Information, reviews and public commentary for US companies

 

Jo-Ann Stores, Inc.

Rating
1.306998
Web
http://www.joann.com
Related
Jo-Ann Fabrics, Jo-Ann Fabric and Craft
Address
5555 Darrow Rd.
Hudson, OH
44236
Contact
Wade Miquelon
Role
President and CEO
Phone
(330) 656-2600
Fax
(330) 463-6760
Employees
21,453
Twitter IDs
@JoAnn_Stores
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Omni King - 7 d 42 m ago

4

Horrible online ordering system. I was charged twice for the same order. I called the store and spoke to Greg a manager, he told me one of the charges should reversed tomorrow (which is today) the charge was not reversed!

Jo-Ann Stores-headquarters,PHONE-NUMBER,+1_855-4.8.5.O4.O7.

Jo-Ann Stores-headquarters,PHONE-NUMBER,+1_855-4.8.5.O4.O7.

Jo-Ann Stores-headquarters,PHONE-NUMBER,+1_855-4.8.5.O4.O7.

Jo-Ann Stores-headquarters,PHONE-NUMBER,+1_855-4.8.5.O4.O7.

Jo-Ann Stores-headquarters,PHONE-NUMBER,+1_855-4.8.5.O4.O7.

Jo-Ann Stores-headquarters,PHONE-NUMBER,+1_855-4.8.5.O4.O7.

Jo-Ann Stores-headquarters,PHONE-NUMBER,+1_855-4.8.5.O4.O7.

Jo-Ann Stores-headquarters,PHONE-NUMBER,+1_855-4.8.5.O4.O7.

Flagged for review. 
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Jack YOu know - 3 d 12 h ago

3

JoAnn @ vero beach FL

Not only did Drew the cashier and Clara the cashier that rang up the purchase stand on the next row and talk about my cousin as she filled her shopping cart ( they didn't know we were together). But when it was time to check out Drew and his current customer are standing here talking about ho

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sonia kinnar - 3 d 10 h ago

4

Not only did Drew the cashier and Clara the cashier that rang up the purchase stand on the next row and talk about my cousin as she filled her shopping cart ( they didn't know we were together). But when it was time to check out Drew and his current customer are standing here talking about

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Lana Rogers - 3 d 4 h ago

4

Not only did Drew the cashier and Clara the cashier that rang up the purchase stand on the next row and talk about my cousin as she filled her shopping cart ( they didn't know we were together). But when it was time to check out Drew and his current customer are

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Anonymous - 2 d ago

I am so frustrated right now! Ordered online for the first time and had a charge of 67.00 which was correct. I look the next day and have to separate charges that add up to the 67.00 amount. Here I am thinking my credit card got hacked and cancelled my card! Here to find out they charge you twice and like other comments here, customer service at Joann fabrics say it's a hold and will be refunded by the bank. I called the bank back and said, does the 2 other amounts show that they need to be refunded back? They said no! And that how are they suppose to know this when all 3 charges have cleared! I am so pissed! So now, I have double the charges on my account! Wade CEO/President of Joann Fabrics, figure this out! This is insane. I do not know of any other company that d

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Anonymous - 2 d 3 h ago

I am so frustrated right now! Ordered online for the first time and had a charge of 67.00 which was correct. I look the next day and have to separate charges that add up to the 67.00 amount. Here I am thinking my credit card got hacked and cancelled my card! Here to find out they charge you twice and like other comments here, customer service at Joann fabrics say it's a hold and will be refunded by the bank. I called the bank back and said, does the 2 other amounts show that they need to be refunded back? They said no! And that how are they suppose to know this when all 3 charges have cleared! I am so pissed! So now, I have double the charges on my account! Wade CEO/President of Joann Fabrics, figure this out! This is insane. I do not know of any other company that does this and it needs to be fixed. I would be looking online at all the reviews related to this company because, I have not seen a good comment yet!

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ugh - 3 d 8 h ago

This site is disgusting. copy paste scam

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Anonymous - 3 d 6 h ago

Yes! The 855 number is a scam!

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Omni King - 7 d 42 m ago

4

Horrible online ordering system. I was charged twice for the same order. I called the store and spoke to Greg a manager, he told me one of the charges should reversed tomorrow (which is today) the charge was not reversed!

Jo-Ann Stores-headquarters,PHONE-NUMBER,+1_855-4.8.5.O4.O7.

Jo-Ann Stores-headquarters,PHONE-NUMBER,+1_855-4.8.5.O4.O7.

Jo-Ann Stores-headquarters,PHONE-NUMBER,+1_855-4.8.5.O4.O7.

Jo-Ann Stores-headquarters,PHONE-NUMBER,+1_855-4.8.5.O4.O7.

Jo-Ann Stores-headquarters,PHONE-NUMBER,+1_855-4.8.5.O4.O7.

Jo-Ann Stores-headquarters,PHONE-NUMBER,+1_855-4.8.5.O4.O7.

Jo-Ann Stores-headquarters,PHONE-NUMBER,+1_855-4.8.5.O4.O7.

Jo-Ann Stores-headquarters,PHONE-NUMBER,+1_855-4.8.5.O4.O7.

Flagged for review. 
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Jack YOu know - 3 d 12 h ago

3

JoAnn @ vero beach FL

Not only did Drew the cashier and Clara the cashier that rang up the purchase stand on the next row and talk about my cousin as she filled her shopping cart ( they didn't know we were together). But when it was time to check out Drew and his current customer are standing here talking about ho

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sonia kinnar - 3 d 10 h ago

4

Not only did Drew the cashier and Clara the cashier that rang up the purchase stand on the next row and talk about my cousin as she filled her shopping cart ( they didn't know we were together). But when it was time to check out Drew and his current customer are standing here talking about

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Lana Rogers - 3 d 4 h ago

4

Not only did Drew the cashier and Clara the cashier that rang up the purchase stand on the next row and talk about my cousin as she filled her shopping cart ( they didn't know we were together). But when it was time to check out Drew and his current customer are

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Anonymous - 2 d ago

I am so frustrated right now! Ordered online for the first time and had a charge of 67.00 which was correct. I look the next day and have to separate charges that add up to the 67.00 amount. Here I am thinking my credit card got hacked and cancelled my card! Here to find out they charge you twice and like other comments here, customer service at Joann fabrics say it's a hold and will be refunded by the bank. I called the bank back and said, does the 2 other amounts show that they need to be refunded back? They said no! And that how are they suppose to know this when all 3 charges have cleared! I am so pissed! So now, I have double the charges on my account! Wade CEO/President of Joann Fabrics, figure this out! This is insane. I do not know of any other company that d

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Wade Miquelon/CEO - 3 d 12 h ago

0

06*****"To a Jew, there is only one thing of value: money.

How he gets it.... makes no difference."

- The Eternal Jew, 1940

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JoAnn vero beach FL - 4 d 1 h ago

0

JoAnn @ vero beach FL

Not only did Drew the cashier and Clara the cashier that rang up the purchase stand on the next row and talk about my cousin as she filled her shopping cart ( they didn't know we were together). But when it was time to check out Drew and his current customer are standing here talking about how to treat people like my cousin just to get them out the store. When I said something to him about speaking to other customers about the next one was inappropriate behavior Drew tried to correct himself. JoAnn really needs to work on customer service here in vero beach FL

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Glenda - 4 d 11 m ago

When I was close to retirement i signed up for two 2 classes knitting and crochet that were weeks i paid full

money, but got little attention from the intructors I olyy wemt once for eack class

Flagged for review. 
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Carol Maurer - 5 d 25 m ago

0

Today Dec 7th we went to check out with 6 packages of holiday lights, which the ad for Dec 5-7th was valid. The lights are 70% off in the ad, which brought us into the store. This was not listed as a doorbuster in the ad. Holiday lights for 300 ct. in your Houston Texas 529 store was advertised in store at 4.99 with a sign. There was definitely a sign-and it said 4.99. It was verified by three of us, me-- my husband-- and the cashier, who said no that's wrong it's 26.99. Well to our embarrassment in the line of 15 people all waiting to check out we argued: Did you see the the sign say 4.99? She said yes, but its wrong. Was the ad correct at 70% off of lights? She said Yes, but in this store it's considered a Doorbuster. Do we get the 20% off for our spending? Not for the door buster. So not to feel cheap, we paid for the lights.

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Omni King - 15 d 4 h ago

3

I will never shop at a Joann store again. It is extremely difficult to order online. Then the company's policy is to debit your credit or debit card twice (when ordering online) !! The policy is to debit the original purchase, then the company debits the card AGAIN upon shipment. Once the order is delivered the second debit is credited. Jo-Ann_headquarters,,,,,+1_855-4.8.5.O4.O7... Jo-Ann_headquarters,,,,,+1_855-4.8.5.O4.O7... Jo-Ann_headquarters,,,,,+1_855-4.8.5.O4.O7... Jo-Ann_headquarters,,,,,+1_855-4.8.5.O4.O7... Jo-Ann_headquarters,,,,,+1_855-4.8.5.O4.O7... Jo-Ann_headquarters,,,,,+1_855-4.8.5.O4.O7... Jo-Ann_headquarters,,,,,+1_855-4.8.5.O4.O7... Jo-Ann_headquarters,,,,,+1_855-4.8.5.O4.O7... Jo-Ann_headquarters,,,,,+1_855-4.8.5.O4.O7... Jo-Ann_headquarters,,,,,+1_855-4.8.5.O4.O7... Jo-Ann_headquarters,,,,,+1_855-4.8.5.O4.O7... Jo-Ann_headquarters,,,,,+1_855-4.8.5.O4.O7... Jo-Ann_headquarters,,,,,+1_855-4.8.5.O4.O7...

Flagged for review. 
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royality - 8 d 12 h ago

4

Horrible online ordering system. I was charged twice for the same order. I called the store and spoke to Greg a manager, he told me one of the charges should reversed tomorrow (which is today) the charge was not reversed! Went into the store and spoke to Sarah the floor manager and she called 12 different store support numbers and had to leave a message! Issue unresolved and very unp

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LInda Wells - 8 d ago

4

ust left Joanns without buying a thing. Only 2 registers open during the holiday season with over 30 people in line. Who's stupid idea was that!!!! WILL NEVER SHOP AT Joann's again. Too many other places to shop and get what I want without Joann's bullcr

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bina hear - 7 d 11 h ago

4

f my experiences at Joann's in Newington, CT have been positive. The folks who work at the cutting counter are particularly helpful. Today I worked with a lovely, relatively new employee at that counter, Ruth. Competent, knows fabric and just a delight. Everyone should be as conscientious as Ruth when it comes to cutting a straight edge!

However, I am beyond DISAPPOINTED with decisions made by Corporate. There I was with an armload of fabric and miscellaneous notions and asked a gentleman who I think was the manager (?) where I might find Chanukah candles. "We don't have any. We didn't have any last year either." Had I not spent lots of time selecting fabric which was then cut specifically for me, I would have left all of my intended purchases on the nearest shelf and walked out until the holiday season is over. I left everything excep

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MGH. - 8 d ago

0

Hello.

Most of my experiences at Joann's in Newington, CT have been positive. The folks who work at the cutting counter are particularly helpful. Today I worked with a lovely, relatively new employee at that counter, Ruth. Competent, knows fabric and just a delight. Everyone should be as conscientious as Ruth when it comes to cutting a straight edge!

However, I am beyond DISAPPOINTED with decisions made by Corporate. There I was with an armload of fabric and miscellaneous notions and asked a gentleman who I think was the manager (?) where I might find Chanukah candles. "We don't have any. We didn't have any last year either." Had I not spent lots of time selecting fabric which was then cut specifically for me, I would have left all of my intended purchases on the nearest shelf and walked out until the holiday season is over. I left everything except the fabric.

Clearly Corporate office leaders fail the social justice test. Shame on them. I won't be returning to your stores.

My rating for today is NOT a reflection on your Newington, CT store employees. It is a reflection on Corporate.

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Linda Wells - 8 d ago

0

just left Joanns without buying a thing. Only 2 registers open during the holiday season with over 30 people in line. Who's stupid idea was that!!!! WILL NEVER SHOP AT Joann's again. Too many other places to shop and get what I want without Joann's bullcrap

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Omni King - 15 d 4 h ago

3

I will never shop at a Joann store again. It is extremely difficult to order online. Then the company's policy is to debit your credit or debit card twice (when ordering online) !! The policy is to debit the original purchase, then the company debits the card AGAIN upon shipment. Once the order is delivered the second debit is credited. Jo-Ann_headquarters,,,,,+1_855-4.8.5.O4.O7... Jo-Ann_headquarters,,,,,+1_855-4.8.5.O4.O7... Jo-Ann_headquarters,,,,,+1_855-4.8.5.O4.O7... Jo-Ann_headquarters,,,,,+1_855-4.8.5.O4.O7... Jo-Ann_headquarters,,,,,+1_855-4.8.5.O4.O7... Jo-Ann_headquarters,,,,,+1_855-4.8.5.O4.O7... Jo-Ann_headquarters,,,,,+1_855-4.8.5.O4.O7... Jo-Ann_headquarters,,,,,+1_855-4.8.5.O4.O7... Jo-Ann_headquarters,,,,,+1_855-4.8.5.O4.O7... Jo-Ann_headquarters,,,,,+1_855-4.8.5.O4.O7... Jo-Ann_headquarters,,,,,+1_855-4.8.5.O4.O7... Jo-Ann_headquarters,,,,,+1_855-4.8.5.O4.O7... Jo-Ann_headquarters,,,,,+1_855-4.8.5.O4.O7...

Flagged for review. 
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royality - 8 d 12 h ago

4

Horrible online ordering system. I was charged twice for the same order. I called the store and spoke to Greg a manager, he told me one of the charges should reversed tomorrow (which is today) the charge was not reversed! Went into the store and spoke to Sarah the floor manager and she called 12 different store support numbers and had to leave a message! Issue unresolved and very unp

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LInda Wells - 8 d ago

4

ust left Joanns without buying a thing. Only 2 registers open during the holiday season with over 30 people in line. Who's stupid idea was that!!!! WILL NEVER SHOP AT Joann's again. Too many other places to shop and get what I want without Joann's bullcr

General profile image

bina hear - 7 d 11 h ago

4

f my experiences at Joann's in Newington, CT have been positive. The folks who work at the cutting counter are particularly helpful. Today I worked with a lovely, relatively new employee at that counter, Ruth. Competent, knows fabric and just a delight. Everyone should be as conscientious as Ruth when it comes to cutting a straight edge!

However, I am beyond DISAPPOINTED with decisions made by Corporate. There I was with an armload of fabric and miscellaneous notions and asked a gentleman who I think was the manager (?) where I might find Chanukah candles. "We don't have any. We didn't have any last year either." Had I not spent lots of time selecting fabric which was then cut specifically for me, I would have left all of my intended purchases on the nearest shelf and walked out until the holiday season is over. I left everything excep

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Royalty - 8 d 20 h ago

0

Horrible online ordering system. I was charged twice for the same order. I called the store and spoke to Greg a manager, he told me one of the charges should reversed tomorrow (which is today) the charge was not reversed! Went into the store and spoke to Sarah the floor manager and she called 12 different store support numbers and had to leave a message! Issue unresolved and very unprofessional!!! Not ordering from JoAnns Fabric in the future!

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ugh - 15 d 9 h ago

what is it with this site and copy/paste comments? its disgusting.

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Nam Yoho - 20 d 2 h ago

4

(SPAM)

Flagged for review. 
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Susanne Phillips - 24 d ago

0

The customer service for Joann online is deplorable. i had to keep placing my order 3 times. They didn't tell me what was wrong, just that it was incorrect. placed 4 emails to customer service, none of them were answered. After 5 days I found a corporate number to call.

I spoke with Damaris who told me the scanNcut was no longer in stock and that there were none available anywhere. I had to let another deal go to purchase from Joann. Bacause of your incompetence and lack of being forthcoming about the item being online but no longer in stock, I missed my other opportunity. NO help whatsoever! As a former teacher for Joann who was totally taken advantage of by your in-store-teacher policies, I am now convinced that all Joann cares bout is the bottom line and to heck with customers. That being said, you have now lost this customer and every other customer I can converse with and let them know how uncaring you are.

Susanne Phillips

(hidden)

(hidden)

505 N Michelangelo Dr.

Green Valley, AZ 85614

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Kathy - 20 d ago

2

What is the corporate number. Getting frustrated with ordering batting and is not what is described on-line. Need to talk to a person.

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Former Patron - 24 d ago

3

(SPAM)

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Sophia - 23 d 11 h ago

2

I went in to the methuen store twice to buy a sewing machine. The first time I went I asked two associates if someone could answer a few questions I had. One said I don't know a thing about sewing machines and the other said I can answer a couple but I have already punched out for the day. With that I just left. After searching reviews online I went back to purchase a machine and asked if they would price match one I found online and I was told that they won't price match Amazon. Didn't ask how much just a flat out no. So Amazon it is.

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