I shopped at the Hagerstown Kohls store for clothes I needed to attend my GM conference at the Gaylord Hotel in DC. During my arrival in my room I started to unpack and to my disbelief the pants I just bought there which I needed had security tags still attached on the out side of both pair of pants. I could not believe what I was seeing. Not knowing what to do I called the Kohls store and asked for a mrg. Connie Eaton was the mrg on duty that came to the phone. I explained my situation to Connie not knowing how she would handle this. With out hesitation Connie apologized, thanked me, and then stated I will drive down there myself to remove the tags. I was taken back by this. That someone would go that far to take care of a customer. I asked Connie to let me see what I can do first to try to get them off saying I'll call you back. I then called the hotel and local clothing stores and no one could help me. So I called Connie back and asked her I would like a refund for these pants and want to know how this happened. Needing the pants to wear I told Connie to do what she thinks is best to help me. She again with out hesitation asked me to leave my pants at the front desk and she would be down in roughly 1 to 2 hrs to fix this. I did so and proceeded to my first skill session. When I got done I received a call from the front desk saying my pants where ready for pick up. I picked up the pants, the tags removed, and a thank you letter with an apology note as well. Again I was so taken back from this when I got back home I did visit the location and asked for Connie. I just thanked her for what she had done and going to any extent for a customer was amazing. I gave her a thank you letter along with a gift card to say thank you. I told her I don't want any thing else just letting her know not only did she save a sale Connie earned a customer for life. I told her when ever me and my family shop we will shop at your Kohls location for what you have done. This was such a WOW for me and truly inspiring I use this story at my restaurant tipping in all my 130 employees and telling thousands of guest we serve weekly. Connie is truly an asset and I ask the CEO of this company to thank and recognize Connie for putting no limits on how far some one will go for a customer. For Life. Thank you. Jason.
wow 9-18-17 Kohls called on a small past due...I answered all the questions asked to me on the automated phone machine...Then a lady from god know where came on and I could not understand english at all...I guess to far away in you know where....so I hung up
Called corp office and told nice young man my problem as I would pay it 9-20 at store and he had all my info and transferd me to credit.....a lady came on and wanted again all my info date birth address and etc...I said no you have it and she said I can not talk to you then, so I hung up
This is real BS...Kohls wants your money and give POOR service on phone.......I will pay my bill, BUT think twice about shopping there again.......really bad customer relations....E. Michael in AZ.
Extremely unhappy with Kohl's customer service team. Ordered several items via kohls.com on 8/12/2017 and 1/3 of the order is missing. Chatted with a customer service rep Sal on Friday 8/18 who was to open an investigation to locate items and contact me with status. As of today have heard nothing. Called customer service today and overheard the supervisor 'tell the customer to call UPS to locate the package' Again explained UPS never I repeat NEVER received the package.
An investigation needs to be open to locate the items. Explained that should have already been done only to be told the investigation was just opened today???? REALLY!!!! Completely unacceptable. Rachael from El Salvador explained it would be up to 48 hours. had she reviewed the notes already on the order she would have found an investigation should have already been opened. Asked to have it escalated only to told by Rachael I have to wait 24-48 hours. Are you kidding I have already waited 48 hours. No sense of urgency in helping resolve my concerns
I would like someone from Corporate to contact me with a solution as I am sure I have been charged for items not received. All I would like is someone from Kohl's to provide good customer service and locate the rest of my order.
Order # (hidden)
Tracking # of missing items: 1ZA4Y369YW08455158
Information from Kohl's .com site
Sharonville, OH, United States 08/15/2017 11:00 A.M. Your package was not received at the UPS facility as originally scheduled. This may cause a delay.
Same problem, delivered to wrong address. What now
This is purely a community service/customer service suggestion that I hope reaches the Kohls corporate decision makers. Please consider donating all your clearance clothing in your stores throughout the US to the Hurricane victims in Houston and Florida areas. This provides dry, relatively clean clothing to the victims - many who have lost all. I'm not sure if this would benefit Kohls tax wise but the contribution would say so much for Kohls commitment to customer service to the communities countrywide. This would also clear out square footage on the floors in your stores. Please consider this gesture of respect to kohls customers and others affected by the storms.
Hello, I'm writing this letter to inform corporate office how I was treated in a interview with a Manager Kim: 2232 Delaware Ave
Buffalo NY 14216
I tried to get her district managers phone number but no Luck. I went in Aug 28 of 2017 at 5 on
Kim came out if her office and took me to her office. She asked why did I apply to Kohl's and I responded I worked 11 years as a manager and also 3 year as a coordinator at TJMaxx and HomeGoods. I believe I could be a good candidate for Kohl's. She asked me a question and I believe I answer it correctly but she responded that I have language barrier at first u was like, I'm a little nervous but I'm always had this issue. Then she responding don't worry about it. Then she asked the second question and before I even finish answering the question she replied again you have language barriering problems. I started to replay and tell her I don't have a problem. She ended my interview.
When I got home I called her and asked for and told her this meme I don't have a language barriering I just have difficult problems of pronouncing some words because of if tge seizures I had while my car accident. She responded: Thank You and Good Bye.
Well I never ever in my 35 years with experience in the work force experience A Store Manager like Kim. This is because I received a email denying me any job opportunity with kolhs and not that I was expecting to work for a company who degraded me with her actions and words.
And this is how your manager treats people who are disable and who is trying to get back to the work field.
But I guess I'm good to spend money in your store but not good enough to get an opportunity to work a part time job cause of my disability.
Well I will make sure this goes worldwide. I'll paid off my credit card with your company and not spend one more cent in your store.
No longer getting my business. When I returned a men's belt I paid $28 for and only got $23 back because I earned kohls cash on that purchase of $92 and used the kohls cash already on next purchase of $72. Don't like getting penalized for using the kohls cash I earned and you can take $5 of my money I paid weeks before. Been a loyal customer for years and have spent probably thousands of dollars at your stores. But not anymore.
If you EARNED Kohl's cash while buying that belt...what makes you think you can keep the Kohl's cash once you return it?
Worst customer service ever experienced. 18 days to get a return slip. Will never order online again and will no longer shop @ the store. Shame full they call them selves customer service.
Kohl's has TOP NOTCH customer service! You were just unfortunate to have an inexperienced representative I'm sure. Kohl's treats me, and all of my friends and family like gold! Guess that explains why they profit over 20 bil a year! Impeccable Customer Service! Fortune 50 company!
I can not believe the poor service from these people, then when you call (hidden) if you do NOT have a credit card they won't take a complaint. UNBELIEVABLE
HELLO MY NAME IS JAKKIA EAGLIN INWORK FOR KOHLS IN LAKE CHARLES LOUSIANNA AN I WAS WONDERING WERE YALL GOING TO PAY US EARLY DUE TO THIS STORM CAUSE NO TELLING WHATS GOING TO HAPPEN NEXT WE NEED OUR MONEY WE QLREADY MISSING MONEY
My name is Gregory Willis and I've filled out several application haven't heard anything from you, I've worked with you for 3years in the past but had to leave early for personal reasons but I'm very interested in working for you again could you please consider my application
When do plan to open a store on the Southside of San Antonio, TX
It never fails, every time I buy clothing no in Kohls, the checkout clerk always forgets to take off the security plastic tag. I even make it a point to ask her did you remove all the tags. I get home and sure enough, there it is, usually on an item of clothes I want to wear within the next day or two. So now I have to be inconvenienced because someday didn't do their job AGAIN !! I wish the stupid thing would beep when I left the store so I wouldn't waste time having to go back ,loading up 3 kids is not easy. Thank you kohls again for making the shopping experience unpleasant !
Try working for them ! I Started working at the Kohls in Pueblo Colorado a few monthes ago only to find what a terrible place it is to work ! Mostly due to management . Not once has the store opened on time . the Managers are Always late getting to work. I am usually their by a quarter till 6 , they get their at 6 or some times 5 to 10 minutes after ! this is everyday ! Thats the example managers are setting for employees . Most the managers sit in the office all morning drinking their coffee ! .
So if you want to slack off on your phone all day and be late to work , come work at Kohls in Pueblo Colorado ! They dont care about their employees. let alone the customers too.
Today I had a call from, Supposedly, KOHL'S a voice saying call kohls and giving an 888 number as soon as I heard the beginning of the number I hung up and blocked the call number. I'm wise enough, I hope, not to listen and call another number back. I feel badly that if it is a scam elderly people will be hooked line and sinker. Just making you aware!
Had a bad online order experience about a month and a half ago . I placed an online order half my order was never delivered because it wasn't deliverable they said got in contact with Kohl's customer service they tracked my package and then said I would receive it in e few days . I waited 5 days called back and said I just tracked my package I live in South Carolina yet now my package went from here to Virginia to Ohio then I could get any tracking info. So I called again they told me that it would still be delivered by this time 2 to 3 weeks went by no package . Then a week later they text me that they don't think it will not be delivered and that it could take up to 30 days for a refund this is unacceptable I would like someone from corporate to contact me asap because the customer service will not respond to my messages. Thank you PamShick
I've been applying for superviser job and I have been turn down 4 times and I think that is not right at all. I just tried for superviser of the men's dept and he told me I couldn't be the superviser because I couldn't close one night of week . But my health comes first I've been having chemo and radation treatment for almost 6 months now . I think that is discrimination to me .
It's not. If you are not able to meet the requirements of the position, it is fully valid for them to turn you down. Wishing you health in the future so that you can meet the requirements and progress to better positions.
you're an asshole. "wishing you good health in the future" what? so he can get your shitty supervisor job?"
Kohls Corp in District 15 OH is a joke they care only fir upper management not the employees who work under an enormous amount of pressure to get many jobs accomplished in a short period of time. Employees are pushed to their limits and left hanging. Turnover rate is high. I would not recommend working at Kohls.
I have been waiting since May 6th for the balance of an order.... I am been checking since May 10th when the last scan for the package was in Knoxville, TN. I have been calling weekly. I think it is uncalled for since this last call I got transfered 6 times to talk with someone in the states. Still no package and they are issuing a crdit to a card I have no balance on.
I will not be shopping at Kohls any longer! It is ridiculous that I can not use my gift card with the 30% off coupon! It is still money and you big department stores wonder why you are not making any money any more! You rip off the computer more and more everyday with you ridiculous policies! I will be telling all my family and friends not to shop kohls any longer and to tell all there friends and family! I may only be one person not gracing your store any longer! But it only takes one person to spread the bad news!