Information, reviews and public commentary for US companies

 

JP Morgan Chase & Co.

Rating
0.433333
Web
http://www.jpmorganchase.com
Related
Chase
Address
270 Park Ave.
New York, NY
10017
Contact
James Dimon
Role
Chairman, President and CEO
Phone
(212) 270-6000
Fax
(212) 270-1648
Employees
260,157
Twitter IDs
@jpmchaseceo
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Raheem Punjani - 1 d 4 s ago

0

Hello Mr. James Dimon This is Raheem Punjani I am your customer for more than 15 years, Since 2005 I am calling,all your customer service, Supervisor,Executive office, UNFORTUNATELY MY PROBLEM NOT SOLVE, PLEASE PLEASE CALL ME ASAP MY NO (hidden) Thanks

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sk - 1 d 10 h ago

I had Chase account from 2010 to 2013, Now I am at home country and wanted my statement but there is no way to connect with bank like email id, only they have twitter account and toll free number which i cannot call from other country. anyone knows to how to get it or provide me way to connect to bank

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Heather - 23 d ago

0

Chase is no help whatsoever when it comes to fraud on your bank account either.

I had $900 stolen from me through Zelle to someone IN CHINA and they tell me it was authorized because they do not see any new device or service used.

So, that is it? I am out the $900 because your company, Global Security, doesn't think hackers can get into my online banking undetected????

I even called Chase on the day the transaction was "pending" and told them this was not done by me and I do not know who this recipient is. They said " You have to let the transaction go through before a fraud claim can be filed" So, the transactions goes through, I file a claim, they deny it!

If anyone has any suggestions for recourse on this I would greatly appreciate it.

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Ronaldo - 21 d 9 h ago

5

I think that the bank that funds this fraud stuff, your insurance company! & should reimburse you for not clicking the button on that pending tran . I'll keep an eye up in the sky that day !

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Heather - 4 d 19 h ago

Update to above issue. After going on Twitter, Facebook and the Chase site I received a notice that they have "researched the transaction you reported and agree it was incorrect" I finally got my $900 back! It took a month and a lot of follow up, but it was worth it. Thank you Chase for correcting this.

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DAB - 15 d 20 h ago

0

Manager Pablo at 72nd and Federal Denver Co should be fired

Due to Covid lay offs, I was forced to get a loan at my credit union so i could pay my bills and stay afloat.

My credit union gave me a certified funds cashier check, fund ready. I deposited it into my Chase account where my direct withdraws for my bills come out of.

The teller told me even though it is a ready fund cashier check they will still hold it two days but not to worry as the money will be released by July 30th

Today on July 30th the hold on the check shows not released until August 6th! When i called that branch I was told the manager could release the hold. But when I spoke to Pablo the manager who told me he would not remove the hold and that i should just wait for the money to release even though my deposit slip says 07/30/20. When i explained that i cannot wait that long and if i had known that i wouldnt have deposited it .Pablo gave me the "i understand but" script and refused to help or give me a number of someone that could. Pablo refused to give me his managers number and told me" that i have no reason to be upset" that the money will release on the 6th. I asked him if he is able to pay his rent this month and he laughed at me" This man should not be in management or public service for that matter" This branch's employees are obviously not on the same page. One says one thing and another says something else. It is even on the deposit slip of when it is to be released. UGH! No compassion they should be employed!! Whoever is listening that has the power to do something should address these issues, but the way things are being handled here in Denver, i doubt that will happen. Please restore my faith in your company i am trusting you with my money!! Oh he also said " I was not his customer"" Please address this

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Rose - 15 d ago

3

This is typical I am writing a letter to Chase and the CEO James Dimon, they have stopped Auto Refi. and there is never anyone to answer calls regarding credit etc.

For a Billion dollar company all they are interested in is $$$$$$$$ people don't matter it's the stock exchange and their rating. That's it! Never heard of Chase holding funds that long especially because it was not out of state or from foreign country?

Times have changed when i opened accounts yrs ago Chase was a different entity now its just about the money people don't matter ~! Thanks for reading and for your comments Rose ~

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Elizabeth Aguilar - 32 d 16 h ago

0

My account was also closed all of a sudden without any notice. There was almost 10,000 sent to my acct from the workforce in washington which wasnt mine. I called chase to let them know there was a mistake and to send the money back to where it belonged. They did reversed that amount. A few days later they restricted my account with 2,600 in there which I couldnt use because of the restriction. When I tried getting my money back they told me that I didnt have any access to that money until the account was completely closed in 10 business days. That happened in 5/26/20. Today I called again to find out what happened and they told me that the cashiers check that was made was under the name of Washington Workforce. I got mad and started telling him crap, he apologizes and tells me "oh no it looks like is under review with another company and they will send it to you once they are done reviewing it." I have been banking with chase for more than 6 years and Im very dissapointed at this bank. WE ALL NEED TO DO SOMETHING ABOUT THIS BANK'S CRAP. THEY CANT STEAL OUR MONEY. THEY HAVE NO RIGHT TO KEEP OUR MONEY.

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noreen - 15 d 20 h ago

0

I agree with you the same thing happened to me , close my account with no notice, locked me out of my online account access, i think chase bank sux. and for them holding our money like this is totally wrong , ive alredy called my attorney on them, its illeagal for them to do what they are doing to there customers.....

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Renee - 29 d 19 h ago

0

My daughter can't get to her paycheck because Chase closed all her accounts still with mo explanation. She went up there and showed them her business license. Because the neededtp see if she owned a business. The lady took a copy and then they called it back 2 Days Later saying that was not enough information. She also works at the post office her check which she earned from the post office was sent to the account and she cannot get to the money she earned . What is going on??? STILL NO REASON. she also has been blocked across-the-board from opening Accounts at other financial institutions still no explanation

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Ex employee - 19 d 8 m ago

1

I used to work for Chase in loss prevention. We ran like a well oiled machine until Jamie Dimon stepped in and installed really crappy policies that were not good for the bank nor for the customers. I pulled all my accounts away from there and I will never go back!

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noreen - 15 d 20 h ago

0

chase is doing the same thing with me, there just using our money to gain interest for the bank, not caring for there customers, as im writing this ive been on hold with chase bank now for the 3rd time today the other 2 times ive been hung up on. its not fair to us that they are keeping our money with no explanation,

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Fernando C. - 16 d ago

2

I have a Business Ink Credit Card, in which it became 61 days past due today, I was trying to make my payment last night but because it was after 10 p.m. Central time it would not post as same day. Well this morning, my account has been closed. We are in Texas and all small business are going through hard times because of the Pandemic, but after 4 customer representatives and and 40 minutes on the phone all I would hear was " I'm so sorry, but there is nothing that can be done". Chase offered a 3 month deferral which ended in May, but unfortunately the Pandemic did not end, on the contrary, it is more active than a month ago. How can Chase not understand that and have some flexibility with long time customers. I had an auto loan which I managed to payoff in full even during the Pandemic, I have a personal account that I try my very best to keep current even during these trying times. The business credit card can be our life line for small business especially during these times. I don't understand how Chase employees can only quote what is in the credit card agreement. I bet the agreement was not written with a Pandemic in mind.

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Teresa - 16 d ago

0

Teresa

I am now for the third time reopening a dispute with Chase that should have been resolved weeks ago. I ordered a ring from Blue Nile the package required a signature due to its value. When I reached out to the merchant Blue Nile regarding the package not arriving yet they confirmed with Federal Express that the package was delivered but since the driver left it on the porch and did not wait to see if someone was home to receive the package they could not confirm it was delivered to the correct address, or it wasn't stolen, the merchant would not send out a replacement. After battling with the merchant I reached out to Chase dispute. When I initially opened the dispute I provided them a lot of information which included contacts and Federal Express, a police report I filed with the Frisco Police Department here in Texas. I truly thought Chase does an investigation separate of the merchant, they do not. The very first thing that comes to mind is Chase should reach out to Federal Express, they didn't. They reached out to merchant the merchant said it was delivered and provided no delivery confirmation just their words which ended with she received the merchandise she not being dishonest and several other damaging statements. Chase put the charge back on my card. I then reopened the dispute and provided them with several pages of documentation responding to all the merchants allegations, including a copies of the (2) certified police report, a disclaimer on Federal Express website that when a signature is required due to COVID they must confirm that someone answers the front door before leaving the package and confirm it is the recipient before using a electronic signature. At that point all they needed to do is reach out to Federal Express they would have confirmed that the package was mishandled and it would have been resolved. NOPE they fed me the same nonsense the merchant track it and it was delivered and once again showed no proof. I will now be forwarding this off to the Corporate Headquarters on Chase. What makes me most unhappy is how the Chase treats their customers when a dispute occurs and I didn't use my AMERICAN EXPRESS CARD and if I would have used it for this transaction it would have been over 2 months ago.

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Ms.Yvette - 25 d ago

0

Chase is disqusting. I don't even bank with them and have not for well over 5 years. Sometime last month I was expecting my Unemployment PUA and it was a large amount. My account has been closed and they got the check in error, charged off $10 and reissued to an address they NEVER verified. So finding out this about 16 days after I had to do a stop payment on the check and was told I would have my payment in 5-7 day. After 5 days I check with the bank and NOW it's on a 30 day hold. I have not had any communication from them other than policy of the check being on hold because of the amount but again stupid, a state issues check, you reissue IN YOUR facilities name so you can't guarantee the funds that are already guaranteed from a state issues facility ? You service sucks spoke with David ID# R270069 along with other inadequate employees lacking customer service. This is not 100 check so in the midst of a pandemic Chase has no empathy and I should NEVER have to wait this time frame.

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Ronaldo - 21 d 9 h ago

1

Go harder , yeah I hated Chase too !

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David Chamberlin - 25 d 16 h ago

0

I am in the process of suing JP Morgan in small claims court (San Diego) for misrepresenting an investment product called Efficiente CD. The company who sold me the product, LPL Financial, is also investigating this product on my behalf. My broker, who fully supports my position, has been trying to communicate with JPM himself without success so far.

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Michael Gilmore - 26 d ago

0

Chase has refused to refund a 712.03 over-payment on a credit card buy using the technique of having me to talk to different people and getting the run around saying they are investigating it and then sending a letter out of the blue they cant contact me when I have called them almost every day with a call log to show this. Enough is enough and I am starting legal response to them today and will request legal fees

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Garnishment dismissed - 28 d 12 h ago

Chase Bank put an illegal claim against me and I can prove it. They took a dismissed garnishment claim from another jurisdiction from 7yrs ago and 2yrs later made up a false document and submitted to my jurisdiction there by turning a failed garnishment attempt to an illegal judgement. I have ONE CASE # GVO7011939-00 and 2 different documents one real and one a complete fraudulent document made up by Chase Bank resulting in an illegal lien on my property. There ought to be a law against that. I'm going to contact the Virginia State Corporation Commission about this and give them my proof.

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Garnishment dismissed - 28 d 12 h ago

Chase Bank put an illegal claim against me and I can prove it. They took a dismissed garnishment claim from another jurisdiction from 7yrs ago and 2yrs later made up a false document and submitted to my jurisdiction there by turning a failed garnishment attempt to an illegal judgement. I have ONE CASE # GVO7011939-00 and 2 different documents one real and one a complete fraudulent document made up by Chase Bank resulting in an illegal lien on my property. There ought to be a law against that. I'm going to contact the Virginia State Corporation Commission about this and give them my proof.

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Irritated - 29 d 7 s ago

0

Chase Bank is the worst bank I have ever dealt with will be changing soon and telling all my friends irritated

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A happy non chase customer - 31 d 14 h ago

0

Tried to open an account with Chase. First attempt failed, did not have an appointment. Second attempt was a disaster. Spent an hour in a chase office but computer problems prevented us from opening an account. Wanted my daughter as a signer on the account but this would nullify the sign up bonus. Chase was willing to pay me $200 if I didn't include my daughter. No wonder I didn't open a checking account, a savings account, and apply for a credit card. How will Chase treat me if I opened these accounts?

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PattiC - 32 d 37 s ago

0

I didn't realize this bank had gotten this bad. Horrible customer service - two people on different occasions started yelling at me!!! We're already opened accounts in local banks - our business is going elsewhere. And after reading these posts I'm getting my money out before they take it.

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John Ludwig - 39 d ago

0

worst customer service in the world, 2 weeks to try and get a sales rep to call back to open a merchant services account. With the pandemic as an excuse I cant't believe everyone is rushing to to open accounts. But that is the Chase talk track for piss poor service.

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Sylvia - 32 d 16 h ago

I agree! The service is horrible!

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