Information, reviews and public commentary for US companies


Jo-Ann Stores, Inc.

Jo-Ann Fabrics, Jo-Ann Fabric and Craft
5555 Darrow Rd.
Hudson, OH
Travis Smith
President and CEO
(330) 656-2600
(330) 463-6760
Twitter IDs
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Nancy O - 2 d 8 h ago



Jo-Ann Fabrics is a great store, no doubt. This review is being written in appreciation of one of its employees. I am disabled and go to the Pompano, Fl. store to get my creative supplies with my young children, and very large service dog. DEBORA has always been there to welcome us. She is ALWAYS smiling. Often, Debora will ask " how may I help you" " is there anything I can help you find". These simple questions, and her friendliness make me feel special. The other employees at this store are wonderful too!!!. The truth is, I go out of my way just to frequent THIS store. Often, I'm shopping for supplies with one thing in mind and find MORE AWESOME STUFF than I had ever imagined at Jo-Anns. I love this store, but more over , I love their employees! If Travis Smith, President and CEO reads this, PLEASE do something nice for Debora and her fellow employees at the Pompano Beach, Fl. store. They all have impacted me and my children in a positively wonderful way! BRAVO

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Lisa - 3 d 6 h ago

I went into the Polaris location looking for a bolt of clearance fabric. One if your employees took the time to help me search the clearance section when we couldn't find it there she walked ever aisle seeing if it was placed with the regular fabric. We finally found it after quite a few minutes. I wanted to share this with you. Her name was Caden and she went out of her way to help. Thank you for hiring such an amazing person

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Tired of rule breakers - 13 d 6 h ago

Had a miserable time in the Fontana CA store on Sierra Lakes today. A young man came in with a giant German Shepherd. I asked if they allow dogs in the store and the clerk told me no. The dog was not wearing a service dog jacket and had no card stating it was. Another clerk told me it was a "Dog in training."

Clearly a dog in training is not a graduate qualified to do it's job.

I suggested that the dog could have fleas, ticks, etc. Finally I suggested that they grant service jackets to

people that are offended and afraid of giant dogs to wear in establishments that don't allow dogs.

I'm still shaking from the experience.

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Rule breakers or Not - 4 d 10 h ago

There is no requirement, in any state, for a service animal or ESA (Emotional Support Animal) to wear any identifiers. Unless this animal made some sort of aggressive move towards you or someone else I am mystified as to why you believe the world should revolve around your unreasonable fears. It seems more reasonable that you seek professional help with your phobia than it is to expect service animals, service animals in training, ESA animals, etc. to not frequent an establishment. Part of service animal training is frequenting any and every venue so that they can properly deal with any situation that may arise. The unfounded fear of individuals, like you, are one of the things these animals must learn not to react to. Unless trained otherwise, when animals sense fear they mirror it - believing there is an outside cause because they have not acted in a manner in which they would understand that they are the cause of the fear. I would, humbly, suggest you do some research on this subject. So that you have a grasp of the subject matter before you make judgments.

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Anonymous - 16 d 6 h ago


When I returned for shopping at Jo-Ann's today I looked at my receipt and along with my state and county tax there was a new tax called ...manual tax.... I have never heard of it. The store manager said he had never heard of it either. He said the next time I am in the store they would refund it. ReallllllY?

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Al - 13 d ago


That is unprofessional that the manager didn't even know! As far as what I've experienced, you can get a smaller % of tax on fabric and other items that are being used to make clothes. For instance 4% instead of 8%. The other taxes shown on the receipt would apply to the rest of your items purchased.

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Suzanna - 107 d 11 h ago

Please know that most of your customers are conservative Republicans. We do not appreciate your liberal (anti American ) ads with Ellen degeneres.

You will loose your market share if you continue.

Look what is happening to Kelloggs cereal.

Thank you.

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NewHome - 103 d ago


I should try labeling something also when i do not like it LoL this lady really knows how its done !

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Independent - 47 d 4 s ago

I shop there. I'm not a conservative Republican. I love Ellen Degeneres.

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Gay forever. - 42 d 9 h ago

A person of quality. That is what you are.

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Anonymous - 35 d 6 h ago

She's just a cry baby lib-a-turds

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Gina - 13 d 10 h ago

Agree. Go Trump

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Tia - 13 d 10 h ago

Ewwwew ellen degenerate is so dumb, so not funny, so off centered

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Gay forever - 42 d 9 h ago

Don't be a bigoted jerk.

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Gina - 13 d 10 h ago

Too funny!!!. But i suport Trump

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Fed up - 13 d 6 h ago

We certainly do continue to shop at Joann's even though they have ignorant, homophobic customers such as yourself. Let's hope the market share they lose is you.

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k. Weidner - 30 d 12 h ago


I have shopped at Joanns for many years. I bought some fabric today that was 50% percent off. I was told I could get 90% off if I had a smart phone. I think that is discrimination against seniors I would bet they have fewer smart phones than most other groups. Why should your phone have anything to do with what you pay at a fabric store????

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Anonymous - 13 d 10 h ago

I recommend getting a smart phone. There are affordable ones and you will love it for instant coupons, Uber rides, directions, shipping, information, everything

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Customer - 13 d 10 h ago


Such a dysfunctional, poorly run company that just keeps getting worse and worse.

Wind the fabric on the bolt correctly so the edge can be flipped over to display the fabric on the right side. Have all bolts labeled with the fabric content. Display the fabrics in the correct categories. Don't wedge in the fabric bolt so tightly the customer cannot pull out to look at the fabric nor put it back in. Ridiculous. Have the cutters properly trained so they cut straight. Don't sell junky candy and non fabric items at the register area. Pay the employees more so you get quality workers. Don't leave ladders blocking aisles.

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Kay Duke - 15 d 6 h ago


Beyond frustrated. I put a claim into your Customer service for the wrong fabric that was shipped. It has been over 4 wks since I sent all of the information via certified mail and I have heard nothing. I have called each week and sat on hold only to be told it is with the Fabric Claims department and they are meeting next week on your claim. You will receive a call and nothing. I asked to speak to a supervisor only to be told they would not talk to me. The agent told me that I am going to be "super pissed off" and again I asked to speak to supervisor, only to be cold transferred to a claims line. The customer service is the worst I have ever encountered and I work in the phone industry. I will be calling the corporate office tomorrow and then I will be calling a lawyer.

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Paula - 20 d 11 h ago


Jo-Ann Store in West Hills, CA on Victory Blvd. never has any shopping carts available, NEVER. When I ask about their shopping carts I am told, "we don't have any." All the other stores in that shopping center have shopping carts. If you can't bother having shopping carts in the store, I can't be bothered shopping in your store. Consider me an ex-customer.

There are too many other stores in the area that sell the same products.

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bebaemken - 21 d 7 h ago


Telechek denied my check, even though I have shopped there since 2002, just deposited $1300 check in to bank and have a balance of over $18,000 this morning. I was told to contact provider so I stopped at the bank. She called the Joanns in Orchard, WA to get Telechek's number. She was put on hold for over 12 minutes. Telechek was finally called and I spoke with an Asiain who was hard to understand. She told me the reason for denial was because I had no history, WRONG, and that it could happen again.

I am looking at store door's now. If they have Telechek, I won't go in to shop.

What is wrong with this system? I am no risk, have good credit, have money in the bank and want to do more crafts now that we finished our house building. If I hadn't a credit card in my purse, I would have left without purchasing anything. Is that what you want? Do you lose so much to fraud before Telechek that you can afford to turn good customers away?

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Alice Schwartz - 35 d 8 h ago


After emailing twice about the Womens"'Bathroom in Frederick Maryland and many promises from Juanita Roush and Carol Sakata,Today I tried the Corporate and beth shivak and Margaret Skinner do not have email addresses it seems.

Then I tried the number (hidden).This was a joke, twice I was left on while they talk about themselves.

After ten minutes, I gave up. My complain numbers are:GS2211439 June 2, and GS2241278 July l, this one said I would get a call in two days..Having retired from J,Walter Thompson Advertising, you leave me no choice but to emoploy

"Radio Mouth"

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Ljjd - 23 d 12 h ago

OML!! I wrote this yesterday :

I have slowly been watching the Joann fabric store in Homewood Illinois go down the tubes however today was the icing on the cake, asked to use the washroom and the girl just pointed and said over there!! Walked in to find a freaking bloody mess!! One toilet was overflowed with crap, another toilet jammed with I can't even describe with blood everywhere handicap toilet splashed with poop all along the inside and outside of toilet! Now mind you this was at 10 o'clock in the morning.. I mentioned this to one of the employees and she told me in her words "is not my job" I left came to my car and wrote this review. JoAnn fabrics do yourself a favor and close this disgusting store.. your employees are worthless and really don't care about customer service or the appearance of their place of employment!!!

According to your comments I guess the bathrooms in Maryland and the bathrooms and Illinois are in the same type of condition!! They ask for a ratting? There isn't a ratting low enough for them!!!

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Ljd - 24 d 11 h ago

I have slowly been watching the Joann fabric store in Homewood Illinois go down the tubes however today was the icing on the cake, asked to use the washroom and the girl just pointed and said over there!! Walked in to find a freaking bloody mess!! One toilet was overflowed with crap, another toilet jammed with I can't even describe with blood everywhere handicap toilet splashed with poop all along the inside and outside of toilet! Now mind you this was at 10 o'clock in the morning.. I mentioned this to one of the employees and she told me in her words "is not my job" I left came to my car and wrote this review. JoAnn fabrics do yourself a favor and close this disgusting store.. your employees are worthless and really don't care about customer service or the appearance of their place of employment

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