Information, reviews and public commentary for US companies

 

Jo-Ann Stores, Inc.

Rating
1.19337
Web
http://www.joann.com
Related
Jo-Ann Fabrics, Jo-Ann Fabric and Craft
Address
5555 Darrow Rd.
Hudson, OH
44236
Contact
Travis Smith
Role
President and CEO
Phone
(330) 656-2600
Fax
(330) 463-6760
Employees
21,453
Twitter IDs
@JoAnn_Stores
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Sue - 37 d 8 h ago

Bedford, Indiana store. I was in the store shopping recently and while I was there I saw a man who I guess was a manager and he was berating one of the sales girls. It sounded as if it was over some sign not being up or something. He was extremely rude to her and it was being done in the presence of customers. I could not believe that he was acting the way he was; especially on the sales floor. I later saw the same girl that he was berating and she was in one of the back aisles and she was crying. There is no reason that a person should be driven to that. I tried to comfort her and told her that she should not let him get to her like that. I thought this was very unprofessional of this man and if that is the type of leadership your company has; well it is a sorry thing for sure. If he needed to correct an action he could have done it in a more civilized manner and definitely not on the sales floor where customers are shopping. I really felt sorry for the way this employee was treated and that man should be made to apologize to not only the employee but that entire staff working that day. I shop at that store all the time and it is always a good place to shop and the employees are always friendly and helpful. Signs may be important but the bottom line is how your employees treat your customers to get them to keep coming back. A sign does not do that! What a shame you have managers who are like him. He definitely needs better leadership skills in dealing with the employees and if this is indicative of how your company managers are...it is a wonder you could get anyone to work for you.

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Anonymous - 1 d 19 h ago

0

I don't know who's hiring these mixed nuts!

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Theresa - 56 d 10 h ago

0

Tried to use the notions coupon in Columbia, SC. For zippers, bias tape, twill tape and packaged piping. Why are these items not considered notions? On pattern envelopes these items and others are located in the notion section.

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Dee - 32 d 14 h ago

3

Notions are the following items in a Joann store:

Eyelets. grommets, machine needles, hand needles, rulers, pin cushions, bobbins, bobbin holders, purse accessories, horsehair ribbon, boning, fabric marking pens/pencils, fabric chalk (non-clover brands), thimbles, wax marking paper, Some tailor hams (smallest ones), non skid pajama material, velcro, elastic, bra accessories, shoulder pads, fusible web, fusible hem tape, hem tape and Pins.

Zippers, piping, bias tape, twill tape, compressed air, hem tape, and thread are not included in that definition for those coupons at Joanns.

I hope this helps. Based on the snarky responses provided by what appear to be Joann employees over complaints, I just want to be clear: I do not work for them, just another customer who has spent enough time and money in the store to know all the small rules.

Best

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Anonymous - 1 d 19 h ago

1

Thanks. I wrked there but I agree with others when they say notions are notions. Another way to get you in their store and get stuck without the bargains they promised.

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Sally Simple - 54 d ago

2

Your store on 66th St. No. in St. Petersburg, Florida leaves a lot to be desired in cleanliness. The floors are filthy and it seems that no one cleans anything. I asked if the store had a cleaning crew or company and was told that they did not. How can such a large store not get cleaned regularly? The bathroom was also unacceptable. The store looks rundown and it is sad because this is just about the only store around for sewing needs. Too bad no one cares.

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Joan - 38 d 5 h ago

Well if customers would stop being slobs when using the toilet it would help. We do provide toilet paper and wonder why they use the walls instead or crap all over the toilet seats. We employees have to clean up your hazardous messes. We don't have the luxury of cleaning services so stop being pig.

Flagged for review. 
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Anonymous - 27 d 9 h ago

I use to work for joanns and we had to constanly clean the bathrooms because people just get itso dirtyand clog it up and yet they complain because it was dirty if they treated like the take care of their bathroom at home then it wouldn't be dirty allthe time.

Flagged for review. 
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Anonymous - 1 d 19 h ago

0

I works both ways. It's not the responsibility of regular workers to clean the restrooms and yes, working with the public you expect everyone isn't clean. GET A TRUE MAINTENANCE TEAM. THE COMPANY CAN AFFORD IT!!!

They are just cheap!

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E. Cooper - 39 d 16 h ago

0

I am writing this review because it bothers me that I have been sewing since I was eight years old, and I am now 60. My complaint is that when you go into the JoAnns fabric store, the employees don't seem to put out an effort of caring about your needs. Not too long ago I was shopping in the store trying to use my coupons that they send in the mail, gave my coupon to the clerk to be told that the coupon had "expired". OK I can except that. The problem was the following week I received in my mail a new coupon card, and found my coupons in that one had expired three days previous . When I called the store and attempted to speak to a manager, I was rudely told..... "ok! This is not my problem." I then asked her as to how I could get in touch with the district manager? She told me to call the Broadway store. I called that store, spoke with the manager which was very nice, left my name, number, and at which time it has been 6 days and she hasn't returned my called. Why would you want to have someone in control of your stores that only answer the phone when it is her family or upper management calling. IT IS WRONG! Take care of who takes care of you!!!!! We are called the "CUSTOMER "! I know I am not the only customer that feels like this! Stop sending out coupons that have NO backup plan attached!

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Anonymous - 27 d 9 h ago

I worked for the company for more then 20yrs and i cared on how the store looked and i learned almost everything about the products we carried i helped the customers as much as i could most employee's and some managers didnt bother to know the murchandise I would be the one that everyone send the customers to i didnt mind but alittle help would of been. Nice from co-workers.

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A little person who honestly cares - 1 d 19 h ago

0

I,too, am a former employee and it sucks being customer service and really caring about the consumer when you know all of these complaints are valid. We never had enough people scheduled, coupons were a political circus, main store manager belittled the employees over the headset so other employees could hear, instead of talking to them in the office, in private! This made them feel like their work was unappreciated. No surprise to me that some of them didn't care for the customers after that kind of treatment. We had to clean the restrooms after closing, I'm not maintenance, I'm an experienced cashier. Bloodborne pathogens are for experienced cleanup crews!!! And we didn't get much of a raise, either. (Minimum wage went up but I didn't see it.) I had to resign. It's a shame when other stores close down and they know consumers are limited to where they do their shopping. I'll travel out of state to do my shopping. I MISS FABRIC PLACE!!!!!!!!!!!!!!!!!

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Diane- Farmergirl Sam - 21 d 11 h ago

1

I would like to know when someone in the Jackson, Michigan Store is going to get the roof fixed so it stops leaking, I am very tired of having to dodge the buckets on the floor, this has been like this for 3 years now. And only getting worse.

The building is old, it was the Jackson Kroger Store prior to Joann's. But this is just mess that needs to be taken care of, I'm sure the employee's are tired of looking at the blue tarps in the ceiling in many different places, the bucket every where which is clearly a hazard, or accident to happen. Is the roof just rotting away so some day it will just cave in?

The other issue is why do you give out 60% coupons to use and everything in the store has had a sale tag on it. Do you think people don't notice that. Your pricing for a lot of Items are much higher then Michael's? Where is the customer going to shop? Your fabric selection doesn't change, its the same fabrics nothing new. That's sends the customer to online shipping such as Fabric.Com. I've been sewing or 50 plus years, so I'm not new to this.

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Anonymous - 1 d 20 h ago

Gimmick

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Nadine - 13 d 16 h ago

Years ago we had a Joann fabric store in Temple, Tx. But it closed. We lost Hancock Fabrics a few years ago. Now we are stuck with Hobby Lobby, Michaels and 3 aweful Walmarts.

Please bring Joann Fabrics back to this area. Belton, Troy, Temple, Salado area PLEASE!

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Anonymous - 2 d 23 s ago

1

Your better off without one .

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Barb - 3 d ago

I was not receiving coupons and called the Hudson store. I was told I was blocked since I used too many coupons?? Why did they send them. I volunteer for a non-profit organization and we sew, quilt, crochet, knit and do crafts to sustain our building etc. I also mentioned that our non-profit also was not receiving coupons. She checked and said she would take the Block off me but had no record of our tax-exempt non-profit. We have been registered for many, many years. She was not rude but I felt like a criminal.?

I have mentioned this to the employees at three different stores and they were appalled! ( I was looking for yarn for someone and could not find it, that's why I was in three different stores, Parma Heights, North Olmsted and Sandusky.)

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Anonymous - 3 d 15 h ago

0

I've just try to register online for in store FOR A quilting class and or some reason the system was not accepting my email address. I had logged out several times and still had the same issue. I telephoned the store location that I had hope to take a class and spoke with someone name Lynn who had no patience and was rude and hung-up the telelphone. I then reached out to the 1(hidden) customers care and was told at present their system is being worked on for the next several days, therefore I would have a problem trying to register on line. I asked then why I wasn't told this when I telephone the store to see why I'm having difficulties. I was told that they do NOT provide this info to the individual stores. VERY POOR SERVICE AND NOT PROFESSIONAL COMPANY

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Pacobrady - 6 d 17 h ago

I am writing a review about the store in El Cajon the new manager there is very rude.there was a line of people she for an employee and walked away without helping.and she treats her employees like crap like they don't know what they are doing.you need to let her go and find someone who cares about the customers and their employees.please get rid of her there are a lot of people not shopping at this store anymore and i am now one of them

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Christopher Martin - 9 d ago

5

I Chris Martin needs to locate bulk needlepoint canvas to complete a special project. This canvas is 7 so per inch and is all cotton. Does Joann have any of this canvas? I have bought my supplies from Joann fabrics. I need around 25 yards of this canvas. Can you help? If needed , I have a sample of material. Thank you. Chris

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Anonymous - 9 d 16 h ago

0

Your stores take money from customers for gift cards, and then do not activate them. Leaving customers without money, and without a gift card that works. FRAUD is all i can call your stores.

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Anonymous - 10 d ago

I would like to complain on the Winston Salem store. It is always understaffed and it makes it hard to do things. The store is messy. We need more cashiers.

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Coastal Packagers Pvt. Ltd KUMAR - 10 d ago

2

Dear Sir, We introduce ourselves as an ISO 9001:2008 accredited and government recognized Star Export House dealing in all kinds of jute products goods from Kolkata, India and we welcome you to visit our website www.coastalpackagers.com. We deal in all types of jute goods namely hessian / burlap / sacking bags & cloth, soil saver, scrims, carpet backing cloth, jute yarn & twine, jute webbing, spiral / polylined / butcher / shopping bags and all types of diversified and decorative blended & natural cloth, bags, made-ups etc. Our jute goods for exports are procured from the best mills in Calcutta and include all the reputed manufacturers. We also have our own in house facility for making various size bags as per buyer's requirement. Please send us an acknowledgment over email so that we can start corresponding with each other much faster and easier. Also let us know the items you would like us to quote to you on regular basis and request you to send us your enquiries, which we assure, will be handled on a priority basis and you would also find our offers most competitive. Looking forward to your reply and oblige. With Best Regards For Coastal Packagers Pvt. Ltd., Yash Kumar Coastal Packagers Pvt Ltd., 8, Camac Street, Shantiniketan Building 8th floor , Suit No-9 Kolkata - 700 017. India Web: coastalpackagers.co.in / Email (hidden)

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Ryan - 11 d 15 h ago

I'm writing this review in frustration of the changes in your Redlands, CA. store. Since they have put in a new sewing center there, they took there best employee from the cut counter and replaced her with someone who has not as much knowledge. I have a furniture repair business that requires proper yardage measurements. I never had a problem with the previous girl that was at the cut counter. She always was able to figure out how much to cut without over measuring. Twice in the month of March, I had to return to get more material taking me away from my time to do my customers project. If store management wants to replace employees, they need to make sure the new employee knows what the customers measurements are and how to cut the correct amount. I believe the previous cut counter girl was named Irene. She knew what she was doing and needs to be put back in cut counter. One more time I have to return to get the correct amount of material, and I will have to look elsewhere for a specialty supplier.

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Pam Kemp - 11 d 18 h ago

0

I've had it with your customer service for the Charlottesville store. Your coupon policies change on a whim and I refuse to get myself upset anymore by shopping with you. I've waited two weeks to calm down to write this. That's two weeks without without needing to visit your store and I'm finding that I can shop for my needs elsewhere. Your people would rather use stringent rules in applying coupon savings to purchases instead of trying to make them work and keep the customer coming back for more shopping trips. I used a coupon to get 50% off one item and when I presented the coupon for $5.00 off a purchase of $35 or more it wouldn't work. My final total for the purchase was $40 and change. When I questioned why the coupon wouldn't work I was told that even though I was being charged for the other half of the half price item ; the whole item was void from use with the sale coupon. If I pay you $40 plus change then my purchase should be eligible for the $35 purchase and I should have gotten my $5 back. So for $5 you have lost a longtime customer who is now into quilting!

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