Information, reviews and public commentary for US companies

 

Jo-Ann Stores, Inc.

Rating
1.352174
Web
http://www.joann.com
Related
Jo-Ann Fabrics, Jo-Ann Fabric and Craft
Address
5555 Darrow Rd.
Hudson, OH
44236
Contact
Wade Miquelon
Role
President and CEO
Phone
(330) 656-2600
Fax
(330) 463-6760
Employees
21,453
Twitter IDs
@JoAnn_Stores
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Omni King - 7 d 18 h ago

4

I went to the Joann in Ashwaubenon WI because they had a sale starting today. They had Valentine's stuff on sale yet there shelves were bare. Asked if they could look in the back for there ribbon and was told it would take 2 days to get it out on the floor.

Jo-Ann Stores_HEADQUARTERS.+1.8..5.5...4.8.5..O.4.0.7..

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Jo-Ann Stores_P'h'o'n'e'(NUMBER).+1.8..5.5...4.8.5..O.4.0.7.

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Anonymous - 7 d 18 h ago

I went to the new Hartford n.y. store today. The cashier was horrible to me 2 times. I had a hip replacement so, I didnt follow the maze to get to the counter. I walked in the reverse way because I do have a hard time walking. She yelled and threw her hands in the air. She said not my fault you had hop replacement. I told her she wasn't good with customer service. I put my stuff o

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Anonymous - 7 d 18 h ago

0

I went to the new Hartford n.y. store today. The cashier was horrible to me 2 times. I had a hip replacement so, I didnt follow the maze to get to the counter. I walked in the reverse way because I do have a hard time walking. She yelled and threw her hands in the air. She said not my fault you had hop replacement. I told her she wasn't good with customer service. I put my stuff on the counter and walked out. I probably will never go back there. I've always shopped there. She always has an attitude. She should Not work with customer. My friend gave me a ride so I could get there. Very hurt and upset by her.

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Omni King - 7 d 18 h ago

4

I went to the Joann in Ashwaubenon WI because they had a sale starting today. They had Valentine's stuff on sale yet there shelves were bare. Asked if they could look in the back for there ribbon and was told it would take 2 days to get it out on the floor.

Jo-Ann Stores_HEADQUARTERS.+1.8..5.5...4.8.5..O.4.0.7..

Jo-Ann Stores_P'h'o'n'e'(NUMBER).+1.8..5.5...4.8.5..O.4.0.7.

Jo-Ann Stores_HEADQUARTERS.+1.8..5.5...4.8.5..O.4.0.7..

Jo-Ann Stores_P'h'o'n'e'(NUMBER).+1.8..5.5...4.8.5..O.4.0.7.

Jo-Ann Stores_HEADQUARTERS.+1.8..5.5...4.8.5..O.4.0.7..

Jo-Ann Stores_P'h'o'n'e'(NUMBER).+1.8..5.5...4.8.5..O.4.0.7.

Jo-Ann Stores_HEADQUARTERS.+1.8..5.5...4.8.5..O.4.0.7..

Jo-Ann Stores_P'h'o'n'e'(NUMBER).+1.8..5.5...4.8.5..O.4.0.7.

Jo-Ann Stores_HEADQUARTERS.+1.8..5.5...4.8.5..O.4.0.7..

Jo-Ann Stores_P'h'o'n'e'(NUMBER).+1.8..5.5...4.8.5..O.4.0.7.

Jo-Ann Stores_HEADQUARTERS.+1.8..5.5...4.8.5..O.4.0.7..

Jo-Ann Stores_P'h'o'n'e'(NUMBER).+1.8..5.5...4.8.5..O.4.0.7.

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Omni King - 15 d 18 h ago

4

f my experiences at Joann's in Newington, CT have been positive. The folks who work at the cutting counter are particularly helpful. Today I worked with a lovely, relatively new employee at that counter, Ruth. Competent, knows fabric and just a delight. Everyone should be as conscientious as Ruth when it comes to cutting a straight edge!

Jo-Ann _h,e,a,d,q,u,a,r,t,e,r,s,)(PHONE)(NUMBER).+1.8..5.5...4.8.5..O.4.0.7...

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Jo-Ann _h,e,a,d,q,u,a,r,t,e,r,s,)(PHONE)(NUMBER).+1.8..5.5...4.8.5..O.4.0.7...

Jo-Ann _h,e,a,d,q,u,a,r,t,e,r,s,)(PHONE)(NUMBER).+1.8..5.5...4.8.5..O.4.0.7...

Jo-Ann _h,e,a,d,q,u,a,r,t,e,r,s,)(PHONE)(NUMBER).+1.8..5.5...4.8.5..O.4.0.7...

Jo-Ann _h,e,a,d,q,u,a,r,t,e,r,s,)(PHONE)(NUMBER).+1.8..5.5...4.8.5..O.4.0.7...

Jo-Ann _h,e,a,d,q,u,a,r,t,e,r,s,)(PHONE)(NUMBER).+1.8..5.5...4.8.5..O.4.0.7...

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Ellen stratyer. - 10 d 4 h ago

4

cher discount and now the smiles. I just spent 75 dollars and got nothing. No teacher discount or recognition for my smiles. The cashier said mine is the 1st she's ever saw!content://media/external/file/41905

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Debbie j - 8 d ago

5

day. They had Valentine's stuff on sale yet there shelves were bare. Asked if they could look in the back for there ribbon and was told it would take 2 days to get it out on the floor. This has happened to me in the past. Lost a sale because went over to Hobby Lobby and found what I was looking for. These people don't care about there customers. Also had and extra 25% on clearance items but there

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Debbie - 8 d 14 m ago

0

I went to the Joann in Ashwaubenon WI because they had a sale starting today. They had Valentine's stuff on sale yet there shelves were bare. Asked if they could look in the back for there ribbon and was told it would take 2 days to get it out on the floor. This has happened to me in the past. Lost a sale because went over to Hobby Lobby and found what I was looking for. These people don't care about there customers. Also had and extra 25% on clearance items but there is always a catch. Couldn't use it on Christmas stuff.

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Ellen Strayer-McAlister - 10 d 15 h ago

I have had nothing but trouble with the rewards, teacher discount and now the smiles. I just spent 75 dollars and got nothing. No teacher discount or recognition for my smiles. The cashier said mine is the 1st she's ever saw!content://media/external/file/41905

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Omni King - 25 d ago

4

(SPAM)

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bina hear - 20 d 3 h ago

4

f my experiences at Joann's in Newington, CT have been positive. The folks who work at the cutting counter are particularly helpful. Today I worked with a lovely, relatively new employee at that counter, Ruth. Competent, knows fabric and just a delight. Everyone should be as conscientious as Ruth when it comes to cutting a straight edge!

However, I am beyond DISAPPOINTED w

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Omni King - 50 d 20 h ago

3

(SPAM)

Flagged for review. 
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royality - 44 d 4 h ago

4

Horrible online ordering system. I was charged twice for the same order. I called the store and spoke to Greg a manager, he told me one of the charges should reversed tomorrow (which is today) the charge was not reversed! Went into the store and spoke to Sarah the floor manager and she called 12 different store support numbers and had to leave a message! Issue unresolved and very unp

Flagged for review. 
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LInda Wells - 43 d 18 h ago

4

ust left Joanns without buying a thing. Only 2 registers open during the holiday season with over 30 people in line. Who's stupid idea was that!!!! WILL NEVER SHOP AT Joann's again. Too many other places to shop and get what I want without Joann's bullcr

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Anonymous - 20 d 12 h ago

That's corporate for you. Trying to make their End of the Year Christmas bonuses.

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bina hear - 43 d 3 h ago

4

f my experiences at Joann's in Newington, CT have been positive. The folks who work at the cutting counter are particularly helpful. Today I worked with a lovely, relatively new employee at that counter, Ruth. Competent, knows fabric and just a delight. Everyone should be as conscientious as Ruth when it comes to cutting a straight edge!

However, I am beyond DISAPPOINTED with decisions made by Corporate. There I was with an armload of fabric and miscellaneous notions and asked a gentleman who I think was the manager (?) where I might find Chanukah candles. "We don't have any. We didn't have any last year either." Had I not spent lots of time selecting fabric which was then cut specifically for me, I would have left all of my intended purchases on the nearest shelf and walked out until the holiday season is over. I left everything excep

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Omni King - 42 d 15 h ago

4

(SPAM)

Flagged for review. 
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Jack YOu know - 39 d 4 h ago

3

JoAnn @ vero beach FL

Not only did Drew the cashier and Clara the cashier that rang up the purchase stand on the next row and talk about my cousin as she filled her shopping cart ( they didn't know we were together). But when it was time to check out Drew and his current customer are standing here talking about ho

Flagged for review. 
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sonia kinnar - 39 d 10 m ago

4

Not only did Drew the cashier and Clara the cashier that rang up the purchase stand on the next row and talk about my cousin as she filled her shopping cart ( they didn't know we were together). But when it was time to check out Drew and his current customer are standing here talking about

Flagged for review. 
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Lana Rogers - 38 d 20 h ago

4

Not only did Drew the cashier and Clara the cashier that rang up the purchase stand on the next row and talk about my cousin as she filled her shopping cart ( they didn't know we were together). But when it was time to check out Drew and his current customer are

Flagged for review. 
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Anonymous - 37 d 18 h ago

I am so frustrated right now! Ordered online for the first time and had a charge of 67.00 which was correct. I look the next day and have to separate charges that add up to the 67.00 amount. Here I am thinking my credit card got hacked and cancelled my card! Here to find out they charge you twice and like other comments here, customer service at Joann fabrics say it's a hold and will be refunded by the bank. I called the bank back and said, does the 2 other amounts show that they need to be refunded back? They said no! And that how are they suppose to know this when all 3 charges have cleared! I am so pissed! So now, I have double the charges on my account! Wade CEO/President of Joann Fabrics, figure this out! This is insane. I do not know of any other company that d

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Bernie - 34 d 18 h ago

5

why you have to go to the store for a gift card? Handicapped people have a problem with that please help

Re

Flagged for review. 
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Sue K - 34 d ago

4

Another horrible experience at Jo Anns. The girl cutting fabric was very very rude, and kept stopping my cutting to chat with co-worker. I had to keep repeating 'I 'll have 2 yds please" to keep her focused. Couldn't find anyone to get help with questions. The cashier was unbelievably bad. Saying she was. rude is being polite. Totally ignored me and my questions because she was going so fast trying to get to next customer. Guess what? I WAS THE CUSTOMER IN FRONT OF YOU. WE HAD TO START COMPLETELY OVER BECAUSE SHE REFUSED TO LISTEN. Horrible, awful customer non service. Fields may be my store no

Flagged for review. 
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Upset Customers_ - 30 d 18 h ago

4

Horrible. Went to do an exchange only. Gildan shirt for a gildan shirt just a size larger. Joann iron on for Joann iron on. Cricut Iron on for Cricut iron on. This should have been just an even exchange. Nope!!! Very ticked off. Thinking I will bring my business someplace else. Wanna charge me more for what I was making an even exchange for. Not like I was exchange for something completely different. Very very disappointed. When I pointed this out the lady looked at me all confused. Exchange for same item different color should be even exchange like it is everywhere

Flagged for review. 
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Jweber N - 29 d 45 m ago

4

What is going on with your stores?? I shopped the Pensacola, FL store regularly for many years before I moved to Colorado Springs, CO. The store in Pensacola was ALWAYS busy, but the employees kept it clean and well organized. However, your store in Colorado Springs, CO was anything but that. I have never been in a more dirty, disorganized Joann's before. Every aisle looked like it had been ransacked and had carts with merchandise waiting to be stocked. I went in looking for a specific item, which I never found. I also needed some ribbon and some lace, which I did not purchase because the line to the cashier was so backed up. I realize that it is Christmas time, but your competitor Hobby Lobby which is just down the street from this store, was just as busy, yet their store was clean organized, and the employees very friendly. You will need to do some work bef

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