Information, reviews and public commentary for US companies

 

Jo-Ann Stores, Inc.

Rating
1.363636
Web
http://www.joann.com
Related
Jo-Ann Fabrics, Jo-Ann Fabric and Craft
Address
5555 Darrow Rd.
Hudson, OH
44236
Contact
Travis Smith
Role
President and CEO
Phone
(330) 656-2600
Fax
(330) 463-6760
Employees
21,453
Twitter IDs
@JoAnn_Stores
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Anonymous - 1 d 11 h ago

Hello J0-Ann Stores, Inc.

I would like to discuss the possibility of bringing Jo-Ann Stores, Inc to Guam USA and to Asia.

Thank you,

Lance Kawahara

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LLL - 4 d ago

4

Loved the store and set up in Las Vegas, Rainbow st. . I was visiting my daughter she took me to your store. I am from Tonawanda, New York . Las Vegas store BRIGHT clean aisles , I loved the way it was presented. Manager office in front of store and accessible. Aisles angeled ,lights down aisle not across. Funny I met a clerk from Cheetowaga, NY. NICE VISIT. I WISH the Amherst ,NY store was that well displayed. Oh I still love Joann Fabrics.

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Cathy Azimian - 4 d 9 h ago

5

Hi!

Is there a way to send photos of what l want to discuss with you? As l'm not sure if describing things will be understood well Enough. It would sure be helpful from my end. Thanks!

Another thing l wish to discuss is that l love working with striped fabric and polka dot fabric (quilts) but I am not finding what l want if l can find any at all. Some of what l find that l like, too often the fabric feels too thin or in less than quality that l won't purchase so to put into a quilt (lots of time, $, labor for what is to last a very long time).

This is also what l find in gingham, very poor quality.

Also...l am not too enthused about much of the designs of prints. Fabrics used to be so much prettier, cuter, more clearly printed and wish pretty and cute (photos would be very helpful here) l wish they would make a come Back!

I and my friends purchase a LOT of Fabric! The clerks where l shop know me very well by face, at least and have always been cheerful and helpful and curious. Not a single Complaint!

I'm anxious to hear back from someone in hopes that I can once again find fabric l have been looking for for a long time (again, photos will be most helpful).

Please and thank you and Jesus Bless.

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Holly Sims - 5 d 15 h ago

2

October 10th 2017 Beckley, West Virginia

Store manager refused to help me. She was down one aisle and sent me to another employee who was busy at the time helping another customer. This isn't the first time this has happened she tries really hard to not have to help a customer. Its happens more than it ever should. This store manager is mean to customers and the employees. I have see her belittle the employees in front of customers.

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Nancy - 28 d 8 h ago

2

I nearly always have horrid customer service at the Olympia, WA store. Clerks are robotish-clearly do not want to be there and do the least they can to get you "on your way" On 9/14, I had a completely different experience with a young man named Nick. He was standing at a register near us as I was returning some paint. I asked if the paint I needed was carried there and the lady looked in the computer and said it looked like they did, but I would have to go to the back of the store and check. I mentioned that I was in a hurry and Nick came over and said, "would you like me to go check for you?" This is so very rare for Joann's employees. The lady who was working with me looked at him rather disgustedly and said, "you better get back to your register"! I want to make it very clear that there was NO ONE in line, and he did not leave anybody waiting. It was a generous thing for him to do and very much appreciated by me. You need more employees like Nick, and I very much hope that he will be acknowledged. You have a high turnover,and it is not difficult to figure out why.

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Sharpening - 28 d 20 h ago

I have relocated to Hollywood Beach, Florida. I have become accustomed to having my scissors and knives sharpened at the Joann Fabrics in Upstate New York. I have heard that this service used to be available in the Joann Fabrics Hollywood Florida store and it is no longer available. Do you know of any other Joann Fabrics store in south Florida that might provide this service.

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Ellen Teynolds - 29 d ago

5

My local Joann's store in Greece, NY was just reduced to half its size. My request is that in the team fabric area, instead of 4 bolts of the same team out on the shelf....how about 2 on the shelf, 2 in the stick room. Then, you could have more teams available. It is inconvenient for me to travel to the other stores around the Rochester,NY area to try to find the team Fabrics I need. My request is less of each team on shelf and more selection.

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Debbie Brown - 31 d 15 h ago

4

I visited the Joann Fabric store in Vernon Hills, Illinois today to purchase Breast Cancer/Pink Ribbon flannel.

I was shocked that I couldn't find any in flannel or cotton fabric anywhere in the store. In the past, there has always been such a good supply.

I re-connected with an old friend yesterday and found out she is a breast cancer survivor since 2007. I wanted to make her a flannel rag quilt to let her know how happy I am for her. I just need the fabric!

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Anonymous - 34 d 19 h ago

4

I use to work for joanns in santa monica i loved it but i had to move .I tried to reapply to work for joanns again in ontario and in fontana area never got a call back I applied so many times I gave up I have over 20yrs of experience. Im will apply again see what happens

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Monica Rogers - 36 d 15 h ago

2

I am a professional seamstress. I have been sewing for 40 years. Imagine my shock today when purchasing thread today in Midlothian, VA, and trying to use a coupon, to be told that THREAD is not a NOTION! THREAD has been and always will bea NOTION!! Look it up in the dictionary! You cannot have snarky young clerks being rude to middle aged (or any) customers and acting like we are isldiots! If there were any other option open today, I would not be a customer any longer!

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Linda - 37 d 9 h ago

5

I live in Canton, GA off I-575 and Highway 20. The closest Joann Fabric store is 45 minutes away from us which means the closest place to get fabric is the local Walmart. They are building a brand new shopping center across from the Canton Marketplace Shopping Center and I would love to see a new Joann Fabrics store go into that shopping center. You would get TONS of business. Hobby Lobby is going in so having a Joann Fabrics store would be awesome!

We had heard rumors that one was going in there but according to the list of stores I've seen lately that are going in, Joann Fabrics is not one of them. If you put a store in that shopping center you would get all the people from Woodstock, Holly Springs, Canton, anyone North of Canton and many, many other locations because as I said - it takes 45 minutes or more to get to the closest Joann Fabrics otherwise we have no fabric store other than Walmart.

This would be a smart move on the part of Joann Fabrics!

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StellaI - 39 d 18 h ago

My name is Stella , coment my experience with my sewing machine, the reason is , today I was receiving the post mail , from the President , CEO Jill Soltau . And thank me for continuing to choose Joann . And invite me to share opinions . Thank you Joann and Jill Soltau , for the 60 % off coupons, but Icant paid my classes to use the machine with this coupons .

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Stella - 39 d 18 h ago

I was a costumer at Santa Monica store . Wen Joann move to Pico Blvd , Los Angeles I Was so happy !!! Nearly to my house. Shopping in this location, from the first day . My happy big purchase was a overlock sewing machine .My big surprise, the store don't teaching to use the machine . Before have classes. Calling for help !!! Sending mi diferentes locations , faraway from my home . I no happy with the experience , I can't use my machine. The price for private classes is same price for 1 hours, the price for the machine . I don't use you tube , for classes. I need help please !!!

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Frustrated Garment Sewist - 40 d 14 h ago

3

I usually find what I need, ordinary notions, threads, zippers, fabric "that will do," at your stores in San Antonio and New Braunfels; however I would rather find fashion fabrics that are special, and not polyester!, natural silk, light weight wool, linens etc that make a statement....and place these in a special section that can be easily found since rarely is there a clerk around.

The clerks in the New Braunfels store are friendly and helpful WHEN I find one!

With all the truly fashion fabric stores closed and forcing buyers to use the internet to get quality fabrics...seems to me that JoAnn's has a niche to fill in every town!

There are a million quilt stores around, mostly with the same products....

Joann's could be special if you catered to a higher fashion sewist as well as the quilter, which I am not, and never will be! I love beautiful garments!

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Anonymous - 41 d ago

1

I think the new app for JoAnn's is not user friendly the old app was great. Wish you bring it back. After being online to find an items it was confusing..

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Anonymous - 42 d 11 h ago

I was at the Fresno CA store today and once again, it was a mess. There was garbage on the floor as soon as you walked in the door, fabric all over the floor in almost every aisle, and fabric piled up that needed to be put away. I complained to a manager, and was told there was nothing they can do, that there aren't enough employees to keep the store clean. I was shocked at the disarray and disorganization. I guess JoAnn's corporation doesn't care what their stores look like or if there are long lines due to not enough people working. :(

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Anonymous - 42 d 16 h ago

0

Just went into Jo-Ann's Palmdale California one cashier on the register maybe 20 people in line to pay I had to walk out had another register operator with our light out don't know if she was coming or going but that only made two on a register with your sales that you have today it being a holiday you should be prepared for customers you lost the sale

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Diane Donnellan - 44 d 15 h ago

Something needs to be done about your store that is on route nine in Natick Massachusetts. The staff there is rude, they do not want to do their job, and they don't know their job. I was there today because a friend told me that the Sweet Roll yarn was at a reduced price. But not all of it. She told me that I needed to be careful and get one of the people that works there to check out the yarn before I brought it to the register. It's supposed to be $5.99 a skein. and some of it was $2.97 a skein.

I asked a staff member, as I was standing in front of the display, if she could help me with the sweet roll yarn that was on clearance. She told me the clearance yarn was in a bin and pointed to the back of the store. I explain to her what my friend had told me and asked her if she could check some of the skeins for me with her pocket price checker. She gave me a disgusted look and told me that the price checker was on the other side of the store and waved her hand towards it. I refused to take that and asked her to check one of the skeins as I handed it to her. She did and it was $2.97. I then asked her to check another one and she did and it was $5.99. From the same display. So I said "are they all $2.97 and just not marked right?" .... she said "well, I guess you'll find that out when you get To the register".

Rude. She didn't know her product and she was dismissive.

Of course, when I got to the register SHE came to ring me out. I gave her a coupon and she told me I couldn't use it. I told her to try it and it worked. 30% off.

By the way, I did go looking for the price checker on the wall and couldn't find it. I had a lot of different colors in my cart and wanted to check to see which ones were on clearance. The woman at the cutting desk was extremely rude when I asked her where the price checker was. She just waved her hand towards the side of the store and said "over there." Not even looking at me. And I was being very very pleasant to both of these women.

I put a notice on Facebook, my page, about the personnel in your Natick store and was not surprised at the number of people that have commented on the fact that the personnel in the store are always rude and uncooperative and not helpful. I just thought you should know. Everybody is telling me to go to the Walpole, Massachusetts store. They say the people there are wonderful.

I have a charity called HUGCRAFTERS and I make afghans and donate them to a local rehab hospital. I make about 25 afghans a month. I use a lot of yarn.

MICHAELS CRAFT STORE is wonderful. The personnel there treat me very professionally. They are kind, they are happy, and they give me 50% off of all yarn that I buy. They have been doing this for almost 3 years. JoAnn fabrics should take a lesson on how customers should be treated.

Diane Donnellan

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Sew Sorry - 44 d 17 h ago

1

Received a letter today from Jill Soltau, President, CEO bragging about "improvements" made to Jo-Ann stores this past year. Proud of refreshed spaces in their stores, new quilt prints and "re-imagined yarn aisles" she included yet more store coupons. All this may be well and good but what I want to hear is that you have hired quality talented employees and trained them to do a least the most basic like cutting fabric and offering good customer service. Don't get me wrong these improvements are welcomed but I see little evidence of them in my Yakima, WA store. Employees as well as management seem clueless to the need for good customer service. More and more I'm driven to shopping online not at Jo-Ann but other sources for fabric and supplies. I'm not a quilter or knitter I tirelessly sew clothing and home dec. Please consider making improvements to these areas of your stores,Ms.Soltau. Also take a lesson from successful retailers out there on how to offer good customer service. For example, on a recent store visit I was purchasing a 50% off fabric I needed 1 yard but the piece left on the bolt measured 1 yard 2.5 inches. Asked if I wanted the extra 2.5" I questioned what would they do with it if I didn't want to pay for it. Oh, I have to cut it off and throw it in the trash replied the employee. Now really does that make sense to anyone? I had no use for the extra couple inches but how much better customer service it would have been to just comp the 2.5 inch and let me throw it in my trash at home!

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Joan - 47 d 15 h ago

5

I love shopping at JoAnns but it is not convenient to do so. I either have to go to the store in Plano, Tx (I live in Garland, Tx) or to the Dallas location on Preston Rd. Both of these locations are at least 10 plus miles to either location. It would be awesome if you had a store at Fire Wheel Mall or the surrounding area in Garland. As I said I love the selection at your store and of course the coupons and would love to be able to shop at a location near me.

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Nancy O - 56 d 16 h ago

5

I COULD NOT BE HAPPIER!

Jo-Ann Fabrics is a great store, no doubt. This review is being written in appreciation of one of its employees. I am disabled and go to the Pompano, Fl. store to get my creative supplies with my young children, and very large service dog. DEBORA has always been there to welcome us. She is ALWAYS smiling. Often, Debora will ask " how may I help you" " is there anything I can help you find". These simple questions, and her friendliness make me feel special. The other employees at this store are wonderful too!!!. The truth is, I go out of my way just to frequent THIS store. Often, I'm shopping for supplies with one thing in mind and find MORE AWESOME STUFF than I had ever imagined at Jo-Anns. I love this store, but more over , I love their employees! If Travis Smith, President and CEO reads this, PLEASE do something nice for Debora and her fellow employees at the Pompano Beach, Fl. store. They all have impacted me and my children in a positively wonderful way! BRAVO

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Lisa - 57 d 15 h ago

I went into the Polaris location looking for a bolt of clearance fabric. One if your employees took the time to help me search the clearance section when we couldn't find it there she walked ever aisle seeing if it was placed with the regular fabric. We finally found it after quite a few minutes. I wanted to share this with you. Her name was Caden and she went out of her way to help. Thank you for hiring such an amazing person

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Tired of rule breakers - 67 d 15 h ago

Had a miserable time in the Fontana CA store on Sierra Lakes today. A young man came in with a giant German Shepherd. I asked if they allow dogs in the store and the clerk told me no. The dog was not wearing a service dog jacket and had no card stating it was. Another clerk told me it was a "Dog in training."

Clearly a dog in training is not a graduate qualified to do it's job.

I suggested that the dog could have fleas, ticks, etc. Finally I suggested that they grant service jackets to

people that are offended and afraid of giant dogs to wear in establishments that don't allow dogs.

I'm still shaking from the experience.

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Rule breakers or Not - 58 d 19 h ago

There is no requirement, in any state, for a service animal or ESA (Emotional Support Animal) to wear any identifiers. Unless this animal made some sort of aggressive move towards you or someone else I am mystified as to why you believe the world should revolve around your unreasonable fears. It seems more reasonable that you seek professional help with your phobia than it is to expect service animals, service animals in training, ESA animals, etc. to not frequent an establishment. Part of service animal training is frequenting any and every venue so that they can properly deal with any situation that may arise. The unfounded fear of individuals, like you, are one of the things these animals must learn not to react to. Unless trained otherwise, when animals sense fear they mirror it - believing there is an outside cause because they have not acted in a manner in which they would understand that they are the cause of the fear. I would, humbly, suggest you do some research on this subject. So that you have a grasp of the subject matter before you make judgments.

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Anonymous - 70 d 15 h ago

2

When I returned for shopping at Jo-Ann's today I looked at my receipt and along with my state and county tax there was a new tax called ...manual tax.... I have never heard of it. The store manager said he had never heard of it either. He said the next time I am in the store they would refund it. ReallllllY?

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Al - 67 d 7 h ago

1

That is unprofessional that the manager didn't even know! As far as what I've experienced, you can get a smaller % of tax on fabric and other items that are being used to make clothes. For instance 4% instead of 8%. The other taxes shown on the receipt would apply to the rest of your items purchased.

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