Jim Click has a clit. Ugly tranny. Isn't that right Jane??
We received a recall notice for door latches on our 2013 Ford C-Max. The letter estimated 1/2 day for the repair. When we called we were given a 7:30 am appointment time on Thursday, 3/23 with no hint that the repair would likely take more than 1 day. Upon arrival, we were offered a rental car because the repair would take more than one day. We are going out of town for the weekend, and this could have been an even bigger inconvenience - which could have been completely avoided with JUST A LITTLE EFFECTIVE COMMUNICATION AT THE TIME THE APPOINTMENT WAS MADE.
Today, Friday, a little after noon a service advisor called to let us know that they are just now about to start work on our car and there is an outside chance it could be done today or tomorrow. He spent quite a bit of time trying to explain why it isn't possible to let people know in advance that a repair or service will require more than a day, even though he said that a service advisor can tell immediately.
I believe you are inconveniencing a lot of people when you could easily enter a code in your computer services for those repairs that are likely to take more than a day. For such a large company, this seems incredibly inefficient.
Jim Clicks employees have no regard or respect to their customers. They have the "above it" attitude. I have filed a complaint with the corporate office of Chrysler. They take advantage of people and I have had to replace tires at 21,000 miles and now they want to charge us for a battery with only 31,000 miles. The extended warranty pays for NOTHING and the hazard and well warranty pays for NOTHING. Jim Click is defrauding the customer. Go to another dealership.
My Air Bag light came on. I called Jim Click East. They will not cover it. In fact they want $135.00 to check it, that's wrong. It's is a safety thing. It should be covered with no charge.
So I will drive with out Air bags. And let my lawyers work on, if something happens. Very unhappy with FORD.
I wonder if Jim Clicks customers realize that the Maintenance for Life program is not free!! Unfortunately it wasn't until after I signed and later read the contract that a M4L (that's how it's entered) costs close to $1,000.00. I've tried several times to cancel that charge, plus the service contract and gap insurance, those two I was successful in cancelling, but the M4L is uncancellable (if there is such a word). I would like to meet with Jim Click at the 22nd location since I assume he's the only one who will honor my request. No luck there either, but I'll keep trying. I think the maintenance program should be offered at signing instead of just adding it in the price..
September 2014 bought a brand new Jeep Cherokee Latitude off of your lot. Within the first 60 days of owning the vehicle my transmission had to be replaced. Since then i have had my vehicle in the shop at least 8 times for the same issue. I dealt with your GM Ted Navarrette who has done nothing to help me but blow smoke up my ass. I opened a buy back claim thru Chrysler. Did everything that was asked of me to get a result that my vehicle issues did not constitute a buy back. The Chrysler case manager said that when this vehicle was manufactured the transmission is electronic and that they cannot find compatible software to make the transmission run properly. How in the hell is that my fault. So needless to say i am still driving this lemon around with transmission issues. My check engine light turned on this week, i took it to Auto Zone to get it checked out turns out i could have a cracked head, transmission issue or faulty exhaust. WTF! I guess since Jim Click cannot sell guaranteed vehicles i will be contacting the media and my attorney.
What is up with the 2011 f 150 it rpm goes up and the miles per hour jump to 70 miles per hour and the back wheels locked up it is very unsafe to drive
I hope Pumpa is turning in he's grave watching his son ruin the business. I always heard what a problem it is dealing with Jim Click and now unfortunately I've learned first hand. I guess we didn't spend enough money for a car. I purchased a used car and for a month now I've been trying to get a second key that Christian Skydell, the salesperson, said I would get and now I find out not only do I get one key I also don't get a spare tire, a can of fix a flat or anything. I'm a 50+ year old woman, what happens if I get a flat tire, God forbid. I would never recommend anyone purchase a vehicle from Jim Click unless they enjoy being lied to a given the run around. I will not only be posting a review here but using all social media at my disposal.
Thanks again Mr. Click.
Mr. Click .
How upsetting and under duress and emotional traumatised by a service dept. Eddie is his name. The day i bought a $38,000 dollar truck he called me a F..king ass hole. Now my truck is in that same service dept. Because its blowing smoke out of exaust,( regular fule ) and boggs down at idle. Pullys sqealing. Im also a disable veteran OIF. However because nobody is dealing with this. Im taking this to all news channels.
I'm tired of getting the run around when I comes to getting my 2014 Ford Edge fixed; It's bin 2 & 1/2 weeks. I work out of that SUV; as a result I have lost my source of income for the time being.
8/22/2015-Purchased a vehicle (did not finance, paid for it upfront and in full) at the TCC a 2014 Jeep Patriot. Friends and family suggested we go to Jim Click Ford Well, after Saturdays the experience I will never deal with Jim Click Ford again. If it were up to me, I would have not purchased the vehicle, I would have left taking my business and money elsewhere (but my son wanted the vehicle). The salesperson was nice, even though he gave wrong information. The wait to purchase the vehicle was long over an hour, sitting at a little table. Finally RICK BETTINI shows up The rudest person I've encountered in sometime. When asked questions, he became rude and argumentative. I sent an email to voice my complaint and received no response. I am guessing because the vehicle was paid and not financed through/with Jim Click Ford it does not matter it is what it is. Well, I am but one person but I will make it my mission to let every person I come in contact with know exactly how we were treated by Jim Click Ford and or the person representing Jim Click Ford
Not happy or impressed but sincerely disappointed!!!!!
Hi i was at jims the one on 183 and spicewood i payed my bill with a credit card lleft it on the table. And the manager chace out side and ask me if i payed i was so mad cuz i pay for everything im very honest.
I am a full time resident of Green Valley and recently took my "1997 Chevrolet Corvette" in to your Green Valley dealership to have an oil change and to have a small problem with a fan that would turn on by it self. To make a long story short the service department could not find the problem as during the search for the problem, the fan turned off. I was called and told that my car was finished and ready to go I picked it up and paid the bill and went home. When I looked the invoice over at home I noticed that the oil change was not done! I called and talked to the service manager and he was sincerly appoligetic and asked me to bring the car back "at my convience" to finish the work, which I did. All the staff were very appoligietic, no excuses and the service manager stated that "This is NOT the way we aim to treat a 1st time customer". I left your Green Valley dealership with a VERY positive impression. I may have been a 1st time customer, but I WON'T be a 1 time customer.
Thank you, and your staff ,
Robert Riddle & Mary C Houston