My experiences with Jim Click:
1) Used vehicle purchase with warranty. A short time after signing paperwork, the finance department asked me to come in. Upon arrival, they told me the warranty they gave me, belonged to the previous owner, and that they would have to take the length of the warranty down. I smiled as the blood in my veins boiled. I was raised and taught, that if it is offered, it is honored.
2) Vehicle breakdown #1. Called the roadside assistance on the paperwork with the warranty. They told me I had to go through my insurance company and then if the part is covered under warranty, they will reimburse me. I did just that, and never received a reimbursement, to this day, over a year later. When I talked to the manager at the roadside assistance, he told me I was supposed to call the number on the roadside assistance paperwork for the tow, which I did to begin with. Also, the rental car was not properly handled, and had to fight to get reimbursed for that as well.
3) Vehicle breakdown #2. Called roadside assistance again. No problem this time with the tow, but still issues with the rental car process.
4) Oil change, "maintenance for life" situation #1. Brought my vehicle in for scheduled maintenance, and left. Approximately 3 days later, I bring my vehicle into the Honda dealership for a recall. They checked the fluids there, and noted there was no fluid on the transmission dipstick. I immediately called Jim Click service and explained to them the findings. The response was, "It could be a vehicle without a dipstick." I was floored, considering I just told them "there was no fluid on the 'dipstick'." I brought my vehicle in immediately to Jim Click to have the service department add fluid. The service guy says to me, "If you recall, I left early that day you were here, so I didn't get a chance to look it over." First of all, it is NOT the service advisers job to look the vehicle over. It is what the mechanics get paid to do. Second of all, I may be a female, but a well versed female on vehicles and common sense. I can't help but wonder if the damage to the transmission is already done.
5) Maintenance for life situation #2: Went in for a 4pm oil change to sit there for just over 2 hours to be told that they could not get the drain plug out of the oil pan. I was asked to drop the truck off to have it rethreaded, and that it would take the entire day to fix it. I scheduled it for the following Monday, today, to drop it off at 7 am. 2 hours later, I get a phone call, telling me it was done. So...lets think about this. It took longer to tell me they couldn't get the drain plug out, than it did to fix the issue, which was supposed to take all day. I'm guessing, someone didn't want to work on the original date, or did a terrible job fixing the issue. Guess time will tell.
All in all, my opinion of this dealership is very poor. If I could get a full refund for my truck, and the amount down, I'd do it in a heartbeat. There is no customer service here, and try to customers feel ignorant.
Does Jim have a clit?
Came in for oil change, part of the "forced" lifetime maintenance program. We asked them to remove it we didn't want it, they said part of price of car, not what sales contract says. Got here @ 7:30, told them oil change and fluids only ( won't trust them with anything else anymore). I expect I will be here for 2 hours. The reason I dont trust them with more is that they suck suck suck. They provide you with a car report card, obviously they just check everything as good. Bad experiences too numerous to mention. But, right after 2 services ago, lost alternator belt, and right after last service I was given a free air filter. Found out why when I got in my car and all my electronics were reset to factory settings. I would appreciate honesty, but nothing said. When called they said they disconnected the battery to check it. Went to Furrier after to have car checked, was told battery bulging and bad, hmm marked "good" on car report. Maybe the previously broken alternator belt might have played a part in that. I will never buy another car from Click, and I will recommend anyone buying a car to go elsewhere. I hope they remember the oil pan plug and to fill the oil. Fingers are crossed they can at least do that right.
Took my 2016 Chrysler 300C into Jim Click for servicer on clunking brake pedal. Everytime the brake was released there was a clunk as the pedal moved back to position. Extremely annoying in stop and go traffic. Left the car at the dealership - they could not replicate the noise. No fix. Took it back 2 weeks later and had a serviceman in the car. He heard the clunk. Final analysis - normal for that car. No fix.
I have been driving for 47 years and never had a brake pedal clunk like this in any of the other cars.
I had ram diesel in and CHRIS said nothing was wrong. I sent email to GM, no response! MY truck is loping at idle and drive, lets listen to other diesel trucks! They don't seem to care about customers. QUEBEDEUX on Speedway does great job!
Agree with all of these bad reviews on customer service. I'll never prchase any vehicle that dons the name Jim Click again. Their service department is rude, unprofessional, and has no interest in providing even basic customer service. The customer is always right except here, where the customer is always ignored and treated with disrespect.
Jimmy with a Clit. MTF tranny.
Worst customer service ever!!!!!!!!!! I will just post my email sent to the poor and worst experiences I had with Jim Click Hi Pete, My name is Esteban Osuna and my partner Manuel Manriquez. I will try keep this short but seems like once again for the third time in a row we have received no communication and had the lack of customer service provided to us. Incase I was forgotten which I'm starting to believe that's the case. I'm the one Who had to take my car into service for a small engine Leak I had to bring in my vehicle to get it serviced which they told me it would take about four days when I went to drop off my car there is no car rental issued to me even though that I had prior paper work for a car rental and said it be ready by time I drop of my car. Once again inconveniently I had to wait three hours because the car rental place had no vehicles available instead I was stuck with a huge red truck which I insisted I didn't want. I became agitated and took what you guys had turns out I had to wait two weeks for my car to get serviced. Trust me I had a lot of expense issues with that truck. 2nd bad experience I came in on the account that they will see my vehicle just to change one back brake light. I showed up the lady give me an estimate of two hours so they asked me if I was going to wait I said yes I will wait for the vehicle so I decided to take a walk all the way to the park place mall to kill time and by time I made a bag my vehicle should be done. Well that was not the case I called while I was at the mall it was hard for me to reach anybody to know what's the status of my vehicle spoke to some lady again she said the car is on the shop and she had no idea how long the vehicle would take I also couldn't reach My vehicle adviser Jim I left him a voice message because he was not at his desk and we all know that even if you leave a voice message I never even receive a response back it's happen To me in the past. I called back and received the lady again and I told her my situation she said only my adviser can tell me the status of my car I told her I couldn't reach him she gave me the excuse that he at lunch ( I'm sorry but he never answer his phone or even returns my call) So I waited I gave them an extra hour and I decided to call once more still no response no answers. So I decided to walk all way back and demand for answer I ended waiting for 5 hours I lost a complete day of work. If I knew this was the case I would have token a shuttle to work. When my car was done they parked my car in the lot and no one came out to get me in the lobby I had to ask I didn't receive no ready text or anything. I became more the frustrated and I left a bad google review stating my bad experience. Also Do you know that I'm also a first time car owner through your dealership and I have yet to have a smooth visit with your dealership. Then you gave me a Courtesy call to apologize for the bad customer service. Also we Talked on the phone about solution for next time and how you guys will make up for my lost time and for the bad experience 1.) I will be receiving a different car advisor Which you took the responsibility of doing it yourself. Said you will become my new car advisor. Which I thought it was great because I didn't want to work with Jim anymore due to the lack of poor communication. Which was one of the things I stayed it was very important to me And I'm still here writing an email expressing how inconvenient this is. 2.) He also expressed that you will be sending us a gift card through the mail to show sincerity of apology well it's been a whole month and a week now and I have yet to receive nothing I feel like this whole conversation was brushed under the rug. And now I'm feeling like I'm lied to at this moment There is no integrity and loyalty done at this business. I took the courtesy to also remove my Google review and change my rating due to the fact that you guys gave me a personal call and apologized which meant everything to me now I feel like I should've just left that Google review on there until the whole thing was sorted out because I took the initiative to comply and understand the situation and under good faith that This situation was over. And we can move forward and leave this behind us. Please do note that I will be adding another review about the situation and encountering report this situation And I will pay a personal visit to your dealership to Sit down and have an honest face to face conversation because obviously communication through the phone is not guaranteed. And Inconveniently take the time out of my time to do this because at this point this is not acceptable at all. This has been an inconvenience matter for me and also for my partner so please email us back give us a call do what you need to do but this needs to be fixed right away and I won't be ignored for it. Pete 570-7307. (hidden) Thanks for your time. I apologize for the lack of service. Rply STOP to OptOut.
I'm sorry to take this out on you but I just want to say. Jim click in the Tucson mall is horrible. They were so rude and I was ready to buy my brand new 2017 hyundai tucson but the way they treated me was horrible. After waiting 2 hours for a sales rep... I told the rep payments must be below 350 and they basically told me someone else was there to buy the car, so if i didn't pay 393 a month the would sell it to them to someone else.. I told them I couldn't afford 393 and they kicked me to the curb never even calling me again. I bought my 17 Tucson in phoenix and got payments at 245. All i had to do was put more money down. I had money in hand at your dealership and you pushed me away. Never again. Happy to put more money down but your sales person acted like i was nothing. Sad I had to drive 100 miles just to get a good dealership that treated me well. Lost a 32k sale and as a customer that has bought from you before, i will never be embarrassed by your company again.
Richard from Facilities (hidden) at Jim Click Ford Automall-Tucson, a complete asshole! Eat a dick, Dick!
After refusing to purchase a vehicle from Jim Click due to their lack of customer service I attempted to contact their service department due to them being my "Local Dealership". They should not ever be allowed to represent the Ford name. Its hard enough to get anyone on the phone and then when you do they refuse to acknowledge a known service message for your vehicle that should be covered under warranty. All and All....stay away...Jim Click Ford must be the worst dealership!
Contact Jim Click corporate office and ask to speak to his executive secretary, Mary Jo Traversone
On September 8, 2017, I brought my 2016 Ford Explorer into the Click dealership in Green Valley for normal "maintenance for life". Kristeen Sanders, the "advisor" was very pleasant and helpful. Upon completion of the maintenance, Kristeen advised me that "the battery checks out fine."
Today, twelve days later, I looked under the hood of my car and was surprised to find a wad of corrosion on a battery pole about the size of a tennis ball. Knowing it takes a lot longer than 12 days for that kind of corrosion to occur, I returned to Click's Green Valley service department and showed them the corrosion. They were nice enough to get rid of the corrosion and spray the terminals. However, it makes me wonder. Does the fancy check sheet showing what was done have any real meaning, or is it just for show? One item on the check sheet shows "Battery terminals(clean if necessary)" Either the check sheet is (a) a joke, (b) the work was never done, or (c) the service department technicians are lazy or incompetent. Mr. Click, you be the judge.
I believe this has more to do with the horrible jim click service than it does with the vehicle. I had a battery issue with a new 2014 Mazda. i brought it in for the same issue more than 6 times although they logged it incorrectly many times. I embarked on a cross country trip a few weeks after having the car thoroughly checked out and was assured by the service manager, it would be fine. The first night I was stuck and my car would not start. I had to be towed 100 miles from NM to CO over Memorial day weekend and was stuck in a hotel room for 2 days with cats in an very unsafe town. I have been fighting for over a year for reimbursement bec the Mazda dealership in CO identified the problem as a faulty battery and said there was no way it could have been missed and it did not happen in a short amount of time. So clearly the fault of Jim Click Mazda Eastside service. I want to be reimbursed fro my time and expenses but getting the run around. the only thing that will make them take notice is a lawsuit or blasting them on social media for putting a woman traveling alone in a dangerous situation which is directly related to their negligence. I am prepared to do both. This company has horrible management and even worse service. In conclusion, I believe the check sheet is a joke AND the service dept management is completely incompetent. Even when brought to the attention of the GM, he still turned it back to the service mgr to handle; IMO, he is a complete incompetent.
Hello Mr Click,
I purchased a 2014 Ford Edge from your dealership on 22nd/Wilmot. This is my 3rd purchase thru your dealership. In past years, I have always had a pleasant experience, but this last one was not. At the time of my purchase, I signed an agreement with one of your financial people, that I would purchase the vehicle if they could get it at the price quoted on the agreement and interest rate. However, your financial person was not able to meet that agreement and asked me to come back to sign another agreement. When I arrived, I told the lady that I did not like the new agreement and that I did not want to purchase the vehicle after all and I just wanted my trade-in back. At that time, the lady said that my trade-in was already gone and I could not get it back. Being nave to this type of service and thinking I could not get my truck back, I agreed to a new contract. Since then, I have had nothing but problem with the vehicle. I have dealt with several different techs in the service dept and no one can find a solution to the problem. I've spoken to service managers and have had the car in the shop several times, still no fix. I believe the car is a lemon and I am getting no where on repairs. I left a message with another service manager, still no call back. My next step is legal action and news media on the lack of customer service and lack of representation on the vehicles your dealership sells. I will never buy another vehicle thru your dealership again and I will not refer friends or family again.
I bought a new 2016 Nissan Sentra, and after a year i notice they also added the maintenance for life for $1200 without my knowledge , after a year i decided to trade my car and i just feel like i wasted $1200 dollars since this service only applies to the purchase vehicle.
what a scam.
I bout a used truck at Jim click kia, I wanted 3 weeks so Kia told me the truck oils be ready after a day or two. I waited 3 weeks. The manager said he would give me a gas card for the wait Never Did! When I did get the truck the check engine light went on the fuel gadge is bad. I take it in of the free matinace. Now they say I need to pay 130.00 for them to check the problem. Really!! Kia You guy Suck ass !!
Sir I would like to share with you that I have had recent interaction with both your Tucson location and Green Valley. I was lied to multiple times and treated horribly. I hope you can evaluate your management and sales staff at both locations. I for one will not be doing business with any of your locations due to the actions of the individuals I dealt with.
I guess your not the only one. I purchased a car and signed a contract with gap insurance and the kia dealer forged another contract without gap. I went to the dealership and Scott the manager pulled out a contract which I never signed to and when I told him that I needed to take pictures of it for my attorney he snatched it out of my hand and got very angry at me.I was not only taken advantage of but treated very badly. That dealership is fraudulent and will lie to you just to be taken advantage of. The truth will come out and hopefully the sales people involved will be terminated for their dishonesty to the community and Mr.Him Click
Mr. Click my message is entirely not about purchasing any vehicle or writing a review I was online looking for a shelter for my niece to recover and get her life together , upon searching women's shelters and places she could go to get help I went to Primavera's web site I am a veteran and noticed a caption requesting funds that they're work vans broke down I guess to transport workers to jobs and they were looking for donation's I know you do a lot for the community boy it would be nice to have a vehicle myself , I push a shopping cart from the store every time I need groceries for my kids and this is with diabetic nueorothopy ,fractures in my spine and degenerative disk disease but this shelter caught my attention I was there when you helped sponsor the Fisher House at the SAVACHS hospital with your donations , I thought that I would e-mail you and wonder if you could look into helping primavera with a used van to transport this individuals to work there'ye live matter to me I was in that spot before Iwas paralyzed 18 months and had to learn how to walk again because of diabetes the va helped me . I came from phoenix with nothing , even thou I'M still trying to save for a vehicle it would be nice to see the shelter helped with a true person who cares GOD BLESS
I have purchased two used Ford F-150 trucks from your Dodge dealership at Auto Mall. My concern deals with an issue I believe you are trying to remedy. I base this on some of the remodels I have seen at two of your dealerships/service centers that I frequent ( Dodge Dealership Auto Mall & Green Valley Ford). Dealing with your service centers on the Lifetime Oil Change is the most frustrating challenge I experience on my routine visits.
If I may bore you with some of my personal challenges that I have that makes the matter worse. I work 28 miles from my home and 1.5 miles within Green Valley Ford site. I utilize my vehicle every day for work and when I am off I call or show up to your service centers for oil change service. The folks at your service are always professional and courteous. Provide answers with a smile and look for what seems to be genuine solutions to helping me get my vehicle serviced. However, the common theme in your service centers (Green Valley, Dodge Auto Mall,Holmes Tuttle Ford Auto Mall) is a it's a 3 to 4 hour wait or leave your vehicle for the day and it may get done. There recommendation is always to make an appointment to mitigate wait times. The wait times are 2 hours as stated by employees but it guarantees my truck will get serviced that day. You are probably thinking that making an appointment would be my best solution and your right! Your appointments are usually 3 to 4 weeks out for an oil change, may I remind you. Unfortunately, I find it very difficult to keep appointment due to responsibilities I have with work and family. This creates much of my frustration and mostly self inflicted but some things that I feel you really need to know and I recommend you find someone to help you manage in your current business model. In helping to better customer experience before they enter any of your fast lane's. It is not fast service but rather fast check in process. Most of the other lube service centers are fast as posted on check in and servicing my vehicle. You realize being the CEO of your business most households have more than one vehicle. Your Lifetime Service marketing is great strategy in keeping customers buying from your dealerships. Whether it be the servicing of their vehicles or shopping your showroom while we wait. I commend you and your team in creating such a fantastic marketing strategy and being a great community contributor and successful business.
Now, I will end my rant if you will. There is a business (OIL STOP @ Ina &Old Father), that has figured out the customer experience in the oil change service industry. I have serviced my other vehicles here for the last 15 years and gladly pay on average $50 for my oil change. They also do it right with a smile and professionalism as your team does great job as well. Oil changes take 30 to 40 minutes on a really bad day. They don't rotate my tires but it is a whole lot closer to a fast service lane to get my oil changes.
Regards, Jorge L Leon
You probably do not remember me, but I was on the Board of Directors who helped start a Walk in the park.
Jim, I am a Wounded Warrior, and I now use an Electric Wheel chair. I have had 35 Surgeries, with three more to go. I have had 5 Heart Attacks,1 Heart Failure , and 3 mini strokes from Agent Orange. I have Agent Orange scares, up and down my Body, and Type 2 Diabetes from Agent Orange. My Daughter was born with Down Syndrome From Agent Orange. Recently My 2006 Mitsubishi Broke down, and my lift, and Wheel Chair was affixed to the back end of my truck. I live in Rio Rico AZ., and I had just my truck for transportation. So I immediately wen down to you dealership on 22 close to Craycroft, and I talked to a Salesman by the name of Al, who introduced me to a Hyundai Tucson. I asked him repeatedly if my scooter would be capable of carrying my hitch and scooter. his answer was yes on many occasions, and his continued answer was yes, and he even sent me a text with yes as an answer!
Jim I bought the car, and I have found out that this Vehicle is not capable of carrying the hitch, nor the wheel chair. and I have no transportation to carry my hitch or Wheel chair, to where I need to go. I am confined to my house. I believe that this is shaddy Salesmanship to make a commission at any cost!
Jim My wife was with me at all times during this Purchase, and she can attest to every thing that I have said. My wife and I have a very large Special Need group consisting of 200 or more Special Needs Children, We are part of SANDS, and the National Down Syndrome Society, and we ae licensed Special Needs Advocates, my wife, and I were on the Arizona Human rights Commission, SEACAP (Southern Arizona Community Action Program), and the Santa Cruz Training Program, etc. We do not charge one single dime for anything we do. I live on a small disability pension, and I have been fighting with the VA for 50 years only to be told that my records was burned up in St.Louis in 1972, Which is a blatant Lie!
I would greatly Appreciate some help in this matter. By the way Jack Perlin went to school with me. Thanks, from the bottom of my heart. Your Friend.
Jack, Maria, and Francine Scholnick
1230 Calle Rafael,
Rio Rico, AZ.
Jim Click has a clit. Ugly tranny. Isn't that right Jane??
We received a recall notice for door latches on our 2013 Ford C-Max. The letter estimated 1/2 day for the repair. When we called we were given a 7:30 am appointment time on Thursday, 3/23 with no hint that the repair would likely take more than 1 day. Upon arrival, we were offered a rental car because the repair would take more than one day. We are going out of town for the weekend, and this could have been an even bigger inconvenience - which could have been completely avoided with JUST A LITTLE EFFECTIVE COMMUNICATION AT THE TIME THE APPOINTMENT WAS MADE.
Today, Friday, a little after noon a service advisor called to let us know that they are just now about to start work on our car and there is an outside chance it could be done today or tomorrow. He spent quite a bit of time trying to explain why it isn't possible to let people know in advance that a repair or service will require more than a day, even though he said that a service advisor can tell immediately.
I believe you are inconveniencing a lot of people when you could easily enter a code in your computer services for those repairs that are likely to take more than a day. For such a large company, this seems incredibly inefficient.