Information, reviews and public commentary for US companies

 

Kohls

Rating
0.587402
Web
www.kohls.com/
Address
N56 W17000 Ridgewood Dr
Menomonee Falls, WI
53051
Phone
(262) 703-7000
Fax
(262) 703-6143
Twitter IDs
@Kohls
General profile image

Shae - 24 d 6 h ago

2

Don't shop at the Kohl's store in Wayne, NJ. Tried to buy some items and stood on line as there was only one register open in the women's department. The customer at he register was having an issue. The cashier paged for assistance. A woman came and said she needs to get Michael. He was paged not once, not twice , but three times. He never showed up. The cashier requested additional cashiers for the women's area. That happened twice and no one showed up. Finally, a woman came and I asked her to try and get some help to check out customers. She said she had to help the cashier with the customer at her register. As a result, I left all my items on a counter and left the store where I will NEVER return.

kohls headquarters phone number +1-8-5-5-2-9-8-2.5.O.7......

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kohls headquarters phone number +1-8-5-5-2-9-8-2.5.O.7......

kohls headquarters phone number +1-8-5-5-2-9-8-2.5.O.7......

kohls headquarters phone number +1-8-5-5-2-9-8-2.5.O.7......

Shay

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Sue - 12 d 7 h ago

3

Well I love Kohls but today I was embarrassed by a customer service clerk. I had $40 Kohls cash which had expired over a month ago but I thought I'd be able to use it but wanted to check first. The clerk said there is a grace period 7 or 10 days (not stated anywhere in print on the back of the Kohls cash). And said "probably" wouldn't work since it was over a month old. I asked if there was a stated policy about the time frame and was told no. After I left, she LOUDLY began telling the other clerk over and over how ...it was over a month, it was over a month...like I was a big idiot. I was really embarrassed because the checkout clerks and all the customers could hear her, even when I walked a hundred feet away. It would be nice if customer service people didn't LOUDLY remark about customers and also if there was a stated policy about Kohls cash. I'd like to see it NOT__

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Brian Leek - 7 d 18 h ago

4

Kohl's has continuously ignored customer complaints about there disfunctional website. I've shopped for my grandchildrens school clothes at kohl's for the last 4yrs...every year the website won't except my order.....i have to call an associate to pkace an order ...without fail the kohl's charge website also becomes unable to process payments.....how long do consumers have to complain before Corporate fixes these issues ? They've known these I__

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ladyjane - 5 d 9 h ago

1

I whole heartly agree that their website is a joke. Round and round and round ya go.

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ladyjane - 5 d 9 h ago

1

Dear Ms. Gass, I just cancelled my account with Kohls due to poor customer service and frustration. I spoke with Lani in your customer service dept. She was difficult to understand due to poor command of the English language. I needed to get into my account to look up a purchase I had made so I could return it. While it's a joint account, they only seem to have my husbands info and he's not here for me to get his password. Over a year ago I contacted you and gave you some advice on how I see Kohl's going the same way that Mervyn's went. I stand by my comments today. In no way was Lani helpful to solve my problem, but she readily accepted the suggestion that I close the long standing account............Way to Go Kohls !!!!!

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Anonymous - 5 d 13 h ago

SOOO, they charged off my account- didn't tell me. I asked for payment plan. Now my credit score has dropped 79 points. I will be filing with BBB, Attorney General. This was a colossal error on their customer service .

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Shae - 24 d 6 h ago

2

Don't shop at the Kohl's store in Wayne, NJ. Tried to buy some items and stood on line as there was only one register open in the women's department. The customer at he register was having an issue. The cashier paged for assistance. A woman came and said she needs to get Michael. He was paged not once, not twice , but three times. He never showed up. The cashier requested additional cashiers for the women's area. That happened twice and no one showed up. Finally, a woman came and I asked her to try and get some help to check out customers. She said she had to help the cashier with the customer at her register. As a result, I left all my items on a counter and left the store where I will NEVER return.

kohls headquarters phone number +1-8-5-5-2-9-8-2.5.O.7......

kohls headquarters phone number +1-8-5-5-2-9-8-2.5.O.7......

kohls headquarters phone number +1-8-5-5-2-9-8-2.5.O.7......

kohls headquarters phone number +1-8-5-5-2-9-8-2.5.O.7......

kohls headquarters phone number +1-8-5-5-2-9-8-2.5.O.7......

kohls headquarters phone number +1-8-5-5-2-9-8-2.5.O.7......

kohls headquarters phone number +1-8-5-5-2-9-8-2.5.O.7......

kohls headquarters phone number +1-8-5-5-2-9-8-2.5.O.7......

kohls headquarters phone number +1-8-5-5-2-9-8-2.5.O.7......

kohls headquarters phone number +1-8-5-5-2-9-8-2.5.O.7......

Shay

General profile image

Sue - 12 d 7 h ago

3

Well I love Kohls but today I was embarrassed by a customer service clerk. I had $40 Kohls cash which had expired over a month ago but I thought I'd be able to use it but wanted to check first. The clerk said there is a grace period 7 or 10 days (not stated anywhere in print on the back of the Kohls cash). And said "probably" wouldn't work since it was over a month old. I asked if there was a stated policy about the time frame and was told no. After I left, she LOUDLY began telling the other clerk over and over how ...it was over a month, it was over a month...like I was a big idiot. I was really embarrassed because the checkout clerks and all the customers could hear her, even when I walked a hundred feet away. It would be nice if customer service people didn't LOUDLY remark about customers and also if there was a stated policy about Kohls cash. I'd like to see it NOT__

General profile image

Brian Leek - 7 d 18 h ago

4

Kohl's has continuously ignored customer complaints about there disfunctional website. I've shopped for my grandchildrens school clothes at kohl's for the last 4yrs...every year the website won't except my order.....i have to call an associate to pkace an order ...without fail the kohl's charge website also becomes unable to process payments.....how long do consumers have to complain before Corporate fixes these issues ? They've known these I__

General profile image

ladyjane - 5 d 9 h ago

1

I whole heartly agree that their website is a joke. Round and round and round ya go.

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Anonymous - 12 d 8 h ago

If you ever shop at the kohls in hingham ma beware of lazy lance!! He's lazy and he has no social skills

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Brian - 12 d 8 h ago

LOL, yea he is!! I don't think i've ever even seen that guy push a z-rail!!

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Anonymous - 8 d ago

Yea he sucks!! Nobody can stand him!! He thinks because he ran some stores in NYC that he's a big shot!! He also takes credit for other people's work and decisions and has no problem throwing people under the bus to get what he wants.

General profile image

Brian Leek - 10 d 4 h ago

1

Kohl's has continuously ignored customer complaints about there disfunctional website. I've shopped for my grandchildrens school clothes at kohl's for the last 4yrs...every year the website won't except my order.....i have to call an associate to pkace an order ...without fail the kohl's charge website also becomes unable to process payments.....how long do consumers have to complain before Corporate fixes these issues ? They've known these IT problems exists.

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Anonymous - 15 d 4 h ago

I am now very upset, took grandkids for school shopping, spent over 500.00 for some reason I was told I couldn't get my kohls cash that day but being in receipt on Thursday, this was a Tuesday and I could get my kohls cash, had the app and it showed 228 points in yes to you. But had to allow kohls to track me, no way, and agree that a 3rd party could gather info on me and that kohls would not be responsible for the privacy of my info.REALLY!!!!. Then I was told that the jewelry would also be on sale on Thursday I wanted to get my daughter Pearl's for her wedding , it was suppose to be 60 percent off, but come Thursday it was buy one get one half off. They have a racket going. Apyed for charge card , approved so got 30 percent of,. I have done a lot of shopping gear, but with this crap, burning the charge card. And I will not set foot in the store again. Rotten p.r skills.

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Michele - 16 d 8 h ago

0

I am canceling my Kohls card even though I have always liked shopping there. I ordered a camera for a recent trip. It did not arrive to our home until after we left so I had to go to Target to buy another one (since Kohls does not carry them in our store). The camera arrived on July 6th. We tried to return it on August 1st when we got back and they wouldn't take it due to 30 day return policy on electronics which should be August 6th. How can you return something if you don't have it from time of order and arrival of the product that is included in their 30 day policy. It is sealed and in original mailing box and they still wont take it. Said we are 2 days late from the 30 day policy. STILL SEALED AND IN ORIGINAL BOX. Now I am out 500.00 and didn't even use the 100 Kohls cash (100.00) because I knew we would have to return camera. I will never go into that store again. I talked to corporate as well as the store manager in Grand forks North Dakota to try and resolve this. now on to social media to inform everyone I know about their poor customer service. UNBELIEVEABLE

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Sue - 19 d 7 h ago

1

Well I love Kohls but today I was embarrassed by a customer service clerk. I had $40 Kohls cash which had expired over a month ago but I thought I'd be able to use it but wanted to check first. The clerk said there is a grace period 7 or 10 days (not stated anywhere in print on the back of the Kohls cash). And said "probably" wouldn't work since it was over a month old. I asked if there was a stated policy about the time frame and was told no. After I left, she LOUDLY began telling the other clerk over and over how ...it was over a month, it was over a month...like I was a big idiot. I was really embarrassed because the checkout clerks and all the customers could hear her, even when I walked a hundred feet away. It would be nice if customer service people didn't LOUDLY remark about customers and also if there was a stated policy about Kohls cash. I'd like to see it NOT expire for a year.

General profile image

Ellen Reina - 23 d 5 h ago

After working for 10 1/2 years 11 years in August, I had a death in the family. My brother passed away after a 5 year illness. I had to take 3 days off for arrangements and was told i do not not qualify for funeral days, I think this is a very poor policy for dedicated employees.

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Shae - 24 d 6 h ago

2

Don't shop at the Kohl's store in Wayne, NJ. Tried to buy some items and stood on line as there was only one register open in the women's department. The customer at he register was having an issue. The cashier paged for assistance. A woman came and said she needs to get Michael. He was paged not once, not twice , but three times. He never showed up. The cashier requested additional cashiers for the women's area. That happened twice and no one showed up. Finally, a woman came and I asked her to try and get some help to check out customers. She said she had to help the cashier with the customer at her register. As a result, I left all my items on a counter and left the store where I will NEVER return.

kohls headquarters phone number +1-8-5-5-2-9-8-2.5.O.7......

kohls headquarters phone number +1-8-5-5-2-9-8-2.5.O.7......

kohls headquarters phone number +1-8-5-5-2-9-8-2.5.O.7......

kohls headquarters phone number +1-8-5-5-2-9-8-2.5.O.7......

kohls headquarters phone number +1-8-5-5-2-9-8-2.5.O.7......

kohls headquarters phone number +1-8-5-5-2-9-8-2.5.O.7......

kohls headquarters phone number +1-8-5-5-2-9-8-2.5.O.7......

kohls headquarters phone number +1-8-5-5-2-9-8-2.5.O.7......

kohls headquarters phone number +1-8-5-5-2-9-8-2.5.O.7......

kohls headquarters phone number +1-8-5-5-2-9-8-2.5.O.7......

Shay

General profile image

Shay - 24 d 8 h ago

0

Don't shop at the Kohl's store in Wayne, NJ. Tried to buy some items and stood on line as there was only one register open in the women's department. The customer at he register was having an issue. The cashier paged for assistance. A woman came and said she needs to get Michael. He was paged not once, not twice , but three times. He never showed up. The cashier requested additional cashiers for the women's area. That happened twice and no one showed up. Finally, a woman came and I asked her to try and get some help to check out customers. She said she had to help the cashier with the customer at her register. As a result, I left all my items on a counter and left the store where I will NEVER return. They are not the only game in town.

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Julie - 25 d 29 m ago

5

The lady in shoes was very helpful, She took her time helping me and ordering a different pair online. Her name was Jennifer Mc.

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Sally Hutson - 27 d ago

I have gone to several Kohl's stores in the San Jose area to buy Clarks Breeze Sea sandals advertised in your sales flyer July 12--21. I was told they did not have them. So finally I went online to order them but alas--they are not available. I need 2pairs of black Breeze Sea sandals size 8 med. the price in the flyer is $33.99 (utilizing a promo code: DIVING15.). Can you tell me when they become available and send me a "rain" check for the same price. I am in my mid-eighties and this has been a very frustrating quest. I really appreciate any help you can give me. Thank you, Sally Hutson (hidden). (hidden)

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Anonymous - 29 d 11 h ago

5

Two nights ago we had a power failure due to a storm in our Lebanon area. It is important for me to let you know the extreme professionalism and care that was exhibited my our manager on duty David. He acted quickly and took care of all questions/problems. Was able to turn computers to a cash only transaction and had employees greet customers and letting them know that computers were down aside from cash. Overall customers were understanding and knew we certainly can't fight Mother Nature! Our store stayed open, we put many items on hold until computers came up (unless cash transaction) and my fellow employees were helpful and gracious. I can't stress enough how proud I am to be working at our Kohl's with the extreme dedication and thoughtfulness with all Managers and fellow employees!

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T.G - 59 d 8 h ago

1

Just moved to Grand Junction, Co and I decided to go shopping for some much needed home items at Kohl's. I LOVE the Kohl's in my home town! I was in their store for longer than an hour and SEVERAL store associates walked by me and didn't say one word or even ask if I needed any help. Very unfriendly store and associates. Maybe they don't like black people in this particular location?????

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Anonymous - 34 d ago

I'm white and they act the same exact way in Louisville, Ky! Horrible customer service, more like no customer service!! I refuse to shop there!

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Not racist just rude - 34 d ago

I'm white and get the same treatment in the Chattanooga store.

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Anonymous - 34 d 13 s ago

1

Everytime we go in a Louisville store, it is dirty and there is absolutely NO customer service. We are never greeted. When my girls were trying on clothes, several times, the worker in that area doesn't even speak. I will not shop at Khol's again.

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William Chobanian - 34 d 7 h ago

1

I am writing on behalf of my wonderful wife Brenda. For 7 days she had tried to sign in with her I Phone and I Pad but to no avail! I took her to the store at Charleston Crossing in Las Vegas, Nevada and a sweet girl (Page), helped her set up a new password and did get her signed in with it.This was yesterday 07/13/2019. Today she tried to sign in with the new password but she could not get in. We followed the instructions to put in a new password, but for 5 times, after following the address given we entered it only to be told that the session had lapsed "please try again!!!!!! After she got her blood pressure high she called customer service who was not very helpful! Finally she called a live, living person, (what a concept!), she ordered what she wanted and it will be delivered! I wonder, does this happen often to people our age, (80) or is it just us? What ever, I feel that your technical people should figure a better way for the elderly to log in without having to jump hoops and never have success????

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Michelle - 42 d 14 h ago

4

I LOVE Kohl's and enjoy shopping in their stores. I do have one criticism. Please stop mailing your catalogs in plastic! I understand that you want to bundle them together, but with the world's issues with plastic is it really necessary? Please consider our environment. Thanks so much.

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