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Jiffy Lube International, Inc.

Rating
0.236842
Web
http://www.jiffylube.com
Related
Shell Oil Company
Address
700 Milam St.
Houston, TX
77002
Phone
(713) 546-4100
Employees
3,000
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Georgiana - 1 d 16 h ago

Hi i sent an email to you on Monday . I am waiting for an answer via Email (hidden)

Thank you

Georgiana Arnett

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Sal - 2 d 13 h ago

2

I am an employee at store 3786. I have a formal complaint to file and would like to be contacted via email. (hidden)

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JM3786 Jacob Moore - 3 d 8 h ago

2

I am an employee at Jiffy Lube #3786 in Denver CO. I filed a formal 2 weeks notice into my GM and he said I was terminated effective immediately. Which I am pretty sure he can't do. Under curtain circumstances, he has lost his entire structure of a crew within one month's time. I simply dont think it's smart to run a 3 way crew, everyday, 7 days a week. Especially when those remaining crew members have less than 6 months of experience working on any automobile. On top of the fact that I am trying to do things responsibly and letting him find time to get replacements. The GM has made faulty promises, not only to me but other employees as well, to promote and give raises after completing the Online Career Based Training through JLU. He claimed I was not up to my required modules in their appropriate time. I have been with this company for 134 days and have completed all the modules for everything up to the 150 day mark. HSSE parts 1 and 2, Safety and Orientation, Upper and Lower Bay, Courtesy technicians as well as the Customer Service Advisor. Which was all that He said I needed to get my base line pay of a simple raise of $1 from a starting pay of $10.50 from the day I started. I even completed the Service Technician module too. I have past experience in the automotive preventative maintenance industry and have an excellent customer service attitude. To which he himself cannot deny. I have put out the work and shown him I am motivated to move forward with the company but I simply cannot handle managerial expectations with the reflective pay. I have evidence of my formal 2 weeks notice as well as the CBT completion bar for my training. I really question the ladder of management on letting a respectable place of business, turn out so bad so fast. This store has been open since August of 2017 and has already gone through 4 rotations of employees. You can only pour so much oil into the car before you realize the drain plug is missing. I really hope to get a response and a know how on what we can do to handle this correctly. Thank you for taking the time to read my complaint. I can send you any information that you would need from me. - User JM3786

Flagged for review. 
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Geoffrey Honneus - 17 d 43 m ago

0

Rude woman manager told me to get my oil changed elsewhere 8:10 am, April 4, 2018

A first-time customer at this location, I drove up to get an oil change a mile away from my new home at the Dorchester location of Jiffy Lube, #1632. I arrived just before 8 am. The lights were still out at 8 am, so I walked to the door and saw a light on in the office. I knocked at the door and a woman came out of the office and looked at me from down the hall. I said through the glass, "It's after 8 am." She just stared at me and never answered. About 30 seconds later, she opened the shop door and sent a man out to talk to me. He said, "We can't open until the technician gets here, in about ten minutes." The woman then walked back into the garage section of the shop and stood to stare at me through the garage door as I was standing outside my car.

At that point, I looked over to my right and noticed a car pulling in. A black gentleman got out of the car and opened his trunk. I walked over and asked if he was the technician. He said, "Yes." It was now about 10 past 8. I said, "They won't open the garage door until you get here." He replied, "Tell her Techie 3 is here." I went back to the door, which was now unlocked. The woman was now standing right beside the door. I opened the door and said, "He told me to tell you that Techie 3 is here. Can you open the garage door to let my car in?" She said, "No, I can't open the garage door until he's inside." I asked, "Why? He's walking to the door right now." She stepped out the door to look at him as he was walking up and said to him, "Who runs this place?" He did not answer. She turned back to me and said, "I don't like your attitude. Go get your oil changed elsewhere." I said, "You don't want my money?" She said "No." I said, "I'm going to make a complaint to the management; what's your name?" She just looked at me and walked back inside, leaving the technician standing at the door looking at me. He said, "She's sometimes like that." I said to him, "All I did was knock at the door after 8 o'clock and she stood down the hall looking at me, staring but never saying a word. She had another man come out to tell me I had to wait for the technician." I added, "Can't you do anything about it?" He replied, "No," reluctantly it seemed, and shook my hand. He added, "There's another Jiffy Lube in Quincy." This technician was quite polite and apologetic and appeared almost embarrassed by his co-worker's attitude. I think he should be the manager.

As I drove away, I was still the only customer there. I did not realize Jiffy Lube didn't need more customers. Sending away new customers is not a very sound business decision. I will never go to any Jiffy Lube location again considering this is the way I was greeted first thing in the morning. I am a 77-year-old man who inherited the Seacraft manufacturing company from my father. I grew up in business and know that the first rule in business is to not disrespect your customers. I will pursue this complaint further through Jiffy Lube's parent company, Shell Oil. (I do think they're in business to sell oil.)

Let me tell you the difference between a Jewish businessman and a Yankee businessman. If you're doing business with a Yankee-owned business and are paying your bills on time and you say, "You know, John, you're a son of a bitch." He will say, "Get out of my business and don't come back." However, if it's a business owned by a Jewish gentleman and you're paying your bills on time, and say, "Abe, you're a son of a bitch," he'll tell you, "I've been called that before." As long as you're paying your bills on time, what he won't say is, "Go somewhere else to do your business." And that's why Jewish business owners are successful; they don't take things personally.

I would like to pursue this complaint further and would like someone from the company to contact me about this matter.

Geoffrey Honneus

(hidden)

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Geoffrey Honneus - 17 d ago

0

Rude woman manager told me to get my oil changed elsewhere 8:10 am, April 4, 2018

A first-time customer at this location, I drove up to get an oil change a mile away from my new home at the Dorchester location of Jiffy Lube, #1632. I arrived just before 8 am. The lights were still out at 8 am, so I walked to the door and saw a light on in the office. I knocked at the door and a woman came out of the office and looked at me from down the hall. I said through the glass, "It's after 8 am." She just stared at me and never answered. About 30 seconds later, she opened the shop door and sent a man out to talk to me. He said, "We can't open until the technician gets here, in about ten minutes." The woman then walked back into the garage section of the shop and stood to stare at me through the garage door as I was standing outside my car.

At that point, I looked over to my right and noticed a car pulling in. A black gentleman got out of the car and opened his trunk. I walked over and asked if he was the technician. He said, "Yes." It was now about 10 past 8. I said, "They won't open the garage door until you get here." He replied, "Tell her Techie 3 is here." I went back to the door, which was now unlocked. The woman was now standing right beside the door. I opened the door and said, "He told me to tell you that Techie 3 is here. Can you open the garage door to let my car in?" She said, "No, I can't open the garage door until he's inside." I asked, "Why? He's walking to the door right now." She stepped out the door to look at him as he was walking up and said to him, "Who runs this place?" He did not answer. She turned back to me and said, "I don't like your attitude. Go get your oil changed elsewhere." I said, "You don't want my money?" She said "No." I said, "I'm going to make a complaint to the management; what's your name?" She just looked at me and walked back inside, leaving the technician standing at the door looking at me. He said, "She's sometimes like that." I said to him, "All I did was knock at the door after 8 o'clock and she stood down the hall looking at me, staring but never saying a word. She had another man come out to tell me I had to wait for the technician." I added, "Can't you do anything about it?" He replied, "No," reluctantly it seemed, and shook my hand. He added, "There's another Jiffy Lube in Quincy." This technician was quite polite and apologetic and appeared almost embarrassed by his co-worker's attitude. I think he should be the manager.

As I drove away, I was still the only customer there. I did not realize Jiffy Lube didn't need more customers. Sending away new customers is not a very sound business decision. I will never go to any Jiffy Lube location again considering this is the way I was greeted first thing in the morning. I am a 77-year-old man who inherited the Seacraft manufacturing company from my father. I grew up in business and know that the first rule in business is to not disrespect your customers. I will pursue this complaint further through Jiffy Lube's parent company, Shell Oil. (I do think they're in business to sell oil.)

Let me tell you the difference between a Jewish businessman and a Yankee businessman. If you're doing business with a Yankee-owned business and are paying your bills on time and you say, "You know, John, you're a son of a bitch." He will say, "Get out of my business and don't come back." However, if it's a business owned by a Jewish gentleman and you're paying your bills on time, and say, "Abe, you're a son of a bitch," he'll tell you, "I've been called that before." As long as you're paying your bills on time, what he won't say is, "Go somewhere else to do your business." And that's why Jewish business owners are successful; they don't take things personally.

I would like to pursue this complaint further and would like someone from the company to contact me about this matter.

Geoffrey Honneus

508-3345-0234

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Geoffrey Honneus - 17 d 21 h ago

0

Rude woman manager told me to get my oil changed elsewhere 8:10 am, April 4, 2018

A first-time customer at this location, I drove up to get an oil change a mile away from my new home, at the Dorchester location of Jiffy Lube. I arrived just before 8 am. The lights were still out at 8 am, so I walked to the door and saw a light on in the office. I knocked at the door and a woman came out of the office and looked at me from down the hall. I said through the glass, "It's after 8 am." She just stared at me and never answered. About 30 seconds later, she opened the shop door and sent a man out to talk to me. He said, "We can't open until the technician gets here, in about ten minutes." The woman then walked back into the garage section of the shop and stood to stare at me through the garage door as I was standing outside my car.

At that point, I looked over to my right and noticed a car pulling in. A black gentleman got out of the car and opened his trunk. I walked over and asked if he was the technician. He said, "Yes." It was now about 10 past 8. I said, "They won't open the garage door until you get here." He replied, "Tell her Techie 3 is here." I went back to the door which was unlocked this time. The woman was now standing right beside the door. I opened the door and said, "He told me to tell you that Techie 3 is here. Can you open the garage door to let my car in?" She said, "No, I can't open the garage door until he's inside." I asked, "Why? He's walking to the door right now." She stepped out the door to look at him as he was walking up and said to him, "Who runs this place?" He did not answer. She turned back to me and said, "I don't like your attitude. Go get your oil changed elsewhere." I said, "You don't want my money?" She said "No." I said, "I'm going to make a complaint to the management; what's your name?" She just looked at me and walked back inside, leaving the technician standing at the door looking at me. He said, "She's sometimes like that." I said to him, "All I did was knock at the door after 8 o'clock and she stood down the hall looking at me, staring but never saying a word. She had another man come out to tell me I had to wait for the technician." I added, "Can't you do anything about it?" He replied, "No," reluctantly it seemed, and shook my hand. He added, "There's another Jiffy Lube in Quincy." This technician was quite polite and apologetic and appeared almost embarrassed by his co-worker's attitude. I think he should be the manager.

As I drove away, I was still the only customer there. I did not realize Jiffy Lube didn't need more customers. Sending away a new customer is not a very sound business decision. I will never go to any Jiffy Lube location again considering this is the way I was greeted first thing in the morning. I am a 77-year-old man who inherited the Seacraft manufacturing company from my father. I grew up in business and know that the first rule in business is to not disrespect your customers. I will pursue this complaint further through the Jiffy Lube's parent company, Shell Oil. I do think they're in business to sell oil.

Let me tell you the difference between a Jewish businessman and a Yankee. If you're doing business with a Yankee-owned business and are paying your bills on time and you say, "You know, John, you're a son of a bitch." He will say, "Get out of my business and don't come back." However, if it's a business owned by a Jewish gentleman and you're paying your bills on time, and say, "Abe, you're a son of a bitch," he'll tell you, "I've been called that before." As long as you're paying your bills on time, what he won't say is, "Go somewhere else to do your business." And that's why Jewish business owners are successful; they don't take things personally.

I would like to further pursue this complaint and want someone from the company to please call me at (hidden).

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Geoffrey Honneus - 17 d 1 m ago

0

Rude woman manager told me to get my oil changed elsewhere 8:10 am, April 4, 2018

A first-time customer at this location, I drove up to get an oil change a mile away from my new home at the Dorchester location of Jiffy Lube. I arrived just before 8 am. The lights were still out at 8 am, so I walked to the door and saw a light on in the office. I knocked at the door and a woman came out of the office and looked at me from down the hall. I said through the glass, "It's after 8 am." She just stared at me and never answered. About 30 seconds later, she opened the shop door and sent a man out to talk to me. He said, "We can't open until the technician gets here, in about ten minutes." The woman then walked back into the garage section of the shop and stood to stare at me through the garage door as I was standing outside my car.

At that point, I looked over to my right and noticed a car pulling in. A black gentleman got out of the car and opened his trunk. I walked over and asked if he was the technician. He said, "Yes." It was now about 10 past 8. I said, "They won't open the garage door until you get here." He replied, "Tell her Techie 3 is here." I went back to the door which was unlocked this time. The woman was now standing right beside the door. I opened the door and said, "He told me to tell you that Techie 3 is here. Can you open the garage door to let my car in?" She said, "No, I can't open the garage door until he's inside." I asked, "Why? He's walking to the door right now." She stepped out the door to look at him as he was walking up and said to him, "Who runs this place?" He did not answer. She turned back to me and said, "I don't like your attitude. Go get your oil changed elsewhere." I said, "You don't want my money?" She said "No." I said, "I'm going to make a complaint to the management; what's your name?" She just looked at me and walked back inside, leaving the technician standing at the door looking at me. He said, "She's sometimes like that." I said to him, "All I did was knock at the door after 8 o'clock and she stood down the hall looking at me, staring but never saying a word. She had another man come out to tell me I had to wait for the technician." I added, "Can't you do anything about it?" He replied, "No," reluctantly it seemed, and shook my hand. He added, "There's another Jiffy Lube in Quincy." This technician was quite polite and apologetic and appeared almost embarrassed by his co-worker's attitude. I think he should be the manager.

As I drove away, I was still the only customer there. I did not realize Jiffy Lube didn't need more customers. Sending away a new customer is not a very sound business decision. I will never go to any Jiffy Lube location again considering this is the way I was greeted first thing in the morning. I am a 77-year-old man who inherited the company Seacraft from my father. I grew up in business and know that the first rule in business is to not disrespect your customers. I will pursue this complaint further through the Jiffy Lube's parent company, Shell Oil. I do think they're in business to sell oil.

Let me tell you the difference between a Jewish businessman and a Yankee. If you're doing business with a Yankee-owned business and are paying your bills on time and you say, "You know, John, you're a son of a bitch." He will say, "Get out of my business and don't come back." However, if it's a business owned by a Jewish gentleman and you're paying your bills on time, and say, "Abe, you're a son of a bitch," he'll tell you, "I've been called that before." As long as you're paying your bills on time, what he won't say is, "Go somewhere else to do your business."And that's why Jewish business owners are successful; they don't take things personally.

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Robert Vanderpool - 25 d 11 h ago

0

I am one pissed off customer!!!! I went to your Jiffy Lube store located on 2302 Almaden Road in San Jose on March 26, 2018 at 3:00pm. I told your first employee that I am putting my 4 floor mats in the back seat and to please vacuum my car for the last time it was NOT done. I then watched your employee's started to work on my car. The first was "Steven" who did NOT put plastic down on my expensive leather seats, then removing my engine dust safety cover and placing it on my front left fender unprotected. I ask him to please put the rubber mat on my fender and taking the part off my car. I also stated to him that he had grease on his back shirt and to cover my drivers seat. He never covered my seats for later he got into my car to move it. A few minutes later your other employee "Kevin" looked inside my window not opening the doors to vacuum them nor did he clean any of my car windows. After asking several times to do what I am paying for and what your employee claims to get paid to do he stated to me that he already did the job or it didn't need it??? If this wasn't bad enough he stated the words across your garage floor "Fuck YOU" to me! I then asked to see the manager which is "Abraham" which was not available at the time. I then spoke to another employee "NO name badge"? which went and looked at the car. He said the inside was not vacuum nor was the windows clean. (Which he did" He also heard your employee "Kevin" stating the words., "Fuck You" to me. I also had him check the fluids in my car in which NONE of them were filled since it last service (6,000 miles) I have been going to this store for nearly 9 years and I am beyond upset. I had less than 10 minutes of service done on my car and costing me $103.30 for a basic oil change. Not to mention being insulted by several employees and no apologize of your non-caring disrespectful employee to a loyal PAYING customer. "I WILL NEVER USE YOUR SERVICE IN THE FUTURE!"

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Gregg - 25 d 1 h ago

0

Robert Vanderpool you must be a very slow learner.

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Buzz - 25 d 16 h ago

0

I drove into a Jiffy Lube locatedcat 1580 El Camino Blvd. In San Bruno California and asked for an oil change, the employee on duty told me that they were out of filters for my van because the owner of the franchise did not pay the vendor for overdue invoices...I asked that my oil be checked so it can be topped off if necessary until I can find a Jiffy Lube dealer that pays his bills; the oil was checked and was 1/2 quart low, the employee refused to fill it up because he told me it was against company policy. I asked the employees for his name which he refused to give me and he then threaten to "beat me up" if I didn't leave. I stood up to him with my fists ready to defend myself and he backed down, cursing the entire time; his attempt at intimidation did not work this time.

Jiffy Lube is not the same company that it was at one time, corporate does not monitor the actions of it's franchises

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J Piper - 35 d 19 h ago

0

Your Jiffy Lube outlet service is very questionable. Your customer service through corporate is even worse. My claim #20105 is spinning out of control. If any of your customers hear the name Claudia Ibarra as their service agent, please run away screaming. She is inept!!!!!!!!!!! Let's get the "show on the road" with agent and technician training. You folks SUCK!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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Klf - 41 d 17 h ago

0

Jiffy lube management,

I am writing to tell you of very poor service I received at the Beavercreek rd Oregon city Or. location. I was lied to and work was not performed that they put in writing was done. Something needs to re compensated for your guys saying they do things but do not and you could have ruined my car.

Took my car to this location to check out when got The vehicle, had them do oil change they did in old owners name and told me all fluids where full and well I specifically asked about transmission fluid and all was well, went back not quite 3000 miles later. Said coolant light was coming on and was low, they came in said all fluids full I questioned again about coolant and said I know it's low. They came back and said sorry yes it is low and they charged me to fill coolant. Asked specifically again about transmission fluid was told all was full. I had been Ill and do not drive a lot as I am disabled, so 3 weeks later went to use wiper fluid and did not work so took back for them to recheck all fluids, was told again all was fine and full. I reminded them that they made mistake with coolant and that did not think the guy check the fluids and I was getting concerned about their poor work. Was told again all was good. next day car had loose battery cable and broke down, Friends that are car guys came and helped, they found brake fluid empty and they filled it, told me wiper fluid still empty. Jiffy lube had just said was full both these fluids where full, and my friends told me my car had bottom fill transmission fluid and I should get that checked. So went to different Jiffy lube to have them check and transmission and fluids transmission was empty except for small amount of black fluid from being so low along with other things needing done and fluids being filled they put in writing 4 quarts went into transmission 3quarts transmission fluid and i took friends advice to ad a quart of Lucas transmission fix as to help minimize damage Other jiffy lube agreed to add this and told me to run a couple weeks and said I would need transmission serviced due to being low and running low for too long even though The Beaver creek store had said full twice in 3000 miles. Other fluids also needed filled by new Jiffy lube besides what my friend had filled including wiper fluid had this new jiffy lube check for leaks in wiper fluid container there were no leaks so just was not filled. So after 2 visits of The beaver creek shop saying full transmission (fluid does not leak) so they never filled or checked it either time, all other fluids had to be filled by my friends or other jiffy lube and now my transmission needs serviced. Went back to this jiffy lube to let them know about this problem and to my surprise was told they can't check my cars transmission fluid at this location what ?? They told me twice when specifically asked about transmission fluid that told me full twice and when I said It now needed transmission service due to their mistake and that no fluids had been filled they said that they would not do anything for me about the neglectful work they had done. Oil filter had not been change either. I asked for the transmission to be serviced by them since it would not have been empty if they had done what they said and wrote they did and that a refund was in order for the last oil change. I was told they could do nothing for me rudely. That them not checking fluid did not cause the problem and no refunds that nothing could or would be done for me If they would have check and said low and filled it would not have run empty for 3000 miles. so yes they did make the mistake. twice.. Very poor customer service after very poor neglectful work. They should be ashamed. This will be going to corporate office and further if needed could also be ADA fine as took advantage of disabled person.. Very poor work and service done at this location also have 2 friends that oil filter not changed and forgot to fill fluids when told about my experience. Please get a hold of me as soon as possible.

Kerri Fiero

14947 S. blue Vista Dr. Oregon city Or. 97045

(hidden)

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Antwone Valentino Foster - 43 d 17 h ago

0

Hello

I have a 2009 smart that I bought to jiffy lube 2 weeks ago for an oil change. Before I bought my car in for an oil change, my car was driving fine. I commute more than 30 miles one way for work Monday- Friday. When I bought my car in for an oil change, that was the only thing I requested and needed. After my car was serviced for an oil change. I got home and noticed oil was leaking heavily from my car. I took my car back to Jiffy Lube and spoke with the manager Bilal Shah and I explain to him what happened. Bilal took my car to see what the issue was. After he checked my car, he came to inform me that I've must've hit something to cause my oil to leak and mess up my oil pan. I explained to Bilal, that I didn't hit anything and I was 100% percent sure. He went back to investigate my car. He came back for the 2nd time apologizing that one of his staff hit the bottom of my car when they were backing my car off the bay from changing my oil. Bilal then agree to fix the oil situation. I bought my car back to have it repair. Yesterday, (-3-7-8-) when I picked up my car, and started to drive it. The car was making a loud noise as if something was dragging at the bottom of my car. Once I explained to the manager what the car was doing. He states it's my motor mounts, and they are now lose after taking the car apart to replace the oil pan. Before all this happened and Jiffy lube had to replace my oil pan, I didn't have this issue. If my car was making the noise that its making now, there's no way I could drive the car to work every day. Bilal states he has nothing to do with the motor mounts, and I need to contact the customer service manager Ryan because he can't do anything else for me, and only Ryan could. I called and spoke to the customer service manager Ryan this morning and explained everything to him. He informed me that Jiffy lube shouldn't be responsible for anything but the oil pan. I explain to Ryan, if Jiffy lube didn't mess my oil pan, and had to replace it, I wouldn't have had anything else replaced on my car at this moment because the car was driving fine, I didn't hear any noises that I hear and feel now. Before all this happened, I was driving my car to work every day with no issues. Now, I can't drive my car. My car is at home, and I had to Uber to work. I can't drive my car, and I'm spending 28.00 one way to get to work. Before Jiffy lube changed my oil, I was driving to work just fine. My oil light is on, and it's never been on the 7 years I've had the car. Ryan advised me to take my car to a different shop to have a diagnostic done on the car, and then reach back out to him. However, I still can't drive my car, and spending money I don't have to Uber to work. I would only be able to take my car to a shop on the weekend, and I don't know how I could even contact Ryan about my car over the weekend. I need someone to help me and take ownership of what Jiffy Lube did to my car. All I want is my car to drive the way it did before all this. I didn't get any refund or anything for the oil change. The only thing I got is a car I can't drive now, spending money commuting to work, and missing time from work trying to make arrangement for Jiffy lube to fix was they messed. I need some to reach out to me to help me. I will continue to get my point across until someone help me.

Antwone Foster

(hidden)

(hidden)

6919 Peachtree Dunwoody Rd.

Atlanta, GA 30328

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Travis R - 46 d 19 h ago

0

Because my engine has failed and now I have to get it replaced. I will have spent about $1800.00 and this means as soon as I have legal documentation. I am getting an attorney and I will sue Jiffy Lube. I will also talk to a Utah Lawmaker and make sure that these practices are not done to another person or they will be going out of business!

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j - 50 d 17 h ago

0

Quoted me one price for windshield wipers I repeated the price to confirm it.

Employee confirmed that was the price.

After they installed the wipers I was charged $6.00 more.

When I stated that I had been quoted a lower price, the person repeated the

higher price . I paid the higher price and left but they'll never see me, my business

or my money again and from the sound of the other reviews it appears others feel the same.

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Nicole - 51 d 19 h ago

I had a horrible experience with jiffy lube today. I went in for a oil change and light replacement and came out with a dented hood. Somehow my hood latch wouldnt close and they spent 25 minutes trying to close the hood and through all the slams they dented my hood. They said threatening things to me until th police arrived. I feel they treated me this way because im a female. Horrible worst day ever.

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Mary - 59 d 18 h ago

0

I had a horrible experience at Jiffy Lube #3755. I came to the shop with a coupon for an oil change,which was all that I budgeted for. I've come to realize that the objective at this location is to upsell at any cost, but I am on a fixed budget and cannot afford extra expenses. I was attacked the entire time and told that I needed other services in order for my oil change to work. A total of 4 people came to me while I was there to tell me I needed various services. I ended up purchasing an oil system cleaner and an engine treatment. Also, it is documented that some fluid levels were checked and topped off, however, upon checking none of my car fluid levels were filled. I am upset and confused, because this is poor customer service and a horrible business practice. I will be reaching out to the corporate office to determine if this is the expected level of service.

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Joe smo - 63 d 17 h ago

1

You have manger bob in cranston ri dating a worker kayla no one in store when i came in was in basement together. Messed uo

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A former customer - 68 d 18 h ago

0

I went to your location in Westfield, Indiana several weeks ago. I noticed that there was only one vehicle ahead of me at the time. It took 5 minutes for a young lady to greet me. We selected an oil package and led me to the waiting room. I am a cigarette smoker, so I decided to wander around outside. I started to walk towards the convenience store next door, noticing two Jiffy Lube employees exiting a vehicle that was parked at the back of the property. I walked up to them and said hello. They both muttered hi back. What disturbed me is that they both REEKED of marijuana smoke! I allowed them to work on my car. Why I did not demand my vehicle be removed from the bay at that point will forever escape me, but I did. When they were done 15 minutes later, the interior of my car REEKED of marijuana smoke. Why I said nothing at the time will also forever escape me. What is going on at this location, and how does the Manager not know/allow this to happen? How can anyone allow employees to work on a customer's vehicle when they are high on drugs? AN IMMEDIATE RESPONSE IS REQUIRED!

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Gregg - 73 d 10 h ago

0

I went to Jiffy Lube #1939, 11001 Santa Monica Blvd, Los Angeles CA 90025 on December 11, 2017, invoice# 194481. The employee overfilled the crank case and did not properly replace the dip stick. As a result, oil overflowed throughout the engine and subsequently all over the garage floor. I had to pay $100 to get the engine professional cleaned and had to clean the garage as well. I contacted the Jiffy Lube where the work was done and the manager has refused to reimburse me for the engine cleaning. After call Jiffy Corporate Customer Service for a remedy we were hung up two times by a customer service rep by the name of Allen. I then sent a letter to Mr. Poya Paul Ghardash the owner of the Jiffy Lube with a copy of the invoice for the engine cleaning, but to no avail. We are looking for help for Jiffy Lube at the corporate level.

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Jon A. - 71 d 19 h ago

0

Same thing happened to me. I had to get my engine cleaned due to an incorrectly installed oil filter, they said they would reimburse me and they came out and cleaned my driveway and garage floor. Not very well although. I have been chasing the reimbursement since summer of last year. If I do not get it soon, I will picket in front of their business with a sign that says they ripped me off-do not get service here.

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jim green - 119 d 4 m ago

i have had both of my veichels at the jonestown road location harrisburg pa, one last week and one just now , last week they screwed up my tires, this week they told me i wouldnt be charge for changing a build out for their screw up from last week , so i get home check the reciet and low and behold they charged me, so they lied not just one employee yet two told me they wouldnt charge me , i will no longer go to any jiffy lube and of course coprate doesnt get back to you so it god to know this corporation doesnt care about their customers

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John Greer - 74 d 12 h ago

0

Thank youuuu! @Jim Green their corporate is the worst corporate I have ever come across in my life. They don't get back to you at all even if you leave a message or feedback. Makes me wonder why this kind of company called Jiffy Lube is still in business.

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Steve Stephen - 107 d 9 h ago

My name is Steven Stephen I sent a complaint to the District manager Jesse Martin about his store in Westminster Colorado I don't want anything free I just wanted to let them know I have been a loyal customer for years the last time I went to get in oil change all of the employees were standing at the side of the building smoking a girl came to my car after me sitting there for 30 minutes she said she was management was very rude and told me they didn't have the stuff to give my car in oil change it was on New Year's Eve at 2:30 I asked if she could at least give me a top off and she laughed and told me she was closing and I needed to leave at that point she turned around and was talking to the other four or five workers and all she was saying was bad words and talking like as if I was in the wrong for trying to get an oil change.

I have never been so disrespected and as long as jiffy lube has management and employees like that they have lost my respect and all my business!!!! I don't want anything free I will never go back for an oil change at least the least they can do is apologize for the behavior of their employees, On my complaint I left my email and I haven't even received an email of an apology is this how Jiffy Lube runs their business?

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Eric - 74 d 12 h ago

0

That is how Jiffy Lube runs their business basically trust me. I was an employee with them and trust me they are illiterates and I repeat.

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