I have been a loyal Kohl's customer for years but recently encountered something I feel is very wrong. I purchased an item for $48.00 - one of a BOGO but I didn't want two. I willingly paid the $48.00 but when I returned the item, a BOGO discount ($8.22) was deducted from my refund. The tax of $3.28 was added to the refund - they returned $43.06. When questioning the clerk I was very nicely advised that this was corporate policy - at least as long as she had been an employee. I went online but did not receive an explanation of "how" or "why" but was offered an online discount of $10.00 - even tho I made a purchase at a brick and mortar store. Why do they give refunds on a multitude of other situations and give huge discounts but cannot/will not make a full refund for an item returned a week later - and plenty more on the shelf??? This definitely changed my mind about their generous return policy.
I had an issue with my Kohl's Cash which was my error. I spoke to my local store manager in Oceanside NY he was very
understanding & pointed me in the right direction to get more assistance. Then I spoke to Christian on a live chat & was offered a resolution. This is why I love Kohl's
Thank-you Kohl's for your help!
Never received my online order... when I go to the store they have no way of helping.. when I call the number they tell me to contact fedex and ups ... no one can give me information on my orders ! Now I missed being able to give Christmas to my son since he had presents in this order ! And it never came... just says pending !
Thanks a lot Kohl's.
For Las Cruces office:
I have always known that when an employee marks merchandise incorrectly that the price is to be honored. Well not at this store even after a manager at corporate states that it is policy for the employees to give you the incorrect price to you. Very disappointed super rude e
I was fired from Kohl's on friday 1-03-2020 I worked there for 8 months. I was the last one that started at that time that was left. The reason, I used a store discount and broke a rule I didn't know about. I never received training about these rules I learned them as I went along. The guy said I willingly asked a co-worker for a 30& discount on top of my 35% holiday discount and then paid with a visa card. Now I have no doubt It happened, but how was I supposed to know that I broke a rule when I was never fully trained?
I like my Fiestaware dishes. I bought six sets. I bought four in one order and they arrived fine. I bought 2 more sets on Kohls.com. One dish arrived with a blemish and I tried to return it to the store, New and still in the box. They said NO you have to go through Kohls.com.
I called them. They said NO you have to return it to the store. They said I had to return both sets, not just the one with a blemish. The other set was taken out of the box and the box was put in the trash. So to return that set, I'd have to put them in a bag or another box. Ridiculous.
I don't like having to go through hoops for no reason. So I guess I'll just keep the one with a blemish, but Kohls has lost me as a customer, unless someone in management actually reads these reviews and contacts me.
Terrible customer service. It's a shame. I like Kohls.
I was fired from Kohl's on friday 1-03-2020 I worked there for 8 months. I was the last one that started at that time that was left. The reason, I used a store discount and broke a rule I didn't know about. I never received training about these rules I learned them as I went along. The guy said I willingly asked a co-worker for a 30& discount on top of my 35% holiday discount and then paid with a visa card. Now I have no doubt It happened, but how was I supposed to know that I broke a rule when I was never fully trained? I complained to my manager about not being trained, but he said there were not enough people to train me. Now who is wrong ?That store is a joke.
I purchase Christmas items on December 8th totaling $166.16.
I supposedly received $40 in rewards when I went to use my rewards on December 18th I was told that my rewards were already used on Dec. 8. I have placed an email complaint. I have reached out to kohls and I still have not resolved this issue. I told him to check their cameras because obviously the cashier was stealing and caused theft of services .on December 29th I went back to return an item to only find out I'm getting half of the amount because of the kohl's rewards which I could not use. this store #0393 has employees that are scamming their customers, buyers beware.
I wouldn't Evan give them a star. I placed an order on line Dec 26. Received confirmation the order had been delivered. I had not received the order and I noticed in confirmation order was delivered to a differant zip code. I called Kohl's (hidden) spoke to a Kendra. Worse service she told me to contact ups and have them delivered it to my address. We went back and fourth I asked to verify my address on file, she stated she couldn't, I should know the address on file. She stated there's nothing she can do. I'm furious. I WILL NEVER SHOP AT KHOLS AGAIN!
I had to call my bank and dispute the charge of 82.50
Today, the manager from Kohl's, Spring Township, Berks County, Pa, knocked at my door with a new Fitbit my wife ordered last week online. He said the Fitbit was delivered to someone else by UPS even though the correct name and address was on the package label.
was hacked on Dec. 4th for $200.00. They said if I had used a Kohls charge card they would help me but since I used my debit card I was on my own. First of all I trusted them with all my info, it said it was a secure web site. Obviously it isn't. And I was never informed that they would not help me if something like this happened. I will not shop there anymore.
Below it says enter a name or login. Login? No tha
I used to shop at the Concord Mills Kohls in Charlotte. Not anymore. I can't believe Kohls is now taking Amazon returns and did not give this any thought. I stood in line with my Kohl's return behind 20 people who were returning Amazon things. The folks working behind the counter looked overwhelmed and the stock they were tossing behind them looked like a rummage sale making the store look terrible. What were you thinking taking Amazon returns, this is ridiculous. One of the staff told me a guy came in to return tires,
ed clientele. I'm tired of the verbal abuse and mental harassment by our customers due to your corporate greed. Times up... I cant do my job because helping other department. Same complaint by others, stop being greedy to collect YOUR BONUS. This company is getting too thirsty and treating great help like crap. Moral sucks! Stop this greedy crap. I heard xmas eve we have 2 cashiers on each side.....ARE YOU KIDDING? YOU ARE ABUSING YOUR LOYAL ASSOCIATES ENOUGH! Happy holidays to you, let's not forget, we celebrate them to. We have family. This greed is So Out Of Control You under staff to save your money, but we are gonna get hurt at work. Law suits Thanks, Ps I've had 2 shoulder surgeries, thanks.
I hear ya!! Agree with all you said. GREED, GREED,GREED!! No staffing, overworked employees, no moral. Sucks!
After 25 years as a customer.. the associate I dealt with was rude and not accommodating.. refused to help with app and gave minimum discount
Or an alternative to credit everything I purchased
Store manager in hingham is really rude. He shouts and demeans his associates. I don't think he should be in retail...
The store manager at the Morehead family dollar store by the msu campus does not deserve his position. My husband went in there to buy two $1 rolles of Christmas wrapping paper for our kids gifts. Well when he rang him up my husband has $2 in dimes and he was off by 2 Penny's. So he was going back out to the car for the 2 Penny's.. Bc the sale came to $2.12. well the store manager rolled his eyes at my husband and told him not to come back untill his money was rolled up
I have always known that when an employee marks merchandise incorrectly that the price is to be honored. Well not at this store even after a manager at corporate states that it is policy for the employees to give you the incorrect price to you. Very disappointed super rude employees and very condescendi
Thanks a lot Kohl's...
Go to Walmart.com! They jump through hoops to make things right! Even tell you to keep the mistake and the replacement will be there next day!
NEVER purchasing anything on line
While I am standing at in store customer service under a sign that says how easy returns are at Kohl's I am told that I can not make an even exchange for an item I purchased on line because they have according to the manager become " persnickety" and will now have not allow an even exchange from the same dept. So you loose your Kohl's cash and rewards. Not that it wasn't hard enough to find an item for the exact price for even exchange.The problem is they sell all kinds of stuff on line they don't have the same dept in stores. So ridiculous. So I will donate the item worth a whole $24.99 and I will save thousands and thousands never shopping there again. I will have more time to let everyone know the perils of shopping online at Kohl's.
Placed order which earned me $10 Kohl's cash used it to order Pajamas said they would be in my local store for pickup December 27 th and would send conformation email when they arrived.Now store does not have my order and order magically disappeared.Now they say Kohl's cash is expired and they will not issue a credit.kohls gets customers to order more to receive Kohl's cash and then they never received merchandise order the Kohl's cash they earned. This is poor customer service. Kohl's should reorder pajamas. It may only be $10.00 but it is the principle. How many others customers did this happen with?