Information, reviews and public commentary for US companies


Jo-Ann Stores, Inc.

Jo-Ann Fabrics, Jo-Ann Fabric and Craft
5555 Darrow Rd.
Hudson, OH
Travis Smith
President and CEO
(330) 656-2600
(330) 463-6760
Twitter IDs
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Concerned Customer - 14 h 25 m ago


I was in the store by Crossroads in Cary NC, Just off of Walnut St. I was pleased with the selection that was in the store, but it was hard to find an employee to assist me (It seemed to be the bare minimum you could have to keep a store of that size open.) I felt the need to write this simply because the morale in the store seemed to be extremely low. The ladies i spoke with tried to show a pleasant demeanor, but was unable to make it convincing. I honestly would have that store looked into to find out why the morale is so low with what seems to be all the associates, not of the management level.

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Gartrell Customer - 17 h 40 m ago

I was a frequent customer at the Jo-Ann store located on Gartrell in Aurora, Colorado. The cutting table people and cashiers are AWESOME! I have always thought that the bathroom was gross, but today (1/19/17), the whole store was so dirty, that I was worried about it getting on my old shoes!! I have decided to never shop there, again. I URGE someone in upper management to go there to see it, before someone walks through with their phone and posts it forever. I do not like to spend time on negative things, but I decided that if I were in charge of that store, I would want to know. Someone's job could be at stake.......if it were my company. I mean, it looks like the stock show was there.

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Lisa - 3 d 4 h ago


I was in the store located at 3333 W. Henrietta Road in Rochester, NY yesterday and I witnessed the worst management ever. A new employee was treated so badly by the manager I was disgusted that a human being could treat another human being so poorly. She screamed at this woman employee in front of customers. So very unprofessional not to mention all out abuse. This woman manager should be fired. This store is always short handed and I can see why. No-one would want to work in such an unorganized environment, and also with an abusive bully for a manager. I will no longer shop there anymore. Too long a wait because they are always short handed and witnessing this manager go on a tirade is enough to make me stay away and spread the word to my family and friends to do the same. There are better places to get material and craft supplies.

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Candace - 3 d 17 h ago


I shop at the store in Temecula California. I had to Stand in a line of fourteen people and one clerk to help us, when I got to the checker I had asked him cutting back on help ? His answer was we are cutting back on payroll, just how should this effect me. I told him I will be calling corporate and of course this had no reflection on him, he was moving as fast as he could, but he told me they won't care what you say they could care less. Well I can make a difference and I won't be shopping there anymore, around the block is hobby lobby and any fabric I need can be ordered on line GOOD BY

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Marge - 3 d 18 h ago


I visited the Joann"s store in Greenville, SC today. I was extremely diappointed in their fabric cllection, as so much of the quilting fabrics rather than a good supply of cottons. The store itself was in disarray and looked junky. I have not been in this store recently, and disappointed to say the least. I won't be going back there.

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darlene - 4 d 13 h ago


I purchased some cotton yarn for wash cloths for a wedding shower that I believe was Navy in color only to find out it was black. I went back to the store in Gulf Coast Center, FL to exchange the color to Navy or white if there was no Navy. Because I did not have my receipt (I shop there too often to keep them all) I was told I could not exchange it. I had to return it for the lowest recent price and repurchase it had a higher price. This makes no sense as they are identical. Most stores can find your purchase if you used a credit card and since it was an exact exchange I couldn't get it. And believe me the clerk was not about to explain it to me. So I made my weekly purchase of fabric and craft paint but now that I have thought about it I will make my purchases some place else - they do nothing to keep my business and we have 4 craft stores in FL

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yet another coupon scam- - 8 d ago

I went to the Kansas City North store and was told the $5 off coupon was't valid because one of the items didn't qualify. I pointed out the coupon clearly said good on regular and sale priced items - the manager I spoke to said the item in question wasn't either one- it was a "discounted item" ?????? the coupon promotions are a total scam- I will never shop there again.

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Bec - 6 d 20 h ago

What is the name of this store? Have you been in contact with the home office? I believe a discounted item is a sale priced item and the home office should resolve this issue for you and provide training to the manager.,

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Anonymous - 7 d 22 h ago


I have been shopping at Joann's for over 30 years and today was the worst experience I have ever had. I was at the Arlington heights, Il store and there was only 1 person cutting material. I had number 24 and they were on number 17, after 10 minutes when they were finally on number 18, I left. I walked to the front of the store and saw 4 or 5 employees checking out people. I mentioned to one of the ladies that there is only one person cutting fabric and she said okay. I will not be going back there any time soon.

There is a huge sale going on and there is not enough staff to take care of the customers.

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Your ticket number is GS2059880 - 8 d ago


Horrible experience at the Hurst Texas Store. They discriminate against the elderly with their coupons. They know a lost of us are unable to read the "small" print and always when you get to the cash register, " oh, your senior coupon does not apply". But the it does not read that way at all. It is a deceptive practice. The Store manager never called me back. The District Manager never called me back. Now they are forwarding this to the next manager....sure... you bet. I am taking my emails they sent and turning over to a lawyer. I am also calling Donald Trump about their deceptive practices.

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COOPSIE - 8 d 14 h ago


Every Joanns that i have been in in North Atlanta,and most recently the store in Gainesville,Ga. the music is AWFUL!!!!!!!!It is loud and disgusting!!!!!! I come in the store to be inspired and all that's i am inspired to do is take a HOSTAGE. This is not conducive to creative. Thinking and all I want to do is get what I came in for an d l,eave as soon aS POSSIBLE. I HAVE COMPLAINED TO STORE MANAGEMENT AND CORPORATE AND I GET NOWHERE!!! I CAN SPEND ALL DAY IN HOBBY LOBBY. DO SOMEDTHING ABOUT THE MUSIC !!!!!!

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Freezing in Rochester Hills - 11 d ago


Why are your stores so cold? It's obvious you are trying to save money by not heating the stores. It is below 60 degrees in the store in Rochester Hills, Michigan all the time. Most of the employees are sick. Why don't you care about your employees health and work environment? Everyone is wearing 3 layers of clothes and double wool socks. The customers are cold. It is hard to take a class while shivering. I'll go shop where it's warm. Guess that rules out all JoAnn's in Michigan. Turn up the heat!!! Fix the front doors so they don't let in all the cold. Care about people who shop and work in your stores. Not how much profit you'll make.

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knflash - 14 d ago


Terrible customer service at the store on Wednesday, Jan 4th, and at the corporate office on Friday, Jan 6th. I had a coupon valid for custom framing. The coupon said it was valid at any JoAnn store. Well, customer service in Whitehall, PA. informed me that location doesn't do framing and sent me to the Quakertown, PA store. After driving another 25 miles to Quakertown I found out they don't do framing either.

I called corporate to inform them about the erroneous information on their coupon and they were no help. They told me that is a service not available at all stores and I should check the website. I informed the agent my coupon said - VALID AT ANY JOANN STORE!

I asked to speak to a manager because the agent just kept repeating the same thing over and over again, and suggested I pull up the website to see what coupons are available in my area. This is putting the responsibility of poor marketing on their customer and I wanted to speak to a manager. A manager was not available so I left my name and number for someone to call me back. We'll see what happens. I rate my experience a ZERO.

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Joanne S. - 14 d 14 h ago


Worst place to shop - especially in Fort Walton, Fla. I went today and after waiting in line for more than 15 minutes listening to the clerk (Kathy) telling her life story and not paying attention at the long line of customer, she was telling the customer that she had a dog that they had to put down at 19 because of arthritis and her husband's chihuahua story and when her daughter was born and bla bla bla bla, my head was spinning and it went for more than 15 minutes.... she was alone at the cutting table because her co-worker was with the on vacation manager that came to show her grand-daughter.... so when it was my turn to be served she left the table and took the baby, so the other clerk (June) was so absorbed by listening to the motor mouth she cut the wrong yardage and had to do it again.... I was so frustrated and it is like that everytime we go there, usually we will drive one hour more to go to Pensacola instead of having to endure that kind of behaviour. My husband waited all that time in the car with our 5 year old grand-daughter and our dog.....

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Quilting and sewing enthusiasts! - 20 d 12 h ago


Went to Joanns for some batting tonight since I had a coupon and ended up also picking up fleece on sale. Had a $5 off 35 and a 20% off on me. She refused to use the 20% off stating sale items so I gave her the $5 off one she said she couldn't use it either due to sale items. It clearly says valid on sale items on the coupon. She flat out told me that "this store does not honor coupons on any sale item". I was not a happy camper :/. I really wish we had another fabric store around here. Guess I'm going to make a trip to Chicago next time I need fabric.

I have emailed corporate. It just gets tiresome given this happens a lot

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Minus one customer - 35 d 20 h ago


4th quarter, critical time for retail to being in huge percentage of annual profit, right? I met the nastiest store manager, Kristy, this morning at the Fayetteville, AR store. I used my printed 25% coupon and after entering it, she tore it up! Still 3 days remaining for me to use it - and BUY stuff at Joann's. I was told rudely, "it's our policy to tear up all paper coupons." This is the second time that Kristy has done this; I haven't had this occur at other Joann stores after years of shopping in OK and AR. She effectively denied more purchases (profit) to her company but also influenced several women standing in line. Three of us had heard her sarcastically correct a store employee at the cutting table earlier. If this coupon shredding is a policy, show me where on the coupon, website or in store? I'm a former marketing exec with Walmart and I can tell you how this would have been handled - within about 10 minutes of a customer notifying management. Not sure what will send me back to Joann's; I will avoid Kristy and ask for other store associates' help/checkout if I choose to shop there again. Wow, in this competitive environment, attitude matters, Joann's upper management. We recently commended an employee in your Ft. Smith, AR store for going above & beyond for her customer service on a special order for us. So we recognize both great service and horrific service - different rhetoric, of course!

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Kristy-store manager is the WORST - 22 d 17 h ago


I couldn't remember this woman's name but I kept thinking Kristy! How interesting and off that 16days ago you had an awful experience with this woman. The employees are so nice when she isn't around but she marches around like she runs the world. She rude to all customers AND the employees. I could not and would not work for her. I wish the would get rid of her so I could continue to shop at this Joann store closest to my home! I will be only using the Rogers, AR one until KRISTY vanishes out of this store.

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retired secret shopper - 29 d 9 s ago

I was in the Oshgosh WI store yesterday. I have been there on occasion over last nine years. Each time I came out not liking that particular Jo-Ann's. Yesterday I left w/o a purchase. I went to Hobby Lobby in search of a particular fabric which they didn't have. The Hobby Lobby sales clerk suggested I check out Jo-Ann's. I shook my head. I told her of the day's experience and she said, "If employees did that here, it would be instant dismissal!" I don't know if corporate actually reads this or even cares, but if you want details....send me a decent gift certificate for Hobby Lobby and I fill you in.

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retired secret shopper - 29 d ago

I was in the Oshgosh WI store yesterday. I have been there on occasion over last nine years. Each time I came out not liking that particular Jo-Ann's. Yesterday I left w/o a purchase. I went to Hobby Lobby in search of a particular fabric which they didn't have. The Hobby Lobby sales clerk suggested I check out Jo-Ann's. I shook my head. I told her of the day's experience and she said, "If employees did that here, it would be instant dismissal!" I don't know if corporate actually reads this or even cares, but if you want details....send me a decent gift certificate for Hobby Lobby and I fill you in.

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Never seen anything like this - 39 d ago


Worse run company I have ever seen. They will be out of business soon. My story is the same as a bunch below

WOW !!!!

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Disgusted - 40 d 14 h ago


I'm furious! I placed an order November 26. My account shows this is still processing on December 10, 2016. I ordered an some items on November 30. This order doesn't even show up on my account online! I want my items I've paid for! I want my items for Christmas! I will NEVER order from this company again! These 2 orders are well over $100.

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Rachel Bunton - 41 d 15 h ago


I ordered some fleece material from your Miller Road , Flint, Michigan they were out so I called several of your stores to find the Fleece Pattern that I wanted as I needed 9 yards , your Livonia store was the only store with enough of the Fleece I wanted . I had to go thru the miller road store to have it shipped there for me to pick up that was on Monday 12-5-16 i paid for it with my Visa as they said they couldn't have it shipped to them unless it was paid for , I paid shipping on it and they said it would be shipped FedEx and would be there in 2 days . I was at the store yesterday and still no order they called the Livonia store and they said it had been shipped. This is Friday 12-9-16 still not there as I waited til after 8:30 pm to see if it was there NO I called the Livonia store when I hung from Miller road and Sharon the Manager there said it was shipped today WHY did I pay for shipping and was told 2 days and here 4 days later I'm still being told that it has been shipped Would you believe them? How do you run your business by disappointing and lying to your customers ? I spent $ 130.00 on Fleece that I needed to with this material, and another $ 131.00 thinking my order would be here

. Thank You for letting me tell you how bad your stores operate your business someone should be checking into the way your stores are run. A Very Unhappy Customer.

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Cecilia Martin - 43 d ago


I am writing this because I am very upset that I received in the mail on Dec 7th your Black Friday sales paper. Needless to say the sale is over and I missed out on everything.

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Karen - 43 d 43 m ago

Thank you for printing Erin's Stocking Story. It really hit home for me because my family has the same tradition with the same exact stocking! I was very excited to find the exact pattern because my mom has been using a different pattern and adjusting it to copy the original one. I will be the one to take over the tradition and having the real pattern now is so helpful. My mom and I were both warmed by Erin's story. We are so happy you shared it!

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Jeanne - 44 d 13 h ago


Good news--NO COMPLAINT--Just a request.

Please bring a Jo-Ann Fabrics to Valdosta, GA. We have so few places to buy fabric and to find the types of items that your store has. I shop at your stores on the way to the beach in Florida each summer. But I sure wish we had our own store here in Valdosta. Both places that we can buy nice fabric are near our mall.

I myself could show you several empty buildings that would be ideal for a Jo-Ann Fabrics. And they are not at the mall!! If your store was located on this side of town, I would be a regular customer.

If you are not the right department to read and act on this, please direct this email to the people who have this as their job. I last wrote to you about 6 years ago. It's time you check us out our growing city for a store.

Thanks for your time. I hope you will direct my message and have the right persons consider Valdosta again. It's a great place! We love to shop.

Jeanne Eanes

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