Information, reviews and public commentary for US companies


Jiffy Lube International, Inc.

Shell Oil Company
700 Milam St.
Houston, TX
(713) 546-4100
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Chenry - 3 d ago


Incident = my car( 2001 saturn ) was supposed to be service @jiff lube in Hampton, VA STORE#132 1month later the car stop working. the car was towed to the repair shop and was told: that the timing chained had jumped timingand at the same time the engine was dry from oil. the repair man replaced the timing chain and add three quarts of oil was add to pre-lube the engine pryor to starting. all plugs were removed and the enginecranked several revolutions untill oil was noticed reaching the valve train components. with the plugs re-installed, the engine was then cranked to start. upon craking, no compression was note. the plugs were removed and a compression test was done all cyl. is 20psi FURTHER INVESTIGATION DETERMAINED that the piston rings were allallowing compression to pass. this happens as a result of no oil in the engine.ther is no oil leaksor evidence of oil burning

Damage Resulting = A new engine built with only saturn parts no rebuilt engine

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F. Wells - 7 d 7 h ago


Any REAL Man who needs to go to Jiffy Lube to get an oil change deserve to get lubed up the ass.

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Unacceptable Service - 33 d ago


I had an oil change..or so I September..1 week later, I had another mechanic check it & he said it was 1/2 full..Either they never gave me any oil or they didn't give me enough..I recently submitted a complaint & the district mgr said the guy that gave me the oil changed watched the video of Himself doing I asked the district mgr to review it himself & that they probably lost a customer..He said he won't waste his time watching it if I'm not coming back.Wow..great customer sevice guys..Not..Goodbye

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Anonymous - 25 d 4 h ago


They didn't put any oil in my car and now my motor is gone

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Jess - 8 d 17 h ago

Can I ask where? What location? I just had miy changed a couple of hours ago and it's leaking ALL over!! In Snohomish Washington I can't get ahold of Amy human as they are closed now. Surprise!!!

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Frank - 7 d 15 h ago

I had a oil change at the same location a couple months ago and a few days later oil leak. Went back to the Lake Stevens Jiffy Lube because it is closer to home and after 30 minutes of them working on it the assistant manager told me that the tech at the Snohomish store striped the oil pan and I needed to take it to the dealer and have it replaced. I've been going to jiffy over 25 years and never heard this before. Long story short I brought the invoice back to them and nothing yet after many tries of resolving it. I guess I have to get a lawyer.

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CWL - 8 d ago

I had my 1994 Isuzu Trooper (58K mi) inspected today (12/4/17) and it failed because of "vertical play" in the front wheels. Since my last inspection, which passed, I have driven 107 miles with no accidents or mishaps. Can someone explain this?

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Mike white - 11 d 19 h ago


You guy's can only last so long. You are rip offs. By the way I spoke to the general mngr. in gig harbor and he advised me that the General mngr. of the shop in Tacoma would contact me. That was a month ago! Good luck jiffy lube. Your doors will close within three years. Further I would never accept a complementary service cause it is a scary though to put all my vehicles in your shop! Those idiots assured me of a certain service and once there they said they don't do that service! So I worked in there garage because when I got there they refused to work on the car!

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Michael E. White - 40 d ago

I had a sunroof leak problem wheras the drain holes clogged. A friend told me oil or glass places would probably blow it out for free. I called the store on 70th and Pacific Ave. in Tacoma WA. James answered the phone and he said repeatedly "bring it on in". I arrived and James greeted me and asked me to pull the car inside the shop. He inspected the holes and said it didn't look clogged. Nobody touched the car and I was instructed to the air hose and told go ahead, I was working in your shop while three employees watched me!!!

No other customers were there at the time. Called after I left and explained to James he shouldn't have told me to come in, he hung up on me!!! I am a lifetime resident of Tacoma and have a lot a friends. I nor they will NEVER go to Jiffy Lube again!!!

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Michael White - 11 d 19 h ago


You fucks are chicken shit to respond to peoples concerns. Once again I have great influence with public and businesses. So far I received 236 pledges not to do business with jiffy lube! Third time I expressed my concern. Please don't give them any business!

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Marge Wolf ... - 13 d ago


The Beards Hill Jiffy Lube in Maryland, stole the device in my car that keeps track of my car and driving. When I bought a new car, this is when I realized that the device was not there and the records show that it was disconnected. I continued to pay for a device that was taken when I took my car in for an oil change. I was paying $20 a month for something that was not there. I showed my receipts to the manager and he told me the owner is not going to pay me for their theft!!

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Anonymous - 15 d 7 h ago


I went here on Nov of 2017 for a oil change and they did it within 10 mins. My engine blew the next day.

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Mike White - 14 d 17 h ago


In fact i'm so pissed at there customer service I decline to purchase shell gas and products,

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Michael - 14 d 17 h ago


Posted at complaint 6 weeks ago. Never heard back from them! Please do not go there!

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MMoore - 98 d 10 h ago


I was visiting Hampton Virginia on Labor Day week and needed a an oil change on my 2014 Buick Encore and I was told jiffy lube was a good place for an oil change ,but it wasn't for me . They change my oil so fast it was scared and when I left my T/C light was on and then my Engine light came on ,I took it back and told I hat they computer says nothing wrong ,when I had stop it to auto zone to see why my lights on my panel was on they gave me a code P107 I think I was and I told the young man at jiffy lube and he printed out some papers and gave them to me and it was nothing that they did or could do.So now my trip is delayed and off set now cause I have to wait and get my car fix and engine light check and find the problem and why this light is on now. I feel I should be compensated for the problem that was caused by jiffy lube store in Hampton Virginia. Please reply to this situation.

Flagged for review. 
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Anonymous - 16 d 20 h ago


And they are very bad company,they don't care about there customers ,never will I ever go again .I will do a write up about them from now on and on again and again.

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Donnie Brooke - 24 d 4 h ago


I am at a location in Augusta, Ga. No one seems to know the different prices for the different services. The associates are all clowning around. I may not choose JIFFY LUBE again.

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A. De Angelis - 45 d ago

I arrived at the Jiffy Lube center in Hagerstown, MD this morning at 10:30 am. I was told there would be a 45 minute wait for an oil change for my 2004 Hyndai Sante Fe. I had called the day before and was told the oil change would be $38.00 and I could use my $6.00 coupon. About 10 minutes later, the young attendant told me the oil change would be $70.00. Because my Hyndai does not take synthetic oil, I asked about the difference between the $38.00 I was told yesterday and why the huge difference today? He did have have a rational explanation. I back out and went down the street to the Hyndai dealer where I bought my vehicle. I thought the dealer price would be quite high. Instead, my charge for an oil change was $31.80. I will never go to a Jiffy Lube location again.

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Kisha - 25 d 4 h ago

They forgot to put oil in my car and now my motor is gone

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How you forget to put oil in a car when that's what you came in for - 25 d 4 h ago



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Anonymous - 30 d 7 h ago


Horrible services at the reading jiffy lube. The manager Vinnie smelled like pot and that made me super uneasy about letting them work on my car and boy was I right. I left and no sooner did I leave and get to my next destination I noticed a spot under my car so I popped the hood and the oil cap was left off. I called back and got a fake apology. I'm all set with ever bring my car back to a drug infested store

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Angie - 31 d 20 h ago


Shame on you Jiffy Lube!!Scaming little college Girls!!My daughter is 19.moved to Fort Wayne indiana.which she works full time job go's to college full time pays her bills herself.She went to get her oil change today on coldwater jiffy lube in fort wayne.where they robbed a little college girl out of 125.00.Me and her dad bothed called the lied said her 2,000 chevy car only took synthetic.what a lie! After talking to them theu gave her 38.00 dlrs back r u kidding me!!Shame on Jiffy Lube for robbing little college girls!!!her car is 5 quart system even if it needed synthetic it wpuldnt be 125.00 never again will my family go to jiffy lube!!!Shame Shame on you!!!!

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Anonymous - 34 d 15 h ago

Im a paying customer unhappy with the the dope distribution at the station. Eldridge has service men who sell their marijuana while working there is inappropriate and shouldn't be done while working on sight. Sincerely Yours

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Curry - 35 d 7 m ago


The second time i got my oil changed at jiffy lube and my oil light didnt go off and my car driven sluggish now smh and the dont answer the phone gotta drive way back over there after paying $85.00 for an oil change

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nancy - 36 d 7 h ago


I had an oil change and rotation of tires to my car performed on 12 October 2017 at franchise Store #75 in Lakeland, FL at 8AM on that date. Nineteen (19) days later, I received a panel alert indicating "low oil pressure" and auto's book warned me not to drive the car and shut off engine immediately as there could be engine damage if you continued to drive. I did this. I called the Lakeland Hyundai (dealer where my car - an Elantra Hyundai) was towed for immediate diagnostics and service. Upon performing the diagnostics and inspecting the vehicle, they found that the oil change I received from franchise store #75 in Lakeland, FL located on Florida Avenue had not removed the prior gasket, left it intact, and applied the new gasket on top of the old one when they did the oil change. This caused a gap and, therefore, all oil escaped, sprayed over the entire car's engine compartment, and, when they towed my car, remaining oil drained onto my driveway and caused damage to the pavers (141 total). This is a new house and driveway. Hyundai service staff and manager plus myself talked to the Jiffy Lube store manager who initially told us they would pay the portion of the service bill associated with this error on their part - products liability claim in insurance terms. When it came time for them to pay, they refused and backed out of their promise. Total expense for the car repair was $164,74, their liability for poor workmanship on the oil change. At that time, this was all they were asked to pay. Now, I am forced to retain an attorney, plus I have tried to remove the oil in the driveway by using cat litter, vinegar and baking soda, a degreaser, and pressure washing. Neither removed the oil stains and I must now replace all pavers. The cost of this is $675.

I want restitution in this matter and this is a terrible store so beware if you go there.

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