Information, reviews and public commentary for US companies


Jo-Ann Stores, Inc.

Jo-Ann Fabrics, Jo-Ann Fabric and Craft
5555 Darrow Rd.
Hudson, OH
Travis Smith
President and CEO
(330) 656-2600
(330) 463-6760
Twitter IDs
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Just wanted to let you know that I think it was a poor business decision to meet with Drump. Not only did over half of the votes not vote for him (he has the imbalance of the electorial college to thank) but a huge percentage of those voters who didn't vote for him were your target consumers, women. I know I will never spend another penny at Jo Ann's in the future. Predictably, Trump will probably cheat (another wife or business) or get "grabby" again. Anyway, the only way HE can "make this country great" is by getting impeached or resigning.

Flagged for review. 
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American - 11 d 13 h ago


Just wanted to thank you for taking the time to meet with President Trump, MEGA, well done.

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My daughters and I love Joanns.

We only wish there was a store closers to us. We live in Dallas,NC. In Gaston County.

There are a lot of hobbyist in Gaston and Lincoln County.

Thanks for your products and sales.

Always a customer,

Phyllis Gillelan

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Barbara - 18 d ago

I live in Waynesboro, Va. We need a fabric store. The next Joanns is in Charlottesville, Va. 35 miles away. I have been shopping at Joanns for the past 32 years and never had a problem finding one near by. Sorry I won't drive that far for buttons and zippers. Walmart has a limited selection on fabric and supplies, maybe I need to suggest to them to widen their sewing department. I see too many Walmart customers in the same situation, of not finding what they need, but can't make that far trip to Charlottesville. If I had a store here, I would be in there weekly to spend money. Beats me why you closed down the Staunton store, 12 miles away from Waynesboro and 45 miles from Charlottesville.

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Tatyana Chambers - 24 d ago


Just recently I applied for a part-time job at Joann. I was denied almost immediately. From your response it is obvious to me that you have not taken a trouble to read my resume completely, because if you have, then you would have seen that I have a lot of experience in arts and crafts. In fact, I had my own hand-crafted jewelry-accessory business for six years and was working closely with one of the DC's leading jewelry designers. I am well versed in knitting, crocheting, sewing, jewelry making, polymer clay and many other crafts. If all of these qualifications don't match for work at Joann, then I don't know who would match.

This policy of yours and from what I've seen at your stores, it is quite obvious why there is rarely an associate who knows/likes their job and what they are doing, even as simple as to cut a piece of fabric straight or locate a product. From now on I will shop elsewhere.

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Tamara D. Grubich - 26 d ago

Hi, I am a devoted customer and live in the Ludington Mi area... Recently a Staples store has closed down...We desperately need a JoAnns Fabric store and the empty Staples building would be a perfect location...Please consider bringing your business to our town!

Thank you!

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Unimpressed - 26 d ago


Hate automatic spell check ! The word trading should be training ! And this store is at the St. John's Town Center in Jacksonville , FL!

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Unimpressed - 26 d 9 s ago


The store at St Johns Town Center has the rudest associates . The lines are long and there is never more then 2 cashiers ! I had a return and a purchase and was told told they could not apply the return credit to the new purchase. Now I have to wait 5-10 business days for my $2.00 credit. I shop there at least 2 times a week as I work in the town center, but to purchase anything takes longer them my 15 min break. Their cashiers need trading on speedy transactions not discussing their lives

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Unimpressed - 26 d 9 s ago


The store at St Johns Town Center has the rudest associates . The lines are long and there is never more then 2 cashiers ! I had a return and a purchase and was told told they could not apply the return credit to the new purchase. Now I have to wait 5-10 business days for my $2.00 credit. I shop there at least 2 times a week as I work in the town center, but to purchase anything takes longer them my 15 min break. Their cashiers need trading on speedy transactions not discussing their lives

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Anonymous - 28 d 19 h ago

Good morning my name is Sarah Z and I visit the Joann Annapolis MD store location and I've had a few bad customer service experiences there at some point but there's this young man that the ASM I believe his name is Rayheem and he is extremely great he remembers me every time and gives me such a warm welcome and always helps assist me with what ever I need help with this has made me want to come back because initially I wasn't but it's the closest to my home but because of this outstanding young man I will always I feel he's what more customer service should be like let alone the way he represents your company I have to tip my hat off to him for making a bad situation and amazing one for me I'd hope that someone will give him great recognition for this as I will be checking to see if he was recognized so I encourage you to look at this young man who is extremely awesome

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Fed Up - 30 d 14 h ago


When you shop at the Crestwood, IL store, they hire young girls who do not have a clue on how to sew! The manager Brenda is two faced. They lie about the bath room being out of order. They never have enough people on duty to assist you and the sales people throw fabrics, such as fat quarters on the floor, instead of putting them in a cart while they organize the store. Bolts of fabric in particular the fleece is put on the dusty floor instead of on a cart. The managers at this store are animals.

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Anonymous - 31 d 17 h ago

Mp. I will not shop at Joanns any more. Very poor customer service. 15 people waiting in line this morning and no extra clerks were called to open cash registers. Only 2 were open. Shop owners complain about customers shopping more on line well this is reason. If I want fabric I can go a block down to hobby lobby. I can find fabric and all supplies on line. Maybe the store on ray rd in phoenix needs a new manager!!!!!

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Wendy holsapple - 32 d ago

I am looking for the fleece that had I love my mommy and daddy and also I love my grandma or grandpa. about 5 years ago, I bought it from joann on line and in the store and would like to purchase some more if I can get it through your other stores state wide. i would like about 2 yards of all of each.

Wendy Holsapple

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Dlo - 36 d 18 h ago


Your store in Charlotte, NC on South Blvd is the only one around. Maybe that's why the employees, especially many at the cutting counter, are so cranky because they think they have the market. Not so! I swore I was done with Joann both online and in-store but we went this morning tomlook for some nautical fabric. At the cutting counter, we walked out. I think, if you don't up the customer service and teach your employees how to handle number calling, lines, and raising eyebrows to your customers, you will continue spiraling downward. I hate to say it but now I AM done. I will search online for what I want. Corporations are wondering why brick and mortar stores are failing. Here's why. Until customer service from back in the day of retail greats is returned and the value of it realized, this will keep happening

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Concerned Customer - 39 d 8 h ago


I was in the store by Crossroads in Cary NC, Just off of Walnut St. I was pleased with the selection that was in the store, but it was hard to find an employee to assist me (It seemed to be the bare minimum you could have to keep a store of that size open.) I felt the need to write this simply because the morale in the store seemed to be extremely low. The ladies i spoke with tried to show a pleasant demeanor, but was unable to make it convincing. I honestly would have that store looked into to find out why the morale is so low with what seems to be all the associates, not of the management level.

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Gartrell Customer - 39 d 12 h ago

I was a frequent customer at the Jo-Ann store located on Gartrell in Aurora, Colorado. The cutting table people and cashiers are AWESOME! I have always thought that the bathroom was gross, but today (1/19/17), the whole store was so dirty, that I was worried about it getting on my old shoes!! I have decided to never shop there, again. I URGE someone in upper management to go there to see it, before someone walks through with their phone and posts it forever. I do not like to spend time on negative things, but I decided that if I were in charge of that store, I would want to know. Someone's job could be at stake.......if it were my company. I mean, it looks like the stock show was there.

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Lisa - 42 d ago


I was in the store located at 3333 W. Henrietta Road in Rochester, NY yesterday and I witnessed the worst management ever. A new employee was treated so badly by the manager I was disgusted that a human being could treat another human being so poorly. She screamed at this woman employee in front of customers. So very unprofessional not to mention all out abuse. This woman manager should be fired. This store is always short handed and I can see why. No-one would want to work in such an unorganized environment, and also with an abusive bully for a manager. I will no longer shop there anymore. Too long a wait because they are always short handed and witnessing this manager go on a tirade is enough to make me stay away and spread the word to my family and friends to do the same. There are better places to get material and craft supplies.

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Candace - 42 d 11 h ago


I shop at the store in Temecula California. I had to Stand in a line of fourteen people and one clerk to help us, when I got to the checker I had asked him cutting back on help ? His answer was we are cutting back on payroll, just how should this effect me. I told him I will be calling corporate and of course this had no reflection on him, he was moving as fast as he could, but he told me they won't care what you say they could care less. Well I can make a difference and I won't be shopping there anymore, around the block is hobby lobby and any fabric I need can be ordered on line GOOD BY

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Marge - 42 d 13 h ago


I visited the Joann"s store in Greenville, SC today. I was extremely diappointed in their fabric cllection, as so much of the quilting fabrics rather than a good supply of cottons. The store itself was in disarray and looked junky. I have not been in this store recently, and disappointed to say the least. I won't be going back there.

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darlene - 43 d 7 h ago


I purchased some cotton yarn for wash cloths for a wedding shower that I believe was Navy in color only to find out it was black. I went back to the store in Gulf Coast Center, FL to exchange the color to Navy or white if there was no Navy. Because I did not have my receipt (I shop there too often to keep them all) I was told I could not exchange it. I had to return it for the lowest recent price and repurchase it had a higher price. This makes no sense as they are identical. Most stores can find your purchase if you used a credit card and since it was an exact exchange I couldn't get it. And believe me the clerk was not about to explain it to me. So I made my weekly purchase of fabric and craft paint but now that I have thought about it I will make my purchases some place else - they do nothing to keep my business and we have 4 craft stores in FL

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yet another coupon scam- - 46 d 18 h ago

I went to the Kansas City North store and was told the $5 off coupon was't valid because one of the items didn't qualify. I pointed out the coupon clearly said good on regular and sale priced items - the manager I spoke to said the item in question wasn't either one- it was a "discounted item" ?????? the coupon promotions are a total scam- I will never shop there again.

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Bec - 45 d 14 h ago

What is the name of this store? Have you been in contact with the home office? I believe a discounted item is a sale priced item and the home office should resolve this issue for you and provide training to the manager.,

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Anonymous - 45 d 16 h ago


I have been shopping at Joann's for over 30 years and today was the worst experience I have ever had. I was at the Arlington heights, Il store and there was only 1 person cutting material. I had number 24 and they were on number 17, after 10 minutes when they were finally on number 18, I left. I walked to the front of the store and saw 4 or 5 employees checking out people. I mentioned to one of the ladies that there is only one person cutting fabric and she said okay. I will not be going back there any time soon.

There is a huge sale going on and there is not enough staff to take care of the customers.

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Your ticket number is GS2059880 - 46 d 20 h ago


Horrible experience at the Hurst Texas Store. They discriminate against the elderly with their coupons. They know a lost of us are unable to read the "small" print and always when you get to the cash register, " oh, your senior coupon does not apply". But the it does not read that way at all. It is a deceptive practice. The Store manager never called me back. The District Manager never called me back. Now they are forwarding this to the next manager....sure... you bet. I am taking my emails they sent and turning over to a lawyer. I am also calling Donald Trump about their deceptive practices.

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COOPSIE - 47 d 8 h ago


Every Joanns that i have been in in North Atlanta,and most recently the store in Gainesville,Ga. the music is AWFUL!!!!!!!!It is loud and disgusting!!!!!! I come in the store to be inspired and all that's i am inspired to do is take a HOSTAGE. This is not conducive to creative. Thinking and all I want to do is get what I came in for an d l,eave as soon aS POSSIBLE. I HAVE COMPLAINED TO STORE MANAGEMENT AND CORPORATE AND I GET NOWHERE!!! I CAN SPEND ALL DAY IN HOBBY LOBBY. DO SOMEDTHING ABOUT THE MUSIC !!!!!!

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