Information, reviews and public commentary for US companies

 

Jo-Ann Stores, Inc.

Rating
1.081081
Web
http://www.joann.com
Related
Jo-Ann Fabrics, Jo-Ann Fabric and Craft
Address
5555 Darrow Rd.
Hudson, OH
44236
Contact
Travis Smith
Role
President and CEO
Phone
(330) 656-2600
Fax
(330) 463-6760
Employees
21,453
Twitter IDs
@JoAnn_Stores
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Mrs. Bell - 3 d 9 h ago

0

In my 50 yrs of sewing, I have shopped at a variety of stores for my sewing needs. I am at the point of being very disappointed by Joann Fabric Stores. The way they send out coupons to customers, the way they display discounts at their stores is something to be desired. It is amazing how many times I have tried to use these discounts/coupons there is always a reason as to why I can not use them. If you do not actually want people to get discounts, why do you insists on sending out these ridiculous coupons that are useless?? I tried to purchase upholstery fabric today at your Fairfield store in Beavercreek, Ohio. It was on the discount shelf, the ticket had a brown circle on it, which when I looked at the shelf it stated that would be a 60% discount. Well, as usual I had the fabric cut, went to pay for it....and surprise....it was not on discount. This is not the first time this has happened. I was not the only one having trouble understanding what was and wasn't consider on discount today.....I saw a few other ladies in your store that were also frustrated. This could be a big reason as to why people do not want to shop at your store, and are now shopping elsewhere.....as to what I am now doing. I am purchasing better merchandise with much better prices!! I will no longer be shopping at your stores......and I will definitely inform anyone as to where to shop......to not shop at Joann Fabrics. I also would like to say, even your employees agreed with me when I told them how hard it is to shop at Joann's. They say they heard the same complaint from a lot of people. Something you may want to keep in mind. My husband has been in retail for over 55yrs.....what you do is call "bait & switch". I am surprise you have not had lawsuits over this. Have a good day!

Mrs. Bell

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Helen - 4 d 6 h ago

0

Spent 20 minutes in line, one check out employee at 4:45 here in Jensen beach facility. When asked while in line if there were any other clerks to assist with customer check out, the lady indicated she had no other help,

Time is precious for your customers as well, there were 9-10 customers in line at the time

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Laura Haswell - 5 d 12 h ago

0

I was in Jo-Ann Fabrics June 21st, 2017, of Northglenn, Colorado. 1.) While I was shopping one of the sale's women asked me Quote "are you "having fun YET this store is crazy today!" What is a customer to say to that? 2.) As I was getting some fabric cut and saw the fabric had something wrong with it. I asked the sales woman whom was cutting my fabric what was wrong with the fabric? before she could answer my question... another young sales girl jumped into our conversation. (First of all that was very rude of her.) This conversation had nothing to do with her. She started to get upset with me about what I saw. Telling me that the Quote "The Corporate Office and the warehouse sends it that why and theres nothing we can do about it. It is sold as is!" I asked her to stop yelling at me! She continued to tell me quote "I'm educating you!" I'm in my last 50's I didn't need an education regarding fabric.

3.) The store manager didn't care. This is the third time in the past two months I have had a bad experience with this Jo-Ann's Fabric. I will not be returning to this location. I have your coupons for Jo-Ann Fabric I will not be needing them anymore... and if you would kindly cancel them that would be nice.

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Angry Customer - 7 d 7 h ago

0

Corporate office ,I would like to make a complaint about your manager in Corpus Christi . She was talking down and using profanity on one your employees. Managers name is Elena C. I would think you would have better educated managers . She told girl that if she didn't like her profanity to leave because that's the way jobs are today. Poor girl was in tears. Wondering if she degrades other employees also. After seeing this I will not shop at ur store. Hopefully u repremend her. I guess talking to employees this makes them work better.

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Marsha - 11 d 8 h ago

1

The store located on West Market St.,in Fairlawn OH is the closest to me. Often I have gone in to make purchases, but walked out of the store because the check out line was more than 15 people deep with one clerk. The fabric cutting area is also backed up with customers most days. Needless to say I've began purchasing fabric from Hancocks! Just wanted to let you know what customers are experiencing.

Thanks

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gs2230788 - 11 d 10 h ago

To Kaitlyn GS2230788 I was in the Jonesboro, Ar store yesterday around 5 PM. The male sales person identified employees on the phone to a customer as the old lady or the blonde when attempting to determine who the sales person was they were previously waited on by. An older woman was looking around the store while they corrected a prior problem with a purchase. He described her as an old woman in the back when the other employee asked who needed the receipt corrected. When it was my turn to pay, i tried jokingly to let him know using the language old woman or old lady was offensive. He did not take it seriously. After paying I told him this old lady is leaving the building.

he still did not have a clue that it was offensive. I am in the process of starting a business in Jonesboro, and hope my employees will be more professional than this, when I am not in the building. Presently, I will no longer shop at Joanne's. The employee needs to be trained to communicate professionally.

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New App Sucks! - 19 d 11 h ago

The new phone App sucks!!!

You guys need some serious help.

Why change something that was working fine?

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Carol r - 21 d ago

3

I worked last Thanksgiving approximate 4 days, no pay for my labor to this day. I called,no return . I had great work experience, why wasn't I paid. West Ashley store, Charleston South Carolina 29407

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Happy - 21 d 20 h ago

5

I shopped at the Loveland, CO store today. It's a super Jo-Ann store and has such wonderful employees! The store is well-stocked, organized, clean and BIG! Our Jo-Ann in Greeley is old, small, dirty, disorganized and depressing. Three cheers for the management at the Iceland store!

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Sherri Ramirez - 32 d 4 h ago

4

I've been an employee of JoAnn's since 9/9/11 at location 305 "Holland, Mi." Some of my co-workers as well as myself have considered putting in our two weeks notice, due to another employee. We've talked with our store manager multiple times, but her hands seem to be tied on what she's allowed to do. This co-worker is a key holder and misuses her position. Talking down to employees in front of customers as well as, telling employees to do things MOD's are required to do. Recently, she even refuse to set the new sale signs before closing, leaving it for the opening crew. This employees name is, Meilani Weaver. Could you please check into this situation, location 305 has some good employees and it will be a shame to lose them.

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Janet James - 32 d 6 h ago

5

We really need a Jo-Ann's Store in our town, of Florence, Oregon. There is a Rite Aid building at 1310 Highway 101 that has been empty for quite awhile now, there is plenty of parking it would be ideal. Our community consists of many crafters, we have no fabric stores or craft stores within 60 miles. Thank you for your consideration. Janet James

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Lyndy Soencer - 34 d 5 h ago

Please help clean up our store!! My Joanns is in Houston Texas at FM 529 and Hwy6. This store has become so sloppy and messy that I try my best to avoid it. I actually drive 30 minutes to the store in Katy Tx if I can because this store makes me feel so frustrated. But today I did go to the 529 store at 11:00am. First of all only on person working. All others getting freight. The guy was going back and forth between cutting and register. I got 8 half yard cuts of fabric, unfortunately when I got into it tonight to sew 3 of those cuts were off up to an inch. For quilting this is a problem. I called to the store to talk to the manager but was told she wasn't there. I would need to call tomorrow. So now I can't sew tonight that I planned hours to do and my project is due Saturday. I took pictures of the askewed cuts but really at the prices I spent I just need them to be correct. I spent 44.06$. And the male employee who was cutting (doing everything) was slow and couldn't work the scissors well. Almost always when I buy fabric there the scissors are dull and hard to use. But this guy was just not holding the fabric well when he cut.

Please!!! Clean up our store and hire qualified employees!!!!

I will call manager Nancy tomorrow but this is so frustrating.

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Kristi McNiel - 40 d 7 h ago

0

Would appreciate an answer 2 my inquiry. Why would u have an item in store that I cannot get online? I am very upset I wont be able 2 buy the item and have been treated badly when I call about this issue so now I'm doing this.

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Muscatine, iowa - 102 d 17 h ago

1

Why is it you only have 2 workers everyday working? You need more when you go in too the store you never can get help without waiting forever. I dont like too have to wait so long for help get more people working

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Anonymous - 43 d ago

Illiterate, ugh!

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D. Way - 56 d 12 h ago

0

I went to the Joann store at the Jacksonville Florida town center on May 1, 2017 about 4:30 pm and the cashier Brittney was downright nasty, and rude. She got upset because I was using a coupon and I ask about getting the 40% off both items and she said I could not. Which I understood, so I told my daughter to purchase the other item therefore we would get the 40% off of both items instead of one. Well Miss Brittney was MAD. I ask her if she was having a good day her reply was YES in a sarcastic manner. My reply was don't seem as if you are having a good day to me. She then through my receipt on the counter. I told her to give me my receipt in my hand, she hesitated but she than gave it to me in my hand. She proceeded to ring up the other item and I had my money in my hand, this chick snatch the money out of my hand and I was outraged.

I grabbed the money back from her and told her let's try this again don't snatch my money. I then ask for the store manager. The manager came and I told her the event that took place the manager apologized and said she will take to her about what took place. I told her if she is going to conduct herself in this manner Customer Service was not the job for her. I told her she needed to talk to her now. She then tell me it's protocol to do it after the customers leave. I told her she treated me with the up most disrespect in front of the customers and now you telling me you will talk to her later. I told the manager how would I be assured she will talk to her? The manager told me I could call back tomorrow and ask for the manager on duty and they could let me know. I told her that was totally unacceptable and that I will be calling the corporate office.

I also let the manager know that she need to be careful of how she treat the customers because she may come into contact with a customer who would have did harm to her because of how they were treated. You have to be careful these days, you don't know what state of mind people are in. I then ask for a refund for the items I purchase. I'm spending my money and I don't have to spend my money where its not wanted. I will never shop in that store again and I will let all of my family and friends know how they treat their customers.

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Confused by Such Horrible Grammar - 43 d ago

Oh my gosh; horrible grammar!

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Suzanna - 50 d 9 h ago

Please know that most of your customers are conservative Republicans. We do not appreciate your liberal (anti American ) ads with Ellen degeneres.

You will loose your market share if you continue.

Look what is happening to Kelloggs cereal.

Thank you.

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NewHome - 46 d ago

1

I should try labeling something also when i do not like it LoL this lady really knows how its done !

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KMM - 46 d 13 h ago

0

Worst place to work. Any time off requests are IGNORED and it's up to the employee to rearrange with another employee. Overall, the company is a load of shit

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Terrible company, terrible customer service. - 73 d 11 h ago

0

Beware of ordering anything online. Your order will be shipped incorrectly and late. You will be inconvenienced by having to return wrong item, wait for factory to acknowledge their mistake and you'll get your order weeks later. Customer service did nothing to correct the problem and forces the customer to waster their time, fixing Joann's mistake. Will NOT be a return customer.

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Rochelle Myers - 50 d ago

I agree, I don't plan on shopping at Joanns for quite sometime if ever. I ordered an envelope punch on May 2 It was charged to my checking account on May 3.Aand is still there but when I called customer service as to when I can expect my order ,I was told the order did not go through.That was a lie as it has been charged to my account.I was told the order would be cancelled and I would be refunded in approx 5 days.We'll see

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Sylvia Downing - 53 d 8 h ago

I s

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Julie - 53 d 9 h ago

1

Jo-Ann's Corporate Office settled with me easily, after I filed in Small Claims Court. A manager named Clay, in Tucson, AZ had refused to refund a purchase of defective fabric. He insisted on subtracting 7 inches from my purchase price. It had been hemmed 2 1/2 inches on each end and it had been washed in hot water at least three times, trying to get rid of the lint. I guess it shrank about 2 inches. I advise everyone to file a case against this company if they are doing something that seems wrong.

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Jerry - 54 d 10 h ago

1

I have been a Jo-Ann Fabrics customer for over 20 years. However because of recent issues, I find I don't know how much longer I will be shopping at Jo-Ann. Several months ago, I stopped getting online coupons. I called and spoke with a woman who assured me there was no issue with my e-mail and I should start getting coupons within 2 weeks. Today is May 4, 2017 and no coupons. On March 21, 2017, I received a survey to complete and was assured I would be getting a 50% off coupon via e-mail. I have sent 2 e-mails requesting this coupon and information on why I still am not receiving e-mail coupons. Again, today is 5-4-2017. And lastly, when is Jo-Ann going to do something about their coupon situation. You get coupons via the mailed flyer and when you go to the store, everything is already on sale. What good are these coupons?

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