Information, reviews and public commentary for US companies

 

Kohls

Rating
0.763496
Web
www.kohls.com/
Address
N56 W17000 Ridgewood Dr
Menomonee Falls, WI
53051
Phone
(262) 703-7000
Fax
(262) 703-6143
Twitter IDs
@Kohls
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I am shocked at the lack of disservice that I have received in my contact with Kohl's customer service! I expected more from Kohl's. This is my situation! I have had to take the time to contact Kohl's 4 times since March and I still don't have any resolution. Kohls.^^H#E#A#D#Q#U#A#R#T#E#R#S^^+1;8;8;8'234:2:9:9'9 Kohls.^^PHONE^^NUMBER^^1;8;8;8'234:2:9:9'9 Kohls.^^H#E#A#D#Q#U#A#R#T#E#R#S^^+1;8;8;8'234:2:9:9'9 Kohls.^^PHONE^^NUMBER^^1;8;8;8'234:2:9:9'9 Kohls.^^H#E#A#D#Q#U#A#R#T#E#R#S^^+1;8;8;8'234:2:9:9'9 Kohls.^^PHONE^^NUMBER^^1;8;8;8'234:2:9:9'9 Kohls.^^H#E#A#D#Q#U#A#R#T#E#R#S^^+1;8;8;8'234:2:9:9'9 Kohls.^^PHONE^^NUMBER^^1;8;8;8'234:2:9:9'9 Kohls.^^H#E#A#D#Q#U#A#R#T#E#R#S^^+1;8;8;8'234:2:9:9'9 Kohls.^^PHONE^^NUMBER^^1;8;8;8'234:2:9:9'9 - 67 d 5 h ago

I am shocked at the lack of disservice that I have received in my contact with Kohl's customer service! I expected more from Kohl's. This is my situation! I have had to take the time to contact Kohl's 4 times since March and I still don't have any resolution.

m ,m ,m,m

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Anonymous - 67 d 23 h ago

e store manager at the Hingham Ma Kohl's location is having the time of his life sitting on his butt at home in quarantine doing nothing!! That's pretty much what he does at his store anyw..,.,..,.,

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Anonymous - 66 d 6 h ago

Very helpful! Long wait though., ., ., ., ., ., . ., . . .,

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Anonymous - 63 d 6 h ago

y has become, they close your card without even notifying you, when you speak with someone in customer service they lie to you or also if you are on the phone with them they put you on hold and then you get hung up on after even waiting 20 mins to speak with someone, the laziness within this company sucks, even when i go into a store the store looks like shit nobody has a dam clue what the hell is going on, i finally spoke with a very nice man in texas and did his best to get me in touch with a supervisor, when he finally transferred me i thought i was going to speak with her immediately, but no i got a dam voicemail, this company needs to move all of its offices to the southern states, at least when you reach the south you can at least speak with someone who has a clue on how to speak with people, Wisconsin people who work for kohl you suck and don't have a clue as to what you are doing there, how dose it feel to w., ., ., .,., ., '; '; '; ] [ ][ ][ ][ ][

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Anonymous - 57 d 14 s ago

y and Kohl's would not honor my Kohl's cash I received March 23-March 29 because it was expired. I asked the clerk why since it was during COID-19 and she responded that I should have bought something on line., , . ,. ., ., .,

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Natalie Anderson - 12 d 17 h ago

0

That is NOT TRUE! Kohls honered my Kohls cash from Covid. They sent out a letter saying they would do so!

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Anonymous - 54 d 19 h ago

ave ever encountered. Off shore Customer Service is horrid. Can't understand them. They really don't know the process I am inquiring about. They just read from a script. Anything that is not scripted cannot be answered by them. I have a complicated issue that I'm sure Customer Service cannot provide me answers nor proper referrals. Referrals I've contacted just replicate what I said about Custom., ., ., . , ., ., ., . , ., ., ., . ,

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Anonymous - 41 d 7 h ago

4 days to place and order I'm on the phone on hold forever. I've called 50 times . ! This is horrible customer service! Can't get a call back. I ordered a carpet cleaning and it came broke . The lady who didn't speak English said to return it and I would be able to get a new one just call back. Well I've done that 50 times . I expected so much more from kohl's. I will be clo., , ., .,., .

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Anonymous - 39 d ago

Kohls cash , from a return i made, expired end of March. Yes they extended it. Til apr. 11th ??, but what good is that, still on Government order of stay at home, my area just opening up today June 5. To tell us we could of used it on line is highway robbery, then charge S&H on top of it, made to buy items we may not even want!!! Even wrote to corporate office 1 1/2 was ago, no response. Such a large cHAIN YOU THINK THEY WOULD RESPECT THEIR CUSTOMERS........NOT!!!!! I'm cutting up . ., .,., .,

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Anonymous - 28 d 7 h ago

v..,ad quite an issue. I was told by Temekia at your Call center in Texas on 06/14/2020 that my order had not been placed on 06/12/2020.

I did speak with Nes at the Corp. hdqts in Wi. He did take an extra stop and got everything corrected! I really wish too deal and speak with Tomnkia's Supervisor/manager. This has been a total mess and thanks to the extra step Nes took to help means get this all straightened out. He deserved a metal! Thank you!

Please see that this was dealt with Tomekia and if I could get the information as to how this problem was handled. I will not be ordering online neither will I be shopping online with Kohls for some time if ever again.,.., ., ., .,.

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Anonymous - 25 d 7 h ago

up to me closely (I read her name rage Anastasia )to my face and says you need to get in line or leave and before I could say I'm getting in line she says the same thing LOUDER and moves closer .I then say loudly as her you better watch who your talking to ! You don't need to talk to me rude and disrespectful because I'm not talking to you that way so stop .an I began to walk in line by my friend .she then turns to security and says SECURITY SHE NEEDS TO LEAVE! I said I'm not leaving I'm going to stand in line with my friend and purchase my items and we will leave when done like we planned and she began saying loudly you need to leave .we made our purchase with Alexandra who was amazing and warm and kind and we left the store .if it wasn't for her the whole store sadly would've left a bad impression .right now in society emotions are high and a lot of things are happening to African Americans .This situation could've went a lot of different ways but I thank god it went this way and I handled myself calmly because I know who I am .NO ONE DESERVED HOW SHE TREATED ME NO ONE .I DONT CARE WHAT COLOR YOU ARE .To go in a store and get profiled and told to leave a store when I was abiding by the rules angered me ,to be treated unfairly .I grew up going to this exact kohl's my whole life .sadly there were people in line in the store who saw this I turned to them and said I'm sorry for raising my voice because I don't like this kind of stuff 3 customers said it wasn't ok the way she treated you nor spoke to you please don't apologize .YOU CANT treat people that way ,even if your tired the stores closing ect .an kohl's she is a

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Anonymous - 21 d 20 h ago

essage. I do not like putting comments on businesses, but sometimes a shopping experience just leaves a mark and you need to let others know so that they are aware, first off. DO NOT GO TO SHOP at the kohls in SACRAMENTO, Natomas!!! A tall black male employee was being very loud and rude to someone that may have been taking stuff and was rude to my husband just telling him one suggestion. this tall black man who was yelling at this person to "get back to the fucking corner" and he had the gentleman take stuff out from his coat and the security started pulling socks from the mans backpack out and threw his backpack to the floor. My husband and I whom are both retired going shopping quite a bit so we understand taking things that do not belong to one another is wrong but there is a line that was crossed. My son filmed the gentleman with the items and the security guard, but when my husband asked the security guard to please stop shouting and cursing because he was going to make a complaint because there was young kids near us, he yelled at my husband, "do it then motherfucker, this is my job!" I pulled my husband away and told him to not keep at it. We felt scared and told one of the female clerks who saw with us. I told my son to not film the security guard anymore because we did not know what he would say to us. He stood by the door and watched us leave, never have we been treated like this before. this is not the first time we have seen something like this before. This seems to be a normal trend at kohls and walmart!!! Teach your security about control!!,,., . ., . ;;l;

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Anonymous - 19 d 5 h ago

We have space and need for a kohl's in Vero beac.., ., . .,,. ,.

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Anonymous - 15 d 26 s ago

i want to know kohls/corporate is denying access to their store is you have a medical issue ? it seems your enterance oeople sre becoming more agressive. i was just told to leave by a store manager at your stoughton ma., store. reason being my medical condition prevents me from

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ANYONE IN CHARGE? - 8 d 22 h ago

As a business owner I find it unacceptable KOHLS does not have sufficient customer service policy in place to enable them to resolve issues when applicable and retain a good customer. If the only way KOHLS can manage their CUSTOMER SERVICE restricts them from resolving a customer's problem THERE NEEDS TO BE SOMEONE OF AUTHORITY TO REACH OUT TO AT KOHLS !!!

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Anonymous - 14 d 22 h ago

hy you need a coupon now for free shipping? I do all my shopping on line so this will only make me seek other stores with free shipping especially when I spend good money at Kohl's! I think this is horribl.,..,, .

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Natalie Anderson - 12 d 17 h ago

I have had the same problem, VERY POOR CUSTOMER SERVICE!!! It doesn't help that the customer service is located in the Phillipines! I asked repeatedly for a supervisor which the employee refused to connect me with, employee- Joe #0501. I don't believe that the company has been refunding me for returns and other credits such as shipping I was wrongly charged for.

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Anonymous - 11 d 6 h ago

ent to kohls to make a return

manager would not let me make the return because of a medical issue that prevents me from attaching mask to my face I can hold it up to my face. I was laughed at humiliated and was thrown out of said store.

I was told by manager GOOD LUCK IN GETTING ANY HELP then laughed at again

every other time there has been no problem

WHAT IS THE ISSUE WITH THIS MANAGER, DID HE FEEL LIKE A BIG G

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Anonymous - 11 d ago

i want to know kohls/corporate is denying access to their store is you have a medical issue ? it seems your enterance oeople sre becoming more agressive. i was just told to leave by a store manager at your stoughton ma., store. reason being my medical condition prevents me from attaching the mask to my face,( i can hokf it close to my face) your manager was exremely aggressive ruid and thought this was a joke. the joke would have been on him snd your compsny if i had s panic attack and started chocking.

CORPORATE AND STORES I HOPE ...,,.,.,

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Anonymous - 7 d ago

fternoon, I am a concerned customer writing to complain about your store in Westampton NJ. I overheard a manager (Marlene) state that she was responsible for "driving the slave bus today".

I am shocked that this type of behavior. The employees of the store were visibly upset. When I asked to speak to the manager she said "I am the manager".

Reply

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Anonymous - 7 h ago

r today I will never be a customer of your establishment again. I was lied to about a purchase I made 9 months ago and was told my purchase would be paid off in that 9 months. I called today to see how much I had left to pay only to be told I had 9 more months to go. When I asked what the pay off would be, I was quoted $327.94. When I went in to pay for it in full, the employee said it was $397.27 when I questioned it, the employee basically told me to shut up and try to understand. He made me feel stupid. Needless to say I got the pay off $327.94 . I told him before I left I do understand if it was explained to me correctly. His name is Joe B. And he works at your rent a center in Decatur.. ., ., . . ., .,. ,.,

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California Concerned Citizen - 17 h 41 m ago

2

I am concerned with the lack of regard towards employees and the public is not following safety guidelines for COVID 19. I hope the shut down here in California as of the last mandate for today July 13. They need to plan better the re opening and mandate Masks and the number of people in the stores. They need to enforce.

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I am shocked at the lack of disservice that I have received in my contact with Kohl's customer service! I expected more from Kohl's. This is my situation! I have had to take the time to contact Kohl's 4 times since March and I still don't have any resolution. Kohls.^^H#E#A#D#Q#U#A#R#T#E#R#S^^+1;8;8;8'234:2:9:9'9 Kohls.^^PHONE^^NUMBER^^1;8;8;8'234:2:9:9'9 Kohls.^^H#E#A#D#Q#U#A#R#T#E#R#S^^+1;8;8;8'234:2:9:9'9 Kohls.^^PHONE^^NUMBER^^1;8;8;8'234:2:9:9'9 Kohls.^^H#E#A#D#Q#U#A#R#T#E#R#S^^+1;8;8;8'234:2:9:9'9 Kohls.^^PHONE^^NUMBER^^1;8;8;8'234:2:9:9'9 Kohls.^^H#E#A#D#Q#U#A#R#T#E#R#S^^+1;8;8;8'234:2:9:9'9 Kohls.^^PHONE^^NUMBER^^1;8;8;8'234:2:9:9'9 Kohls.^^H#E#A#D#Q#U#A#R#T#E#R#S^^+1;8;8;8'234:2:9:9'9 Kohls.^^PHONE^^NUMBER^^1;8;8;8'234:2:9:9'9 - 67 d 5 h ago

I am shocked at the lack of disservice that I have received in my contact with Kohl's customer service! I expected more from Kohl's. This is my situation! I have had to take the time to contact Kohl's 4 times since March and I still don't have any resolution.

m ,m ,m,m

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Anonymous - 67 d 23 h ago

e store manager at the Hingham Ma Kohl's location is having the time of his life sitting on his butt at home in quarantine doing nothing!! That's pretty much what he does at his store anyw..,.,..,.,

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Anonymous - 66 d 6 h ago

Very helpful! Long wait though., ., ., ., ., ., . ., . . .,

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Anonymous - 63 d 6 h ago

y has become, they close your card without even notifying you, when you speak with someone in customer service they lie to you or also if you are on the phone with them they put you on hold and then you get hung up on after even waiting 20 mins to speak with someone, the laziness within this company sucks, even when i go into a store the store looks like shit nobody has a dam clue what the hell is going on, i finally spoke with a very nice man in texas and did his best to get me in touch with a supervisor, when he finally transferred me i thought i was going to speak with her immediately, but no i got a dam voicemail, this company needs to move all of its offices to the southern states, at least when you reach the south you can at least speak with someone who has a clue on how to speak with people, Wisconsin people who work for kohl you suck and don't have a clue as to what you are doing there, how dose it feel to w., ., ., .,., ., '; '; '; ] [ ][ ][ ][ ][

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Anonymous - 57 d 14 s ago

y and Kohl's would not honor my Kohl's cash I received March 23-March 29 because it was expired. I asked the clerk why since it was during COID-19 and she responded that I should have bought something on line., , . ,. ., ., .,

General profile image

Natalie Anderson - 12 d 17 h ago

0

That is NOT TRUE! Kohls honered my Kohls cash from Covid. They sent out a letter saying they would do so!

General profile image

Anonymous - 54 d 19 h ago

ave ever encountered. Off shore Customer Service is horrid. Can't understand them. They really don't know the process I am inquiring about. They just read from a script. Anything that is not scripted cannot be answered by them. I have a complicated issue that I'm sure Customer Service cannot provide me answers nor proper referrals. Referrals I've contacted just replicate what I said about Custom., ., ., . , ., ., ., . , ., ., ., . ,

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Anonymous - 41 d 7 h ago

4 days to place and order I'm on the phone on hold forever. I've called 50 times . ! This is horrible customer service! Can't get a call back. I ordered a carpet cleaning and it came broke . The lady who didn't speak English said to return it and I would be able to get a new one just call back. Well I've done that 50 times . I expected so much more from kohl's. I will be clo., , ., .,., .

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Anonymous - 39 d ago

Kohls cash , from a return i made, expired end of March. Yes they extended it. Til apr. 11th ??, but what good is that, still on Government order of stay at home, my area just opening up today June 5. To tell us we could of used it on line is highway robbery, then charge S&H on top of it, made to buy items we may not even want!!! Even wrote to corporate office 1 1/2 was ago, no response. Such a large cHAIN YOU THINK THEY WOULD RESPECT THEIR CUSTOMERS........NOT!!!!! I'm cutting up . ., .,., .,

General profile image

Anonymous - 28 d 7 h ago

v..,ad quite an issue. I was told by Temekia at your Call center in Texas on 06/14/2020 that my order had not been placed on 06/12/2020.

I did speak with Nes at the Corp. hdqts in Wi. He did take an extra stop and got everything corrected! I really wish too deal and speak with Tomnkia's Supervisor/manager. This has been a total mess and thanks to the extra step Nes took to help means get this all straightened out. He deserved a metal! Thank you!

Please see that this was dealt with Tomekia and if I could get the information as to how this problem was handled. I will not be ordering online neither will I be shopping online with Kohls for some time if ever again.,.., ., ., .,.

General profile image

Anonymous - 25 d 7 h ago

up to me closely (I read her name rage Anastasia )to my face and says you need to get in line or leave and before I could say I'm getting in line she says the same thing LOUDER and moves closer .I then say loudly as her you better watch who your talking to ! You don't need to talk to me rude and disrespectful because I'm not talking to you that way so stop .an I began to walk in line by my friend .she then turns to security and says SECURITY SHE NEEDS TO LEAVE! I said I'm not leaving I'm going to stand in line with my friend and purchase my items and we will leave when done like we planned and she began saying loudly you need to leave .we made our purchase with Alexandra who was amazing and warm and kind and we left the store .if it wasn't for her the whole store sadly would've left a bad impression .right now in society emotions are high and a lot of things are happening to African Americans .This situation could've went a lot of different ways but I thank god it went this way and I handled myself calmly because I know who I am .NO ONE DESERVED HOW SHE TREATED ME NO ONE .I DONT CARE WHAT COLOR YOU ARE .To go in a store and get profiled and told to leave a store when I was abiding by the rules angered me ,to be treated unfairly .I grew up going to this exact kohl's my whole life .sadly there were people in line in the store who saw this I turned to them and said I'm sorry for raising my voice because I don't like this kind of stuff 3 customers said it wasn't ok the way she treated you nor spoke to you please don't apologize .YOU CANT treat people that way ,even if your tired the stores closing ect .an kohl's she is a

General profile image

Anonymous - 21 d 20 h ago

essage. I do not like putting comments on businesses, but sometimes a shopping experience just leaves a mark and you need to let others know so that they are aware, first off. DO NOT GO TO SHOP at the kohls in SACRAMENTO, Natomas!!! A tall black male employee was being very loud and rude to someone that may have been taking stuff and was rude to my husband just telling him one suggestion. this tall black man who was yelling at this person to "get back to the fucking corner" and he had the gentleman take stuff out from his coat and the security started pulling socks from the mans backpack out and threw his backpack to the floor. My husband and I whom are both retired going shopping quite a bit so we understand taking things that do not belong to one another is wrong but there is a line that was crossed. My son filmed the gentleman with the items and the security guard, but when my husband asked the security guard to please stop shouting and cursing because he was going to make a complaint because there was young kids near us, he yelled at my husband, "do it then motherfucker, this is my job!" I pulled my husband away and told him to not keep at it. We felt scared and told one of the female clerks who saw with us. I told my son to not film the security guard anymore because we did not know what he would say to us. He stood by the door and watched us leave, never have we been treated like this before. this is not the first time we have seen something like this before. This seems to be a normal trend at kohls and walmart!!! Teach your security about control!!,,., . ., . ;;l;

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Anonymous - 19 d 5 h ago

We have space and need for a kohl's in Vero beac.., ., . .,,. ,.

General profile image

Anonymous - 15 d 26 s ago

i want to know kohls/corporate is denying access to their store is you have a medical issue ? it seems your enterance oeople sre becoming more agressive. i was just told to leave by a store manager at your stoughton ma., store. reason being my medical condition prevents me from

General profile image

ANYONE IN CHARGE? - 8 d 22 h ago

As a business owner I find it unacceptable KOHLS does not have sufficient customer service policy in place to enable them to resolve issues when applicable and retain a good customer. If the only way KOHLS can manage their CUSTOMER SERVICE restricts them from resolving a customer's problem THERE NEEDS TO BE SOMEONE OF AUTHORITY TO REACH OUT TO AT KOHLS !!!

General profile image

Anonymous - 14 d 22 h ago

hy you need a coupon now for free shipping? I do all my shopping on line so this will only make me seek other stores with free shipping especially when I spend good money at Kohl's! I think this is horribl.,..,, .

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Natalie Anderson - 12 d 17 h ago

I have had the same problem, VERY POOR CUSTOMER SERVICE!!! It doesn't help that the customer service is located in the Phillipines! I asked repeatedly for a supervisor which the employee refused to connect me with, employee- Joe #0501. I don't believe that the company has been refunding me for returns and other credits such as shipping I was wrongly charged for.

General profile image

Anonymous - 11 d 6 h ago

ent to kohls to make a return

manager would not let me make the return because of a medical issue that prevents me from attaching mask to my face I can hold it up to my face. I was laughed at humiliated and was thrown out of said store.

I was told by manager GOOD LUCK IN GETTING ANY HELP then laughed at again

every other time there has been no problem

WHAT IS THE ISSUE WITH THIS MANAGER, DID HE FEEL LIKE A BIG G

General profile image

Anonymous - 11 d ago

i want to know kohls/corporate is denying access to their store is you have a medical issue ? it seems your enterance oeople sre becoming more agressive. i was just told to leave by a store manager at your stoughton ma., store. reason being my medical condition prevents me from attaching the mask to my face,( i can hokf it close to my face) your manager was exremely aggressive ruid and thought this was a joke. the joke would have been on him snd your compsny if i had s panic attack and started chocking.

CORPORATE AND STORES I HOPE ...,,.,.,

General profile image

Anonymous - 7 d ago

fternoon, I am a concerned customer writing to complain about your store in Westampton NJ. I overheard a manager (Marlene) state that she was responsible for "driving the slave bus today".

I am shocked that this type of behavior. The employees of the store were visibly upset. When I asked to speak to the manager she said "I am the manager".

Reply

General profile image

Anonymous - 7 h ago

r today I will never be a customer of your establishment again. I was lied to about a purchase I made 9 months ago and was told my purchase would be paid off in that 9 months. I called today to see how much I had left to pay only to be told I had 9 more months to go. When I asked what the pay off would be, I was quoted $327.94. When I went in to pay for it in full, the employee said it was $397.27 when I questioned it, the employee basically told me to shut up and try to understand. He made me feel stupid. Needless to say I got the pay off $327.94 . I told him before I left I do understand if it was explained to me correctly. His name is Joe B. And he works at your rent a center in Decatur.. ., ., . . ., .,. ,.,

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Concerned Shopper - 7 d 41 m ago

1

Good afternoon, I am a concerned customer writing to complain about your store in Westampton NJ. I overheard a manager (Marlene) state that she was responsible for "driving the slave bus today".

I am shocked that this type of behavior. The employees of the store were visibly upset. When I asked to speak to the manager she said "I am the manager".

General profile image

angelo sturino - 7 d 19 h ago

5

I want to compliment two employees at Kohls Norridge, Myshos, Zoe, who were very customer service, the store is well stocked and clean too. Also a fine review for all your staff, manager on a restart economy.

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Anonymous - 10 d 38 s ago

Kohls EFC 1 Management until now can not resolve the issue of sending the same associates to different department.How many times they say about cross training people to make sure that not the same individuals( common are those belonging to other races) are not being utilized to this practice.Is there really a racial discrimination being done since before?

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Anonymous dations after JETBLUE took off without us. We had a short s ... 

Facebook
Anonymous anned for a week telling people transgender people have a d ... 

Sonic Corp.
Anonymous nic today which is July 13th 2020 after reviewing my sandwi ... 

Ross Stores
Anonymous ill Ross be closing again since state of California closing ... 

Enterprise Holdings, Inc.
Anonymous now July 9. To rent car was told both times no problem, the ... 

AppleBee's
Anonymous y name is Lenora Smith i love your food and help they are v ... 

Best Buy
Anonymous 0 gas range with installation and haul away.

eBay, Inc.
Anonymous p off by a company called She Swish. Took my money and now  ... 

Paypal
Anonymous Me to so wat do we do???!?

Chick-fil-A, Inc.
catey57 I must say, I don't agree with masks. If you study about th ... 

Circle K Stores
Anonymous Happened to me I'm an employee when I asked a person standi ... 

Food Network
Darnell Yep I've watched chopped and other shows also. The black ch ...