Information, reviews and public commentary for US companies

 

Kohls

Rating
0.47032
Web
www.kohls.com/
Address
N56 W17000 Ridgewood Dr
Menomonee Falls, WI
53051
Phone
(262) 703-7000
Fax
(262) 703-6143
Twitter IDs
@Kohls
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Roz - 1 d 19 h ago

1

I'm hoping someone from the corporate office at Kohl's reads this review. I enjoy shopping in your store and certainly it's the staffing and management that brings me back with the feeling I'm a valued customer. You have a serious issue with the associates connected to your customer service phone number. If you outsource your customer service, I would be concerned on how your customer is being handled. I would say using the term "customer service" is somewhat of a joke. The position customer service implies you are in a position to solve issues and retain the customer. Someone needs to do some serious training in your customer service department. I was on the phone for a considerable amount time trying to solve a really minor issue. The supervisor kept referring back to their internal systems. I have to say that's not my problem. If I have a credit slip and the credit does not appear on my statement , why can't that be seen by the associate and a credit issued? Sounds simple. It's not simple at all if you call the customer service line on your statement. I will continue to shop at the store because I have had positive experiences. But why have a customer service line if the associates don't get it's there for "customer service".

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Kathy H - 1 d 1 m ago

0

Ditto Roz! The Kohl's customer service line is the biggest joke in companies with bad customer service. Mine also would have been a very minor issue, but the fact that the phone line is horrible, the reps often hard to understand, and even when they recogonize the issue, they send it to the 'back room' never to be heard from again. Not even customer service can talk to the 'back room'. There is no online communication to send an email or chat with someone that can actually find an anwers. After 15+ years of loving Kohl's where I buy most of my clothes and shoes (even tho they are most often out of stock in my size on items I am interested in and I have to order online to try them on!) I am furious enough to avoid the store at all costs. Why if a store makes not one, but two erroneous charges to my account, do I have to jump through hopeless hoops to try to get it resolved. I am so angry at the waste of my time and no resolution, I am wasting more time to file complaints where I can. Maybe someone will get back to me someday with this resolved. It's been more than 45 days since the erroneous charges were placed.

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TNB - 1 d 19 m ago

0

Kohls online is the worst experience by far! I had received a wrong size item and all I needed to do was get the size for an even exchange. I spoke to multiple people from there call center all gave me different responses. One man who I spoke with Steven and when I asked for his last name claimed he could not disclose well Steven you do not deserve to be a supervisor as unprofessional as you were. This will be my last order Kohls you need to get all your employees on the same page bunch of jokes. The lack of professionalism is embarrassing for your company!

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Caroline - 7 d 24 h ago

0

It has been over a month and Kohls is refusing to return the money it Stole from me. I return a hackles the beginning of December because I found it cheaper they did a corporate refund says 7 to 10 days to get my money. Well it's been 30 and guess what they keep closing the bbb complaints i file saying they think the matter is closed they have lied saying they sent a check that never came. They said they had to verify i made a purchase before doing my return when they already had the item and they just are rude. I will never shop here again Amazon is the way to go I'm going to keep writing reviews until someone pays me my money Its over 400 dollars that your company stole from me and will not return I have all my receipts and still get the run around of when I will get it back.

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SandyB127 - 7 d ago

0

I been have the same issue, Kohls is becoming very bad at making customers happy and to many issues and they do give you the run around. Problems are never solved. I spoke with two supervisors and still my issue getting my packages next day (Been 3 days) or refund back to me. So i am done with Kohls and will take my business elsewhere, to many stores out there to deal with Kohls crap.

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Federal Trade Commission - 2 d 21 h ago

Please file a Federal complaint with the Federal Trade Commission here:

https://www.ftccomplaintassistant.gov/GettingStarted?NextQID=203&Url=%23%26panel1-6#crnt

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Wilhemenia Vandrosic - 1 d 6 h ago

0

This holiday was horrid. Customer services is out the window as is management. From shopping in the northern suburbs to far south not one situation was different. I can see why the CEO of this company has decided to move on. Kohls Cash is a joke. Just because I spent $200 on Black Friday and earned $60 I n Kohls cash does not give ou the right to take away '$15 from a refund because I had a receipt showing that I clearly did not use Kohls Cash to purchase my product. There should be a better way to monitor that. I was told that your store could tell on receipt of the kohls Cash was redeemed. Went from bad to worse..

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Federal Trade Commission - 2 d ago

Please file a Federal complaint with the Federal Trade Commission here:

https://www.ftccomplaintassistant.gov/GettingStarted?NextQID=203&Url=%23%26panel1-6#crnt

If you never received your merchandise, or did not receive a correct refund, please file a complaint with the Federal Trade Commission at the link listed above.

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Caroline - 14 d 10 h ago

0

I had to file a complaint with the bbb and no on at Kohls cares the fact that 28 days later after a return they still haven't given me my refund. Kohls things the issue should be closes. I guess they are so hard up for money since they can't do their jobs right they need to steal it. I'm going to keep making complaints and files until I get my money back. This is crap can no one thay works here do their jobs or do you just sit around all day getting fat? I want my money.

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Federal Trade Commission - 2 d 21 h ago

You have to contact the FTC (Federal Trade Commission) about these FRAUDULENT business practices that Kohl's is engaging in. Here: https://www.ftccomplaintassistant.gov/GettingStarted?NextQID=203&Url=%23%26panel1-6#crnt Kohl's doesn't like to give out their business address or contact information, but it's listed below here: Kohls N56 W17000 Ridgewood Dr Menomonee Falls, WI 53051 www.kohls.com Just take the time to file a Federal FTC Complaint, if you didn't receive your merchandise, or did not receive your refund. Just check the "I never received merchandise" and "I never received a correct refund" (checkboxes) on the FTC Complaint Assistant, on the FTC website, and file a complaint. The Federal Government needs to learn about these complaints. Everyone needs to start filing complaints with the FTC and BBB, and hopefully the FTC (Inspector General) will do something about this, and hopefully stop this FRAUD that Kohls is doing. If you ordered online, or paid with a credit card, or ordered over the telephone, Federal Laws apply. You can contact the Federal Trade Commission. You can file a complaint (about Kohls) directly with the FTC here: https://www.ftccomplaintassistant.gov/GettingStarted?NextQID=203&Url=%23%26panel1-6#crnt Complaining on forums doesn't help, the FTC needs to hear about it, so they can conduct a Federal Investigation into these "shady" business practices, and help protect American Citizens/Consumers.

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Caroline - 14 d 10 h ago

0

Place is crap won't return my money to me or answer any calls it emails

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Juliana - 2 d ago

I was charged $429.20 for items that I never received!!! I originally purchased some items using "Kohls Cash" (rewards points). Kohls instead charged my debit card (which I did NOT authorize) for $429.20!! (for items that I was supposed to receive for FREE from using the Kohls Cash. When I contacted "Customer Support" they apologized (for the $429.20 unauthorized charge), and told me that I had to pay $10.20 (for shipping) to receive my items (that I purchased with "Kohls Cash"). Instead of charging me $10.20, I received a charge for $429.20!! When I contact customer service they "open a case" where someone in their back office will contact me in 48 hours. That is such crap. I never get contacted in 48 hours. It takes 4-5 days to get a response. I've called them 40+ times, asking for a supervisor and they tell me no supervisor is available and hang up on me. I've gone back and forth for over 6+ weeks with emails, and it takes them 4-5 days to even respond to an email, and they just close out the case as "resolved". They still haven't fixed the issue or problems with my missing merchandise that I paid for. I had four missing items (in a missing shipment) and Kohls told me that had to conduct an "investigation". It's been over 2 months and they still haven't responded, and still haven't reshipped the merchandise (or credited back my card). I also had over $450 in Kohls cash (that I used to purchase items) and they still haven't refunded my Kohls! Instead they charged my credit card $430 and told me that I needed to have the items charged to my card, and that they would "credit back" to my card/account a credit. The credit never came, they STOLE my money and STOLE my Kohls cash, and I ended up having to pay THREE times for the same items (once with Kohls cash, and TWICE with real cash/debit card). I'm still missing the money that Kohls stole, and I still haven't been refunded for the missing items or credit. I'm still waiting for the "Post Sale Adjustment Ticket" (Ref # (hidden)90) for $429.20 to be credited back to my card, and they still haven't given me a refund! I paid for the original items with Kohls cash, but Kohls said they couldn't "reship" the missing items, and that I would have to pay FULL PRICE (and they charged me like double of what the items were worth when I purchased them with Kohls cash) and then they promised I would only be charged $10.06, but in the end they never refunded me the "Post Sale Adjustment Ticket" (of $429.20) and stole my money, and I still never received the previous shipment (which was paid for with Kohls cash) and instead of crediting my account (with the Kohls cash) and re-shipping the items (that I paid for with Kohls cash) instead they charged my credit card $429.20 and told me that it was just an "authorization" and that it would "fall off" and that they were NOT going to charge me, and promised that they would "adjust" the prices down to zero (because it was paid for with KOHLS CASH) and instead they fraudulently charged my credit card $429.20!! (and never gave me the Kohls cash back!!) Worst Customer Service I've EVER seem! I keep asking for a supervisor, and they just hang up on me. Not a single American working for Kohls Customer Service! I spoke with "Nick" (from Nicaragua) Empl #TKJ8WYY, and he is a supervisor at Kohls and he still hasn't fixed the problems or refunded me the money, or credited back my card, or credited me for the $450 in Kohls cash. Worst Customer service ever!!

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Rona - 2 d 22 h ago

0

I received a gift from my sister of a counter top electric oven/airfryer. It was not what I wanted because I wanted one that would hold a pizza. So I took it back to Kohls for a refund. They took the oven, but told me corporate would have to give me the refund. They said I would receive my $215.89 in the mail. Guess what a month later still nothing. I have called several times and left my phone number, left a message and actually held for over an hour but they never come to phone and never call back. Apparently they will take the oven and the money and never process refund. Huge rip off!!!

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joyce - 5 d 19 h ago

0

I am writing to report the poor customer service I have received from Kohl's in the last several months. I placed an online order in December 3 2017 ( christmas gifts). Unfortunately, I never received the packages. When I contacted Kohls, December 6, 2017 to inquire about why I hadn't received my packages, I was told an investigation would be done and i would be receiving a credit to my account in 7-10 business days. I was also told I would receive an email message regarding this matter It is now January 14, 2018 and I still have not received a credit to my account nor an email message. Each time I talk to someone I am given the run around. I have decided I will definitely close out my Kohls account and never shop there again. I will also be contacting the BBB to report their poor customer service.

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Juliana - 2 d 24 h ago

0

Hi Joyce,

I had the SAME EXACT PROBLEM!! I have experienced extremely poor customer service from Kohl's in the last several months. I also placed several online orders in November and December 2017 ( christmas gifts & black friday shopping). Unfortunately, I had two packages that I never received. (and one package that was missing a pair of jeans). When I contacted Kohls, December 7, 2017 to inquire about why I hadn't received my packages, I was told an investigation would be done and i would be receiving a credit to my account in 7-10 business days. Over a month and a half later, and I still haven't received my items, and still haven't received a refund/credit. I was also told I would receive an email message regarding this matter It is now January 17, 2018 and I still have not received my merchandise or a credit to my account nor an email message. Each time I talk to someone I am given the run around. This is the worst company and worst customer service on the planet. I have decided I will definitely close out my Kohls account and never shop there again. I will also be contacting the FTC (about credit card fraud and charging my card without my permission, when the items were supposed to be paid for with KOHLS CASH) and I'll also contact the BBB to report their poor customer service. This company is just a bunch of foreigners overseas (Nicaragua) that will lie, cheat and steal to get your money. They promised they would "re-ship" the items, and that I wouldn't be charged, and instead they charged my credit card over $400+ (unauthorized charges) and never credited back my card (for the missing items) or refunded me the missing $450 in Kohls cash.

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Jay_C - 2 d 2 h ago

0

I have been a long time customer of Kohls. I even have my family ordering from Kohls. I am writing here to tell you that I will no longer be a Kohls customer. I will be sure to order my items from Amazon , Macy's or any other company but Kohls. I have had issues with missing packages and in correct sizes being shipped to me from Kohls. When I contact customer service they "open a case" where someone in their back office will contact me in 48 hours. That is such crap. I never get contacted in 48 hours. If I want to replace the items I can't just return it with a slip... I have to order it at price and wait for the right item to come then go to a Kohls store and return the incorrect item for my money back. Amazon provides Amazing return service (makes it super painful when I package is missing) and it's worth just shopping them to avoid the headache with you Kohls. I will no longer support your inflated prices and poor customer service. I'll take my business where the company puts the customer first.

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Mark - 2 d 1 m ago

0

I've had the same exact issues/problems! I have had issues with missing packages and incorrect item/sizes being shipped to me from Kohls. When I contact customer service they "open a case" where someone in their back office will contact me in 48 hours. That is such crap. I never get contacted in 48 hours. I've gone back and forth for over 6+ weeks with emails, and it takes them 3-4 days to even respond to an email, and they just close out the case as "resolved". They still haven't fixed the issue or problems with my missing merchandise that I paid for. I had four missing items (in a missing shipment) and Kohls told me that had to conduct an "investigation". It's been over 2 months and they still haven't responded, and still haven't reshipped the merchandise (or credited back my card). I also had over $450 in Kohls cash (that I used to purchase items) and they still haven't shipped the items! Instead they charged my credit card $450 and told me that I needed to have the items charged to my card, and that they would "credit back" to my card/account a credit. The credit never came, they STOLE my money and STOLE my Kohls cash, and I ended up having to pay THREE times for the same items (once with Kohls cash, and TWICE with real cash/debit card). I'm still missing the money that Kohls stole, and I still haven't been refunded for the missing items or credit. I'm still waiting for the "Post Sale Adjustment Ticket" (Ref # (hidden)90) for $429.20 to be credited back to my card, and they still haven't given me a refund! I paid for the original items with Kohls cash, but Kohls said they couldn't "reship" the missing items, and that I would have to pay FULL PRICE (and they charged me like double of what the items were worth when I purchased them with Kohls cash) and then they promised I would only be charged $10.06, but in the end they never refunded me the "Post Sale Adjustment Ticket" (of $429.20) and stole my money, and I still never received the previous shipment (which was paid for with Kohls cash) and instead of crediting my account (with the Kohls cash) and re-shipping the items (that I paid for with Kohls cash) instead they charged my credit card $429.20 and told me that it was just an "authorization" and that it would "fall off" and that they were NOT going to charge me, and promised that they would "adjust" the prices down to zero (because it was paid for with KOHLS CASH) and instead they fraudulently charged my credit card $429.20!! (and never gave me the Kohls cash back!!) Worst Customer Service I've EVER seem! I keep asking for a supervisor, and they just hang up on me. Not a single American working for Kohls Customer Service! I spoke with "Nick" (from Nicaragua) Empl #TKJ8WYY, and he is a supervisor at Kohls and he still hasn't fixed the problems or refunded me the money, or credited back my card, or credited me for the $450 in Kohls cash. Worst Customer service ever!! Amazon provides return service, and they don't have the "inflated prices" and poor customer service that Kohls has. I'll take my business elsewhere to Amazon, where Customer Service puts the customer first!

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Debbie lacugna - 3 d 16 h ago

5

Just wanted to give a shout out to my kohls.Theyvalwsys have great prices good sales people are always nice.I can always find what I am looking for there kohls is always my go to store thanks kohls

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Debbie lacugna - 3 d 16 h ago

0

I just want to give a shout out to kohls the people are always nice great sales good coupons and I can always find what I am looking for there kohls is always my go to store thanks kohls

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Sandra white - 3 d 20 h ago

0

Kohl's Westchase store# 557 have horrible managers and they are racist and no one in corporate cares I heard about them being racist for more than 8 month and they still there . And they talk to employees like they piece of sh..... and on the radio one manager tells another let your works do the Job on an open radio not everyone wears head sets and corporate don't care managers still there

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Wanda W - 6 d ago

0

It is so sad I have shopped at Khols for years and have been pleased until now. I purchased six electric blankets for Christmas gifts. Three of them no longer work. One was a gift for my sister who has cancer to keep her warm would have been nice if it lasted more than one week. I have spent my hard earned money and still making payment on these products that khols sold me that do not work. Like rolling down you car window and throwing out 50.00 a day for a week. I have three service order tickets out as they require me to send these blankets back. Two of them are in another state and they will have to pay to send them back to me. I still have not received the return voucher from three weeks ago and yet I'm sure getting emails reminding me of my payment due. I have cut up my khols card and will never shop there again. I'm now shopping at a place that treat their customers right. Khols you stole $203 dollars from me worse my gift to my cancer sister does not work. Shame on you. Hope your nice and toastie with my money

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Heather - 7 d 12 h ago

0

I received a NuWave air fryer for Christmas. Opened the item & it was rusted on the inside. Attempted to exchange it at my local store & they didn't have any in stock so I was not able to exchange it. I tried returning it & getting a gift card to repurchase online. I had the online order number but the customer service clerk wanted the original receipt number that started with 999, which I did not have at the time & told me that I could return it but would only get $37.99 back. WHAT!!! Same item was being sold for $149.99 online. My sister paid $129.99 Kohl's claims to have a hassle free return policy! That is far, far from the truth. They have a highway robbery policy! Luckily, my sister had the receipt number but if she didn't, Kohl's gave me 2 choices. 1. Leave with a defective product or 2. take the $37.99, which would have meant that Kohl's kept the $92 difference. $92 is a lot of money! They had no problem having someone pay $129.99 for an item and only refunding $37.99. Pure GREED!!

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Patricia - 7 d 17 h ago

This is regarding not receiving Mailers through the mail. I have been trying since June 2017 to get Mailers sent to my home. I just talked to customer service & they tell me the same thing, "They will check into it". Which nothing ever happens. In 2016 I also had the same problem, but I finally started receiving them but them they stopped. I have spend over $1500.00 this year by buying online or using my sister's mailer of 30%. I really need to know what I can do because it have been a pain.

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Michael DiBiasio - 13 d 15 h ago

1

I am a paraplegic confined to a wheelchair. I purchased a curtain rod from Kohl's.com. The rod was not packed properly and, when lifting the box on to the table, the ris flew through the end of the box damaging ,my expensive cherry kitchen cabinets.

I have placed 7 phone calls to Kohl's (including 3 to Corporate) and not one Kohl's representative has seen fit to contact me. Instead, they shuffled my complaint to the vendor who shipped the product who, in turn, shuffled it off to his insurance company.

Today, a representative from the insurance called me, took a statement, and then told me she could not guarantee a resolution because she had to investigate if the company was at fault.

I have since disputed the ENTIRE charge with American Express, pending successful resolution. Meanwhile, Kohl's has permantly lost 13 customers from my immediate and extended family. They cannot believe how Kohl's is handling this.

I am now getting ready to post a picture of myself in my wheelchair, along with the complete story, on Social Media. Hopefully, my story will inspire them to treat others with more respect.

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Anonymous - 9 d 40 m ago

I'll re-share that because Kohls sucks!

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