Information, reviews and public commentary for US companies


Jiffy Lube International, Inc.

Shell Oil Company
700 Milam St.
Houston, TX
(713) 546-4100
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jim - 52 d 17 h ago


My wife went to Jiffy Lube in Hampton VA, Store 132. The service she got was terrible. First of all the Charged her $74.99 for the oil change, something that should cost around $25 dollars if you do it yourself, so that makes it about $50 an hour service charge. Thin they did not have the air filter, so they went next door to the parts house bought one for $6 dollars and charged my wife $27 for it. I ended up pay $120 just to have my oil changed and air filter replaced, that is awful.

Well to top it off, I have an alarm on my truck and they keep setting it off. Well to fix that situation they thought it was best to unhook my battery instead of hitting the key fob. Well that fine and dandy, however when they hooked back up they did not tighten the positive cable back up. So my wife with our new born son drove home, I went to the gas station in the truck all with a loose battery terminal, possibly making sparks the whole time. Glad it did not burn my truck to the ground.

Well I called the Customer Service Manager to try to discuss this and it turned out worse. I explained to him what had happened and he did not understand the problem. Well I lost my cool said a bad word (damn) that got him fired up at me. I said no reason for the language I agree, but I said no reason to unhook my battery either when you have my key fob. I had no real answer to that. We got a little heated again, he finally said I don't know why I am still talking to you, if you are not happy don't go to Jiffy Lube again. Thin I slammed the phone saying to my self please go bankrupt.


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Waterloo- Jiffy Lube/Frauds - 66 d 7 h ago

I recently visited a Jiffy Lube in Waterloo, Iowa- Upon arriving, I witnessed a customer almost in tears as all of the sudden, his car would not start. This car has just went through a tune-up and the manager was blaming the customer, saying that his Key was bad or the ignition just randomly went bad... I should have left but I was in a hurry and wanted an oil change.. To make a long story short, during my OIL change, they raised the price.. Then they informed me that my rear transaxle fluid was bad and that I had a taillight out.. Weird, Just had the transaxle fluid changed at 75000.. The lights worked prior to me going there.. But I Ok'd the light and the upcharge on the OIL. Two days after leaving, I get pulled over due to a tail light being out.. They broke my lense.. So I take the car to another place to be fixed and they tell me I am leaking transaxle fluid because Jiffy Lube failed to tighten the plug. The whole process at Jiffy Lube was supposed to cost 69.00 and I ended up paying 117.00.. These guys are FRAUDS.. Isn't it bullshit that this is the only way we can contact this piece of shit company..

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Unfreakinbelieveable - 80 d 18 h ago


I went into Jiffy Lube on Reisterstown Rd in Baltimore and they drove my car through the garage door. The GM is giving me the run around and the owner wont return my calls. They claim to be veterans and all and they cant even handle business in an appropriate manner.

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Francis - 83 d 9 h ago


I Manage a Jiffy Lube Store and I would like to say that every comment below is your own personal opinion, but that's not the Jiffy Lube Service I provide to the clients that roll into my shop everyday, I am very sorry you had problems with the service, but a vehicle report is very important before providing the service to each vehicle that comes into the shop that's what I do when somebody comes in, We make sure there's oil in your vehicle before we start the service, by simply checking your dip stick, we look underneath your vehicle and call out anything leaking, Sweating, Dripping, check your Diff's, T-Case, Rear Diff, if it is a 4x4, FWD, or even a RWD set up, please don't let a few bad apples ruin a good tree, stay on top of your intervals and never wait until your engine starts to give you trouble before coming to the shop, but my shop we have positive replies from our City, and treat everyone with respect in order to maintain a strong and loyal service history for our valued customers. I encourage everyone to remember that we are trained Lube Techs and we follow a computer program that is updated every 1/4 of the year from the manufacture for domestic and import vehicle fluid services. I have over 3000 services that I've done but have been repairing and servicing vehicles for 14 yrs. Our customers always return for continued services, and Bring us Coffee without asking or buy us lunch because they love how much better there vehicles function after we provide the recommended service on the Car, Truck, Van, SUV.... "Mind The Typo's"

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cashley - 105 d 10 h ago


The Prescott Valley, AZ Jiffylube service center shows no respect for the customer's time. I was told that my oil change would take a half hour to 45 minutes, so I went to the nearby Safeway. An hour later I returned to find my car hadn't even been pulled into the bay, much less had the oil changed. The waiting room was empty, and clearly other cars were serviced before mine, which was put to the end of the line because I wasn't there.

I won't bother wasting my time again at Jiffylube. You've lost a customer for good.

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Sam - 110 d 4 h ago


I received a call from Jiffy Lube representative (hidden) stating they will charge $30.00 to my account claiming my car was not smelling good. He stated that since you are Indian and Indian cars stink.

After I disputed and reminded him he was making racial comments, he cursed at my family members. Told him I am done with Jiffy Lube

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Sonja Adkins - 142 d 14 h ago


My daughter went in for a oil change . When it was time for her to leave, her car would not start. The Jiffy Lube location:29280 NW 2nd Ave. Miami, FL 33169 phone (305) 652 3593. She has 4 small children in school and stuck at this place. She rode in just fine. Now her car will not start.

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Emma - 145 d 12 h ago


My boyfriend was trying to do me a favor and take my car in for an oil change while I was at work on Saturday Dec. 3rd, I gave him enough money that should've been plenty for that and to fill up my tank and have some left over...I have never paid more than $30 for an oil change and have receipts to prove it. So first off he was completely ripped off paying $97 for an oil change!! I have a basic Chevy Cruze, it should NOT cost that much, like I said, no more than $30...on top of that it started making a funny noise after he left thinking it was maybe the over priced fancy oil they told him my car required but after looking under the hood he realized they had taken out my air vent to show him that needed to be replaced but he said no and told them to put it back, they did not put it back correctly, screws were not completely screwed in and could've easily come off under the hood of my car...not screwing down the air intake to a complete seal left a gap and dirt and debris could've have gotten past my carburetor and into you cylinders and could have scored the cylinder walls causing blue smoke to exit my guys would've been responsible for all of this if my boyfriend didn't check it himself. I've never been to a jiffy lube but i can guarantee I will not be back, $97 for an oil change is absolutely ridiculous and if I can request a partial refund that would be great, but also my car was not put back together correctly and could've caused more damage had we not checked it ourselves after your employees clearly didn't check it themselves! My information should be under my boyfriend's name Tyler Schafer if you need to look up the invoice.

Flagged for review. 
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Anonymous - 219 d 15 h ago


I had to pay for ur wrong doing to my car. I didnt wsnt to get a lawyer involved but will unless we can talk it out.

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