Hi my name is Jean Guilbault, I worked part time seasonal last year and the managers name was Kat (I'm sure a nickname). I worked in the Home department and loved it! I applied again this year 2017 and had an interview on October 2nd with Brittany, The store in Stoughton MA WAS hiring, Brittany did tell me,there was a new manager named Christine,' however she was on vacation, I waited a few weeks and I called her inquiring about a job, she was very rude and said' were all set!
My Mom was shopping the other day and told me ' Kohls IS HIRING? I called Christine today 11/19/17 and asked,her about that, She said I would have to reapply as people,have quit (wonder why)! She said it was mandatory to work both Saturday and Sunday and if I reapplied it would be hours until,1am? Again she was not friendly and really didn't care that I would love to return but not work til,1am' she obviously didnt,care
So if your wondering why people,have quit there's your answer
There are no words to describe the experience I just had...TERRIBLE, TERRIBLE oh, and, did I say TERRIBLE? I wasted over an hour trying to place my order, first on my computer, and then by phone. The site would not allow a gifting address, finally had to resort to have it sent to my address. Kohl's this is the beginning of Christmas season, do you want the business or not? Don't you know its time to Make America Great Again.? How about you bring your phone representatives back to the good, old USA ?
Oh my goodness i am laughibg so hard.
No offense to all of the internationals working in call centers...
I have traveled to 2 natiobs.
I did work at Kohls and it took more than 3 people. 2 of which I had trouble understanding to answer a simple credit ca4d question when it prompted me to call.
I went to another tegidter to ring up his one item with a coupon, and he left.
I felt bad for him and understood jis frustration.
Order online for first time. Will never do it again. 4 times now wrong item shipped . Spending more time on phone then if would just drive to Macy's and picked up jacket. Would been worth the 10 bucks more no aggravation
I had the same experience! I ordered Workout pants for my son and received two small Christmas towels, that were very tacky. I was given a credit on my charge but then still had to pay $9.49 for Shipping?????? they made the mistake so why should I pay for anything. I am the one who has to go back to their store to return the tacky towels. Maybe they have people who are filling the orders who cannot read? I will never shop Kohls again!!
Made a return on October 15, 2017 and of $127.98... the customer service person told me I would receive a corporate refund between 5 and 7 days. I received two weeks later a merchandise credit to use online or at the store. Well tonight November 18 I tried to use the merchandise credit on christmas things to find out that the balance we zero and no one at any store could help me. How do you send a customer and card with a a zero balance. How embarrasing is this to me.
Before you finalize your sale at the register, ASK the clerk if you have purchased any items that have a lesser return amount than you paid for the item. I purchased an item for $86, my sales slip says return amount is $71.90 - really? Why? I did not use any coupons or promotions, I purchase and paid for what the item was selling for. I have contacted the VT Attorney General's Office with regard to this, which I feel is an unfair practice. I will never return to that store for any reason, I will drive further for other options.
I visited the Richland Washington location this evening. Unfortunately I've grown a bit accustomed to the lack of customer service with every visit. Never has one employee asked if they could help with anything. In the past I've tried to get help in the beauty/cosmetics department. No such luck! This evening took the cake. I went to check out and the young man who i believe his name was Ryan. Said not one word to me as i placed my items on the stand. He apparently was to busy talking to a co-worker on his head set. I at first thought it was he was on his phone. Until he finally decided to explain to me, that he was arguing with a co-worker about music . Then he non shilauntly went about with his conversation with whom ever he was talking too.... Im in the customer service industry myself. It took everything in me to not unload on this boy. His lack of customer service and respect was absolutely dumbfounding . I would never blatenly not acknowledge a customer. A simple hello is all it really takes!
THE WORST CUSTOMER SERVICE EVER!! They outsource the calls...they lie about refunding your money for returns...they barely speak English and lie by saying they need to e-mail the returns department....they delete notes on your account form previous calls..It's been over a month and still no return credit..BUYER BEWARE..Look at their facebook page ,you will see thousands of negative experiences and complaints!!
After reading some of the more recent comments below, it seems that Kohls is no longer a store that cares about its customers. After 3weeks, I'm still waiting for some sort of corporate reply from an incident at their store in Westminster, MD in which my hand was cut while trying on a pair of slacks. Not too serious of an injury, but at the time I could find no employees who could perhaps find me a bandage. The women who was acting-manager that day was willing to give me a 30% discount (of course most of us see that offer about once a month) and assured me that someone would contact me. As described by many other dissatisfied customers, a phone call did no good (cut off after 15 minutes and never answered when attempting to reconnect right after). It seems that legal action may be my only recourse.
Just got off of live chat....outsourced, may I say. I asked a simple question....was the FoodSaver Brand excluded from the 20%discount coupon? I did not see it on the exclusion list. It took Sudeep 10 minutes before I got an answer of ...call customer service. Frustration! Does anyone of Corporate even look at these reviews?
Been on and off with Them. Theit knowledge of anything but changing You Money is worse then poor.
Totally pisesed off ordered item was shipped wrong called had drive out of way bring back to store. Online said they will Ship right one. Got it again was wrong. Called was told item re ordered and they will pick it up with call tag. They sent call tag to wring address took 2 days to figure out why UPS said package was refused was nothing at that address. Just god order in for 4th time. Still not right size. And still have package that was suppose be picked up over 4 days ago. And try call anyone in USA for help at corporate. They just never answer do not care about customer service. And try talk to online customer service. They have no way to figure out what's going on. Just same pre written responses. And when asked to be transferred to someone in USA was sent to Central America This was the first time used Khols online. What a pain in ass it is. So glad I am a valued customer. Since now will be spending more that money elsewhere.
try sending promo's on time, not a day late so you can't use them and get some American operaters we can understand.
Since I couldn't find one place to email corporate headquarters I will have to do it here. In the two sales brochures I received yesterday on page 8 of one and 21 of the other I saw pictures of two young women in poses which were definitely more intimate than those of just friends. Since the LGBQXYZ crowd get to be offended by everything I think I have a right to be offended also. Everyone is trying to push this agenda for a group that represents 3% of the population and make it seem mainstream. If I continue to see this happening in your sales brochures I will let my 17 year account with Kohl's go the way of my Target charge card. I haven't shopped at that store since 8 or so years ago they took "Christmas" out of their sales brochures. They lost business then reinstated somewhat but I still cut up my card.
Ordered on line last night. Recieved an email thanking me for my order. Hours later got an email saying they could not fulfull my order and gave a phone number to call. I called the number and got Donna emp# 7446. She wanted my credit card number, which I am not comfortable giving over the phone. She laughed and said that when people act like I do, they are normally the fraudulent ones! I gave her my order number, my shipping address, billing address, email, and phone number. She said if I didnt give her the last 4 of my credit card she woudnt give me any information.I asked to speak to a supervisor. I was put on hold for over 10 minutes when she came back on the line, laughing again and said the supervisor was coming. The music in the background was gone and after several minutes I hung up. Supervisor Brian called me back later. Emp# 1822647. I gave him all the same information, again he said it wasnt enough information. Again, I only wanted to know why my order couldn't be filled. Was it out of stock? He said he couldnt give me that information. REALLY??? If I entered a wrong number for the credit card, just say it was a credit card error. NO, he couldnt tell me anything. I wasnt asking for specifics, only general info on why my order couldnt be filled. My biggest problem was the way Donna treated me (Im sure that is not her real name nor employee number) I don't need to order through Kohls, as this product is available many other places. I have never ordered through them and never will again.
I had a bad experience at your Champaign store yesterday while trying to purchase some cloths. I wrote a check for $152.57. ( I don't use a credit card unless I have to.) My check was rejected by Certesv Check Service. The clerk said it might be rejected due to the amount. I have purchased most of my cloths at this store since it opened many years ago. On October 6, 2017 I wrote a check for cloths in the amount of $116.16. The clerk said I needed to use my credit card or pay cash.(She was very nice) I rejected this and left the store, going to Bergners, where I purchased merchandise that I liked better than what I was getting at your store. I guarantee you the check I wrote was good. This morning I called Certesv Check Service to find out the problem. After giving the person all the information she needed, she told me I would have to call back 3 or 4 hours later as they were having computer problems. I don't think I was getting the entire truth. I have a very good credit rating and if you and Certesy Checking are trying to ruin it, I will take other actions. I am also through with Kohl's.
This is the worst store in the world. Customer Service is so bad. Paid for my item 2 weeks ago. They put multiple labels on the package and it is floating around somewhere and all they will do is say we will open a case. Well they already did that and nothing. If they had even a quarter of the customer service that Amazon does I would have my curtains because Amazon would just send me more curtains and they would try to figure out what went wrong and not have me waiting for weeks.
I have a complaint ,,,I had a stroke which limits my walking very far and standing at periods of time when shopping ,,,but I had not been shopping before you have handicap parking but you have no handicap electric shopping carts to ride in ..You only have 2 wheel chairs but having a stroke you only have one good side to use and can not push myself and I know I am not the only one with this problem and with Christmas coming I would like to shop at your store but right now its not possible. It's discriminating toward handicap people.. Please correct this problem for future shoppers
"Discrimination" is not the issue...I wish people would choke on that word. The issue is bad business practices. Kohls is not the only department store. Take your business elsewhere. When they go out of business for being stupid and making bad choices, the people who are making these bad choices will most likely not accept responsibility and will look for someone else to blame. Such people are not discriminating against handicapped people--they just don't give a rat's hat. What they care about is their checks and bonuses.
I have ready some comments that have been posted by employees themselves and OMG they Don't care one bit. It's so sad. I am taking my money and spend it elsewhere. They don't deserve us as customers.
Kohls customer service is horrible, I placed an order on 10/15/17 received an email and a label was created with a delivery date and still have not received my merchandise, Called customer service and they put in a incident # and filed the report, I get a response back that they cannot find the package with the tracking number but if I can wait until the 30th to see if package comes. Here it is Nov 1, and still no package called tonight get a rep. who had me on hold for over 40 minutes and keep telling me to hold on, she will cancel and reorder the product with all the discounts as the original order. Next thing I hear is the rep and another customer service rep. conversing in Spanish about my order. and the disconnects me. What incompetent workers they hire!! And they should get another courier to handle this shipping, looks like UPS and creating labels is not working.
They are idiots!!!!
I have been a Kohl's customer for a few years now. Until about a few weeks ago when I paid my balance in full which was 340 dollars and they decided to take out of my account another 340 dollars a few days later. I called them the moment I noticed my account was charged almost 700 dollars. I spoke to a rep who acted like she didn't care about the situation and just said... I'll put a note on here and you have to wait 2 to 4 weeks to get a refund. I didn't agree with it but I said ok whatever if those are their rules then what the heck can I do. Waited a few days and I called back to find the status and also because a part of me was telling me to just call to make sure the first rep did what she said she would do. Well no, apparently the second rep I spoke with said he couldn't find any notes regarding a check being written for the 340. Then he made a comment saying "well why don't you just spend 340 at kohls since you have more credit available." I said umm no I want my check for 340, what makes you think I want to spend another 340 at Kohl's. At this point I was already upset I said this needs to be resolved now I don't care what you have to do. Well it's been 2 1/2 weeks and still nothing. I called 2 days ago to check the status and the rep said it was "in the works" and that I've been calling a lot of times regarding the same issue. I told him, "excuse me but I can call as many times as I want when it is regarding my money" he laughed and just said "well like I said, it's in the works" at this point I was furious. Not everyone is ok with taking 680 from their account and waiting weeks to get it back. I will not ever step at a Kohl's ever again. Their customer service is horrible. And I will NOT let them act stupid and keep $340 dollars of mine.
I think Kohl's is a mediocre company at best; however, I recently went to one of their stores in Indianapolis, IN, where I live. Their online kiosk ordering system is a joke--even the manager had a hard time working through the process. The manager's name is Cheryl. In addition to Cheryl, a woman named Chris who works in the customer service department helped me. The store itself isn't much, but these two women are amazing and would be a credit to any company where they might work. Fantastic people! They were both a great help to me. Thanks to them!!!!!