix as to help minimize damage Other jiffy lube agreed to add this and told me to run a couple weeks and said I would need transmission serviced due to being low and running low for too long even though The Beaver creek store had said full twice in 3000 miles. Other fluids also needed filled by new Jiffy lube besides what my friend had filled including wiper fluid had this new jiffy lube check for leaks in wiper fluid container there were no leaks so just was not filled. So after 2 visits of The beaver creek shop saying full transmission (fluid does not leak) so they never filled or checked it either time, all other fluids had to be filled by my friends or other jiffy lube and now my transmission needs serviced. Went back to this jiffy lube to let them know about this problem and to my surprise was told they can't check my cars transmission fluid at this location what ?? They told me twice when specifically asked about transmission fluid that told me full twice and when I said It now needed transmission service due to their mistake and that no fluids had been filled they said that they would not do anything for me about the neglectful work they had done. Oil filter had not been change either. I asked for the transmission to be serviced by them since it would not have been empty if they had done what they said and wrote they did and that a refund was in order for the last oil change. I was told they could do nothing for me rudely. That them not checking fluid did not cause the problem and no refunds that nothing could or would be done for me If they would have check and said low and filled it would not have run empty for 3000 miles. so yes they did make the mistake. twice.. Very poor customer service after very poor neglectful work. They should be ashamed. This will be going to corporate office and further if needed could also be ADA fine as took advantage of disabled person.. Very poor work and service done at this location also have 2 friends that oil filter not changed and forgot to fill fluids when told about my experience. Please get a hold of me as soon as possible.

Kerri Fiero

14947 S. blue Vista Dr. Oregon city Or. 97045


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Tom - 129 d 17 h ago

Checking transmission fluid is easy, there's usually a dipstick in your engine bay with a red handle, sometimes you've gotta have the car running to check it but you can do it pretty much anywhere. There's no reason they shouldn't have been able to check it

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stan threadgill - 150 d 19 h ago


jiffylube in Arlington,tx. on 1531 s. cooper st. is a complete joke for a lube job.The tech. told me after he changed oil and filter the grease guns haven't worked in almost a year.

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Georgiana - 155 d ago

Hi i sent an email to you on Monday . I am waiting for an answer via Email (hidden)

Thank you

Georgiana Arnett

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