Information, reviews and public commentary for US companies

 

Jo-Ann Stores, Inc.

Rating
1.286957
Web
http://www.joann.com
Related
Jo-Ann Fabrics, Jo-Ann Fabric and Craft
Address
5555 Darrow Rd.
Hudson, OH
44236
Contact
Travis Smith
Role
President and CEO
Phone
(330) 656-2600
Fax
(330) 463-6760
Employees
21,453
Twitter IDs
@JoAnn_Stores
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Karen Betz - 2 d ago

3

I was sure disappointed when you stopped the VIP 10 percent off. Not only teachers need the discount.. There is a lot of groups that do charity sewing . Myself I belong to 3 groups and do a lot of charity sew..

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Anonymouse - 4 d 10 h ago

5

A great location for your future Joann would be where a Kmart store was previously. That would in Pasadena, Maryland. Great location. Large enough for merchandise and teaching.

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Anonymous - 4 d ago

I just called corporate and they won't even honor the 20%off coupon something about an faq I am a retail coustomer and the coupon was onot completely off ered it said nothing about anFAQ on the coupon does anyone know what an FAQ is? And why won't they honor the coupon?

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Ella DePriest - 4 d 24 h ago

I went to the Joann's in Independence MO on Monday August 13to use the corporate placed coupon of 20% off" including " sale items the store would not honor the 20%off on remeants dispite they are sale items . 20%off includes regular and sale priced goods which to me is what the remenants are "sale" items, what I would like is to see the ad honored today and 20% off the 6 rolls of remenants, that I had tried to purchase. The manager keeps saying they are already sale items and Can not be reduced further it is on sale for sale with your coupon or it's BOGUS advertising and I will contact Missouri's attorney general with bogus advertising. Have a nice day!

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Denise Myers - 4 d 16 h ago

4

I love Joann, I love look threw all the fabrics and yard. Every color and design available. Every thing I need for crafts. Wonderful job, some of the employee could use an attitude adjustment. But that seems to be how employees are these days. Some times I wonder why they still have a job.

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Barbara Jones Carrboro NC 27510 - 7 d 18 h ago

0

Barbara Jones

This is about your store manager . We tried to purchase a gift card for someone we love

A good woman , hard worker , and a silent beauty

Your manager in Hendersonville NC refused to give her , her the gift card ! I'm her sister , and had a really getting a gift , to her last year ! You are a dime store , your customer 's are not chattel , they deserve better than what you set your standers to

Keep good shopper 's !!!!! So I live 4 hour's away

Away and our store has a bad stride as well !!

So you need fixing , I'll never shop with your cheap

Dime Store again !! And I do hope you will take a good look , and fix your problems, or just go away

Our money you don't get and her gift was very important !!!!!!!&minis 20 stares ! I can't say any

More than that !! You do not exist so take your coupons and shove them !!!

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Anonymous - 8 d ago

3

Please stop offering classes at times that are inconvenient for people. I keep signing up for a granny square class that NEVER occurs because it's scheduled from 11AM-1PM on Fridays. It's always gets cancelled because I'm the only one who signs up. Why don't you have this class on a Saturday or Sunday when most working people can participate?

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Anonymous - 8 d 16 h ago

Please look into hiring more cashiers for you store in Winston Salem NC. The poor cashier looked like she was about to pass out with a line extending past the registers and her coworker was nowhere to be found. With a giant sale like you are having now, you need more people at the register and the cut counter. They were falling behind and the store looked unkept.

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Alice - 9 d 19 h ago

A question for JoAnn customers who live abroad: are you able to access joann.com? I have lived in Israel for 6 years. Until April, I would access the website, make purchases and have them sent to people who were coming to Israel. Since April, when I try to log into the website, I get a message "FORBIDDEN":. I have contacted Customer Service multiple times and have not gotten an explanation why access from Israel is blocked.

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Anonymous - 10 d ago

0

I am a dressmaker and I go to Jo-Ann's Fabric a lot usually I go to the one in Poughkeepsie New York and the people there are amazing!! very nice very friendly extremely helpful!! Thank you guys very much! but sometimes I have to go to that one in Middletown New York if they don't have in Poughkeepsie what I'm looking for they are horrible they nasty rude and they don't help you at all especially the manager there Eddie Vega he's a disgusting human being I had a broken ankle and try to find something he won't help me and he almost threw me out of the store,

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Beth - 15 d 38 s ago

1

Don't bother calling these people on the phone! They act like they are in a hurry to get off! I am a customer and therefore, they should have the time of day for me! I kept this woman on the phone UNDER 2 minutes and she acted like she was in such a hurry to hang up! I don't appreciate that and I have left a one star review at another place, just letting people know! I also e-mailed the store, to let them know!

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Anonymous - 11 d ago

i actually work at one of these stores. you have no idea how busy it gets. most of the time I am the lone cashier when there are 6 people in line. sometimes we are very understaffed and it's hard to answer the phone to take care of the phone customers as well as the ones in line who get very fussy if you don't take care of them first. we often cannot run from the cashier to look up items to shop for you guys. I often tell people who are looking for something, to give us the item number to look up for us to quickly get your item.

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Tamara Barry - 13 d ago

5

I believe a great store location would be in the old Office Max building on Route 34 and Route 47 in Yorkville Illinois. Thank You :)

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Pam - 13 d ago

0

My favorite question: Are you military, teacher, or girl scout? No, I am just a loyal customer.

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Margaret - 14 d 17 h ago

1

JoAnns at Polaris in Columbus, Ohio spent millions redoing the store. Many times I have gone into the ladies room and used the handicapped one as the other stall was taken . The toilet seat is constantly loose, very dangerous to sit on. Today it was the worst. They were also out of toilet paper, and they were very dirty as well.

I asked to speak to a manager, and was told Steve would come over. I waited about 10 minutes, and he never showed.

Unfortunately when they redid the store, they ignored the ladies room.yes they put tile, a cheap sink etc. never added a 3rd stall or safe seats.

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Unhappy customer - 23 d 21 h ago

1

Hi,

We went to the Jo Ann's in St Albans VT and the clerk who checked us out, Valerie was very rude. This is the first time we have had an experience like this.

Just though you would like to know.

Thank you

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Anonymous - 25 d 16 h ago

I was in your Winston salem store, 1490 today with a backed up line at the cut counter, and up front at the registers. when i got to check out, it was only one cashier who looked utterly exhuasted. She said that you guys, corporate, cut hours because they were over payroll. It is unfair to customers to only have three employees at the floor. and one cashier.

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Anonymous - 63 d ago

you know if you would pay your employees more than minimum wage, you wouldn't have as many people leaving. i mean, hobby lobby pays $14 an hour!!!

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Lort - 60 d ago

3

Yes and when you Raise Salaries, guess what happens?? OH, The Prices Go UP.... Why???

Because the Company had to Raise Salaries so people would stay. I am sorry but I have worked retail for a lot of years, and have heard people complain about not getting paid enough and I've also seen a lot of those complainers NOT Do the work they were hired for. So PAY Should go to those Who Actually Do the Work they were hired to do, NOT for those who think they can go to work to socialize and let everyone around them pick up the Slack.

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Anonymous - 36 d 17 h ago

Wrong. Prices go up so that higher ups profit can remain status quo despite wage increases (which don't match inflation anyway).

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Anonymous - 29 d 21 h ago

If you can't afford to pay your employees a livable wage, then you do not deserve to be in business.

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Amber Miller - 30 d 5 h ago

0

I wanted to inform someone of a situation that was brought to my attention. I was in Joan's in Merrillville, IN. on Wednesday morning. I asked an employee for help finding interfacing, because I had no clue what I was purchasing. I was buying this for my Mother in law so she could help my daughter with her 4H project. I went to the cut counter got 1 yard cut then proceeded to over the buttons to try and find some for my other daughters pajamas that she had made, but there I was unsuccessful after sending numerous options but my MIL was afraid of size not fitting in the button holes. So I left that area with my 2 daughters and went to the check out counter with my 1 yard on interfacing that paid for and used a coupon with. There was also another 4H mom in there also purchasing items for her child that knew me who brought this to my attention. She went to the cut counter to have something cut where the elder employee was having me watched, because she felt I looked suspicious with my daughters. As the 4 H Mom is telling me this last night at 4H check in I am dumb founded, because I was doing nothing wrong in the store, but purchasing interfacing which the 4H mom that knew me was fulling aware of because this employee was speaking for all to hear on radio. Not once was I ever asked if I needed help finding something with numerous employees standing around chit chatting no I was targeted as a thief for no apparent reason.and trying to find buttons. The other mom that was there even told the lady I know that women she probably just buying stuff for her kids 4H projects and the women said to her well she looks suspicious and it's my job to watch her. That just makes me sick I had nothing to hide nor was I doing anything wrong. I can assure I will never step foot back in your store and the company should really train employees better on how to pick out suspicious people or a person who may just need help finding an item. Customer service truly doesn't exist in the country anymore which is truly very sad.

Amber Miller

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Sue from Mpls, MN - 31 d 12 h ago

5

I shopped at the Roseville, MN store this week. I could not get on the website to write a review. Two people have been very helpful to me this week. One lady was named Kathy the other was a gentleman is named Joel. He gave me some great tips on some doll clothes I am sewing for my two year granddaughter. He had great advice for me. I am not an experienced sewer so his advice was super helpful!!. Kathy was very friendly and stayed with me till we found all I needed. They are two people at the store I would ask for each time I visit the store.

Sincerely,

Sue Johnson

Minneapolis, MN

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melba - 31 d 20 h ago

I done with Joann's I will shop other places. Each time I go in the store looks bolts of fabric on the floor. The shelves are not straight at all and there is know one to help you. The music is not suitable for shopping I'm not at a rock concert. Long time customer but leaving tired of it. They want your money and do not care about you as a shopper.

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Cara - 36 d 8 h ago

2

I bought 26 fat quarters at my local Joann's store. (Little Rock, Arkansas) I was disappointed that 60% of them were not full fat quarters. They are to be 18"x22". 16 out of 26 pieces of fabric were short by 2". That means 36 square inches of fabric per miss cut fat quarter lost. Multiply that times 16... I know that Joann's employees don't cut these fat quarters, but you need to contact your vendor who is. They are cheating you, and as a result, they are cheating your consumers. I will not be purchasing any more.

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