Just saw video of post about Ohio store profiling young men. Stop it. Train your managers to not 'watch people for being Hispanic or black'. Sickening. Hire more upper management minorities. Please respond with concern not just, ' it happened in Jan'.
Many of your customers of color are being told by your staff that we are no longer welcome at Kohl's is this your policy because each and every employee of Kohl's has made it clear that this is company policy we are on the web and I'm making it clear that's why I am asking you the question the money of Revenue that people of color have do we go elsewhere and spend it
@ Anonymous if you find the policy please send it to me because I am a constant shopper with Kohl's and I am of color and refuse to keep spending my money there if this is true.
Thank you in advance
Although I have seen commercials and was intrigued, have never visited your establishment and based on a recently watched video from an incident that occurred in your Ohio store in January, I may never do so. I don't nor will I ever patronize an establishment that allows discrimination by it's employees to go unaddressed. I am sure this incident has been brought to you attention but your company to date has been silent and therefore complicit. A young Hispanic man was profiled and asked to leave under the pretext of another customer complaint. However one of your employees admitted to him that he was being watched and they wanted him to leave. The video shows they are unable to answer his legitimate question as to why he is being treated so discourteously and unprofessional. It is my intent to share this video with as many people as I can to display your company's contradiction in your mission statement and bias towards certain families and people until this matter is addressed and answered.
Cant ever reach a person and when you do they dont no the answer to your question.
I have been trying to get in touch with a human being over the phone for hours now. There is no prompt that can help me with this problem and all of the numbers I have been given lead me nowhere
Frustrating, disappointing shopping trip to Kohl's Dept. Store today. Following THREE dental appointments for the 2 of us(2 cleanings & crown for Joe), we planned a quick stop-- it was right next to dentist, & I had received a 30% peel-off discount coupon from Kohl's in mail.(Only reason I have a credit card from Kohl's is for these discounts! ) My knee didn't allow me to shop long, so I soon sat down, but Joe found a few items. When we went to pay, cashier informed me my card was not accepted! Very embarrassing. I had to immediately call 800 #, fight thru 10 min. of unhelpful automated nonsense, until finally spoke with a human. That lady said my card must have been canceled due to 2 mo. of inactivity! I couldn't believe it! On hold about 10 minutes as she researched...still in store...folks staring...then she handed me over to her supervisor. SHE said no, account was closed because WE failed to provide a viable physical address! I have had this card since 2004. After moving last summer, I promptly called them. I asked what address she had on her records--she repeated our current correct Granbury address! Plus, I regularly receive their ads and these peel-off discounts---at my address! 10 more minutes as she checks....and she admits, all some kind of company error. However, she cannot re-instate my account immediately..will take a couple days?? She does ask to speak to store cashier, and instructs her to give us our discount, altho we cannot use our card to pay. So, we got our purchases..whole trying procedure took over 30 minutes, and we were in NO way at fault. We still had not eaten lunch, and felt tired and rather upset. What's up, Kohl's???
Why isn't there an email for customer service??? Other companies have customer service email. At least then we would get some feedback from our inquiries instead of listening to a customer service agent yapping with a co worker when we try to explain our problem.
Customer service is horrible. I can't log on.
I returned 247 dollar of stuff and I got an email saying they had received it and my account would be credited. GUESS WHAT IT WASN'T THEY SAY I need a tracking number which I don't have. I have been lied too and this fraud
This is the kind of people you hire for management at your store ? Did she disclose this when she got hired? I think she should be fired on the spot . ASAP. Tracey Store manager in NY on Niagara Falls Blvd. Amherst NY. IF SHE ISNT FIRED ASAP I WILL MAKE SURE YOUR STORE HAS PEOPLE OUTSIDE OF IT BOYCOTTING IT.
The Buffalo news 3:10 AM July 31 1994
3:10 -- 7611 Buffalo Ave., Dockers Bar, arrests. David A. Ventry, 28, of 27th Street and Mark A. Reynolds, 23, of Deuro Drive, both charged with two counts of disorderly conduct and resisting arrest for fighting in the parking lot and refusing several requests to leave the area. Ventry additionally was charged on a warrant for failure to pay parking tickets. Also arrested was TRACEY L. VICKERS, 21, of Niagara Road, Wheatfield, who was charged with second-degree obstructing government administration for trying to pull an officer away while he was making an arrest.
A Concern Mother
Everyone boycott this store North Amherst NY Niagara Falls Blvd. Kohl's shouldn't hire managers who have been arrested.
Usually I never had a problem at Kohl's but today customer service at the Valley Ranch Store in Irving TX did something that really ticked me off. I was already in the customer service line to pay my charge bill when another customer went to the online pickup line. The customer service person took care of HER first even though I was in line before her The customer service person saw that I was there before the other person and said for me to hold on and that she was going to take care of the other lady first. WHAT THE HELL???!!! I was there first. Had there been five people waiting in line after me to pick up their online purchase, would I be waiting until THEY were taken care of? What happened to first come, first served???! This is bull crap! If this is Kohl's new policy to suck up to the online purchase people and screw their other loyal customers (I've been a MVP for over 20 years), they might as well change their name to Sears or JC Penney and join the ranks of dying department stores. I usually do some shopping after paying my bill, but not anymore. Buyers.....unless you are in the golden group of online pickup customers, expect to be treated as a second class citizen and will be waited on when it is convenient for them after sucking up to the chosen ones!!! Wise up Kohl's. Your products can be bought elsewhere!
I have never had a bad experience at Kohls I always find exactly what I want
This morning my family and I shopped at Khols and when I went to redeem a $20 kohl's cash I was told that it was redeemed in Plainville yesterday! I never shopped in Plainville yesterday nor would I ever try to redeem a coupon twice. When the manager came over he told me there was absolutely nothing he could do for me! That I would have to pay full price $189 and contact Plainville. Unacceptable!! When I asked if there was any thing else he could do he said no it was up to me to contact Plainville I told him I didn't think he was using very good customer service and he told me it had nothing to do with customer service! Wrong! They lost $189 plus my business because I told him I would think twice about shopping there and he said "GOOD I Don't want your business! "!!!
Good for you! Kohl's could do a lot more toward customer service. They lost my business here in Nashville TN over not redeeming a $10 coupon. I can shop elsewhere. Kohl's you need to wise up! Take a look at Bed,Bath and Beyonds policy on coupons. They want you to continue to shop with them. Hoping this will post with your comment.
Dustan Radigan im very mad i just went in kohls to buy. black pants for my sisters funeral on monday. the black pants i wanted said 17.99 above it said sale buy 1 get 1 half off . got to register rang them up both.17.99 not buy one get1 half casheir called for help the lady in control of the department come to the register and said thats the right price and i told her no its not we went back there and it said buy one get 1 half off she said real snotty well someone could of changed these cards there were 4 diffrent cards only 1 sale card should of been there in my opinion the sale at the time. since shes in charge. i sevral other sales on other racks all of them said same thang BUY ONE GET ONE HALF OFF im not happy
Ordered 3 items from Kohl.com all at one time. All three items were shipped separately. Two items were Easter decorations. The first item was a resin bunny holding metal flowers and a Happy Easter cloth sign. It was shipped in a 14 x 16 box with NO PACKING what so ever! An ear was chipped and the flowers were bent. The second Easter decoration was a Bunny "glitter globe" (same as snow globe). It had a small amount of bubble wrap and shipped in a plastic bag!!! Of course it was broken! The ears were broke off and the guts in the bottom where the batteries go to make the glitter float was missing all together!!! Very pour shipping department for allowing someone who clearly isn't trained on how to ship anything. Completely DIS SATISFIED!
I placed my order @ Kohl's.com on April 1,I received my order on April 4.I ordered 2 shirts and only received One of the two but was charged for both,when I called 866# they told me they couldn't send me the missing shirt because it was no longer on sale,they could only refund me the $ ,I would have to pay the difference est.$6.00,It's now April 7,and my refund hasn't been honored yet. The point is,All I wanted was my 2 shirts that I payed for,this was not my mistake.Khols can give khols cash away all the time ,but can't even fix a $6.00 mess up on there part to make my order right.I have strong feelings about Khols.com now!
I emailed the food network about a faulty salad spinner I bought at Kohl's. They gave me the Kohl's customer service contact information. I forwarded the initial email to them and they responded, telling me to order a new one and give them the order # then they would credit my acct.
I placed the order, then gave Kohl's the order #. Now they are backing out of the deal for some lame reason, I don't understand! I told them, "I'm not paying for this! I'll send it back. send me a return shipping label" Now they won't even respond! I am so upset, sure I can send it back but what about the shipping charges? I did exactly what was asked of me, then they wait until spinner is in transit before telling me they changed their minds!
Horrible customer service over the past year or so. I had the wrong product shipped to me and have had to call twice and chat 3 times to request a prepaid return label and have yet to get one. I believe it is a scam so that I eventually keep the garbage that was sent to me because it ends up being too much of a hassle to return anything.
I am terribly disappointed with Kohls. My husband gave me an ihome alarm clock for my birthday on February 18. It wasn't the clock I wanted. So on March 14, I went to exchange the clock for the one that I really wanted. Since my husband bought the clock on February 11, the cashier would not exchange the alarm clock. She told me that it wasn't within the 30 day limit and that Kohls would make no exceptions. I asked to speak with a supervisor and she too said Kohls would make no exception even though all I wanted was to exchange the alarm clock. I never opened the box and I didn't want to get my money back. The supervisor recommended that I contact the corporate office where I was told the same exact story. I can't believe my friendly, fun Kohls has changed become so anti customer friendly. No more easy customer service with Kohls. I will never again set foot in Kohls. I am closing my charge card and shopping at Boscovs who appreciates my loyalty. Good Bye Kohls!