Information, reviews and public commentary for US companies

 

Jo-Ann Stores, Inc.

Rating
1.220844
Web
http://www.joann.com
Related
Jo-Ann Fabrics, Jo-Ann Fabric and Craft
Address
5555 Darrow Rd.
Hudson, OH
44236
Contact
Travis Smith
Role
President and CEO
Phone
(330) 656-2600
Fax
(330) 463-6760
Employees
21,453
Twitter IDs
@JoAnn_Stores
General profile image

T N - 10 d 4 h ago

3

that's because corporate cut hours and payroll. they seem to think we can run on a skeleton crew. yesterday my cashier didn't come in at lunch so i was the ONLY cashier from 9-3. it was AWFUL on how busy it was. and my equipment wasn't working property so people.

Jo Ann Stores_headquarters -phone-number-+1.8.5.5.'3'6'9'.8.5.6.5..

Jo Ann Stores_headquarters -phone-number-+1.8.5.5.'3'6'9'.8.5.6.5..

Jo Ann Stores_headquarters -phone-number-+1.8.5.5.'3'6'9'.8.5.6.5..

Jo Ann Stores_headquarters -phone-number-+1.8.5.5.'3'6'9'.8.5.6.5..

Jo Ann Stores_headquarters -phone-number-+1.8.5.5.'3'6'9'.8.5.6.5..

Jo Ann Stores_headquarters -phone-number-+1.8.5.5.'3'6'9'.8.5.6.5..

Jo Ann Stores_headquarters -phone-number-+1.8.5.5.'3'6'9'.8.5.6.5..

Jo Ann Stores_headquarters -phone-number-+1.8.5.5.'3'6'9'.8.5.6.5..

Jo Ann Stores_headquarters -phone-number-+1.8.5.5.'3'6'9'.8.5.6.5..

Jo Ann Stores_headquarters -phone-number-+1.8.5.5.'3'6'9'.8.5.6.5..

Flagged for review. 
General profile image

you people - 10 d 3 h ago

What is it with you people copying other people's stuff?????

General profile image

Jill Mainaird - 6 d 4 h ago

4

I've been working as a seamstress for 40 years . Our local store in Butte, Mt has got so bad I am willing to drive 2 hours to shop else where. They don't cut plaid on the plaid line so I lost 3inches on both sides of the fabric. You hired people who have never sewn. Been with out a manager for months!!! So dis...

General profile image

Anonymous - 5 d 19 h ago

This number is not good. Some whacked out guy and his friend. Called it 3 times, just in case.

General profile image

Jake Abram - 3 d 20 h ago

2

I've shopped at Jo-Anns for many years and found them honest in their advertising... UNTIL TODAY!!!!! I went to Jo-Anns on West Broad Street in Richmond VA to purchase some faux suede that had a sticker price of $23.99 and a sign saying SALE 30% off Faux Suede fabrics. I had 3 1/2 yrs. cut and price ticket did not show 30% off. When I inquired and asked manager (Greg Marcus, he said), he told me that I had not read the sign correctly and when I challenged him, he said I had to leave the store. I'm 77 years old and have NEVER been told to leave a store!!!! How incredibly insulting!!!! Your manager desperately needs customer service training. I will never enter this store again!!!! And will report this to the Better Business Bureau!!!!!!!!!

General profile image

Linda Ventura - 2 d 5 h ago

4

I have been trying to apply for a part time job with Johann Fabrics....it is virtually impossible to submit an application. YOU have announced you have a job opening and I would really like to apply, and I thought I had before but really can't figure out your hiring system. I am a senior citizen who would truly enjoy working in you fabric store. I HAVE Always considered myself as a good seamstress ever since I was a teen. I love working with fabric, would just like a chance at securing a part time position with you. Please either send me an application to apply or write me working avenues to do so online. Thank you for you assistan...

General profile image

Catherine Larsons - 1 d 5 h ago

3

Love Joann sales and most choices don't like scruffy way my store looks as I enter. Always needs to be vacuumedbad feeling every time I walk in. Also front display cabinets messy and dishelved. When o walk into hobby lobby, shelves always fully stockedclean and very well kept. My store is 4600 shelbyville Road, ..

General profile image

meh - 16 h 15 m ago

Try cleaning and making it look nice when you only have 3 in the store cleaning up after a busy day, staying an hour after work (which they hate it giving overtime) to put up the hard lines and fabric. we don't always have time to recover and make it pretty when we are understaffed.

General profile image

Deb - 18 h 4 m ago

1

I started employment at Joann's over 10 years ago. During that time period, I worked with some awesome people, who generally work very hard, with the customers needs at heart. I can tell you, in our store 0176, Ann Arbor, MI, we did our level best every day to 1st, help customers using all of our life experience 2, accomplishing tasks, 3. Being trustworthy and dependable. Today, I was relinquished of my keys impromptu, without being able to submit a 2 week notice, or without any consideration to why I was intending to send in my resignation. I was told my shifts were covered and to hand over my keys. The previous week, we were down 3 key employees, which was very difficult for a small store. Also, the past few months, our SM had been away many days a week helping out in Brighton, for which we were all pulling extra duty, and were burning out, and tired. I had recently asked to be put back to 3 days a week, and submitted a new availability, for which I was raked over the coals by our SM. She was upset that I had submitted a new availability. Then, our Assistant Manager took some time off, one of our key holders had jury duty, and one of our employees Mother passed away, as did mine last month. Then the SM asked me to work on Tuesday her daughter was being admitted to the hospital, for which I said Yes immediately. There was a misunderstanding about Thursday that week, but I reiterated in such an emergency, she NEEDED help. She texted and asked that I come in Friday, my day off, to cover during truck (which deliveries have been spotty and unpredictable lately). I drove 45 miles away, to get there by 10, there was only one other person on the floor at the time, the back room was open and ready for the truck. I made haste to the sales floor, and began helping the four customers who needed help. There were only 2 of us till another TM came in, for which I was grateful to see her. I ran from the register to the cutting counter, covered for breaks, answered questions, rang and cut till I was literally out of breath. Mark Tieman showed up at some point, and was unhappy about not greeting customers. Now, in September for my 10th Anniversary, I was rewarded with a .07cent raise. Mark still had not done anything about it, that kind of raise is like a gut punch after so many years at Joann. So, as I was leaving, Mark asked me how was the day? I said it was very, very busy. He asked me how many texts I had gotten, I replied about 3. He asked what was my goal? I said about 5 or so. I had forgotten to fill out my paper tracker in haste to greet and help customers who had been waiting. According to Mark, that made me unprofessional. He was nasty and condescending, and belittles eveyone he comes in contact with. I quickly recovered m bag, and left angry over that fact that our district manager, who treats everyone very poorly, who berates his managers on a regular basis ( I have seen it first hand), in a verbally abusive way. No one will confront him or question cutting hours constantly during busy times. Keeping wages ridiculously low. Or willing to pay newcomers more than people who already work there. Or acknowledging the tremendous effort and caring your employees make on behalf of OUR CUSTOMERS. OR even appreciate the extra days on days off, the limitless breaks and lunches we didn't take because it was unbelievably busy. No thanks for making the extra effort. No thanks for sharing our personal expertise on a daily basis which you did not expend any training, which I brought with me to help the stores bottom line.

I was told to hand in my keys today, for a resignation I didn't even get to present. Who knows, maybe something could have been worked out. But, the gut punch provided by Mark Tieman has now precluded that.

YOU ARE UNPROFESSIONAL FOR THESE REASONS: Your pay rate, is such that you are able to hire (at least at 0176) first job employees (kids) who have to knowledge to help your customers. You staff your stores to aid your personal bonuses, if you cared about your customers, you would try to find a way to help customers more, in this knowledge intense job. I know, for a fact, that you have people shopping at the AA store even though it is smaller because we have a staff of very experienced people who can help with the most difficult problems. And you just lost one! I wonder if the "new kid" you hire will be able to calculate a house full of windows, how much fabric she will need. Or, can tell you the dimensions of a queen size quilt and how much backing fabric is needed off the top of her head. Or, what she will need to re-cover her chairs. But, I am sure that the insulting Mark will not miss the fact that one of his most experienced employees didn't fill out a tracker that day. I believe, with all my heart, that I was a true professional, with over 30 years experience, where is matters. With our tremendous customers!!!

We had been dealing with a very difficult couple of months, and this is the appreciation received. Mark Tieman, is a disgraceful district Manager. Don't just look at the pennies and cents you will save by hasting up my resignation, but look at the hundreds of dollars you will lose to Amazon when there is nobody left to advise customers in your stores.

It was very nice that you shipped us a new refrigerator...but as our shelves are falling down, we really could have used that more.,,,again just thinking of the customers as usual!

General profile image

Catherine - 1 d 16 h ago

Love Joann sales and most choices don't like scruffy way my store looks as I enter. Always needs to be vacuumedbad feeling every time I walk in. Also front display cabinets messy and dishelved. When o walk into hobby lobby, shelves always fully stockedclean and very well kept. My store is 4600 shelbyville Road, Louisville ky

General profile image

Linda Ventura - 2 d 9 h ago

I have been trying to apply for a part time job with Johann Fabrics....it is virtually impossible to submit an application. YOU have announced you have a job opening and I would really like to apply, and I thought I had before but really can't figure out your hiring system. I am a senior citizen who would truly enjoy working in you fabric store. I HAVE Always considered myself as a good seamstress ever since I was a teen. I love working with fabric, would just like a chance at securing a part time position with you. Please either send me an application to apply or write me working avenues to do so online. Thank you for you assistance.

General profile image

Senior - 18 d ago

0

I've shopped at Jo-Anns for many years and found them honest in their advertising... UNTIL TODAY!!!!! I went to Jo-Anns on West Broad Street in Richmond VA to purchase some faux suede that had a sticker price of $23.99 and a sign saying SALE 30% off Faux Suede fabrics. I had 3 1/2 yrs. cut and price ticket did not show 30% off. When I inquired and asked manager (Greg Marcus, he said), he told me that I had not read the sign correctly and when I challenged him, he said I had to leave the store. I'm 77 years old and have NEVER been told to leave a store!!!! How incredibly insulting!!!! Your manager desperately needs customer service training. I will never enter this store again!!!! And will report this to the Better Business Bureau!!!!!!!!!! If you care about your business you now have the opportunity to hire decent people who at the very least can explain their position without showing disrespect for the customer. His incredible rudeness was totally inexcusable, BUT this is false advertising to say you are taking 30% off an item with no indication that the printed sticker price is already 30% off. Extremely bad business!!!!!

General profile image

Previous employee - 4 d ago

2

The cutter should have told you the price of the material and total cost before they ever cut the fabric. Fabric does get put back in the wrong locations both by customers and then staff. The manager should not have directed you to leave the store because of a disagreement, unless you were using fowl language or becoming violent toward the employees.

Please remember the floor people are only making min wage and under threat of loosing there jobs are doing what management of the store is directing them to do.

However with this said, if you have a better store to shop in, by all means I would drive the extra miles to do so.

General profile image

Anonymous - 6 d 3 s ago

Do not order online. They double charged my card and are refusing to refund me. I have called both their credit card people and their corporate office. The corporate office hung up on me.

General profile image

Jill Mainard - 7 d ago

0

I've been working as a seamstress for 40 years . Our local store in Butte, Mt has got so bad I am willing to drive 2 hours to shop else where. They don't cut plaid on the plaid line so I lost 3inches on both sides of the fabric. You hired people who have never sewn. Been with out a manager for months!!! So disappointed in your company.

General profile image

T N - 10 d 4 h ago

3

that's because corporate cut hours and payroll. they seem to think we can run on a skeleton crew. yesterday my cashier didn't come in at lunch so i was the ONLY cashier from 9-3. it was AWFUL on how busy it was. and my equipment wasn't working property so people.

Jo Ann Stores_headquarters -phone-number-+1.8.5.5.'3'6'9'.8.5.6.5..

Jo Ann Stores_headquarters -phone-number-+1.8.5.5.'3'6'9'.8.5.6.5..

Jo Ann Stores_headquarters -phone-number-+1.8.5.5.'3'6'9'.8.5.6.5..

Jo Ann Stores_headquarters -phone-number-+1.8.5.5.'3'6'9'.8.5.6.5..

Jo Ann Stores_headquarters -phone-number-+1.8.5.5.'3'6'9'.8.5.6.5..

Jo Ann Stores_headquarters -phone-number-+1.8.5.5.'3'6'9'.8.5.6.5..

Jo Ann Stores_headquarters -phone-number-+1.8.5.5.'3'6'9'.8.5.6.5..

Jo Ann Stores_headquarters -phone-number-+1.8.5.5.'3'6'9'.8.5.6.5..

Jo Ann Stores_headquarters -phone-number-+1.8.5.5.'3'6'9'.8.5.6.5..

Jo Ann Stores_headquarters -phone-number-+1.8.5.5.'3'6'9'.8.5.6.5..

Flagged for review. 
General profile image

T N - 10 d 4 h ago

4

Worst customer service I've had in ages--both at Little Rock, AR store and on-line. Just simply trying to place a large order with these people, and have been treated rudely, "accidently" hung up on twice on the CS line, got a returned email from the email address link on their site, and could only get voice mail at the person I needed to speak to that was to correct my information! I will find another supplier for my. Jo-Ann Stores_headquarters -phone-number-+1.8.5.5.'3'6'9'.8.5.6.5.. Jo-Ann Stores_headquarters -phone-number-+1.8.5.5.'3'6'9'.8.5.6.5.. Jo-Ann Stores_headquarters -phone-number-+1.8.5.5.'3'6'9'.8.5.6.5.. Jo-Ann Stores_headquarters -phone-number-+1.8.5.5.'3'6'9'.8.5.6.5.. Jo-Ann Stores_headquarters -phone-number-+1.8.5.5.'3'6'9'.8.5.6.5.. Jo-Ann Stores_headquarters -phone-number-+1.8.5.5.'3'6'9'.8.5.6.5.. Jo-Ann Stores_headquarters -phone-number-+1.8.5.5.'3'6'9'.8.5.6.5.. Jo-Ann Stores_headquarters -phone-number-+1.8.5.5.'3'6'9'.8.5.6.5.. Jo-Ann Stores_headquarters -phone-number-+1.8.5.5.'3'6'9'.8.5.6.5.. Jo-Ann Stores_headquarters -phone-number-+1.8.5.5.'3'6'9'.8.5.6.5.. Jo-Ann Stores_headquarters -phone-number-+1.8.5.5.'3'6'9'.8.5.6.5.. Jo-Ann Stores_headquarters -phone-number-+1.8.5.5.'3'6'9'.8.5.6.5.. Jo-Ann Stores_headquarters -phone-number-+1.8.5.5.'3'6'9'.8.5.6.5.. Jo-Ann Stores_headquarters -phone-number-+1.8.5.5.'3'6'9'.8.5.6.5..

Flagged for review. 
General profile image

T N - 10 d 4 h ago

4

Worst customer service I've had in ages--both at Little Rock, AR store and on-line. Just simply trying to place a large order with these people, and have been treated rudely, "accidently" hung up on twice on the CS line, got a returned email from the email address link on their site, and could only get voice mail at the person I needed to speak to that was to correct my information! I will find another supplier for my. Jo-Ann Stores_headquarters -phone-number-+1.8.5.5.'3'6'9'.8.5.6.5.. Jo-Ann Stores_headquarters -phone-number-+1.8.5.5.'3'6'9'.8.5.6.5.. Jo-Ann Stores_headquarters -phone-number-+1.8.5.5.'3'6'9'.8.5.6.5.. Jo-Ann Stores_headquarters -phone-number-+1.8.5.5.'3'6'9'.8.5.6.5.. Jo-Ann Stores_headquarters -phone-number-+1.8.5.5.'3'6'9'.8.5.6.5.. Jo-Ann Stores_headquarters -phone-number-+1.8.5.5.'3'6'9'.8.5.6.5.. Jo-Ann Stores_headquarters -phone-number-+1.8.5.5.'3'6'9'.8.5.6.5.. Jo-Ann Stores_headquarters -phone-number-+1.8.5.5.'3'6'9'.8.5.6.5.. Jo-Ann Stores_headquarters -phone-number-+1.8.5.5.'3'6'9'.8.5.6.5.. Jo-Ann Stores_headquarters -phone-number-+1.8.5.5.'3'6'9'.8.5.6.5.. Jo-Ann Stores_headquarters -phone-number-+1.8.5.5.'3'6'9'.8.5.6.5.. Jo-Ann Stores_headquarters -phone-number-+1.8.5.5.'3'6'9'.8.5.6.5.. Jo-Ann Stores_headquarters -phone-number-+1.8.5.5.'3'6'9'.8.5.6.5.. Jo-Ann Stores_headquarters -phone-number-+1.8.5.5.'3'6'9'.8.5.6.5..

Flagged for review. 
General profile image

Extremely Upset Customer - 10 d 18 h ago

0

Worst customer service I've had in ages--both at Little Rock, AR store and on-line. Just simply trying to place a large order with these people, and have been treated rudely, "accidently" hung up on twice on the CS line, got a returned email from the email address link on their site, and could only get voice mail at the person I needed to speak to that was to correct my information! I will find another supplier for my business!

General profile image

Anonymous - 10 d 18 h ago

0

I will no longer shop at your store. You don't cut plaid b on the plaid?????

General profile image

T N - 19 d ago

1

The fragrance was so overpowering I could not shop. Had to leave, was sick for hours after being in your store fragrance. Pollution coming out of the front door products.(Pine Cones)

Great we now have to wear a respirator and ventilator, when shopping at your fabric storestore

Please stop killing people with air pollution, what? Can't you stop the vendors from killing us with their fragrant air pollution?

Warning for all your employees, lung and lymph cancer a big possibility from theses toxic fumes.

TOXIC AIR POLLUTION MAKES IT IMPOSSIBLE TO BREATH OR SHOP IN YOUR STORES. CAN YOU STOP THE INDOOR AIR POLLUTION ? And save your employees and customers from getting sick?

General profile image

sigh - 17 d 14 h ago

we agree wholeheartedly at my store, and i have a low-tolerance for fragrances. every day i come home with a headache and smell like those pinecones. we have actually tried giving them away to people during our free giveaways sometimes and no one will take them.

General profile image

Pat - 11 d 11 h ago

3

I agree, the scent is overwhelming.

General profile image

Anonymous - 12 d 14 h ago

0

Terrible waited in line of 20 people for a single cut of fabric for an hour. One employee doing the cutting

General profile image

sigh - 12 d 3 h ago

that's because corporate cut hours and payroll. they seem to think we can run on a skeleton crew. yesterday my cashier didn't come in at lunch so i was the ONLY cashier from 9-3. it was AWFUL on how busy it was. and my equipment wasn't working property so people were peeved that the lines were long. and i was yelled at by my coworkers yesterday for having a handheld and was carrying it around, even though i was assisting customers and would be yelled at to get my "ass up front" as she would run off to talk to her "church crew". as i was trying to clean up and recover the store....ALONE.

Other Reviews & Comments

Great Clips, Inc.
Diana Lee Hello,

Fox News Network, LLC
Joanne Fox News Badgers guest until they agree with newscasters vi ... 

Giant Eagle, Inc.
Tony Rosato I just found out that GetGo Gas puts a hold of $99.00 on yo ... 

Groupon, Inc.
Jennifer OHara To all of these angry customers like me, join my by calling ... 

Dollar General
Disappointed customer I understand that Dollar General is a lower end store for h ... 

Google Inc.
johnneereb Your platform sucks. It will not let me down load games eve ... 

Home Depot
Tony Dear Home Depot just want to say thank you to Anthony for m ... 

Wal-Mart Stores, Inc.
government owner well for starters all of walmart stores are all closeing at ... 

Food Network
Lynne straightrazor- I agree that a pig uterus is an absolutely r ... 

Petsmart, Inc.
The Legal Beagle secretary, Mrs. Poodle Hello fellow citizens and animal lovers all across the glob ... 

Petsmart
Beagle Representative Ms. Santa Claws The Beagle Team is enliven when we see stuff like this. We  ... 

Taco Bell Corp.
Sandy We visited your in American Fork (633 S 500 E) today at 1:0 ... 

AARP
Coffee And where do you get this information? Source?

Rite Aid
Susan Barber I think all rite aid stores need to be closed down maybe a  ... 

Lowe's
Jim I live in Waco, Texas. One of the largest VA Hospitals in t ... 

Nordstrom, Inc.
Sally Shouman The Rack is as it is. Lower price point will attract lower  ... 

ESPN, Inc.
David Why dont you put some impartial commentators on these footb ... 

Uber Eats
Deborah A. White To Whom It May Concern at Ubereats;

MetroPCS Communications, Inc.
Crystal Watkins There has been a breach of contract with the flawless Style ... 

Family Dollar Stores, Inc.
Neil Brodhead I bought a Green Dot Visa Debit card for 80.00 plus 1.95 tw ... 

Ashley Furniture
Abdul Worst furniture company on this earth

The Wendy's Company
Tia Lambert Wanted to express how kind and accommodating the staff at t ... 

Fandango Inc.
Nicole Lepkosky I have been a loyal customer to fandango for years now and  ... 

Cablevision Systems Corporation
Anonymous The are the worst company We have ever seen the CEO Dolan J ... 

Aeropostale
Tori It's horrible I gave them my gift card the lady dropped it  ... 

Yahoo! Inc.
DAN IM SO PISSED AFTER 15 YEARS ON FACEBOOK I GO TO LOG IN AND  ... 

Church's Chicken
Anonymous I live in Indiana,at senior apt so l can ride my scotter to ... 

Domino's Pizza, Inc.
Greg Blaugh Lutz florida sucks rewards always messed up

Panera Bread
Kelly French My wife, daughter, son in law and 3 grand kids arrived at a ... 

Hyundai USA
Jerry B I just purchased a 2016 Hyundai Sonata sport from John Amat ... 

Subway
Janice I don't understand why Subway continues to use plastic bags ... 

Paypal
D Baker I bought a $7,000 necklace and spoke to PayPal that lets us ... 

Target
Shane Jesse Witkowski they also dont give a rats ass when i tell them i am disabl ... 

Safeway, Inc.
Virginia Petrovsky I I have been shopping at your Pollock Pines Safeway for 5  ... 

AT&T
Charles Still waiting to hear from you about CNN. Why are you not h ... 

ADT Security Services, Inc
Anymousous When I moved into my house, a sales person of adt bum rush  ... 

Twitter
Anonymous I'm gonna sue your worthless asses. YOU ARE STUPID

GameStop Corp.
MARLONN BAKER IM A VERY NICE MAN AND IM VERY RELIGIUOS TOO AND I LIKE TO  ... 

Sonic Corp.
Andrea 3838 W. Parker St. Paul. This is absolutely the worst. We h ... 

Dick's Sporting Goods
Sha Sendaba I love the Dick's corporate philosophy & value & wo ... 

Best Western
Monica E Wiggins Recently my family and I booked accommodations with your mo ... 

Chick-fil-A, Inc.
N Pinion The new truett's grill in Stockbridge Georgia seems to be p ... 

Barnes & Noble
Anonymous I have been a customer of Barnes & Nobles ten years. I  ... 

Rooms To Go
Pissed off and pregnant This place is total crap! Ordered our baby furniture from h ... 

Priceline
Arthur I need to do the same thing,I just paid 1465, and I am not  ... 

Bob's Discount Furniture
Anonymous Got a dining room set from bobs and after a month it was de ... 

T-Mobile USA, Inc.
Tim walker This company is a joke and does nothing but LIE to their cu ... 

7-Eleven, Inc.
Bobby booshea On April 9th, 2019, I made a cash payment for a car payment ... 

Dish Network
Kenneth Lombardo You are the worst company I have ever dealt with in my whol ...